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incident-dataset

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INC1648730

APC ********* has got approval to renew the membership however, APC unable to click the manual renewal as its in grey colour (refer below). Attached the SS for the investigations

APC cant proceed for manual renewal

Given user is having renewal flag as 3 ( can not renew) due to which button is disable. As per functionality, after 30 days of expiry for APC , user cannot perform renewal. Caller will take this to PIC dept for next action and confirmed ro close the ticket.

APC ********* has got approval to renew the membership however, APC unable to click the manual renewal as its in grey colour (refer below). Attached the SS for the investigations-APC cant proceed for manual renewal

INC1656520

MY ABO received an order shipped email. when clicked on the Amway logo, it link to SG website instead of MY. Kindly check for all email

Amway logo in Order shipped email is linked to SG website.

PRB0075398 has been raied for code fix an furhter progress can be tracked via PRB as per confirmation we are marking this as resolved

MY ABO received an order shipped email. when clicked on the Amway logo, it link to SG website instead of MY. Kindly check for all email-Amway logo in Order shipped email is linked to SG website.

INC1689732

Customer called and stated that they are not able to do the payments they are getting PAYMENT_FAILED and getting pop up that Sorry, something went wrong If you get this error multiple times, please try contacting Customer Support as they have tried many times, kindly please check and resolve the issue at the earliest.

echnology : Hybris Issues : Product/Order : Payment Gateway Issue.

We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot. As checked in our system we are getting the following error message "I have second thoughts about making this payment" for order . Please ask user to connect with their bank for further queries or use a different mode of payment. Please ask to user update your chrome version to the latest and try again after clearing cache.

Customer called and stated that they are not able to do the payments they are getting PAYMENT_FAILED and getting pop up that Sorry, something went wrong If you get this error multiple times, please try contacting Customer Support as they have tried many times, kindly please check and resolve the issue at the earliest.-echnology : Hybris Issues : Product/Order : Payment Gateway Issue.

INC1701162

Hi Team,I have received feedback from ABOs who are unable to log in their Amway ID. Both came at the same time asking about the same case. (ABO / ). They can put their ID and Pass but after that, the page shows "WEBSITE TEMPORARILY OFFLINE". Please help check and give reasons.Regards,Hazim Azmi

ABO unable to login her Amway ID

For 7019975008, 7011506894 ABO able to login amway.my with no issues. And for the ABO 7011093907 PRB0076204 has been raised for fix of this issue. Closing as per confirmation.

Hi Team,I have received feedback from ABOs who are unable to log in their Amway ID. Both came at the same time asking about the same case. (ABO / ). They can put their ID and Pass but after that, the page shows "WEBSITE TEMPORARILY OFFLINE". Please help check and give reasons.Regards,Hazim Azmi-ABO unable to login her Amway ID

INC1641628

Hi TeamI am unable to login and order products. Please help ASAP.I have added screenshots of error message for your reference.

Unable to login in Amway app.

As checked their is no error from our end please ask user to try login using forgot password. if still error occurs feel free to raise new incident .

Hi TeamI am unable to login and order products. Please help ASAP.I have added screenshots of error message for your reference.-Unable to login in Amway app.

INC1691641

ITEM 125167A IS NOT SHOWING IN HYBRIS BUT THERE IS EACHES AVAILABLE IN BOTH BY AND EBS. PLEASE FIX URGENTLY. HAVE ATTACHED SCREENSHOT OF WHAT IS SHOWING FOR THIS ITEM IN HYBRIS FOR YOUR INFORMATION

Stock is not showing in Hybris, but there's stock in EBS

As checked, Stock is available now and same has been also confirmed by you. We have received Shrinkage and then Increase event after DayEnd feed processing from EBS end. This is working as expected and does not have any issue. We have checked, there is no invalid wastage as well. There was no action taken at hybris end to resolve the issue. It was just the IntraDay processing case where Shrinkage event received first and then after some time Increase event ware received from EBS. As agreed, We are resolving the ticket for now. Please reach out to us in case of any further concern. We are also downgrading the priority to Moderate (P3) as it does not have high impact as of now.

ITEM 125167A IS NOT SHOWING IN HYBRIS BUT THERE IS EACHES AVAILABLE IN BOTH BY AND EBS. PLEASE FIX URGENTLY. HAVE ATTACHED SCREENSHOT OF WHAT IS SHOWING FOR THIS ITEM IN HYBRIS FOR YOUR INFORMATION-Stock is not showing in Hybris, but there's stock in EBS

INC1651906

POSPOS is not showing scanning in Herbal Glister

POS is not showing scanning in Herbal Glister

Issue resolved as conformed with caller .

POSPOS is not showing scanning in Herbal Glister-POS is not showing scanning in Herbal Glister

INC1633903

We noticed that "Clearance Sales" and its child categories - "WM/EM Sales" are still showing in SF after we have removed the "Visibility Group" from the settings. Please refer to screenshot attached for reference.

Category still showing in SF after removing the "visibility group" settings

As checked to remove the "Clearance Sales" from the storefront we have to remove all the products from the included product sections of that category and after that, we have the run the indexing screenshot has been attached for reference

We noticed that "Clearance Sales" and its child categories - "WM/EM Sales" are still showing in SF after we have removed the "Visibility Group" from the settings. Please refer to screenshot attached for reference.-Category still showing in SF after removing the "visibility group" settings

INC1648563

www.amway.inSome ADSPs have placed the order (on self/their PC numbers) to avail the Points uplift offer however system has not picked the offer on their orders.

Some ADSPs have placed the order (on self/their PC numbers) to avail the Points uplift offer however system has not picked the offer on their orders.

Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.

www.amway.inSome ADSPs have placed the order (on self/their PC numbers) to avail the Points uplift offer however system has not picked the offer on their orders.-Some ADSPs have placed the order (on self/their PC numbers) to avail the Points uplift offer however system has not picked the offer on their orders.

INC1685132

ISSUE : ABO would like to know why payment not captured for the order on 7th november. DETAILS : LOW LEY KHIMOrder # ACTION REQUIRED : Please assist to check & advise the issue of payment failure on 7th november. Thanks & Regards, Laalitha

ALP payment not capture

As checked for order # 50003078015 Payment was not captured as we have not got the succefull response from the payment provider order is processed now after confirmation we are marking this as resolved

ISSUE : ABO would like to know why payment not captured for the order on 7th november. DETAILS : LOW LEY KHIMOrder # ACTION REQUIRED : Please assist to check & advise the issue of payment failure on 7th november. Thanks & Regards, Laalitha-ALP payment not capture

INC1681179

WebsiteWe have received two requests from different ADS Partners () to correct the date of birth. Upon inspection, we have noticed a synchronization issue where the DOB appears incorrect on the website but is accurate in the BOSS system. Please address and resolve this error.

We have received two requests from different ADS Partners to correct the date of birth. Upon inspection, we have noticed a s

DOB has been corrected kindly verify .

WebsiteWe have received two requests from different ADS Partners () to correct the date of birth. Upon inspection, we have noticed a synchronization issue where the DOB appears incorrect on the website but is accurate in the BOSS system. Please address and resolve this error.-We have received two requests from different ADS Partners to correct the date of birth. Upon inspection, we have noticed a s

INC1688214

Please can you check if there is an old order reserving x 293843A ARTISTRY ASE ULTIMATE EYE as AU SOH is eaches with each allocated but they are showing ATS?

ATS for 293843A not accurate

As checked for the mentioned product code we have done the data fix. Now, the wastage issue has been resolved. For now, we are marking this incident as resolved. And have kept this under our watchlist, If any suspicious thing happens again in future then we will investigate further to resolve this issue.

Please can you check if there is an old order reserving x 293843A ARTISTRY ASE ULTIMATE EYE as AU SOH is eaches with each allocated but they are showing ATS?-ATS for 293843A not accurate

INC1670232

Please deduct the Reward points for the order Details are :- Reward Points IN Hybris Website Adjustment Open

Deduction of Reward points

points adjusted now,

Please deduct the Reward points for the order Details are :- Reward Points IN Hybris Website Adjustment Open-Deduction of Reward points

INC1655950

NAKindly check item sku# G&H Deodorant Roll On, we had cleared all Home Delivery, no more outstanding but refer to 'SAP CX Backoffice" system still got 3ea under "RESERVED" status. Please find attachment.

SKU which should have no more outstanding but refer to 'SAP CX Backoffice" system still got 3ea

We have verified last 5 days stock data for SKU: 118120A - WH: T03. There are no invalid reservations & wastages. Please find screenshot for today's stock data. No further action required from Hybris. Caller confirmed to close the incident.

NAKindly check item sku# G&H Deodorant Roll On, we had cleared all Home Delivery, no more outstanding but refer to 'SAP CX Backoffice" system still got 3ea under "RESERVED" status. Please find attachment.-SKU which should have no more outstanding but refer to 'SAP CX Backoffice" system still got 3ea

INC1684081

INCN [DO NOT DELETE THIS LINE] PHYCICALLY STOCK AVAILAVLE BUT NOT SHOW IN POS Please describe the issue here :-

PHYCICALLY STOCK AVAILAVLE BUT NOT SHOW IN POS

As conformed with caller over teams issue has been resolved .

INCN [DO NOT DELETE THIS LINE] PHYCICALLY STOCK AVAILAVLE BUT NOT SHOW IN POS Please describe the issue here :--PHYCICALLY STOCK AVAILAVLE BUT NOT SHOW IN POS

INC1640560

Please check ABO purchase on .. within promotion period but did not get the GWP.Order number .

Did not get GWP *****

The free gift product in promo APR3007_All, 272932K, was not available at the time of executing the promotion for cart 100-10033153768. Consequently, the product 272932K was not added to the cart. Please check the attached screenshot of logs for your reference.

Please check ABO purchase on .. within promotion period but did not get the GWP.Order number .-Did not get GWP *****

INC1670403

INCN [DO NOT DELETE THIS LINE] One Return Request Processed today, but return invoice is not generated."No records available" is showing in Refund Info column. A screen shot is attached for your reference

One Return Request Processed today, but return invoice is not generated."No records available" is showing in Refund Info column. A screen shot is attached for y

We have checked no refund follow on generated for this order Also, return events are not generated for this return. Issue has been resolved now. Hence, closing the incident.

INCN [DO NOT DELETE THIS LINE] One Return Request Processed today, but return invoice is not generated."No records available" is showing in Refund Info column. A screen shot is attached for your reference-One Return Request Processed today, but return invoice is not generated."No records available" is showing in Refund Info column. A screen shot is attached for y

INC1643526

Applicant with NRIC: ********* unable to complete registration in website today. Please refer to the attachment.

Unable to complete registration in website today

We tried to replicate the reported issue and we are able to get the 'Next' button in ABO registration page. Screenshot attached for reference. Please inform user to close the existing window/browser or clear cache and try again. Caller confirmed to close the incident.

Applicant with NRIC: ********* unable to complete registration in website today. Please refer to the attachment.-Unable to complete registration in website today

INC1692127

This case can't renew in POS.when click open order is not found this ada .please check and fix.thank you

can't renew in POS.

Hello @[Sopawadee Sinchai] 200-209407030 is the cart in locked state in the user account so the error message is shown that locked cart already exists can you please confirm if we need to cancel this cart or convert to awaiting order As confirmed on the chat we have cancelled the cart and user will be able to renew now AS confirmed by caller, closing this incident as issue has been resolved. Thanks

This case can't renew in POS.when click open order is not found this ada .please check and fix.thank you-can't renew in POS.

INC1667936

Auto renewal has not gone out of their credit cards. Valid Card and Sufficient funds. Plz investigate why the payment has not gone through thanks

Ticket # IBO MEDICIA D SOUZA - Auto renewal was not charged on / nor /

This is an already ongoing issue, in which if the secondary party has opted for autorenewal then it is failing. We already have a problem ticket PRB0075272 for the RCA and a fix. As a workaround, please ask the IBO to set up the autorenewal from the primary party.

Auto renewal has not gone out of their credit cards. Valid Card and Sufficient funds. Plz investigate why the payment has not gone through thanks-Ticket # IBO MEDICIA D SOUZA - Auto renewal was not charged on / nor /

INC1690564

Please remove coupon G&H PROTECT+ Deodorant Roll-On A Point Promotion from ADA when remove coupon Please let me know

Please remove coupon G&H PROTECT+ Deodorant Roll-On A Point Promotion from ADA

Hi Mutita Kitpaiboonchai, We would like to update you that we have checked the issue and we have removed the coupon as per your request. User will not be able to see/use this coupon. Marking this as resolved as confirmed by @you over teams chat. Thanks

Please remove coupon G&H PROTECT+ Deodorant Roll-On A Point Promotion from ADA when remove coupon Please let me know-Please remove coupon G&H PROTECT+ Deodorant Roll-On A Point Promotion from ADA

INC1647856

Hi Team, ADS Partner forgot his password and he can't reset password process through forgot password option as his registered mobile number is not in working () . He is getting error that Account already associated with phone number, while he is processing for change mobile number through reset id option. Now ADS Partner requested us that kindly reset his password, so that he can change her mobile number.kindly add new alternative mobile No-.

echnology : Login : Forgot Password/ unable to change mob through reset id.

Mobile number has been updated please ask user to now try again.

Hi Team, ADS Partner forgot his password and he can't reset password process through forgot password option as his registered mobile number is not in working () . He is getting error that Account already associated with phone number, while he is processing for change mobile number through reset id option. Now ADS Partner requested us that kindly reset his password, so that he can change her mobile number.kindly add new alternative mobile No-.-echnology : Login : Forgot Password/ unable to change mob through reset id.

INC1675264

Could you please help to check, excel file which case -, -, -, in excel file. because this is send incorrect data to Amway data warehousefor case - please also check in payload. please check on payload, why is already have item (on pos show as sku). please check SKU before product config was changed, this sku how much is it? pay customer paid for case - please also check in payload. memberpointsbenifits should be show as . memberpoints in child product should be show A point ex. (just show for example A point should be calculate form child product) Sku in memberpoints should be show Sku in memberpoints should be show Sku in memberpoints should be show Sku in memberpoints should be show for case - please also check in payload. please check this case already have A point promotion like get double A point but why customer can get only A point (it should be A point PRMTP34 ) . if this if do not have A point promotion, so in memberpointsbenifits should be show as for case please also check in payload. who is ABO but in payload why show memberpoints like ., ., .this is send incorrect data to Amway data warehouseafter check, please do analysis and check how many ADA facing all casePlease check and share root cause

Could you please help to check, excel file which case -, -, -, in excel file. because this is send incorrect data to Amway data warehouse

HI @[Sorachai Tungkwampean] For case 2-3 please also check in payload 1. memberpointsbenifits should be show as 0 2. memberpoints in child product should be show A point ex. (just show for example A point should be calculate form child product) Sku 317358 in memberpoints should be show 0 Sku 317259 in memberpoints should be show 110 Sku 317260 in memberpoints should be show 110 Sku 317212 in memberpoints should be show 100  @Sorachai Tungkwampean and team will do the more research and will come up with data for case 2-2 please also check in payload 1. please check this case already have A point promotion like get double A point but why customer can get only 320 A point (it should be 640 A point PRMTP34 ) 2. if this if do not have A point promotion, so in memberpointsbenifits should be show as 0 @Sorachai Tungkwampean Please raised a service request to query the data and with the same ticket Data fix will be done at order payload level for case 3 please also check in payload 1. 7007834436 who is ABO but in payload why show memberpoints like 338.8, 153.33, 17.2 this is send incorrect data to Amway data warehouse Latest order has been received 204909689 ,Nagarro team will do the further analysis Analysis : Regarding 204909689 (ABO but in payload why show memberpoints) 204909689 :Order was placed on Date/Time Oct 05, 2023 13:00:50 Then on the same Date ADA: 7017411551 has placed upgrade order from member to ABO : 205442982 Date/Time Oct 05, 2023 21:55:15 Since order was placed by ADA 7017411551 when ADA was member that's why order have memberpoints after that order ADA place upgrade order to become ABO,So no issue in that order system working as expected Clsoing this INC as confirmed from @[Phongsiri Wongammarukhachok] further communciation will be done at email chain

Could you please help to check, excel file which case -, -, -, in excel file. because this is send incorrect data to Amway data warehousefor case - please also check in payload. please check on payload, why is already have item (on pos show as sku). please check SKU before product config was changed, this sku how much is it? pay customer paid for case - please also check in payload. memberpointsbenifits should be show as . memberpoints in child product should be show A point ex. (just show for example A point should be calculate form child product) Sku in memberpoints should be show Sku in memberpoints should be show Sku in memberpoints should be show Sku in memberpoints should be show for case - please also check in payload. please check this case already have A point promotion like get double A point but why customer can get only A point (it should be A point PRMTP34 ) . if this if do not have A point promotion, so in memberpointsbenifits should be show as for case please also check in payload. who is ABO but in payload why show memberpoints like ., ., .this is send incorrect data to Amway data warehouseafter check, please do analysis and check how many ADA facing all casePlease check and share root cause-Could you please help to check, excel file which case -, -, -, in excel file. because this is send incorrect data to Amway data warehouse

INC1656507

Please clear out the shipping events at the system SAPPlease clear out the shipping events at the system SAP

Please clear out the shipping events at the system SAP

We verified last 5 days stock data for SKU: 123781V - WH: T19 and no abnormalities observed. There are no invalid reservations & shipments for the reported SKU-WH. Also, we can't remove any of the valid shipped events. Caller confirmed to close the incident.

Please clear out the shipping events at the system SAPPlease clear out the shipping events at the system SAP-Please clear out the shipping events at the system SAP

INC1653684

Sop artistry get discount benefit ,but don't get A point form sop artistry notePRMTK54--

Sop artistry get discount benefit ,but don't get A point form sop artistry

Issue : GO order contains 291679 and it's kitEntry product and other product , 291679 and it's kitEntry product did'nt get Apoint and other product get Apoint We have created PRB0075298 to permanent fix of the issue. Closing this INC as confirmed from @[Phongsiri Wongammarukhachok]

Sop artistry get discount benefit ,but don't get A point form sop artistry notePRMTK54---Sop artistry get discount benefit ,but don't get A point form sop artistry

INC1648686

FareyeThese orders not reflected in Fareye.

These orders not reflected in Fareye

Hi Team, Due to infra issue order was not pushed to Fareye. We have repushed the order now. Order status is shipped.

FareyeThese orders not reflected in Fareye.-These orders not reflected in Fareye

INC1701174

Cart is having locked status in Hybris.Txn Date: December, Order #: -Txn ID: -121849764_1702890308526

Payment successful but registration is not happening.

As confirmed by MDMS, user is already registered under # 10035095305. We have cancelled the cart and change the registration failed flag to false so that job will not picked this cart # 10035095143. please help to initiate refund for cart # 10035095143.

Cart is having locked status in Hybris.Txn Date: December, Order #: -Txn ID: -121849764_1702890308526-Payment successful but registration is not happening.

INC1684399

Request clear out wastage events (T19 Melaka Shop)

Request clear out wastage events (T19 Melaka Shop)

We verified the wastages for reported SKUs, currently there are no invalid wastages. Once EBS consumes, wastages will get clear.

Request clear out wastage events (T19 Melaka Shop)-Request clear out wastage events (T19 Melaka Shop)

INC1701210

AMWAY WEBSITEDear Team,While doing email verification OTP was not coming/delivered on Email IDRequested you to please check the same & do rectify this issue asap.

Dear Team,While doing email verification OTP was not coming/delivered on Email ID Requested you to ple

Mail id has been removed from the suspension list. Please ask user to try now they will get OTP on mail now.

AMWAY WEBSITEDear Team,While doing email verification OTP was not coming/delivered on Email IDRequested you to please check the same & do rectify this issue asap.-Dear Team,While doing email verification OTP was not coming/delivered on Email ID Requested you to ple

INC1664544

POSHi Team,Given below sku is not reflect in the POS ..at not visible in

Hi Team,Given below sku is not reflect in the POS ..at not visible in POS a

Delta has been cleared. Kindly verify.

POSHi Team,Given below sku is not reflect in the POS ..at not visible in-Hi Team,Given below sku is not reflect in the POS ..at not visible in POS a

INC1700133

Found invoice missing from EBSOrder value:- .

Found invoice missing from EBS Order value

Hi Team, We have removed the duplicate adjustments manually in EBS and the order is now closed in EBS. Order was stuck in booked status as we have received duplicate adjustments from Hybris . Please check and close the incident as there is no issue from EBS end. Please re-open the incident if issue is not resolved.

Found invoice missing from EBSOrder value:- .-Found invoice missing from EBS Order value

INC1647931

FareyeOrder No not reflected in Faeye

Order No not reflected in Faeye

Hi Team, Due to infra issue order was not pushed to Fareye. We have repushed the order now. Order status is shipped.

FareyeOrder No not reflected in Faeye-Order No not reflected in Faeye

INC1656711

Please assist to check and provide reason of payment failure for the order as we are in the midst of an appeal for the ABO.This is based on payment rejection reason.

Check on why payment failed for pending order

We could find an exception for removing the session cart but no payment txn was found for order 10033638590 in the splunk. However, we could not find any payment logs (req/res) in splunk as well. >> If payment has been deducted at the issuer's end, kindly request the user to share transaction/request IDs for the deduction to facilitate further investigation. > Please advise the user to try again. If the issue still persists then please provide a video/screenshot of the same.

Please assist to check and provide reason of payment failure for the order as we are in the midst of an appeal for the ABO.This is based on payment rejection reason.-Check on why payment failed for pending order

INC1704923

Please check from log when create order Pl. SKU What status is display?ADA Pl. need to check status SKU is show " PREORDER " or not?Amway shop sampran

Please check from log when create order Pl. SKU What status is display?

Hi @[Mutita Kitpaiboonchai], From log we can see it is PREORDER . Closing this case as confirmed with you over teams chat. Regards, Aimee M Zhou

Please check from log when create order Pl. SKU What status is display?ADA Pl. need to check status SKU is show " PREORDER " or not?Amway shop sampran-Please check from log when create order Pl. SKU What status is display?

INC1666333

HYBS_Return_Order_NumberHYBS_Return_Order_Value HYBS_Return_Tax_Value .EBS_Return_Order_Value .EBS_Return_Tax_Value .

[DATA RECON][SG][ ORDERS] Return order value & Tax Value mismatch

RCA: According to hybris calculation -> total conversion fee is 10 SGD , feeAmount is 9.26 + taxAmount is SGD 0.74, in return payload. But EBS is considering total conversion fee as SGD 9.26 and calculating tax on top of this amount. So according to EBS calculation, feeAmount comes to SGD 8.52 and taxamount is SGD 0.74, which was leading to diff of SGD 0.74. Now the issue is fixed from Hybris through problem ticket: PRB0075760. New returns created have correct conversion fee value. No we cases reported/found after the fix. No action can be taken from Hybris side for the impacted return orders. If the data needs to be corrected at EBS for the existing impacted return orders, please check with EBS and business. Incident 'INC1666333' closed based on closure of task 'INC1649463' RCA: According to hybris calculation -> total conversion fee is 10 SGD , feeAmount is 9.26 + taxAmount is SGD 0.74, in return payload. But EBS is considering total conversion fee as SGD 9.26 and calculating tax on top of this amount. So according to EBS calculation, feeAmount comes to SGD 8.52 and taxamount is SGD 0.74, which was leading to diff of SGD 0.74. Now the issue is fixed from Hybris through problem ticket: PRB0075760. New returns created have correct conversion fee value. No we cases reported/found after the fix. No action can be taken from Hybris side for the impacted return orders. If the data needs to be corrected at EBS for the existing impacted return orders, please check with EBS and business.

HYBS_Return_Order_NumberHYBS_Return_Order_Value HYBS_Return_Tax_Value .EBS_Return_Order_Value .EBS_Return_Tax_Value .-[DATA RECON][SG][ ORDERS] Return order value & Tax Value mismatch

INC1704836

ABO made a payment and had it deducted from their bank but the order status is now cancelled. Please assist check and what is the reason.

Why was the order cancelled.

As checked, user has tried using mpgs and we have received the response with "gatewayCode":"PENDING due to which awaiting payment order was created and order was cancelled by the job next day. please help to check with finance team for refund if payment is received at their end.

ABO made a payment and had it deducted from their bank but the order status is now cancelled. Please assist check and what is the reason.-Why was the order cancelled.

INC1651932

Unable ADD AS COAPPLICANT ID., when press save change show message "Tax Id= already exist for taxTypeCd=CID -" please check and fix.

Unable ADD AS COAPPLICANT

Hi @Petcharat Wangkiri, We could see that the spouse has already been added to user 7014241581 with CID 3310101595427. As caller has converted spouse to so-applicant without any issue. CLosing this issue

Unable ADD AS COAPPLICANT ID., when press save change show message "Tax Id= already exist for taxTypeCd=CID -" please check and fix.-Unable ADD AS COAPPLICANT

INC1683996

Download (usr_extcomm:COM00000001284Z) had of a total of transaction(s)/IFD(s) that failed to process.Please use the Download Viewer (download sequence: .) to determine what the issue is.Details: Download sequence: . Download comments: usr_extcomm:COM00000001284Z Triggering system: UC_ABG_XML_FILE Errored/total IFDs: / Failed to identify lines/total: / List of first . errored IFDs : -- ORDER_INB_IFD/. error (-/[ORA-: PL/SQL: numeric or value errorORA-: at line ][begin :o_result := to_number ( nvl(rtrim(:i_string),''),:i_fmt) / :i_div_by; end;]) ORDER_INB_IFD

BY WMS - - Check Order download failure in BY AP1 PD on 27th Nov, .

The order reached to BY. Hence we are closing this ticket. The firs Name in the address was null. We added the same from the backend.

Download (usr_extcomm:COM00000001284Z) had of a total of transaction(s)/IFD(s) that failed to process.Please use the Download Viewer (download sequence: .) to determine what the issue is.Details: Download sequence: . Download comments: usr_extcomm:COM00000001284Z Triggering system: UC_ABG_XML_FILE Errored/total IFDs: / Failed to identify lines/total: / List of first . errored IFDs : -- ORDER_INB_IFD/. error (-/[ORA-: PL/SQL: numeric or value errorORA-: at line ][begin :o_result := to_number ( nvl(rtrim(:i_string),''),:i_fmt) / :i_div_by; end;]) ORDER_INB_IFD-BY WMS - - Check Order download failure in BY AP1 PD on 27th Nov, .

INC1697388

Hi team,While PC to ADSP reconversion- information like ID proof type and ID proof number is not prefilled under "Personal" Details. As per requirement this fields should be prefilled and also remain editable

PC to ADSP reconversion- information missing under "Personal" Details - (Moderate Priority)

we have created a bug for the issue, as a workaround we are deleting the IDs and requesting user to add it again.

Hi team,While PC to ADSP reconversion- information like ID proof type and ID proof number is not prefilled under "Personal" Details. As per requirement this fields should be prefilled and also remain editable-PC to ADSP reconversion- information missing under "Personal" Details - (Moderate Priority)

INC1641855

Please check and share root causewhy sop transaction payment on stpl ada pl ada

Please check ada and set SOP CM on Every 5th , why sop transaction payment on st

Hello @[Phongsiri Wongammarukhachok] Analysis from Prerit : As we checked the logs, both of these subscriptions were created on 30th under SM profile so both of them started from September month only and the first elements were added to cart immediately but user didn't place the order. After that user changed the processing day from SOP management page. For both subscriptions, user selected the processing day as 5th while changing the processing day. The processing day updated to 30th September for first element(as 5th September has already been passed), 5th October for second element, 5th November for third element and so on. For September month element processing day was 30th so it was picked up the cronjob on 1st October. As confirmed by @[Phongsiri Wongammarukhachok] over teams call in the morning of 04/10/2023. Thanks

Please check and share root causewhy sop transaction payment on stpl ada pl ada-Please check ada and set SOP CM on Every 5th , why sop transaction payment on st

INC1696450

Slow loading in POS for All MY Shops

Slow loading in POS for All MY Shops

CPU utilization is stable at the moment. SF and POS are also working fine now. As checked, we have found that number of requests to homepage was very high (2750) which are more than usual and causing high CPU utilization. We have created a problem ticket PRB0076097 to investigate this further. We are monitoring. Further analysis and RCA detail can be tracked over the problem ticket. Please reach out to us in case of any further concern.

Slow loading in POS for All MY Shops-Slow loading in POS for All MY Shops

INC1675973

Error: Cannot place order as renewal is already in progress for this account.

Cannot place order as renewal is already in progress for this account

User has already placed renew order # 10034381978 yesterday due to which unable to place renewal order again. ABOship expiry date is currently Dec 2023. User wants to place new renewal order for 2024 as well. We have advised caller to place the renewal order after 10 days of placing first renewal order . Please let us know or raise new ticket if issue still persists after that as well. As per confirmation, marking the incident as resolved.

Error: Cannot place order as renewal is already in progress for this account.-Cannot place order as renewal is already in progress for this account

INC1656671

abo. SKU. = EA Cannot use the promotion A Start discount of % . (coupon exp.//) Please unlock the coupon.

abo. SKU. = EA Cannot use the promotion A Start discount of %

HI Petcharat Wangkiri, We have checked the issue and data fix has been done. User will be able to apply the coupon without any issue. RC: IsBlocked slag of the coupon was set as True as it was applied in a different cart. Marking this as resolved as confirmed by @[Audchareeya Rodphai]. Thanks

abo. SKU. = EA Cannot use the promotion A Start discount of % . (coupon exp.//) Please unlock the coupon.-abo. SKU. = EA Cannot use the promotion A Start discount of %

INC1689811

Please assist to check as the APC converted to ABO but not reflected in system.ABO number: MOHD HAFIZI BIN HANIPAOrder number:

Conversion completed, not reflected in system

We have re triggered the upgrade action from our end post correction of the account from MDMS and the business nature of the mentioned account is done successfully.

Please assist to check as the APC converted to ABO but not reflected in system.ABO number: MOHD HAFIZI BIN HANIPAOrder number:-Conversion completed, not reflected in system

INC1703386

One of the HD order after releasing the order not getting the invoice and label printout

One of the HD order after releasing the order not getting the invoice and label printout

Airway bill number was missing in shipment payload from RP. RP has repushed the shipment. AWB has been updated for the order at Fareye end. Now order has been shipped.

One of the HD order after releasing the order not getting the invoice and label printout-One of the HD order after releasing the order not getting the invoice and label printout

INC1675142

could you please help clear the cart of ADA please because the cart is stuck.

could you please help clear the cart of ADA please because the cart is stuck.

Hi @Paradorn Pluaysri, We have cleared the user's cart as requested. Marking this as resolved as confirmed by @[Audchareeya Rodphai]. Thanks

could you please help clear the cart of ADA please because the cart is stuck.-could you please help clear the cart of ADA please because the cart is stuck.

INC1669542

All above sku park under " Reserve" (example as attached), kindly find the order number to clear the " Reserve"

, , , WTI0706Z, WTI0985, WTI0986, WTI0987Z, 100186M, WTI0417Z

Out of 21 orders reported, 8 orders are after 23 Oct 2023, which is related to INC1665708. Problem ticket: PRB0075595 raised to fix this issue. Remaining 13 orders are older than 3 months, we don't have logs to check the reason for the issue. As ASMS confirmed, we have performed workaround and repaired the consignment process and fixed the orders. Now all the reported 21 orders are processed and are in PICKUP_COMPLETE state. Caller confirmed to close the incident.

All above sku park under " Reserve" (example as attached), kindly find the order number to clear the " Reserve"-, , , WTI0706Z, WTI0985, WTI0986, WTI0987Z, 100186M, WTI0417Z

INC1643643

Hi Team,User has informed that he receiving email from amway regarding renewal and invoice. As checked the email address not found in i support ( wanfaiz93@gmail.com )The email was send by customerservice@amway.comIm attaching the screen shot for your reference kindly investigate

Non member receiving email from amway

We have found that invoice email for renewal order #10033263524 goes to both primary and secondary party for user #7010724925 Please find below INFO [TaskExecutor-master-588582-ProcessTask [28052322681782]] 14:20:20.187 Sending Email [9727082764352] To [[pakwan01258828258@gmail.com, wanfaiz93@gmail.com]] From [customerservices@amway.com] Subject [Amway E-Invoice for: 10033263524 ] As per system, this email wanfaiz93@gmail.com belongs to secondary party user WAN FAIZ BIN WAN YUSREY. Since this email does not belong to secondary party user, we have removed the email id from the account. Now wanfaiz93@gmail.com should not get emails from Amway. As per confirmation on MS teams, marking the incident as resolved. Please reach out to us or raise new incident if this user again gets email.

Hi Team,User has informed that he receiving email from amway regarding renewal and invoice. As checked the email address not found in i support ( wanfaiz93@gmail.com )The email was send by customerservice@amway.comIm attaching the screen shot for your reference kindly investigate-Non member receiving email from amway

INC1670100

UNABLE TO OPT OUT SECONDARY IBO SUSAN FOR AUTO RENEWALPLZ FIX

Ticket # IBO SUSAN AND WARREN GROCKE - UNABLE TO OPT OUT SECONDARY IBO SUSAN FOR AUTO RENEWAL

The RENEWAL tag has been removed from the reported CARDs. Also FYI, the account hasn't opted for the AUTO RENEWAL. Please ask the IBO to opt in from the PARTY ID to avoid an ongoing issue. For this RENEWAL tag, we have a problem ticket PRB0075401 for the permanent fix.

UNABLE TO OPT OUT SECONDARY IBO SUSAN FOR AUTO RENEWALPLZ FIX-Ticket # IBO SUSAN AND WARREN GROCKE - UNABLE TO OPT OUT SECONDARY IBO SUSAN FOR AUTO RENEWAL

INC1647938

Please check Mylist url https://th.ashare.me/23JHV8kr , when click add product to cart have error occurPlease check and share root cause

Please check Mylist url https://th.ashare.me/23JHV8kr , when click add product to cart have error occur

Hi @Jirapart Jankaew, The mylist product 317381 has a mandatory bundle product which is missing in the mylist entries, Due to which this product is not able to be added to cart We have done the data fix and the issue is fixed now. Closing on confirmation from caller @[Nalinporn Chalermsathan]

Please check Mylist url https://th.ashare.me/23JHV8kr , when click add product to cart have error occurPlease check and share root cause-Please check Mylist url https://th.ashare.me/23JHV8kr , when click add product to cart have error occur

INC1661649

OTP SENT MULTIPLE TIMES BUT NOT VERIFIED

OTP SENT MULTIPLE TIMES BUT NOT VERIFIED

As per the caller, Issue is resolved now.

OTP SENT MULTIPLE TIMES BUT NOT VERIFIED-OTP SENT MULTIPLE TIMES BUT NOT VERIFIED

INC1705221

Please check ada , PL , PL210561584 , the name is showing duplicatenote -ordering on web is show name duplicate- ordering on pos is correct such as PL Please check and share root cause

Please check ada when should etax type both , PL , PL210561584 ,showing name duplicate

Hello @Jirapart Jankaew PRB0076218 has been raised for the permanent fix of the issue CC @Phongsiri Wongammarukhachok @[Rachit Gupta] As confirmed by @[Phongsiri Wongammarukhachok] over team's chat closing this incident. Thanks

Please check ada , PL , PL210561584 , the name is showing duplicatenote -ordering on web is show name duplicate- ordering on pos is correct such as PL Please check and share root cause-Please check ada when should etax type both , PL , PL210561584 ,showing name duplicate

INC1699824

Add PRMTM69 coupon to the system ada..

Add PRMTM69 coupon to the system.

HI @Kochaporn Chummanee, We have generated the coupon. Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok] For root cause and further analysis please refer to the INC1699693. Thanks

Add PRMTM69 coupon to the system ada..-Add PRMTM69 coupon to the system.

INC1642726

Hi Team,ABO Unable to make payment through E net , they have checked with the bank but they claimed there is no issue from their end.Kindly check and assist

Unable to make payment through E net

We could see one order #50003029172 where payment was tried today through Enet. We have not received success response from payment provider for this. caller confirmed to close this incident.

Hi Team,ABO Unable to make payment through E net , they have checked with the bank but they claimed there is no issue from their end.Kindly check and assist-Unable to make payment through E net

INC1672432

Please check ADA can not apply promocode NOV11PL. apply promocode NOV11 but Successfully canceled, rights not be returned.-- NOV11 PRMTR89 [ ABOs & Member use code to get discount THB with minimum purchase of , THB ]Please check and share root causePlease help check. Order promotion, buy baht, get discount, type code NOV11Successfully canceled. Rights will not be returned. Order PL.()Ahamapadlee Yuso & Tuanurma NivadaeNow wait to purchase the product for the code to remain.

Please check ADA can not apply promocode NOV11

We have fixed the data and now user can reuse NOV11. RCA : When user has consumed the promotion then consumed entry has been created at promotionConsumed level where it was created one as entry,Since promotion availing limit was one so that need to be changed to 0 to reuse it

Please check ADA can not apply promocode NOV11PL. apply promocode NOV11 but Successfully canceled, rights not be returned.-- NOV11 PRMTR89 [ ABOs & Member use code to get discount THB with minimum purchase of , THB ]Please check and share root causePlease help check. Order promotion, buy baht, get discount, type code NOV11Successfully canceled. Rights will not be returned. Order PL.()Ahamapadlee Yuso & Tuanurma NivadaeNow wait to purchase the product for the code to remain.-Please check ADA can not apply promocode NOV11

INC1680864

Melissa trying to register new IBO Jenny Li all details entered and keeps getting stuck after viewing Preview - getting stuck before the "Proceed to Payment" option - new IBO needs to be registered today ASAP wants to place orders for Black Friday Sales beginning tonight - Tried through Firefox ,Chrome even I tried for her and still hanging there not moving to Proceed to Payment

REGISTRATION PROCESS NOT COMPLETEING

As checked, and confirmed by you, the IBO has registered. Hence closing this ticket.

Melissa trying to register new IBO Jenny Li all details entered and keeps getting stuck after viewing Preview - getting stuck before the "Proceed to Payment" option - new IBO needs to be registered today ASAP wants to place orders for Black Friday Sales beginning tonight - Tried through Firefox ,Chrome even I tried for her and still hanging there not moving to Proceed to Payment-REGISTRATION PROCESS NOT COMPLETEING

INC1701057

Please assist to update payment details for 3rd & th installment accordingly

For 3rd & 4th installment been default. No information listed in payment details

We have sync the order and payment details are now visible in POS. Since order is older than 3 months, we dont have required logs to further check on this.

Please assist to update payment details for 3rd & th installment accordingly-For 3rd & 4th installment been default. No information listed in payment details

INC1668210

Repair order was not generated after staff approved the quote in ASMS. Job id# - quote#

Repair order was not generated after staff approved the quote in ASMS

We tried to check the logs further, but could not find any further logs. Moreover, we tried to replicate it on PSUP as well, however there also we could not replicate it. As checked by you, it is not getting replicated again for now and no more further cases reported by you. We would like to mark this Incident as resolved and as checked with Pradeep Rajagopal, this is one of the edge case scenario. if any further cases are reported, we would request you to please let help us with the specific steps(if any) so that we can check this on lower environment as well.

Repair order was not generated after staff approved the quote in ASMS. Job id# - quote#-Repair order was not generated after staff approved the quote in ASMS

INC1704784

if this orders are cancelled then send cancellation to MAGIC or else not then missing in DATA Lake. Then re push to data lake and verify with them...data lake team details Affected CI : Grafana - ProdAssignment group : APAC-MICROSERVICE-TEAMResource detailsLew Sok Yee

Hi, if this orders are cancelled then send cancellation to MAGIC or else not then missing in DATA Lake

We checked and found that these two orders had an issue and incident raised INC1697095 for this . WE got some issue from AWS end for these orders and request we sent the confirmed event earlier. WE have repushed the LYNX_PV_BV_UPDATE and order_invoiced event for the again.

if this orders are cancelled then send cancellation to MAGIC or else not then missing in DATA Lake. Then re push to data lake and verify with them...data lake team details Affected CI : Grafana - ProdAssignment group : APAC-MICROSERVICE-TEAMResource detailsLew Sok Yee-Hi, if this orders are cancelled then send cancellation to MAGIC or else not then missing in DATA Lake

INC1656664

Please assist to check on why ABO is unable to update the bank account as the T&C is unable to be ticked.

Unable to tick T&C on updating bank account

As we checked further according to existing functionality, checkbox is greyed out because consent for bank management is already given . We have attached details for your reference. User needs to directly click on SAVE button and proceed to add the bank account. as per confirmation we are marking this as resolved

Please assist to check on why ABO is unable to update the bank account as the T&C is unable to be ticked.-Unable to tick T&C on updating bank account

INC1616641

the printscreen in zip is the one once he clicked on account management part via abo no. . This abo has two account - abo no. and abo no. . he is expected once he logged in with account no. via the account management, he will be able to see the drop down of my account, delivery address management, my wishlist, my alp, aboship card, all the way to sign out button. he should be able to see the same function of the account management in both abo account -abo no. and abo no. .

ABO has issue viewing Account Management

Workaround has been performed, User able to log in successfully. PRB0075307 has been raised permanent fix of this issue. As per caller confirmation, we are marking this incident as resolved.

the printscreen in zip is the one once he clicked on account management part via abo no. . This abo has two account - abo no. and abo no. . he is expected once he logged in with account no. via the account management, he will be able to see the drop down of my account, delivery address management, my wishlist, my alp, aboship card, all the way to sign out button. he should be able to see the same function of the account management in both abo account -abo no. and abo no. .-ABO has issue viewing Account Management

INC1677532

POSMention Bopis order OTP not going due to

Mention Bopis order OTP not going due to BSNL Mob. no.

OTPs are going over voice calls, please pick those and enter the OTP out of that

POSMention Bopis order OTP not going due to-Mention Bopis order OTP not going due to BSNL Mob. no.

INC1696020

Please kindly assist this customer unable to make new registration. Details as per below:-No.ic : Name: LEE CHEE CHIONGNo phone: Error: Another registration is going on in our system. Please wait for a moment or contact Amway.

Unable to registration new member

We have found one locked cart for this user. To resolve this on an immediate basis, we have done the workaround, and the cart has been marked 'canceled' now. The team is already checking & investigating the locked cart issue through monitoring, as the issue seems to be intermittent or some cart/session-specific; the exact root cause for this problem is still ambiguous. Closing this ticket after caller's confirmation.

Please kindly assist this customer unable to make new registration. Details as per below:-No.ic : Name: LEE CHEE CHIONGNo phone: Error: Another registration is going on in our system. Please wait for a moment or contact Amway.-Unable to registration new member

INC1700458

This case upgrade but business nature and expire not change.please fix as soon as waiting buy product at Amway Shop.Thank you

upgrade but business nature and expire not change.

Upgrade is successful now. Expire date also changed. Closing this case as confirmed with @[Sopawadee Sinchai] .

This case upgrade but business nature and expire not change.please fix as soon as waiting buy product at Amway Shop.Thank you-upgrade but business nature and expire not change.

INC1700447

Please check page PLP and PDL show different status. This problem occurs frequently and requires every sync. The status will be the same. But the cart icon cannot be clicked. Show gray buttonPlease see the attached file.

Please check page PLP and PDL show different status.

Hello @[Mutita Kitpaiboonchai] This is not issue this is process. Please find the below steps 1) After making any changes to the staged version of the product then we need to sync the same to Online 2) After sync is success then please run the indexing for the same 3) After running indexing please wait for 2-4 minutes for the changes to reflect on all browsers Again if the changes are made and again all steps from 1-3 needs to be followed. For the issue case no fix has been done by support team already correct status was being shown as natty already fixed it. As discussed in call with you and [Sorachai Tungkwampean] closing this incident Thanks

Please check page PLP and PDL show different status. This problem occurs frequently and requires every sync. The status will be the same. But the cart icon cannot be clicked. Show gray buttonPlease see the attached file.-Please check page PLP and PDL show different status.

INC1682434

Order Total amount in REPORT = baht, check the reason as well.

Order Amount in REPORT = baht

Hello @[Petcharat Wangkiri], Yesterday there was a p1 INC1681616 , and server restarts were done. Due to which issue occurred. Can you kindly correct the orders in the report manually. Thanks

Order Total amount in REPORT = baht, check the reason as well.-Order Amount in REPORT = baht

INC1666563

Please assist to check as the ABO has notification on pending order, but no pending orders are present in the account.

Pending order notification appears, but no pending orders

Order: 10034097568 was awaiting payment order from 8983111 account. Later this order got cancel. So, notification was triggered.

Please assist to check as the ABO has notification on pending order, but no pending orders are present in the account.-Pending order notification appears, but no pending orders

INC1700113

HYBS_Order_Number

[DATA RECON][AU][ Orders] Group order number missing in Hybris.

As checked the orders do have the group Order number in Hybris. Order Group Order 030-204735279 204735279 030-204735280 204735279 030-204735286 204735286 030-204741989 204735286 030-204753324 204753324 030-204757889 204753324 030-204755682 204755682 030-204777775 204755682

HYBS_Order_Number-[DATA RECON][AU][ Orders] Group order number missing in Hybris.

INC1659832

ABO make payment for Event order. But system show order status as Normal Order. Hence, order did not reflect to Amway Booking. Order also capture handling fee RM10.. Please check and advised. ABO request for refund the payment.

Order status capture as Normal Order instead of Event Order.

This issue was occurred due to product configuration issue. We have already informed this issue to business, and they have taken the action. This issue will not occur for future orders, Also, PRB0075115 is already raised for this issue. Closing as per confirmation.

ABO make payment for Event order. But system show order status as Normal Order. Hence, order did not reflect to Amway Booking. Order also capture handling fee RM10.. Please check and advised. ABO request for refund the payment.-Order status capture as Normal Order instead of Event Order.

INC1663595

Hi Team.Kindly assist to investigate , I support page is keep on loading and did TS as close and open back the app but still same issue.Most of the agents facing the issuePlease help to check

I support loading issue

There seems to be momentarily slowness in I-support. We have asked for further details from caller and asked to try again. As per caller, issue has been resolved. Closing as per confirmation.

Hi Team.Kindly assist to investigate , I support page is keep on loading and did TS as close and open back the app but still same issue.Most of the agents facing the issuePlease help to check-I support loading issue

INC1686170

Team Issue: Encounter error when attempt update the mailing & billing address. Page keeps loading back to old address even after many attemptsDetails ABO # Update add : Blk 673B, Edgefield Plains, #-, Singapore . Result required Update the new address in system (Hybris/Isupport) and sync to co applicant. Error appears both in Hybris web and in I support Screenshot appendedThanks & Regards Sherryl

Unable update mailing & billing address

MDMS have done the workaround for the reported ABO. As per caller confirmation closing this ticket.

Team Issue: Encounter error when attempt update the mailing & billing address. Page keeps loading back to old address even after many attemptsDetails ABO # Update add : Blk 673B, Edgefield Plains, #-, Singapore . Result required Update the new address in system (Hybris/Isupport) and sync to co applicant. Error appears both in Hybris web and in I support Screenshot appendedThanks & Regards Sherryl-Unable update mailing & billing address

INC1697373

amway.com.au AS<AU IBO Jacinta Hui Lings $ autorenewal fee was not processed.

AU IBO $ autorenewal fee was not processed.

As checked payment was not successful due to response code Jl we received from Wind Cave end. For reference, I'm attaching the screenshot of the response we got from Windcave regarding payment failure (i.e. response codes). For now, we would like to mark this ticket as resolved. In case of any issues do reach out to us.

amway.com.au AS<AU IBO Jacinta Hui Lings $ autorenewal fee was not processed.-AU IBO $ autorenewal fee was not processed.

INC1699810

Please check ADA , When search name on google it show customer name on website amway thailand.Step.. open website google.. search " " click search. check customer name on website amway thailand.. when click link amway thailand it show error .Please Delete customer name on google website when search.

Please check ADA , When search name on google it show customer name on website amway thailand.

Hi @Suparat Chompuwiset, These names are not coming from amway website. The website that is showing these names is https://www.achieve.amway.co.th/th/business-articles/silver-platinum-mar-2022 There is no action required from hybris end As confirmed by @[Phongsiri Wongammarukhachok] closing this incident Thanks

Please check ADA , When search name on google it show customer name on website amway thailand.Step.. open website google.. search " " click search. check customer name on website amway thailand.. when click link amway thailand it show error .Please Delete customer name on google website when search.-Please check ADA , When search name on google it show customer name on website amway thailand.

INC1704950

Please check from log ADA PL. customer inform that already select installment but why paid full Ms. Nawarat Yangsila, code , order Flas Sale products, ACC card via website, date Nov , :: PL206655171Order products for delivery Has chosen to pay in installments of % for months. Members confirm that they have already chosen the installment payment. I understand that the system will pay installments. Today the bill has been paid in full and has not received the % installment promotion for months.**Please check and report back immediately. Because there is already a bill from the bank**

Please check from log ADA PL. customer inform that already select installment but why paid full

Hi Mutita Kitpaiboonchai, We have checked the issue and as per the logs user choosed PIF as the payment type. Please refer to the attached screenshot for your reference. 2023-11-11 15:06:19.903INFO [hybrisHTTP263] [127.0.0.6] [AddToCartController] [200-114883634-200-206655171] Payment Method selected is :: PIF for Cart :: 200-206655171 Marking this as resolved as confirmed by you. Thanks

Please check from log ADA PL. customer inform that already select installment but why paid full Ms. Nawarat Yangsila, code , order Flas Sale products, ACC card via website, date Nov , :: PL206655171Order products for delivery Has chosen to pay in installments of % for months. Members confirm that they have already chosen the installment payment. I understand that the system will pay installments. Today the bill has been paid in full and has not received the % installment promotion for months.**Please check and report back immediately. Because there is already a bill from the bank**-Please check from log ADA PL. customer inform that already select installment but why paid full

INC1649729

Please check PL customer inform that already select installment but why paid fullnoteada say "ada choose % month "Please check and share root cause

Please check PL customer inform that already select installment but why paid full

Hello @Phongsiri Wongammarukhachok 1) 200-204823636 has been placed on Sep 29, 2023 14:26:15 and total amount is ฿ 26,914.00 2) As per our logs, we can see that user initiated requested as PIF and response we received also for PIF which is full payment amount of ฿ 26,914.00 THB as same as order amount.refer payment response and payment request images. 2023-09-29 14:25:47.102INFO [hybrisHTTP56] [127.0.0.6] [LynxPaymentRequestController] [36330049-200-204908891] Payment Request initiated for Cart with code : 200-204823636 2023-09-29 14:25:47.102INFO [hybrisHTTP56] [127.0.0.6] [LynxPaymentRequestController] [36330049-200-204908891] Proceeding to fetch MID config with request parameters and their values as paymentMode: creditcard paymentType: PIF bankOption: ALL accType: NON_ACC specialType: NONE siteUid: amwaythailand paymentProvider: 2c2p 3) Also to confirm you here, user has done PIF full payment for this order . so there is no need to pay monthly installment. Attached the logs and snapshot for your reference. Logs: 2023-09-29 14:26:14.918INFO [hybrisHTTP61] [127.0.0.6] [Lynx2c2pPaymentFacadeImpl] [36330049-200-204908891] ECOM_TH_PMT_WEB_RES_RED_266823102_142547 : <PaymentResponse><timeStamp>290923142549</timeStamp><merchantID>764764000003650</merchantID><respCode>00</respCode><pan>540432XXXXXX4263</pan><amt>000002691400</amt><uniqueTransactionCode>266823102_142547</uniqueTransactionCode><tranRef>309791580</tranRef><approvalCode>616376</approvalCode><refNumber>chrg_prod_4725ac792d8b80b46d7871d620b8e39b80f</refNumber><eci>02</eci><dateTime>290923142614</dateTime><status>A</status><failReason>Approved</failReason><userDefined1>200-204823636</userDefined1><userDefined2>CREDITCARD_PIF_ALL_NON_ACC_NONE</userDefined2><userDefined3>false</userDefined3><userDefined4></userDefined4><userDefined5>WANIDA</userDefined5><storeCardUniqueID>20042323015648782941</storeCardUniqueID><storeCardExpiry>2026-11-01</storeCardExpiry><uniqueAccountReference></uniqueAccountReference><ippPeriod></ippPeriod><ippInterestType></ippInterestType><ippInterestRate></ippInterestRate><ippMerchantAbsorbRate></ippMerchantAbsorbRate><paidChannel></paidChannel><paidAgent></paidAgent><paymentChannel></paymentChannel><backendInvoice>69de4cdd-ad8b-4627-9e04-2f43e4ebc1f8</backendInvoice><issuerCountry>TH</issuerCountry><issuerCountryA3>THA</issuerCountryA3><bankName>CITIBANK NATIONAL ASSOCIATION</bankName><cardType>CREDIT</cardType><processBy>MA</processBy><paymentScheme>MA</paymentScheme><rateQuoteID></rateQuoteID><originalAmount></originalAmount><fxRate>0.0</fxRate><currencyCode>764</currencyCode><paymentID>ccpp_309791580</paymentID><acquirerResponseCode></acquirerResponseCode><schemePaymentID></schemePaymentID><paymentExpiry>2023-09-29 14:45:49</paymentExpiry></PaymentResponse> See this feild : <userDefined2>CREDITCARD_PIF_ALL_NON_ACC_NONE</userDefined2> 4) Also the payment request which is initiated for this order to 2c2p please check : 2023-09-29 14:25:47.102INFO [hybrisHTTP56] [127.0.0.6] [LynxPaymentRequestController] [36330049-200-204908891] Payment Request initiated for Cart with code : 200-204823636 2023-09-29 14:25:47.102INFO [hybrisHTTP56] [127.0.0.6] [LynxPaymentRequestController] [36330049-200-204908891] Proceeding to fetch MID config with request parameters and their values as paymentMode: creditcard paymentType: PIF bankOption: ALL accType: NON_ACC specialType: NONE siteUid: amwaythailand paymentProvider: 2c2p So the request sent to 2c2p and also the response and payment selected in the cart confirms that the customer has selected PIF not installment. As confirmed by @[Phongsiri Wongammarukhachok] over teams call closing this incident Thanks

Please check PL customer inform that already select installment but why paid fullnoteada say "ada choose % month "Please check and share root cause-Please check PL customer inform that already select installment but why paid full

INC1697544

Website,POSDear IT Team,Mentioned sku id is not picking at the ordering time requested you to please look into this & do the needful.

Dear IT Team,Mentioned sku id is not picking at the ordering time requested you to please look into this & do the needful.SKU ID

The Product is Disable hence not visible on POS and Web. Please connect with marketing as this is as per the business.

Website,POSDear IT Team,Mentioned sku id is not picking at the ordering time requested you to please look into this & do the needful.-Dear IT Team,Mentioned sku id is not picking at the ordering time requested you to please look into this & do the needful.SKU ID

INC1655216

Walk in order not auto0matically marked as shipped.

Walk in order not generating invoice

After our inspection, this was due to the instantaneous accumulation of tasks, which caused a certain trigger event to be sorted. Because we checked the status of backoffice at the same time, the order status in backoffice has been converted to PICKUP_COMPLETE, which needs to be triggered in pos. This The process is sorted, so it appears confirmed (intermediate) in a very short time

Walk in order not auto0matically marked as shipped.-Walk in order not generating invoice

INC1667338

Please assist to check on why ABO is unable to postpone his ALP.ABO number: YAP TIAM HEE @ YAP TIAM HIOrder number: ALP profile: PROTEINAs per order , ABO purchased XS Active Ageing Pack B which consists of unit of 122594M Nutrilite Soy Protein Drink - 900g in this bundle.ALP profile: PROTEIN consists of unit of 122594M Nutrilite Soy Protein Drink - 900g too.The postponement failed.

Unable to postpone ALP

According to the current design, the system allows the postponement of SOP only when a product-level promotion is applied to the same SKU that is part of the ALP. In this reported case, while the SKU and quantity match those in the ALP subscription, there is no product-level promotion applied to that specific SKU. As a result, the system did not postpone SOP. Closing this ticket as the caller's confirmation in the comments.

Please assist to check on why ABO is unable to postpone his ALP.ABO number: YAP TIAM HEE @ YAP TIAM HIOrder number: ALP profile: PROTEINAs per order , ABO purchased XS Active Ageing Pack B which consists of unit of 122594M Nutrilite Soy Protein Drink - 900g in this bundle.ALP profile: PROTEIN consists of unit of 122594M Nutrilite Soy Protein Drink - 900g too.The postponement failed.-Unable to postpone ALP

INC1664328

Kindly check ABO unable placed order and change delivery addressError : WEBSITE TEMPORARILY OFFLINESorry, the website is encountering a temporary error and is not available at the moment. Please try again later. Internal Server ErrorUrgent request

ABO unable placed order

There was some issue in cart which caused this error, we have fixed the same and the checkout page is loading correctly. caller confirmed to close the incident.

Kindly check ABO unable placed order and change delivery addressError : WEBSITE TEMPORARILY OFFLINESorry, the website is encountering a temporary error and is not available at the moment. Please try again later. Internal Server ErrorUrgent request-ABO unable placed order

INC1671519

Team Issue: Unable access /select coupon consent in Webpage /hybris . The option is not available - see attachment . Details : ABO # LEMOK ANAK LIDAMExpired October 31st Result required: Enable the option for sme to releases coupon consent. Urgent Thanks & Regards Sherryl

Unable access /select coupon consent in Webpage /hybris

Since the user is not willing to provide the credentials, and via ASM the group renewal option is not available as the pin level is empty. (renewal and consent can be enabled only when the user login via their login credentials in this case). We have done the manual workaround in order to provide the consent of group renewal also create a problem ticket PRB0075892 for the permanent fix of this issue, if happens for any other user with similar case. Caller confirmed to close the incident.

Team Issue: Unable access /select coupon consent in Webpage /hybris . The option is not available - see attachment . Details : ABO # LEMOK ANAK LIDAMExpired October 31st Result required: Enable the option for sme to releases coupon consent. Urgent Thanks & Regards Sherryl-Unable access /select coupon consent in Webpage /hybris

INC1645039

Team Issue: Payment deduct - order pending during registration of prospect Details Prospect NRIC number:Order # Action requiredWhy order did no go through - provide reason Release any info stuck in system pertaining to this registration. Status : Urgent Thanks & Regards Sherryl

Payment deduct - order pending

As checked for Order # 10033360630 we have not received a successful response from the payment provider the screenshot has been attached for a response Please check with a finance team and initiate the refund if payment has been deducted at the business end and let us know if you still have any queries regarding this caller confirmed to close the ticket.

Team Issue: Payment deduct - order pending during registration of prospect Details Prospect NRIC number:Order # Action requiredWhy order did no go through - provide reason Release any info stuck in system pertaining to this registration. Status : Urgent Thanks & Regards Sherryl-Payment deduct - order pending

INC1704197

I think someone changed the approval status of the Child SKU, but the change is not recorded in the history. I manually set it back to "approved" on December 27th, and it is currently functioning properly.Question: Is it possible for changes in settings to occur without being recorded in the history? Can we identify who changed the status to "check" for the two SKUs below? & [PWP bundle SKU setup] dynamic bundle SKU(without variant/PWP/non-sellable SKU) : /ARTISTRY Foundation Brush/ /ARTISTRY Blusher Brush/ /ARTISTRY Powder Brush/ /ARTISTRY Lip Brush/ /ARTISTRY Eyeshadow Brush/

Unable PWP ARTISTRY 5pc Make Up Brush Set

As such no record is found yet. if the groovy script or impex is updated then no record history is saved. That's why it is difficult to find out now. If such a scenario ever arises in the future, please note down the modified time/date of the product before making any changes. This will give us a time or date at which the change was made.

I think someone changed the approval status of the Child SKU, but the change is not recorded in the history. I manually set it back to "approved" on December 27th, and it is currently functioning properly.Question: Is it possible for changes in settings to occur without being recorded in the history? Can we identify who changed the status to "check" for the two SKUs below? & [PWP bundle SKU setup] dynamic bundle SKU(without variant/PWP/non-sellable SKU) : /ARTISTRY Foundation Brush/ /ARTISTRY Blusher Brush/ /ARTISTRY Powder Brush/ /ARTISTRY Lip Brush/ /ARTISTRY Eyeshadow Brush/-Unable PWP ARTISTRY 5pc Make Up Brush Set

INC1664401

ABO NGUYN TH LIU & CHU VN THNG log in Web/ ASM to place order* When ABO log in by Main app's account: - NGUYN TH LIU => ABO can see the CHANGE button to search downline to place order for* When ABO log in by Spouse app's account : - CHU VN THNG => ABO can NOT see the CHANGE button to search downline to place order for==> pls help to check for this issue - Spouse app log in can NOT place order for downline at this time ABO BusinessOwner P NGUYN TH LIU ACTIVE ABO BusinessOwner CHU VN THNG ACTIVE

Spouse ABO app log in can NOT place order for downline

We checked and found that there were two accounts coming for the same partyid , one with an Inactive state and another with an active state. It seems it was an add party case and as per the logic, it picks the first account business nature. We have updated the account details and now the change button is appearing. For now, we would like to mark the incident as resolved.

ABO NGUYN TH LIU & CHU VN THNG log in Web/ ASM to place order* When ABO log in by Main app's account: - NGUYN TH LIU => ABO can see the CHANGE button to search downline to place order for* When ABO log in by Spouse app's account : - CHU VN THNG => ABO can NOT see the CHANGE button to search downline to place order for==> pls help to check for this issue - Spouse app log in can NOT place order for downline at this time ABO BusinessOwner P NGUYN TH LIU ACTIVE ABO BusinessOwner CHU VN THNG ACTIVE-Spouse ABO app log in can NOT place order for downline

INC1688185

boss/magicDear Team, ADSP placed group order are not updated in system .. Therefore your are requested to please check this issue and do rectify the same..

Dear Team, ADSP placed group order total group but points are not updated in system .. Therefore your are requested to please c

Points have been updated . Kindly verify.

boss/magicDear Team, ADSP placed group order are not updated in system .. Therefore your are requested to please check this issue and do rectify the same..-Dear Team, ADSP placed group order total group but points are not updated in system .. Therefore your are requested to please c

INC1671762

ISSUE : ABO unable to request refund via online return request with reason code "Im am not satisfied with the product"DETAILS : YEOW SHI CHING & YAP KAH JUNOrder #: Item # 124493M BodyKey by Nutrilite Meal Replacement Shake (Milk Tea) ACTION REQUIRED : Kindly assist to check & advise why abo unable to select for the reason code. ATTACHED FILE : Kindly refer to attached file for your references.Thanks & Regards, Laalitha

Unable to select online return reason

We tried to replicate the reported issue and found Product 124493M is "SATISFACTION_GUARANTEE" product which doesn't accept "I'm not satisfied with the product" as return reason. Please select other reasons available in the return reason dropdown and proceed for return. No action taken from Hybris. Caller confirmed to close the incident.

ISSUE : ABO unable to request refund via online return request with reason code "Im am not satisfied with the product"DETAILS : YEOW SHI CHING & YAP KAH JUNOrder #: Item # 124493M BodyKey by Nutrilite Meal Replacement Shake (Milk Tea) ACTION REQUIRED : Kindly assist to check & advise why abo unable to select for the reason code. ATTACHED FILE : Kindly refer to attached file for your references.Thanks & Regards, Laalitha-Unable to select online return reason

INC1669161

Why did $ not go out of card? Enough funds and valid card?

Ticket # IBO LYN SIVIOUR Auto Renewal Did Not Go Out C/Card xx0869 Exp /

This is an already ongoing issue, in which if the secondary party has opted for autorenewal then it is failing. We already have a problem ticket PRB0075272 for the RCA and a fix. As a workaround, please ask the IBO to set up the autorenewal from the primary party.

Why did $ not go out of card? Enough funds and valid card?-Ticket # IBO LYN SIVIOUR Auto Renewal Did Not Go Out C/Card xx0869 Exp /

INC1681884

Unable to accept payment of Awaiting Orders, the system reports error PL. ,please check and make corrections.

Unable to accept payment of Awaiting Orders, the system reports error .

Hello @[Kochaporn Chummanee], Order is paid now. RCA - Product 124149 was deleted by business team. We have now added the same. Closing this case as confirmed over teams chat Thanks

Unable to accept payment of Awaiting Orders, the system reports error PL. ,please check and make corrections.-Unable to accept payment of Awaiting Orders, the system reports error .

INC1649778

ADS no order is getting Auto cancelled . We have Raised the ticket on Ticket no : and got the following response IRN generation failed due to the following reason, GSTIN - is invalid.) Please ask the user to recheck the gstin and try again. And we have checked the GST no also it is correct and they closed the incident. so we have raised another ticket also Ticket no: but till now the issue is not resolved.

her order is getting Auto cancelled . We have Raised the ticket on Ticket no : and got the followi

Hi Team, We were getting invalid response for irn generation from PWC. As per caller confirmation, ADSP can order now. Hence, closing the incident.

ADS no order is getting Auto cancelled . We have Raised the ticket on Ticket no : and got the following response IRN generation failed due to the following reason, GSTIN - is invalid.) Please ask the user to recheck the gstin and try again. And we have checked the GST no also it is correct and they closed the incident. so we have raised another ticket also Ticket no: but till now the issue is not resolved.-her order is getting Auto cancelled . We have Raised the ticket on Ticket no : and got the followi

INC1701626

ABO number: CHEW WEI WEIALP profile name: Healthy SetCard number: 38XX XXXX Expiry : /Please assist to check on why ABO is unable to update to a new card for her ALP profile.As screenshot, the page gets stuck on it, multiple tries and troubleshoot done.Thank you.

Unable to update card on SOP

We tried to replicate the scenario and reach till OTP key in page. Screenshot attached for reference. We couldn't see any error in logs for the attempt made by user. Please inform user to try again and complete the process. Revert if issue still persists with video, to investigate further. Caller confirmed to close this incident.

ABO number: CHEW WEI WEIALP profile name: Healthy SetCard number: 38XX XXXX Expiry : /Please assist to check on why ABO is unable to update to a new card for her ALP profile.As screenshot, the page gets stuck on it, multiple tries and troubleshoot done.Thank you.-Unable to update card on SOP

INC1681004

ISSUE : ABO unable to make payment for ALP. After troubleshooting , abo have removed & retokenized card still can't proceed with paymentDETAILS : Credit card number: Bank name: Standard charteredDownline : Lee Hong SengACTION REQUIRED : Please assist to check & advise the issue. ATTACHED FILE : Kindly refer to attached video for your references. Thanks & Regards, Laalitha

Issue to subscribe the card as ALP default card

As checked for Credit card number: 540478▇▇▇▇▇▇5555, ABO tried to make payment for ALP on 6th Nov 2023 and was rejected due to INSUFFICIENT FUNDS. Logs:- 11/6/23 1:59:49.400 AM 2023-11-06T01:59:49.151357875Z stdout F 2023-11-06T01:59:49,070+00:00 | [INFO] [hybrisHTTP39] [LynxMPGSRestServiceImpl] [127.0.0.6] 109294964-100-10034105635 | ECOM_ORDER_MPGS_002 response details for captured for url: /order/100-10034105634/transaction/100-121143173_1699235986321 , with payload : {"headers":{"Date":["Mon, 06 Nov 2023 01:59:49 GMT"],"Content-Type":["application/json;charset=ISO-8859-1"],"Content-Length":["2066"],"Connection":["keep-alive"],"Cache-Control":["no-cache, no-store, must-revalidate"],"Pragma":["no-cache"],"Expires":["0"],"Strict-Transport-Security":["max-age=31536000; includeSubDomains"]},"body":{"merchant":"01013000193","order":{"currency":"MYR","amount":"318.00","status":"FAILED","id":"100-10034105634","reference":"100-10034105634"},"result":"FAILURE","timeOfRecord":"2023-11-06T01:59:47.542Z","sourceOfFunds":{"provided":{"card":{"brand":"MASTERCARD","fundingMethod":"CREDIT","number":"540478xxxxxx5555","scheme":"MASTERCARD","expiry":{"month":"12","year":"26"},"storedOnFile":"STORED"}},"token":"9239015666407863","type":"CARD"},"transaction":{"amount":"318.00","id":"100-121143173_1699235986321","receipt":"331001103838","type":"PAYMENT","currency":"MYR","acquirer":{"merchantId":"01013000193"},"reference":"10034105634_121143173_MYR_231106-015946","source":"INTERNET","authenticationStatus":"AUTHENTICATION_SUCCESSFUL"},"response":{"gatewayCode":"INSUFFICIENT_FUNDS"}},"statusCodeValue":201,"statusCode":"CREATED"}

ISSUE : ABO unable to make payment for ALP. After troubleshooting , abo have removed & retokenized card still can't proceed with paymentDETAILS : Credit card number: Bank name: Standard charteredDownline : Lee Hong SengACTION REQUIRED : Please assist to check & advise the issue. ATTACHED FILE : Kindly refer to attached video for your references. Thanks & Regards, Laalitha-Issue to subscribe the card as ALP default card

INC1686290

SKU # 313514ID & W/H 80932Delta ClearSKU # 313514ID

Delta ClearSKU

Delta has been cleared please check the same.

SKU # 313514ID & W/H 80932Delta ClearSKU # 313514ID-Delta ClearSKU

INC1674900

As per Attachment

Unable to Add SKU into Shopping Cart for Check Out

There is no address (delivery/pickup) selected before cart creation. As the user doesn't have any address for delivery, we selected a random pickup location and tried to add products to the cart through ASM mode. Please check the attached screenshot where the product has been added to the cart successfully.

As per Attachment-Unable to Add SKU into Shopping Cart for Check Out

INC1645939

class = MsbFrozenOrdersCI_ID = 7ff7a2ef1b62e01063fb8597dc4bcbb0message_key = MsbFrozenOrders-Time = key = topic = index = search = "env="*prod*" index="amstack-msb-prod" source="console.log" | rex field=_raw "(?<timestamp>\d{}-\d{}-\d{}T\d{}:\d{}:\d{},\d{}\+\d{}:\d{}).* CartStatus-\[(?<cart_status>[^\]]*)\] and CartCalculatedStatus-\[(?<cart_calculated_status>[^\]]*)\] for cart-\[(?<order_number>[^\]]*)\]\s.*" | rex field=_raw "(?<timestamp>\d{}-\d{}-\d{}T\d{}:\d{}:\d{},\d{}\+\d{}:\d{}).*\| ECOM-ORDER-\d*-(?<order_number>[^\s]*) : (?<cart_status>.*)" | rex field=_raw ".* ECOM-ORDER-\d*-(?<order_number>[^\s]*) : Cart (?<cart_status>.*) as cloned to order."| rex field=_raw "(?<timestamp>\d{}-\d{}-\d{}T\d{}:\d{}:\d{},\d{}\+\d{}:\d{}).*\| Setting cart payment status as (?<payment_status>.*) for order number : (?<order_number>[^\s]*)"| rex field=_raw ".* order: (?<order_number>[^\s]*) has been completely (?<payment_status>.*)"| rex field=_raw ".* Starting to (?<cart_status>.*) cart with code : (?<order_number>[^\s]*)"| search order_number=* AND ((cart_status="LOCKED" OR cart_status="Cart Freezed" OR cart_status="Cart Un-freezed" OR cart_status="unfreeze" OR cart_status="deleted") OR (payment_status="PAID")) | eval final_status = case((cart_status == "Cart Freezed" OR cart_status == "LOCKED"), "FREEZE", (cart_status == "Cart Un-freezed" OR cart_status="unfreeze" OR cart_status="deleted" OR payment_status == "PAID"), "UNFREEZE")| eval status_precedence = case((final_status == "FREEZE"), "", (final_status == "UNFREEZE"), "")| stats MAX(status_precedence) as max_status_precedence, MIN(timestamp) as timestamp by order_number| eval rev_status_precedence = case((max_status_precedence == ), "FREEZE", (max_status_precedence == ), "UNFREEZE")| eval duration = case((max_status_precedence==),now() - - strptime(timestamp, "%Y-%m-%dT%H:%M:%S"))| table order_number,rev_status_precedence,duration| where rev_status_precedence = "FREEZE" AND duration > "[Source :Splunk Cloud]

[Event Management] Splunk Alert class = MsbFrozenOrders

As checked, system health is good. No issue found, hence closing this ticket.

class = MsbFrozenOrdersCI_ID = 7ff7a2ef1b62e01063fb8597dc4bcbb0message_key = MsbFrozenOrders-Time = key = topic = index = search = "env="*prod*" index="amstack-msb-prod" source="console.log" | rex field=_raw "(?<timestamp>\d{}-\d{}-\d{}T\d{}:\d{}:\d{},\d{}\+\d{}:\d{}).* CartStatus-\[(?<cart_status>[^\]]*)\] and CartCalculatedStatus-\[(?<cart_calculated_status>[^\]]*)\] for cart-\[(?<order_number>[^\]]*)\]\s.*" | rex field=_raw "(?<timestamp>\d{}-\d{}-\d{}T\d{}:\d{}:\d{},\d{}\+\d{}:\d{}).*\| ECOM-ORDER-\d*-(?<order_number>[^\s]*) : (?<cart_status>.*)" | rex field=_raw ".* ECOM-ORDER-\d*-(?<order_number>[^\s]*) : Cart (?<cart_status>.*) as cloned to order."| rex field=_raw "(?<timestamp>\d{}-\d{}-\d{}T\d{}:\d{}:\d{},\d{}\+\d{}:\d{}).*\| Setting cart payment status as (?<payment_status>.*) for order number : (?<order_number>[^\s]*)"| rex field=_raw ".* order: (?<order_number>[^\s]*) has been completely (?<payment_status>.*)"| rex field=_raw ".* Starting to (?<cart_status>.*) cart with code : (?<order_number>[^\s]*)"| search order_number=* AND ((cart_status="LOCKED" OR cart_status="Cart Freezed" OR cart_status="Cart Un-freezed" OR cart_status="unfreeze" OR cart_status="deleted") OR (payment_status="PAID")) | eval final_status = case((cart_status == "Cart Freezed" OR cart_status == "LOCKED"), "FREEZE", (cart_status == "Cart Un-freezed" OR cart_status="unfreeze" OR cart_status="deleted" OR payment_status == "PAID"), "UNFREEZE")| eval status_precedence = case((final_status == "FREEZE"), "", (final_status == "UNFREEZE"), "")| stats MAX(status_precedence) as max_status_precedence, MIN(timestamp) as timestamp by order_number| eval rev_status_precedence = case((max_status_precedence == ), "FREEZE", (max_status_precedence == ), "UNFREEZE")| eval duration = case((max_status_precedence==),now() - - strptime(timestamp, "%Y-%m-%dT%H:%M:%S"))| table order_number,rev_status_precedence,duration| where rev_status_precedence = "FREEZE" AND duration > "[Source :Splunk Cloud]-[Event Management] Splunk Alert class = MsbFrozenOrders

INC1679230

The order was canceled.But the status sop is pending Subscription ID Double Chewable Fiber Blend Nutrilite Trademark - Contains tablets. Nutrilite Trademark Fiber Powder - packets per box / size grams. Lecithin E Nutrilite Trademark - Contains tablets.Please change the status to Active.

The order was canceled.But the status sop is pending

Hi Chananchida Prasitsuwan, We have changed them to active. Closing this case as confirmed with @[Phongsiri Wongammarukhachok] . Regards, Aimee M Zhou

The order was canceled.But the status sop is pending Subscription ID Double Chewable Fiber Blend Nutrilite Trademark - Contains tablets. Nutrilite Trademark Fiber Powder - packets per box / size grams. Lecithin E Nutrilite Trademark - Contains tablets.Please change the status to Active.-The order was canceled.But the status sop is pending

INC1651979

amway website , bossDear Team, Incorrect Annual Sales Criteria is updated for ADSP #, please check with concerned team and rectify the same asap. Kindly check the Group Order No # and do the needful.

Dear Team, Incorrect Annual Sales Criteria is updated for ADSP , please check with concerned team and rectify the same asap

ABO has not completed the ASC for 2022-2023 , they had only self orders and order is on 14th October so not considered year 22-23

amway website , bossDear Team, Incorrect Annual Sales Criteria is updated for ADSP #, please check with concerned team and rectify the same asap. Kindly check the Group Order No # and do the needful.-Dear Team, Incorrect Annual Sales Criteria is updated for ADSP , please check with concerned team and rectify the same asap

INC1688125

Kindly assist to cancel cart as ABO has made payment in advance and waiting at counter .

Cancel cart since abo has made payment in advance

We have cancelled the order and as per confirmation we are marking this as resolved

Kindly assist to cancel cart as ABO has made payment in advance and waiting at counter .-Cancel cart since abo has made payment in advance

INC1698833

New category need to display on SF is "Dinh dng tr em" including SKU# , , , . Pls refer the attachment pic for further details

New category wasn't displayed on SF after setting up on Hybris BO

We checked and found that there was configuration missing from categories. The Super categories were missing and the indexing was not done. After we did indexing the products and categories appeared on the storefront. For now, we would like to mark the Incident as resolved

New category need to display on SF is "Dinh dng tr em" including SKU# , , , . Pls refer the attachment pic for further details-New category wasn't displayed on SF after setting up on Hybris BO

INC1680551

Received feedback from ABO that they actually do not want to renew. Both husband and wife were misunderstanding with each other.Staff did ask whether he wanted to renew or not and the husband said yes but actually he misunderstanding with the wife.In this case please assist in canceling the renewal made on November .Order number. ABO Suriyati & Mohd Redzuan

Cancel renewal as ABO actually do not want to renew the ABOship

As checked, for order # 10034433683 ,all events were successfully processed, and the Order is now in the COMPLETED state. We can not cancel this order at this stage. Closing the ticket as per caller's confirmation.

Received feedback from ABO that they actually do not want to renew. Both husband and wife were misunderstanding with each other.Staff did ask whether he wanted to renew or not and the husband said yes but actually he misunderstanding with the wife.In this case please assist in canceling the renewal made on November .Order number. ABO Suriyati & Mohd Redzuan-Cancel renewal as ABO actually do not want to renew the ABOship

INC1688368

ABO do not want Auto-renew subscription for below profile. When try to do in website, system show the error.Kindly need your help to change to false/cancel the auto renew.so she will received the last ALP on Januaryprofile name: TANG KOO NGUNG

true to false 'auto-renew subscription.

Subscription Plan:-APR1980MYProbiotics & APR1976MYMealReplacement Status is Inactive for profile: - TANG KOO NGUNG So, system is not allowing to perform action. As requested, we have unchecked the 'Auto-Renew Subscription' flag from backend.

ABO do not want Auto-renew subscription for below profile. When try to do in website, system show the error.Kindly need your help to change to false/cancel the auto renew.so she will received the last ALP on Januaryprofile name: TANG KOO NGUNG-true to false 'auto-renew subscription.

INC1681869

AS below order has been drop with wrong courier name: venus cargo kindly align with ecom courier

below order has been drop with wrong courier name: venus cargo order no : drop code , kindly align with ecom courier

Order has been already processed with carrier Venus cargo (180) and current status for order is shipped changes can't be made now. Also as confirmed by caller issue has been resolved now.

AS below order has been drop with wrong courier name: venus cargo kindly align with ecom courier-below order has been drop with wrong courier name: venus cargo order no : drop code , kindly align with ecom courier