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9D5D8CE95C1DDFB0A8DB6CED8E1ADADA

Great Front Desk Staff - FILTHY Rooms and Corridors

I was at a Conference for the International Facility Managers Association in San Antonio between October 30th and November 2nd and stayed at this hotel. It was really convenient to the Convention Center and the Riverwalk, so the location was great. The front desk staff were professional and very helpful and the lobby looked much as you would expect from a major brand hotel. The problem hit me when I got off the elevator on a high level of the hotel [ yes I have good status with this brand ] dirty hallways. Although the room was a good size I can honestly say I have never seen carpet in a 4 star hotel so poorly maintained. IT WAS FILTHY. There were at least three very noticeable stains that could have been anything from coffee to soda to – you don’t want to know. Do yourself a favor – stay at one of the other hotels near the convention center in San Antonio.

Great Front Desk Staff - FILTHY Rooms and Corridors I was at a Conference for the International Facility Managers Association in San Antonio between October 30th and November 2nd and stayed at this hotel. It was really convenient to the Convention Center and the Riverwalk, so the location was great. The front desk staff were professional and very helpful and the lobby looked much as you would expect from a major brand hotel. The problem hit me when I got off the elevator on a high level of the hotel [ yes I have good status with this brand ] dirty hallways. Although the room was a good size I can honestly say I have never seen carpet in a 4 star hotel so poorly maintained. IT WAS FILTHY. There were at least three very noticeable stains that could have been anything from coffee to soda to – you don’t want to know. Do yourself a favor – stay at one of the other hotels near the convention center in San Antonio.

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11F68385F7257C0834E5DE118D318831

Clean

Great place to stay when stopping intown for business. Quiet, clean, and service staff is good. Ive stayed here twice and i think its great for a place to stay while in town. Not a vacation hotel. Breakfast buffet amazing

Clean Great place to stay when stopping intown for business. Quiet, clean, and service staff is good. Ive stayed here twice and i think its great for a place to stay while in town. Not a vacation hotel. Breakfast buffet amazing

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550C5063D1E8855AB599C816FEE7B06E

needs some tlc

Loved the location, and it was surprisingly quiet. However, the surfaces were dusty and when I pulled a chair out, the carpet behind it looked like it hadn't been vacuumed in a long time. Also had a bit of trouble with regulating the water temperature. Hot and cold were reversed, and it would occasionally surge to scalding hot. Not a good thing. Hallways looked like they were in the midst of getting a patch job.

needs some tlc Loved the location, and it was surprisingly quiet. However, the surfaces were dusty and when I pulled a chair out, the carpet behind it looked like it hadn't been vacuumed in a long time. Also had a bit of trouble with regulating the water temperature. Hot and cold were reversed, and it would occasionally surge to scalding hot. Not a good thing. Hallways looked like they were in the midst of getting a patch job.

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41621DBBB213934E9C797802ACBED6BB

Helpful When Things Go Wrong

Arrived to Nob Hill late at night with a party of 6 and found the room we confirmed was given away. This happened although we re confirmed the room by phone 9 hrs prior leaving Hawaii. As you could imagine it did not go down too well. We were in a position where at 12 midnight we had no where to go with kids tired and stessed. The hotel clerk was fantastic. We found another hotel around the corner that required us (including the clerk) to carry and wheel matresses to the one bedroom apartment at 1.30am down Van Ness Ave. The hotel was very apologetic and gave us a discount. What I appreciated was that when a mistake happened they tried their best to correct it. I would stay there again. The family room we eventually went back to was great.

Helpful When Things Go Wrong Arrived to Nob Hill late at night with a party of 6 and found the room we confirmed was given away. This happened although we re confirmed the room by phone 9 hrs prior leaving Hawaii. As you could imagine it did not go down too well. We were in a position where at 12 midnight we had no where to go with kids tired and stessed. The hotel clerk was fantastic. We found another hotel around the corner that required us (including the clerk) to carry and wheel matresses to the one bedroom apartment at 1.30am down Van Ness Ave. The hotel was very apologetic and gave us a discount. What I appreciated was that when a mistake happened they tried their best to correct it. I would stay there again. The family room we eventually went back to was great.

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DDAAA1A96F6C3AB6F1F4C7A8FA9175EE

Not impressed

Having won this on priceline for 150$ for my arrival night in New York, I was very happy with the location as it is very close to my beloved Bryant Park. Turns out, location is about the only good point of this hotel. I knew rooms were small and rather dark…I was not prepared for this kind of dark….even at 11 AM I could hardly see anything. The same goes for the elevators, as mentioned in a previous review. When I arrived, the doorman welcomed me by asking how I was…this made me look up and trip over the threshold. I almost said: ‘about to sue you…’ I didn’t say this, I never say things like this, I wish I would sometimes do say things like this… It made him feel guilty, though, and he did help me with my bag, which he probably regretted as my days of travelling light seem to have disappeared. Check in went smoothly and I got my key. Going up in the elevator….where the heck are the buttons, oh….press your nose to the board and you might see them….the room…woah, small and dark!! Bathroom: small, but efficient and clean enough. Towels? What, only 3 very small ones? What do I dry myself with??? Well, let’s take a shower first, I was all sweaty from the tiring trip. When I was about to stop into the shower, the phone rang…huh? It was reception, my credit card bounced (they want a 50$ deposit for extras). My credit card bounced??? Oh boy, this had my adrenaline level go up a few notches! The internet was down as well, and I think some phone lines….. I paid cash before going out for diner. Tried my credit card at a deli and luckily it worked fine…phew! As it was my arrival date, I came home early and tried to watch some TV. Boy, difficult system. It will guide you through all pay TV before you get to the ‘normal’ options….I watched 2 episodes of the Big Bang before going to sleep. When I needed the bathroom at night, it turned out it had a threshold as well, and I dearly stubbed my toes…..I had not noticed this level differenced earlier…. The bed was comfortable enough, but all in all, as the title shows, I was not impressed. I would only just consider this worth the 150$ (excl tax) I paid, only just and only considering the ridiculous hotel prices in the city and the wonderful location of the Mansfield. I would certainly NOT consider it worth the normal price. I will most probably NOT stay here again. Oh, I almost forgot the most important thing!!! Even though my credit card ‘bounced’, they did charge me 22$....! I was in NY for an extended period, so when they didn’t answer my email on the matter, I went by….I thought maybe I had pressed a wrong button fiddling with the TV remote and was accidently charged for pay TV…..but no, for a Chardonnay, which I certainly did not have. I would be refunded and it would show on my account within a few days. It did not, so one week later I went back again….comment: ‘ah, I don’t know what happened’….me ‘seems to go on quite a bit at this hotel.’ On both visits I asked to see the manager, which seemed to upset staff a bit….on both occasions I was offered a free bottle of water to butter me up (I refused, I don’t accept freebies from places I don’t like). In the end, the refund was done, but what still baffles me is how they could charge my cc if it bounced in the first place??? oh, but the 24/7 coffee in the library was nice and hot!

Not impressed Having won this on priceline for 150$ for my arrival night in New York, I was very happy with the location as it is very close to my beloved Bryant Park. Turns out, location is about the only good point of this hotel. I knew rooms were small and rather dark…I was not prepared for this kind of dark….even at 11 AM I could hardly see anything. The same goes for the elevators, as mentioned in a previous review. When I arrived, the doorman welcomed me by asking how I was…this made me look up and trip over the threshold. I almost said: ‘about to sue you…’ I didn’t say this, I never say things like this, I wish I would sometimes do say things like this… It made him feel guilty, though, and he did help me with my bag, which he probably regretted as my days of travelling light seem to have disappeared. Check in went smoothly and I got my key. Going up in the elevator….where the heck are the buttons, oh….press your nose to the board and you might see them….the room…woah, small and dark!! Bathroom: small, but efficient and clean enough. Towels? What, only 3 very small ones? What do I dry myself with??? Well, let’s take a shower first, I was all sweaty from the tiring trip. When I was about to stop into the shower, the phone rang…huh? It was reception, my credit card bounced (they want a 50$ deposit for extras). My credit card bounced??? Oh boy, this had my adrenaline level go up a few notches! The internet was down as well, and I think some phone lines….. I paid cash before going out for diner. Tried my credit card at a deli and luckily it worked fine…phew! As it was my arrival date, I came home early and tried to watch some TV. Boy, difficult system. It will guide you through all pay TV before you get to the ‘normal’ options….I watched 2 episodes of the Big Bang before going to sleep. When I needed the bathroom at night, it turned out it had a threshold as well, and I dearly stubbed my toes…..I had not noticed this level differenced earlier…. The bed was comfortable enough, but all in all, as the title shows, I was not impressed. I would only just consider this worth the 150$ (excl tax) I paid, only just and only considering the ridiculous hotel prices in the city and the wonderful location of the Mansfield. I would certainly NOT consider it worth the normal price. I will most probably NOT stay here again. Oh, I almost forgot the most important thing!!! Even though my credit card ‘bounced’, they did charge me 22$....! I was in NY for an extended period, so when they didn’t answer my email on the matter, I went by….I thought maybe I had pressed a wrong button fiddling with the TV remote and was accidently charged for pay TV…..but no, for a Chardonnay, which I certainly did not have. I would be refunded and it would show on my account within a few days. It did not, so one week later I went back again….comment: ‘ah, I don’t know what happened’….me ‘seems to go on quite a bit at this hotel.’ On both visits I asked to see the manager, which seemed to upset staff a bit….on both occasions I was offered a free bottle of water to butter me up (I refused, I don’t accept freebies from places I don’t like). In the end, the refund was done, but what still baffles me is how they could charge my cc if it bounced in the first place??? oh, but the 24/7 coffee in the library was nice and hot!

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C4DFA3D1F8DD854B53F4901C0621997A

First Rate Hotel

From the moment we checked in to the moment we checked out everything about the hotel was done extremely well. We were offered an upgrade to a suite for an additional $100/night which was well worth the price. The service was excellent. The concierge, the housekeeping staff, and room service were all extremely professional and punctual whenever we had a request. The room was very spacious and clean. I wouldn’t hesitate to stay there again the next time I’m in Boston for business.

First Rate Hotel From the moment we checked in to the moment we checked out everything about the hotel was done extremely well. We were offered an upgrade to a suite for an additional $100/night which was well worth the price. The service was excellent. The concierge, the housekeeping staff, and room service were all extremely professional and punctual whenever we had a request. The room was very spacious and clean. I wouldn’t hesitate to stay there again the next time I’m in Boston for business.

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B671B922B079AB66D6CA2F148B80BA4A

Roof top terrace!

The lobby way is fab and the decor beautiful. Rooms are small and basic but its Manhattan and they were very clean. Staff friendly and great. THE BEST PART.......roof top bar and club, by far one of the best parts of our trip! The club really comes alive at night and you can spend hours sitting in the sunshine watching the world go by from up there. We were lucky enough to catch a concert wth Jay Z and Eminem being filmed on the roof top opposite while we were there sipping champagne..... GOOD TIMES! Would stay again.

Roof top terrace! The lobby way is fab and the decor beautiful. Rooms are small and basic but its Manhattan and they were very clean. Staff friendly and great. THE BEST PART.......roof top bar and club, by far one of the best parts of our trip! The club really comes alive at night and you can spend hours sitting in the sunshine watching the world go by from up there. We were lucky enough to catch a concert wth Jay Z and Eminem being filmed on the roof top opposite while we were there sipping champagne..... GOOD TIMES! Would stay again.

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F4F01145E830BF1BB2B8688D4673A390

Gold building is everything I was hoping for and more

I visited Boston with my husband the day after Labour Day 2012 (Sept 04/12) and was able to afford the Gold Building of the Fairmont Battery Wharf thanks to Loyalty program points. Since the vacation was over for most people, the building was not fully booked and we had the chance to really enjoy the facilities. In a nutshell: we were treated like royalty! First, the room was nice, clean and fairly big for a Fairmont standard room. We were on the 2nd floor and had a partial view of the harbour. It was also very quiet, we did not know we had neighbours until we met them in the hallway. Second, the cleaning staff was extremely helpful and always with a smile that did not seem forced. The members of the concierge team at the private front desk (lobby of the gold building) were polite, helpful, knowledgeable, attentive and funny! Their service was exemplary. Again with a smile that did not seem forced. Third, the private lounge where the breakfast and cocktail hour hors d'oeuvres were served was wonderful. Lots of windows, couch and TV, boardgames and DVDs, everything not to get bored when the weather was on the rainy side. And the food, OMG! No pretzels here at cocktail hour but fresh cold cuts, bold cheeses, seafood, mushroom bruschetta... and the fair was different every night. Furthermore, the breakfast was a far cry from the usual continental breakfast buffet with hot and cold items which included enough proteins for the hypoglycemic that I am. Finally we went to the hotel restaurant in the main building for a drink on our 2nd night and the service was excellent. My only complaint? The pressure of the hand-held shower could be increased so that it doesn't take ages to rinse the soap. A small thing which in NO WAY ruined our memorable vacation! Check-out the pictures so you see I'm not exaggerating.

Gold building is everything I was hoping for and more I visited Boston with my husband the day after Labour Day 2012 (Sept 04/12) and was able to afford the Gold Building of the Fairmont Battery Wharf thanks to Loyalty program points. Since the vacation was over for most people, the building was not fully booked and we had the chance to really enjoy the facilities. In a nutshell: we were treated like royalty! First, the room was nice, clean and fairly big for a Fairmont standard room. We were on the 2nd floor and had a partial view of the harbour. It was also very quiet, we did not know we had neighbours until we met them in the hallway. Second, the cleaning staff was extremely helpful and always with a smile that did not seem forced. The members of the concierge team at the private front desk (lobby of the gold building) were polite, helpful, knowledgeable, attentive and funny! Their service was exemplary. Again with a smile that did not seem forced. Third, the private lounge where the breakfast and cocktail hour hors d'oeuvres were served was wonderful. Lots of windows, couch and TV, boardgames and DVDs, everything not to get bored when the weather was on the rainy side. And the food, OMG! No pretzels here at cocktail hour but fresh cold cuts, bold cheeses, seafood, mushroom bruschetta... and the fair was different every night. Furthermore, the breakfast was a far cry from the usual continental breakfast buffet with hot and cold items which included enough proteins for the hypoglycemic that I am. Finally we went to the hotel restaurant in the main building for a drink on our 2nd night and the service was excellent. My only complaint? The pressure of the hand-held shower could be increased so that it doesn't take ages to rinse the soap. A small thing which in NO WAY ruined our memorable vacation! Check-out the pictures so you see I'm not exaggerating.

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53A86369E096C0CA0F9811150A430474

Great location, small room

I guess for the age of the hotel you can't expect a huge room, but it would have been nice if two people could fit in the bathroom at the same time. We stayed here in a traditional room, so perhaps by spending a little more you can get a bigger room. All that being said, we picked the hotel because of its location. You are so close to everything! It was nice to be just a walk away. One major pointer to anyone who is driving here: if you drive around the block, you will find 24 hr parking for $18.00 per 24 hour period. The Valet will charge you $42.00 + tip and the cars go to the same parking lot! It's worth driving around a bit to find a good parking lot, park your car and leave it there for the duration of your stay!

Great location, small room I guess for the age of the hotel you can't expect a huge room, but it would have been nice if two people could fit in the bathroom at the same time. We stayed here in a traditional room, so perhaps by spending a little more you can get a bigger room. All that being said, we picked the hotel because of its location. You are so close to everything! It was nice to be just a walk away. One major pointer to anyone who is driving here: if you drive around the block, you will find 24 hr parking for $18.00 per 24 hour period. The Valet will charge you $42.00 + tip and the cars go to the same parking lot! It's worth driving around a bit to find a good parking lot, park your car and leave it there for the duration of your stay!

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87A906E606F7FFF3F210FA65CB74231A

Great Stay

Just returned from a 3 night stay at the Channel inn. The hotel was fine and in a great location, 1 mile to the National mall. The swimming pool was great after a long day siteseeing, it also had a life guard on duty with an ample supply of fresh towels. The free parking is a god send as Washington is a very expensive place to park. We did not try the restaurant so cannot comment. Very easy to get to the Metro with a safeway supermarket next to it, although no coffee pot, I just went to the restauarant which is open from 6 am for a take out coffee, no problems. Felt safe walking to the fish and crab wharf whichis 5 minutes away a comes alive at night with fresh shrimp and crab. we spent the day over in Virginia at a massive mall. Another tip is a visit to the National Zoo, free to get in, $22 a day to park which is very good as you have not spent to get in, see the Pandas is a must. The rooms were very clean fresh towels and sheets daily. All in all a great stay with the family and would recommend this hotel to anyone.

Great Stay Just returned from a 3 night stay at the Channel inn. The hotel was fine and in a great location, 1 mile to the National mall. The swimming pool was great after a long day siteseeing, it also had a life guard on duty with an ample supply of fresh towels. The free parking is a god send as Washington is a very expensive place to park. We did not try the restaurant so cannot comment. Very easy to get to the Metro with a safeway supermarket next to it, although no coffee pot, I just went to the restauarant which is open from 6 am for a take out coffee, no problems. Felt safe walking to the fish and crab wharf whichis 5 minutes away a comes alive at night with fresh shrimp and crab. we spent the day over in Virginia at a massive mall. Another tip is a visit to the National Zoo, free to get in, $22 a day to park which is very good as you have not spent to get in, see the Pandas is a must. The rooms were very clean fresh towels and sheets daily. All in all a great stay with the family and would recommend this hotel to anyone.

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0C025A600618C3E4E06BE6C7641139D7

I think it was way overpriced

We had to stay close to the airport as Southwest airlines missplaced our luggage and I had to find a place quick so we could inform them where to deliver our luggage to. Not being familiar with the city but with the hilton name we were stressed out enough to pull into something familiar. Now the room was gorgeous and spacious. Clean, comfortable with everything we could want. If I was not being held hostage by the fact we had no luggage I would never have paid the $140.00 USD a night for a room that could be had anywhere for $100.00 a night MAX! Next morning we found out that "special rate" did not include breakfast the rest of the guest's were enjoying. I cannot find any fault with anything about this hotel except how do they expect working class people to be able to afford it?

I think it was way overpriced We had to stay close to the airport as Southwest airlines missplaced our luggage and I had to find a place quick so we could inform them where to deliver our luggage to. Not being familiar with the city but with the hilton name we were stressed out enough to pull into something familiar. Now the room was gorgeous and spacious. Clean, comfortable with everything we could want. If I was not being held hostage by the fact we had no luggage I would never have paid the $140.00 USD a night for a room that could be had anywhere for $100.00 a night MAX! Next morning we found out that "special rate" did not include breakfast the rest of the guest's were enjoying. I cannot find any fault with anything about this hotel except how do they expect working class people to be able to afford it?

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BEC6E7D8D81EE6A746E5BB1A35A12C2B

Clean, comfortable, roomy, and at a good value

We've stayed here many times over the years, and we've never been diosappointed. The rooms are clean and comfortable with much more room than we need. The two-room suites are great, with a flat screen TV in each room! And the A/C keeps things cool.

Clean, comfortable, roomy, and at a good value We've stayed here many times over the years, and we've never been diosappointed. The rooms are clean and comfortable with much more room than we need. The two-room suites are great, with a flat screen TV in each room! And the A/C keeps things cool.

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23222AC7439A75E1F559671FE6E20A7E

Right in the heart of things

For our very brief trip to NYC, we couldn't have picked a better hotel with a better location and vintage NYC "feel" to it. Central Park was just a few minutes away, as was Times Square. The staff was very friendly and though we arrived on a day when the A/C had gone down, we were assured it would be up and running at a specific time, and it was. The room was very clean, comfortable and the street noise was not an issue. Additionally, we got a great discounted room rate. Subways are close by. Tip: if you take a cab or limo service from La Guardia, be sure to insist the driver takes you over the 59th Street bridge and not through the tunnel. It will save you toll fees and if it's your first time in NYC, you'll have an awesome view of the skyline, sure to get you psyched for your adventure there. Be sure to see the 9/11 Memorial. If you take the off and on Harbor Cruise, it's included in your itinerary.

Right in the heart of things For our very brief trip to NYC, we couldn't have picked a better hotel with a better location and vintage NYC "feel" to it. Central Park was just a few minutes away, as was Times Square. The staff was very friendly and though we arrived on a day when the A/C had gone down, we were assured it would be up and running at a specific time, and it was. The room was very clean, comfortable and the street noise was not an issue. Additionally, we got a great discounted room rate. Subways are close by. Tip: if you take a cab or limo service from La Guardia, be sure to insist the driver takes you over the 59th Street bridge and not through the tunnel. It will save you toll fees and if it's your first time in NYC, you'll have an awesome view of the skyline, sure to get you psyched for your adventure there. Be sure to see the 9/11 Memorial. If you take the off and on Harbor Cruise, it's included in your itinerary.

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729B6B203FFD5738A85D3492624127CD

Something new for a change

This is a new hotel in NY and for the most part, they are off to a great start. The staff was extremely professional and easy to deal with. The music is fun and diverse (they should sell compilations of their music as i think it would be of interest to the people that specifically like Yotel). The hotel is in midtown Manhattan making it easy to get a cab and get right into the action. The subway is just two city block away and is very convenient to take to JFK. Just a few things to point out. If you are sensitive to noise you may find it a little difficult to fall asleep. The surfaces or the doors and cabinets are hard and are easy to accidentally slam and can be heard through the room walls. This is an easy fix that would further enhance the already enjoyable stay we had. For those of you that stay on the 8th floor note that the corner cabin right above the patio can get a little noisy however it usually closes by 11pm and is nice and quiet shortly there after. I will point out that you can hear the patin door slam from room 817 and it rattles the windows in the cabin. Once again this is an easy fix that would greatly enhance the overall experience. When taking a shower it is rather easy to get water outside of the shower are and that water will not drain and will have to be moped up or left for the cleaning crew. This may be a little harder to fix as they would have to redo the bathrooms. I ended up putting an extra towel on the floor while I showered and that solved the problem. Conclusion. This was the first time we have ever stayed at a Yotel location and overall we really enjoyed it. I hope they ill address some of these nominal issues but would still recommend the hotel as is. I think if you have never been, Yotel is a new and fun place that will leave an overall positive stamp in the back of your mind.

Something new for a change This is a new hotel in NY and for the most part, they are off to a great start. The staff was extremely professional and easy to deal with. The music is fun and diverse (they should sell compilations of their music as i think it would be of interest to the people that specifically like Yotel). The hotel is in midtown Manhattan making it easy to get a cab and get right into the action. The subway is just two city block away and is very convenient to take to JFK. Just a few things to point out. If you are sensitive to noise you may find it a little difficult to fall asleep. The surfaces or the doors and cabinets are hard and are easy to accidentally slam and can be heard through the room walls. This is an easy fix that would further enhance the already enjoyable stay we had. For those of you that stay on the 8th floor note that the corner cabin right above the patio can get a little noisy however it usually closes by 11pm and is nice and quiet shortly there after. I will point out that you can hear the patin door slam from room 817 and it rattles the windows in the cabin. Once again this is an easy fix that would greatly enhance the overall experience. When taking a shower it is rather easy to get water outside of the shower are and that water will not drain and will have to be moped up or left for the cleaning crew. This may be a little harder to fix as they would have to redo the bathrooms. I ended up putting an extra towel on the floor while I showered and that solved the problem. Conclusion. This was the first time we have ever stayed at a Yotel location and overall we really enjoyed it. I hope they ill address some of these nominal issues but would still recommend the hotel as is. I think if you have never been, Yotel is a new and fun place that will leave an overall positive stamp in the back of your mind.

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02FCA977EB04ED990F606FB52080101B

A vacation to remember

We arrived at the hotel on July 7th around 1:00 p.m. and was greeted warmly by John Thorne who offered us a nice clean room with a slight view of the Washington Monument. We have been to Washington DC many times and would normally stay at the Hilton Garden Inn that was close to the White House. Reading the reviews about this hotel really validated my expectations. The staff were very accommodating and made sure that your stay is as pleasant as possible. I asked for extra towels and when I got to the room, the housekeeping staff already did it... Upon entering the room, I smelled freshness and airconditioning was functioning....It was 104 degrees that day with a heat warning given so this was a plus! John also called in to make sure if everything is okay with the room. This is another plus of excellent customer service! We had a tour booked at the Capitol so they offered to get us a taxi and John gave specific instructions to the bell hop to make sure that he get us a taxi driver that would charge us correctly. John also took care of our luggages when we checked out the following day and left them with RJ ( Bell Hop/Concierge) as we had to visit other sights in town. The hotel is only a short 2 blocks to Chinatown and about a 15 minute walk to the International Spy Museum which we also visited. Another plus is the hot breakfast which is way above the normal continental breakfast that you would get from other hotels. We had scrambled eggs, ham, sausages, fresh mix fruits, different selection of yogurts, muffins, bagels, you can even make your own waffle which my youngest daughter liked alot and they served past the 10:00 a.m. breakfast end time as more guests arrived late for breakfast, this is another plus, and warm cookies they were so good that they were gone in a few minutes, free coffee, tea and hot chocolate anytime of the day and free wifi... I would definitely recommend this hotel to all my friends and relatives who are planning to visit Washington DC someday.

A vacation to remember We arrived at the hotel on July 7th around 1:00 p.m. and was greeted warmly by John Thorne who offered us a nice clean room with a slight view of the Washington Monument. We have been to Washington DC many times and would normally stay at the Hilton Garden Inn that was close to the White House. Reading the reviews about this hotel really validated my expectations. The staff were very accommodating and made sure that your stay is as pleasant as possible. I asked for extra towels and when I got to the room, the housekeeping staff already did it... Upon entering the room, I smelled freshness and airconditioning was functioning....It was 104 degrees that day with a heat warning given so this was a plus! John also called in to make sure if everything is okay with the room. This is another plus of excellent customer service! We had a tour booked at the Capitol so they offered to get us a taxi and John gave specific instructions to the bell hop to make sure that he get us a taxi driver that would charge us correctly. John also took care of our luggages when we checked out the following day and left them with RJ ( Bell Hop/Concierge) as we had to visit other sights in town. The hotel is only a short 2 blocks to Chinatown and about a 15 minute walk to the International Spy Museum which we also visited. Another plus is the hot breakfast which is way above the normal continental breakfast that you would get from other hotels. We had scrambled eggs, ham, sausages, fresh mix fruits, different selection of yogurts, muffins, bagels, you can even make your own waffle which my youngest daughter liked alot and they served past the 10:00 a.m. breakfast end time as more guests arrived late for breakfast, this is another plus, and warm cookies they were so good that they were gone in a few minutes, free coffee, tea and hot chocolate anytime of the day and free wifi... I would definitely recommend this hotel to all my friends and relatives who are planning to visit Washington DC someday.

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AE124970BB4C518B8EA58FE195E5C927

Excellent stay at Omni Parker House

We celebrated our 25th anniversary with a trip to Boston, staying at the Omni Parker House Aug. 1 - 4. A wonderful place...we would definitely stay there again. We were completely satisfied with every aspect of our stay. Through travelzoo.com, we were able to get an excellent rate on a beautiful executive king room. Check-in was easy and room was ready early. After reading some of the other reviews, I had been concerned about room size, but the executive king was spacious and nicely decorated, with a comfortable sitting area including sofa and two chairs. We slept sooooo well on the king-sized bed that we actually overslept on the final day and had to rush to make our flight home. Bathroom was small, but it did have a three-tiered shelving unit for storing items. Large closet with safe. Hotel staff provided excellent, friendly service throughout our stay, offering help and good advice that ranged from advice on local pubs and restaurants to printing boarding passes and managing travel to/from Fenway Park on game day. The bartender at The Last Hurrah was great! We were excited upon returning from our first day of site-seeing to find chilled champagne and chocolate-covered strawberries, along with a note wishing us a happy anniversary...what a nice touch! And of course, the location and the Boston Creme Pie can't be beat. Hotel is beautiful, clean and comfortable and every member of the staff reflects the friendly attitude we found throughout the city of Boston.

Excellent stay at Omni Parker House We celebrated our 25th anniversary with a trip to Boston, staying at the Omni Parker House Aug. 1 - 4. A wonderful place...we would definitely stay there again. We were completely satisfied with every aspect of our stay. Through travelzoo.com, we were able to get an excellent rate on a beautiful executive king room. Check-in was easy and room was ready early. After reading some of the other reviews, I had been concerned about room size, but the executive king was spacious and nicely decorated, with a comfortable sitting area including sofa and two chairs. We slept sooooo well on the king-sized bed that we actually overslept on the final day and had to rush to make our flight home. Bathroom was small, but it did have a three-tiered shelving unit for storing items. Large closet with safe. Hotel staff provided excellent, friendly service throughout our stay, offering help and good advice that ranged from advice on local pubs and restaurants to printing boarding passes and managing travel to/from Fenway Park on game day. The bartender at The Last Hurrah was great! We were excited upon returning from our first day of site-seeing to find chilled champagne and chocolate-covered strawberries, along with a note wishing us a happy anniversary...what a nice touch! And of course, the location and the Boston Creme Pie can't be beat. Hotel is beautiful, clean and comfortable and every member of the staff reflects the friendly attitude we found throughout the city of Boston.

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3C53CF03A6802A84FB7498AD860DFE17

Nicely renovated, great location

The Hilton (or at least this one, as I am led to believe there are a number of them on Manhattan) is a great place to begin a New York City adventure. The location, a few blocks from Times Square, Broadway, Radio City, Rockefeller Center, and of course Central Park, makes it a great spot for a "home base" while staying in NYC. The rooms seem to be recently renovated, and were clean, modern, and most had interesting (though not spectacular) views of the city. I know about several rooms because we were placed in one with the wrong bed (we arrived very late in the evening) and asked to be moved. The staff was very helpful, and gave us a room with the proper bed, and very luxurious. Before we could put our bags down, they discovered the error, and put us into the room we reserved and paid for. Great bathroons, nice furniture and interesting extras, like a light on the flood activated by motion to help you find your way to the bathroom at night. Room service was nice as well. All in all, a great stay!

Nicely renovated, great location The Hilton (or at least this one, as I am led to believe there are a number of them on Manhattan) is a great place to begin a New York City adventure. The location, a few blocks from Times Square, Broadway, Radio City, Rockefeller Center, and of course Central Park, makes it a great spot for a "home base" while staying in NYC. The rooms seem to be recently renovated, and were clean, modern, and most had interesting (though not spectacular) views of the city. I know about several rooms because we were placed in one with the wrong bed (we arrived very late in the evening) and asked to be moved. The staff was very helpful, and gave us a room with the proper bed, and very luxurious. Before we could put our bags down, they discovered the error, and put us into the room we reserved and paid for. Great bathroons, nice furniture and interesting extras, like a light on the flood activated by motion to help you find your way to the bathroom at night. Room service was nice as well. All in all, a great stay!

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DCA4CB9A7FCF0874B584E00AE8B87E82

Big hotel with boutique touch

Here some positive and negative points on my recent stay in Carlton. Positive - We had a Superior room with queen bed. Room was smallish but not too small. Nicely/Stylish decorated, all in working order. Big TV, comfortable bed. Some rooms have a shower, some a bath. Doesn't make a lot of difference as the bath is so small that you can hardly take a real bath. All rooms are renovated by now according to the hotel. - WIFI is free and is good working. Speed was good, no drop-outs. - Have spoken with 2 concierges during our stay. Both really helpful and knowledgeable. They arranged tickets for us, pointed us towards good restaurants, told us about the things going on. Really added value. - Somewhere during the first day I got an (automated) email from the manager with an invitation to contact him in case I had questions/remarks. Negative - Rooms are noisy. We had a room on the 7th floor and sometimes it seemed like we were sleeping on the street. With the renovation they don't seem to have improved the window isolation. All three rooms were similar. One was worse on friday evening as it was located on Madison ave and there was a lot of noise (till 5AM) from the bar on the opposite side. We had rooms at the far end of the corridor on either side. I suppose you can also have a lot of noise from the corridor or elevators if you're somewhere in the middle of the building. (I suppose so as I heard a lot of noise coming from the rooms as we were walking through the corridor to our room) - Bell Boy: We had our luggage stored during our last day as our flight left only at 9PM. When we collected our luggage we were sitting in the lobby, 5 steps away from the luggage room. The bell boy insisted on a tip. We went to change clothes and came back. Another bell boy took our luggage outside and arranged everything in the taxi. He was really nice and helpful, we tipped him as well. So: 2 tips for a total distance of 20 meters... This is a bit insane not. I'm OK with tipping if they help you unload/load the trunk but just for rolling a bag 5 meters... ? My opinion on this: if I would be running an upscale hotel I would include this as a standard free service. - No coffee/thee in the room. You can get free coffee/thee in the business center but this means no wake-up coffee for me. (which I normally drink first thing I wake-up in the morning) ---------------- Other remarks: Check-in/Check-out & guest services: Nothing special. It could certainly have been better. No mention of elite status. Got a room on seventh floor, asked for something higher. Got an annoyed reaction. It was around 2PM so I decided not to push too much. Another time I had to wait for the person behind the check-in desk to finish a texting message or something else on her phone that apparently was more interesting than my presence. Breakfast: We didn't have breakfast at the hotel. The first day we went outside and found 'bread&butter' on the corner of 28th & 5th ave. (one block away) They have lot's of options and are much cheaper than the hotel. Location: One block from green line (6, express 4-5 don't stop at this station) One big block from yellow line (R,N - express Q doesn't stop at this station) Pretty good, however if it's your first time to NY and you're here as a tourist I would recommend to stay in a somewhat more tourist area. Conclusion: If the rate was OK I would consider staying here again because of the nice and stylish room which is a nice variation if you have had several other basic hotel rooms before. I wouldn't classify this as an upscale hotel. Lobby is nice, rooms are nice. Service needs to improve.

Big hotel with boutique touch Here some positive and negative points on my recent stay in Carlton. Positive - We had a Superior room with queen bed. Room was smallish but not too small. Nicely/Stylish decorated, all in working order. Big TV, comfortable bed. Some rooms have a shower, some a bath. Doesn't make a lot of difference as the bath is so small that you can hardly take a real bath. All rooms are renovated by now according to the hotel. - WIFI is free and is good working. Speed was good, no drop-outs. - Have spoken with 2 concierges during our stay. Both really helpful and knowledgeable. They arranged tickets for us, pointed us towards good restaurants, told us about the things going on. Really added value. - Somewhere during the first day I got an (automated) email from the manager with an invitation to contact him in case I had questions/remarks. Negative - Rooms are noisy. We had a room on the 7th floor and sometimes it seemed like we were sleeping on the street. With the renovation they don't seem to have improved the window isolation. All three rooms were similar. One was worse on friday evening as it was located on Madison ave and there was a lot of noise (till 5AM) from the bar on the opposite side. We had rooms at the far end of the corridor on either side. I suppose you can also have a lot of noise from the corridor or elevators if you're somewhere in the middle of the building. (I suppose so as I heard a lot of noise coming from the rooms as we were walking through the corridor to our room) - Bell Boy: We had our luggage stored during our last day as our flight left only at 9PM. When we collected our luggage we were sitting in the lobby, 5 steps away from the luggage room. The bell boy insisted on a tip. We went to change clothes and came back. Another bell boy took our luggage outside and arranged everything in the taxi. He was really nice and helpful, we tipped him as well. So: 2 tips for a total distance of 20 meters... This is a bit insane not. I'm OK with tipping if they help you unload/load the trunk but just for rolling a bag 5 meters... ? My opinion on this: if I would be running an upscale hotel I would include this as a standard free service. - No coffee/thee in the room. You can get free coffee/thee in the business center but this means no wake-up coffee for me. (which I normally drink first thing I wake-up in the morning) ---------------- Other remarks: Check-in/Check-out & guest services: Nothing special. It could certainly have been better. No mention of elite status. Got a room on seventh floor, asked for something higher. Got an annoyed reaction. It was around 2PM so I decided not to push too much. Another time I had to wait for the person behind the check-in desk to finish a texting message or something else on her phone that apparently was more interesting than my presence. Breakfast: We didn't have breakfast at the hotel. The first day we went outside and found 'bread&butter' on the corner of 28th & 5th ave. (one block away) They have lot's of options and are much cheaper than the hotel. Location: One block from green line (6, express 4-5 don't stop at this station) One big block from yellow line (R,N - express Q doesn't stop at this station) Pretty good, however if it's your first time to NY and you're here as a tourist I would recommend to stay in a somewhat more tourist area. Conclusion: If the rate was OK I would consider staying here again because of the nice and stylish room which is a nice variation if you have had several other basic hotel rooms before. I wouldn't classify this as an upscale hotel. Lobby is nice, rooms are nice. Service needs to improve.

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CAE77E6BE7F4E64677FA3042B09469F4

Not bad but not great.

I don't know too much about NYC so can't really compare to others, but all in all the room was decent for the price. Had a few issues which weren't addressed very promptly, but in the end they gave us a credit for our troubles. I agree with others that charging for internet access is a bit ridiculous.

Not bad but not great. I don't know too much about NYC so can't really compare to others, but all in all the room was decent for the price. Had a few issues which weren't addressed very promptly, but in the end they gave us a credit for our troubles. I agree with others that charging for internet access is a bit ridiculous.

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C46922BF970A2F955A5833A3475D87F7

Old Time Classic

Classic old time hotel in a good downtown location. Very nice lobby. Some rooms are very small, so make sure you book a size you are comfortable in. Bathrooms are very small, but typical of many old hotels. We stayed in an "executive suite" which was very nice; however, I would not have enjoyed my stay as much in a small room. Nice lobby... helpful staff. View from room ..... brick wall 20 feet away.

Old Time Classic Classic old time hotel in a good downtown location. Very nice lobby. Some rooms are very small, so make sure you book a size you are comfortable in. Bathrooms are very small, but typical of many old hotels. We stayed in an "executive suite" which was very nice; however, I would not have enjoyed my stay as much in a small room. Nice lobby... helpful staff. View from room ..... brick wall 20 feet away.

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8D961D80B9283860E2064ED345D9970C

Great Place for a Conference

Stayed there w/ my husband for a work conference. the room was spacious nicely furnished w/ a wonderful bed . the bathroom was well appointed. made an appt w/ the spa. the spa facilities h were a too small for the number of clients. Would have liked to have been able to a have a sauna or jacuzzi . Niether were part of the spa. Had breakfast in the coffee shop on sunday . It was too crowded & understaffed. As we didn't want to wait a long time for food, we chose the buffert which was nothing special, but adequate.

Great Place for a Conference Stayed there w/ my husband for a work conference. the room was spacious nicely furnished w/ a wonderful bed . the bathroom was well appointed. made an appt w/ the spa. the spa facilities h were a too small for the number of clients. Would have liked to have been able to a have a sauna or jacuzzi . Niether were part of the spa. Had breakfast in the coffee shop on sunday . It was too crowded & understaffed. As we didn't want to wait a long time for food, we chose the buffert which was nothing special, but adequate.

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B9162161296485525C45C1A2522CA319

Bring on the Renovation...

Stayed here for an entire week, accompaning husband while he attended a seminar located on site. Was looking forward to this as we splurged and requested a suite. Was dissapointed as suite was no bigger than the regular rooms, and did not include a desk, the swimming pool was quite small, and there was not a continental breakfast. On the good side, ALL staff were pleasant and helpful, and there was a few restaurants within walking distance. Given all the hotels in Charlotte, I would not stay here again - UNLESS the renovation advertised occurs.

Bring on the Renovation... Stayed here for an entire week, accompaning husband while he attended a seminar located on site. Was looking forward to this as we splurged and requested a suite. Was dissapointed as suite was no bigger than the regular rooms, and did not include a desk, the swimming pool was quite small, and there was not a continental breakfast. On the good side, ALL staff were pleasant and helpful, and there was a few restaurants within walking distance. Given all the hotels in Charlotte, I would not stay here again - UNLESS the renovation advertised occurs.

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B072D0811689BC5969C7B3D03F5F498B

Gorgeous

I'm genuinely picky, and my expectations were high, but I really can't fault the place. Must be a first! Stayed 4 nights over Easter, the public spaces and rooms are gorgeous. The view from our room (deluxe city view on a high floor) was absolutely stunning, and I was surprised that it was so spacious. Staff were genuinely eager to help. Location is ideal - walkable (but not too close!) to Times Square; Penn Station, Empire State and Flatiron round the corner; Union Square, Chelsea, Highline all easily walkable. And there's the subway. Will definitely stay there next visit, and would recommend.

Gorgeous I'm genuinely picky, and my expectations were high, but I really can't fault the place. Must be a first! Stayed 4 nights over Easter, the public spaces and rooms are gorgeous. The view from our room (deluxe city view on a high floor) was absolutely stunning, and I was surprised that it was so spacious. Staff were genuinely eager to help. Location is ideal - walkable (but not too close!) to Times Square; Penn Station, Empire State and Flatiron round the corner; Union Square, Chelsea, Highline all easily walkable. And there's the subway. Will definitely stay there next visit, and would recommend.

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EF329D822D65387F6B244623C2D6D7AA

best hotel in NYC!!! YOTEL

stayed four nights in the yotel with my husband on our first trip to NYC, we were so pleased and happy with our stay. the staff were friendly and happy to help. our rooms were always clean, had amazing views from our room! and most defitnately would book again with them!! loved it xx

best hotel in NYC!!! YOTEL stayed four nights in the yotel with my husband on our first trip to NYC, we were so pleased and happy with our stay. the staff were friendly and happy to help. our rooms were always clean, had amazing views from our room! and most defitnately would book again with them!! loved it xx

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832133851D5E5737C3CD8102FC1A7F85

Comfortable short stay

Stayed for 3 nights. Excellent location in midtown manhattan. Rooms are standard, clean and comfortable. Starbucks at lobby level is very convenient for breakfast and light snacks. enjoyed my short stay. Didnt get the chance to explore the property more due to my schedule. Will definitely stay here next time for the right price.

Comfortable short stay Stayed for 3 nights. Excellent location in midtown manhattan. Rooms are standard, clean and comfortable. Starbucks at lobby level is very convenient for breakfast and light snacks. enjoyed my short stay. Didnt get the chance to explore the property more due to my schedule. Will definitely stay here next time for the right price.

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C8D31C71C7E28C199DFC4E54F7F6B40A

Nice Hotel

Comfortable nice clean hotel with better than average rooms for DC. Great location.

Nice Hotel Comfortable nice clean hotel with better than average rooms for DC. Great location.

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C99374432DA0583BBABE0F87CF597E14

Lighthearted staff makes the place.

Good location, nice, clean, comfortable room. The staff was the highlight, though. Yoga positions will get you wine, cupcakes, etc. Front desk people were just great, very accommodating. We actually had a lot of fun earning our "extras." They sent up complementary walking tours, and other amenities also after I joined their guest program, so definitely join up! Also, if you book through Affinia's website, and allow a Facebook notification, they will give you a free bottle of wine--a nice perk in an expensive city!

Lighthearted staff makes the place. Good location, nice, clean, comfortable room. The staff was the highlight, though. Yoga positions will get you wine, cupcakes, etc. Front desk people were just great, very accommodating. We actually had a lot of fun earning our "extras." They sent up complementary walking tours, and other amenities also after I joined their guest program, so definitely join up! Also, if you book through Affinia's website, and allow a Facebook notification, they will give you a free bottle of wine--a nice perk in an expensive city!

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107A546324A478766DBB76472E237018

Awesome Hotel

This hotel is in a perfect location on the river and is very cool. Rooms are updated, beds are extremely comfortable. Very affordable for the area. Other hotels are almost twice as much!

Awesome Hotel This hotel is in a perfect location on the river and is very cool. Rooms are updated, beds are extremely comfortable. Very affordable for the area. Other hotels are almost twice as much!

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B930448016F3F786D274A7BF965A4A38

Best spot for Greektown visit....

This was actually our second or third stay at this Hilton and certainly will not be our last. We live out in the burbs and always stay the night downtown when we visit the Greektown Casino for the evening. I am a long time Hilton customer and typically end up using my Honors points when we stay. Number of points are average for staying at this property by the way. You cannot beat the location for a night at/in Greektown. Quick right out the front door and you are about a 3 minute walk from Greektown. No more than a block and a half. No worries, safe walk, pretty well lit (for downtown Detroit - city of burned out street lights lol). My husband and I met at the Casino after work and checked in separately, so I walked by myself from the hotel to the Casino - zero worries. Felt perfectly safe. No reason to be chicken folks. There is another Hilton downtown the Embassy Suites Fort Shelby - stayed there as well. Based on location, this Hilton beats them out hands down. It's quite a walk from the Hilton Fort Shelby to Greektown....and not one I would like to do. Cabs are NOT easy to get in downtown Detroit and they are expensive (you can easily get a cab FROM the hotel to where ever you are going, hard to get a cab BACK, Detroit is not NY, Chicago or Las Vegas) So I would recommend this Hilton, as again, you can walk to Greektown, and it's right across the street from the Stadiums. Excellent front desk staff, very helpful. Rooms are your average Hilton mid range room but very clean. Good appointments of towels, shampoo. lotions, and conditioner in bathroom, etc. Small microwave and fridge in room for those leftovers. No complaints with the facilities. Did learn something this time around though! Since hubby and I drove separately and met down there....I valet parked for the $20 bucks overnight stay (no problem, knew about the fee). Hubby self parked in the exact same parking lot for $5.00 overnight. As a matter of fact, our cars were actually pretty much next to each other when we left. When you pull into the Hilton, don't whip your car around and go through their valet. The public parking booth is right in the Hilton driveway - just pay that person in the window and you'll save $15.00 per day. Too funny. Live and learn I guess! Excellent stay, excellent option and highly recommended. Plus I won on the slots that night so bonus!

Best spot for Greektown visit.... This was actually our second or third stay at this Hilton and certainly will not be our last. We live out in the burbs and always stay the night downtown when we visit the Greektown Casino for the evening. I am a long time Hilton customer and typically end up using my Honors points when we stay. Number of points are average for staying at this property by the way. You cannot beat the location for a night at/in Greektown. Quick right out the front door and you are about a 3 minute walk from Greektown. No more than a block and a half. No worries, safe walk, pretty well lit (for downtown Detroit - city of burned out street lights lol). My husband and I met at the Casino after work and checked in separately, so I walked by myself from the hotel to the Casino - zero worries. Felt perfectly safe. No reason to be chicken folks. There is another Hilton downtown the Embassy Suites Fort Shelby - stayed there as well. Based on location, this Hilton beats them out hands down. It's quite a walk from the Hilton Fort Shelby to Greektown....and not one I would like to do. Cabs are NOT easy to get in downtown Detroit and they are expensive (you can easily get a cab FROM the hotel to where ever you are going, hard to get a cab BACK, Detroit is not NY, Chicago or Las Vegas) So I would recommend this Hilton, as again, you can walk to Greektown, and it's right across the street from the Stadiums. Excellent front desk staff, very helpful. Rooms are your average Hilton mid range room but very clean. Good appointments of towels, shampoo. lotions, and conditioner in bathroom, etc. Small microwave and fridge in room for those leftovers. No complaints with the facilities. Did learn something this time around though! Since hubby and I drove separately and met down there....I valet parked for the $20 bucks overnight stay (no problem, knew about the fee). Hubby self parked in the exact same parking lot for $5.00 overnight. As a matter of fact, our cars were actually pretty much next to each other when we left. When you pull into the Hilton, don't whip your car around and go through their valet. The public parking booth is right in the Hilton driveway - just pay that person in the window and you'll save $15.00 per day. Too funny. Live and learn I guess! Excellent stay, excellent option and highly recommended. Plus I won on the slots that night so bonus!

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D8FC73B33553BA713903015DDAC4BAB2

Very clean and personal service

This is a large hotel that makes you feel special. My friend and I meet in new york 2 times a year and we will be going back. For xmas she is giving me my own black light and hotel cleaning supplies. I am very fussy, no need to be at this hotel. We were treated well and the front desk and staff were very helpful.

Very clean and personal service This is a large hotel that makes you feel special. My friend and I meet in new york 2 times a year and we will be going back. For xmas she is giving me my own black light and hotel cleaning supplies. I am very fussy, no need to be at this hotel. We were treated well and the front desk and staff were very helpful.

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3D3DA4238F606BB755704D6BBE499272

Westin Riverwalk

This hotel is fantastic and beautiful. The staff and the management provide outstanding hospitality. Bill Petrella, the general manager, was especially helpful and accommodating. Bill genuinely cares about the satisfaction of every guest. The housekeeping staff was also wonderful. In addition, the Westin's Zocca restaurant is the best Italian Restaurant in town! From the appetizers to the deserts to the service, every element was outstanding. Chef Eugene Schlaff is very friendly and always makes sure that the customers are satisfied with their meals. I would definitely recommend this hotel for any and every trip to San Antonio.

Westin Riverwalk This hotel is fantastic and beautiful. The staff and the management provide outstanding hospitality. Bill Petrella, the general manager, was especially helpful and accommodating. Bill genuinely cares about the satisfaction of every guest. The housekeeping staff was also wonderful. In addition, the Westin's Zocca restaurant is the best Italian Restaurant in town! From the appetizers to the deserts to the service, every element was outstanding. Chef Eugene Schlaff is very friendly and always makes sure that the customers are satisfied with their meals. I would definitely recommend this hotel for any and every trip to San Antonio.

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B3718345F17B0D3C311B5A0E1C222C6F

Missed my flight, but it was worth it ;)

I would gladly miss my flight again if the consequences involve staying here, again. The in-house restaurant had some pretty good food (nachos). Check-in was quick and the room was fantastic! I enjoyed the complimentary mouth wash as well as the soft towels, adequate water pressure, and comfortable bed.

Missed my flight, but it was worth it ;) I would gladly miss my flight again if the consequences involve staying here, again. The in-house restaurant had some pretty good food (nachos). Check-in was quick and the room was fantastic! I enjoyed the complimentary mouth wash as well as the soft towels, adequate water pressure, and comfortable bed.

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ABD1F90FC589DADEC159EE362B16A118

Good high end option in DC, personal touches

2 day stay here just as Spring breaks in Washington. Unfortunately, too much work to enjoy the environs but fleetingly. Its a flat $50 from Dulles, don't let them meter you. Arrived Sunday night, checked in by a very personable guy who told me the kitchen in the bar was closing at 10.30 (Note Prime 2001 is closed on Sundays but open Mondays). I put my things in my room then came downstairs but by the time I had traversed the plethora of young things and barnacles at the bar to reach the food area they had stopped serving. Sensing my displeasure, the front desk guy produced an array of options: room service, fast food or local cafe/restaurant. He inquired as to what I might like and directed me to Afterwords (5 mins walk) - it certainly fits the bill for a late snack and a glass of wine. He did mention Circa, more sophisticated by without the fun of the various coeds that frequent Afterworks. The room itself was a good size and well equipped, The hotel has been refurbished in recent times in keeping with its age and grandeur. The bathroom is notable for a shower with temperature gauge on it. Internet $12.95 per night with easy contact and good speed. Price for room service items looked very reasonable. In the morning, I was greeted by name in the lobby, going in and going out. The guys who does the newspapers provided both Washington Post and USAToday - "because your read the post, but UT has the best March madness draw". Otherwise: Negatives: Gym is small, expensive but not for Washington, driveway a little awkward on corner. Positives: near DuPont Circle Metro (note entrance to one end of Metro is closed for work), near restaurants, close to walking/running/cycling in park by river. A keeper

Good high end option in DC, personal touches 2 day stay here just as Spring breaks in Washington. Unfortunately, too much work to enjoy the environs but fleetingly. Its a flat $50 from Dulles, don't let them meter you. Arrived Sunday night, checked in by a very personable guy who told me the kitchen in the bar was closing at 10.30 (Note Prime 2001 is closed on Sundays but open Mondays). I put my things in my room then came downstairs but by the time I had traversed the plethora of young things and barnacles at the bar to reach the food area they had stopped serving. Sensing my displeasure, the front desk guy produced an array of options: room service, fast food or local cafe/restaurant. He inquired as to what I might like and directed me to Afterwords (5 mins walk) - it certainly fits the bill for a late snack and a glass of wine. He did mention Circa, more sophisticated by without the fun of the various coeds that frequent Afterworks. The room itself was a good size and well equipped, The hotel has been refurbished in recent times in keeping with its age and grandeur. The bathroom is notable for a shower with temperature gauge on it. Internet $12.95 per night with easy contact and good speed. Price for room service items looked very reasonable. In the morning, I was greeted by name in the lobby, going in and going out. The guys who does the newspapers provided both Washington Post and USAToday - "because your read the post, but UT has the best March madness draw". Otherwise: Negatives: Gym is small, expensive but not for Washington, driveway a little awkward on corner. Positives: near DuPont Circle Metro (note entrance to one end of Metro is closed for work), near restaurants, close to walking/running/cycling in park by river. A keeper

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8229691985D2C6EAF30ED85C9B2A3835

Tasteful and comfortable.

We stayed here for one night. We stayed on the 13th floor. We had a special holiday rate which was great. I liked the design of the room. The color scheme is tasteful and soothing. The room was a good size with a very comfortable king size bed. Bathroom was very small with tub with shower. I did not like the elevators in this hotel. It has only two and it can take a long time to get to the room when the hotel is busy. The hotel has wonderful public spaces and the bar is beautiful. We had brunch at the restaurant and did not have a good experience there. Service was slow. Took forever to get a glass of water. Wrong food was brought to the table. Staff did not seem very attentive. Had to ask for more coffee instead of tsaff offering some. No spoons on the table for coffee. The quality of the food was however excellent.

Tasteful and comfortable. We stayed here for one night. We stayed on the 13th floor. We had a special holiday rate which was great. I liked the design of the room. The color scheme is tasteful and soothing. The room was a good size with a very comfortable king size bed. Bathroom was very small with tub with shower. I did not like the elevators in this hotel. It has only two and it can take a long time to get to the room when the hotel is busy. The hotel has wonderful public spaces and the bar is beautiful. We had brunch at the restaurant and did not have a good experience there. Service was slow. Took forever to get a glass of water. Wrong food was brought to the table. Staff did not seem very attentive. Had to ask for more coffee instead of tsaff offering some. No spoons on the table for coffee. The quality of the food was however excellent.

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6C1AB6AFBF17DA7158984241871DC97B

Fantastic hotel

Great hotel close to shopping, parks, and resturants. The service was on par with what you would expect from a hotel of this class. The hotel is large yet still feels homey. The size is part of what make a stay at this hotel unique. The room was awesome with views of the lake and park across the street. Can't say enough about how wonderful this hotel is

Fantastic hotel Great hotel close to shopping, parks, and resturants. The service was on par with what you would expect from a hotel of this class. The hotel is large yet still feels homey. The size is part of what make a stay at this hotel unique. The room was awesome with views of the lake and park across the street. Can't say enough about how wonderful this hotel is

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5D6B05A91647C1A287F8DB3A036EF0E9

Great Place to stay with Family

My hubby and I stayed here one night with our 3 children. We had missed our connection flight back home and there was no other flights until the following evening. The airline put us in this hotel. They have an hourly airport shuttle. The pools were nice. The complimentary breakfast was a plus. The hotel allowed us to stay a little longer than check-out time due to our flight not being until the evening. Staff was nice and friendly. I would recommend for a night our two, but not any longer than that.

Great Place to stay with Family My hubby and I stayed here one night with our 3 children. We had missed our connection flight back home and there was no other flights until the following evening. The airline put us in this hotel. They have an hourly airport shuttle. The pools were nice. The complimentary breakfast was a plus. The hotel allowed us to stay a little longer than check-out time due to our flight not being until the evening. Staff was nice and friendly. I would recommend for a night our two, but not any longer than that.

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B177C97CB1B9558E453CE4B2CE46192B

Customer Focus

Although this isn't the Taj Mahal of Crowne Plazas, I will say that my stays have been pleasant. I frequent many of the major hotel chains throughout the year and I will say that the staff here really does care about the customer. The rooms are clean, the food/ drinks are good, and valet service is prompt. Any issue I have experienced has been resolved-- always exceeding my expectations. The Night Manager Ms. Flemming is top notch when it comes to getting things done, as well as making my stays comfortable. If your not getting what you expected--see her! In this day and age, customer focus far surpasses customer service. Overall, I will continue to stay at this property when I visit Memphis--largely due to the staff.

Customer Focus Although this isn't the Taj Mahal of Crowne Plazas, I will say that my stays have been pleasant. I frequent many of the major hotel chains throughout the year and I will say that the staff here really does care about the customer. The rooms are clean, the food/ drinks are good, and valet service is prompt. Any issue I have experienced has been resolved-- always exceeding my expectations. The Night Manager Ms. Flemming is top notch when it comes to getting things done, as well as making my stays comfortable. If your not getting what you expected--see her! In this day and age, customer focus far surpasses customer service. Overall, I will continue to stay at this property when I visit Memphis--largely due to the staff.

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309ED3FD3D64B1A124BA8B4244DB8C9A

Dirty, drab, depressing.

We stayed here for 4 nights earlier this year. The location is good. That's about the only good thing going for it. The building desperately needs cleaning and re-decorating, when you walk in everything seems to become sepia washed. The lady on reception (?Rosa) was lovely, the location was good and it has wifi so it's not all bad. When we got to our room, it looked like it had been serviced but I dropped the cases and sat on the bed and my eyes settled straight away on the hairs on the bed of head and pubic origin. When I brought this to the attention of the chap at reception, he didn't apologise, didn't care, didn't react! I couldn't believe it. We got a change of blanket thankfully but who wants to stay in a place where there are pubic hairs in the room which has supposedly already been cleaned, a CSI team would have a field day with the carpet. We chose not to look any closer. The room itself smelt oddly stale, not pleasant. The wall paper was peeling from the walls and had mould. The carpet was so grubby that neither of us wanted to walk on it in bare feet. Esp given the pubic hair situation. Water pressure was very poor, making showers a time consuming affair. The toilet was crammed into a space that left no room to use it comfortably. If you are proficient at yoga, you'll be fine though. Breakfast was a a total disappointment. Cheap pastries and plastic cutlery, self served in a dim, depressing bar. Clear away a table to be able to sit down time. We tried it on day 1 and didn't even finish, choosing to use a deli nearby instead. We went expecting budget hotel standard, a place to use only for sleeping, knowing it was cheap but the standard was very poor. I stay in a lot of hotels with work, of various standards and so have a very good basis for comparison. I am far from particular about food and hygiene, if you're reading this and thinking that I'm probably just an anal fusspot, I'm not. We went with "budget hotel" low expectations and were still disappointed. If you go to New York for a city break, you don't want to have to worry about the basics. We visited my sister who was staying in another hotel for the same price and it was everything you'd expect and want. If you're looking to book for a break and are unsure, I would cross this hotel off your list.

Dirty, drab, depressing. We stayed here for 4 nights earlier this year. The location is good. That's about the only good thing going for it. The building desperately needs cleaning and re-decorating, when you walk in everything seems to become sepia washed. The lady on reception (?Rosa) was lovely, the location was good and it has wifi so it's not all bad. When we got to our room, it looked like it had been serviced but I dropped the cases and sat on the bed and my eyes settled straight away on the hairs on the bed of head and pubic origin. When I brought this to the attention of the chap at reception, he didn't apologise, didn't care, didn't react! I couldn't believe it. We got a change of blanket thankfully but who wants to stay in a place where there are pubic hairs in the room which has supposedly already been cleaned, a CSI team would have a field day with the carpet. We chose not to look any closer. The room itself smelt oddly stale, not pleasant. The wall paper was peeling from the walls and had mould. The carpet was so grubby that neither of us wanted to walk on it in bare feet. Esp given the pubic hair situation. Water pressure was very poor, making showers a time consuming affair. The toilet was crammed into a space that left no room to use it comfortably. If you are proficient at yoga, you'll be fine though. Breakfast was a a total disappointment. Cheap pastries and plastic cutlery, self served in a dim, depressing bar. Clear away a table to be able to sit down time. We tried it on day 1 and didn't even finish, choosing to use a deli nearby instead. We went expecting budget hotel standard, a place to use only for sleeping, knowing it was cheap but the standard was very poor. I stay in a lot of hotels with work, of various standards and so have a very good basis for comparison. I am far from particular about food and hygiene, if you're reading this and thinking that I'm probably just an anal fusspot, I'm not. We went with "budget hotel" low expectations and were still disappointed. If you go to New York for a city break, you don't want to have to worry about the basics. We visited my sister who was staying in another hotel for the same price and it was everything you'd expect and want. If you're looking to book for a break and are unsure, I would cross this hotel off your list.

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A6DE6CB261CC443472ED9C50386D3F6F

Avoid at all costs!

I stayed here the weekend of the 75th Anniversary of the Golden Gate Bridge. Check in time is at 3:00pm. The time I actually checked in was at 4:30. The manager is a nice guy, but his staff is horrible! When we got our room key, the maid was outside of our room talking to a friend and co-worker and wasn't even trying to get our room ready. We asked is it ready and how long it's going to take she just said, "no" and continued chit chatting away. Unbelievable! I ended up asking for another room, luckily there was one that was ready. The parking is horrible, tight spots and definitely not enough if all rooms are booked. The location itself is central to just about everything, but it's in a horrible area. There was a bum outside our room drinking and making a ton of noise and the smell of someone smoking marijuana came into our room. The room itself is very plain and in awful condition. I was scared someone was going to break into our room because the doors have huge gaps in them. It could easily be kicked down if someone wanted to go in. There was also mold on the walls that was simply covered in paint and to be honest, I wish I spent a little more for something nicer and in a better neighborhood. I would not recommend this place to anyone. Not worth the price.

Avoid at all costs! I stayed here the weekend of the 75th Anniversary of the Golden Gate Bridge. Check in time is at 3:00pm. The time I actually checked in was at 4:30. The manager is a nice guy, but his staff is horrible! When we got our room key, the maid was outside of our room talking to a friend and co-worker and wasn't even trying to get our room ready. We asked is it ready and how long it's going to take she just said, "no" and continued chit chatting away. Unbelievable! I ended up asking for another room, luckily there was one that was ready. The parking is horrible, tight spots and definitely not enough if all rooms are booked. The location itself is central to just about everything, but it's in a horrible area. There was a bum outside our room drinking and making a ton of noise and the smell of someone smoking marijuana came into our room. The room itself is very plain and in awful condition. I was scared someone was going to break into our room because the doors have huge gaps in them. It could easily be kicked down if someone wanted to go in. There was also mold on the walls that was simply covered in paint and to be honest, I wish I spent a little more for something nicer and in a better neighborhood. I would not recommend this place to anyone. Not worth the price.

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582C35F73ADC32E911FA6DB14D651622

Clean, Courteous and Dog Friendly

Excellent hotel! Clean, courteous service, super comfortable bed--including pillows, linens and not just the mattress--and bright, contemporary decor. It's centrally located in the downtown. And they allowed our dog. Unfortunately, for a small fee, but at least he was welcome!

Clean, Courteous and Dog Friendly Excellent hotel! Clean, courteous service, super comfortable bed--including pillows, linens and not just the mattress--and bright, contemporary decor. It's centrally located in the downtown. And they allowed our dog. Unfortunately, for a small fee, but at least he was welcome!

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8F5BE2BC00CABD0859237A24A7DA2F8A

fantastic

pros- clean, great central location, friendly & efficient front desk staff, rooms are always quiet and we've never been able to hear noise from the halls cons- rooms are a bit outdated, amenities could be nicer always a great stay at this hotel. our family has been timeshare owners for close to a decade. it's never been disappointing.

fantastic pros- clean, great central location, friendly & efficient front desk staff, rooms are always quiet and we've never been able to hear noise from the halls cons- rooms are a bit outdated, amenities could be nicer always a great stay at this hotel. our family has been timeshare owners for close to a decade. it's never been disappointing.

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3C74B63A016071D21AD9CCBF0109CF21

Couldn't be better

I had the pleasure of staying here for 2 nights (4/24-25/12) while on a "sister trip". I chose this hotel because we were on our way down the CA coast and inland to Joshua Tree and wanted to visit San Diego , the SD zoo, Balboa Park and the Mission. It was a perfect location and so easy to get around the SD area from here. Our room was exceptionally nice, clean, well furnished and large enough for two sisters! The front desk service made us feel right at home and took the extra time to make sure we "liked" our room. The evening reception and morning breakfast was tasty with more than enough food for everyone. The location is quiet. I highly recommend this wonderful hotel.

Couldn't be better I had the pleasure of staying here for 2 nights (4/24-25/12) while on a "sister trip". I chose this hotel because we were on our way down the CA coast and inland to Joshua Tree and wanted to visit San Diego , the SD zoo, Balboa Park and the Mission. It was a perfect location and so easy to get around the SD area from here. Our room was exceptionally nice, clean, well furnished and large enough for two sisters! The front desk service made us feel right at home and took the extra time to make sure we "liked" our room. The evening reception and morning breakfast was tasty with more than enough food for everyone. The location is quiet. I highly recommend this wonderful hotel.

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ADE34CB033DF60DE25663CDFF60D852C

Flash hotel in great location

It's a really tall super slick hotel right in Times Square. The rooms are surprisingly large and modern. Everything worked perfectly. Bathrooms are modern and lighting is generally good. i thought there was a general lack of staff, not that I needed them for anything. The bar is great - buzzy, busy and cool, if a little popular with local prostitutes.... the restaurant isn't good at all but i don't think it matters. I'd go again for sure.

Flash hotel in great location It's a really tall super slick hotel right in Times Square. The rooms are surprisingly large and modern. Everything worked perfectly. Bathrooms are modern and lighting is generally good. i thought there was a general lack of staff, not that I needed them for anything. The bar is great - buzzy, busy and cool, if a little popular with local prostitutes.... the restaurant isn't good at all but i don't think it matters. I'd go again for sure.

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BBD007BA02ED68A8F7E71C174A0EFEDA

San Jose Hilton knows weddings

Our daughter chose the Hilton for her wedding reception. We couldn't have asked for a better experience . From her first inquirey to the last wee hour of the reception we were amazed at the care GiGi,their wedding coordinator, took to make sure we knew we were very special. What impressed me most was the attention to ALL of the details. The package price was better than we could have hoped for. Our every request was met with a positive solution. Having the reception at the Hilton was a celebration we will remember for a long time. There was no place for a bride-zilla to emerge. GiGi took care of us as though we were her family. Our guests were able to stay at the Hilton so there were no worries about getting home safely. The hotel staff was wonderful, truly a first class operation. No wonder hospitality and Hilton go hand in hand

San Jose Hilton knows weddings Our daughter chose the Hilton for her wedding reception. We couldn't have asked for a better experience . From her first inquirey to the last wee hour of the reception we were amazed at the care GiGi,their wedding coordinator, took to make sure we knew we were very special. What impressed me most was the attention to ALL of the details. The package price was better than we could have hoped for. Our every request was met with a positive solution. Having the reception at the Hilton was a celebration we will remember for a long time. There was no place for a bride-zilla to emerge. GiGi took care of us as though we were her family. Our guests were able to stay at the Hilton so there were no worries about getting home safely. The hotel staff was wonderful, truly a first class operation. No wonder hospitality and Hilton go hand in hand

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F142BD5B26CF38B9A15DBBBD280FE422

Excellent Service

This was my second time at this property and the service was noticeably better. The front desk agent was very polite and helpful. While I was checking in, my kids were offered toys and gummy bears. My wife was also approaced and asked if she needed transportation to the race we were in town for. Rooms were clean but small (as all rooms in downtown are). I would definitely return.

Excellent Service This was my second time at this property and the service was noticeably better. The front desk agent was very polite and helpful. While I was checking in, my kids were offered toys and gummy bears. My wife was also approaced and asked if she needed transportation to the race we were in town for. Rooms were clean but small (as all rooms in downtown are). I would definitely return.

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FD442E3EB7F4B975C1862AC3377A0742

Great Cozy Stay For a Good Price!!!

I went with a friend of mine in march for a nice weekend getaway. The hotel is new and very nice. The front staff was very nice and accomodating. I booked my room online a few weeks ago and was under the impression that i was getting a simple queen sized room with one bathroom. Upon entering my room i noticed that our room was signifactnly bigger and had two bathrooms and a refrigerator and other great amenites. I was in awe. I felt very comfortable in the hotel. The bathrooms are beautiful and very modern. There isnt an ice machine around but i called the front desk and they happily sent someone up with cups of ice for me. The only down fall is that they do not offer free breakfast and the breakfast it self was a little pricey for me but we just walked into the city to eat. Its located close to timesquare and lots of stores. the beds were clean and comfortable and i just cannot wait to come back. *** Sidenote*** Me and my friend were having a hard time hailing a taxi so the doorman helped us. He was very sweet and didnt even accept the tip i offered him. TRYP Hotel is GREAT! :)

Great Cozy Stay For a Good Price!!! I went with a friend of mine in march for a nice weekend getaway. The hotel is new and very nice. The front staff was very nice and accomodating. I booked my room online a few weeks ago and was under the impression that i was getting a simple queen sized room with one bathroom. Upon entering my room i noticed that our room was signifactnly bigger and had two bathrooms and a refrigerator and other great amenites. I was in awe. I felt very comfortable in the hotel. The bathrooms are beautiful and very modern. There isnt an ice machine around but i called the front desk and they happily sent someone up with cups of ice for me. The only down fall is that they do not offer free breakfast and the breakfast it self was a little pricey for me but we just walked into the city to eat. Its located close to timesquare and lots of stores. the beds were clean and comfortable and i just cannot wait to come back. *** Sidenote*** Me and my friend were having a hard time hailing a taxi so the doorman helped us. He was very sweet and didnt even accept the tip i offered him. TRYP Hotel is GREAT! :)

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CB5D9F2A00C85D2C17F6EAD657517920

Needs to be shut down

Cant believe the front desk has the nerve to accept money for this dump. I would rather sleep under a bridge. Checked in for a week and stayed 12 hours. Filthy dump

Needs to be shut down Cant believe the front desk has the nerve to accept money for this dump. I would rather sleep under a bridge. Checked in for a week and stayed 12 hours. Filthy dump

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EFB820B2CEED2017EC7272680ADBDD5A

Best hotel for business trips to SMU

I stay at the Palomar at least once a month and always appreciate the amenities! The rooms are spacious, the pillows perfect, and wine hour is always a winner! Beyond that, Stephanie attune front desk is always happy and helpful!!

Best hotel for business trips to SMU I stay at the Palomar at least once a month and always appreciate the amenities! The rooms are spacious, the pillows perfect, and wine hour is always a winner! Beyond that, Stephanie attune front desk is always happy and helpful!!

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62B23E2ADDE613D3499C6BE84094EC98

Perfect boutique hotel, awesome location

I took my daughter to ny for a college grad present and stayed at Hudson after booking thru priceline name your own price! I was so nervous after reading some of the reviews of this hotel and then was pleasantly surprised!! The staff is incredible, helpful, friendly, great suggestions for ny pizza (Sacco's on 9th, great hole in the wall) and for bagels euro pan ? On the corner of 58th and 9th- awesome people watching from the counter:) the room was fine, Queen bed clean, clean, clean which is important for all! Small bathroom, if you are tall you will have to be creative with the toilet lol. But again it's clean and comfortable and bed linens are really nice and truly how much are you in your room while in NYC! I liked the fact it was a bit on the dark side, if you need more light open the shade lol. Roof top terrace bar worth the splurge on drinks and the library bar was fun also! We had a great time at this hotel and the location cannot be beat!

Perfect boutique hotel, awesome location I took my daughter to ny for a college grad present and stayed at Hudson after booking thru priceline name your own price! I was so nervous after reading some of the reviews of this hotel and then was pleasantly surprised!! The staff is incredible, helpful, friendly, great suggestions for ny pizza (Sacco's on 9th, great hole in the wall) and for bagels euro pan ? On the corner of 58th and 9th- awesome people watching from the counter:) the room was fine, Queen bed clean, clean, clean which is important for all! Small bathroom, if you are tall you will have to be creative with the toilet lol. But again it's clean and comfortable and bed linens are really nice and truly how much are you in your room while in NYC! I liked the fact it was a bit on the dark side, if you need more light open the shade lol. Roof top terrace bar worth the splurge on drinks and the library bar was fun also! We had a great time at this hotel and the location cannot be beat!

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1E8A99BE46D991D579A1D7F53B668362

The Staff makes this a Wonderful Resort

It's true that the staff's attention to details makes it a 5 star resort. The property is beautiful. Go thru the back way of the property to see what the resort offers. My family and I sat around the Fire Pit by the Family Pool one night just by ourselves. We stayed in a Suite, and very spacious and clean. The patio is a plus when I needed the quiet, serene time for myself. Just a great place to be. Enjoy the Adult only pool. Took a little nap myself. Also, the Club M was a lot of fun. Really enjoyed the band. Service was great. Thank you. Jenna with the Bootcamp kicked my butt. Made me work hard. I wanted to quit, but had to keep up with the rest. Glad to hear that she had us do advanced bootcamp. I started to doubt my physical state. I run 4 or 5 miles 4 times a week, and still was challenge. Keep it up. Overall, definitely will be back there soon....

The Staff makes this a Wonderful Resort It's true that the staff's attention to details makes it a 5 star resort. The property is beautiful. Go thru the back way of the property to see what the resort offers. My family and I sat around the Fire Pit by the Family Pool one night just by ourselves. We stayed in a Suite, and very spacious and clean. The patio is a plus when I needed the quiet, serene time for myself. Just a great place to be. Enjoy the Adult only pool. Took a little nap myself. Also, the Club M was a lot of fun. Really enjoyed the band. Service was great. Thank you. Jenna with the Bootcamp kicked my butt. Made me work hard. I wanted to quit, but had to keep up with the rest. Glad to hear that she had us do advanced bootcamp. I started to doubt my physical state. I run 4 or 5 miles 4 times a week, and still was challenge. Keep it up. Overall, definitely will be back there soon....

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2A94CB8FA7E84E72858CC7ED354EF3E8

Fantastic!

Just arrived home from a great stay in California, 9 of the nights were spent here. It is so close to Universal Theme Park you can feel it! A bus runs continually to take you and return you, bu it is only a 5-10min walk. The staff are all very friendly and proficient, from the valet parking to the restaurant staff. Always happy to help and offer advice if requested. The food is very nice, a breakfsat buffet is available that can set you up for the whole day. The pool isn't the biggest, but its big enough. Free internet access is available in the lobby/bar area. The rooms are comfortable and cover al of the basic needs.

Fantastic! Just arrived home from a great stay in California, 9 of the nights were spent here. It is so close to Universal Theme Park you can feel it! A bus runs continually to take you and return you, bu it is only a 5-10min walk. The staff are all very friendly and proficient, from the valet parking to the restaurant staff. Always happy to help and offer advice if requested. The food is very nice, a breakfsat buffet is available that can set you up for the whole day. The pool isn't the biggest, but its big enough. Free internet access is available in the lobby/bar area. The rooms are comfortable and cover al of the basic needs.

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168E4F2B65A4A0E12E7CA497C641842E

Great Stay!

Great hotel! Clean, convenient and great service! Check in was was quick and pleasant! Room was decorated very nice, lots of towels, wine glasses (no plastic cups) roof top bar, was really cool way to spend the evening! Great location, restaurants, shopping, walking distance to alot of sites. Felt safe and wasn't noisy for sleeping! Would suggest to anyone and can't wait to go back!

Great Stay! Great hotel! Clean, convenient and great service! Check in was was quick and pleasant! Room was decorated very nice, lots of towels, wine glasses (no plastic cups) roof top bar, was really cool way to spend the evening! Great location, restaurants, shopping, walking distance to alot of sites. Felt safe and wasn't noisy for sleeping! Would suggest to anyone and can't wait to go back!

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B6A621E52E851BB66FC10A34D574AFF9

Amazing anniversary weekend stay!

We decided to stay here for our one year anniversary, and it did not disappoint. The hotel decor is vibrant and modern, and unlike any hotel I've stayed at before. The location is hard to beat...it's within walking distance of some of Austin's best restaurants, bars and shopping! Not that you'd need to go far because the hotel bar and restaurant are wonderful! Unfortunately, we didn't have a chance to check out the pool or the spa (it will give us an excuse to come back). Our room had gorgeous views of Lady Bird Lake and was very spacious with all the amenities we needed (we stayed in a lovely corner suite). The best part was the customer service, which was top-notch! They made sure we were well-taken care of, esp. since it was our anniversary. Everyone we came into contact with was extremely friendly and accommodating. They even sent us some strawberries and dipping chocolate with a card for the occasion. Such a great gesture and touch! After experiencing the W Austin, it would be hard to stay any place else. Thank you W Austin for making our stay wonderful!

Amazing anniversary weekend stay! We decided to stay here for our one year anniversary, and it did not disappoint. The hotel decor is vibrant and modern, and unlike any hotel I've stayed at before. The location is hard to beat...it's within walking distance of some of Austin's best restaurants, bars and shopping! Not that you'd need to go far because the hotel bar and restaurant are wonderful! Unfortunately, we didn't have a chance to check out the pool or the spa (it will give us an excuse to come back). Our room had gorgeous views of Lady Bird Lake and was very spacious with all the amenities we needed (we stayed in a lovely corner suite). The best part was the customer service, which was top-notch! They made sure we were well-taken care of, esp. since it was our anniversary. Everyone we came into contact with was extremely friendly and accommodating. They even sent us some strawberries and dipping chocolate with a card for the occasion. Such a great gesture and touch! After experiencing the W Austin, it would be hard to stay any place else. Thank you W Austin for making our stay wonderful!

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451BE4DEF36C2F448B671B113FE872C9

Very impressive

A beautiful five-star resort. The room was beautiful with a unusual amount of attention to detail down to the NESPRESSO machine in the room. The resort has a wonderful old European feeling. Wonderful sitting and lounge areas - much like being at a large estate. The golf course is beautiful however it lacked the green coloring - waiting for spring colors!

Very impressive A beautiful five-star resort. The room was beautiful with a unusual amount of attention to detail down to the NESPRESSO machine in the room. The resort has a wonderful old European feeling. Wonderful sitting and lounge areas - much like being at a large estate. The golf course is beautiful however it lacked the green coloring - waiting for spring colors!

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07706A604B9BEEC585C313306E78D86E

Good stay

Value for money. Airo a bit noisy, as usual in motels. Location on a busy street, but near I59. Clean, proper facilities.

Good stay Value for money. Airo a bit noisy, as usual in motels. Location on a busy street, but near I59. Clean, proper facilities.

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8716BD828BA37BF280A0570600FD781C

Excellent service & great value

I ignored the bad reviews for this hotel on tripadvisor and booked it based on our previous, positive brand experience with the Le Merdien hotel group in various other cities. I am glad I did - this hotel is stylish, the rooms are very clean and the service is impeccable. Let's get one thing straight - this hotel doesn't claim to be a five star hotel, but it does deliver above and beyond its own class. We booked a premier suite, which is very spacious and has two seating areas plus a high table with bar stools, which you can use as a work desk (free wifi throughout hotel!) or dinner table. Beds are very comfy and breakfast is yummy. The couple of issues we had on the first night of our stay were dealt with politely and speedily: the TV broke down in the lounge area and it was replaced immediately - and upon our own request we got moved to a different room with no hesitation. The front of house (Cindy + team) has been wonderful and we are very grateful to them for making our stay this enjoyable. In conclusion, if you are looking for a hotel with great prices, stylish rooms, courteous service and with nearby shopping (1min from the Galleria shopping heaven), then book this hotel.

Excellent service & great value I ignored the bad reviews for this hotel on tripadvisor and booked it based on our previous, positive brand experience with the Le Merdien hotel group in various other cities. I am glad I did - this hotel is stylish, the rooms are very clean and the service is impeccable. Let's get one thing straight - this hotel doesn't claim to be a five star hotel, but it does deliver above and beyond its own class. We booked a premier suite, which is very spacious and has two seating areas plus a high table with bar stools, which you can use as a work desk (free wifi throughout hotel!) or dinner table. Beds are very comfy and breakfast is yummy. The couple of issues we had on the first night of our stay were dealt with politely and speedily: the TV broke down in the lounge area and it was replaced immediately - and upon our own request we got moved to a different room with no hesitation. The front of house (Cindy + team) has been wonderful and we are very grateful to them for making our stay this enjoyable. In conclusion, if you are looking for a hotel with great prices, stylish rooms, courteous service and with nearby shopping (1min from the Galleria shopping heaven), then book this hotel.

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09074069DEB74D82AC6380BF145C2527

Great service and location

Stayed 3 nights during outrageous July heat wave (Washington DC felt like Bangkok) and the hotel staff (including the parking valets who were stuck outside) all managed to stay gracious and cheerful. Used Hyatt points to upgrade from a regular room to executive suite which made for excellent value. Bedroom very comfortable, living room modern and clean but rather austere. Beautiful limestone bathroom with huge walk-in shower in the master bedroom area. Room already showing a bit of wear (happens fast in DC). Food (only ate breakfast here) in the restaurant was good but not really outstanding. Took the trouble to reserve a 9 AM table the night before we had a flight out, but the hostess still expected us to wait 15 min. when we got down there - didn't like that, but found the actual servers extremely pleasant and accommodating. Great location - walking distance to the monuments, White House and Georgetown (it's on the border of West End DC and Georgetown). I'd consider it again at this rate (and using Hyatt points), but I'd really rather stay at the Four Seasons where I've NEVER gotten brusque treatment from host/hostess in the breakfast area (even when we came in late, being west-coast jet-lagged). If there was a changing room near the gym/pool area, I sure couldn't find it.

Great service and location Stayed 3 nights during outrageous July heat wave (Washington DC felt like Bangkok) and the hotel staff (including the parking valets who were stuck outside) all managed to stay gracious and cheerful. Used Hyatt points to upgrade from a regular room to executive suite which made for excellent value. Bedroom very comfortable, living room modern and clean but rather austere. Beautiful limestone bathroom with huge walk-in shower in the master bedroom area. Room already showing a bit of wear (happens fast in DC). Food (only ate breakfast here) in the restaurant was good but not really outstanding. Took the trouble to reserve a 9 AM table the night before we had a flight out, but the hostess still expected us to wait 15 min. when we got down there - didn't like that, but found the actual servers extremely pleasant and accommodating. Great location - walking distance to the monuments, White House and Georgetown (it's on the border of West End DC and Georgetown). I'd consider it again at this rate (and using Hyatt points), but I'd really rather stay at the Four Seasons where I've NEVER gotten brusque treatment from host/hostess in the breakfast area (even when we came in late, being west-coast jet-lagged). If there was a changing room near the gym/pool area, I sure couldn't find it.

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241EDEEB37902D2BF39D5E3224500B5C

Enjoyable Stay

Was in LA for a couple of days business and the Four Points Sheraton I've come to find is an ideal location for access to the city and airport. They have a very nice work out facility and too an outdoor pool open til 10pm - quite nice after a long flight or before one. The rooms are spacious and comfortable, clean and secure. The restaurant serves a wide range for breakfast both buffet or a la carte. And it's interesting, even next to the airport, there's hardly any noise. I guess more so since the planes don't land or take off during the night. I will stay here again.

Enjoyable Stay Was in LA for a couple of days business and the Four Points Sheraton I've come to find is an ideal location for access to the city and airport. They have a very nice work out facility and too an outdoor pool open til 10pm - quite nice after a long flight or before one. The rooms are spacious and comfortable, clean and secure. The restaurant serves a wide range for breakfast both buffet or a la carte. And it's interesting, even next to the airport, there's hardly any noise. I guess more so since the planes don't land or take off during the night. I will stay here again.

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669D212A8D205D116B1F4599B26C5063

Great experience in NYC

I stayed here for 2 nights in April 2012, very nice reception friendly staff, I was in room 201 which is across the courtyard up to the left. The first night the neighbor had some kind of attitude problem but when he stopped yelling I went straight to sleep. The breakfast was great, everything tasty and adequate for the price in NY. Second night was better, great night sleep and again good breakfast. I will stay here in a couple of months again since I will travel for business to NYC frequently.

Great experience in NYC I stayed here for 2 nights in April 2012, very nice reception friendly staff, I was in room 201 which is across the courtyard up to the left. The first night the neighbor had some kind of attitude problem but when he stopped yelling I went straight to sleep. The breakfast was great, everything tasty and adequate for the price in NY. Second night was better, great night sleep and again good breakfast. I will stay here in a couple of months again since I will travel for business to NYC frequently.

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48A12DC3B60F7C6E3CA42E0AEE4B16C8

Nice hotel if you manage your expectations

I should preface this review by saying this was our first time staying on the Upper West Side. The last time we were in NYC we stayed at the Westin in Hoboken. We stayed at On the Ave February 26 – 29, 2012. We are a couple in our 40’s and traveled with our 12 year old dog. The hotel allows dogs up to 50 pounds for an additional fee of $40/day (crates are required). Valet parking is $55/day for sedans and $65/day for anything larger (be aware fee is paid for each re-entry). We have a crossover and it was classified as large. We stayed in room 1605 which is a penthouse suite. I got a rate on their website that was 35% off. First the positives: The location of the hotel was great. Lots of things within easy walking distance (restaurants, groceries, shops, museum). It’s 3 blocks to Riverside Park (which has a fenced in dog run) and about 4 blocks to Central Park, which isn’t too bad, but we did have to plan ahead a bit as far as taking the dog out. There are no grassy areas any closer to the hotel that we saw. We loved the neighborhood and always felt safe even early in the morning and late in the evening. Everything is very well lit and there always seemed to be other dog walkers around. The staff was very friendly. Check-in was pretty straightforward. A bellman was there to help us unload the car, although we did have to bring the luggage cart to our room which we found a bit odd (perhaps if we had just left it in the lobby someone would have brought it up, not sure). Check-out was quick. This time they came to the room to take our bags which was very nice and our car was brought around within a few minutes. A few points other reviews have mentioned: We had no issues with the accuracy of our bill. The elevators worked fine and were always there pretty quickly. We only used one bank of elevators so perhaps the issues others have described were on the other side of the hotel. We also never had any issues with housekeeping. We alerted the front desk when we were heading out in the morning and the room was always clean by then time we returned. They also checked on us each night to see if we needed anything. The main downside to this hotel is the website. The photos they have online for the penthouse did not look anything like the room we had. Our deck was small, room for 2 chairs and a small table. The website pictures lounge chairs and a dining table. Since we had our dog and I knew the balconies were varying sizes, I mentioned my concerns at check in and asked that we be given a room with an open floor plan and large deck. She assured me we had a beautiful room. The room itself was probably fine by NYC standards, but again the expectations that were created by the website caused me to be disappointed. The rooms are showing their age a bit and the layout of the room was very different from what’s pictured. I will say we had a great view from both the living room (Broadway) and the bedroom (Hudson River). Also, we received a nice email from the hotel manager apologizing for the confusion on the room layout. All in all, a nice hotel, great location and extremely friendly staff. Just be aware your room may not resemble what you see on their website. Manage your expectations and you’ll be fine.

Nice hotel if you manage your expectations I should preface this review by saying this was our first time staying on the Upper West Side. The last time we were in NYC we stayed at the Westin in Hoboken. We stayed at On the Ave February 26 – 29, 2012. We are a couple in our 40’s and traveled with our 12 year old dog. The hotel allows dogs up to 50 pounds for an additional fee of $40/day (crates are required). Valet parking is $55/day for sedans and $65/day for anything larger (be aware fee is paid for each re-entry). We have a crossover and it was classified as large. We stayed in room 1605 which is a penthouse suite. I got a rate on their website that was 35% off. First the positives: The location of the hotel was great. Lots of things within easy walking distance (restaurants, groceries, shops, museum). It’s 3 blocks to Riverside Park (which has a fenced in dog run) and about 4 blocks to Central Park, which isn’t too bad, but we did have to plan ahead a bit as far as taking the dog out. There are no grassy areas any closer to the hotel that we saw. We loved the neighborhood and always felt safe even early in the morning and late in the evening. Everything is very well lit and there always seemed to be other dog walkers around. The staff was very friendly. Check-in was pretty straightforward. A bellman was there to help us unload the car, although we did have to bring the luggage cart to our room which we found a bit odd (perhaps if we had just left it in the lobby someone would have brought it up, not sure). Check-out was quick. This time they came to the room to take our bags which was very nice and our car was brought around within a few minutes. A few points other reviews have mentioned: We had no issues with the accuracy of our bill. The elevators worked fine and were always there pretty quickly. We only used one bank of elevators so perhaps the issues others have described were on the other side of the hotel. We also never had any issues with housekeeping. We alerted the front desk when we were heading out in the morning and the room was always clean by then time we returned. They also checked on us each night to see if we needed anything. The main downside to this hotel is the website. The photos they have online for the penthouse did not look anything like the room we had. Our deck was small, room for 2 chairs and a small table. The website pictures lounge chairs and a dining table. Since we had our dog and I knew the balconies were varying sizes, I mentioned my concerns at check in and asked that we be given a room with an open floor plan and large deck. She assured me we had a beautiful room. The room itself was probably fine by NYC standards, but again the expectations that were created by the website caused me to be disappointed. The rooms are showing their age a bit and the layout of the room was very different from what’s pictured. I will say we had a great view from both the living room (Broadway) and the bedroom (Hudson River). Also, we received a nice email from the hotel manager apologizing for the confusion on the room layout. All in all, a nice hotel, great location and extremely friendly staff. Just be aware your room may not resemble what you see on their website. Manage your expectations and you’ll be fine.

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C6009378E04F6EEE4A311FB166ACE36B

Adequate for basic business accommodation near the convention center

This La Quinta means well but is showing its age. Not so much in its upkeep, as the place was clean and reasonably well maintained, and the rooms were large though utilitarian.  Rather, it showed its age in smaller touches such as the lack of electrical outlets at tabletop level at the undersized table in the room; the fact that the electrical outlets near the table, all two of them, and both occupied by plugs powering various things on the table, were located at floor level so that you had to grovel about to plug in and unplug things; and the fact that those sockets were not powered at all until I discovered that they were (weirdly) switched on and off at the entry light switch, thus meaning that charging items from these outlets while sleeping necessitated unscrewing a light bulb. Plainly, the hotel dates from a pre-computer age where no traveler would think of bringing any electrically powered device with them. Likewise, no easily accessible sockets near the night-stands. The staff were reasonably competent and not unfriendly, though somehat lacking in basic room maintenence training in the area of checking whether the bedside clock was correctly set. I was much inconvenienced by the fact that mine was set precisely two hours slow, so I very nearly missed the start of an important conference at the convention center. Yes, I was an idiot to rely on the hotel's clock, I admit it! But still! Speaking of the convention center, it's a five-minute leisurely stroll away; very convenient. The Riverwalk is likewise close by, as is the Alamo, where you can admire the Alamo museum's collection of Bowie knives with coffin handles, a level of explicitness now mostly confined to the legal profession. Breakfast is free and generous though uninspired - highly processed carbs of all kinds, mystery scrambled eggs, and even more mysterious sausage-y objects swimming in grease. No fresh fruit, or even unfresh fruit; and lovers of tradition and OCD-ers in general will be glad to know it's exactly the same every morning. Internet was free and available wirelessly via two names, La Quinta and Laquinta, only one of which actually worked. I did not find wired connections (greater security), perhaps because I was sick of groveling around under the room's table to locate sockets. A bar (the 501) opens in the evening and offers basic bar snacks and reasonably priced adult beverages in a somewhat dispirited atmosphere reminiscent of eastern Europe, enlivened a bit by some intriguing and well-executed original paintings of musicians caught in the act. All told, a solidly middle of the road experience that the owners could elevate by a star or so by recognizing that modern travelers need convenient access to electrons, and lots of them. Keeping the clocks on time would not be a bad idea, either.

Adequate for basic business accommodation near the convention center This La Quinta means well but is showing its age. Not so much in its upkeep, as the place was clean and reasonably well maintained, and the rooms were large though utilitarian.  Rather, it showed its age in smaller touches such as the lack of electrical outlets at tabletop level at the undersized table in the room; the fact that the electrical outlets near the table, all two of them, and both occupied by plugs powering various things on the table, were located at floor level so that you had to grovel about to plug in and unplug things; and the fact that those sockets were not powered at all until I discovered that they were (weirdly) switched on and off at the entry light switch, thus meaning that charging items from these outlets while sleeping necessitated unscrewing a light bulb. Plainly, the hotel dates from a pre-computer age where no traveler would think of bringing any electrically powered device with them. Likewise, no easily accessible sockets near the night-stands. The staff were reasonably competent and not unfriendly, though somehat lacking in basic room maintenence training in the area of checking whether the bedside clock was correctly set. I was much inconvenienced by the fact that mine was set precisely two hours slow, so I very nearly missed the start of an important conference at the convention center. Yes, I was an idiot to rely on the hotel's clock, I admit it! But still! Speaking of the convention center, it's a five-minute leisurely stroll away; very convenient. The Riverwalk is likewise close by, as is the Alamo, where you can admire the Alamo museum's collection of Bowie knives with coffin handles, a level of explicitness now mostly confined to the legal profession. Breakfast is free and generous though uninspired - highly processed carbs of all kinds, mystery scrambled eggs, and even more mysterious sausage-y objects swimming in grease. No fresh fruit, or even unfresh fruit; and lovers of tradition and OCD-ers in general will be glad to know it's exactly the same every morning. Internet was free and available wirelessly via two names, La Quinta and Laquinta, only one of which actually worked. I did not find wired connections (greater security), perhaps because I was sick of groveling around under the room's table to locate sockets. A bar (the 501) opens in the evening and offers basic bar snacks and reasonably priced adult beverages in a somewhat dispirited atmosphere reminiscent of eastern Europe, enlivened a bit by some intriguing and well-executed original paintings of musicians caught in the act. All told, a solidly middle of the road experience that the owners could elevate by a star or so by recognizing that modern travelers need convenient access to electrons, and lots of them. Keeping the clocks on time would not be a bad idea, either.

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EFAB049BC0D92322448037DD5C2ACF5B

Not what I hoped

The hotel was hard to find, especially at night - you have to go down a one-way alley to it, and it's not very well marked, so it's easy to drive right by. When I finally arrived, there was no parking lot or parking garage, a lot of no-parking signs, and there were many questionable looking vagrant characters standing in the street - didn't feel too safe. Off to a bad start... The hotel was in ok shape- not great - spots on the carpet, dingy paint, etc. The walls were thin - could hear people talking upstairs and in adjacent rooms - so I slept with the tv on low to keep other sounds less distracting. There is no thermostat in the rooms - only a baseboard heat system that didn't seem to work, and a ceiling fan. Two light bulbs out in the room. No outlet plug close to the bed. Turns out, there are a lot of homeless people who live outside the hotel, and you have to pay to park a block away. This is lower priced than most hotels in the area, but it's nowhere near the quality I expected. The positive reviews I read on the internet before I booked are very suspect whether they were genuine - Don't know how anyone could call this place a great place. Put it this way: If I had had my kids or wife with me, I would forfeited the reservation deposit, and stayed elsewhere.

Not what I hoped The hotel was hard to find, especially at night - you have to go down a one-way alley to it, and it's not very well marked, so it's easy to drive right by. When I finally arrived, there was no parking lot or parking garage, a lot of no-parking signs, and there were many questionable looking vagrant characters standing in the street - didn't feel too safe. Off to a bad start... The hotel was in ok shape- not great - spots on the carpet, dingy paint, etc. The walls were thin - could hear people talking upstairs and in adjacent rooms - so I slept with the tv on low to keep other sounds less distracting. There is no thermostat in the rooms - only a baseboard heat system that didn't seem to work, and a ceiling fan. Two light bulbs out in the room. No outlet plug close to the bed. Turns out, there are a lot of homeless people who live outside the hotel, and you have to pay to park a block away. This is lower priced than most hotels in the area, but it's nowhere near the quality I expected. The positive reviews I read on the internet before I booked are very suspect whether they were genuine - Don't know how anyone could call this place a great place. Put it this way: If I had had my kids or wife with me, I would forfeited the reservation deposit, and stayed elsewhere.

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B63931E2C887B35994F51D4B6408EDFB

Great place for an excellent (business) stay!

Great hotel with excellent service. High price-quality ration. Staff was nice, very friendly and professional. Really trying to help you. Any request or question is handled fast and satisfying. Personal attention - also from the manager - makes it a special guest experience. Nice, clean and modern rooms, great facilities (pool area, fitness, business center, boardroom, etc). Good restaurant and nice bar that makes that the hotel has everything you need. Only elevator is very slow, but the manager assured it's going to be replaced in the coming period. Also location is not most inspiring, but well located to reach all parts of Houston, and with the hotel facilities you don't miss anything.

Great place for an excellent (business) stay! Great hotel with excellent service. High price-quality ration. Staff was nice, very friendly and professional. Really trying to help you. Any request or question is handled fast and satisfying. Personal attention - also from the manager - makes it a special guest experience. Nice, clean and modern rooms, great facilities (pool area, fitness, business center, boardroom, etc). Good restaurant and nice bar that makes that the hotel has everything you need. Only elevator is very slow, but the manager assured it's going to be replaced in the coming period. Also location is not most inspiring, but well located to reach all parts of Houston, and with the hotel facilities you don't miss anything.

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0CDDF85A1849FED79FFC1D80EAE60B68

Great hotel for access to the medical centres

Stayed at hotel for 10 days while was visiting a family member in TIIR. Courtesy bus runs to the medical district every hour (on the half hour) & the drivers are very friendly and accommodating. Rooms are spacious and housekeeping is excellent. Recommend this hotel

Great hotel for access to the medical centres Stayed at hotel for 10 days while was visiting a family member in TIIR. Courtesy bus runs to the medical district every hour (on the half hour) & the drivers are very friendly and accommodating. Rooms are spacious and housekeeping is excellent. Recommend this hotel

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FC76025EA888F8070AAE6D616E67B132

A gem in Manhattan

Great hotel for being out and about in the big apple. Clean. Friendly. Safe. Charming neighborhood. Close to subways. affordable. And comes with full breakfast. We will be back

A gem in Manhattan Great hotel for being out and about in the big apple. Clean. Friendly. Safe. Charming neighborhood. Close to subways. affordable. And comes with full breakfast. We will be back

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1E174FDEEDD259F28D2624AF8A7BF9F3

Fantastic weekend. Loved it, we will be back

My wife and me stayed for the weekend at this property. The room was great, grounds are exquisite, staff fabulous, ans spa great. we also played golf, great golf course. This is a first class hotel on all accounts. we will be back.

Fantastic weekend. Loved it, we will be back My wife and me stayed for the weekend at this property. The room was great, grounds are exquisite, staff fabulous, ans spa great. we also played golf, great golf course. This is a first class hotel on all accounts. we will be back.

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39F79D5B2E772A232E1664E6EF3B17F0

Small, yet fully featured

You would pass right by Morgans unless you knew it was there. The small lobby is followed by a small reception area and small rooms, but what the hotel lacks in size, it makes up for with good quality finishing and friendliness. Our room on the 15th floor had a view of downtown Manhattan, and we could kneel on the inset sofa and spend time looking out at leisure. The bed was comfortable, though the room was rather hot and we didn't sleep so well because of it. A dodgy thermostat that turned 'cool' into 'hot' while we were sleeping was just terrible, and even though the staff didn't fix it during our three-night stay, they tried their best to figure it out and even offered us another room. The walk-in shower was lovely (drench-style) and we had nice toiletries to choose from. The room had a fridge for guest use, as well as the standard expensive fridge full of goodies, and there was a safe for our valuables. The TV was HD and offered pay-per-view content, as well as a bunch of regular channels. We had free wifi access, which was stable and relatively fast. Breakfast was a nice treat. You're in a large room with a central 'island' that houses the food, such as cereals, coffee, juice, pastries, bagels, fresh fruit, yogurt etc. The music is gentle and awakening, and the mood is like an old night club, complete with booths as well as generic tables. Everything is clean and well presented, though the breakfast staff are quiet and not as friendly as the rest of the staff in the hotel. Our doorman was a great guy: always friendly and conversational, and the guy who tried to fix our thermostat was genuine and professional. The reception staff were also spot-on. Location is brilliant, being a couple of blocks away from Grand Central Terminal – a gateway to the rest of Manhattan. We would stay at Morgans again.

Small, yet fully featured You would pass right by Morgans unless you knew it was there. The small lobby is followed by a small reception area and small rooms, but what the hotel lacks in size, it makes up for with good quality finishing and friendliness. Our room on the 15th floor had a view of downtown Manhattan, and we could kneel on the inset sofa and spend time looking out at leisure. The bed was comfortable, though the room was rather hot and we didn't sleep so well because of it. A dodgy thermostat that turned 'cool' into 'hot' while we were sleeping was just terrible, and even though the staff didn't fix it during our three-night stay, they tried their best to figure it out and even offered us another room. The walk-in shower was lovely (drench-style) and we had nice toiletries to choose from. The room had a fridge for guest use, as well as the standard expensive fridge full of goodies, and there was a safe for our valuables. The TV was HD and offered pay-per-view content, as well as a bunch of regular channels. We had free wifi access, which was stable and relatively fast. Breakfast was a nice treat. You're in a large room with a central 'island' that houses the food, such as cereals, coffee, juice, pastries, bagels, fresh fruit, yogurt etc. The music is gentle and awakening, and the mood is like an old night club, complete with booths as well as generic tables. Everything is clean and well presented, though the breakfast staff are quiet and not as friendly as the rest of the staff in the hotel. Our doorman was a great guy: always friendly and conversational, and the guy who tried to fix our thermostat was genuine and professional. The reception staff were also spot-on. Location is brilliant, being a couple of blocks away from Grand Central Terminal – a gateway to the rest of Manhattan. We would stay at Morgans again.

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445D2DFA426A802E8B8B7FBCE5F67970

Shabby & tired

Having stayed in New York a lot, I decided we needed the facilities of an apartment this time - just for drinks and breakfast facilities. Eastgate Tower is well located and quiet,in terms of traffic noise, but it seriously needs a cash injection. The rooms are dated - lots of use of brown.. The kitchen was shabby, scruffy and there is no way you could have cooked anything, given the facilities and utensils. It would be a better idea to take some of the kitchen away, but make it smarter and not offer a 'full' kitchen. The public areas are shabby and very dated. Upon check in, the staff were courteous, but they did the classic 'oh, your room isn't ready, but a more expensive one is, would you like to upgrade?'.. Which catches most tired people, and is just a vile trait of Hotels. There is nothing at Eastgate Tower - the once open bar now forms the luggage storage room, so youcan't get as much as a drink at the end of the day, thoughthesurrounding are is good, and safe. Having the space was nice, but I would have rather spent the £300 a night on a better quality of hotel. Beware the expense of the Internet $14 a day, which, in this day and age, is just unacceptable! And it's very unreliable...

Shabby & tired Having stayed in New York a lot, I decided we needed the facilities of an apartment this time - just for drinks and breakfast facilities. Eastgate Tower is well located and quiet,in terms of traffic noise, but it seriously needs a cash injection. The rooms are dated - lots of use of brown.. The kitchen was shabby, scruffy and there is no way you could have cooked anything, given the facilities and utensils. It would be a better idea to take some of the kitchen away, but make it smarter and not offer a 'full' kitchen. The public areas are shabby and very dated. Upon check in, the staff were courteous, but they did the classic 'oh, your room isn't ready, but a more expensive one is, would you like to upgrade?'.. Which catches most tired people, and is just a vile trait of Hotels. There is nothing at Eastgate Tower - the once open bar now forms the luggage storage room, so youcan't get as much as a drink at the end of the day, thoughthesurrounding are is good, and safe. Having the space was nice, but I would have rather spent the £300 a night on a better quality of hotel. Beware the expense of the Internet $14 a day, which, in this day and age, is just unacceptable! And it's very unreliable...

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0CC7724DFD162F81C7BFD5F2DD576B8F

Mr. Mike Burton

Mr. Burton was extremely courteous and helpful to me during my stay at the State BPA Leadership Conference. Thank you Mr. Burton for making our stay a memory we won't forget. Ted Stephens & Family

Mr. Mike Burton Mr. Burton was extremely courteous and helpful to me during my stay at the State BPA Leadership Conference. Thank you Mr. Burton for making our stay a memory we won't forget. Ted Stephens & Family

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58E9922E2E5528AC259852475A170ED2

Great Hotel and Location; Poor Pool/Exercise Area

Hard to find a better location: just a block from where the airport train stops (Westlake train station and bus tunnel under Nordstrom's, from which you can get almost anywhere), across from the Westlake shopping center and monorail hub, across the street from a pharmacy which sells snacks and minimal groceries, and only a short 15-minute walk to Pike's Place market and the waterfront. This is a large hotel. I was here for a conference and spent most of my time on the three conference floors, so for business travelers here's my take on that: many rooms, some huge some small, which makes this a perfect place for such events. Room setup and service was great. My only complaint is that a few times the doors between room dividers (in the Cascade rooms) didn't close properly, so it was difficult to hear over noise from adjoining sessions. The guest rooms were great, and the "heavenly beds" were indeed heavenly. The in-house restaurant was ok, but not great. I ate from the buffet Sunday morning before I flew out--a very large selection (scrambled eggs, fresh pancakes, plentiful fruit, and rolls, bacon, sausage, yogurt, etc), but the eggs were dry and overcooked. Adult buffet price was $19.00. The exercise room was small and cramped. It contained barbells, an exercise ball and three different weight machines. You wouldn't want to spend much time in here, especially if there were more than one other person. The pool was a disappointment; small and so shallow at one end that you hit your hands/feet when swimming laps. And it tasted/smelled salty and a little disgusting. The temperature in both the pool and the spa varied widely from day to day--one day it was so cold it was unbearable to swim in. And there was plaster falling off the pillar at the west end, which no one cleaned up during my entire 4-day stay and which thus got tracked around the pool. But aside from the pool problem, this was a great hotel

Great Hotel and Location; Poor Pool/Exercise Area Hard to find a better location: just a block from where the airport train stops (Westlake train station and bus tunnel under Nordstrom's, from which you can get almost anywhere), across from the Westlake shopping center and monorail hub, across the street from a pharmacy which sells snacks and minimal groceries, and only a short 15-minute walk to Pike's Place market and the waterfront. This is a large hotel. I was here for a conference and spent most of my time on the three conference floors, so for business travelers here's my take on that: many rooms, some huge some small, which makes this a perfect place for such events. Room setup and service was great. My only complaint is that a few times the doors between room dividers (in the Cascade rooms) didn't close properly, so it was difficult to hear over noise from adjoining sessions. The guest rooms were great, and the "heavenly beds" were indeed heavenly. The in-house restaurant was ok, but not great. I ate from the buffet Sunday morning before I flew out--a very large selection (scrambled eggs, fresh pancakes, plentiful fruit, and rolls, bacon, sausage, yogurt, etc), but the eggs were dry and overcooked. Adult buffet price was $19.00. The exercise room was small and cramped. It contained barbells, an exercise ball and three different weight machines. You wouldn't want to spend much time in here, especially if there were more than one other person. The pool was a disappointment; small and so shallow at one end that you hit your hands/feet when swimming laps. And it tasted/smelled salty and a little disgusting. The temperature in both the pool and the spa varied widely from day to day--one day it was so cold it was unbearable to swim in. And there was plaster falling off the pillar at the west end, which no one cleaned up during my entire 4-day stay and which thus got tracked around the pool. But aside from the pool problem, this was a great hotel

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5544214FC0B9250A3134576E9CE0368C

Overall nice, but could use a bit if a refresh

Why Stay There: -Having a bedroom, kitchen and living room is fantastic when traveling. -The front desk was helpful and courteous; Check-in was quick and easy -Location is great - a block from the GWU metro; although it is a good 15 minute walk to Georgetown and the White House, it is only 2-3 streets and doesn't feel like that long -Starbuck's and tea always free and available in the lobby is a nice touch -Beds are comfortable Why You May Consider Somewhere Else: -For a room of that size, the bathroom is very small. It is efficiently stocked, but should be at least a few feet larger. -This hotel used to be condos and the only set of elevators are used by all staff and patrons which means they get used a lot are are showing their age. I wanted to take WD-40 to the door to make it stop creaking. -Overall the hotel is clean the way a teenager cleans their room - at first glance all is well until you begin really looking and you notice baseboards and less used furniture could use a really good dusting. -The furniture in the room is getting very close to retirement. -Parking is valet only (which I am fine with since the lot was probably not in the same building). It is 36.50 per day plus tax which makes it more than $40 per day. Paying for parking in major cities is just part of travel but I have seen nicer hotels closer to the city centre for less.

Overall nice, but could use a bit if a refresh Why Stay There: -Having a bedroom, kitchen and living room is fantastic when traveling. -The front desk was helpful and courteous; Check-in was quick and easy -Location is great - a block from the GWU metro; although it is a good 15 minute walk to Georgetown and the White House, it is only 2-3 streets and doesn't feel like that long -Starbuck's and tea always free and available in the lobby is a nice touch -Beds are comfortable Why You May Consider Somewhere Else: -For a room of that size, the bathroom is very small. It is efficiently stocked, but should be at least a few feet larger. -This hotel used to be condos and the only set of elevators are used by all staff and patrons which means they get used a lot are are showing their age. I wanted to take WD-40 to the door to make it stop creaking. -Overall the hotel is clean the way a teenager cleans their room - at first glance all is well until you begin really looking and you notice baseboards and less used furniture could use a really good dusting. -The furniture in the room is getting very close to retirement. -Parking is valet only (which I am fine with since the lot was probably not in the same building). It is 36.50 per day plus tax which makes it more than $40 per day. Paying for parking in major cities is just part of travel but I have seen nicer hotels closer to the city centre for less.

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002F316C2634285FEDBCDBB313962389

Great Stay

There are some wonderful hotels in San Diego for sure....the Sofia should be considered as a great location and very nice hotel. The lobby and staff are great... The hotel has a great little restaurant names Currant that is right off the lobby and includes late night meals and outdoor seating. Located a couple blocks from the Gaslamp district, this is a great find for the money. Rooms are a little small, but well appointed. Free water and coffee are in the rooms. A small mini fridge and microwave are included if you want to bring some of your own goodies. This is an older style building that appears to have been fully renovated within the last few years. I will stay here again, even for pleasure.

Great Stay There are some wonderful hotels in San Diego for sure....the Sofia should be considered as a great location and very nice hotel. The lobby and staff are great... The hotel has a great little restaurant names Currant that is right off the lobby and includes late night meals and outdoor seating. Located a couple blocks from the Gaslamp district, this is a great find for the money. Rooms are a little small, but well appointed. Free water and coffee are in the rooms. A small mini fridge and microwave are included if you want to bring some of your own goodies. This is an older style building that appears to have been fully renovated within the last few years. I will stay here again, even for pleasure.

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71B5677573EBDC2614D82789D89F86B2

Convenient airport hotel

Stayed at the hotel having missed my connection. The hotel is frequented by airline crews and is very efficient at processing guests - check-in/out is a breeze. Hotel shuttle gets you to/from the airport seamlessly. Hotel rooms are spacious and modern enough. I didn't find the airport noise to be an issue. The hotel bar is a decent place for a drink and snack (I ate dinner elsewhere). If you want a place for the night by the airport, this is a decent enough hotel.

Convenient airport hotel Stayed at the hotel having missed my connection. The hotel is frequented by airline crews and is very efficient at processing guests - check-in/out is a breeze. Hotel shuttle gets you to/from the airport seamlessly. Hotel rooms are spacious and modern enough. I didn't find the airport noise to be an issue. The hotel bar is a decent place for a drink and snack (I ate dinner elsewhere). If you want a place for the night by the airport, this is a decent enough hotel.

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C9685DE4C4B0D8C648082EB645EF60EF

Hotel is great, location not so much

Having never been to California, we thought staying in Hollywood would be like staying in Times Square in New York, we were wrong. The hotel was much more expensive than the Paris in Las Vegas (where we stayed prior to coming to LA) and it had less amenities. This hotel is also very loud as apparently it doubles as a lounge/night club at night. The biggest disappointment was staying on Hollywood Blvd, nothing like we thought it would be. It was more dirty and run down than it appears on TV with lots of bums and boarded up shops. There's not really much to do around here once you see the Chinese Theater and Kodak Theater. If I could do it over again, I would probably stay somewhere closer to the water.

Hotel is great, location not so much Having never been to California, we thought staying in Hollywood would be like staying in Times Square in New York, we were wrong. The hotel was much more expensive than the Paris in Las Vegas (where we stayed prior to coming to LA) and it had less amenities. This hotel is also very loud as apparently it doubles as a lounge/night club at night. The biggest disappointment was staying on Hollywood Blvd, nothing like we thought it would be. It was more dirty and run down than it appears on TV with lots of bums and boarded up shops. There's not really much to do around here once you see the Chinese Theater and Kodak Theater. If I could do it over again, I would probably stay somewhere closer to the water.

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8EE06DEDD4F1DCD207B6F10D921C02E8

Great stay would come back

Went there for a quick weekend between business trips to celebrate our rece marriage! From desk was extremely welcoming, shout out to Suzy from ottawa! She welcomed us and was great. She also sent up champagne and amazing chocolates and berries. Staff extremely friendly. Rooms small but modern and view from 20th floor was great! Walking distance to times square, Macy's etc.. Small issue at end with my company travel agent not having booked special which included parking and manager was not as accommodating as I would have expected but worked out with parking garage in the end. Tip. Join kimpton point program as Internet will then be included, have stayed at previous kimpton in Cambridge which was also very nice.

Great stay would come back Went there for a quick weekend between business trips to celebrate our rece marriage! From desk was extremely welcoming, shout out to Suzy from ottawa! She welcomed us and was great. She also sent up champagne and amazing chocolates and berries. Staff extremely friendly. Rooms small but modern and view from 20th floor was great! Walking distance to times square, Macy's etc.. Small issue at end with my company travel agent not having booked special which included parking and manager was not as accommodating as I would have expected but worked out with parking garage in the end. Tip. Join kimpton point program as Internet will then be included, have stayed at previous kimpton in Cambridge which was also very nice.

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DB0A93157E14C987104D6198D443833B

As Always a perfect stay!

We had a wonderful time and were treated with such kindness. The woman who runs the reception and breakfast was the best in the world. I believe her name is Georgianna? What a jewel. The reception is done in high quality and the pool and outside areas were beautiful and clean. The wonderful aroma throughout the hotel spells clean! The young man at the desk greeted us with a smile every time we passed by and the rooms were top notch! Comfortable beds, great showers, cool AC and so much information and even a gift bag! Enjoyed the Riverwalk and will return!

As Always a perfect stay! We had a wonderful time and were treated with such kindness. The woman who runs the reception and breakfast was the best in the world. I believe her name is Georgianna? What a jewel. The reception is done in high quality and the pool and outside areas were beautiful and clean. The wonderful aroma throughout the hotel spells clean! The young man at the desk greeted us with a smile every time we passed by and the rooms were top notch! Comfortable beds, great showers, cool AC and so much information and even a gift bag! Enjoyed the Riverwalk and will return!

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1041E685A30565FF0B82AA7785C23E1E

Perfect Location

We couldnt have had a better stay,The rooms were clean and comfortable, Parking was a breeze.Pool was nice exercise room was small but it served its purpose.The staff was helpful and friendly,The location was great we walked to almost everything.Would stay here again in a heartbeat. Very good hotel for the price.

Perfect Location We couldnt have had a better stay,The rooms were clean and comfortable, Parking was a breeze.Pool was nice exercise room was small but it served its purpose.The staff was helpful and friendly,The location was great we walked to almost everything.Would stay here again in a heartbeat. Very good hotel for the price.

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819C146ACEDB144466DDC69F0E10651E

Ooh LA LA. Love.

Loved this hotel. My husband and I were in NYC for 3 days and I'm so picky about hotels. This was perfect. Amazing costumer service (Stephanie rocks!) and adorable rooms. Super clean, modern with a touch of French. The complimentary breakfast is tasty and the server (I didn't get his name) was awesome. If you want a boutique hotel in a great part of the city, I highly recommend The French Quarters. Merci.

Ooh LA LA. Love. Loved this hotel. My husband and I were in NYC for 3 days and I'm so picky about hotels. This was perfect. Amazing costumer service (Stephanie rocks!) and adorable rooms. Super clean, modern with a touch of French. The complimentary breakfast is tasty and the server (I didn't get his name) was awesome. If you want a boutique hotel in a great part of the city, I highly recommend The French Quarters. Merci.

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CDA39CEB7E244B1248A984CFEF5B52F1

Great Location! Beautiful Views!

This small but gorgeous hotel was everything I could have asked for on valentines day! Upon arrival, the hotel looks very normal..... until you step into the BEAUTIFUL courtyard that overlooks the beach right in their backyard! VERY friendly staff and a great beach hotel vibe! Will definitely be staying here again soon!

Great Location! Beautiful Views! This small but gorgeous hotel was everything I could have asked for on valentines day! Upon arrival, the hotel looks very normal..... until you step into the BEAUTIFUL courtyard that overlooks the beach right in their backyard! VERY friendly staff and a great beach hotel vibe! Will definitely be staying here again soon!

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3704F27B59A5D64DCD4375F8DE96FBFB

Great stay!

We spent five nights at the Jewel, and like many previous reviewers, found the location top notch. The immediate area facing Rockefeller Center is most pleasant. We were able to walk over and watch the Today show being broadcast in the mornings. On Fridays, the Today show has live outdoor concerts right in the plaza, since Justin Bieber was performing the Friday we were there we skipped it (no offense Beiber fans!) but it would be a great location if you wanted to see the concerts. There are several reasonably priced breakfast/lunch restuarants nearby that many of the office workers seem to frequent which helped make this pricey area a little more affordable. The hotel does not have a restuarant on site, but we didn't find that to be a problem as there was a wide selection of many finer dining options close by as well. Additionally the hotel is just a few steps from the glitzy shops of Fifth Avenue which makes for some fine window shopping, and the glorious St. Patrick's Cathedral is right on the corner. Times Square is a few minutes walk away if you are going to the theater. The hotel itself was really the perfect solution for us. We wanted something modern and smaller in size. Though the hotel was full several nights you really wouldn't know it. The elevator was always available and the rooms were very sound proof. The only exception was a group in the room next door that talked loudly when they were in the hall. The doors to the rooms are clustered together so that sound does filter in, but it really wasn't a problem rather an occasionally short-lived annoyance. The only noise from the outside was from an infrequent siren, but again that is to be expected when you are facing streetside. We had the superior queen room which included a small sofa bed. The room was narrow and when the sofa bed was opened you could barely get by. However, the room was very long which accommodated the microwave, refrigerator, and a nicely sized desk with an additional phone and electrical outlets. When the sofa bed was not in use the room was perfectly adequate. I found the queen sized bed way too firm to my liking but I do like a really soft mattress. Housekeeping did a fine job and any requests from the front desk were handled promptly and cheerfully. The only glitch, hence the four star rating as opposed to the five, was with reservations. I had originally booked the room at the price of $329. Two months later I noticed the rate had gone down to $279. I sent an email and the hotel promptly responded and lowered my rate. A few days before departure I noted the rate had gone down yet again for three of the nights of our stay. I again sent an email but this time did not get response after 24 hours. I called the reservation number and was put on hold several times only to be told that rate did not exist. I sent the rate, found on the hotel's own web site, as a link to the reservation staff. I also sent it as an attachment. I was told a supervisor would get back to me shortly. When that didn't happen after several hours I called again only to get the same run-around. Since I had several hours waiting for a return call, I discovered that multiple third party web sites were also advertising the lower rate. None of this information got me anywhere. I subsequently found out that reservations were handled by agents in Connecticut and not directly by the hotel. I finally gave up out of frustration because the small reduction was taking more of my time than it was worth. That being said, I do think the hotel was well worth the $279 rate we paid. We would have paid at least that at a similar property in Times Square, but we were able to enjoy the MUCH better location of Rockefeller Center. All in all, we would definitely choose The Jewel again for its excellent location and front desk staff.

Great stay! We spent five nights at the Jewel, and like many previous reviewers, found the location top notch. The immediate area facing Rockefeller Center is most pleasant. We were able to walk over and watch the Today show being broadcast in the mornings. On Fridays, the Today show has live outdoor concerts right in the plaza, since Justin Bieber was performing the Friday we were there we skipped it (no offense Beiber fans!) but it would be a great location if you wanted to see the concerts. There are several reasonably priced breakfast/lunch restuarants nearby that many of the office workers seem to frequent which helped make this pricey area a little more affordable. The hotel does not have a restuarant on site, but we didn't find that to be a problem as there was a wide selection of many finer dining options close by as well. Additionally the hotel is just a few steps from the glitzy shops of Fifth Avenue which makes for some fine window shopping, and the glorious St. Patrick's Cathedral is right on the corner. Times Square is a few minutes walk away if you are going to the theater. The hotel itself was really the perfect solution for us. We wanted something modern and smaller in size. Though the hotel was full several nights you really wouldn't know it. The elevator was always available and the rooms were very sound proof. The only exception was a group in the room next door that talked loudly when they were in the hall. The doors to the rooms are clustered together so that sound does filter in, but it really wasn't a problem rather an occasionally short-lived annoyance. The only noise from the outside was from an infrequent siren, but again that is to be expected when you are facing streetside. We had the superior queen room which included a small sofa bed. The room was narrow and when the sofa bed was opened you could barely get by. However, the room was very long which accommodated the microwave, refrigerator, and a nicely sized desk with an additional phone and electrical outlets. When the sofa bed was not in use the room was perfectly adequate. I found the queen sized bed way too firm to my liking but I do like a really soft mattress. Housekeeping did a fine job and any requests from the front desk were handled promptly and cheerfully. The only glitch, hence the four star rating as opposed to the five, was with reservations. I had originally booked the room at the price of $329. Two months later I noticed the rate had gone down to $279. I sent an email and the hotel promptly responded and lowered my rate. A few days before departure I noted the rate had gone down yet again for three of the nights of our stay. I again sent an email but this time did not get response after 24 hours. I called the reservation number and was put on hold several times only to be told that rate did not exist. I sent the rate, found on the hotel's own web site, as a link to the reservation staff. I also sent it as an attachment. I was told a supervisor would get back to me shortly. When that didn't happen after several hours I called again only to get the same run-around. Since I had several hours waiting for a return call, I discovered that multiple third party web sites were also advertising the lower rate. None of this information got me anywhere. I subsequently found out that reservations were handled by agents in Connecticut and not directly by the hotel. I finally gave up out of frustration because the small reduction was taking more of my time than it was worth. That being said, I do think the hotel was well worth the $279 rate we paid. We would have paid at least that at a similar property in Times Square, but we were able to enjoy the MUCH better location of Rockefeller Center. All in all, we would definitely choose The Jewel again for its excellent location and front desk staff.

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FE87EA110DDE8C348C9BF21F1AA11388

Nice downtown hotel

Got a room for 2 nights for $85/night through Priceline. The location was close to little Itlay and walking distance to the Gas Lamp area. The hotels and rooms were clean and up to date. Small bar in the lobby had a good happy our menu with large shrimp cocktail for $5! The only downside was the fitness center. Good machines but both of the treadmills had issues with the TV/headphones working. The pool area on the 5th floor was nice and you could overlook the harbor a bit.

Nice downtown hotel Got a room for 2 nights for $85/night through Priceline. The location was close to little Itlay and walking distance to the Gas Lamp area. The hotels and rooms were clean and up to date. Small bar in the lobby had a good happy our menu with large shrimp cocktail for $5! The only downside was the fitness center. Good machines but both of the treadmills had issues with the TV/headphones working. The pool area on the 5th floor was nice and you could overlook the harbor a bit.

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6D5E5CFB1475E9950A68BE11F8683869

Morgan Hotel group again under whelms.

There wasn't anything really bad other than the 10 dollar a day internet charge for internet service that didn't work very well. The hotel is beautiful and the room was comfortable. It just isn't a level of service that goes above and beyond in a hotel that is charging top price. There are better run hotels in NYC. Now if you are a wealthy hip 20 something this is the hotel for you.

Morgan Hotel group again under whelms. There wasn't anything really bad other than the 10 dollar a day internet charge for internet service that didn't work very well. The hotel is beautiful and the room was comfortable. It just isn't a level of service that goes above and beyond in a hotel that is charging top price. There are better run hotels in NYC. Now if you are a wealthy hip 20 something this is the hotel for you.

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F75F7DFDD8552764A0D2A4F5F92BF943

Great Location!!

We enjoyed our stay June 25 through June 28. The hotel location couldn't been much better - located in the Dupont Circle area about 1/2 block from the Metro station and there are lots of restaurants and cafes in the area. Our room was small but clean and the bed was very comfortable. The air conditioner system was noisy and came on quite frequently throughout the night - we had to turn up the tv volume when it came on. The free continental breakfast was ok - if you get down there late your pickings are slim as they do not replenish the items. The first day we went down there was not much of a selection because we went late but the second time we went there was much to choose from including waffles. The roof top pool area was very nice - we just wished that it was open past 9 PM because it would have been nice to sit and relax after a long day of sightseeing. Not a lot of interaction with the staff but they seemed pleasant enough. All in all we would definitely stay here again if we could get the same rate we got for this trip.

Great Location!! We enjoyed our stay June 25 through June 28. The hotel location couldn't been much better - located in the Dupont Circle area about 1/2 block from the Metro station and there are lots of restaurants and cafes in the area. Our room was small but clean and the bed was very comfortable. The air conditioner system was noisy and came on quite frequently throughout the night - we had to turn up the tv volume when it came on. The free continental breakfast was ok - if you get down there late your pickings are slim as they do not replenish the items. The first day we went down there was not much of a selection because we went late but the second time we went there was much to choose from including waffles. The roof top pool area was very nice - we just wished that it was open past 9 PM because it would have been nice to sit and relax after a long day of sightseeing. Not a lot of interaction with the staff but they seemed pleasant enough. All in all we would definitely stay here again if we could get the same rate we got for this trip.

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1F95786CB88145F41A7477F56FD385CA

Romantic Place Downtown

We stayed here to celebrate our 10th anniversary. The staff was friendly and because they knew it was our anniversary, they sent up a complimentary bottle of champagne and chocolate covered strawberries...nice touch. The beds are super comfortable, rooms are very clean, and the location is within walking distance from San Antonio attractions such as the Alamo and River Center. There is a bar on the 1st floor called V-bar and it's a cool place to have drinks and dance to some good music at night. The hotel is kind of pricey, but it's downtown and meant for tourists (we're local). There is no swimming pool, which is is kind of weird.

Romantic Place Downtown We stayed here to celebrate our 10th anniversary. The staff was friendly and because they knew it was our anniversary, they sent up a complimentary bottle of champagne and chocolate covered strawberries...nice touch. The beds are super comfortable, rooms are very clean, and the location is within walking distance from San Antonio attractions such as the Alamo and River Center. There is a bar on the 1st floor called V-bar and it's a cool place to have drinks and dance to some good music at night. The hotel is kind of pricey, but it's downtown and meant for tourists (we're local). There is no swimming pool, which is is kind of weird.

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1ED11C5776DEB84CCBFD421DBF12826B

Rooms are desperate for some TLC

I gave the Waldorf another try during a recent stay in NYC for an event in the hotel ballroom and was disappointed yet again. Rates were approaching $500 (close to $600 with taxes!) and the rooms looked equivalent to what you'd find in a $100 NYC room. Beyond the beautiful lobby and service are dated rooms that are in desperate need for an update and TLC. The carpets look to be about as old as the hotel is. The bathrooms look at least 15 years old and are not at all comfortable. The A/C is loud, as is the noise level from hallway traffic. The rest of the room leaves nothing to offer. I've heard the suites are much nicer, but if you plan on staying in a standard guest room you will be much happier at the many other options available to you just blocks away. Sorry Waldorf.

Rooms are desperate for some TLC I gave the Waldorf another try during a recent stay in NYC for an event in the hotel ballroom and was disappointed yet again. Rates were approaching $500 (close to $600 with taxes!) and the rooms looked equivalent to what you'd find in a $100 NYC room. Beyond the beautiful lobby and service are dated rooms that are in desperate need for an update and TLC. The carpets look to be about as old as the hotel is. The bathrooms look at least 15 years old and are not at all comfortable. The A/C is loud, as is the noise level from hallway traffic. The rest of the room leaves nothing to offer. I've heard the suites are much nicer, but if you plan on staying in a standard guest room you will be much happier at the many other options available to you just blocks away. Sorry Waldorf.

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F488BCDC36E8464DCB6C491D36B510B5

The Best Location for NYC

Stayed here in Feb 2012 for my Birthday it was a great location and we were on the 34th Floor. The rooms are HUGE as are The Beds, we were expecting small rooms & beds as thats what people tell you to expect in NYC Hotels - These rooms were massive! No Complaints. On the minus side The Breakfast was really expensive and on our last day to leave your luggage at the hotel you have to pay after 10am. Also the room Carpet was a bit worn & stained by the bathroom entrance - But that did not bother me - as the Room exceeded expectations.

The Best Location for NYC Stayed here in Feb 2012 for my Birthday it was a great location and we were on the 34th Floor. The rooms are HUGE as are The Beds, we were expecting small rooms & beds as thats what people tell you to expect in NYC Hotels - These rooms were massive! No Complaints. On the minus side The Breakfast was really expensive and on our last day to leave your luggage at the hotel you have to pay after 10am. Also the room Carpet was a bit worn & stained by the bathroom entrance - But that did not bother me - as the Room exceeded expectations.

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1030235734DBBD4C565FB9934A485C68

Nicely Done on a Busy Holiday Night

We travelled to Columbus on New Years Eve to enjoy a Blue Jackets game and celebrate the Holiday. We arrived around 5:00 PM and were greeted by very friendly ladies at the front desk. They got us checked in and honored a "high room with a view request" made on their website when I made the original reservation. We were also given vouchers for free beer/wine in their Lobby Area. The room we reserved was not a "suite" but it was very spacious for a double queen room. The room had a flat screen, plenty of work space at the desk, FREE wired or wireless internet, microwave, refrig etc. The beds were very comfortable and the room's HVAC system was very easy to manage via a thermostat on the wall. The bathroom was small but how much space do you really need to shower? Requests were made in the AM on the First for extra towels and they were delivered within 10 minutes. We did not make it in time to try the free dinner but we did enjoy the free breakfast. Eggs, bacon, waffles, sausage, french toast, cereal, donuts, muffins, juice, coffee, soft drinks, biscuits and gravy were all included. It was incredibly busy but the staff did an excellent job of keeping the platters full and fresh. Parking is available via an attached garage and navigating the facility was very easy. The only negative in the stay was there are only two elevators that service the garage and eight floors of the hotel. The wait time for elevators was up to 15 minutes between 0930 and 1130 in the morning. Seems like a flaw in design and was significant enough to be worthy of mention as a negative here. If you are in a hurry in the morning you may want to ask for a low floor so you can utilize the steps to access parking or the Lobby during peak times. All of the staff from the Check In staff, to the buffet staff, to the housekeepers were ALL incredibly friendly and helpful! 10 stars to the Drury for service! If you are in Columbus and want to enjoy a spacious room in a facility that is clean and staffed with friendly people for under $200.00 a night I would recommend this hotel!

Nicely Done on a Busy Holiday Night We travelled to Columbus on New Years Eve to enjoy a Blue Jackets game and celebrate the Holiday. We arrived around 5:00 PM and were greeted by very friendly ladies at the front desk. They got us checked in and honored a "high room with a view request" made on their website when I made the original reservation. We were also given vouchers for free beer/wine in their Lobby Area. The room we reserved was not a "suite" but it was very spacious for a double queen room. The room had a flat screen, plenty of work space at the desk, FREE wired or wireless internet, microwave, refrig etc. The beds were very comfortable and the room's HVAC system was very easy to manage via a thermostat on the wall. The bathroom was small but how much space do you really need to shower? Requests were made in the AM on the First for extra towels and they were delivered within 10 minutes. We did not make it in time to try the free dinner but we did enjoy the free breakfast. Eggs, bacon, waffles, sausage, french toast, cereal, donuts, muffins, juice, coffee, soft drinks, biscuits and gravy were all included. It was incredibly busy but the staff did an excellent job of keeping the platters full and fresh. Parking is available via an attached garage and navigating the facility was very easy. The only negative in the stay was there are only two elevators that service the garage and eight floors of the hotel. The wait time for elevators was up to 15 minutes between 0930 and 1130 in the morning. Seems like a flaw in design and was significant enough to be worthy of mention as a negative here. If you are in a hurry in the morning you may want to ask for a low floor so you can utilize the steps to access parking or the Lobby during peak times. All of the staff from the Check In staff, to the buffet staff, to the housekeepers were ALL incredibly friendly and helpful! 10 stars to the Drury for service! If you are in Columbus and want to enjoy a spacious room in a facility that is clean and staffed with friendly people for under $200.00 a night I would recommend this hotel!

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E675FACD8237FBB5B662A4753B283C29

Mixed bag is the best I can say

Uneven stay is the best way to rate this hotel. Hotel is big and airy but the rooms were not clean. My wife made the mistake of looking under a bed and it was gross. Food, wrappers, dust, etc. Food at the concierge lounge was pretty bad. Check in took over 20 minutes and I have Platinum status. They only real upside was the valet who found my rental car keys. The beds were pretty comfortable. The hotel generally has favorable rates so I guess they are trying to get business.

Mixed bag is the best I can say Uneven stay is the best way to rate this hotel. Hotel is big and airy but the rooms were not clean. My wife made the mistake of looking under a bed and it was gross. Food, wrappers, dust, etc. Food at the concierge lounge was pretty bad. Check in took over 20 minutes and I have Platinum status. They only real upside was the valet who found my rental car keys. The beds were pretty comfortable. The hotel generally has favorable rates so I guess they are trying to get business.

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A748949A9A51A4F568AEBD3A1D75DF37

Just what the traveler ordered

I stayed at the Chelsea Lodge a few years ago and remembered it fondly, so I stayed here again for a recent visit. It's the perfect place for me when I visit NY. Yeah, the rooms are a little small and it’s a bit noisy, but hey, it's New York! I felt like I did when I lived here years ago in college. The things that really matter to me about it are: it's clean, I felt safe, I was walking distance to food places (24 hours yay!), and several subway lines are nearby. I was happy to revisit an old friend, definitely would book it again!

Just what the traveler ordered I stayed at the Chelsea Lodge a few years ago and remembered it fondly, so I stayed here again for a recent visit. It's the perfect place for me when I visit NY. Yeah, the rooms are a little small and it’s a bit noisy, but hey, it's New York! I felt like I did when I lived here years ago in college. The things that really matter to me about it are: it's clean, I felt safe, I was walking distance to food places (24 hours yay!), and several subway lines are nearby. I was happy to revisit an old friend, definitely would book it again!

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9EE44B7C4D27FCA98F31201D8062963B

Elegant Gem in DC

We recently stayed at the Hotel Rouge. It was one of the two choicesfor accomodations for a "destination wedding". It is located in near the Dupont Circle area , within walking distance to the metro and many choices for dining. I "joined" the Kimpton Hotel guest program and upon arrival, I was not only greated by name, but I got a hand written note welcoming me to the hotel. The staff was extremely accomodating for every little or big request . From the desk clerks to the house managers -they even remember where you go and they inquire if you had a good time on your return. The rooms are spacious, and beautifully decorated. (Although there is agreat deal of red in the decor throughout and the carpet pattern is a little dizzying late at night after a drink or two!) The hotel has a small area in the lobby for coffee in the am served gratis or you can go into the bar for breakfast. The menu is pricey for what you get, but it is DC and convienient, although extremely slow service. Also, parking is available, valet only and is also pricey. My only real problem was driving in and finding the hotel. The entrance does not face the main street and the traffic circles in DC are notorious. All in all, we throughroughly enjoyed our stay and it was only a block from the wedding venue!

Elegant Gem in DC We recently stayed at the Hotel Rouge. It was one of the two choicesfor accomodations for a "destination wedding". It is located in near the Dupont Circle area , within walking distance to the metro and many choices for dining. I "joined" the Kimpton Hotel guest program and upon arrival, I was not only greated by name, but I got a hand written note welcoming me to the hotel. The staff was extremely accomodating for every little or big request . From the desk clerks to the house managers -they even remember where you go and they inquire if you had a good time on your return. The rooms are spacious, and beautifully decorated. (Although there is agreat deal of red in the decor throughout and the carpet pattern is a little dizzying late at night after a drink or two!) The hotel has a small area in the lobby for coffee in the am served gratis or you can go into the bar for breakfast. The menu is pricey for what you get, but it is DC and convienient, although extremely slow service. Also, parking is available, valet only and is also pricey. My only real problem was driving in and finding the hotel. The entrance does not face the main street and the traffic circles in DC are notorious. All in all, we throughroughly enjoyed our stay and it was only a block from the wedding venue!

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FB96D419FCEF2BCD9299DCE433DA00F7

Very new and clean rooms - and perfect location!

Great location - just a block from Rockefeller Center, and I could see Radio City from my room. Hotel room was very clean, felt very new, and like almost all boutique hotels in NY, pretty small. However I'll take "clean and new" over anything else. Free wired Internet access, too. Business office is on the 2nd floor, and they allow you to do free printing. Ladies at the front reception were very friendly and helpful. I'd definitely stay here again. Reasonable rate for the NY market - I paid about $239/night. Definitely get up early and try to get on The Today Show -- it's just a block away. I didn't get on TV but at least I got to shake Al Roker's hand! :)

Very new and clean rooms - and perfect location! Great location - just a block from Rockefeller Center, and I could see Radio City from my room. Hotel room was very clean, felt very new, and like almost all boutique hotels in NY, pretty small. However I'll take "clean and new" over anything else. Free wired Internet access, too. Business office is on the 2nd floor, and they allow you to do free printing. Ladies at the front reception were very friendly and helpful. I'd definitely stay here again. Reasonable rate for the NY market - I paid about $239/night. Definitely get up early and try to get on The Today Show -- it's just a block away. I didn't get on TV but at least I got to shake Al Roker's hand! :)

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DE146C43E9112D14E8AA1E7573018FA3

Make Sure to Check the Sheets

The hotel has undergone a renovation and was lovely. The amenities such as free wi-fi and free use of an iPad were great. However, everything else notwithstanding the ultimate goal of staying in a hotel is to get a good night sleep. After returning to the hotel late at night and getting prepared for bed my wife turned down the bed and we were horrified to see that there were hairs all over the sheets. The linens had obviously not been changed prior to our checking in, (even though the maid had left us a nice note saying that our comfort was her goal). The bottom sheet looked as if it had been simply tucked in and covered over. It was gross. To its credit the hotel quickly sent up an employee who changed the sheets, (with my help). They gave us a $50.00 credit. I think we should have been comped for the night, but was too tired to argue. Didn't sleep well that night.

Make Sure to Check the Sheets The hotel has undergone a renovation and was lovely. The amenities such as free wi-fi and free use of an iPad were great. However, everything else notwithstanding the ultimate goal of staying in a hotel is to get a good night sleep. After returning to the hotel late at night and getting prepared for bed my wife turned down the bed and we were horrified to see that there were hairs all over the sheets. The linens had obviously not been changed prior to our checking in, (even though the maid had left us a nice note saying that our comfort was her goal). The bottom sheet looked as if it had been simply tucked in and covered over. It was gross. To its credit the hotel quickly sent up an employee who changed the sheets, (with my help). They gave us a $50.00 credit. I think we should have been comped for the night, but was too tired to argue. Didn't sleep well that night.

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F6C9F8B597276683662DD5FFE18EE2BC

Not the Hiltons usual great standard!

This is the worst stay we have ever had in a hilton anywhere in the world! I am really dissapointed with this hotel, if this had of been my first time in a hilton i would surely never stayed in one again. The bad service started the momnet we arrived at the Hilton NYC, We turned up in a large sedan and just behind us a large stretched limo turned up, The bell boys ran over to the limo to see to their needs only to find it empty, they looked at us as if we was peices of dog dirt. We finally got to check in and was told that we had a room on the 41st floor and given our room keys, THATS it! no more instructions on where anything in the hotel was, Not even a "Welcome to the hilton New York City, Enjoy your stay" We got to our room and it was like something for the 60's, Yellow stripped wall paper, bed linnen that looked like it had been used and washed a million times. There wasnt even a tea of coffee machine in the room, and the fridge, yeah there was one, IT WAS SCREWED SHUT, and not even plugged in, It was more use as a table for your keys and jewelry. the following morning we noticed a half eaten cheese board outside of the next door room, IT WAS THERE for 2days, i asked the bell boy to move it, - NOT MY JOB i asked reception - NOT MY JOB Concierge - NOT MY JOB! I ended up moving it to the cleaning cupboard.if its still there i have no idea! No one in this hotel seems to take responcibility and passes the book all the time. The executive lounge is a waste of time, it doesnt even offer a continental breakfast, or atleast what i would call a continetal breakfast at least. bread, pastries and fruit, nice! when we checked out of the hotel they didnt even ask if we had enjoyed our stay, it was as if the didnt give 2hoots on what you thought and was only interested in swiping you amex card. The only good thing is the location 6th ave, everything is near by, (even West 57th by hilton club, staythere, much better) Overall I would not recoment this hotel to my worst enemy and is a real let down the the hilton brand and i most deffinatly WILL never stay there again!

Not the Hiltons usual great standard! This is the worst stay we have ever had in a hilton anywhere in the world! I am really dissapointed with this hotel, if this had of been my first time in a hilton i would surely never stayed in one again. The bad service started the momnet we arrived at the Hilton NYC, We turned up in a large sedan and just behind us a large stretched limo turned up, The bell boys ran over to the limo to see to their needs only to find it empty, they looked at us as if we was peices of dog dirt. We finally got to check in and was told that we had a room on the 41st floor and given our room keys, THATS it! no more instructions on where anything in the hotel was, Not even a "Welcome to the hilton New York City, Enjoy your stay" We got to our room and it was like something for the 60's, Yellow stripped wall paper, bed linnen that looked like it had been used and washed a million times. There wasnt even a tea of coffee machine in the room, and the fridge, yeah there was one, IT WAS SCREWED SHUT, and not even plugged in, It was more use as a table for your keys and jewelry. the following morning we noticed a half eaten cheese board outside of the next door room, IT WAS THERE for 2days, i asked the bell boy to move it, - NOT MY JOB i asked reception - NOT MY JOB Concierge - NOT MY JOB! I ended up moving it to the cleaning cupboard.if its still there i have no idea! No one in this hotel seems to take responcibility and passes the book all the time. The executive lounge is a waste of time, it doesnt even offer a continental breakfast, or atleast what i would call a continetal breakfast at least. bread, pastries and fruit, nice! when we checked out of the hotel they didnt even ask if we had enjoyed our stay, it was as if the didnt give 2hoots on what you thought and was only interested in swiping you amex card. The only good thing is the location 6th ave, everything is near by, (even West 57th by hilton club, staythere, much better) Overall I would not recoment this hotel to my worst enemy and is a real let down the the hilton brand and i most deffinatly WILL never stay there again!

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30A4583B1AD0ACF31C68F624820CB32E

Nice room, but bad planning/poor service for breakfast

The room was really nice with a small sitting area, a work desk and a small kitchen (sink, mini fridge, coffee maker). At check-in, I was told the complimentary breakfast the next morning (a Saturday) was open until 10am. I went down to the breakfast room at 9:30am and there was no food, no plates, no utensils - nothing. Two other guests were sitting in the lobby and said they missed breakfast as well. Confused, I went to the front desk and confirmed that breakfast was until 10am ... thirty more minutes. The man at the front desk said there was no more breakfast left, and that at this time it turned into a continental breakfast. He attitude was pretty much "you snooze you lose." I told him it would have been nice if I had been told that the night before when I checked in. Also, there was NO breakfast out, continental or regular. I went back over to the breakfast area, and an employee named Mike was kind enough to bring out some cereal, milk, bagels, cups for juice, and utensils. I was thankful for Mike's help but disappointed overall with the poor planning and lack of a real breakfast, even though it was included in the rate.

Nice room, but bad planning/poor service for breakfast The room was really nice with a small sitting area, a work desk and a small kitchen (sink, mini fridge, coffee maker). At check-in, I was told the complimentary breakfast the next morning (a Saturday) was open until 10am. I went down to the breakfast room at 9:30am and there was no food, no plates, no utensils - nothing. Two other guests were sitting in the lobby and said they missed breakfast as well. Confused, I went to the front desk and confirmed that breakfast was until 10am ... thirty more minutes. The man at the front desk said there was no more breakfast left, and that at this time it turned into a continental breakfast. He attitude was pretty much "you snooze you lose." I told him it would have been nice if I had been told that the night before when I checked in. Also, there was NO breakfast out, continental or regular. I went back over to the breakfast area, and an employee named Mike was kind enough to bring out some cereal, milk, bagels, cups for juice, and utensils. I was thankful for Mike's help but disappointed overall with the poor planning and lack of a real breakfast, even though it was included in the rate.

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B19DED2A3B6689EC73C1B5A3085D1192

I guess lucky to have a new remodeled room.

The hotel room itself was ok. The guy at the front desk made it sound like I was checking in to the Ballagio (Vegas) since I was getting a newly remodeled room. The instructions were walk down the hall through the construction area, over the plastic sheeting on the floor, and you will find your room down at the end of the hallway next to the open fire exit door. Hmmmmm, ok. Doors slamming all night long, and breakfast was horrible. The guy at the front desk told me that if I smoke in the room they will charge me $250.00. There is a reason I chose a "no smoking" room. Anyway, the hotel is really close to Hollywood Blvd. and the walk was no problem. Just lots of strange people, but thats Hollywood! Have fun!

I guess lucky to have a new remodeled room. The hotel room itself was ok. The guy at the front desk made it sound like I was checking in to the Ballagio (Vegas) since I was getting a newly remodeled room. The instructions were walk down the hall through the construction area, over the plastic sheeting on the floor, and you will find your room down at the end of the hallway next to the open fire exit door. Hmmmmm, ok. Doors slamming all night long, and breakfast was horrible. The guy at the front desk told me that if I smoke in the room they will charge me $250.00. There is a reason I chose a "no smoking" room. Anyway, the hotel is really close to Hollywood Blvd. and the walk was no problem. Just lots of strange people, but thats Hollywood! Have fun!

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66293A62B2B59F3D676926B3C5A5F2FD

vaxation 2012

everyone was helpful and had no problems to speak of. all in all it was a very enjoyable stay. would reccomend this location to anyone going to that area.

vaxation 2012 everyone was helpful and had no problems to speak of. all in all it was a very enjoyable stay. would reccomend this location to anyone going to that area.

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108CF75493EDF7E31AAB6F793207DF3C

The missing check book

We stayed here prior to a cruise up the coast of CA. I left my checkbook in our room. Did not realize til after the cruise. 10 days later. When returned home to FL I called lost and found at the hotel. Nicolas Osorio Casanova responded with, "we have it". Thank the Lord!!. What a pleasure he proceeded to Fed Ex it to me and I received it back with all the checks and information. I have to commend the hotel staff on their honesty. We were traveling with a group and the rooms were extremely comfortable. We also had use of the Concierge area at night for cocktails and hors de ourves, The breakfast buffet was wonderful. Thank you again for a pleasant stay and a happy ending.

The missing check book We stayed here prior to a cruise up the coast of CA. I left my checkbook in our room. Did not realize til after the cruise. 10 days later. When returned home to FL I called lost and found at the hotel. Nicolas Osorio Casanova responded with, "we have it". Thank the Lord!!. What a pleasure he proceeded to Fed Ex it to me and I received it back with all the checks and information. I have to commend the hotel staff on their honesty. We were traveling with a group and the rooms were extremely comfortable. We also had use of the Concierge area at night for cocktails and hors de ourves, The breakfast buffet was wonderful. Thank you again for a pleasant stay and a happy ending.

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7EB66493D7B8480B0975A9313B1EC7AD

Better than expected

Stayed here for 4 nights in September. After reading some of the reviews we were a bit concerned that this hotel was not right for us. We could not have been more wrong. We arrived very late due to a lengthy flight delay but we were treated very professionally by the check in clerk and given a room in the towers. The room was large, well appointed and had an excellent view of the San Francisco skyline. The only thing that disappointed us was the lack of complimentary bottles of water. The location is ideal, shopping, restaurants, cable cars are all close by. All in all a very enjoyable stay and would not hesitate to recommend. We cant understand why it is not ranked much higher in the tripadvisor ratings.

Better than expected Stayed here for 4 nights in September. After reading some of the reviews we were a bit concerned that this hotel was not right for us. We could not have been more wrong. We arrived very late due to a lengthy flight delay but we were treated very professionally by the check in clerk and given a room in the towers. The room was large, well appointed and had an excellent view of the San Francisco skyline. The only thing that disappointed us was the lack of complimentary bottles of water. The location is ideal, shopping, restaurants, cable cars are all close by. All in all a very enjoyable stay and would not hesitate to recommend. We cant understand why it is not ranked much higher in the tripadvisor ratings.

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3272810EAB735445FD0157128E9B8717

Great place to stay for layover

This was a great choice for us during our layover between flights at the Houston airport. They picked us up and brought us to the hotel. The staff were very friendly and had great customer service. The room was spacious and comfortable. They had a menu of food available for us at the late hour we arrived and provided a great hot breakfast that was included in the room. We even got a complimentary beer! They also provided transportation back to the airport. Very satisfied.

Great place to stay for layover This was a great choice for us during our layover between flights at the Houston airport. They picked us up and brought us to the hotel. The staff were very friendly and had great customer service. The room was spacious and comfortable. They had a menu of food available for us at the late hour we arrived and provided a great hot breakfast that was included in the room. We even got a complimentary beer! They also provided transportation back to the airport. Very satisfied.

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DFE4AB0BCA1C2BC07057F78090068487

New York Getaway

Took an early fall getaway to New York and stayed at Westin on Times Square. With flight delays a lateThursday arrival turned into an early Friday. The staff at Westin welcomed us and we checked into our room which was ready and waiting for us at 10:00AM. Three night stay was one of the best ever and concierge helped us with booking broadway play, transportation and an evening dinner cruise that was fabulous. Fronting on 43rd and 8th Avenue the Westin was the ideal location for us. Their rear entrance via the in house movie theater opens right on to Times Square. Rooms were immmaculate with NYC view and always fresh and ready for us no matter what time of day we came back. Highly recommend the Westin to anyone for a NYC getaway, and the price is worth every penny.

New York Getaway Took an early fall getaway to New York and stayed at Westin on Times Square. With flight delays a lateThursday arrival turned into an early Friday. The staff at Westin welcomed us and we checked into our room which was ready and waiting for us at 10:00AM. Three night stay was one of the best ever and concierge helped us with booking broadway play, transportation and an evening dinner cruise that was fabulous. Fronting on 43rd and 8th Avenue the Westin was the ideal location for us. Their rear entrance via the in house movie theater opens right on to Times Square. Rooms were immmaculate with NYC view and always fresh and ready for us no matter what time of day we came back. Highly recommend the Westin to anyone for a NYC getaway, and the price is worth every penny.

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