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INC1640815

Attached report for your action

Orders are missing in data lake for aff Vietnam

The ORDER_CONFIRMED events were pushed as requested by Webmethods team on INC1635120. As per your request, we have pushed the event ORDER_COMPLETE for all the orders. For now, we would like to mark the Incident as resolved

Attached report for your action-Orders are missing in data lake for aff Vietnam

INC1655524

**********

[DATA RECON][MY][ Orders] Missing lot numbers

We have checked the order 10033368734 and have found that for this order, we had received double shipment from RP and thus getting negative reserves and thus manual handling was done as a part of the workaround for negative reservation created due to this double shipment received. Adjustment has been done at EBS end as well, hence closing this incident.

**********-[DATA RECON][MY][ Orders] Missing lot numbers

INC1680225

Physically available but not showing in

Products physically available but not showing in POS

As checked for it is visible in POS for Warehouse E18, PFA screenshot for your reference. and for there is no available to sell stock is present.

Physically available but not showing in-Products physically available but not showing in POS

INC1689982

Dear Team,The BOPIS order ) cancelled by the customer is still reflecting in our system, we got the printout mentioned as CANCELLED .Also have found the particular order stock was reduced in system.Moreover, spoke and confirmed with Customer, told he only cancelled the Order for reasons products unwanted. Shall we raise the ticket for to cancel the same, Requesting your kind guidance for further pls.

Cancelled BOPIS Order

Order has been marked as cancelled, kindly verify.

Dear Team,The BOPIS order ) cancelled by the customer is still reflecting in our system, we got the printout mentioned as CANCELLED .Also have found the particular order stock was reduced in system.Moreover, spoke and confirmed with Customer, told he only cancelled the Order for reasons products unwanted. Shall we raise the ticket for to cancel the same, Requesting your kind guidance for further pls.-Cancelled BOPIS Order

INC1684810

Can not cancelled order .Please cancell.

Can not cancelled order

Hi @Petcharat Wangkiri, As requested , the order has been cancelled. Closing on confirmation from caller

Can not cancelled order .Please cancell.-Can not cancelled order

INC1692358

APC claimed that Amway overcharged her for ALP order # , order amount more than subscription amount. Upon checking, order # contains of products for ALP profiles (Cbigke2Oct & Omega1big).On Dec , there are total of orders created for ALP profiles under same OPD, address and same card. Payment for orders went through and payment for order # cannot went through. Questions: . Please check why order can be created for different profiles. . Please refer to attached screenshot and investigate why multiple profiles can be created with same OPD and address. . Please check why payment for order # unsuccessful while rest of orders using the same card went through successfully.

ALP payment failure, amount not tally and profile creation Issues

A problem ticket PRB0076141 has been created for further discussion / Analysis of this issue. Since as per current functionality, we can have identical Order Processing Day, Payment Detail and Address with different Profile Name during edit that is why a single order was created for these two subscriptions. We will continue our discussion and analysis further over the problem ticket and resolving the incident for now. Please reach out to us in case of any further concern.

APC claimed that Amway overcharged her for ALP order # , order amount more than subscription amount. Upon checking, order # contains of products for ALP profiles (Cbigke2Oct & Omega1big).On Dec , there are total of orders created for ALP profiles under same OPD, address and same card. Payment for orders went through and payment for order # cannot went through. Questions: . Please check why order can be created for different profiles. . Please refer to attached screenshot and investigate why multiple profiles can be created with same OPD and address. . Please check why payment for order # unsuccessful while rest of orders using the same card went through successfully.-ALP payment failure, amount not tally and profile creation Issues

INC1641507

MDMSRemove the FSSAI registration details from primary person ID of the organisation ABO#

Remove the FSSAI registration details from primary person ID of the organisation ABO#

The FSSAI details are removed. Hence mark as resolved.

MDMSRemove the FSSAI registration details from primary person ID of the organisation ABO#-Remove the FSSAI registration details from primary person ID of the organisation ABO#

INC1648481

A8600PH Inventory variance with wastage issue

Wastage Issue

After our inspection, we found that this waste event was caused by the difference between ebs and hybris. If the difference does not exist, it will be automatically cleared the next day. Attached is a screenshot of the relevant log for reference.

A8600PH Inventory variance with wastage issue-Wastage Issue

INC1675707

118120A - (Wastage Events) 110729M- (Wastage Event), 125341M- (Wastage EventS) , 124111A- (Wastage Events )Our isupport system is Tna

118120A - (Wastage Events) 110729M- (Wastage Event), 125341M- (Wastage EventS) , 124111A- (Wastage Events )

We have checked the reported SKU's and have found that these are genuine wastages, and these cannot be removed, once EBS consumes, then only these will be cleared. caller confirmed to close the incident.

118120A - (Wastage Events) 110729M- (Wastage Event), 125341M- (Wastage EventS) , 124111A- (Wastage Events )Our isupport system is Tna-118120A - (Wastage Events) 110729M- (Wastage Event), 125341M- (Wastage EventS) , 124111A- (Wastage Events )

INC1648099

FarEyeBelow said order not reflected in FarEye. Please check & do the needfulOrder No Shipment ID

Below said order not reflected in FarEye. Please check & do the needfulOrder No

Hi Team, Due to infra issue order was not pushed to Fareye. We have repushed the order now. Order status is shipped.

FarEyeBelow said order not reflected in FarEye. Please check & do the needfulOrder No Shipment ID-Below said order not reflected in FarEye. Please check & do the needfulOrder No

INC1643741

POSBOPIS Order # -delivery type - , please rectify this asap.

BOPIS Order # -delivery type - , please rectify this asap.

Hi Team, We have updated the order type as Bopis now. Please check now. Please feel free to raise new incident in case of any issue.

POSBOPIS Order # -delivery type - , please rectify this asap.-BOPIS Order # -delivery type - , please rectify this asap.

INC1674285

Please help to check and reason, why this order got failed payment for ALP deduction.

payment deduction failed

As checked , we have received below response from payment provider. 2023-11-11T01:32:35.708860584Z stdout F 2023-11-11T01:32:35,616+00:00 | [ERROR] [TaskExecutor-master-1267558-ProcessTask [28285698278326]] [LynxMPGSRestServiceImpl] | Response Received : {"error":{"cause":"INVALID_REQUEST","explanation":"Value '9417294337260779' is invalid. The token provided in the request is marked as invalid. The card details stored against the token must be updated before they can be used, because the acquirer or token service provider has informed the gateway that the card details are no longer valid. ","field":"sourceOfFunds.token","validationType":"INVALID"},"result":"ERROR"} Please ask user to retokenize the card or add new card.

Please help to check and reason, why this order got failed payment for ALP deduction.-payment deduction failed

INC1675939

POSOn hand quantity does not tally with system.

On hand quantity does not tally with system.

We investigated and the stock position appears to be appropriate, with the current Stock Status for all SKUs set to shipElseTemporaryNotAvailable. If you suspect there is a mismatch for any specific SKU or Warehouse, please provide us with a screenshot so that we can investigate further. No action taken from Hybris. Caller confirmed to close the icndient.

POSOn hand quantity does not tally with system.-On hand quantity does not tally with system.

INC1689326

amway websiteDear IT Team, At the time of resetting login id Multiple OTP Received on ADSP register mobile no .. ADSP wants to reason to know the exact reason for this Multiple OTP received

Dear IT Team, At the time of resetting login id Multiple OTP Received on ADSP register mobile no .. ADSP wants to reason to know the exact r

Please ask user to try with the otp they are receiving second time and Zira has been raised for the same.

amway websiteDear IT Team, At the time of resetting login id Multiple OTP Received on ADSP register mobile no .. ADSP wants to reason to know the exact reason for this Multiple OTP received-Dear IT Team, At the time of resetting login id Multiple OTP Received on ADSP register mobile no .. ADSP wants to reason to know the exact r

INC1682350

noteada - parent renewal order - paid with a point -child canceland making order again with new pl Please check why boss is not update renewal date ada paid on point with

Please check ada , why boss is not update renewal date

Hello @Jirapart Jankaew, User renewal is completed now and expiry date also update on BOSS. Please refer attached screenshot. RCA - User placed group order 208561268 which was part paid and child order 208340694 was cancelled. However child order entry was not removed from the group order upon cancellation due to which order and dms process of the renewal order was not completed. Let us now incase of any further concern as confirmed by @[Sopawadee Sinchai] last time for the similar case closing this incident PFA Thanks

noteada - parent renewal order - paid with a point -child canceland making order again with new pl Please check why boss is not update renewal date ada paid on point with-Please check ada , why boss is not update renewal date

INC1661472

item 100186TH Serial 000006973D4BA item 100186TH Serial 0000079836DD4 Let me know once done.

Please remove serial for item / order below

Hi @Nupporn Suvansombut, We have removed the serial numbers for the mentioned order. Closing on confirmation from caller

item 100186TH Serial 000006973D4BA item 100186TH Serial 0000079836DD4 Let me know once done.-Please remove serial for item / order below

INC1706407

ISSUE : We are unable to login with ASM even after uplifting the ordering block.Please assist to activate the upline group renewal consent for ABO's.DETAILS : ABO # HOE CHEAN YEE ABO # YANG WAN LOO ABO # Khoo Yah Ling ABO # CANDACE YAP QIANYI ABO # KOH POH LIN LILIAN@KHOO POH LIN LILIAN ACTION REQUIRED : Please assist urgently as ABO month period ends today and she wants to provide group renewal consent to the upline.Thanks & Regards, Laalitha

Unable to login to ASM upon uplifting ordering block.

[8:36 PM] Laalithambikgai Puspalinggam Hi Vishal [8:36 PM] Laalithambikgai Puspalinggam you may closed the ticket. [8:36 PM] Vishal Singh both ? [8:36 PM] Laalithambikgai Puspalinggam INC1706407 & INC1706394 Incident 'INC1706407' closed based on closure of task 'INC1706394' [8:36 PM] Laalithambikgai Puspalinggam Hi Vishal [8:36 PM] Laalithambikgai Puspalinggam you may closed the ticket. [8:36 PM] Vishal Singh both ? [8:36 PM] Laalithambikgai Puspalinggam INC1706407 & INC1706394

ISSUE : We are unable to login with ASM even after uplifting the ordering block.Please assist to activate the upline group renewal consent for ABO's.DETAILS : ABO # HOE CHEAN YEE ABO # YANG WAN LOO ABO # Khoo Yah Ling ABO # CANDACE YAP QIANYI ABO # KOH POH LIN LILIAN@KHOO POH LIN LILIAN ACTION REQUIRED : Please assist urgently as ABO month period ends today and she wants to provide group renewal consent to the upline.Thanks & Regards, Laalitha-Unable to login to ASM upon uplifting ordering block.

INC1706394

Please assist urgently as LOW KAR MUN month period ends today and she wants to provide group renewal consent to the upline.We are unable to login with ASM even after uplifting the ordering block.Please assist to activate the upline group renewal consent for LOW KAR MUN.

Unable to login to ASM upon uplifting ordering block.

[8:36 PM] Laalithambikgai Puspalinggam Hi Vishal [8:36 PM] Laalithambikgai Puspalinggam you may closed the ticket. [8:36 PM] Vishal Singh both ? [8:36 PM] Laalithambikgai Puspalinggam INC1706407 & INC1706394

Please assist urgently as LOW KAR MUN month period ends today and she wants to provide group renewal consent to the upline.We are unable to login with ASM even after uplifting the ordering block.Please assist to activate the upline group renewal consent for LOW KAR MUN.-Unable to login to ASM upon uplifting ordering block.

INC1681866

Stepper to increase quality of bundles in POS not working.

POS stepper quantity not working

Please continue to track this PRB for fundamental fixes. Before that, please advise users to place orders in SF. We will close this incident and mark it as unresolved, waiting for the code to be fixed.

Stepper to increase quality of bundles in POS not working.-POS stepper quantity not working

INC1645425

HybrisNeed to check in Hybris Holiday which is built by

Need to check in Hybris Holiday which is built by GOL Team (Rajesh Sehgal) Please connect on team to Rajesh Sehgal

This is known issue and we have already raised a jira for this. https://amwaycloud.atlassian.net/browse/IAD-4488 Please track the same over jira.

HybrisNeed to check in Hybris Holiday which is built by-Need to check in Hybris Holiday which is built by GOL Team (Rajesh Sehgal) Please connect on team to Rajesh Sehgal

INC1675676

URGENT CLEAR RESERVED AND WASTAGE FOR SKU 109745M & 110606M & 120519A & CT0360 & & 103208M WAREHOUSE T24

CLEAR RESERVED AND WASTAGE FOR SKU 109745M & 110606M & 120519A & CT0360 & & 103208M WAREHOUSE T24

Checking a few sku's attached and can confirm that these are genuine wastages in the system, once EBS consumes them, they will be removed, we cannot clear them at our end as these will create stock mismatch. Caller confirmed to close the incident

URGENT CLEAR RESERVED AND WASTAGE FOR SKU 109745M & 110606M & 120519A & CT0360 & & 103208M WAREHOUSE T24-CLEAR RESERVED AND WASTAGE FOR SKU 109745M & 110606M & 120519A & CT0360 & & 103208M WAREHOUSE T24

INC1675686

URGENT CLEAR WASTAGE AND RESERVED STOCK FOR SKU 317420MY & CXV5883 & 126741D FOR WAREHOUSE T24

CLEAR WASTAGE AND RESERVED STOCK FOR SKU 317420MY & CXV5883 & 126741D FOR WAREHOUSE T24

317420MY On 15 Nov 2023, Hybris has shipped 9 quantities, but EBS hasn't consumed all 9 on same day. So, there is wastage of 3 quantity. Once EBS consumes the shipped quantities, these wastages will get clear. CXV5883 On 15 Nov 2023, Hybris had 5 reserves & 4 were shipped among them, but EBS hasn't consumed all 4 on same day. So, there is 1 reserve at Hybris and wastage of 2 quantity. Once EBS consumes the shipped quantities, these wastages will get clear. We cannot clear the valid reserves. 126741D On 15 Nov 2023, Hybris has shipped 2 quantities, but EBS hasn't consumed all 2 on same day. So, there is wastage of 1 quantity. Once EBS consumes the shipped quantities, these wastages will get clear. Closing as per confirmation.

URGENT CLEAR WASTAGE AND RESERVED STOCK FOR SKU 317420MY & CXV5883 & 126741D FOR WAREHOUSE T24-CLEAR WASTAGE AND RESERVED STOCK FOR SKU 317420MY & CXV5883 & 126741D FOR WAREHOUSE T24

INC1664156

Thanks to iSupport-VN to fix the error

Access granted in iSupport-VN but face an error

Required access has been granted. We would request you to please raise a SERVICETASK/REQUEST to gain access in future. You can go to below link for raising the SERVICETASK/REQUEST: https://amway.service-now.com/sp?id=sc_cat_item_guide&sys_id=bf91f23c1b90e8102bf064e9bc4bcb74

Thanks to iSupport-VN to fix the error-Access granted in iSupport-VN but face an error

INC1657191

Ada. made a purchase transaction totaling , baht. The transaction screen is stuck on the payment page. Paid with QR Code. The slip has been released, but the transaction screen is still unsuccessful. Please check and fix it.

Unsuccessful in completing order on payment page

HI Kochaporn Chummanee, We have checked the issue and for user 1497139 , An order 200-206318771 was placed at Oct 21, 2023 20:58:57. The status of this order is successfully paid . No issue has been observed for this order. Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok]. Thanks

Ada. made a purchase transaction totaling , baht. The transaction screen is stuck on the payment page. Paid with QR Code. The slip has been released, but the transaction screen is still unsuccessful. Please check and fix it.-Unsuccessful in completing order on payment page

INC1687786

ADA. Edit sop Basic line id. to make stetus a process and count it as the 5th/12th time in November.

Profile sop basic not correct.

200-204873857 has been placed on 11/21/2023 6:28:39 AM RCA: This is from Web mobile and has been marked as paid manually so the profile status was not updated. We have now marked the subscription as processed and also the cycle as 5/12. As confirmed by @[Kochaporn Chummanee] closing this incident. Thanks

ADA. Edit sop Basic line id. to make stetus a process and count it as the 5th/12th time in November.-Profile sop basic not correct.

INC1677128

these orders invoice file not found in RP

these orders invoice file not found in RP

As confirmed by caller issue has been resolved. no issues found from hybris.

these orders invoice file not found in RP-these orders invoice file not found in RP

INC1641546

ABO cancelled order but PV BV still reflected in Magic Sep', ABO cancelled from Sep .

ABO cancelled order but PV BV still reflected in Magic Sep' - high

We checked and found that the user had clicked cancel at the same time when the payment was taken at POS. Due to this multiple processes ran simultaneously, ie. payment capture, response capture, order process and cancel the process. By the time, the order was yet to be confirmed, the order was cancelled already through the cancellation process. 2023-09-07T03:50:43,363+00:00 | [INFO] [hybrisHTTP40] [LynxVietnamPaymentUpdateCommandHook] 119220706 | Setting cart payment status as PAID for order number: 500-610010259 2023-09-07T03:50:52,297+00:00 | [DEBUG] [hybrisHTTP10] [DefaultLynxOrderCancelService] [127.0.0.6] 119220706-500-610028436 | OrderCancel: Inside DefaultLynxOrderCancelService.requestOrderCancel method for cancellation of order 500-610010259 Both the actions have microseconds difference and hence this happened due to user error. The order process failed due to this and hence events were not processed

ABO cancelled order but PV BV still reflected in Magic Sep', ABO cancelled from Sep .-ABO cancelled order but PV BV still reflected in Magic Sep' - high

INC1644612

Dear Team, ADSP is not able to update the FSSAI registration details.

Fw: FSSAI certificate updatation [External Email].

Close notes copied from Parent Incident: Duplicate entries are deleted as a workaround, please ask user to try entering the details again they will e able to enter the details now.

Dear Team, ADSP is not able to update the FSSAI registration details.-Fw: FSSAI certificate updatation [External Email].

INC1670262

Kindly refer to the attachment enclosed

The VDS order ****** without showing GWP Foldable -Tier Rack in Managa order shipment fulfilment.

We verified another order of same type & GWP: 318130 is not showing under manage order section. We have raised problem ticket: PRB0075623 to fix this issue. RCA & fix can be tracked by PRB. Caller confirmed to close the incident.

Kindly refer to the attachment enclosed-The VDS order ****** without showing GWP Foldable -Tier Rack in Managa order shipment fulfilment.

INC1703938

Please assist to check as the ABO is unable to login to his account as it routes back to mainpage.Amway ID: muhammadsofi1601@gmail.comPassword: Sofi1234

Unable to log in

Hi @Muguthan Gunasegaran, As checked for given credential. Amway ID: muhammadsofi1601@gmail.com Password: Sofi1234 We are unable to replicate the mentioned scenario. please check the attached screenshot. And check with user and let us know if any other assistance is required on this. Thank you.

Please assist to check as the ABO is unable to login to his account as it routes back to mainpage.Amway ID: muhammadsofi1601@gmail.comPassword: Sofi1234-Unable to log in

INC1637453

Order and missing in data lake

Why order missing in data lake and also work with msb ****** Hybris to fix it

As requested, we have changed the return period to 202309 for below return order. Closing the ticket as per confirmation received.

Order and missing in data lake-Why order missing in data lake and also work with msb ****** Hybris to fix it

INC1682481

AMWAY WEBSITE/POSDear Team,User is not receiving/getting otp on mobile no & email id , please check the same & do rectify the issues

Dear Team,User is not receiving/getting otp on mobile no & email id , please check the same

As checked OTP is getting triggered as well as delivered on both mobile number and email id. PFA screenshot for your reference. Please ask user to check there spam folder or there network.

AMWAY WEBSITE/POSDear Team,User is not receiving/getting otp on mobile no & email id , please check the same & do rectify the issues-Dear Team,User is not receiving/getting otp on mobile no & email id , please check the same

INC1666471

Bank account holder name don't be update same as ABO nameBOSS003 Use Case# New Applicant - Party Bank Information View/Access BOSS system should display bank informationBO staff should be able to view/update following information for the party:Bank Account Holder NameBO staff should not be able to edit it.Bank Account holder Name should always be the full name of primary applicant.https://amwaycloud.atlassian.net/wiki/spaces/AHV/pages//AVN.Registration+ABO+-+BOSSI created ticket for this issue "Bank account holder name don't be update same as ABO name" Ticket # and the answer in this ticket wasABO# RKRupesh KumarWork notes2023-- ::25TranslateHi @Yen Nguyen Hai / @Magesswary ArumugamThis is working as expected.The name change is allowed only when the bank status is active(approved). If not approved, the bank holder name update call will not trigger.Why BO staff must approve for the wrong bank account holder name? Because bank account holder name don't be updated same as ABO name so BO staff can't approve/reject bank account information. BO staff must add new bank account information -> Approve bank account information. This take time for BO staff to do this.=> Pls check the user story and fix this issue because Bank account holder name must be updated same as ABO name even if ABO bank account status is NEW

Bank account holder name don't be update same as ABO name

We have created PRB PRB0075649 for RCA and permanent fix of the issue. As a workaround, the datafix can be applied for the users. For now, we would like to mark the Incident as resolved and would request you to please track PRB for progress.

Bank account holder name don't be update same as ABO nameBOSS003 Use Case# New Applicant - Party Bank Information View/Access BOSS system should display bank informationBO staff should be able to view/update following information for the party:Bank Account Holder NameBO staff should not be able to edit it.Bank Account holder Name should always be the full name of primary applicant.https://amwaycloud.atlassian.net/wiki/spaces/AHV/pages//AVN.Registration+ABO+-+BOSSI created ticket for this issue "Bank account holder name don't be update same as ABO name" Ticket # and the answer in this ticket wasABO# RKRupesh KumarWork notes2023-- ::25TranslateHi @Yen Nguyen Hai / @Magesswary ArumugamThis is working as expected.The name change is allowed only when the bank status is active(approved). If not approved, the bank holder name update call will not trigger.Why BO staff must approve for the wrong bank account holder name? Because bank account holder name don't be updated same as ABO name so BO staff can't approve/reject bank account information. BO staff must add new bank account information -> Approve bank account information. This take time for BO staff to do this.=> Pls check the user story and fix this issue because Bank account holder name must be updated same as ABO name even if ABO bank account status is NEW-Bank account holder name don't be update same as ABO name

INC1640616

please help to cancel the order as wrongly put the item inside, ABO wish to make new order but the quota for promotion limited

Cancel order due to putting wrong item inside

Order has been cancelled as requested. RCA : The user was not able to perform renewal in POS as the order 10031771674 was in created status. Created orders without payment captured get canceled by the system the next day. However, in this case, the user wanted to do renewal on an immediate basis. Hence, we have manually triggered the cancellation. Note - From onwards, please raise a service task or generic request for such data fix, as incidents are for addressing production bugs or defects with strict SLAs & penalties.

please help to cancel the order as wrongly put the item inside, ABO wish to make new order but the quota for promotion limited-Cancel order due to putting wrong item inside

INC1651509

www.amway.inThese ADSPs uploaded their FSSAI documents on time but still there Points uplift offers are not active.Kindly look into the same and activate the offer for these ADSPs and their respective Customers.

These ADSPs uploaded their FSSAI documents on time but still there Points uplift offers are not active.Kindly look into the same and activate the offer for th

Hi The given list of users has been added to the promo, kindly check Regards

www.amway.inThese ADSPs uploaded their FSSAI documents on time but still there Points uplift offers are not active.Kindly look into the same and activate the offer for these ADSPs and their respective Customers.-These ADSPs uploaded their FSSAI documents on time but still there Points uplift offers are not active.Kindly look into the same and activate the offer for th

INC1688649

please check ADA , why select name Ms. Chusri Thawornsawat but show name Chanokpat Panatphong.

please check ADA , why select name Ms. Chusri Thawornsawat but show name Chanokpat Panatphong.

As checked , name is showing correctly. Attached screenshot for reference. No action taken from hybris side. Closing this case as confirmed with @[Suparat Chompuwiset] over teams.

please check ADA , why select name Ms. Chusri Thawornsawat but show name Chanokpat Panatphong.-please check ADA , why select name Ms. Chusri Thawornsawat but show name Chanokpat Panatphong.

INC1644602

INCN [DO NOT DELETE THIS LINE] ADSP Query:- Hi Sir/mamI am JAYA KRISHNA I am Amway Distributor till year back. I resigned due to some reasons. Now I am looking to re join, but it says Pancard Duplicate Entered. I hope you will clear the problem please.Please present PC ID : De activeted all remaining active Chesi now . Forgive me if I have behaved wrongly infollowing rulse knowingly or unknowingly.

Business : PAN : PAN Deletion.

As checked the PAN card is already present against active user . therefore it is showing an error duplicate.

INCN [DO NOT DELETE THIS LINE] ADSP Query:- Hi Sir/mamI am JAYA KRISHNA I am Amway Distributor till year back. I resigned due to some reasons. Now I am looking to re join, but it says Pancard Duplicate Entered. I hope you will clear the problem please.Please present PC ID : De activeted all remaining active Chesi now . Forgive me if I have behaved wrongly infollowing rulse knowingly or unknowingly.-Business : PAN : PAN Deletion.

INC1648374

MELCHORA TORRES DEMORRE - can't proceed OTC payment error"Your request failed.Please retry or use a different payment method".

ABO can't proceed OTC payment error

After checking, this was due to the user's payment address information being incorrect. We fixed it and payment can now be made normally, so we marked it as resolved.

MELCHORA TORRES DEMORRE - can't proceed OTC payment error"Your request failed.Please retry or use a different payment method".-ABO can't proceed OTC payment error

INC1689669

CAN'T PROCEED OTC PAYMENT- ERROR ENCOUTERED-MISSING FIELD ACH

CAN'T PROCEED OTC PAYMENT- ERROR ENCOUTERED-MISSING FIELD ACH

This is due to the OTC maximum amount limit and is not an abnormality.

CAN'T PROCEED OTC PAYMENT- ERROR ENCOUTERED-MISSING FIELD ACH-CAN'T PROCEED OTC PAYMENT- ERROR ENCOUTERED-MISSING FIELD ACH

INC1699661

Brigida Papillera- can't proceed payment error contact administrator

ABO can't proceed payment error contact administrator

After inspection, this is because the warehouse corresponding to the postcode has been changed, resulting in data anomalies. We have repaired it. Currently, users can place orders normally, so we mark it as resolved.

Brigida Papillera- can't proceed payment error contact administrator-ABO can't proceed payment error contact administrator

INC1692556

Hi Team,ISSUE:ABO has placed an online order and the payment have been deducted from the bank, but the order status is under pending payment.DETAILS:ABO/APC Details: | NUR HANANI BINTI AMEROrder Number: ACTION REQUIRED:Kindly assist to check on the payment status and update the order status since the payment have been successfully deducted from the APC bank.ATTACHED FILE: Yes.Thanks & Regards,Harsh

APC has placed an online order and the payment have been deducted from the bank, but the order status is under pending payment.

Hi @Harshinii A/p Ananda Rajah, Order: 10034856977 have two payment methods. 1) Voucher payment - RM 134.5 2) 2c2p payment - RM 74.4 There are duplicate response for voucher payment. So, the payment status is set as 'partpaid' for this order. Order is now in cancelled state due to awaiting payment and refunded through CV. Same issue reported in INC1691167. No action taken against this INC. Caller confirmed to close the incident.

Hi Team,ISSUE:ABO has placed an online order and the payment have been deducted from the bank, but the order status is under pending payment.DETAILS:ABO/APC Details: | NUR HANANI BINTI AMEROrder Number: ACTION REQUIRED:Kindly assist to check on the payment status and update the order status since the payment have been successfully deducted from the APC bank.ATTACHED FILE: Yes.Thanks & Regards,Harsh-APC has placed an online order and the payment have been deducted from the bank, but the order status is under pending payment.

INC1692462

ISSUE : ABO claim for the past months he has been having issue with unsuccessful EPP auto payment. He confirmed that he have sufficient balance in his debit card and wish not to have this issue while he is overseas. DETAILS : SAGAYARAJAN S/O MARIMUTHUExample Order # / ACTION REQUIRED : Kindly assist to check & advise the root cause why ABO card was not charged for EPP order. Thanks & Regards, Laalitha

Unsuccessful EPP auto payment

Please find the attached screenshots for the SMS sent to user for payment unsuccessful. Close notesHi @Laalithambikgai Puspalinggam, Please find the reason for failed EPP auto payments. Order: 10033425930 Instalment no: 3 Auto payment failed due to below error. Please infirm user to update the tokenize the card. 023-12-07T23:04:54.268757682Z stdout F 2023-12-07T23:04:54,241+00:00 | [ERROR] [lynxMSBEppInstalmentDailyPaymentJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] [LynxMPGSRestServiceImpl] (lynxMSBEppInstalmentDailyPaymentJob) | 400 : [{"error":{"cause":"INVALID_REQUEST","explanation":"Value '9209814206810776' is invalid. The token provided in the request is marked as invalid. The card details stored against the token must be update... (419 bytes)] Order: 10032364700 Instalment no: 3 120959154_1698624135287 "reference":"10032364700_120959154_MYR_231030-000215","source":"MERCHANT","authenticationStatus":"AUTHENTICATION_NOT_IN_EFFECT"},"response":{"gatewayCode":"INSUFFICIENT_FUNDS" Instalment no: 4 121563934_1701309945925 reference":"10032364700_121563934_MYR_231130-020545","source":"MERCHANT","authenticationStatus":"AUTHENTICATION_NOT_IN_EFFECT"},"response":{"gatewayCode":"INSUFFICIENT_FUNDS"

ISSUE : ABO claim for the past months he has been having issue with unsuccessful EPP auto payment. He confirmed that he have sufficient balance in his debit card and wish not to have this issue while he is overseas. DETAILS : SAGAYARAJAN S/O MARIMUTHUExample Order # / ACTION REQUIRED : Kindly assist to check & advise the root cause why ABO card was not charged for EPP order. Thanks & Regards, Laalitha-Unsuccessful EPP auto payment

INC1659826

www.amway.inADSP No. are unable to upload the FSSAI document.They have tried doing it multiple times but it is showing some error while uploading it.

are unable to upload the FSSAI document.They have tried doing it multiple times but it is showing some error while upl

As confirmed by caller issue has been resolved.

www.amway.inADSP No. are unable to upload the FSSAI document.They have tried doing it multiple times but it is showing some error while uploading it.-are unable to upload the FSSAI document.They have tried doing it multiple times but it is showing some error while upl

INC1665543

For IBO # Payright order was placed on not / and for IBO# order placed but showing in Open Orders placed October / Ticket #

Payright order not showing correct dates

As checked, these are open orders i.e. carts. We checked and found that the cart was created on the 23rd and 21st of October but the payment was attempted on the 31st the payment was attempted. Since the payment was not successful, it didn't convert to Order and the time reflected on the storefront is of the cart.

For IBO # Payright order was placed on not / and for IBO# order placed but showing in Open Orders placed October / Ticket #-Payright order not showing correct dates

INC1670957

Customer no. cannot purchase product sku. show message " Cannot process the cart. Please connect with Backoffice manager." please unlock sku. (please urgent).

Customer cannot purchase product sku..

Hello @[Kochaporn Chummanee] According to the configuration set by @[Kirkwatt Autsawarattanarak] the product.customer.selling is set to false so the product is not seallble to FOA Post confirmation from @[Phongsiri Wongammarukhachok] we have made the changes, and the flag is set to true and then the issue is resolved As confirmed by @[Phongsiri Wongammarukhachok] closing this incident Thanks

Customer no. cannot purchase product sku. show message " Cannot process the cart. Please connect with Backoffice manager." please unlock sku. (please urgent).-Customer cannot purchase product sku..

INC1652354

Please assist to check below orders whether is the signal been sent to EBS. If yes, please proof the relevant order that signal been sent to EBS and forward to EBS team for further assistance

Found order been shipped but no invoice been raised in EBS

Multiple incidents & service tasks created for the reported orders. And majority of the orders are older than 90 days, we don't have logs to check the reason for issue. EBS confirmed, except order:10024577221 all the other orders are processed. SCTASK1215134 raised for 10024577221. We need to check with AWS team to update the status on SCTASK1215134. Since no further action is required from Hybris, we are closing this incident.

Please assist to check below orders whether is the signal been sent to EBS. If yes, please proof the relevant order that signal been sent to EBS and forward to EBS team for further assistance-Found order been shipped but no invoice been raised in EBS

INC1646851

Kindly refer to the screenshot shared by ABO.

ABO didn't get full PVBV on EPP purchase

As checked for the order 10033266058 ABO got the full PVBV as expected promotion is applied it contains a Bundle product for which two KIT product PV BV calculated as below 1-- 100188M --PV 900 BV--3699 and Promotion is applied APR3287_316670 (discount 800)due to which PV --900-192.9=707.1 and BV--3699-800=2899 screenshot has been attached for reference 2--124746M-- PV 688 BV--2890 Total PV = 707.1+688=1395.1 BV=2899+2890=5789 as per confirmation, we are marking this as resolved

Kindly refer to the screenshot shared by ABO.-ABO didn't get full PVBV on EPP purchase

INC1674302

Hi Team , Pls check ADSP is saying PV is not updated as per orders placed for Nov' Months . Order no was placed on 3rd Nov' but PV is not updated in Nov Month . Also Order no is showing in Oct' Month // this is okey but PV should be updated in Nov' month . Kindly check the screenshot of POSS & magic for reference .Return was done on 3rd Nov for the Order no , & on same day order was placed for

Business : Terminal Support : PVBV Kiosk.

Order is a NLCP, and order scheduled on 24th October, but the payment was done on 03Rd November, so the entry date is 3Nov and order date is 24th. Bonus period will the month in which the payment has been done. Returned for order is irrespective of any other order, this was placed on 24th only as a NCLP order and it was a first order No issues with bonus period

Hi Team , Pls check ADSP is saying PV is not updated as per orders placed for Nov' Months . Order no was placed on 3rd Nov' but PV is not updated in Nov Month . Also Order no is showing in Oct' Month // this is okey but PV should be updated in Nov' month . Kindly check the screenshot of POSS & magic for reference .Return was done on 3rd Nov for the Order no , & on same day order was placed for-Business : Terminal Support : PVBV Kiosk.

INC1651086

ABO claim APC registered on the month of Sept and Oct but till to date, still no Welcome Email was received by ABO (Sponsor). ABO mentioned that the email was received previously but this time, no Welcome email after the latest APC registration. Sponsor: NURULHUDA BINTI ABDUL MANAPABO/APC Details: NARUL NAJWA BINTI ABDULLAH // ALIA NUR FATIHAH BINTI MAY YUSOFEmail add: nabilla_huda2000@yahoo.comAs checked in MDMS the email is valid status

Didnt receive registration email

As per the logs attached the mails are sent to the mentioned email, request you to please confirm the same from user also suggest to check the spam folders as well and let us know if the user have received them correctly, else we will check further on this. Closing the ticket as per caller confirmation

ABO claim APC registered on the month of Sept and Oct but till to date, still no Welcome Email was received by ABO (Sponsor). ABO mentioned that the email was received previously but this time, no Welcome email after the latest APC registration. Sponsor: NURULHUDA BINTI ABDUL MANAPABO/APC Details: NARUL NAJWA BINTI ABDULLAH // ALIA NUR FATIHAH BINTI MAY YUSOFEmail add: nabilla_huda2000@yahoo.comAs checked in MDMS the email is valid status-Didnt receive registration email

INC1667712

External Water Filter - VDS Delivery Report for EM order, did not show GWP item.Order # TAM SHI YING

External Water Filter - VDS Delivery Report for EM order, did not show GWP item..

The team has done the data fix for the consignment (A100-10033207655-1) process that triggered email/report. PRB0075623 has been raised for code fix & RCA. > As confirmed by the caller, the email has been received. Closing this ticket as further progress on RCA/fix can be tracked under PRB.

External Water Filter - VDS Delivery Report for EM order, did not show GWP item.Order # TAM SHI YING-External Water Filter - VDS Delivery Report for EM order, did not show GWP item..

INC1642539

websiteAds no- Mr Dheeraj tanwar is not able to submit his fssai registration num on website.Please find the attached snap shot."Details are not getting save"

is not able to submit his fssai registration num on website.Please find the attached snap shot."Details are not getting save"

FSSAI details has been already updated please verify .

websiteAds no- Mr Dheeraj tanwar is not able to submit his fssai registration num on website.Please find the attached snap shot."Details are not getting save"-is not able to submit his fssai registration num on website.Please find the attached snap shot."Details are not getting save"

INC1640593

For all SOP when ada make CM profile the product should not auto add to cartfacing on sop wellness and sop flex

For all SOP when ada make CM profile the product should not auto add to cart

Incident : INC1640593 Description : For all SOP when ada make CM profile the product should not auto add to cart facing on sop wellness and sop flex.1444200 Analysis : • We have checked on all the environments UAT, PSUP and PROD after selecting the SOP Wellness, SOP flex and then selecting C-M (i.e., card option, address, and day which the money should be deducted then clicking on apply) the product is getting added to the cart. • The once product is added to the cart, we are able to check out and make payment for the same. As per expected functionality for CM subscription, it is working like this. Case 1: Company Managed subscription created after 27th day of month. SOP product won't be added to cart in case CM were created after 27th day of month. It is because any CM subscription created after 27th have its 1st element in the next month which can't be purchased in current month. For example, any CM subscription that was created on 28th September choosing the processing day as 10th in actual starts from October, having first month element processing day as 10th October, 2nd month element processing day as 10th November and so on.. Case 2: Company Managed subscription created on or before 27th day of month. Any CM subscription created on or before 27th will have its first element in the same month only and that in this case first month element will be added to cart as it can be purchased in same month. For example, any CM subscription created today(3rd October) Case 1: Selected processing day is 2nd First element processing day will be 3rd October( as 2nd October is already passed) and will be added to cart immediately at the time of creating subscription. If user checkout and place the order, element will be marked as processed. This element will not be picked up by the cronjob that will run on 4th October as element is already processed. If user doesn't place the order for this element it will be picked up by the cronjob on 4th and order will be placed automatically. All following month elements of this subscription will have its processing day as 2nd (2nd Nov, 2nd Dec and so on…) Case 2: Selected processing day is 10th First element processing day will be 10th October( as 10th October is not passed yet) and will be added to cart immediately at the time of creating subscription. If user checkout and place the order, element will be marked as processed. This element will not be picked up by the cronjob that will run on 11th October as element is already processed. If user doesn't place the order for this element, it will be picked up by the cronjob on 11th and order will be placed automatically. All following month elements of this subscription will have its processing day as 10th (10th Nov, 10th Dec and so on…). For October month element order can be placed anytime before its being processed by cronjob on 11th October, by adding element to cart manually from SOP management page on SF, via POS and other channels as well. As confirmed by @[Phongsiri Wongammarukhachok] over team's call closing this incident. Thanks

For all SOP when ada make CM profile the product should not auto add to cartfacing on sop wellness and sop flex-For all SOP when ada make CM profile the product should not auto add to cart

INC1695884

Please refer to attached video as ABO is unable to place ALP order.ABO number: KOAY AH WAHLast digits: (MAYBANK)Card name: SOH PHEY HONG

Issue with placing ALP order

In the attached video, the user was trying payment for order 10034767752 and this order has already been processed successfully. We have already shared the logs (customer cancellation) for this cart/order. We cannot find any recent cart for which the user has tried payment through this card. We will need a cart/order number or a complete screenshot/video (with URL) to investigate this further. Closing the ticket as per caller's confirmation. Kindly create a new ticket in case of any further issues.

Please refer to attached video as ABO is unable to place ALP order.ABO number: KOAY AH WAHLast digits: (MAYBANK)Card name: SOH PHEY HONG-Issue with placing ALP order

INC1654347

Kindly assist to check on why there is an error on profile name: Lipid Bundle & Mobility (which does not exist)

Issue with placing ALP

We have tried to replicate the issue through ASM, as a result the Profile has been successfully created and we have marked it as CANCELLED. This issue seems a user-specific or intermittent issue. Please inform user to try again & let us know if the issue still persists. Closing as per caller confirmation.

Kindly assist to check on why there is an error on profile name: Lipid Bundle & Mobility (which does not exist)-Issue with placing ALP

INC1647327

we are unable to open INVENTORY icon in POS home screen, showing error . Please find file attached.

INVENTORY icon is not open in POS home screen. - (Critical - System Outage)

Contacted the caller over TEAMS, It was a cache issue. Now it is working fine.

we are unable to open INVENTORY icon in POS home screen, showing error . Please find file attached.-INVENTORY icon is not open in POS home screen. - (Critical - System Outage)

INC1671033

Xu Lei Lei, legitimate pass number ********* and unable to sign up as MY APC. Refer to the attachment provided.

Xu Lei Lei, legitimate pass number ******** and unable to sign up as MY APC.

We could see that this NRIC is unable to register again due to below. "message": "Personal ID: BCR Violated." We have informed the same to the user and advised to check with BCR team. As per confirmation on MS teams, marking the incident as resolved.

Xu Lei Lei, legitimate pass number ********* and unable to sign up as MY APC. Refer to the attachment provided.-Xu Lei Lei, legitimate pass number ******** and unable to sign up as MY APC.

INC1664973

If cancel then send to magic or missing in data lake then fix for data lake

Please check order is cancelled or missing in data lake ?

This order was handled under the incident INC1640153 and was successfully processed. caller confirmed to close the incident.

If cancel then send to magic or missing in data lake then fix for data lake-Please check order is cancelled or missing in data lake ?

INC1681630

thatkrai POS system is slow, unable to sell products

Slow POS system, unable to sell products

Close notes copied from Parent Incident: Issue description     : Storefront and POS applications were not accessible. Business Impact      : Business Impact: POS machines and store front are not functioning. ABO Impacted: Yes Affected Countries   :  Thailand Root Cause               :  Yet to be determined Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed. Problem Investigation Ticket: PRB0075864

thatkrai POS system is slow, unable to sell products-Slow POS system, unable to sell products

INC1701054

Please assist to fix the 2nd payment details as it not display in Hybris Pos

Found mising payment details in Hybris Pos for 2nd installment payment

We have fixed the above-mentioned order and payment details are now visible for 2nd installment. RCA : We have received double 3ds response from mpgs due to which two pay call was sent and one pay call returns success and second pay call was failed since there was already one success for same transaction due to this second failure response, cancel payment transaction entry was created.

Please assist to fix the 2nd payment details as it not display in Hybris Pos-Found mising payment details in Hybris Pos for 2nd installment payment

INC1667324

This Sku 314560ID is not showing in POSS kindly check & resolved the issue

This Sku 314560ID is not showing in POSS kindly check & resolved the issue

Delta has been released, kindly verify.

This Sku 314560ID is not showing in POSS kindly check & resolved the issue-This Sku 314560ID is not showing in POSS kindly check & resolved the issue

INC1691414

Reverse coupons newapp booster

Reverse coupons newapp booster

Hi Petcharat Wangkiri, We have checked the issue and we would like to update you that we have reversed the coupon as per the request. Marking this as resolved as confirmed by you over teams chat. Thanks

Reverse coupons newapp booster-Reverse coupons newapp booster

INC1649387

Please check cid can not register via poswhen click confirm have some error occurPlease check and share root cause

Please check cid XXXX can not register via pos

Hello @Noppadol Thadachonlawat @[Phongsiri Wongammarukhachok] Thanks for the information and based on the error user who is trying to register with CID 3720101065891 there is one customer with same CID whose id is not created properly and and present in the system on 25/09 and due which it is throwing out the ambiguous error. Now the data has been cleaned up and the user will be able to register. As confirmed from @[Audchareeya Rodphai] @[Sopawadee Sinchai] closing this incident and shop has confirmed the issue has been fixed Thanks

Please check cid can not register via poswhen click confirm have some error occurPlease check and share root cause-Please check cid XXXX can not register via pos

INC1643390

Error: There was some unexpected error, please try again.

unable to process renewal

Address was not mapped with ABO. So renewal failed. Now address is updated, they need to perform renewal. No action required from our end now, Hence closing the ticket t save SLA. Please try to renew & revert with INC if you face any issue.

Error: There was some unexpected error, please try again.-unable to process renewal

INC1658412

ASM/SF_Renew button disappear from my account page. Pls help to check this issue and fix it asap because currently ABOs can't renew their accounts by themselves. This impact to all ABOs who log in their account and renew by themselvesABO #

ASM/SF_Renew button disappear from my account page

We checked and found that there was a sync process running with the old configuration for restrictions in the back office from staged to online, due to which this issue came. We updated the configuration and now the button is appearing again. For now, we would like to mark the Incident as resolved

ASM/SF_Renew button disappear from my account page. Pls help to check this issue and fix it asap because currently ABOs can't renew their accounts by themselves. This impact to all ABOs who log in their account and renew by themselvesABO #-ASM/SF_Renew button disappear from my account page

INC1677176

ISSUE : ABO unable to access education, stuck at AuthenticationDETAILS : LEE KEN CHOONGACTION REQUIRED : Please assist to check & advise why abo unable to access Authentication. ATTACHED FILE : Kindly refer to attached video for your reference. Thanks & Regards, Laalitha

Unable to access education

We have tried to replicate the issue and could see options are coming to select the country and once user will click on country , it will lead to the login page. Please find attachment for the same. We have advised caller to follow the same steps and let us know if any issue comes. As per confirmation, marking the incident as resolved. Please reach out to us or raise new incident in case of any further concerns.

ISSUE : ABO unable to access education, stuck at AuthenticationDETAILS : LEE KEN CHOONGACTION REQUIRED : Please assist to check & advise why abo unable to access Authentication. ATTACHED FILE : Kindly refer to attached video for your reference. Thanks & Regards, Laalitha-Unable to access education

INC1657124

ABO# NGUYN TH THANH HNG - id# had changed the SOP products but the order# generated with old items, pls check & fix the issueItems# 123798VN (qty ), (qty ), 123781VN (qty )

ABO had changed the SOP products but the order generated with old items

We checked and found that the user had updated the element when the order and element was cancelled. The current element did not update due to that. As per request, we have updated the element now to the subscription . For now, we would like to mark the Incident as resolved

ABO# NGUYN TH THANH HNG - id# had changed the SOP products but the order# generated with old items, pls check & fix the issueItems# 123798VN (qty ), (qty ), 123781VN (qty )-ABO had changed the SOP products but the order generated with old items

INC1691219

Team Issue: ABO do not want the ALP cycle to renew. He is Unable to untick/unselect the alp auto renewal button. Each time attempt unselect and save - the page loads back to original as if the changes not made. Only for Salmon Omega Complex. Refer details Details ABO #: Wong Jet LingProfile Name : Wong Jet LingItem : Nutrilite Salmon Omega Complex - sgSubs. Id: SKU ID: 103208MResult Required Unselects/uncheck the Auto Renewal option for this Subs. Id: only. This subs should not continue in January. See attachment :Action screen. Thanks & Regards Sherryl

Unable to untick/unselect the alp auto renewal button for only Nutrilite Salmon Omega Complex

As checked attached Subscription Plan: - APR1982MYSalmonOmega120sg Status is Inactive for profile: Wong Jet Ling. So, system is not allowing to perform action. As requested, we have unchecked the 'Auto-Renew Subscription' flag from backend.

Team Issue: ABO do not want the ALP cycle to renew. He is Unable to untick/unselect the alp auto renewal button. Each time attempt unselect and save - the page loads back to original as if the changes not made. Only for Salmon Omega Complex. Refer details Details ABO #: Wong Jet LingProfile Name : Wong Jet LingItem : Nutrilite Salmon Omega Complex - sgSubs. Id: SKU ID: 103208MResult Required Unselects/uncheck the Auto Renewal option for this Subs. Id: only. This subs should not continue in January. See attachment :Action screen. Thanks & Regards Sherryl-Unable to untick/unselect the alp auto renewal button for only Nutrilite Salmon Omega Complex

INC1695889

Please assist to check on why the ABO's OTP (updating bank account) is routing to a different number ?As checked in MDMS, the only contact number is .Please assist to check and make sure that this ABO only receives OTP to the contact as below.ABO number: TEO AI LIContact number:

Unable to receive OTP in correct contact number

Hi @Muguthan Gunasegaran As per the latest logs, OTP has been sent to 2 numbers: 164922435 & 175634896. Also, we have verified that the bank account has been successfully updated for the ABO 8308005. Please check the attached screenshot for your reference. Let us know if further assistance is required from the Hybris end, or we can close this ticket as no action is required or pending from the Hybris end. Regards, Khushbu

Please assist to check on why the ABO's OTP (updating bank account) is routing to a different number ?As checked in MDMS, the only contact number is .Please assist to check and make sure that this ABO only receives OTP to the contact as below.ABO number: TEO AI LIContact number:-Unable to receive OTP in correct contact number

INC1641954

Unable to use a coupon Get free Glister Mint 50g. for abo coupon no. and abo coupon no. (I checked on the asm and found that the coupon applied in the cart ) please fix

Unable to use coupon Get free Glister Mint 50g.

Hi Chananchida Prasitsuwan, We would like to update you that we have checked the issue and data fix has been done. The user was not able to use these coupons as these were already applied in some other carts. We have removed them from other carts. Marking this as resolved as confirmed by you. Thanks

Unable to use a coupon Get free Glister Mint 50g. for abo coupon no. and abo coupon no. (I checked on the asm and found that the coupon applied in the cart ) please fix-Unable to use coupon Get free Glister Mint 50g.

INC1705570

ORDER NUMBER RP have done Line disposition for SKU 123832D & . but not integrated to Hybris. in Hybris system, status still show as Not yet ship. Please help to change it and close the order

RP Line disposition not integrated to Hybris

as requested by the caller, we have updated the status of the order to shipped and the line items to shipped, hence we are closing the request.

ORDER NUMBER RP have done Line disposition for SKU 123832D & . but not integrated to Hybris. in Hybris system, status still show as Not yet ship. Please help to change it and close the order-RP Line disposition not integrated to Hybris

INC1697187

I am attempting to create an SOP plan scheduled to commence in January . However, I am encountering difficulties saving the SOP plan due to an error resembling that of an attached file. The product is . Could you please investigate the reasons behind the inability to establish the SOP plan?

I am encountering difficulties saving the SOP plan due to an error resembling that of an attached file. The product is .

We checked and found that there was a configuration missing from the benefit product chosen due to the manual creation of Product reference through request REQ1123668. We have updated the configuration and now the SOP Plan can be saved. For now, we would like to mark the Incident as resolved.

I am attempting to create an SOP plan scheduled to commence in January . However, I am encountering difficulties saving the SOP plan due to an error resembling that of an attached file. The product is . Could you please investigate the reasons behind the inability to establish the SOP plan?-I am encountering difficulties saving the SOP plan due to an error resembling that of an attached file. The product is .

INC1647767

Order type mismatch

[DATA RECON][IN][ Order] order type mismatch BOPIS vs WLD

Hi Team, Order status was updated as BOPIS now. Orders are closed in EBS. Hence, closing the incident.

Order type mismatch-[DATA RECON][IN][ Order] order type mismatch BOPIS vs WLD

INC1698342

Web login credential as follow (for internal reference only) :-Amway ID : Password : A0189518888

Same Issue Was Reported under

As checked, there is no address (delivery/pickup) selected before cart creation. As the user doesn't have any address for delivery, we selected a random pickup location and tried to add products to the cart through ASM mode. Please check the attached screenshot where the product has been added to the cart successfully. Kindly ask the user to try adding products or placing an order again. Also, please advise the user to add the delivery address first.

Web login credential as follow (for internal reference only) :-Amway ID : Password : A0189518888-Same Issue Was Reported under

INC1680671

amway posDear Team,ADSP is unable to place order from PICKUP office /POS application it is showing error please rectify the same asap...Error :-PC has not updated the address , Pl ask Customer to update the address and complete the profile.

Dear Team,ADSP is unable to place order from PICKUP office /POS application it is showing error please rectify the same asap

Address has been updated, kindly verify now.

amway posDear Team,ADSP is unable to place order from PICKUP office /POS application it is showing error please rectify the same asap...Error :-PC has not updated the address , Pl ask Customer to update the address and complete the profile.-Dear Team,ADSP is unable to place order from PICKUP office /POS application it is showing error please rectify the same asap

INC1696686

Please check SKU124145 is missing from SOP ART300.

Product is missing from ART300

Hello @Phongsiri Wongammarukhachok @Kirkwatt Autsawarattanarak The 16 Products which have has been deleted from PRODUCTION by business team due to which it has impacted carts, orders, backorders and Wishlist entries causing the product to be removed from the order data. All the previous data since go live has been impacted due to this. All the areas of impact have been identified, fixed, and verified. Please find the count of impacted areas of thailand : SKU Old PK New Pk Orderentries Cart Entries Backorder Null Backorder OldPK WishlistEntries 0124144 8809136193537 3108 407 NA 25 408 0124145 8809136226305 8811985534977 1828 204 NA 4 281 0124146 8809136259073 8811953487873 865 116 NA 5 274 0124147 8809136291841 8811953520641 590 98 NA 0 258 0124149 8809136324609 8811756224513 NA NA NA NA NA 0124150 8809136357377 8811953553409 976 381 NA 3 265 0124151 8809136390145 8811953586177 1322 143 NA 1 281 0124152 8809136422913 8811953618945 5320 437 NA 162 329 0124153 8809136455681 8811953651713 1766 223 NA 59 289 0124154 8809136488449 8811953684481 317 167 NA 0 251 0124155 8809921413121 8811953717249 2674 267 NA 119 300 0124156 8809921445889 8811953750017 1376 165 NA 15 270 0124157 8809921478657 8811953782785 2569 363 NA 126 335 0124158 8809921511425 8811953815553 1641 161 NA 13 305 0124159 8809921544193 8811953848321 3688 348 NA 150 339 0124161 8809921576961 8811953881089 6422 748 NA 477 388 0124162 8809921609729 8811953913857 2355 278 NA 2 299 0124163 8809921642497 8811953946625 1713 198 NA 1 289 As confirmed by @[Phongsiri Wongammarukhachok] closing this incident CC @Alok Kumar Singh @Anshu Kumari @Atul Tripathi @Abhishek Mathur Thanks

Please check SKU124145 is missing from SOP ART300.-Product is missing from ART300

INC1664908

Please assist to check as the ABO claimed she made a payment for her delayed EPP order with CV and card.CV shows redeemed in system but her card was not deducted upon payment, currently the delayed EPP is still under pending.Request you to remove this CV from the order, we shall request ABO to make a payment once more.ABO number: SITI FASIHAH BT RASEDIOrder number: CV number:

EPP instalment issue

As checked for order 10032460443, ABO has paid for her delayed EPP order using CV and card. On November 1, 23, at 7:33:23 AM, the CV amount was redeemed with the amount RM 336.3 whereas an amount of RM 31.3 was deducted with the credit card on November 2, 23, at 3:40:32 PM. As verified, full payment has been made for installment No. 3 for order 10032460443. Closing the ticket as per confirmation received.

Please assist to check as the ABO claimed she made a payment for her delayed EPP order with CV and card.CV shows redeemed in system but her card was not deducted upon payment, currently the delayed EPP is still under pending.Request you to remove this CV from the order, we shall request ABO to make a payment once more.ABO number: SITI FASIHAH BT RASEDIOrder number: CV number:-EPP instalment issue

INC1692451

Amway websiteNew registered ADSP is not able to update Address, as error saying Please add a serviceable Pin Code to save shipping address. Please check and get it resolved

New registered ADSP is not able to update Address, as error saying "Please add a serviceable Pin Code to save shipping address."

As checked with concern team, pin code is not serviceable. Please co ordinate with business.

Amway websiteNew registered ADSP is not able to update Address, as error saying Please add a serviceable Pin Code to save shipping address. Please check and get it resolved-New registered ADSP is not able to update Address, as error saying "Please add a serviceable Pin Code to save shipping address."

INC1690529

please help to check the report log on what is the reason the order was not successfully charge their card.ABO said card have no issue. & "I double checked with my banker CIMB and found that I have sufficient funds to settle the EPP, but yet couldn't. Eventually when I was trying to make a new order, this page appeared and I attempted to paid in full the DEFAULTED EPP with the same bank account using the DEBIT CARD but this message appeared as attachedSo with this, it is a sure thing that there is something wrong with the payment gateway which created this issue. And unfairly my EPP is revoked and I have to bear the entire amount. I am really upset about this case."

ABO said that their card is valid and was able to make payment for other purchase, but the epp order as per mentioned was not deducted from their card.

We have checked payment txns for order#10032420436 & 10034015168. Hybris receiving "gatewayCode":"INSUFFICIENT_FUNDS". Please find the screenshots attached below for your reference. In this case, kindly ask the user to check with the vendor/bank or change the payment method/card Closing as per confirmation.

please help to check the report log on what is the reason the order was not successfully charge their card.ABO said card have no issue. & "I double checked with my banker CIMB and found that I have sufficient funds to settle the EPP, but yet couldn't. Eventually when I was trying to make a new order, this page appeared and I attempted to paid in full the DEFAULTED EPP with the same bank account using the DEBIT CARD but this message appeared as attachedSo with this, it is a sure thing that there is something wrong with the payment gateway which created this issue. And unfairly my EPP is revoked and I have to bear the entire amount. I am really upset about this case."-ABO said that their card is valid and was able to make payment for other purchase, but the epp order as per mentioned was not deducted from their card.

INC1637979

ABO complaint that having issue to login into Amway account after reset password and the same error msg appears.ID : norhafizah_udin@yahoo.comP/S : Abcd1234

Unable to login to account

Closing this ticket after caller's confirmation. No action was taken from Hybris end.

ABO complaint that having issue to login into Amway account after reset password and the same error msg appears.ID : norhafizah_udin@yahoo.comP/S : Abcd1234-Unable to login to account

INC1658157

Dear Team, The below ADSP has joined under the LRSE program and they do not have the -day Sales criteria/Annual Sales criteria. Kindly check and rectify. However, his upline has received an email stating to assist the below ADSP to complete his -day Sales criteria. Pls check and confirm why this email has been triggered to him.

Technology : New Entry Model : Sale Criteria Enquiry.

Hi Teams are working on this Meanwhile please ignore the mail received for LRSE accounts to upline for criteria. it will be corrected soon.

Dear Team, The below ADSP has joined under the LRSE program and they do not have the -day Sales criteria/Annual Sales criteria. Kindly check and rectify. However, his upline has received an email stating to assist the below ADSP to complete his -day Sales criteria. Pls check and confirm why this email has been triggered to him.-Technology : New Entry Model : Sale Criteria Enquiry.

INC1663652

Hi Team,Seeking your kind assistance to remove the notification has it has been no longer valid and the membership has converted to ABOEmail : yusoffliza237@gmail.com

Received notification for APC even though have convert to ABO

There was a Free Renewal Group associated with #7010383113, which caused the notification to appear. We have removed the Free Renewal Group, and the notification has also been removed. Please see the screenshots attached for more information. Since no additional action is required from hybris, this ticket is marked as Closed. If you have any further questions, please contact us via team chat.

Hi Team,Seeking your kind assistance to remove the notification has it has been no longer valid and the membership has converted to ABOEmail : yusoffliza237@gmail.com-Received notification for APC even though have convert to ABO

INC1700781

Please unlock the payment pl. is unable to complete the process of accepting payments. A message appears (specify contact system administrator).

Please unlock the payment pl..

Hi @Kopchai Chaocharoenkul, The order was order paid by QR, we have processed the order to be paid. Closing on confirmation from caller

Please unlock the payment pl. is unable to complete the process of accepting payments. A message appears (specify contact system administrator).-Please unlock the payment pl..

INC1681796

didn't Open in our System website didn't Open in our System.

didn't Open in our System.

As conformed with caller over teams issue has been resolved .

didn't Open in our System website didn't Open in our System.-didn't Open in our System.

INC1667950

IBO called as their auto renewal payment $ was not deducted although c/card is valid and sufficient funds in card?Please investigate thanks

Ticket # IBO # Richard Lee Auto Renewal Payment Was Not Deducted?

We checked this from MDMS, it was confirmed that the IBO opted for the AUTORENEWAL after the JOB at MDMS ran. Because of this, the IBO doesn't get renewed. It will be picked up in the next cycle.

IBO called as their auto renewal payment $ was not deducted although c/card is valid and sufficient funds in card?Please investigate thanks-Ticket # IBO # Richard Lee Auto Renewal Payment Was Not Deducted?

INC1646016

Please assist to check and rectify as the order is stuck since SEPT. ABO wants to use the RM20 eCoupon stuck into this order.

Order stuck under payment pending

Cart: 10032335057 Total value= RM207.3 ARCredit = 109.00 = successfully captured mpgs card payment = 98.3 = payment failed mpgs payment failed due to insufficient funds. Please find below log for reference. "response":{"gatewayCode":"INSUFFICIENT_FUNDS"} Cart: 10032335057 is stuck in locked state. We have released the cart. ARCredit & coupon are reversed to user account.

Please assist to check and rectify as the order is stuck since SEPT. ABO wants to use the RM20 eCoupon stuck into this order.-Order stuck under payment pending

INC1689671

Shop has physical items, but system BO no auto release & can't manually release.

Shop has physical items, but system BO no auto release & can't manually release

Hi @Phaik Hoek Teoh, Since stock status is set as NLA (no longer available) , system will not allowed to release backorder in that case. This in stock status changed by Haeyeon Hwang on Nov 30th 2023. Please let us know if still having any concerns.

Shop has physical items, but system BO no auto release & can't manually release.-Shop has physical items, but system BO no auto release & can't manually release

INC1702288

Unable to place the order in Mobile APP due to all the items are showing the out of stock, kindly check and do the needful.

Technology : App : App crashing.

As checked their is no error found product are visible in website as well as in app please find below screenshot.

Unable to place the order in Mobile APP due to all the items are showing the out of stock, kindly check and do the needful.-Technology : App : App crashing.

INC1675347

amway website308438ID-Pursue Disinfectant Cleaner it is not showing in post login website & showing other sku id Pursue Disinfectant CleanerItem number : 239815ID , please rectify this asap

-Pursue Disinfectant Cleaner it is not showing in post login website & showing other sku id Pursue Disinfectant CleanerItem number B167

Both the products have different MRP and will be searchable as per stock availability of the product . Kindly verify and let us know in case of any concerns.

amway website308438ID-Pursue Disinfectant Cleaner it is not showing in post login website & showing other sku id Pursue Disinfectant CleanerItem number : 239815ID , please rectify this asap--Pursue Disinfectant Cleaner it is not showing in post login website & showing other sku id Pursue Disinfectant CleanerItem number B167

INC1682116

Booking order not showing in Order History. ABO made a booking order but couldnt see it in his Order History page. Refer attachmentOrder number .

Booking order not showing in Order History.

The Order History page shows that order number 10034186417 is an event order. Kindly refer to the attached screenshot. We've attempted to contact the caller but have unable to receive a response. Since no additional action is required from the hybris end, this ticket is marked as closed. If you have any further questions, please contact us via teams chat or open a new ticket.

Booking order not showing in Order History. ABO made a booking order but couldnt see it in his Order History page. Refer attachmentOrder number .-Booking order not showing in Order History.

INC1691411

Team Issue : Dispute by ABO that auto renew was activated, however for this last renewal, it did not trigger. Membership expired without ABO aware, no notification sent and ABO have lost his bonus. Details Abo # Lim Kim HoeyAttachment appended for other details Result Required Why is the membership past expiry but BOSS show different status - see "CAPTURE " Why did the AUTO RENEW not trigger. Provide Reason and transaction logs Why no notification was sent "IF" the auto renew did attempt and fail to pay. Provide Reason and transaction logs Status : Urgent Thanks & Regards Sherryl

Auto renew did not prompt and membership expired without notice.

Currently there is no bank details mapped with ABO account. MDMS confirmed last year renewal was not auto-renewal, it was manual renewed but they have used the reason as auto-renewal. Also, there are no recent orders placed from this ABO after Oct 2022. ABO's renewal period & bank account removal might have happened long back. Now we don't have logs to check the reason for this issue.

Team Issue : Dispute by ABO that auto renew was activated, however for this last renewal, it did not trigger. Membership expired without ABO aware, no notification sent and ABO have lost his bonus. Details Abo # Lim Kim HoeyAttachment appended for other details Result Required Why is the membership past expiry but BOSS show different status - see "CAPTURE " Why did the AUTO RENEW not trigger. Provide Reason and transaction logs Why no notification was sent "IF" the auto renew did attempt and fail to pay. Provide Reason and transaction logs Status : Urgent Thanks & Regards Sherryl-Auto renew did not prompt and membership expired without notice.

INC1700404

Unable to apply for ABO.CID The last step is to confirm the application. The system will display "Unable to extract data from the system. Please contact the administrator."(used to be a member ada. Expires on June , )please check and fix.

Unable to apply for ABO.

Hello @Kochaporn Chummanee Can you please check the process now ? This is due to old fuzzy data in the system having 3101403588868 which was created in 2022 and is not created properly As checked in boss the user is already registered now and as ABO so closing this incident as confirmed by @[Phongsiri Wongammarukhachok] Thanks

Unable to apply for ABO.CID The last step is to confirm the application. The system will display "Unable to extract data from the system. Please contact the administrator."(used to be a member ada. Expires on June , )please check and fix.-Unable to apply for ABO.

INC1653471

Dear Team, The below PC is unable to change the sponsor, getting the below attached error.

Business :Information Update : PC Sponsor Change Enquiry.

as per the Incident sponsor is set.

Dear Team, The below PC is unable to change the sponsor, getting the below attached error.-Business :Information Update : PC Sponsor Change Enquiry.

INC1647918

Dear Team, The below PC is unable to change the sponsor, getting the below attached error.

Business :Information Update : PC Sponsor Change Enquiry.

As per the request proposed Sponsor now set for them

Dear Team, The below PC is unable to change the sponsor, getting the below attached error.-Business :Information Update : PC Sponsor Change Enquiry.

INC1642911

Hi Team, ADSP is trying to update the GENDER on their web login., but system throws " Account is Blacklisted" Hence, kindly check and do the needful in resolving this issue asap.

Business : Information Change : Gender Update.

Please ask user to try now.

Hi Team, ADSP is trying to update the GENDER on their web login., but system throws " Account is Blacklisted" Hence, kindly check and do the needful in resolving this issue asap.-Business : Information Change : Gender Update.

INC1687258

POS - Issue with scanning option not working

incrqcd7/POS - Issue with scanning option not working

Issue is resolved, Now the order is showing as completed and scanning has been done. Hence closing the case

POS - Issue with scanning option not working-incrqcd7/POS - Issue with scanning option not working

INC1690657

customer called and stated that they are unable to see LOS under them, they have tried with another phone as well as despot they were not able to see. kindly please check and help as soon as possible.

Technology : Hybris Issues : Web Reports : LOS Export Not Working.

The user mentioned here is ADR and ADR will not be able to see the LOS MAP option due business restrictions. only ADS can see the LOS MAP option

customer called and stated that they are unable to see LOS under them, they have tried with another phone as well as despot they were not able to see. kindly please check and help as soon as possible.-Technology : Hybris Issues : Web Reports : LOS Export Not Working.

INC1655239

Hi Team unable to view his frontliners Points in core Plus incentive page.Error # "your session expired."

Technology : Hybris Issues : Web Reports : LOS Export Not Working.

Please change the device and try again, no issues found when tried from ASM

Hi Team unable to view his frontliners Points in core Plus incentive page.Error # "your session expired."-Technology : Hybris Issues : Web Reports : LOS Export Not Working.

INC1651418

Customer and stated that when they are clicking on business center LOS map option is not reflecting on website kindly check and help with the resolution as earliest

Technology : Hybris Issues : Web Reports : LOS Export Not Working.

profile has been synced, please ask user to try now.

Customer and stated that when they are clicking on business center LOS map option is not reflecting on website kindly check and help with the resolution as earliest-Technology : Hybris Issues : Web Reports : LOS Export Not Working.

INC1689586

Same party Id linked with two ABO Please check on priority as order is stuck in payment capture

Same party linked with two ABO

Duplicity removed, It was due to party ID consolidation at MDMS, we have removed the Inactive Account

Same party Id linked with two ABO Please check on priority as order is stuck in payment capture-Same party linked with two ABO

INC1664161

Please find the attachmenet. and hide inactive SOP plan from webstie ASAP.

Hide inactive SOP plan ASAP.

BND036 is hardcoded in Backoffice content slot banner. So, SKU is still showing under "Amway Loyalty Programme" even though the plan is Inactive. Workaround steps shared over the attachment to remove the respective SKU from content slot. Content team has made necessary changes. Now BND036 is not showing under "Amway Loyalty Programme". Caller confirmed to close the INC.

Please find the attachmenet. and hide inactive SOP plan from webstie ASAP.-Hide inactive SOP plan ASAP.