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[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "Hi, I was wondering what conditions must occur to be eligible to discharge your federal student loan?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "It is important to know the steps for such a process and how to generate the request." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "48", "label": "precondition", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "What happens if you made a change from Program A to B?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "49", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "You must complete Program B before school closes." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "I also want to know what happens if I don't get a loan discharge." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "If you do not receive a loan discharge you are responsible for repaying your loan." }, { "turn_id": 7, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "Do you need more information to be prepared if you think you were wrongly denied a loan discharge?" }, { "turn_id": 8, "role": "user", "da": "response_negative", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "no it's good" }, { "turn_id": 9, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "what are ways to get a discharge?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "There are three categories of false certification through which you might be eligible for a discharge of your Direct Loans or FFEL Program loans" }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "is one of them for them doing things without my signature?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "If you believe that an employee of the school that determined your eligibility for the loan signed your name on the promissory note or other loan documents without your authorization you should complete the Loan Discharge Application: False Certification Unauthorized Signature/Payment" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "Hi, I was wondering if you may be eligible if the school closes in the process?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "Sure, it is vitally important that you know the requirements to be eligible for such a process?" }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "I wonder if I need the financial and academic aid records if your school closes?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "Of course, and more if you plan to attend another school." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Can I ask something else? If I want to qualify for a TPD discharge, what documents do I need? how can i apply?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "It is not necessary, you just have to complete and submit the application." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Can you explain the TPD download in more detail?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Mainly it consists of freeing from having to pay a Program loan." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Can you advise me how can I qualify for a TPD download?" }, { "turn_id": 10, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Sure, to qualify for such a plan you must provide documentation from one of three sources." }, { "turn_id": 11, "role": "user", "da": "response_positive", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Can you explain more what you just mentioned please?" }, { "turn_id": 12, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "As a first step you should visit the Department of Veterans Affairs VA." }, { "turn_id": 13, "role": "user", "da": "response_positive", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Perfect, and what else should I keep in mind?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution_positive", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "You must follow other processes to demonstrate that you qualify." }, { "turn_id": 15, "role": "user", "da": "query_condition", "references": [ { "id_sp": "130", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Can you tell me about the amounts to be canceled?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "131", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "It is important to note that the date you are considered to be discharged is different depending on how you qualified for the discharge." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "Could my federal student loan possibly qualify for discharge if the school in which I am currently enrolled is closing? " }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "I can help you to learn about the eligibility requirements for discharge and how you can apply. \n" }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "Ok what are the criteria for a possible discharge? " }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "You may be eligible for a 100 percent discharge if you were unable to complete your program because your school closed. " }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "I was enrolled when my school closed and did not complete my desired courses. " }, { "turn_id": 6, "role": "agent", "da": "respond_solution_positive", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "In that even you may indeed be eligible for a 100% discharge of your William D. Ford Federal Direct Loan Direct Program loans, Federal Family Education Loan FFEL Program loans, or Federal Perkins Loans. " }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "What is the process after I submit a TPD discharge application?" }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Did you receive something from Nelnet stating they received it?" }, { "turn_id": 9, "role": "user", "da": "response_negative", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "No, I do not know if they received it." }, { "turn_id": 10, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Could a representative apply on my behalf and help me during the TPD discharge process?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" }, { "id_sp": "51", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Abosulutely and you can designate a person or organization to complete and submit your TPD discharge application on your behalf and throughout the whole process." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "How would I pay for textbooks and other course materials if haven't receive financial aid?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Did your school that participates in the federal student aid program provide you a way to get textbooks and supplies you need?." }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "No, they have not provided that yet but it is not the 7th day of the term yet." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "85", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "What if I purchased my textbooks?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "86", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "You could sell them back if allowed and get money for it." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Entrance Counseling | Federal Student Aid#1_0" } ], "utterance": "Actually I also wanted to ask how long it will take to complete the entrance counseling." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Entrance Counseling | Federal Student Aid#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Entrance Counseling | Federal Student Aid#1_0" } ], "utterance": "Actually, the process should be completed in one session and usually takes around 20-30 minutes of you time." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "91", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "I'd like to ask you another question about Financial Aid Funds. What if my course relies on online content that isn't free?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "92", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "93", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Actually your school could have negotiated a deal with the publisher that would allow you online access at a fraction of the cost you would pay for a physical book." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Complete the Financial Aid Process | Federal Student Aid#1_0" } ], "utterance": "You've got it. Another question I have is about a loan. What do I need to do in order to sign a loan agreement?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Complete the Financial Aid Process | Federal Student Aid#1_0" } ], "utterance": "Complete a Master Promissory Note MPN." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "34", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "I would also like to find out what happens if I do not receive all the help that I request?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "34", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "It really depends on the type of aid you have accepted when receiving your aid." }, { "turn_id": 15, "role": "user", "da": "query_solution", "references": [ { "id_sp": "94", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "What are my options for course material formats?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "94", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Course material formats all depend on your school, instructor, and course taken, so it is wise to learn about any cost-reduction initiatives and save you money." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "How will I receive my federal student aid?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Your college not the U.S. Department of Education will distribute your federal student aid." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "When should I receive financial aid?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "It all depends on what type of aid you have accepted." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "It may happen that you receive some temporary help from a school, but after some time some circumstances change, such as the place of residence?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "Yes, this could happen for a variety of reasons, such as if you indicated that you plan to live on campus when you submitted your FAFSA but then decided to live off campus or if you are selected for verification.\n" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "Good to know. Another thingA c h l.Btw, for XXXX . and the aid can vary?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "Because your financial aid package is created for you and is based on the cost of attending a particular school, your aid amounts will vary from school to school.\n" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "and how can i calculate the net price?\n" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "Follow these simple steps to calculate your net price, or net cost, for each school, and find out which school will be most accessible to you.\n" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "and do you have to include the prices?\n" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "Make sure you include the amounts you will pay directly to the school, such as tuition and fees, as well as other costs, such as living expenses, books and supplies, and transportation.\n" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "How is it possible for me to pay for my textbooks if I have not gotten my financial aid?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Does your school participate in federal student aid programs?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Yes, my school participates in the federal student aid program." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Are you eligible for dispursement?." }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "No, I am not eligible." }, { "turn_id": 6, "role": "agent", "da": "respond_solution_negative", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Then you cannot get your textbooks paid through the federal student aid program." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "Okay, now about the net price calculation, what should I do if the school doesn't add the cost of attendance in the aid offer?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "request this figure from the financial aid office. Make sure you include the amounts you will pay directly to the school, such as tuition and fees, as well as other costs, such as living expenses, books and supplies, and transportation\n" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "What if the school does not include the cost of attendance in the offer of aid?\n" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "request this figure from the financial aid office. Make sure you include the amounts you will pay directly to the school, such as tuition and fees, as well as other costs, such as living expenses, books and supplies, and transportation\n" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "And if later I have another question, where do I go?\n" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" }, { "id_sp": "26", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "contact the school's financial aid office. They are there to help!\n" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Hello, what benefit do I have if you do not have financial aid?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Schools must provide their students with a way to obtain their books and supplies by the seventh day of the period." }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Should the school participate in the program?" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "It is noteworthy that you are eligible for the disbursement, that is, the payment of your financial aid." }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "How the refund process is carried out." }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "At first you will have a credit balance as long as the financial aid is approved." }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Does financial aid apply to tuition, fees, and other school fees?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution_positive", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Remember that the schools that participate in the program must provide some things to the students." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "How Aid Is Calculated | Federal Student Aid#1_0" } ], "utterance": "I will be a full time student, would I like to know how much my attendance cost will be? How can I calculate it?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "How Aid Is Calculated | Federal Student Aid#1_0" } ], "utterance": "Your cost of attending or COA is the estimate of your tuition and fees; the cost of room and board or living expenses for students who do not contract with the school for room and board; the cost of books, supplies , transportation, loan fees, and miscellaneous expenses including a reasonable amount for the documented cost of a personal computer. " }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "How Aid Is Calculated | Federal Student Aid#1_0" } ], "utterance": "Is it possible to get an interest free loan?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "How Aid Is Calculated | Federal Student Aid#1_0" } ], "utterance": "Look up details on the Direct Subsidized Loan." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "when will I get the money to pay for books I need because you are late and I need it?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Has your school not provided a way for you to obtain your books and supplies by the seventh day of the term?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "no they haven't" }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "also can you tell me how a directplus loan is payed out like a grant?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Direct PLUS Loan funds are disbursed according to the same type of schedule " }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "76", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" }, { "id_sp": "77", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Can you please tell me on where can I check the information regarding my loans if my loan is passed to a different administrator?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "76", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" }, { "id_sp": "77", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "All of your loan information will be transferred from your assigned administrator to your new administrator, but you may only be able to view information online that covers the period since your new administrator took over your loans...." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "I'd like to ask another question regarding my finacial aid. If ever I have money left in my financial aid after it is applied to my tuition fees and other school charges, where can I use the remaining balance?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "73", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Any money left over will be paid out to you directly within 14 days unless you authorize the school to keep the money to pay for future institutional charges " }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Complete the Financial Aid Process | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Complete the Financial Aid Process | Federal Student Aid#1_0" } ], "utterance": "I would personally prefer the 2nd option that the money is used for future charges. What if I have already completed the financial aid process?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Complete the Financial Aid Process | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Complete the Financial Aid Process | Federal Student Aid#1_0" } ], "utterance": "Then you've accomplished the most important task submitting the Free Application for Federal Student Aid (FAFSA) form. Find out what you need to do next." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "44", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "One more thing, if I have finished the financial aid process, how do you cancel my work-study? Could it be through my bank account?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "44", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Yes, they can send your payments directly to your bank account" }, { "turn_id": 15, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "so the government is the one that pays us?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Your college not the U.S. Department of Education will distribute your federal student aid ." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "I wanted to know how you will give me the financial aid to pay for books" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Has your school provided a way for you to obtain your books and supplies by the seventh day of the term?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "no so what now?" }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "67", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "is there anyway I can pay the bookstore later and get what I need now?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "68", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "You can look to see if your school offers a bookstore voucher or other means for students to receive their books and supplies through the school or its bookstore." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Entrance Counseling | Federal Student Aid#1_0" } ], "utterance": "I also need more info about Entrance Counseling? why do we have to do this?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Entrance Counseling | Federal Student Aid#1_0" } ], "utterance": "The Federal Government requires you to complete entrance counseling to ensure that you understand the responsibilities and obligations you are getting into." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "38", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Ok, I appreciate it, but I also need to find out about grants. I do not understand why the grant works in such a manner that I can't buy my books yet." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "38", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Usually the school first applies your grant money toward your tuition, fees, and room and board. Money left over is paid to you directly for other education expenses like the books you need." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "about identifying your service provider, how do I find out who my loan manager is?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "very easy call the FSAIC Federal Student Aid Information Center at 1 - 800 - 433 - 3243." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "91", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "All right, about getting the financial aid funds for the course materials, can the school help me with the online materials I need for the classes?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "92", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "93", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Your school may have negotiated a deal with the publisher that will allow you online access at a fraction of the cost you would pay for a physical book." }, { "turn_id": 15, "role": "user", "da": "query_solution", "references": [ { "id_sp": "73", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "when do they usually gives us the financial aid for books?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "73", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Your school must pay any money that is left over after your aid is applied to your tuition and fees to you directly within 14 days unless you authorize the school to keep the money to pay for future charges" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "I need to know what I can do to pay for course materials if I don't have any money." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Of course. Would you like to know when schools that participate in federal student aid programs must provide a way for you to obtain your books and supplies by the seventh day of the term?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Yes, please." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Are you eligible for disbursement i.e., the payment of your financial aid 10 days before the term begins?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "No, I'm not." }, { "turn_id": 6, "role": "agent", "da": "respond_solution_negative", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Then I'm afraid that schools which participate in federal student aid programs do NOT need to provide a way for you to obtain your books and supplies." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "69", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "What if my school provides me financial aid?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "70", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "71", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Sometimes money is left over after your aid is applied to your tuition, fees, and other school charges. This remaining amount is called a credit balance." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "How Aid Is Calculated | Federal Student Aid#1_0" } ], "utterance": "Are you familiar with COA? How is the cost of attending school measured for me as a full-time student?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "How Aid Is Calculated | Federal Student Aid#1_0" } ], "utterance": "Your cost of attending or COA is the estimate of your tuition and fees; the cost of room and board or living expenses for students who do not contract with the school for room and board; the cost of books, supplies , transportation, loan fees, and miscellaneous expenses including a reasonable amount for the documented cost of a personal computer. " }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "How Aid Is Calculated | Federal Student Aid#1_0" } ], "utterance": "Is it possible to get an interest free loan?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "How Aid Is Calculated | Federal Student Aid#1_0" } ], "utterance": "Look up details on the Direct Subsidized Loan." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "I need help on how to pay for my course materials, I haven't received my financial aid yet." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Of course. Does your school participate in a federal student aid program?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "No, unfortunately not." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "38", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "What can you tell me about grants and student loans in general?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "38", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Typically, the school first applies your grant or loan money toward your tuition, fees, and if you live on campus room and board. Any money left over is paid to you directly for other education expenses." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Complete the Financial Aid Process | Federal Student Aid#1_0" } ], "utterance": "Do you know anything about Aid Offers? Can you assist me in comparing aid and determining which is best for me?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Complete the Financial Aid Process | Federal Student Aid#1_0" } ], "utterance": "yes, we can help you review schools' financial aid packages" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Another thing I should know about Financial Aid Funds, what happens if I have a credit balance?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "73", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "In that case your school must pay this amount to you directly within 14 days unless you authorize the school to keep the money to pay for future institutional charges." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "69", "label": "precondition", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Another thing to consider in loan transfers. What happens if my federal student loan is moved from one service to another?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "70", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" }, { "id_sp": "71", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "The transfer just means that a new servicer will provide the support you need to repay your loans; but is still owned by ED." }, { "turn_id": 13, "role": "user", "da": "response_negative", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Unfortunately that doesn't apply to me. My school doesn't participate in federal student aid programs." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "81", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Is there anything I can do about the materials that are available for my courses?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "82", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Yes, you may have several lower-cost options to obtain your books." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Can you tell me how I'll receive my financial aid, please?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "34", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "How you'll get your aid depends on the type of aid you accepted." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "10", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "I know, but what can you tell me about grants and student loans?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "10", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Your school will give you your grant or loan money in at least two payments called disbursements. In most cases, your school must give you your grant or loan money at least once per term semester, trimester, or quarter." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "What if I accepted a help offer from a school only to have it revoked later?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "This could happen for a variety of reasons, such as if you indicated that you plan to live on campus when you submitted your FAFSA form but then later decided to live off campus." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "That doesn't apply to me. Are there any other reasons why this could happen?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "Yes, it can also happen if you are selected for verification." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "Ah, then it all makes sense. Say, what if I have any questions or don't understand what's in the aid offer?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" }, { "id_sp": "26", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "Then you should contact the financial aid office at the school. They re there to help. It's important to understand what you're being offered e.g., which items in the offer are grants and which are loans." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "What if the school simply doesn't list the cost of attendance on the aid offer?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Comparing School Aid Offers | Federal Student Aid#1_0" } ], "utterance": "In that case ask the financial aid office for this figure. Make sure it includes amounts you will pay to the school directly such as tuition and fees as well as other costs such as living expenses, books and supplies, and transportation." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "I need your advice. I haven't received any financial aid yet, but I need to pay for textbooks. How am I supposed to do that without any money?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Are you part of a school that participates in a federal student aid program?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "No, I'm not." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "69", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "What happens if my school offers me financial aid?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "70", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "71", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Well, sometimes money is left over after your aid is applied to your tuition, fees, and other school charges. This remaining amount is called a credit balance." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Entrance Counseling | Federal Student Aid#1_0" } ], "utterance": "Regarding admission counseling, what can admission counseling do for me if I want to request a loan as a student?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Entrance Counseling | Federal Student Aid#1_0" } ], "utterance": "Entrance Counseling fulfills any counseling requirements that arise for Direct Subsidized Loans and Direct Unsubsidized Loans" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "81", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Another query about financial aid funds for course materials. When it comes to the materials available at my school, how can I save money?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "82", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "You may have several lower-cost options to obtain your books at your school." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Complete the Financial Aid Process | Federal Student Aid#1_0" } ], "utterance": "I'd like to know if there will be any advice sessions or counseling sessions held here?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Complete the Financial Aid Process | Federal Student Aid#1_0" } ], "utterance": "Yes, that's something you'll get before receiving your first loan, a complete counseling." }, { "turn_id": 13, "role": "user", "da": "response_positive", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Good to know. Do you happen to know about Financial Aids? Yes, I'm aware of this." }, { "turn_id": 14, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Are you eligible for disbursement i.e., the payment of your financial aid 10 days before the term begins?" }, { "turn_id": 15, "role": "user", "da": "response_positive", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Yes, I am." }, { "turn_id": 16, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Will you also have a credit balance i.e., money left over after your financial aid is applied to your tuition, fees, and other school charges as applicable?" }, { "turn_id": 17, "role": "user", "da": "response_positive", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Yes, I will." }, { "turn_id": 18, "role": "agent", "da": "respond_solution_positive", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "In that case schools that participate in federal student aid programs must provide a way for you to obtain your books and supplies by the seventh day of the term." }, { "turn_id": 19, "role": "user", "da": "query_condition", "references": [ { "id_sp": "83", "label": "precondition", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "That's great! What if my course uses a hard-copy textbook though?" }, { "turn_id": 20, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "84", "label": "solution", "doc_id": "Receiving Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Then you should consider buying a used copy or renting your textbook from a bookstore or online." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "I am a federal student loan borrower and need a little help understanding about it." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "We have checklists that can help you not feel overwhelmed with the process of student loan repayment." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "What does the checklist help me with as I work through it?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "It will help with finding out how to make payments and figure out which repayment would be best for you and it can help with knowing what to do if you are having problems repaying." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "125", "label": "precondition", "doc_id": "Avoiding Student Aid Scams | Federal Student Aid#1_0" } ], "utterance": "May I know how will I protect my self from student loan scam?" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "126", "label": "precondition", "doc_id": "Avoiding Student Aid Scams | Federal Student Aid#1_0" } ], "utterance": "Do you think you've been the victim of a Student Loan Scam?" }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "126", "label": "precondition", "doc_id": "Avoiding Student Aid Scams | Federal Student Aid#1_0" } ], "utterance": "Yes I might have been. I would like to know what it resembles." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "127", "label": "solution", "doc_id": "Avoiding Student Aid Scams | Federal Student Aid#1_0" }, { "id_sp": "129", "label": "solution", "doc_id": "Avoiding Student Aid Scams | Federal Student Aid#1_0" } ], "utterance": "Borrowers have reported receiving phone calls, emails, letters , and/or texts offering them relief from their federal student loans or warning them that student loan forgiveness programs would end soon." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "216", "label": "precondition", "doc_id": "Avoiding Student Aid Scams | Federal Student Aid#1_0" } ], "utterance": "Oh no ! How can I tell if my personal student information has been stolen?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "217", "label": "solution", "doc_id": "Avoiding Student Aid Scams | Federal Student Aid#1_0" }, { "id_sp": "218", "label": "solution", "doc_id": "Avoiding Student Aid Scams | Federal Student Aid#1_0" } ], "utterance": "In that case, it is important to act quickly. Click here for a list of offices that will help you determine what steps to take depending on your situation." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "222", "label": "solution", "doc_id": "Avoiding Student Aid Scams | Federal Student Aid#1_0" } ], "utterance": "Can you give me an example?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "222", "label": "solution", "doc_id": "Avoiding Student Aid Scams | Federal Student Aid#1_0" } ], "utterance": "You can contact Equifax Credit Bureau to report a possible fraud." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "dsffsdf" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "sdfgfdcxvbcvbdf" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Have you checked the list of options for repayments?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Yes, I have checked some of that information" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Good, that way you can find how to do the repayments and figure out which repayment plan is better for you." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "83", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "84", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "I see. Another question on making payments. Would I receive a discount on Direct Loans for signing up for the debit withdrawal of my payments?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "83", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "84", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Yes, you would receive .25% interest rate deduction on Direct Loans and you should contact your loan servicer for more information." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Another concern about the repayment of student loans. Is the assistance you provide me free?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Yes, that's right. remember, you never have to pay for help with your student loan." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "88", "label": "precondition", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" } ], "utterance": "Is it possible to refinance this loan later should anything come up?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "89", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" } ], "utterance": "You can submit a new application for an incom-driven repayment plan to do this." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "But how do I know how much I'll be required to pay?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "The amount you repay will depend of how much you can afford to pay each month. " }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "41", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "So, this will depend basically on my budget, right?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "41", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "That's right, that's the best way to afford to pay toward your student loan. " }, { "turn_id": 16, "role": "user", "da": "query_condition", "references": [ { "id_sp": "106", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Great. But what happens if at some point I can not do the payments?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "107", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "108", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "109", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "The best thing you can do is contact your loan servicer immediately for help. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Hello, can you tell me about the federal student loan borrower?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Please don't be overwhelmed by loans. Look for information on the subject." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "It is important to review the checklist." }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "What is the checklist?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "It is important to have information regarding payments." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "216", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" }, { "id_sp": "217", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" }, { "id_sp": "218", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" } ], "utterance": "On a somewhat related note, Extended Repayment Plan or through loan consolidation If I don't want to use an income-driven repayment plan, is there any other options?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "216", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" }, { "id_sp": "217", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" }, { "id_sp": "218", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" } ], "utterance": "You would need to contact your loan servicer and discuss repayments options such as extending our repayment period or temporarily suspend your repayment through deferment or forbearance." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "This reminds me of My Federal Student Aid. What is the procedure for making these payments?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "It is noteworthy that you never have to pay for aid." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "177", "label": "precondition", "doc_id": "Public Service Loan Forgiveness | Federal Student Aid#1_0" } ], "utterance": "I'm also hoping to learn who to contact if I have any PSLF-related questions. Is there anything else I should know in case I don't find what I'm looking for?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "178", "label": "solution", "doc_id": "Public Service Loan Forgiveness | Federal Student Aid#1_0" } ], "utterance": "You can contact FedLoan Servicing at 1-855-265-4038." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "76", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "OK thanks. I'd also want to find out If your loans are not repaid in full after 20 or 25 years. How long does it take to fully reimburse the aid?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "77", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "78", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "It is important to look for information, the balance can be forgiven." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "52", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "What forms of payments can I take?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "53", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "54", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "55", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "You have to choose a method but not different methods." }, { "turn_id": 16, "role": "user", "da": "query_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Can I find information with the administration of the institution?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "It is important that you know your paid loan manager that manages the payment method." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Hi there. I have a federal student loan but I'm kinda confused about the repayment process, I would like some help with it." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Sure, don't let the repayment process overwhelm you. We can help you to solve some doubts you may have." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Have you seen the steps on the check list?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "No, I have not. Not yet at least." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Great. But this is a free of charge process? Or I have to pay some extra for your advises? " }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "It's free. Remember that you will never have to pay for help with your student loans." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "46", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "47", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Alright. I heard from some of my friends that my loan can be forgiven if I consolidate it, is that true?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "46", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "47", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Yes, if you consolidate your loan you can increase your chances of qualifying for an affordable repayment plan or a loan forgiveness. But you need to see if this is your best option." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "And what kind of things helps me in this case?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Some things that can help you is, if you can afford it, start making some loan payments while you still are in school. " }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "I see, normally the payments are done after I leave the school, right?" }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "103", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Should I contact my loan servicer if I am struggling to make payments?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "103", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Yes, it is a wise decision to contact your loan servicer if you are struggling to make your payments." }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "38", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "That's right, after you graduate, drop school, or leave, you will have six months to start your payments of your loan. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Hello, I have many questions regarding the payment of student loans, can you tell me about it?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "I recommend you not to worry about the subject, and look for information on the subject." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "What can you tell me about the checklist please?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Can you tell me about the checklist please?" }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "52", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "It is important that you are clear about the time you intend to pay and in what way." }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "53", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "54", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "55", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "It has to be clear that you cannot take several options, and the interest can be high depending on the loan." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Can you help me to establish a payment plan please?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "It is important that you consider various strategies so that you do not fall behind with payments." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "76", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Can you explain to me what is the repayment of your total debt?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "77", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "78", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "It consists in that your remaining balance will be forgiven, for this reason it is important to look for information related to the topic." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" } ], "utterance": "I want to inquire on how much money the students will get from the american opportunity credit?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" } ], "utterance": "The american opportunity credit allow you to claim up to $2,500 per student for the first year of your four years of school. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "I need help understanding how the student loan repayment process works." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "The student loan repayment process can be overwhelming. I'll be happy to help you understand how to manage and repay your student loans." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Have you taken a look at the checklist on our site?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "No, I haven't seen it." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Should I create an online account with my loan servicer?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Yes, and it's very important the make sure that your contact information is correct." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" } ], "utterance": "One more thing for Credits for Higher Education Expenses . how many of these types of credits are there?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" } ], "utterance": "There are two tax credits that help offset the costs of college by reducing the amount of your income tax." }, { "turn_id": 10, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" } ], "utterance": "Do you normally file a tax return?" }, { "turn_id": 11, "role": "user", "da": "response_positive", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" } ], "utterance": "yes, but not every year" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" } ], "utterance": "Even if you normally wouldn’t file a tax return because of your income level, you should still do it, so you don't miss out on tax credits." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" } ], "utterance": "what is the other tax credit besides the one you already told me about?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" } ], "utterance": "There is also the Lifetime Learning Credit which allows you to claim up to $2,000 per student per year." }, { "turn_id": 15, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" }, { "id_sp": "18", "label": "solution", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" } ], "utterance": "are there any of those prepay programs that gives us tax benefits?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" }, { "id_sp": "18", "label": "solution", "doc_id": "Tax Benefits for Higher Education | Federal Student Aid#1_0" } ], "utterance": "We have the QTP/529 plan, it is established by a state or school so that you can either prepay or save up to pay education-related expenses. Once you are in college and you withdraw money from your account to pay your education expenses, the money you withdraw will not be taxed. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "I am very comfortable with the student loan payment process, could you help me?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Don't let the student loan repayment process overwhelm you. You can use this checklist to help you manage and pay your federal student loans. that way it would be easier for you" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Do you want to know how to work on this checklist?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Yes i would like to know" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Thanks to the checklist, you will discover how to make payments and determine which payment plan is best for you and will know what to do if you have trouble making payments or think you may be eligible for loan forgiveness." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "112", "label": "precondition", "doc_id": "Teacher Loan Forgiveness | Federal Student Aid#1_0" } ], "utterance": "Just remember to inquire about whether your federal student loans can be forgiven in exchange for your work as a teacher. What do I do if I want to apply for loan repayment as a teacher?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "113", "label": "solution", "doc_id": "Teacher Loan Forgiveness | Federal Student Aid#1_0" } ], "utterance": "You need to submit a completed Teacher Loan Forgiveness Application to your loan servicer. You must have completed the required five consecutive years of qualifying teaching" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "67", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Perhaps a completely unrelated question now, after you've graduated or left school. How nice is it, and should I go for the cheapest monthly payment?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "68", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "69", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "you can select a payment plan based on income, you can have multiple obions" }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "One more thing for student loans. Is there something you are doing for the covid-19 emergency?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "Yes, they are automatically suspending monthly payments of your student loans." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "81", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "One more thing for about the COVID-19 emergency. If I don't choose a specific payment plan, what can happen?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "81", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "In that case your loan will be included in the Standard Payment Plan. Please note that you can change to a different plan at any time by contacting your loan manager." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "79", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Can you explain what happens better if I don't select a specific payment plan?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "81", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "there will be no problem since a standard plan is placed and you can change it whenever you want" }, { "turn_id": 16, "role": "user", "da": "query_condition", "references": [ { "id_sp": "106", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "If I can't make the payments, what should I do?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "107", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "108", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "109", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "The first thing is to contact your loan servicer right away for help. Your administrator can offer you temporary or long-term options, such as changing payment plans, deferment, forbearance, or loan consolidation. Get details on what to do if you're having trouble making your payments." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "I am confused about the student loan repayment process, can you help me?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Don't let the student loan repayment process overwhelm you. I recommend that you use a checklist to help you manage and pay your federal student loans." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "do you want to do the checklist?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "yes I would like it" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "This list will help you make payments and determine which payment plan is best for you. And you'll know what to do if you're having trouble making payments or think you might be eligible for loan forgiveness." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Exit Counseling | Federal Student Aid#1_0" } ], "utterance": "Is it necessary for me to complete Exit Counseling?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Exit Counseling | Federal Student Aid#1_0" } ], "utterance": "If you have received a subsidized, unsubsidized or PLUS loan under the Direct Loan Program or the FFEL Program, you must complete exit counseling each time you drop below half-time enrollment, graduate, or leave school. " }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "76", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "Sure. Now I need to ask about After graduation or leaving school. With this list I can see plans that will have a payback of up to 20 or 25 years?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "77", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "78", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "yes but if it is not fully refunded within that time the remaining balance will be forgiven." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Standard Plan | Federal Student Aid#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Standard Plan | Federal Student Aid#1_0" } ], "utterance": "Thank you. I'd also like to learn more about this repayment plan. And how would this assist me?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Standard Plan | Federal Student Aid#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Standard Plan | Federal Student Aid#1_0" } ], "utterance": "We can offer you a repayment plan that will help you save money over time because your monthly payments may be slightly higher than payments under other plans, this will make you pay it faster." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "104", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "If the established amount is not paid at the right time or if payments begin to be delayed, is the loan considered in arrears?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "105", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "yes and you may be charged late fees" }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "using Loan Simulator. If I want to pay my loans quickly and I want to afford it, what can I do?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "66", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "you must select the standard Payment Plan" }, { "turn_id": 16, "role": "user", "da": "query_solution", "references": [ { "id_sp": "100", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "101", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "102", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "When I sign up, what benefit does my payment have automatically taken from your bank account every month?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "100", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "101", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" }, { "id_sp": "102", "label": "solution", "doc_id": "Loan Repayment Checklist | Federal Student Aid#1_0" } ], "utterance": "The benefits it represents is that it will help you keep up with your payments, and as an added bonus, you can get an interest rate deduction of 0.25% if you have direct loans." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Is there a way to estimate my aid I could get?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Do you want to estimate your federal student aid, but are not ready to actually apply for the aid?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "No, that is not the case." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Can you give me an info about the questions I would need to answer on FAFSA4caster?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "You answer such things as financial and other questions that will help estimate your federal student aid eligibility and most questions are easy." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "Understand Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Assuming there was a strong enough situation could it affect you in such a way that you might be eligible for help?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Understand Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Military family members can enter situations that could affect your eligibility for help\n" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Could tell me more about f questions Asked in FAFSA4caster?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "It would be best to answer all the questions on FAFSA4caster, even if it is just an estimate to get the most accurate estimation." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "57", "label": "precondition", "doc_id": "Dependency Status | Federal Student Aid#1_0" } ], "utterance": "Good to know. Do you happen to know about FAFSA form? What if I don't provide my information on the FAFSA?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "58", "label": "solution", "doc_id": "Dependency Status | Federal Student Aid#1_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Dependency Status | Federal Student Aid#1_0" }, { "id_sp": "60", "label": "solution", "doc_id": "Dependency Status | Federal Student Aid#1_0" } ], "utterance": "the application will be considered rejected, and you may not be able to receive any federal student aid. The most you could get depending on what your college financial aid office decides would be a loan called an unsubsidized loan." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Sure. Now I need to inquire about FAFSA. How will the data provided by FAFSA4caster be displayed?" }, { "turn_id": 14, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Did you complete all the relevant questions in the FAFSA4caster?" }, { "turn_id": 15, "role": "user", "da": "response_positive", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Yes, I have completed all the questions." }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "28", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "The screen should display a worksheet to help you determine the net cost of attending college." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "What is available for me to estimate my student aid?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Are you not ready to apply for federal student aid, but want an estimate for future reference?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Yes, I am not ready and just would like an estimate." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Then you are fortunate enough to get an estimate with FAFSA4caster." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Types of Financial Aid | Federal Student Aid#1_0" } ], "utterance": "I'm wondering if my state government offers financial aid for students?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Types of Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Yes, aid could be available through the state government." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "Types of Financial Aid | Federal Student Aid#1_0" } ], "utterance": "What can you tell me about grants?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Types of Financial Aid | Federal Student Aid#1_0" } ], "utterance": "The share link will explain that a grant is a form of financial aid that will never have to be paid back unless you withdraw from school and owe a refund." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "Types of Financial Aid | Federal Student Aid#1_0" } ], "utterance": "What types of loans are there?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Types of Financial Aid | Federal Student Aid#1_0" } ], "utterance": "The share link will be able to help you with loans that are considered student loans and will tell you that they have to be paid back." }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "39", "label": "precondition", "doc_id": "Types of Financial Aid | Federal Student Aid#1_0" } ], "utterance": "Did you know that you have to pay back a student loan along with interest?" }, { "turn_id": 12, "role": "user", "da": "response_negative", "references": [ { "id_sp": "39", "label": "precondition", "doc_id": "Types of Financial Aid | Federal Student Aid#1_0" } ], "utterance": "No, I did not know that along with the loan you have to pay back interest." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Hi there. I would like to know about estimate the aid that I could receive." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Sure no problem. But first, let me ask you, are you ready to apply for the aid?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "No, not yet. but I would like to know how would it be, if I apply for it." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Great. SO, can you tell me about how the questions on the forms are?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Sure, no problem. The questions you mean are those on fafasa4caster." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Dependency Status | Federal Student Aid#1_0" } ], "utterance": "Also, I need to find out the parent information on the FAFSA form. How can I tell the difference between a dependent student and an independent student again?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Dependency Status | Federal Student Aid#1_0" } ], "utterance": "Read the definitions, find out who has to provide parent information on the FAFSA form, and learn what to do if you aren't in contact with your parents." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "I'd also like to find out how to determine the net cost of attending college?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "28", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Yes, once you complete it, the screen displays a worksheet to help you determine the net cost of attending college. " }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "Understand Financial Aid | Federal Student Aid#1_0" } ], "utterance": "very well. I understand and I am going to see the net amount that the worksheet will give me. I know that this question sounds a bit silly but. What is a loan?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Understand Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Understand Financial Aid | Federal Student Aid#1_0" } ], "utterance": "A loan is money you would borrow to pay for college and you must repay the loan and interest that accrues." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "On a very similar note. But what if I use the method to make this estimate?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Yes, you can try the fafasa4caster." }, { "turn_id": 15, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "This is only for high school students or also can be done by anyone?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Yes, that's right. Also adults students also can use the fafsa4caster to get an idea of what kind of federal aid can receive. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Hi I have heard about FAFSA4caster. Could you please tell me what it is?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Are you thinking of applying for federal student aid?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Yes I am thinking of starting a college degree and would be some financial help and am thinking of applying for federal help." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Then you should try the FAFSA4caster. This will help if you would like to estimate your federal student aid." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "113", "label": "precondition", "doc_id": "Subsidized and Unsubsidized Loans | Federal Student Aid#1_0" } ], "utterance": "What additional steps do I need to take in order to collect my loan? What do I do if I'm getting a Direct Loan for the first time?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "114", "label": "solution", "doc_id": "Subsidized and Unsubsidized Loans | Federal Student Aid#1_0" } ], "utterance": "do you want to know what to do?" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "83", "label": "precondition", "doc_id": "Subsidized and Unsubsidized Loans | Federal Student Aid#1_0" } ], "utterance": "yes and also yes Is there a time limit on how long I can receive loans?" }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "84", "label": "precondition", "doc_id": "Subsidized and Unsubsidized Loans | Federal Student Aid#1_0" } ], "utterance": "Are you a first-time borrower as of July 1, 2013?" }, { "turn_id": 9, "role": "user", "da": "response_negative", "references": [ { "id_sp": "84", "label": "precondition", "doc_id": "Subsidized and Unsubsidized Loans | Federal Student Aid#1_0" } ], "utterance": "no in this case no" }, { "turn_id": 10, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "87", "label": "precondition", "doc_id": "Subsidized and Unsubsidized Loans | Federal Student Aid#1_0" } ], "utterance": "Has a limit been applied to you?" }, { "turn_id": 11, "role": "user", "da": "response_positive", "references": [ { "id_sp": "87", "label": "precondition", "doc_id": "Subsidized and Unsubsidized Loans | Federal Student Aid#1_0" } ], "utterance": "yes" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "88", "label": "solution", "doc_id": "Subsidized and Unsubsidized Loans | Federal Student Aid#1_0" }, { "id_sp": "89", "label": "solution", "doc_id": "Subsidized and Unsubsidized Loans | Federal Student Aid#1_0" }, { "id_sp": "90", "label": "solution", "doc_id": "Subsidized and Unsubsidized Loans | Federal Student Aid#1_0" } ], "utterance": "You cannot receive direct subsidized loans for more than 150 percent of the published duration of your program. This is called the maximum eligibility period. Your maximum eligibility period is generally based on the published length of your current program" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Hi, can you tell me how to estimate federal aid?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "So far, it is not available to request the debt estimate." }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "For when would it be available to request the estimate?" }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "What is the FAFSA4caster?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Do you have to understand all the FAFSA4caster options?" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Understand Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Understand Financial Aid | Federal Student Aid#1_0" } ], "utterance": "I'd like to ask about Understanding Financial Aid." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Understand Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Understand Financial Aid | Federal Student Aid#1_0" } ], "utterance": "As you prepare for college or career school , explore how financial aid works, learn about the types of aid, and find out if you re eligible. You can also estimate what aid you may be eligible for when you check out FAFSA4caster. And where can I find out if I am eligible for the assistance?" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "I'd also want to ask regarding FAFSA4caster. What kinds of questions can you expect to see on FAFSA4caster?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "You can find financial and other questions that are used to estimate your eligibility." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "How Aid Is Calculated | Federal Student Aid#1_0" } ], "utterance": "I was wondering on how does my school calculate my need-based aid?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "How Aid Is Calculated | Federal Student Aid#1_0" } ], "utterance": "As for non-need based aid, they use various factors to calculate that." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "I'm curious about FAFSA4caster as well. Which estimate is the most precise?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "It is vitally important to answer all FAFSA4caster questions." }, { "turn_id": 15, "role": "user", "da": "query_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "What does FAFSA4caster consist of?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "It is primarily a useful tool for anyone who is not yet ready to submit a FAFSA form." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Good day. I'd like to know how I can estimate my aid, please." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Of course. Would you like to estimate your federal student aid, but you aren't yet ready to apply for aid?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Yes." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Then you should try FAFSA4caster." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "FAFSA® Application Deadlines | Federal Student Aid#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "FAFSA® Application Deadlines | Federal Student Aid#1_0" } ], "utterance": "Good to Know. Another thing would have to carry out another procedure or request to obtain the benefit. What about the 2019-20 academic year?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "FAFSA® Application Deadlines | Federal Student Aid#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "FAFSA® Application Deadlines | Federal Student Aid#1_0" } ], "utterance": "The online free application for FAFSA forms are required to be submitted by 11:59 pm CT June 30, 2020; and any updates or corrections by 11:59 CT Semptember 12, 2020." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "FAFSA® Application Deadlines | Federal Student Aid#1_0" } ], "utterance": "Are there specific deadlines for the college?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "FAFSA® Application Deadlines | Federal Student Aid#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "FAFSA® Application Deadlines | Federal Student Aid#1_0" }, { "id_sp": "21", "label": "solution", "doc_id": "FAFSA® Application Deadlines | Federal Student Aid#1_0" } ], "utterance": "Each college has its own deadline and ask your college the definition of an application deadline they go by." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "FAFSA® Application Deadlines | Federal Student Aid#1_0" } ], "utterance": "Do you know if it is the date your FAFSA form is processed or the date the college receives the processed FAFSA data?" }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "FAFSA® Application Deadlines | Federal Student Aid#1_0" } ], "utterance": "No, I am not sure?" }, { "turn_id": 11, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "FAFSA® Application Deadlines | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "FAFSA® Application Deadlines | Federal Student Aid#1_0" } ], "utterance": "What about state deadlines?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "FAFSA® Application Deadlines | Federal Student Aid#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "FAFSA® Application Deadlines | Federal Student Aid#1_0" } ], "utterance": "Each state would have their own deadlines." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "By telling me how to estimate my student aid you'd help me a lot." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Of course. Would you like to estimate your federal student aid, but aren't yet ready to apply for aid?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "No, I'm ready to apply." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "What should I do after I have completed all the relevant questions in the FAFSA4caster?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "28", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "After that the screen displays a worksheet to help you determine the net cost of attending college." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Filling Out the FAFSA® Form | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Filling Out the FAFSA® Form | Federal Student Aid#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Filling Out the FAFSA® Form | Federal Student Aid#1_0" } ], "utterance": "Thank you, So I need to fill out the Free Application for Federal Student Aid (FAFSA) form. Is it hard to fill out the FAFSA?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Filling Out the FAFSA® Form | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Filling Out the FAFSA® Form | Federal Student Aid#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Filling Out the FAFSA® Form | Federal Student Aid#1_0" } ], "utterance": "It is an easy and straightforward process to fill out the FAFSA and you just need to select the Fill Out the FAFSA button on the home page and just follow the directions on the page." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "I was curious on what FAFSA4caster actually meant for? I want to know so I can get an idea of how much and what type of federal aid I may receive." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Adult students also can use FAFSA4caster to get an idea of how much and what types of federal aid they might receive." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Understand Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Understand Financial Aid | Federal Student Aid#1_0" } ], "utterance": "To understand financial aid, can you give me complete details about the specific aspects of Federal Student Aid here?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Understand Financial Aid | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Understand Financial Aid | Federal Student Aid#1_0" } ], "utterance": "With our service here you can explore how financial aid works, learn about the types of aid, and find out if you're eligible or not." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "By the way, have you heard of FAFSA4caster? What types of questions must I answer in FAFSA4caster?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "In FAFSA4caster, you answer financial and other questions that are used to estimate your federal student aid eligibility. You may be able to answer most of the questions easily, but some of the questions may ask you to reference your personal records for instance, your federal tax information or your bank statements." }, { "turn_id": 15, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Do you want to know how to get the most accurate estimate?" }, { "turn_id": 16, "role": "user", "da": "response_negative", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "No, I already know that. But thank you." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Hey, I need a hand with estimating my aid online." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Of course. Would you like to estimate your federal student aid , but aren't yet ready to apply for aid?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Not quite. I'm ready to apply." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "34", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "35", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Can I simply fill in the college grants that I hope to receive or do I need an accurate number?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "34", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "35", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Yes, you can fill in the amounts of state and college grants, and any scholarships, that you expect or hope to get." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "Dependency Status | Federal Student Aid#1_0" } ], "utterance": "II is currently serving in the US military and will run through June 30, 2021. Do I mark yes or no, for veteran status? I hope to continue serving my country as I have been doing" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "Dependency Status | Federal Student Aid#1_0" } ], "utterance": "In your case, you should mark no." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Can you brief me or give me information on possible questions that I will encounter in FAFSA4caster?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "You answer financial and other questions that are used to estimate your federal student aid eligibility. You may be able to answer most of the questions easily, but some of the questions may ask you to reference your personal records for instance, your federal tax information or your bank statements." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "How Aid Is Calculated | Federal Student Aid#1_0" } ], "utterance": "Now I'd like to ask a completely unrelated question. What is the definition of need-based aid? So you won't tell me anything about that need-based aid calculation formula?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "How Aid Is Calculated | Federal Student Aid#1_0" } ], "utterance": "As for non-need based aid, they use various factors to calculate that." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Alright. I'd also like to know more about the estimate federal student aid. Do you have any information regarding FAFSA4caster?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Yes, we do have information provided by FAFSA4caster." }, { "turn_id": 15, "role": "user", "da": "query_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "39", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "What happens when I select \"calculate\"?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "39", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Estimate Your Aid | Federal Student Aid#1_0" } ], "utterance": "Once you select \"calculate\", FAFSA4caster summarizes the cost, the total aid entered, and the difference the net cost of attending college. our estimated Expected Family Contribution (EFC) also appears." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "What kind of counseling is required before I receive my Federal Student Aid?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Have you heard of entrance counseling?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Yes, but am not sure what it is." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Entrance counseling is required before you can get your first Direct Subsidized or Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "What about TEACH grant counseling?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "You would have to complete TEACH grant initial and subsequent counseling." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "What about financial awareness counseling?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Financial awareness counseling provides tools and information that would help you understand your particular financial aid and help with managing your finances." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "30", "label": "solution", "doc_id": "Apply for Income-Driven Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "I understand how I can get this advice and if it has any additional cost? I can recalculate my monthly payment" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "30", "label": "solution", "doc_id": "Apply for Income-Driven Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "yes, LOG IN TO START" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "34", "label": "solution", "doc_id": "Apply for Income-Driven Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": " Preview a read - only version of the complete form" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "34", "label": "solution", "doc_id": "Apply for Income-Driven Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Preview a read - only version of the complete form" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Hi there. I would like to have some information related to counseling." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Do you want to enter into the counseling?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Not, really, but I'm looking information anyway about it." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "I see, well there is always the chance of help others. Are you interested into be in the financial awareness counseling area?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Sounds interesting. But, not really." }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "And what about the plus credit counseling?" }, { "turn_id": 7, "role": "user", "da": "response_negative", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Thanks, but that doesn't call my attention." }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "15", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "And as a exit counseling?" }, { "turn_id": 9, "role": "user", "da": "response_positive", "references": [ { "id_sp": "15", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "mmmmh, that sounds nice. You can give me some more information." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "The exit counselor works with those students who graduate, leave school or get drop out. They help them to provide information about the repayment of the loan." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Oh great. That sounds good. What I need to do?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "You need to complete TEACH grant initial and subsequent counseling." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Hello, what types of advice do you give?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Among several options we have the entrance Counseling." }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Can you inform what the entrance counseling consists of?" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "It consists mainly of financial awareness counseling." }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "What does this procedure consist of?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Sure, it's meant to provide tools and information to help you understand your financial aid." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "Co-sign Your Spouse's Income-Driven Repayment Plan Application | Federal Student Aid#1_0" } ], "utterance": "Also, I need to find out provide tools and information to help you understand. Who should complete the co-signer form?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "17", "label": "solution", "doc_id": "Co-sign Your Spouse's Income-Driven Repayment Plan Application | Federal Student Aid#1_0" } ], "utterance": "If you are the spouse of the applicant, then you should complete the Income-Drive Repayment Plan Request." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Co-sign Your Spouse's Income-Driven Repayment Plan Application | Federal Student Aid#1_0" } ], "utterance": "Where do I go to click for co-sign code?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Co-sign Your Spouse's Income-Driven Repayment Plan Application | Federal Student Aid#1_0" } ], "utterance": "You should click on \"Direct Consolidation Loan Applications\" under \"My Loan Documents\" to locate the code." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "Co-sign Your Spouse's Income-Driven Repayment Plan Application | Federal Student Aid#1_0" } ], "utterance": "What do I need to do?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Co-sign Your Spouse's Income-Driven Repayment Plan Application | Federal Student Aid#1_0" } ], "utterance": "You must be logged in with your own unique FSA ID in order to Co-Sign the applicant's IDR Request." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Hello, can you tell me what types of financial help can I take?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Among all the available ones, can you take the entrance counseling?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Can you give me information about the entrance counseling?" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Also, what is financial awareness?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Can you inform me of financial awareness?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "This plan is primarily intended to provide tools and information to help you understand your financial aid." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "TEACH Grant Counseling and Agreement To Serve (ATS) | Federal Student Aid#1_0" } ], "utterance": "I have another TEACH Grant Agreement To Serve (ATS) question. What kind of student fills out the TEACH Grant Agreement To Serve (ATS) form?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "TEACH Grant Counseling and Agreement To Serve (ATS) | Federal Student Aid#1_0" } ], "utterance": "Students that complete this form are those who are in receipt of a TEACH Grant and who have also completed TEACH Initial and Subsequent Counseling for the same Award Year" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "TEACH Grant Counseling and Agreement To Serve (ATS) | Federal Student Aid#1_0" } ], "utterance": "What do I need to apply for a TEACH Grant Agreement To Serve (ATS)?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "TEACH Grant Counseling and Agreement To Serve (ATS) | Federal Student Aid#1_0" } ], "utterance": "Firstly, you will your verified FSA ID" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "TEACH Grant Counseling and Agreement To Serve (ATS) | Federal Student Aid#1_0" } ], "utterance": "What is the first step in completing the TEACH Grant Initial and Subsequent Counseling form?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "TEACH Grant Counseling and Agreement To Serve (ATS) | Federal Student Aid#1_0" } ], "utterance": "Firstly, you need to log in to the website with your won personal log in credentials" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "I wanted to know what counseling types there are. Can you tell me, please?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Of course. Would you like to hear more about entrance counseling?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "No, I already know that one." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Would you like to hear more about financial awareness counseling?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "No, I've read about that one, too." }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Would you like to hear more about PLUS credit counseling?" }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Yes, go ahead." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "PLUS Credit Counseling is required if the U.S. Department of Education has informed you that you have an adverse credit history and you have obtained an endorser or documented to the satisfaction of the U.S. Department of Education that there are extenuating circumstances related to your adverse credit history. PLUS Credit Counseling can be completed voluntarily at any time." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" }, { "id_sp": "27", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" } ], "utterance": "Can you tell me more about Charged Off account and how do you examine a charged off account?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" }, { "id_sp": "27", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" } ], "utterance": " Any account open or closed that has been written off during the two years preceding the date of the credit report with a balance greater than zero. " }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" } ], "utterance": "what proof do we need to have for wage garnishment?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" } ], "utterance": "null" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "I would like to know what types of counseling are there." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Of course. Do you want to learn more about entrance counseling?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Yes, that'd be nice." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Entrance Counseling is required before you can receive your first Direct Subsidized Loan, or Direct Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate/professional student." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "What if I'm looking for TEACH grant counseling instead?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Then you can complete TEACH Grant Initial and Subsequent Counseling." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "And what about financial awareness counseling?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Financial Awareness Counseling provides tools and information to help you understand your financial aid and help you manage your finances." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" } ], "utterance": "I just remember asking about federal student aid. Are there any extenuating circumstances related to bad credit?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" } ], "utterance": "Yes, there are extenuating circumstances relating to the adverse credit history. Remember: Endorsers aren't eligible for this option." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "161", "label": "precondition", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" } ], "utterance": "What if I have reviewed the information above and no longer wish to document extenuating circumstances?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "162", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" } ], "utterance": "Then you have a few other options." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Good day. Can you tell me about the different types of counseling, please?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Of course. Do you want to know more about entrance counseling?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "No, I already know that type." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Do you want to know more about financial awareness counseling?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Yes, please." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Financial Awareness Counseling provides tools and information to help you understand your financial aid and help you manage your finances." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "Apply for Income-Driven Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "If my income or family size has changed, can I do a new calculation and reduce my payment?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Apply for Income-Driven Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "you can request that your income-based payment be recalculated to reduce your current monthly payment" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Apply for Income-Driven Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Who should complete this?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Apply for Income-Driven Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Borrowers who are not currently on an IDR plan looking for a lower monthly payment on their federal student loans" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Apply for Income-Driven Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Apply for Income-Driven Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Is there a repayment plan?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Apply for Income-Driven Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Apply for Income-Driven Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "of course As you earn the REPAYE reimbursement plan" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "You can help me with counseling for financial aid" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Did you want to learn more about Entrance Counseling?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Entrance Counseling is required before you can receive your first Direct Subsidized Loan, or Direct Unsubsidized Loan as an undergraduate, or your first Direct PLUS Loan as a graduate/professional student. " }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "can you help me start?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Yes, we can help you Log In to Start" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "116", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" } ], "utterance": "What happens if I do a short sale?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "116", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" } ], "utterance": "In this case, your short sale will need to be approved and completed." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "107", "label": "precondition", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" } ], "utterance": "Where can I find more information on this?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "108", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" } ], "utterance": "You can find more information about this on our website, including information on Deed in Lieu. " }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" } ], "utterance": "What does a collection account mean?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Appeal a Credit Decision Demo | Extenuating Circumstances | Federal Student Aid#1_0" } ], "utterance": "A collection account is any account(open or closed) that has been placed in collection during the 2 years after the date of the credit report." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Hello there. I have some doubts related to the types of counseling." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Sure, no problem. But which kind of counseling? Maybe the entrance counseling?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "No, not that one. That's not the one I'm looking for, I think. " }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "OK. And what about the financial awareness counseling then?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "No, That's not the one either." }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Maybe the plus credit counseling perhaps? " }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Yes, About that one. " }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Alright. The plus credit counseling is required if the u.s. department of education has informed you that you have an adverse credit history and have obtained and endorser or documented to the satisfaction of the u.s. department of education that there are extenuating circumstances related to your adverse credit history." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Also if you are a plus credit counseling you can complete voluntarily at any time, did you knew that?" }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "No, I wasn't aware of that. But that's great to know." }, { "turn_id": 11, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "15", "label": "precondition", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "And there is any other type of counseling?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Complete Federal Student Loan Counseling | Federal Student Aid#1_0" } ], "utterance": "Yes, there is an exit counseling, which is required when a student graduates and helps students to get ready to start repaying their loans." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "I am in need of lowering or suspending my student loan payments." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "We can help you stay on track to be sucessful at repaying of your federal student loan." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "What happens after I apply for an income-driven repayment plan?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "You federal loan servicer would notify you letting you know if you are eligible and if you qualify for a lower payment amount." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Are there solutions for me because I cannot afford my payment amounts?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Yes, there are solutions for situations when you cannot afford your repayment of your loans." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "However, the issues I'm having right now are due to the coronavirus outbreak. I'm still dealing with several other economic issues that are becoming more difficult to manage. Is there a viable alternative?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "Those who have a federal student loan are automatically being placed in an administrative forbearance, which allow them stop making their monthly loan payments." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "Oh, that's great to hear. But I can also do smaller payments if I have the chance right?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "That's right. They won't be mandatory, but you are free to do them if you can." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "Where else I can go if I have more question about this?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "17", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "You can always find out if you can apply for a forbearance if you are not under the a federal aid." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Hi, I have come on hard times and am battling to pay my student loan. Is there a way I could lower my payments for a time?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Yes there is a way you can make lower payment, we will help you successfully repay your loan." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "If I qualify and apply for an Income-Driven Repayment Plan and am successful with my application, what happens after I apply?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Once you have applied your federal loan servicer will let you know regarding your eligibility and, if you qualify, what you loan payment amount will be." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "41", "label": "precondition", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "I'd like to ask you another question about student loans. What are the requirements for a deferment?" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "42", "label": "precondition", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "Do you think that you may qualify for a Hardship Deferment? " }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "42", "label": "precondition", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "How do I find out if I qualify for that Hardship Deferment? \n" }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "43", "label": "precondition", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "Are you receiving any sort of welfare? " }, { "turn_id": 9, "role": "user", "da": "response_negative", "references": [ { "id_sp": "43", "label": "precondition", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "I am not receiving any sort of welfare at all. " }, { "turn_id": 10, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "Are you working full-time with earnings that would fall below 150% of the poverty guideline for your family size and state of residence? " }, { "turn_id": 11, "role": "user", "da": "response_negative", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "I am not working full-time as I am a student. " }, { "turn_id": 12, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "Are you serving in the Peace Corps? " }, { "turn_id": 13, "role": "user", "da": "response_negative", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "I am not. I am simply a full-time student. " }, { "turn_id": 14, "role": "agent", "da": "respond_solution_negative", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, then, I am sorry. This program is not for you. You may have to continue to seek other alteratives. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Hello, how can I lower or suspend my aid payments?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "We will give you all the advice to carry out your procedures successfully." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Can you give me the advice?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "The person in charge of processing your data is the federal loan administrator." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "69", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "70", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "72", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "I have a question regarding Mandatory Forbearance. What kinds of loans qualify for mandatory forbearance?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "69", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "70", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "72", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "eligility would only apply to Direct Loans and FFEL Program loans." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "Is there any relief of student loans payment because of COVID-19?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "Yes, federal student loan borrowers are automatically being placed in an administrative forbearance to temporarily stop making loan payments from March 13, 2020 to Sept. 30 2020." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "80", "label": "precondition", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "Am I able to get a mandatory forbearance if I am in Medical or Dental Internship or Residency?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "81", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" }, { "id_sp": "82", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "Yes, if you are serving in a medical or dental internship or residency program and meet other requirements." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "100", "label": "precondition", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "What is the time frame of a mandatory forbearance?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "101", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "Usually 12 months at a time is a mandatory forbearance." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "I'm having difficulty keeping up with my student loan payments and need to find a way to lower them." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "I'll do my best to help you stay on the path of sucessful repayment of your student loans." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Thank you. Should I apply for an Income-Driven Repayment Plan?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "18", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "An IDR plan can help make your payments more affordable, because they are based on your income. " }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Will you be applying for an IDR plan?" }, { "turn_id": 6, "role": "user", "da": "response_negative", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "I don't know yet. I need more information about IDR plans first." }, { "turn_id": 7, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Does it matter that I just started repaying my loan 6 months ago?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "There are solutions for everyone, regardless of how long they have been repaying their loans." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "One more thing for information on the questions you would have to answer on FAFSA4caster. Could situations affect your eligibility for help?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "All of the billing elements of your student loan are handled by your loan servicer. You are advised to contact them to find out more and get any help you may need" }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "Is there a section on the website dedicated to servicing my Great Lakes or Nelnet Loan?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "Yes, on the webite, there is a section entitled \"Make a Payment to Great Lakes or Nelnet\". This will have all the information that you require" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Is it possible to lower or suspend my student loan payments?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "We can help you with that so you can stay successful at repayment of your federal student loans." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "10", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "What about during the COVID-19 pandemic?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "10", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "All federal student loan borrowers are being placed into an administrative forbearance so no loan payments are due until after September 30, 2020." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "I'd also want to find out Having Student Loan Forgiven ? Can you give me some more information about the types of repayment plans available?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Actually, besides for paying off your loan, there is also a possibility of having your student loan forgiven as well. " }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "50", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Is there a grace period after graduation? " }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "52", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "53", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "54", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "After you leave school or drop below half-time enrollment, you have a six-month grace period sometimes nine months for Perkins Loans before you must begin making payments. " }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Would that be when I would have to begin making payments? " }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "27", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "28", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Once you graduate, drop below half-time enrollment, or leave school, your federal student loan goes into repayment. " }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Is your loan a Direct Subsidized, Direct Unsubsidized, or Federal Family Education Loan? " }, { "turn_id": 12, "role": "user", "da": "response_positive", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Yes, it is. " }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "In that case, you have a six-month grace period before you are required to start making regular payments. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "I want to suspend my student loan payments, due to the current crisis. Can you help me with that?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Of course. We'll help you stay on the path to successful repayment of your federal student loan." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Even if I just started to repay my loan?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Yes. Whether you are just beginning to repay your student loan s or have been in repayment for a while, sometimes you might have trouble affording your payment amount. Fortunately, there are solutions." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "I see. What if I don't recertify on time?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "In that case you'll be removed from the income-driven repayment plan and your monthly amount due will very likely increase." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "Do you also know about this Temporary Relief for loans, would I be able to suspend my monthly payments as I am without work, as a result of COVID-19?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "To provide relief to students during this time federal student loan borrowers are automatically being placed in an administrative forbearance which allows you to temporarily stop making your monthly loan payments. This suspension of payments will be from March 13, 2020 through September 30, 2020." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "51", "label": "precondition", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "Is it possible that I could lower my payments on an income-driven repayment plan?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "53", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "54", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "Yes this is possible and it might be better to consider a income-driven repayment plan than deferring payments altogether. Income-driven plans base your monthly student loan payments on your income and family size." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "58", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "Are there any tax implications of going for an income-driven repayment plan?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "58", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "Yes you might have to pay taxes on the amount forgiven especially if you are making payments of $0 per month." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Hello, I need to know if I can somehow lower my student loan payments. Times are tough." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Of course. We'll help you stay on the path to successful repayment of your federal student loan." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "That's reassuring. But what if I don't recertify on time?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "In that case you'll be removed from the income-driven repayment plan and your monthly amount due will very likely increase." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "I have another question regarding payments to other loan servicers, what is the procedure?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "First, find you loan servicer's contact information." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "what happens when I use automatic debit?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "You could get some kind of incentive if you use automatic debit." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "Is there a bonus available for automatic debit?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "Yes there is if you have Direct Loans." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "I'd like to suspend my student loan payments, but I don't know if or how I can." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Of course. We'll help you stay on the path to successful repayment of your federal student loan." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "47", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Great. Can you tell me more about deferment and forbearance, for starters?" }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "Would I be able to suspend my monthly payments as I am without work as a result of COVID-19?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "To provide relief to students during this time federal student loan borrowers are automatically being placed in an administrative forbearance which allows you to temporarily stop making your monthly loan payments. This suspension of payments will be from March 13, 2020 through September 30, 2020." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "47", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Yes. You can learn more about deferment and forbearance on our website." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "36", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Okay. Now, about these administrative forbearance and suspension of payments, what options do I have if I had a decrease in income?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "36", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "You can apply to have your current IDR plan recalculated. You don't have to wait until your annual recertification is due." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "43", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "I see. Is there a way to get temporary relief?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "43", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "A deferment or forbearance allows you to temporarily stop making your federal student loan payments or temporarily reduce your monthly payment amount. This may help you avoid default." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Can you also tell me why I should apply for an income-driven plan?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "18", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Yes. An income-driven repayment (IDR) plan can make your payments more affordable because they are based on your income. Under an IDR plan, payments may be as low as $0 per month. You can estimate your monthly payments using Loan Simulator." }, { "turn_id": 13, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Do you want to know what to do after you apply?" }, { "turn_id": 14, "role": "user", "da": "response_negative", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "No, I already know." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "You can help me by telling me how to suspend my student loan payments. I can't pay them at the moment." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Of course. We'll help you stay on the path to successful repayment of your federal student loan." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "33", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Can I change my income-driven repayment plan somehow?" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Did you have an increase in family size or a decrease in income?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "No, nothing of that has changed. Just my expenses." }, { "turn_id": 6, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "33", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "47", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Does your website have any information about forbearance?" }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "44", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "45", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "46", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "I need to know if it owns it if not to look for that information elsewhere. Why will that interest be compounded?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "44", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "45", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "46", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "that's because interest accrues on your principal balance, capitalization will cause more interest to accrue over time than if you had paid the interest. It will also increase your monthly payment on most payment plans" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "47", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Yes, you can learn more about deferment and forbearance on our website." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "36", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "another question for you regarding IDR plan . What if I recently had a decrease in income?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "36", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "In that case you can apply to have your current IDR plan recalculated. You don't have to wait until your annual recertification is due." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "41", "label": "precondition", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Well, that's good to know. Can I get some temporary relief, too?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" }, { "id_sp": "43", "label": "solution", "doc_id": "Lower or Suspend Student Loan Payments | Federal Student Aid#1_0" } ], "utterance": "Of course. A deferment or forbearance allows you to temporarily stop making your federal student loan payments or temporarily reduce your monthly payment amount. This may help you avoid default." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Could you help me understand how to repay my federal student loan without going into default?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "First you should understand your loan agreement, make sure you know all loan info, and make sure to get ahold of your loan servicer when you might have trouble making your payment." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Have you missed a payment or made a payment late?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Yes, I have missed a payment." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Then you would be considered delinquent and late fees probably will be added to what is due; but there is a chance that you could avoid default by contacting your loan servicer." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "81", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "What should I do when I receive the welcome letter from my new administrator?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "81", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "You must do the following, do you want to know?" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "I would like to know something about the successful payment of the federal student loan and avoid falling into default, is there an effective way to follow or track my loans online?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Yes, you can find out about all your federal student loans from the US Department of Education by signing in to \"My Federal Student Aid\"." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "Do you also know about Get Relief. I can do this even by applying for deferral and forbearance." }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "17", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "18", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "Yes, you can, but you need to keep in mind some considerations." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "ok, another question, what steps should I take to choose the best loan? know of someone who has defaulted on their student loan? What would be the recommendations for not defaulting on my loan?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Always try to avoid default first of all and take the time to comprehend your loan agreements and what are the exact loan types you are getting; and never borrow more money than you need or more than you expect to pay back." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "What should I do if my federal student loan is delinquent?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "You should look into the Student Loan Debt Collection Assistant, which the US Department of Education developed along with Consumer Financial Protection Bureau because it has tools that will give you access to special repayment options." }, { "turn_id": 16, "role": "user", "da": "query_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "What is my promissory note?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "A promissory note is your legal binding document and is important to read because when you sign it you are agreeing to paying the full amount back." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Hello, can you advise me to pay your student loan?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "It has to be pending in relation to the payment systems, so it is recommended that you contact your pre administrator." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Since it can bring complications by not making a payment in the stipulated time." }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "What if I don't make a payment on time?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "As penalties, charges may be generated for late payment charges, among other things." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "119", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" }, { "id_sp": "121", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" }, { "id_sp": "122", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" } ], "utterance": "There is something else about my loan payment, what are the changes, if I get an alternative repayment plan?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "119", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" }, { "id_sp": "121", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" }, { "id_sp": "122", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" } ], "utterance": "Under this alternative repayment plan, your required monthly payment is not based on your income." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Also, to avoid the default, what can you tell me about the loans and their default?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "It is important to cancel in a stipulated time and request loans that you can pay." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Okay. May I know how does a loan servicer assist me?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "A loan servicer is a company that we assign to handle the billing and other services on your federal student loan on our behalf, at no cost to you." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "What can you tell me about Avoiding Default Steps? What is the Loan Debt Collection Assistant's role?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "It is a tool that aims to give information on how to access the full range of special payment options available to you." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "I wonder what would happen if I can't make a monthly payment?" }, { "turn_id": 15, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "It is important that you seek information from your loan servicer." }, { "turn_id": 16, "role": "user", "da": "response_positive", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Can you tell me about this topic?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "63", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "The main thing is that you contact your business administrator and find a solution to the problem." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "What if I lost my job and cannot make my monthly student loan payment?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Are you not able to make your payment at this time?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Yes, I am not able to make my student loan payment." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "63", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "You should contact your loan servicer as quick as possible and they could help you with options at this time." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "69", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Could I just let the delinquency or default notices alone until I can pay it?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "69", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "It is smart to never ignore your delinquency or default notices from your loan servicer." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "What about my promissory note?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "You should always read your promissory note because it is a legal document and once signed it means you are legally responsible to repay your loan according to the terms." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "103", "label": "solution", "doc_id": "Collections | Federal Student Aid#1_0" } ], "utterance": "I see. Let me ask another question. How much is the extension if I cannot pay with that 15% of my salary? . Ok, but do you have any advice on how to avoid the garnishment of 15% of my disposable salary?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "103", "label": "solution", "doc_id": "Collections | Federal Student Aid#1_0" } ], "utterance": "You can negotiate repayment terms acceptable to ED or the private collection agent and ensure that ED receives the first payment no later than 30 days from the day the garnishment notice was sent." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "158", "label": "solution", "doc_id": "Collections | Federal Student Aid#1_0" }, { "id_sp": "159", "label": "solution", "doc_id": "Collections | Federal Student Aid#1_0" } ], "utterance": "cool. Can you tell me more about what should I do if I'm contacted by anyone that's not the Default Resolution Group about fees for getting my student loan out of default?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "158", "label": "solution", "doc_id": "Collections | Federal Student Aid#1_0" }, { "id_sp": "159", "label": "solution", "doc_id": "Collections | Federal Student Aid#1_0" } ], "utterance": "Sure. You can read our blog post \"Don't Be Fooled: You Never Have to Pay for Student Loan Help\". You can find very useful information in that post." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Hello, can you advise me on the mechanisms to pay your federal student loan without falling into default?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "There are several mechanisms, such as extending your loan contract. In addition to contacting your administrator." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "What if you don't make a payment on time?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Primarily, you may be charged late fees." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Is it worth highlighting the importance of avoiding payment default?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "It is important to note that it is important that you do not borrow more than you need or more than you expect to be able to pay." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "113", "label": "precondition", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "Well I'm having some financial problems but nothing that can't be resolved. What if I want to consolidate a more defaulted loan that I got for my child's education?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "114", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "The only income-driven plan you can choose is the Income-Contingent Repayment Plan (ICR)." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "99", "label": "precondition", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "Ah, I see. So what do I need to do to reconsolidate a defaulted direct consolidation loan then?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "100", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "You must also include at least one other eligible loan in the consolidation in addition to meeting one of two requirements." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "72", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" }, { "id_sp": "73", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" }, { "id_sp": "74", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "Makes sense, but how can I rehabilitate a defaulted Federal Perkins Loan?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "72", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" }, { "id_sp": "73", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" }, { "id_sp": "74", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "For this you must make a full monthly payment each month, within 20 days of the due date, for nine consecutive months. Your required monthly payment amount is determined by your loan holder. We can help you find out where to go for information about your Perkins Loan." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "I would like to know what happens if I cannot make my monthly payment?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Do you have any kind of problem making your monthly payments?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "it is not my case I just need to inform about it" }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "What are the steps to pay my federal student loan?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Before going through the steps you should make sure to contact your loan servicer if you are having trouble making payments can help you avoid default." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "ok but if i don't make a payment on time what can i expect?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Please note that if your loan is delinquent and late fees may apply. Even if you are behind on your loan, you can still avoid default, so it is important that you contact your loan servicer immediately." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "68", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Can my loan servicer help me if I can't pay? What could be an option?" }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "58", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "I'd like to know if I apply for an Income-driven repayment plan, is this also connected to the amount of taxes I'll be required to pay on my loan forgiveness?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "58", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "Yes, you will need to pay taxed based on the amount forgiven." }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "68", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "if you can help for example to obtain a deferment or leniency on your debt" }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "69", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "What will happen if I disregard the large number of default notices from my loan servicer?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "69", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "You should never ignore your loan servicer's delinquency or default notices" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "I'm having trouble making the payments on a loan" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "So you are having trouble making your monthly payments?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "63", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "You can contact your loan servicer and they can help you understand your options" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "any advice I could have used before getting the loan?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "You should fully understand your loan agreement and the type of loan you are receiving" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "96", "label": "precondition", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "What happens if I want to pay off the defaulted loan in three installments before you consolidate it?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "97", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "choose to make three payments on the defaulted loan before you consolidate it." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "What is the rehabilitation of the loan?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "There are different programs for this. William D. Ford Federal Direct Loan (Direct Loan) Program and Federal Family Education Loan (FFEL) Program" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "97", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "How much can I pay to consolidate my loan?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "97", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "the required payment amount will be determined by your loan holder , but can not be more than what is reasonable and affordable based on your total financial circumstances" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "What steps can I take to successfully repay my federal student loan and avoid default?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "It is important to stay on top of your loan information, and making sure to contact your loan servicer if you are having trouble making payments can help you avoid default." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Do you want to know what happens if you don't make a payment on time or if you don't?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "yes" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "ok note that if this happens your loan is delinquent and late fees may be charged. Even if you are behind on your loan, you can still avoid default, so it is important that you contact your loan manager immediately." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "113", "label": "precondition", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "Loan Consolidation is also something I'd like to learn about. What if I need to refinance a defaulted plus loan for my son's education?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "114", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "The only income-driven plan you can choose is the Income-Contingent Repayment Plan (ICR)." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "I also want to ask about the loan agreement, what can I do to avoid non-compliance?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Take the time to fully understand your loan agreement and the types of loans you are receiving. It is also important that you do not borrow more than you need or more than you expect to be able to pay" }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "131", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" }, { "id_sp": "133", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" }, { "id_sp": "134", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" } ], "utterance": "Now I have a completely unrelated concern about the annual deadline. Are there any consequences if I don't re-certify my annual income and family size by the deadline?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "131", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" }, { "id_sp": "133", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" }, { "id_sp": "134", "label": "solution", "doc_id": "Income-Driven Repayment Plans | Federal Student Aid#1_0" } ], "utterance": "In this instance, any unpaid interest will be capitalized added to the principal balance of your loans. This will increase the total cost of your loans over time, because you will then pay interest on the increased loan principal balance " }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "I was looking on the internet. how can I track my loans online?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Find information on all your federal student loans from the US Department of Education by logging in to \"My Federal Student Aid\"." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "What is a point for which loans, scholarships or study and work funds must be repaid?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Please note that it is a legal document. Signing a promissory note means that you agree to repay the loan in accordance with the terms of the promissory note." }, { "turn_id": 16, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "what advice can you give me to avoid non-compliance" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Emphasize that it is important that you do not borrow more than you need or more than you expect to be able to pay." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "I would like to know what happens if I cannot make my monthly payment?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "Do you have trouble making your monthly payments?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" }, { "id_sp": "63", "label": "solution", "doc_id": "Avoiding Default | Federal Student Aid#1_0" } ], "utterance": "You should contact your loan manager immediately. Your loan manager can help you understand your options." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "113", "label": "precondition", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "One more thing to be more clear. Can a father consolidate a more defaulted loan for the education of his children?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "114", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "The only income-driven plan they can choose is the Income-Contingent Repayment Plan" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "89", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" }, { "id_sp": "90", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "can we do the loan consolidation with only one loan?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "89", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" }, { "id_sp": "90", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "Yes, loan consolidation allows you to pay off a federal student loan with a new consolidation loan" }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "96", "label": "precondition", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "Have you decided to make three payments on a defaulted loan before you consolidate it?" }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "id_sp": "96", "label": "precondition", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "no, I'm not there yet" }, { "turn_id": 11, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "89", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" }, { "id_sp": "90", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "110", "label": "precondition", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "what comes next after I choose something like an income-driven plan for repayment?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "111", "label": "solution", "doc_id": "Getting Out of Default | Federal Student Aid#1_0" } ], "utterance": "You would have to select one of the available income-driven repayment plans at the time you apply for the consolidation loan and provide documentation of your income " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "How would I go about applying for a Total and Permanent Disability Discharge (TPD)?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "You would need to complete a TPD discharge application and send it in along with any required documents to Nelnet, the TPD discharge servicer." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "39", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "How can I learn more about applying for this TPD discharge and obtain an application?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "40", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" }, { "id_sp": "41", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "You should take the time to visit our TPD Discharge website at disabilitydischarge.com and select \"Application Process\"." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "Also, I need to really find out how TPD works. Is there a minimum or maximum amount to be repaid if I am approved for a loan forgiveness?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "Upon approval of a loan discharge, whatever balance is outstanding along with whatever repayments you made to the loan are refunded" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "Is it possible that a parent PLUS loan could be discharged?" }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "39", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "Have you evidence that the school falsely certified the student's ability to benefit from its training?" }, { "turn_id": 9, "role": "user", "da": "response_negative", "references": [ { "id_sp": "39", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "No, I have no evidence as yet" }, { "turn_id": 10, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "40", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "Do you know if the student in question had a disqualifying status at the time that the school in question certified the eligibility to receive a parent PLUS loan?" }, { "turn_id": 11, "role": "user", "da": "response_negative", "references": [ { "id_sp": "40", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "I don't know the answer to this but will be making enquiries to find out" }, { "turn_id": 12, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "42", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "Is there any evidence available that the school signed your name on the promissory note or other loan documents without having your authorization?" }, { "turn_id": 13, "role": "user", "da": "response_negative", "references": [ { "id_sp": "42", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "No evidence to my knowledge, but again, I will be looking in to this" }, { "turn_id": 14, "role": "agent", "da": "respond_solution_negative", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "If none of the above criteria can be met, then you will not qualify for any discharge of your parent PLUS loan" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Hi, if I have a disability can I qualify for a federal loan discharge?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Sure, in the event of a TPD discharge for total and permanent disability it frees you from having to pay a loan from the Federal Direct Loan Direct Loan Program." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "But qualifying for a TPD download is primary." }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Can you inform me of the requirements to qualify for a TPD download please?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Above all, it is important to complete and send a TPD download request, in addition to justifying the disability." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Can you explain more what was mentioned above?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "This plan frees you from having to pay a loan from the William D. Ford Federal Direct Loan Direct Loan Program, a loan from the FFEL Federal Loan Program." }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Pero es importante que primero califiques para la descarga de TPD." }, { "turn_id": 9, "role": "user", "da": "response_negative", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Please can you tell me how I qualify for that plan?" }, { "turn_id": 10, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "First of all you have to make a TPD download request." }, { "turn_id": 11, "role": "user", "da": "response_negative", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "How do I carry out such a process?" }, { "turn_id": 12, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "In addition, a representative can submit a request on my behalf to facilitate the process." }, { "turn_id": 13, "role": "user", "da": "response_negative", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "I wonder if any family member can complete the whole process?" }, { "turn_id": 14, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Sure, you can do the whole process." }, { "turn_id": 15, "role": "user", "da": "response_positive", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Can you tell me what steps are followed after submitting a registration application for TPD?" }, { "turn_id": 16, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Of course, after receiving the request you will be given the respective instructions." }, { "turn_id": 17, "role": "user", "da": "response_negative", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Perfect I will make the request." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Do I qualify for a discharge of my federal student loan?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "You can qualify if you are totally or permanently disabled." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Are you totally and permanently disabled?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Yes I am." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "To qualify you must complete and submit a TPD discharge application, along with various documentation." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "67", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" }, { "id_sp": "68", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "What if I submit VA documentation?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "67", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" }, { "id_sp": "68", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "We will notify you that your obligation has been discharged based on VA documentation." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Through the document, who does the term \"we\", \"our\", and \"us\" refer to?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "The US Department of Education." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "What other documents will I need?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "You will need documents that show that you meet our requirements for being considered totally and permanently disabled." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Can I qualify for a TPD discharge by having a doctor certify that I am disabled on an application? " }, { "turn_id": 13, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Is your disability expected to result in death?" }, { "turn_id": 14, "role": "user", "da": "response_positive", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Sadly, yes." }, { "turn_id": 15, "role": "agent", "da": "respond_solution_positive", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "I am terribly sorry to hear that. You can have your doctor certify on the TPD discharge application that you are unable to engage in any substantial gainful activity due to a physical or mental impairment." }, { "turn_id": 16, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Does a TPD discharge mean that I won't have to repay my loan back?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Yes. You will not have to pay your loan back." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "what comes next after I'm given a permanent disability discharge on a loan?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "63", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "That will depend on the type of documentation you submitted to show us that you qualified for a TPD discharge" }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "64", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "well what if I submitted VA documentation?" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "65", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Has it been determined that you are totally and permanently disabled based on documentation from the VA?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "65", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "no I want to gather info so I'm prepared" }, { "turn_id": 6, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "64", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "so how would I qualify by submitting VA documentation?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "You can qualify for a TPD discharge by providing documentation from the VA that shows you have received a VA disability determination because you 1 have a service-connected disability that is 100 percent disabling; or 2 are totally disabled based on an individual unemployability rating. " }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "for vets right?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Correct, If you are a veteran" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" }, { "id_sp": "61", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "what is going on after we do the permanent disability discharge application?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" }, { "id_sp": "61", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "The servicer will explain the process for the review of your application. You won't be required to make any payments on your loans while your discharge application is being reviewed. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Hello, can you tell me what would happen if I was approved to register for TPD?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "63", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "It is related to the TPD download but you should check if it qualifies for such a process." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "64", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "What is the documentation to present?" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "65", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "It consists of verifying that you are totally and permanently disabled to qualify." }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "65", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Can you explain more about the VA documentation?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "66", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "It is important that you look for information regarding Nelnet." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "Public Service Loan Forgiveness | Federal Student Aid#1_0" }, { "id_sp": "42", "label": "solution", "doc_id": "Public Service Loan Forgiveness | Federal Student Aid#1_0" } ], "utterance": "Does the loan forgiveness program qualify to apply by contractors?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "Public Service Loan Forgiveness | Federal Student Aid#1_0" }, { "id_sp": "42", "label": "solution", "doc_id": "Public Service Loan Forgiveness | Federal Student Aid#1_0" } ], "utterance": "You have to be directly employed by a qualifying employer for your employment to count toward PSLF" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "134", "label": "solution", "doc_id": "Public Service Loan Forgiveness | Federal Student Aid#1_0" } ], "utterance": "what can I do if I missed sending in some employment certification forms?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "134", "label": "solution", "doc_id": "Public Service Loan Forgiveness | Federal Student Aid#1_0" } ], "utterance": "When you apply for forgiveness, you will be asked to submit an Employment Certification Form for each employer you worked for while making the required 120 qualifying monthly payments. " }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "125", "label": "solution", "doc_id": "Public Service Loan Forgiveness | Federal Student Aid#1_0" }, { "id_sp": "126", "label": "solution", "doc_id": "Public Service Loan Forgiveness | Federal Student Aid#1_0" } ], "utterance": "do we need to be employed at a federal job when we apply?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "125", "label": "solution", "doc_id": "Public Service Loan Forgiveness | Federal Student Aid#1_0" }, { "id_sp": "126", "label": "solution", "doc_id": "Public Service Loan Forgiveness | Federal Student Aid#1_0" } ], "utterance": "You must be working for a qualifying employer at the time you submit the application for forgiveness and at the time the remaining balance on your loan is forgiven. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "97", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "What would happen if my obligation to repay my loans or satisfy my TEACH grant obligation is reinstated?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "98", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "You would again be responsible to repay your loans with the terms of your promissory note that you signed." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "99", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Did you apply for a discharge of loans?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "99", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Yes, I applied for a discharge." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "100", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" }, { "id_sp": "101", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Your status of your loans would go back to the status they were before you applied for the discharge." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "132", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "What if I am a veteran that proved I am totally and permanently disabled?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "133", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "You would be considered to have received the discharge for a federal tax purposes on the date the discharge was approved." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "122", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Do I need to resume repayment on my previously discharged loans?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "122", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Yes, you must resume repayment of your previously discharged loans or acknowledge that you are once again responsible to meet the terms and conditions of your TEACH grant service obligation." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "113", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "I received a TPD discharge but would like to go back to school, could I get more student loans or TEACH Grants?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "114", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" }, { "id_sp": "115", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Actually you would be able to but some conditions would need to be met." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "116", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "What if I received a TPD discharge based on VA documentation?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "117", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "You would have to give your school a letter from a physician stating you are able to engage in gainful activity, sign a statement that you can't get another TPD discharge." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Hello, can you clarify for me what is the discharge of your federal loans?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "It mainly consists of a TPD discharge for total and permanent disability frees you from having to pay a loan, but you must qualify for such a plan." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "It is vitally important to qualify for a TPD download." }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Please can you tell me what requirements are required to qualify?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Sure, it's important to complete and submit a TPD download request. also provide a series of documents that show that." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Can you advise me how I qualify for a TPD download?" }, { "turn_id": 7, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "To this end, you must meet various requirements to achieve this end." }, { "turn_id": 8, "role": "user", "da": "response_positive", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "What documentation should you submit?" }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "It is important that you find the information in the Department of Veterans Affairs." }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Can you expand that information more?" }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "In addition, it is vitally important that you visit the SSA Social Security Administration." }, { "turn_id": 12, "role": "user", "da": "response_positive", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "What is the purpose of SSA Social Security?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution_positive", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Of note, you can qualify for the plan by providing documentation from one of three sources." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "43", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Perfect, what else should I know?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "44", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "It is noteworthy that for student payments it will stop for 120 days to give you time to submit your application." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Hello, can you tell me if you have total disability can you qualify for a discharge of your federal loans?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Of course, it is important that you download the TPD for total and permanent disability." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "What requirements are needed to qualify for a TPD download?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "It is noteworthy that you must complete and submit a TPD download request. In addition to sending some documents related to the topic." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "Another point to consider is whether you are eligible for a discharge of your federal student loan. Is it possible to use them to pay off student loans as well?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "Can they also be used to pay off student loans?" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "How can I be eligible for a 100 percent loan download please?" }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "How can I be eligible for a 100 percent loan download please?" }, { "turn_id": 9, "role": "user", "da": "response_positive", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "Why do you need to know that information?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution_positive", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "You can be exempt from your loan if you were unable to complete your program because your school closed." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "What should happen to not be eligible to register your loans?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "A number of factors must pass for that case to occur." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Could you please give me some information about finding out how to get a discharge of my federal student loans if I have recently become disabled? " }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "A total and permanent disability discharge relieves you from having to repay a William D. Ford Federal District Loan Direct Loan Program loan, a Federal Family Education Loan FFEL Program loan, and/or a Federal Perkins Loan or to complete a TEACH Grant service obligation. " }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Are you attempting to qualify for the total and permanent disability discharge? " }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "I am not at this time. I am just needing to seek information about the possibility. " }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Does this type of discharge actually also apply for TEACH Grant service obligations? " }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "It does indeed. " }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "I received several loans and was unable to complete any of it, or transfer credits before the school closed, is it possible for these loans to be discharged?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "46", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" }, { "id_sp": "49", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" }, { "id_sp": "50", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "The only loans eligible for discharge are the ones for the program you didn't get to complete because of the school closure; not the ones you decided not to complete on your own and moved to another program." }, { "turn_id": 10, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "48", "label": "precondition", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "Did you start a program and decide not to continue and move on to another field of study?" }, { "turn_id": 11, "role": "user", "da": "response_negative", "references": [ { "id_sp": "48", "label": "precondition", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "No, that is not what happened." }, { "turn_id": 12, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "Are there certain criteria I need to meet to be eligible for a discharge of my federal student loan?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Closed School Discharge | Federal Student Aid#1_0" } ], "utterance": "Yes, certain eligible requirements are needed to get a closed school discharge and you must apply for it." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "104", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "What would happen if my TPD discharge request would be denied? " }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "105", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "If it is determined that you don't qualify for a TPD discharge, Nelnet will notify you of the reason for the denial of your application. " }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "105", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "I have not been denied, but would like to know what would happen if I could not qualify for a TPD discharge. " }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "104", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "137", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "If my loan would be discharged due to TPD, would I have to pay taxes on the discharged loan amount? " }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "138", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "If you have showed that you are totally and permanently disabled based on documentation from the SSA or a doctor's certification meaning that you are subject to a three-year postdischarge monitoring period, you are considered to have received the discharge for federal tax purposes a the end of the postdischarge period and that is the federal tax period that you would have to use. " }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" }, { "id_sp": "44", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "How should I let Nelnet know that I want to apply and request a TPD discharge? " }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" }, { "id_sp": "44", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "You do that by phone or by e-mail. " }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "76", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "What does Nelnet notify me of after I am declared disabled? " }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "76", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Nelnet will notify you that you will be subject to a three-year posdischarge monitoring period that begins on the date the discharge is approved, and that your obligation to repay your loans or complete your TEACH Grant service obligation will be reinstated if you don't meet certain requirements at any time during this monitoring period. " }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "What does qualifying for a discharge relieve me of? \n" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "A TPD discharge relieves you from having to repay a William D. Ford Federal Direct Loan Direct Program loan, a Federal Family Education Loan FFEL Program loan, and/or a Federal Perkins Loan or to complete a TEACH Grant service obligation. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "104", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "What would happen if my TPD discharge request would be denied? " }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "105", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Has your request been denied? " }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "105", "label": "precondition", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "It has. " }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "106", "label": "solution", "doc_id": "Total and Permanent Disability Discharge | Federal Student Aid#1_0" } ], "utterance": "Then you already know that Nelnet has notified you of the reason for the denial of your discharge application and has explained that you may ask for reevaluation of your discharge application if you provide new information that supports your eligibility for discharge within 12 months of the date you were notified that your discharge application had been denied. " }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "15", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "Sure. But if my application has been denied, can I choose to be approved again? . Is it easy to apply for a loan discharge approval?" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "Do you have a Direct Loan or FFEL Program loan and wish to apply for a loan discharge due to false certification?" }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "Yes, that is exactly what I am looking to do" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "17", "label": "solution", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "When applying for a discharge, you will need to complete the loan discharge application that is relevant to your own personal circumstance" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "29", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "If I get approval for a loan discharge, how much of my loan will be discharged?" }, { "turn_id": 10, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "Have you met the eligibility requirements for a discharge on your loan?" }, { "turn_id": 11, "role": "user", "da": "response_negative", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "False Certification Discharge | Federal Student Aid#1_0" } ], "utterance": "I am not sure, I have not gone that far into the process as yet" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "79", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "What about making payments?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "The US Department of Education has several loan servicers that handle billing and other services on loans for William D. Ford Federal Direct Loans and for loans through FFEL and loans the ED later purchased." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Do you have automatic monthly debit of your loan payments?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "No, I have not set up automatic monthly debit payments from my checking or savings account." }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "85", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Do you need to make a payment by postal mail?" }, { "turn_id": 6, "role": "user", "da": "response_negative", "references": [ { "id_sp": "85", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "No, I do not mail my payment in." }, { "turn_id": 7, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "79", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "83", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "84", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Would I receive a discount for signing up for debit withdrawal of my payments?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "83", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "84", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Yes, you would receive .25% interest rate deduction on Direct Loans and you should contact your loan servicer for more information." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "41", "label": "precondition", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "I have a concern about my student loan service. What if I have FFEL Program loans that is not owned by ED and I need to contact them?" }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "42", "label": "precondition", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Do you need to contact your FFEL Program loans not owned by ED servicer?" }, { "turn_id": 12, "role": "user", "da": "response_positive", "references": [ { "id_sp": "42", "label": "precondition", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Yes, I do need to contact them about details." }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Then you should contact the servicer about the payment options and tools." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Hi there. I would like to get some information related to the repayment of loans." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Sure, we can help you to make a plan to successfully repay your loan." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Great. And when do I have to start paying this loan?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "27", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "28", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "You start paying once you graduate. , drop below half-time enrollment or if you leave school." }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Is your student loan a direct subsidized or unsubsidized one or a federal family education loan?" }, { "turn_id": 6, "role": "user", "da": "response_negative", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Not really... Well, I am not sure." }, { "turn_id": 7, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Is your loan a plus one?" }, { "turn_id": 8, "role": "user", "da": "response_positive", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Yes, the one I got is that one." }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Great. If that's the case you'll start to repay your loan just before it's payout." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "27", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "I have a question in relation to my loan, is there any other option that I could have in regards to repayments, other than deferment or forbearance?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "27", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "It could be worth looking at another plan such as an income-driven repayment plan before you choose forebearance or deferment." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "104", "label": "solution", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" }, { "id_sp": "105", "label": "solution", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" }, { "id_sp": "107", "label": "solution", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "Something more about the types of loans eligible for deferment, what if I am no longer eligible for the requirements for this loan?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "104", "label": "solution", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" }, { "id_sp": "105", "label": "solution", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" }, { "id_sp": "107", "label": "solution", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "You actually can receive a six month post deferment grace period." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Hello, I need information related to student payments please?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "It is vitally important that you develop a plan that allows you to pay off your loan on time." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Can you tell me what the grace period consists of?" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "50", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Of course, it is a plan that applies to most types of federal loans." }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "50", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Can you give me more information on that topic?" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "51", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "This plan applies after graduation." }, { "turn_id": 7, "role": "user", "da": "response_negative", "references": [ { "id_sp": "51", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "What does that plan consist of?" }, { "turn_id": 8, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "47", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "48", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "What electronic media does the information reach?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "47", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "48", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Keep an eye on his email, usually the information arrives by this means." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "Concerning Temporary Relief? What happens during the period of deferment or forbearance?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Get Temporary Relief | Federal Student Aid#1_0" } ], "utterance": "Interest will accrue during your period of deferment or forbearance except in cases like one offered as a result of COVID-19 national emergency." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "69", "label": "precondition", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Are my federal student loans able to be transferred from my current administrator to another administrator?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "70", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" }, { "id_sp": "71", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "If we transfer your federal student loans from one administrator to another administrator, your loans will remain the property of ED. Transferring to another servicer simply means that a new servicer will provide the support you need to fully repay your loans\n" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "79", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "who are we really dealing with when we get a direct loan?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "The U.S. Department of Education uses several loan servicers to handle the billing and other services on loans for the William D. Ford Federal Direct Loan Program " }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Did you have any questions on automatic debits?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "nope I will pay another way" }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "85", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Would you like to know how to make a payment by postal mail?" }, { "turn_id": 6, "role": "user", "da": "response_negative", "references": [ { "id_sp": "85", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "no I want to know more about loans" }, { "turn_id": 7, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "79", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "what other loans do other places handle for you?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "The U.S. Department of Education also uses several loan servicers to handle the billing and other services on loans for that were made under the Federal Family Education Loan Program and that ED later purchased ." }, { "turn_id": 10, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "87", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Would you like information on repayment plan options?" }, { "turn_id": 11, "role": "user", "da": "response_negative", "references": [ { "id_sp": "87", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "no you answered what I needed thank you" }, { "turn_id": 12, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "Can you give me more info about the General Forbearance? What is the significance of calling a general forbearance by a different name?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "Student Loan Forbearance | Federal Student Aid#1_0" } ], "utterance": "It is called a discretionary forbearance because the loan servicer can decide to grant the request." }, { "turn_id": 15, "role": "user", "da": "query_solution", "references": [ { "id_sp": "108", "label": "solution", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "Okay. Now in terms of loan eligibility and deferment, what loans are liable for non-payment during the post-deferment grace period?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "108", "label": "solution", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "There are several loan types that are eligible for deferment. One of them is the FFEL Program loan." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "What is something I should do before student loan repayment begins?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "You should have a plan that would keep you on track to pay back your loan on time and in full before repayment begins." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "103", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Should I contact my loan servicer if I am struggling to make payments?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "103", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Yes, it is a wise decision to contact your loan servicer if you are struggling to make your payments." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "51", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "What is the grace period for federal student loans?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "52", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "53", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "54", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "For federal student loans the grace period is after you graduate, leave school, or drop below half-time, you would have a six month grace period and sometimes 9 months for Perkins Loans." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "Is it possible to make a payment to another loan servicer if I don't want to use Great Lakes or Nelnet?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "Yes you can. You can also get a 0.25% interest rate deduction when you participate in automatic debit." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "Where can I find out more about payments to Great Lakes or Nelnet?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "If you have an account with Great Lakes or Nelnet visit your account dashboard for more information." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "Is there a way that I can make sure that I never miss a payment of my loan?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Make a Student Loan Payment | Federal Student Aid#1_0" } ], "utterance": "Yes the best way is to sign up for automatic debit through your federal loan servicer to have your payments automatically taken from your account." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "79", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Hi, I need to make regular payments on my student loan. What sort of options are available to make this easier for me?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "You can set up a Standard Repayment Plan with your loan servicer. If this does not work for you you can tell your loan servicer that you would like a different repayment plan. It is best to contact your loan servicer about repayment of your loan." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Would you like to schedule an automatic monthly electronic debit for the repayment of your loan?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "No I don't think I would like that." }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "85", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Would you prefer to made a payment on your loan by sending a check by mail?" }, { "turn_id": 6, "role": "user", "da": "response_positive", "references": [ { "id_sp": "85", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Yes I would like to pay by check." }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "86", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "That can be done. You will have to contact your loan servicer and ask for their mailing address and you can then mail them a check." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "110", "label": "precondition", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "I'd like to inquire about what would happen to my loan if I stop making payments while my deferment application is pending?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "111", "label": "solution", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "You loan will be considered delinquent and you might go into default." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "On a somewhat related note, with my current loans. What are my options to make my loan payment?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "You can contact your loan servicer who will advise you as to how to make payments on your loan." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "66", "label": "precondition", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Okay, thanks for the heads up, I'll remember that. Another thing I'd like to learn more about is loan transfers, could you assist me?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "68", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Of course In some cases, we need to transfer loans from one administrator to another administrator.\n" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Could you possibly give me some tips and pointers on developing a plan that would put me on track for student loan repayment in full and on time? " }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Before your repayment begins, develop a plan that puts you on track. " }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "83", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "84", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Is there any way to get an interest rate deduction on a Direct Loan? " }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "83", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "84", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "If you schedule an automatic monthly electronic debit of your loan payment from your bank account, you may receive a 0.25% interest rate deduction on your Direct Loan. " }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Who Should I Contact About Loan Information?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "If you re no longer in school , contact your loan servicer when you change your name, address, or phone number ; need help making your loan payment." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "15", "label": "precondition", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Is there a way to identify my servicer, too?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Yes. We have a list of loan servicers for loans that the U.S Department of Education ED owns." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Do you want to find out who your loan servicer is?" }, { "turn_id": 10, "role": "user", "da": "response_positive", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Yes, exactly." }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "In that case you can call the Federal Student Aid Information Center FSAIC at 1 - 800 - 433 - 3243." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "54", "label": "precondition", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "What if I have loans from the HEAL program, in default?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Then you should contact the Debt Collection Center for help with account-related questions." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "79", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "how student loan payments are handled" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Well the US Department of Education uses multiple loan managers to handle billing and other loan services for the William D. Ford Federal Direct Loan Direct Loan Program and for loans made under the FFEL Program of Federal Family Education Loans and that ED later purchased" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "do you want to make a payment?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "If I want to know more about this topic and make payments" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "83", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "84", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "You will receive a 0.25% interest rate deduction on direct loans. Contact your loan servicer for more information." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "By the way, who can I contact to give me information on whether these loans are for this year or the next?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "Loan Servicers | Federal Student Aid#1_0" } ], "utterance": "Your school's financial aid office must have that information" }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "105", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "106", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "107", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "What if I've fallen behind on one or more loan payments? What should I try to stay away from?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "105", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "106", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "107", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "One thing you definitely want to avoid is going default! This occurs when you are at least nine months behind on your student loan. The consequences of default include damage to your credit rating and future indebtedness." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "79", "label": "solution", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "I have another question regarding the Military Service and Post-Active Duty Student Deferment. What will happen if I am in the military and want a deferment?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "79", "label": "solution", "doc_id": "Student Loan Deferment | Federal Student Aid#1_0" } ], "utterance": "You will have to complete the Military Service and Post-Active Duty Student Deferment Request." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "109", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "something else I want to ask about FAFSA. What is causing the totals reported last year to be different?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "110", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "contact your loan servicer to find out your options." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "85", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "How can I make a payment by post?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "86", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "you must contact your loan servicer for the mailing address" }, { "turn_id": 16, "role": "user", "da": "query_condition", "references": [ { "id_sp": "111", "label": "precondition", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Can you forgive the student loan?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "112", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" }, { "id_sp": "113", "label": "solution", "doc_id": "Student Loan Repayment | Federal Student Aid#1_0" } ], "utterance": "Generally, you are required to repay your student loan, but in certain situations, your loan may be forgiven, canceled, or canceled" } ]