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adamamer20

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synthetic-sentiment-segmentation

like 0

the room was ridiculously small roughly extending my arms between bed and door and between wardrobe and wall i had already crossed it and you wouldn t find out having booked it until you were actually inside it too expensive for what it was even in london hotels should be obliged to give minimum size of room on booking com it s actually a kind of bogus if they don t, good location easy to get to from paddington mins walk close to restaurants and pubs

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overall hotel was clean but the outside of toilet had blood from pervious guest which i didn t appreciate could have been cleaned better by staff however the lady who greeted me at the reception layla was ever so helpful and kind she literally made my evening, the location quite a bit of noice and the area in general was a bit grim having the choice of bath or shower rather than the booking being pot luck beautiful as the free standing bath was i much prefer a shower for the overall cost of a night s stay the breakfast might have been included

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fridge was not working on arrival lights complicated to operate and room was dark quite noisy

0-fridge 1-was 2-not 3-working 4-on 5-arrival 6-lights 7-complicated 8-to 9-operate 10-and 11-room 12-was 13-dark 14-quite 15-noisy

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the hotel location it s a walking distance for many things, good location very friendly courteous staff covent garden only a shorticultural walk furniture a bit scruffy coffee table even a small one would be nice bit pricey, customer service everything superb. Awful breakfast

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good for a one night experience not worth the money for a longer stay many hotels in the area are nice and less expensive we stayed a wednesday and thursday tried to extend it by one day due to our flight and the price doubled to for a friday so we had to leave and find a different hotel for one night the place is little bit far from main facilities although there are several public transport units to easily reach there

0-good 1-for 2-a 3-one 4-night 5-experience 6-not 7-worth 8-the 9-money 10-for 11-a 12-longer 13-stay 14-many 15-hotels 16-in 17-the 18-area 19-are 20-nice 21-and 22-less 23-expensive 24-we 25-stayed 26-a 27-wednesday 28-and 29-thursday 30-tried 31-to 32-extend 33-it 34-by 35-one 36-day 37-due 38-to 39-our 40-flight 41-and 42-the 43-price 44-doubled 45-to 46-for 47-a 48-friday 49-so 50-we 51-had 52-to 53-leave 54-and 55-find 56-a 57-different 58-hotel 59-for 60-one 61-night 62-the 63-place 64-is 65-little 66-bit 67-far 68-from 69-main 70-facilities 71-although 72-there 73-are 74-several 75-public 76-transport 77-units 78-to 79-easily 80-reach 81-there

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staff were amazing the beds most comfortable and lovely bathroom we felt so welcome definitely going to be back too close by paddington station easy access to the rest of london breakfast quite comfortable, we were put in one of the apartments on the first floor nice that it had a mini kitchen but had no air conditioning and we were there during a warm snap a bit uncomfortable be sure to specifically ask not for this room if you are going in the summer. Design staff attitude good transport link airport pick up cheap price for return excellent cocktails roof terrace

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no kettle just microwave fridge is a normal minibar cooler that gets defrosted each time you remove room card no facilities for cooking a proper meal just cold breakfast though i felt the food was somewhat overpriced especially for the portion size but maybe this is just indicative of london can not complain at all however about the quality or taste of the food which was delicious, the door of the bathroom was not closing properly the bad was a bit short. We only stayed for one night however we had a member of staff walk into our room at am i am assuming this was housekeeping however since we were checking out in three hours we saw this as pointless and quite rude there wasn t a knock or announcement the staff member just walked in. Ye s was happy with all it was near oxford and bond and it was nice to just sit in lobby and thankyou it brekfast was very nice all good for the money for the center of london thankyou xxxx will stay again when i get to london again

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room size very small bathroom small, the complimentary tea and cakes in the afternoon was unexpected the hotel is in a quiet location exceptionally clean and the staff are very friendly

0-room 1-size 2-very 3-small 4-bathroom 5-small, 6-the 7-complimentary 8-tea 9-and 10-cakes 11-in 12-the 13-afternoon 14-was 15-unexpected 16-the 17-hotel 18-is 19-in 20-a 21-quiet 22-location 23-exceptionally 24-clean 25-and 26-the 27-staff 28-are 29-very 30-friendly

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staff are very helpful and speak fairly good english location is ideal for all the tourist attractions facilities for disable person was not perfect, the staff were very helpful and polite and the standard of housekeeping was very good the hotel s location was perfect for visiting the main sites of paris

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wifi was useless nowhere close by to eat no air conditioning room was too hot had to leave windows open noisy, very comfortable extra large beds very good breakfast for promoted price euro

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location was very convenient to central station room was very nice and staff cordial general cleanliness was good and we very much enjoyed the breakfast, i stayed in the annex part and there was no lift by the time i d got to my room on the third floor i was ready for bed, slightly worn out feeling about the hotel our bathroom was ok but smelled of mold and i am sure there was some on the tiles also the air in the hotel was stuffy. Great location all walking distance to city center and all turist attractions. Quite expensive to stay there

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the room was small for two people with big suitcases but it wasn t unbearable. Air con poor breakfast a bit odd didn t offer a cooked option until another couple asked and so they asked us as well we upgraded to a suite but it was a disabled setup so not perfect for us waste of money. The extra bed pull out sofa bed was very uncomfortable to sleep on i was surprised to see that we did not get what we had booked for which was double bed and single bed we instead got twin beds pushed together and a sofa cum bed the sofa bed was not actually a bed it was actually a very thin fold able mattress that gave me lower back pain after one nights sleep on it the three of us my parents and i ended up sleeping on the double bed which was luckily spacious enough for us three towards the end of our stay would not recommend anyone above to sleep on the extra bed, front desck staff are friendly quite place family room space modern style safety

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our stay was four nights i didn t know which days if any the room was going to be serviced on the third morning i had to go and ask for more tea bags and toilet paper it was possible they were going to service and replenish anyway that day but i just wasn t aware likewise hotel is well located for public transport staff were helpful and friendly also room was a little dated compared to the photographs online so was a little misleading but this was not a problem great overall stay yet some rooms need to be reformed despite nicely decorated rooms the staff was polite and welcoming

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excellent location within walking distance of la rambla and a few meters from the parallel metro station the staff was helpful and polite the internet connection worked very well the bed was large and comfortable, the metro station right next to the hotel lancaster gate station is closed until july this was not informed prior to arrival the windows are very drafty and the bed was right under the window made for some very cold nights in winter season no bathroom curtain makes for very wet floor in entire bathroom after showering, this hotel is advertised as starts but feels much more like an average overpriced star hotel, maids came quite early we wanted a bit of a lay in and were woken by the maids knocking at as you walk in the lobby is very impressive and you immediately think you are going to have an amazing stay the staff are welcoming but at the end of the day for us it was the room that counted and it was disappointing

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big comfortable well equipped rooms friendly and attentive staff excellent location would definitely return. Excellent location for city break good food and staff all very friendly and helpful. Wifi didn t always work properly despite reporting it to reception. Very convinient location and very helpful staff

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we enjoyed the swimming pool and the timings were great as we got to use the facilities more also room service was very puntual not enough staff on check in took minutes complained was given a voucher for a free drink wasn t too impressed with that at all although charging to use the pool and for the use of a pool towel getting one teabag per couple in the room not being able to check in early without paying an additional cost not getting enough toiletries per couple furniture and appearance of hotel very tired and shabby charging to leave luggage on arrival day in addition rooms tend to be noisy hotel solution earplugs provided very small rooms

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perhaps a shelf or two to unpack but we made use of the drawer under the bed although excellent location few min walk to the bus stops and subway quiet and clean room generally good service and responsiveness from the staff. Venue, air conditioning noisy had to turn it off at night first room had a draft coming through from under cupboards but given its a new hotel expect teething issues manager was great and moved us straight away to a new room which was lovely old room took a while to warm up so not sure if ac isn t working as should small cleanliness issues such as wrappers under drawer and window ledge stains first room minibar was half empty second room still things missing also as the hotel is next to a train station the room can be noisy i don t think it s built in a way to keep our the train and road vehicle noise the other point walls and doors are thin so thin that each time someone in hotel rooms next to us are opening their door we thought someone is opening out door also opening and closing doors as well as talking is easily heard from your room bed

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really very good hotel and locating the bad things i had only the room size was really small

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the bed was probably the best i have ever slept in the room itself was big and nice and warm great location for piccadilly and central line. Could of done with a swimming pool. No phone in room no sauna or steam neither mentioned at check in ac not working bed not made promised heater and brought a duvet instead came downstairs times in space of an hour between made to wait mins for a heater had to chase twice room generally not cleaned to standard expected e g didn t take dirty cups and didn t replace pubic and normal hair in the bathrobe. The location was superb and the staff was really nice i loved that there was a h desk and the rooms are good for a days stay. There are several areas being renovated at the moment like the pool and the bar which we were not aware of however we were not affected by any of the work going on and we probably would not have had time to use them if they were available

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absolutely amazing went hear for my birthday they arranged something special for us was lovely staff were amazing very good room was amazing stayed in a club room it was so spacious and clean would recommend to anyone to stay hear will be going back regularly, the wifi is not that great breakfast standards are just average and not recommended as per price a lot of complementary snack and drinks the room is very neat and clean likewise the breakfast was really bad noisy crowdy messy and few seatings and too little time only open to on weekdays had to que every morning to get a table the rooms are too small for a family

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absolutely nothing great staff great location great food great time, prices of food and drink in rooftop bar were slightly pricey but the view made it worth it the entrance to the hotel was not clearly marked and was difficult to find in addition there we not signs around the building that were easy to view from the street so travelers coming from the underground station would have difficultly identifying the building. Busy street with tram and car traffic all night rather loud, standard double room slightly overpriced metro noise could be heard at night time though absolutely love this hotel we ve stayed here a few times and have always been treated exceptionally well by them excellent location beautiful d cor and lovely rooms excellent staff

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beautiful hotel in excellent location excellent customer service when i complained about noise in the basement bedroom i was in the staff were extremely helpful and apologetic and were quick to move me to a different room though breakfast was very poor and dining room for breakfast was very crowded we have waited for seat bathrooms are too small the bed is amazing the location is superb close to everything reception are very helpful telling you about barcelona richard was very helpful everyday of our stay

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the staff was not friendly, nicely decorated room quiet side street very friendly helpful staff, when i booked for days i was told that i would have free breakfast when i got there they said that i only had free days they picked the days well for of the days they picked i had extremely early trips planned i would leave before breakfast even started they would not switch my breakfast days considering the money i spent i was very disappointed and felt robbed it seemed very cheap and penny pinching on the hotels part some improvements train the housekeeping staff to first look at the do not disturb door hanging sign on the door handles before knocking on guest room doors at am then after around or am enter the unit to do the cleaning i was out of my room for touring the city by am when i returned i saw to my dismay that the bed wasn t made the towels in the bathroom weren t refolded or replaced and the room wasn t tidied up i had to decide whether to tip the housekeeping staff when i left the hotel the next day in the end common decency won out over common sense revise the elevator directory of services and facilities to omit references to a gym on the floor there was no such facility on the property if the property wants people to enjoy the bar at the ij dock facility they need to promote it more just having the bar there on the ij dock is not enough how about a promotion that includes a bar beverage in combination with a tour of one of the docked yachts at the adjacent marina how about a sunset canal or ij river boat cruise that concludes with dinner at the hotel elderly or mobility challenged guests please note that the shower stall in the bathroom does not have safety rails to hold on to and there is a high step from the bathroom floor into the shower and a low step from the shower to the curb then that high step to the bathroom floor i didn t see that step situation and fell on my right hip after taking a shower hotel manager please install safety rails to the shower stalls if you want to avoid lawsuits from disabled guests. The beds were amazingly comfortable the kitchenette in our room was a wonderful surprise the rooftop terrace bar was incredible

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ideal location comfortable, hard beds shower bathroom configuration for companion travellers not suitable and the coffee is awful and is such an easy thing to get right very clean room very comfortable value for money the rooms setup is very good it was important that they have their own car parking as i had a car

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close to a metro station and tram also some bus routes around the corner a quiet neighborhood but also a bit far from the city center comfortable bed microwave oven and coffee tea supplies in the room very good breakfast bacon scrambled eggs omelet sausages several types of ham and cheese yoghurt fruit many types of bread and pastries even a chocolate fountain a restaurant which is open until late in the evening a shopping center nearby a swimming pool outdoor on the roof terrace hotel provides a taxi service to the airport euros for persons as well as difficult to park your car close to the hotel. Rooms a little stuffy problem working the air conditioning also sleep impossible due to room temperature thermostat just didn t work and window wouldn t open informed staff twice window was opened but couldn t keep it open at night due to noise from euston and thermostat wasn t fixed moreover the coffee and cake was a bit of a let down that may just be me though very expensive if you want to have a late checkout however i do understand that it probably disrupts the standard housekeeping routine

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nothing wrong with hotel but the surrounding area a bit grotty

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great location very comfortable bed good shower and milton brown toiletries and staff were very nice no cider in the lounge

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room service burgers complementary fizz because it was a surprise night away for my husband slightly noisy from the train

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i was very disappointed with this hotel i booked nights prepaid with booking com the first night the wifi didn t work in my room and i couldn t do any of my work when i said it to the staff at reception she nearly laughed at me and told me every room has wifi the next day i told the receptionist again and i was moved to a room with no air con when i said it to reception they moved me again to a room that was extremely noisy and had a green light on the ceiling it looked like a smoke alarm but wasn t i honestly had the worst night sleep another thing i noticed in the two nights i stayed in the kingsley they only had one person on reception at all times, late check in and overcharged despite location on the thames close to vauxhall and westminster tube stations. Modern tv but in an old piece of furniture with a complex system

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wifi didn t work well in our room poor internet service we had to move rooms no dishes in studio only one cup for two people and no silverware or liquid dish soap safe user unfriendly

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the room was spotless and very comfortable staff were very friendly the location was really good minute walk to south kensington station the rooms were quite small i initially booked the larger executive room and was surprised to find that i had just enough room to walk around the bed but barely space to leave my suitcase when i moved to a normal room for the last night this room may have been slightly less luxurious but possibly even bigger than the executive room receptionists were helpful and the breakfast was nice

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the staff very efficient nevertheless parking in hotel car park cost us from friday to sunday on top of a congestion charge of had never heard of congestion charges i was also charged to use health suite and gym which i thought was part of price. Brilliant location for london theatres. The view was spectacular and the room was clean and well looked after it was nice and simple to walk to the arc de triumph and the tube was easily accessible from the hotel. The lighting in the room could have been better i e reading lights, the room was lovely and comfortable and the plugs were near the dressing table so you could dry your hair in the mirror liked the cocktail bar

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we stayed over night prior to our trip to paris we only met the reception staff and they were brilliant friendly efficient and helpful because of them i would rerecommend this hotel to my friends likewise loved the room very spacious and comfortable good breakfast nice bar area nice pool but was out of use. Room was cosy good location for shops helpful reception staff and porter good choice at breakfast

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comfy beds and pillows upgraded our room great hotel will be coming back again. Huge beds cleaners came into our room at half on sunday morning whilst we were still in bed trying to clean the room breakfast wasn t great. Very clean and fantastic breakfast

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quite clean comfortable all you need for a one night stay also good breakfast

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rude staff at reception insisting on passport id from both room guests as if it was some kind of police identity parade though location very friendly staff lovely bar area, the staff was very friendly that is for me very important would have been nice for a least one english person on reception frustrating this time not as good as weeks ago breakfast price needs reviewing too expensive very dirty they said free parking but they didn t say if you will find a place because there are a lots of cars after pm you will not get the free parking not quite as lavish as i was expecting but still great nonetheless

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lifts are not big enough for the number of floors and people so often you wait ages for a lift

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the room was nothing like the photos it was very tight and very small there is no bar and the breakfast is very basic it is also right in front of a very noisy disco that plays loud music too at weekends so if you want your window open forget it, breakfast and location is perfect just min to duomo by walk. Under trained staff debited twice gbp instead of once from my credit card and i am trying to get my money back though manager accountant are cooperating still as of now i am losing gbp for no fault of mine. They kick me out last one day of my trip location is excellent and staff were really friendly and hard working room was comfortable with controllable heating comfortable bed and quiet no noise from traffic or other guests we were away on a birthday trip and really appreciated the little birthday cakes left in our room. Staff are a little over stressed and overall the hotel is more a three than a four star

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the hotel was clean and everything looked new friendly staff ideal location i was concerned whether there would be any noise but very quiet

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nothing it s a great hotel, rooms were not cleaned the whole of our stay despite requests from us to them to be cleaned and fresh towels to be provided, great location exceptional customer services decor was very nice room was very large

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water pressure terrible lighting terrible very sterile. Slightly expensive for night though the facilities and the bar area was very pleasant and the room was quite comfortable the location near the quay was beautiful and it was reasonably close to the o area which we were visiting conversely breakfast was nice and correct despite one male waiter who was not friendly at all we had a very nice side view to avenida diagonal the room was very clean and on one day i left a note with a request for the maid and she was very nice and left me products we were in walking distance to el corte ingles so we could go to their supermarket and bring back what we bought easily the bus station was min away when we booked we made a request and the hotel actually took it in consideration others just tell you that you can ask for things at the hotel and of course most of the times they can t meet your demands as all the rooms are already booked great quality tv

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rooms are a bit small totally fine for one person but it would be hard to fit two bigger suitcases room was very dusty didn t replenish the toiletries or towels or mini bar had to keep asking them to do it and still after requesting still wasn t done they also billed us for smoking in the room which did not happen good location for quick travel via public transport to centraal

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the shower was see through from both the bathroom as well as from the bedroom very poor room size staff decided to walk in the room when they felt convenient not value for money, the lack of hanging space for one of us excellent reception staff didn t have to wait at all we were upgraded to a double room lovely view when we were checking out there was a bit of a wait and a very helpful chap casket if he could help and validated the car park ticket great bar and views the smart phone moreover proximity to the metro breakfast car parking facilities

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miserable staff poor service in restaurant v helpful friendly staff and good food in restaurant. The location is star perfect service superb and the clean modern facilities and rooms were outstanding. Construction go on on the street. Everything about this hotel is fantastic but especially the staff they were beyond amazing the walk to nearest metro was a beautiful one lots of amenities and restaurants on the way the hotel has a whatever whenever service which is literally what it says on the tin fab conversely great hotel excellent location a very short walk to champs elyees and arc triumph

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room was small but enough space for a two night stay view from the room directly onto the buildings opposite but this what you would expect in the gothic quarter in addition missing kettle to make my own cup of tea. Comfortable room good breakfast great location in museum quarter there was no full length mirror wifi connection was hit and miss the bathroom window was covered with a curtain but i could imagine it could be seen into from a neighbour

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nice place nice people and well situated on the water front, bed wasn t very comfortable breakfast buffet was cold despite staff member probing it with a thermometer

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the balcony gym elemis toiletries in the bathroom and super comfy bed

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the pillows were wierd and uncomfortable besides that it was fantastic great food room service took about mins location is absolutely perfect wi fi authorization could be less annoying however it s acceptable in current form really nothing else to mention here. Very close to the city and convenient bed was comfortable on the other hand great customer service georgina on reception was amazing really made our stay worth while we even got handed a warm cookie each on arrival lovely touch. Staff location value for the money conversely the room was too warm for me and i was not able to change the air con

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the location was brilliant easy walking to covent garden and the theatres our room was very comfortable and clean breakfast was excellent we were in the executive restaurant and had table service this wasn t extra it came with the room the staff were very friendly and helpful overall a really great stay for one room was absolutely too small there was barely any space to walk around the bed and even more so for our suitcases was definitely too cramped also they could not offer us bottled water to the room and told us to drink from the tap or go to the tesco to get one for the money being asked per night you would think this could be offered without a problem also staff seemed a bit off and just annoyed at really anything that was asked from them despite shower took long time to heat up and not particularly good flow telephones didn t work between rooms toilets in basement not cleaned after sat night still grubby sun morning breakfast service really slow inefficient and sausage not cooked through, breakfast staff were a little disorganised had to ask several times for certain things room pretty small that s standard for london unless paying big money but maybe a little less furniture would be better

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bit far from tube still if exploring central london or if you are not familiar with london and the tube system the journey here from padington central points in london would be daunting i would stay in a different hotel if i wasn t familiar with london, the room was adequate and the whole place was charming the location could not be better and right outside the door on the sunday was the monthly antique market last sunday of the month all in all a fantastic experience as well as the room was a little on the small side felt like we were in a cupboard but it was ok for our short stay. There wasn t anything we didn t like and would stay at the hotel russell again continental breakfast was very good value for money have stayed at this hotel on quite a few occasions and always enjoy the experience the rooms are always nice and clean great area near to kensington gardens my favourite hotel

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noise fron builders. Rooms too small and lack of changing clean towels or room tidy over the days stayed

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the staff was extremly helpful and problem solving

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the hotel is absolutely beautiful and elegant conversely arrived back to hotel after an evening out pm and was unable to get a coffee nightcap in the lounge restaurant area we were informed that facility stopped at pm which felt rather early for a hotel. Friendly staff great location for our needs amazing shower had also told the hotel it was our anniversary prior to our stay and there was a card and complimentary chocolate brownie in our room such a nice touch likewise just a little bit more floor space. Food was expensive and not many choices the location was great the staff was very nice and helpful

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proximity to tube and train great location with many shops and restaurants hotel beautiful clean and with friendly staff room clean and relatively spacious beds extremely comfy shower powerful water and wifi in room

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went to breakfast and my room number was not on the list so i was told breakfast was not included which considering the price of the room i thought this was poor

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booking com didn t book rooms that we had payed for only one we had to pay for another room which restricted us of doing things as we didn t have much money after payn twice totally disgusted with booking com will not use them again i also sent you a email and was expecting a reply but didn t even get one i want a explanation. There was no tea or coffee making facilities in the room this would have been nice but didn t detract from the experience. Staff were excellent check in welcoming great view from room good lounge facility for meeting friends, drinking water was not replenished daily the kitchen was closed during our stay so their restaurant and bar were not able to supply any hot food during the day light modern decor comfy bed funky bar. The reception desk attendants were a bit dry in welcoming new guest

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modern comfortable bed and clean shower is great, the waitresses were too rude even for german standards and the bed is terrible, loved the small kitchenette with fridge and microwave ideal for families, i should have booked to stay longer

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a little more variety of the eggs, good food and reasonable prices. Drugged out kids sleeping on the steps unfriendly staff at check in a very small room no functioning air con a tv very very far away from the bed amazing work as the room was so small but the layout of the room so bad a maid banging at the door at am to make up the room and again at am. Nice staff very energetic and without negative attitude location just great underground around one corner lovely neighbourhood and caf s reastaurants around the other

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great rooms stunning architecture yet stylish hotel in a great location the canals are very busy at night full of bars and restaurants and people strolling along it is not a relaxing location but as soon as you step into the hotel it is quiet with great service they serve a good range of aperitif with olives and crisps not cheap but a real treat lovely staff good quality modern hotel with spacious rooms buffet breakfast had a lot of variety great free private parking great value for money the hotel looks from the outside like a very cheap hotel but from the inside it s very nice so don t judge things or people at the very first time i found jaro at the front desk very helpful and genuine he made the stay enjoyable for me the common areas were clean and nicely decorated the location was about a minute walk to some nice restaurants which was good breakfast was good with good coffee nevertheless breakfast cost euros normally but was poor

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shower difficult to adjust just a minor detail our room faced an alley and was a little noisy and if we had stayed longer it might have been a problem we plugged in the iron that was provided by the hotel and all the lights in our room went out however the staff came right away to correct the issue nonetheless the bed was so comfy and the view from our window was wonderful

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the decor is tired for a star rating

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if you are tall and or wide you may have trouble in this hotel i am and the showerhead was not very far from the top of my head when i was in the bathroom it was very short and the elevator it s small even for for me my partner and i had two small luggages two backpacks and an additional bag this is about as much as that elevator could hold the internet was strange it worked fine until a certain point during the night i think and then our devices would have trouble connecting due to some kind of failed ip configuration the shower is a little odd i m not quite sure if there s a way to not get water on the floor the little glass divider pivots on a hinge so do not lean on it i would have preferred to have a warmer room oddly enough the first night seemed very warm and every subsequent night seemed very cold

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cleanliness breakfast location conversely water temperature in shower would go hot and cold all the while and one morning it was scalding hot even though it was on cold everyone friendly tried hard to acknowledge my mums birthday and upgraded our rooms excellent location and would recommend the hotel to anyone

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shower water pressure shower room design could flood out of the shower area

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room position next to aircon fans was taken off my bank card without telling me for any purchases in the hotel i paid cash throughout this action could be cosidered as theft as i write this review haven t got it back yet

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ac was making noise and not very efficient perhaps it s too old. Excellent service and lovely hotel will stay again. Except for the bathroom the lighting in the rooms is far too dark

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the staff at breakfast were rude especially the person who appeared to be in charge the breakfast was very average and for the price of the breakfast i was extremely disappointed

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good beddings and one spa girl appeared to be always in a bad mood mabe she was just having a bad weekend

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super friendly and professional staff taking care of us from the moment we set foot inside rooms were spacious clean and well fitted i had a beautiful view over paris the terrace is to die for and you get to eat your breakfast with this view also open until am for drinks the room is awesome clean stunning view good to have a computer available in the room the staff is great and the facilities are great the location is a major bonos the breakfast was a bit poor. First of all they didnt give me my room i got smaller room for unfair payment back breakfast not that good and noise over my room for days and nobody stop it or took to them to stop it very poor stay

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night light would be nice and more opaque bathroom wall to prevent light from entering bedroom from bathroom as well as very clean spacious rooms although the location was excellent and staff were extremely helpful additionally the room was well equipped comfortable and really quiet

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fabulously warm welcome delighted with the upgrade wonderful complimentary wedding anniversary treat love love loved being made to feel so special despite found that most of the staff rude and unhelpful water in shows did not drain well check out had to wait minutes queuing in addition cost of breakfast is a little on the expensive side but very good nonetheless the hotel tried charging us for days worth of breakfast initially but we only had one breakfast there the main road. Pillows drinks food was all amazing

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very close to metro station garage, very small room hot no air con some of the common parts look very tied

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very friendly staff who helped us with everything and the location is perfect furthermore friendly staff comfortable room good food good location. You won t be able to order lunch after despite what is indicated on their documents i don t like what you spend for two night without ac this hotel has ac but not working amazing view beautiful antique furniture very quiet despite central location rich breakfast esp coffee and bagels

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all the staff members were so helpful and friendly after a long hour flight we arrived at the hotel a few hours before check in but the staff went out of their way to help us with an early check in we found all the people at the hotel to be friendly even the morning staff at the buffet breakfast talking about the breakfast it had a good variety and was very tasty i also love the location of the hotel close to a tram min walk but if the weather is nice you can take a nice stroll into the city which we did every day our room was clean and comfortable just the shower made the bathroom pretty wet but that is something small and did not affect our stay this is one of the nicest star hotels i have ever stayed at i can honestly say it is very good value for money especially if you book some time in advance during the bust summer months thanks for making our stay memorable at this fine hotel. Breakfast expensive euro but great cafe cafe central right next door. The glass wall separating the bathroom and the toilet from the room is a weird solution for double it is necessary to darken the glasses much more very quiet location min walk to the beach i liked everything the hotel the room and the friendly staff especially inger and juan antonio very nice and helpful

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the staff at the front desk were very helpful in helping us to find busses taxis and restaurants the desk was always well staffed and we were treated well however start to breakfast too late when working in london room tiny couldn t even sit on toilet as wall in front no light switch near bed room scruffy yet probably the worst pillows we have ever encountered in any hotel upmarket or budget. The hotel staff couldn t do enough for us they went out of their way to make our stay special due to availability our room was upgraded which was brilliant the hotel was clean location was good facilities were great i can t rate it enough will definitely be going back

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the room was stylish and practical staff were friendly and helpful breakfast was delicious cocktails were great and around each beautiful and comfy lounge we couldn t have asked for more i would highly recommend this hotel heating in the bathroom everytime you press clean up someone comes to tidy up your bed and top up the coffee and teas box the tram stop is just in front of the hotel and the food is good

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the shower design was somewhat uncomfortable as it is combined with the bath tub which makes taller people stand in the already bend part of the tub in addition there was construction work right in front of the hotel which made the mornings rather loud yet this is a temporary issue. Staff was efficient and nice clean room excellent value for money location just perfect. Location very close to downtown. The hotel is beautiful very modern and sleek yet still has all a family needs. The bad smell from the toilet goes inside the room which i did not like at all you need to walk to minutes until you reach the catalonia

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the weather was bad but it is out of the hotel s responsibility the staffs are nice and helpful great location in the heart of paris quite room the landline in our room did not work. Far out of the city centre but the bus service is great

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breakfast super breakfast and reception service staff very kind and punctual i recommend this hotel as well as the gym is too small for the size of hotel, the room with balcony was great my son has been studying gaudi so the view of the sangradia famila was awesome. Room service ends at midnight

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ipads in the rooms that controlled everything. Taps in the toilets are not properly designed. Airport shuttle is fantastic cheaper and less hassle than the train from airport to centraal station and way better than the taxi ride in rush hour traffic that followed didn t find out about this until i had arrived gutted

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perfect location for discovering the camden area. Excellent staff spent a relaxing evening at the hotel for my partners birthday we also brought our dog with us they brought dog bowls and a dog bed to the room upon arrival all staff were super friendly and helpful room service was amazing and the room was spotless being a clean freak i always find something wrong with the rooms however i did not here i fully recommend it also amazing views this hotel is generally pleasant with superb staff none of which appear to be english very relaxed and functional

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location is excelent staff very helpfull my room has a balcony so my husband could smoking out there the service was outstanding room beautiful cleaned daily location couldn t have been better will for sure go back wouldn t go anywhere else now loved so much also staff very helpfull and friendly very well located good breakfast however the lighting on staircase doesnt come on quick enough also the first room i was given as i opened seemed to have been occupied they did put this right straight away but i was left a bit worried about how safe my room really was also rooms need to be more sound proof and having a vacuum cleaner left right outside my room throighout my night stay spells one thing only health and safety is not something they take seriously the questionable stain on the headboard of the bed that looked like the aftermath of a couple s night of fun the so called deluxe room is supposed to be bigger than the compact room but you couldn t swing a cat in there the tv wasn t working properly half the screen was dull grey while the bathroom was modern the shower was so small could barely move made me feel almost claustrophobic the air conditioning the dial was in the useless corridor between entry to room and outdoor corridor which took up valuable room space if they knocked out that wall the room would of been a decent size as opposed to in the room so had to go into the corridor to keep turning it off and on even on it s lowest fan setting it blew gale force winds so had to keep turning it on and off i was very sick during my stay and can absolutely guarantee that this contributed to my slow recovery the use of ambi pur plug in scent and also the housekeeper s vacuum scent both were completely over powering and not at all pleasant smelling the view from the window was an annex that was very dirty not at all appealing to have the curtain open nonetheless quiet clean room comfortable bed

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the pillows were too flat they should be a lot thicker the view from our room was horrible due to the building works outside not a nice picture at all the subways were also very loud and very hard to sleep with if your not use to noise we were on the first floor even though we had asked for a room as high as possible over all it was just too noise to sleep with also the tv had we had to go to it and change the channel because the remote wasn t for the tv it was a completely different make

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excellent location near charing cross subway station the staff is most polite and accommodating our room looked out over beautiful gardens and the river thames beyond the hotel is close to everything when we return to london we will go back to horseguards, bar area

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very expensive poor serivce staff are not friendly at all they can not provied iron to your room and the lundary service expensive and will take long time they take long long time to answer the phone calls, they took the time to read my dob and sent some cake and cava to the room it was a nice touch

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the internet was very poor weak signal very slow i lost often connection and than i had to login again and i lost very often connection the internet quality was very beyond what you may expect from a hotel of this standard and price slight dip in mattress although i am quite sensitive greeting on arrival was excellent we were early and our room wasn t ready so we were upgraded to a king sized room the room was overlooking the garden i always stay in this area of london but my first time to stay in crowne plaza the hotel is right beside the tube station the hotel staff are very friendly and room facilities are excellent i won t be returning to london until october but i know where i will be staying. Big queue at check in this is not acceptable ugly view from room nevertheless pillows too thick and high carpets wearing through nonetheless we arrived exhausted and earlier than plan but the desk attendant went out of his way to get our room ready at once at dinner time they recommended a little italian restaurant that was quite good the next morning the breakfast was adequate

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the staff were so friendly and helpful the location was very good everything was comfortable and relaxed and staff very friendly comfortable room great shower hotel well cleaned as well as breakfast was excellent staff superb spotless and easy tube access, absolutely nothing we can wish for a better hotel likewise rooms and hotel decorated to high quality great powerful shower good location still we stayed in a junior suite with access to executive lounge and it was incredible value for money the room was enormous and overlooked the danube the facilities of the executive lounge made us feel a real sense of luxury as we had access to complimentary drinks and snacks throughout the day the sitting out areas were very modern and trendy staff were all friendly and attentive there is an outdoor swimming pool with robes towels supplied eating dinner on the terrace at night with the occasional boat sailing by on the danube was quite magical

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stair very friendly and welcoming place to stay love the late check out so didn t feel rushed at all my friend and i went to see the cellos so great location and a very relaxing time and a amazing mums get away before the madness of christmas started, whole package great, king size bed was extremely comfortable i slept like a baby each night it is very quiet i never hear any noise and the room is large and very clean bathroom is also large clean and modern kitchen equipment is handy though i haven t had a chance to use it wifi works great located right next to a nice shopping mall which has supermarkets some shops and restaurants the vietnamese place is quite good, the location was great it felt calm and smelt nice as you entered on the other hand much farther from the city center than expected

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the location is great which is few minutes for the underground station the staff reception and restaurant are helpful they helped keeping our luggage for nights after checkout the breakfast is good as well

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great all round friendly staff happy to help with all warm room amazing shower comfy bed excellent location and extremely nice and helpful staff, no instructions for the shower so many buttons to press

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the hotel is located on a quiet street but conveniently near a bustling commercial street our room faced a well lit interior courtyard the staff at the l antoine was exceptionally friendly and professional helping us with tickets and logistics the design of the hotel appeals to a trendy younger crowd as funny as it sounds the bathroom was great very reliable free wifi whereas no bad experience as such however the drinks and breakfast prices were a little bit higher than what we were in a position to pay, nothing it was abismal, the hotel staff accommodated us to do an early check in the room was spacious and clean with a safe to keep valuables was a good addition it seemed the room was newly renovated and the decor was good there is also an elevator to get to the rooms the breakfast is ok for an additional fee the location was ok it was a bit of a walk to get to the duomo

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there should be more comfortable pillows. No plugs by the bed in addition the tv wasnt working properly in addition as the hotel started tompool pn the rooftop that was announced on the website was not ready no room service available and the bathroom was missing a shower curtain but otherwise the room was clean and well prepared

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when arriving the staff were very pleasant and helpful we were upgraded and had a fantastic room with brilliant views of canary wharf we would defiantly stay at this hotel again the room we booked wasn t available for the nights so we were allocated a higher grade room for the first night and then changed to the one we booked slightly inconvenient it was a little expensive given that i traveled in off season the rooms were very small also there was lot of outside noise in the room too much traffic disturbance all night the walking tour excellent christmas lunch excellent, great boutique type hotel at a great price and location staff very helpful

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the room is clean and comfort

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coffee could be improved as it was very watery and lukewarm although the room and ambience on the other hand staff were brilliant excellent location and the bed is very comfortable definitely recommend very low quality for a star hotel and the price inadequate response of the staff to the problem with running water in the toilet that has been very disturbing without my knowledge they charged my credit card that i gave for the reservation before i checked out probably to avoid paying compensation for the toilet problem, swimming pool was lovely room was clean beds comfy breakfast good variety powerful shower very impressed with our room especially the touch light switch although we couldn t get the under flooring heating working loved the fact there was a tv in the bathroom water in the fridge tea coffee and milk in the fridge will definitely book here again

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although the location is good the immediate surroundings aren t as trendy as the hotel it s also a bit of a walk to main attractions no lift so quite a mission to get suitcases up and down the stairs

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hairdryer blew out luke warm air shower hard to turn on breakfast hot plates but luke warm food sausages looked as if microwaved left them alone otherwise ok having to return back to work. The hotel room was very clean and comfortable and wide the staff were excellent i didn t have breakfast there because i though it was a bit pricy i opted to have it in the city center instead the location was a bit outside city center but there was a metro station nearby it takes mins to reach center by metro or about mins by foot rooms lovely loved the pool breakfast nice lots of places to eat locally. It s a decent hotel, the location just across gare du nord station was excellent accessible to many parts of paris via the metro and trains the staff especially stefanie was very helpful in giving directions n answering my queries thank you stefanie

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location to transport, couldn t work out how to turn out all the lights as there were so many different controls and switches no sink in the same room as the toilet you had to walk into another room but that is a minor thing pillows weren t the best on the bed but each to there own, we always stay at durrants it s a super comfy quintessentially english independent hotel and we love it staff are lovely and the location is great still the hotel was fantastic and edward who was on duty when we were staying was so polite and helpful we d definately stay again location was perfect only thing that would be nice is a continental breakfast would of been nice included in the price as was an additional for breakfast but that would not stop us from staying again

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location is very good indeed it s few minutes away from duomo tube and trams at the same time street is quiet and not busy good breakfasts room was located in the basement it was extremely small bathroom door could not open without hitting the beds located directly beside the breakfast room and bar therefore noisy in the morning wake up call for came at am as we were leaving the room, aircon not working in room was so hot could not sleep tv not working wifi not working first night of stay. The coffee machine kettle didn t work so didn t have drink in morning but they did give us free breakfast the receptionist didn t really care when we told him about the above but luckily the manager over heard. One of the most comfortable beds i ve slept on very clean rooms and nice staff location is perfect especially if you re traveling to from heathrow by heathrow express. Had a bit of trouble calling reception

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wifi is limited for clients per room some time it s not enough need to update this policy. Nice beads and very comfy pillows good location walking distance to paddington station

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