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How can I trade currencies with this app? | exchange_via_app | 33 |
Can currencies be exchanged on this app? | exchange_via_app | 33 |
Can you please explain to me why there is an extra €1 fee in my statement? | extra_charge_on_statement | 34 |
I checked my account today and saw that I was charged an extra pound that I did not spend. | extra_charge_on_statement | 34 |
Why was I charged $1 in a transaction? | extra_charge_on_statement | 34 |
My transfer didn't work how come? | failed_transfer | 35 |
What caused my transfer to fail? | failed_transfer | 35 |
Why do my transfers keep failing? | failed_transfer | 35 |
What flat currencies do you use for holding and exchanges. | fiat_currency_support | 36 |
In the exchange and holding, what fiat is allowed? | fiat_currency_support | 36 |
What currency is supported for exchanges and holding? | fiat_currency_support | 36 |
How about disposable virtual cards? | get_disposable_virtual_card | 37 |
Please explain how disposable virtual card work. | get_disposable_virtual_card | 37 |
How does a disposable virtual card work? | get_disposable_virtual_card | 37 |
Can you deliver the PIN separately? | get_physical_card | 38 |
Is my PIN sent separably? | get_physical_card | 38 |
How do I set my physical card PIN? | get_physical_card | 38 |
Is it possible to give a second card from my account to my daughter? | getting_spare_card | 39 |
I want to give a second card for this account to my daughter, would this be possible? | getting_spare_card | 39 |
I need a second card on this account for my daughter. | getting_spare_card | 39 |
Where can virtual cards be ordered? | getting_virtual_card | 40 |
Do I get to have one of those virtual cards I've heard about? | getting_virtual_card | 40 |
What do I have to do to get my virtual card? | getting_virtual_card | 40 |
I think my card is stolen! | lost_or_stolen_card | 41 |
My card is stolen. Help! | lost_or_stolen_card | 41 |
I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card? | lost_or_stolen_card | 41 |
Can someone else use my account if they have my phone? I lost mine. | lost_or_stolen_phone | 42 |
If I lost my phone at the hotel, can I still use the app? | lost_or_stolen_phone | 42 |
I no longer have my phone. | lost_or_stolen_phone | 42 |
Can I revive a physical card. | order_physical_card | 43 |
Can you tell me how do I get a card? | order_physical_card | 43 |
what steps do i do to get a real card | order_physical_card | 43 |
I happened to forget my password | passcode_forgotten | 44 |
I think my passcode was changed | passcode_forgotten | 44 |
Not sure what my password is. | passcode_forgotten | 44 |
A transaction on my card shows as pending. | pending_card_payment | 45 |
I don't know what a pending payment is. | pending_card_payment | 45 |
There is a payment that i made that i noticed has not gone thru yet. Can i ask why? | pending_card_payment | 45 |
I have a withdrawal waiting to go through. | pending_cash_withdrawal | 46 |
I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received. | pending_cash_withdrawal | 46 |
Why is my withdrawal from the ATM still showing as pending? | pending_cash_withdrawal | 46 |
I think something is wrong with your top up. I've been waiting a little over an hour for this to go through, can you send it through for me? | pending_top_up | 47 |
i put money on my card and i dont see it on the balance | pending_top_up | 47 |
I already paid to top-up but the funds aren't available yet, where are they? | pending_top_up | 47 |
I am still waiting for a money transfer to process. | pending_transfer | 48 |
Why is my transfer appearing as "pending"? | pending_transfer | 48 |
Is my transfer pending? | pending_transfer | 48 |
I enetered the wrong information, I need my account unblocked How do I do that? | pin_blocked | 49 |
What is the process for unlocking the pin? | pin_blocked | 49 |
My account is blocked because I entered the wrong pin too many times. Help me unblock. | pin_blocked | 49 |
How would my friend be able to send me money? | receiving_money | 50 |
How to receive transfers from my employer when I get paid in GBP? | receiving_money | 50 |
Am I allowed to use different currencies? | receiving_money | 50 |
I contacted the seller and he won't respond. Please just refund me my money. | Refund_not_showing_up | 51 |
Where is my recent refund in the my statement? | Refund_not_showing_up | 51 |
Why is the refund not on my statement? | Refund_not_showing_up | 51 |
Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important. | request_refund | 52 |
How do I receive a refund for my item? | request_refund | 52 |
I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset. I want a refund as I now refuse to pay for the product. | request_refund | 52 |
Card payment has be declined. | reverted_card_payment? | 53 |
I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible. | reverted_card_payment? | 53 |
Why would my card payment be reverted? | reverted_card_payment? | 53 |
I have an American Express that I'd like to add money to my account with. | supported_cards_and_currencies | 54 |
I want to know which currencies and cards are supported, can you provide a list? | supported_cards_and_currencies | 54 |
Do I have to top up in euros if I use a card, or can I use a different currency? | supported_cards_and_currencies | 54 |
What are the steps to finishing up with this account? | terminate_account | 55 |
unhappy with service need to delete account | terminate_account | 55 |
Help me close my account. | terminate_account | 55 |
Am I charged for receiving money? | top_up_by_bank_transfer_charge | 56 |
Is there a cost to receive money? | top_up_by_bank_transfer_charge | 56 |
Will I be charged to top off my account? | top_up_by_bank_transfer_charge | 56 |
Will you charge me more if I use a European bank card for a top up? | top_up_by_card_charge | 57 |
how much do you charge to top up US cards? | top_up_by_card_charge | 57 |
What fees are charged when I top up | top_up_by_card_charge | 57 |
I would like to use cash to make a top-up? | top_up_by_cash_or_cheque | 58 |
Do you accept cheques for top-up? | top_up_by_cash_or_cheque | 58 |
can i deposit a check here? | top_up_by_cash_or_cheque | 58 |
Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please? | top_up_failed | 59 |
There has been a red flag on my top up. | top_up_failed | 59 |
I just topped up, and the app denied it. | top_up_failed | 59 |
How much could I top up? | top_up_limits | 60 |
what is the most money i can top up? | top_up_limits | 60 |
Can I create my own top-up limit? | top_up_limits | 60 |
The app reverted after I topped-up | top_up_reverted | 61 |
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go?? | top_up_reverted | 61 |
My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here? | top_up_reverted | 61 |
How do I top up on my card? | topping_up_by_card | 62 |
my top up isnt there yet where do i find it | topping_up_by_card | 62 |
If I want a friend to top off my account, can they? | topping_up_by_card | 62 |
I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back. | transaction_charged_twice | 63 |
My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited? | transaction_charged_twice | 63 |
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges. | transaction_charged_twice | 63 |
I got an unexpected charge on my transfers. How can I correct this? | transfer_fee_charged | 64 |
I thought you guys offered free transfers. Why was I charged? | transfer_fee_charged | 64 |
Why was I charged an extra fee when doing a transfer? | transfer_fee_charged | 64 |
How can I transfer money between accounts? | transfer_into_account | 65 |
I am looking to transfer some money from my other bank account into this one. | transfer_into_account | 65 |
I need to move money from another bank to this account. | transfer_into_account | 65 |
Why didn't my friend's transaction arrive yet? | transfer_not_received_by_recipient | 66 |
I made a transfer to my friend earlier and she hasn't received it yet. What's the hold up? | transfer_not_received_by_recipient | 66 |