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[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "40", "label": "precondition", "doc_id": "Requirements and forms for driving schools and instructors#3_0" } ], "utterance": "What forms do I need for driving school?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "Requirements and forms for driving schools and instructors#3_0" }, { "id_sp": "42", "label": "solution", "doc_id": "Requirements and forms for driving schools and instructors#3_0" }, { "id_sp": "43", "label": "solution", "doc_id": "Requirements and forms for driving schools and instructors#3_0" } ], "utterance": "A driving school instructor can only be certified when s / he is employed by a licensed driving school" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "57", "label": "precondition", "doc_id": "Requirements and forms for driving schools and instructors#3_0" } ], "utterance": "For additional information see below" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "57", "label": "precondition", "doc_id": "Requirements and forms for driving schools and instructors#3_0" } ], "utterance": "What do I do if that does not apply to me?" }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "40", "label": "precondition", "doc_id": "Requirements and forms for driving schools and instructors#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Requirements and forms for driving schools and instructors#3_0" }, { "id_sp": "39", "label": "solution", "doc_id": "Requirements and forms for driving schools and instructors#3_0" } ], "utterance": "How do I get more info on this?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Requirements and forms for driving schools and instructors#3_0" }, { "id_sp": "39", "label": "solution", "doc_id": "Requirements and forms for driving schools and instructors#3_0" } ], "utterance": "DMV may conduct periodical inspections and audits to make sure you are following these requirements ." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Renew Driving School License#3_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Renew Driving School License#3_0" } ], "utterance": "Can you tell me what would happen if I was accidentally late to renew my driver's license?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Renew Driving School License#3_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Renew Driving School License#3_0" } ], "utterance": "If you would be late, you must then immediately stop operation of the business completely. You are considered not licensed to operate if your license expires. Any services that you provide through your school license including Instructor Certificates, account to DMV's online road test appointment scheduling system, and authorization to order Pre-Licensing Course Completion Certificates will be terminated. Until you correct the situation and have your new license issued, your instructors will not be able to teach for your school and your school will be unable to provide lessons to customers, teach the Pre-licensing Course, schedule road tests or bring customers to a road test. " }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "Renew Driving School License#3_0" } ], "utterance": "Will I be able to renew my license for my school if it is expired? " }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Renew Driving School License#3_0" } ], "utterance": "You can renew the license up to six months after the previous license expires but any operation of your business between when your driving school license expired and the new license is issued will constitute unlicensed operation of a driving school, which could result in your having to pay a civil penalty of $1,000 and/or denial of future driving school license operations. " }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Renew Driving School License#3_0" } ], "utterance": "What was the document that I needed to renew my license if my school does use vehicles for instruction? " }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Renew Driving School License#3_0" } ], "utterance": "The document you will need if your school is using vehicles for instruction would be a List of Driving School Vehicles form MV-527. " }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "Renew Driving School License#3_0" }, { "id_sp": "2", "label": "solution", "doc_id": "Renew Driving School License#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Renew Driving School License#3_0" } ], "utterance": "Who do I make the check out to for renewal of my license? " }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "Renew Driving School License#3_0" }, { "id_sp": "2", "label": "solution", "doc_id": "Renew Driving School License#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Renew Driving School License#3_0" } ], "utterance": "Please make the check payable to Commissioner of Motor Vehicles. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Hi, I am planning to move. What should I do with my license plates if I move from New York?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Do you want to register your vehicle in another US state?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "okay. for that you must deliver the registration and license plates of your vehicle to the New York DMV" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "49", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" }, { "id_sp": "50", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" }, { "id_sp": "51", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" } ], "utterance": "On a somewhat related note, say I have processed the the transfer of registration and license plate,I own a motorcycle, do I need to get insurance for it?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "49", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" }, { "id_sp": "50", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" }, { "id_sp": "51", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" } ], "utterance": "If you're going to use your motorcycle on any public road or highway you must have insurance coverage. Motorcycle registrations are only valid for one year and expire on April 30." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "49", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" }, { "id_sp": "50", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" }, { "id_sp": "51", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" } ], "utterance": "What if I use my motorcycle only on the outskirts of the city?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "49", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" }, { "id_sp": "50", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" }, { "id_sp": "51", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" } ], "utterance": "Any public road counts so you have to get insurance coverage." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" }, { "id_sp": "22", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" } ], "utterance": "With how many names can I register a vehicle?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" }, { "id_sp": "22", "label": "solution", "doc_id": "New York State Insurance Requirements#3_0" } ], "utterance": "There're only 1 or 2 names allowed on a registration registrant. Both, the primary registrant and the co-registrant must sign the vehicle registration and provide proof of identity and date of birth." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Yes I'm moving and need to know what to do about my plates." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Do you want to register your vehicle in another state?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "No." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Is it possible to an insurance in another state and keep my vehicle registered in New York?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "No that is not possible." }, { "turn_id": 7, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Have you replaced your New York State insurance coverage with out- of-state insurance?" }, { "turn_id": 8, "role": "user", "da": "response_negative", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Not yet, I'm seeing if it's possible." }, { "turn_id": 9, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Moving out of New York State#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "What happens if I do?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Moving out of New York State#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "The DMV will take action against your New York State registration and driver license even if you move out of New York." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "17", "label": "solution", "doc_id": "Surrender (return or turn in) your plates to the DMV#3_0" } ], "utterance": "I was wondering if my little brother can surrender my plates on my behalf?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "17", "label": "solution", "doc_id": "Surrender (return or turn in) your plates to the DMV#3_0" } ], "utterance": "Yes as long as he will surrender the plates for you." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Moving out of New York State#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Will it be difficult for me to obtain a new driver's license in New Jersey? Since I still have unfinished business with the New York Department of Motor Vehicles?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Moving out of New York State#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Yes the consequences can affect your ability to have a driver license in your new state." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Hello I need information about What should I do with my plates if I move from New York?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Do you want to register your vehicle in another state?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "If you want to register your vehicle in another state, you must deliver your vehicle registration and license plates to the New York DMV" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Provide proof of insurance#1_0" } ], "utterance": "In case I want to use mail, to where I need to send the documents I file?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Provide proof of insurance#1_0" } ], "utterance": "You need to send them to the NYS department of motor vehicles financial security bureau PO box 2725 albany NY 12220-0725." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "Provide proof of insurance#1_0" } ], "utterance": "there would be any problem if my insurance company doesn't verify all the information I provide?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "Provide proof of insurance#1_0" } ], "utterance": "Yes, there will be. If that happens, your driver license and/or vehicle registration will be or will remain suspender or revoked." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Provide proof of insurance#1_0" } ], "utterance": "In case I got suspended or revoked, how do I get a written confirmation of it?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Provide proof of insurance#1_0" } ], "utterance": "For that, you need to order your driving record or vehicle abstract." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Provide proof of insurance#1_0" } ], "utterance": "Then what will happens once I provide my proof of insurance?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Provide proof of insurance#1_0" } ], "utterance": "Then the dmv will verify your coverage with your insurance company." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "What do I need to do with my plates if I move out of New York?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": " you want to register your vehicle in another state" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "you must surrender your vehicle registration and plates to the New York DMV" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "I also need to find information about receiving a suspension order for an unsatisfied judgment pertaining to a car accident. What must I do to have the suspension removed?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "You would have to contact the attorney or court that issued the judgment and the info you find on the suspension order will advise you of the name of the court and the court index number for the judgment; and the DMV cannot clear the suspension without the proof of the court." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "Will the DMV suspend my driver license and all of the registrations if I have an unsatisfied judgment against me?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "17", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" }, { "id_sp": "18", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "The answer is yes the DMV will suspend the license and registrations if you fail to pay or satisfy a judgment of more than $1,000 and it is related to a motor vehicle accident, collision or crash which causes property damage, bodily injury, or death." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "What else will the DMV suspend?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "The DMV will also suspend all vehicle registrations of a company and the privilege to register another vehicle." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "How do I know which court to contact?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "You can call the NY State DMV Insurance Services Bureau or see contact us below if you are not sure which court to contact." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "Do I need to resolve the judgment to remove a suspension related to an unsatisfied judgment?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "Yes, you must resolve the judgment first." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "What do I need to do with my plates if I move out of New York?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "you want to register your vehicle in another state?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "not" }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "If I want to register your vehicle in another state?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "you must surrender your vehicle registration and plates to the New York DMV" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Surrender (return or turn in) your plates to the DMV#3_0" } ], "utterance": "Will my surrendered plate be refunded?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "46", "label": "solution", "doc_id": "Surrender (return or turn in) your plates to the DMV#3_0" } ], "utterance": "That depends. You can check the section \"registrations refunds for surrendered plates\" for more info about that " }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Even, have you heard of New York insurance coverage? Is out-of-state insurance valid for a New York-registered vehicle?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "No" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "If my vehicle is registered in New York State " }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Moving out of New York State#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": " you must have New York insurance coverage . We will never accept out - of - state insurance coverage of any type for a vehicle registered in New York " }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Moving out of New York State#3_0" }, { "id_sp": "26", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "I registered my vehicle out of state, and then I received a letter from the DMV about a lapse of insurance on the vehicle. What can I do?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Moving out of New York State#3_0" }, { "id_sp": "26", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": " All proof must include the name and address of the registrant , and the year , make and vehicle identification number VIN of the vehicle. We will apply your proof to the NY record to reduce or clear a lapse of insurance coverage reported by your insurance company" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "I will be moving out of state at the end of month, do I need to surrender by plates or can I keep them?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Will you be registering your vehicle in another state?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "No I will not be registering it in another state." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "My vehicle is registered in New York and I would like to know if out-of-state insurance is acceptable for this vehicle?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Unfortunately out-of-state insurance is not acceptable for a vehicle registered in NY." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Surrender (return or turn in) your plates to the DMV#3_0" }, { "id_sp": "61", "label": "solution", "doc_id": "Surrender (return or turn in) your plates to the DMV#3_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Surrender (return or turn in) your plates to the DMV#3_0" } ], "utterance": "One other thing, about issuance of a new registration, do i need to surrender the registration if the plates are lost, destroyed, or stolen?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Surrender (return or turn in) your plates to the DMV#3_0" }, { "id_sp": "61", "label": "solution", "doc_id": "Surrender (return or turn in) your plates to the DMV#3_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Surrender (return or turn in) your plates to the DMV#3_0" } ], "utterance": "yes. you need to report plates that are lost, stolen or destroyed and surrender the registration in these causes the dmv can issues you a new registration and plates" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Moving out of New York State#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "So what you are telling me is that only New York insurance coverage is allowed?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Moving out of New York State#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Yes you must have New York insurance coverage for any type of vehicle registered in New York." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "If I want to register my vehicle in another state what must I do with my NY plates?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "You are required to surrender your vehicle registration and plates to the New York DMV." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "I no longer life in NY but received a letter from the DMV about a lapse of insurance on my vehicle, what should I do to resolve this problem?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "To solve this matter please send a copy of your out of state registration in your name along with a copy of your out of state insurance to NYS Department of Motor Vehicles Financial Security Bureau PO BOX 2725 Albany NY 12220 - 0725" }, { "turn_id": 15, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Moving out of New York State#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "I have out of state insurance on my vehicle, do I still have to obtain NY coverage as well?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Moving out of New York State#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Yes NYS does not accept out of state insurance coverage, you must have NY insurance coverage." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Hi there. I probably will be moving out new york, but I got some doubts about the registration of my car." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Sure, no problem. You can not have you car registered in new york with a out-of-state insurance." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "That was your doubt?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Something like that, but not that exactly." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "There is a chance that I register my vehicle in another state and get issues with the dmv due the insurance?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Yes, you may have troubles with that. To avoid that, you need to send us a copy of your out-of-state registration in your name along with a copy of your out-of-state insurance." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "That's helpful to hear. Anything else. What is the procedure for obtaining an unsatisfied verdict against another motorist?" }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "you have an unsatisfied judgment against a motorist as a result of a car accident, collision or crash" }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "To get an unsatisfied judgment against a motorist as a result of a motor vehicle accident , collision or crash" }, { "turn_id": 11, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "If I don't know which court to contact" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Unsatisfied Judgments#3_0" } ], "utterance": "you can call the NY State DMV Insurance Services Bureau. See Contact us " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Hey there. I'm having some doubts related to if is possible or not have a insurance from another state and keep my car registered in the new york state." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "We are here to serve you. But, no, is not possible." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Are you trying to do that?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "No, not yet. But I have some questions about it." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "So, if I want to move to another state, how do I do to register my vehicle there where I go?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Moving out of New York State#3_0" } ], "utterance": "You will need to surrender your vehicle registration and plates to the new york dmv." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "Pay insurance lapse civil penalty#1_0" } ], "utterance": "Understood. Another question about my insurance, if it has expired? What problems do I face?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "Pay insurance lapse civil penalty#1_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Pay insurance lapse civil penalty#1_0" } ], "utterance": "You will be given one of two options. You can keep your plates and agree to pay a penalty of $900, or surrender the plates and serve a registration of 90 days." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "42", "label": "precondition", "doc_id": "Pay insurance lapse civil penalty#1_0" } ], "utterance": "How can I find out more about this topic?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Pay insurance lapse civil penalty#1_0" } ], "utterance": "You can find more information online at our website under Insurance. " }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Pay insurance lapse civil penalty#1_0" } ], "utterance": "Is it possible to pay the penalty online?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Pay insurance lapse civil penalty#1_0" } ], "utterance": "Yes, it can be paid online." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Hello I need information about how to renew a CDL" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "It is very important that you renew your CDL as your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Do you plan to travel in the next days and do not have a passport?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Yes" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "We highly recommend that you upgrade to an Enhanced or REAL ID when renewing. It is essential that you get more information about enhanced documents, REAL ID and standard." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "ok and what do i need to renew a CDL?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "It is important that In addition to meeting the requirements to renew any type of driver's license, to renew your CDL, you will need to Comply with the federal requirements for medical certification" }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "47", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "ok thanks and could you tell me what the price is for an 8 year driver's license?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "47", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "of course, the MCTD fee is $ 16." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "and the renewal must be done in a DMV office?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Yes, you must come to a DMV office to renew a CDL commercial driver's license or a CLP commercial license permit. Please complete this guide to ensure you have the proof of identification you need before you come." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "and what should i do before i go?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "it's important that you find your evidence" }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Excuse me, I deleted the previous message, can you tell me again if the renewal should be done in a DMV office?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "of course with pleasure. Yes You must come to a DMV office to renew a CDL commercial driver's license or a CLP commercial license permit. Please complete this guide to ensure you have the proof of identification you need before you come." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "I want to renew my CDL, I need some info about it, please." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Attentive to this: Your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Do you have a passport to travel?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Yes, I got it." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Ok. Please, we recommend you upgrade to an Enhanced or REAL ID when you renew. Get more information about Enhanced, REAL ID and Standard documents. " }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "What if I don't have time to get a Real ID?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Please, get you Real ID today or as soon as possible." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "What do I need to renew my CDL?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "You must meet the requirements to renew any type of driver's license, in addition to other requirements." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "36", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "I have a revocation. Is this a problem?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Yes, because we will reject your application." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "42", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "What if I have an endorsement of H or X?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "44", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "45", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "In that case, you must pass the hazardous materials knowledge test at a DMV office within 2 years of your renewal and pay an additional $5 fee for the test. If you are a resident from Bronx , Kings Brooklyn , New York Manhattan , Queens , Richmond Staten Island ; Dutchess , Nassau , Orange , Putnam , Rockland , Suffolk or Westchester, you must pay a supplemental Metropolitan Commuter Transportation District (MCTD) fee. The MCTD fee is $1.00 for every 6 months the permit or driver license will be in effect." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Where should I renew?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "You can renew a commercial driver license (CDL) or commercial license permit (CLP) at a DMV office. You must complete a guide to make sure you have the proofs of identification you need before coming." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "How to renew a CDL" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Please note that Your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Do you plan to travel and do not have a passport?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "yes\n" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "we recommend you upgrade to an Enhanced or REAL ID when you renew . Learn more about Enhanced , REAL ID and Standard documents" }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "what is the renewal rates" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "add an additional $ 8.00 to the fee above" }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "ok when can i get my id" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Get your Enhanced or REAL ID today " }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "If I indicate the types of driving NI not excepted or Intrastatal not excepted NA in my renewal, what should I provide" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "you must provide a legible copy of your current USDOT Medical Examiner s Certificate to DMV if it is not already on file. Please see Federal Requirements for Commercial Driver License CDL Applicants pdf [ 7 ] MV-44.5 to help you determine your driving type ." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "If I have an open suspension or revocation" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": " we will reject your application" }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "what do i need to renew a CDL" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": " In addition meeting the requirements to renew any type of driver license , to renew your CDL , you will need tos Meet the federal medical certification requirements" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Hello I need information about how to renew a CDL" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "It is important that you know this WARNING: Your standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Do you plan to travel and do not have a passport?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "yes that's my case" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "We recommend that you upgrade to an Enhanced or REAL ID when renewing. Learn about Enhanced, REAL ID, and Standard documents" }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "can you tell me what are the renewal fees" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "The listed rates include the photographic documents fee and the MCTD additional fee for the Metropolitan District of Public Transportation, if necessary" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "40", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "What if I have a Class M or MJ motorcycle?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "In that case add an additional $ 8.00 to the above rate." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "What if my type of driving is intrastate, not excepted?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "In that case you must provide a legible copy of your current USDOT Medical Examiner Certificate to the DMV if it is not already on file." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "What requirements do I need to meet?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "In addition to meeting the requirements to renew any type of driver's license, to renew your CDL, you will need to meet the federal medical certification requirements." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "how Renew a CDL" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1 , 2020" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "you plan to travel and do n't have a Passport?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "yes" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "we recommend you upgrade to an Enhanced or REAL ID when you renew . Learn more about Enhanced , REAL ID and Standard documents" }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "when can i get the id" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Get your Enhanced or REAL ID today" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "can you give me details of Renewal Fees\n" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": " The fees listed include the photo document fee and the supplemental Metropolitan Commuter Transportation District MCTD fee , if required" }, { "turn_id": 10, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "40", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Do you have any other classes combined with a motorcycle?" }, { "turn_id": 11, "role": "user", "da": "response_negative", "references": [ { "id_sp": "40", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "not" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Hey there, i'm looking to renew a commercial driving license. Could you guide me a little on that?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Sure, no problem. Before proceeding, let me tell you won't be able to use your standard commercial license to go on board of a domestic flight after October 1 ,2020." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "In any case, are you planning to go traveling soon? Do you have Passport?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Yes, i'm planning to travel but in fact, i don't have passports available." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Well, to avoid issues in that matter, we would recommend you to upgrade your CDL to an Enhanced or Real ID when you renew." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "You know, that would be pretty convenient. I'll think about it. Look, i already gathered some requirements, Will i need something else?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "In fact, you'll need to do something else. You need to meet the federal medical certification requirements. Besides, you need to have proof of your legal presence in the U.S." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "42", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "O.k, o.k, i'll write that down right away. See, i would like to talk about some renewal fees, specifically on those for the class H or X." }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "44", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "45", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "For those classes you must pass the hazardous materials knowledge test at a DMV office. That would be within 2 years before your renewal, paying an additional fee of $5 for the test." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "44", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "45", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "That fee would be a standard for everyone?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "44", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "45", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Sorry, but no. The following counties residents must pay an additional supplemental Metropolitan Commuter Transportation District fee: Bronx, Kings, Brooklyn, New York, Manhattan, Queens. That fee would be $1.00 for every 6 months the permit or driver license will be in effect." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "What about if i'm a temporary visitor?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "30", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "You'll need to provide a proof of legal residence in the U.S." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Hello, I have several questions about renewing a CDL. " }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Then you've come to the right place. I have to warn you though, your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1, 2020." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Do you plan to travel, but you don't have a passport?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Yes, that is the case. Unfortunately." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Then we recommend you upgrade to an Enhanced or REAL ID when you renew." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Talking about renewal, can I renew the CDL at the local DMV office?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Yes. You must come to a DMV office to renew a commercial driver license CDL or commercial license permit CLP. Complete this guide to make sure you have the proofs of identification you need before coming." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "36", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "What if I have an open suspension or revocation?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Then I'm afraid we will reject your application." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Oh, that's a bummer. What if I'm a temporary visitor?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "30", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "In that case you will need to provide proof of legal presence in the U.S. with every application. Your new document will have the legend NON-DOMICILED and also TEMPORARY VISITOR and the expiration date of your legal status in the United States printed on it." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Wait, what if I have the driving type \"non-excepted interstate\" on my renewal?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Then you must provide a legible copy of your current USDOT Medical Examiner s Certificate to DMV if it is not already on file. Please see Federal Requirements for Commercial Driver License CDL Applicants (MV-44.5) to help you determine your driving type." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "40", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "I see. And if I have another class along with class M?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Then you'll have to add an additional $ 8.00 to the fee above." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Where can I renew my CDL? " }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "You must renew at a DMV office, but it will not be accepted as proof of identification to board a domestic flight after October first. " }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "if I can no longer use my CDL as identification for flight purposes, what should I use if I do not have a passport? " }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "It is recommended that you upgrade to an Enhanced or REAL ID when you renew. " }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Got it. Another question about military skills test, do I need to have a license already to get the waiver?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "You must currently hold a valid New York State driver license or have a valid out of state driver license to be exchanged for a NYS driver license" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "and what are the NY cdl requirements?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "I can link you to a page where you can get more information on the requirements to get a CDL" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "can I apply online when I'm ready?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "You must apply for a military skills test waiver at a DMV Office" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "and I get my waiver and CDL that easy?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Yes, if you meet the requirements and pass all applicable written tests and pay the written test fee, permit fee and license fee." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Give me some info about how to renew a CDL" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "You have to know that your Standard CDL will not be accepted as proof of identification to board a domestic flight after October 1 , 2020" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Do you plan to travel and do not have a passport?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Yes, that's correct." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Ok. We recommend you upgrade to an Enhanced or REAL ID when you renew. Please, find out more info about Enhanced, REAL ID and Standard documents." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "What if I indicate the driving types NI Non-excepted Interstate or NA Non-excepted Intrastate on my renewal?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Then, you have to provide a legible copy of your current USDOT Medical Examiner's Certificate to DMV if it is not already on file. Please, see Federal Requirements for Commercial Driver License (CDL) Applicants MV-44.5 to help you determine your driving type" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "42", "label": "precondition", "doc_id": "Renew a CDL#1_0" } ], "utterance": "And what if I have an endorsement of H or X?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "44", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "45", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "You have to pass the hazardous materials knowledge test at a DMV office within 2 years before your renewal and pay a fee of $5 for the test. Residents of the following counties must pay a supplemental Metropolitan Commuter Transportation District (MCTD) fee : Bronx, Kings Brooklyn, New York Manhattan, Queens, Richmond Staten Island; Dutchess, Nassau, Orange, Putnam, Rockland, Suffolk and Westchester. The MCTD fee is $1.00 for every 6 months the permit or driver license will be in effect." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "Where can I renew?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Renew a CDL#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "At the DMV office. You must come to a DMV office to renew a commercial driver license (CDL) or commercial license permit (CLP). And you must to complete a guide to make sure you have the proofs of identification you need before coming" }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "And what when I have the proofs?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Renew a CDL#1_0" } ], "utterance": "You will receive a temporary license to use until your new license arrives by mail within 10 business days" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Hello I need information about What is the procedure for cancellation and / or refund of courses?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "can't take the course or any part of the course?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "yes, it is very difficult for me to finish it" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "61", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "In that case it should give you the option to receive a full refund of all course fees. The sponsor may also offer you the option to reschedule the course, where available" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "88", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "And another question, will my personal information be saved after finishing the course?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "89", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "90", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "for more details on service policies Read the privacy and security information on the I - PIRP sponsors website. But I can go. Sponsors must store their personal information on a secure server for a period of time specified by the DMV...." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "98", "label": "precondition", "doc_id": "Plead to or pay TVB tickets#1_0" } ], "utterance": "About requesting or paying for TVB tickets, on what theme or topic is the information based?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "99", "label": "solution", "doc_id": "Plead to or pay TVB tickets#1_0" } ], "utterance": "Tickets " }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "78", "label": "precondition", "doc_id": "Plead to or pay TVB tickets#1_0" } ], "utterance": "When I return to the transaction to verify other hearing dates and times, what should I do?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "79", "label": "solution", "doc_id": "Plead to or pay TVB tickets#1_0" }, { "id_sp": "80", "label": "solution", "doc_id": "Plead to or pay TVB tickets#1_0" }, { "id_sp": "81", "label": "solution", "doc_id": "Plead to or pay TVB tickets#1_0" } ], "utterance": "Enter the ticket number and other information required in Step 1 Verify the information in Step 2" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "89", "label": "precondition", "doc_id": "Plead to or pay TVB tickets#1_0" } ], "utterance": "How do I file a guilty plea?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "90", "label": "solution", "doc_id": "Plead to or pay TVB tickets#1_0" } ], "utterance": "your traffic ticket must already be in our system" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "What if I fail the course? Can I receive a course fee refund?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "If you do not meet all the requirements to complete the course or meet the minimum test score requirements" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "that's my case" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "47", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "you can not receive credit for course completion and you can not receive point and insurance reduction for the course" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "Restore license after revocation#1_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Restore license after revocation#1_0" } ], "utterance": "What is required to apply for a new license after revocation online?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "Restore license after revocation#1_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Restore license after revocation#1_0" } ], "utterance": "we will send you an email telling you what you will need to do. We will delay processing your application will be delayed" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "204", "label": "precondition", "doc_id": "Restore license after revocation#1_0" } ], "utterance": "If i are currently suspended for failing to pay New York State taxes , before you may proceed with applying for a new driver license." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "205", "label": "solution", "doc_id": "Restore license after revocation#1_0" }, { "id_sp": "206", "label": "solution", "doc_id": "Restore license after revocation#1_0" }, { "id_sp": "207", "label": "solution", "doc_id": "Restore license after revocation#1_0" } ], "utterance": "you must contact the NY State Department of Tax and Finance DTF or call 518862-6000 to make a payment and to have the suspension cleared" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "176", "label": "solution", "doc_id": "Restore license after revocation#1_0" } ], "utterance": "If my probation conditions do not include driving restrictions" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "176", "label": "solution", "doc_id": "Restore license after revocation#1_0" } ], "utterance": " you must provide a copy of the conditions" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "322", "label": "precondition", "doc_id": "Restore license after revocation#1_0" } ], "utterance": "Drivers with a problem A2 The driver restriction can operate a vehicle only under what restrictions?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "324", "label": "solution", "doc_id": "Restore license after revocation#1_0" }, { "id_sp": "325", "label": "solution", "doc_id": "Restore license after revocation#1_0" }, { "id_sp": "326", "label": "solution", "doc_id": "Restore license after revocation#1_0" } ], "utterance": "To and from a place including a school , at which the child or children are cared for on a regular basiss and which is necessary for the holder to maintain such holder 's employment .\nEnrollment at an accredited school , college or university or a State - approved institution of vocational or technical training." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Can you help me with the process for course refund or cancellation?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Did you sponsor tell you they cannot conduct the course?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Yes, my sponsor said they cannot complete the course." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "61", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "In that case they must give you the option to receive a full refund of the course fees or your sponsor will reschedule it with you if you want to." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "About point reduction#3_0" } ], "utterance": "there's something else about FMCSA Auto Carrier Safety. What is the CDL permit rule?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "About point reduction#3_0" } ], "utterance": "the point reduction will not affect that action." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "About point reduction#3_0" }, { "id_sp": "11", "label": "solution", "doc_id": "About point reduction#3_0" } ], "utterance": "how do i receive the point reduction?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "About point reduction#3_0" }, { "id_sp": "11", "label": "solution", "doc_id": "About point reduction#3_0" } ], "utterance": "the PIRP course sponsor will notify the dmv within 10 weeks after you complete the course" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "About point reduction#3_0" } ], "utterance": "who do i contact?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "About point reduction#3_0" } ], "utterance": "contact the course sponsor" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "About point reduction#3_0" } ], "utterance": "what effect does point reduction have on my license and driving record?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "About point reduction#3_0" } ], "utterance": "point reduction applies only to points assessed for violations" }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "About point reduction#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "About point reduction#3_0" } ], "utterance": "does it effect points for earlier violations?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "About point reduction#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "About point reduction#3_0" } ], "utterance": "No. it can not be used as credit against future violations or points." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "what happens if my online PIRP didn't happen?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Was the sponsor unable to hold the course or any part of it?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "no, I don't know what really happened just wanted a refund" }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "51", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "52", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "53", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "do all online PIRP classes cost the same?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "51", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "52", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "53", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "The cost is set by the course sponsor and it could vary from one course to another course." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "71", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "how soon after we finish a class do we get the proof that we took the class?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "72", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "73", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "The sponsor will mail the course completion certificate to you. Please note, that an email copy of the certificate is not valid and will not be accepted by your insurance company. " }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "67", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "can I do the classes through DVD?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "68", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "69", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "70", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Yes, you will need a DVD player and a television, or a computer that plays DVDs." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "are the online PIRPS any different from the on location PIRPS?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "They both have very similar content and information, and both courses include 320 minutes of instruction. The classroom course is given in one daytime session or two evening sessions, you can take the I-PIRP course from home at a convenient time for you." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "36", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "what kind of tests or quizzes do you get for the online classes and how do you know the real person is doing the exams?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "36", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "In addition to knowledge tests about course content, there will be questions to help verify your identity and participation in the course." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "What happens if I fail the course?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Do you meet all the requirements to complete the course or meet the minimum test score?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "No, I did not meet the minimum test score." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "93", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "94", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Does each course sponsor have methods to validate that the person who signed up for the course is actually the person who completes it?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "93", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "94", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Each course sponsor has a their way of validating that the person who is registered is the same person who takes the course and each person knows that they will be prosecuted and could get fines and possibly prison time." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "92", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "what makes it possible that the person who registers for the course is the person who takes the course?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "93", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "94", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Each course sponsor has a way of validating that the person who signed up for the course is the person who takes the course." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "96", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Do you have a New York State DMV ID Number from your NY State driver license?" }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "id_sp": "96", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "No, I do not have this information at this time." }, { "turn_id": 11, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "92", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "77", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "78", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Is it possible for the DMV to send my completion certificate to my automobile insurance company?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "77", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "78", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "You must actually contact the insurance company and supply your certificate to them at this time." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Hello, I would like to know what kind of equipment and technology do I need to take an I-PIRP course?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "63", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "66", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "The answer depends on the alternative ADM delivery method of the course. For example, if the course is an Internet course, you must have a computer and an acceptable Internet connection." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "65", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "if the course is an internet course?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "66", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "You must have a computer and an acceptable Internet connection." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "79", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Are I-PIRP websites safe?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "81", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Yes The DMV requires sponsors and their delivery agents to provide secure websites that protect the personal information of those taking the courses." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Leandra's Law & ignition interlock devices#3_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Leandra's Law & ignition interlock devices#3_0" }, { "id_sp": "26", "label": "solution", "doc_id": "Leandra's Law & ignition interlock devices#3_0" } ], "utterance": "Now, now let us talk about the ignition interlock device.' Is the device required to be installed for a certain amount of time?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Leandra's Law & ignition interlock devices#3_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Leandra's Law & ignition interlock devices#3_0" }, { "id_sp": "26", "label": "solution", "doc_id": "Leandra's Law & ignition interlock devices#3_0" } ], "utterance": "Thank you for responding: See additional information about Leandra 's Law at the NY State Governor 's Traffic Safety Committee Alcohol , Drugs and Impaired Driving [ 1 ] page ." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Leandra's Law & ignition interlock devices#3_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Leandra's Law & ignition interlock devices#3_0" }, { "id_sp": "26", "label": "solution", "doc_id": "Leandra's Law & ignition interlock devices#3_0" } ], "utterance": "If I own two cars, do they both need the system installed?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Leandra's Law & ignition interlock devices#3_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Leandra's Law & ignition interlock devices#3_0" }, { "id_sp": "26", "label": "solution", "doc_id": "Leandra's Law & ignition interlock devices#3_0" } ], "utterance": "I will be glad to help with that the system must be installed on each vehicle the motorist owns or operates " }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Leandra's Law & ignition interlock devices#3_0" } ], "utterance": "What are the stipulations or rule son that law?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Leandra's Law & ignition interlock devices#3_0" } ], "utterance": "Sure! I can help answer that for you. ] Leandra 's Law includes the following provisions" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Hi, what happens if I fail the course? Can I get a refund of the course fee?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Do you meet the minimum test score requirements?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "47", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "If you do not meet all the requirements to complete the course or do not meet the minimum test score requirements, you cannot receive credit for completing the course and you cannot receive points and insurance reduction for the course." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "36", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "And what else is there besides the knowledge tests about the course content?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "36", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "In addition to the knowledge tests about the course content, there will be questions to help verify your identity and participation in the course." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "48", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "49", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "and the sponsor can't repeat the course for me?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "48", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "49", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "A sponsor may offer you to retake the same course at no additional cost. The sponsor is not obligated to offer this." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "65", "label": "precondition", "doc_id": "About problem driver restrictions#3_0" } ], "utterance": "Another question about Department of Motor Vehicles policies and procedures, what happens if I'm caught driving, out of regulation?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "66", "label": "solution", "doc_id": "About problem driver restrictions#3_0" } ], "utterance": "Simple. Your license will be revoked." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "What is the procedure for course cancellation or refunds?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Was you sponsor not able to finish the course?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Yes, my sponsor did not finish teaching the course." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "61", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "They will have to give you the option to receive a full refund of all course fees or reschedule the course." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "Is there any special equipment or technology I need to take an I-PIRP course?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "63", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" }, { "id_sp": "66", "label": "solution", "doc_id": "About online and alternative delivery method courses (I-PIRP/ADM)#3_0" } ], "utterance": "It depends on the alternate delivery method such as if you need the internet then you would need a computer to finish the course." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "81", "label": "precondition", "doc_id": "Appeal a TVB ticket conviction#1_0" } ], "utterance": "How do I check the status of the appeal filed online?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Appeal a TVB ticket conviction#1_0" } ], "utterance": "You can check the status of all appeals on our website. If it wasn't filed quickly enough, please contact a local branch." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "84", "label": "precondition", "doc_id": "Appeal a TVB ticket conviction#1_0" } ], "utterance": "What if the appeal doesn't meet DMV requirements but I already paid?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Appeal a TVB ticket conviction#1_0" } ], "utterance": "You will receve a refund, *if* you cancel the appeal request before it is processed." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "95", "label": "precondition", "doc_id": "Appeal a TVB ticket conviction#1_0" } ], "utterance": "Sounds ok to me, I guess." }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "96", "label": "solution", "doc_id": "Appeal a TVB ticket conviction#1_0" } ], "utterance": "Is there anything else I can help you with today?" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "71", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "hello I need information about CDL" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Do you want to know if you will receive a temporary CDL after passing your driving test?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "do not" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "77", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "want to know What is the rate for a CDL?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "77", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Yes" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "78", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "Well all of that depends on the expiration date and class of your current driver's license, and the date you receive your CDL." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "83", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "What do I need to do to get a New York State CDL?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "84", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "Very easy, just request your CDL at a DMV office and deliver your CDL out of state." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "87", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Please answer my last question. When my requested records are ready for review, what should I expect?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "88", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "When that happens, you just need to go to the Customer Service Counter Room, any day from Monday through Friday, from 8:00 am to 3:45 pm. There you'll be able to inspect the records you requested." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "71", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "how do i get a CDL" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "did you pass the driving test?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "not" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "77", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "you want to know what is the rate for a CDL?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "77", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "yes" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "78", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "It depends on the expiration date and the class of your current driver license , and the date that you receive your CDL" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Get an Accident Report#1_0" } ], "utterance": "I want to know how to request a copy of the accident report. If the DMV is unable to locate an accident based on the information you provide?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Get an Accident Report#1_0" } ], "utterance": "you will be notified by DMV in a certified letter " }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Get an Accident Report#1_0" } ], "utterance": "what is Accident reports ?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Get an Accident Report#1_0" } ], "utterance": " Accident reports are certified copies " }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Get an Accident Report#1_0" } ], "utterance": "I need more information" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Get an Accident Report#1_0" } ], "utterance": " DMV keeps accident reports for only 4 years from the date of the accident , except for rare instances that are described in Vehicle and Traffic Law Section 201" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "how to get a CDL" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "Follow these steps to get your first time New York State commercial driver license CDL " }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "how can i have a Class D New York State driver's license" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "Get the New York State Commercial Driver 's Manual CDL-10 online or from a DMV office or call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual ." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "What do I do if they reject my application?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "You must apply for a CDL at a DMV Office " }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "I'd like to know additional information regarding CDL. Where can I see the more details of these?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "If you need additional information, you can go online at our website and look under DMV Records." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "Can I get a vehicle registration record abstract for a car in my wife's name?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "Yes, In addition to submitting a Request for DMV Records, you will need to certify that you have a permissible use under the Driver's Privacy Protection Act to see another person's personal information on DMV records." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "What is the Driver's Privacy Protection Act?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "You can find more information about this by searching Driver's Privacy Protection Act on our website." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "Where can I find additional information about this particular topic?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "More information about this topic can also be found under DMV Records on our website." }, { "turn_id": 15, "role": "user", "da": "query_condition", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "I don't know what the VIN is for the car that I'm obtaining the vehicle registration record abstract for. Will I need it?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "If you don't know the VIN, you can instead provide your name, date of birth, and the vehicle make and year on the form." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "71", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "I need some information about getting a CDL." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "I'll be happy to help you with that. Does your question pertain to the road test?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "No, I already know about that." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "77", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Do you know what the fees are for obtaining a CDL?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "77", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Not exactly." }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "79", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Are you interested in learning when you'll get the CDL?" }, { "turn_id": 7, "role": "user", "da": "response_negative", "references": [ { "id_sp": "79", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "No, I know how that works." }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Do you have a CDL that was issued in a different state?" }, { "turn_id": 9, "role": "user", "da": "response_negative", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "No, I don't have one." }, { "turn_id": 10, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "71", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "Will there be a written test when I apply for a commercial learner permit?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "Yes. You will have to pass the written test and pay a $10 application fee. This fee covers all written tests, knowledge, and endorsement requirements for obtaining a permit and license." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Hello there, I need some advice on scheduling a road test. Maybe you can answer some questions I have." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "47", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "48", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "Of course. You can use the Road Test Scheduling System. Please note that you can't schedule an appointment for a date that is less than 14 days of being issued a Commercial Learner Permit CLP." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Have you NOT passed the road test?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "No, I passed it. Everything went fine." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "51", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "What if I hadn't passed the test? What were you getting at?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "51", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "In that case you must pay a fee of $ 40.00 before you can schedule another road test. You can pay the fee online with your credit card, or pay the fee at a DMV office." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "I'd like to know if there is a case that I want to complain to DMV Regulated Business. What are the basis to be considered as a lemon law complaint?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "You can look up lemon law complaints, and see if you should file." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Does the company need my registration?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "39", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Yes, if not then there will be limited fines." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Can I file the complaint?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Submit a vehicle safety complaint report." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "How do I get started?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Contact the management of the company." }, { "turn_id": 16, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Do you want to file electronically?" }, { "turn_id": 17, "role": "user", "da": "response_negative", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "No, I will visit in person." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "71", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "I need information about getting a CDL." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "I can help you with that. Does your question involve what happens after passing the road test?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "No." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "77", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Do you know what the fee is for getting a CDL?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "77", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Yes, I'm aware of the costs." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "78", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "Great. The cost of the CDL depends on the expiration date and the class of your current driver license, and the date you receive a CDL." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Order personalized plates#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Order personalized plates#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Order personalized plates#1_0" } ], "utterance": "What is the procedure for ordering personalized plates? Do you have the picture plates that I saw on the internet?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Order personalized plates#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Order personalized plates#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Order personalized plates#1_0" } ], "utterance": "Yes, we have picture plates that can be personalized. You can browse our collection of picture plates online." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "59", "label": "solution", "doc_id": "Order personalized plates#1_0" }, { "id_sp": "60", "label": "solution", "doc_id": "Order personalized plates#1_0" }, { "id_sp": "61", "label": "solution", "doc_id": "Order personalized plates#1_0" } ], "utterance": "what do I do with my plates after I get my new custom plates?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "59", "label": "solution", "doc_id": "Order personalized plates#1_0" }, { "id_sp": "60", "label": "solution", "doc_id": "Order personalized plates#1_0" }, { "id_sp": "61", "label": "solution", "doc_id": "Order personalized plates#1_0" } ], "utterance": "You should mark each vehicle plate with a permanent ink pen. Do not put out both vehicle plates in the recycling/garbage on the same day." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "46", "label": "solution", "doc_id": "Order personalized plates#1_0" }, { "id_sp": "47", "label": "solution", "doc_id": "Order personalized plates#1_0" } ], "utterance": "do you have a DMV locator so I can look up where to go?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "46", "label": "solution", "doc_id": "Order personalized plates#1_0" }, { "id_sp": "47", "label": "solution", "doc_id": "Order personalized plates#1_0" } ], "utterance": "Yes, we can help you find a DMV office" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "I need to get my CDL." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "I will be happy to help guide you through the steps to getting your CDL." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Thank you. How should I prepare for the road test?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "To prepare for your road test, you should practice first with a supervised driver. This supervised driver must have a driver license that is valid to drive the commercial vehicle that you will be using for practice." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "I'm aware that the Vehicle Identification Number is needed for this, but I don't have it. What options do I have?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "There is no problem. We may be able to locate the record using our registration files, we just need you to provide the name and date birth DOB of the registrant. " }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "Alright. Is there any fee related to this?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "Yes, there is. You need to do a personal check or money order payable to \"commissioner of motor vehicles\" to pay the search fee of $10.00" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "Alright. I can do this by mail?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "Yes. You can order your vehicle or tittle record abstracts by mail using the request for DMV records mv-15." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "What can I do if I don't know my plate number?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "You just need to provide your name and date of birth DOB, as well as the vehicle make and year." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "71", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Hello there, I came here looking for more information about a CDL." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Then you're in the right place. Are you wondering if you get temporary CDL after I pass my road test?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "No, I'm aware that I won't get one." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "77", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Are you wondering what the fee for a CDL is?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "77", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Yes, I would like to know what it costs." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "78", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "It depends on the expiration date and the class of your current driver license, and the date that you receive your CDL." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "161", "label": "precondition", "doc_id": "Lifetime driving records#3_0" } ], "utterance": "Also, do you know about incorrect information on driving records? If I seem to have something incorrect on my driving record, how should that properly be addressed?" }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "162", "label": "precondition", "doc_id": "Lifetime driving records#3_0" } ], "utterance": "If you suspect something is incorrect, please feel free to contact the local DMV" }, { "turn_id": 9, "role": "user", "da": "response_positive", "references": [ { "id_sp": "162", "label": "precondition", "doc_id": "Lifetime driving records#3_0" } ], "utterance": "My address is wrong on it." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "163", "label": "solution", "doc_id": "Lifetime driving records#3_0" }, { "id_sp": "164", "label": "solution", "doc_id": "Lifetime driving records#3_0" }, { "id_sp": "165", "label": "solution", "doc_id": "Lifetime driving records#3_0" } ], "utterance": "You can call the DMV center" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "88", "label": "solution", "doc_id": "Lifetime driving records#3_0" }, { "id_sp": "89", "label": "solution", "doc_id": "Lifetime driving records#3_0" }, { "id_sp": "90", "label": "solution", "doc_id": "Lifetime driving records#3_0" } ], "utterance": "How do I know if I have a non scofflaws?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "88", "label": "solution", "doc_id": "Lifetime driving records#3_0" }, { "id_sp": "89", "label": "solution", "doc_id": "Lifetime driving records#3_0" }, { "id_sp": "90", "label": "solution", "doc_id": "Lifetime driving records#3_0" } ], "utterance": "you can find The type of sanction imposed suspension or revocation which results from reasons other than failure to answer a summons or pay a fine / surcharge / assessment" }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "Lifetime driving records#3_0" }, { "id_sp": "34", "label": "solution", "doc_id": "Lifetime driving records#3_0" }, { "id_sp": "35", "label": "solution", "doc_id": "Lifetime driving records#3_0" } ], "utterance": "Where can I find the different classes of license?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "Lifetime driving records#3_0" }, { "id_sp": "34", "label": "solution", "doc_id": "Lifetime driving records#3_0" }, { "id_sp": "35", "label": "solution", "doc_id": "Lifetime driving records#3_0" } ], "utterance": "Glad to be of help, you can see different classes here: " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Hello there. How are you doing? I need some help with scheduling my road test. Can you assist me?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "47", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "48", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "Of course. You can use the Road Test Scheduling System. Please note that you can t schedule an appointment for a date that is less than 14 days of being issued a Commercial Learner Permit CLP." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "What if I don't pass the road test? What then?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "51", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "Then you must pay a fee of $ 40.00 before you can schedule another road test. You can pay the fee online with your credit card, or pay the fee at a DMV office." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Alright. Let's hope it doesn't come to this. And what restrictions for vehicles are there?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "61", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "If the vehicle has an automatic transmission, for example, and this is your first road test in a commercial motor vehicle CMV, you will be given an E restriction." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "I'd like to know if are there any restrictions applicable to me? if yes, what are the restrictions I'm subjected to are based on?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Yes, the restrictions depend on several things." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Do you know where will you be driving?" }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "No, not yet." }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Would you like a map of regions?" }, { "turn_id": 12, "role": "user", "da": "response_positive", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Yes, an overview would be very nice." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "And while we're at it, can you tell me what the difference between a junior learner permit and a junior driver license is?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Of course. A junior learner permit allows a young driver to drive only while supervised." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Hi, how are you? Do you want information about what I must do to change my driver's license to another state?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "of course, You must change your out-of-state driver license to another state or US territory. US, Federal District, or Canadian Province within 30 days of becoming a New York resident." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Is there any other additional information you can give me?" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "You are studying in New York State. and Do you need a New York State driver's license?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Yes" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "46", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Students from other states, countries, or nations who attend school in New York State are not normally considered New York State residents, so they do not need to exchange their current driver's license." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "56", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "That's great to hear! Another issue concerned the police's MV-78B form. May I just waive the charge in that situation, because my license was revoked as a result of a crime?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "57", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "If that what you want to do, then you must apply for that in aDMV office, showing a MV-78B form along with your application." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "124", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Ok, i'm taking notes about it. Now. a last question, It is possible to get my license delivered to another address not being listed?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "125", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "126", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "127", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "It is indeed possible. Just add a note and print the alternate address in a clear way. Don't use the form you are using for application to write the address. That must remain as is listed on your DMV record." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "How can I change my out-of-state driver's license" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": " You must exchange your - out - state driver license from another U.S. state or territory , federal district or Canadian province within 30 days of becoming a resident of New York " }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "can you give me details of DMV" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "his transaction can only be processed in person , at a DMV office, see our office locations and hours" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "66", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "How do I do if my children attend school in another state?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "67", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" }, { "id_sp": "68", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" }, { "id_sp": "69", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": " a judge considers these facts to decide if your intent is to make NYS a \" fixed and permanent \" residence . According to this law , students from other states or from other nations who attend school in New York State are usually not considered residents of NYS ." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "15", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "That's helpful to hear. Do you happen to be familiar with motorcycle permit? Does it matter if I already have a permit or driver's license from the state of New York?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Get a motorcycle license#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "If you already have this, bring this with you along with a payment of $10.00, which is the application fee" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Do I get a motorcycle license directly after applying or are there steps involved?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Get a motorcycle license#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a motorcycle license#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Firstly, you have to get a motorcycle learner permit. The DMV offers 3 different types of documentation, which are Enhanced, REAL ID and Standard documents" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Can I operate a motorcycle in New York if I hold an out-of-state motorcycle license?" }, { "turn_id": 12, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "64", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Yes, provided you have a valid motorcycle issued by another state where you are resident" }, { "turn_id": 13, "role": "user", "da": "response_negative", "references": [ { "id_sp": "64", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "I don't have a valid motorcycle license from another state" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Yes I would like some information about changing my out of state driver's license." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Yes we have that information. You must do so within 30 days of becoming a resident of New York." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "66", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Am I still considered as living in my new state even though my taxes are paid in another state?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "67", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" }, { "id_sp": "68", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" }, { "id_sp": "69", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Technically, if you pay taxes or your children attend school in another state, a judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "99", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Do I need to show my driver's license when I go through this process?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "99", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Yes you do." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "56", "label": "precondition", "doc_id": "Driver license and learner permit fees and refunds#3_0" } ], "utterance": "I wanted to ask, what do you need to include when you ask for a refund if you have got a license in another state?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "57", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "58", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" } ], "utterance": "If they exchanged their NYS driver license for a driver license in another state, they need to attach a photocopy of their out-of-state driver license to form MV-215" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "46", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "47", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "48", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" } ], "utterance": "when did they need to exchange the license to qualify for a refund?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "46", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "47", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "48", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" } ], "utterance": "They may qualify for a partial refund if the driver license was surrendered to us or to another state during the first 4 years of the 8-year period" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "Driver license and learner permit fees and refunds#3_0" } ], "utterance": "is there a cost to replace a lost learner permit?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" } ], "utterance": "The fee to replace a learner permit is $17.50." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "How do I change my out-of-state driver's license?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": " You must exchange your - out - state driver license from another U.S. state or territory , federal district or Canadian province within 30 days of becoming a resident of New York " }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "51", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "If I am a driver from other countries" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "52", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" }, { "id_sp": "53", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "You can drive in New York State with a valid driver license from another country. You do not need to apply for a New York State driver license unless you become a New York State resident ." }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "54", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "How do I obtain a New York State driver's license?" }, { "turn_id": 6, "role": "user", "da": "response_positive", "references": [ { "id_sp": "54", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "yes that's my case" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": " you must pass a written test , complete a 5-hour pre-licensing course and pass a road test. See Get a driver license" }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Get a driver license#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Get a driver license#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a driver license#1_0" } ], "utterance": "In my case, what class of license will I need to obtain?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Get a driver license#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Get a driver license#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a driver license#1_0" } ], "utterance": "IN your case, as you are going to be age 16, you would get a DJ-Junior Operator Class license. If you were over 18, then it would be a D-Operator Class." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "That's helpful to hear. Do you happen to be familiar with reservation online? What can I do to get a faster response?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "make a reservation online before visiting offices in New York City , Westchester , Nassau , Suffolk , Rockland , Onondaga , Monroe or Albany Counties" }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "can you give me details of At the DMV\n" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Residents of these counties must pay the Metropolitan Commuter Transportation District MCTD fee $ 10" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "I just moved here from another state, so to get a new license, how long do I have?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "You must exchange your driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a New York state resident." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Are there exceptions to this rule?" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Are you a student studying in New York State?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Yes I am." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "46", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Students from elsewhere are normally not considered residents of New York State, so they don t need to exchange their current driver's license." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "Can I take my road test without having supervised practice driving?" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "Can I ask something else, how many hours of supervised practice do I need to do the practical exam and I am under 18 years old, what is the procedure?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "You must have at least 50 hours of supervised practice driving before you take your road test." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "90", "label": "precondition", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "How many hours of supervised practice driving do I need if I have a Class DJ or MJ learner permit?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "91", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "92", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "A minimum of 50 hours that includes at least 15 hours of driving after sunset before you take a road test, and you must bring to the road test a completed Certification of Supervised Driving MV-262 signed by your parent or guardian." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "What do I need to change the class of my license?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "You need just a valid NY State driver license and you apply to amend to another license Class." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "How do I change my out-of-state driver's license?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "You must exchange your - out - state driver license from another U.S. state or territory , federal district or Canadian province within 30 days of becoming a resident of New York" }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "I need additional information" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "is studying in New York State. Do you need a New York State driver's license?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "not" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "51", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Do you want information from Drivers from other countries?" }, { "turn_id": 7, "role": "user", "da": "response_negative", "references": [ { "id_sp": "51", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "not" }, { "turn_id": 8, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "if i want a faster service?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "make a reservation online before visiting offices in New York City , Westchester , Nassau , Suffolk , Rockland , Onondaga , Monroe or Albany Counties" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "66", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "What if I come from another country, but I pay taxes?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "67", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" }, { "id_sp": "68", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" }, { "id_sp": "69", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "In that case a judge considers these facts to decide if your intent is to make NYS a \"fixed and permanent\" residence." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Get a driver license#1_0" } ], "utterance": "Sweetie, I'm almost 16 years old. Hey, I have an out-of-state cousin who I believe will be moving to New York. Can he move his license from there to one in New York?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Get a driver license#1_0" } ], "utterance": "Sure. He can refer to DMV information about moving to New York, and how to change its out-of-state license." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Can you explain to me how to exchange my out-of-state driver license?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Of course. You must exchange your out-of-state driver license from another U.S. state or territory, federal district or Canadian province within 30 days of becoming a resident of New York." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "So I have 30 days to exchange my license?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "That's correct." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Get a driver license#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Get a driver license#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a driver license#1_0" } ], "utterance": "Oh, I see what you mean. Then I'm going to tell it to him. In my case, what kind of license will I need or obtain? Could you please tell me?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Get a driver license#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Get a driver license#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a driver license#1_0" } ], "utterance": "IN your case, as you are going to be age 16, you would get a DJ-Junior Operator Class license. If you were over 18, then it would be a D-Operator Class." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "112", "label": "solution", "doc_id": "Get a driver license#1_0" }, { "id_sp": "113", "label": "solution", "doc_id": "Get a driver license#1_0" }, { "id_sp": "114", "label": "solution", "doc_id": "Get a driver license#1_0" } ], "utterance": "Oh, wow, that's nice. Hey, sorry but again with that thing of being out-of-state. A friend of mine comes from Chicago to study in here, she can be considered as a resident and be able to get a NY license?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "112", "label": "solution", "doc_id": "Get a driver license#1_0" }, { "id_sp": "113", "label": "solution", "doc_id": "Get a driver license#1_0" }, { "id_sp": "114", "label": "solution", "doc_id": "Get a driver license#1_0" } ], "utterance": "That's would be a judge doing to determine that. Most probable outcome is not, as by traffic law, all those who are from another state or country are not considered NY residents." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Get a driver license#1_0" } ], "utterance": "Oh, wow, that sounds a little bit complicated. As similar on this, Are there any considerations for me being under 18?" }, { "turn_id": 10, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "Get a driver license#1_0" } ], "utterance": "There is. Would you like me to tell you about the graduated license law?" }, { "turn_id": 11, "role": "user", "da": "response_positive", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "Get a driver license#1_0" } ], "utterance": "Yeah, please, i would like that." }, { "turn_id": 12, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "Get a driver license#1_0" } ], "utterance": "You told me before you were about to turn 16, didn't you?" }, { "turn_id": 13, "role": "user", "da": "response_positive", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "Get a driver license#1_0" } ], "utterance": "Yeah, that's correct. That's why i' looking for information." }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "47", "label": "solution", "doc_id": "Get a driver license#1_0" } ], "utterance": "Good, You must be aware of the restrictions in place for you, being under 18 and for that, please refer to the Graduated Driver License Law document to know more." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "How do I exchange my out-of-state drivers license if I have just moved into this state? " }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "You must exchange your license from your prior state within 30 days of moving here and now becoming a resident of our state of New York. " }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "Does that thirty day rule still apply if I have moved here from a province of Canada? " }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "It does. " }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "30", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "But, once again, regarding the certificate, did you mention a different one from pre-licensing, and that it was valid for a longer period of time?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "30", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "That would be Student Completion Certificate, and that will be valid for a two years period, unlike your Pre-licensing that only is valid for one year." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "Ok then i heard well. Going back for the road test stuff, you told me about things i need to focus, but i was wondering how much i need to go with supervised driving before going for the real thing?" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "I'm under 18, by the way." }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "Very well, that's important. Well, as you are under 18, the minimum hour requirement would be 50 hours of supervised practice driving." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "Wow, that much, huh?. Well, thanks. Oh, please, could you tell if i would need to have a pre-licensing certificate in case i need to change my license class sometime?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "That would be a no. If you are in possesion of an valid NY State driver license, you don't need to own a pre-licensing course certificate in order to change form one class to another. Just go with your valid NY State license and apply to amend it to another class." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "I will have an on-site investigation and would like to know about it." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Do you know when the AFI inspector will arrive at your facility?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "No, I don't know yet." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "78", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "What happens if I pass the investigation?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "79", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "In that case, the DMV will issue you a registration certificate, MV-50 Retail Certificates of Sale and a letter with the dealer plate, if applicable." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "How can I apply?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "You must submit the Original Facility Application VS-1 in pdf format and a copy of your complete original sealed and signed Surety Bond." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "40", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "What should I do if I don't have my proof of Workers Compensation Insurance?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "40", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "In that case don't submit an application with DMV yet." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "125", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "How can I apply to Snowmobile Dealer?" }, { "turn_id": 12, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "126", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Dou you have the form RV-253?" }, { "turn_id": 13, "role": "user", "da": "response_positive", "references": [ { "id_sp": "126", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Yes, I got it." }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "127", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "Null" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "How do I apply to open a dealership?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "You would have to submit Original Facility Application and a copy of your completed original sealed and signed Surety Bond." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "do you have a certificate of authority?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Yes, I have a certificate of authority." }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Do you know what to do if you do not have your Certificate of Authority?" }, { "turn_id": 6, "role": "user", "da": "response_negative", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "No, I do not know what to do if I do not have the Certificate of Authority?" }, { "turn_id": 7, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "what if I do not have my Proof of Business Name?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "Then it is in your best interest not to submit an application with the DMV yet." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "I'd like to ask question regarding the Investigation process. What result could happen at the hearing?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "and the DMV runs all of this?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "The New York State Department of Motor Vehicles (DMV) regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NY State. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Hello, I would like you to help me how to apply?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "You must send\n Original installation request pdf VS-1\n a copy of your completed original sealed and signed Guarantee Bond" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Do you have your Certificate of Authority?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "do not" }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "29", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Don't have your Trade Name Proof yet?" }, { "turn_id": 6, "role": "user", "da": "response_negative", "references": [ { "id_sp": "29", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "do not" }, { "turn_id": 7, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Don't have your proof of Workers' Compensation Insurance?" }, { "turn_id": 8, "role": "user", "da": "response_negative", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "do not" }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "do you have your deposit?" }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "do not" }, { "turn_id": 11, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "how should i apply?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "You must send\nOriginal installation request pdf VS-1\na copy of your completed original sealed and signed Guarantee Bond" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "125", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Hello, I would like to know how to request a certificate as a Snowmobile Distributor" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "126", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "To request a commercial snowmobile dealer certificate, you must use the RV-253 pdf snowmobile dealer registration request form." }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "126", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "127", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "The DMV does not endorse these companies nor does it declare that the DMV has any association or supervision of these companies." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "Sure. I need to ask about surety bond, can you also tell me how much is needed for it?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at for more information" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "29", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "30", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "how can I get a surety bond?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "29", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "30", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "You need to contact a surety insurance company. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Make sure that you write your Facility Number on the bond. " }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "17", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "18", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "what form do we need for used cars sold?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "17", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "18", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "The Vehicle and Traffic Law requires a dealer to complete the Used Vehicle Certification on form MV-50. The law applies to all vehicles sold at any selling price and which display any odometer reading. " }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "can we get a title and registration for a salvage we fixed?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "Yes, but the DMV can not issue a title certificate or a registration to a salvage vehicle that is rebuilt unless the vehicle passes a salvage vehicle examination " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Good evening, i've been looking for information on applications for a dealership, what can you tell about that topic?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "No problem. For applying, you must submit a Form VS-1 also known as Original Facility Application, plus a copy of your complete original, sealed and signed Surety Bond." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Moving on, Do you want to know about the certificate of authority?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "It would be of great help, yeah." }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Are you in possession of a certificate of authority?" }, { "turn_id": 6, "role": "user", "da": "response_negative", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "No, i don't have any right now, but there's no problem with that, right?" }, { "turn_id": 7, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "27", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "28", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "In any case, can you just tell more about that certificate?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "27", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "28", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "Sure. The certificate of authority and sales taxes ID number are issued by the NYS Department of Taxation and Finance. To get one, you may apply visiting the DTF website. After you complete the process, be sure to record your Sales Tax ID on to the Original Facility application." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "How can I obtain a surety bond?" }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "Do you want to get a surety bond?" }, { "turn_id": 12, "role": "user", "da": "response_negative", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "No, not really. I was just asking how it works." }, { "turn_id": 13, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "29", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "30", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "So how does it work? Can you explain surety bonds, please?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "29", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "30", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "Of course. To get a surety bond, you must contact a surety insurance company. Make sure that the business name and mailing address on the bond exactly match the business name and mailing address on your DMV facility license. Make sure that you write your Facility Number on the bond." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "125", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "What form do I need to use for a Snowmobile Dealer?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "126", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Did you  apply for a snowmobile dealer certificate form" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "126", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "No, I have not applied yet for a snowmobile dealer certifcate." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "125", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "66", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "What is the on-site investigation about?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "66", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "The inspector arrives to inspect your facility and will be checking your dealer starter kit, permanently mounted signs that are able to be seen from the street." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "127", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "Does the DMV endorse the companies?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "127", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "The DMV does not endorse the companies." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "66", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "What if my signs are not visible from the street?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "66", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "If your signs are not visible, then the AFI will deny your application." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "What if I have not gotten my Certificate of Authority yet?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "Please, do not submit your application with the DMV yet." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "I need some guidance with the application process, please. Can you tell me how to apply?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "Of course. In order to apply you must submit an Original Facility Application, along with a copy of your complete original sealed and signed Surety Bond." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Do you have a certificate of authority?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "No, unfortunately not. " }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "29", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Do you have a proof of business name?" }, { "turn_id": 6, "role": "user", "da": "response_negative", "references": [ { "id_sp": "29", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "No, I don't have one." }, { "turn_id": 7, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Do you have a proof of workers compensation insurance?" }, { "turn_id": 8, "role": "user", "da": "response_negative", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "No, sorry." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Do you have a surety bond?" }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "No, I don't have such a bond." }, { "turn_id": 11, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "It seems like I'm lacking a lot of the necessary documents. Can I call you back by phone once I have them? " }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "Of course. You can call the Office of Vehicle Safety and Clean Air at 1-518-474-4653 to get the forms, or call 1-518-474-0919 to get more information." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "Allow me one final question though. What exactly should I do in which order to become a retail dealer with a DMV license?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "To register as a retail dealer licensed by the Department of Motor Vehicles in New York State you should consult the DMV Commissioner's Regulations for Motor Vehicle Dealers and Transporters (CR-78) and download and read Facility Requirements - Dealers/Transporters." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "What is a on-site investigation when I am opening a dealership?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Is an automotive facilities inspector coming to inspect your facility?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "No, not yet." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "120", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "How would I get a Surety Bond?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "121", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "122", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "123", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "You would be able to get once from a surety insurance company and have them fill out Dealer Bond Under NY State Vehicle and Traffic Law Section 415 6-B and be sure the business name and mailing address match 100% with your application." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "80", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "What about an official dealer sign?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "81", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "82", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "You can purchase signs from all kinds of sign shops and automotive supply stores because the DMV does not provide them." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "36", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "What if I am using an Assumed Name for my business?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "36", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "You must submit a copy of your Business Certificate of Assumed Name and you would need to contact your county clerk to obtain your business certificate." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "94", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "95", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "96", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "What vendors can I purchase starter kit compenents from?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "94", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "95", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "96", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "You can purchase them through Automotive Dealer Supplies at 518-465-9900." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Hello I would like information, I have a problem with the repair of my vehicle, what is it?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "54", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "55", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "First, try to solve the problem with the administration of the company. Keep a written record of all contacts with management, plus details about the repair." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Have you tried sending the report electronically?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "yes i tried" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "59", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "60", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "61", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "To submit electronically, download the available complaint report at the link above to your personal device. Attach and then email the full report as well as any supporting documents to protected email. Email the entire report, as well as any supporting documents to protected email. Please note that DMV staff will contact you by email." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Other questions, how can I file a complaint against a DMV registered auto company? what do I do if the installation does not have a current record?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "39", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "There are limitations on any fines and penalties that may be recovered. For additional information on the investigation and hearing process, please see our What to Expect if You File a Complaint Against a DMV Regulated Business" }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "And what do you recommend to avoid having to deal with an unreliable workshop?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Good Smart Shopping for Auto Repairs Can Help You Avoid Trouble With A Dirty Or Dishonest Repair Shop" }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "46", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "47", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "48", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "and can i inspect my vehicle before paying?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "46", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "47", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "48", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "of course You have the right to inspect your vehicle at the store before paying for repairs. However, this does not give you the right to remove the vehicle from the shop without paying for repairs, or to inspect it in areas where only authorized employees are allowed." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "What if there is a violation of the regulations regarding the repair of the vehicle?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "83", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "84", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "85", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "the DMV will take action against the store. This may include suspending or revoking the store registration and / or imposing fines. If you suffer a financial loss due to a surcharge or unnecessary or poor quality repairs, the administrative law judge presiding over the hearing may offer the store the option to pay restitution. The store may receive a shorter suspension period and / or a lower fine. DMV cannot compel a store to pay restitution." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "And how do I know that they are charging me just enough?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "And how do I know that they are charging me just enough?" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "can you give me details of The \"Consumer's Bill Of Rights\"\n" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Under the Repair Shop Act ,s [15] you have the following rights when dealing with a repair shop" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "you want to request it" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "not" }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "what are my rights?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "You are entitled to the return of all replaced parts , except warranty and exchange parts , but you must ask for them in writing before any work is done ." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "89", "label": "precondition", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "Are you familiar with ATV? Is it possible for a child under the age of ten to run an ATV?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "90", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" }, { "id_sp": "91", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" }, { "id_sp": "92", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "A child under 10 can only operate an ATV under adult supervision or without supervision on land that is owned by the parent or guardian." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "190", "label": "precondition", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "Who writes a report if I crash an ATV while incapacitated? " }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "191", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" }, { "id_sp": "192", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" }, { "id_sp": "193", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "A report will be written by someone who witnessed the accident or by an investigating police officer." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "188", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" }, { "id_sp": "189", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "When do I have to report an ATV accident?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "188", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" }, { "id_sp": "189", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "You must report an accident if it causes over $1,000 worth of property damages or if it harms or kills someone." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "135", "label": "precondition", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "Can I drive my ATV on private owned land?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "136", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" }, { "id_sp": "137", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "You can drive your ATV on private owned land with permission from the owner." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "76", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "hello i have a complaint regarding a car repair" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "77", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "78", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "79", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "A DMV customer service representative will try to resolve the issue by discussing it with you and the store. Approximately half of the complaints received by the DMV are resolved through mediation. If the repair problem is not resolved, your complaint will often be forwarded to a regional DMV office for investigation." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Did a hearing determine that there were violations?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Yes" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "83", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "84", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "85", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "DMV will take action against the store. This may include suspending or revoking the store registration and / or imposing fines. If you suffer a financial loss due to a surcharge or unnecessary or poor quality repairs, the administrative law judge presiding over the hearing may offer the store the option to pay restitution. The store may receive a shorter suspension period and / or or a lower fine. DMV cannot compel a store to pay restitution." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "About complaints against a DMV regulated auto company, what type of complaints would be considered a lemon law complaint?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "You can look up lemon law complaints, and see if you should file." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "100", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "101", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Do you also know about this the Repair Shop Act Works. and that the law of repair shops works?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "100", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "101", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "NEW YORK STATE DEPARTMENT OF MOTOR VEHICLES Mark JF Schroeder," }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "90", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "What if I ask for help in court and I get a settlement or is one pending?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "91", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "restitution through the DMV will not be available." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "99", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Where can I find more information?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "99", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "on form C-17" }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "92", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Does the repair shop law work?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "93", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "94", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "95", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Under the Repair Shops Act, thousands of dollars are returned to consumers each year through mediation and restitution." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Hello I need information about The \"Consumer Bill of Rights\"" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Under the Repair Shops Act, you have the following rights when it comes to a repair shop" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Do you want to request an estimate in writing?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "do not" }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "I would like more information but I don't know whether to go to the store" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Don't be afraid to ask questions. Store management should take the time to explain repairs and required prices, discuss problems, and tell you about employee training and experience." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "111", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" }, { "id_sp": "112", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "SAFETY TRAINING AND INFORMATION is a somewhat related subject. To run an ATV, how old do you have to be?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "111", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" }, { "id_sp": "112", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "A parent or guardian may not knowingly permit or authorize his or her child under age 16 to operate a ATV. " }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "158", "label": "precondition", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "What are rules for operating an ATV?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "159", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" }, { "id_sp": "160", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "You may not operate an ATV other than while seated on the permanent, regular seat and only carry passengers if the ATV is designed to carry a passenger." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "88", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "What documentation do I need to have when operating an ATV?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "88", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "You should carry your ATV safety training course certificate when operating any ATV." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "111", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" }, { "id_sp": "112", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "Is there a law about who can operate an ATV?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "111", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" }, { "id_sp": "112", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "Yes, no one inn possession of an ATV can allow any one under the age of 16 to operate an ATV." }, { "turn_id": 16, "role": "user", "da": "query_condition", "references": [ { "id_sp": "185", "label": "precondition", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "What do I do if I have an accident and damage property but the owner is not around?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "186", "label": "solution", "doc_id": "ATVs: Information for Owners and Operators#3_0" } ], "utterance": "You must provide the name and address of the ATV owner as well as the plate number as well as proof of insurance to the police as soon as possible." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Hey, Good morning. I recently had to go to a repair shop, but i'm having some issues, Is there something you can do about it?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "54", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "55", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "There is, but we encourage users to attempt to resolve the issues by themselves first, with the management of the business. In order to do that, we advise you to keep a written record of all your interactions with the business. If a resolution is not possible, then you can come with us." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Do you want to know how to submit your possible complaint?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "No, that's not necessary right now. I think i'll try your first advice." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Say, I have a doubt. Can i ask for those parts which get replaced on my car?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Sure, You have that right. Be aware that you must write down that request before your car is touched by the service." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "184", "label": "precondition", "doc_id": "Let the Buyer be Aware#3_0" } ], "utterance": "Can you please tell me on what should I do if I have complaint regarding the service they did to my vehicle?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "185", "label": "solution", "doc_id": "Let the Buyer be Aware#3_0" }, { "id_sp": "186", "label": "solution", "doc_id": "Let the Buyer be Aware#3_0" }, { "id_sp": "187", "label": "solution", "doc_id": "Let the Buyer be Aware#3_0" } ], "utterance": "mention it to the dealership management, keep records of all contacts with anyone regarding the vehicle and keep copies of orders and invoices" }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "189", "label": "solution", "doc_id": "Let the Buyer be Aware#3_0" } ], "utterance": "I'm having problems with a dealer, is there anywhere I could write and state my case" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "189", "label": "solution", "doc_id": "Let the Buyer be Aware#3_0" } ], "utterance": "yes, here is the address...Bureau of Consumer and Facility Services , PO Box 2700-ESP , Albany , NY 12220 - 0700" }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "68", "label": "solution", "doc_id": "Let the Buyer be Aware#3_0" }, { "id_sp": "69", "label": "solution", "doc_id": "Let the Buyer be Aware#3_0" }, { "id_sp": "70", "label": "solution", "doc_id": "Let the Buyer be Aware#3_0" } ], "utterance": "It says \" THIS VEHICLE WAS RETURNED TO THE MANUFACTURER OR DEALER BECAUSE IT DID NOT CONFORM TO ITS WARRANTY\", what does that mean" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "68", "label": "solution", "doc_id": "Let the Buyer be Aware#3_0" }, { "id_sp": "69", "label": "solution", "doc_id": "Let the Buyer be Aware#3_0" }, { "id_sp": "70", "label": "solution", "doc_id": "Let the Buyer be Aware#3_0" } ], "utterance": "It is a notice that must be on the vehicle because of a court finding or settlement under the state 's Lemon Law " }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "179", "label": "precondition", "doc_id": "Let the Buyer be Aware#3_0" } ], "utterance": "and what do I need to disclose when transferring the title to a new owner" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "180", "label": "solution", "doc_id": "Let the Buyer be Aware#3_0" }, { "id_sp": "181", "label": "solution", "doc_id": "Let the Buyer be Aware#3_0" }, { "id_sp": "182", "label": "solution", "doc_id": "Let the Buyer be Aware#3_0" } ], "utterance": "You will need to fill the odometer and damage disclosure statements and sign your name. then enter all the seller's information on the sales tax form Statement of Transaction" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "can you give me details of The \"Consumer's Bill Of Rights\"\n" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Pursuant to the Repair Shops Act, you have rights" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "do you want to know the rights?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "yes" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": " the repair shop must give you a written estimate of the parts and labor necessary for each specific repair . The shop may charge a reasonable fee for developing a written estimate , but the labor charge for an estimate may not exceed the shop 's usual hourly labor charge . The estimate must list each part and its cost , and show what parts , if any , are either used or not of original quality ." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "I'm also interested in learning more about the complaint against DMV. What if it's a lemon law complaint, though?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "file a Lemon Law Complaint .Once your complaint has been filed a Consumer Services Representative CSR from DMV will be assigned to handle your complaint" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "I'd like to ask you on what should I need to do in case the shop creates a written work order for my vehicle?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "it must give you a copy " }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "76", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "What Happens my Your Complaint?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "77", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "78", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "79", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "A DMV customer service representative will try to resolve the problem by discussing it with you and the shop . About half the complaints received by DMV are resolved through mediation . If the repair problem is n't resolved, your complaint will often be referred to a DMV regional office for investigation " }, { "turn_id": 12, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": " If a hearing determines there were violations?" }, { "turn_id": 13, "role": "user", "da": "response_negative", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "it's not my case" }, { "turn_id": 14, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "90", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "you receive a court settlement or one is pending?" }, { "turn_id": 15, "role": "user", "da": "response_positive", "references": [ { "id_sp": "90", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "yes" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "91", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "restitution through DMV is not available ." }, { "turn_id": 17, "role": "user", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "When repairs are completed?" }, { "turn_id": 18, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "39", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "the shop must give you a detailed invoice listing each repair done , each part replaced , the cost for each , and the cost of labor . The invoice must show which replacement parts , if any , are used , or not of original quality . It must show the odometer reading at the time you left the vehicle for repair and when the invoice was prepared" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "I had some bad work done on my car and now what do I do to fix this?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "54", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "55", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "You should attempt to resolve the issue with the management of the business. Don't forget to keep a written record of all contacts with management in addition to details about the repair. " }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Would you like to know how to file a complaint online?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "no, not yet I will try to fix the problem with the shop first" }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "what happens if I end up filing a complaint and they are responsible?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "83", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "84", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "85", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "DMV will take action against the shop. This may include suspending or revoking the shop's registration and/or imposing fines. If you suffer a financial loss due to overcharging or unnecessary or poor quality repairs, the administrative law judge presiding at the hearing may offer the shop the option of paying restitution. " }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "232", "label": "solution", "doc_id": "Information and Instructions About Your Certificate of Title#3_0" }, { "id_sp": "233", "label": "solution", "doc_id": "Information and Instructions About Your Certificate of Title#3_0" } ], "utterance": "I'd like to know on what are the things I need to do if I want to complain the shop?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "232", "label": "solution", "doc_id": "Information and Instructions About Your Certificate of Title#3_0" }, { "id_sp": "233", "label": "solution", "doc_id": "Information and Instructions About Your Certificate of Title#3_0" } ], "utterance": "*makes no sense*" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "170", "label": "precondition", "doc_id": "Information and Instructions About Your Certificate of Title#3_0" } ], "utterance": "Alright. What if I'm the seller of a vehicle?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "172", "label": "solution", "doc_id": "Information and Instructions About Your Certificate of Title#3_0" } ], "utterance": "In that case the vehicle will immediately belong to the new owner, as soon as you sign." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "171", "label": "precondition", "doc_id": "Information and Instructions About Your Certificate of Title#3_0" } ], "utterance": "You are talking about the line for \"Seller's Signature\", right?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "172", "label": "solution", "doc_id": "Information and Instructions About Your Certificate of Title#3_0" } ], "utterance": "That is correct." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "224", "label": "precondition", "doc_id": "Information and Instructions About Your Certificate of Title#3_0" } ], "utterance": "What would I have to do if I was the new owner?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "225", "label": "solution", "doc_id": "Information and Instructions About Your Certificate of Title#3_0" }, { "id_sp": "226", "label": "solution", "doc_id": "Information and Instructions About Your Certificate of Title#3_0" } ], "utterance": "You will need proof of the purchase price for sales tax purposes -- have the seller fill out the appropriate NYS vehicle sales tax form, most often the \"Affidavit of Sale/Statement of Transaction\" (DTF-802) available at any motor vehicle office, by request from a DMV Call Center or from the DMV Internet Office." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "xdfsgrg" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "54", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "55", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Alright, first you need to try to resolve the issue with the management of the business and keep a written record of all contacts with management in addition to details." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Are interested to do this process electronically?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Sound interesting, but no, thanks." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "It's possible to get an inspection related to a check after the repair?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Know Your Rights in Auto Repair#3_0" } ], "utterance": "Yes, it's possible. To make sure everything is correct." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "Traffic Violations Bureau#3_0" } ], "utterance": "I'd also like to learn more about Plead Guilty. What should I do if I enter a guilty plea?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Traffic Violations Bureau#3_0" }, { "id_sp": "39", "label": "solution", "doc_id": "Traffic Violations Bureau#3_0" }, { "id_sp": "41", "label": "solution", "doc_id": "Traffic Violations Bureau#3_0" } ], "utterance": "fill in requested information, sign it, either mail it with your payment or bring your payment to any TVB office" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "Traffic Violations Bureau#3_0" } ], "utterance": "what about suspensions?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Traffic Violations Bureau#3_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Traffic Violations Bureau#3_0" } ], "utterance": "as the number of suspensions you have increases. a driver is suspended for a ticket not answered and fine not paid" }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "77", "label": "precondition", "doc_id": "Traffic Violations Bureau#3_0" } ], "utterance": "when can i leave my hearing?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "78", "label": "solution", "doc_id": "Traffic Violations Bureau#3_0" }, { "id_sp": "79", "label": "solution", "doc_id": "Traffic Violations Bureau#3_0" } ], "utterance": "the ALJ will decide whether or not you are guilty" }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "Traffic Violations Bureau#3_0" } ], "utterance": "what if i plead not guilty?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Traffic Violations Bureau#3_0" }, { "id_sp": "10", "label": "solution", "doc_id": "Traffic Violations Bureau#3_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Traffic Violations Bureau#3_0" } ], "utterance": "your case wull be heard by a dmv administrative law judge" }, { "turn_id": 16, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Traffic Violations Bureau#3_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Traffic Violations Bureau#3_0" } ], "utterance": "can i bring witnesses?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Traffic Violations Bureau#3_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Traffic Violations Bureau#3_0" } ], "utterance": "yes. you may present witnesses" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "What does a standard complaint process entail?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Has a complaint been filed against you?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "No." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Has the complaint been resolved with the CSR?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Not even." }, { "turn_id": 6, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "I would like to take this in front of a judge, can you run me through what will happen?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "36", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Yes if it goes to court you are entitled to hire an attorney and to bring that attorney to the hearing. The DMV will be the petitioner and the complainant may be a witness for the case." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "And would you like to know for after the hearing? " }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "No that's okay, I've already read about that." }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "40", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "There is a difference between civil and criminal outcomes, does that apply to you?" }, { "turn_id": 12, "role": "user", "da": "response_positive", "references": [ { "id_sp": "40", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Yes could I lose my truck?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "42", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "43", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "You must pay all fines and penalties in order to maintain your operating privilege. You will receive a letter from the DMV shortly after the hearing." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "a somewhat related issue, I need to file a complaint against the DMV regulated auto company, by what means could I do it?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Submit a vehicle safety complaint report." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Hello I need information about AFI's investigation process" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "25", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "AFI will carry out a formal investigation. The result may not be an action, a warning letter, an investigation notice placed in your file, or a formal administrative hearing before an ALJ administrative law judge." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Do you want to know what Vehicle Safety does when it begins the hearing process?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "no i don't know what it does" }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Do you want to know what happens if you accept the exemption?" }, { "turn_id": 6, "role": "user", "da": "response_negative", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "do not" }, { "turn_id": 7, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "want to know what to do if the offer is rejected?" }, { "turn_id": 8, "role": "user", "da": "response_negative", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "do not" }, { "turn_id": 9, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "And how can I get an opportunity for a hearing exemption?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "When Vehicle Safety begins the hearing process, you may be offered the opportunity through a \"hearing waiver\" to admit the charges and pay a specific monetary fine and / or accept a suspension." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "39", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "That's helpful to hear. How can I learn more about the DMV's information and hearing process?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "39", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "For additional information on the investigation and hearing process, please see our What to Expect if You File a Complaint Against a DMV Regulated Business." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "If I have a Complaint filed against my business" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "The New York State Department of Motor Vehicles DMV regulates all repair shops , inspection stations , dealers , vehicle dismantlers and other related businesses in New York" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "you want to know how to legally operate as such a business" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "not" }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "but what would be the requirements?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": " you must register with the DMV . Once your application is approveds you will receive a certificate from the DMV" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "Open an inspection station#1_0" } ], "utterance": "ok I already have them, however before sending my request, what if I don't have an authority certificate?" }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "29", "label": "precondition", "doc_id": "Open an inspection station#1_0" } ], "utterance": "Wait. I understand that you don't have a Certificate of Authority?" }, { "turn_id": 10, "role": "user", "da": "response_positive", "references": [ { "id_sp": "29", "label": "precondition", "doc_id": "Open an inspection station#1_0" } ], "utterance": "Yes, i do not have that yet. Is there a problem?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "30", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "In fact, there is. If you are lacking that document, then please do not submit your application to us yet." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "Oh, o.k, didn't know that was such a deal. I'll have to get it then. Anyway, do you have any other channel for information?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "Yes, of course. You can make use of our toll free number at 1-518-474-4653 to reach the Office of Vehicle Safety and Clean Air." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Hi there. I have a issue with a complaint filed against me." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "You must know the new york state department of motor vehicles DMV regulates all the vehicle related businesses in new york." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Are you operating any business related to this area?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "No, I don't have anything related to that." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "But what would I need if I want to do business on that area?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "You need to register with the DMV and once your application is approved yo will get the certification from the DMV." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "63", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "64", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "I'd also like to know more about on-site investigations." }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "63", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "64", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "When the automotive facilities inspector AFI arrives to inspect your facility , they will be checking that you have the following items permanently mounted signs visible from the street the AFI will deny your application if the signs are not clearly visible proof of identification for everyone named on the application driver license or other government issued photo ID. When the automotive facilities inspector arrives on the scene for an on-site investigation, what will happen?" }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "What is required to become a licensed Inspection Station in the state of New York?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "If you want to become a licensed Inspection Station by the DMV in New York state then you should consult the DMV Commissioner's Motor Vehicle Inspection Regulations." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "97", "label": "precondition", "doc_id": "Open an inspection station#1_0" } ], "utterance": "What topic should I look for?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "98", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "You should look for the topic under Inspection." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "Is the DMV Commissioner's Motor Vehicle Inspection Regulations able to be downloaded?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "Yes, you can download them and read Facility Requirements Inspection Stations." }, { "turn_id": 16, "role": "user", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Open an inspection station#1_0" } ], "utterance": "What happens if I do not have proof of Workers Compensation Insurance at this time?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "Since you don't have your proof of Workers Compensation Insurance, then it is in your best interest not to submit an application with DMV yet." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Someone filed a complaint against my business and I need help understanding the complaint process." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Was the complaint filed against you?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "No, against my business." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Has the complaint yet to be resolved by the CSR?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Yeah, it hasn't been resolved yet." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "22", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Since the CSR was not able to resolve your complaint, your case will now be sent to an Automotive Facilities Inspector for a formal investigation." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Diesel inspections emission testing#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Diesel inspections emission testing#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Diesel inspections emission testing#3_0" } ], "utterance": "How frequently must a vehicle with an MGW of more than 8500 pounds be inspected?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Diesel inspections emission testing#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Diesel inspections emission testing#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Diesel inspections emission testing#3_0" } ], "utterance": "Vehicles with a MGW over 8500 pounds must get an annual diesel emission inspection." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Diesel inspections emission testing#3_0" } ], "utterance": "and if the vehicle is newer than model year 1997 and with a GVWR less than 8501 pounds?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Diesel inspections emission testing#3_0" } ], "utterance": "if the vehicle is also a non-exempt diesel-powered vehicle registered in NY state then it must get an annual OBDII emissions inspection and are exempt from the diesel emissions inspection." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Diesel inspections emission testing#3_0" } ], "utterance": "What would be the case if the diesel-powered vehicle is registered in NY State and is older than model year 1996 with a GVWR less than 8501 pounds?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Diesel inspections emission testing#3_0" } ], "utterance": "in that case, the vehicle is exempt from the OBDII emissions inspection , the low - enhanced emissions inspection , or the diesel emissions inspection." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "34", "label": "solution", "doc_id": "Diesel inspections emission testing#3_0" }, { "id_sp": "35", "label": "solution", "doc_id": "Diesel inspections emission testing#3_0" } ], "utterance": "what is needed to become a diesel emissions inspection station?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "34", "label": "solution", "doc_id": "Diesel inspections emission testing#3_0" }, { "id_sp": "35", "label": "solution", "doc_id": "Diesel inspections emission testing#3_0" } ], "utterance": "the station have to buy a DMV-approved smokemeter. The station can only perform the inspections if it is licensed to conduct a safety inspection for diesel-powered vehicles." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "need to know more about this complaint that I got" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Has a complaint been filed against you?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "yes, that is why I need more info" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "A Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint. They will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "what happens if I reject whatever they offer and I want to fight?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "If the offer is rejected, a hearing will be held." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "Are you aware of the significance of learning how to become an authorized inspection station?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "o become a licensed Inspection Station by the Department of Motor Vehicles DMV in New York States\nconsult the DMV Commissioner s Motor Vehicle Inspection Regulations pdf CR-79\ndownload and read Facility Requirements Inspection Stations pdf VS-143" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "66", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "67", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "68", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "What else do I need to know?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "66", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "67", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "68", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": " In addition to the items listed above , the AFI will be examine your location for these characteristicss a mailbox at the business address dedicated to your business only mailboxes shared with other businesses or entities are not acceptable" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "91", "label": "precondition", "doc_id": "Open an inspection station#1_0" } ], "utterance": "and how is the process by mail" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "92", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "Send your completed application , a copy of your Sales Tax Certificate of Authority and all fees to" }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "98", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "which is the topic" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "98", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "Inspection " }, { "turn_id": 15, "role": "user", "da": "query_solution", "references": [ { "id_sp": "82", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "83", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "can you give me details of Computerized Vehicle Inspection System \n" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "82", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "83", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": " Only stations that inspect group 1a vehicles are required to have a CVIS. Opus Inspection is the current vendor providing the equipment to New York State inspection stations ." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Hey, good evening. Can you talk me about the process behind a complaint against a inspection station?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Has a complaint been filed against you?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "No, thankfully no." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Are you asking about this because you have a unresolved complaint then?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "No, i'm not asking for that neither." }, { "turn_id": 6, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "40", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "You know, it doesn't matter. Look, please clarify me something. Lets say there's a process and i get some penalties from the judge. What should i do there then?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "42", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "43", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Most important thing there is that your actions have to be aimed to not lose your operating privileges. So, best advice is to pay any fines and penalties imposed by a judge. In any case, you get a notification letter from DMV shortly after the process." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Alright. I'd also like to know How do I place a complaint against a DMV regulated automotive business? can I email them?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": " Attach and then email the completed report as well as any supporting documents to " }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "22", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "I also need more info about Complaint process. And does the same thing happen when there is an unresolved complaint?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "22", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Not quite. In that scenario, your case would be sent to an Automotive Facilities Inspector for a formal investigation. When that happens, is advisable to cooperate fully with DMV's inquiries." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "I guess there could be a chance to just pay up and be free of furhter process, isn't?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Well, yes. You can get the chance to admit your charges and then pay a specified monetary amount. If the waiver is accepted, then no hearing is required." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Hi. I would like to get some orientation on a complaint." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Is this complaint against you?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Yes, is against me." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Alright. If the complaint is against you, then a consumer services representative from the dmv will contact you so this complaint find a resolution." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "But they will contact me about the specific problem I got, right?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "That's right. They are advised to contact the dmv consumer and facilities services complaint unit." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "Can I apply to DMV if I don't have proof of workers' compensation insurance?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "Don't do it! it is a required document for registration so i suggest you to get it first before applying." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "66", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "67", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "68", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "In addition to the listed items on the website, what will the AFI do? I'm kind of lost in that section." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "66", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "67", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "68", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "the AFI will be examine your location for these characteristics:\nA mailbox at the business address dedicated to your business only ." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "What is necessary to become a licensed inspection station? Where can i find information regarding this" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Open an inspection station#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Open an inspection station#1_0" } ], "utterance": "You can find that information in the DMV Commissioner s Motor Vehicle Inspection Regulations pdf. There all your questions should be answered. In case you don't understand something, you can always write again here." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Tell about the investigation process" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "25", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "The AFI will conduct a formal investigation. The result may not be any action, an investigation notification warning letter placed in your file, or a formal administrative hearing before an administrative law judge (ALJ)." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Did the vehicle safety start the hearing process?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "No, not yet" }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Was the waiver accepted?" }, { "turn_id": 6, "role": "user", "da": "response_positive", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Yes, it was" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "In that case, no hearing is required" }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "I'm hoping to find out as well. How do I file a complaint against a DMV-licensed auto shop? Is it okay if I send everything I have?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Send the complaint report and any supporting documents" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "I understand, I have a question about the hearing process, what happens if I am revoked in this?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "Then you need to surrender all supplies and cease to operate" }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "What if the offer is rejected?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "A hearing must be held" }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "40", "label": "precondition", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "And what happens if the ALJ only imposes civil penalties?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "42", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" }, { "id_sp": "43", "label": "solution", "doc_id": "About complaints and charges for inspection stations and certified inspectors#3_0" } ], "utterance": "To avoid losing your operating privilege, you must pay all fines and penalties. You will receive a letter from the DMV after the hearing." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "how is the claim process for concession companies and carriers" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "complaint has been filed against you?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint . The CSR will explain the nature of the complaint and will also inform you of your rights , responsibilities , and your liability" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "34", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "About the proof of business name, can I send any other paper if I do not have this proof of business name? Without this I could send the application to the DMV?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "34", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "Don't Submit a DMV Application Yet!\n Corporations and LLC: You must send a copy of your State Department filing receipt. Instructions for filing can be found on the New York State Department website" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "How do I register as a licensed retail distributor?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "To Register as a New York State Department of Motor Vehicle Licensed Retail Dealer\n consult the Regulations of the DMV Commissioner for dealers and transporters of motor vehicles pdf CR-78\n download and read Installation Requirements - Distributors / Carriers pdf" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "27", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "28", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "What if I don't have my Certificate of Authority?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "27", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "28", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "Don't submit an application with the DMV yet!\n    The authority certificate and sales tax identification number are issued by the New York State Department of Taxation and Finance DTF. You can apply by visiting the NY State DTF website. Be sure to record your sales tax ID on the original Installation Request." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "Where can i get more information?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "You can also call the Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the forms, or call 1 - 518 - 474 - 0919 for more information." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "how is the hearing process" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "36", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "You are entitled to hire an attorney and to bring that attorney to the hearing. The DMV is the petitioner is this case and the complainant may be a witness for the case" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "you already have your hearing result" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "yes" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "39", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "the ALJ may sustain some , all , or none of the charges . There may be no action , a warning , the imposition of a suspension , revocation , and/or civil penalties " }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Okay, that's it. I'd also like to learn more about the DMV-regulated automobile industry. What happens if I don't get a satisfactory resolution?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Y can file a complaint by submitting a Vehicle Safety Complaint Report PDF VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit .To submit electronically, download the complaint report available at the link above to your personal device Attach and then email the completed report as well as any supporting documents." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "47", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "I have a fine in my business, if I cancel it and meet the suspension period, can I operate again?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "48", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "you will be back in business after complete compliance " }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "52", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "if I appeal?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "53", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": " you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF AA-33A , which must be accompanied by the appropriate filing fee " }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "If a complaint has been filed against me" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": " a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint . The CSR will explain the nature of the complaint and will also inform you of your rights , responsibilities , and your liability" }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "40", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "Si el ALJ solo impone sanciones civiles?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "42", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "43", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": " in order to prevent the loss of your operating privilege , you must pay all fines and penalties . You will receive a letter from the DMV shortly after the hearing " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "Hello I need information about the Claim Process" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "Has a complaint been filed against you?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "do not" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "and your complaint is not resolved with the CSR?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "Yes" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "22", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "If the complaint is not resolved with the CSR, the case will be sent to an AFI Automotive Facilities Inspector for a formal investigation." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "Do you know what a surety bond is, and how do we know if the bond will be more or less than the stated amount?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "23", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "something else I want to ask is if a temporary registration is about to expire can we still sell and get another temporary registration for now and get the title later?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "23", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "If you can't get the title certificate you can not get another temporary registration, and according to the DMV Commissioner's Regulations, you cannot sell a vehicle if you do not have proof of ownership." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "as is sale?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "can we get a title and registration on a salvage we fixed?" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "I need help with complaints" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "Has a complaint been filed against you?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "no, we haven't gotten one but I am helping someone with an active complaint" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "Has the complaint not been resolved with the CSR?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "yes it is still being resolved" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "22", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "The case will be sent to an Automotive Facilities Inspector for a formal investigation. Costly penalties, fines, and the loss of valuable customers can be avoided by responding to all DMV inquiries in a timely manner." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "Now I have a completely unrelated concern about bond amounts. How do we know how much the bond would cost more or less?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "23", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "something else I want to ask is if a temporary registration is about to expire can we still sell and get another temporary registration for now and get the title later?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "23", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "If you can't get the title certificate you can not get another temporary registration, and according to the DMV Commissioner's Regulations, you cannot sell a vehicle if you do not have proof of ownership." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "as is sale?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "can we get a title and registration on a salvage we fixed?" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "I need to know more about dealing with complaints" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "Has a complaint been filed against you?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "Okay, a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability. " }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "another query concerning (MV-50). When we fill out form mv50 for a wholesale transaction, what do we put down for the sale price?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "The selling price is not required on form MV-50 when a vehicle is sold wholesale." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "how do we know what the bond amount will be more or less?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "23", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "something else I want to ask is if a temporary registration is about to expire can we still sell and get another temporary registration for now and get the title later?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "23", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "If you can't get the title certificate you can not get another temporary registration, and according to the DMV Commissioner's Regulations, you cannot sell a vehicle if you do not have proof of ownership." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "as is sale?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "can we get a title and registration on a salvage we fixed?" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "I need a quick lesson on complaints and all of that" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "Has a complaint been filed against your business?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "Okay, well a Consumer Services Rep from the DMV will contact you in an attempt to resolve this complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability. " }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "what if we think there was no wrongdoing from our part and we say no to resolving this in favor of the person who complained?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "If any offer is rejected then a hearing must be held" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "who gets involved if we don't come to an agreement when the DMV consumer rep tries to resolve this?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "22", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "If it is not resolved the case will be sent to an Automotive Facilities Inspector for a formal investigation." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "34", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "What must Corporations and Limited Liability Companies (LLCs) do?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Open a dealership#3_0" }, { "id_sp": "34", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "If you re a Corporation or LLC you must submit a copy of your Filing Receipt from Department of State and instructions can be found on NY State website." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "What if I do not have Proof of Workers Compensation Insurance?" }, { "turn_id": 12, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "39", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Then you don't have Proof of Workers Compensation Insurance?" }, { "turn_id": 13, "role": "user", "da": "response_positive", "references": [ { "id_sp": "39", "label": "precondition", "doc_id": "Open a dealership#3_0" } ], "utterance": "Yes, I do not have proof of Workers Compnesation Insurance." }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "40", "label": "solution", "doc_id": "Open a dealership#3_0" } ], "utterance": "Then you must not submit an application to the DMV yet." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "Hello there. How are you doing? I came here because there was a complaint filed against me and I don't know what to do about it." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "Then you're in the right place. First of all, you should know that the New York State Department of Motor Vehicles (DMV) regulates all repair shops, inspection stations, dealers, vehicle dismantlers and other related businesses in NY State." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "Yes. And if I want to run a business legally?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "About complaints and charges for dealer and transporter businesses#3_0" } ], "utterance": "Then you must register with the DMV. Once your application is approved you will receive a certificate from the DMV. " }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "Another question is what should we put on the form mv50 for the selling price on a wholesale transaction?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "The selling price is not required on form MV-50 when a vehicle is sold wholesale." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "how do we know what the bond amount will be more or less?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "The bond amount depends on the number of vehicles the dealer sold in the previous calendar year, or if the dealer is licensed as a franchised new dealer. We have a chart you can look at" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "23", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "something else I want to ask is if a temporary registration is about to expire can we still sell and get another temporary registration for now and get the title later?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "23", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "If you can't get the title certificate you can not get another temporary registration, and according to the DMV Commissioner's Regulations, you cannot sell a vehicle if you do not have proof of ownership." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "as is sale?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "General information for dealers and transporters#3_0" } ], "utterance": "can we get a title and registration on a salvage we fixed?" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Tlak me about the Graduated License Law and Restrictions for Drivers under 18, please." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "In addition to the learner permit restrictions that apply to everyone, the Graduate License Law imposes restrictions on drivers under the age of 18 who have a Junior Learner's Permit or a Junior Class DJ, MJ, or DJMJ driver's license. The restrictions depend on other factors." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Have you met the restrictions?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Yes, I've met." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Perfect! Your junior learner permit or junior driver will not be suspended or revoked, which is what could happen if you do not comply with the restrictions." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "How far am I allowed to drive?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Your driving privileges will vary depending on the geographic region in which you will be driving. You can drive to upstate New York, which is defined as any county north of the New York border." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "29", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "What if I'm 16 years old and I have a learner permit?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "29", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "If you are 16, you must obey any restrictions imposed by the state that issued your permit." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Where else can I drive?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "New York City which is defined by the five Boroughs" }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "34", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Can I drive outside of New York State?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "34", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "You can do it, but first you must make sure your learner permit or driver license is valid to drive outside your home state." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "I'm 17, can I get a class D or M license?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Yes, you are eligible for a senior driver license Class D or M if you have a junior driver license or limited junior driver license and have completed a state - approved high school or college driver education course" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "can you give me details of The Graduated License Law and Restrictions for Drivers under 18\n" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": " In addition to the learner permit restrictions that apply to everyone , the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ , MJ or DJMJ . The restrictions depend on0" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "desea conocer si Si no cumple con las restricciones?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "yes" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "your junior learner permit or junior driver license could be suspended or revoked for 60 days" }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "hasta donde puedo llegar conduciendo?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Your driving privileges will vary depending on which of the following three geographic regions you will be driving ins\nUpstate New York which is defined as any county north of the NYC border" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Can I drive in New York State with a learner permit, junior learner or junior driver license from another state?" }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": " you are under age 16?" }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "not" }, { "turn_id": 11, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "22", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "23", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Can I drive outside of New York State with a junior driver's license?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "22", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "23", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": " You may drive outside New York State with your NY State junior learner permit or junior driver license if it is allowed by the laws of the other state" }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "43", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "44", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "If I don't change my junior license to a senior license" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "43", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "44", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "you are subject to the restrictions for junior drivers until you are age 18 , even if you carry the completion certificate with you .\n You can also give your certificate with your junior permit to the license examiner at your road test " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "I'm under 18 and would like to get a learner's permit and would like to know about any restrictions that might entail." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "For those under 18 years of age, the Graduated License Law places restrictions on drivers who have a junior learner permit or junior driver license Class DJ , MJ or DJMJ." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Would you like to know the penalties for non-compliance?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Yes please." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Non-compliance would mean that your junior learner permit or junior driver license could be suspended or revoked for 60 days." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Can I get a different class license if I am under 18?" }, { "turn_id": 7, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "36", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Are you 17 years of age?" }, { "turn_id": 8, "role": "user", "da": "response_negative", "references": [ { "id_sp": "36", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "No I am 16." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Once you become 17 you will be eligible to change your junior license to a senior license. Would you like to know the details?" }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "No I'll find out later." }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "41", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Are you sure, it is important?" }, { "turn_id": 12, "role": "user", "da": "response_positive", "references": [ { "id_sp": "41", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Okay then, shoot." }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "43", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "44", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "If you do not change your junior license to a senior license, you are subject to the restrictions for junior drivers until you are age 18, even if you carry the completion certificate with you." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Hello, hope you're in good health. I came here to ask about the graduated license law and restrictions for drivers under 18. What can you tell me about it?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "In addition to the learner permit restrictions that apply to everyone, the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ or DJMJ." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Do you NOT comply with these restrictions?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "No, I do comply. I would never willingly violate the law." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "40", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "What do I have to do to change my junior license to a senior license?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "40", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Simply bring your junior license and the Student Certificate of Completion (MV-285) that you received from your instructor to any DMV office. You must return your certificate and junior license to receive the senior license." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "52", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "53", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "54", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "Oh, I see. And can you tell me more about the new CDL restrictions?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "52", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "53", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "54", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "New CDL restrictions are defined by the Federal Motor Carrier Safety Administration FMCSA are available on our website and may affect CLP holders when taking a Skills Test in a vehicle without full airbrakes and/or a manual transmission." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "71", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Got it. Anything else I should know?" }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Are you wondering if you get a temporary CDL after you pass your road test?" }, { "turn_id": 12, "role": "user", "da": "response_positive", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Yes, will I?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "73", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "74", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "75", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "No. Effective May 23, 2014, the New York State DMV will no longer issue a 10-day temporary license document upon successful completion of a Commercial Driver License skills test, in order to comply with the Federal self-certification and medical certification requirements for commercial drivers." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "86", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "87", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "88", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "Do I need to pass the HazMat test for my NY CDL?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "86", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "87", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "88", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "Yes, you must pass the hazardous materials knowledge test when you apply for your New York State CDL. You must also provide fingerprints for federal and New York State background checks for criminal violations." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "I need some graduated license law info for a driver younger than 18 with a learners permit" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "In addition to the learner permit restrictions that apply to everyone, the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license (Class DJ, MJ or DJMJ). " }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Did you need information on what happens if you don't comply with theses restrictions?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "yes" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Your junior learner permit or junior driver license could be suspended or revoked for 60 days if you don't comply with the restrictions." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Can I use my Pennsylvania learner permit to drive in New York?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "29", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Yes, but you must obey any restrictions imposed by the state that issued your permit and any New York State rules in place." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "what are some of the restrictions in NY?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "The restrictions depend on whether you have a junior learner permit or a junior driver license, and where and when you will be driving in New York State" }, { "turn_id": 10, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Would you like more information on the regions that will affect your driving restrictions?" }, { "turn_id": 11, "role": "user", "da": "response_positive", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "yes, I'm in Buffalo is that part of anything?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Your driving privileges will depend on what was set for Upstate New York which is defined as any county north of the NYC border" }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "how do I change my jr license to a senior license?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "40", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "bring your junior license and the Student Certificate of Completion that you received from your instructor to any DMV office" }, { "turn_id": 15, "role": "user", "da": "query_condition", "references": [ { "id_sp": "41", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "what if I never change my junior license to a senior license?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "43", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "44", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "you are subject to the restrictions for junior drivers until you are age 18 , even if you carry the completion certificate with you" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "under 18 restrictions" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "The Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license. These restrictions will depend on various factors." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "what if I don't do the restrictions?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Your junior learner permit or junior driver license could be suspended or revoked for 60 days." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "can I get a motorcycle license if I'm not 18 yet?" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "36", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Are you 17?" }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "36", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "yes I am" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "You would be eligible for a senior driver license, Class D or M, if you have a junior driver license or limited junior driver license and have completed a state-approved high school or college driver education course. " }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "By the way, this is for form request. Is the MV-15 type useful if I'm looking for a title record abstract?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "That's correct. Is a standard form that can be used for both of the procedures." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "And can be even be used to know about other person record information?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "In fact, you can. But, along you request using the MV-15 Form, you must certify that you have a permissible use under the Driver's Privacy Protection Act to see the personal information of another driver or perons on DMV records." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "I'm here because of the graduated license law" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Okay, in addition to the learner permit restrictions that apply to everyone, the Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license. " }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Are you here because you failed to comply with these restrictions?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "no I'm good...I think" }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "what is my geographic driving region if I'm in Buffalo?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "You are in Upstate New York which is defined as any county north of the NYC border." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "I'd like to know on what will happen to my driver license if ever I have a driving violation and still under the age of 21?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "If you are under the age of 21 when you commit an out-of-state alcohol or drug related driving violation and are convicted of the violation, your New York State driver's license will be revoked for at least one year" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "15", "label": "precondition", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "What if you have a previous alcohol or drug related driving conviction?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "Your license will be revoked for at least one year or until the age of 21, whichever is longer." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "And what happens to the license when there are convictions for criminal negligence, murder or assault?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "The New York State DMV records out-of-state convictions of any New York driver for criminal negligence, manslaughter, or battery, resulting from the operation of a motor vehicle and resulting in death. As a result of any of these convictions, your New York State driver's license will be revoked." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Can you help me learning about the graduated license law and restrictions for drivers under 18?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "The Graduated License Law places restrictions on drivers under 18 years of age who have a junior learner permit or junior driver license Class DJ, MJ, or DJMJ." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Have you complied with the restricitions?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Yes, I have complied with the restrictions." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "If you don't, your junior learner permit or junior driver license could be suspended or revoked for 60 days." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Does it depend where I am driving for privileges?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Yes, your driving privileges vary depending which geographic region you will be driving." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "What if I am under 18?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "The regional junior learner permit and junior driver license restrictions are explained on this page." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Am I able to driver in NY State with a learner permit, junior learner or junior driver license from another state if under 16?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "Even if you hold a permit or license issued by another state, as long as you are under 16 you cannot drive in NY State." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "What if I am age 16 or older and hold the learner permit, junior permit, or junior driver license from another state beside NY?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" }, { "id_sp": "29", "label": "solution", "doc_id": "The Graduated License Law and Restrictions for Drivers under 18#1_0" } ], "utterance": "You would be able to drive but need to obey any restrictions imposed by the state that issued your permit or driver license." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "hello how I get a military skills test exemption" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Do you have military experience driving commercial motor vehicles?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "In that case you can request an exemption from the NYS CDL skills test when you apply for a CDL." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "What requirements do I need to meet?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Currently you must have a valid New York State Driver's License or have a valid exit from the State Driver's License to be exchanged for a New York State Driver's License\n  meet all other requirements to qualify for a New York State commercial driver's license; See Get a Commercial Driver's License" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "What requirements do I need to meet to qualify for this exemption?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "As I told you earlier, you must currently have a valid New York State driver's license or have a valid state driver's license exit to be exchanged for a New York State driver's license that\n   meet all other requirements to qualify for a New York State commercial driver's license; See Obtain a Commercial Driver's License" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "I have to take the exams again or I can just go and apply for the license. What steps should I take if I receive a Notice of License Breach and Downgrade?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "null" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Hello. I would like to know about how to get a military skills test waiver, please." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Do you have any experience driving military commercial motor vehicles?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Not for the army but I have experience on driving commercial vehicles." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Do you know the requirements you need to meet for this kind of waiver?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Not really, that's why I'm looking for information." }, { "turn_id": 6, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Great. What do I need to do this kind of waiver?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "We need you to provide the application date if you are in active service or your date of being discharged from the military." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "83", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Btw, are you familiar with the CDL? What do I need to get a commercial driver's license in New York State?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "84", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "Very easy, just request your CDL at a DMV office and deliver your CDL out of state." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "I see. Let me ask another question. Could you give me the address of the DMV office. Can you give me more information?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "If you need more information, you can see the driver license class descriptions MV-500c." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Do I need to have a license already to get the waiver?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "You must currently hold a valid New York State driver license or have a valid out of state driver license to be exchanged for a NYS driver license" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "I'm trying to get my NYS CDL and I want to know how to get a military skills test waiver." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Does your military experience including driving commercial vehicles?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Yes, it does." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Excellent. You can apply for this waiver at the same time you apply for your NYS CDL." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Are there any other requirements to obtain the waiver?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Yes, you must currently have a valid New York State driver license and meet all other requirements needed to qualify for a NYS CDL. If you have a valid out of state license, this can be exchanged for a NYS driver license." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "How do I apply and what do I need?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "You'll need to bring the completed waiver and other identification documents to your local DMV office to apply." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "I still need to find out about DMV. Will there be problems if I don't respond?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "Yes, there will be many issues. Your license will not be valid. You could be charged with a violation of the Vehicle and Traffic Law VTL if you operate a commercial motor vehicle." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "36", "label": "precondition", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "What if I am charged and convicted?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "Your commercial drivers license may be suspended." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "Why would I be charged?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "You could be charged if you operate a motor vehicle and are not medically certified or in the possession of the proper license to operate the vehicle." }, { "turn_id": 15, "role": "user", "da": "query_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "What are sections 509 in reference to?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "They are considered serious disqualifying offenses under federal and state law , when committed in a commercial motor vehicle." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "How would I go about getting a military skills test waiver?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Do you have military experience driving commercial motor vehicles?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "No, I do not have military experience driving commercial motor vehicles." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Do you know the requirements for the waiver?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Yes, I know the requirements." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Then you all ready know that you must currently hold a valid NY State driver license or have an out-of-state driver license to be exchanged for a NYS driver license." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "23", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "What happens after all requirements are met?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "23", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "We will then issue your CDL class, endorsements and restrictions will depend upon the type of CMV you operated in the military." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "43", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "44", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "About working for a \"private\" company that provides school bus service, do these services include excursions around the territory?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "43", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "44", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "School operation is defined as \" school to home / home to school \" operation and includes interstate operation for school operation only. This does not include field trips. Only applicants employed by a municipality can drive for out - of - state field trips" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "What driving type should I certify to if I have a valid DOT medical examiners certifcate?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "28", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "ou should certify to the type of driving in which you operate or expect to operate and your CDL will have the restrictions for that driving type" }, { "turn_id": 13, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Are you capable of obtaining a Medical Examiner s Certificate?" }, { "turn_id": 14, "role": "user", "da": "response_positive", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Yes" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "The NI driving type will allow for the broadest commercial operation capability with no license restrictions applied" }, { "turn_id": 16, "role": "user", "da": "query_condition", "references": [ { "id_sp": "52", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Is anything else required?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "53", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "You will need to have the appropriate restrictions added to your driver s license A3 and/or K" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "I have questions about getting a military skills test waiver." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Do you have military experience driving commercial vehicles?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "No, but my husband does." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Do you need to know what the requirements are to obtain a waiver?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Yes. That would be very helpful." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Okay. To qualify for the waiver, you must currently hold a valid NY state driver license or a valid out of state driver license that can be exchanged for a NY state driver license. " }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" } ], "utterance": "Perhaps a question not related now to the DMV's Consumer Services and Facilities Complaint Unit. I have a complaint about the NYS Lemon Law" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" } ], "utterance": "The CDL Permit Rule is a regulation amended for CDL standards by the The Federal Motor Carrier Safety Administration(FMCSA). " }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" } ], "utterance": "What is a CLP and how is it different from a CDL?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" } ], "utterance": "CLP or Commercial Learner Permit are permits, whereas CDL(Commercial Driver License) is the actual license." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "76", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" }, { "id_sp": "77", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" } ], "utterance": "Can a CLP be suspended or revoked like a CDL?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "76", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" }, { "id_sp": "77", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" } ], "utterance": "Yes. According to New York, they are required to apply federally mandated commercial suspensions and revocations. " }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "96", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" }, { "id_sp": "97", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" }, { "id_sp": "98", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" } ], "utterance": "Where can I find more information about the CDL Permit Rule?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "96", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" }, { "id_sp": "97", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" }, { "id_sp": "98", "label": "solution", "doc_id": "New CDL testing and commercial learner permit (CLP) standards#3_0" } ], "utterance": "Information on the CDL Permit Rule can be found in 49 CFR Parts 383, 384, and 385. Information is also posted on the Federal Register." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "I need to find out whether or not I qualify for a military skills test waiver." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "I can help with that. Do you have military experience driving commercial vehicles?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Yes, I do." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Great. You can apply for a waiver of the NY state CDL skills road test when you apply for your CDL." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "63", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "I have another concern about the CDL in New York State. What must I do in order to pass the exam? Is it okay if I say it again?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "63", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "You must answer 80 % or more of the questions correctly to pass the test. You can take the test as many times as necessary until you pass the test." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "39", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "How long do background checks usually take?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "39", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "It normally takes at least 30 days from the date you submit your fingerprints to complete the background check. However, the time period can be longer than 30 days." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "That's good to know. And how can I prepare myself for the HazMat test?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "You can study the hazardous materials section of the NYS Commercial Driver License Manual (CDL-10), or study the Hazardous Materials Manual (CDL-11)." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "34", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "Will do. I have one final question about fingerprinting though. Can I just come in for fingerprinting or how does it work?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "34", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "Fingerprinting is done by appointment only. You must contact Identogo to select a fingerprinting location and schedule an appointment. Visit https://uenroll.identogo.com or by calling 1-877-472-6915." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "I wanted to know more about getting a waiver on my CDL because of my military work" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Okay, so you have military experience driving commercial motor vehicles?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "yes I do" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "You can apply for a waiver of the NYS CDL skills road test when you apply for a CDL" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Do I need to have a license already to get the waiver?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "You must currently hold a valid New York State driver license or have a valid out of state driver license to be exchanged for a NYS driver license" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "and what are the NY cdl requirements?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "I can link you to a page where you can get more information on the requirements to get a CDL" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "36", "label": "precondition", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "If you are kind enough to give me that page to see the information of the requirements. What if I have been convicted of more than one felony?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "Your commercial driver license may be suspended." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "I need help with getting a military skills test waiver." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Do you have any military experience driving commercial vehicles?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Yes, I do." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Great. You can apply for the New York CDL skills road test waiver when you apply for your CDL." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "Now, for more detail on commercial driver's license suspension, what if the violations are under section 509?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "if your offenses are under section 509 if convicted your commercial driver license may be suspended" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "How do I obtain a copy of the medical examiners certificate?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "You must contact the federal motor carried safety administration to have the issue resolved" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "What if it has been more than 20 days before the effective date?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "Failure to respond to the notice within the time frame will result in automatic downgrade" }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "if the downgrade occurs and you are a learner permit holder you will need to retake any tests reauired more than 180 days from the date you apply for reinstatment" }, { "turn_id": 12, "role": "user", "da": "response_negative", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "What if I am not a learner permit holder" }, { "turn_id": 13, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "how do I contact the federal motor carrier administration examiner?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "you can send the document to dmv by mail NYS DMVMedical Certification UnitPO Box 2601Albany , [11] NY 12220 - 0601 or by fax 518 486 - 4421 / 518 486 - 3260 " }, { "turn_id": 16, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "What if I no linger want a learner permit?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "you can get a non commercial duplicate license online after the effective date on the downgrade notice" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "How would I get a military skills test waiver?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Do you have military experience driving commercial motor vehicles?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Yes, I have military experience driving commercial motor vehicles." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "then you can apply for a waiver of the NYS CDL skills road test at the time you apply for a CDL." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "Can you tell me if there is a possibility that could prevent me from receiving a HazMat endorsement?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "Yes, under federal law, the TSA of the Federal Transportation Safety Administration may disqualify you from being authorized to carry hazardous materials if" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "How do I get a hazardous materials endorsement (HazMat)?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "You must first have a CDL to apply for the HazMat endorsement. A driver with a New York State CDL license must have an \"H\" or \"X\" HazMat approval to operate commercial vehicles carrying hazardous materials. Read the CDL CDL-10 Handbook, the CDL-11 Hazardous Materials Handbook pdf and the Driver's License Class Descriptions pdf MV-500C for more information." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "57", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "How will I know if my application has been approved or not?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "57", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "We will send you an approval notice along with instructions to go to a DMV office to obtain a CDL backed by HazMat. Your new CDL will display the expiration date of your CDL and the expiration date of your HazMat endorsement. The endorsement is valid for five years." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "What do I need to do to start background checks?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "63", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "The rules require that the applicant be fingerprinted and that their U.S. citizenship or permanent legal presence in the United States be verified.\nYou must answer 80% or more of the questions correctly to pass the exam. You can take the exam as many times as necessary until you pass the exam" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Hello I need information about How to Verify a Title or Lien Status" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Have you already done it online?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "yes i have tried" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "ok You can check the status of vehicle titles and liens online. but Sorry, the service is not available for boat titles." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" } ], "utterance": "About refunds, in the event that the registrant dies, can I get a refund?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "62", "label": "solution", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" }, { "id_sp": "63", "label": "solution", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" }, { "id_sp": "64", "label": "solution", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" } ], "utterance": "Yes. The refund will be issued to the name of the state. You need to surrender the vehicle plates at DMV office and request a transfer receipt, not a refund receipt." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "74", "label": "precondition", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" } ], "utterance": "My registration sticker was attached to the windshield." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "75", "label": "solution", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" } ], "utterance": "In that case, you can not remove the sticker and can't apply for a refund." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" } ], "utterance": "How can I know if I'm eligible for a refund?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" } ], "utterance": "After confirming your eligibility, the DMV will issue a receipt that displays \"two year refund\"" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" } ], "utterance": "So there's nothing I can do if the sticker was attached to the windshield?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" } ], "utterance": "You can't apply for a full refund if you attached the sticker, you can't remove it." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" }, { "id_sp": "32", "label": "solution", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" } ], "utterance": "What is needed in order to apply for a full 2-year refund?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" }, { "id_sp": "32", "label": "solution", "doc_id": "Refunds and transfer credits for surrendered plates#3_0" } ], "utterance": "The full 2-year refund can only be applied if the registration was never used and it's been no more than 60 days since the date the registration was issued. A processing fee of 1$ is deducted from the refund amount." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Hello I need information about How to Verify a Title or Lien Status" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "do you want to do it online?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "You can check the status of vehicle titles and liens online. Sorry, the service is not available for boat titles." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "68", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Thanks. I want my son to apply for a title certificate, but I'm lost and I don't know how to apply for it. I did mine, ages ago so It's out of my memory. " }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "69", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "70", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "You have to use the Application for Title Only PDF MV-82TON, and follow the instructions carefully. " }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "75", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Would it be a problem if he moves later? He's already 18 and has plans on moving out. " }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "76", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "He'll have to change his address. " }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "What would he need to do update his address?Does he have to communicate with DMV or send them some items to their office? " }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "59", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "He'll have to go to a DMV office and provide a completed Application for Duplicate Title PDF MV-902s a proof of identity and $ 20.00 for the replacement fee. Pretty much the same for replacing a title certificate. \n" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Ok, one more question. Regarding my replacement title, I reckon I have some time today to go to a DMV office, I think it'll be faster than doing it by mail. Would I be issued my replacement immediately?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "67", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "No, you won't be issued the replacement title while you are there. All title certificates are printed in a secure facility in Albany and are mailed to the owners. For this reason I suggest you stick to doing the whole process by mail, since it's faster and you can do it from the comfort of your home. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Hello I need information about How to Verify a Title or Lien Status" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "do you want to do it online?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "You can check the status of vehicle titles and liens online. Sorry, the service is not available for boat titles." }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Has it been 90 days since you made the request?" }, { "turn_id": 6, "role": "user", "da": "response_negative", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "do not" }, { "turn_id": 7, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "34", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "and what information should I give?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "34", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Provide your contact information if you are a credit institution, include your lien code.\nProvide complete and accurate information for the vehicle or vessel in question." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "33", "label": "precondition", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "Another question about registering a vehicle while out of state? Is it okay if the registration address differs from the address where I want them delivered?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "34", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" }, { "id_sp": "35", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" }, { "id_sp": "36", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "You must include a separate note with your Vehicle Registration/Title Application and clearly print the alternate address. Do not write the alternate address on your application." }, { "turn_id": 12, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "Did you write the alternate address on your application?" }, { "turn_id": 13, "role": "user", "da": "response_positive", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "whoops, yes" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "DMV will print the alternate address on your application" }, { "turn_id": 15, "role": "user", "da": "query_condition", "references": [ { "id_sp": "86", "label": "precondition", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "Is there more I can look at on the topic?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "87", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "Yes, I can link you to more Registration information" }, { "turn_id": 17, "role": "user", "da": "query_condition", "references": [ { "id_sp": "50", "label": "precondition", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "what do you accept as proof of ownership for a 68 Mustang?" }, { "turn_id": 18, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "51", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" }, { "id_sp": "52", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" }, { "id_sp": "53", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "You will need a NY State Certificate of Title, the original or a certified copy not a photocopy. Or you must have acceptable proof of ownership from any other state, the original or a certified copy, not a photocopy" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Hello I need information about How to Verify a Title or Lien Status" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "want to know How to verify a title or lien status?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "You can check the status of vehicle titles and liens online. Sorry, the service is not available for boat titles." }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Has it been more than 90 days since you made the request?" }, { "turn_id": 6, "role": "user", "da": "response_negative", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "do not" }, { "turn_id": 7, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "42", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Where can i get more information?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "If you have questions or problems about any other matter, see how to contact us" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "56", "label": "precondition", "doc_id": "Register an ATV#1_0" } ], "utterance": "Is it okay if I ask another question? in relation to ATV Is it necessary for me to insure my ATV?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "57", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "58", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Register an ATV#1_0" } ], "utterance": "You do not need insurance to register your ATV. However, you must have insurance unless you only drive your ATV on private property." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "62", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "63", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "64", "label": "solution", "doc_id": "Register an ATV#1_0" } ], "utterance": "and under 15 years old can you drive?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "62", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "63", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "64", "label": "solution", "doc_id": "Register an ATV#1_0" } ], "utterance": "Children 10-15 years old can only drive an ATV with certain requirements" }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "86", "label": "precondition", "doc_id": "Register an ATV#1_0" } ], "utterance": "ok thanks, another question that this topic focuses on?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "87", "label": "solution", "doc_id": "Register an ATV#1_0" } ], "utterance": "this focuses on registration" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "How can I check a title or lien status?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Would you be checking this online?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "No, I would not be checking the title or lien status online." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Do you have a lien not listed?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "No, my lien is listed." }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Do you have a customer lien inquiry?" }, { "turn_id": 7, "role": "user", "da": "response_negative", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "No, I do not have a customer lien inquiry." }, { "turn_id": 8, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "56", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "What topic would I look at online?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "57", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "You would look under Topic called Registration." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "38", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "How do I send it online?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "38", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "You would have to click on the email address shown on the form to open an email, or open an email and paste the address into the To line and then attach the completed form to the email and send it." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "30", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "31", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "I did everything it said to do to find my lien but it is not listed." }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "30", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "31", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "You would need to immediately contact the DMV by completing and emailing a Customer Lien Inquiry MV-910 to the email shown on your form." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Is there an easy way to check a title or lien status?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "yes, do you want to do it online?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "No, not really into filing online." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Do you have a lien not listed?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "No, I do not have a lien not listed?" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Do you want to do a Customer Lien Inquiry?" }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Yes, I would like to do a Customer Lien Inquiry." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "34", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "You would need to provide your contact information if you are a lending institution and provide your lien code." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "48", "label": "precondition", "doc_id": "Vehicle modifications and registration class#3_0" } ], "utterance": "Vans have a distinct character. Is it absolutely important for the changes to last?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "49", "label": "solution", "doc_id": "Vehicle modifications and registration class#3_0" } ], "utterance": "of course These modifications must be permanent. If you use a van or light truck without the required modifications, then you must register it in the 'Commercial' registration class." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Vehicle modifications and registration class#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Vehicle modifications and registration class#3_0" } ], "utterance": "and what modifications are very necessary?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Vehicle modifications and registration class#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Vehicle modifications and registration class#3_0" } ], "utterance": "For all vehicle modifications, you must obtain a vehicle weight receipt. You can get vehicle weight slips on most vehicle and / or metal scrap yards and at some auto parts and mechanic stores, especially those specialized in vehicle modifications and body / equipment sales and installation." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "What happens if I had a lapse of insurance coverage during active duty?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": " You are required to maintain continuous coverage or surrender your plates before deployed" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Were you able to do it?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "yes" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "28", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "DMV has a procedure in place to exempt you from administrative actions upon your return . You must provide a notarized statement that the vehicle was not used during the time in question , a copy of your military ID , proof of current insurance or surrender of plates , and signed and dated copies of deployment and return papers , or DD-214 if separated from service ." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "If I have more questions" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "please contact the DMV Call Center" }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "What do I need to know about active military personnel?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Active military personnel must show proof of date of entry into military service" }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "a discharged military man who must show" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": " A discharged serviceman must show a Certificate of Discharge , DD-214 . You must have been discharged within the past 30 months " }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "can the license be renewed?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "If the NY State license was valid at any time during your military service , your license can be renewed" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Hi. I'm in military active duty and I'm worry that my NY State driver license expires while I am on active duty." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Of course. The NY state law automatically extend license privileges throughout active military service for up to 6 months after discharge or separation." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Was your NY State license valid at any time during your military service?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "No, I think it wasn't." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "This could be a problem?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "If your license wasn't valid, then it can be renewed." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "2", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Is that some kind of law?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "2", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Yes, is a executive order no. 2 by governor andrew m. cuomo." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Renew a business license or registration#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Renew a business license or registration#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "Is there anything else to say about a recent change of address? I recently relocated; can I still renew online?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Renew a business license or registration#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Renew a business license or registration#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "If you have not amended the address of your facility, you will not be able to renew online until you complete a form with your new facility address and send it to DMV." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "Okay. How do I renew by mail?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "You can call the Office of Vehicle Safety and Clean Air at 1-518-474-0919 for an application." } ]