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76
My new card is here, what's the process for activating it?
activate_my_card
0
I am unable to activate my card, it won't let me.
activate_my_card
0
Can you help me activate my card
activate_my_card
0
What is the youngest age for an account?
age_limit
1
What is the appropriate age for my child to be able to open an account?
age_limit
1
How do I set up an account for my children?
age_limit
1
My google top-up pay is not going through
apple_pay_or_google_pay
2
Can I use my Apple Watch to pay for gas?
apple_pay_or_google_pay
2
Can I top up with Google Pay?
apple_pay_or_google_pay
2
I need to know where I can withdraw money.
atm_support
3
Where can I get money from my card?
atm_support
3
The card can be used at which ATMs?
atm_support
3
I will be traveling and want money to be added automatically in certain intervals. Is this possible?
automatic_top_up
4
How do I top-up while traveling?
automatic_top_up
4
How do i set up auto top-up?
automatic_top_up
4
What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.
balance_not_updated_after_bank_transfer
5
I have transferred some money but the balance hasn't changed
balance_not_updated_after_bank_transfer
5
Is something wrong with my account, my balance didn't change after I transferred some money
balance_not_updated_after_bank_transfer
5
How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.
balance_not_updated_after_cheque_or_cash_deposit
6
I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please
balance_not_updated_after_cheque_or_cash_deposit
6
When will I see my cash, since I already deposited my check?
balance_not_updated_after_cheque_or_cash_deposit
6
My transfer failed to a beneficiary
beneficiary_not_allowed
7
I couldn't transfer to an account.
beneficiary_not_allowed
7
Why is this not letting me exchange crypto? I need help making this transaction go through.
beneficiary_not_allowed
7
Please cancel my last transaction.
cancel_transfer
8
I recently made a transfer but I need to cancel it as soon as possible. Please let me know when this happens.
cancel_transfer
8
I wish to cancel a transfer
cancel_transfer
8
I have a card that expires in the coming month, do I have to specifically ask for the updated card?
card_about_to_expire
9
Do I need to order a new card before it expires?
card_about_to_expire
9
Tell me how to replace my expired card.
card_about_to_expire
9
What businesses accept this card?
card_acceptance
10
Are there limits as to where my card will be accepted?
card_acceptance
10
Which merchants accept this card?
card_acceptance
10
Is my new bank card on the way and is there a way to track it?
card_arrival
11
How do I know when my new card is going to arrive?
card_arrival
11
I have been waiting over a week. Is the card still coming?
card_arrival
11
Can i choose a specific delivery date?
card_delivery_estimate
12
My card is needed soon
card_delivery_estimate
12
To deliver to the US, how long will it take?
card_delivery_estimate
12
How do I link an existing card?
card_linking
13
I got my card now, how do I make it show up in the app?
card_linking
13
I want to link to my card card with you, how?
card_linking
13
I think my card is broke?
card_not_working
14
Why doesn't my card work for any transactions?
card_not_working
14
Out of the blue, my card stopped working.
card_not_working
14
Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.
card_payment_fee_charged
15
Why am I charged a fee for using my card on some purchases?
card_payment_fee_charged
15
Why have I been charged a fee for card payment?
card_payment_fee_charged
15
There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?
card_payment_not_recognised
16
I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!
card_payment_not_recognised
16
There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.
card_payment_not_recognised
16
What is your exchange rate between UK pounds and Russian rubles for my last transaction
card_payment_wrong_exchange_rate
17
Why was I charged extra on my last UK pound to Russian ruble exchange?
card_payment_wrong_exchange_rate
17
I think there has been a mistake on my exchange rate for this purchase.
card_payment_wrong_exchange_rate
17
lost my card in atm
card_swallowed
18
The bank machine didn't give my card back how do I get a new one fast?
card_swallowed
18
My card was eaten by the cash machine what do I do?
card_swallowed
18
extra fees on a cash withdrawal, not cool.
cash_withdrawal_charge
19
Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?
cash_withdrawal_charge
19
I am not supposed to be charged a cash withdrawal fee, but I was.
cash_withdrawal_charge
19
My card shows a cash withdrawal I don't recognize.
cash_withdrawal_not_recognised
20
Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.
cash_withdrawal_not_recognised
20
There's an unauthorized cash withdraw
cash_withdrawal_not_recognised
20
Do I need to speak to a representative to change my pin?
change_pin
21
Can I change my PIN at my local bank?
change_pin
21
Is it possible for me to change my PIN number?
change_pin
21
I see some transactions that I don't recognize. I think someone stole my details.
compromised_card
22
What should I do if someone else used my card?
compromised_card
22
My statement shows charges for things I never purchased. Were my account details stolen?
compromised_card
22
how many days processing new card?
contactless_not_working
23
Can I make a contactless payments?
contactless_not_working
23
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?
contactless_not_working
23
Can I get a card that works in other countries like Africa and Indonesia?
country_support
24
I just moved to the US how do I get a card?
country_support
24
Which countries does your service work in?
country_support
24
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.
declined_card_payment
25
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.
declined_card_payment
25
My card was declined
declined_card_payment
25
Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.
declined_cash_withdrawal
26
When going to the ATM to take out some cash today my withdrawal was declined. I need to fix this problem as soon as possible. whats going on?
declined_cash_withdrawal
26
Why wouldn't my withdrawal go through?
declined_cash_withdrawal
26
On my transfer there was a "decline" message
declined_transfer
27
It declined my transfer.
declined_transfer
27
Declined, transfer not completed.
declined_transfer
27
There's a direct debit payment that I don't recognize.
direct_debit_payment_not_recognised
28
How long after I receive my statement can I dispute payments on it?
direct_debit_payment_not_recognised
28
How do I dispute a direct debit that I didn't do?
direct_debit_payment_not_recognised
28
How many disposable cards am I allowed to have?
disposable_card_limits
29
Do the disposable cards have restrictions?
disposable_card_limits
29
Are there downsides to using a disposable virtual cards?
disposable_card_limits
29
My last name has changed and I need to update my account details.
edit_personal_details
30
Since I got married, I need to change my name.
edit_personal_details
30
how to change name on account
edit_personal_details
30
What is the charge for exchanging currencies?
exchange_charge
31
Do I need to pay more for exchanging currencies?
exchange_charge
31
Fees for currency exchange
exchange_charge
31
How do your exchange rates factor in?
exchange_rate
32
How are the exchange rates for transfers calculated?
exchange_rate
32
I'm interested in what your exchange rates are based on.
exchange_rate
32
Can turn my money into another currency?
exchange_via_app
33