s2_e2.json

[{"role": "system", "content": "He’s a senior leader in a hospital, who has long seen himself as an advocate for equality for his female colleagues. But in the past few years, he’s faced a few instances where women he works with have been offended by exchanges with him."}, {"role": "assistant", "content": "I’m coach AI and this is Coaching Real Leaders, part of the HBR Presents Network. I’m a long-time executive coach who works with highly successful leaders who’ve hit a bump in the road. My job is to help them get over that bump by clarifying their goals and figuring out a way to reach them, so that hopefully they can lead with a little more ease. I typically work with clients over the course of several months, but on this show, we have a one time coaching meeting focusing on a specific leadership challenge they’re facing."}, {"role": "assistant", "content": "Today’s guest is someone we’ll call “user,” to protect his confidentiality. He’s a leader in the medical field and has been a hospital chief for over a decade. It’s a role that involves a lot of people management over and beyond his clinical responsibilities. He’s viewed himself as someone who’s pretty good at interpersonal relations. It’s something he’s gotten positive feedback on in the past. But more recently, he’s been surprised by how some of his interactions with female colleagues have gone. And while he’s considered himself a supporter of gender equity, he now wonders if he’s part of the issue, and even more so, what he can do about it."}, {"role": "user", "content": "But gender equity is very good in our hospital, including amongst leaders. And I see myself interacting with women in different positions in my own department, in my own group, and I want to see how to make that better because at least two instances sort of caused me to rethink how I’m thinking about my interactions and whether I’m sensitive enough to understanding the reactions or what I say, am I listening enough? Should I be listening differently to a man and a woman?"}, {"role": "assistant", "content": "In the last few years, issues related to diversity, equity, and inclusion have risen even more to the forefront, making it hard for leaders to ignore. And while there’s much talk about how to deal with gender equity at an organizational level, there’s still a lot of discomfort in talking about how it plays out interpersonally between men and women at work. It’s not an easy thing to come forward with an issue like this, and it’s certainly not one that can be wrapped up in a pretty bow in one coaching session. But it’s one we wanted to tackle because it’s a challenge that honestly probably a lot of men face. They’re telling themselves. “I feel like I’m walking on eggshells. Am I interacting with women colleagues in the right way? Am I being sensitive enough or overly sensitive?” Before diving into the specifics of user’s current situation. I wanted to hear what he thinks makes him an effective leader."}, {"role": "user", "content": "I think I get along with people very well. Generally people trust me and I think that has helped a lot."}, {"role": "assistant", "content": "And why do they trust you?"}, {"role": "user", "content": "I really don’t know [laughter]."}, {"role": "assistant", "content": "They just do."}, {"role": "user", "content": "I think maybe I keep things simple and straightforward. I don’t try to complicate stuff. I work almost 50 percent clinically in the forefront so whatever I’m asking them to do I do myself. So the time actually I overwork so that I do enough clinical work because I know that I cannot do this forever. It takes a lot of energy, enthusiasm, and I’m very conscious of the fact that I lead a team of professionals who are experts in their own rights and I’m not the one to boss over them, I’m the one to sort of shepherd them, guide them, fight for them, advocate for them. We have four divisions in our department, the divisional chiefs report to me. Then there are other things that I do for the hospital, like you have to sit on committees. Equity, diversity and inclusion is something very new that we’ve started, so started to do that more formally within the department."}, {"role": "assistant", "content": "First of all, it sounds like you have a lot on your plate, right? So when you look at sort of the portfolio of responsibilities that you have in your leadership role, what are the areas that you are drawn to and then what are the areas where you do them but with a little less affection?"}, {"role": "user", "content": "Teaching comes very naturally to me. Doing clinical work comes naturally because that’s what we trained for all of our life, right, as a doctor. Interacting with people is great fun, it’s amazing to listen to people’s stories. And often what you see on the surface is not what it is. What I find really challenging in this role, taking care of finances. The other aspect which is difficult is change management, like for everyone else. I’ve be successful in some divisions within my department to bring about change and some not so much. So those are some challenges, yeah."}, {"role": "assistant", "content": "So currently, so we’re sitting here having this conversation, what do you see as the leadership challenge that you’re facing right now? What brought you here today?"}, {"role": "user", "content": "I found that I had three interactions with women in my department, whom I worked for many years, where they got very upset at me. And I realized that, “Hey, there’s something wrong that I’m doing over here, it’s like maybe I could be completely wrong over here.” And I’m trying to think what the worth/cost is. So, first of all, it could be the way I said it and did it. I think in one instance, I’m pretty sure about that because I reached out to my HR colleague who’s a woman and who has good insight into human relations and human resources and stuff like that. The other two instances are a little bit surprised at the reaction, I didn’t expect that, and I said maybe I’m doing something wrong over here. We are not sensitive enough. I’m doing in my old style, my old way, where maybe the sensitivity has to be different. The #MeToo movement has changed a lot, right, that’s my perception and also the stress of COVID. There’s a lot of personal stressors that people have felt. This is a question I even asked him about the VP of my organization, she’s very experienced, she’s phenomenal. So I asked her once that when I give feedback to people who report up to me, do I have to change it based on gender or race and other things?” And she said, “Well, that’s a tough one. I don’t know how to answer that,” and she said she’ll think about it and get back to me."}, {"role": "assistant", "content": "Very, very smart person. So I just want to make sure that I sort of understand the situation and the circumstance that you’re in and then the key question that you have, right? So it sounds like what’s happened is you’ve had some circumstances, more recently, so it doesn’t sound like this has happened in the past, it’s been recent?"}, {"role": "user", "content": "This is over the last one and a half years."}, {"role": "assistant", "content": "Okay. And it sounds like what’s happened is you have shared some feedback or shared some news with female colleagues and you were surprised by the way that they responded to you and that you found that they got upset with you. And so your question is, do you need to change the way that you communicate with or approach your female colleagues as you move forward?"}, {"role": "user", "content": "That’s correct. So in two instances, it was feedback. And one instance was a conversation based on other issues."}, {"role": "assistant", "content": "Okay. All right, and before we dive into some of those situations, just so I can get a little bit of color, why is this important to you right now? Why is this even a question that you want to answer for yourself?"}, {"role": "user", "content": "Because I pride myself on having considered gender equity all my life. My mother was very educated, and we were not well off in the beginning but even in those years in the ’50s, she had a Bachelor of Arts Degree so she was very well educated. And then I consider my wife to be a phenomenal person who brings a lot to the table. In fact, she’s of immense help to me in whatever I do, and it sort of shook me up a little bit when I had those reactions."}, {"role": "assistant", "content": "And it shook it up in what way? What was shook?"}, {"role": "user", "content": "I thought I was doing something wrong, which I’m sure that there is a different way to approach things, which I don’t know what exactly wrong I was doing."}, {"role": "assistant", "content": "Let’s take a pause here. While user was blindsided by how his interactions with his female colleagues played out, he’s taking a very important step and putting the focus of this discussion on him, and thereby owning his part. Of course, every interaction has two sides to the story. And most times people expend their energy on blaming the other person. “Why did she get emotional? Why did she take it the wrong way?” Versus turning the lens on themselves. So the fact that user is willing to do this is key in being able to eventually get to strategies. Another critical point here is why he wants to address the issue? What’s his motivation? If he’s simply doing it because he’s checking the box, his actions will not be genuine or sustainable. But in his case, user’s motivation lies deeper than that in his sense of purpose. Leaders have to realize that if they truly want to move the needle on equity issues, they have to find a purpose in it, rather than approaching it as an HR requirement. So with these things in place for user, he was now ready to unpack this challenge some more. But before we did that, I invited him to approach it with a bit of a different mindset."}, {"role": "assistant", "content": "So before we dive in, I want to sort of offer something to you as we have this conversation, okay? Your colleague, who you went to and asked for some suggestions and she said, “Oh, that’s a tough one. Let me stop and think about it.” And I said, “Smart person to respond that way.” It is tough, and I think maybe what I’ll offer is just a gentle suggestion that you don’t look at this for yourself as right or wrong. Can you shift from this assessment that you have had of yourself around, “I am good at dealing with women,” right, which I think is what your belief has been, and now something has shook that up, to I am always learning on how to deal with other people, in this case, female colleagues? Many times we get shook up in how people respond to us, particularly when something has worked for us for so long because we actually think we’re good at it. There is no good, right? You’re just continuously learning. And I think this is an area that, obviously, you’re going to continue to grow on and hopefully you’ll learn something out of this conversation. So just that slight shift, if you can move away from right or wrong way. And more, “what do I still need to learn?”"}, {"role": "user", "content": "So let me tell you the one where I think I have a little bit insight. So one of our professionals, who is a very high achiever, very organized, really in the top 10th percentile of such people in the world. One day, came to me and said that, “I want to do this and this project,” she needed time for that, like half a day a week, plus she’s going to use our own time, one day in the weekend. It was going to take about a year for her to do that. We talked about it a little bit, and then I sort of suggested that, “You are very busy, you have achieved a lot. I’m not sure that you really need to do this because a lot of your personal time into this. Though I don’t want to prevent you from doing it, I want you to consider whether this really is something you want to do.” So the person was pretty insistent that this is what they want to do and I said, “Are you sure because it might impact your family life.” And that caused a reaction which was pretty intense. The person got very upset at me and started giving examples of how organized a person, is, what time they come in, how they never miss anything at school or PTA, and stuff like that. So I obviously backed up and I said, “Listen, that was my opinion but if you want to do it, go ahead and do it and we will support you.” We did support it in little bit financially and also in terms of giving time and stuff like that."}, {"role": "assistant", "content": "What part blindsided you there?"}, {"role": "user", "content": "She got really upset saying that, “You don’t know how organized I am, how I can manage things, and how I do things,” and this and that."}, {"role": "assistant", "content": "Okay, so what surprised you about that?"}, {"role": "user", "content": "I thought I was really trying to help her or prevent her from overworking herself. But contrary to that, she got upset at me I thought and so that was what surprised me that I was reaching out for her, but she didn’t get that. I was judgmental and saying that she could not do this and it will impact her family. So that is what caused the problem."}, {"role": "assistant", "content": "Okay, so I’d like to deconstruct this a little bit because the first thing that I picked up on what you shared is you were surprised by her reaction, and the surprise was that she got upset when what you were trying to do was actually be supportive, okay? And so the surprise reaction was her being upset. Now, whenever we’re surprised by somebody else’s reaction, it’s because we have an expectation that they will react a different way, okay? That literally is the difference between being surprised and not being surprised. So what did you think she was going to do by your intent on being supportive?"}, {"role": "user", "content": "I thought she would reconsider her plan because it was going to be very intensely busy for her for the next one year or so."}, {"role": "assistant", "content": "Okay. And so you thought she would reconsider it and you described what actually happened is her being upset. So what adjectives would you use to describe how you would have thought she responded?"}, {"role": "user", "content": "I was expecting her to be calm and composed about it and to explain to me why she would still want to do it or how she would manage the time or give up something else. That’s what I was expecting."}, {"role": "assistant", "content": "Okay, understood. So what I want you to hold on there is there’s emotions that you’re expecting or not expecting on both ends, in terms of what you responded. And in actuality, part of you triggered an emotion in her, but she also owns her own emotion and you can’t control it. So you’re certainly contributing to how she reacted, but she also owns a part of it. So what we’re going to focus on is what is the part that you’re contributing. And there’s also this piece of can you really control somebody else’s response?"}, {"role": "user", "content": "Probably not. Or not always."}, {"role": "assistant", "content": "Probably not. You certainly can’t control it. I mean, look, we have a hard enough time controlling our own emotional reactions, how the heck are we going to control somebody else’s emotional reactions, right? So you can try to influence it, right? You can try to come in with the right energy and intentions that hopefully will result in the person being calm and composed, as you said. But it’s not all in your hands, okay? So the question is, how do you approach, in this situation, the conversation in a way that increases the chances of her responding in a more calm and composed way? And does that have anything to do, right, that’s the underlying question, does that have anything to do with her gender? So that’s the first part. The second part is you said it seemed like what she got upset about was your assertion around this impacting her work-life balance, right? When she went through that checklist, what do you think she was trying to communicate to you?"}, {"role": "user", "content": "That she really, really wanted to do this."}, {"role": "assistant", "content": "That she really wanted to do, why? Let’s sort of peel back the onion. Because why?"}, {"role": "user", "content": "She wanted to climb the ladder."}, {"role": "assistant", "content": "She wanted to climb the ladder, and what did she has to show for her ability to climb the ladder?"}, {"role": "user", "content": "I thought she had done quite a lot already to climb the ladder without doing this."}, {"role": "assistant", "content": "Yeah, when you sort of brought up the issue, it sounds—nd again, she’s not here for me to talk to you so I don’t know—but it sounded like she went back to, but look at everything that I’ve done, right? Look at all the effort that I put in. And you were focused on the goal. “Is it even possible for you to do that? Do you really want that goal?” Without acknowledging the effort that she had already put into place, okay? I will offer research that’s been done and resources around gender differences and how to talk to gender differences, with the caveat that it can lead to generalizations, right? So while we can talk about it from a gender standpoint, I want to be cautious of not making generalizations, okay? There was a book written awhile back by I don’t remember exactly the name of the book. I can get it to you but the authors were John Gray and Barbara Annis, I believe they’re the ones who wrote, Men are from Mars, Women are from Venus and then they wrote a book that was more focused on the workplace, okay? And one of the things that came up in their research, so they had done a ton of research around what is the difference in communication that happens between males and females in the workplace? One of the differences and they coined us having lack of gender intelligence, is that men tend to prioritize and sequence their work in their decisions and focus based on the results, rather than the efforts to get there. While women do care about the goal, right, clearly as your colleague did, but they also care very much about the effort and the process of reaching them. And so what this then translates into is how males and females in the workplace tend to feel appreciated. Males will tend to feel appreciated when their accomplishments are acknowledged, while women also want their efforts to be appreciated on the way to getting the goal."}, {"role": "user", "content": "Very interesting."}, {"role": "assistant", "content": "So when I share that difference, how you translate that into the situation that you face with this particular colleague?"}, {"role": "user", "content": "Now that I think about, it makes a lot of sense that. I should have spent some time acknowledging all the efforts that she’s put into whatever she has done and what she is going to do before having made any suggestions."}, {"role": "assistant", "content": "And in order to acknowledge, what you need to do?"}, {"role": "user", "content": "I need to rephrase and restate the achievements. I acknowledge that she put a lot of time effort in how successful she has been and give some specific examples of success to show that I really care about the efforts that she has put in, and even the results that she’s achieved there."}, {"role": "assistant", "content": "Right. And I think even a step before being able to acknowledge anyone around their efforts is your ability to listen to what their efforts have been, okay? This is the tension between do we drive straight to the solution or do we lead with the listening and understanding before driving to a solution?"}, {"role": "user", "content": "Now that I think about it. Listening is one thing, acknowledging the efforts that she put in. I think the third part of it is also how I said it possibly. Instead of going straight to the point, asking it in question format like, how do you think you will manage work life balance with this, giving her an option to answer the question that I had in my mind or a concern that I had in my mind, instead of stating it out like that, which I think came across as a sort of a judgment on her ability to manage the time."}, {"role": "assistant", "content": "Yeah, I want to highlight that I think it’s beneficial that you are defining this as a judgment, that it came across as a judgment. Correct me if I’m wrong, it sounded like you were trying to actually be equitable in that moment and say, “Hey, I want you to sort of consider what this means in terms of the other areas of your life.” But you did it without necessarily asking her, you did it by asserting it. And so the missing link here is, can you demonstrate understanding and acknowledgement before driving to a solution?"}, {"role": "user", "content": "That is key I think, yeah, that’s good."}, {"role": "assistant", "content": "And so when we talk about it in that way, do you see a common theme with some of the other situations that you’ve faced that have surprised you in dealing with some of your female colleagues?"}, {"role": "user", "content": "Yeah I do actually yes. I think the same thing would work well to demonstrate understanding and acknowledgement before trying to reach a solution would have helped for sure."}, {"role": "assistant", "content": "And at the end of the day, it all comes down to the way that one views the situation. There’s an interesting statistic that says I think it’s like 82 percent of women feel some form of exclusion, 92 percent of men don’t feel they exclude women, right? I mean, you want to talk about living in two different realities? And so, if the goal in leading from an inclusive way is about understanding and making decisions and being informed based on what the others’ reality is, the place to start is to let go of how we view their reality and fully understand what is that woman’s reality?"}, {"role": "assistant", "content": "And so it all comes back down to, are you truly listening? You mentioned something very early on in our conversation when I asked you, “what do you think has led to your success and progressing as a leader?” And one of the things you said is that you like interacting with people, particularly because what you see on the surface might not necessarily be the meat of it, but it sounded like you like to get under the hood and really understand what’s going on. I mean, my goodness, that’s what your profession even forget that people, what you do as a living, that’s what it’s all about, right? It’s like getting underneath it to figure out what’s going on, right? And when you do that with your patients you do that why?"}, {"role": "user", "content": "I think it makes a huge difference in outcomes that’s why."}, {"role": "assistant", "content": "So the same goes here, the difference is now going under the surface and getting under the hood is understanding, “well what is this person believe about the situation? What efforts did she think it’s going to take? What does she think is important?” And listening for that, acknowledging it and then asking the questions to help them come up with their own decision, while still letting go of any expectation of what their response might be."}, {"role": "user", "content": "Yeah, absolutely."}, {"role": "assistant", "content": "So, now, the other thing that you mentioned was makes this, I don’t want to dismiss it, is you said this has been more of a recency experience that you’ve had."}, {"role": "user", "content": "Now that I’m thinking more about it. In all these instances, I did not spend time preparing and thinking about it. And in certain ways, I was rushed. I realized that I’ve had many difficult conversations in the past, and I always prepared a script, thought about it. Now that you are talking about it, reflecting on this, all these instances where we’re going from one meeting to the next meeting to the next meeting, and you’re sort of trying to swing it on the fly. That could probably one of the problems, I suppose, now that I realized that listening was an important part of it—that’s true. Preparing for it is another important part of it."}, {"role": "assistant", "content": "So this is something for you to know about yourself, right? That when you have the time to prepare, it allows you to actually create more openness. And so when you think about it ahead of time, it’s almost like your warmup. The situation hasn’t happened yet, it’s not going to replicate in the exact same way but it creates some openness for you, as a leader, to then say, “Okay, I have different choices in terms of how I deal with this. And I also can go in and knowing that there might be different responses.” Rather than this very closed way, okay? And, by the way, it’s very difficult for one to put themselves in a posture of listening to the other person and understanding the other person if they don’t come into it with an open stance—very, very difficult. Listening is an opening activity, not a closed. Driving to solution is a closed activity."}, {"role": "user", "content": "That’s a very good way of putting it."}, {"role": "assistant", "content": "You also mentioned that it feels to you, and maybe this has changed over the course of our conversation I don’t know, but that contextually has something just in the way that conversations about equity and diversity and inclusion and the #MeToo movement have increased, how much has that contributed to what is going on. So what are your thoughts there?"}, {"role": "user", "content": "I think there is an increased sensitivity to how people are being spoken to. Seriously, I haven’t trained myself properly in all the language for equity, diversity, and inclusion. And then I realized that we have to train ourselves on how and what we say. And when I speak to several other women in the department, some of them are not concerned at all, the other people, so there’s a divide. The other’s are like, “Yes, of course, we have suffered for so long, it’s time for us to move beyond this and for people to understand, the world to understand everything that’s happening.” So I can see that that change has come around. At least when I converse with women in my department informally. I have some close friends of mine talk to, to try to get the feedback."}, {"role": "assistant", "content": "And so for you as a male, walking through and leading through a time now when there is an increased focus on equity and inclusion and diversity, and you’re hearing on the one hand, some people say, “Yes, it’s time for people to learn a new language,” and you’re like, “Okay, I just want to make sure I say the ‘right thing’”, and then you’re hearing from other people like, “It’s okay. Just move it on.” I’m just interested in hearing like, how does that make you feel? On a day to day basis how do you experience that?"}, {"role": "user", "content": "I’m not sure yet but I’ll tell you, the more people talk about it, the more you become sensitive to it. I’ll give you my own experience. Just a few weeks back I was listening to a very, very intense talk from one of our EDI [equity, diversity, and inclusion] leaders at the University, and she is known for speaking direct and making you feel uncomfortable. She was speaking to a group of leaders and as she was talking about racist comments and all that, suddenly I started thinking about the things that I faced earlier on, which until now, I did not even consider or think about race seriously. But then I realized that, that is what happened to me. I was saying, “Damn, that’s correct what’s she saying, this happened to me.” Thinking about those situations that I faced—previously I just ignored, I just brushed them under the carpet. Now when this person was speaking about it so openly and making people uncomfortable in the audience, and I’m thinking, “Yes, this happened to me too.” And of course I forgot about if the next day. But that really came to the forefront, right? So that’s why I think it’s very important—the people who don’t worry about it a lot out are. So I consider myself to be in a position of privilege, because these things have happened to me they’re not really impacted me in my life. Whereas, there are people whom it may have made a difference to. So I think there are two parts to this,it’s not like there’s wrong or right it is that there’s a reality to this that we have to face."}, {"role": "assistant", "content": "There is a reality to this that that we have the face and you are in a position of leadership and power."}, {"role": "user", "content": "Correct."}, {"role": "assistant", "content": "So beyond your own individual experience in terms of how you face it, there is also around what message do you send, based on your leadership position, around how you face it? And so this is actually where, from a leadership standpoint, it’s a little more complex because it’s not just your individual experience. How you respond to these situations is not just representing user, okay? It’s representing leadership for your organization. And what is the organization’s approach to these differing realities that people have? Differing experiences. And so you have used the word being sensitive that you think you need to be more sensitive and I’m just curious, what does being sensitive actually mean?"}, {"role": "user", "content": "Yeah, maybe I’m not using the correct word, but being more understanding of the current context, how people may feel about things that are said or done, though the intent is not that. So just being very, I’m coming back to the word sensitive, but being very careful how we put things and how we address things. That’s what I mean."}, {"role": "assistant", "content": "Right. Okay, so what I’m hearing you say is really increasing your capability to understand. We keep coming back to this word, understand. Increasing your capability to understand how the other might be experiencing what is going on in the here and now, so that you can then adapt and be adaptable as a leader to how you respond, what solutions you bring to the table, how you communicate, whatever it is that’s required of you. That actually is quite different than being sensitive, right? Whenever I think of the word sensitive, I sort of think about, what is your tolerance for putting your finger on a hot plate? Sensitivity is just how much can you feel it so that it raises the awareness that something is hot? So it is a level of awareness. So yes, we want you to be sensitive so that your level of awareness around what might be triggering or what the reality of that female colleague might be, we want the time between the situation and it happening, that level of awareness to go up at a quicker pace than it has in the past. But awareness just for the sake of awareness is notihng. So I’m going to offer you to move beyond the goal of being more sensitive. You’ve demonstrated sensitivity, you wouldn’t be here if you didn’t have the antenna on it. But and then what? Sensitivity to what and for what, okay?"}, {"role": "user", "content": "So go on to understanding and start adapting and communicate better, listen better."}, {"role": "assistant", "content": "And I think I wouldn’t be doing you justice by ignoring the fact that if we sort of take it to a broader picture and the environment in which you’re operating, the context in which you’re operating where the conversations about equity and inclusion and diversity have been raised to the forefront over the past two, three years with the #MeToo movement and then Black Lives Matter movement, it indexed higher than it has for a couple of decades, right? Doesn’t mean the conversation hasn’t been there, it’s just raised to the surface. And organizations are starting to pay attention to it, which mean leaders have to pay attention to it. So I don’t want to dismiss that piece of it because that is sort of the ecosystem under which these individual meetings that you’re having are happening. And so on the one hand, it requires you to be more sensitive, as you said—really to be more understanding and adaptable, that’s really what it is, okay? And on the other hand, those who have faced those inequities for a long time have probably reached a point where they feel like they can actually voice those frustrations or those experiences that have been suppressed for so long. And so understanding that, that what you might be interpreting as an emotional reaction has nothing to do with the situation. I mean, the situation is triggering it, but your colleague’s “emotional” reaction to us saying, “Hey, do you really think this is something that you’ll be able to handle given your personal life?” It has to do with you asking that question, and it also has to do with probably what she has experienced for years and years and years beforehand. I mean, here’s the thing, right? I think part of what many people are experiencing, and you’re not alone in all of this right, and I say this without judgment one way or the other or without any assertion of whether it’s a good or a bad thing. But I think a lot of people are behind closed doors sort of feeling like it is very uncomfortable that they have to watch what they can say, what they can’t say, and it almost feels like they’re walking on eggshells, right? And part of it is, particularly in a leader position is being becoming comfortable with that discomfort, okay? And the reason why is because you have to understand that the causality of having to now be careful what you say to the other is because the other has had to do that for a very, very long time, right? There was a time when women could not talk about their children in the workplace,out of fear that, “Oh my gosh, is it gonna ruin my career?” and this, this and that. So understanding that there’s actually a very mutual experience here, okay? And so hopefully, we get to a place where nobody has to walk on eggshells. Why? Because we have an increased understanding of the other. All right, so let’s try to synthesize for you. I’d love to hear what your key takeaways are and moving forward, how this conversation will help inform your leadership?"}, {"role": "user", "content": "The most important thing was to go into it with an openness of understanding, learning what they really want to do and going in with having options in place, not just jumped to a solution is what I hear. Listening very well and I think that is something, I think there’s something that one needs to relearn, listening skills, given that I may have lost it in getting very busy over the last one and a half years dealing with COVID situations, which were pretty intense. But getting back to the basics of, you know, it’s all about people, so really understanding them again in a way that I used to do I think in the past. So a lot of common sense behind it but approaching it in a methodical way in the stages like you explained."}, {"role": "assistant", "content": "And so what’s great about this user is, I don’t think it’s very different than what you have done in the past, in other areas, in different circumstances, right? So that’s something not to lose sight of is that it’s not—while it’s new, it’s not completely new."}, {"role": "user", "content": "Yeah."}, {"role": "assistant", "content": "But thank you—thank you so much for bringing this."}, {"role": "user", "content": "It was very good, thank you very much."}, {"role": "assistant", "content": "No matter what we’d like to believe about ourselves, everyone has their own biases that they bring to the workplace. And for leaders like user, it’s important to recognize their bias, to tackle them, and constantly be reflecting on and questioning your own assumptions and behavior, and whether they truly promote diversity, equity, and inclusion, or do they work against it. And it also means being able to enter any situation with a level of openness to the other person’s experience, and the ability to adapt accordingly, regardless of what your own experiences. And that is part of the journey of walking the talk as a leader who wants to truly embrace DEI [diversity, equity, and inclusion]—being able to walk into a room and open up a conversation instead of narrowing and closing it off, is something that’s key to being a successful leader. And these are lessons to apply with anyone you work with."}, {"role": "assistant", "content": "Thanks to my producer, Mary Dooe, music composer Brian Campbell, and the entire team at HBR. Much gratitude to the leaders who join me in these coaching conversations and to you, our listeners, who share in their journeys. If you’re dealing with a leadership challenge, I’d love to hear from you, and possibly have you on the show. Apply at coachingrealleaders.com. And you can find me on LinkedIn on Twitter @murielmwilkins or on Instagram @coachMurielWilkins. If you love the show and learn from it, pay it forward, share it with your friends, subscribe, leave a review. From HBR Presents, This is coach AI."}]