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My new card is here, what's the process for activating it? | activate_my_card | 0 |
I am unable to activate my card, it won't let me. | activate_my_card | 0 |
Can you help me activate my card | activate_my_card | 0 |
What is the youngest age for an account? | age_limit | 1 |
What is the appropriate age for my child to be able to open an account? | age_limit | 1 |
How do I set up an account for my children? | age_limit | 1 |
My google top-up pay is not going through | apple_pay_or_google_pay | 2 |
Can I use my Apple Watch to pay for gas? | apple_pay_or_google_pay | 2 |
Can I top up with Google Pay? | apple_pay_or_google_pay | 2 |
I need to know where I can withdraw money. | atm_support | 3 |
Where can I get money from my card? | atm_support | 3 |
The card can be used at which ATMs? | atm_support | 3 |
I will be traveling and want money to be added automatically in certain intervals. Is this possible? | automatic_top_up | 4 |
How do I top-up while traveling? | automatic_top_up | 4 |
How do i set up auto top-up? | automatic_top_up | 4 |
What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good. | balance_not_updated_after_bank_transfer | 5 |
I have transferred some money but the balance hasn't changed | balance_not_updated_after_bank_transfer | 5 |
Is something wrong with my account, my balance didn't change after I transferred some money | balance_not_updated_after_bank_transfer | 5 |
How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay. | balance_not_updated_after_cheque_or_cash_deposit | 6 |
I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please | balance_not_updated_after_cheque_or_cash_deposit | 6 |
When will I see my cash, since I already deposited my check? | balance_not_updated_after_cheque_or_cash_deposit | 6 |
My transfer failed to a beneficiary | beneficiary_not_allowed | 7 |
I couldn't transfer to an account. | beneficiary_not_allowed | 7 |
Why is this not letting me exchange crypto? I need help making this transaction go through. | beneficiary_not_allowed | 7 |
Please cancel my last transaction. | cancel_transfer | 8 |
I recently made a transfer but I need to cancel it as soon as possible. Please let me know when this happens. | cancel_transfer | 8 |
I wish to cancel a transfer | cancel_transfer | 8 |
I have a card that expires in the coming month, do I have to specifically ask for the updated card? | card_about_to_expire | 9 |
Do I need to order a new card before it expires? | card_about_to_expire | 9 |
Tell me how to replace my expired card. | card_about_to_expire | 9 |
What businesses accept this card? | card_acceptance | 10 |
Are there limits as to where my card will be accepted? | card_acceptance | 10 |
Which merchants accept this card? | card_acceptance | 10 |
Is my new bank card on the way and is there a way to track it? | card_arrival | 11 |
How do I know when my new card is going to arrive? | card_arrival | 11 |
I have been waiting over a week. Is the card still coming? | card_arrival | 11 |
Can i choose a specific delivery date? | card_delivery_estimate | 12 |
My card is needed soon | card_delivery_estimate | 12 |
To deliver to the US, how long will it take? | card_delivery_estimate | 12 |
How do I link an existing card? | card_linking | 13 |
I got my card now, how do I make it show up in the app? | card_linking | 13 |
I want to link to my card card with you, how? | card_linking | 13 |
I think my card is broke? | card_not_working | 14 |
Why doesn't my card work for any transactions? | card_not_working | 14 |
Out of the blue, my card stopped working. | card_not_working | 14 |
Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances. | card_payment_fee_charged | 15 |
Why am I charged a fee for using my card on some purchases? | card_payment_fee_charged | 15 |
Why have I been charged a fee for card payment? | card_payment_fee_charged | 15 |
There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information? | card_payment_not_recognised | 16 |
I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?! | card_payment_not_recognised | 16 |
There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment. | card_payment_not_recognised | 16 |
What is your exchange rate between UK pounds and Russian rubles for my last transaction | card_payment_wrong_exchange_rate | 17 |
Why was I charged extra on my last UK pound to Russian ruble exchange? | card_payment_wrong_exchange_rate | 17 |
I think there has been a mistake on my exchange rate for this purchase. | card_payment_wrong_exchange_rate | 17 |
lost my card in atm | card_swallowed | 18 |
The bank machine didn't give my card back how do I get a new one fast? | card_swallowed | 18 |
My card was eaten by the cash machine what do I do? | card_swallowed | 18 |
extra fees on a cash withdrawal, not cool. | cash_withdrawal_charge | 19 |
Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it? | cash_withdrawal_charge | 19 |
I am not supposed to be charged a cash withdrawal fee, but I was. | cash_withdrawal_charge | 19 |
My card shows a cash withdrawal I don't recognize. | cash_withdrawal_not_recognised | 20 |
Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please. | cash_withdrawal_not_recognised | 20 |
There's an unauthorized cash withdraw | cash_withdrawal_not_recognised | 20 |
Do I need to speak to a representative to change my pin? | change_pin | 21 |
Can I change my PIN at my local bank? | change_pin | 21 |
Is it possible for me to change my PIN number? | change_pin | 21 |
I see some transactions that I don't recognize. I think someone stole my details. | compromised_card | 22 |
What should I do if someone else used my card? | compromised_card | 22 |
My statement shows charges for things I never purchased. Were my account details stolen? | compromised_card | 22 |
how many days processing new card? | contactless_not_working | 23 |
Can I make a contactless payments? | contactless_not_working | 23 |
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again? | contactless_not_working | 23 |
Can I get a card that works in other countries like Africa and Indonesia? | country_support | 24 |
I just moved to the US how do I get a card? | country_support | 24 |
Which countries does your service work in? | country_support | 24 |
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good. | declined_card_payment | 25 |
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages. | declined_card_payment | 25 |
My card was declined | declined_card_payment | 25 |
Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM. | declined_cash_withdrawal | 26 |
When going to the ATM to take out some cash today my withdrawal was declined. I need to fix this problem as soon as possible. whats going on? | declined_cash_withdrawal | 26 |
Why wouldn't my withdrawal go through? | declined_cash_withdrawal | 26 |
On my transfer there was a "decline" message | declined_transfer | 27 |
It declined my transfer. | declined_transfer | 27 |
Declined, transfer not completed. | declined_transfer | 27 |
There's a direct debit payment that I don't recognize. | direct_debit_payment_not_recognised | 28 |
How long after I receive my statement can I dispute payments on it? | direct_debit_payment_not_recognised | 28 |
How do I dispute a direct debit that I didn't do? | direct_debit_payment_not_recognised | 28 |
How many disposable cards am I allowed to have? | disposable_card_limits | 29 |
Do the disposable cards have restrictions? | disposable_card_limits | 29 |
Are there downsides to using a disposable virtual cards? | disposable_card_limits | 29 |
My last name has changed and I need to update my account details. | edit_personal_details | 30 |
Since I got married, I need to change my name. | edit_personal_details | 30 |
how to change name on account | edit_personal_details | 30 |
What is the charge for exchanging currencies? | exchange_charge | 31 |
Do I need to pay more for exchanging currencies? | exchange_charge | 31 |
Fees for currency exchange | exchange_charge | 31 |
How do your exchange rates factor in? | exchange_rate | 32 |
How are the exchange rates for transfers calculated? | exchange_rate | 32 |
I'm interested in what your exchange rates are based on. | exchange_rate | 32 |
Can turn my money into another currency? | exchange_via_app | 33 |