data.csv

idx,comment,label
0,"I had a great experience with the nursing staff, they were very attentive and caring.","Positive, Staff Behavior"
1,"The waiting times at the clinic were unbearable, it took over two hours to get seen by a doctor.","Negative, Waiting Time"
2,"The new treatment plan has significantly improved my condition, thank you for the personalized care.","Positive, Treatment Effectiveness"
3,"I found the facility clean and well-maintained, which made my stay more comfortable.","Positive, Facility Amenities"
4,"I am not satisfied with the hospital food quality, it was very bland and unhealthy.","Negative, Food Quality"
5,"The doctor took the time to explain my treatment plan in detail, which made me feel very comfortable and in control.","Positive, Staff Behavior"
6,"After checking in, I waited for over an hour just to fill out paperwork. The whole process was extremely time-consuming and frustrating.","Negative, Waiting Time"
7,"The medication prescribed to me worked wonders, and my symptoms have significantly subsided.","Positive, Treatment Effectiveness"
8,The spacious waiting room and the comfortable chairs made my wait much more bearable.,"Positive, Facility Amenities"
9,"I was served undercooked chicken, which made me very ill.","Negative, Food Safety"
10,The doctor took the time to explain the procedure and answer all of my questions.,"Positive, Staff Behavior"
11,"I've been waiting for over an hour to get a simple blood test done, and there's still no update on my status.","Negative, Waiting Time"
12,The medication prescribed by the doctor has worked wonders for my condition.,"Positive, Treatment Effectiveness"
13,"I really enjoyed the private rooms, which were spacious and quiet for rest and recovery.","Positive, Facility Amenities"
14,"The meals served at the hospital were cold and unappetizing, not what I expected from a medical facility.","Negative, Food Quality"
15,The nursing staff were incredibly helpful during my stay; they checked on me regularly and answered all my questions.,"Positive, Staff Behavior"
16,I waited for my turn for almost 45 minutes past my appointment time. The staff didn't seem to prioritize patients.,"Negative, Waiting Time"
17,"After following my doctor's advice, I've seen remarkable improvements in my overall health.","Positive, Treatment Effectiveness"
18,"Having a gym and a sauna at the hospital is amazing, it helps me stay active during recovery.","Positive, Facility Amenities"
19,"The pastries were stale and had an odd taste, completely unacceptable.","Negative, Food Quality"
20,The receptionist was very kind and made me feel welcome from the moment I walked in.,"Positive, Staff Behavior"
21,"The appointment I made for my physical therapy was pushed back three times already, and the staff couldn't give me a reason.","Negative, Waiting Time"
22,"The healthcare team took the time to explain my diagnosis and treatment options, which was very helpful.","Positive, Treatment Effectiveness"
23,The gym facilities at the hospital were well-equipped and I found them very useful for my post-operative exercises.,"Positive, Facility Amenities"
24,"I was disappointed with the limited food options available in the cafeteria, there's hardly anything healthy to choose from.","Negative, Food Quality"
25,I appreciated the empathy shown by the healthcare providers when discussing my health concerns.,"Positive, Staff Behavior"
26,"My doctor's appointment was delayed by over 30 minutes, and when I finally got in, I had to wait another 20 minutes before seeing them.","Negative, Waiting Time"
27,I am incredibly grateful for the personalized treatment plan that addressed my specific health needs.,"Positive, Treatment Effectiveness"
28,The library and free Wi-Fi at the clinic are excellent for reading while waiting.,"Positive, Facility Amenities"
29,I had to send my leftovers back as they were too cold to eat.,"Negative, Food Temperature"
30,The nurses were compassionate and made sure I was comfortable during my stay.,"Positive, Staff Behavior"
31,"My doctor's office calls to schedule appointments, but when I show up, they've run out of slots.","Negative, Waiting Time"
32,The personalized care plan made a significant difference in my recovery.,"Positive, Treatment Effectiveness"
33,I appreciated the availability of Wi-Fi in the hospital; it allowed me to stay connected with my family.,"Positive, Facility Amenities"
34,"Every time I eat at the hospital, I'm served the same bland soup. It's been weeks, and I'm tired of it.","Negative, Food Quality"
35,The receptionist was very understanding when I needed to reschedule my appointment due to an emergency.,"Positive, Staff Behavior"
36,I was seen by the doctor 40 minutes after my scheduled appointment time. It felt like I was just another number in their queue.,"Negative, Waiting Time"
37,"The surgery was a success, and I am feeling much better. Thank you for the exceptional care!","Positive, Treatment Effectiveness"
38,"They upgraded the children's play area to include more toys and books, great for young patients and families.","Positive, Facility Amenities"
39,"The salad dressing was so greasy, it was unpleasant to eat.","Negative, Food Taste"
40,The medical team was professional and communicated well with my family.,"Positive, Staff Behavior"
41,"I had to wait for a month to get a response to my email inquiry about my test results, which was frustrating.","Negative, Waiting Time"
42,"The follow-up appointments were always on time, and the doctor listened to my concerns.","Positive, Treatment Effectiveness"
43,The staff provided me with complimentary headphones during my stay which was a thoughtful touch.,"Positive, Facility Amenities"
44,"The staff seems to not care about the food quality, my meals are always lukewarm and tasteless.","Negative, Food Quality"
45,The cleanliness and professionalism of the medical staff were impressive and reassuring.,"Positive, Staff Behavior"
46,"The receptionist told me I would be seeing the doctor in 15 minutes, but I waited for an hour. It's unacceptable.","Negative, Waiting Time"
47,The physiotherapy sessions have greatly enhanced my mobility and reduced my pain levels.,"Positive, Treatment Effectiveness"
48,The presence of a well-stocked cafeteria with healthy options is a thoughtful addition to the hospital.,"Positive, Facility Amenities"
49,The vegetarian options were limited and tasteless.,"Negative, Food Variety"
50,The staff member who checked me in went above and beyond to accommodate my needs.,"Positive, Staff Behavior"
51,"After being seen, the receptionist told me they had to back-up the schedule, and I might have to wait another week for my follow-up.","Negative, Waiting Time"
52,"The new medication has been effective in managing my symptoms, and I feel much better.","Positive, Treatment Effectiveness"
53,Having access to a courtesy shuttle service made it easy to travel to nearby attractions.,"Positive, Facility Amenities"
54,"The food served during my stay was so stale, I couldn't even finish my meal.","Negative, Food Quality"
55,The pharmacy staff were knowledgeable and provided excellent advice on medication management.,"Positive, Staff Behavior"
56,The clinic's scheduling system is inefficient. I had to reschedule twice because they couldn't accommodate my initial time.,"Negative, Waiting Time"
57,The combination of therapies and the medical team's expertise has significantly improved my quality of life.,"Positive, Treatment Effectiveness"
58,I love the availability of outdoor gardens where I can relax and get fresh air.,"Positive, Facility Amenities"
59,"The seafood dish had a strange fishy odor, definitely not fresh.","Negative, Food Freshness"
60,I was impressed by how attentive the support staff was in helping me navigate the hospital.,"Positive, Staff Behavior"
61,"My urgent care visit took nearly 2 hours, even though it was a minor issue.","Negative, Waiting Time"
62,The doctor was very understanding and made sure I was comfortable with my treatment plan.,"Positive, Treatment Effectiveness"
63,The on-site pharmacy was always stocked with the necessary medications I needed.,"Positive, Facility Amenities"
64,"I was served undercooked chicken, and it made me feel sick for the rest of the day.","Negative, Food Quality"
65,"The medical team was coordinated and communicative, which helped in managing my treatment efficiently.","Positive, Staff Behavior"
66,"I was called in for my appointment at 10 AM, but it wasn't until 11:15 AM that I was actually seen.","Negative, Waiting Time"
67,"I am amazed by the speedy recovery after my treatment, it's truly remarkable.","Positive, Treatment Effectiveness"
68,"The indoor parking area is very convenient, especially with covered spots and security.","Positive, Facility Amenities"
69,I had to wait in line to get my food served again because it was not served properly.,"Negative, Food Service Efficiency"
70,The healthcare staff was incredibly patient and understanding of my concerns.,"Positive, Staff Behavior"
71,"The doctor's office didn't have the test results I needed for my next appointment, causing me to wait for another day.","Negative, Waiting Time"
72,"The treatment was successful, and I am now able to return to my daily activities.","Positive, Treatment Effectiveness"
73,"The availability of diverse dining options, including vegetarian and halal meals, was a plus.","Positive, Facility Amenities"
74,"I've complained multiple times, but the food still hasn't improved. The hospital should really invest in better quality meals.","Negative, Food Quality"
75,The technicians were extremely skilled and took care to explain the procedure before starting.,"Positive, Staff Behavior"
76,"The nurse told me I was next, but I had to wait an extra 20 minutes because they were dealing with another patient.","Negative, Waiting Time"
77,The doctor's thorough understanding of my condition has made all the difference in my treatment.,"Positive, Treatment Effectiveness"
78,The comfortable seating in the patient rooms and private restrooms make my stay more comfortable.,"Positive, Facility Amenities"
79,The dessert was mushy and the ice cream was served lukewarm.,"Negative, Food Texture"
80,"I received excellent care from the nursing staff, they truly made a difference.","Positive, Staff Behavior"
81,"I had to wait in the ER for over 3 hours, even though I didn't have a critical condition.","Negative, Waiting Time"
82,The staff was accommodating and made sure I understood the treatment process.,"Positive, Treatment Effectiveness"
83,The children's play area was a delightful feature for my young patients.,"Positive, Facility Amenities"
84,The vegetarian options are limited and often not fresh. It's difficult for vegetarians to find a decent meal here.,"Negative, Food Quality"
85,The personal attention from the therapy staff made my rehabilitation journey much more pleasant.,"Positive, Staff Behavior"
86,"When I finally saw the doctor, I had to wait another 20 minutes in the examination room while they got everything ready.","Negative, Waiting Time"
87,The healthcare facility provided me with a holistic approach to treatment that I've benefitted from immensely.,"Positive, Treatment Effectiveness"
88,The gift shop offers a variety of items that are both thoughtful and useful for patients and their families.,"Positive, Facility Amenities"
89,My meal was overcooked and it had a burnt smell.,"Negative, Food Quality"
90,"The medical staff were knowledgeable and reassuring, which helped ease my worries.","Positive, Staff Behavior"
91,"My appointment got delayed by 2 hours due to an emergency, and I couldn't get another one for days.","Negative, Waiting Time"
92,"The doctor provided clear instructions for my treatment, which made it easier for me to follow.","Positive, Treatment Effectiveness"
93,The presence of a helipad for emergency situations provided me with a sense of security.,"Positive, Facility Amenities"
94,"The portions are so small, I have to buy my own snacks and drinks. It's frustrating and feels like a rip-off.","Negative, Food Quality"
95,The attentiveness and friendliness of the healthcare staff made me feel at ease even in stressful situations.,"Positive, Staff Behavior"
96,"They said they would call me in at 10:30 AM, but I waited until 11 AM to see them. The staff was very rude about it.","Negative, Waiting Time"
97,"The medical staff's dedication to my care was evident, and the treatment outcomes are beyond my expectations.","Positive, Treatment Effectiveness"
98,The shower facilities and hair dryers in the patient rooms are a lifesaver for someone with mobility issues.,"Positive, Facility Amenities"
99,"The meal prep staff was inattentive, and my meal was forgotten in the kitchen.","Negative, Food Preparation Attention"