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|---|---|---|
How long do I have to wait for my transaction to be completed? | transfer_not_received_by_recipient | 66 |
How long will a transfer take from Europe? | transfer_timing | 67 |
I need a quick transfer from China. How long would that take? | transfer_timing | 67 |
How long do I wait for a transfer from the United States? | transfer_timing | 67 |
I'm having trouble proving my identity | unable_to_verify_identity | 68 |
My identity isn't being accepted, what should I do? | unable_to_verify_identity | 68 |
app malfunctioning, does not know its me | unable_to_verify_identity | 68 |
Which documents do I need for this identity check? | verify_my_identity | 69 |
I'm not sure how to complete the identity checks process. | verify_my_identity | 69 |
What are the steps for the identity checks? | verify_my_identity | 69 |
Where can I find information about where my money came from? | verify_source_of_funds | 70 |
Where did my deposit for my source of funds come from? | verify_source_of_funds | 70 |
What do I need to do to verify my funds? | verify_source_of_funds | 70 |
I just tried to top-up and now I'm getting an additional verification message, why? | verify_top_up | 71 |
Why do I need to verify the top-up? | verify_top_up | 71 |
I would like to receive instructions showing the verification process for top up cards.. | verify_top_up | 71 |
I can't make purchases with my virtual card. | virtual_card_not_working | 72 |
The virtual card won't work. | virtual_card_not_working | 72 |
My virtual car is not working. | virtual_card_not_working | 72 |
Can I use visa or mastercard with your service | visa_or_mastercard | 73 |
I have a Visa and Mastercard, can I use these? | visa_or_mastercard | 73 |
Is there a way I can get a Visa card? | visa_or_mastercard | 73 |
Can I use my account now, even though my identity verification has not gone through yet? | why_verify_identity | 74 |
Should I complete my security verification before I can use my account? | why_verify_identity | 74 |
Why does it matter that I prove my identity? | why_verify_identity | 74 |
The amount of cash I selected to withdraw is different than what I received. | wrong_amount_of_cash_received | 75 |
ATM only gave me $20 instead of $100 | wrong_amount_of_cash_received | 75 |
I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong? | wrong_amount_of_cash_received | 75 |
what is the exchange rate for foreign ATMs | wrong_exchange_rate_for_cash_withdrawal | 76 |
When I got my cash, the amount was not what it should have been, based on the exchange rate. | wrong_exchange_rate_for_cash_withdrawal | 76 |
The exchange rate was wrong? | wrong_exchange_rate_for_cash_withdrawal | 76 |
My new card is here, what's the process for activating it? | activate_my_card | 0 |
I am unable to activate my card, it won't let me. | activate_my_card | 0 |
Can you help me activate my card | activate_my_card | 0 |
I need my card to be activated right now. | activate_my_card | 0 |
Just received my replacement card, what steps do i need to take to activate it? | activate_my_card | 0 |
What is the youngest age for an account? | age_limit | 1 |
What is the appropriate age for my child to be able to open an account? | age_limit | 1 |
How do I set up an account for my children? | age_limit | 1 |
How old do you have to be to open an account? | age_limit | 1 |
At what age can I open an account? | age_limit | 1 |
My google top-up pay is not going through | apple_pay_or_google_pay | 2 |
Can I use my Apple Watch to pay for gas? | apple_pay_or_google_pay | 2 |
Can I top up with Google Pay? | apple_pay_or_google_pay | 2 |
Can Google Pay be used for top up, please help? | apple_pay_or_google_pay | 2 |
Top up is not working even though I have my AMEX in apple pay. | apple_pay_or_google_pay | 2 |
I need to know where I can withdraw money. | atm_support | 3 |
Where can I get money from my card? | atm_support | 3 |
The card can be used at which ATMs? | atm_support | 3 |
Where can money withdrawals be made? | atm_support | 3 |
Do I have to use a bank approved ATM to withdraw money? | atm_support | 3 |
I will be traveling and want money to be added automatically in certain intervals. Is this possible? | automatic_top_up | 4 |
How do I top-up while traveling? | automatic_top_up | 4 |
How do i set up auto top-up? | automatic_top_up | 4 |
I want to set up an auto top-up | automatic_top_up | 4 |
How do I auto top-up? | automatic_top_up | 4 |
What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good. | balance_not_updated_after_bank_transfer | 5 |
I have transferred some money but the balance hasn't changed | balance_not_updated_after_bank_transfer | 5 |
Is something wrong with my account, my balance didn't change after I transferred some money | balance_not_updated_after_bank_transfer | 5 |
The balance has not been updated. | balance_not_updated_after_bank_transfer | 5 |
Where is the transfer to my account? | balance_not_updated_after_bank_transfer | 5 |
How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay. | balance_not_updated_after_cheque_or_cash_deposit | 6 |
I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please | balance_not_updated_after_cheque_or_cash_deposit | 6 |
When will I see my cash, since I already deposited my check? | balance_not_updated_after_cheque_or_cash_deposit | 6 |
I checked the app and my balance has not been updated for the cash or cheque deposit. | balance_not_updated_after_cheque_or_cash_deposit | 6 |
When will my cheque process? | balance_not_updated_after_cheque_or_cash_deposit | 6 |
My transfer failed to a beneficiary | beneficiary_not_allowed | 7 |
I couldn't transfer to an account. | beneficiary_not_allowed | 7 |
Why is this not letting me exchange crypto? I need help making this transaction go through. | beneficiary_not_allowed | 7 |
For some reason I am unable to preform a transfer to a beneficiary. | beneficiary_not_allowed | 7 |
I tried transferring money to a beneficiary, however, I was unsuccessful. | beneficiary_not_allowed | 7 |
Please cancel my last transaction. | cancel_transfer | 8 |
I recently made a transfer but I need to cancel it as soon as possible. Please let me know when this happens. | cancel_transfer | 8 |
I wish to cancel a transfer | cancel_transfer | 8 |
How to cancel a transaction | cancel_transfer | 8 |
A transfer has been made in my account that I need to cancel. This was a mistake on my part and I hope we can get this resolved quickly. | cancel_transfer | 8 |
I have a card that expires in the coming month, do I have to specifically ask for the updated card? | card_about_to_expire | 9 |
Do I need to order a new card before it expires? | card_about_to_expire | 9 |
Tell me how to replace my expired card. | card_about_to_expire | 9 |
want to get a new card in china | card_about_to_expire | 9 |
What should I do once my card expires? | card_about_to_expire | 9 |
What businesses accept this card? | card_acceptance | 10 |
Are there limits as to where my card will be accepted? | card_acceptance | 10 |
Which merchants accept this card? | card_acceptance | 10 |
In what places can I use my card? | card_acceptance | 10 |
Can i use this card at any store? | card_acceptance | 10 |
Is my new bank card on the way and is there a way to track it? | card_arrival | 11 |
How do I know when my new card is going to arrive? | card_arrival | 11 |
I have been waiting over a week. Is the card still coming? | card_arrival | 11 |
How long does it take for me to get my new card? | card_arrival | 11 |
I'm still waiting for my card. | card_arrival | 11 |
Can i choose a specific delivery date? | card_delivery_estimate | 12 |
My card is needed soon | card_delivery_estimate | 12 |
To deliver to the US, how long will it take? | card_delivery_estimate | 12 |
how long does delivery take? | card_delivery_estimate | 12 |
What is the estimated date for delivery to US? | card_delivery_estimate | 12 |
How do I link an existing card? | card_linking | 13 |
I got my card now, how do I make it show up in the app? | card_linking | 13 |
I want to link to my card card with you, how? | card_linking | 13 |
How do I make my card show up in the app? | card_linking | 13 |