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20F27EC3DE2E02A2CC8FB57B517525F1

Great hotel

Drury Inn's always are better than the rest with the free food at dinner, vouchers for free adult beverages, a popcorn machine, and fountain drinks in the evening. This Drury was very new, and the exactly the same as another one in Des Moines I've written about. It has an elegant lobby, nice large open breakfast area with more food than I've seen in a continental breakfast, nice rooms as usual with stone counter tops, large bathrooms, big flat screen tv, and comfortable bed and pillows. (I stayed in a room with two queens). The location is right next to the interstate, but there was hardly any traffic noise. It must be well insulated. The area is nice and safe with some good restaurants around.

Great hotel Drury Inn's always are better than the rest with the free food at dinner, vouchers for free adult beverages, a popcorn machine, and fountain drinks in the evening. This Drury was very new, and the exactly the same as another one in Des Moines I've written about. It has an elegant lobby, nice large open breakfast area with more food than I've seen in a continental breakfast, nice rooms as usual with stone counter tops, large bathrooms, big flat screen tv, and comfortable bed and pillows. (I stayed in a room with two queens). The location is right next to the interstate, but there was hardly any traffic noise. It must be well insulated. The area is nice and safe with some good restaurants around.

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54361E0D7AC3941CB8CB42BF23146AF0

Not that great for the price

We stayed at the Grand Hyatt for a work trip. The hotel lobby and restaurants are nice however the rooms are old and out dated. The toilette looks like a toilette you would see in a locker room and there is really nothing too exciting about the rooms. The customer service is average at best and they do not go the extra mile for the customers. I will not stay there again unless is paid for by my company. The few good things about it is that you can get to the metro from the hotel without having to go outside and there is a starbucks on location. Other than that everything is over prized and under performs.

Not that great for the price We stayed at the Grand Hyatt for a work trip. The hotel lobby and restaurants are nice however the rooms are old and out dated. The toilette looks like a toilette you would see in a locker room and there is really nothing too exciting about the rooms. The customer service is average at best and they do not go the extra mile for the customers. I will not stay there again unless is paid for by my company. The few good things about it is that you can get to the metro from the hotel without having to go outside and there is a starbucks on location. Other than that everything is over prized and under performs.

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206F62DADB7A65D054E8480FEEE75A30

great location, friendly/helpful staff

Hard to beat this location. The staff was always friendly and helpful. WiFi connection was a little slow/weak in the room. The Indian Restaurant right across the street, Kastoori Grill, was absolutely wonderful, which would be a good reason I would stay there again - just to have easy access. A little on the expensive side but I would stay there again.

great location, friendly/helpful staff Hard to beat this location. The staff was always friendly and helpful. WiFi connection was a little slow/weak in the room. The Indian Restaurant right across the street, Kastoori Grill, was absolutely wonderful, which would be a good reason I would stay there again - just to have easy access. A little on the expensive side but I would stay there again.

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4135F16E191D7A9797C7D406A79ECD8F

Four Days with my daughter in the Big Apple

My first visit to NYC. The hotel had great character, in a good location, a short walk between two major subway lines. Staff were helpful and friendly, room was clean and bed was very comfortable. We enjoyed the surrounding neighbourhood, close to Central Park. I will go back and would recommend it to friends.

Four Days with my daughter in the Big Apple My first visit to NYC. The hotel had great character, in a good location, a short walk between two major subway lines. Staff were helpful and friendly, room was clean and bed was very comfortable. We enjoyed the surrounding neighbourhood, close to Central Park. I will go back and would recommend it to friends.

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C35AAB5CBCBD2C64C2FB9E6843E4C750

Great Energy and a Great Stay

I stayed at the Aloft Tapestry Park for 7 nights in May 2012. I love staying at Aloft hotels because they typically provide consistently good service and value. This is a newer Aloft which was just built a couple years ago. This Aloft is built a little different than others that I've stayed at, but still follows the same concept and has a fun and exciting atmosphere. Aloft rooms are on the smaller side, yet they feel open by the way they are designed (built in desk, built in closet space, wall mounted tv, tall ceilings, etc). I absolutely love the showers and the sliding door used to separate the bathrooms. Each room has a mini fridge, built in safe, free wifi, coffee maker, and a 42" wall mounted tv. The platform beds are not necessarily the most comfortable beds in the hotel world, but they are slightly better than average, especially for a mid priced chain. This Aloft seems to have upgraded pillows compared to others I've stayed at which helps. The lobby and shared spaces set the Aloft apart from other hotels. This place definitely markets to a younger crowd and I'm all for that, you won't find any floral print wall paper here! The lobby is fun and hip with the WXYZ bar, pool table, snack area, and plenty of couches and chairs for hanging out. Their outdoor patio features more sitting areas and there is an outdoor pool built off to the side. The fitness center is fantastic with free weights, several cardio machines, and a weight machine. The service is great and the manager Scott is dedicated to make sure all my needs were met during my stay. I can't wait to return the next time I'm in town.

Great Energy and a Great Stay I stayed at the Aloft Tapestry Park for 7 nights in May 2012. I love staying at Aloft hotels because they typically provide consistently good service and value. This is a newer Aloft which was just built a couple years ago. This Aloft is built a little different than others that I've stayed at, but still follows the same concept and has a fun and exciting atmosphere. Aloft rooms are on the smaller side, yet they feel open by the way they are designed (built in desk, built in closet space, wall mounted tv, tall ceilings, etc). I absolutely love the showers and the sliding door used to separate the bathrooms. Each room has a mini fridge, built in safe, free wifi, coffee maker, and a 42" wall mounted tv. The platform beds are not necessarily the most comfortable beds in the hotel world, but they are slightly better than average, especially for a mid priced chain. This Aloft seems to have upgraded pillows compared to others I've stayed at which helps. The lobby and shared spaces set the Aloft apart from other hotels. This place definitely markets to a younger crowd and I'm all for that, you won't find any floral print wall paper here! The lobby is fun and hip with the WXYZ bar, pool table, snack area, and plenty of couches and chairs for hanging out. Their outdoor patio features more sitting areas and there is an outdoor pool built off to the side. The fitness center is fantastic with free weights, several cardio machines, and a weight machine. The service is great and the manager Scott is dedicated to make sure all my needs were met during my stay. I can't wait to return the next time I'm in town.

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251CFE4A9C13D25CEA776497AE45148C

Great boutique hotel

This is a great little hotel to stay in Chicago. The rooms are huge, bathrooms as well, and very nicely decorated. The staff is very friendly, we didn't meet a single staff member which did not at least smile and nod, which made us feel very welcome. Darren helped us with our bags and gave us a full introduction to our room, which was very much appreciated. The Wifi is free and very fast, and they even have a tv which also serves as computer (Mac) in your room. The location is superb, just off the magnificent mile and in easy walking distance of all the important sites. Definitely staying here again on my next stay in Chicago.

Great boutique hotel This is a great little hotel to stay in Chicago. The rooms are huge, bathrooms as well, and very nicely decorated. The staff is very friendly, we didn't meet a single staff member which did not at least smile and nod, which made us feel very welcome. Darren helped us with our bags and gave us a full introduction to our room, which was very much appreciated. The Wifi is free and very fast, and they even have a tv which also serves as computer (Mac) in your room. The location is superb, just off the magnificent mile and in easy walking distance of all the important sites. Definitely staying here again on my next stay in Chicago.

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D92B9E3D0918655FB904909BA6C80E73

Excellent location just off the freeway, maintenance has slipped.

We stayed at this property 2 years ago and the hotel has fallen in terms of maintenance, we asked for a light to be replaced and it did not happen. The room was poorly maintained and the breakfast was not up to a best western plus standard!

Excellent location just off the freeway, maintenance has slipped. We stayed at this property 2 years ago and the hotel has fallen in terms of maintenance, we asked for a light to be replaced and it did not happen. The room was poorly maintained and the breakfast was not up to a best western plus standard!

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F37396D31B76C590CD0B52A3AD34D773

Great staff, nice rooms, easy access to airport

I stayed here for business and when I arrived (late, after 5 hour drive through the edge of a hurricane), there was a problem with my reservation not being direct billed to my company. I immediately cringed inside because I knew this could lead to an hour of hanging around the lobby waiting for it to be straightened out. To my surprise, the young lady at check-in was very nice and gave me my room anyway. She said she would straighten it out and if there was any problem "she knew where to find me." I really, really appreciated that because this has happened to me in other hotels and it was always a nightmare. I was soaking wet just from walking in from the car and I just wanted to get settled. I wish I had gotten her name so I could compliment her. The room was very nice...clean, modern, spacious. And the bed was super comfy. The location is great if you are flying out or have business near the airport.

Great staff, nice rooms, easy access to airport I stayed here for business and when I arrived (late, after 5 hour drive through the edge of a hurricane), there was a problem with my reservation not being direct billed to my company. I immediately cringed inside because I knew this could lead to an hour of hanging around the lobby waiting for it to be straightened out. To my surprise, the young lady at check-in was very nice and gave me my room anyway. She said she would straighten it out and if there was any problem "she knew where to find me." I really, really appreciated that because this has happened to me in other hotels and it was always a nightmare. I was soaking wet just from walking in from the car and I just wanted to get settled. I wish I had gotten her name so I could compliment her. The room was very nice...clean, modern, spacious. And the bed was super comfy. The location is great if you are flying out or have business near the airport.

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D5412F1A82224E1B3C04C9580E3C6ADA

Don't Believe the Bad Reviews!

I stayed at the Roosevelt for five nights in mid May 2012 with two other family members. After reading some of the bad reviews, we were quite nervous, but to be honest, it was one of few reasonably priced hotels in Manhattan that didn't have shared bathrooms (if you're just starting your search....many do....beware). The Check in process was quick and easy. We were given a choice of what floor we wanted to be on even (we chose the highest possible). The room was great, much better than we were expecting. We booked the superior (one size up from the cozy but one size down from the deluxe) and it wasn't the most spacious of hotel rooms I've ever stayed in, but it was BY NO MEANS the smallest. There was plenty of room to walk around. It was very clean....there were signs of age (it is a classic hotel from the 1920s) for example the corners of the wallpaper had some faded colors, and the AC looked like an older unit but worked fine. Everything was spotless, however. The beds were extremely comfortable (doubles, not queens) and provided a good night's sleep. The bathroom, while small, was also very clean and the shower was nice, although it had low water pressure (low flow shower head). Housekeeping did a nice job daily, and the staff was always friendly and accommodating. The doormen were not the most attentive (they didn't open the doors...) but that's my only complaint. The lobby (which smelled of warm cinnamon) was beautiful, as well. The location CAN'T be beat. You are literally right next to Grand Central. Tip: If it's cold or rainy, walk through the MetLife building to access Grand Central instead of walking the whole block to go through the main doors. There are numerous places to eat in the station in the dining concourse, as well. Take the S into Times Square which is a 50 second ride, or walk the 10 minutes on your own. You are in a prime midtown location...right next to the Chrysler Building also, which makes it easy to find the hotel if you ever feel lost. Room was great, clean, good service, good location....not much not to like. The price can't be beat, and you're staying in a piece of history! Mad Men fans will enjoy the experience even more :) I cannot recommend this hotel highly enough for families/couples/etc looking to enjoy the city and not spend a fortune on the hotel room. You will not regret staying at the Roosevelt.

Don't Believe the Bad Reviews! I stayed at the Roosevelt for five nights in mid May 2012 with two other family members. After reading some of the bad reviews, we were quite nervous, but to be honest, it was one of few reasonably priced hotels in Manhattan that didn't have shared bathrooms (if you're just starting your search....many do....beware). The Check in process was quick and easy. We were given a choice of what floor we wanted to be on even (we chose the highest possible). The room was great, much better than we were expecting. We booked the superior (one size up from the cozy but one size down from the deluxe) and it wasn't the most spacious of hotel rooms I've ever stayed in, but it was BY NO MEANS the smallest. There was plenty of room to walk around. It was very clean....there were signs of age (it is a classic hotel from the 1920s) for example the corners of the wallpaper had some faded colors, and the AC looked like an older unit but worked fine. Everything was spotless, however. The beds were extremely comfortable (doubles, not queens) and provided a good night's sleep. The bathroom, while small, was also very clean and the shower was nice, although it had low water pressure (low flow shower head). Housekeeping did a nice job daily, and the staff was always friendly and accommodating. The doormen were not the most attentive (they didn't open the doors...) but that's my only complaint. The lobby (which smelled of warm cinnamon) was beautiful, as well. The location CAN'T be beat. You are literally right next to Grand Central. Tip: If it's cold or rainy, walk through the MetLife building to access Grand Central instead of walking the whole block to go through the main doors. There are numerous places to eat in the station in the dining concourse, as well. Take the S into Times Square which is a 50 second ride, or walk the 10 minutes on your own. You are in a prime midtown location...right next to the Chrysler Building also, which makes it easy to find the hotel if you ever feel lost. Room was great, clean, good service, good location....not much not to like. The price can't be beat, and you're staying in a piece of history! Mad Men fans will enjoy the experience even more :) I cannot recommend this hotel highly enough for families/couples/etc looking to enjoy the city and not spend a fortune on the hotel room. You will not regret staying at the Roosevelt.

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34EB21CAEB7929833CCFC41088812299

Five stars

This was a great experience in a city I was not familiar with. The staff was very friendly and helpful. The hotel was very clean. The breakfast was excellent. I give it five stars!

Five stars This was a great experience in a city I was not familiar with. The staff was very friendly and helpful. The hotel was very clean. The breakfast was excellent. I give it five stars!

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D8AE49848F86C34320F38890F95F47AA

Great experience

This place is fantastic. Both concierges, Eden and TK, made this such an enjoyable experience and made planning our 'escape' so much easier. Not only were they able to pick up tickets for us (and helped us avoid lines) for multiple highly popular attractions around the city, they were also happy to provide excellent restaurant recommendations and took the time to provide the highest level of service to each person hoping to have their attention. Didn't do room service cause we aren't high rollers. Elevators, lobby decor etc. were very cool and they played pretty decent music for the most part. For a t-shirt and jeans kind of person, this was too rich for my blood. But we loved it. Just had a wonderful time in Chicago and this was a fantastic location to call home base. That being said, we like to walk - and don't mind walking 20/30 mins to get to another neighborhood.

Great experience This place is fantastic. Both concierges, Eden and TK, made this such an enjoyable experience and made planning our 'escape' so much easier. Not only were they able to pick up tickets for us (and helped us avoid lines) for multiple highly popular attractions around the city, they were also happy to provide excellent restaurant recommendations and took the time to provide the highest level of service to each person hoping to have their attention. Didn't do room service cause we aren't high rollers. Elevators, lobby decor etc. were very cool and they played pretty decent music for the most part. For a t-shirt and jeans kind of person, this was too rich for my blood. But we loved it. Just had a wonderful time in Chicago and this was a fantastic location to call home base. That being said, we like to walk - and don't mind walking 20/30 mins to get to another neighborhood.

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78FADE040964CF01C7A1EEBF31B63B5B

Lovely Hotel - Magnificent City

Stayed for a week in May 2012. We were lucky enough to have a very spacious room on the 7th floor - bed was huge and very comfortable. Staff were unobtrusive, polite, and always available to give assistance. Location is excellent - just off Michigan Avenue, where you can jump on the red open-top double decker bus that runs a regular route between the Museum Campus in the south and the John Hancock Center in the north (you can hop off at or near many of the main sights). Fresh coffee each morning in ther lobby was a nice touch - a real fortification for each busy day! The pool and jacuzzi on the 5th floor were also welcome. Chicago feels like home to me, and this hotel proved to be a big part of the attraction - can't wait for my next trip!

Lovely Hotel - Magnificent City Stayed for a week in May 2012. We were lucky enough to have a very spacious room on the 7th floor - bed was huge and very comfortable. Staff were unobtrusive, polite, and always available to give assistance. Location is excellent - just off Michigan Avenue, where you can jump on the red open-top double decker bus that runs a regular route between the Museum Campus in the south and the John Hancock Center in the north (you can hop off at or near many of the main sights). Fresh coffee each morning in ther lobby was a nice touch - a real fortification for each busy day! The pool and jacuzzi on the 5th floor were also welcome. Chicago feels like home to me, and this hotel proved to be a big part of the attraction - can't wait for my next trip!

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5E7C7E74B5E773406F8C3996D48851AD

Great Mega-hotel

I have been staying at this hotel for over 15 years and it is one of the best large hotels in NYC for business and family. Even though it is one of the larger hotels that you will find, I completed the check-in process in less than 2 minutes. The rooms are consistently clean and modern, and you can not beat the location. The hotel is close enough to everything in mid-town but yet just outside of the craziness of Times Square. The hotel is just one block from the subway and it is easy to head West to the Lincoln Tunnel when it is time to leave. The breakfast is good if you are getting it as part of your room charge. If not, you should head over to 7th or 8th Avenue as you can find some great breakfast places for less money.

Great Mega-hotel I have been staying at this hotel for over 15 years and it is one of the best large hotels in NYC for business and family. Even though it is one of the larger hotels that you will find, I completed the check-in process in less than 2 minutes. The rooms are consistently clean and modern, and you can not beat the location. The hotel is close enough to everything in mid-town but yet just outside of the craziness of Times Square. The hotel is just one block from the subway and it is easy to head West to the Lincoln Tunnel when it is time to leave. The breakfast is good if you are getting it as part of your room charge. If not, you should head over to 7th or 8th Avenue as you can find some great breakfast places for less money.

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CB76114C2CC436E8D774ADF7A1251DEF

Happy New Year's Day at the Doubletree

We were very happy with our choice of place to stay after the flight from Philadelphia. It was so easy to call from the airport for our shuttle, which arrived within a few minutes. The hotel is set back from the street and is offsite from the airport, although quite close. Dinner in the restaurant was excellent and very quiet that evening. On January 2nd we asked about getting a rental car to get up to the condo we had rented, and the shuttle driver recommended an off-airport rental agency to which he drove us after his airport run. Physically, the facility was very satisfactory. Wanted to get into the pool, which looked great, but we had to move on. Staff were all very pleasant. It was a great start to the New Year!

Happy New Year's Day at the Doubletree We were very happy with our choice of place to stay after the flight from Philadelphia. It was so easy to call from the airport for our shuttle, which arrived within a few minutes. The hotel is set back from the street and is offsite from the airport, although quite close. Dinner in the restaurant was excellent and very quiet that evening. On January 2nd we asked about getting a rental car to get up to the condo we had rented, and the shuttle driver recommended an off-airport rental agency to which he drove us after his airport run. Physically, the facility was very satisfactory. Wanted to get into the pool, which looked great, but we had to move on. Staff were all very pleasant. It was a great start to the New Year!

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74FA4F9CE2B665AB2C2D73BB7D5C50D6

Great Hotel in Good Location

Rooms are small but well put together lots of cools stuff push button draps, TV behind the mirror in the bathroom, full body shower electric "do not disturb" sign. Storage looks very limited but they put drawers under the bed that really helped out. Lobby was cool with the fish tank loud at night with live shows and the busy bar area spilling out into the lobby. Would stay here again!

Great Hotel in Good Location Rooms are small but well put together lots of cools stuff push button draps, TV behind the mirror in the bathroom, full body shower electric "do not disturb" sign. Storage looks very limited but they put drawers under the bed that really helped out. Lobby was cool with the fish tank loud at night with live shows and the busy bar area spilling out into the lobby. Would stay here again!

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BF30BEF42DE8DC3F366F0933528C9C0B

Great location and comfortable

Our stay was part of a "night on the town" package that included valet parking and a voucher towards a meal at nearby restaurants and as such represented good value - the hotel frequently has such offers on their website. Access is easy and the valet parking convenient. Check-in was very smooth and professional. For an older, downtown, hotel our room wasn't a bad size with separate sitting area apart from the bed space. Decor was generally in good order and both the bed and linens were of high quality. The room was very quiet even though we were only steps from the elevator, and there was no street noise at all. Slight niggles: some nooks and crannies suggested that cleaning hadn't been quite as thorough as one might hope - dust on top of a few less commonly seen horizontal surfaces. The tea/coffee service was incomplete with several choices of sugar and sweetener but no creamer. The bar was packed to the gills on a Saturday evening and we had no chance to try their martini selection. The food vouchers did not include the hotels own restaurant, so we had breakfast elsewhere and had no chance to try the kitchen. All in all a pleasant and comfortable stay, with a particular nod to helpful and professional desk staff.

Great location and comfortable Our stay was part of a "night on the town" package that included valet parking and a voucher towards a meal at nearby restaurants and as such represented good value - the hotel frequently has such offers on their website. Access is easy and the valet parking convenient. Check-in was very smooth and professional. For an older, downtown, hotel our room wasn't a bad size with separate sitting area apart from the bed space. Decor was generally in good order and both the bed and linens were of high quality. The room was very quiet even though we were only steps from the elevator, and there was no street noise at all. Slight niggles: some nooks and crannies suggested that cleaning hadn't been quite as thorough as one might hope - dust on top of a few less commonly seen horizontal surfaces. The tea/coffee service was incomplete with several choices of sugar and sweetener but no creamer. The bar was packed to the gills on a Saturday evening and we had no chance to try their martini selection. The food vouchers did not include the hotels own restaurant, so we had breakfast elsewhere and had no chance to try the kitchen. All in all a pleasant and comfortable stay, with a particular nod to helpful and professional desk staff.

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D72C409ADF66191435F3B535FAB08E8A

Typically expensive, but a comfortable place to sleep

The Kimberly is in a fantastic area of NYC, around the corner from the Astoria, a couple of blocks from Grand Central and 5th Avenue. The lobby is tiny and cramped, and as this is the only area for free wifi and it was slow, I barely took advantage of it, opting instead for the super fast, free McDs around the corner! Checking in was professionally handled and fast, and the room was 4C facing...um...well, another building and some A/C machinery. Having said that, the alternative was a tall office block opposite the front of the building with the addition of street noise and honking taxis, so I settled for this as it gave me a good night's sleep! The top floor lounge offers a great view, but it's always packed and is quite a small area. But it's very popular and a good spot for a party. Didn't eat at the hotel as nothing was included, but the room was big and clean, with superb beds, Microwave, fridge, minibar, nice bathroom, large wall mounted TV and a gimmicky HP control desk for finding out stuff/hotel info. This was placed in front of the TV and blocked the screen, and it didn't work - what's wrong with a good old fashioned hotel guide book eh?!!! A good night's sleep. Pricey, but that's NY for you.

Typically expensive, but a comfortable place to sleep The Kimberly is in a fantastic area of NYC, around the corner from the Astoria, a couple of blocks from Grand Central and 5th Avenue. The lobby is tiny and cramped, and as this is the only area for free wifi and it was slow, I barely took advantage of it, opting instead for the super fast, free McDs around the corner! Checking in was professionally handled and fast, and the room was 4C facing...um...well, another building and some A/C machinery. Having said that, the alternative was a tall office block opposite the front of the building with the addition of street noise and honking taxis, so I settled for this as it gave me a good night's sleep! The top floor lounge offers a great view, but it's always packed and is quite a small area. But it's very popular and a good spot for a party. Didn't eat at the hotel as nothing was included, but the room was big and clean, with superb beds, Microwave, fridge, minibar, nice bathroom, large wall mounted TV and a gimmicky HP control desk for finding out stuff/hotel info. This was placed in front of the TV and blocked the screen, and it didn't work - what's wrong with a good old fashioned hotel guide book eh?!!! A good night's sleep. Pricey, but that's NY for you.

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0291BC478F8F053F3427FC8C9F7C285C

No negatives

My wife and I stayed for a week. Check in was efficient and friendly. The room was clean and comfortable and the view (we had a Times Square view) was superb. The air con worked well and the room was quiet. The bar staff were friendly and the cocktails good. The terrace in the early evenings was excellent with great views. For the duration of our stay we had no negatives whatsoever. The hotel was also very well situated with the numerous restaurants of Hell's Kitchen a short walk away. For the price/star rating this must be an excellent choice.

No negatives My wife and I stayed for a week. Check in was efficient and friendly. The room was clean and comfortable and the view (we had a Times Square view) was superb. The air con worked well and the room was quiet. The bar staff were friendly and the cocktails good. The terrace in the early evenings was excellent with great views. For the duration of our stay we had no negatives whatsoever. The hotel was also very well situated with the numerous restaurants of Hell's Kitchen a short walk away. For the price/star rating this must be an excellent choice.

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750F85866186A2178F11DACC64976223

Flies in the bathroom, mold on the ceiling - and no heat!!

Things didn't start off well at Hotel Verite. I made my reservation through Booking.com. When I arrived at the hotel, the woman at the front desk reported that they'd 'just received the fax' from the booking site. The fax? What is this, 1993? Shouldn't this be done by, you know, computer? Apparently, the room that I'd booked for two nights was only available for one night. The front desk lady tried to convince me to take the room for one night, then switch to another room the next night. I allowed as how I'd prefer one room for two nights, as that's what I'd booked. After several minutes she simply offered me the second night's room for both nights. "Why didn't you just give me that in the first place?" I inquired. "That room is larger - the room you reserved is smaller." This was at 6:30 in the evening. Perhaps they were waiting for someone to make a last minute, one-night reservation for the larger room...but it struck me as just poor customer service. So, 'upgraded' to the larger room, I settled in. I went to the bathroom, and noticed some sort of fly on the mirror. Oh, and there's another by the sink. And another on the shower curtain. I'm not one to make a fuss, so I killed four of the insects and went on about my business. However, the flies (or whatever they were) seemed to return in groups of three or four throughout my stay. It wasn't until I was in bed that night that I noticed the dripping noise from the floor above...and the water damage to a corner of the ceiling...and the black mold growing there. Of course I reported all this to the front desk, and they were very polite and apologetic, and even sent someone up to look, but apparently there was nothing to be done. All of which would have been more or less harmless, had it not been in the low teens in NYC last night. The room had no heat. I got back to the hotel around 9pm and reported the heat problem. Then again around 11pm when it wasn't any better. Then around 5am when the cold woke me up, despite assurances that they'd fixed the problem. I finally decided to get out, shower somewhere warmer (the gym) and take my leave of the Hotel Verite. They were kind enough to credit me for the heat-less night...but I cannot recommend this hotel to others. Two stars because the staff was always polite and generally seemed to be trying to help - just with very little success.

Flies in the bathroom, mold on the ceiling - and no heat!! Things didn't start off well at Hotel Verite. I made my reservation through Booking.com. When I arrived at the hotel, the woman at the front desk reported that they'd 'just received the fax' from the booking site. The fax? What is this, 1993? Shouldn't this be done by, you know, computer? Apparently, the room that I'd booked for two nights was only available for one night. The front desk lady tried to convince me to take the room for one night, then switch to another room the next night. I allowed as how I'd prefer one room for two nights, as that's what I'd booked. After several minutes she simply offered me the second night's room for both nights. "Why didn't you just give me that in the first place?" I inquired. "That room is larger - the room you reserved is smaller." This was at 6:30 in the evening. Perhaps they were waiting for someone to make a last minute, one-night reservation for the larger room...but it struck me as just poor customer service. So, 'upgraded' to the larger room, I settled in. I went to the bathroom, and noticed some sort of fly on the mirror. Oh, and there's another by the sink. And another on the shower curtain. I'm not one to make a fuss, so I killed four of the insects and went on about my business. However, the flies (or whatever they were) seemed to return in groups of three or four throughout my stay. It wasn't until I was in bed that night that I noticed the dripping noise from the floor above...and the water damage to a corner of the ceiling...and the black mold growing there. Of course I reported all this to the front desk, and they were very polite and apologetic, and even sent someone up to look, but apparently there was nothing to be done. All of which would have been more or less harmless, had it not been in the low teens in NYC last night. The room had no heat. I got back to the hotel around 9pm and reported the heat problem. Then again around 11pm when it wasn't any better. Then around 5am when the cold woke me up, despite assurances that they'd fixed the problem. I finally decided to get out, shower somewhere warmer (the gym) and take my leave of the Hotel Verite. They were kind enough to credit me for the heat-less night...but I cannot recommend this hotel to others. Two stars because the staff was always polite and generally seemed to be trying to help - just with very little success.

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60BC2317EEA2F262BCBE77B312D27367

Best Hotel Ever!

I rely on trip advisor when booking hotels and chose the Hotel 1000 based upon reviews. I'm so glad I did. This was the best service of any hotel I have ever stayed at. The rooms were absoutely beautiful, although my view wasn't great (roof and skyscrapers) but who cared. The hotel couldn't have been more conveniently located in downtown Seattle. We walked up one way to Pike's Market and the other way into the old town. I've stayed at 5 star hotels before but this one beats them all. I'd like to say that the front desk (Alice) and the concierge and valet service excelled in their jobs! We traveled with my former boss now retired from the practice of law and he and his wife also agreed this was one of the nicest hotels they have been to. Denny Fitzpatrick, the manager should be very proud of this hotel! And thanks again for the nice birthday and anniversary treats!

Best Hotel Ever! I rely on trip advisor when booking hotels and chose the Hotel 1000 based upon reviews. I'm so glad I did. This was the best service of any hotel I have ever stayed at. The rooms were absoutely beautiful, although my view wasn't great (roof and skyscrapers) but who cared. The hotel couldn't have been more conveniently located in downtown Seattle. We walked up one way to Pike's Market and the other way into the old town. I've stayed at 5 star hotels before but this one beats them all. I'd like to say that the front desk (Alice) and the concierge and valet service excelled in their jobs! We traveled with my former boss now retired from the practice of law and he and his wife also agreed this was one of the nicest hotels they have been to. Denny Fitzpatrick, the manager should be very proud of this hotel! And thanks again for the nice birthday and anniversary treats!

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0F50FDC900700B5DF7F31348266F007D

Perfect Location

Surely the best feature of this hotel is the perfect location. Close to dozens of restaurants, theaters, metro, everything you could need. The lobby was under renovation and was always a bit crowded. The Hotem has over 1300 rooms and elevators and common areas are always crowded. The staff is very friendly and helpful. My room (2031) was actually quite small. My parents were in an adjoining room, in the same category but a little bigger. They charge a $ 14 fee for the use of wifi internet. I never use it. In summary: PROS: - Location, location, location. - Friendly staff CONS: - Small rooms (I think it is common for NYC) - Crowded lobby.

Perfect Location Surely the best feature of this hotel is the perfect location. Close to dozens of restaurants, theaters, metro, everything you could need. The lobby was under renovation and was always a bit crowded. The Hotem has over 1300 rooms and elevators and common areas are always crowded. The staff is very friendly and helpful. My room (2031) was actually quite small. My parents were in an adjoining room, in the same category but a little bigger. They charge a $ 14 fee for the use of wifi internet. I never use it. In summary: PROS: - Location, location, location. - Friendly staff CONS: - Small rooms (I think it is common for NYC) - Crowded lobby.

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25BFFA28C19AC5C83A876F4C693D8F1C

Nice place to stay

We stayed at this hotel for Thanksgiving. It was very quiet and clean. Valet is too expensive so we parked on the street. There is a charge in the rooms for internet but it is complimentary on the lobby floor. Only think i didn't like hair dry was too dirty ( I am sure it was not only our room). I took a picture of it and showed to the front desk agent ( I dont know his name because he didn't have a name tag) He told me he would have someone take a look at it but nobody ever changed or cleaned it. But overall it is a nice place to stay.

Nice place to stay We stayed at this hotel for Thanksgiving. It was very quiet and clean. Valet is too expensive so we parked on the street. There is a charge in the rooms for internet but it is complimentary on the lobby floor. Only think i didn't like hair dry was too dirty ( I am sure it was not only our room). I took a picture of it and showed to the front desk agent ( I dont know his name because he didn't have a name tag) He told me he would have someone take a look at it but nobody ever changed or cleaned it. But overall it is a nice place to stay.

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B676B764AAC2BAF3D366B5944D58B8AF

Amazing weekend Get-A-way!

Our stay was nothing less than CLASSY! The hotel is amazing, very clean and very personable and friendly staff! I booked through expedia and got a great rate, I was a little skeptical because some of the other reviews said that it was a timely check in process and so on... Totally not the case! We arrived about an hour early and within minutes was given our room key and permission to enter early! We had an amazing view, spacious room (corner rooms are def the way to go). From our king size amazingly heavenly bed we got fantastic views of the heart of boston. The prudential center was right out our window! We were celebrating my husband's 30th and it was a great choice! Very busy but still very relaxing, just as I would describe Boston! The hotel's restaurant's were pretty exspensive and a little to over the top so we took a stroll through the skywalks which are connected from the hotel all the way to a few blocks away! We ate breakfast and lunch at The Cheesecake Factory at the Prudential and it was delicious. There is so many nearby attractions and very conveinant shopping, even Shaws was step's away! This was great, I didnt have to buy 4.00 waters... I just went and grabbed a few 1.00 waters at Shaws! I love the night scene! All in All it was an amazing stay, amazing room, amazing service, and very fun! We can't wait to go back! So worth it! Thank You Westin Copley for making my husbands 30th Birthday getaway so special! P.s the heavenly shower and bed are both so very heavenly especially waking up to the scenery we did, totally felt like a mini pent house! <3

Amazing weekend Get-A-way! Our stay was nothing less than CLASSY! The hotel is amazing, very clean and very personable and friendly staff! I booked through expedia and got a great rate, I was a little skeptical because some of the other reviews said that it was a timely check in process and so on... Totally not the case! We arrived about an hour early and within minutes was given our room key and permission to enter early! We had an amazing view, spacious room (corner rooms are def the way to go). From our king size amazingly heavenly bed we got fantastic views of the heart of boston. The prudential center was right out our window! We were celebrating my husband's 30th and it was a great choice! Very busy but still very relaxing, just as I would describe Boston! The hotel's restaurant's were pretty exspensive and a little to over the top so we took a stroll through the skywalks which are connected from the hotel all the way to a few blocks away! We ate breakfast and lunch at The Cheesecake Factory at the Prudential and it was delicious. There is so many nearby attractions and very conveinant shopping, even Shaws was step's away! This was great, I didnt have to buy 4.00 waters... I just went and grabbed a few 1.00 waters at Shaws! I love the night scene! All in All it was an amazing stay, amazing room, amazing service, and very fun! We can't wait to go back! So worth it! Thank You Westin Copley for making my husbands 30th Birthday getaway so special! P.s the heavenly shower and bed are both so very heavenly especially waking up to the scenery we did, totally felt like a mini pent house! <3

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DD511AC35BE9C7869A80DDB464BE771D

Very Nice.......Mini Vacation

This was a quick trip to Seattle and we needed a hotel close to the action but not too close. We were in town for a show at the 5th Avenue Theater. The Vintage Hotel was perfect! Awesome greeting at the front door, front desk right on the spot!! We arrived at the wine reception, we declined because I don't drink. Just as we were settling into our room chocolates and sparkling water on a lovely tray showed up. Now that is class!!!! We were traveling with our small dog Cody Coyote and he was most appreciated with a welcome package as well. We will definitely stay here the future for sure. The restaurant down stairs is also top notch and accommodated dietary needs superbly. Fun and restful stay. Did I mention St Patrick's day? Everywhere else it was noisy but not here, we slept like babies.

Very Nice.......Mini Vacation This was a quick trip to Seattle and we needed a hotel close to the action but not too close. We were in town for a show at the 5th Avenue Theater. The Vintage Hotel was perfect! Awesome greeting at the front door, front desk right on the spot!! We arrived at the wine reception, we declined because I don't drink. Just as we were settling into our room chocolates and sparkling water on a lovely tray showed up. Now that is class!!!! We were traveling with our small dog Cody Coyote and he was most appreciated with a welcome package as well. We will definitely stay here the future for sure. The restaurant down stairs is also top notch and accommodated dietary needs superbly. Fun and restful stay. Did I mention St Patrick's day? Everywhere else it was noisy but not here, we slept like babies.

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D6CD4A6B2BD11DEC2ABB906FC3D272AD

Great Staff

The Empire Hotel is in a great location. Right across the street from Lincoln Center. The rooms were warm modern and comfortable. A little small but that's what New York City hotels are unless you double the price. But the staff is worth twice the price. From the doormen to the front desk to the maids. All friendly and helpfull above and beyond what you would expect. Made a comment about something that really didn't bother me but bother others. It was fixed almost before the phone was on the hook and they even gave me free breakfast for pointing it out. Who asked? But it was nice to recieve. Go enjoy.

Great Staff The Empire Hotel is in a great location. Right across the street from Lincoln Center. The rooms were warm modern and comfortable. A little small but that's what New York City hotels are unless you double the price. But the staff is worth twice the price. From the doormen to the front desk to the maids. All friendly and helpfull above and beyond what you would expect. Made a comment about something that really didn't bother me but bother others. It was fixed almost before the phone was on the hook and they even gave me free breakfast for pointing it out. Who asked? But it was nice to recieve. Go enjoy.

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8FA90D4E5D0858A7F7447F5C57A5B2DF

Officer Coleman

I have a wonderful experience there. Unfortunately, I left some very expensive items, two chanel blazers, several blouses, a few other blazers, and a dress. I wasn't thinking clearly and was in a rush when I checked out of the hotel. Once it dawned on me in the middle of a conference I was attending, I called security right away. Office Coleman was incredible and called me back within 20 minutes to assure me they had my items secured. The hotel thought they should take them and he knew they were mine so he kept them for me and overnighted them to my house! My experience was great thanks to him!

Officer Coleman I have a wonderful experience there. Unfortunately, I left some very expensive items, two chanel blazers, several blouses, a few other blazers, and a dress. I wasn't thinking clearly and was in a rush when I checked out of the hotel. Once it dawned on me in the middle of a conference I was attending, I called security right away. Office Coleman was incredible and called me back within 20 minutes to assure me they had my items secured. The hotel thought they should take them and he knew they were mine so he kept them for me and overnighted them to my house! My experience was great thanks to him!

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F2F5F1D1A89675D65D360914472B69A0

Excellent

Everything was perfect about this hotel. Staff, room comfort, location, price - everything!! I couldn't fault anything about it. Well done!

Excellent Everything was perfect about this hotel. Staff, room comfort, location, price - everything!! I couldn't fault anything about it. Well done!

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C959B7F01DA116240BED3CB14FD541A5

Amazing staff, great location!

My husband and I decided to travel to Baltimore for a couples weekend. The hotel was really nice...location was awesome...but the true stand out was the staff! Everyone was extremely friendly and helpful...they made us feel right at home. I don't think you can beat a balcony overlooking the inner harbor...plus the quick shuttle to Fells Point was great too. We can't wait to go back!

Amazing staff, great location! My husband and I decided to travel to Baltimore for a couples weekend. The hotel was really nice...location was awesome...but the true stand out was the staff! Everyone was extremely friendly and helpful...they made us feel right at home. I don't think you can beat a balcony overlooking the inner harbor...plus the quick shuttle to Fells Point was great too. We can't wait to go back!

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A4CAD87B0CB4AD0FCDB336F471EA6277

A good place to stay

I did a bit of research before booking in here, and I certainly was not disappointed. The room (and shower) was good, clean and well maintained. The complimentary wine tasting each evening was excellent and it gave us a chance to mingle with other guests and chat about our experiences.Its situated near to the waterfront/ Pier 39 and very handy for trips etc. Anja at the front desk was welcoming when we booked in, as were the other staff when we needed assistance. If you are considering booking here for your holiday, you can rest assured that its a good place to stay. I can't really think of a criticism. A complimentary bottle of water for a weary traveller would have been nice, and $3 for those provided did seem a bit excessive (especially when the supermarket across the street sells them cheaper) but hey..they are in this business to make a proft and thats Ok. Its a minor gripe when you consider they are handing out glasses of wine for free. Stay at the Tuscan, you wont be disappointed

A good place to stay I did a bit of research before booking in here, and I certainly was not disappointed. The room (and shower) was good, clean and well maintained. The complimentary wine tasting each evening was excellent and it gave us a chance to mingle with other guests and chat about our experiences.Its situated near to the waterfront/ Pier 39 and very handy for trips etc. Anja at the front desk was welcoming when we booked in, as were the other staff when we needed assistance. If you are considering booking here for your holiday, you can rest assured that its a good place to stay. I can't really think of a criticism. A complimentary bottle of water for a weary traveller would have been nice, and $3 for those provided did seem a bit excessive (especially when the supermarket across the street sells them cheaper) but hey..they are in this business to make a proft and thats Ok. Its a minor gripe when you consider they are handing out glasses of wine for free. Stay at the Tuscan, you wont be disappointed

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26111D79F513E9F03AEBB5EDE1A07BC9

Great Stay!

Only a few minutes from downtown or from Seaworld. The hotel was clean, the staff was friendly, and the price was right!

Great Stay! Only a few minutes from downtown or from Seaworld. The hotel was clean, the staff was friendly, and the price was right!

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9B017F3840D77D605ABE755551827CAE

Nice hotel

We fell in love with Kimpton when we stayed in Portland, Oregon and were so excited to stay at the chain while in Baltimore. The hotel is lovely. Rooms are clean, modern, and comfortable. The hotel staff were friendly and helpful. Our kids each received a welcome goody bag on arrival, a big thrill for them. The hotel is in easy walking distance to the inner harbor. We were a little disappointed to find that the evening reception definitely had an adult vibe. As Kimpton is usually very kid friendly, we were expecting the kid friendly evening reception that we experienced while in portland. (They had a Wii set up for the kids, painting, snacks, popsicles, lemonade, etc.) The only thing available for kids at Monaco Baltimore was water. And they had candles lit everywhere!! Not a good thing with kids ages 2 and 4! Overall, our experience was good, but would have been better had we not been traveling with our children.

Nice hotel We fell in love with Kimpton when we stayed in Portland, Oregon and were so excited to stay at the chain while in Baltimore. The hotel is lovely. Rooms are clean, modern, and comfortable. The hotel staff were friendly and helpful. Our kids each received a welcome goody bag on arrival, a big thrill for them. The hotel is in easy walking distance to the inner harbor. We were a little disappointed to find that the evening reception definitely had an adult vibe. As Kimpton is usually very kid friendly, we were expecting the kid friendly evening reception that we experienced while in portland. (They had a Wii set up for the kids, painting, snacks, popsicles, lemonade, etc.) The only thing available for kids at Monaco Baltimore was water. And they had candles lit everywhere!! Not a good thing with kids ages 2 and 4! Overall, our experience was good, but would have been better had we not been traveling with our children.

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0D42AE69256CF000107F4C7A34A4DE67

Worth the price tag

Ultra Luxury accommodations in one of the best locations in NYC. Steps away from Central Park and off of Park Avenue, the warm welcome and impeccable service is noteworthy. We were upgraded to a suite which was bigger than most apartments in the city. I don't know how they kept fresh ice in our ice bucket. The toiletries were custom produced and a combination of citrus I had never smelled before. The bar is also a great stop for a drink while waiting for friends. I loved the complimentary nut tray, very nice touch. Pricey, but worth the splurge.

Worth the price tag Ultra Luxury accommodations in one of the best locations in NYC. Steps away from Central Park and off of Park Avenue, the warm welcome and impeccable service is noteworthy. We were upgraded to a suite which was bigger than most apartments in the city. I don't know how they kept fresh ice in our ice bucket. The toiletries were custom produced and a combination of citrus I had never smelled before. The bar is also a great stop for a drink while waiting for friends. I loved the complimentary nut tray, very nice touch. Pricey, but worth the splurge.

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7991E48570B51339D4540A4DD70F4FCE

great place at an awesome value

the rooms (all are suites) are huge, with spacious bathrooms, comfortable beds, sitting area, the hotel has a nice restaurant, great location and amazingly friendly and attentive staff, and at 60% or less of the price of other similar options in Detriot

great place at an awesome value the rooms (all are suites) are huge, with spacious bathrooms, comfortable beds, sitting area, the hotel has a nice restaurant, great location and amazingly friendly and attentive staff, and at 60% or less of the price of other similar options in Detriot

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7B48AC752970AE2B21C820B9999EEA6D

Great amenities, thin walls

I stayed at this hotel for a business conference. The common areas and banquet hall are lovely and relaxing with a beautiful courtyard. The hotel catering was excellent. The hotel offers a very generous complimentary continental breakfast that was tasty to boot. All of the staff was helpful and attentive. The rooms themselves are well styled and pretty comfortable. The bed was fairly comfortable and the linens smelled very fresh. BUT the walls are very thin. Not only could I hear people's conversations in the hallway like they were in the room with me, I could even hear the closet doors slamming in other rooms. In addition, Santana Row is very lively until the wee hours, and I could hear everything taking place on the street from the 6th floor. One other nit-pick was the bathroom in my room. There was no place to hang my bath towel and there was no exhaust fan. In addition, the water in both the sink and shower was either scalding or cold. All in all, I would come to this hotel for another business function but not on my own dime.

Great amenities, thin walls I stayed at this hotel for a business conference. The common areas and banquet hall are lovely and relaxing with a beautiful courtyard. The hotel catering was excellent. The hotel offers a very generous complimentary continental breakfast that was tasty to boot. All of the staff was helpful and attentive. The rooms themselves are well styled and pretty comfortable. The bed was fairly comfortable and the linens smelled very fresh. BUT the walls are very thin. Not only could I hear people's conversations in the hallway like they were in the room with me, I could even hear the closet doors slamming in other rooms. In addition, Santana Row is very lively until the wee hours, and I could hear everything taking place on the street from the 6th floor. One other nit-pick was the bathroom in my room. There was no place to hang my bath towel and there was no exhaust fan. In addition, the water in both the sink and shower was either scalding or cold. All in all, I would come to this hotel for another business function but not on my own dime.

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8A5C94F014654CD2FB8B7A8C8FF4EE33

Great for the busy traveler!

The George is a great place to stay. I have stayed in many DC hotels and this one ranks very high. I often choose this Kimpton because of its proximity to Union Station which makes it a good place to pop in. If I am lucky, I can squeeze in a martini and some lobster bisque between train layovers. The staff are always top drawer and it is a quiet place to stay. An added bonus is that it is near to the monuments so it makes for a good place to run/walk. Will, of course, come back

Great for the busy traveler! The George is a great place to stay. I have stayed in many DC hotels and this one ranks very high. I often choose this Kimpton because of its proximity to Union Station which makes it a good place to pop in. If I am lucky, I can squeeze in a martini and some lobster bisque between train layovers. The staff are always top drawer and it is a quiet place to stay. An added bonus is that it is near to the monuments so it makes for a good place to run/walk. Will, of course, come back

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587F3ACE06657F5BD0DC49B4F0D83286

USA ROAD TRIP

The only good thing I can say about this hotel is the location is ideal. We are Marriott Elite members and have stayed in Marriott Hotels around the world, the staff in this hotel were the most rude and arrogant I have ever had the misfortune to meet. We booked the one bedroom suite 12 months ago requesting a high floor and quiet room because we would be driving 10 hours from Las Vegas to San Francisco that day, we even phoned the hotel to confrim this. On arrival there was no valet parking, there were no trollies for all our bags, I unloaded and parked the car, when I returned the valet was taking keys from another guest, apparently space was available the other valet was mistaken, no apology! My wife the informed me she was offerred no assistance with all our bags. The room we required had been allocated to another client , we were given a room on the first floor overlooking the street and the waste bins, which were collected at 4-30am. When I asked the desk clerk for an alternative room, his response was that none were available, his attitude was we had a room, then he stated if we wished to check out he would only charge us half the room rate. I advised him that we would check out first thing in the morning. The room was noisy all night and even with ear plugs we were unable to sleep due to the waste collection and the traffic. I would add that the morning staff were much more helpful and polite and the deputy manager was full of apologies. The hotel is basic and very tired, it is in need of a complete facelift and it is not good value for money. Fortunately we were able to obtain a bay view room at the ARGONAUT HOTEL, just around the corner, which was fabulous and in a differrent class, with polite staff that could not do enough for you. For a small difference in price I would advise all to stay at a proper hotel the ARGONAUT.

USA ROAD TRIP The only good thing I can say about this hotel is the location is ideal. We are Marriott Elite members and have stayed in Marriott Hotels around the world, the staff in this hotel were the most rude and arrogant I have ever had the misfortune to meet. We booked the one bedroom suite 12 months ago requesting a high floor and quiet room because we would be driving 10 hours from Las Vegas to San Francisco that day, we even phoned the hotel to confrim this. On arrival there was no valet parking, there were no trollies for all our bags, I unloaded and parked the car, when I returned the valet was taking keys from another guest, apparently space was available the other valet was mistaken, no apology! My wife the informed me she was offerred no assistance with all our bags. The room we required had been allocated to another client , we were given a room on the first floor overlooking the street and the waste bins, which were collected at 4-30am. When I asked the desk clerk for an alternative room, his response was that none were available, his attitude was we had a room, then he stated if we wished to check out he would only charge us half the room rate. I advised him that we would check out first thing in the morning. The room was noisy all night and even with ear plugs we were unable to sleep due to the waste collection and the traffic. I would add that the morning staff were much more helpful and polite and the deputy manager was full of apologies. The hotel is basic and very tired, it is in need of a complete facelift and it is not good value for money. Fortunately we were able to obtain a bay view room at the ARGONAUT HOTEL, just around the corner, which was fabulous and in a differrent class, with polite staff that could not do enough for you. For a small difference in price I would advise all to stay at a proper hotel the ARGONAUT.

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137E59A51F021259475F10FD58B73FBD

Very helpful staff

We had a short stay at the Embassy Suites, LAX, North. The staff was very helpful with the reservations due to changes in the flights. We were delayed by cancelations. They were flexible with our time arriving. Everyone was friendly and helpful. The hotel was clean and comfortable. The room was large and comfortable. We did not notice significant airport noise. The shuttle to and from the airport was easy and convienent. The buses were large and there was plenty of room for luggage. There is a shuttle one block away to Manahattan Beach for sights of the ocean and shopping/food. Very pleased with the hotel, and the staff. They were very helpful.

Very helpful staff We had a short stay at the Embassy Suites, LAX, North. The staff was very helpful with the reservations due to changes in the flights. We were delayed by cancelations. They were flexible with our time arriving. Everyone was friendly and helpful. The hotel was clean and comfortable. The room was large and comfortable. We did not notice significant airport noise. The shuttle to and from the airport was easy and convienent. The buses were large and there was plenty of room for luggage. There is a shuttle one block away to Manahattan Beach for sights of the ocean and shopping/food. Very pleased with the hotel, and the staff. They were very helpful.

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BADE0ABD31E48D999E7B047308E8D374

We really enjoyed our stay!

I recently stayed at the Marriott for a hearing aid convention that I intended with my boss and one of my coworkers. Everyone there was very friendly and the food at the restaurant was excellent! Henry the bell hop did an exceptional job and was always there to lend a hand. The rooms were nice and clean. They have a beautifully landscaped outdoor area with a fountain and tables with umbrellas. I highly recommend this hotel!

We really enjoyed our stay! I recently stayed at the Marriott for a hearing aid convention that I intended with my boss and one of my coworkers. Everyone there was very friendly and the food at the restaurant was excellent! Henry the bell hop did an exceptional job and was always there to lend a hand. The rooms were nice and clean. They have a beautifully landscaped outdoor area with a fountain and tables with umbrellas. I highly recommend this hotel!

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BC7E7B06D874636A8A0454CB84701D6A

Enjoyable stay

We are a family of four and stayed there for 5 nights. The room smelled a little funky but when speaking with housekeeping they offered to ozone the room and clean the carpets...no more funky smell. I really though that was great of them to do. We booked through Priceline so got a fantastic deal and they managed to have two interconnecting rooms for us. I thought the service was very good The lobby is a little noisy and 'cool' but didn't bother us much. yes the elevators are small, yes the rooms are small but this is NYC folks...you really shouldn't be spending any time in your rooms anyway. Get out and see the city. The area was great and we all felt very safe - it was quite convenient to the subway. Minuses: The mini bar is a rip off and there is no room for your food in the small fridge.

Enjoyable stay We are a family of four and stayed there for 5 nights. The room smelled a little funky but when speaking with housekeeping they offered to ozone the room and clean the carpets...no more funky smell. I really though that was great of them to do. We booked through Priceline so got a fantastic deal and they managed to have two interconnecting rooms for us. I thought the service was very good The lobby is a little noisy and 'cool' but didn't bother us much. yes the elevators are small, yes the rooms are small but this is NYC folks...you really shouldn't be spending any time in your rooms anyway. Get out and see the city. The area was great and we all felt very safe - it was quite convenient to the subway. Minuses: The mini bar is a rip off and there is no room for your food in the small fridge.

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4AB4AA1F6C7D4C7B25F07EF72658C506

Friendly staff, clean, great location.

The Marrakech is an upbeat place to stay in a great location. A lot of young people were staying there and it was a perfect place for a night in New York. The staff is exceptional and room was clean and quiet.

Friendly staff, clean, great location. The Marrakech is an upbeat place to stay in a great location. A lot of young people were staying there and it was a perfect place for a night in New York. The staff is exceptional and room was clean and quiet.

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7EA6AB7C5077468EE8D87D18FBC8696F

Cool place but not a 'great' hotel.

Location is great, directly opposite the Chinese Theatre on Hollywood Boulevard. The Tropicana pool bar is world famous and cool, if not a little disappointing (it is quite literally a pool bar and nothing more). Hotel service was off-hand and impersonal. Not impolite but also not welcoming. Room was bland and cold. It's also quite a noisy hotel, perhaps because of location but also I think because the last renovation was poorly executed. You can hear noise from the corridor and adjoining rooms. On the plus side, the food was good throughout. Breakfast in "25 degrees" was delicious, especially the house scrambled eggs.!

Cool place but not a 'great' hotel. Location is great, directly opposite the Chinese Theatre on Hollywood Boulevard. The Tropicana pool bar is world famous and cool, if not a little disappointing (it is quite literally a pool bar and nothing more). Hotel service was off-hand and impersonal. Not impolite but also not welcoming. Room was bland and cold. It's also quite a noisy hotel, perhaps because of location but also I think because the last renovation was poorly executed. You can hear noise from the corridor and adjoining rooms. On the plus side, the food was good throughout. Breakfast in "25 degrees" was delicious, especially the house scrambled eggs.!

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5D31616CE18E44A0FE01F4B650075C33

our family trip to the Martha Stewart Show

We stayed at this hotel when my niece appeared on the Martha Stewart Show. The front desk attendant, Luidin, was very professional,helpful and somehow had the ability to put us at ease. Every time he saw us he gave us a warm smile. The room was small but comfortable. Our request to have rooms near one another was honored. All staff were polite and attentive. We would definitely stay again. We found the location near subway and within walking distance of Penn Station.

our family trip to the Martha Stewart Show We stayed at this hotel when my niece appeared on the Martha Stewart Show. The front desk attendant, Luidin, was very professional,helpful and somehow had the ability to put us at ease. Every time he saw us he gave us a warm smile. The room was small but comfortable. Our request to have rooms near one another was honored. All staff were polite and attentive. We would definitely stay again. We found the location near subway and within walking distance of Penn Station.

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14DE17BE5D523FE78C54706876150AB4

Decent budget hotel

In the things that matter this hotel provides: rooms & public areas were clean; the breakfast was varied and plentiful, the staff was friendly, and the price was definitely right! The middle rating is entirely for aesthetics/decor: lobby is spartan, doorways behind counter look like they are covered by shower curtains, pool area is rather industrial, rooms are on the small side, and furniture and carpets have seen better days. There was, at some point, an attempt to update room decor, ie bedding and pictures. Although the furniture was a bit beat up is was all clean, no stains. The pool is small & there is no hot tub. If you are used to luxury hotels this is not for you. If you are on a budget and looking for a decent place to stay, this is for you.

Decent budget hotel In the things that matter this hotel provides: rooms & public areas were clean; the breakfast was varied and plentiful, the staff was friendly, and the price was definitely right! The middle rating is entirely for aesthetics/decor: lobby is spartan, doorways behind counter look like they are covered by shower curtains, pool area is rather industrial, rooms are on the small side, and furniture and carpets have seen better days. There was, at some point, an attempt to update room decor, ie bedding and pictures. Although the furniture was a bit beat up is was all clean, no stains. The pool is small & there is no hot tub. If you are used to luxury hotels this is not for you. If you are on a budget and looking for a decent place to stay, this is for you.

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78F5EFC4EBDF8A03B15AE6DB1A4BDE6B

Perfect Stay

Stayed 3 nights at the Peninsula Chicago celebrating our anniversary. First class all the way. This hotel lobby is actually on the 5th floor, which makes the hotel quiet and intimate. The Bar located on the 5th floor is the perfect size. Dark and cozy, well decorated with attentive service. Our accomdation was in the Executive Suite, which has a little over 700 square feet. It was awesome, with a separate living area, separate dressing area, and separate bedroom. Lots of technology in the lighting which was fantastic. The whirlpool tub had a large picture window overlooking the city. The room has everything you would ever ask for. When we arrived, we were escorted to our room by the desk clerk. Upon arrival in our suite, we were greeted with a bottle of Champagne, compliments of the Manager, along with chocolate covered strawberries. Nice not to be nickled and dimed as wireless internet was complimentary along with the morning newspaper, not to mention the coffee bar located in the lobby. There is nothing not to love about this hotel. I am repeating myself, but their Bar is about the classiest I have seen. First Class A Plus. Their website also is outstanding. It provides a wonderful view into their accomodations including photos and floor plans for all accomodation choices. My Continental (now United) Presidential Credit Card allows me to ask for a free upgrade, so I simply booked a King Deluxe Room and was upgraded to the next level of rooms, which was the Executive Suite. I really appreciate the information on their website regarding the accomodations. This is a can't miss hotel if you are looking for something romantic and intimate. The locations is also outstanding for shopping and dining.

Perfect Stay Stayed 3 nights at the Peninsula Chicago celebrating our anniversary. First class all the way. This hotel lobby is actually on the 5th floor, which makes the hotel quiet and intimate. The Bar located on the 5th floor is the perfect size. Dark and cozy, well decorated with attentive service. Our accomdation was in the Executive Suite, which has a little over 700 square feet. It was awesome, with a separate living area, separate dressing area, and separate bedroom. Lots of technology in the lighting which was fantastic. The whirlpool tub had a large picture window overlooking the city. The room has everything you would ever ask for. When we arrived, we were escorted to our room by the desk clerk. Upon arrival in our suite, we were greeted with a bottle of Champagne, compliments of the Manager, along with chocolate covered strawberries. Nice not to be nickled and dimed as wireless internet was complimentary along with the morning newspaper, not to mention the coffee bar located in the lobby. There is nothing not to love about this hotel. I am repeating myself, but their Bar is about the classiest I have seen. First Class A Plus. Their website also is outstanding. It provides a wonderful view into their accomodations including photos and floor plans for all accomodation choices. My Continental (now United) Presidential Credit Card allows me to ask for a free upgrade, so I simply booked a King Deluxe Room and was upgraded to the next level of rooms, which was the Executive Suite. I really appreciate the information on their website regarding the accomodations. This is a can't miss hotel if you are looking for something romantic and intimate. The locations is also outstanding for shopping and dining.

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42851FEE4FB4534A8C96831F9A6C10F1

Great venue and great location

I hosted a bachelorette party at this hotel in one of their luxury suites. The hotel exceeded my expectations in everyway. The staff was extremely accomodating with all my requests. Kevin at the front desk was expecially helpful and friendly at check in. He had lots of great recommendations! The suite is one the best two room suites I've ever utilized. The master bath was fabulous. It had a very large shower, large soaking tub, separate toilet area, and two large vanities. My only complaint was the restaurant service. We waited for 25 minutes before receiving service and when I complained no one appologized. They just shrugged it off like its normal to take an hour and half for breakfast. The food was delicous though so if you are not in a hurry I'd highly recommend it.

Great venue and great location I hosted a bachelorette party at this hotel in one of their luxury suites. The hotel exceeded my expectations in everyway. The staff was extremely accomodating with all my requests. Kevin at the front desk was expecially helpful and friendly at check in. He had lots of great recommendations! The suite is one the best two room suites I've ever utilized. The master bath was fabulous. It had a very large shower, large soaking tub, separate toilet area, and two large vanities. My only complaint was the restaurant service. We waited for 25 minutes before receiving service and when I complained no one appologized. They just shrugged it off like its normal to take an hour and half for breakfast. The food was delicous though so if you are not in a hurry I'd highly recommend it.

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909F1F3175AE52E51130ACCB228BC4ED

Sister time at the Days Inn Chicago on Diversey and Clark

We sisters got together from points east, west and south and had a great time. HUGE thank you to Neal (Jackson--not sure) for getting us the same room for all 5 nights. WHen I initially reserved, we could only get Wed, Thur and Sun (Chicago marathon weekend so was busy). However Neal kept his promise and kept me informed as he was able to add the Friday and Saturday nights for us over the next few weeks. His efforts really added to the ease and comfort and fun for us sisters! BIG thank you! Yes we will be back--besides the comfort, we love the shoe store across the street and we have family within walking distance. thank you. OJS

Sister time at the Days Inn Chicago on Diversey and Clark We sisters got together from points east, west and south and had a great time. HUGE thank you to Neal (Jackson--not sure) for getting us the same room for all 5 nights. WHen I initially reserved, we could only get Wed, Thur and Sun (Chicago marathon weekend so was busy). However Neal kept his promise and kept me informed as he was able to add the Friday and Saturday nights for us over the next few weeks. His efforts really added to the ease and comfort and fun for us sisters! BIG thank you! Yes we will be back--besides the comfort, we love the shoe store across the street and we have family within walking distance. thank you. OJS

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13A8DE830430B9B1E5BF29A5AFF34324

Perfect Location-Great value!

The Grand Hyatt is situated on the main street of downtown Seattle. It is a ten minute walk from Pike's Market. It is a five minute walk from Westlake Station - a shopping mall and the station for the light rail to/from the airport. The room has a wonderful, clean, large bathroom and the room we stayed in was of good size, quiet, with comfortable beds. The price was better than other hotels and was an excellent choice for our two night stay.

Perfect Location-Great value! The Grand Hyatt is situated on the main street of downtown Seattle. It is a ten minute walk from Pike's Market. It is a five minute walk from Westlake Station - a shopping mall and the station for the light rail to/from the airport. The room has a wonderful, clean, large bathroom and the room we stayed in was of good size, quiet, with comfortable beds. The price was better than other hotels and was an excellent choice for our two night stay.

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81E9868122244A1D6AF676F3C9C354A1

Needs Cleaning and Updateing

Inexpensive but ultimately not ery satisfactory, this Hojo is on the Hotel Circle so not a bad location but vey hilly uneven lot, tiny pool and at the end of the day grubby and in ned of paint and cleaning and updating.

Needs Cleaning and Updateing Inexpensive but ultimately not ery satisfactory, this Hojo is on the Hotel Circle so not a bad location but vey hilly uneven lot, tiny pool and at the end of the day grubby and in ned of paint and cleaning and updating.

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92F21B08D5E59CA805B905988607F514

Great Location, Charming but. . .

We enjoy the Upper East Side. The Wales is well-located for museums, shops, and lovely restaurants. Sarah Beth's Kitchen is terrific. Our room was small, but when we arrived there was no information cards, no menus or waste baskets. With only two elevators, it took a while to get downstairs from the upper floors. The public rooms were nice - coffee and tea available and a nice place to sit. What we noticed, however was that it often took more than one request to get something done. At that price range, they could do better. Yet, the place is charming and the rooms are quiet, something that is not often the case in Manhattan. Excellent for couples or solo.

Great Location, Charming but. . . We enjoy the Upper East Side. The Wales is well-located for museums, shops, and lovely restaurants. Sarah Beth's Kitchen is terrific. Our room was small, but when we arrived there was no information cards, no menus or waste baskets. With only two elevators, it took a while to get downstairs from the upper floors. The public rooms were nice - coffee and tea available and a nice place to sit. What we noticed, however was that it often took more than one request to get something done. At that price range, they could do better. Yet, the place is charming and the rooms are quiet, something that is not often the case in Manhattan. Excellent for couples or solo.

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A703DAA5AA4647F0F6CF7B5A785AC19A

Hotel Monaco -fabulous

If you're in Chicago, you have to stay at the Hotel Monaco. Excellent ambiance, decor and great staff. With our group of girls, the location was great for shopping , site seeing and restaurants. Fabulous!

Hotel Monaco -fabulous If you're in Chicago, you have to stay at the Hotel Monaco. Excellent ambiance, decor and great staff. With our group of girls, the location was great for shopping , site seeing and restaurants. Fabulous!

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95CEA2750206F06758BFD6F3425CC871

short stay

my friend and i booked here because it was cheep and central. we then read the reviews on here and where terrified. needles to say this hotel is excellent the location is so perfect its untrue. bed was lovely and comfy (no bugs) for the price we paid we where so happy it has everything u need for a fantastic stay in new york. ok decor is a bit shabby but here it is simple u get what u pay for and this is more then value for money. ab come on ur in the big apple who wants to stay in a room or gives a crap that the carpet is old . its clean it central and new york is so great ull be so tierd from jet lag and sight seing u wont care less that the bed side table looks like it came from the antiquies road show. this place is ace its so fantastic value its untrue. oh and our room was toasty and warm. an just waking up everyday and being able to throw on any clothes an get a quick mourning cuppa whilst soaking up all the mourning atmosphere from the magnificent times sq on ur door step is priceless.

short stay my friend and i booked here because it was cheep and central. we then read the reviews on here and where terrified. needles to say this hotel is excellent the location is so perfect its untrue. bed was lovely and comfy (no bugs) for the price we paid we where so happy it has everything u need for a fantastic stay in new york. ok decor is a bit shabby but here it is simple u get what u pay for and this is more then value for money. ab come on ur in the big apple who wants to stay in a room or gives a crap that the carpet is old . its clean it central and new york is so great ull be so tierd from jet lag and sight seing u wont care less that the bed side table looks like it came from the antiquies road show. this place is ace its so fantastic value its untrue. oh and our room was toasty and warm. an just waking up everyday and being able to throw on any clothes an get a quick mourning cuppa whilst soaking up all the mourning atmosphere from the magnificent times sq on ur door step is priceless.

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50020253D5D40B97F9E7E530D259B26E

musical

Literary nature is a vibration, and this hotel has it. Successful artists need to associate with others in the same field. I needed a speech from Elizabethan England. The head of the staff gave it to me online and twice in print! These are good people and the facilities are truly luxurious. Great location!

musical Literary nature is a vibration, and this hotel has it. Successful artists need to associate with others in the same field. I needed a speech from Elizabethan England. The head of the staff gave it to me online and twice in print! These are good people and the facilities are truly luxurious. Great location!

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B99A8660E4B014FA0DD885439229D384

Good One Night Stay!!

This is my first time ever staying at a Candlewood Suites Hotel. Well I stayed here only for one night and let me tell you. I enjoyed my stay and I would stay here again if I ever had the chance. Close to shopping at the Galleria Mall and other shops.

Good One Night Stay!! This is my first time ever staying at a Candlewood Suites Hotel. Well I stayed here only for one night and let me tell you. I enjoyed my stay and I would stay here again if I ever had the chance. Close to shopping at the Galleria Mall and other shops.

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3E7CD6AA7B3A4ABE79B00DB6FAEC55D8

Has not changed since 2006

My family and I booked this hotel prior to 2 week trip and returned to find that the rate had gone up 20.00 with an explanation that it was the 4th of July weekend. The place was nearly deserted except for one wing that contained weekly and monthly guests of dubious character. The parking lot was dark and the neighborhood only seen during the day was very frightening at night. The room was in bad repair:missing light bulbs, inoperable remote and we were placed next to a large loud family who shot off fireworks during the night. Exhausted from our trip and being late, we felt it necessary to ride it through. We had never had a problem with a Days Inn before or since. I wrote to the corporate headquarters stating that this hotel was a blight on their reputation and complained about the last minute rate hike. I did receive a refund and a note of apology however it is over six years later and the reviews are still mostly terrible. Since I had to choose a date, I chose the latest. i feel my review validates the opinions of most that have been written since 2004 and want to warn people against staying here.

Has not changed since 2006 My family and I booked this hotel prior to 2 week trip and returned to find that the rate had gone up 20.00 with an explanation that it was the 4th of July weekend. The place was nearly deserted except for one wing that contained weekly and monthly guests of dubious character. The parking lot was dark and the neighborhood only seen during the day was very frightening at night. The room was in bad repair:missing light bulbs, inoperable remote and we were placed next to a large loud family who shot off fireworks during the night. Exhausted from our trip and being late, we felt it necessary to ride it through. We had never had a problem with a Days Inn before or since. I wrote to the corporate headquarters stating that this hotel was a blight on their reputation and complained about the last minute rate hike. I did receive a refund and a note of apology however it is over six years later and the reviews are still mostly terrible. Since I had to choose a date, I chose the latest. i feel my review validates the opinions of most that have been written since 2004 and want to warn people against staying here.

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3B6A490319C4F3FA83A4F3CFA57E1B60

Mixed, mostly good feelings

Stayed in room #910. Very first thing I noticed, when entered the room late afternoon was, how dark the room was. Then I realized no wonder why, the window of the room was tiny and even that tiny window was mostly covered by the decoration drapes. Asked for an other room but according to the front desk all the double rooms were like mine. This bad design meant that even on a beautiful sunny day when I was in the room the lights needed to be on. I was the only guest in the room so it was enough for me but I can't imagine how 3 or 4 people would have space. The air conditioning unit only worked on fan speed or off. The position of the A/C unit was so bad, it blew the air on the bed. Luckily, I didn't have to use that bed, but can imagine that if I had had to I would have got a cold and a headache. Also, the A/C unit kept on turning on and off and there was no way to keep it turned on which was annoying at night. The cold water pressure was constantly changing; in the shower it resulted in really hot water or cold one. Apart from these, clearly architectural, mechanical and design problems everything else was very pleasant. Great staff at the front desk and housekeeping, fast and reliable complimentary internet, nice bedding, nice interior. Location might not be the best (not much going on in the hood) but the North End or Quincy Market are just a few-min walk away, so, it's not that bad at all. Overall good stay, especially for the discounted price I got.

Mixed, mostly good feelings Stayed in room #910. Very first thing I noticed, when entered the room late afternoon was, how dark the room was. Then I realized no wonder why, the window of the room was tiny and even that tiny window was mostly covered by the decoration drapes. Asked for an other room but according to the front desk all the double rooms were like mine. This bad design meant that even on a beautiful sunny day when I was in the room the lights needed to be on. I was the only guest in the room so it was enough for me but I can't imagine how 3 or 4 people would have space. The air conditioning unit only worked on fan speed or off. The position of the A/C unit was so bad, it blew the air on the bed. Luckily, I didn't have to use that bed, but can imagine that if I had had to I would have got a cold and a headache. Also, the A/C unit kept on turning on and off and there was no way to keep it turned on which was annoying at night. The cold water pressure was constantly changing; in the shower it resulted in really hot water or cold one. Apart from these, clearly architectural, mechanical and design problems everything else was very pleasant. Great staff at the front desk and housekeeping, fast and reliable complimentary internet, nice bedding, nice interior. Location might not be the best (not much going on in the hood) but the North End or Quincy Market are just a few-min walk away, so, it's not that bad at all. Overall good stay, especially for the discounted price I got.

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A9EC4984924CA5531046F4D75325ACC1

location is magnificent

I've stayed here twice. Both times I had an overnight layover. First time was in March 2011, I used my Hilton points for the room. Second time was last night, courtesy of United voucher. Yep, I've never actually paid cash to stay here. That said, if United Airlines hadn't put me up her, I would have stayed and payed the (exorbitant) price. The location is great; If you take the outdoor route to the United terminal you can walk to the security line in two minutes. That gives you extra time to sleep. My room was nicely appointed, bed very comfortable, upgraded to room with nice TV with integrated A/V system. I got free internet and breakfast as a result of being Hilton Diamond. I walked to the terminal in two minutes. This is as good as it gets. As a previous reviewer pointed out, this hotel is why he/she stays at Hiltons. I agree. Future reviewers - please stop griping about the price. If you want to stay at the airport at a major international airport like Ohare, you have to pay the price. If you want to save money, I'm sure there are other reasonable options if you take a shuttle to/from the airport. It comes down to how you value your time. As a business traveler, the extra 45 minutes I get back from staying on the airport grounds is invaluable to me. In summary - stay here and pay the price. It is worth it.

location is magnificent I've stayed here twice. Both times I had an overnight layover. First time was in March 2011, I used my Hilton points for the room. Second time was last night, courtesy of United voucher. Yep, I've never actually paid cash to stay here. That said, if United Airlines hadn't put me up her, I would have stayed and payed the (exorbitant) price. The location is great; If you take the outdoor route to the United terminal you can walk to the security line in two minutes. That gives you extra time to sleep. My room was nicely appointed, bed very comfortable, upgraded to room with nice TV with integrated A/V system. I got free internet and breakfast as a result of being Hilton Diamond. I walked to the terminal in two minutes. This is as good as it gets. As a previous reviewer pointed out, this hotel is why he/she stays at Hiltons. I agree. Future reviewers - please stop griping about the price. If you want to stay at the airport at a major international airport like Ohare, you have to pay the price. If you want to save money, I'm sure there are other reasonable options if you take a shuttle to/from the airport. It comes down to how you value your time. As a business traveler, the extra 45 minutes I get back from staying on the airport grounds is invaluable to me. In summary - stay here and pay the price. It is worth it.

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9680B1744C2E182826833879A4399C7D

Poor

Poor is the best way to describe an excessively expensive hotel. The only good thing is that it is near the hospitals and harvard medical school. Staff was poor, room was poor, one would think a 5th floor view of Boston would be great, but my view is of a stairwell, so no sunshine in my room for a week. The hallway smells like baby poo or vomit. I received a room with the wrong number of beds and when I called the desk they told me they were full. I am also next to the staff lounge so I get to hear them all hours of day and night, the walls are very thin. No pool and no exercise rooms. This was extremely disappointing.

Poor Poor is the best way to describe an excessively expensive hotel. The only good thing is that it is near the hospitals and harvard medical school. Staff was poor, room was poor, one would think a 5th floor view of Boston would be great, but my view is of a stairwell, so no sunshine in my room for a week. The hallway smells like baby poo or vomit. I received a room with the wrong number of beds and when I called the desk they told me they were full. I am also next to the staff lounge so I get to hear them all hours of day and night, the walls are very thin. No pool and no exercise rooms. This was extremely disappointing.

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D163038A1A4ADD22DDD2784887B12213

Anniversary Outing

Well 21 years of marriage deserves a well deserved night out at a luxury hotel. We arrived at the hotel and was offered a suite upgrade. The suites were very well appointed, and enjoyed throughly. Down comforters, nice bathroom ammentities, and flat panel tv's everywhere. We started the day with spa services and a couples massage which was EXCELLENT and needed. The staff was always more than helpful and we really enjoyed our stay. A premium hotel commands premium pricing, but the name says it all. We had a great time?

Anniversary Outing Well 21 years of marriage deserves a well deserved night out at a luxury hotel. We arrived at the hotel and was offered a suite upgrade. The suites were very well appointed, and enjoyed throughly. Down comforters, nice bathroom ammentities, and flat panel tv's everywhere. We started the day with spa services and a couples massage which was EXCELLENT and needed. The staff was always more than helpful and we really enjoyed our stay. A premium hotel commands premium pricing, but the name says it all. We had a great time?

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B98FF50664D866328F31D58A18DBA5E3

closest aiport hotel, clean, well worth the $

We stayed for a few nights and thought that the hotel was well worth what we paid on Priceline. Though the room services prices are steep, parking costs $20, and internet is another $10 PER DEVICE, the $85 we paid for the room was a great deal. Room was spacious, well lit, nicely furnished. The pool/outdoor area was very impressive, esp for an airport hotel. I was very surprised how large it was, both the heated pool and the hottub, and the free towels were nice. It is probably the closest hotel to the airport. It would probably be easier to walk across the pedestrian bridge through the train station than drive, although we never did. Parking is a bit of a hassle if you are on the far end of the property. In order to park your car there and avoid walking what seems like miles through the entire property to get to your room, you have to drive through the parking garage and come out the other side. No easy way to access the other end of the parking lot. There isn’t much you can walk to except other airport hotels and a 7-Eleven across the street. If you want food, you’ll have to have a car or take the bus which is also just across the street. We were charged double for internet but this error was easily corrected with one quick call, without delay or argument. That was the extent of our interaction with the staff because we had no problems during our stay.

closest aiport hotel, clean, well worth the $ We stayed for a few nights and thought that the hotel was well worth what we paid on Priceline. Though the room services prices are steep, parking costs $20, and internet is another $10 PER DEVICE, the $85 we paid for the room was a great deal. Room was spacious, well lit, nicely furnished. The pool/outdoor area was very impressive, esp for an airport hotel. I was very surprised how large it was, both the heated pool and the hottub, and the free towels were nice. It is probably the closest hotel to the airport. It would probably be easier to walk across the pedestrian bridge through the train station than drive, although we never did. Parking is a bit of a hassle if you are on the far end of the property. In order to park your car there and avoid walking what seems like miles through the entire property to get to your room, you have to drive through the parking garage and come out the other side. No easy way to access the other end of the parking lot. There isn’t much you can walk to except other airport hotels and a 7-Eleven across the street. If you want food, you’ll have to have a car or take the bus which is also just across the street. We were charged double for internet but this error was easily corrected with one quick call, without delay or argument. That was the extent of our interaction with the staff because we had no problems during our stay.

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E51DEDA0942AE29900309703843317D4

Nice hotel @ a great price

Nice hotel for the price. I was driving from Vegas to Cali for a quick weekend trip and with gas prices going up I wanted something reasonable. $79.00 per night with taxes total was $90.82 for one night. I stayed in the traditional two Queens room which was quite spacious. Clean room & bathroom. I was missing coffee cups went to the front desk to let them know and they took care of it right away. Didn't eat at the restaurant on the premises as with most hotels it was a little pricey. Went around the corner to Denny's. For what I would have paid for a bottle of beer from the restaurant got a 6 pack from a 711 around the corner for $1.49 more. Parking was $20.00 but the next morning when I got up a little piece of paper under my door $0.00 for parking, nice!

Nice hotel @ a great price Nice hotel for the price. I was driving from Vegas to Cali for a quick weekend trip and with gas prices going up I wanted something reasonable. $79.00 per night with taxes total was $90.82 for one night. I stayed in the traditional two Queens room which was quite spacious. Clean room & bathroom. I was missing coffee cups went to the front desk to let them know and they took care of it right away. Didn't eat at the restaurant on the premises as with most hotels it was a little pricey. Went around the corner to Denny's. For what I would have paid for a bottle of beer from the restaurant got a 6 pack from a 711 around the corner for $1.49 more. Parking was $20.00 but the next morning when I got up a little piece of paper under my door $0.00 for parking, nice!

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0DBEA09BCD5A2F1FF7551059C28E3E65

nice comfortable hotel

This hotel is great if you are in Phoenix for an event at the convention center. It is a quick walk to the convention center from the hotel. The hotel rooms were well appointed with comfortable furnishings and excellent bed linens. The food inthe restaurant and the in room dining was excellent quality. I would caution against ordering room service breakfast if you are on a schedule. I ordered two mornings in a row and it was late both days. You would be better off going down to the restaurant if you can. Downtown Phoenix really has nohing to recommend it other than the convention center and sports arenas. There is not shopping nearby and few restaurants other than those in the hotels. However, if you are in downtown Phoenix for a convention or for business- this hotel is a good choice

nice comfortable hotel This hotel is great if you are in Phoenix for an event at the convention center. It is a quick walk to the convention center from the hotel. The hotel rooms were well appointed with comfortable furnishings and excellent bed linens. The food inthe restaurant and the in room dining was excellent quality. I would caution against ordering room service breakfast if you are on a schedule. I ordered two mornings in a row and it was late both days. You would be better off going down to the restaurant if you can. Downtown Phoenix really has nohing to recommend it other than the convention center and sports arenas. There is not shopping nearby and few restaurants other than those in the hotels. However, if you are in downtown Phoenix for a convention or for business- this hotel is a good choice

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808527A61B688759F40C3DAE0D16965E

Great hotel, very modern. Equates to a higher-end Westin

This is an excellent hotel. Not perfect - not amazing, but certainly excellent. I usually frequent Westin Hotels and this one is like a Westin, but nicer. It's certainly worthy of its 4 star rating. The location is good depending on your plans. If you want to do the tourist activities, you're far from the hilly streets, trolley line, wharf, Lombard street, Full-House park, etc. Instead, you're in the SOMA district which is south of Downtown, but near the convention centers and ballpark. The area is questionably fringy. There are homeless everywhere. I was confronted on more than a few ocassions. Not a pleasant experience but I put them in their place. They're a bit agressive in the area perhaps due to the large mall next door. The Whole Foods market is within walking distance - if you're interested. We found the best food places about a mile to the West in the Mission district. The lobby, common areas, and room were very well maintained and wonderfully appointed. The hotel was quiet, roomy, and comfortable. Nothing really to complain about. The gym had high-end, newer equipment (Precor) and was well maintained. The pool was small and full of children. My wife went to the spa and found it very nice. Check the Intercontinental website for spa specials. Parking cost was high, but we were there over the weekend and found street parking. There's also a parking garage a half-block away for half the cost of valet. Call me crazy, but I'm not a valet person. At this hotel, I noticed folks were waiting for their vehicles for longer than it took me to walk next door and get into my car. Once again, I find it petty and cheap for a hotel of this caliber to charge for internet.

Great hotel, very modern. Equates to a higher-end Westin This is an excellent hotel. Not perfect - not amazing, but certainly excellent. I usually frequent Westin Hotels and this one is like a Westin, but nicer. It's certainly worthy of its 4 star rating. The location is good depending on your plans. If you want to do the tourist activities, you're far from the hilly streets, trolley line, wharf, Lombard street, Full-House park, etc. Instead, you're in the SOMA district which is south of Downtown, but near the convention centers and ballpark. The area is questionably fringy. There are homeless everywhere. I was confronted on more than a few ocassions. Not a pleasant experience but I put them in their place. They're a bit agressive in the area perhaps due to the large mall next door. The Whole Foods market is within walking distance - if you're interested. We found the best food places about a mile to the West in the Mission district. The lobby, common areas, and room were very well maintained and wonderfully appointed. The hotel was quiet, roomy, and comfortable. Nothing really to complain about. The gym had high-end, newer equipment (Precor) and was well maintained. The pool was small and full of children. My wife went to the spa and found it very nice. Check the Intercontinental website for spa specials. Parking cost was high, but we were there over the weekend and found street parking. There's also a parking garage a half-block away for half the cost of valet. Call me crazy, but I'm not a valet person. At this hotel, I noticed folks were waiting for their vehicles for longer than it took me to walk next door and get into my car. Once again, I find it petty and cheap for a hotel of this caliber to charge for internet.

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C3799028B713A57F7EF0D2A53B7D824F

Excellent stay

We were there the weekend that the NATO conference was going on. A bunch of Secret Service people were staying at the Dana too. Friendly and helpful staff. We had a great room, walked everywhere and we decided that the Dana is our hotel when we are in Chicago.

Excellent stay We were there the weekend that the NATO conference was going on. A bunch of Secret Service people were staying at the Dana too. Friendly and helpful staff. We had a great room, walked everywhere and we decided that the Dana is our hotel when we are in Chicago.

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162F3AD633199D0622F40132C4D052E5

OK but won't go back

First of all, I will not go back to this hotel for something that seems very small but is extremely frustrating... They have 20 floors, 4 elevators, and a LOT of guests... which means it can take literally 30 minutes to get to your room (count on at least 10). Before I go any further: The bedding made me break out in hives! I was so itchy I could hardly sleep. This has never happened to me before. My boyfriend didn't have an issue, but I wouldn't trust it... The rooms look nice but are very small (and I upgraded to a corner room, which was supposed to be bigger; I can't even imagine how small the others are). Speaking of which, this corner room was supposed to have a "partial view of the Capitol building." It was very partial... we had to smush our faces against the wall to see it! There were a lot of corners that were cut. For example: No bathtub, the "full bath amenities" didn't even include hand soap, only enough caffeinated coffee for one cup, television wasn't digital, only two bath towels, etc. The garage is hard to navigate and the parking staff are anything but friendly. All these things seem very small but for the price it surely adds up to make for one very aggravating visit... It IS a nice location and the rooms are modern and clean. However, with so many choices of hotels around why stay at one that takes so long to get to your room (plus everything else I mentioned)

OK but won't go back First of all, I will not go back to this hotel for something that seems very small but is extremely frustrating... They have 20 floors, 4 elevators, and a LOT of guests... which means it can take literally 30 minutes to get to your room (count on at least 10). Before I go any further: The bedding made me break out in hives! I was so itchy I could hardly sleep. This has never happened to me before. My boyfriend didn't have an issue, but I wouldn't trust it... The rooms look nice but are very small (and I upgraded to a corner room, which was supposed to be bigger; I can't even imagine how small the others are). Speaking of which, this corner room was supposed to have a "partial view of the Capitol building." It was very partial... we had to smush our faces against the wall to see it! There were a lot of corners that were cut. For example: No bathtub, the "full bath amenities" didn't even include hand soap, only enough caffeinated coffee for one cup, television wasn't digital, only two bath towels, etc. The garage is hard to navigate and the parking staff are anything but friendly. All these things seem very small but for the price it surely adds up to make for one very aggravating visit... It IS a nice location and the rooms are modern and clean. However, with so many choices of hotels around why stay at one that takes so long to get to your room (plus everything else I mentioned)

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AB847F7A1246479843BB6A8425B25C88

Kinda weird

This is a nice hotel, very updated and good location to the airport but it was a weird night with all the noises. It's close to the airport and all so it was a restless night. I wasn't too thrilled that they put a hold on my credit card when my company had paid for the room, as they did not do this to all my coworkers.

Kinda weird This is a nice hotel, very updated and good location to the airport but it was a weird night with all the noises. It's close to the airport and all so it was a restless night. I wasn't too thrilled that they put a hold on my credit card when my company had paid for the room, as they did not do this to all my coworkers.

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9C3C918898981A4D799737D60B39C8DA

Very Expensive Hotel and Great Location

No major complaints about the Long Wharf Marriott, except our room assignment. In fairness to the hotel though, we checked in quite early and were given the option of taking room 158, or waiting for a different room. The view was hardly inspiring given the rave reviews I'd read on here about the location. Frankly our view sucked, as you can see by the pictures, but we didn't spend much time in the room. That said, it's a solid, even above average, Marriott experience. Only weird thing was the way the bathroom door opened, more like a dish cupboard door, rather than a room door. Breakfast was included in our rate for about $429 a night, which by the time you added in taxes, it came closer to $479. But the location was perfect for Fanieul Hall and the Greenway experience. For those of you traveling to or from Logan Airport, the hotel is right above the Aquarium stop and it's about a 10 minute ride (or less) from the airport on the subway. Nice pool and a great view there of Boston Harbor. There is a nice reading area near checkin, which was stocked with wonderful books. Because of the hotel's expense, we only did one night there and then 2 nights at the Back Bay Hilton, which I've also reviewed. If you can afford this hotel, you'll be happy. It's a bustling, quality experience that one comes to expect from Marriott. Everyone we encountered at the hotel was really nice. Bottom line: expensive and good, but doubt I'd splurge again.

Very Expensive Hotel and Great Location No major complaints about the Long Wharf Marriott, except our room assignment. In fairness to the hotel though, we checked in quite early and were given the option of taking room 158, or waiting for a different room. The view was hardly inspiring given the rave reviews I'd read on here about the location. Frankly our view sucked, as you can see by the pictures, but we didn't spend much time in the room. That said, it's a solid, even above average, Marriott experience. Only weird thing was the way the bathroom door opened, more like a dish cupboard door, rather than a room door. Breakfast was included in our rate for about $429 a night, which by the time you added in taxes, it came closer to $479. But the location was perfect for Fanieul Hall and the Greenway experience. For those of you traveling to or from Logan Airport, the hotel is right above the Aquarium stop and it's about a 10 minute ride (or less) from the airport on the subway. Nice pool and a great view there of Boston Harbor. There is a nice reading area near checkin, which was stocked with wonderful books. Because of the hotel's expense, we only did one night there and then 2 nights at the Back Bay Hilton, which I've also reviewed. If you can afford this hotel, you'll be happy. It's a bustling, quality experience that one comes to expect from Marriott. Everyone we encountered at the hotel was really nice. Bottom line: expensive and good, but doubt I'd splurge again.

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D0A768E6DEBDE385350CE085CED61D13

If this is your last resort, sleep in your car

I have never seen a hotel room as small as the double room. There is about 2 feet between the foot of the beds and the opposite wall. The room had a mirror in the bathroom and one inside the closet door. The bathroom is tiny. One of the desk clerks was so rude. I can't figure out how he keeps his job.

If this is your last resort, sleep in your car I have never seen a hotel room as small as the double room. There is about 2 feet between the foot of the beds and the opposite wall. The room had a mirror in the bathroom and one inside the closet door. The bathroom is tiny. One of the desk clerks was so rude. I can't figure out how he keeps his job.

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676AB1917317B77B2CF8BCC6E1D0D357

wonderful stay

My husband travels each week for business and this particular week I decided to travel olong with him. He is on a limited per diem and watches his bills accordingly. This was a FANTASTIC hotel. Breakefast was great, nice selection of teas (Yeah!) very clen and the beds were very comfortable.

wonderful stay My husband travels each week for business and this particular week I decided to travel olong with him. He is on a limited per diem and watches his bills accordingly. This was a FANTASTIC hotel. Breakefast was great, nice selection of teas (Yeah!) very clen and the beds were very comfortable.

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F89AEC7FF6494E7537F4CB0FA6AB3BE4

Chicago's best kept Secret

This hotel has the best staff in chicago. They smile and welcome you every time you walk in the door! They helped us out with information about the city and even got me into a top hair stylist when I couldn't get my hair just right for my son's wedding. The rooms are spacious, well and spotless. They made us very comfortable and treated us as if we were their very own family. Thank you staff at the Silversmith for taking such wonderful care of us.

Chicago's best kept Secret This hotel has the best staff in chicago. They smile and welcome you every time you walk in the door! They helped us out with information about the city and even got me into a top hair stylist when I couldn't get my hair just right for my son's wedding. The rooms are spacious, well and spotless. They made us very comfortable and treated us as if we were their very own family. Thank you staff at the Silversmith for taking such wonderful care of us.

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6817B8C0F0AB45C9D5F9021C548B8DC7

Nice Suites and Great Breakfast

We visited Seattle for a couple of days and stayed at the Homewood Suites by Hilton. The hotel is centrally located and it was about a 10 - 15 minute walk to Pikes Market. The shopping was just around the corner. The suites were clean and well designed for a downtown hotel. We were in a one bedroom king suite. The bed was very comfortable. The kitchen was well equipped as well. Each morning they offered a breakfast buffet. One morning they even had make-it-yourself Belgium waffles with sausage and bacon. The front desk staff was very friendly and helpful when we showed up and the the bedding configuration was not what Hotels.com had confirmed with us. Hotels.com mis-represented the bedding configuration at the hotel. I would not book with Hotels.com again as they really do not know what the bedding configuration is in each hotel. However, I would definitely recommend this hotel for a family or business.

Nice Suites and Great Breakfast We visited Seattle for a couple of days and stayed at the Homewood Suites by Hilton. The hotel is centrally located and it was about a 10 - 15 minute walk to Pikes Market. The shopping was just around the corner. The suites were clean and well designed for a downtown hotel. We were in a one bedroom king suite. The bed was very comfortable. The kitchen was well equipped as well. Each morning they offered a breakfast buffet. One morning they even had make-it-yourself Belgium waffles with sausage and bacon. The front desk staff was very friendly and helpful when we showed up and the the bedding configuration was not what Hotels.com had confirmed with us. Hotels.com mis-represented the bedding configuration at the hotel. I would not book with Hotels.com again as they really do not know what the bedding configuration is in each hotel. However, I would definitely recommend this hotel for a family or business.

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3D91ECFB38A181C6563F6986CD974289

Perfectly Adequate

For the money, this was a great hotel. Clean, fairly cheap (for NYC) and very near subways. Cabs easy to get in the area - we even hailed one at 6:30 am on a Saturday morning for a ride to a 7:00 am Swim Practice. Rooms a bit small, but I would definitely recommend to friends.

Perfectly Adequate For the money, this was a great hotel. Clean, fairly cheap (for NYC) and very near subways. Cabs easy to get in the area - we even hailed one at 6:30 am on a Saturday morning for a ride to a 7:00 am Swim Practice. Rooms a bit small, but I would definitely recommend to friends.

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5E7BF78521C63BAC296D39876E0F5440

Pleasant experience

Our visit was for business in late October. We arrived late in the evening and were upgraded to a suite with balcony facing the water/marina as the promised king bed was not available in the Tower. All staff were consistently helpful and considerate. The weather was very comfortable, sunny during the day, with only one night of Santa Ana winds. The hotel complex has a very good restaurant/bar, and the chef prepared excellent options for all our meeting meals. Staff working in our building were always hospitable, friendly and offered to assist us with anything we might need. We would stay here again but a with a car, as this area is walking distance only to a park and another hotel; however, for anything else one must drive, take a cab, take a shuttle or one of the rental bicycles. The only real downside is, if arriving late, always eat beforehand. The hours for dining venues are shorter than during the busy season (this includes an Einsteins on the premises) and there were no vending machines. We were charged for movies we did not see but that was immediately removed from our bill at check-out. Very convenient to Sea World. Excellent exercise center right on the water.

Pleasant experience Our visit was for business in late October. We arrived late in the evening and were upgraded to a suite with balcony facing the water/marina as the promised king bed was not available in the Tower. All staff were consistently helpful and considerate. The weather was very comfortable, sunny during the day, with only one night of Santa Ana winds. The hotel complex has a very good restaurant/bar, and the chef prepared excellent options for all our meeting meals. Staff working in our building were always hospitable, friendly and offered to assist us with anything we might need. We would stay here again but a with a car, as this area is walking distance only to a park and another hotel; however, for anything else one must drive, take a cab, take a shuttle or one of the rental bicycles. The only real downside is, if arriving late, always eat beforehand. The hours for dining venues are shorter than during the busy season (this includes an Einsteins on the premises) and there were no vending machines. We were charged for movies we did not see but that was immediately removed from our bill at check-out. Very convenient to Sea World. Excellent exercise center right on the water.

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5759D57D4CA1264B8D443E62DF315146

Ahmazingly cool and modern roo

The hotel is very posh and modern. We loved the auto curtains and bathroom facilities. I felt like we were in a clean and futuristic hotel. the balcony was so cute, had a little picnic table with a great view of the city. ah if only we had more time. I would love for more hotels like the joule to be around when i visit different places. hotel service was wonderful. parking is a bit expensive but what do you expect in downtown... we did find a parking garage a couple of blocks on elm street. it looked closed but we pushed the ticket and open sesame! parking was $10/day. jackpot.

Ahmazingly cool and modern roo The hotel is very posh and modern. We loved the auto curtains and bathroom facilities. I felt like we were in a clean and futuristic hotel. the balcony was so cute, had a little picnic table with a great view of the city. ah if only we had more time. I would love for more hotels like the joule to be around when i visit different places. hotel service was wonderful. parking is a bit expensive but what do you expect in downtown... we did find a parking garage a couple of blocks on elm street. it looked closed but we pushed the ticket and open sesame! parking was $10/day. jackpot.

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82A766A43EBD27081B6E131F07E8A1E9

Know what to expect for a great stay

This hotel-inn totally filled my need for an inexpensive but comfortable place to stay during my business trip. I would certainly recommend it if you would overlook a couple of issues which could be important to some, so you decide for yourself. First the good: The room was clearly recently renovated. The beds and sheets were fit for a four star hotel. This is one of the most important things in a hotel and they got that covered. You get a big LCD TV with dozens of channels and movies all free! If you like to hang around inside you are spoiled for choice. Another point there. Housekeeping was good. The room was equipped with a coffee maker, iron and ironing board and another detail that is often overlooked but is important in this age of personal electronic devices: plenty of sockets. There were no less than twelve available sockets in the room (I actually counted them) pretty convenient. Obviously 24h aircondition to battle the desert heat and plenty of free ice. Also free wifi with strong signal everywhere plus a computer with printer available to all who hadn't brought a laptop along. Breakfast was complete. There were boiled eggs, pancakes, muffins, bagels, fruit, juice, the list goes on, it was all there. I didn't much like the coffee though and this spoiled what would be a perfect self service breakfast. Service was always fast and courteous. The persons at the front desk were always smiling and quick to respond to our enquiries. Parking is plentyful and conveniently close to the rooms, especially the ground floor rooms which was just what we needed. The pines were providing a much welcome shade in the morning when we were driving off. There was a security guard and I believe electronic surveillance (more on that below) Finally there is a pool (plus whirlpool and kiddie pool), a small air conditioned exercise room as well as plenty of public space around the pool and a vending machine which can be handy although there was a seven eleven next to the hotel for anything we needed around the clock. The not so good: Obviously in no way the hotel's fault, the quests were not jet setters, mostly travelers staying a night or two. Some would get a bit rowdy. A couple arguing very loudly in the lawn ended up with the police arriving to break it up. A party of two families would jump in the pool slightly drunk throwing in the sun chairs too. In the days of our stay we saw the police at least three times in the premises and the parking lot. Also the hotel security would shoo away what I believe were trespassers using a loudspeaker in the small hours of the night which woke me up on two separate occasions. However I must emphasize that the area around the hotel seemed very safe and we never felt uncomfortable or threatened in any way. Another issue was the condition of the pool which had muddy water and downright dirty with floating bugs. The day we arrived there was a sandstorm which would account for some of the dirt in the water and in the bottom of the pool. In fact footprints were visible in the shallow part of the pool. Upon mentioning it to the front desk they agreed that the pool was not clear enough and they would take care of it on Monday morning (we arrived during a weekend). Indeed the next day I saw some employees working on the pool but there was no visible improvement eventually. This was a pity because in the 45 degrees heat I would use the pool every day. All things considered I would stay there again.

Know what to expect for a great stay This hotel-inn totally filled my need for an inexpensive but comfortable place to stay during my business trip. I would certainly recommend it if you would overlook a couple of issues which could be important to some, so you decide for yourself. First the good: The room was clearly recently renovated. The beds and sheets were fit for a four star hotel. This is one of the most important things in a hotel and they got that covered. You get a big LCD TV with dozens of channels and movies all free! If you like to hang around inside you are spoiled for choice. Another point there. Housekeeping was good. The room was equipped with a coffee maker, iron and ironing board and another detail that is often overlooked but is important in this age of personal electronic devices: plenty of sockets. There were no less than twelve available sockets in the room (I actually counted them) pretty convenient. Obviously 24h aircondition to battle the desert heat and plenty of free ice. Also free wifi with strong signal everywhere plus a computer with printer available to all who hadn't brought a laptop along. Breakfast was complete. There were boiled eggs, pancakes, muffins, bagels, fruit, juice, the list goes on, it was all there. I didn't much like the coffee though and this spoiled what would be a perfect self service breakfast. Service was always fast and courteous. The persons at the front desk were always smiling and quick to respond to our enquiries. Parking is plentyful and conveniently close to the rooms, especially the ground floor rooms which was just what we needed. The pines were providing a much welcome shade in the morning when we were driving off. There was a security guard and I believe electronic surveillance (more on that below) Finally there is a pool (plus whirlpool and kiddie pool), a small air conditioned exercise room as well as plenty of public space around the pool and a vending machine which can be handy although there was a seven eleven next to the hotel for anything we needed around the clock. The not so good: Obviously in no way the hotel's fault, the quests were not jet setters, mostly travelers staying a night or two. Some would get a bit rowdy. A couple arguing very loudly in the lawn ended up with the police arriving to break it up. A party of two families would jump in the pool slightly drunk throwing in the sun chairs too. In the days of our stay we saw the police at least three times in the premises and the parking lot. Also the hotel security would shoo away what I believe were trespassers using a loudspeaker in the small hours of the night which woke me up on two separate occasions. However I must emphasize that the area around the hotel seemed very safe and we never felt uncomfortable or threatened in any way. Another issue was the condition of the pool which had muddy water and downright dirty with floating bugs. The day we arrived there was a sandstorm which would account for some of the dirt in the water and in the bottom of the pool. In fact footprints were visible in the shallow part of the pool. Upon mentioning it to the front desk they agreed that the pool was not clear enough and they would take care of it on Monday morning (we arrived during a weekend). Indeed the next day I saw some employees working on the pool but there was no visible improvement eventually. This was a pity because in the 45 degrees heat I would use the pool every day. All things considered I would stay there again.

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4D041403665E0A03C835C73076FE8AE8

Consistently the finest

I travel a lot, at least every other week, all over the country. My company's Denver office is in Cherry Creek. I always try to stay at the JW when I'm here. Besides being conveniently located to office in the incredibly hip CC area, the service and rooms are just spectacular. All the staff, and particularly the front desk and concierge lounge. Ken Trumball is the consummate front desk associate - we connected on my first visit and he always remembers me and engages in discussion. He introduces me to co-workers, and then THEY remember me. Really, it is those little things that make a difference. Workout room is among best I have ever seen, and the bar is awesome. Only gripe - the business office computers. They are slower than the 286 processor one I had in college.

Consistently the finest I travel a lot, at least every other week, all over the country. My company's Denver office is in Cherry Creek. I always try to stay at the JW when I'm here. Besides being conveniently located to office in the incredibly hip CC area, the service and rooms are just spectacular. All the staff, and particularly the front desk and concierge lounge. Ken Trumball is the consummate front desk associate - we connected on my first visit and he always remembers me and engages in discussion. He introduces me to co-workers, and then THEY remember me. Really, it is those little things that make a difference. Workout room is among best I have ever seen, and the bar is awesome. Only gripe - the business office computers. They are slower than the 286 processor one I had in college.

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80BB8B0999C6E9BEF5E6261C3A9DB679

Great hotel and restaurant

I love this Hyatt which is relatively new. I have stayed there 4 times recently for work and once for personal. The staff are very friendly and the rooms are great. The restaurant is excellent Great location as well. You can sometimes get discounted rates if you book on line and prepay for the room. I would highly recommend the hotel especially compared to some of the older hotel properties in the same area.

Great hotel and restaurant I love this Hyatt which is relatively new. I have stayed there 4 times recently for work and once for personal. The staff are very friendly and the rooms are great. The restaurant is excellent Great location as well. You can sometimes get discounted rates if you book on line and prepay for the room. I would highly recommend the hotel especially compared to some of the older hotel properties in the same area.

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2903057A712E793D7C9F7168031770D0

Great location, bar and burger joint

This is the fourth time that I have stayed here on business and it is a most fabulous hotel. I have been upgraded twice to a junior suite, which was spacious and cool. It is always pristine and the staff who service the rooms are very friendly and accommodating. The breakfast/ brunch has one of the best menus that I have seen. I have eaten the Eggs Benedict with porcini mushroom sauce and the rock lobster and grilled asparagus omelet. Both were amazing, but be aware that potion size is BIG. Unfortunately only 30% of bookings are reserved for hotel guests, which did not impress. However, after some strong words, I got a reservation at a convenient time. Waiting time on a weekend is generally 45-60 minutes, so it is worth booking ahead. The hidden burger joint by the reception does amazing burgers. Look for the neon burger sign or the queue of people waiting to get inside. The bar is perfect for an evening drink before hitting the town, star spotting is not uncommon. I have seen Matt Dillion casually stroll through.

Great location, bar and burger joint This is the fourth time that I have stayed here on business and it is a most fabulous hotel. I have been upgraded twice to a junior suite, which was spacious and cool. It is always pristine and the staff who service the rooms are very friendly and accommodating. The breakfast/ brunch has one of the best menus that I have seen. I have eaten the Eggs Benedict with porcini mushroom sauce and the rock lobster and grilled asparagus omelet. Both were amazing, but be aware that potion size is BIG. Unfortunately only 30% of bookings are reserved for hotel guests, which did not impress. However, after some strong words, I got a reservation at a convenient time. Waiting time on a weekend is generally 45-60 minutes, so it is worth booking ahead. The hidden burger joint by the reception does amazing burgers. Look for the neon burger sign or the queue of people waiting to get inside. The bar is perfect for an evening drink before hitting the town, star spotting is not uncommon. I have seen Matt Dillion casually stroll through.

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26DB7C5B8EE72B9A2A4B4A8DAE9AD56D

Great hotel, staff, location & price!

We came to Austin to visit family and had a great stay at this hotel. The staff was extremely nice and accommodating. The buffet breakfast was excellent with a very nice variety of choices. Coffee & apples are always available, and there is even chocolate at the registration desk. Our room was cleaned daily; it was extremely quiet, even though it faced the road. The location was convenient to everything with easy access to the highway, and the price was quite reasonable. All in all, a very pleasant stay. We will definitely be back to the Arboretum Hampton!!!

Great hotel, staff, location & price! We came to Austin to visit family and had a great stay at this hotel. The staff was extremely nice and accommodating. The buffet breakfast was excellent with a very nice variety of choices. Coffee & apples are always available, and there is even chocolate at the registration desk. Our room was cleaned daily; it was extremely quiet, even though it faced the road. The location was convenient to everything with easy access to the highway, and the price was quite reasonable. All in all, a very pleasant stay. We will definitely be back to the Arboretum Hampton!!!

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EAA0B362319D6FDC9DA77187CFFC9668

Remarkable

We had our annual conference at The Madison this year. The experience was legendary and with the help of the very accomodating and professional staff we have now raised the bar for all future events. Rooms remodel was well done!!!!! Meeting space for all our breakout sessions was right on target. Service throughout the conference was exceptional. Food and creative presentations all were impressive.

Remarkable We had our annual conference at The Madison this year. The experience was legendary and with the help of the very accomodating and professional staff we have now raised the bar for all future events. Rooms remodel was well done!!!!! Meeting space for all our breakout sessions was right on target. Service throughout the conference was exceptional. Food and creative presentations all were impressive.

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F300B2A58C585E06E43320AA7DA18E09

Dirty?Smelly Bed Linens

After checking into the Hotel and getting unpacked i went out to scout the area, have dinner and finish paperwork. When I climbed into the bed at 11:00 pm, I found the stink of body odor on the pillowcases and sheets were terrible. I had to sleep on bath towels. When I went to the office to complain to Mr Patel, I found his mother working the desk who could not speak a word of english.

Dirty?Smelly Bed Linens After checking into the Hotel and getting unpacked i went out to scout the area, have dinner and finish paperwork. When I climbed into the bed at 11:00 pm, I found the stink of body odor on the pillowcases and sheets were terrible. I had to sleep on bath towels. When I went to the office to complain to Mr Patel, I found his mother working the desk who could not speak a word of english.

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FAFC9FEBDDD6200E4847CA639AE27C07

recent guest

we try to stay in Kimpton hotels whenever possible. This was a week-long family vacation to the DC area. Overall, a nice hotel, would probably return. PROS as an in-touch member, love the comp wi-fi large room and bathroom. Nice offer of upgrading to a larger room/room type for a nominal fee location: close to the Metro, nice area strolling and shopping friendly customer service CONS No bellmen were available to assist us with our luggage when we arrived, they were around, just not at the front door or available to assist with luggage Person checking us in, was unaware of the "luggage promotion"- he made a copy of my boarding pass, then called me back 15 minutes later to say the hotel was honoring this- training of new staff For persons with accessibility challanges, the front lobby and steps to get to the front desk is awkward. The side ramp is not easily viewable Unless you ask for it, you won't receive an in-room coffee maker Upon check-in, we received a notification from our credit card company, asking to confirm the charges placed (hotel needs to identify itself as the hotel Palomar to the credit card companies

recent guest we try to stay in Kimpton hotels whenever possible. This was a week-long family vacation to the DC area. Overall, a nice hotel, would probably return. PROS as an in-touch member, love the comp wi-fi large room and bathroom. Nice offer of upgrading to a larger room/room type for a nominal fee location: close to the Metro, nice area strolling and shopping friendly customer service CONS No bellmen were available to assist us with our luggage when we arrived, they were around, just not at the front door or available to assist with luggage Person checking us in, was unaware of the "luggage promotion"- he made a copy of my boarding pass, then called me back 15 minutes later to say the hotel was honoring this- training of new staff For persons with accessibility challanges, the front lobby and steps to get to the front desk is awkward. The side ramp is not easily viewable Unless you ask for it, you won't receive an in-room coffee maker Upon check-in, we received a notification from our credit card company, asking to confirm the charges placed (hotel needs to identify itself as the hotel Palomar to the credit card companies

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9FF08A9BF736BA3B49E10A8D19803183

A Favorite Every Time I Visit NYC

Have stayed at the Michelangelo twice, most recently in April 2012. The hotel is a boutique facility that has a superb and accommodating staff. It is located on 51st and 7th Avenue just outside of "official" Times Square. This particular corner is fairly quiet but close enough to the theater district to attend shows or eat at some of the fine restaurants. The rooms are always extremely adequate and spotless. We have stayed at many of the smaller boutique hotels in NYC but this is out favorite. We will be back again in 2013. Price is about what you expect to pay in the big city.

A Favorite Every Time I Visit NYC Have stayed at the Michelangelo twice, most recently in April 2012. The hotel is a boutique facility that has a superb and accommodating staff. It is located on 51st and 7th Avenue just outside of "official" Times Square. This particular corner is fairly quiet but close enough to the theater district to attend shows or eat at some of the fine restaurants. The rooms are always extremely adequate and spotless. We have stayed at many of the smaller boutique hotels in NYC but this is out favorite. We will be back again in 2013. Price is about what you expect to pay in the big city.

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913ECDC401F42B54115ED384CC4F00E3

Country Inns San Antonio very good

This Country Inns is not the typical architecture and is very sleek and modern. The rooms and furnishings are excellent and the hotel is very comfortable. Well worth the price.

Country Inns San Antonio very good This Country Inns is not the typical architecture and is very sleek and modern. The rooms and furnishings are excellent and the hotel is very comfortable. Well worth the price.

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349F8D28ADF85A1532ACE103F5C9D08F

Coventry Motor Inn

Is in a reasonable location for walking down the hill to the harbour. Short taxi ride to the Saloon and Stinking Rose. A 20 minute walk on a nice evening. Thehotel itself is clean and convenient with free parking. I recommend.

Coventry Motor Inn Is in a reasonable location for walking down the hill to the harbour. Short taxi ride to the Saloon and Stinking Rose. A 20 minute walk on a nice evening. Thehotel itself is clean and convenient with free parking. I recommend.

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DBE8226C24301D7F69961096A1882CAE

Hidden Gem in Austin

This hotel is a hidden gem in Austin, and we were pleasantly surprised. Extremely clean, very modern, and not at all what you remember La Quinta being like in the past. Good breakfast with bacon, waffles, yogurt, pastries, etc. The staff was exceptionally friendly and made it enjoyable. They told us it was a franchised property and that the owner is very meticulous. It was obvious--the place was spotless! Our friends turned up their noses when we told them we were at the La Quinta, but that's ok. It's better than lots of the Marriotts and Hyatts where we've stayed. Our room on the 3rd floor backed to a green space and tall live oak trees. We loved it. At the intersection of 183, 620 and 45. Easy access to anything in the city and Lake Travis, and off the beaten path if you want something quiet. It's close to, but isolated from, the highways. There is an empty mini-fridge in the room without all the usual alcohol and overpriced items. We made a 15 minute trip to the store and stocked it with drinks and snacks. There's also a microwave in the room if you need one.

Hidden Gem in Austin This hotel is a hidden gem in Austin, and we were pleasantly surprised. Extremely clean, very modern, and not at all what you remember La Quinta being like in the past. Good breakfast with bacon, waffles, yogurt, pastries, etc. The staff was exceptionally friendly and made it enjoyable. They told us it was a franchised property and that the owner is very meticulous. It was obvious--the place was spotless! Our friends turned up their noses when we told them we were at the La Quinta, but that's ok. It's better than lots of the Marriotts and Hyatts where we've stayed. Our room on the 3rd floor backed to a green space and tall live oak trees. We loved it. At the intersection of 183, 620 and 45. Easy access to anything in the city and Lake Travis, and off the beaten path if you want something quiet. It's close to, but isolated from, the highways. There is an empty mini-fridge in the room without all the usual alcohol and overpriced items. We made a 15 minute trip to the store and stocked it with drinks and snacks. There's also a microwave in the room if you need one.

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3267E272113DD828145BB972D53D23BF

Ripoff prices, terrible food, bug in bed, door falling apart

Had a horrible stay here this past weekend. To start with, we were ripped off at a non-refundable rate of $500 a night for our room during the US Grand Prix. While we were there, someone walked into the hotel asking the room rate. They were quoted $250/night and immediately left saying, "No way!" Yet we were paying twice that rate. Their normal rate is $99/night for that room. When we arrived, the toilet was stuffed up. The bathroom door had amateurishly applied paneling on it which was falling off. There was also a HEPA air cleaner sitting in our room. Why? Was it to mask the odor of a corpse from a previous stay, or mold? In any case, it was very suspicious to say the least. The free breakfast was horrible. My wife and I tried the eggs and they tasted like egg substitute. We stuck to yogurt from then on. The windows in our room had this ugly dirty film on the outside like they hadn't been cleaned for a very long time. The worst part was the bug I killed on the sheets. I think it was too big to be a bed bug (although the billboard that you pass from a bed bug exterminating company down the street from the hotel was a little disconcerting.) There is a tremendous amount of construction going on around the hotel on the street it's on, and it's quite a pain to get too also. All in all, a place I will never go back to. Caveat emptor.

Ripoff prices, terrible food, bug in bed, door falling apart Had a horrible stay here this past weekend. To start with, we were ripped off at a non-refundable rate of $500 a night for our room during the US Grand Prix. While we were there, someone walked into the hotel asking the room rate. They were quoted $250/night and immediately left saying, "No way!" Yet we were paying twice that rate. Their normal rate is $99/night for that room. When we arrived, the toilet was stuffed up. The bathroom door had amateurishly applied paneling on it which was falling off. There was also a HEPA air cleaner sitting in our room. Why? Was it to mask the odor of a corpse from a previous stay, or mold? In any case, it was very suspicious to say the least. The free breakfast was horrible. My wife and I tried the eggs and they tasted like egg substitute. We stuck to yogurt from then on. The windows in our room had this ugly dirty film on the outside like they hadn't been cleaned for a very long time. The worst part was the bug I killed on the sheets. I think it was too big to be a bed bug (although the billboard that you pass from a bed bug exterminating company down the street from the hotel was a little disconcerting.) There is a tremendous amount of construction going on around the hotel on the street it's on, and it's quite a pain to get too also. All in all, a place I will never go back to. Caveat emptor.

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7B83FB2E2B1359A5CCA0734E390B1055

Nice hotel in the middle of airport traffic

I stayed here for business - about 10 days. The streets outside are very busy, but the hotel is large, nice and has a great pool/open green area within the building grounds. The food is great as well.

Nice hotel in the middle of airport traffic I stayed here for business - about 10 days. The streets outside are very busy, but the hotel is large, nice and has a great pool/open green area within the building grounds. The food is great as well.

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8F7E3EDDFA9788D20AD620555A3193E9

Weekend getaway

Did a weekend getaway for our anniversary for our first time at The GDM. The hotel lives up to the reputation. Wasn't able to play golf due to tendonitis but they gave me a rain check. Grounds and pools are beautiful. Had lunch at the adult pool and I must say it was the best poolside service we've had anywhere. At most resorts, pool oriented dining is 2nd class at best. Not here. We had a smoothie, salad and cocktails. Our service and food was as good as a nice restaurant. Spent the day shopping locally and then dinner at the Amaya. Again, the food and service was impecable. Looking forward to returning and trying Addison.

Weekend getaway Did a weekend getaway for our anniversary for our first time at The GDM. The hotel lives up to the reputation. Wasn't able to play golf due to tendonitis but they gave me a rain check. Grounds and pools are beautiful. Had lunch at the adult pool and I must say it was the best poolside service we've had anywhere. At most resorts, pool oriented dining is 2nd class at best. Not here. We had a smoothie, salad and cocktails. Our service and food was as good as a nice restaurant. Spent the day shopping locally and then dinner at the Amaya. Again, the food and service was impecable. Looking forward to returning and trying Addison.

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E9314694DF563B84B7B29F1C38BF4E12

perfectly situated

This hotel was perfectly situated for all our sightseeing of New York,it was very clean and the breakfast was worth the $9 extra charged.I would recommend this hotel and would stay there again.You are within walking distance of quite a few attractions ,but i would advise if you are going to visit the empier state building pre book you fast track tickets it saves you 2 hours of queing.

perfectly situated This hotel was perfectly situated for all our sightseeing of New York,it was very clean and the breakfast was worth the $9 extra charged.I would recommend this hotel and would stay there again.You are within walking distance of quite a few attractions ,but i would advise if you are going to visit the empier state building pre book you fast track tickets it saves you 2 hours of queing.

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47DE707955ADB05E269780572C2E83CC

Great Location

I travel a lot on business. I rely on Trip Advisor for much needed guidance. In the past year I have stayed at Holiday Inn Express hotels about 50 nights. This hotel is about on average with the other Holiday Inn Express properties I visit. The difference was the location and the staff. The hotel itself is about two blocks off Hollywood Blvd. Once knows for being an seedy neighborhood, today Hollywood is a tourist district much like Times Square in New York. The staff at the hotel is warm and friendly, welcoming you back to the hotel each time you leave and come back. They are very helpful with local attraction information. The hotel location is terrific. The hotel itself is about 4 years old and has the usual amenities. The hotel was clean and neat, breakfast was much like all other Holiday Inn Express locations, not sure why some reviewers felt the breakfast as anything special at this location, but it was neat and clean. The pool and pool area are very limited, but they do have a pool. What the hotel may lack in sparkle or glitz, the staff makes up for it with true hospitality.

Great Location I travel a lot on business. I rely on Trip Advisor for much needed guidance. In the past year I have stayed at Holiday Inn Express hotels about 50 nights. This hotel is about on average with the other Holiday Inn Express properties I visit. The difference was the location and the staff. The hotel itself is about two blocks off Hollywood Blvd. Once knows for being an seedy neighborhood, today Hollywood is a tourist district much like Times Square in New York. The staff at the hotel is warm and friendly, welcoming you back to the hotel each time you leave and come back. They are very helpful with local attraction information. The hotel location is terrific. The hotel itself is about 4 years old and has the usual amenities. The hotel was clean and neat, breakfast was much like all other Holiday Inn Express locations, not sure why some reviewers felt the breakfast as anything special at this location, but it was neat and clean. The pool and pool area are very limited, but they do have a pool. What the hotel may lack in sparkle or glitz, the staff makes up for it with true hospitality.

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69E367FC3DFE89159FE130C5D73CB0BE

Better properties for less money

Headed through L.A. last week and decided to shake things up and try a different property. Was definitely disappointed. I paid more for the room than I would have at my usual hotel and got a smaller room. The front desk staff was very friendly and helpful. The overall decor of the hotel was dark and in need of refurbishing. The elevator had funky lighting and the hallway leading to the room showed its age. The room was dark and small, with the king bed filling up the room. The bed though was very comfortable. The bathroom was average. Towels were very thin but there was great water pressure. Tried out the lounge and the bartender was very friendly and attentive. The flatbread, however, fell flat as it was very soggy. There is free wifi in the lounge which was nice and a computer for printing boarding passes near the front desk. The hotel is across the street from the car rental lots so is very convenient for those renting cars.

Better properties for less money Headed through L.A. last week and decided to shake things up and try a different property. Was definitely disappointed. I paid more for the room than I would have at my usual hotel and got a smaller room. The front desk staff was very friendly and helpful. The overall decor of the hotel was dark and in need of refurbishing. The elevator had funky lighting and the hallway leading to the room showed its age. The room was dark and small, with the king bed filling up the room. The bed though was very comfortable. The bathroom was average. Towels were very thin but there was great water pressure. Tried out the lounge and the bartender was very friendly and attentive. The flatbread, however, fell flat as it was very soggy. There is free wifi in the lounge which was nice and a computer for printing boarding passes near the front desk. The hotel is across the street from the car rental lots so is very convenient for those renting cars.

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A76A7D6EFF54E95CACB95E3E1E842243

Awesome experience and worth every penny!!!

My husband and I spent 3 nights in a Top of the Brown room for his birthday. This was an outstanding experience from the get-go. Valet and doorman were very quick - from car to room in under 10 minutes. They were all ready for us at the front desk with 2 glasses of champagne - easiest check in I have ever had. The hotel itself is gorgeous. Lots of dark wood and beautiful decor. Our room was very spacious and the bathroom was plenty big with an oversized tub to soak in and a separate shower that will accomodate 2. The only drawback for the entire weekend was the bed. We found it very hard and had a very difficult time sleeping. But, back to the positives. The lobby is not to be ignored. They have an afternoon tea that is cute, but I think we will skip this next time. It appears to be more of an adventure for women to get together and talk or for little girls to get to be grown up. They were fun to watch, but this is quite a pricey adventure for just tea.Don't miss happy hour in the lobby. It is great and very relaxing. The lobby is just a gorgeous place to hang out. We ate breakfast both mornings in Elyington's and the food and service were incredible. The sunday brunch is like nothing I have ever seen - definitely make a reservation and give it a try. The hotel is in downtown Denver and is easy to get to from I-70. It is only a block or so away from an outside mall that has lots of shopping, restaurants and a theatre. One of the best things about the hotel was their outstanding staff. Megan at the front desk was absolutely on the ball and helped me with everything I needed. I have never encountered a more friendly front desk staff. Another impressive person that we met was Lee, who drives the complimentary car. He is totally awesome and I would recommend that you take advantage of his service when you get there. Not to be forgotten is Mariana in the lobby. She waited on us for both happy hour and afternoon tea. She is a classy and friendly young woman who made the experiences very enjoyable. I highly recommend this hotel. It is old, but has been beautifully restored and is worth every penny you spend. We will be going back next year for sure/

Awesome experience and worth every penny!!! My husband and I spent 3 nights in a Top of the Brown room for his birthday. This was an outstanding experience from the get-go. Valet and doorman were very quick - from car to room in under 10 minutes. They were all ready for us at the front desk with 2 glasses of champagne - easiest check in I have ever had. The hotel itself is gorgeous. Lots of dark wood and beautiful decor. Our room was very spacious and the bathroom was plenty big with an oversized tub to soak in and a separate shower that will accomodate 2. The only drawback for the entire weekend was the bed. We found it very hard and had a very difficult time sleeping. But, back to the positives. The lobby is not to be ignored. They have an afternoon tea that is cute, but I think we will skip this next time. It appears to be more of an adventure for women to get together and talk or for little girls to get to be grown up. They were fun to watch, but this is quite a pricey adventure for just tea.Don't miss happy hour in the lobby. It is great and very relaxing. The lobby is just a gorgeous place to hang out. We ate breakfast both mornings in Elyington's and the food and service were incredible. The sunday brunch is like nothing I have ever seen - definitely make a reservation and give it a try. The hotel is in downtown Denver and is easy to get to from I-70. It is only a block or so away from an outside mall that has lots of shopping, restaurants and a theatre. One of the best things about the hotel was their outstanding staff. Megan at the front desk was absolutely on the ball and helped me with everything I needed. I have never encountered a more friendly front desk staff. Another impressive person that we met was Lee, who drives the complimentary car. He is totally awesome and I would recommend that you take advantage of his service when you get there. Not to be forgotten is Mariana in the lobby. She waited on us for both happy hour and afternoon tea. She is a classy and friendly young woman who made the experiences very enjoyable. I highly recommend this hotel. It is old, but has been beautifully restored and is worth every penny you spend. We will be going back next year for sure/

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ACF2C21EA2C76BD2A7B2563958CEEAFE

... return visit

... this time with a group of colleagues from office. much better - maybe because roof top bars were closed? will persevere based on this experience. had a better size room. Enjoyed cocktails and snacks in street level bar. The ice rink out front fun - but not ready for skating, which was a shame. Will be back

... return visit ... this time with a group of colleagues from office. much better - maybe because roof top bars were closed? will persevere based on this experience. had a better size room. Enjoyed cocktails and snacks in street level bar. The ice rink out front fun - but not ready for skating, which was a shame. Will be back

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50A1650B306BB0F735F578238B659386

poor customer service

As it has been each time I've stayed here, the hotel itself was clean and comfortable. My issue is that when I arrived, I stated to the valet that I wanted only to run up for five minutes then would be back down. The valet recommended that I take the town car to the show I was seeing at the Toyota Center. I stated that I would inquire at the main desk and decide from there. The lady at the desk assured me that the driver would be able to deliver us to/retrieve us from our venue. The driver assured us of the same and we agreed on a meeting point. He stated to call and ask for him after the show. My daughter and I called as we were walking out of the Toyota Center and was told this "I recommend you call a cab because there's no one here to get you". There were no explanations or apologies made and no offer to look up a number. It's almost impossible to get a cab on the street and two calls to a cab company produced no better luck. They said they'd send someone but made no guarantees. An hour later, as the crowd cleared out and we could still not get a cab, we found a bicycle cab who finally agreed on a dollar amount to return us to the hotel. This cost me $50 dollars and was more stressful than I can express--on a street corner in Houston with a child and frantic about how we'd get back to the room.

poor customer service As it has been each time I've stayed here, the hotel itself was clean and comfortable. My issue is that when I arrived, I stated to the valet that I wanted only to run up for five minutes then would be back down. The valet recommended that I take the town car to the show I was seeing at the Toyota Center. I stated that I would inquire at the main desk and decide from there. The lady at the desk assured me that the driver would be able to deliver us to/retrieve us from our venue. The driver assured us of the same and we agreed on a meeting point. He stated to call and ask for him after the show. My daughter and I called as we were walking out of the Toyota Center and was told this "I recommend you call a cab because there's no one here to get you". There were no explanations or apologies made and no offer to look up a number. It's almost impossible to get a cab on the street and two calls to a cab company produced no better luck. They said they'd send someone but made no guarantees. An hour later, as the crowd cleared out and we could still not get a cab, we found a bicycle cab who finally agreed on a dollar amount to return us to the hotel. This cost me $50 dollars and was more stressful than I can express--on a street corner in Houston with a child and frantic about how we'd get back to the room.

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7F740A8575CD47B2932DF6387B6345A1

Sanctuary Hotel New York

My husband and I stayed at this hotel past weekend. It was wonderful. We have stayed in the big hotels before, but the Sanctuary is small and very intimate. We felt very comfortable the moment we stepped inside. The staff was very nice and extremely helpful. The manager suggested a wonderful little Italian restaurant that was perfect. The rooms are small but well appointed and clean. Very comfortable bed. We went up to the rooftop bar and had a good time. The hotel is in a perfect location. It is down the block from Times Square and the Theater District. We went in to see Wicked and only walked 3 blocks. We definitely will stay there again!

Sanctuary Hotel New York My husband and I stayed at this hotel past weekend. It was wonderful. We have stayed in the big hotels before, but the Sanctuary is small and very intimate. We felt very comfortable the moment we stepped inside. The staff was very nice and extremely helpful. The manager suggested a wonderful little Italian restaurant that was perfect. The rooms are small but well appointed and clean. Very comfortable bed. We went up to the rooftop bar and had a good time. The hotel is in a perfect location. It is down the block from Times Square and the Theater District. We went in to see Wicked and only walked 3 blocks. We definitely will stay there again!

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EB7463782CEF53CC139ECDB7813CF9C2

Very Comfortable and cheap

Loved the rate of the hotel and were pleasantly surprised at how clean the room was. One problem we did have was the tv in our room was very grainy, when reporting this to the office they had the manager bring us a new tv! This was great becasue we didn't even have to move. Thank you for your warm service!

Very Comfortable and cheap Loved the rate of the hotel and were pleasantly surprised at how clean the room was. One problem we did have was the tv in our room was very grainy, when reporting this to the office they had the manager bring us a new tv! This was great becasue we didn't even have to move. Thank you for your warm service!

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6029957BD359F04FB864DD6C46D46071

Great Wedding Anniversary

Great place, very well trained and helpful staff - restaurant outstanding for food and service! An experience to remember; my husband could not have chosen a better place to celebrate our 20th Anniversary.

Great Wedding Anniversary Great place, very well trained and helpful staff - restaurant outstanding for food and service! An experience to remember; my husband could not have chosen a better place to celebrate our 20th Anniversary.

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1D24BFE75888973F534CB4AC2620E9ED

Great Location, excellent service

I was in DC for some business meetings and chose the W because I could walk to a few of the appointments. The location couldn't have been better. When I checked in, the front desk agent was very friendly. She asked for my SPG status and then helped find a nice view for me. Nice touch. The doorman was great, every time I walked in and out, he was engaged and helpful. Confirmed my directions a couple times as well, really good service. My room was pretty small, not sure if that's standard, but definitely one fo the smaller Starwood rooms I've ever been in. The desk was useable for laptops and the internet speed was fast. The bathroom was fairly large compared to the rest of the room. The closet was not designed well as you have to stand in front of the toilet to open it. Very strange, definitely a design flaw as there is nowhere to put your suitcase when unpacking except back around the corner in the bedroom. Shower was a good size. Overall, it was a great stay, if you can past the small room. If not for that, it would have been a 5.

Great Location, excellent service I was in DC for some business meetings and chose the W because I could walk to a few of the appointments. The location couldn't have been better. When I checked in, the front desk agent was very friendly. She asked for my SPG status and then helped find a nice view for me. Nice touch. The doorman was great, every time I walked in and out, he was engaged and helpful. Confirmed my directions a couple times as well, really good service. My room was pretty small, not sure if that's standard, but definitely one fo the smaller Starwood rooms I've ever been in. The desk was useable for laptops and the internet speed was fast. The bathroom was fairly large compared to the rest of the room. The closet was not designed well as you have to stand in front of the toilet to open it. Very strange, definitely a design flaw as there is nowhere to put your suitcase when unpacking except back around the corner in the bedroom. Shower was a good size. Overall, it was a great stay, if you can past the small room. If not for that, it would have been a 5.

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86920881B7FB5FF0A3A91FB4BA2FD461

Very Good - Noisy? - Protestors?

This Hotel ticks almost all the boxes and I rate it as "Very Good". I have just returned from a 7 night stay so can speak to most issues 'others' have raised. When I studied the hotel reviews prior to deciding on Diva I found most if not all Poor or terrible ratings were actually quite pathetic and a number by people full of their own self importance. I requested an Executive Room for my partner and I just for extra room and found this to be perfect. I wanted a room facing the street not a alleyway or building wall and near the top floor. We got a room on the top floor which is the 7th. The Executive rooms a spacious, modern and had a lounge suite which could have been folded out for a third bed. For us the much talked about lifts (2) worked the whole time and not an issue. Front Office/Receptoin staff were very helpul and pleasant. Housekeeping and daily room servicing was very good. Very Very comfy beds. The thing that prospective guests need to decide is that although this hotel is not the subject of any protest, the Hotel Frank, which is about 100mtrs down the street is. Daily protests, starting at 7am, means you are woken by protestors chanting using loudhailers. These protestor regroup about 3pm obviously to try and deter guests arriving to check in at the Hotel Frank. On at least 2 nights loud hailers were used till about 10pm.(I think the protestors must have restrictions that they cant start before 7am and can go no later than 10pm) These protests have been going for over 6 months and there appears to be no sign of a resolution. I cant believe that the Local Authority and Business Groups allow these people to disrupt such a large area - Hotel Diva and so many other businesses/restaurants and hotels have to suffer for the actions of others. We enjoyed the hotel and the excellent close proximaty to Union Square and shopping. We chose not to move to a room at the rear of the hotel or away from the street but I dont think this would have blocked out the loudhailers. Yes - we would stay here again having now experienced the circumstances as outlined for ourselves. Maybe others would as well, maybe not - hopefully this gives you a clearer overview.

Very Good - Noisy? - Protestors? This Hotel ticks almost all the boxes and I rate it as "Very Good". I have just returned from a 7 night stay so can speak to most issues 'others' have raised. When I studied the hotel reviews prior to deciding on Diva I found most if not all Poor or terrible ratings were actually quite pathetic and a number by people full of their own self importance. I requested an Executive Room for my partner and I just for extra room and found this to be perfect. I wanted a room facing the street not a alleyway or building wall and near the top floor. We got a room on the top floor which is the 7th. The Executive rooms a spacious, modern and had a lounge suite which could have been folded out for a third bed. For us the much talked about lifts (2) worked the whole time and not an issue. Front Office/Receptoin staff were very helpul and pleasant. Housekeeping and daily room servicing was very good. Very Very comfy beds. The thing that prospective guests need to decide is that although this hotel is not the subject of any protest, the Hotel Frank, which is about 100mtrs down the street is. Daily protests, starting at 7am, means you are woken by protestors chanting using loudhailers. These protestor regroup about 3pm obviously to try and deter guests arriving to check in at the Hotel Frank. On at least 2 nights loud hailers were used till about 10pm.(I think the protestors must have restrictions that they cant start before 7am and can go no later than 10pm) These protests have been going for over 6 months and there appears to be no sign of a resolution. I cant believe that the Local Authority and Business Groups allow these people to disrupt such a large area - Hotel Diva and so many other businesses/restaurants and hotels have to suffer for the actions of others. We enjoyed the hotel and the excellent close proximaty to Union Square and shopping. We chose not to move to a room at the rear of the hotel or away from the street but I dont think this would have blocked out the loudhailers. Yes - we would stay here again having now experienced the circumstances as outlined for ourselves. Maybe others would as well, maybe not - hopefully this gives you a clearer overview.

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95C5F1CC0444C7A1A9563F4A4B2B69C2

Spacious Room, quiet and helpful staff.

We arrived to what we thought was way out of the downtown, but as we became comfortable with the transit system it was very convenient. A bus is just across the street and goes by all the main transfer points. We had a 7 day CTA pass and went everywhere. Staff was helpful in giving us directions. Chicagoans are the nicest and most helpful people of any city I have ever visited!

Spacious Room, quiet and helpful staff. We arrived to what we thought was way out of the downtown, but as we became comfortable with the transit system it was very convenient. A bus is just across the street and goes by all the main transfer points. We had a 7 day CTA pass and went everywhere. Staff was helpful in giving us directions. Chicagoans are the nicest and most helpful people of any city I have ever visited!

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