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[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "Registrations#3_0" } ], "utterance": "Hello, need some help on DMV resources" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "54", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "55", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "Well, about that, you have some options. You have Businesses regulated by DMV such as Inspections Stations, Dealers and Transporters, Repair Shops, etc. Plus, the determination about if car was flooded or stolen, and the case of an deceased family member." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "61", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "What about parking violations? Or parking regulation? Does DMV have resources for those?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "61", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "Sorry, no. For those cases, you must get in touch with local authority. DMV has nothing to do about it" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "California emissions standards#3_0" } ], "utterance": "Is there a form I can fill out if my vehicle is exempt from the California emissions standard?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "California emissions standards#3_0" } ], "utterance": "you or the car dealer can complete form MV-74 to certify the exemption" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "California emissions standards#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "California emissions standards#3_0" }, { "id_sp": "16", "label": "solution", "doc_id": "California emissions standards#3_0" } ], "utterance": "How can I find out if my vehicle meets the California emissions standard?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "California emissions standards#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "California emissions standards#3_0" }, { "id_sp": "16", "label": "solution", "doc_id": "California emissions standards#3_0" } ], "utterance": "Look for these words or similar language on the MCO Manufacturer's Certificate of Origin and the emissions label under the hood:\n \"California Only Vehicle: This vehicle complies with US and California EPA regulations applicable to vehicle model year - new motor vehicles commercially introduced for sale in California only." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "California emissions standards#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "California emissions standards#3_0" }, { "id_sp": "5", "label": "solution", "doc_id": "California emissions standards#3_0" } ], "utterance": "What vehicles are subject to California emission standards?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "California emissions standards#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "California emissions standards#3_0" }, { "id_sp": "5", "label": "solution", "doc_id": "California emissions standards#3_0" } ], "utterance": "Your vehicle must meet the California emissions standard if it has less than 7,500 miles on the odometer and is\n a 1996 model year or a newer light duty passenger or truck vehicle that has a GVWR gross vehicle weight rating of 6,000 lbs. or less" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "California emissions standards#3_0" } ], "utterance": "What if the vehicle was replaced too?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "California emissions standards#3_0" } ], "utterance": "If your vehicle is exempt from the California emissions standard if" }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "California emissions standards#3_0" } ], "utterance": "But if the vehicle was registered in another state and now I reside in New York?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "California emissions standards#3_0" } ], "utterance": "If your vehicle is exempt from the California emissions standard if" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Registrations#3_0" } ], "utterance": "Good afternoon, was wondering if you can give me some related info on vehicles already registered in NY?" }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "Registrations#3_0" } ], "utterance": "On what kind of suspensions exist, to be exact." }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "Sure, you have available information about suspension for parking tickets or for toll violations." }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Registrations#3_0" } ], "utterance": "Understood. Now, Do i need to register any vehicle i own in NY?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "Yes. Any vehicle you own need to be registered at DMV office. These apply for any vehicle you have, regardless if it is personal or for your business. You can consult the requirements for specific vehicle types." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "Registrations#3_0" } ], "utterance": "Good, and can you tell me what i need for register?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "Sure. You'll need to complete the DMV's Document Guide. That will help you to make sure you have all the corrects proofs of identification along with the other necessary documents, before you visit the DMV." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "54", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "55", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "Thanks, i'll make sure to follow it. Now please, wanna know what kind of resources you have available?" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "If a family member has died#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "If a family member has died#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "If a family member has died#3_0" } ], "utterance": "Can you tell me more about the DMV's Document Guide?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "If a family member has died#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "If a family member has died#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "If a family member has died#3_0" } ], "utterance": "] On this page you can info to help you." }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "54", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "55", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "No problem. DMV has some resources available. For example, there is Businesses regulated by DMV, as well as Inspection Stations, Dealer and tranportes and even repair shops. Also, you have resources to determine if a car was flooded or stolen and another resource for in case a family member dies." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "I'm glad you have those in case I need them. Sorry, but could you please look into my suspension question from earlier? Isn't it just parking fines and toll violations?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "Totally correct.You have available information on those topics." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Registrations#3_0" } ], "utterance": "I am considering opening up a small used car lot in my town. Can I register and title the vehicles on my lot myself and then charge my customers for that? " }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "Auto dealers can indeed register and title vehicles, and issue plates and charge a fee for this. " }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "Registrations#3_0" } ], "utterance": "If I am the owner of a used car lot and I choose to register and title the vehicles on my lot myself, to they all have to be in my name or can I have one of my employees do this for me on occasion? " }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "Registrations#3_0" } ], "utterance": "I do not intend to register every vehicle myself. I want this to be something my employees can do and to be able to charge my customers a fee for this. " }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "33", "label": "precondition", "doc_id": "Registrations#3_0" } ], "utterance": "Are you intending to become a full-time auto dealer? " }, { "turn_id": 6, "role": "user", "da": "response_positive", "references": [ { "id_sp": "33", "label": "precondition", "doc_id": "Registrations#3_0" } ], "utterance": "I am indeed, yes. " }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "34", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "35", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "36", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "If you are an auto dealer you can register and title the vehicles, issue plates, and charge a fee for this and the registration does not have to be in the owner's name, or for only one person. You can have the registration written up in any manner that suits your needs best. " }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "64", "label": "precondition", "doc_id": "Registrations#3_0" } ], "utterance": "What do I do if I want to renew a registration online? " }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "65", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "66", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "67", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "If you want to renew a registration online, you can do so and print a 10 day document to use until your new registration arrives in the mail. However, you cannot do this if your vehicle has been altered or stretched to increase the number of passengers or if there are other special circumstances. " }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "Where do I need to register vehicles owned by my business? " }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "You must register any vehicle owned by your business at a DMV office. " }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "54", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "55", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "Where do I place my registration sticker? " }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "If a family member has died#3_0" } ], "utterance": "I would also like to ask, how can I process the transfer of ownership of a vehicle of someone who has already died?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "If a family member has died#3_0" } ], "utterance": "Use this checklist to help you transfer the ownership when the vehicle owner is deceased PDF MV-843" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "54", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "55", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "The sticker should be placed on your windshield. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Registrations#3_0" } ], "utterance": "Do I need to register my car in New York if it's registered in a different state?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "Yes, you need to register any vehicle you own at the DMV." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "30", "label": "precondition", "doc_id": "Registrations#3_0" } ], "utterance": "What do I need to bring to get it registered?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "Complete the DMV's Document Guide to make sure you bring everything you need." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" } ], "utterance": "I'd also like to learn more about the passenger class plates. What if I have a modified pick-up that weighs less than 5 pounds empty?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" } ], "utterance": "In that case you may register it in the passenger class if it meets our conditions." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" } ], "utterance": "Should I renew my registration, can I change the class of the vehicle at the same time?" }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "50", "label": "precondition", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" } ], "utterance": "Does your registration expire in less than 60 days?" }, { "turn_id": 9, "role": "user", "da": "response_negative", "references": [ { "id_sp": "50", "label": "precondition", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" } ], "utterance": "No, it will take longer than that." }, { "turn_id": 10, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" } ], "utterance": "Say, what if I use the pick-up without the needed modifications?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" } ], "utterance": "Then you must register it in the commercial registration class." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "51", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Hi, I'd like to know how can I get a motorcycle license?" }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "66", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "I mean, I already have ONE, but it's an out-of-state license, I came here last week and since I'm here in New York I want to change my out-of-state license for a New York license, is that possible?" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "67", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Do you want to become a resident of New York, or are you going to spend just a few days here?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "67", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "No, I don't want to become a resident of New York state. " }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "66", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "54", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "I just wan't to know whether or not that is possible, since I don't want to go through the whole motorcycle road test again. I read something about a course, but that's basically like doing the whole test again." }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Don't worry. If you have a valid motorcycle license issued by another state where you are resident, you can drive motorycles in New York without any problem. But if you are into getting a New York license, visit the New York State Motorcycle Safety Program website, or call toll - free at 1 - 800 - 446 - 9227.You can get extra information on how to get a New York license without going to the whole process of a road test" }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "Is there anything else I should know before my road test?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "Once you get your learner permit you should always obey the permit restrictions on where and when you may drive. Then you have to complete a 5-hour pre-licensing course." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "93", "label": "precondition", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "What should I do in case I lost my certificate?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "94", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "You have to contact the school that issued the certificate to obtain another one." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "51", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Hello, I recently moved from Texas, and I already read a few stuff about how to change my license. But I need additional information regarding my road test , could you help me out?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "52", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "You need to know if you can get the road test waived?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "52", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Yes. I don't want to go through a motorcycle road test again. I already own a motorcycle license. " }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "53", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "We can waive the test if you are qualified and you complete an approved course." }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "54", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Do you want more information? " }, { "turn_id": 6, "role": "user", "da": "response_positive", "references": [ { "id_sp": "54", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Yes, I'd like to get more information." }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "To get more information please visit the New York State Motorcycle Safety Program website, or call at 1 - 800 - 446 - 9227" }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "52", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "53", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "One more question: you mentioned that accelerating smoothly and moderately was important, but what if my test requires me to drive on a highway? I won't be able to drive slowly because all the cars will be honking at me." }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "52", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "53", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "Don't worry about that! When you are taking the driving test, your headlights will be on so everyone know you are in a test, also the car we use is a special car and has a logo. So it's ok, just stick to a smoothly and moderately acceleration, and don't force the engine so it does not stall. " }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "67", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "BTW, I want to remain in New York for a few months and would like to become a New York resident. Will I be able to swap my out-of-state motorcycle license for a New York one in that case?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "68", "label": "solution", "doc_id": "Get a motorcycle license#1_0" }, { "id_sp": "69", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Yes, when you become a NY resident, you can exchange your license for a NY license." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "40", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "What about the license exchange for a New York license? Do you need to carry your learner's permit, which includes your photo?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "40", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Please bring your photo learners permit" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "I would like to know how to get motorcycle license,please." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "If you reside in New York, you must have a Class M or Class MJ driver's license or a learner's license to ride a motorcycle." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "How can I get a motorcycle license?" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Have you applied for a motorcycle permit at a DMV office?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "I have not done it." }, { "turn_id": 6, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Can you give me some tip that can be useful in my motorcycle road test?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Get a motorcycle license#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Get a motorcycle license#1_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Have at least 30 hours of practice before taking your road test." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Do you have a Class MJ permit?" }, { "turn_id": 10, "role": "user", "da": "response_positive", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Yes, my permit is Class MJ." }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "If you are under 18, you must obey the restrictions and requirements for drivers under 18." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "93", "label": "precondition", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "I want to know more about the road test. What if I misplace my Certificate of Supervised Driving before my road test?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "94", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "If you have lost your Certificate of Supervised Driving, you should contact the office that issued this certificate to you, who will be able to replace it for you" }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "sure. Now I need to ask about Supervised Driving Certificate. how to reschedule an appointment" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "you must cancel your appointment before you can search for a new date. you can not have more than one appointment at a time" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "I want to get a motorcycle license, give me some info about it, please." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "If you are a New York State resident, you must have a Class M or Class MJ driver license or learner permit to drive a motorcycle." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Just to confirm... do you need a motorcycle license?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "3", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Yes, I need to get it." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Get a motorcycle license#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a motorcycle license#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "First of all, you must first get a motorcycle learner permit. The DMV will offer you 3 types of documents. for more information, see \"Enhanced , REAL ID and Standard documents\"." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "May I ask for another ways to make a reservation?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Exchange your out-of-state driver license#1_0" } ], "utterance": "see our office locations and hours " }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "15", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "In regard with this, I already have a New York State learner permit, can this benefit me in applying for a motorcycle permit?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Get a motorcycle license#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Yes, bring the document to a DMV office and a $10.00 payment for the application fee and the motorcycle license fee." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "By the way, I am 18 years old, in that sense, how much supervised driving practice should I have before taking the practical exam?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "Very well, that's important. Well, as you are under 18, the minimum hour requirement would be 50 hours of supervised practice driving." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "39", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Also, I need to find out if there are any restrictions. What if I don't have another kind of New York State driver's license?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "40", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": " You will receive your motorcycle license with your photo by mail about 2 weeks after your road test and you don't have to visit a DMV office." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "52", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Can I get the motorcycle road test waived?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "53", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Yes, we can waive the test if you are qualified and you complete an approved course." }, { "turn_id": 16, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "54", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Have you already got information about approved courses in your area?" }, { "turn_id": 17, "role": "user", "da": "response_positive", "references": [ { "id_sp": "54", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Yes, I got some info about it, thanks." }, { "turn_id": 18, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Ok, anyway, you can visit the New York State Motorcycle Safety Program website or call toll-free at 1-800-446-9227." }, { "turn_id": 19, "role": "user", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "What if I pass the road test?" }, { "turn_id": 20, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "You will receive a temporary motorcycle's license from the examiner." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "How do I get a motorcycle license?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "In order to drive a motorcycle, every New York resident must have a Class M or Class MJ driver license or learner permit which entitles them to drive a motorcycle" }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "What are the steps involved in getting a motorcycle license?" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "Your first step is to apply for the motorcycle permit at a DMV office" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "How do I apply for my motorcycle permit at a DMV office?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Get a motorcycle license#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Get a motorcycle license#1_0" } ], "utterance": "You must first study the NY State Motorcycle Operator's Manual and prepare yourself for the written test that is involved" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" } ], "utterance": "Okay. Now, relating on getting a motorcycle license, what kind of Non-Driver ID Card should I get?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" } ], "utterance": "That would be the Driver License for Non -Driver ID card PDF MV-44" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" }, { "id_sp": "32", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" } ], "utterance": "I don't have a New York State driver license, what do you recommend me to do?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" }, { "id_sp": "32", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" } ], "utterance": "you should apply for a Class E driver license instead of a Class D. The tests for both types of licenses are the same." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" }, { "id_sp": "38", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" } ], "utterance": "Will I need an Enhanced ID for domestic flights in the near future?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" }, { "id_sp": "38", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" } ], "utterance": "Yes, from October 2020 onwards you'll need to have an Enhanced or REAL ID to board domestic flights." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" } ], "utterance": "What do I need to know to be able to drive a taxi in New York City?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" }, { "id_sp": "38", "label": "solution", "doc_id": "Get a license to drive a taxi or livery vehicle#3_0" } ], "utterance": "You first need to contact the Taxi and Limousine Commission." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "I have to attend my local DMV centre and am wondering what exactly I have to bring with me?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "What documentation do you currently have in relation to your vehicle?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "null" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "If you have a copy of the posted notice of sale of the vehicle, as this is one of the documents that will cover off what you need to bring with you to the centre" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "65", "label": "precondition", "doc_id": "How to renew a registration#1_0" } ], "utterance": "I'd like to ask another question about the name update. If I am qualified for a 'no charge' registration, how do I go about registering?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "66", "label": "solution", "doc_id": "How to renew a registration#1_0" }, { "id_sp": "67", "label": "solution", "doc_id": "How to renew a registration#1_0" }, { "id_sp": "68", "label": "solution", "doc_id": "How to renew a registration#1_0" } ], "utterance": "You will need to renew at a DMV office and you will need to bring documentation to prove you are eligible for exempt status." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "48", "label": "solution", "doc_id": "How to renew a registration#1_0" }, { "id_sp": "49", "label": "solution", "doc_id": "How to renew a registration#1_0" }, { "id_sp": "50", "label": "solution", "doc_id": "How to renew a registration#1_0" } ], "utterance": "will there be a problem if I have a new name? can I still do it online or do I have to walk in to a DMV with proof?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "48", "label": "solution", "doc_id": "How to renew a registration#1_0" }, { "id_sp": "49", "label": "solution", "doc_id": "How to renew a registration#1_0" }, { "id_sp": "50", "label": "solution", "doc_id": "How to renew a registration#1_0" } ], "utterance": "You can still renew online but the new document will display your previous name. You won't be able to change your name during the online transaction, but we can give you information on how to change your name on a registration or title." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "69", "label": "precondition", "doc_id": "How to renew a registration#1_0" } ], "utterance": "Did you know you will receive a temporary registration while you wait for your new registration documents to arrive in the mail?" }, { "turn_id": 10, "role": "user", "da": "response_positive", "references": [ { "id_sp": "69", "label": "precondition", "doc_id": "How to renew a registration#1_0" } ], "utterance": "yes" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "52", "label": "solution", "doc_id": "How to renew a registration#1_0" }, { "id_sp": "53", "label": "solution", "doc_id": "How to renew a registration#1_0" }, { "id_sp": "54", "label": "solution", "doc_id": "How to renew a registration#1_0" } ], "utterance": "so I can't register online while I have an exempt registration fee?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "52", "label": "solution", "doc_id": "How to renew a registration#1_0" }, { "id_sp": "53", "label": "solution", "doc_id": "How to renew a registration#1_0" }, { "id_sp": "54", "label": "solution", "doc_id": "How to renew a registration#1_0" } ], "utterance": "You can not renew registrations online for vehicles that are exempt registration fees. You will have to bring proof that the vehicle is eligible for exempt status to a DMV office." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "55", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Good morning, need some help with a vehicle bought on a auction." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "56", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "I'm needing to know some more info about that topic, please." }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "57", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "For that kind of issues, you should use the form MV-82.1, also known as Vehicle Registration / Titling Application." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Do you need a specific information for registering? " }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Yes, i would like something more specific, as i'm interested on various types of vehicle." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "59", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "If that's the case,you can find that specific information referring to the web pages listed on DMv's page." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "In-transit vehicle permits (temporary registrations)#3_0" } ], "utterance": "What should I do if I want to transport a vehicle purchased in New York to another state?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "In-transit vehicle permits (temporary registrations)#3_0" } ], "utterance": "you can apply for an in transit permit, which will allow you to transport a vehicle from a location in new york state to a location outside new york state" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "In-transit vehicle permits (temporary registrations)#3_0" }, { "id_sp": "62", "label": "solution", "doc_id": "In-transit vehicle permits (temporary registrations)#3_0" }, { "id_sp": "63", "label": "solution", "doc_id": "In-transit vehicle permits (temporary registrations)#3_0" } ], "utterance": "what if im not a new york resident. " }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "In-transit vehicle permits (temporary registrations)#3_0" }, { "id_sp": "62", "label": "solution", "doc_id": "In-transit vehicle permits (temporary registrations)#3_0" }, { "id_sp": "63", "label": "solution", "doc_id": "In-transit vehicle permits (temporary registrations)#3_0" } ], "utterance": "non new york state residents can apply" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "In-transit vehicle permits (temporary registrations)#3_0" } ], "utterance": "can i apply for an in transit permit?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "In-transit vehicle permits (temporary registrations)#3_0" } ], "utterance": "you will need a proof of identity" }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "In-transit vehicle permits (temporary registrations)#3_0" } ], "utterance": "what is acceptable proof of insurance?" }, { "turn_id": 14, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "In-transit vehicle permits (temporary registrations)#3_0" } ], "utterance": "if you are a resident of new york state. does this apply to you?" }, { "turn_id": 15, "role": "user", "da": "response_negative", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "In-transit vehicle permits (temporary registrations)#3_0" } ], "utterance": "no" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "55", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Where can I get additional information regarding the process of registering a vehicle I bought at a sheriff or marshal auction? " }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "56", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Do you need more help regarding this topic?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "56", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Not at the moment, I'm only querying this currently" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Are you a resident of the United States?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "If I wasn't a resident of the US, would I be able to register a vehicle in New York that I bought at a sheriff or marshal auction?" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "If you are not a resident of the US, you can register a vehicle in this example so long as you meet the registration requirements" }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "I do meet the registration requirements" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "62", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Because you meet the registration requirements, you can register the vehicle here" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "91", "label": "precondition", "doc_id": "Register a snowmobile#1_0" } ], "utterance": "Also, I don't believe I have the proper identity documents for other types of evidence. So, what do I do now?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "92", "label": "solution", "doc_id": "Register a snowmobile#1_0" } ], "utterance": "You will have to provide other kinds of proof." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Register a snowmobile#1_0" } ], "utterance": "How do I find the operating hours at my local DMV office?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Register a snowmobile#1_0" } ], "utterance": "You can find that information on the DMV website." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "55", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "I'm looking for additional information regarding registering a vehicle I bought at a sheriff auction" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "56", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Do you need more help with this particular process?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "56", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Not at the moment thanks" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Are you a resident of the United States?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Yes I am" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "You can still register a vehicle in New York, provided you meet the registration requirements" }, { "turn_id": 7, "role": "user", "da": "response_negative", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "null" }, { "turn_id": 8, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "55", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "What about Vehicle Identification Numbers in relation to vehicles bought at a sheriff auction and the registering of these vehicles?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "There are laws regarding VINS in New York that are there to protect consumers" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Estimate registration fees and taxes#1_0" } ], "utterance": "Would I still be charged the sales tax when I register the vehicle at the DMV if I paid it when I bought it?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Estimate registration fees and taxes#1_0" } ], "utterance": "If that tax has already been paid, then you are fine on that. " }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "California emissions standards#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "California emissions standards#3_0" }, { "id_sp": "5", "label": "solution", "doc_id": "California emissions standards#3_0" } ], "utterance": "What details do I need to know in order to determine if my vehicle is subject to the California emissions standards?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "California emissions standards#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "California emissions standards#3_0" }, { "id_sp": "5", "label": "solution", "doc_id": "California emissions standards#3_0" } ], "utterance": " your vehicle must comply with the California emissions standard if it has less than 7,500 miles on the odometer and is" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Hi, I bought a car from marshal auction. How can I register it?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "So you you must bring some things to DMV, so can you bring?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "No I have no time for that nowadays." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "But do you know that to register you must bring some document to DMV?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Yes you are right. But no time. I want to find another way." }, { "turn_id": 6, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "How can I learn more information about that?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "59", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "You can visit webpage." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "And I am not a US resident. Is that a problem to register?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "62", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Not it is not. One rule is to meet the registration requirements" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "And I heard Vehicle Identification Numbers (VINS). What is that?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "It exists to protect you. It is vehicle identification number." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "70", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "And if I have a title? What changes?" }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "I also hope to find out regarding my vehicle registration, what if in case I want to register more than one vehicle type?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "If you want to do that, then you should refer to the online information available to you, accessing the web pages listed on this page." }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "71", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "72", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "73", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Ok I can send an email. There is some issues about that." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "39", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Hi, I recently bought a vehicle at a marshal auction. Could you tell me about any fees I will have to pay?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "40", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "41", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "42", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Fees are determined by the vehicle's weight and your place of residence. If it's a first time registration, then there will be additional costs like sales tax." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "47", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Is this the first time that you are registering this vehicle?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "47", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Oh I have a special registration, so I don't need another." }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Most counties require a 1 or 2 year registration fee as a vehicle use tax. Does this apply to you?" }, { "turn_id": 6, "role": "user", "da": "response_positive", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Yes it does." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Do I need to give the VIN number when I register?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Yes it is necessary to submit this information." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "71", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "72", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "73", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "What type of insurance information do I need to submit?" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "116", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Is there any consequence if I buy my car from a private owner's sale?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "117", "label": "solution", "doc_id": "Register a vehicle#1_0" }, { "id_sp": "118", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "If that so, both you and owner need DMV to calculate taxes, in order to issue a payment receipt. This can be done through the filling of form DTF-802 for Tax and Finance by both parts." }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "71", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "72", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "73", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "You will need both your NY State Insurance ID cards and the electronic notice that your insurance company will provide to you. Both are required." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "59", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "There's one more thing to say about the Vehicle Registration / Titling Application process. Is this information available on the internet?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "59", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Yes there is a list of relevant webpages to help you." }, { "turn_id": 15, "role": "user", "da": "query_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "81", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "82", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "What documents do I need to bring as proof of i.d.?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "81", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" }, { "id_sp": "82", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "You must be at least 16 years of age and the best card to bring is your currentNew York State driver license learner permit , or non - driver ID card. The card may be expired but only for less than 2 years from the current date." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "What items should I bring to the DMV if I want to register my vehicle?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "You will need to bring at least one of the following: a copy of the sale, the make, year, and VIN number of the vehicle, or a copy of the newspaper ad containing the aformentioned items." }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Can I bring a copy of the newspaper ad or does it have to be the actual newspaper?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "You may bring in a copy of the newspaper ad if you don't have the original." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "10", "label": "solution", "doc_id": "Register an ATV#1_0" } ], "utterance": "Is there anything else I should know about ATV vehicle registration? Is it appropriate to have an ATV registered?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "10", "label": "solution", "doc_id": "Register an ATV#1_0" } ], "utterance": "Yes. You must have a valid NY State registration to ride your ATV in New York State" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "Register an ATV#1_0" } ], "utterance": " If the current owner did not register the ATV" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "54", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "55", "label": "solution", "doc_id": "Register an ATV#1_0" } ], "utterance": " a transferrable registration and bill of sale that transferred ownership to the current owner , and a bill of sale that transfers ownership to you " }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "57", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "58", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Register an ATV#1_0" } ], "utterance": "Do I need insurance coverage for my ATV?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "57", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "58", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Register an ATV#1_0" } ], "utterance": " You don t need insurance to register your ATV. However, you must have insurance unless you only drive your ATV on private property " }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "79", "label": "precondition", "doc_id": "Register an ATV#1_0" } ], "utterance": "If i purchased the ATV from a private seller" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "81", "label": "solution", "doc_id": "Register an ATV#1_0" }, { "id_sp": "82", "label": "solution", "doc_id": "Register an ATV#1_0" } ], "utterance": " the seller and the buyer complete the Statement of Transaction PDF DTF-802 . You can also show your proof of exemption or proof that the tax was paid" }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Register an ATV#1_0" } ], "utterance": "What do I need to do to have a DMV appointment?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Register an ATV#1_0" } ], "utterance": " Make a Reservation" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "I have a vehicle from an auction and I wanted to know what I need to bring to the DMV when I register it" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "did you buy it within New york city?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "we need a copy of the posted notice of sales or\n a copy of the newspaper ad containing\n the vehicle year , make and VIN\n [11] the name of the newspaper and the date the ad was published\nor\n [12] a statement from the Marshal or Sheriff that they complied with the law in regard to public notification or sale\n[13] All of these documents\n [14] a completed Vehicle Registration / Title Application PDF [ 2 ] MV-82\n [15] the Marshal 's or Sheriff 's Bill of Sale , [16] which must contain the following\n [17] a description of the vehicle year , make and VIN\n [18] the place , [19] date , [20] reason and circumstances of seizure\n [21] the name and address of the purchaser and the price paid\n \n [26] if the vehicle was sold within New York City , [27] a copy of the judgement or execution order giving the Marshal or Sheriff authority to sell the vehicle\n [28] if the vehicle was sold within New York City , [29] a statement by the Marshal or Sheriff that they had notified or attempted to notify the owner and lienholder that the vehicle was being auctioned\n [30] the current NY State Insurance ID card auto liability insurance 1\n [31] your NY State driver license , [32] permit , [33] non - [34] driver ID , [35] or other proof of identity 2\n [36] Payment for fees and taxes or proof of an exemption [ 3 ]\n [37] If you register for a business or organization , [38] also bring proof of incorporation .3" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "15", "label": "precondition", "doc_id": "Sales tax information#3_0" } ], "utterance": "Can you please tell me on what do I need to bring to DMV when I register my vehicle if I purchased the vehicle from a New York State car dealer?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "Bring the dealer's bill of sale showing that you paid New York State sales tax. Also bring a bill of sale from MV-50 NY State dealer only or a full sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a - state licensee." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "36", "label": "precondition", "doc_id": "Sales tax information#3_0" } ], "utterance": "If you were not a resident of New York when the vehicle was purchased?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "38", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "Use Tax Exemption form {Sales Tax Form} pdf in the New York State Department of Taxation and Finance DTF-803 to receive a non-resident exemption from New York State sales tax. Form DTF-803 defines the terms \"non-resident\" and \"resident\"." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "23", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "What if I buy my vehicle from someone else in a private sale?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "23", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "Both you and the buyer and seller must complete the Transaction Statement {Sales Tax Form} pdf in the New York State Department of Taxation and Finance DTF -802. Take the form to a DMV office. The DMV calculates and collects sales tax, and issues a sales tax receipt." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "23", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "and where do I take the form?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "23", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "24", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "Take the form to a DMV office." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "48", "label": "precondition", "doc_id": "Sales tax information#3_0" } ], "utterance": "Where can i get more information?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "49", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "visit the website of the New York State Department of Taxation and Finance" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "If I was looking to replace my license or permit, what address and mailing information is used?" }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "How do I update my address with the relevant department if I want to replace my license or permit?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "If you have requested a replacement license or permit, we send documents to the address on our records when the order is made. If your address has changed since then, you must first change your address and then order your replacement license or permit" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Have you changed address and wish to have your replacement license or permit sent to a new address?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "What if I have changed address since my original license or permit, what do I do then?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "62", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "null" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "NY State Adventure License FAQs#3_0" } ], "utterance": "I'd also like to know where I can file a complaint if my license with icons hasn't arrived yet?" }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "NY State Adventure License FAQs#3_0" } ], "utterance": "Has it been more than 2 weeks since you requested your photo document with DEC or Parks?" }, { "turn_id": 9, "role": "user", "da": "response_positive", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "NY State Adventure License FAQs#3_0" } ], "utterance": "I think it has been 3 weeks." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "46", "label": "solution", "doc_id": "NY State Adventure License FAQs#3_0" } ], "utterance": "You should contact the agency where you placed the order." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "NY State Adventure License FAQs#3_0" } ], "utterance": "can I have my lifetime sporting stuff added to my license?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "NY State Adventure License FAQs#3_0" } ], "utterance": "You can request the icons be added to your DMV photo document in two ways ; online using the New York State website or by visiting a NY State Department of Motor Vehicles office and presenting the required proof." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "NY State Adventure License FAQs#3_0" } ], "utterance": "could I also have an icon removed if I don't want it on there anymore?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "NY State Adventure License FAQs#3_0" } ], "utterance": "Yes, but you will be required to pay the amendment fee as required by the Vehicle and Traffic Law " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "76", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Hello, I'm looking to replace my license, but needed to know if i need to do an eye exam for that?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "77", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "No, there's no necessity for an eye exam for you in order to replace your document." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "83", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Ok, thanks, Now. i'm a army veteran, this condition has anything to do with my license? It is applicable to it?" }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "id_sp": "84", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "I mean, i'm honorably discharged and wanted to know if there is any benefit from that with my license." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "85", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Sure, no problem. If you have your U.S military veteran condition already established, then you can have the word \"veteran\" printed on your NYS driver license or non-driver ID card." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "How to change information on DMV documents#3_0" }, { "id_sp": "9", "label": "solution", "doc_id": "How to change information on DMV documents#3_0" } ], "utterance": "Got it. Another question about NYS driver license, do you have more information that I can look at, about the new Real ID?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "How to change information on DMV documents#3_0" }, { "id_sp": "9", "label": "solution", "doc_id": "How to change information on DMV documents#3_0" } ], "utterance": "Yes, we have more information for you so you can learn about Enhanced, REAL ID and Standard documents" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "124", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "I also hope to find out about national and international licenses. That would be great. Does anything else allow me to request my license delivered to an alternate address?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "125", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "126", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "127", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Yes, you are allowed to request that. In that case, you need to include an additional note stating that request and print the alternate address you want your license delivered. Please be aware that you must'n write the alternate address on the form MV-44. That form should have is the address listed on both your photo document and DMV record." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "124", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Update to previous: No I can't.\nI need to send my license to an alternative addresss" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "125", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "126", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "127", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "If you want your new driver license sent to an alternate address, include an additional note and clearly print the alternate address." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "80", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Right right. Better write that down. Another question. Where should i go if i need make any changes on my document's personal information?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "81", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "82", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "If that will be the case, you'll need to go to a DMV office, checking how to change your information before hand." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "106", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Will do, thanks. I heard the other day something about license being enhanced or something. How do i know if my license is some of that?. Mine's says it was issued May 24, 2017." }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "107", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Well, in that case, you have a standard document. That applies for any document issued before October 30, 2017 and wasn't Enhanced already in that date." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "43", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Hi, i'm about to start the process to replace my license. I was wondering if there is a fee involved?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "44", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Sure, there is one. For replacing, the fee is $17.50." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "45", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Ok, i understand. Which payment options do i have when i apply both mail and going to DMV's office?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "46", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "48", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "49", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Well, DMV puts a wide array of payment options when you apply via mail or in person. For those, you can use credit / debit card, check or money order made out to Commissioner of Motor Vehicles. On the contrary, only debit / credit card will be available for payment if you apply online." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "121", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Wow, is good to know that. Oh, what about if i get robbed my license, can i get a replacement?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "122", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "123", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Well, in fact you can get a free replacement. You must go to a police agency, and ask for the form MV-78B. I must remark that you will only get that form from police, not from DMV." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "56", "label": "precondition", "doc_id": "Driver license and learner permit fees and refunds#3_0" } ], "utterance": "One other thing, about the contrary, only debit / credit card. What should I do if I change my license?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "57", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "58", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" } ], "utterance": "if you exchanged your New York State driver's license for an out-of-state driver's license, attach a photocopy of your out-of-state driver's license to form MV-215" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "57", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "58", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" } ], "utterance": "Where should I send the form?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "57", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "58", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" } ], "utterance": "send the form and required documents to the address on the form" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "44", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "45", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" } ], "utterance": "Can I get a refund of my driver's license fees?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "44", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" }, { "id_sp": "45", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" } ], "utterance": "If you qualify, you can receive a partial refund of the 8-year driver's license fee. The maximum amount you can receive is 50% of four years of the original 8 year driver's license fee. The partial refund does not include any application or document fees." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Driver license and learner permit fees and refunds#3_0" } ], "utterance": "and who must pay this MCTD Fee" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Driver license and learner permit fees and refunds#3_0" } ], "utterance": "Residents of these counties must pay an MCTD fee from the Metropolitan District of Public Transportation" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "If I wanted to amend my address and mailing information when seeking a replacement license, what do I do?" }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "68", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "In order for me to replace my license, is there a form that is mailed to me?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "69", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "70", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "71", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "We mail the necessary documentation to the mailing address that we have on our records, or an alternative address that must be provided by you. If you want to amend an address, see the Address Change section on the website" }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" } ], "utterance": "What if I want to convert my standard license to a REAL ID, and add my veteran status?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" } ], "utterance": "You would have to come into a DMV office for that change." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "74", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "li ordered a replacement license over 2 weeks ago and have still not received it, what do I do?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "75", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "If this is the case, you will need to contact us " }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "How to change your address#1_0" } ], "utterance": "For changing my license to a REAL ID. How is the process by mail?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "How to change your address#1_0" } ], "utterance": "To change your license , permit , non - driver ID and/or the address on your registration , mail a completed Address Change pdf [ 4 ] MV-232 form to" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "96", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Are there specific rules surrounding temporary visitors and international students regarding replacement of licenses?" }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "98", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Are you classed as a Temporary Visitor or have you had your Temporary Visitor status extended?" }, { "turn_id": 12, "role": "user", "da": "response_negative", "references": [ { "id_sp": "98", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "No, I am not in that category" }, { "turn_id": 13, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "96", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "89", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "What happens if I need to replace my license and I am overseas?" }, { "turn_id": 15, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "90", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Will you be requesting a replacement license from overseas?" }, { "turn_id": 16, "role": "user", "da": "response_negative", "references": [ { "id_sp": "90", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "No, this doesn't apply to me" }, { "turn_id": 17, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "89", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 18, "role": "user", "da": "query_condition", "references": [ { "id_sp": "106", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "What are the new rules surrounding my license being issued before October 30, 2017?" }, { "turn_id": 19, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "107", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "If your license was issued before October 30, 2017 and is not enhanced, you have what is known as a Standard Document" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "I am looking for information regarding a replacement license" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Your license or permit can be replaced if it is lost, stolen or destroyed. It cannot be replaced if it has expired" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Are you turning 21 soon?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Yes I am" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "In this instance, if you are looking for a replacement of your license or permit, you should order the replacement within 40 days of your birthday" }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "89", "label": "precondition", "doc_id": "How to change information on DMV documents#3_0" } ], "utterance": "Okay good. I have another concern regarding my gender, how can I change this information on DMV ?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "90", "label": "solution", "doc_id": "How to change information on DMV documents#3_0" } ], "utterance": "You have to visit your local DMV office and bring proof of the change." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "124", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Is there a way that I can have my replacement license sent to an alternative address rather than the address on my file?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "125", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "126", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "127", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "You can seek a replacement to an alternative address by including an additional note with your application and clearly stating the alternative address. Do not include this alternative address on the form MV-44. This form must show the address that is already listed for you" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "How to change your address#1_0" } ], "utterance": "Regarding online applications through MyDMV, what should I do if I don't have my documents and the request for their replacement has not yet arrived?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "How to change your address#1_0" }, { "id_sp": "22", "label": "solution", "doc_id": "How to change your address#1_0" } ], "utterance": "In that case you will need to wait for it to arrive before you can create a MyDMV account. You can still change your address, though." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "I'd like to know if it is possible to get a replacement license at a DMV office and get an Enhanced or REAL ID?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "You are not obliged to get an Enhanced or REAL ID but starting in October 2020, if you have a Standard license, you will not be allowed board a domestic flight unless you have your passport" }, { "turn_id": 14, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Do you currently have a Standard license?" }, { "turn_id": 15, "role": "user", "da": "response_negative", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "No I don't " }, { "turn_id": 16, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 17, "role": "user", "da": "query_condition", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "What happens if I get a replacement Standard license by way of mail?" }, { "turn_id": 18, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "In this case, your new license will show \"NOT FOR FEDERAL PURPOSES\"" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Where can I get a REAL ID? " }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Are you planning on using air travel in October of this year or beyond? " }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "I will be flying both internationally and domestically quite often. Will I be required to have the REAL ID? " }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "62", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Yes. If you have a standard license you will not be allowed to board domestic flights beginning in October unless you have a passport. " }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "93", "label": "precondition", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "What would happen if I would misplace my Certificate of Supervised Driving before I am able to take the road test?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "94", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "If you have lost your Certificate of Supervised Driving, you should contact the office that issued this certificate to you, who will be able to replace it for you" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "73", "label": "precondition", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "What should I do in the event of stoplines or crosswalks being present during my road test?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "74", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "In this case, you must come to a full stop before crossing them" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "30", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "How long exactly is my Pre-licensing Course Certificate valid for?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "30", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "Your Pre-licensing course Certificate is valid for one year from the date of issue, and in the case of a Student Certificate of Completion, this is valid for two years" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "63", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "66", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "What things should I know in relation to travelling speed of my vehicle and the correct distances that should be kept between myself and other vehicles during the road test" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "63", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "66", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "Applicants should abide by the relevant speed limits, being mindful of the weather conditions/road conditions/visibility and traffic conditions that are prevalent. An adequate space \"cushion\" should be kept between yourself and any traffic in front of you. The \"two second rule\" that is described in the Driver's Manual should be referred to and used" }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "75", "label": "precondition", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "What should I do if my view is obscured after stopping at a crosswalk during the road test?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "76", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "77", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "78", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "If your view is obstructed while stopped at a crosswalk, you should move until your view is not obscured and if necessary, you should stop again" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "How can i replace my license or permit?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Before you decide to have a replacement of your license or permit, you first need to satisfy the conditions for replacement. Did you just update your address? or did your license or permit were stolen, destroyed or lost?" }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "No. I am turning 21 soon." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "If you are turning 21 soon, you can order within 40 days of your birthday date." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Get a learner permit#1_0" } ], "utterance": "What should I do to prepare for the written permit test?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Get a learner permit#1_0" } ], "utterance": "You can study the NY State Driver's Manual and take the practice tests." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "52", "label": "precondition", "doc_id": "Get a learner permit#1_0" } ], "utterance": "Can you suggest a topic that might interest me?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "53", "label": "solution", "doc_id": "Get a learner permit#1_0" } ], "utterance": "Driver license." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "Get a learner permit#1_0" } ], "utterance": "What should I know in order to prepare for my road test?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "Get a learner permit#1_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Get a learner permit#1_0" } ], "utterance": "You must have supervised driving practice and you must take a pre-licensing course or a driver education course before you take your road test." }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "36", "label": "precondition", "doc_id": "Get a learner permit#1_0" } ], "utterance": "Are you under the age of 18?" }, { "turn_id": 12, "role": "user", "da": "response_negative", "references": [ { "id_sp": "36", "label": "precondition", "doc_id": "Get a learner permit#1_0" } ], "utterance": "No. I wish I was, I'm already an old man of 48 years of age." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "I need the address for mailing" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Do you need to update your own address?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "No" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Do you need to provide a temporary address?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Yes" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "64", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "You can provide a temporary addresss when you order by mail or at a DMV office." }, { "turn_id": 7, "role": "user", "da": "response_negative", "references": [ { "id_sp": "64", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "OK yes I'l do that" }, { "turn_id": 8, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "124", "label": "precondition", "doc_id": "Replace license or permit#1_0" } ], "utterance": "Update to previous: No I can't.\nI need to send my license to an alternative addresss" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "125", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "126", "label": "solution", "doc_id": "Replace license or permit#1_0" }, { "id_sp": "127", "label": "solution", "doc_id": "Replace license or permit#1_0" } ], "utterance": "If you want your new driver license sent to an alternate address, include an additional note and clearly print the alternate address." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "89", "label": "precondition", "doc_id": "How to change information on DMV documents#3_0" } ], "utterance": "Btw. I have a question about vehicle registration and title. What should I do if I want to change my gender?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "90", "label": "solution", "doc_id": "How to change information on DMV documents#3_0" } ], "utterance": "You have to visit your local DMV office and bring proof of the change." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "Veteran status designation on a photo document#3_0" } ], "utterance": "Regarding a change on my personal information to my driver's license , can I make a request thru mail?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" }, { "id_sp": "30", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" } ], "utterance": "of course you can Submit a full Permit Application, Driver's License or Driverless ID card pdf MV-44" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "What exactly does Self-Certification mean in relation to driving?" }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Is there any way that I can change my self-certification driving type online?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Unfortunately, you must go to a DMV office to change your self-certification driving type" }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "id_sp": "82", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Is there any way for me to know that the DMV received my self-certification/Medical Examiner's Certificate Information?" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "85", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "What action do I follow if I am self-certified to driving types NI & NA?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "86", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "89", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "To confirm that you are self-certified to driving types NI & NA, you should have a medical certification status of either \"Certified\" or \"Not Certified\"" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "Additionally, I need help understanding the notice of non compliance I received. Where do I go to get a copy of the medical examiners certification?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "You must contact the federal motor carried safety administration to have the issue resolved" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "What if it has been more than 20 days before the effective date?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "Failure to respond to the notice within the time frame will result in automatic downgrade" }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "if the downgrade occurs and you are a learner permit holder you will need to retake any tests reauired more than 180 days from the date you apply for reinstatment" }, { "turn_id": 12, "role": "user", "da": "response_negative", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "What if I am not a learner permit holder" }, { "turn_id": 13, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "how do I contact the federal motor carrier administration examiner?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "you can send the document to dmv by mail NYS DMVMedical Certification UnitPO Box 2601Albany , [11] NY 12220 - 0601 or by fax 518 486 - 4421 / 518 486 - 3260 " }, { "turn_id": 16, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "What if I no linger want a learner permit?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Commercial Driver License Downgrades#3_0" } ], "utterance": "you can get a non commercial duplicate license online after the effective date on the downgrade notice" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Hi, i'm need to know how i can do self- certify?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Sure. Are you a commercial driver or you are trying to self-certify to a non-excepted driving type NA or NI?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "No, i'm not any of those." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Ok. Please, can you tell me from the following, which are you trying to self-certify: Non-Excepted Interstate, Non-Excepted Intrastate, Excepted Interstate or Excepted Intrastate?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "I'm going to apply for the NI certify. Can you tell me what i need to know about it?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Well, if you are going for Non-Excepted Interstate, that would mean that you are in for commercial driving operations, being able to go across state lines. Also, you are required to meet the requirements from Federal Medical." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "I'd like to ask another question regarding the Non-Excepted Interstate. How do I apply for the NI certify and what are the requirements that I need to provide?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "You'll need to bring the completed waiver and other identification documents to your local DMV office to apply." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "What do I need to prove that I have operated a CMV of the same type that I'll be operating?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "12", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "You must prove that you have operated this CMV for at least 2 years before the application date, if you are still in active service, or the date you were discharged from the military." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "So, after I meet all these requirements, I get my CDL?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "23", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Yes, you are correct. After requirements are met, you'll be issued your CDL. The class, endorsements, and restrictions on the CDL will depend on the type of CMV you operated while in the military." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Good morning, i'm in need of some info about self-certification." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "57", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "I sent a Medical Examiner's certificate a few weeks ago, and now i got it back by mail, Why it was rejected?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "58", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "That information can be found on the content of the letter itself." }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Get email and/or text reminders#1_0" } ], "utterance": "One more for self-certification, what if the driver's license is a commercial driver's license? Is it also possible to subscribe?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Get email and/or text reminders#1_0" } ], "utterance": "of course can also subscribe to receive email and / or text reminders about the status of their medical certifications" }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "What does the statement about my doctor not being listed on some registry mean?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "62", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Yes, that would be the National Registry of Certified Medical Examiners Search. If your doctor is not listed there, then you must get a new exam practiced by a doctor listed on that registry." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Um, ok. It also says something about wrong information?. I was pretty sure to check that info." }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Could be he made some mistake while making your exam. If that so, contact him/her so he can amend it." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "I have a CDL license, which was issued before 1999. It is ok to keep it? Because i'm not part of any federal operation, by the way." }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "38", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "There's no problem with that. you can keep it alright. In fact,you are elegible for Excepted Intrastate. For that, you must check you license has the required restrictions." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "80", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "What about if it was downgraded because medical status?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "81", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "If that's the case, you'll need to visit a DMV office near you to pass the process for upgrading back your license to a CDL." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Yeah, hi, i'm looking for some info on self- certification." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Are you going to self-certify?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Yes, i want to do that." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "That's ok. You'll be complying with the new federal regulations that require from all commercial drivers to certify to DMV the type of drive they are performing." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "something else I want to ask about federal regulations. How can I obtain more information?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "You can look under the Driver License Class Descriptions MV-500C" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "23", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "What happens after I meet all the requirements?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "23", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Your CDL will be issued and the class, endorsements and restrictions will depend upons the type of CMV you operated in the military." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "29", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "What specific topic can I look under?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "30", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "You would be able to look under the Topic, Commercial Drivers for more information." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "What requirements do I need to meet for the military waiver?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "You definitely need to hold a valid NY State driver license or have a valid out of state driver license to be exchanged for a NY State one and meet all other requirements set forth by NYS to get a CDL." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Yes, good afternoon. I need some guidance in self-certification, please." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "No problem. Are you aware why you have to self-certify?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Yes, i think i know what is it about." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Just in case you don't have all the information, let me fill in for you. New federal regulations require from all commercial drivers to certify to DMV the type of driving they perform or expect to perform. From there the necessity of self certify." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "54", "label": "precondition", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "I see, and how can I know if my application has been approved or denied?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "57", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "We will mail you your approval along with how to go to the DMV office and obtain a CDL with the HazMat endorsement and your CDL will display the expiration date of your HazMat endorsement." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "Where would I mail the completed form and a copy of legal status?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "You can mail your form and legal status to HazMat UnitNYS DMV6 Empire State Plaza, Albany, NY 12228, NY 12228." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "51", "label": "precondition", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "What happens if I am not able to pass the written test or the background checks?" }, { "turn_id": 10, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "52", "label": "precondition", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "Did you pass the written test and background checks?" }, { "turn_id": 11, "role": "user", "da": "response_positive", "references": [ { "id_sp": "52", "label": "precondition", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "Yes, I passed the written test and background checks." }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "53", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "That is great because if you didn't the DMV would issue your CDL without the HazMat endorsement." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "50", "label": "precondition", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "What happens if the background checks are not complete and approved before endorsement expires?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "46", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "47", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" }, { "id_sp": "48", "label": "solution", "doc_id": "Get a hazardous materials (HazMat) endorsement#3_0" } ], "utterance": "Then you will not be able to be issued the HazMat endorsement." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "I need more info on self-certification" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Do you need to self-certify?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "No" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Do you want to know the self-certification driving types?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "No" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Do you want to know what happens if your driving type changes?" }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Yes" }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "If your driving type changes you must go into your local DMV office to change your self - certification driving type and have your license amended to add or delete the appropriate restrictions" }, { "turn_id": 9, "role": "user", "da": "response_positive", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "What do I do next if my driving type changes?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": " You must go into your local DMV office to change your self - certification driving type and have your license amended to add or delete the appropriate restrictions. A transaction fee will apply, if you are self - certifying to a non - excepted driving type NA or NI" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "Get email and/or text reminders#1_0" } ], "utterance": "Sure, I'll have to get the papers out. How do I know if I can get reminders?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Get email and/or text reminders#1_0" } ], "utterance": "you must be the primary registrant first name listed on a registration , if the vehicle is registered to more than one person " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "i'd like to learn more about self-certification\n" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "sure, what would you like to know?\n" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "why do i have to self-certify?" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "there are many different types of reasons you need to self certify. what would you like to know?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "I just want to know why i have to self certify. could you explain it a little bit more" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "there are many different types of self-certification driving. would you like to know the types?" }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "yes please, what if my driving type changes?" }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "if your driving type changes you must go to you local DMV to change it " }, { "turn_id": 9, "role": "user", "da": "response_negative", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "null\n" }, { "turn_id": 10, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "what driving type should i choose if i have a current CDL license with no restrictions but no medical examiner certificate? I don't use my CDL license to drive commercially but don't want to downgrade because it is a while before it expires." }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "51", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "you will need to go to the DMV to change it as it is a requirement for all CDL drivers to certify to the type of driving in which they operate." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Get email and/or text reminders#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Get email and/or text reminders#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Get email and/or text reminders#1_0" } ], "utterance": "Is that where I can look for a reminder from you?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Get email and/or text reminders#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Get email and/or text reminders#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Get email and/or text reminders#1_0" } ], "utterance": "That's right. Because you be part of the dmv electronic reminders program." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "I want more info on self-certification?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Do you want to self-certify?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "Yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Medical Certification FAQ's#3_0" } ], "utterance": "New federal regulations require all commercial drivers to certify to the Department of Motor Vehicles DMV the type of driving they perform or expect to perform. Drivers that self - certify to a non - excepted driving type NA or NI are also required to submit a copy of their USDOT Medical Examiner s Certificate" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "I would also like to ask about obtaining an exemption from the military skills test, what documents do I need to have to obtain it?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "Currently you must have a valid New York State Driver's License or have a valid exit from the State Driver's License to be exchanged for a New York State Driver's License\n  meet all other requirements to qualify for a New York State commercial driver's license; See Get a Commercial Driver's License" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "What requirements do I need to meet to qualify for this exemption?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "As I told you earlier, you must currently have a valid New York State driver's license or have a valid state driver's license exit to be exchanged for a New York State driver's license that\n   meet all other requirements to qualify for a New York State commercial driver's license; See Obtain a Commercial Driver's License" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "29", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "OK thanks. What is the main theme of this guide?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "30", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "the main topic is Commercial Drivers" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "What should I present at the DMV office?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Get a military skills test waiver#1_0" } ], "utterance": "You will be asked for the following at a DMV office" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "I would not want to commit a driver Violation Point System, so I would like to know what it is." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "This system is for the state of New York to identify high-risk drivers. The DMV assigns points to these drivers each time they commit certain infractions." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Do you have 11 or more points in an 18-month period?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "No, I don't have that many points." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "I'm not sure how many points I have, how are those points calculated?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "10", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "11", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "You must be convicted of the traffic violation before points are added to your driving record. Your point total is calculated based on the date of the violation , not the date of the conviction. The points for violations that all occurred within the last 18 months are added to calculate your point total." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Are there any violations that I could commit that are not worthy of points?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "16", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Yes... bicycle violations, pedestrian violations and parking violations." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Pay driver responsibility assessment#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Pay driver responsibility assessment#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Pay driver responsibility assessment#1_0" } ], "utterance": "Good to know. Do you happen to know about the points on traffic violation. How long will I have to pay this?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Pay driver responsibility assessment#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Pay driver responsibility assessment#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Pay driver responsibility assessment#1_0" } ], "utterance": "You will need to pay this to DMV over a three year period." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Pay driver responsibility assessment#1_0" } ], "utterance": "What if I don't have a driver's license?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Pay driver responsibility assessment#1_0" } ], "utterance": "Although you do not have a driver license, you are still required to pay the driver responsibility assessment." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Good morning. I heard about some driver points the other day, do you have any info about it?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Good morning. You are talking about the Driver Violation Point System. It's a system that allows the NYS DMV to identify high risk drivers and take pertinent actions against them. Works on an assigned points basis for certain traffic violations." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Do you know how many points do you have in your license?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "No, i don't know." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "How i don't get points, by the way?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "16", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Well, you won't get any points in case of any of the following: any bicycle violation, any pedestrian violation or any parking violation." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "Appeal a TVB ticket conviction#1_0" } ], "utterance": "Is it possible for my attorney to file an appeal without my presence? What would I need to submit when appealing a ticket online if I request a stay of a suspension?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "Appeal a TVB ticket conviction#1_0" } ], "utterance": "For that, you need to submit a written \"Stay Argument\"" }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "86", "label": "solution", "doc_id": "Appeal a TVB ticket conviction#1_0" } ], "utterance": "When can I appeal the denial of an application to reopen the default conviction?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "86", "label": "solution", "doc_id": "Appeal a TVB ticket conviction#1_0" } ], "utterance": "only after the DMV TVB Default Unit has denied your Application to Reopen a Default Conviction AA-3.3" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Hi, i got a ticket the other day and i was said i was going to get some points assigned to my license. What can you tell me about that?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "No problem. Those points are representative for the Driver Violation Point System, a way for the DMV to identify high risk drivers and take pertinent actions against them." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Have you commited any traffic violations in the last 18 months period?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "No, i haven't been in any traffic violations in that time." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "I heard about a Point Reduction Program thing, is that a real thing?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Yes, sure is. It's a DMV feature, which allows you to take a DMV- approved Point and Insurance Reduction Program that will help to prevent you lose your license in case you have already 11 or more points on your driving record." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "How insurance premium reduction works#3_0" } ], "utterance": "One more concern on insurance premiums, can my discount begin soon, as required by New York law?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "How insurance premium reduction works#3_0" } ], "utterance": "Immediately, retroactive to date of course completion." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "How insurance premium reduction works#3_0" }, { "id_sp": "13", "label": "solution", "doc_id": "How insurance premium reduction works#3_0" }, { "id_sp": "14", "label": "solution", "doc_id": "How insurance premium reduction works#3_0" } ], "utterance": "Will taking the PIRP ensure I can't get a premium increase?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "How insurance premium reduction works#3_0" }, { "id_sp": "13", "label": "solution", "doc_id": "How insurance premium reduction works#3_0" }, { "id_sp": "14", "label": "solution", "doc_id": "How insurance premium reduction works#3_0" } ], "utterance": "Yes and no. It does not cover overall or violation increases. It does provide a 10% reduction for three years for no fault and current liability." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "How insurance premium reduction works#3_0" } ], "utterance": "When will that take place?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "How insurance premium reduction works#3_0" } ], "utterance": "It can be issued as soon as the date of completion, potentially retroactively, depending on the insurer." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "How insurance premium reduction works#3_0" } ], "utterance": "Sounds good to me." }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "How insurance premium reduction works#3_0" } ], "utterance": "For any other questions about premiums and discounts offered, please contact your insurer." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Hi, i was told something about a Driver Responsability fee, what's that?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "The Driver Responsability Assessment fee is a special fee that you must pay if you receive 6 or more points on your NYS driving record in the last 18 months." }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Yeah, that's my case, i have 8 points in my license." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Then you definitely must pay the fee." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "46", "label": "precondition", "doc_id": "Tickets received in New York City#3_0" } ], "utterance": "I'd like to learn more about the offense. How do I enter a plea for a violation that carries a penalty of five or more points?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "47", "label": "solution", "doc_id": "Tickets received in New York City#3_0" }, { "id_sp": "48", "label": "solution", "doc_id": "Tickets received in New York City#3_0" }, { "id_sp": "49", "label": "solution", "doc_id": "Tickets received in New York City#3_0" } ], "utterance": "You must contact the court directly. Any suspension received due to a traffic ticket is an indefinite suspension. This means that your driver license is removed until you pay a suspension fee of $70" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Tickets received in New York City#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Tickets received in New York City#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Tickets received in New York City#3_0" } ], "utterance": "What are the ways open to me to respond to a TVB ticket?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Tickets received in New York City#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Tickets received in New York City#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Tickets received in New York City#3_0" } ], "utterance": "Most of the TVB tickets can be responded to online. You have the choice to schedule a hearing for the traffic ticket or you can pay the fine associated with the ticket with your credit card" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "Tickets received in New York City#3_0" }, { "id_sp": "2", "label": "solution", "doc_id": "Tickets received in New York City#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Tickets received in New York City#3_0" } ], "utterance": "What exactly is the Traffic Violations Bureau?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "Tickets received in New York City#3_0" }, { "id_sp": "2", "label": "solution", "doc_id": "Tickets received in New York City#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Tickets received in New York City#3_0" } ], "utterance": "The TVB is associated with the DMV and is a department that processes tickets for non-criminal traffic violations. This department is active in the five boroughs of New York City. Our brochure explains more about what the TVB entails" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "41", "label": "precondition", "doc_id": "Tickets received in New York City#3_0" } ], "utterance": "What happens if I have 3 or more alcohol-related convictions on my driver record?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "Tickets received in New York City#3_0" }, { "id_sp": "43", "label": "solution", "doc_id": "Tickets received in New York City#3_0" }, { "id_sp": "44", "label": "solution", "doc_id": "Tickets received in New York City#3_0" } ], "utterance": "In this instance, if you plead guilty to any violation that results on 5 or more points may result in you having your license revoked under Part 132 of the Commissioner's Regulations. You should consult an attorney in this regard before entering a plea" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "I have a query in relation to the Driver Violation Point System, what exactly is it and how does it operate?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "The Driver Violation Point System is a way for the DMV to highlight high risk drivers and allocate points for certain traffic violations that may occur" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Do you have any points from this Driver Violation Point System?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Yes I do, what is the maximum number of points that I am allowed accrue?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "If you receive 11 points in any 18-month period, you r driver license can be suspended. This is not the only was that your license can be suspended, consult the Suspensions and Revocations section of the website" }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Pay driver responsibility assessment#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Pay driver responsibility assessment#1_0" }, { "id_sp": "18", "label": "solution", "doc_id": "Pay driver responsibility assessment#1_0" } ], "utterance": "If someone is convicted of an alcohol or drug-related crime or refuses to take a chemical test, how much do I have to pay?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Pay driver responsibility assessment#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Pay driver responsibility assessment#1_0" }, { "id_sp": "18", "label": "solution", "doc_id": "Pay driver responsibility assessment#1_0" } ], "utterance": "The annual evaluation is $ 250. sThe minimum amount you must pay each year is the annual evaluation. The total evaluation for the three years is $ 750." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Do you know about PIRP course. Could you tell me a little more about the Points Reduction and Insurance Program?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "The Point and Insurance Reduction Program is DMV approved, which ultimately helps prevent you from losing your license, should you have accrued 11 points or more on your license" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "When are points not assigned in the NYS Driver Point System?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "16", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "Instances where points are not assigned are associated with violations relating to bicycles, pedestrians or parking" }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "How are the total number of points on my license calculated?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "10", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" }, { "id_sp": "11", "label": "solution", "doc_id": "About the NYS Driver Point System#3_0" } ], "utterance": "A conviction of a traffic violation has to occur before points accrue on your license. Your points total is calculated based on when you received the violation, not the date of conviction. Points are calculated on any violations that occurred within the last 18 months and are added together to give a total" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "Hello, I need some information about surrendering my IRP registration." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "Do you know how I can surrender my IRP reg at the customer service counter in Albany?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "To surrender your IRP registration you have to complete and sign form Schedule A & C pdf" }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "Ok, and what if I want to renew my IRP later and didn't surrender my plates?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "You can do that, but you'll be charged a registration fee for an entire year. " }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "I ask you because my apportioned plates got lost. Is there a way to sort that out so I don't get charged that fee? " }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "You can get a completed form Report of Lost or Stolen Motor Vehicle Items MV-78B from a police agency and send form MV-78B with form IRP-6." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "Where could I surrender my items? I have another plate I'd like to surrender. " }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "You should sent it to International Registration BureauPO Box 2850 ESPAlbany NY 12220 - 0850s\n" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "That's really far from where I live, I can't afford going there. I want to send them by mail, can you give me some information about that?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "You have to complete and sign this form Schedule A & C pdf" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "I would like to know how I can surrender IRP registration and plates." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "Specifically, what should I do to surrender IRP registration and plates?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "You must complete and sign form Schedule A&C." }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "One of my plates was stolen, what should I do?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "You must complete the MV-78B form from a police agency and send it with form IRP-6, surrender the apportioned plates only if no vehicle will replace the current vehicle." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "And what if one of my plates is lost?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" }, { "id_sp": "48", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "It is the same procedure as with a stolen plate. You must complete the MV-78B form from a police agency and send it with form IRP-6, surrender the apportioned plates only if no vehicle will replace the current vehicle.\n\nYou must return the unused cab card, sticker and license plates distributed within 60 days after your original receipt or within 60 days after the effective date of registration renewal." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "I don't want to renew my registration, how can I surrender an IRP registration in this way?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "send the apportioned plates and the cab card to the address you see below." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "Where should I send the surrendered items?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "Send it to International Registration Bureau, PO Box 2850, Albany, NY 12220-0850." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "How can I get a refund of the IRP registration fees I paid to the state of New York?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" }, { "id_sp": "30", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "You only qualify for a refund if you surrender the apportioned plates to the NY State IRB and any of these listed conditions occurred:\n\n- The NY State IRB made an error and the error is on your invoice.\n- You paid duplicate apportioned registration fees for the same vehicle or vehicles." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "Hello, i was told to use this for getting info IRP registration and plates?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "Are you looking to surrender an IRP registration to avoid renewing the registration?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "Yes, i want to do that." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "In that case, you must send your apportioned plates and the cab card to the address we give you." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "59", "label": "precondition", "doc_id": "Replace IRP registration items#1_0" } ], "utterance": "Is it okay if I ask another question? In relation to IRP registration Is it possible for me to apply over the phone?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "60", "label": "solution", "doc_id": "Replace IRP registration items#1_0" } ], "utterance": "Unfortunately, you can't apply to replace IRP registration items by phone." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Replace IRP registration items#1_0" } ], "utterance": "Oh. Can I do it by fax then?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "73", "label": "solution", "doc_id": "Replace IRP registration items#1_0" } ], "utterance": "Yes, you can apply to replace IRP registration items by fax at 518-486-6579." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "66", "label": "precondition", "doc_id": "Replace IRP registration items#1_0" } ], "utterance": "And can I also do it in person, at the DMV office?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "67", "label": "solution", "doc_id": "Replace IRP registration items#1_0" } ], "utterance": "Yes, you can apply to replace IPR registration items at the DMV." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "75", "label": "precondition", "doc_id": "Replace IRP registration items#1_0" } ], "utterance": "Can you suggest a random topic?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "76", "label": "solution", "doc_id": "Replace IRP registration items#1_0" } ], "utterance": "Motor Carriers." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Replace IRP registration items#1_0" } ], "utterance": "My final question would be if I can also apply by mail. Can I?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Replace IRP registration items#1_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Replace IRP registration items#1_0" } ], "utterance": "Yes. You can apply to replace IRP registration items by mail. Follow the instructions on this page and Schedule A&C (IRP-6)." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "I want information about how to surrender a an IRP registration please." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "The reason for surrender is because you do not want to renew your registration?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "No, that is not the reason." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "I just don't have time to do it right now, can I to renew at another time?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "Yes but if you do not surrender your apportioned plates, you will be charged a registration fee for the entire year." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "Where should I sendthe surrendered items?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "You must send it to International Registration Bureau, PO Box 2850, Albany, NY, 12220-0850." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "How to get a refund from the New York state portion of the IRP registration fees I paid to other jurisdictions?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" }, { "id_sp": "41", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "You may request that refound only if the other jurisdiction made an error and the error is on your invoice and/or you paid duplicate apportioned registration fees for the same vehicle." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "One of my apportioned plates was stolen, what should I do?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Surrender IRP registration and plates#1_0" } ], "utterance": "Fill the form \"Report of Lost or Stolen Motor Vehicle Items MV-78B from a police agency and send form MV-78B with form IRP-6 Surrender the apportioned plates only if no vehicle will replace the current vehicle." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "43", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Hello, I need to replace my title certificate. But I'm busy at work almost every day so I can't go to DMV, so I want to do that by mail, I already tried but I think I messed up. Could you help me with that?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Did you aready send any documents to DMV?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Yes, I sent two documents but It seems that either, those were wrong documents, or I missed some documents when I sent them. " }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Ok, no problem. I'll tell you what documents you need to send; if you already sent one of the documents on the list, simply send the ones you didn't send. DMV save all of that, so when you submit the ones you missed DMV will start your process.\n1) A completed Application for Duplicate Title PDF MV-902s\n2) Proof of Identity: this can be a photocopy of your NY State driver license, driver permit, or non-driver ID. You can see the Title PDF ID-82 for more acceptable proofs. \n3 A personal check or money order for $20, paytable to Commissioner of Motor Vehicles\n" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "id_sp": "36", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "utterance": "Now, about County use tax chart, I have one, but unable to understand it. Can you clarify it to me, please?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "id_sp": "36", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "utterance": "The chart shows you a list of counties: find the one you are living in and see the amount of the use tax.\nYou also have one chart for the registration fee depending on how much your vehicle weights. " }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "utterance": "I have some questions regarding those taxes, with whom should I talk? " }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "utterance": "You can ask the city or county where you reside. They will help you. " }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "utterance": "Ok, because it seems that I am exempt from the vehicle use tax in my county." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "utterance": "If you are exempt from the vehicle use tax, please complete the form UT-11C." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "I want to know how I can replace my title certificate." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "What is the express mail?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "It's about sending you a replacement by express mail. This will cost extra and you will need to sign for the delivery." }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "How to change your address#1_0" } ], "utterance": "That which mentions that it will cost more runs for the price of the company or mine? . What if I no longer have that document?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "How to change your address#1_0" }, { "id_sp": "22", "label": "solution", "doc_id": "How to change your address#1_0" } ], "utterance": "Then you will need to wait for a new one to arrive before you can create a MyDMV account. You can still change your address, though." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Where should I deliver the requirements?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "59", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "You must bring to a DMV office a completed Application for Duplicate Title MV-902." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Can i order online if my title certificate was processed last week?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "No. If it has been processed within the last 15 days, you could not proceed your order online." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "68", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "How do I request a title certificate?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "69", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "70", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Use the Application for Title Only MV-82TON and follow the instructions carefully." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "75", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "What should I do if I am about to move?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "76", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "You need to learn how to change your address." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "What items should I send to the DMV office?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Send a completed form \"Application for Duplicate Title MV-902\"." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "43", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Hey, i was looking for information to replace a title certificate using mail." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Are you sending any items to the DMV?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Yes, i'll do it." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Perfect. Then make sure you send a completed form MV-902 also know as Application for Duplicate Title." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "How to replace a registration#1_0" }, { "id_sp": "21", "label": "solution", "doc_id": "How to replace a registration#1_0" }, { "id_sp": "22", "label": "solution", "doc_id": "How to replace a registration#1_0" } ], "utterance": "I only just remembered to inquire about temporary registration. That's right. Is it possible to get a temporary license?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "How to replace a registration#1_0" }, { "id_sp": "21", "label": "solution", "doc_id": "How to replace a registration#1_0" }, { "id_sp": "22", "label": "solution", "doc_id": "How to replace a registration#1_0" } ], "utterance": "Yes, you can download and print a temporary registration in PDF format that is valid for 10 days. We also attach a copy to your confirmation email. You will get your new registration document by mail within 10 days." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "50", "label": "precondition", "doc_id": "How to replace a registration#1_0" } ], "utterance": "Will do. What should I do if my address has changed?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "51", "label": "solution", "doc_id": "How to replace a registration#1_0" }, { "id_sp": "52", "label": "solution", "doc_id": "How to replace a registration#1_0" }, { "id_sp": "53", "label": "solution", "doc_id": "How to replace a registration#1_0" } ], "utterance": "Your mailing address on DMV files must be current. You can not change your address during the transaction. You can first change your address online and then renew." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "55", "label": "precondition", "doc_id": "How to replace a registration#1_0" } ], "utterance": "Did you file a request with the US Postal Service USPS to forward mail there?" }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "id_sp": "55", "label": "precondition", "doc_id": "How to replace a registration#1_0" } ], "utterance": "No, I didn't." }, { "turn_id": 11, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "50", "label": "precondition", "doc_id": "How to replace a registration#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "How to replace a registration#1_0" }, { "id_sp": "42", "label": "solution", "doc_id": "How to replace a registration#1_0" }, { "id_sp": "43", "label": "solution", "doc_id": "How to replace a registration#1_0" } ], "utterance": "Can I also apply by visiting a DMV office instead?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "How to replace a registration#1_0" }, { "id_sp": "42", "label": "solution", "doc_id": "How to replace a registration#1_0" }, { "id_sp": "43", "label": "solution", "doc_id": "How to replace a registration#1_0" } ], "utterance": "Yes. You can use the Application for Duplicate / Renewal Registration MV-82D, and bring everything that is needed to a DMV office. For example, a completed Application for Duplicate / Renewal Registration (MV-82D)." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "43", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "I would like to get a replacement title certificate, can I do this by mail?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Have you already received documentation regarding the replacement of your title certificate?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "I don't have any documentation at the moment" }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "43", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Can I receive the replacement title certificate through the mail or do I need to be present in a DMV office?" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "50", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Do you want to receive your replacement title certificate by way of standard mail?" }, { "turn_id": 7, "role": "user", "da": "response_negative", "references": [ { "id_sp": "50", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "No, I don't want to receive it by way of standard mail, I would fear that it may get lost in the mail" }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Would you then prefer to receive the title certificate by express mail?" }, { "turn_id": 9, "role": "user", "da": "response_negative", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "I would prefer not to, as I am afraid that it may get lost in the mail" }, { "turn_id": 10, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "If I apply for a replacement title certificate at the DMV office, can they issue the certificate to me there and then?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "67", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "You cannot get the replacement title certificate issued to you in the DMV office, all replacement certificates are printed in a secure facility and are mailed to the owners. The quickest and easiest way to apply for a replacement certificate is to apply online" }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "40", "label": "solution", "doc_id": "How to change your address#1_0" }, { "id_sp": "41", "label": "solution", "doc_id": "How to change your address#1_0" }, { "id_sp": "42", "label": "solution", "doc_id": "How to change your address#1_0" } ], "utterance": "Thank you so much for this fantastic idea. Please answer one more question for me. Is it necessary for all of my applications to have the same address?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "40", "label": "solution", "doc_id": "How to change your address#1_0" }, { "id_sp": "41", "label": "solution", "doc_id": "How to change your address#1_0" }, { "id_sp": "42", "label": "solution", "doc_id": "How to change your address#1_0" } ], "utterance": "The DMV sends documents and important notices to customers by mail. We recommend that you use the same address on all of your applications, documents, and transactions. You must report your address change to both the DMV and the USPS." }, { "turn_id": 15, "role": "user", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "perfect thanks for the information I will take into account the address is not going to fail because of that. So can I do it at the DMV too?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "67", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Yes but the fastest way to do it is online." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Hi, I'm looking for information regarding replacement of a title certificate" }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Can I replace a title certificate online?" }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Can I order the replacement certificate online?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "To order a replacement title certificate online, you must be the owner of the vehicle, you must have a current UD address on file with the DMV and the vehicle in question must be registered and titled in New York State" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "What happens if I apply for a replacement title certificate at a DMV office?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "You won't receive your replacement title certificate at the DMV office, they are printed at an off-site facility and are mailed to the owner" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" } ], "utterance": "I want to know about the county use taxes and supplemental fees. Are the any fees for a replacement certificate if I don't reside in NYC?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" } ], "utterance": "You will need to look up the taxes for your county." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" } ], "utterance": "Is it taxed by the size of the car?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" } ], "utterance": "The chart will show the rate for your vehicle." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" } ], "utterance": "What if I don't live in the county listed?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" }, { "id_sp": "22", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" } ], "utterance": "A passenger vehicle tax is $15 per year." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Please, tell me about replacing a title certificate." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "will you apply for a replacement title at a DMV office?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "yes, I need to apply for a replacement of a title certificate." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "In that case, the DMV office won't hand you the new title while you are there. The DMV prints the title certificates in Albany and then mails them to the vehicle owner." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "what items do I need to bring to the DMV office?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "59", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "first, you need a completed Application for Duplicate Title form (PDF MV-902)" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "70", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "I'll be sure to check it out. By the way, what do I need to know about registering a vehicle, but I already have a title?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "71", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "You should find out more about that with your insurance company for sure." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "89", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Do you have any documents, i.e, driver license, learner permit or non-driver ID card, for use as proof of identity?" }, { "turn_id": 10, "role": "user", "da": "response_positive", "references": [ { "id_sp": "89", "label": "precondition", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "Yes, i do have those. Well, my driver license to be exact." }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "90", "label": "solution", "doc_id": "Register a vehicle I bought at a sheriff or marshal auction#3_0" } ], "utterance": "That's good. In case you didn't have one, you could have used the other kinds of proof." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "43", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Can I mail the paperwork?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Did you complete the form?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "I don't have the application." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Do you have the mailing address?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "49", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "No, can you give it to me?" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "50", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "What is your location?" }, { "turn_id": 7, "role": "user", "da": "response_negative", "references": [ { "id_sp": "50", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "I would like to receive it by standard mail." }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Express mail would be quicker, would you like to use it?" }, { "turn_id": 9, "role": "user", "da": "response_negative", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "No, I'm not in a hurry." }, { "turn_id": 10, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "43", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "How will I receive the title?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "67", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "You will apply at the DMV, and it will be mailed to you." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "36", "label": "precondition", "doc_id": "How to change your address#1_0" } ], "utterance": "By the way, do you know any DMV office? and if I have to replace some documents, what do I have to do?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "How to change your address#1_0" } ], "utterance": "If you want to replace your documents, be sure to bring the fee payment." }, { "turn_id": 15, "role": "user", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Okay, I'll ask one more thing. Regarding my replacement title, I believe I will have time today to visit a DMV office; I believe this will be a faster option than sending it in by mail. Is it likely that I'll get my replacement right away?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "67", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "No, you won't be issued the replacement title while you are there. All title certificates are printed in a secure facility in Albany and are mailed to the owners. For this reason I suggest you stick to doing the whole process by mail, since it's faster and you can do it from the comfort of your home. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "43", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "How to replace a title certificate?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "There are few ways to do this but if you choose to do this by mail, you need to send the completed Application for Duplicate Title PDF [ 4 ] MV-902, proof of identity and a personal check or money order of $ 20.00 payable to Commissioner of Motor Vehicles." }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Where should I mail all those documents?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "All of those documents including the Application for Duplicate Title PDF [ 4 ] MV-902 should be mail to Title Bureau NYS DMV PO Box 2750 Albany , NY 12220 - 0750." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "I would like to ask what should I do if I applied online and 90 days have passed but I still do not receive my title?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "If more than 90 days have passed, you still haven't received your title, Email DMV to check the status of your title" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "what should I do?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Email the DMV to verify the status of your title" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "What should I do when I make the Customer Lien Consultation?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "34", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "Provide your contact information if you are a credit institution, include your lien code.\nProvide complete and accurate information for the vehicle or vessel in question." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "and the vehicle that I must provide?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "How to check a title or lien status#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "You must provide the\n Vehicle Identification Number VIN\n vehicle model year" }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "51", "label": "precondition", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "What if you have the correct form and fee to register my lien?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "52", "label": "solution", "doc_id": "How to check a title or lien status#1_0" } ], "utterance": "we will contact you to inform you what you need" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "How do I replace a title?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "You can apply at a DMV office." }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "Will I get a new one while there." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Replace a title certificate#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Replace a title certificate#1_0" } ], "utterance": "No, we mail them to you." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "something else I want to ask about how can I register outside of New York State? Great. Do I need to send anything related to the car automobile liability insurance?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "Yes, you'll have to mail a proof of NY state automobile liability insurance." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "Great. But which address do I use, my new one or the one on my original register?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "Plase use your original one. If you use your alternative address the DMV will print the alternative address on your registration document and registration record." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" }, { "id_sp": "32", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "Do I have to attach an mail address with my application?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" }, { "id_sp": "32", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "Yes, please. That's very important. And also, please make sure the package can contain vehicle plates." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "39", "label": "precondition", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "But, you will be able to send the documents to a different address than the one on my register, right?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "40", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" }, { "id_sp": "41", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" }, { "id_sp": "42", "label": "solution", "doc_id": "Register a vehicle when you are out-of-state#1_0" } ], "utterance": "No, sorry. The dmv only uses the mailing address on your registration application." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Hi, good afternoon. Need some info about the escort driver certification." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Sure. Are you currently an escort driver?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Wel, no. Currently, i'm not, but i'm interested." }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "What should i meet for that?" }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "What do i need to go through to be certified as such driver?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "You need to be 21 years old or be older, in first place. Second, need to have a valid NYS driver license, or at least to have a valid license in the state or jurisdiction in which you are a resident. Last, but not least, you must pass the Escort Driver's Certification Test." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "101", "label": "precondition", "doc_id": "Escrow accounts#3_0" } ], "utterance": "Can you tell me on what are the other ways to close my escrow account if I do not have letterhead?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "102", "label": "solution", "doc_id": "Escrow accounts#3_0" } ], "utterance": "You can send the request on your monthly statement." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "103", "label": "precondition", "doc_id": "Escrow accounts#3_0" } ], "utterance": "and can I write a check with the outstanding balance?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "104", "label": "solution", "doc_id": "Escrow accounts#3_0" } ], "utterance": "of course If there is a remaining balance in your account, you can write a refund check, or you can transfer the balance to another escrow account you have with the DMV." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "78", "label": "solution", "doc_id": "Escrow accounts#3_0" } ], "utterance": "What do I do if I am interested in subscribing to this service?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "78", "label": "solution", "doc_id": "Escrow accounts#3_0" } ], "utterance": "you must download and complete these forms" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Yeah, i'm looking to know more about escort driver certification." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Are you looking for requirements for that certification?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Yes, that's correct. I want to know when i need one?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "No problem. That certification is mandatory if you escort dimensional loads through highways in NYS or if you act as a flag person for that type of load." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" } ], "utterance": "Is there anything else about voter registration on the NYS DMV's website that works? I meet all of those requirements, so how do I register online?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" } ], "utterance": "Yes, to register to vote online you will need your NYS Driver License, Permit or Non-Driver ID, and Social Security Number" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" } ], "utterance": "are there other requirements that may come up as I'm registering that may keep me from getting registered successfully?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" } ], "utterance": "You can look at the full voter registration requirements listed on the New York State Board of Elections website so you get no surprises" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" }, { "id_sp": "26", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" } ], "utterance": "will I be able to make changes to my info so it is up to date?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" }, { "id_sp": "25", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" }, { "id_sp": "26", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" } ], "utterance": "If DMV's records do not reflect your current name or address, or date of birth or gender, you must first correct this information before processing an online Voter Registration Application" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" } ], "utterance": "how do you do the signature online?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" }, { "id_sp": "39", "label": "solution", "doc_id": "Voter Registration Application Frequently Asked Questions#1_0" } ], "utterance": "When you agree to the New York State Department of Motor Vehicles Attestation in the voter registration application you authorize DMV to send the Board of Elections your digital signature we have on file from when DMV issued your Driver License, Non Driver ID Card or Learner's Permit. Agreeing to the attestation is the legal equivalent of a handwritten signature. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Please, i wanted to know something related to some escort driver certification." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "I'm looking to replace my current certificate, so what should i know in that regard?" }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Oh, and i forgot to tell that i want to replace it because i lost it." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "65", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "66", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "In your particular case, you can get a replacement by writing to DMV. Basic information such as name, address, DMV ID Number and Client ID Number, if available, must accompany the writing. Besides, you must send $5 in the form of a check or money order payable to the Commissioner of Motor Vehicles." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" }, { "id_sp": "26", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" } ], "utterance": "I also have a question about changing to an Enhanced or REAL ID. What should I bring with me?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" }, { "id_sp": "26", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" } ], "utterance": "You will need to bring your proof of honorable discharge and proofs of identification. " }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "36", "label": "precondition", "doc_id": "Veteran status designation on a photo document#3_0" } ], "utterance": "I was charged a document fee when I applied to have the Veteran Indicator put on my license, do I have to pay again?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "37", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" } ], "utterance": "No. Not only will you not have to pay another fee, you qualify for a refund of the original fee." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" }, { "id_sp": "30", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" } ], "utterance": "Can I apply by mail?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" }, { "id_sp": "30", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" } ], "utterance": "Yes. You will need to complete an Application for Permit, Driver License, or Non-Driver ID Card form. " }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" } ], "utterance": "What proofs do I need?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Veteran status designation on a photo document#3_0" } ], "utterance": "There is a guide on our website that will help you find the proofs of identification that you need." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Can you tell me what is involved with getting an Escort driver Certification?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Do you have a need for an escort driver certification?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Not at the moment, no" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Are you looking to find out what the qualifications are for providing escort driver services?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Yes, that's exactly what I'm looking for" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Do you want to qualify as a certified escort driver?" }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Yes please" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "15", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "In order to qualify as an escort driver, you must be 21 years or over, have a valid state drivers license and you must pass the Escort Driver's Certification Test" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "7", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "I'd also like to know if there's an age and licensing requirement to be a TNC driver?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" }, { "id_sp": "9", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" }, { "id_sp": "10", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Yes , by statute, TNC drivers must be at least 19 years old and hold a valid and current NYS driver s license issued by DMV." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "What are the insurance requirements for a TNC driver?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "TNC companies will make sure TNC drivers understand and have the required insurance" }, { "turn_id": 13, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "you are interested in being a TNC driver?" }, { "turn_id": 14, "role": "user", "da": "response_negative", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "not" }, { "turn_id": 15, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 16, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" }, { "id_sp": "13", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Does my vehicle need to be authorized for TNC use?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" }, { "id_sp": "13", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": " Not by DMV. But TNC companies may have requirements on the vehicles they allow " }, { "turn_id": 18, "role": "user", "da": "query_condition", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Does my vehicle need to be authorized for TNC use?" }, { "turn_id": 19, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" }, { "id_sp": "13", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": " Not by DMV. But TNC companies may have requirements on the vehicles they allow" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "I would like to know more about escort driver certification." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "There is two situation for this. The first is mandatory and the second is not mandatory. Which one you would like to know?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "I would like to know the madatory part." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "It is mandatory to have an escort driver certification when you are using the highways of New York State to escort over-dimensional loads and when you become a flag person for over dimensional loads." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "If a family member has died#3_0" } ], "utterance": "Do I give you the plates?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "If a family member has died#3_0" }, { "id_sp": "15", "label": "solution", "doc_id": "If a family member has died#3_0" }, { "id_sp": "16", "label": "solution", "doc_id": "If a family member has died#3_0" } ], "utterance": "It may be possible to request a refund of the deceased individual s registration fee. DMV will issue the refund to the name of the estate." }, { "turn_id": 7, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "If a family member has died#3_0" } ], "utterance": "Has the estate of the registrant is settled?" }, { "turn_id": 8, "role": "user", "da": "response_negative", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "If a family member has died#3_0" } ], "utterance": "No" }, { "turn_id": 9, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "If a family member has died#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "If a family member has died#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "If a family member has died#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "If a family member has died#3_0" } ], "utterance": "There are outstanding issues" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "If a family member has died#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "If a family member has died#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "If a family member has died#3_0" } ], "utterance": "The death of a family member can be a busy and difficult time. When someone dies, they often leave outstanding issues that need to be resolved. On this page you ll find information that will help you take care of any issues with the deceased individual s driver s license and vehicle registration and title" }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "If a family member has died#3_0" } ], "utterance": "How do I transfer ownership of the deceased's vehicle?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "If a family member has died#3_0" } ], "utterance": "Use this checklist to help you transfer the ownership when the vehicle owner is deceased PDF MV-843" }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "If a family member has died#3_0" } ], "utterance": "When the estate is settled, what do I do?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "23", "label": "solution", "doc_id": "If a family member has died#3_0" } ], "utterance": "You need to call the DMV Revenue Accounting Unit" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "90", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Can I get an escort driver certification at the DMV?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "91", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Yes, you can apply for escort driver certification at a DMV office." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "93", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Do you know how to tell if an office offers the certification test?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "93", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "I don't." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "90", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "id_sp": "77", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "What could happen if I get a violation of my escort vehicle certification?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "77", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "You could be subject to fines and penalties depending on the nature of the violation." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "2", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Ok, good. Now I have a question about the automatic license and registration extension for military personnel. Have these automatic extensions for registrations been granted to military returning from Iraq?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "2", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Governor Andrew M. Cuomo has given an Executive Order that all licenses and registrations for NY State military personnel returning from active duty relation to the war on terrorism and military action in Iraq will automatically be extended. " }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Do I need to notify DMV of my entry into the military? " }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "It is suggested that military personnel file a Notification of Military Service to ensure that the license record is not purged once the expiration date has passed. " }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "2", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Is Iraq the only combat zone that will allow a service member returning from deployment to gain an extension on licenses and registrations? " }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "1", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "2", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "3", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "The Executive Order from Governor Andrew M. Cuomo allows the extensions for NY State military personnel returning from active military duty relating to the war on terrorism and military action in Iraq. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "is an escort driver certification mandatory?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "when do i need to have escort driver certification. does this apply to you?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "No." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "what are the qualifications for providing escort services. does this apply to you?\n" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "10", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "No" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "how do i get certified as an escort vehicle driver. does this apply to you?" }, { "turn_id": 7, "role": "user", "da": "response_negative", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "No" }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "what are the fees. does this apply to you?" }, { "turn_id": 9, "role": "user", "da": "response_positive", "references": [ { "id_sp": "37", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Yes" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "38", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "39", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "40", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "great, what is your question?" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "How to change your address#1_0" }, { "id_sp": "10", "label": "solution", "doc_id": "How to change your address#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "How to change your address#1_0" } ], "utterance": "Are you familiar with vehicle registration? What would they do if I move to a new address in order to register a vehicle?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "How to change your address#1_0" }, { "id_sp": "10", "label": "solution", "doc_id": "How to change your address#1_0" }, { "id_sp": "11", "label": "solution", "doc_id": "How to change your address#1_0" } ], "utterance": "we also update the title certificate record\n you do not need to request new DMV documents with your new address 2\n updating your address for a traffic ticket does not update your address in other DMV records 3" }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "81", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "82", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "83", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Does New York State Recognize Escort Vehicle Driver Certifications Issued In Other States? What documents should I have?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "81", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "82", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "83", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "You must have a valid NY State Certified Vehicle Escort Card MV-64. You must carry the MV-64 card with your driver license when you drive an escort vehicle in NY State. These are loads with a width that exceeds 12 feet , and/or length of 80 feet or greater , and/or a height of 14 feet or greater" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "90", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "I need help with an escort driver cert" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "91", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Are you based in NY state or another state of the USA?" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "93", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Does your local office offer the certification test?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "93", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Yes" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "94", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "OK, it will be indicated in \" Office Hours \" area for the office" }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "How to change your address#1_0" } ], "utterance": "Very well. Now for Department of Motor Vehicles Registration, what if I have no longer have that document?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "How to change your address#1_0" }, { "id_sp": "22", "label": "solution", "doc_id": "How to change your address#1_0" } ], "utterance": "Then you will need to wait for a new one to arrive before you can create a MyDMV account. You can still change your address, though." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "48", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "49", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "50", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "If I am awaiting a new renewal notice, how will I receive that?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "48", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "49", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "50", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "You will receive a renewal notice in the mail" }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "When is it mandatory to have an escort driver certification?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "It's mandatory if you escort over-dimensional loads on any NY State highway or if you act as a flag person for over-dimensional loads." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "94", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Where will the certification test be shown?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "94", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "It will be indicated in \" Office Hours \" area for the office" }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "81", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "82", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "83", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "What ID do I need to carry?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "81", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "82", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "83", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "You must have a valid NY State Certified Vehicle Escort Card MV-64. You must carry the MV-64 card with your driver license when you drive an escort vehicle in NY State. These are loads with a width that exceeds 12 feet , and/or length of 80 feet or greater , and/or a height of 14 feet or greater" }, { "turn_id": 16, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Are Escort driver certifications mandatory?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "No if you escort an over - dimensional load that is less than the requirement stated in footnote # 1 or you are a member of the military and escort military convoys or you escort state governmental vehicles" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Hello, I have some questions about vehicle recovering." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Has your vehicle been recently recovered?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Yes. I was notified about it some days ago." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "If that's so. You have to be sure to verify the police has canceled the stolen vehicle alarm in order for the recovery being listed on your title record. Make sure you don't use the vehicle or do any vehicle-related activities until you are sure the alarm has been called off." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "76", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Ok, thanks. And, what kind of penalties do i have with one of those certifications?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "77", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Could be ranging from fines up to a variety of penalties. that would depend on your's violation nature." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "80", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Of course. You know, i would like to operate legally as an escort driver in NYS, what can i do in order to do that?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "81", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "82", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "If you want to get your legal status, first of all you must possess a valid NYS Certified Vehicle Escort Certificate or also known as form MV-64. That document should always accompany you whenever you are driving escort vehicle in NYS." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "93", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Ok, taking notes about it. another question. How do i know if a DMV office is offering this certification test?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "94", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "That's easy. Whenever a DMV office put a offer fo that certificate, you'll find out checking the Office Hours area for that particular office." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Hello, i want know something about stolen vehicles." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "No problem. Have your vehicle been stolen?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Yeah, it was stolen about a week ago." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Sorry about that. In first, and in case you hasn't done it yet, you must report the stolen vehicle to the police and your insurance company asap. With your report, the police will enter your car's information on the national and state auto theft records. Besides, a theft status will be added on your vehicle title record, for preventing any sale or title application." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Perfect I think it's great so I'll be on the lookout for what you and the police tell me. What insurance is required to be a TNC driver?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "The TNC companies take care of the understanding of insurance needed." }, { "turn_id": 7, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Are you interested in being a TNC driver?" }, { "turn_id": 8, "role": "user", "da": "response_negative", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "No, not at this time." }, { "turn_id": 9, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" }, { "id_sp": "32", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "What if I am licensed to operate for hire by the NY City taxi and limousine commission, can I work at a TNC driver outside of NY City?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" }, { "id_sp": "32", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Yes you allowed only if you are authorizd by a licensed TNC company and if you use a different vehicle than you drive for hire in NY City." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Can I pick up passengers in NY City if I am an authorized TNC driver?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" }, { "id_sp": "27", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "You can if you are separately authorized by the NY City Taxi and Limousine Commission; but otherwise no." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Am I allowed to drop off a TNC passenger in NY City that I picked up outside the City if I am an authorized TNC driver?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Yes you are allowed." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Good afternoon, i'm in need of information about stolen vehicles, please." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "No problem. Have your vehicle been stolen?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Yeah, unfortanely it was two days ago." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Then you must act quickly. Report the robbery both to police and insurance company. This will allow that police can place a alarm over your vehicle in their auto theft records. That also will prevent someone could attempt to sell the vehicle or applying for a title." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Renew a business license or registration#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Renew a business license or registration#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "I'd like to know more information on how I can renew as well. Is it possible to renew through online?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Renew a business license or registration#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Renew a business license or registration#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "To renew online, you must have the\n    Installation number of your Commercial Certificate see a sample\n   Validation number of your Commercial Certificate see a sample" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "and can i renew by mail?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Renew a business license or registration#1_0" }, { "id_sp": "23", "label": "solution", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "of course We will send you a VS-2 Installation Renewal Request. Complete the application and send it with a check for your renewal fee" }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "Did you already receive the request?" }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "do not" }, { "turn_id": 11, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "What happens in the event that the owner, partner or official of the company was found guilty of a felony or misdemeanor?" }, { "turn_id": 13, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "If a company owner, partner or officer who owns or operates the facility has a felony or misdemeanor conviction or is lost since the last renewal of the facility certificate" }, { "turn_id": 14, "role": "user", "da": "response_negative", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "do not" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Hey, how you doing?. Please i need help with some information about stolen vehicles." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "6", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "the plates on my car was stolen lat week, can i put report on them?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Yes, you can and you should. Go to a police agency and ask them to complete the MV-78B form for Report of Lost or Stolen Motor Vehicle Items, for your stolen plates. That form is a police exclusive." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Do you require more information on that matter?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Yes, i would like to receive more information about it, please." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "No problem. To get more information on that subject, you can see the Report or Replace Lost or Stolen Plates section." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "43", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Ok. i'll do that later. Another question, if my plates would been missing instead of robbed, what i would have to do then?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "44", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "If that was the scenario, you only was needed to bring a copy of form MV-78B to a DMV office and apply for a new set of plates, besides reinstatement of your registration." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "About Private Service Bureau Licenses#1_0" } ], "utterance": "Can you tell me how this would be affected by the fact that I do not have any employees?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "About Private Service Bureau Licenses#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "About Private Service Bureau Licenses#1_0" } ], "utterance": "If you don't have any employees you must submit a completed Form CE-200 Certificate of Attestation of Exemption from NY State Workers Compensation. This is to show a government agency that NY State Workers Compensation insurance is not required" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "I am looking for information regarding recovered vehicles" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Has your vehicle been recently recovered?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Yes it has" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "You must ensure that the police cancel your stolen vehicle alarm, this will ensure that the recovery is listed on your record. Until this alarm has been cancelled, do not use the vehicle or apply for any plates/registration for the vehicle " }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Can I drop off a TNC passenger in New York City that I picked up outside of the city if I am an authorized TNC driver?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Yes, you can do it" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "If I have an auto loan, will my vehicle lender allow me to use my personal vehicle to drive for a TNC?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "You must read your loan agreement and contact your lender, as these limitations are a matter of private contract, not the TNC Act or its regulations." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "19", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Can you tell me what are the insurance requirements for a TNC driver?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Sure. TNC companies will ensure that TNC drivers understand and have the required insurance." }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Are you interested in being a TNC driver?" }, { "turn_id": 12, "role": "user", "da": "response_positive", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "Yes, I'm very interested" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "FAQ for TNC Drivers#3_0" } ], "utterance": "In that case, contact a TNC you are interested in working with" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "My vehicle was stolen. What should i do?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "You should first lodge a report to the police and your insurance company." }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "What should i do after that?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "After you lodge the report, you should wait for the police to take action. The report will also prevent your vehicle from being sold." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Does stolen plates follow the same procedure?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "7", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Stolen plates have a different form and it is only available at police agencies and not at DMV. " }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "I also need to find out the procedure for stolen plates. Alright. By the way, is it possible to renew my NY state driver license while I'm still on duty for military service?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Yes, your license can be renewed." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "That's great to hear. And what happens if my driver license expires while still being a soldier on duty?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "NY State law automatically extends license privileges throughout active military service for up to 6 months after discharge or separation. Discharged or separated military personnel may renew an expired NY State license up to two years after the extended expiration. No more than 30 months may have passed since discharge 6-month extension plus 24-month grace period." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "22", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Ah, I see. And what if my registration expires during that time?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" }, { "id_sp": "22", "label": "solution", "doc_id": "Automatic license and registration extension for military personnel#3_0" } ], "utterance": "Registrations are extended for up to 60 days from return to New York State. This extension applies only to vehicles registered to military personnel. You must show proof of military service or separation." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Hello, I need to know what to do in case my vehicle is stolen." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Was your vehicle stolen?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Yes, what should I do?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "you have to report it to the police inmediately. The police will input the records of your vehicle in the national and state auto theft computer records to prevent the selling of the vehicle and that someone applies for a title." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "57", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "What do I do if my address or name needs to be changed? What happens if I have a driver's license, but it was issued by a different state?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "58", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "If you have a license under that condition, you must notify the DMV's Bus Driver Unit by writing in a 10 days period in order to change your address shown in your license. You must include your name, DMV ID Number, Client and ID Number, aside your old address and the new." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": " How can i get certified to be an escort driver?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "17", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "18", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "It's pretty simple. Go to any DMV office which offers the escort driver certification test, and once there, complete the form MV-65 for Vehicle Driver Application." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Ok, thanks. Similar to before, could you tell me what should i do if i possess a escort driver license issued in another state?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Escort driver certification#1_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Escort driver certification#1_0" } ], "utterance": "Well, in a similar fashion to the license you asked before, you must bring that valid license and any additional identification to the DMV. Before you go, check DMV Document Guide for more information." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "If my vehicle is recovered and is damaged, what should I do?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "If there is any damage, you will need to contact your insurance company." }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "What if my plates are still missing?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Stolen and recovered vehicles#3_0" } ], "utterance": "Bring a copy of form MV-78B to the DMV office to apply for new ones." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "I have another question for you about renewing a business license or registration. What will happen if I let my business license lapse?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "If your business license has been expired for 6 months or less, you can still have it renewed." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "My business partner was recently convicted of a felony. Will that effect the renewal process?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "Yes. You will need to complete the Facility Renewal Application VS-2, as well as the Statement of Ownership and/or Permission to Use Place of Business form, and send it in the mail." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "Does it have to be done by mail?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "20", "label": "solution", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "Yes. It has to be done by mail." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "Is it possible to renew my business license more than a month before the expiration date?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "Renew a business license or registration#1_0" } ], "utterance": "Yes. You can renew your Inspection Station license up to 60 days before the expiration." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "I would like to know what the hearing process is like, please" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "You have the right to hire a lawyer and take him to the hearing. The DMV is the petitioner in this case and the plaintiff can witness the case." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "What can the ALJ do at the hearing?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "40", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "The ALJ may sustain some, all, or none of the charges. There may be no action, a warning, the imposition of a suspension, revocation, and/or civil penalties." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Can I appeal?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "54", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Yes, you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination AA-33A, which must be accompanied by the appropriate filing fee." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "I'd like to ask on how to apply for a Certificate of Authority and Sales Tax ID number. Do I need to submit proof of business name?" }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "33", "label": "precondition", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "do you have your trade name proof?" }, { "turn_id": 9, "role": "user", "da": "response_negative", "references": [ { "id_sp": "33", "label": "precondition", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "do not" }, { "turn_id": 10, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "49", "label": "solution", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "Where can i get more information?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "49", "label": "solution", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "Click here for more information on workers' compensation insurance" }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "30", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "and where can I get the authority certificate and sales tax identification number?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "30", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "The authority certificate and sales tax identification number are issued by the New York State Department of Taxation and Finance DTF. You can apply by visiting the NY State DTF website" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Hi, i was told i was in for a investigation process, could you give me some info about it?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "26", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "For complaints received about you, an investigation is due to be set. That so, the AFI will file a formal investigation. After is done, you could end with a no action notification or a warning letter Notice of Investigation placed in your file." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Is the investigation been initiated by Vehicle Safety?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "No, is not." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "I was told i could accept the charges so no hearing would be held, but what if i reject the offer instead?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "If you take that action, then inevitably a hearing will take place." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "Could you please tell me the location's phone number?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "Ok please write. 1 - 518 - 474 - 4653" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "Is there anything else I must do?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "Yes. your shop must also have Certificate of Occupancy.. For that please provide the Facility number of your shop" }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "What is your mail adress?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "For Consumer & Facility Services Application: NYS DMV Bureau of Consumer & Facility Services Application Unit P.O.s Box 2700 Albany ,s NY 12220 - 0700" }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "and finally anything else?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "Yes If you also have an Inspection Station License , please check Inspection Station Cap Information" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "What is involved in a hearing process in relation to complaints and charges for repair and body shops?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "You are entitled to bring your own attorney to the hearing. The petitioner at this hearing is the DMV and the complainant may be a witness for the case" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Are you going through a hearing at the moment regarding complaints and charges for repair and body shops?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "No. not at the moment" }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "41", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "NULL" }, { "turn_id": 6, "role": "user", "da": "response_negative", "references": [ { "id_sp": "41", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "I'm not relying on any ALJ decision as I'm not going through any hearing at the moment" }, { "turn_id": 7, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "48", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "If, after a hearing, I pay my fine and/or penalty or serve out my period of suspension, how soon will I be able to resume normal practice?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "49", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "After complete compliance of the outcome of any hearing, you will be able to resume normal prectice" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "I'd like to ask about Certificate of Occupancy. What if the new location has already been registered as a repair shop?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "You must provide the Facility number or name of that shop. This may be accepted as proof of zoning" }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "Do I need the same forms to do that?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "Yes. You can also call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form , or call 1 - 518 - 474 - 0919 to get more information" }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "If I want to ammend or replace my documents, can I mail them?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "Yes, mail them." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "What is involved in the hearing process surrounding complaints and charges regarding repair and body shops?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "You are entitled to bring an attorney of your choice to the hearing. In cases like this, the DMV is the petitioner and the complainant may be called as a witness" }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "What happens as a result of one of these hearings?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "40", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "The results vary, in some instances, the ALJ are ordered to pay all, some or none of the charges. There may also be no action, or a warning, or a suspension handed out, or a revocation applied and/or civil penalties issued" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "I have another question about DMV that I'd like to ask. Where can I get more information?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "You can call the DMV Office of Vehicle Safety and Clean Air at 1 - 518 - 474 - 4653 to get the form , or call 1 - 518 - 474 - 0919 to get more information" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "What if I have an Inspection Station License" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "Please see Inspection Station Cap Information." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "11", "label": "precondition", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "I need to report a change of address for my business" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "You must complete a Statement of Ownership and/or Permission to Use Place of Business pdf VS-19" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "What form do I need to register a change of address\n" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "The form is Statement of Ownership and/or Permission to Use Place of Business pdf VS-119" }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "What form do I need to amend my registration?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "You must submit the Request for Business Amendment / Duplicate Certificate pdf MV-253 G" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "24", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "What is the investigation process included when dealing with complaints and charges for repair and body shops?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "25", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "26", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "During this process, a formal investigation is undertaken, which results in no action, a warning letter being placed on your file, or a formal administrative hearing before an ALJ" }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "What happens if, during the investigation process, my offer is rejected?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "32", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "If your offer is rejected, a hearing must be held" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "All right, now regarding the change of address, where can I request or obtain the form for this change?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "You can take form by calling DMV Office of Vehicle Safety and Clean Air." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "Can you tell me the number of that place?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "Ok please write. 1 - 518 - 474 - 4653" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "Is there anything else I must do?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" }, { "id_sp": "19", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "Yes. your shop must also have Certificate of Occupancy.. For that please provide the Facility number of your shop" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "What is your mail adress?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "For Consumer & Facility Services Application: NYS DMV Bureau of Consumer & Facility Services Application Unit P.O.s Box 2700 Albany ,s NY 12220 - 0700" }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "20", "label": "precondition", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "and finally anything else?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "Amend or replace a business license for a repair or body shop#3_0" } ], "utterance": "Yes If you also have an Inspection Station License , please check Inspection Station Cap Information" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "What are hearing process for complaints and charges for repair and body shops?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "In the hearing process, the DMV is the petitioner in the case and the complainant may or may not be the witness depending on the situation. You are entitled to hire an attorney to represent you in the hearing." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "The Administrative Law Judge (ALJ) may sustain any of the charges related and may also dismiss all of it." }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Does the result of the hearing always ended with any action?" }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "41", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "No. There may be no action at all. However, if the ALJ imposes civil penalties, you may need to pay all fines and penalties to avoid the loss of your operating privilege." }, { "turn_id": 6, "role": "user", "da": "response_negative", "references": [ { "id_sp": "41", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "So i may loss my operating privileges if i ignore the civil penalties imposed on me?" }, { "turn_id": 7, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "34", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Could the fines or penalties be reduced?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "34", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Yes and the fines or penalties might be reduced or you may be offered to compensate the customer instead of paying the fines or penalties." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "In relation to signage for my shop, are there specific requirements in relation to my repair shop sign?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "62", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "63", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "64", "label": "solution", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "Yes. Be sure to view Motor Vehicle Repair and Body Shop Regulations on our website for the specific requirements." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "62", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "63", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "64", "label": "solution", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "Is the Motor Vehicle Repair and Body Shop Regulations list available in pdf form for me to view?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "62", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "63", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "64", "label": "solution", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "Yes. A pdf of the regulations is available for you to download on our website." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "35", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "i was wondering if i could get some more information about the hearing process?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "36", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "sure, the DMV is the petitioner and the complainant may be a witness and the complainant may be a witness. you are entitled to an attorney and to bring that attorney to the hearing. `" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "would you like me to explain more about the hearing process?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "yes please, what happens at the end of the hearing?" }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "41", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "at the end of the hearing there may differences in terms of results. wou;d you like to hear more?" }, { "turn_id": 6, "role": "user", "da": "response_positive", "references": [ { "id_sp": "41", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "yes please, what do you mean by differences in terms of results?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "43", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "44", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "some ALJs may sustain or impose civil penalties. if the ALJ imposes civil penalties, you must pay all fines and penalties in order to prevent the loss of your operating privileges. you will receive a letter from the DMV shortly after the hearing " }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Do you have any idea what a DMV-regulated automotive company entails? What should I do to get it regulated?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Visit your local DMV." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "48", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Ok, but now I need to ask about the hearing process. What may happen to my business?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "49", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "if you pay the fine you will be allowed to return to work and business will be running after compliance." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "34", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "What happens if there is no action at the hearing?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "34", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": " you may be offered the opportunity to pay restitution to the consumer or have the penalty reduced depending on the result of the hearing" }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "40", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "what happens if there is action at the hearing?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "40", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "it depends on the situation, but the ALJ may sustain all, some, or none of the charges" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "How do I go about looking for complaints against my business or shop?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "If there is a complaint against you or your business, a consumer Services Representative from the DMV will contact you to resolve the complaint" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "ok yes this applies to me, thank you for the information" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Have you had a complaint filed against you?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Not that I am aware of" }, { "turn_id": 6, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "16", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "What if it is not resolved? " }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "16", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "The person who filed the complaint are advised to contact the DMV Consumer & Facilities Services Complaint Unit" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Perhaps a question not related now to the DMV's Consumer Services and Facilities Complaint Unit. I have a complaint about the NYS Lemon Law" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" }, { "id_sp": "29", "label": "solution", "doc_id": "Report a problem with a DMV regulated automotive business#1_0" } ], "utterance": "Please see Lemon Law Complaints. Once your complaint has been filed, a Consumer Services Representative CSR from DMV will be assigned to handle your complaint" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "41", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "I'd like to know if I still need to pay any penalties if I'm not found guilty in this NYS Lemon Law Complaint?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "42", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "43", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "44", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "You must pay all fines to avoid possible loss of operating privilage" }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "53", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Is there a way to appeal the decision?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "54", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "to appeal the decision you have 60 days from the date of the ALJs decision to file the Appeal From DMV Hearing Determination PDF [ 2 ] AA-33A , which must be accompanied by the appropriate filing fee ." }, { "turn_id": 15, "role": "user", "da": "query_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "56", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Will I lose my business license?" }, { "turn_id": 16, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "56", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": " That is a good question. Complaints filed and charges brought against you can result in the loss of your privilege to operate as a business here" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "How do I report a body shop?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Was there a claim filed against you?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "yes there was." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "There a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint ." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "Will I be able to talk to a person?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "About complaints and charges for repair and body shops#3_0" } ], "utterance": "a Consumer Services Representative from the DMV will contact you in an attempt to resolve this complaint ." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "56", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "57", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "Also, for application. After I submit my application, what happens next?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "56", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "57", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "59", "label": "solution", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "Once your application is complete and accurate, a repair shop record will be issued to you." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "61", "label": "precondition", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "What information is there on the Official Repair Shop?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "62", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "63", "label": "solution", "doc_id": "Open a repair or body shop#3_0" }, { "id_sp": "64", "label": "solution", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "The DMV does not provide official posters for repair shops. You can buy these signs at various sign shops and automotive supply stores. Please refer to the Motor Vehicle Repair and Body Shop Regulation pdf CR-82 82.7 for specific requirements." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "If I still don't have my proof of Workers' Compensation Insurance?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Open a repair or body shop#3_0" } ], "utterance": "Don't Submit an Application to the DMV Yet!" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Hi, good afternoon. I want to file a FOIL request, but i wanted to know if there is any fee involved?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "62", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "63", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "64", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "There is, indeed. By law, we're authorized to charge $10 fee for searching. You must know that fee is only to determine if the requested information is available. It doesn't guarantee a information delivering. Plus, search fee isn't refundable. " }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "66", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Can you tell me if you also have requested copies for that information, in case being available?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "66", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "No, i haven't." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "87", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Anyway, in case i get the notification on my records being available for me to inspect them, what should i do then?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "88", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Just come to the Customer Service Counter Room in 136 Swan Street, Building Empire State Plaza, on any day from Monday through Friday. The service will be open from 8.30 am to 3:45 pm, except for state holidays." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "32", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "By the way, do you know about the rescheduling of the exams, what to do to avoid that? where can i get information?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "31", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "32", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "33", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "A test can be cancelled for various reasons including bad weather or road construction." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Am I able to cancel my test?" }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "You are able to cancel your test either by phone or online." }, { "turn_id": 12, "role": "user", "da": "response_negative", "references": [ { "id_sp": "23", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "No, I do not need to reschedule my test." }, { "turn_id": 13, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "22", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "81", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "82", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Can I pay additional fees over the phone?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "81", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "82", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "You are able to pay for additional fees over the phone." }, { "turn_id": 16, "role": "user", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "If I'm under 18, how long do I have to have my learner permit before I can schedule a road test?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "You must wait at least 6 months from the date you received your permit before you can schedule a test." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "I'm looking for some FOIL info about how to file a request, please." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "It is necessary that i use FOIL to search for DMV records?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Not necessarily. You could try to submit a form MV-15. That would be a Request for DMV Records." }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "id_sp": "8", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "I see. Is there any difference using one instead the other?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "9", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Certainly, there is. As many documents are available in that way, you'll have more possibilities to receive records sooner using MV-15 than filing a FOIL request." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "So, you encourage me to always go for this MV-15 first?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Yes, definitely encourage you to do that. Most times, it will save you many troubles and will speed up your requests." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "I'll take that in consideration, thanks. Anyway, if i decide to go with FOIL request, is there any fee i have to pay?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "62", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "63", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "64", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Indeed, there is. You'll be charged $10 fee in order to determine if your records are available, but be aware that you paying doesn't mean you'll receive any records at all. So, the fee is not refundable." }, { "turn_id": 10, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "66", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Are you going to request any copy of the documents?" }, { "turn_id": 11, "role": "user", "da": "response_negative", "references": [ { "id_sp": "66", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "No, i don't have any plans to do that." }, { "turn_id": 12, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "38", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Is there any condition about the document having personal information?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "39", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "41", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "42", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "If happens to have some of that, you must also include a cpy of your driver license or other government ID card, in order to identify your permissible use for the record you requested." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "81", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Yeah, hi. I filed a FOIL request some days ago and would like to know how long i'll have to wait before be able to inspect the documents and where it will be?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "82", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "83", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "It certainly takes a while. Yo must be patient, because is not custom that records are produced the same day they are requested. The standard time frame is at least 20 business days after receiving written acknowledgement from the FOIL office." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "84", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Did you provided a phone number along your request?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "84", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "No, i didn't do that." }, { "turn_id": 5, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "81", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "91", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "My FOIL request has been rejected, can i file a appeal?" }, { "turn_id": 7, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "93", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "That rejection has been for a whole or only for a part of your request?" }, { "turn_id": 8, "role": "user", "da": "response_positive", "references": [ { "id_sp": "93", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "It was for a part on the information requested, yes." }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "94", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "95", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "96", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "You may indeed appeal the rejection then. You must proceed writing before 30 days from the date of denial for your FOIL request. It must contain a description of the contents which were rejected and have your appeal identified with the date of your record request." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "I see what you mean. Another question about applying for a CDL. And where should I make my request?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "43", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "You must request a CDL at a DMV office" }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "90", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "ok, and this theme is applied for who?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "91", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "It is applied for commercial drivers" }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "79", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "and can you tell me when will I get my CDL?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "80", "label": "solution", "doc_id": "Get a CDL#1_0" }, { "id_sp": "81", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "The local DMV office will issue a temporary CDL that is valid for 90 days. Your photo CDL will arrive in the mail in 3-4 weeks." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "81", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Is there anywhere that I can view copies of DMV records and if so, when can I do this?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "82", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "83", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "After 20 business days of the receipt of the FOIL Office's written acknowledgement of your request, most DMV records are available for viewing, these records can rarely be produced on the day that they are requested" }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "84", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Can I be contacted by phone if I provided a number with my request?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "85", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "86", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "When the requested records are ready to be viewed, the FOIL office will call you. Otherwise, you will be notified by mail" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "91", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "In the event that I am unhappy with the DMV's response to my FIOL request, can I appeal this?" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "93", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Yes, if the DMV has denied your request completely or partially" }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "93", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "How do I appeal it?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "94", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "95", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "96", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "You must appeal in writing within 30 days of the denial of your FOIL request. This appeal has to identify the date of your record request and a description of the denial" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "105", "label": "solution", "doc_id": "Lifetime driving records#3_0" }, { "id_sp": "106", "label": "solution", "doc_id": "Lifetime driving records#3_0" }, { "id_sp": "107", "label": "solution", "doc_id": "Lifetime driving records#3_0" } ], "utterance": "Good to know. Do you also have any information regarding the consequence if I fail to pay a fine?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "105", "label": "solution", "doc_id": "Lifetime driving records#3_0" }, { "id_sp": "106", "label": "solution", "doc_id": "Lifetime driving records#3_0" }, { "id_sp": "107", "label": "solution", "doc_id": "Lifetime driving records#3_0" } ], "utterance": "it will include information such as:" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "86", "label": "precondition", "doc_id": "Lifetime driving records#3_0" } ], "utterance": "where would i have to go if i fail to pay the fine?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "87", "label": "solution", "doc_id": "Lifetime driving records#3_0" } ], "utterance": "depending on the situation, you may have to go to the out-of-state courts. the address and phone number will be on the record." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Hello, I need some help registering my moped. Could you help me out?" }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "I know there are some documents I have to take to DMV in order to register my moped, but I don't know all of them, can you tell me what should I take to DMV?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "Before you go to DMV you have to complete the Document Guide to make sure you take the correct documents with you. " }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "perfect in a complete moment the guide no problem now a question Do I have to pay a fee?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "You will probably also have to pay the county use tax when you register. See the registration fees and estimated taxes for information on county use taxes." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Okay, thanks. Just to be sure I own a moped and not a regular motorcycle. So what is exactly the basis of DMV to consider a moped motorcyle?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "New York law (not DMV specifically), defines a moped/motor scooter as \"limited use vehicles with two or three wheels\". But generally speaking a moped is a small motorcycle with bicycle pedals. " }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "If I want to eventually get a moped that has three wheels, do I need a different kind of driver's license?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "All new vehicles must be registered again at the DMV." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "33", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Great! Hey, I just read the Document Guide and realised I don't have any of the documents to proof my age and identity. What can I do in that scenario?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "34", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "You must provide other kinds of proof, don't limit yourself just to the documents listed. " }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "My county is not listed in the online reservation." }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "See our office locations and hours here www.dmv.com/locations/counties" }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Thanks. One more question, are there any special requirements to operate a moped here in New York?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "They are exactly the same as motorcycles. Having a driver license is a MUST and you have to register your moped in order to drive it. There are a few exceptions to these requirements that you can see in the Document Guide section B " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Good morning, i'm just looking to know how i do to register a moped, please." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Ok,That would refer to a limited use motorcycle, did you know that?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "No , i think i didn't know that fully." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Are you aware of the special requirements to operate a moped in NY?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "No, i'm not. That's why i'm looking for info in general." }, { "turn_id": 6, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "In any case, please. What i need to bring to DMV for register a moped?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "Ok, for that, you'll need to check first the DMV Document Guide. In that way, you'll make sure to not miss any document." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Thanks. One more question, are there any special requirements to operate a moped here in New York?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "They are exactly the same as motorcycles. Having a driver license is a MUST and you have to register your moped in order to drive it. There are a few exceptions to these requirements that you can see in the Document Guide section B " }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "15", "label": "precondition", "doc_id": "Sales tax information#3_0" } ], "utterance": "This reminds me of having enough Social Security credits. There are also various services available, right?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "If you purchased the vehicle from a New York State auto dealer or an out-of-state dealer who is authorized to collect New York State sales tax, please bring the dealer's bill of sale showing that you paid to the state New York sales tax. Also bring a bill of sale from the MV-50 NY State dealer only or a complete sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a departure from - state dealer." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "I see, if I want to register my moped, could you tell me what requirements I need to bring?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "17", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "Sure. Most important item would be a completed form MV-82 Registration /title Application." }, { "turn_id": 15, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Would you like to get a faster service, in any case?" }, { "turn_id": 16, "role": "user", "da": "response_positive", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Yes, i would love that, it is possible?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "Sure. All you have to do is to make a reservation online before you go to DMV offices in NYC, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany Counties." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "I would like to register a moped and I have a few questions." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Just to make sure, you are certain your motorcycle is classified as a moped, correct?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Not quite, what is the legal definition of a moped?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "New York law defines a \"moped\" or a\"motor scooter\" as a limited use vehicle with two or three wheels" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "What should I do if the county I'm in doesn't have online reservation?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "You would need to make a reservation through one of our office locations, you can check the locations and hours." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" } ], "utterance": "To register my pick up truck, what conditions must I meet to register it in passenger class?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "12", "label": "solution", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" }, { "id_sp": "13", "label": "solution", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" } ], "utterance": "You must meet the following conditions:\n the van does not have any commercials and is used exclusively for non-commercial purposes s\n A camper cover that has one or more side windows completely encloses the truck bed, s\n the pick-up truck has seats, seat accessories or camping equipment installed on the bed of the 'camping equipment' truck indicates that you have a bed, stove or refrigerator in the vehicle" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "47", "label": "precondition", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" } ], "utterance": "My pick-up is rented or leased. What do I need to do?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "48", "label": "solution", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" } ], "utterance": "You must submit a certification form provided by the leasing company or the truck owner stating that the truck will not be used for commercial purposes." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" } ], "utterance": "and can you use commercial plates?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Register a pick-up truck as 'passenger' class vehicles#1_0" } ], "utterance": "You are not required to request passenger badges for your pickup. You can use commercial dishes." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "I would like to register a moped, what is the procedure?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Will you be using a moped as a permanent vehicle?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "No, this isn't the case for me at the moment" }, { "turn_id": 4, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Do I need to satisfy certain requirements to use a moped in New York?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "In order to operate a moped, you must have a driver license and register the moped, there are some exceptions which are listed in a table on the website" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Thanks. One more question, are there any special requirements to operate a moped here in New York?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "8", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "They are exactly the same as motorcycles. Having a driver license is a MUST and you have to register your moped in order to drive it. There are a few exceptions to these requirements that you can see in the Document Guide section B " }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "16", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Could you give me a summary of what I need to bring to the DMV to register a moped?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "17", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "Firstly you will need to complete a Registration/Title Application form PDF (4) MV-82" }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Is there any way for me to speed up the service of registering a moped?" }, { "turn_id": 12, "role": "user", "da": "response_positive", "references": [ { "id_sp": "25", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Yes there is" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "26", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "To speed up the registration process, you can make a reservation online for any of the offices located in New York City, Westchester, Nassau, Suffolk, Rockland, Onondaga, Monroe or Albany" }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "ok if i make the reservation in an office, i need to register my moped quickly, can you also give me more information about county use taxes?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "8", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "9", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "Yes, I can send you to another page for information about county use taxes." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Hello, I would like to register my moped. How do I proceed?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Is your vehicle a moped or a motorcycle?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "It is a moped not a motorcycle." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Do you have a driver's license and is your moped registered?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "I'm about to receive my driver's license but my moped is not registered." }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Once you get your driver's license, you need to come register your moped at the DMV." }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Okay, I will do that." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "13", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "14", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "Before going to the DMV, please complete the Document Guide. It will inform you of the correct documents to bring with you." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "id_sp": "36", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "utterance": "What would I do about the use tax map outside of New York City?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "id_sp": "36", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "utterance": "This chart shows the use taxes and supplemental fees for all the original registrations and renewals." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "21", "label": "precondition", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "utterance": "And what if I'm from New York City and exempt from the NYC vehicle use tax?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "22", "label": "solution", "doc_id": "Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0" } ], "utterance": "Go and get the form UT-11 from a local DMV or from a DMV Call center" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "What do I need to register a moped?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Do you know what is considered a motorcycle of limited use (also known as a moped)?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "That does not apply to me, I need another..." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Ok, did you know that there are special requirements to operate a limited-use motorcycle (moped) in New York?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "That does not apply to me." }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Ok, come on again I would like to know what you need to take to the DMV..." }, { "turn_id": 7, "role": "user", "da": "response_negative", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "I'm really not much help from you, it doesn't apply to me" }, { "turn_id": 8, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "36", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "How to know if my moped needs insurance?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "36", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "37", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "To know if your moped needs insurance, you must provide us with proof that your insurance company will issue. Bring a copy of your insurance identification cards to the nearest DMV and we will gladly assist you." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "Can you provide me with additional scenarios if I come up with something right now? I want to make certain that I get all of the information I require.?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "11", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "Yes, we can give you specific instructions depending on the situation." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "33", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Could you tell me what I need to register my moped?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "34", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "i have a manual and a license" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "How do I go about registering a moped?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Does yourmode of transportation have more than two or three wheels?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "no " }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "They are the same requirements as motocrycles" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "id_sp": "5", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "ok then that does not apply to me. Thank you " }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Did you complete the document guide?" }, { "turn_id": 7, "role": "user", "da": "response_negative", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "I am sorry no I did not. " }, { "turn_id": 8, "role": "agent", "da": "respond_no_solution", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Unfortunately, no relevant information is found." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "42", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "43", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "what are the requirements in obtaining a moped liscense?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "41", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "42", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "43", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "There are permit restrictions to all permit classes" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "15", "label": "precondition", "doc_id": "Sales tax information#3_0" } ], "utterance": "Concerning proof of sales tax payment, exemption from sales tax, or purchase price. Do I need to bring the dealer's bill of sale?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Sales tax information#3_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Sales tax information#3_0" } ], "utterance": "If you purchased the vehicle from a New York State auto dealer or an out-of-state dealer who is authorized to collect New York State sales tax, please bring the dealer's bill of sale showing that you paid to the state New York sales tax. Also bring a bill of sale from the MV-50 NY State dealer only or a complete sales tax exemption {Sales Tax Form} pdf at the New York State Department of Taxation and Finance DTF-803 for a departure from - state dealer." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "27", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "Btw, for a summary of what I need. Can you provide me with a list of these counties that are eligible?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "28", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "They are listed on the website on the office locations page." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "id like to register a moped" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "is it a limited used moped?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "id_sp": "2", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "no a regular moped, it has 2 wheels and moves around 50mph" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "3", "label": "solution", "doc_id": "Register a moped#1_0" }, { "id_sp": "4", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "does it have 3 wheels?" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "33", "label": "precondition", "doc_id": "Register a moped#1_0" } ], "utterance": "i have a document i can bring to an office" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "34", "label": "solution", "doc_id": "Register a moped#1_0" } ], "utterance": "i have a manual and a license" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" } ], "utterance": "I'd like to inquire about the county's use taxes and supplemental fees?  Is there a vehicle use tax that I must pay?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" } ], "utterance": "Residents of New York City and several counties in New York State must pay a vehicle use tax when they register or renew a passenger vehicle registration." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" } ], "utterance": "What if I am exempt from the vehicle use tax?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" } ], "utterance": "You will complete form UT-11C." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" } ], "utterance": "How much are the fees?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "4", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" }, { "id_sp": "5", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Passenger vehicle registration fees, use taxes and supplemental fees#3_0" } ], "utterance": "You must pay the fee for your vehicle plate which is $25 and your title certificate fee of $50." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "54", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "I just passed my test and I want to know what is next." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "57", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "You will receive an interim license that will allow you to drive and that you must to keep it with your photo learner permit. You will receive your photo driver license in the mail in about 2 weeks." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "What should I do after passing my road test if I am 16 years old and I have a Class DJ driver license?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "59", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "You must obey the restrictions for junior drivers. For more information, I invite you to see the Graduated Driver License GDL Law and restrictions on drivers under age 18." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "On a similar note, commercial drivers. What position does the Department of Motor Vehicles play?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "The New York State DMV does not record out - of - state convictions of moving traffic violations of New York State non - commercial licensed drivers , except for traffic offenses committed in the provinces of Ontario and Quebec in Canada" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "12", "label": "precondition", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "if I'm under 21" }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "Are you under 21?" }, { "turn_id": 9, "role": "user", "da": "response_positive", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "yes" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "If you are under the age of 21 when you commit an alcohol or drug related driving violation that occurs out - of - state and you are convicted of the violation , your New York State driver license will be revoked for at least one year ." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "If I have a previous alcohol-related driving conviction" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Tickets received in another state#3_0" } ], "utterance": " your license will be revoked for at least one year or until the age of 21 , whichever is longer ." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "54", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Hi, i'm going to take my road test soon, and i know is getting way ahead, but i wanted to know what happens once i pass the test?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "57", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Once you pass your test, the license examiner will give you an interim license. Until you receive your photo drive license by mail in a period of two weeks, the interim license will allow you to drive, so keep it along you photo learner permit all the time." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Wow, that's cool, and what if i'm still under 18? Is there any advice you could give me?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "59", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "If you still underage, then you must know you have to obey any restrictions for those junior drivers. For more information, please check the Graduated Driver License law and restrictions." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "31", "label": "precondition", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "Okay, that's fine. Now, in terms of the termination charge, What are some of the most frequently asked questions about this subject?" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "one of the most common is Can I pay more than one definitive suspension online? Are you interested in knowing the answer?" }, { "turn_id": 7, "role": "user", "da": "response_positive", "references": [ { "id_sp": "32", "label": "precondition", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "Yes" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "33", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" }, { "id_sp": "34", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "Yes. You can pay up to 10 suspension termination fees in one day." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "What do I have to do to pay a final suspension online?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "you must provide your name or DMV ID number Customer ID number for your New York State driver's license, learner's permit, or non-driver photo identification card, see the sample driver's license for your date of birth and sex" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "85", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "What is the main topic of this information? " }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "85", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "Tickets" } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "54", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "I have passed my road test, now what?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "57", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "You will receive an interim license that allows you to drive. Keep the interim license with your photo learner permit. You will receive your photo driver license in the mail in about 2 weeks." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "What should I do if I am 17 years old and I have a DJ Class driver's license?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "59", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "You must obey the restrictions for junior drivers. Please, see \"Graduated Driver License GDL Law and restrictions on drivers under age 18\" for more information." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "Another concern I have, relating to my car registration. How do I get a copy of my vehicle registration abstract?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "6", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "For starters, you better sure to fill Form MV-15 for Request for DMV Records. Then, add to it your plate number or your Vehivle Identification Number or VIN." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "Did you say a Request for Records?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "Correct. Or even more easy for you, just ask or look for Form MV-15." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "Got it. If i'm in need to search for this on your portal, what should i look for?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "Once you access our online platform, you can use the search tool and type DMV Records. Then, just follow the instructions to navigate the information you find there." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "Are there anything else i need to add?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "Oh, sure. You must also add a photocopy of your driver license or any other government issued ID card and finally, a personal check or money order payable to \"Commissioner of Motor Vehicles\" to pay the search fee of $10" }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "id_sp": "13", "label": "precondition", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "I see, all to get that vehicle's title registration abstract, huh?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "14", "label": "solution", "doc_id": "Get a vehicle registration or title record (abstract)#1_0" } ], "utterance": "That's right, and all starting by you filling your MV-15 Form." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "What happens if I fail my road test?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "The main thing is not to worry, it's not the end of the world" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Is it a non-commercial license road test that you have failed?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Yes, it is" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "63", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "In this instance, your learner permit remains in place until the normal expiration date" }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "70", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "What ways are there for me to pay for any additional road tests that I have to undertake?" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "87", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "If I have a temporary learner permit, without a photo, how do I pay for any additional road tests?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "88", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "89", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "90", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "If your license is temporary, you must bring your NY State driver license with you, or alternatively, a NY State non-driver ID Card" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "9", "label": "precondition", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "What happens if I commit an alcohol or drug-related driving violation occurred in Canada?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "10", "label": "solution", "doc_id": "Tickets received in another state#3_0" }, { "id_sp": "11", "label": "solution", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "In that case your NYS driver license will be revoked for at least 90 days." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "id_sp": "17", "label": "precondition", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "This also applies for higher charges?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "18", "label": "solution", "doc_id": "Tickets received in another state#3_0" } ], "utterance": "In that case, your NY state driver license will be revoked." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "54", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "I would like to know what happens after passing my road test." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "57", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "You will receive from our license examiner an interim license that allows you to drive. Please, keep the interim license with your photo learner permit. You will receive your photo driver license in the mail in about 2 weeks." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "id_sp": "58", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "What are the steps if I am 17 years old?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "59", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "If you are 17 years old and you have a Class DJ, MJ or DJMJ driver license, you must obey the restrictions for junior drivers. For more information you can see \"Graduated Driver License GDL Law and restrictions on drivers under age 18\"." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "81", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "How can I get a Pre-Licensing Course Certificate MV-278?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "82", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "83", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "84", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "For more information about it, see \"Prepare for your road test\". The fee for up to two road tests for a non-commercial license is included in your $10 driver license application fee. The earliest date is within three to five weeks." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "Get an Accident Report#1_0" }, { "id_sp": "22", "label": "solution", "doc_id": "Get an Accident Report#1_0" }, { "id_sp": "23", "label": "solution", "doc_id": "Get an Accident Report#1_0" } ], "utterance": "I think you're misunderstanding my question. I am hoping you can tell me how to place an order online instead." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "21", "label": "solution", "doc_id": "Get an Accident Report#1_0" }, { "id_sp": "22", "label": "solution", "doc_id": "Get an Accident Report#1_0" }, { "id_sp": "23", "label": "solution", "doc_id": "Get an Accident Report#1_0" } ], "utterance": "Yes. To place an order, you will need the plate number of a vehicle involved in the crash or accident." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Get an Accident Report#1_0" } ], "utterance": "That's what I thought. Back to accident reports. How long does DMV keep these records?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Get an Accident Report#1_0" } ], "utterance": "DMV keeps accident reports for only 4 years from the date of the accident, except for rare instances that are described in Vehicle and Traffic Law Section 201." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "65", "label": "solution", "doc_id": "Get an Accident Report#1_0" }, { "id_sp": "66", "label": "solution", "doc_id": "Get an Accident Report#1_0" }, { "id_sp": "67", "label": "solution", "doc_id": "Get an Accident Report#1_0" } ], "utterance": "Now that is a piece of useful information, thank you. Can I access reports I bought online at a later point in time as well?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "65", "label": "solution", "doc_id": "Get an Accident Report#1_0" }, { "id_sp": "66", "label": "solution", "doc_id": "Get an Accident Report#1_0" }, { "id_sp": "67", "label": "solution", "doc_id": "Get an Accident Report#1_0" } ], "utterance": "Yes, you can access the reports again. Enter the Report Confirmation Number displayed during the report purchase transaction and emailed to you in the transaction confirmation. Then, enter the Search Confirmation Number." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Get an Accident Report#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Get an Accident Report#1_0" }, { "id_sp": "18", "label": "solution", "doc_id": "Get an Accident Report#1_0" } ], "utterance": "Can I also order a copy of the report as PDF?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "16", "label": "solution", "doc_id": "Get an Accident Report#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Get an Accident Report#1_0" }, { "id_sp": "18", "label": "solution", "doc_id": "Get an Accident Report#1_0" } ], "utterance": "Yes, for this you need to use the Order and Access Motor Vehicle Accident Reports online transaction. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Can I use the DMV Road Test System to obtain my CDL?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Yes, you are able to schedule a CDL test online or by phone." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "57", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "How long will it take to receive my driver license in the mail?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "55", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "56", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "57", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "It will take about 2 weeks for you to receive your photo driver license in the mail." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "id_sp": "72", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "74", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "75", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "How do you pay for additional tests if you fail?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "72", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "74", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "75", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "You can for additional tests either online or by phone. " }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "84", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "I see what you mean. I have another concern. With my request, I included my phone number. Is it possible that I'll be contacted in that manner?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "85", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "86", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Yes. The FOIL office surely will use that phone number to contact and notify you when your records are ready for you to be inspected. If you didn't submit a phone, then you'll be notified by mail." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "91", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "Ok, then i'll have it with me all times. Eh, some time ago i submitted a request but it was eventually denied. Can i file an appeal for that denied request?" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "93", "label": "precondition", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "It was a partial denial, by the way." }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "94", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "95", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" }, { "id_sp": "96", "label": "solution", "doc_id": "File a Freedom of Information Law (FOIL) request#1_0" } ], "utterance": "You may appeal the denial, indeed. The procedure is simple. Just write to DMV within 30 days from the denial's date. Proper FOIL request number and description of what was denied must accompany your writing." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "I would like to schedule a road test please." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Please use the road test system to schedule confirm, cancel or schedule a driving skills road test including CDL and motorcycle online or by phone" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Did you already take a test?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "No I have yet to sign up and take one" }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "64", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Is your learner permit up to date?" }, { "turn_id": 6, "role": "user", "da": "response_positive", "references": [ { "id_sp": "64", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "It is, yes" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "65", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "66", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "You will need to get one. " }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "44", "label": "precondition", "doc_id": "Get a CDL#1_0" } ], "utterance": "Thank you. How should I prepare for the road test?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "45", "label": "solution", "doc_id": "Get a CDL#1_0" } ], "utterance": "To prepare for your road test, you should practice first with a supervised driver. This supervised driver must have a driver license that is valid to drive the commercial vehicle that you will be using for practice." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "67", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "68", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "69", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Good to know about the road test, okay, sure that is no problem." }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "67", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "68", "label": "solution", "doc_id": "Schedule and take a road test#1_0" }, { "id_sp": "69", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "These are the following requirements" }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "52", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "53", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "Can you tell on what are the details should I keep in mind while taking my road test?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "50", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "52", "label": "solution", "doc_id": "Prepare for your road test#3_0" }, { "id_sp": "53", "label": "solution", "doc_id": "Prepare for your road test#3_0" } ], "utterance": "Remember to steer smoothly in all circumstances, accelerate in a controlled and smooth way and don't force the engine or cause it to stall." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "70", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "how do i pay for addtional tests?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "71", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "you can pay additional tests online or by phone." }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "id_sp": "71", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "doesnt apply" }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "73", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "to pay. does this apply to you?" }, { "turn_id": 5, "role": "user", "da": "response_positive", "references": [ { "id_sp": "73", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "no" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "74", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "have a valid learner permit?" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "how to reschedule an appointment" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "24", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "you must cancel your appointment before you can search for a new date. you can not have more than one appointment at a time" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "id_sp": "30", "label": "solution", "doc_id": "MyDMV Account Terms of Service#1_0" }, { "id_sp": "31", "label": "solution", "doc_id": "MyDMV Account Terms of Service#1_0" }, { "id_sp": "32", "label": "solution", "doc_id": "MyDMV Account Terms of Service#1_0" } ], "utterance": "Regarding the MyDMV account, when registering, what terms and conditions am I accepting?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "30", "label": "solution", "doc_id": "MyDMV Account Terms of Service#1_0" }, { "id_sp": "31", "label": "solution", "doc_id": "MyDMV Account Terms of Service#1_0" }, { "id_sp": "32", "label": "solution", "doc_id": "MyDMV Account Terms of Service#1_0" } ], "utterance": " You will abide by these Terms of Service ; and the Terms of Service and Acceptable Use Policy for the use of NY.gov ;\nYou certify that all identifying personal information provided to create or access your account is accurate , and pertains solely to you as the User of the account" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "id_sp": "30", "label": "solution", "doc_id": "MyDMV Account Terms of Service#1_0" }, { "id_sp": "31", "label": "solution", "doc_id": "MyDMV Account Terms of Service#1_0" }, { "id_sp": "32", "label": "solution", "doc_id": "MyDMV Account Terms of Service#1_0" } ], "utterance": "I need more information" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "30", "label": "solution", "doc_id": "MyDMV Account Terms of Service#1_0" }, { "id_sp": "31", "label": "solution", "doc_id": "MyDMV Account Terms of Service#1_0" }, { "id_sp": "32", "label": "solution", "doc_id": "MyDMV Account Terms of Service#1_0" } ], "utterance": "Any false statement , false certification , or false information provided in creating or using a account constitutes a criminal act which may result in the imposition of criminal sanctions " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "1", "label": "precondition", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "I want to taje a road test, can you help me schedule it?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "2", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "The DMV road test system can help you schedule or reschedule " }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "id_sp": "40", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "You need to bring your learner permit that has your photo on it" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "40", "label": "solution", "doc_id": "Schedule and take a road test#1_0" } ], "utterance": "Please bring your photo learners permit" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "very well. Now to make the payment I would like it to be more through my cell phone. How do i pay online?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "You will need to provide your name or DMV ID Number from your NYS driver license, your date of birth and gender, and the last four digits of your Social Security Number." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "id_sp": "4", "label": "precondition", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "how is my definite suspension different from the indefinite one?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "5", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" }, { "id_sp": "6", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" }, { "id_sp": "7", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "A definite suspension has a clear beginning and end date." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "26", "label": "precondition", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "can I pay the suspension fee by mail?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" }, { "id_sp": "28", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "Yes, in some cases you can pay by mail." }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "29", "label": "precondition", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "Do you have your suspension order?" }, { "turn_id": 12, "role": "user", "da": "response_positive", "references": [ { "id_sp": "29", "label": "precondition", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "yes" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "30", "label": "solution", "doc_id": "Pay suspension termination fee#1_0" } ], "utterance": "If the suspension termination fee can be mailed, you will find instructions on your suspension order. " } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "57", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Yeah, i need some additional info about registering a vehicle." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "62", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "I want to register a vehicle, but i need to be a U.S resident to do that?" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Don't need to. Do yo have the other requirements?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Yes, i do have the other requirements for registration." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "In that case, you are free to register a vehicle here without any problem." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "18", "label": "precondition", "doc_id": "Sharing your information#3_0" } ], "utterance": "I just want to know if there are any fees to pay if I search or access data in DMV?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "19", "label": "solution", "doc_id": "Sharing your information#3_0" }, { "id_sp": "20", "label": "solution", "doc_id": "Sharing your information#3_0" }, { "id_sp": "21", "label": "solution", "doc_id": "Sharing your information#3_0" } ], "utterance": "in accordance with ny state law anyone requesting access using this method must apply to the dmv" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "I'd like to ask on where can I see the details in vehicle registration in case I want to register more than one vehicle." }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "If you want to do that, then you should refer to the online information available to you, accessing the web pages listed on this page." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "id_sp": "143", "label": "solution", "doc_id": "Transfer ownership and acceptable proofs of ownership#3_0" }, { "id_sp": "144", "label": "solution", "doc_id": "Transfer ownership and acceptable proofs of ownership#3_0" }, { "id_sp": "145", "label": "solution", "doc_id": "Transfer ownership and acceptable proofs of ownership#3_0" } ], "utterance": "I have another question about purchased from a dealer. What documents would I require?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "143", "label": "solution", "doc_id": "Transfer ownership and acceptable proofs of ownership#3_0" }, { "id_sp": "144", "label": "solution", "doc_id": "Transfer ownership and acceptable proofs of ownership#3_0" }, { "id_sp": "145", "label": "solution", "doc_id": "Transfer ownership and acceptable proofs of ownership#3_0" } ], "utterance": "The previous registration." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "119", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Thank you. I will check that out, but I have yet another question. Is there anything special I need to do if I purchased a car in New York state and was not a resident of the state at the time?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "120", "label": "solution", "doc_id": "Register a vehicle#1_0" }, { "id_sp": "121", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "If that was the case, you must use the form DTF-803 from the NYS Department of Tax & Finance to receive a non- resident exception. " }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "65", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Ok, that would be handy. Um, is there any information i should know about idenftification numbers on vehicles or motorcycles on NYS?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "66", "label": "solution", "doc_id": "Register a vehicle#1_0" }, { "id_sp": "67", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "In that regard, the DMV should keep you up to date on any NYS laws referring to Vehicle Identification Numbers or VIN's." }, { "turn_id": 16, "role": "user", "da": "query_condition", "references": [ { "id_sp": "116", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "I see. A last question, please?. Is there any implication if i purchase my vehicle from a private owner's sale?" }, { "turn_id": 17, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "117", "label": "solution", "doc_id": "Register a vehicle#1_0" }, { "id_sp": "118", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "If that so, both you and owner need DMV to calculate taxes, in order to issue a payment receipt. This can be done through the filling of form DTF-802 for Tax and Finance by both parts." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "28", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Hi, please, can you tell me which documents i need to ask from DMV related to registering a vehicle?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "29", "label": "solution", "doc_id": "Register a vehicle#1_0" }, { "id_sp": "30", "label": "solution", "doc_id": "Register a vehicle#1_0" }, { "id_sp": "31", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "No problem. You'll need to ask for 1 or 2 vehicle plates. That is, unless you have ones from another vehicle and you want to transfer them to be registered in NY. The thing you need to ask is your registration window sticker." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Have you already registered in NY DMV?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "id_sp": "34", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Yeah, i already did that." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "35", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Good. Then, additional to the documents i told you before, you'll receive a new title certificate. That will be in a period of 90 days." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Ok, i'll look for it. Something else i want to ask, Is there anything who avoids me for register a vehicle in NY?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Nothing special. If you meet the requirements, you can register a vehicle in NY without any problem." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "72", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "What can i do if i don't find a certain information in here?" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "id_sp": "14", "label": "precondition", "doc_id": "Registrations#3_0" } ], "utterance": "Can you tell me on what types of transactions can I conduct online regarding my vehicle registration?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "15", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "16", "label": "solution", "doc_id": "Registrations#3_0" }, { "id_sp": "17", "label": "solution", "doc_id": "Registrations#3_0" } ], "utterance": "Some of the transactions you can do online are: Change your address, change the name or other information and check the status of your registration." }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "73", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "In that case, you can trust your insurance company to fill in for any information we can't give you here." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "116", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Thank you, I'll remember that. Please answer my last question for the time being. Is there anything to think about while purchasing a car from someone else in a private sale?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "117", "label": "solution", "doc_id": "Register a vehicle#1_0" }, { "id_sp": "118", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Well, certainly there is. IF you have a situation like that, both you and the seller must pass the form DTF-802, in order to get your taxes calculated by the DMV and be issued a payment receipt to you." } ]

[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "id_sp": "57", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Hello, i'm need for additional information about vehicle registering." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "id_sp": "65", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Wanted to know about the so-called VIN numbers please?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "66", "label": "solution", "doc_id": "Register a vehicle#1_0" }, { "id_sp": "67", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Sure. VIN stands for Vehicle Identification Number, and there is some laws applicable to them." }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Sharing your information#3_0" } ], "utterance": "I forgot to inquire about Pay-Per-Search. Will anyone using a Pay-Per-Search facility can access my information or my vehicle's information?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "Sharing your information#3_0" } ], "utterance": "Yes, In accordance with NY State law anyone using this method has to apply to DMV and sign an agreement identifying their permissible use under the DPPA. Searches cost $7 each. Searches are usually done by insurance companies, who have to rate and monitor drivers or investigate claims. Searches are also done by employers who are required by monitor their employers driving records." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "id_sp": "116", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "I just remembered that I need to ask about buying a vehicle from another person in a private sale. If I recently bought a vehicle from a previous owner, is there anything I need to do in regards to this?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "117", "label": "solution", "doc_id": "Register a vehicle#1_0" }, { "id_sp": "118", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "You need to get the car's taxes calculated. For that, you and the seller need both to fill a form DTF-802, so the DMV can do the taxes maths." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "id_sp": "33", "label": "precondition", "doc_id": "California emissions standards#3_0" } ], "utterance": "Do you know about the DPPA. Is there a problem if the vehicle was registered for me in another state while I was living there?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "27", "label": "solution", "doc_id": "California emissions standards#3_0" } ], "utterance": "There won't be any kind of problem, as long as it get the exempt from the california emission standard." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "id_sp": "60", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Also, do you have any information in case I need to register more than one vehicle?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "61", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "That info can be located in any of the web pages listed on DMV's page." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "id_sp": "119", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Is there any proceeding involved in the eventuality i buy a car in NY and happens i wasn't a resident?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "120", "label": "solution", "doc_id": "Register a vehicle#1_0" }, { "id_sp": "121", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "To fix that, please use form DTF-803, so you can receive a non-resident exemption from NYS sales tax." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "id_sp": "63", "label": "precondition", "doc_id": "Register a vehicle#1_0" } ], "utterance": "Given i meet NYS requirements, i can register a vehicle, isn't?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "id_sp": "64", "label": "solution", "doc_id": "Register a vehicle#1_0" } ], "utterance": "That's correct. If you meet those requirements, registration is possible." } ]