asapp/slue-phase-2 · Datasets at Hugging Face

issue_id stringclasses 867 values	speaker_id stringclasses 58 values	text stringlengths 1 282	utt_index int32 1 72	channel int32 1 2	role stringclasses 2 values	start_ms int32 0 132k	duration_ms int32 240 18.7k	intent stringclasses 8 values	dialog_acts sequencelengths 1 6
0002f70f7386445b	46	hello this is harper valley national bank	1	2	agent	1,669	2,670	replace card	[ "statement_open" ]
0002f70f7386445b	46	my name is elizabeth	2	2	agent	4,839	1,140	replace card	[ "statement_open" ]
0002f70f7386445b	46	how can i help you today	3	2	agent	6,469	1,230	replace card	[ "question_general" ]
0002f70f7386445b	44	hi	4	1	caller	12,890	330	replace card	[ "statement_open" ]
0002f70f7386445b	44	my name is patricia brown	5	1	caller	13,720	1,440	replace card	[ "statement_open" ]
0002f70f7386445b	44	i lost my debit card	6	1	caller	17,420	960	replace card	[ "statement_problem" ]
0002f70f7386445b	44	can you send me a new one	7	1	caller	19,190	810	replace card	[ "statement_problem" ]
0002f70f7386445b	46	which card would you like to replace	8	2	agent	21,539	1,830	replace card	[ "question_check" ]
0002f70f7386445b	44	my	9	1	caller	27,820	510	replace card	[ "answer_general" ]
0002f70f7386445b	44	debit card	10	1	caller	29,120	690	replace card	[ "answer_general" ]
0002f70f7386445b	46	can you repeat that please	11	2	agent	29,569	1,140	replace card	[ "question_repeat" ]
0002f70f7386445b	44	yes	12	1	caller	34,090	300	replace card	[ "answer_agree" ]
0002f70f7386445b	44	my debit card	13	1	caller	34,920	1,170	replace card	[ "answer_general" ]
0002f70f7386445b	46	is there anything else i can help you with today	14	2	agent	36,139	2,400	replace card	[ "question_general" ]
0002f70f7386445b	44	no that was going to be it	15	1	caller	42,490	1,830	replace card	[ "answer_dis", "statement_close" ]
0002f70f7386445b	46	thank you for calling have a great day	16	2	agent	43,639	1,860	replace card	[ "thanks", "statement_close" ]
0002f70f7386445b	44	bye	17	1	caller	48,820	420	replace card	[ "statement_close" ]
0091a706bc604188	3	hello this is harper valley national bank my name is jennifer how can i help you today	3	2	agent	2,440	4,710	check balance	[ "question_general", "statement_open" ]
0091a706bc604188	44	hi my name is elizabeth david i need to check my account balance	4	1	caller	10,690	4,080	check balance	[ "statement_open", "statement_problem" ]
0091a706bc604188	3	alright which one would you like to check	7	2	agent	17,640	1,500	check balance	[ "question_check", "acknowledge" ]
0091a706bc604188	44	my checking account	8	1	caller	22,790	1,140	check balance	[ "answer_general" ]
0091a706bc604188	3	alright your balance is a hundred and thirty four dollars	9	2	agent	28,140	2,730	check balance	[ "acknowledge", "answer_general" ]
0091a706bc604188	3	is there anything else i can help you with today	10	2	agent	34,740	1,770	check balance	[ "question_general" ]
0091a706bc604188	44	thank you	11	1	caller	37,320	300	check balance	[ "thanks" ]
0091a706bc604188	44	that was going to be it	12	1	caller	39,820	960	check balance	[ "statement_close" ]
0091a706bc604188	3	alright well thank you very much	13	2	agent	40,440	2,340	check balance	[ "thanks", "statement_close" ]
00d676d7058c49bb	17	hello this is happy valley national bank my name is jennifer how can i help you today	2	2	agent	1,689	5,010	transfer money	[ "question_general", "statement_open" ]
00d676d7058c49bb	60	hi my name is robert johnson i would like to transfer money between my accounts	3	1	caller	7,820	4,290	transfer money	[ "statement_open", "statement_problem" ]
00d676d7058c49bb	17	oh sure i can help you with that	4	2	agent	12,989	1,530	transfer money	[ "acknowledge" ]
00d676d7058c49bb	17	uh what is the transfer amount	5	2	agent	15,019	1,710	transfer money	[ "question_check", "disfluency" ]
00d676d7058c49bb	60	uh the amount is one hundred and thirty five dollars	6	1	caller	18,170	3,120	transfer money	[ "answer_general", "disfluency" ]
00d676d7058c49bb	17	okay what is the source of the account	7	2	agent	22,519	1,980	transfer money	[ "question_check", "acknowledge" ]
00d676d7058c49bb	60	savings	8	1	caller	25,830	720	transfer money	[ "answer_general" ]
00d676d7058c49bb	17	and what is the destination account	9	2	agent	28,119	2,100	transfer money	[ "question_check" ]
00d676d7058c49bb	60	checking	10	1	caller	31,420	480	transfer money	[ "answer_general" ]
00d676d7058c49bb	17	okay	11	2	agent	33,289	570	transfer money	[ "acknowledge" ]
00d676d7058c49bb	17	so uh one hundred and thirty five dollars has been transferred from your savings account to your checking account is there anything else i can help you with	12	2	agent	35,689	9,000	transfer money	[ "question_general", "statement_general", "disfluency" ]
00d676d7058c49bb	60	no thank you	13	1	caller	45,720	690	transfer money	[ "answer_dis", "thanks" ]
00d676d7058c49bb	17	thank you for calling have a great day	14	2	agent	47,589	1,740	transfer money	[ "thanks", "statement_close" ]
00d676d7058c49bb	60	you too bye bye	15	1	caller	50,220	990	transfer money	[ "statement_close" ]
00f7dce6fc3849a2	44	hello this is harper valley national bank my name is michael	1	2	agent	2,620	2,700	replace card	[ "statement_open" ]
00f7dce6fc3849a2	44	how can i help you today	2	2	agent	5,820	780	replace card	[ "question_general" ]
00f7dce6fc3849a2	6	hi my name is linda brown i lost my credit card can you send me a new one	3	1	caller	9,390	5,160	replace card	[ "statement_open", "statement_problem", "other" ]
00f7dce6fc3849a2	44	which card would you like to apply	4	2	agent	16,620	1,200	replace card	[ "question_check" ]
00f7dce6fc3849a2	6	my credit card	5	1	caller	22,820	780	replace card	[ "answer_general" ]
00f7dce6fc3849a2	44	alright i've ordered your replacement credit card is there anything else i can help you with today	6	2	agent	22,920	4,350	replace card	[ "question_general", "acknowledge", "statement_general" ]
00f7dce6fc3849a2	6	no thank you	7	1	caller	30,260	630	replace card	[ "answer_dis", "thanks" ]
00f7dce6fc3849a2	44	thank you for calling and have a great day	8	2	agent	30,420	1,680	replace card	[ "thanks", "statement_close" ]
010d38f5ada54e0d	53	hello this is harper valley national bank my name is john how can i help you today	1	2	agent	2,019	4,680	check balance	[ "question_general", "statement_open" ]
010d38f5ada54e0d	56	hi my name is james miller i would like to check my account balance	2	1	caller	7,760	5,010	check balance	[ "statement_open", "statement_problem" ]
010d38f5ada54e0d	53	of course and which account would you like to check	3	2	agent	13,919	2,520	check balance	[ "question_check", "acknowledge" ]
010d38f5ada54e0d	56	my savings account	4	1	caller	17,790	1,260	check balance	[ "answer_general" ]
010d38f5ada54e0d	53	alright and your savings account balance is a hundred and six dollars is there anything else i can help you with	5	2	agent	20,679	5,430	check balance	[ "question_general", "acknowledge" ]
010d38f5ada54e0d	56	no thank you that was it	6	1	caller	27,520	1,560	check balance	[ "answer_dis", "thanks" ]
010d38f5ada54e0d	53	thank you for calling you have a great day	7	2	agent	30,539	1,830	check balance	[ "thanks", "statement_close" ]
010d38f5ada54e0d	56	you too	8	1	caller	34,320	450	check balance	[ "statement_close" ]
010eaccb7a23436f	57	hello this is harper valley national bank my name is linda how can i help you today	3	2	agent	1,719	4,440	schedule appointment	[ "question_general", "statement_open" ]
010eaccb7a23436f	17	hi my name is linda garcia i would like to schedule an appointment	4	1	caller	7,190	4,110	schedule appointment	[ "statement_open", "statement_problem" ]
010eaccb7a23436f	57	what day would you like for your appointment	10	2	agent	15,519	1,950	schedule appointment	[ "question_general" ]
010eaccb7a23436f	17	monday	11	1	caller	18,690	570	schedule appointment	[ "answer_general" ]
010eaccb7a23436f	57	monday	12	2	agent	19,889	480	schedule appointment	[ "statement_general" ]
010eaccb7a23436f	57	and what time would you like for your appointment	15	2	agent	24,619	2,130	schedule appointment	[ "question_general" ]
010eaccb7a23436f	17	uh eleven a m	17	1	caller	28,590	1,500	schedule appointment	[ "answer_general" ]
010eaccb7a23436f	57	i have scheduled your appointment for monday at eleven a m	20	2	agent	36,529	4,050	schedule appointment	[ "statement_general" ]
010eaccb7a23436f	57	is there anything else i can help you with	22	2	agent	41,419	1,860	schedule appointment	[ "question_general" ]
010eaccb7a23436f	17	uh no all i need for today thank you so much	23	1	caller	44,360	2,820	schedule appointment	[ "answer_dis", "thanks" ]
010eaccb7a23436f	57	thank you for calling have a great day	25	2	agent	48,919	1,800	schedule appointment	[ "thanks", "statement_close" ]
010eaccb7a23436f	17	you too bye bye	27	1	caller	51,690	1,050	schedule appointment	[ "statement_close" ]
010eaccb7a23436f	57	bye	28	2	agent	54,399	240	schedule appointment	[ "statement_close" ]
0126ffdce48049a9	36	hello this is harper valley national bank my name is mary how can i help you today	2	2	agent	1,270	3,870	get branch hours	[ "question_general", "statement_open" ]
0126ffdce48049a9	57	uh hi mary my name is david jones	4	1	caller	9,020	3,300	get branch hours	[ "statement_open", "disfluency" ]
0126ffdce48049a9	36	how can i help you today	7	2	agent	16,880	1,110	get branch hours	[ "question_general" ]
0126ffdce48049a9	57	i wanted to know the local branch hours	9	1	caller	21,690	2,580	get branch hours	[ "statement_problem" ]
0126ffdce48049a9	36	the branch hours are nine thirty a m a m to five o'clock p m	13	2	agent	28,170	3,180	get branch hours	[ "answer_general" ]
0126ffdce48049a9	57	okay thank you	16	1	caller	35,550	1,110	get branch hours	[ "thanks", "acknowledge" ]
0126ffdce48049a9	36	is there anything else i can help you with	19	2	agent	39,170	1,410	get branch hours	[ "question_general" ]
0126ffdce48049a9	57	no that will be all thank you	22	1	caller	44,190	1,590	get branch hours	[ "answer_dis", "thanks", "statement_close" ]
0126ffdce48049a9	36	thank you for calling have a great day	23	2	agent	44,540	1,410	get branch hours	[ "thanks", "statement_close" ]
020e48edcf0940a4	56	hello this is harper valley national bank my name is michael	1	2	agent	1,693	4,320	transfer money	[ "statement_open" ]
020e48edcf0940a4	56	how can i help you today	2	2	agent	6,663	1,290	transfer money	[ "question_general" ]
020e48edcf0940a4	48	hi my name is jennifer brown	4	1	caller	11,620	2,280	transfer money	[ "statement_open" ]
020e48edcf0940a4	48	i would like to transfer money between my accounts	5	1	caller	14,650	3,780	transfer money	[ "answer_general" ]
020e48edcf0940a4	56	okay uhm what is the transfer amount	6	2	agent	17,693	2,730	transfer money	[ "question_check", "acknowledge", "disfluency" ]
020e48edcf0940a4	48	the amount is one hundred and forty six dollars	7	1	caller	24,760	3,810	transfer money	[ "answer_general" ]
020e48edcf0940a4	56	okay	8	2	agent	28,593	780	transfer money	[ "acknowledge" ]
020e48edcf0940a4	56	and what is the source account	9	2	agent	30,893	1,710	transfer money	[ "question_check" ]
020e48edcf0940a4	48	checking account	10	1	caller	37,320	930	transfer money	[ "answer_general" ]
020e48edcf0940a4	56	okay and what is the destination account	11	2	agent	37,393	2,580	transfer money	[ "question_check", "acknowledge" ]
020e48edcf0940a4	48	savings account	12	1	caller	44,920	930	transfer money	[ "answer_general" ]
020e48edcf0940a4	56	okay	13	2	agent	45,493	570	transfer money	[ "acknowledge" ]
020e48edcf0940a4	56	alright i have one hundred and forty six dollars has been transferred from your checking account to your savings account	14	2	agent	46,523	8,100	transfer money	[ "acknowledge", "statement_general", "disfluency", "other" ]
020e48edcf0940a4	56	is there anything else i can help you with	15	2	agent	55,893	1,680	transfer money	[ "question_general" ]
020e48edcf0940a4	48	no that's all i needed help with today thank you so much for your help	16	1	caller	61,590	3,720	transfer money	[ "answer_dis", "thanks", "statement_close" ]
020e48edcf0940a4	56	thank you for calling have a great day	17	2	agent	64,063	3,270	transfer money	[ "thanks", "statement_close" ]
020e48edcf0940a4	48	you too bye bye	18	1	caller	70,720	1,380	transfer money	[ "statement_close" ]
020e48edcf0940a4	56	bye	19	2	agent	70,693	720	transfer money	[ "statement_close" ]
0224c92b64d144d4	29	hello this is harper valley national bank my name is robert	1	2	agent	3,019	3,930	reset password	[ "statement_open" ]
0224c92b64d144d4	29	how can i help you today	3	2	agent	8,119	1,020	reset password	[ "question_general" ]
0224c92b64d144d4	48	hi my name is john garcia	4	1	caller	10,720	2,040	reset password	[ "statement_open" ]
0224c92b64d144d4	48	i would like to reset my password	5	1	caller	13,290	2,250	reset password	[ "statement_problem" ]

0002f70f7386445b

46

hello this is harper valley national bank

1

2

agent

1,669

2,670

replace card

[ "statement_open" ]

0002f70f7386445b

46

my name is elizabeth

2

agent

4,839

1,140

replace card

[ "statement_open" ]

0002f70f7386445b

46

how can i help you today

3

2

agent

6,469

1,230

replace card

[ "question_general" ]

0002f70f7386445b

44

hi

4

1

caller

12,890

330

replace card

[ "statement_open" ]

0002f70f7386445b

44

my name is patricia brown

5

1

caller

13,720

1,440

replace card

[ "statement_open" ]

0002f70f7386445b

44

i lost my debit card

6

1

caller

17,420

960

replace card

[ "statement_problem" ]

0002f70f7386445b

44

can you send me a new one

7

1

caller

19,190

810

replace card

[ "statement_problem" ]

0002f70f7386445b

46

which card would you like to replace

8

2

agent

21,539

1,830

replace card

[ "question_check" ]

0002f70f7386445b

44

my

9

1

caller

27,820

510

replace card

[ "answer_general" ]

0002f70f7386445b

44

debit card

10

1

caller

29,120

690

replace card

[ "answer_general" ]

0002f70f7386445b

46

can you repeat that please

11

2

agent

29,569

1,140

replace card

[ "question_repeat" ]

0002f70f7386445b

44

yes

12

1

caller

34,090

300

replace card

[ "answer_agree" ]

0002f70f7386445b

44

my debit card

13

1

caller

34,920

1,170

replace card

[ "answer_general" ]

0002f70f7386445b

46

is there anything else i can help you with today

14

2

agent

36,139

2,400

replace card

[ "question_general" ]

0002f70f7386445b

44

no that was going to be it

15

1

caller

42,490

1,830

replace card

[ "answer_dis", "statement_close" ]

0002f70f7386445b

46

thank you for calling have a great day

16

2

agent

43,639

1,860

replace card

[ "thanks", "statement_close" ]

0002f70f7386445b

44

bye

17

1

caller

48,820

420

replace card

[ "statement_close" ]

0091a706bc604188

3

hello this is harper valley national bank my name is jennifer how can i help you today

3

2

agent

2,440

4,710

check balance

[ "question_general", "statement_open" ]

0091a706bc604188

44

hi my name is elizabeth david i need to check my account balance

4

1

caller

10,690

4,080

check balance

[ "statement_open", "statement_problem" ]

0091a706bc604188

3

alright which one would you like to check

7

2

agent

17,640

1,500

check balance

[ "question_check", "acknowledge" ]

0091a706bc604188

44

my checking account

8

1

caller

22,790

1,140

check balance

[ "answer_general" ]

0091a706bc604188

3

alright your balance is a hundred and thirty four dollars

9

2

agent

28,140

2,730

check balance

[ "acknowledge", "answer_general" ]

0091a706bc604188

3

is there anything else i can help you with today

10

2

agent

34,740

1,770

check balance

[ "question_general" ]

0091a706bc604188

44

thank you

11

1

caller

37,320

300

check balance

[ "thanks" ]

0091a706bc604188

44

that was going to be it

12

1

caller

39,820

960

check balance

[ "statement_close" ]

0091a706bc604188

3

alright well thank you very much

13

2

agent

40,440

2,340

check balance

[ "thanks", "statement_close" ]

00d676d7058c49bb

17

hello this is happy valley national bank my name is jennifer how can i help you today

2

agent

1,689

5,010

transfer money

[ "question_general", "statement_open" ]

00d676d7058c49bb

60

hi my name is robert johnson i would like to transfer money between my accounts

3

1

caller

7,820

4,290

transfer money

[ "statement_open", "statement_problem" ]

00d676d7058c49bb

17

oh sure i can help you with that

4

2

agent

12,989

1,530

transfer money

[ "acknowledge" ]

00d676d7058c49bb

17

uh what is the transfer amount

5

2

agent

15,019

1,710

transfer money

[ "question_check", "disfluency" ]

00d676d7058c49bb

60

uh the amount is one hundred and thirty five dollars

6

1

caller

18,170

3,120

transfer money

[ "answer_general", "disfluency" ]

00d676d7058c49bb

17

okay what is the source of the account

7

2

agent

22,519

1,980

transfer money

[ "question_check", "acknowledge" ]

00d676d7058c49bb

60

savings

8

1

caller

25,830

720

transfer money

[ "answer_general" ]

00d676d7058c49bb

17

and what is the destination account

9

2

agent

28,119

2,100

transfer money

[ "question_check" ]

00d676d7058c49bb

60

checking

10

1

caller

31,420

480

transfer money

[ "answer_general" ]

00d676d7058c49bb

17

okay

11

2

agent

33,289

570

transfer money

[ "acknowledge" ]

00d676d7058c49bb

17

so uh one hundred and thirty five dollars has been transferred from your savings account to your checking account is there anything else i can help you with

12

2

agent

35,689

9,000

transfer money

[ "question_general", "statement_general", "disfluency" ]

00d676d7058c49bb

60

no thank you

13

1

caller

45,720

690

transfer money

[ "answer_dis", "thanks" ]

00d676d7058c49bb

17

thank you for calling have a great day

14

2

agent

47,589

1,740

transfer money

[ "thanks", "statement_close" ]

00d676d7058c49bb

60

you too bye bye

15

1

caller

50,220

990

transfer money

[ "statement_close" ]

00f7dce6fc3849a2

44

hello this is harper valley national bank my name is michael

1

2

agent

2,620

2,700

replace card

[ "statement_open" ]

00f7dce6fc3849a2

44

how can i help you today

2

agent

5,820

780

replace card

[ "question_general" ]

00f7dce6fc3849a2

6

hi my name is linda brown i lost my credit card can you send me a new one

3

1

caller

9,390

5,160

replace card

[ "statement_open", "statement_problem", "other" ]

00f7dce6fc3849a2

44

which card would you like to apply

4

2

agent

16,620

1,200

replace card

[ "question_check" ]

00f7dce6fc3849a2

6

my credit card

5

1

caller

22,820

780

replace card

[ "answer_general" ]

00f7dce6fc3849a2

44

alright i've ordered your replacement credit card is there anything else i can help you with today

6

2

agent

22,920

4,350

replace card

[ "question_general", "acknowledge", "statement_general" ]

00f7dce6fc3849a2

6

no thank you

7

1

caller

30,260

630

replace card

[ "answer_dis", "thanks" ]

00f7dce6fc3849a2

44

thank you for calling and have a great day

8

2

agent

30,420

1,680

replace card

[ "thanks", "statement_close" ]

010d38f5ada54e0d

53

hello this is harper valley national bank my name is john how can i help you today

1

2

agent

2,019

4,680

check balance

[ "question_general", "statement_open" ]

010d38f5ada54e0d

56

hi my name is james miller i would like to check my account balance

2

1

caller

7,760

5,010

check balance

[ "statement_open", "statement_problem" ]

010d38f5ada54e0d

53

of course and which account would you like to check

3

2

agent

13,919

2,520

check balance

[ "question_check", "acknowledge" ]

010d38f5ada54e0d

56

my savings account

4

1

caller

17,790

1,260

check balance

[ "answer_general" ]

010d38f5ada54e0d

53

alright and your savings account balance is a hundred and six dollars is there anything else i can help you with

5

2

agent

20,679

5,430

check balance

[ "question_general", "acknowledge" ]

010d38f5ada54e0d

56

no thank you that was it

6

1

caller

27,520

1,560

check balance

[ "answer_dis", "thanks" ]

010d38f5ada54e0d

53

thank you for calling you have a great day

7

2

agent

30,539

1,830

check balance

[ "thanks", "statement_close" ]

010d38f5ada54e0d

56

you too

8

1

caller

34,320

450

check balance

[ "statement_close" ]

010eaccb7a23436f

57

hello this is harper valley national bank my name is linda how can i help you today

3

2

agent

1,719

4,440

schedule appointment

[ "question_general", "statement_open" ]

010eaccb7a23436f

17

hi my name is linda garcia i would like to schedule an appointment

4

1

caller

7,190

4,110

schedule appointment

[ "statement_open", "statement_problem" ]

010eaccb7a23436f

57

what day would you like for your appointment

10

2

agent

15,519

1,950

schedule appointment

[ "question_general" ]

010eaccb7a23436f

17

monday

11

1

caller

18,690

570

schedule appointment

[ "answer_general" ]

010eaccb7a23436f

57

monday

12

2

agent

19,889

480

schedule appointment

[ "statement_general" ]

010eaccb7a23436f

57

and what time would you like for your appointment

15

2

agent

24,619

2,130

schedule appointment

[ "question_general" ]

010eaccb7a23436f

17

uh eleven a m

17

1

caller

28,590

1,500

schedule appointment

[ "answer_general" ]

010eaccb7a23436f

57

i have scheduled your appointment for monday at eleven a m

20

2

agent

36,529

4,050

schedule appointment

[ "statement_general" ]

010eaccb7a23436f

57

is there anything else i can help you with

22

2

agent

41,419

1,860

schedule appointment

[ "question_general" ]

010eaccb7a23436f

17

uh no all i need for today thank you so much

23

1

caller

44,360

2,820

schedule appointment

[ "answer_dis", "thanks" ]

010eaccb7a23436f

57

thank you for calling have a great day

25

2

agent

48,919

1,800

schedule appointment

[ "thanks", "statement_close" ]

010eaccb7a23436f

17

you too bye bye

27

1

caller

51,690

1,050

schedule appointment

[ "statement_close" ]

010eaccb7a23436f

57

bye

28

2

agent

54,399

240

schedule appointment

[ "statement_close" ]

0126ffdce48049a9

36

hello this is harper valley national bank my name is mary how can i help you today

2

agent

1,270

3,870

get branch hours

[ "question_general", "statement_open" ]

0126ffdce48049a9

57

uh hi mary my name is david jones

4

1

caller

9,020

3,300

get branch hours

[ "statement_open", "disfluency" ]

0126ffdce48049a9

36

how can i help you today

7

2

agent

16,880

1,110

get branch hours

[ "question_general" ]

0126ffdce48049a9

57

i wanted to know the local branch hours

9

1

caller

21,690

2,580

get branch hours

[ "statement_problem" ]

0126ffdce48049a9

36

the branch hours are nine thirty a m a m to five o'clock p m

13

2

agent

28,170

3,180

get branch hours

[ "answer_general" ]

0126ffdce48049a9

57

okay thank you

16

1

caller

35,550

1,110

get branch hours

[ "thanks", "acknowledge" ]

0126ffdce48049a9

36

is there anything else i can help you with

19

2

agent

39,170

1,410

get branch hours

[ "question_general" ]

0126ffdce48049a9

57

no that will be all thank you

22

1

caller

44,190

1,590

get branch hours

[ "answer_dis", "thanks", "statement_close" ]

0126ffdce48049a9

36

thank you for calling have a great day

23

2

agent

44,540

1,410

get branch hours

[ "thanks", "statement_close" ]

020e48edcf0940a4

56

hello this is harper valley national bank my name is michael

1

2

agent

1,693

4,320

transfer money

[ "statement_open" ]

020e48edcf0940a4

56

how can i help you today

2

agent

6,663

1,290

transfer money

[ "question_general" ]

020e48edcf0940a4

48

hi my name is jennifer brown

4

1

caller

11,620

2,280

transfer money

[ "statement_open" ]

020e48edcf0940a4

48

i would like to transfer money between my accounts

5

1

caller

14,650

3,780

transfer money

[ "answer_general" ]

020e48edcf0940a4

56

okay uhm what is the transfer amount

6

2

agent

17,693

2,730

transfer money

[ "question_check", "acknowledge", "disfluency" ]

020e48edcf0940a4

48

the amount is one hundred and forty six dollars

7

1

caller

24,760

3,810

transfer money

[ "answer_general" ]

020e48edcf0940a4

56

okay

8

2

agent

28,593

780

transfer money

[ "acknowledge" ]

020e48edcf0940a4

56

and what is the source account

9

2

agent

30,893

1,710

transfer money

[ "question_check" ]

020e48edcf0940a4

48

checking account

10

1

caller

37,320

930

transfer money

[ "answer_general" ]

020e48edcf0940a4

56

okay and what is the destination account

11

2

agent

37,393

2,580

transfer money

[ "question_check", "acknowledge" ]

020e48edcf0940a4

48

savings account

12

1

caller

44,920

930

transfer money

[ "answer_general" ]

020e48edcf0940a4

56

okay

13

2

agent

45,493

570

transfer money

[ "acknowledge" ]

020e48edcf0940a4

56

alright i have one hundred and forty six dollars has been transferred from your checking account to your savings account

14

2

agent

46,523

8,100

transfer money

[ "acknowledge", "statement_general", "disfluency", "other" ]

020e48edcf0940a4

56

is there anything else i can help you with

15

2

agent

55,893

1,680

transfer money

[ "question_general" ]

020e48edcf0940a4

48

no that's all i needed help with today thank you so much for your help

16

1

caller

61,590

3,720

transfer money

[ "answer_dis", "thanks", "statement_close" ]

020e48edcf0940a4

56

thank you for calling have a great day

17

2

agent

64,063

3,270

transfer money

[ "thanks", "statement_close" ]

020e48edcf0940a4

48

you too bye bye

18

1

caller

70,720

1,380

transfer money

[ "statement_close" ]

020e48edcf0940a4

56

bye

19

2

agent

70,693

720

transfer money

[ "statement_close" ]

0224c92b64d144d4

29

hello this is harper valley national bank my name is robert

1

2

agent

3,019

3,930

reset password

[ "statement_open" ]

0224c92b64d144d4

29

how can i help you today

3

2

agent

8,119

1,020

reset password

[ "question_general" ]

0224c92b64d144d4

48

hi my name is john garcia

4

1

caller

10,720

2,040

reset password

[ "statement_open" ]

0224c92b64d144d4

48

i would like to reset my password

5

1

caller

13,290

2,250

reset password

[ "statement_problem" ]