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1301 | Centre for Effective Dispute Resolution (CEDR) | Grounds for refusal | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/centre-for-effective-dispute-resolution-cedr | The ADR entity may refuse to deal with a dispute in the following circumstances:
* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity
* the dispute is frivolous or vexatious
* the dispute is being, or has previously been considered by another ADR entity.
* The value of the claim falls below or above the monetary threshold set by the ADR entity
* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer
* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.
[Previous page
Pegasus ADR Service](/licensees-and-businesses/guide/page/pegasus-adr-service) [Next page
eCOGRA](/licensees-and-businesses/guide/page/ecogra)
---
Last updated: 11 November 2022
Show updates to this content No changes to show.
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1302 | eCOGRA | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra | eCOGRA is an independent and internationally approved testing agency. It specialises in the testing, inspection and certification of online gambling software and systems.
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1303 | eCOGRA | Contact eCOGRA | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra | Visit [eCOGRA's website (opens in new tab)](https://ecogra.org/about-us/our-story) .
Contact by post:
eCOGRA
2/F Berkeley Square House
Berkeley Square
London
W1J 6BD
Telephone: **0207 887 1480**
Find [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges) .
|
1304 | eCOGRA | Fees charged by the ADR entity | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra | Operators are charged the following ADR fees:
* £100 for [eCOGRA Safe and Fair sealholders (opens in new tab)](https://ecogra.org/products-services/ecogra-egap-seal)
* £175 each month for non-sealholders.
|
1305 | eCOGRA | Languages | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra | Complaints can be submitted in English.
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1306 | eCOGRA | Sectors and categories | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra | The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: remote (all sectors).
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1307 | eCOGRA | How the procedure can be carried out | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra | The procedure can be conducted as both a written procedure.
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1308 | eCOGRA | Outcome of the ADR procedure | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra | The outcome is non-binding.
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1309 | eCOGRA | Grounds for refusal | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ecogra | The ADR entity may refuse to deal with a dispute in the following circumstances:
* the website is not included on eCOGRA-s list of approved websites
* the consumer has not ensured that at least two weeks have passed since the problem began, they have followed the approved licence holder-s internal complaints procedure and all reasonable attempts have been made to negotiate a solution with the approved licence holder before submitting an ADR dispute form
* the dispute is being, or has previously been considered by, another ADR entity or a court
* the dispute arose more than one year ago.
* in eCOGRA-s opinion, the dispute is frivolous, vexatious or does not relate to the outcome of a gambling transaction.
[Previous page
Centre for Effective Dispute Resolution (CEDR)](/licensees-and-businesses/guide/page/centre-for-effective-dispute-resolution-cedr) [Next page
IBAS](/licensees-and-businesses/guide/page/ibas)
---
Last updated: 11 November 2022
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1310 | IBAS | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas | The Independent Betting Adjudication Service (IBAS) is a gambling-specialist Alternative Dispute Resolution (ADR) Service. It adjudicates on disputes between licensed gambling operators and their customers.
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1311 | IBAS | Contact IBAS | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas | Visit [IBAS's website (opens in new tab)](https://www.ibas-uk.com/) .
Contact by post:
Independent Betting Adjudication Service (IBAS)
PO BOX 62639
London
EC3P 3AS
Telephone: **020 7347 5883**
Find [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges) .
|
1312 | IBAS | Fees charged by the ADR entity | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas | The service is free of charge to consumers.
For traders, services are funded on annual registration fees.
|
1313 | IBAS | Languages | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas | Complaints can be submitted in English.
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1314 | IBAS | Sectors and categories | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas | The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are:
* Remote (all sectors)
* Adult Gaming Centre
* Betting
* Bingo
* Casinos
* Lotteries.
|
1315 | IBAS | How the procedure can be carried out | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas | The procedure can be conducted as both a verbal or written procedure.
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1316 | IBAS | Outcome of the ADR procedure | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas | The outcome is non-binding.
|
1317 | IBAS | Grounds for refusal | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/ibas | The ADR entity may refuse to deal with a dispute in the following circumstances:
* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity
* the dispute is frivolous or vexatious
* the dispute is being, or has previously been considered, by another ADR entity
* the value of the claim falls below or above the monetary threshold set by the ADR entity
* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer
* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.
[Previous page
eCOGRA](/licensees-and-businesses/guide/page/ecogra) [Next page
Lindsays](/licensees-and-businesses/guide/page/lindsays)
---
Last updated: 11 November 2022
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|
1318 | Lindsays | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays | Lindays have an approved lawyer who can provide Alternative Dispute Resolution (ADR) services in connection with disputes about the outcome of a gambling transaction involving **lotteries** .
The form of ADR provided is mediation and the [person responsible for this work is Jennifer Gallagher (opens in new tab)](https://www.lindsays.co.uk/services/for-you-and-your-family/gambling-commission)
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1319 | Lindsays | Contact Jennifer Gallagher - Lindsays | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays | Visit [Lindays' website (opens in new tab)](https://www.lindsays.co.uk//) .
Contact by post:
Jennifer Gallagher
Lindsays
Seabraes House
18 Greenmarket
Dundee
DD1 4QB
Telephone: **01382 224112**
Find [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges) .
|
1320 | Lindsays | Fees charged by the ADR entity | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays | The operator will be solely responsible for any cost up to a maximum of £750 plus VAT. If that limit is likely to be exceeded, the cost of mediation will be agreed between both parties.
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1321 | Lindsays | Languages | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays | Complaints can be submitted in English.
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1322 | Lindsays | Sectors and categories | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays | The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: Lotteries.
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1323 | Lindsays | How the procedure can be carried out | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays | The procedure can be conducted as both a verbal or written procedure.
|
1324 | Lindsays | Outcome of the ADR procedure | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays | The outcome is non-binding.
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1325 | Lindsays | Grounds for refusal | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/lindsays | The ADR entity may refuse to deal with a dispute if the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity.
[Previous page
IBAS](/licensees-and-businesses/guide/page/ibas) [Next page
ProMediate](/licensees-and-businesses/guide/page/promediate)
---
Last updated: 11 November 2022
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|
1326 | ProMediate | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate | ProMediate is an accredited mediation provider and registered Civil Mediation Council mediation training provider.
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1327 | ProMediate | Contact ProMediate | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate | Visit [ProMediate's website (opens in new tab)](https://www.promediate.co.uk/) .
Contact by post:
Mr Peter Causton
Brow Farm
Top Road
Frodsham
WA6 6SP
Telephone: **01928 732455**
Find [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges) .
|
1328 | ProMediate | Fees charged by the ADR entity | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate | No fees are charged to consumers.
Fees are charged to traders.
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1329 | ProMediate | Languages | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate | Complaints can be submitted in English.
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1330 | ProMediate | Sectors and categories | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate | The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: all sectors.
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1331 | ProMediate | How the procedure can be carried out | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate | The procedure can be conducted as both a verbal or written procedure.
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1332 | ProMediate | Outcome of the ADR procedure | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate | The outcome is non-binding.
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1333 | ProMediate | Grounds for refusal | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/promediate | The ADR entity may refuse to deal with a dispute in the following circumstances:
* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity
* the dispute is frivolous or vexatious
* the value of the claim falls above or below the monetary threshold set by the ADR entity
* the dispute is being, or has previously been considered, by another ADR entity
* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer
* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.
[Previous page
Lindsays](/licensees-and-businesses/guide/page/lindsays) [Next page
Tattersalls Committee](/licensees-and-businesses/guide/page/tattersalls-committee)
---
Last updated: 6 January 2023
Show updates to this content No changes to show.
|
1334 | Tattersalls Committee | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee | Tattersalls Committee provide an independent dispute resolution service where there is a disagreement between backer and bookmaker over the returns on a bet.
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1335 | Tattersalls Committee | Contact Tattersalls Committee | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee | Visit [Tattersalls Committee's website (opens in new tab)](https://www.tattersallscommittee.co.uk/) .
Contact by post:
Tattersalls Committee
PO box 159
St Ives
Cambridgeshire
PE27 9BP
Telephone: **01480 499189**
Find [call charges on GOV.UK (opens in new tab)](https://www.gov.uk/call-charges) .
|
1336 | Tattersalls Committee | Fees charged by the ADR entity | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee | Services are free of charge.
|
1337 | Tattersalls Committee | Languages | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee | Complaints can be submitted in English.
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1338 | Tattersalls Committee | Sectors and categories | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee | The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity are: betting.
|
1339 | Tattersalls Committee | How the procedure can be carried out | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee | The procedure can be conducted as both a verbal or written procedure.
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1340 | Tattersalls Committee | Outcome of the ADR procedure | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee | The outcome is binding.
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1341 | Tattersalls Committee | Grounds for refusal | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/tattersalls-committee | The ADR entity may refuse to deal with a dispute in the following circumstances:
* the consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity
* the dispute is frivolous or vexatious
* the dispute is being, or has previously been considered, by another ADR entity
* the consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer
* dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.
[Previous page
ProMediate](/licensees-and-businesses/guide/page/promediate)
---
Last updated: 11 November 2022
Show updates to this content No changes to show.
|
1342 | 6.1.1 - Complaints and disputes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/lccp/condition/6-1-1-complaints-and-disputes | Applies to:
All licences (including ancillary remote licensees) except gaming machine technical and gambling software licences
**Social responsibility code** Compliance with these is a condition of licences; therefore any breach of them by an operator may lead the Commission to review the operator-s licence with a view to suspension, revocation or the imposition of a financial penalty and would also expose the operator to the risk of prosecution.
1. Licensees must put into effect appropriate policies and procedures for accepting and handling customer complaints and disputes in a timely, fair, open and transparent manner.
2. Licensees must ensure that they have arrangements in place for customers to be able to refer any dispute to an ADR entity in a timely manner if not resolved to the customer-s satisfaction by use of their complaints procedure within eight weeks of receiving the complaint, and where the customer cooperates with the complaints process in a timely manner.
3. The services of any such ADR entity must be free of charge to the customer.
4. Licensees must not use or introduce terms which restrict, or purport to restrict, the customer-s right to bring proceedings against the licensee in any court of competent jurisdiction. Such terms may, however, provide for a resolution of a dispute agreed by the customer (arrived at with the assistance of the ADR entity) to be binding on both parties.
5. Licensees- complaints handling policies and procedures must include procedures to provide customers with clear and accessible information on how to make a complaint, the complaint procedures, timescales for responding, and escalation procedures.
6. Licensees must ensure that complaints policies and procedures are implemented effectively, kept under review and revised appropriately to ensure that they remain effective, and take into account any applicable learning or guidance published by the Gambling Commission from time to time.
7. Licensees should keep records of customer complaints and disputes and make them available to the Commission on request.
In this Code, ‘ADR entity- means
- a person offering alternative dispute resolution services whose name appears on the list maintained by the Gambling Commission in accordance with The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and,
- whose name appears on the [list of providers](/licensees-and-businesses/guide/approved-alternative-dispute-resolution-adr-providers) that meet the Gambling Commission-s additional standards found in the document ‘Alternative dispute resolution (ADR) in the gambling industry – standards and guidance for ADR providers-.
Both lists are on the Commission-s website and will be updated from time to time.
> Read additional [guidance on the information requirements](/guidance/lccp-Information-requirements/guidance-to-operators-on-display-of-licensed-status-other-information-requirements-complaints-and-disputes-records) contained within this section.
>
>
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|
1343 | B1 gaming machines | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b1-gaming-machines | There are duties to be paid on gaming machines. You should read this information in conjunction with the [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110) . |
|
1344 | B1 gaming machines | Requirements for B1 gaming machines | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b1-gaming-machines | Maximum stake: £5 Maximum prize: £10,000 - with the option of a maximum £20,000 linked progressive jackpot on a premises basis only Permitted location: 2005 Act and 1968 Act casinos Maximum number of machines - 2005 Act large casinos: Up to a maximum of 150
Any combination of categories B to D - subject to a machine to table ratio 5:1
|
1345 | B1 gaming machines | Licences and permits required | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b1-gaming-machines | B1 machines can only be made available in casinos. You must have either a [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence) or a [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence) to make them available.
|
1346 | B1 gaming machines | Gaming machine technical standards | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b1-gaming-machines | See our [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards) (categories A and B1) for the full details of the technical standards which this category of machine must comply with.
All gaming machines sited on casino premises must comply with our gaming machine technical standards.
|
1347 | B1 gaming machines | Test houses | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b1-gaming-machines | Category B1, B2, B3 and B3A gaming machines must be tested by an independent [test house](/licensees-and-businesses/page/test-houses) to ensure they comply with the technical standards in full. Test houses are also sometimes referred to as test labs.
For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the [gaming machine testing strategy](#6IRrwPl0PE1VoFfMOrccyx) .
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1348 | B1 gaming machines | Return to player (RTP) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b1-gaming-machines | B1 machines must display the 'theoretical target percentage return to player'. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility.
The manufacturer will decide on the game RTP.
There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game.
The value displayed must be verified either by the manufacturer or accredited test house for categories B1, B2, B3 and B3A.
|
1349 | B1 gaming machines | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b1-gaming-machines | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/) .
[Gaming machine testing strategy
application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/6IRrwPl0PE1VoFfMOrccyx/e021d5260c2669dde40f04e94f61521a/Gaming-machine-testing-strategy.pdf) [Previous page
Gaming machine categories](/licensees-and-businesses/guide/gaming-machine-categories) [Next page
B2 gaming machines](/licensees-and-businesses/guide/page/b2-gaming-machines)
---
Last updated: 11 June 2021
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|
1350 | B2 gaming machines | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b2-gaming-machines | There are duties to be paid on gaming machines. You should read this information in conjunction with the [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110) . B2 gaming machines are also known as fixed-odds betting terminals (FOBT). Gaming machines may contain games of more than one category. For example, a B2 gaming machine may also offer category B3 and category C games.
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|
1351 | B2 gaming machines | Requirements for B2 gaming machines | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b2-gaming-machines | Maximum stake: £2 Maximum prize: £500 Permitted locations: * 2005 Act and 1968 Act casinos
* betting shops
* tracks with pool betting.
Maximum number of machines - 2005 Act large casinos: Up to a maximum of 150
Any combination of categories B to D - subject to a machine to table ratio 5:1
Maximum number of machines - 2005 Act small casino: Up to a maximum of 80
Any combination of categories B to D - subject to a machine to table ratio 2:1
Maximum number of machines - 1968 Act casino: Up to a maximum of 20
Any combination of categories B to D - **or** any number of C or D machines instead
|
1352 | B2 gaming machines | Licences and permits required | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b2-gaming-machines | B2 machines can only be made available in casino, betting shops or at tracks with pool betting.
You must have one of the following types of licence to make them available:
* [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)
* [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)
* [non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)
* [non-remote pool betting licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence) .
If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business.
|
1353 | B2 gaming machines | Gaming machine technical standards | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b2-gaming-machines | See our [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards) (category B2) for the full details of the technical standards which this category of machine must comply with.
All gaming machines sited on casino or betting premises must comply with our gaming machine technical standards.
|
1354 | B2 gaming machines | Test houses | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b2-gaming-machines | Category B1, B2, and B3 gaming machines must be tested by an independent [test house](/licensees-and-businesses/page/test-houses) to ensure they comply with the technical standards in full. Test houses are also sometimes referred to as test labs.
For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the [gaming machine testing strategy](#4lfngIqTSdsaHZ7ojbzsWD) .
|
1355 | B2 gaming machines | Return to player (RTP) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b2-gaming-machines | B2 machines must display the 'theoretical target percentage return to player'. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility.
The manufacturer will decide on the game RTP.
There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game.
The value displayed must be verified either by the manufacturer or accredited test house for categories B1, B2, B3 and B3A.
|
1356 | B2 gaming machines | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b2-gaming-machines | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/) .
[Gaming-machine-testing-strategy
application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/4lfngIqTSdsaHZ7ojbzsWD/6b2715cec08df734398fef8f101b9363/Gaming-machine-testing-strategy.pdf) [Previous page
B1 gaming machines](/licensees-and-businesses/guide/page/b1-gaming-machines) [Next page
B3 gaming machines](/licensees-and-businesses/guide/page/b3-gaming-machines)
---
Last updated: 11 June 2021
Show updates to this content No changes to show.
|
1357 | B3 gaming machines | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3-gaming-machines | There are duties to be paid on gaming machines. You should read this information in conjunction with the [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110) . Gaming machines may contain games of more than one category. For example, a B3 gaming machine may also offer category C and category D games.
AGC and bingo premises licences granted before 13 July 2011 are entitled to make available four (for AGC) or eight (for bingo) category B3/B4 gaming machines, or 20% of the total number of gaming machines, whichever is the greater.
|
|
1358 | B3 gaming machines | B3 gaming machines requirements | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3-gaming-machines | Maximum stake: £2 Maximum prize: £500 Permitted locations: * 2005 Act and 1968 Act casinos
* betting shops
* tracks with pool betting
* bingo premises
* adult gaming centre.
Maximum number of machines - bingo premises and adult gaming centre: Up to a maximum of 20% of the total number of machines available for use on the premises
Maximum number of machines - betting shops and tracks with pool betting: Up to a maximum of 4
Any combination of categories B to D
Maximum number of machines - 2005 Act large casino: Up to a maximum of 150
Any combination of categories B to D - subject to a machine to table ratio 5:1
Maximum number of machines - 2005 Act small casino: Up to a maximum of 80
Any combination of categories B to D - subject to a machine to table ratio 2:1
Maximum number of machines - 1968 Act casino: Up to a maximum of 20
Any combination of categories B to D - **or** any number of C or D machines instead
|
1359 | B3 gaming machines | Licences and permits required | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3-gaming-machines | B3 machines can only be made available in casino, betting shops, tracks with pool betting, bingo halls or adult gaming centres.
You must have one of the following types of licence to make them available:
* [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)
* [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)
* [non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)
* [non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)
* [non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo)
* [Adult Gaming Centre (AGC) licence](/licensees-and-businesses/licences-and-fees/adult-gaming-centre) .
If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business.
|
1360 | B3 gaming machines | Gaming machine technical standards | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3-gaming-machines | See our [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards) (categories B3 and B4) for the full details of the technical standards which this category of machine must comply with.
All gaming machines sited on casino, betting or AGC premises must comply with our gaming machine technical standards.
|
1361 | B3 gaming machines | Test houses | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3-gaming-machines | Category B1, B2, and B3 gaming machines must be tested by an independent [test house](/licensees-and-businesses/page/test-houses) to ensure they comply with the technical standards in full. Test houses are also sometimes referred to as test labs.
For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the [gaming machine testing strategy](#4lfngIqTSdsaHZ7ojbzsWD) .
|
1362 | B3 gaming machines | Return to player (RTP) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3-gaming-machines | B3 machines must display the 'theoretical target percentage return to player'. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility.
The manufacturer will decide on the game RTP.
There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game.
The value displayed must be verified either by the manufacturer or accredited test lab for categories B1, B2, B3 and B3A.
|
1363 | B3 gaming machines | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3-gaming-machines | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/) .
[Gaming-machine-testing-strategy
application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/4lfngIqTSdsaHZ7ojbzsWD/6b2715cec08df734398fef8f101b9363/Gaming-machine-testing-strategy.pdf) [Previous page
B2 gaming machines](/licensees-and-businesses/guide/page/b2-gaming-machines) [Next page
B3A gaming machines](/licensees-and-businesses/guide/page/b3a-gaming-machines)
---
Last updated: 11 June 2021
Show updates to this content No changes to show.
|
1364 | B3A gaming machines | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines | There are duties to be paid on gaming machines. You should read this information in conjunction with the [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110) . These products are gaming machines and not lottery products. However, the type of game is limited to ‘lottery style games-.
The game may appear to offer the player the illusion of some type of gamble or interaction as with other types of gaming machines, but the outcome of the game is predetermined by the virtual lottery ticket that the machine selects when the game starts.
|
|
1365 | B3A gaming machines | B3A gaming machines requirements | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines | Maximum stake: £2 Maximum prize: £500 Permitted location: Members- club or miners- welfare institute only Maximum number of machines: Up to a maximum of 1
|
1366 | B3A gaming machines | Licences and permits required | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines | B3A machines can only be made available in:
* [Members' clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club) - for example, working men-s clubs, branches of the Royal British Legion and clubs with political ties, or
* Miners- welfare institutes - [as defined in the Licensing Act 2003 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2003/17/section/66?view=plain) .
Category B3A machines **cannot** be sited in commercial clubs. You must have a club machine permit from your local licensing authority to make them available.
If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business.
|
1367 | B3A gaming machines | Gaming machine technical standards | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines | See our [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards) (category B3A) for the full details of the technical standards which this category of machine must comply with.
All gaming machines sited on club or miners welfare institute premises must comply with our gaming machine technical standards.
|
1368 | B3A gaming machines | Test houses | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines | You must ensure these gambling products have been tested by a [test house](/licensees-and-businesses/page/test-houses) before they are released to the market. Test houses are also sometimes referred to as test labs.
For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the [gaming machine testing strategy](#4lfngIqTSdsaHZ7ojbzsWD) .
|
1369 | B3A gaming machines | Return to player (RTP) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines | B3A machines must display the actual percentage return to player for each lottery class.
The value displayed must be verified either by the manufacturer or accredited test lab for categories B1, B2, B3 and B3A.
|
1370 | B3A gaming machines | Lottery ticket vending machines | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines | Tickets in the following types of lottery can be sold by means of a [lottery ticket vending machine](/licensees-and-businesses/guide/lottery-ticket-vending-machines) .
This includes tickets in a:
* small society lottery (registered with a local authority)
* large society lottery (licensed by the Gambling Commission)
* private society lottery.
This type of machine usually dispenses a scratchcard or pull-tab lottery ticket. There must be no element of skill or game play required by the purchaser and the machine must not determine the outcome of the lottery or display the result within an interval of less than one hour if it is to avoid being classed as a gaming machine and subject to the requirements for gaming machines.
See our guidance on [comparing lottery ticket dispensers and category B3A gaming machines (PDF)](//assets.ctfassets.net/j16ev64qyf6l/3ZWiJwRD8jihv9HEXYIQfI/09ec0ff7b17aef37a142074ef0b5eea0/Comparing-lottery-ticket-dispensers-and-category-b3a-gaming-machines-quick-guide__1_.pdf) for detailed information about the differences between the two machines.
### Manufacture and supply of lottery ticket vending machines
You do not usually need a licence to manufacture or supply a genuine lottery ticket vending machine to someone lawfully promoting a lottery.
Suppliers of lottery ticket vending machines must ensure that the services they offer do not constitute promoting a lottery - unless they have the necessary permission.
For more information see our advice on [organising small lotteries (PDF)](//assets.ctfassets.net/j16ev64qyf6l/41lzKMqOjNtgm2YUpem4OG/12065b4ada538e3863807dc51b9ff7c2/Organising-small-lotteries.pdf) and [promoting society and local authority lotteries](/licensees-and-businesses/guide/promoting-society-and-local-authority-lotteries) . They contain details on where, and to whom, you can sell tickets for each kind of lottery and what permissions you'll need.
|
1371 | B3A gaming machines | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b3a-gaming-machines | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/) .
[Gaming-machine-testing-strategy
application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/4lfngIqTSdsaHZ7ojbzsWD/6b2715cec08df734398fef8f101b9363/Gaming-machine-testing-strategy.pdf) [Previous page
B3 gaming machines](/licensees-and-businesses/guide/page/b3-gaming-machines) [Next page
B4 gaming machines](/licensees-and-businesses/guide/page/b4-gaming-machines)
---
Last updated: 11 June 2021
Show updates to this content No changes to show.
|
1372 | B4 gaming machines | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b4-gaming-machines | There are duties to be paid on gaming machines. You should read this information in conjunction with the [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110) . |
|
1373 | B4 gaming machines | B4 gaming machines requirements | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b4-gaming-machines | Maximum stake: £2 Maximum prize: £400 Permitted locations: * members' club, miners- welfare club or commercial club
* bingo premises
* adult gaming centre
* betting shops
* tracks with pool betting
* 2005 Act and 1968 Act casinos.
Maximum number of machines - members' club, miners- welfare club or commercial club Up to a maximum of 3
Maximum number of machines - bingo premises and adult gaming centre Up to a maximum of 20% of the total number of machines available for use on the premises
Maximum number of machines - betting shops and tracks with pool betting Up to a maximum of 4
Any combination of categories B to D
Maximum number of machines - 2005 Act large casino: Up to a maximum of 150
Any combination of categories B to D - subject to a machine to table ratio 5:1
Maximum number of machines - 2005 Act small casino: Up to a maximum of 80
Any combination of categories B to D - subject to a machine to table ratio 2:1
Maximum number of machines - 1968 Act casino: Up to a maximum of 20
Any combination of categories B to D - **or** any number of C or D machines instead
|
1374 | B4 gaming machines | Licences and permits required | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b4-gaming-machines | B4 machines can only be made available in casino, betting shops, tracks with pool betting, bingo halls, adult gaming centres, members' clubs, miners- welfare clubs or commercial clubs.
[Members' clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club) - for example, working men-s clubs, branches of the Royal British Legion and clubs with political ties - and Miners- welfare institutes - [as defined in the Licensing Act 2003 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2003/17/section/66?view=plain) may site up to three machines from categories B3A, B4, C or D (only one can be B3A) with a club machine permit.
[Commercial clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-commercial-club) may site up to three machines from categories B4, C or D (not B3A machines).
AGC and bingo premises licences granted before 13 July 2011 are entitled to make available four (for AGC) or eight (for bingo) category B3/B4 gaming machines, or 20% of the total number of gaming machines, whichever is the greater.
You must have one of the following to make them available:
* [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)
* [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)
* [non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)
* [non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)
* [non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo)
* [Adult Gaming Centre (AGC) licence](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)
* gaming machine permit.
If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business.
|
1375 | B4 gaming machines | Gaming machine technical standards | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b4-gaming-machines | See our [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards) (categories B3 and B4) for full details of the technical standards which this category of machine must comply with.
All gaming machines sited on casino premises must comply with our gaming machine technical standards.
|
1376 | B4 gaming machines | Test houses | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b4-gaming-machines | Category B4, C, and D gaming machines can be tested via an independent [test house](/licensees-and-businesses/page/test-houses) or via the manufacturers own processes under strict controls. Test houses are also sometimes referred to as test labs.
For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the [gaming machine testing strategy](#4lfngIqTSdsaHZ7ojbzsWD) .
|
1377 | B4 gaming machines | Return to player (RTP) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b4-gaming-machines | B4 machines must display the 'theoretical target percentage return to player'. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility.
The manufacturer will decide on the game RTP.
There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game.
|
1378 | B4 gaming machines | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/b4-gaming-machines | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/) .
[Gaming-machine-testing-strategy
application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/4lfngIqTSdsaHZ7ojbzsWD/6b2715cec08df734398fef8f101b9363/Gaming-machine-testing-strategy.pdf) [Previous page
B3A gaming machines](/licensees-and-businesses/guide/page/b3a-gaming-machines) [Next page
C gaming machines](/licensees-and-businesses/guide/page/c-gaming-machines)
---
Last updated: 11 June 2021
Show updates to this content No changes to show.
|
1379 | C gaming machines | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines | There are duties to be paid on gaming machines. You should read this information in conjunction with the [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110) |
|
1380 | C gaming machines | Pubs and alcohol licensed premises | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines | Pubs and other alcohol licensed premises are automatically entitled to two category C or D gaming machines upon notification to the local licensing authority of their intention to make gaming machines available for use.
Licensing authorities can issue gaming machine permits which allow additional category C and D gaming machines to be provided.
Where a gaming machine permit authorises the making available of a specified number of gaming machines in particular premises, this will effectively replace, and not be in addition to, any automatic entitlement to two machines.
|
1381 | C gaming machines | Members' clubs and miners' welfare institutes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines | [Members' clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club) - for example working men-s clubs, branches of the Royal British Legion and clubs with political ties - and Miners- welfare institutes [as defined in the Licensing Act 2003 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2003/17/section/66?view=plain) may site up to three machines from categories B3A, B4, C or D (only one can be B3A) with a club machine permit.
[Commercial clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-commercial-club) may site up to three machines from categories B4, C or D (not B3A machines).
|
1382 | C gaming machines | C gaming machines requirements | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines | Maximum stake: £1 Maximum prize: £100 Permitted locations: * pubs
* licensed FEC
* members' club, miners- welfare club or commercial club
* bingo premises
* adult gaming centre
* betting shops
* tracks with pool betting
* 2005 Act and 1968 Act casinos
Maximum number of machines - pubs Up to a maximum of 2
or, specified amount with a permit from the Local Authority
Maximum number of machines - members' club, miners- welfare club or commercial club Up to a maximum of 3
Maximum number of machines - bingo premises, adult gaming centre and FEC No limit
Maximum number of machines - betting shops and tracks with pool betting Up to a maximum of 4
Any combination of categories B to D
Maximum number of machines - 2005 Act large casino: Up to a maximum of 150
Any combination of categories B to D - subject to a machine to table ratio 5:1
Maximum number of machines - 2005 Act small casino: Up to a maximum of 80
Any combination of categories B to D - subject to a machine to table ratio 2:1
Maximum number of machines - 1968 Act casino: Up to a maximum of 20
Any combination of categories B to D - **or** any number of C or D machines instead
|
1383 | C gaming machines | Licences and permits required | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines | Category C machines can only be made available in casino, betting shops, tracks with pool betting, bingo halls, adult gaming centres, members' clubs, miners- welfare clubs, commercial clubs or pubs.
You must have one of the following to make them available:
* [non-remote 2005 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-2005-act-casino-operating-licence)
* [non-remote 1968 Act casino operating licence](/licensees-and-businesses/licences-and-fees/non-remote-1968-act-casino-operating-licence)
* [non-remote general betting standard operating licence](/licensees-and-businesses/licences-and-fees/non-remote-general-betting-standard-operating-licence)
* [non-remote pool betting operating licence](/licensees-and-businesses/licences-and-fees/non-remote-pool-betting-operating-licence)
* [non-remote bingo operating licence](/licensees-and-businesses/licences-and-fees/non-remote-bingo)
* [Adult Gaming Centre (AGC) licence](/licensees-and-businesses/licences-and-fees/adult-gaming-centre)
* [Family Entertainment Centre (FEC) licence](/licensees-and-businesses/licences-and-fees/family-entertainment-centre)
* alcohol licensed premises
* gaming machine permit.
If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business.
|
1384 | C gaming machines | Gaming machine technical standards | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines | See our [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards) (category C) for the full details of the technical standards which this category of machine must comply with.
All gaming machines sited on licensed or permitted premises must comply with our gaming machine technical standards.
|
1385 | C gaming machines | Test houses | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines | Category B4, C, and D gaming machines can be tested by an independent [test house](/licensees-and-businesses/page/test-houses) (sometimes referred to as test labs), or by the manufacturers' own processes under strict controls.
For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the [gaming machine testing strategy](#4lfngIqTSdsaHZ7ojbzsWD) .
|
1386 | C gaming machines | Return to player (RTP) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines | Category C machines must display the “theoretical target percentage return to player”. RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility.
The manufacturer will decide on the game RTP.
There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game.
|
1387 | C gaming machines | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/c-gaming-machines | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/) .
[Gaming-machine-testing-strategy
application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/4lfngIqTSdsaHZ7ojbzsWD/6b2715cec08df734398fef8f101b9363/Gaming-machine-testing-strategy.pdf) [Previous page
B4 gaming machines](/licensees-and-businesses/guide/page/b4-gaming-machines) [Next page
D gaming machines](/licensees-and-businesses/guide/page/d-gaming-machines)
---
Last updated: 18 November 2021
Show updates to this content No changes to show.
|
1388 | D gaming machines | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines | There are duties to be paid on gaming machines. You should read this information in conjunction with the [guidance from HMRC on GOV.UK (opens in new tab)](https://www.gov.uk/hmrc-internal-manuals/vat-betting-and-gaming/vbandg08110) Generally, Category D machines are low-stake fruit machine style machines, coin pushers (sometimes called penny falls) or crane grabs.
View and download [examples of crane-type machines](#4b5lhlWFepkLmusnfWTcCa) .
Category D machines can be located in the following places:
* casinos
* betting shops
* tracks with pool betting
* bingo premises
* Adult Gaming Centres (AGCs)
* members' clubs
* miners- welfare clubs or commercial clubs
* Family Entertainment Centres (FECs)
* pubs
* travelling fairs
* unlicensed family entertainment centres (UFECs) with a permit.
However, their use in premises other than adult gaming centres, family entertainment centres, pubs and travelling fairs is unusual.
There are five different combinations of stake and prize for the various types of category D machine.
|
|
1389 | D gaming machines | Combinations of stake and prizes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines |
Category D machine combinations | Combinations | Stake | Maximum prize |
| --- | --- | --- |
| D money prize | 10p | £5 |
| D non-money prize (other than crane grab machine) | 30p | £8 |
| D non-money prize (crane grab machine) | £1 | £50 |
| D combined money and non-money prize (other than coin pusher or penny falls machines) | 10p | £8 (of which no more than £5 may be a money prize) |
| D combined money and non-money prize (coin pusher or penny falls machine) | 20p | £20 (of which no more than £10 may be a money prize) |
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1390 | D gaming machines | Pubs and alcohol licensed premises | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines | Pubs and other alcohol licensed premises are automatically entitled to two category C or D gaming machines upon notification to the local licensing authority of their intention to make gaming machines available for use.
Licensing authorities can issue gaming machine permits which allow additional category C and D gaming machines to be provided.
Where a gaming machine permit authorises the making available of a specified number of gaming machines in particular premises, this will effectively replace, and not be in addition to, any automatic entitlement to two machines.
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1391 | D gaming machines | Members' clubs and miners' welfare institutes | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines | [Members' clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-members-club) - for example, working men-s clubs, branches of the Royal British Legion and clubs with political ties - and Miners- welfare institutes - [as defined in the Licensing Act 2003 (opens in new tab)](https://www.legislation.gov.uk/ukpga/2003/17/section/66?view=plain) may site up to three machines from categories B3A, B4, C or D (only one can be B3A) with a club machine permit.
[Commercial clubs](/licensees-and-businesses/guide/members-clubs-and-commercial-clubs#what-is-a-commercial-club) may site up to three machines from categories B4, C or D (not B3A machines).
Travelling fairs may site any number of category D gaming machines.
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1392 | D gaming machines | Bingo machines | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines | Some category D gaming machines are designed or adapted to play bingo as a prize game. If you have prize gaming permit or a family entertainment centre permit you can make these machines available to play. The machines must comply with our Gaming machine permits code of practice
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1393 | D gaming machines | Licences and permits required | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines | If you are a machine manufacturer or supplier you will need a gaming machine technical licence, which type will depend on the nature of your business.
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1394 | D gaming machines | Gaming machine technical standards | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines | See our [gaming machine technical standards](/licensees-and-businesses/page/gaming-machine-technical-standards) for full details of the technical standards which this category of machine must comply with:
* complex category D
* non-complex category D machines
* B3, B4, C and D legacy machines.
All gaming machines must comply with our gaming machine technical standards.
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1395 | D gaming machines | Test houses | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines | Category B4, C, and D gaming machines can be tested via an independent [test house](/licensees-and-businesses/page/test-houses) (sometimes referred to as test labs), or by the manufacturers' own processes under strict controls.
For categories A, B1, B2, B3, B3A, B4, C, D, server networked and downloadable, cashless payment, linked progressives and wireless networks refer to the [gaming machine testing strategy](#4lfngIqTSdsaHZ7ojbzsWD) .
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1396 | D gaming machines | Return to player (RTP) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines | Category D machines must display the “theoretical target percentage return to player” unless they are crane grab or penny falls machines.
RTP is an average measured over a large number of games and will vary over a typical session due to normal game volatility.
The manufacturer will decide on the game RTP.
There is no minimum RTP requirement. However, the minimum average return must be displayed to the player for the game.
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1397 | D gaming machines | Files | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/d-gaming-machines | Some files may not be accessible for users of assistive technology. If you require a copy of the file in an accessible format [contact us](/forms/formatrequest) with details of what you require. It would help us to know what technology you use and the required format.
**PDF Files** Some PDF files cannot be displayed in a browser, you will see a message saying 'Please wait...'. If you see this message, you will need to download the file and open it in [Adobe Acrobat Reader (opens in a new tab)](https://get.adobe.com/reader/) .
[Examples of crane type machines
application/pdf PDF 1.9 MB](//assets.ctfassets.net/j16ev64qyf6l/4b5lhlWFepkLmusnfWTcCa/2c9ccaaf0c70bba4a22e9015cd479c26/Examples-of-crane-type-machines.pdf) [Gaming-machine-testing-strategy
application/pdf PDF 84.6 kB](//assets.ctfassets.net/j16ev64qyf6l/4lfngIqTSdsaHZ7ojbzsWD/6b2715cec08df734398fef8f101b9363/Gaming-machine-testing-strategy.pdf) [Previous page
C gaming machines](/licensees-and-businesses/guide/page/c-gaming-machines)
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Last updated: 11 June 2021
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1398 | Skill with prize machines (SWPs) | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/skill-with-prize-machines | There are no statutory limits in place regulating stakes and prizes for SWPs, however, the Commission and HMRC are of the view that it is unlikely that a maximum prize greater than £50 would be commercially viable in a genuine skill game.
A voluntary limit had previously been agreed between machine manufacturers and trade bodies, limiting the price of one game to £1 and the maximum prize to £50 (wholesale value).
See the [quick guide on SWPs (PDF)](//assets.ctfassets.net/j16ev64qyf6l/3PKYyjzZD0Y6YAuAN9kfN1/c1c84857750d6d8f6e2b49814a4f7f33/skill-with-prize-machines-a-quick-guide-for-licensing-officers.pdf) for more information.
[Previous page
Limited prize machines](/licensees-and-businesses/guide/page/limited-prize-machines)
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Last updated: 14 May 2021
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1399 | Members' clubs and commercial clubs | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/members-clubs-and-commercial-clubs | The Gambling Act 2005 created a way of regulating gaming in two distinct types of club.
These are:
* members-clubs (including miners- welfare institutes) and
* commercial clubs
Both types of clubs must be set-up and mainly run for non-gambling purposes.
There are important differences between the two types of club. These differences also have an impact on the types of gaming which is allowed to take place at either club.
## What is a members' club?
## What is a commercial club?
## Determining a genuine members' club
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Last updated: 16 April 2021
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1400 | Members' clubs and commercial clubs | What is a members' club? | https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/members-clubs-and-commercial-clubs | A members' club is a club which:
* is not created as a commercial enterprise
* is run for the benefit of its members
* has at least 25 members
* is not created or mainly used for gambling activities (with the exception of bridge and whist)
* is permanent.
**Example:**
Members' clubs include working men-s clubs, branches of the Royal British Legion and clubs with political ties.
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