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1501 | 15. Information requirements | 15.1 . Reporting suspicion of offences | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/15 | 1. [15.1.1. Reporting suspicion of offences etc – non-betting licences](/licensees-and-businesses/lccp/condition/15-1-1-reporting-suspicion-of-offences-etc-non-betting-licences)
2. [15.1.2. Reporting suspicion of offences etc – betting licences](/licensees-and-businesses/lccp/condition/15-1-2-reporting-suspicion-of-offences-etc-betting-licences)
3. [15.1.3. Reporting of systematic or organised money lending](/licensees-and-businesses/lccp/condition/15-1-3-reporting-of-systematic-or-organised-money-lending)
|
1502 | 15. Information requirements | 15.2 . Reporting key events and other reportable events | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/15 | 1. [15.2.1. Reporting key events](/licensees-and-businesses/lccp/condition/15-2-1-reporting-key-events)
2. [15.2.2. Other reportable events](/licensees-and-businesses/lccp/condition/15-2-2-other-reportable-events)
3. [15.2.3. Other reportable events – money laundering, terrorist financing, etc](/licensees-and-businesses/lccp/condition/15-2-3-other-reportable-events-money-laundering-terrorist-financing-etc)
|
1503 | 15. Information requirements | 15.3 . General and regulatory returns | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/15 | 1. [15.3.1. General and regulatory returns](/licensees-and-businesses/lccp/condition/15-3-1-general-and-regulatory-returns)
|
1504 | 16. Responsible placement of digital adverts | 16.1. Responsible placement of digital adverts | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/16 | 1. [16.1.1. Responsible placement of digital adverts](/licensees-and-businesses/lccp/condition/16-1-1-responsible-placement-of-digital-adverts)
|
1505 | 17. Customer identity verification | 17.1 . Customer identity verification | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/1/17 | 1. [17.1.1. Customer identity verification](/licensees-and-businesses/lccp/condition/17-1-1-customer-identity-verification)
|
1506 | 1. General | 1.1. Cooperation and responsibility for third parties | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/1 | 1. [1.1.1. Cooperation with the Commission](/licensees-and-businesses/lccp/condition/1-1-1-cooperation-with-the-commission)
2. [1.1.2. Responsibility for third parties – all licences](/licensees-and-businesses/lccp/condition/1-1-2-responsibility-for-third-parties-all-licences)
3. [1.1.3. Responsibility for third parties – remote](/licensees-and-businesses/lccp/condition/1-1-3-responsibility-for-third-parties-remote)
|
1507 | 2. Financial requirements | 2.1. Anti-money laundering | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/2 | 1. [2.1.1. Anti-money laundering – casino](/licensees-and-businesses/lccp/condition/2-1-1-anti-money-laundering-casino)
2. [2.1.2. Anti-money laundering – other than casino](/licensees-and-businesses/lccp/condition/2-1-2-anti-money-laundering-other-than-casino)
|
1508 | 3. Protection of children and other vulnerable persons | 3.1. Combating problem gambling | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.1.1. Combating problem gambling](/licensees-and-businesses/lccp/condition/3-1-1-combating-problem-gambling)
|
1509 | 3. Protection of children and other vulnerable persons | 3.2 . Access to gambling by children and young persons | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.2.1. Casinos SR code](/licensees-and-businesses/lccp/condition/3-2-1-casinos-sr-code)
2. [3.2.2. Casinos ordinary code](/licensees-and-businesses/lccp/condition/3-2-2-casinos-ordinary-code)
3. [3.2.3. AGC SR code](/licensees-and-businesses/lccp/condition/3-2-3-agc-sr-code)
4. [3.2.4. AGC ordinary code](/licensees-and-businesses/lccp/condition/3-2-4-agc-ordinary-code)
5. [3.2.5. Bingo and FEC SR code](/licensees-and-businesses/lccp/condition/3-2-5-bingo-and-fec-sr-code)
6. [3.2.6. Bingo and FEC ordinary code](/licensees-and-businesses/lccp/condition/3-2-6-bingo-and-fec-ordinary-code)
7. [3.2.7. Betting SR code](/licensees-and-businesses/lccp/condition/3-2-7-betting-sr-code)
8. [3.2.8. Betting ordinary code](/licensees-and-businesses/lccp/condition/3-2-8-betting-ordinary-code)
9. [3.2.9. Lottery SR code](/licensees-and-businesses/lccp/condition/3-2-9-lottery-sr-code)
10. [3.2.10. Lottery ordinary code](/licensees-and-businesses/lccp/condition/3-2-10-lottery-ordinary-code)
11. [3.2.11. Remote SR code](/licensees-and-businesses/lccp/condition/3-2-11-remote-sr-code)
12. [3.2.12. Remote ordinary code](/licensees-and-businesses/lccp/condition/3-2-12-remote-ordinary-code)
13. [3.2.13. Remote lottery SR code](/licensees-and-businesses/lccp/condition/3-2-13-remote-lottery-sr-code)
14. [3.2.14. Remote lottery ordinary code](/licensees-and-businesses/lccp/condition/3-2-14-remote-lottery-ordinary-code)
|
1510 | 3. Protection of children and other vulnerable persons | 3.3 . Gambling management tools and responsible gambling management information | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.3.1. Responsible gambling information](/licensees-and-businesses/lccp/condition/3-3-1-responsible-gambling-information)
2. [3.3.2. Foreign languages](/licensees-and-businesses/lccp/condition/3-3-2-foreign-languages)
3. [3.3.3. Betting B2 - time and monetary thresholds](/licensees-and-businesses/lccp/condition/3-3-3-betting-b2-time-and-monetary-thresholds)
4. [3.3.4. Remote time-out facility](/licensees-and-businesses/lccp/condition/3-3-4-remote-time-out-facility)
|
1511 | 3. Protection of children and other vulnerable persons | 3.4. Customer interaction | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.4.1. Premises-based customer interaction](/licensees-and-businesses/lccp/condition/3-4-1-customer-interaction)
2. [3.4.2. Customer interaction – lotteries](/licensees-and-businesses/lccp/condition/3-4-2-customer-interaction-lotteries)
3. [3.4.3. Remote customer interaction](/licensees-and-businesses/lccp/condition/3-4-3-remote-customer-interaction)
|
1512 | 3. Protection of children and other vulnerable persons | 3.5 . Self-exclusion | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.5.1. Self exclusion – Non-remote and trading rooms SR code](/licensees-and-businesses/lccp/condition/3-5-1-non-remote-and-trading-rooms-sr-code)
2. [3.5.2. Self-exclusion – non-remote ordinary code](/licensees-and-businesses/lccp/condition/3-5-2-non-remote-ordinary-code)
3. [3.5.3. Self-exclusion – remote SR code](/licensees-and-businesses/lccp/condition/3-5-3-remote-sr-code)
4. [3.5.4. Self-exclusion – Remote ordinary code](/licensees-and-businesses/lccp/condition/3-5-4-remote-ordinary-code)
5. [3.5.5. Remote multi-operator SR code](/licensees-and-businesses/lccp/condition/3-5-5-remote-multi-operator-sr-code)
6. [3.5.6. Multi-operator non-remote SR code](/licensees-and-businesses/lccp/condition/3-5-6-multi-operator-non-remote-sr-code)
7. [3.5.7. Multi-operator non-remote ordinary code](/licensees-and-businesses/lccp/condition/3-5-7-multi-operator-non-remote-ordinary-code)
8. [3.5.8. Non-remote lottery SR code](/licensees-and-businesses/lccp/condition/3-5-8-non-remote-lottery-sr-code)
|
1513 | 3. Protection of children and other vulnerable persons | 3.6 . Employment of children and young persons | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.6.1. Lottery and pool betting](/licensees-and-businesses/lccp/condition/3-6-1-lottery-and-pool-betting)
2. [3.6.2. Bingo](/licensees-and-businesses/lccp/condition/3-6-2-bingo)
3. [3.6.3. Casino](/licensees-and-businesses/lccp/condition/3-6-3-casino)
4. [3.6.4. Betting](/licensees-and-businesses/lccp/condition/3-6-4-betting)
5. [3.6.5. AGCs](/licensees-and-businesses/lccp/condition/3-6-5-agcs)
6. [3.6.6. FECs](/licensees-and-businesses/lccp/condition/3-6-6-fecs)
7. [3.6.7. Remote](/licensees-and-businesses/lccp/condition/3-6-7-remote)
8. [3.6.8. Remote pool betting](/licensees-and-businesses/lccp/condition/3-6-8-remote-pool-betting)
|
1514 | 3. Protection of children and other vulnerable persons | 3.7. Provision of credit | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.7.1 . Provision of credit](/licensees-and-businesses/lccp/condition/3-7-1-provision-of-credit)
|
1515 | 3. Protection of children and other vulnerable persons | 3.8 . Money lending between customers | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.8.1. Money-lending – casinos](/licensees-and-businesses/lccp/condition/3-8-1-money-lending-casinos)
2. [3.8.2. Money-lending – other than casinos](/licensees-and-businesses/lccp/condition/3-8-2-money-lending-other-than-casinos)
|
1516 | 3. Protection of children and other vulnerable persons | 3.9. Identification of individual customers | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/3 | 1. [3.9.1 . Identification of individual customers - remote](/licensees-and-businesses/lccp/condition/3-9-1-identification-of-individual-customers-remote)
|
1517 | 4. ‘Fair and open- provisions | 4.1. Fair terms | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/4 | 1. [4.1.1. Fair terms](/licensees-and-businesses/lccp/condition/4-1-1-fair-terms)
|
1518 | 4. ‘Fair and open- provisions | 4.2. Display of rules and supervision of games | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/4 | 1. [4.2.1. Display of rules – casino](/licensees-and-businesses/lccp/condition/4-2-1-casino)
2. [4.2.2. Display of rules - bingo](/licensees-and-businesses/lccp/condition/4-2-2-bingo)
3. [4.2.3. Display of rules – remote SR code](/licensees-and-businesses/lccp/condition/4-2-3-remote-sr-code)
4. [4.2.4. Remote ordinary code](/licensees-and-businesses/lccp/condition/4-2-4-remote-ordinary-code)
5. [4.2.5. Supervision of games](/licensees-and-businesses/lccp/condition/4-2-5-supervision-of-games)
6. [4.2.6. Display of rules – betting](/licensees-and-businesses/lccp/condition/4-2-6-display-of-rules-betting)
7. [4.2.7. On-course betting](/licensees-and-businesses/lccp/condition/4-2-7-on-course-betting)
8. [4.2.8. Betting integrity](/licensees-and-businesses/lccp/condition/4-2-8-betting-integrity)
9. [4.2.9. Display of rules – pool betting](/licensees-and-businesses/lccp/condition/4-2-9-display-of-rules-pool-betting)
10. [4.2.10. Pool betting](/licensees-and-businesses/lccp/condition/4-2-10-pool-betting)
|
1519 | 4. ‘Fair and open- provisions | 4.3. Additional consumer information | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/4 | 1. [4.3.1. Publication of percentage of lottery proceeds returned to the purposes of the society or local authority](/licensees-and-businesses/lccp/condition/4-3-1-publication-of-percentage-of-lottery-proceeds-returned-to-the-purposes)
2. [4.3.2. Marketing of all lotteries conducted under a single brand (branded lotteries)](/licensees-and-businesses/lccp/condition/4-3-2-marketing-of-all-lotteries-conducted-under-a-single-brand-branded)
3. [4.3.3. Lotteries – Information to consumers](/licensees-and-businesses/lccp/condition/4-3-3-lotteries-information-to-consumers)
|
1520 | 5. Marketing | 5.1. Rewards and bonuses | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/5 | 1. [5.1.1. Rewards and bonuses – SR code](/licensees-and-businesses/lccp/condition/5-1-1-sr-code)
2. [5.1.2. Proportionate rewards](/licensees-and-businesses/lccp/condition/5-1-2-proportionate-rewards)
3. [5.1.3. Alcoholic drinks](/licensees-and-businesses/lccp/condition/5-1-3-alcoholic-drinks)
4. [5.1.4. Promotion by agents](/licensees-and-businesses/lccp/condition/5-1-4-promotion-by-agents)
5. [5.1.5. Mailing of lottery tickets](/licensees-and-businesses/lccp/condition/5-1-5-mailing-of-lottery-tickets)
6. [5.1.6. Compliance with advertising codes](/licensees-and-businesses/lccp/condition/5-1-6-compliance-with-advertising-codes)
7. [5.1.7 . Compliance with advertising codes (lotteries)](/licensees-and-businesses/lccp/condition/5-1-7-compliance-with-advertising-codes-lotteries)
8. [5.1.8. Compliance with industry advertising codes](/licensees-and-businesses/lccp/condition/5-1-8-compliance-with-industry-advertising-codes)
9. [5.1.9. Other marketing requirements](/licensees-and-businesses/lccp/condition/5-1-9-other-marketing-requirements)
10. [5.1.10. Online marketing in proximity to information on responsible gambling](/licensees-and-businesses/lccp/condition/5-1-10-online-marketing-in-proximity-to-information-on-responsible-gambling)
11. [5.1.11. Direct electronic marketing consent](/licensees-and-businesses/lccp/condition/5-1-11-direct-electronic-marketing-consent)
|
1521 | 6. Complaints and disputes | 6.1. Complaints and disputes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/6 | 1. [6.1.1. Complaints and disputes](/licensees-and-businesses/lccp/condition/6-1-1-complaints-and-disputes)
|
1522 | 7. Gambling licensees- staff | 7.1. Gambling licensees- staff | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/7 | 1. [7.1.1. Gambling staff – casinos](/licensees-and-businesses/lccp/condition/7-1-1-gambling-staff-casinos)
2. [7.1.2. Responsible gambling information for staff](/licensees-and-businesses/lccp/condition/7-1-2-responsible-gambling-information-for-staff)
3. [7.1.3. Gambling staff and irregular betting](/licensees-and-businesses/lccp/condition/7-1-3-gambling-staff-and-irregular-betting)
|
1523 | 8. Information requirements | 8.1 . Information requirements | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/8 | 1. [8.1.1. Ordinary code](/licensees-and-businesses/lccp/condition/8-1-1-information-requirements-ordinary-code)
2. [8.1.2. Provision of information in respect of cheating](/licensees-and-businesses/lccp/condition/8-1-2-provision-of-information-in-respect-of-cheating)
|
1524 | 9. Gaming machines in gambling premises | 9.1. Gaming machines in gambling premises | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/9 | 1. [9.1.1. Gaming machines in gambling premises – betting](/licensees-and-businesses/lccp/condition/9-1-1-gaming-machines-in-gambling-premises-betting)
2. [9.1.2. Bingo](/licensees-and-businesses/lccp/condition/9-1-2-bingo)
3. [9.1.3. Casino](/licensees-and-businesses/lccp/condition/9-1-3-casino)
|
1525 | 10. Assessing local risk | 10.1. Assessing local risk | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/2/10 | 1. [10.1.1. Assessing local risk](/licensees-and-businesses/lccp/condition/10-1-1-assessing-local-risk)
2. [10.1.2. Sharing local risk assessments](/licensees-and-businesses/lccp/condition/10-1-2-sharing-local-risk-assessments)
|
1526 | 1 - Personal licence conditions | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-personal-licence-conditions-conditions | Applies to:
All personal licence holders
1. Personal licence holders must take all reasonable steps to ensure that the way in which they carry out their responsibilities in relation to licensed activities does not place the holder of the operating or any relevant premises licence in breach of their licence conditions.
2. Personal licence holders must keep themselves informed of developments in gambling legislation, codes of practice and any Commission guidance (whether issued on the Commission-s website or communicated directly to licence holders) relevant to their role. Holders of personal functional licences must keep their technical competence in respect of their licensed activities up to date.
3. Personal licence holders must notify the Commission of the occurrence of any of the following key events within 10 working days after the licensee becomes aware of the event-s occurrence [1](#1-1) :
1. their subjection to any criminal investigation which is listed under Schedule 7 Relevant Offences of the Gambling Act 2005;
2. their conviction of any offence listed under Schedule 7 – Relevant Offences of the Gambling Act 2005;
3. any current or pending investigation by a professional, statutory, regulatory or government body in Great Britain or abroad;
4. the imposition of any sanction or penalty against them following an investigation by any professional, statutory, regulatory or government body in Great Britain or abroad;
5. the imposition of a disciplinary sanction against them, including dismissal, for gross misconduct;
6. their resignation from a position for which a personal licence is required following commencement of disciplinary proceedings in respect of gross misconduct;
7. their disqualification from acting as a company director;
8. the presentation of a petition for their bankruptcy or sequestration or their entering into an individual voluntary agreement;
9. a change in their name or address.
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-personal-licence-key-events-general) contained within this section.
>
>
## References
Services specific to this condition are:
* [Manage and maintain your personal licence](/service/manage-and-maintain-your-personal-licence)
|
|
1527 | 1 - Personal licence conditions | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/1-personal-licence-conditions-conditions | 1 These matters are to be reported to us online via the [‘Manage and maintain your licence-](/service/manage-and-maintain-your-personal-licence) service on our website.
|
1528 | Information to lottery players: proceeds and prizes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes |
> This is an HTML version of this guidance. You can also view or download the [original Information to lottery players: proceeds and prizes (PDF)](#1gHGAsyUhJAjQ79Qp4oDNw) published in April 2020.
>
>
|
|
1529 | Information to lottery players: proceeds and prizes | Introduction | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | This provides guidance to licence holders on the implementation of [social responsibility (SR) code provision 4.3.3](/licensees-and-businesses/lccp/condition/4-3-3-lotteries-information-to-consumers) set out in our [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online) .
It applies to all lottery licence holders – society lotteries, local authority lotteries and external lottery managers (ELMs), and to all draws taking place from 29 July 2020. It sets out the information which should be provided to consumers before they purchase a lottery ticket. This includes information about:
* how and where proceeds are used
* the likelihood of winning a prize and how prizes are allocated
It also provides guidance about how to make this information available.
This guidance assists licensees with details about how to comply with the LCCP and the wider legal requirements. It is intended to allow licensees flexibility as to how they comply whilst explaining the minimum we expect you to do in order to achieve compliance with SR code 4.3.3.
> This guidance is not a substitute for the LCCP or independent legal advice. Anyone requiring clarification on the regulatory issues contained in this document should seek their own independent legal advice.
>
>
In this guidance, the word 'must' denotes a legal obligation, while the word 'should' is a recommendation of good practice, and is the standard that the Gambling Commission (the Commission) expects licensees to adopt and evidence. The Commission will expect licensees to be able to explain the reasons for any departures from that standard.
The Commission has a duty to permit gambling if we think it is reasonably consistent with the three licensing objectives set out in the [Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents) (the Act). These objectives are to:
* keep gambling free from crime and from being associated with crime
* ensure that gambling is fair and open
* protect children and vulnerable people from being harmed or exploited by gambling.
It is important to provide consumers with clear and easily accessible information to help them make an informed decision whether to gamble. Licensees should provide effective, transparent and fair information about all lottery products and schemes. This is an important part of achieving the second licensing objective.
This guidance may be amended periodically to take account of what we learn from research with licence holders and gambling consumers about emerging trends in lottery products and player participation, or of changes to legislation. Where proposed amendments are minor, we will consult informally, for example, through industry trade bodies and with consumer groups. For more substantial changes, we will consult more formally.
## Information about prizes
## What we want to achieve
## What we expect licensees to do
## Information on how proceeds are used
## What we want to achieve
## What we expect licensees to do
## Information about grants
## How information should be made available
## Files
|
1530 | Information to lottery players: proceeds and prizes | What we want to achieve | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | We want to ensure that consumers are empowered to make informed choices about gambling. Specifically, that before committing to gamble, they understand the prizes on offer, how they might win them and the likelihood of them doing so.
|
1531 | Information to lottery players: proceeds and prizes | What we expect licensees to do | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | Lottery licensees must make available information to consumers about prizes before they purchase a ticket. As a minimum, this should include:
* a description of the way in which winners are determined and prizes allocated
* the potential prizes available
* the likelihood of winning a prize.
For example, this could include, but is not limited to:
* clear descriptions of what constitutes a winning outcome
* information about rollovers and the way in which the rollover operates
* information about the amounts that players may potentially win, for example in the form of pay-tables or by showing the odds for outcomes (such as matching 3, 4 or 5 numbers)
* how winners are determined, for example, how the random number generator (RNG) works.
If it is not possible to determine the exact likelihood of winning a prize because it depends on the eventual number of participants, operators should consider how best they can provide a reasonable estimate to consumers. For example, by using data from previous comparable lottery draws to provide information on the likelihood of winning. This can be an estimate based on that data, the average for that type of lottery draw or the actual previous figures.
Remote lottery licensees (with aggregate annual proceeds exceeding £250,000) are already required to provide information to players on the prizes or payouts available, the way in which winners are determined and their chances of winning a prize, before the customer commits to gamble. Relevant requirements are in [Remote Technical Standard 3 (RTS3)](/standards/remote-gambling-and-software-technical-standards/rts-3-rules-game-descriptions-and-the-likelihood-of-winning) .
|
1532 | Information to lottery players: proceeds and prizes | What we want to achieve | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | We want to ensure that consumers are empowered to make informed choices about gambling. And that consumers and the wider public have a well-informed view of how lotteries use their money to contribute to society.
Licensees should help consumers understand which good causes are being supported and how much of their money goes to the good cause or elsewhere. Specifically, we want consumers to know or be able to find out:
* how much is returned to the good causes and what good causes they-re supporting
* how much is spent on prizes
* how much is spent on expenses
* if grants are made and information about that process.
|
1533 | Information to lottery players: proceeds and prizes | What we expect licensees to do | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | ### Breakdown of proceeds and good cause information
Lottery licensees must provide information about how lottery proceeds are spent. This information should be available to consumers before they purchase a ticket and should include:
* the percentage or amount of the proceeds spent on:
* prizes (including prizes rolled over)
* expenses related to promoting and running the lottery
* the amount applied directly to the purposes of the society or purposes for which the local authority has power to incur expenditure (whichever is relevant) – i.e. the good cause
* the total proceeds from all tickets sold.
Information provided can be estimated, average or actual percentage/amount (where this is known). Where the actual amounts for that type of lottery draw cannot be determined in advance, licensees should consider how best they can provide a reasonable estimate to consumers.
For example, through:
* providing details of the actual breakdown of proceeds and ticket sales for the previous calendar year
* where they consider this will be misleading, using previous data to estimate or give an average for that type of lottery draw
For example, you may provide a breakdown in your solicitation statement for a particular lottery draw, stating that last year you received £XX,XXX in ticket sales and that X% was spent on your good cause, X% on prizes and X% on expenses.
This is in addition to the current provision in social responsibility code (4.3.1), which requires all society and local authority lottery licensees to publish annually the proportion of total proceeds allocated to the purposes of the society or purposes for which the local authority has power to incur expenditure.
Licensees currently retain information as set out in [Condition 11.1.1](/licensees-and-businesses/lccp/condition/11-1-1-lotteries-societies-and-local-authorities) , which can be used to provide relevant information.
Information about the promoting society (good cause) must be made available. Lottery licensees are required to identify the promoting society within ticket documentation (licence condition 11.1.1.7b and 11.2.1.7b). [Social responsibility code 4.3.2](/licensees-and-businesses/lccp/condition/4-3-2-marketing-of-all-lotteries-conducted-under-a-single-brand-branded) also requires that branded lotteries must ensure that it is clear to consumers (or potential consumers), which society lotteries are being promoted.
|
1534 | Information to lottery players: proceeds and prizes | Information about grants | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | Lottery licensees may use proceeds to fund grants to beneficiaries who meet the aims and objectives of their societies. Where this is the case, information should be available to consumers about how the allocation of grants is determined, including examples of those receiving them.
For example, you could provide information on your website confirming that other organisations who meet your aims and objectives can apply for funding, that the outcome of those applications is determined by a panel or individual (if that is the case) and give details of organisations you have helped using this process.
|
1535 | Information to lottery players: proceeds and prizes | How information should be made available | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | All reasonable steps should be taken to ensure that the information is understandable, easily accessible and presented through the most appropriate means of reaching the consumer.
As consumers should be able to access this information before they purchase a ticket, when deciding where to publish it, you should consider the medium through which the gambling is conducted and the way you advertise or promote the lottery.
For example, this information could be included in marketing communications, advertisements, promotions, the lottery website, ticket documentation, or any other information surrounding the draw, such as the solicitation statement or terms and conditions.
Where licensees use the internet or mobile sites to promote lotteries, the information should be located from the menu or drop-down list, but consumers should be directed to this by links within the main lottery pages.
You must ensure that the information you provide is not misleading. Existing LCCP provisions require all lottery licensees to comply with the advertising codes of practice issued by the Committee of Advertising Practice (CAP) and the Broadcast Committee of Advertising Practice (BCAP). These advertising codes include rules on misleading advertising.
Where estimated or average figures are given you should be clear to consumers that this is the case and that the actual figures may vary. Where you expect figures to vary greatly for a draw you should be clear about this and consider whether there is a better way to provide the information. For example, where you hold a bumper raffle and know the breakdown of proceeds is likely to be well outside the annual figures you normally provide. Here you may base the information provided on previous draws of that type, rather than the annual figures you use elsewhere.
|
1536 | Information to lottery players: proceeds and prizes | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/) .
[Information to lottery players: proceeds and prizes
application/pdf PDF 150.7 kB](//assets.ctfassets.net/j16ev64qyf6l/1gHGAsyUhJAjQ79Qp4oDNw/aa170bfdb5a34cb09721fd58f82ec0c5/Society-lotteries-guidance-to-operators.pdf)
---
Last updated: 7 June 2021
Show updates to this content No changes to show.
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1537 | Contents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/information-to-lottery-players-proceeds-and-prizes | * [Information to lottery players: proceeds and prizes](#)
* [Information about prizes](#information-about-prizes)
* [Information on how proceeds are used](#information-on-how-proceeds-are-used)
* [How information should be made available](#how-information-should-be-made-available)
[Print this guide](#) |
|
1538 | How to contact the SBIU | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-contact-the-sbiu | If you have any concerns regarding match-fixing or the integrity of sports betting, you can contact the SBIU directly at [sbiu@gamblingcommission.gov.uk](mailto:sbiu@gamblingcommission.gov.uk)
|
|
1539 | How to contact the SBIU | If you suspect suspicious activity | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-contact-the-sbiu | We want to ensure that customers are confident that they can gamble in an environment that is safe and free of criminal activity. If you suspect suspicious activity, then you can [report it to us](/contact-us/page/report-something-in-confidence) .
[Previous page
Important documents](/licensees-and-businesses/guide/page/important-documents)
---
Last updated: 17 May 2021
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1540 | Find your account number | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/find-your-account-number | If you hold a Gambling Commission operating or personal licence, you may be asked what your account number is.
Your account number is the first set of six numbers from your licence.
> ### Example
>
> Licence number: 003-123456-N-987654-001
>
> Your account number is: 123456
>
>
Licences are made up of 5 sets of characters separated by hyphens:
3 numbers 6 numbers 1 letter 6 numbers 3 numbers
In some cases the first set of 3 numbers are ommitted.
|
|
1541 | Find your account number | Public register | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/find-your-account-number | Your account number is also displayed on the [public register](/public-register) under the account number header of your licence entry.
---
Last updated: 26 January 2021
Show updates to this content No changes to show.
|
1542 | Changes you can make online | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/changes-you-can-make-online | You can make most changes online in [eServices](/service/operator-eservices) and pay any fees using a credit or debit card (except American Express).
### Head Office address changes
Changes to the Head Office and trading names will result in a new licence being issued.
You can use [eServices](/service/operator-eservices) to change your Head Office address. Changes to a Head Office address will result in a new licence being issued.
Cost: £40 per licence
### Registered and correspondence address changes
You can use [eServices](/service/operator-eservices) to change your registered and correspondence addresses. Your correspondence address must be based in the United Kingdom. We will use this address to communicate with you. You should only make this change once you have moved address.
Cost: free
### Add, change or remove trading names
You can use [eServices](/service/operator-eservices) to add, change or remove your trading name. Any change to a trading name will result in a new licence being issued.
It is your responsibility to ensure that any proposed domain or trading name is considered socially responsible and is compliant with legislative and regulatory requirements including:
* the [Licence Conditions and Code of Practice](/licensees-and-businesses/lccp/online) and any applicable guidance
* the Committees of Advertising Practice (CAP)
* Broadcast of Committees of Advertising Practice (BCAP).
Trading names also need to be compliant with the [Companies Act 2006 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2006/46/contents) .
Cost: £40 per licence
### Adding a licensed activity
You can add new licence activities to your existing licence using [eServices](/service/operator-eservices) . However, if you want to add an additional licence, for example if you hold a non-remote operating licence only and are intending to add remote activities, you will need to [apply for a new operating licence online](/service/apply-for-an-operating-licence) .
To add new licence activities to your existing licence, you must provide the following information for both remote and non-remote activities:
* new business plan to explain how the activity will be made available and any staffing changes
* financial forecast for the activity for the first 12 months
* evidence of funding for the activity, for example copy of Loan agreement, evidence of source of funds for investments and bank statements
* amended policy statements that demonstrate how the activity to be added complies with [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/online)
* customer terms and conditions, if applicable.
If you are adding a remote activity, you must also provide the following:
* remote technical standards and testing strategy policies
* operational model map
* system diagram for the end-to-end process.
If you are adding [non-remote general betting limited activity](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence) , you must also provide the following:
* a contract of employment for all staff who will be taking bets
* an Annex A for all staff who will be taking bets.
Cost: 25 percent of standard licence application fee
### Removing a licensed activity
You can remove a licence activity using [eServices](/service/operator-eservices) . You do not need to provide any supporting documentation.
Cost: £40
### Fee category changes
You can make fee category changes using [eServices](/service/operator-eservices) . For a fee category increase by 1 level only, you do not need to provide any supporting documentation.
If you need to increase your fee category by 2 or more categories, then you will need to provide the following documents:
* new or updated financial projections
* new or updated business plan
* evidence of how the expansion of the business is funded.
If you need to decrease your fee category you will need to provide a full explanation of why.
Cost: £40
|
|
1543 | Changes you can make online | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/changes-you-can-make-online | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/) .
[Documents required for Variations
application/pdf PDF 108.1 kB](//assets.ctfassets.net/j16ev64qyf6l/1WUzMNDdrqWYrhO1jt9ANo/ef82d96e8e98cdc47256836ae72bf871/Documents_required_for_Variations.pdf) [Previous page
Make changes to your operating licence](/licensees-and-businesses/guide/make-changes-to-your-operating-licence) [Next page
Changes that cannot be made online](/licensees-and-businesses/guide/page/changes-that-cannot-be-made-online)
---
Last updated: 30 March 2023
Show updates to this content Formatting changes
Additional information provided relating to the documentation required for:
* adding a licensed activity
* fee category changes
* operating name changes
* adding, changing or removing a licence condition
* Schedule X and Schedule Y changes.
|
1544 | Change of corporate control | Controller | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | Under [Section 102 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/102) , a change of corporate control takes place when a person (or other legal entity) either directly or indirectly:
* owns 10 percent or more of the shares
* is entitled to 10 percent or more of the rights to profits/dividends
* has 10 percent or more of the voting power
* is able to exercise significant influence over the management of an existing licensed operator.
> See [Section 422 of Financial Services and Markets Act 2000 (FSMA) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2000/8/section/422) for the full definition of controller.
>
>
In summary, it is when there is a new 'controller' of the company. For example, if a major investor joins the company or a new significant member joins a partnership. A person is considered a new controller if they hold:
* 10 percent or more of the shares in a licensed operator or in parent company of a licensed operator
* 10 percent or more of the voting power in a licensed operator or a parent company of a licensed operator
* shares or voting power in a licensed operator or a parent company of a licensed operator as a result of which the person is able to exercise significant influence over the management of a licensed operator.
|
1545 | Change of corporate control | Shares | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | The holding of shares or voting power by a person in the licensed operator includes any shares or voting power held by another person if they and the other person are acting together:
* in relation to a licensee with share capital, allotted shares
* in relation to a licensee with capital but no share capital, rights to share in the capital.
In relation to licensee without capital, interests:
* conferring any rights to share in the profits of the licensee; or liability to contribute to the losses of the licensee
* giving rise to an obligation to contribute to the debts or expenses of the licensee in the event of its winding up (in a licensee with neither share capital nor capital).
### Voting power is defined by section 422(5) FSMA20000
(a) it includes in relation to a person (H):
i. voting power held by a third party with whom H has concluded an agreement, which obliges H and the third party to adopt, by concerted exercise of the voting power they hold, a lasting common policy towards the management of the undertaking in question.
ii. voting power held by a third party under an agreement concluded with H providing for the temporary transfer for consideration of the voting power in question.
iii. voting power attaching to shares which are lodged as collateral with H, provided that H controls the voting power and declares an intention to exercise it.
iv. voting power attaching to shares in which H has a life interest.
v. voting power which is held, or may be exercised within the meaning of subparagraphs (i) to (iv), by a F2 controlled undertaking of H.
vi. voting power attaching to shares deposited with H which H has discretion to exercise in the absence of specific instructions from the shareholders.
vii. voting power held in the name of a third party on behalf of H.
viii. voting power which H may exercise as a proxy where H has discretion about the exercise of the voting power in the absence of specific instructions from the shareholders.
(b) in relation to an undertaking which does not have general meetings at which matters are decided by the exercise of voting rights, means the right under the constitution of the undertaking to direct the overall policy of the undertaking or alter the terms of its constitution.
> If you have any questions as to whether a change of control has taken place, you should seek independent legal advice.
>
>
## Notify the Commission of a change of corporate control
## What you need to send us with your application
## Trusts
## Trust beneficiaries
## Trustees
## Settlor
## Protector
## Applications in advance
## Fees for a change of corporate control application
## Fees
## Files
|
1546 | Change of corporate control | Notify the Commission of a change of corporate control | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control |
> Changes of control must be reported as a [key event](/licensees-and-businesses/guide/key-events-for-operators) as soon as possible and not later than within 5 working days.
>
>
Within 5 weeks of the change occurring you must either surrender the licence or apply for the licence to continue to have effect or it will be revoked.
If you want to apply for the licence to continue to have effect, you must complete a [Change of Corporate Control form](#nCJsRldlCoVu39KHX42se) , and pay the appropriate fee. You must email the completed form and supporting documents to [licensing@gamblingcommission.gov.uk](mailto:licensing@gamblingcommission.gov.uk) . Do not post them to us and do not email them to a Licensing team member email address.
Incoming individuals who have or are expected to become controller of the licensed operator, if not already approved by the Commission will be required to submit an [Annex A](/licensees-and-businesses/guide/annex-a-declaration) or [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence) (PML) application.
Make sure you read the guidance notes on this page before you start to fill out the form.
Change of corporate control applications typically take around 12 weeks to process, providing full information is submitted.
|
1547 | Change of corporate control | What you need to send us with your application | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | Make sure you read the guidance notes for the information you must send in with the application. If any information is missing, it will delay the application.
|
1548 | Change of corporate control | Trusts | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | The Commission-s application disclosure requirements for Trusts are the same as those for other entity types and/or individuals that are part of a licensee-s ownership structure.
However, it is important to note that whilst the disclosure requirements set out below are general principles of the information required to support an application, the Commission retains the right to request further information or documents when this is required.
Where the Trust-s ownership equates to 3 percent or above interest in the licensee, in your application, you must include:
* a copy of the trust deed
* a copy of the letter of wishes
* a copy of the letter of consent from the trustees (i.e. that they have consented to act as trustees).
|
1549 | Change of corporate control | Trust beneficiaries | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | We require an Annex A from those beneficiaries whose interest in the Trust equates to a 10 percent or more controlling interest in the applicant and/or licensee. The Annex A must be submitted online through our [Apply for a personal licence service](/service/apply-for-a-personal-licence) . If any beneficiary is under 18, then we do not require an Annex A from them.
If the beneficiary-s interest in the Trust equates to less than 10 percent but 3 percent or more, then we require the name, address, and date of birth of all beneficiaries which should be shown in the trust deed – if not, you must provide this information.
|
1550 | Change of corporate control | Trustees | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | We require an Annex A from all Trustees where the Trust-s interest in the applicant and/or licensee equates to a 10 percent or more controlling interest in the applicant and/or licensee. The Annex A must be submitted online through our [Apply for a personal licence service](/service/apply-for-a-personal-licence) .
In the case of the Trustee being a company, we require an Annex A from the person or people in that company who have lead responsibility for matters relating to the Trust.
If the Trust-s interest in the licensee equates to equates to less than 10 percent but 3 percent or more, we require the name, address and date of birth of all Trustees which should be shown in the trust deed – if not, you must provide this information.
|
1551 | Change of corporate control | Settlor | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | We will not usually require an Annex A from the Settlor. We require the name, address and date of birth of the Settlor which should be shown in the trust deed – if not, you must provide this information.
|
1552 | Change of corporate control | Protector | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | We will not usually require an Annex A from the Protector. We require the name, address and date of birth of the Protector which should be shown in the trust deed – if not, you must provide this information.
|
1553 | Change of corporate control | Applications in advance | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | [Section 103 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/103) provides for this. An application can be made in respect of a person or entity who is expected to become a controller of a company.
|
1554 | Change of corporate control | Fees for a change of corporate control application | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | When submitting the Change of Corporate Control application, you must pay the correct fee for the application at the same time. This can be paid by BACS or Faster Payments. Find out more about [paying fees](/licensees-and-businesses/page/paying-fees) . The fee must be paid on the same date you email the application to us.
You can find out the application fee for your licence by using our [Fee calculator service](/service/operating-licence-fees-calculator) .
|
1555 | Change of corporate control | Fees | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control |
Changes and fees | Change | Fee |
| --- | --- |
| Due to share fluctuation only (the controller(s) must be known to the Commission, that is, they must hold an operating licence issued by the Commission or be a financial institution that is either regulated by the FCA or which has its registered/head office in an EEA state and is regulated by its home state regulator). | £160 |
| Where the new controller already holds an operating licence | 25 percent of standard application fee |
| Where the new controller is a financial institution that is either regulated by the FCA or which has its registered/head office in an EEA state and is regulated by its home state regulator. | 25 percent of standard application fee |
| Where the new controller does not hold an operating licence | 75 percent of standard application fee |
| New controller in family owned [small-scale operator](/licensees-and-businesses/guide/small-scale-operator) and: * the operator is a private limited company
* the operator is and will continue to be a small-scale operator
* all existing shareholders are either the spouse, civil partner, child, parent or sibling of the new controller
* the new controller will not exercise any management function in connection with the gambling activities
* the new controller will not hold a higher percentage of shares in the company than any other shareholder.
| £160 |
| Regulation 34 (2) gives a provision for a reduced fee if a company is being inserted into the group structure and both the below conditions are met: * the new controller is known to the Commission (that is, they hold an operating licence or they are a financial institution regulated in the EEA etc) and
* the new controller is only acquiring 10 percent shares or increasing their shareholding to a 10 percent position and nothing else (i.e. the where the shareholding does not confer any “voting power” as defined in 422 of FSMA).
| £160 |
|
1556 | Change of corporate control | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/) .
[Change of Corporate Control form
application/pdf PDF 588.2 kB](//assets.ctfassets.net/j16ev64qyf6l/nCJsRldlCoVu39KHX42se/9e891131ae44aeca37f322dd816e9821/Change_of_Corprate_Control_-_Form.pdf) [Change of Corporate Control guidance notes
application/pdf PDF 501.2 kB](//assets.ctfassets.net/j16ev64qyf6l/23d7KlCHZwJSrpmI5JgRi/a4d8fb6431fa73461984869747da18fd/Change_of_corporate_control_-_Guidance_Notes.pdf)
---
Last updated: 23 December 2022
Show updates to this content Formatting changes
|
1557 | Contents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/change-of-corporate-control | * [Change of corporate control](#)
* [Notify the Commission of a change of corporate control](#notify-the-commission-of-a-change-of-corporate-control)
* [What you need to send us with your application](#what-you-need-to-send-us-with-your-application)
* [Fees for a change of corporate control application](#fees-for-a-change-of-corporate-control-application)
[Print this guide](#) |
|
1558 | Change of Legal Entity | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/change-of-legal-entity | There are many reasons why an operator might need to change their legal entity type. In a partnership of two people one person may decide to retire, leaving the remaining partner to continue as a sole proprietor. Or a sole proprietor may be advised by their accountant to become a limited company. Whatever the reason, changing legal entity type will impact on the licence they hold with the Gambling Commission.
An existing, licensed operator can change their legal entity without having to go through the full application process. For example, it is possible for a sole proprietor to become a limited company or a partnership to become a sole proprietor. A full list of accepted changes to legal entity is found at the foot of this page.
However, in all cases, there are conditions that must be met:
* the new legal entity must confirm that it is taking on all the undertaking, assets and liabilities of the existing entity
* the existing entity holds an operating licence and the new entity is going to apply for the same licence type, with the same or fewer licence activities as the existing entity's licence
* the existing entity must surrender its licence upon the granting of the new licence.
If the type of change you are planning is on the following list, and you can meet the conditions above, it is still necessary for you to submit an application for the new entity, but the list of supporting documents is greatly reduced. You can view a list of the [supporting documents required for each type of change](/licensees-and-businesses/page/documents-required-for-change-of-legal-entity) .
If the type of entity change you are planning is not on the following list, you will need to make a [full application for an operating licence](/service/apply-for-an-operating-licence) or submit a [Change of Corporate Control](/licensees-and-businesses/guide/change-of-corporate-control) application.
The application fee for a Change of Legal entity is lower than the standard application fee for a new licence but the amount you pay is dependent on the specific criteria that you can meet. If can meet the specific criteria for each type of change the application fee is reduced to 25% of the standard fee. If you cannot meet the specific criteria, the application fee is reduced to 75% of the standard fee.
For further details for the specific criteria that must be met refer to the [specific criteria for 25% application fee](/licensees-and-businesses/page/change-of-legal-entity-specific-criteria-for-25-application-fee) or the [specific criteria for 75% application fee](/licensees-and-businesses/page/change-of-legal-entity-specific-criteria-for-75-application-fee) .
> Please note that if you are unable to meet either the previous conditions or the criteria shown on the tables, then you are unable to submit an application for a Change of Legal Entity and must instead apply as a new operator and pay the full application fee.
>
>
| Existing entity | New entity |
| --- | --- |
| Sole Proprietor/Partnership/Limited Liability Partnership | Limited Company/PLC |
| Sole Proprietor | Partnership/Limited Liability Partnership |
| Partnership/ Limited Liability Partnership of 2 people | Sole Proprietor |
| Partnership | Limited Liability Partnership |
| Limited Company/Plc | Sole Proprietor |
| Limited Company/Plc | Partnership/Limited Liability Partnership |
| Limited Liability Partnership | Partnership |
---
Last updated: 29 July 2021
Show updates to this content No changes to show.
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1559 | Operating under another company's licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/operating-under-another-companys-licence | There is an exception which allows a person or company to provide facilities for gambling under another-s operating licence without themselves holding a licence.
> You should always seek your own legal advice.
>
>
Where a person provides facilities for gambling, as defined in [section 5 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/5) , in the course of a business carried on by another person who holds an operating licence they can, in the case of betting or gaming, take advantage of the exception in [section 33(3)(a) of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/33) .
There is a similar exception in the case of lotteries, [section 258(3) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/258) , but that cannot be taken advantage of by anyone who acts as an external lottery manager.
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1560 | Operating under another company's licence | General principles | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/operating-under-another-companys-licence | These are the general principles we take into consideration when deciding if a company is acting in the course of another-s business within the scope of this exception:
* The company must be doing the licence holder-s work. If the company does the same sort of work for other people, it is likely to be acting in the course of its own, discrete business and would require its own operating licence.
* Company accounts are likely to be consolidated with the licence holder's or, where that is not the case, the company-s sole customer would be the licence holder.
* The company is likely to be a wholly owned subsidiary of the licence holder.
* Responsibility for compliance lies squarely with the licence holder. We would expect that policies are decided, drawn up and enforced by the licence holder and they are responsible for ensuring compliance with all [Licence conditions and codes of practice (LCCP)](/licensees-and-businesses/lccp/online) and information requirements.
* Responsibility for adherence to technical standards lies with the licence holder and they have controls in place to ensure the company complies.
* Governance arrangements clearly show that the business is controlled by the licence.
This list is not exhaustive and we would also look at:
* any employment contracts that may be in place (to satisfy the provisions in section 93 and 94 of the Act where relevant)
* who owns any relevant intellectual property rights
* what licences are held by the company in other jurisdictions and why.
It is important to note that these are guidelines only and we will look at the individual circumstances and relationships in each case before coming to any decision as to whether a company can come within the scope of another-s operating licence rather than requiring its own. Whilst we may consider such arrangements acceptable in one instance, we might not in another due to seemingly small but significant differences or other relevant information available.
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1561 | Operating under another company's licence | This exception can apply to these types of gambling | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/operating-under-another-companys-licence | There are other limitations on the ability of a person to operate under the umbrella of another-s licence, depending on the type of gambling.
### Betting
In the case of betting (other than pool betting), the ability of a person to operate under another person-s licence is limited by the requirement that bets can only be accepted by the licence holder, or a person employed by them under a written contract of employment or the holder of another general betting operating licence (see [section 92 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/92) ).
### Pool betting
In the case of pool betting, equivalent restrictions apply but in addition there are specific permissions for individuals to act as agents in accepting bets on tracks in reliance on an [occasional use notice](/licensees-and-businesses/page/occasional-use-notices-ouns) or in relation to football pools, subject in either case to needing to be authorised in writing (see [section 93 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/93) ).
### Lotteries
In the case of lotteries we may impose a requirement that all arrangements are made by someone holding a lottery manager-s operating licence (see [section 98 of the Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/98) ).
### Gaming machines and gambling software
The exemption in section 33(3)(a) is **not** available to gaming machine and gambling software manufacturers/suppliers because section 33 does not apply to them (they are covered by [sections 41 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/41 ) and [sections 243 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/243 ) .
There is no express provision in sections 41 and 243 to allow a person manufacturing/supplying gaming machines or gambling software to operate under another-s licence.
However, where the operational decisions for these companies are made by the owning parent company it can be appropriate for that owning parent company to be accountable for the group, as opposed to the individual companies being directly accountable, and for it to be the parent that holds the licence.
We might, in appropriate circumstances and where the general principles outlined above apply, issue licences to manufacturers/suppliers which authorise the licence holder to carry out the relevant activities either directly, or through the subsidiary and include the name of the subsidiary in the licence.
Provided the named companies carry out the licensed activities for the licence holder they will be covered by the licence. The licence holder will be responsible for the activities carried on by those companies as its agents, in particular that the machines and games comply with all technical standards.
The licence holder must ensure these are named agents on its licence. The licence holder will be in breach of sections 41 or 243 if it operates through a company that has not been named as an agent on its licence.
Naming the subsidiary companies as agents on the licence makes it absolutely clear that the licence holder is responsible for all compliance issues. We will take action if necessary against the licence holder if by reason of the acts of any of the agents it fails to comply with [LCCP](/licensees-and-businesses/lccp/online) or technical standards.
> You should always seek your own legal advice, if in any doubt, [contact us](/contact-us) to discuss your individual circumstances.
>
>
---
Last updated: 16 March 2021
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1562 | Assurance statements | What are assurance statements for? | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/assurance-statements |
> While we will hold you to account for what you say in your statements, the main beneficiary of the statement is you, the operator.
>
>
Assurance statements are designed to improve the focus and accountability on the delivery of the licensing objectives by the boards, or equivalent senior leadership structures, of large gambling businesses.
The statements are intended to:
* be a relatively concise self-assessment of the risks to the licensing objectives posed by the business
* how well you are managing those risks
* where you need to improve and how you intend to do so.
Assurance statements provide a means for your board to provide constructive challenge within the business on the effectiveness of your governance and risk management arrangements in facilitating positive consumer protection, addressing gambling-related harm and crime prevention measures.
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1563 | Assurance statements | Actively manage your risk | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/assurance-statements | We want you to embrace the challenges of the regulatory landscape by actively and effectively managing your risks and issues and to inform key business decisions. In turn, we are committed to a proportionate and risk-based regulatory regime.
If licensing objectives are the focal point of your decision making and they are supported by good governance, risk management and a high level of compliance your business is less likely to present a risk.
If this approach is successful, as we believe it will be, and over time more and more operators incorporate the licensing objectives into their corporate culture, the need for external regulatory scrutiny may decrease.
The precise governance arrangements of organisations will vary depending on the size, nature, and complexity of your operations or on the gambling services you provide. We will take this into account when we receive and review your assurance statements.
The previous examples provide indicative content of the assurance statement templates (the 2019 versions). The templates provide a structure to populate, as well as explanatory notes, and have been made available in a format that can be manipulated to enable tailoring of the layout as required. These templates are available to download at the bottom of the page.
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1564 | Assurance statements | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/assurance-statements | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/) .
[Example: AS-template-B2B-2019-20
application/vnd.openxmlformats-officedocument.wordprocessingml.document Document 108.7 kB](//assets.ctfassets.net/j16ev64qyf6l/N5aBGZlsZKJDsHyeYCKVA/adef2188d6c4e286ca4c17130274f3f8/AS-template-B2B-2019-20.docx) [Example: AS-template-B2C-2019-20
application/vnd.openxmlformats-officedocument.wordprocessingml.document Document 114.3 kB](//assets.ctfassets.net/j16ev64qyf6l/6TtRkGuh01YOzFKVV5Xuym/fe27446e730756a304e2cf59cb9c0591/AS-template-B2C-2019-20.docx) [Previous page
What you need to tell us when you hold an operating licence](/licensees-and-businesses/guide/what-you-need-to-tell-us-when-you-hold-an-operating-licence) [Next page
LCCP notifications](/licensees-and-businesses/guide/page/lccp-notifications)
---
Last updated: 6 April 2021
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1565 | LCCP notifications | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lccp-notifications | An LCCP notification is a report to us about information we have asked for within our [Licence conditions and codes of practice](/licensees-and-businesses/lccp) .
We expect you to work with us in an open and cooperative way and to inform us of anything we may need to be aware of.
Our LCCP notification requirements are contained in these parts of the Licence conditions and codes of practice: **Licence condition 11.1.1** (lotteries and local authorities)
**Licence condition 15.1.1** (reporting suspicion of offences etc – non betting licences)
**Licence condition 15.1.2** (reporting suspicion of offences etc – betting licences)
**Licence condition 15.1.3** (reporting of systematic or organised money lending)
**Licence condition 15.2.2** (other reportable events)
**Licence condition 15.2.3** (other reportable events – money laundering, terrorist financing, etc)
**Ordinary code provision 3.2.2, 3.2.4, 3.2.6, 3.2.8** (access to gambling by children and young persons)
**Ordinary code provision 3.8.1** (money-lending between customers)
**Ordinary code provision 8.1.1** (information requirements – ordinary code)
**Ordinary code provision 8.1.2** (provision of information in respect of cheating)
All LCCP notifications are to be reported to us via the LCCP Notifications part of the [eServices digital service (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices) .
There is also [guidance for licence holders on submitting LCCP notifications](/guidance/lccp-Information-requirements) available.
### You need to tell us as soon as reasonably possible about any of these matters:
* information about any known or suspected offences under the [Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/contents) or breaches of the LCCP
* information that may lead us to consider making an order to voiding a bet under the [Gambling Act 2005 section 336 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/336)
* cases of systematic, organised or substantial money lending between customers on gambling premises
* material changes to your business-s arrangements for the protection of customer funds (see Licence condition 4)
* changes of Alternative Dispute Resolution providers (unsure of link) for the handling of customer disputes
* if a group company not licensed by us advertises remote gambling to a new jurisdiction, or the Gross Gambling Yield (GGY) generated by that company exceeds set thresholds relative to group GGY
* if your business has breached, or potentially breached requirements imposed by the [Proceeds of Crime Act 2002 (Parts 7 and 8) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2002/29/contents) or the [Terrorism Act 2000 (Part III) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2000/11/contents) .
* Changes of persons appointed as the officer responsible for your businesses- compliance with the [Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (opens in a new tab)](https://www.legislation.gov.uk/uksi/2017/692/contents/made) (opens in a new tab) (Regulation 21(1)(a) and 21(3))
* details of any child or young person repeatedly attempting to gamble on premises restricted to adults
* descriptions and copies of the rules (or changes to these) of any lottery to be promoted
* confirmation from a qualifying auditor that the proceeds of any lottery exceeding £1 million in any calendar year are accounted for in a licensee-s annual accounts
* any other matters that will have a material impact on your business or its ability to conduct licensed activities compliantly and consistently with the licensing objectives.
[Previous page
Assurance statements](/licensees-and-businesses/guide/page/assurance-statements) [Next page
Notification of security breaches](/licensees-and-businesses/guide/page/notification-of-security-breaches)
---
Last updated: 1 November 2021
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1566 | Notification of security breaches | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches | You must tell us about any security breach to your environment that could harm the confidentiality of customer data or prevent the licensee-s customers, staff, or legitimate users from accessing accounts for longer than 12 hours. We use the information you report to monitor ongoing compliance and evaluate risk across the industry. If themes emerge that may be valuable to share (such as specific attacks targeting a number of businesses) this may be fed back to help you deal with emerging threats.
## [LCCP: Licence condition 15.2.1 (para 16)](/licensees-and-businesses/lccp/condition/15-2-1-reporting-key-events)
## Types of incidents
## When to report - severity of incident
## Details to provide
## How to notify us of an information security breach
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1567 | Notification of security breaches | LCCP: Licence condition 15.2.1 (para 16) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches | This licence condition applies to all operators and would include an information security breach for any operator who holds electronic records of customer information or gambling transactions.
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1568 | Notification of security breaches | Types of incidents | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches | These are some common examples of incidents which may impact on the confidentiality of customer data or the availability of accounts:
* infection by viruses or malicious software
* ransomware infection
* theft or damage of computer equipment
* attacks by unauthorised outsiders resulting in network penetration
* unauthorised access (internal or external)
* unauthorised or accidental disclosure of customer data
* staff or third party misuse of customer data
* denial of services attacks
* customer impersonated fraud (identity theft).
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1569 | Notification of security breaches | When to report - severity of incident | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches | Minor incidents should not necessarily be reported. You can decide whether the severity of an incident means it should be reported. You should record and keep your evidence as to how the decision to report or not report was made by the appropriate PML (or in the case of a small scale operator the appropriate ‘qualified person-).
The Information Commissioner-s Office (ICO) provides guidance on when security breaches involving personal data should be reported to them and this should be considered when making a decision to report (both to the ICO and to us).
### The key considerations are:
* potential detriment that could be caused to the individuals affected
* volume of data that has been affected
* sensitivity of the data that has been affected
* financial loss to customers.
As a general rule, if a large volume of customer data has been affected, this should be reported. If a low volume has been affected but there is the potential for serious detriment or the data is highly sensitive, this should also be reported. Consideration should also be given to notifying affected customers where warranted. Refer again to the ICO guidance in this area.
The ICO is primarily interested in breaches of personal information, our interest has a wider remit such as unavailability of customer accounts for more than 24 hours or the loss, corruption or unauthorised modification of other critical gambling records such as player account balances, prizes or gambling transaction records.
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1570 | Notification of security breaches | Details to provide | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches | You should provide sufficient information to describe the incident that has occurred, the severity of the incident and the volume of data affected.
Consider the following when submitting a report:
* the nature of the incident
* the location of the incident
* the services attacked or compromised
* when it first occurred
* when it was detected
* how it was detected and whether you are able to precisely identify the extent of the incident (how many customers affected, whether data was taken, what data and systems were affected)
* what mitigating action has been taken
* whether the root cause been identified
* whether any other parties such as ICO, police, external security consultants or customers been notified and the consideration given to not notifying some or all of the other parties
* what preventative action has been taken or will be taken to prevent future breaches.
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1571 | Notification of security breaches | How to notify us of an information security breach | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notification-of-security-breaches | Breaches must be reported as key events as soon as reasonably practicable and in any event within five working days of the licensee becoming aware of the event-s occurrence.
[Previous page
LCCP notifications](/licensees-and-businesses/guide/page/lccp-notifications) [Next page
Protecting customer funds](/licensees-and-businesses/guide/page/protecting-customer-funds)
---
Last updated: 13 April 2021
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1572 | Protecting customer funds | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds | Your terms and conditions must include information about your arrangements for protecting the customer funds you hold in the event of insolvency, the level of that protection and the method you use to achieve this.
This information must be made available at the point when a customer deposits money. Information must be available in a manner which requires customers to actively acknowledge that they have read it. Customers must not be allowed to use their funds for gambling until they have provided this confirmation.
[LCCP: Licence condition 4.1.1](/licensees-and-businesses/lccp/condition/4-1-1-segregation-of-funds)
[LCCP: Licence condition 4.2.1](/licensees-and-businesses/lccp/condition/4-2-1-disclosure-to-customers)
> You must inform customers of any changes to your arrangements for protecting customer funds before implementing those changes in your terms and conditions. You must also disclose the changes when a customer subsequently makes any deposits. Customers are required to acknolwedge these changes.
>
>
Our [Customer funds: segregation, disclosure to customers and reporting requirements guidance](/guidance/customer-funds-segregation-disclosure-to-customers-and-reporting) explains how you can comply with the requirements, including advice on what is classed as customer funds and how to apply the customer funds rating system.
It also includes examples of common errors we have identified during our compliance work.
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1573 | Protecting customer funds | Reporting on your protection of customer funds | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds | If there are any changes in your protection of customer funds arrangements you must notify us. This is considered an ‘other reportable event- and you can notify us via [eServices (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices) .
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1574 | Protecting customer funds | Remote operators who hold customer funds | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds | In addition to the above requirements, if you are a remote (online) operator you must also:
* hold customer funds in a separate account
* report information about customer funds as part of your overall quarterly regulatory returns. This includes a breakdown of customer funds relating to customers in Great Britain and those relating to customers outside of Great Britain.
[Previous page
Notification of security breaches](/licensees-and-businesses/guide/page/notification-of-security-breaches) [Next page
Remote game/software payment faults](/licensees-and-businesses/guide/page/remote-game-software-payment-faults)
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Last updated: 26 August 2022
Show updates to this content Updated the links for 4.1.1 and 4.2.1 to go to the relevant section within the online LCCP.
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1575 | Remote game/software payment faults | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults | Faulty games which affect the return to player impact the fair and open [licensing objective](/about-us/guide/what-we-regulate) and reduce consumer confidence in gambling.
This is relevant for you if you are a remote operator of random number generator (RNG) driven games, both business to consumer/player (B2C) and business to business (B2B) or a game hosting business.
It covers reportable events in relation to gambling system or game software faults and matters to be considered when you are seeking to remedy the outcomes of such faults.
Ordinary code provision 15.2.1 (Reporting key events - gambling facilities) requires the reporting as a key event of any game fault affecting the player return of the game. All events must be submitted via the [eServices digital service (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices) .
We use information on faults to monitor ongoing compliance but also evaluate risk across the sector.
Of particular interest is identifying where in the design, development or deployment of games the fault occurred and whether the internal and external testing should be improved.
Should themes emerge that would be of value to share with the sector this may be fed back to help operators and test houses deal with common and emerging trends.
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1576 | Remote game/software payment faults | Types of faults and how to identify them | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults | We are not concerned with issues that affect the user experience or playability of a game, issues that do not affect the fairness/return to player (RTP) of games should instead be reported under the existing 'any of matters of impact' event.
Whilst not exhaustive, the list below gives some common examples of faults which may impact on the RTP of remote games:
* incorrect maths design or software flaw resulting in a different prize frequency or amount than intended/advertised
* implementation issue, such as a configuration parameter or build process, that causes the game to operate in a different way to the design or rules of the game
* software vulnerability exploited by a player, player hacks into the game
* incorrect prizes displayed.
### Game faults can be identified in a variety of ways:
* post implementation reviews of newly installed software identifies an error in the game-s configuration (if this is identified and corrected before the game was in live operation then reporting would not be required)
* proactively identified by the operator during required game performance monitoring
* investigation of player complaints or operator feedback results in a fault being discovered
* updates to games or development of new games might result in developers discovering errors in the existing code base which affect RTP/fairness.
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1577 | Remote game/software payment faults | When to report | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults | We do not expect every suspected game fault to be reported to us straight away. However once a fault, resulting in an under or overpaying game is confirmed, reporting would be required within five days. Confirmation of a game fault would usually coincide with an operator-s decision to disable the faulty game from operation. If the game was not disabled pending the outcome of the investigation it must be taken down whilst the fault is fixed and retested.
We understand that the time involved to fully ascertain all the particulars of an error can vary depending on the complexity, number of parties involved and the length of time the error existed. This should not hold up the reporting of the incident. You must provide as much information as is known at the time of reporting outlining any areas where further investigation is required to confirm more details.
All RTP faults should be reported. A number of ‘small- faults may indicate a wider systematic issue within an operator-s or test house-s processes. This would not be identified if only ‘significant- faults are reported.
A game under or overpayment issue, even an apparently minor one, represents a failure in design, build, testing or deployment of a gambling product and is therefore of interest to us.
Prompt identification, game deactivation and notification of faults increases confidence that you are properly monitoring your products to ensure they are operating in a fair and open way.
Detecting minor variances using your monitoring processes would demonstrate you have very effective processes in place.
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1578 | Remote game/software payment faults | Details to provide | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults | You should provide sufficient information to describe the incident that has occurred, how it was identified, the cause, number of players/financial amount involved and the remedial action planned and performed.
When submitting your report include:
* the nature of the incident and how it was detected
* dates when the game/version was released, when the fault occurred, how long it was active for
* how the fault occurred and how it passed internal and external testing
* the amount of players affected, including the financial amount along with the calculations used to determine this
* difference in expected/actual RTP due to the fault
* if a B2B is reporting, how many B2Cs were offering the game and whether all were affected
* what remedial action has/will be taken - both to prevent a similar reoccurrence and to remedy any fairness issues for consumers.
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1579 | Remote game/software payment faults | Considerations regarding how to remedy a fault | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults | You should not benefit from a fault. You should endeavour to return the money to customers in a timely manner. If the individuals affected cannot be identified, you are encouraged to make efforts to repay the money to the group of consumers most likely to contain those affected. The money should be repaid in a way that would not incentivise additional gambling and is not based on a minimum-spend requirement or threshold.
We expect consumers to be informed of steps taken and the reason for this only after all the money has been returned, and not during this period. This will avoid operators being able to benefit through promotion or advertising, which is unacceptable.
If you cannot return the money to consumers in line with these aims, you should divest yourselves of the profits and this should be paid to a responsible gambling charity.
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1580 | Remote game/software payment faults | Calculating the financial amount involved | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults | The first step is to establish the financial amount and number of players affected by the fault. The complexity of this will vary depending on the nature of the fault, for example a one-off jackpot failure will have one player and one amount involved. Whereas a more subtle design or game fault that reduces RTP might affect numerous prizes and players depending on how long it was in operation for.
The default and expected remedy is to directly reimburse the affected players.
The amount to reimburse would either be the exact amount (if the transactions are available to calculate) or if the transactions required are not available then the approximate amount based on the formula (turnover generated during the fault period times the defective RTP%).
### Approach A:
Calculate using the exact transactions. For example, if a jackpot should have paid X but it instead paid a quarter of X, the amount involved and players affected is easy to determine.
### Approach B:
Where exact transactions or hits aren-t available, or are too difficult to calculate, then the following formula is typically used to calculate the theoretical difference between the expected and actual results.
For example, if a frequently occurring prize should have paid £500 but instead paid £100 or if a prize wasn-t being awarded at all due to a fault then determine how much that discrepancy reduces the overall RTP (each prize contributes an exact portion of the overall RTP).
If it was 0.5% then multiply that times the amount of turnover (£) which occurred under fault conditions. That is the amount of underpaid winnings.
We recognise that each game fault could be unique and how you deal with reimbursing players might change on a case by case basis. Whilst every attempt should be exhausted to directly reimburse affected players, if this is not possible any alternative should take into account the following principles:
* You should not benefit from a fault. The effort of reimbursing funds should itself act as a disincentive for producing faulty games.
* The affected consumers should be treated fairly and with priority.
* Adequate disclosure accompanies any approach.
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1581 | Remote game/software payment faults | How to report | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/remote-game-software-payment-faults | ! **Warning This reporting requirement applies to holders of all operating licences.** Breaches must be reported as key events as soon as reasonably practicable and in any event within five working days of becoming aware of the event-s occurrence.
All key events are to be reported to us via the key event part of the [eServices digital service (opens in a new tab)](https://secure.gamblingcommission.gov.uk/EServices/Account/Login?ReturnUrl=%2feservices) .
You must select the following type when entering this key event on eServices:
* Key Event: Gaming system fault.
[Previous page
Protecting customer funds](/licensees-and-businesses/guide/page/protecting-customer-funds)
---
Last updated: 13 April 2021
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1582 | Notify the Commission of a change of corporate control | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/notify-the-commission-of-a-change-of-corporate-control |
> Changes of control must be reported as a [key event](/licensees-and-businesses/guide/key-events-for-operators) as soon as possible and not later than within 5 working days.
>
>
Within 5 weeks of the change occurring you must either surrender the licence or apply for the licence to continue to have effect or it will be revoked.
If you want to apply for the licence to continue to have effect, you must complete a [Change of Corporate Control form](#nCJsRldlCoVu39KHX42se) , and pay the appropriate fee. You must email the completed form and supporting documents to [licensing@gamblingcommission.gov.uk](mailto:licensing@gamblingcommission.gov.uk) . Do not post them to us and do not email them to a Licensing team member email address.
Incoming individuals who have or are expected to become controller of the licensed operator, if not already approved by the Commission will be required to submit an [Annex A](/licensees-and-businesses/guide/annex-a-declaration) or [Personal Management Licence](/licensees-and-businesses/guide/personal-management-licence) (PML) application.
Make sure you read the guidance notes on this page before you start to fill out the form.
Change of corporate control applications typically take around 12 weeks to process, providing full information is submitted.
[Previous page
Change of corporate control](/licensees-and-businesses/guide/change-of-corporate-control) [Next page
What you need to send us with your application](/licensees-and-businesses/guide/page/what-you-need-to-send-us-with-your-application)
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Last updated: 23 December 2022
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1583 | Activities | https://www.gamblingcommission.gov.uk/licensees-and-businesses/licences-and-fees/all | * [Remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gaming-machine-technical)
* [Non-remote linked licences gaming machine technical](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gaming-machine-technical)
* [Remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/remote-linked-licences-gambling-software)
* [Non-remote linked licences gambling software](/licensees-and-businesses/licences-and-fees/non-remote-linked-licences-gambling-software)
* [Remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/remote-external-lottery-manager-operating-licence)
* [Non-remote external lottery manager operating licence](/licensees-and-businesses/licences-and-fees/non-remote-external-lottery-manager-operating-licence)
* [Remote society lottery licence](/licensees-and-businesses/licences-and-fees/remote-society-lottery-licence)
* [Non-remote society lottery operating licence](/licensees-and-businesses/licences-and-fees/non-remote-society-lottery-operating-licence)
* [Remote gaming machine technical – software operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-software-operating-licence)
* [Remote gaming machine technical – supplier operating licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-supplier-licence)
* [Remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/remote-gaming-machine-technical-full-licence)
* [Remote betting host real events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-real-events-licence)
* [Remote betting host virtual events licence](/licensees-and-businesses/licences-and-fees/remote-betting-host-virtual-events-licence)
* [Remote general betting limited licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-limited-licence)
* [Non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)
* [Remote casino game host operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-game-host-operating-licence)
* [Non-remote gambling software licence](/licensees-and-businesses/licences-and-fees/non-remote-gambling-software-licence)
* [Non-remote gaming machine technical - full licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-full-licence)
* [Non-remote gaming machine technical – software operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-software-operating-licence)
* [Non-remote gaming machine technical – supplier operating licence](/licensees-and-businesses/licences-and-fees/non-remote-gaming-machine-technical-supplier-licence)
* [Remote gambling software licence](/licensees-and-businesses/licences-and-fees/remote-gambling-software-licence)
* [Remote casino operating licence](/licensees-and-businesses/licences-and-fees/remote-casino-operating-licence)
* [Non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)
* [Remote bingo game host operating licence](/licensees-and-businesses/licences-and-fees/remote-bingo-game-host-operating-licence)
* [Remote bingo operating licence](/licensees-and-businesses/licences-and-fees/remote-bingo)
* [Non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo)
* [Remote pool betting licence](/licensees-and-businesses/licences-and-fees/remote-pool-betting-licence)
* [Remote betting intermediary trading rooms only licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-trading-rooms-operating-licence)
* [Remote betting intermediary operating licence](/licensees-and-businesses/licences-and-fees/remote-betting-intermediary-operating-licence)
* [Remote general betting standard virtual events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-virtual-events-licence)
* [Remote general betting standard real events licence](/licensees-and-businesses/licences-and-fees/remote-general-betting-standard-real-events-licence)
* [Non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)
* [Non-remote betting intermediary licence](/licensees-and-businesses/licences-and-fees/non-remote-betting-intermediary-operating-licence)
* [Non-remote general betting limited operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-limited-operating-licence)
* [Non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)
* [Family entertainment centre](/licensees-and-businesses/licences-and-fees/family-entertainment-centre)
* [Adult gaming centre](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)
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1584 | 10.1.1 - Assessing local risk | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/10-1-1-assessing-local-risk | Applies to:
All non-remote casino, adult gaming centre, bingo, family entertainment centre, betting and remote betting intermediary (trading room only) licences, except non-remote general betting (limited) and betting intermediary licences.
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must assess the local risks to the licensing objectives posed by the provision of gambling facilities at each of their premises, and have policies, procedures and control measures to mitigate those risks. In making risk assessments, licensees must take into account relevant matters identified in the licensing authority-s statement of licensing policy [1](#1011-1) .
2. Licensees must review (and update as necessary) their local risk assessments:
- to take account of significant changes in local circumstances, including those identified in a licensing authority-s statement of licensing policy;
- when there are significant changes at a licensee-s premises that may affect their mitigation of local risks;
- when applying for a variation of a premises licence; and
- in any case, undertake a local risk assessment when applying for a new premises licence.
## References
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1585 | 10.1.1 - Assessing local risk | References | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/10-1-1-assessing-local-risk | 1 This is the statement of licensing policy under the Gambling Act 2005.
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1586 | 10.1.2 - Sharing local risk assessments | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/10-1-2-sharing-local-risk-assessments | Applies to:
All non-remote casino, adult gaming centre, bingo, family entertainment centre, betting and remote betting intermediary (trading room only) licences, except non-remote general betting (limited) and betting intermediary licences
**Ordinary code** These do not have the status of operator licence conditions but set out good practice. Operators may adopt alternative approaches to those set out in ordinary code provisions if they have actively taken account of the ordinary code provision and can demonstrate that an alternative approach is reasonable in the operator's particular circumstances; or that to take an alternative approach would be acting in a similarly effective manner. Ordinary codes of practice are admissible in evidence in criminal or civil proceedings and must be taken into account in any case in which the court or tribunal think them relevant, and by the Commission in the exercise of its functions; any departure from ordinary code provisions by an operator may be taken into account by the Commission on a licence review, but cannot lead to imposition of a financial penalty.
1. Licensees should share their risk assessment with licensing authorities when applying for a premises licence or applying for a variation to existing licensed premises, or otherwise on request.
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1587 | How to apply for an operating licence | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-apply-for-an-operating-licence | You can apply for an operating licence using the apply for an operating licence service.
You will need to pay a fee to submit your application. You can read about the [fees you need to pay and when](/licensees-and-businesses/page/fees-you-need-to-pay-and-when) and [how to pay your fees](/licensees-and-businesses/page/paying-fees) .
## Apply online
[Previous page
Operating licences](/licensees-and-businesses/guide/operating-licences) [Next page
How we assess operating licence applications](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)
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Last updated: 7 June 2021
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1588 | How to apply for an operating licence | Apply online | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/how-to-apply-for-an-operating-licence | Apply for an operating licence online.
[Start](/service/apply-for-an-operating-licence) |
1589 | Appeal against a decision made about your licence or application | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/appeal-against-a-decision-made-about-your-licence-or-application | If we make a decision about your licence or an application for a licence, we will let you know the reasons why and the steps you can take to appeal if you are unhappy with our decision.
You can appeal against a decision about your gambling licence if:
* your application for a licence is turned down
* your licence is suspended or revoked
* you receive a fine or warning
* there are changes to your licence conditions.
You normally have to [pay a fee to appeal (opens in a new tab)](https://www.gov.uk/guidance/gambling-licence-decisions-appeal-to-a-tribunal#fee) . This fee will be refunded if you win your case.
If we have given you a final decision and you are not satisfied with it, you can [appeal to the HM Courts & Tribunals Service (opens in a new tab)](https://www.gov.uk/guidance/gambling-licence-decisions-appeal-to-a-tribunal) , which is an independent body.
[Previous page
How we assess operating licence applications](/licensees-and-businesses/guide/page/how-we-assess-operating-licence-applications)
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Last updated: 7 June 2021
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1590 | 5.1.7 - Compliance with advertising codes (lotteries) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/5-1-7-compliance-with-advertising-codes-lotteries | Applies to:
All lottery licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. All marketing of gambling products and services must be undertaken in a socially responsible manner.
2. In particular, Licensees must comply with the advertising codes of practice issued by the Committee of Advertising Practice (CAP) and the Broadcast Committee of Advertising Practice (BCAP) as applicable. For media not explicitly covered, licensees should have regard to the principles included in these codes of practice as if they were explicitly covered.
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1591 | Pool betting consumer transparency | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/pool-betting-consumer-transparency | On [Pool betting licensing arrangements](/licensees-and-businesses/guide/pool-betting-licensing-arrangements) we acknowledged that operators are using a number of models to provide facilities for pool betting, or what at first sight appears to be pool betting, to consumers in Great Britain (GB).
Dependent upon the arrangements in place some betting contracts are struck in reliance of a pool betting licence whilst others are struck in reliance of a general betting standard licence.
> Transparency is key in protecting the interests of consumers.
>
>
Information must be readily accessible and meaningful to allow consumers to understand the products they are using and we expect operators to provide clear, accessible and concise information on their arrangements for dispute resolution and redress.
Specifically, in relation to pool betting or what at first sight appears to be pool betting, our expectation is that customers are provided with information that identifies:
* who their betting contract is with
* who is responsible for paying out any winnings and where their funds are being held
* how to make a complaint in relation to a bet
* rules in relation to bet settlement and deduction levels (for more information see code provisions 4.2.6 and 4.2.9)
* on-course, through a public display system, relevant information such as units staked on open markets, minimum stakes and winning dividends (for more information on our expectations here please see on-course pool betting display requirements.
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Last updated: 26 February 2021
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1592 | 3.3.1 - Responsible gambling information | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/3-3-1-responsible-gambling-information | Applies to:
All licences, except gaming machine technical, gambling software, host, ancillary remote bingo, ancillary remote casino and remote betting (remote platform) licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must make information readily available to their customers on how to gamble responsibly and how to access information about, and help in respect of, problem gambling.
2. The information must cover:
- any measures provided by the licensee to help individuals monitor or control their gambling, such as restricting the duration of a gambling session or the amount of money they can spend
- timers or other forms of reminders or ‘reality checks- where available
- self-exclusion options
- information about the availability of further help or advice.
- The information must be directed to all customers whether or not licensees also make available material which is directed specifically at customers who may be ‘problem gamblers-.
- For gambling premises, information must be available in all areas where gambling facilities are provided and adjacent to ATMs. Information must be displayed prominently using methods appropriate to the size and layout of the premises. These methods may include the use of posters, the provision of information on gambling products, or the use of screens or other facilities in the gambling premises. Information must also be available in a form that may be taken away and may also be made available through the use of links to be accessed online or using smart technology. Licensees must take all reasonable steps to ensure that this information is also readily accessible in locations which enable the customer to obtain it discreetly.
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1593 | How to calculate your Gross Gambling Yield (GGY) for pool betting | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-calculate-your-gross-gambling-yield-ggy-for-pool-betting | On [Pool betting licensing arrangements](/licensees-and-businesses/guide/pool-betting-licensing-arrangements) we acknowledge that operators are using a number of models to provide facilities for pool betting, or what at first sight appears to be pool betting, to consumers in Great Britain (GB).
Dependent upon the arrangements in place some betting contracts are struck in reliance of a pool betting licence whilst others are struck in reliance of a general betting standard licence.
Whenever an operator accepts a bet in reliance of its own licence, the Gross Gambling Yield (GGY) must be recorded within the respective [regulatory return](/guidance/regulatory-returns-guidance) and will be considered for fee category purposes. A Commission licence is relied upon if the customer involved in your bet is located in GB or any part of your remote gambling equipment is located here.
Whenever a licensed operator makes or accepts a bet on behalf of another licensee it is the other licensee (the actual counterparty to the bet) which must record and consider the GGY for regulatory return and fee category purposes.
Operators providing facilities by non-remote and remote means must ensure that the GGY is recorded against the appropriate licences. As a reminder, remote gambling means gambling in which persons participate by use of remote communication. If participation isn-t by use of remote communication then its non-remote gambling.
We expect all licensees to regularly review their levels of GGY to ensure they are located within the correct fee category. You must submit a [licence variation](/licensees-and-businesses/guide/make-changes-to-your-operating-licence) if your fee category needs to change. Applications to vary an operating licence can take up to eight weeks to process.
Loyalty schemes such as ‘VIP cash back- or ‘rebates- should not be counted when calculating GGY. Such payments do not form part of a gambling transaction and are considered to be part of the costs of conducting business such as payments to affiliates for the acquisition of players.
## For example
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Last updated: 27 October 2022
Show updates to this content 'regulatory return' link corrected following audit.
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1594 | How to calculate your Gross Gambling Yield (GGY) for pool betting | For example | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/how-to-calculate-your-gross-gambling-yield-ggy-for-pool-betting | A customer with a 5% rebate on their stakes places £100 of bets into a pool. The total stakes into the pool are £1000 and the deduction level is 20%. GGY is £200 (20% of £1000) and **not** £195 (20% of £100 – 5% of £100). The £5 the operator returns to the customer as a rebate is not deducted from GGY and (on the basis it is now cash) if it is wagered in another pool it would count towards amount staked in that pool.
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1595 | On-course pool betting display requirement | https://www.gamblingcommission.gov.uk/licensees-and-businesses/page/on-course-pool-betting-display-requirement | The purpose of this guidance is to provide additional clarity with regards to the requirements laid out in [social responsibility code provision 4.2.10](/licensees-and-businesses/lccp/condition/4-2-10-pool-betting) . Our primary goal is to maintain transparency for customers.
As a minimum, we want pool betting customers to understand what they could win in the case of win and place bets and what is available to be won in the case of combination bets. Whilst this code provision relates to the display of information for those betting on-course, these principles of transparency should apply equally, where practicable, to other pool betting mediums such as licensed betting premises and online.
We would expect that the calculation used to determine potential dividend returns relies upon the known stakes on each selection at the relevant point in time. We accept these potential dividends are for illustrative purposes and that their accuracy will increase as the pool grows in size and the race approaches its start time.
When considering the scope of the display requirements for each pool operated our expectation focuses on ensuring the display of information for races taking place at the relevant racetrack. Thereafter, licensees offering pools on races taking place at other venues should make this information available in at least one place and this could, for example, be achieved through a looping screen(s) that prioritises information based upon upcoming race times and levels of customer interest.
Combination bets include bets on a single race whereby multiple selections are required (eg correct finishing orders) and bets that require selections across multiple races.
When referring to unit stakes on all types of combination bets offered we are referring to the total units staked on a pool net of deductions. This allows the customer to simply understand what is available to be won and avoids the need for them to access relevant deduction information to make their own calculations.
> Licensees should be aware that they must already publish rules relevant to the deduction levels, expressed as a percentage, for each available pool. Whilst not a licence condition requirement at this time, a best practice approach would see deductions rates transparently displayed at each point of sale.
>
>
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Last updated: 26 February 2021
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1596 | 8.1.1 - Display of licensed status | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/8-1-1-display-of-licensed-status-remote-operators | Applies to:
All remote casino, bingo and betting licences other than ancillary, host, remote betting intermediary (trading room only), remote general betting (limited) and remote general betting (standard) (remote platform) licences
> [Read additional guidance on the technical requirements](/licensees-and-businesses/page/display-of-licensed-status-technical-requirements) contained within this section.
>
>
1. Licensees providing facilities for remote gambling must display on every screen from which customers are able to access gambling facilities provided in reliance on this licence:
1. a statement that they are licensed and regulated by the Gambling Commission;
2. their account number; and
3. a link (which will be supplied by the Commission) to their current licensed status as recorded on the Commission-s website.
2. Such statement, account number and link must be in the format, provided by the means, and contain the information from time to time specified by the Commission in its technical standards applicable to the kind of facilities for gambling provided in accordance with this licence or otherwise notified to licensees for the purposes of this condition.
3. Licensees may also display on screens accessible from Great Britain information about licences or other permissions they hold from regulators in, or by virtue of the laws of, jurisdictions outside Great Britain provided it is made plain on those screens that the licensee provides facilities for gambling to persons in Great Britain in reliance on their Gambling Commission licence(s).
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1597 | Introduction | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/introduction | Since the Act came into force we have received many enquires from both the traditional bingo industry and new or potential entrants around new game formats proposed to be offered as bingo in bingo licensed premises. We have also had correspondance with The Bingo Association about how bingo is defined. Although only the courts can provide a definitive interpretation of the law, we think it helpful to publish this advice setting out our views on the essential requirements for a gambling product recognised as bingo.
Under [section 291 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/291) , as well as providing bingo, holders of bingo premises licences may also offer facilities for prize gaming [1](#1) as long as the gambling complies with the conditions attached to all bingo operating licences by the Gambling Act 2005 (Operating Licence Conditions) Regulations 2007 (SI 2007 No. 2257) which impose limits on both participation fees and prizes.
Although bingo is traditonally played for a prize pool comprising players' stakes less participation fees, it may also be played for a set of prizes. These prizes are not determined by the number of people playing or the amount paid or raised by the game, therefore they are in a format which meets the definition of 'prize gaming'. This type of bingo format is often referred to as 'prize bingo', especially when played for modest prizes.
Bingo of this type also meets the essential following requirements and may be offered in bingo licensed premises without relying on the specific permission contained in [section 291 of the Gambling Act 2005 (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/291) . It also does not have to comply with the participation fee and prize limits laid down in the 2007 Regulations.
[Previous page
How bingo is defined](/licensees-and-businesses/guide/how-bingo-is-defined) [Next page
The fundamental principles of bingo](/licensees-and-businesses/guide/page/fundamental-principles-of-bingo)
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Last updated: 22 February 2021
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1598 | Further guidance | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/further-guidance | In June 2009 the Commission published a document entitled Key characteristics of bingo, which was particularly relevant to bingo played on bingo machines. That information, as updated and revised in the light of more recent discussions with such stakeholders, is reproduced at [Annex B](/licensees-and-businesses/guide/page/annex-b-key-characteristics-of-bingo-revised-january-2014) .
We have set separate [technical standards](/licensees-and-businesses/page/bingo-and-casino-technical-requirements) and equipment requirements for remote and non-remote bingo respectively to which operators must comply as a condition of their licence.
[Previous page
The fundamental principles of bingo](/licensees-and-businesses/guide/page/fundamental-principles-of-bingo) [Next page
Annex A: Banker-s games and equal chance gaming - January 2014](/licensees-and-businesses/guide/page/annex-a-bankers-games-and-equal-chance-gaming)
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Last updated: 7 June 2021
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1599 | Annex A: Banker-s games and equal chance gaming - January 2014 | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/annex-a-bankers-games-and-equal-chance-gaming | ### A.1
Under [section 7(2) of the Gambling Act (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/7) , bingo must always be ‘equal chance gaming- in order to distinguish it from casino gaming (‘In this Act, ‘casino game- means a game of chance which is not equal chance gaming-).
### A.2
[Section 8(1) (opens in a new tab)](https://www.legislation.gov.uk/ukpga/2005/19/section/8) says that gaming is ‘equal chance gaming- if:
* it does not involve playing or staking against a bank and
* the chances are equally favourable to all participants.
### A.3
It is important to note that these are two separate, cumulative, requirements. If a game either involves a bank or is one in which the chances as between all those playing are unequal then it is not ‘equal chance gaming- and cannot be offered as bingo.
### A.4
This note seeks to address the meaning in this context of playing or staking against a bank.
### A.5
A good starting point is the definition given in ‘The Law of Gambling- edited by Smith and Monkcom which says that in essence a game involves a bank where one player plays against all the others, winning from them the stakes [2](#2) that they lose and paying out to them the stakes that they win.
### A.6
The most obvious types of banker-s game are those (such as roulette or blackjack) which contain an inbuilt advantage to whoever is the banker (a house or banker-s edge). The players- payments are made up entirely of stakes: the operator does not need to decide what deductions to make from stakes and never makes any such deductions.
### A.7
The position is however complicated by the fact that, even if the bank does not have an edge, the game remains a banker-s game (and therefore cannot be played as bingo) if the operator acts as the bank in the sense at paragraph 2.
### A.8
As a consequence, in deciding whether or not something offered as bingo is truly equal chance gaming, regard needs to be had to the following:
**a)** are stakes involved at all, or merely participation fees? For instance, if the person makes a payment to participate for a prize put up by the operator, that is not a stake and the game is not a banker-s game
**b)** if there are stakes, are there any circumstances in which any part of those stakes may be retained by the operator, or are they all paid out in prizes, either in that game or rolled over to later ones? If the latter, there is no bank against which the person is betting; instead the operator merely holds the prize fund on behalf of the players.
### A.9
A game which has both a participation fee and stakes which are fully returned to the winning player(s) also remains ‘equal chance- gaming.
### A.10
Thus, as long as bingo operators either return all stakes in prizes or decide themselves how much to put up as prizes and separately decide how much to charge to ensure that the payouts are likely to be covered (such that they do not make a commercial loss) the format will not be a banker-s game and will (provided chances are equally favourable to all players [3](#3) ) meet the definition of ‘equal chance gaming-.
[Previous page
Further guidance](/licensees-and-businesses/guide/page/further-guidance) [Next page
Annex B: Key characteristics of bingo - Revised, January 2014](/licensees-and-businesses/guide/page/annex-b-key-characteristics-of-bingo-revised-january-2014)
---
Last updated: 26 May 2021
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1600 | Annex B: Key characteristics of bingo - Revised, January 2014 | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/annex-b-key-characteristics-of-bingo-revised-january-2014 | ### B.1
Following discussions with the Bingo Association and BACTA, the Gambling Commission published in June 2009 a list of characteristics, which it considered should be present in games, whether or not played by machine, in order for them to be classed as bingo. The Commission has recently reviewed and revised, and now republishes, this list.
### B.2
The listed characteristics are particularly relevant to bingo machines, also known as video bingo terminals (VBTs). Machines that play bingo are exempt from limits on numbers, and stakes and prizes which apply to gaming machines. If these characteristics are not present it is likely that the Commission will view the machines as gaming machines and regulate them accordingly.
### B.3
Manufacturers and operators should address these characteristics when developing bingo machines for bingo clubs, adult gaming centres (AGCs) and family entertainment centres (FECs) and should also note that the Commission has concerns about potential access to these machines by children and young people (those under the age of 18). At this stage we do not intend to introduce licence conditions restricting this product to over 18s in those premises that are not age restricted, as the industry has agreed to the following characteristics. However, the options to do so remains open to the Commission should issues arise.
### B.4
The Commission will continue to monitor the development of bingo machines with a view to a decision, in the longer term, whether it is necessary to incorporate the characteristics in our Technical Standards, Equipment Technical Requirements and/or [Licence Conditions and Codes of Practice](/licensees-and-businesses/lccp/online) . In the meantime, we note that both the Bingo Association and BACTA have communicated these characteristics to their members by way of a Code of Practice.
### B.5
In the following list, any reference to ‘game- or ‘games- means a game or games of bingo.
## Key characteristics of bingo
## Characteristics specific to bingo machines
## Regulations specific to bingo machines in AGCs/FECs
## References
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