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Pam

4.01.2019

Denver, CO

hsbc

I just got a new HSBC card. Activated it, then tried to use it and I couldn't. I called customer service and was put on hold for 2 hours!!! When I finally got someone I was told that a security hold was put on the card!! I was told the reason was there was fraud on my card??? I tried to go online and was told they couldn't help me! I called customer service again and was put on hold for another hour!!! I told the customer service rep that I wanted to close my account because your company said there was fraud on my card and I haven't even used the card. They told me sorry they can't help me. I would need to contact security and they have gone home. I have NEVER encountered a credit card company like this!!! They are AWFUL!!! I am closing my account and never using one of their cards!! I should have read all the really bad reviews online before applying for this card. No matter how good the offer is DON'T FALL FOR IT!!!

Claus

3.01.2019

Atlanta, GA

hsbc

I was attracted with all the bonus, this is one of the worst bank and 0-100 customers service rep. I bought a Money Order and deposit to my account, it was held for fraud, this has been on for weeks now. Don't bank with HSBC. Forget the bonus and run.

Amy

3.01.2019

San Diego, CA

hsbc

I opened an advanced checking account with HSBC because of a $350 promotional offer. No amount of bonus has been worth the aggravation I've had with HSBC. I frequently shop for offers and open and close accounts regularly, without any problems. HSBC has been terrible. Just opening the account and then funding the account was not user friendly and took appx. one week. After my promotion ended I waited the 6-8 weeks for the bonus to post, which it never did.

Sima

3.01.2019

Rancho Palos Verdes, CA

hsbc

I make monthly deposits for my sister at the HSBC Del Amo branch and daily deposits with other banks relating to work. This is the ONLY bank I go to that give me such awful service almost everytime. The tellers are lazy, work in a slow-motion manner, not friendly and compared to other tellers at other banks seem like they don't even know what they are doing. You never see the same teller either, which is a good thing I guess. Maybe HSBC should invest in some enthusiastic employees who actually like coming to work and dealing with people.

Daorley

27.12.2018

Other

hsbc

For 2 months have had "block restriction on account". I live in Philippines; account is in Canada and it has $250,000; no access to funds. Numerous emails futile. Issue called "sensitive" by bank (I hear violins playing). Asked my lawyer to look into it. Logic dictates this is an internal bank problem. I believe HSBC is afraid of further collapse if funds are moved out. Enquiry into reason for restriction always gets a runaround, no answer. HSBC must be in financial crisis. I consider HSBC to be a virtual criminal organization now. They were OK for years. Jewish gods please forgive me, but I feel like a Jew in WW2 ** Germany. Ominous situation. No interest in whether my wife and I may be needing some of the money that HSBC is no doubt using to try and "save themselves"; this probable effort has to only add bad karma to the huge load of bad karma HSBC clearly has.

Umesh

21.12.2018

Sri Lanka

hsbc

When I was in last year IESL Conference, there were an HSBC hut, saying annum free platinum credit card for Engineers. I took the services and obtained a Credit card. They said that we can obtain 0% interest free loan from them for the first month after querying the card. Since I wanted to do some private investment, I asked the number of dates taken to proceed the loan facility. They told me that within 4 working days it will be arranged. And a check will be prepared and sent to me by post. I did not receive any call from HSBC after that on my loan and the check is not received. Then I called them and ask the reason. They told me that it is not prepared yet.

Julie

19.12.2018

Juno Beach, FL

hsbc

My account got Scammed by international fraud group. I called HSBC fraud department, waited 2 hours the phone finally connected, they didn't even give me the Case # or taking seriously, I told them I have police report and FTC report, she said, "We can recall the money but not Guarantee, it will take 3 weeks." I called again waited another 2 hours after a week, try to find what is the status of the recall, a lady answered phone, she said, "You have to contact other side of bank to find out where is your money." I said, "This was the fraud case, it was scammed, how can I can contact other side of bank? My money was out from my account in your bank."

Beth

19.12.2018

Silver Spring, MD

hsbc

I just opened checking account and credit card with this Bank. For no reason, they blocked my credit card so to contact them, I was literally on hold 3 hrs on the phone listening to a boring music, their outsourced customer service from India doesn't know anything so they keep transferring me around. I tried their online chat but they are not help either, they provided the phone number that doesn't get you a live person. So I don't know how to get in touch with this bank customer service? My credit card still blocked. I was wondering, what will happen if someone loses their card and wanted to freeze it?

Yelena

19.12.2018

Baltimore, MD

hsbc

I opened a checking account online in November 2018, and transferred $1,500 on 11/19. In December HSBC blocked my account without a notice and for no reason. Online chat agents advised using a different browser when I complained about impossibility to do online banking. Only one mentioned that my account is blocked and I have to call Security Team without providing the details and time frame. I called them last two weeks every day, and a line is always busy. I don’t an access to my money, the online agents are not helpful, all my emails and letters are ignored. Would not recommend anyone to deal with HSBC!

Thomas

18.12.2018

Langley, BC

hsbc

I transferred $22,000.00 US Dollars from my PNB account in the Philippines to my US Dollar account at HSBC Langley BC Branch. I received only $20,989.00 US Dollars into the account. HSBC kept $1,000.00+ of the funds transferred in addition to their $15.00 Fee. They have continued to tell me that the 'Intermediate Bank' determines what currency they transfer your funds in and that the 'Intermediate Bank' chose to convert my $22,000 US Dollars into Canadian Dollars and that HSBC then converted the Canadian Dollars back to US Dollars and that is the reason for the shortfall of my funds. They have not been willing to assist me in getting back my $1,000+ and they cannot explain why when I did an identical transfer of $25,000 US from both the same accounts that I received the full amount yet this year they have shorted me the $1,000 +.

Frank

12.12.2018

Slidell, LA

hsbc

HSBC sets a New Standard for World Class Service - the LOWEST POSSIBLE STANDARD! I wanted to open an HSBC Advance Checking account and associated HSBC Direct Savings account. HSBC offered a promotion of $350 bonus for opening the account and funding with $10K+ CHECKING HASSLE: Opening the checking online was a hassle to begin with as the application timed out and I had to restart - this due to the time it took to review the various policies and disclaimers. Completed the application finally and they got back to me by email accepting (allowing me to open an account) with a couple of codes. It turned out that since I don't use a smartphone, they had to send me two letters, each with a code, to open my online access to the account.

Stephen

12.12.2018

Boulder, CO

hsbc

I opened an account. I was "automatically" declined twice because they could not verify my identity? No further guidance? I think it was because I needed to unlock my credit report. Third time worked. Once the account was opened, I linked to an external account to ACH transfer in funds. They said the link was established. Then the transfer (initiated by HSBC) was declined by HSBC when it arrived. Further, my login credentials are now declined. I called and they asked me to fax(!) them a statement from the external bank showing how it was titled and the account number. I did that. It is now days later, and hours of being on hold, or on 'chat' where all they can do is give me a central phone number to call. In summary, I have been trying to open and fund an account for 26 days. Hard to contact then and no progress when I do. Not worth it. There are plenty of (nearly all) better places to bank.

Gloria

3.12.2018

Canada

hsbc

I wanted to send $ to someone in the Philippines who had an HSBC acct. I went to a branch here to ask how to do it - they gave me all the info they said I needed. I went to send the $ and THEN they told me I needed to have an acct. with them. I went to another branch to open an acct. Was told they had an acct if I kept $5000 in I could get a $300 new acct bonus. I was the ONLY customer in that branch at that time - but no one could open an acct for me. I had to phone to set up an appt. I tried to phone 3 times - could never speak to anyone. Today I went back to try to open it - yes, someone might be available - but that new acct promotion ended last Fri. I did NOT open an acct, and I will not. No wonder this bank has the terrible rating it does.

Jamie

30.11.2018

Pittsburgh, PA

hsbc

It is near impossible to figure out how to lodge a consumer complaint for this, so here I am. This is against HSBC Bank, the "Learn1 Program" and PHEAA/AES. I have a student loan from over 10 years ago that was originally owned by a predatory lender (Loan to Learn) that has since been shut down and taken over by American Education Services and PHEAA.

Shereen

30.11.2018

Houston, TX

hsbc

DO NOT bank with HSBC. I am currently banking with three other banks and HSBC has the worst service ever. Even when you call up the helpline, their people hang up on you when they cannot answer your questions. I am definitely shutting down by HSBC account.

Christel

28.11.2018

Cambridge, MA

hsbc

I switched to HSBC when I relocated to the US as I was told that it was a good bank for people having accounts in different countries. Well, this is not true! In the US, after a few months, my account manager told me that I won't have an account manager anymore but only the online customer service. I never had a bank without any account manager. And in France, I have an account manager that didn't respond to any of my emails, phone calls, and the online customer service cannot do anything about it. I'm closing all my accounts and going to a bank that respects its customers. Don't make the same mistake than me, don't go banking with HSBC, they have great advertising but terrible customer service.

Hong

27.11.2018

Chesterfield, MO

hsbc

I opened a bank account 1 month ago for the $350 bonus with $10000. Now I am not able to log in online banking site and mobile apps. I waited hours to get someone to help at the phone. This is a total fraud bank.

Raja

26.11.2018

Bellevue, WA

hsbc

I am wondering for first time why there is no option for Zero stars. Are they really in banking sector. Be aware guys, your money will be stuck here if you open account with this bank. Their website, their APP and their customer care service all of them deserve zero rating. Never ever go for this bank. Please avoid.

Scot

21.11.2018

Albuquerque, NM

hsbc

Opened an account 2 months ago due to a $350.00 bonus after 90 days with a $10,000.00 deposit. I've been on the phone for 28 minutes with no help and the 'live chat' has gone on for almost 60 minutes with no result. The Bank requires you to download their mobile app. I'm typing this during this intolerable wait. They've asked a lot of questions and sent me a verification on my cell phone. Now they want me to do the forgot password and give the chat dude the special code so I can change my password and so I just clicked on the forgot password and the chat disappeared and 'my session has timed out'... Actually it is ingenious...never have to fix a thing. Problem solved. You REALLY don't want to bank with these twits. To paraphrase another orange haired twit "Worse Bank Ever". "Worst Bank Ever".

Colin

19.11.2018

Albuquerque, NM

hsbc

There are so many other banks with much greater customer service. Whenever you call HSBC customer service prepare to wait for at least 30 minutes, talk with someone who you can barely understand (with lots of talking in the background), and someone who has no idea how to handle your request effectively. I have had nothing but issues with HSBC, and will never use them again.

KATHERINE

16.11.2018

Fairfield, AL

hsbc

They are awful... please don't waste your time with them. Customer service is awful... no reasonable flexibility. They were supposed to close an account 7 years ago. I decided to give them another chance and invest my money with them. They denied me because of 2 cents they should have refunded to me 7 years ago. Their loss. I will move on to another company. The supervisor said they don't try to keep customers long-term. Really? No worries!!! It's their loss.

laila

3.11.2018

Bryant, IL

hsbc

I signed contract at the bank more than two months ago and just got my debit card today, I had to go to the branch every weekend to ask about ANYTHING, I even faced problems debiting some cash and had to wait till they find my contract not on the system but the actual document, my phone banking is deactivated for some reason they are not saying and I cannot even create a PIN for my debit card. The agent who created my account doesn't answer and the branch manager doesn't know anything just like the agents, I ask about what is wrong. They don't tell and they give false promises.

Monica

25.10.2018

Los Angeles, CA

hsbc

I opened the Premier Checking account with HSBC online on March 28, 2018. Under "Terms and Conditions" indicated if you deposit $10,000 within 30 days and keep it for 90 days, you will received the bonus of $350 within 8 weeks to your account. On July 5, 2018, I have fulfilled the requirement and decide to downgrade (according to Terms and Conditions - the account should be in good standing) to choice to keep $1,500 to void the monthly fee. Before I walk in to the branch to downgrade, I called in and spoke to 9 different people in the customer service department and they told me that I will be still eligible for the bonus.

Yas

18.10.2018

Parsippany, NJ

hsbc

I requested statements for two accounts, there was some glitch in the program which wouldn’t allow me to look back at those statements. I called HSBC and told them that I needed the statements, she tried walking me through how to print them out, but the program wouldn’t let me look back further than 6 months. The Customer Service rep put me on hold for over 10 mins then just hung up on me. I then did it through email and I received an email from HSBC confirming that I wanted the statements, they were going to charge $5 a statement which is a scam, since I couldn’t look it up online. I acknowledged that I was aware of the fees. I waited over a month and didn’t get anything. I tried two more time and got nowhere! I did the online chat today and this Customer Rep said they were going to send it and charge the $5 a statement. GO TO ANOTHER BANK, ANY BANK IS BETTER THAN THIS ONE!!

Sasikanth

17.10.2018

Herndon, VA

hsbc

I opened an online personal checking acct with HSBC bank. Account creating and wire transferring the amount was OK, it took about 1 hr to finish everything. I received an email on Monday (3 days later) to call them with not much details except the phone# and IB Reference Number. Note that this is 3rd day, still my wired amount was not deposited into my account. As requested in my email I called them on Monday, Tuesday waited almost 4 Hours in multiple calls. They put me waiting but no response. Neither they responded me nor they deposited my wired money.

Paulette

17.10.2018

Brooklyn, NY

hsbc

If I could give no stars I would. I am still awaiting a lien release that should have been filed 11 years ago on a loan that was never closed. At the time we were given such a hard time that we went with someone else. We had a premium account and got rid of it because of how we were treated. Now HSBC is holding up our closing for which we may have to pay an additional $500 to extend the time of our agreement. No guarantee of when they will file the UCC3 that was their responsibility. Sent several requests via email and called several times.

The Tulsi

16.10.2018

Other, OTHER

hsbc

Really awful. We are a charity trying to save lives in a desperately poor area of India by sending money from the UK. They did a safeguard check on our account which took a year of us repeatedly sending the information they requested. One person would acknowledge receiving it when we phoned them and would say everything was completed. Three times this was done and three times they sent a letter a few days after threatening to close our account if we did not provide the information requested. The person who was dealing with our safeguard check was dismissed. Another person took over who was allegedly trying to phone us on a number of occasions, but never left any voicemails or sent any emails to us asking again for the information they needed otherwise they would close the account.

James

9.10.2018

Other

hsbc

I am in Australia with an account in UK. Unable to transfer money as they had deleted my payees and it was not possible to simply add them back (is this the worlds worst internet banking service?). Called on two occasions. Same result, THEY could not access my account as my telephone banking service was locked! I don’t recall ever having called them before so that’s a mystery in itself.

Johanna

4.10.2018

Monroe, CT

hsbc

I have had the worst customer service from this bank. It even beat out Wells Fargo and made them look like the bush league. First, anytime I used my debit card to buy anything online or even the groceries, it would get flagged as suspicious activities and the card would get locked. The account reactivation process required me to wait on hold and answer absurd questions. This happened on a weekly basis. Next, my husband died while we were living overseas. This was my undoing in banking with them.

Andres

2.10.2018

South Orleans, MA

hsbc

My credit card was blocked and I received an email instructing me to contact the security center. I have been trying to contact the security center by phone during the last 15 days and it was impossible. After waiting more than 15 minutes in each call nobody answers. And my credit card is still blocked...

Bhavani

28.09.2018

Brentwood, CA

hsbc

I opened an advance checking account with HSBC when I received a card in the mail saying that if I opened an advance checking account with them and keep at least $10,000 for 90 days from 30 days from opening, then after eight weeks from the 90 days $350 will be deposited into my account. I opened the account accordingly and kept the $10,000 from 3/17/2018. I called and talked with a customer representative a couple of times with the first week of opening the account and keeping the said amount just to make sure that it is qualified for the award they were promising.

Melanie

22.09.2018

Brooklyn, NY

hsbc

I have been with HSBC Bank for nearly 15 years. The only reason I've stayed with them is because I have premier status. However, even with premiere status, HSBC has the worst customer service ever. Your premiere relationship manager never contacts you and there is huge turnover where most leave the company and do not even notify you. Moreover, each time I attempt to call HSBC customer support, I am on hold for over 30 minutes (and this is when I call the Premiere Customer Support line). I received a fraud alert, and have tried contacting the bank for the past 4x days, but without any luck. At this point, I am considering switching banks because HSBC has zero interest in putting its customers first or making a change. In addition, the app is very archaic. You're better signing up with Chase and any other bank!

Crystal

18.09.2018

Charlotte, NC

hsbc

My credit card number was compromised and I contacted HSBC that day. I gave them all the information, and even contacted the vendor where the card number was used. That vendor then refuted the claim that the purchases made were fraudulent and HSBC is now coming back to me for $680 in fraudulent charges. Their fraud department rep was extremely rude and nasty on the phone and pretty much accused me of lying. Cancelled the card, and I would never do business with them again. I'm really shocked that they are that bad.

Loren

14.09.2018

Owensboro, KY

hsbc

Waited for a chat only to be told I had to call. Called, was told I needed to be transferred, next person said same thing, but she instead just hung up on me. I was on the call a total of 1 hour & 14 mins, with 99% of that time being on hold. Tried chat again, no reply. Chatted again and asked them to call me. They said they couldn't relay the message because they were in the chat department. I am now on hold with them again... So far, it's been 41 minutes. This is the worst customer service I have ever seen.

Victor

13.09.2018

Kissimmee, FL

hsbc

I made two deposits $2000 and $2400 and they close my account. I don't why and If you call it takes a long time before you reach someone. I called a few times yesterday, the lines were busy, what a joke, they seem to be honest at first and It took over 30 days to get all my account information from HSBC. I would tell people to stay away far away from this bank. I don't why the banking agency does not do something about this.

Kiril

31.08.2018

Salem, MA

hsbc

Opened a credit card with HSBC because of the cash back. The flat fees they charge at any random point scammed way more money out of me than that. The worse part of it was trying to pay off and shut down the card at the end. After paying off everything on the card I found that I was charged a flat $25 "Late Fee" on literally no money as the account was now paid off (overpaid actually). I called in to remove this crazy fee and I was told that the card would be sorted and shut down so I threw another $10 in there to make sure it is all paid off and done.

Andrew

28.08.2018

New Zealand

hsbc

After multiple calls being transferred and disconnected along with spending over 3 hours on the phone dealing with teams in the Philippines, India and then Ireland I was scammed out of over 3% of my funds due to a international transfer error and the lack of information provided by HSBC. I'm completely disgusted in the way I was treated and I'm sure this would've been a very different story if I had been their 'Premier' customer. Going forward, I will ensure that everyone in my connection knows of this awful experience with a bank who claim to have such a global presence and support.

Tara

18.08.2018

Usa, USA

hsbc

My rent check was intercepted, forged, and written out to a complete stranger for my rent amount +1,000 extra dollars. The check was so obviously washed, how it got processed and money withdrawn is beyond me. I filed a fraudulent check affidavit, filed a police report, contacted the FTC and the BBB twice and have yet to receive my refund. It has been two weeks. TD Waterhouse bank, where the check may have been processed, actually called me stating the check appeared fake and that they were ready to return funds but have not heard from my bank. Contacted the branch contact and corporate but they have no sense of urgency and do not return my phone calls. Appalled by their lack of urgency and abhorrent customer services.

Anwar

17.08.2018

East Brunswivk, NJ

hsbc

Recently opened a credit card with HSBC, but for no reason it's blocked by the bank, don't know why. I just made one transaction of around 80 dollars and paid it off next day. First so difficult to get someone on its customer service, luck if I get someone then I was told that Banks verification department wants to verify some information. It's not more than 7 days, after wasting more than ten hours I could not get anyone from its verification department. Even to pay over the phone was so difficult that I had to make so much struggle to pay it.

Douglas

13.08.2018

Hamilton, ON

hsbc

HSBC, if I am not mistaken had the largest penalty a bank received to date and did so because they opened accounts for drug king pins who bought real estate worldwide... Reuters - HSBC Holdings PLC agreed to pay a record $1.92 billion in fines to U.S. authorities for allowing itself to be used to launder a river of drug money flowing out of Mexico and other banking lapses.

Robert

2.08.2018

Brooklyn, NY

hsbc

After being a customer for 20 years HSBC closed all accounts without warning. When I tried transferring $2300 from my Chase to my HSBC, HSBC held on to the money and did not send it back to Chase and have not returned it to me. They tell me they don't know where the money is and basically told me, "Tough luck." This happened on 6/25. It is now 8/2 and the money is still missing.

Olaoluwa

1.08.2018

Midland, TX

hsbc

I opened up my checking account with HSBC and they never sent me any mails. I tried to create an internet banking account for my checking account but I was unable to do so. I called the bank over 30 times and was put on long holds over 30 minutes each. I still am unable to access my funds with the bank.

Hung

20.07.2018

Houston, TX

hsbc

I have the invitation from HSBC to apply for a CC in April. They said I have been pre-approved. I started fill-out the application, didn't hear anything from them, either "approved" or "not approved". I called in and talked to one person, she said yes, I have been approved but need to wait (?) for the email. I've waited and finally got the card around May 20, 2018, with all the "Congratulation" packet and policies, and welcome, etc... you name it. I called and let them know that I would use when I travel out-side-of the US from June 6 to July 4, 18.

Don

16.07.2018

New York, NY

hsbc

How to scam a child, HSBC! To wit: My son had a savings account with HSBC USA to receive social security payments as a minor until he was 18. When the payments stopped -- thank you Social Security for what you did over the years -- he had $100 or so in his account. He didn't pay any attention to the account after that. He figured the money was safe. What we didn't realize was the bank was taking $5 a month over the past year, ostensibly because he didn't keep a balance of $500. A kid saves money -- his money, which the bank makes money on -- in an account, hoping for the day he can add more, but discovers, instead, they've taken it away. This is gouging to say the least. How many tens of millions does the bank make by requiring customers, especially children, to keep a minimum $500 in their savings accounts or else get fined? HSBC should be ashamed. Other banks, as well, that do the same.

Delila

13.07.2018

Denver, CO

hsbc

It is a HORRIBLE HORRIBLE customer service. O MY GOD. I am from one of ** Countries I NEVER NEVER had this experience even there in developing country. I don't have any words to express this customer service. I try to pay my first credit card bill but I couldn't. Almost due date now. It is very weird. Almost a week now they keep transfer me from one person to another until I hung up the phone. Every person I spoke asked me my personal information for verification and keep transferring me. I spent more than 2 hours today on the phone. You can see the picture but I couldn't pay my bill.

Lasr

5.07.2018

Monroe, NY

hsbc

Worst customer service I've had with a bank! They can leave you waiting for hours on the phone then tell you they're calling you back which never happens. Everyone keeps on transferring you to other departments which you wait by each one for hours with no one to help at the end anyway.

Andrea

20.06.2018

Inverness, IL

hsbc

Do NOT ever open a credit card with HSBC. Within 2 months I had fraud on my account, which happens sometimes. The customer service was HORRIBLE. I had to sit on the phone for hours on end, for 3 days, just to get a person. I even asked for managers, and they couldn't get the right fraud people on the phone with me. You will regret ever opening a letter from HSBC. BEWARE and save yourself aggravation. DO NOT get an HSBC credit card EVER!

Corey

12.06.2018

Dallas, TX

hsbc

I opened account online, which took about a month. Was NEVER able to log in to personal banking. Spent countless hours on the phone and via chat. Had to add an authorized user so they could withdrawal money so I could close the account... via chat of course because I couldn't log in. I thought it would be a good idea to open an account with them because I'm moving to London in few months. Worst decision I've ever made.

Mila

11.06.2018

Roseville, CA

hsbc

I started the process of opening a simple checking account with HSBC nearly 3 weeks ago. My initial deposit of $3000 was completed and HSBC has taken my money in less than 24 hours of initializing the transfer. It is three weeks later and I still have no access to my account or any of that money. I am now 3 hours into waiting on the phone, after being hung up on twice by different departments and transferred by 5 different people. It appears HSBC doesn't intend to let me use my money or give it back to me. Please save yourself the time and trouble, take your business elsewhere.

Jaime

4.06.2018

Jbsa Fort Sam Houston, TX

hsbc

On 7 March 2018, I applied for a checking account online, after a few days they requested some documentation to prove my identity which I gladly provided, after a few days I called to get the status of the account and the customer service did not know what was going on so they kept transferring me to their online fraud department or something similar to it. The thing is they were blaming each other for the account not being opened, after about 3-weeks of opening the account, they still not know what was taking so long. And apparently there were two applications at once, so that's when I decided to cancel the application process and asked them to refund me the online deposit I made in order to open the account. To this date I have yet to receive my $100.00 refund.

Rosana

31.05.2018

Jamaica Plain, MA

hsbc

It has been several weeks since I began the process of opening a new checking account with HSBC. I have called multiple times to a number in NY and after being placed on hold for up to a half hour I get a person in their so called fraud dept who has poor skills in determining why I am having such difficulty in setting up the new account. I have scanned both driver's license and U.S. Passport a couple of times via Gmail and they respond to me that it was not delivered. They have never called me to inquire why my account is taking so long to set up. Oh really, I have documentation that it was received. So my next best option is to cease trying to open an account as it is probably a prelude of things to come with my dealings with HSBC. Forewarned is forearmed in the banking world.

Roberta

14.05.2018

Phoenix, AZ

hsbc

I am BEYOND frustrated with this company. NEVER in my life have I had to deal with such incompetence. I cannot even link my checking to my account at HSBC to pay my bill. No one will call me back and no one knows any answers! Weeks have passed and they have not fixed the problem. They have lowered my FICO score because of this and I am so upset. Now my credit card account is completely frozen. Never do business with company - they are beyond awful and you cannot get anywhere by communicating with them as no one knows what they are doing. They don't deserve even 1 star!

Victor

18.04.2018

Fair Lawn, NJ

hsbc

Customer service is just so unprofessional. First of all, trying to get a hold from a representative takes over 30 minutes most of the times. In addition, they’re so incompetent to resolve any inquiries that I may have. For instance, I’ve been calling for about two weeks in order to know why my credit card is not working and either I have to wait or speak to a representative who doesn’t speak English fluently. It’s been three weeks and my credit card still doesn’t work and nobody from HSBC can’t solve this issue. At this point, I’ll stop banking with HSBC and of course complain with the BBB.

Alice

25.03.2018

San Jose, CA

hsbc

HSBC Milpitas, Horrible service - This is my first time in my life to write an only one star. The teller is significantly incompetent and the manager is a person who does not qualify as a "manager". We are there to ask a simple statement. First of all, the teller did not know how to print out a simple statement and blah blah blah told us to wait. Then the manager pissed me off and said to me that she need to talk to the account owner not me. Well, even though I am not the owner but I am a live-human being being there for help. She couldn't show her respect attitude, instead... I was so regret to encourage my husband to open HSBC account.

Lia

22.03.2018

Norwich, Other

hsbc

I am very sad to the HSBC suspended my account for no reason. Now is 8 weeks. I can not access my business account or my money. When contact HSBC they refused to speak to me. HSBC requested prove when the money comes from and I did supply all evidence. I keeping called, visited the branch, emails, send a letter and still refused to reply me. HSBC keeping receives money from my customers for self. I have requested all my money my business account and will found another bank. I want to take legal action to HSBC from discrimination, and keeping money from my customers. I am now going to the hospital due to the stress HSBC. If you know any civil laws can help me I will be much appreciated!

John

14.03.2018

Long Beach, NY

hsbc

HSBC bank. The following is my humble opinion and what I believe: I will never open bank accounts, credit cards etc. with HSBC. They are one of the worst banks I have ever dealt with. The online process to open a simple bank account took me about an hour and a half and it’s still not finished I Believe the bonus of $350 to open a bank account was a bait and switch scam. Calling customer service about five or six times all calls went to the Philippines with people barely speak English and they sound like five in a closet. It’s so noisy. Very unprofessional bank experience I had. What a disgraceful bank I believe. Then days later five days later I went to branch to remove my $10,000 they're holding hostage is unbelievable and I got told I can’t take the money out after wasting another hour in the bank with clueless people who blame online banking as the issue.

R

10.03.2018

Jersey City, NJ

hsbc

After being an HSBC UK customer for 8 years, they froze my account for being inactive/dormant after a few months (I hadn't used it in a while), and also froze my telephone banking for some reason. I don't currently live in the UK, so could not go into a branch in person to "verify my identity". After calling for 6 months and repeatedly asking for a letter/code to unfreeze my telephone banking (in order to then re-open my dormant account), no letter came. When I called, the customer service agents could not confirm the address they were sending the letter to for "my security", because my telephone banking was frozen. I would later find out that they were sending the letter (WITH SECURE INFORMATION) to the wrong address. But they could not tell me this. If this sounds Kafka-esque and ridiculous and illogical, trust me, it was.

Madison

7.03.2018

Kawarren, Other

hsbc

I found HSBC very difficult to navigate. I organised a savings account with intentions to save with a new job. I attempted to set up internet banking and was unable to. It turns out I was meant to be sent a security device when I opened the account. I asked on multiple occasions to send me the device and it continually got missed and didn't happen. Eventually I have decided to close the account due to being unable to access online banking as a result of no security device. Trying to close the account has been a ludicrous effort. I have sent the correct paperwork and then after receiving it they send me a sheet to confirm my signature.

Lakeshia

5.03.2018

Arlington, TX

hsbc

I went to purchase lunch. Card did not work. Called HSBC and was advised needed to verify transactions after I had been with them for a month at that point. Waited on hold for 25 minutes that the place gave me the food for free. About 1 1/2 hour later spoke with Fraud. They asked for my passport number. I have never had a passport. I signed up with state ID. Resubmitted same info over the phone. Thinking all is well. Long story short I asked for my application showing I selected passport. They denied that. They stated they are closing my account and will mail my check and I should receive it within 7-10 business days. The account is still open and blocked and they give me a different time frame each day I call. I have filed a complaint with the BBB as this has cause all my bills to be late. I had to borrow money. Incurred late fees on rent will be $180. It's embarrassing to not be able to handle my business behind this.

Susan

22.02.2018

Allentown, PA

hsbc

I just opened a credit card with HSBC. Made my first purchase and got a fraud alert which required me to call a call center in India that could hardly speak English to confirm my charge. Made my second purchase and AGAIN got a fraud alert which required me to call a call center in India that could hardly speak English to confirm my charge. It's absolutely ridiculous that I can't use this card without getting a fraud alert for every purchase that I make. If I have to call India to confirm every charge, this card isn't worth my time or aggravation. Upon using my card the 3rd time, it's now been declined and I apparently can't use my card at all and I'm getting damn sick of calling India. What a joke of a bank! I will never use this card again.

Madeline

21.02.2018

Melville, NY

hsbc

A living trust acct was set up years ago at HSBC by my mom with my brother and me as the trustees. For many years I deposited funds and withdrew funds from this acct. This past December my brother and I agreed to withdraw all funds and dissolve the acct. HSBC barred us from withdrawing our funds. My Trust and Estate attorney spent 2 months representing us and dealing with the legal dept of the main branch with countless phone calls and voluminous paperwork. We were barred from removing our funds until my attorney finally prevailed.

Stefano

30.01.2018

Roswell, GA

hsbc

They have this really policy that to use the APP you need to have a PIN number that they give you and that is fine. Now the problem is they send the PIN number through mail a couple weeks after you have your card. I called customer service to ask for it, they can't help... And all they can do is to give you a temporary Login ID and password until the PIN number arrived in the mail. The customer service... I would guess they are from outside the States so a bit hard to understand and the quality of the call is terrible. They also transfer you 2 or 3 times to the wrong department. Then after you wasted 20 minutes talking to the wrong people they still unable to help you. I'm just gonna to get the sign up bonus offered then will never use this card again.

Fiona

29.01.2018

Maida Vale, Other

hsbc

HSBC Jersey have managed to "lose" a large sum of money they were transferring from our account in Jersey to another UK account. Simple huh? Well not for this bank... They do not call back, they offer platitudes like "I'm sorry we didn't meet your expectations" (well I certainly did not expect my money to go missing) and they take no responsibility for their ineptitude. The relationship managers are forbidden to give out their manager's email or the email of the CEO, which clearly suggests that they do not want their lofty CEO and managers to be bothered by a pesky customer complaint. Disgraceful HSBC JERSEY.

Tanya

2.01.2018

Lakeland, FL

hsbc

After having to call in and being told something completely different every single time I called, mind you I also sat on hold for a minimum of 25 minutes each time I had to call, my issue still was not resolved and I was told that the only way to resolve it was to go to an actual branch. Well... the closest branch is over 4 hours away! I emailed in EVERYTHING that they asked for, even had them hold on the line while I emailed it to verify I had sent it. Poor, poor, customer service. Closed my account and lesson learned, I will take other people's reviews much more seriously when purchasing anything.

Lauren

19.12.2017

Pompano Beach, FL

hsbc

Has anyone else received a letter in the mail stating that their minimum payment would triple? Going from $230 per month to $700 per month without benefit of income verification, full disclosure of terms in accordance with the Truth in Lending Act (RegZ), not received a modification agreement, or missing large sums of payments? I paid 39 payments of $700 per month for a total of $27,000. My Home Equity Line balance Jan 2010 was $98,000. Now another forced modification 7 years later and my balance is $96,000 after having paid $27,000.

Soph

14.12.2017

Mclean, VA

hsbc

I would give 0 star if I could. I wish I had believed all those 1 star reviews I read and didn't open an account with HSBC. If you value your precious time, please do not bank with HSBC in the US! Opening a checking online is not a good idea! You will not be serviced at the branch. Every banking activity will happen online or via the phone if you open the account online.

Lindsay

13.12.2017

Seattle, WA

hsbc

If you want to pay to feel like garbage, feel free to join the banking of HSBC. My parents always used them growing up but I hated them. They were well off maybe that is why their review will be different than mine. I co-own a company in Canada and we have an account with HSBC Canada. It is the end of the year a customer in China needs to refund us our money since deal did not go through. We gave them to wiring information, (provided by HSBC) which only included corresponding bank swift code, it is Citibank citius33. They told me, “We don't need Canadian swift code or the address at all.” And that swift code can solve it. Of course, IT didn't it got refunded. Then I called in, the first person was decent, the second guy was the absolutely the most horrendous customer service call I received.

Simone

11.12.2017

Pearland, TX

hsbc

I opened a savings account with HSBC over three weeks ago and requested to have my husband's name added to the account. As of today, his name has not been added despite repeated requests and follow-ups. I have never dealt with such incompetence; every time I used live chat, I got a different answered. When I calls them, I was promised repeatedly that his name will be added in 2-3 business days. HSBC is the worst experience I have ever had with any banks. Absolutely the WORST!!!

Maj

9.12.2017

Makati City, Other

hsbc

I opened a credit card account with HSBC last October which was surprising because I was never notified about the status of my application or when I was approved (first red flag with this bank) back then. When I read the terms and conditions, it said that the cash advance pin would be delivered 5-10 business days after the credit card has been received.

Derielle

6.12.2017

Houston, TX

hsbc

I signed up for a account for HSBC bank for a basic checking account for my payroll. First off it took a entire three weeks to open the account because every time I submitted my info one of the workers would misplace it or my application was handed off to someone who wasn't the original person assisting with opening my account. Finally the account was opened and my payroll posted to the account. The first issue was I reached out to the bank to see how withdraws would work since I have no ATMs in my area. I was told how to go about using a different ATM and also that I had no max I could withdraw in a day. I went to the ATM to withdraw funds to pay my rent and received a response that I had a daily limit of $500. I contacted the bank and was told the previous rep was incorrect and to try to withdraw $500 instead, I questioned if it would matter withdrawing $500 and it being atm fees that would bring me over $500 and was told it was no issue.

Alain

21.11.2017

Villahermoda, Other

hsbc

My debit card was retained by a HSBC ATM when I tried to withdraw cash. I more than 20 minutes to see if it would return my card but it did not. This happened on a Saturday and as I was traveling I was only able to report the matter on the Monday. By that time 6 charges appeared on my card which did not belong to me that amounted to more than 13,000 pesos. The bank later only settled me with 5,000 pesos saying such was their policies for cases like mine. This seems very unfair to me since it was their machine that retained my card. I have tried on many occasions to present my case but they are indifferent to my complaints. Very poor customer service.

Wendy

31.10.2017

Vancouver, BC

hsbc

I was told I needed to keep my HSBC Advance account in order to maintain my RRSP's at this bank. I just never bothered to question this and so left $100 in this account. When I received notice that I would get charged a $25 fee/month, I decided to call up HSBC to close the account. I said, "Do I really need to keep this account open in order to maintain my RRSP's?" He did not know but said, "I don't think so..."

Andy

5.10.2017

No Thanks, Other

hsbc

HSBC were my startup bank, 4 years ago, as business grew, HSBC worked well. Then a line was crossed. HSBC informed me that our accounts would be limited in weeks time: no money in (get paid) no money out (pay bills), ie, business-ending stuff. Some weakly worded questions were asked by email, responses were given, but not acknowledged. Chasing for status was crazy hard, phone the bank would could 'leave a message' for the Safeguard team. Utter joke. At this point, I was thinking it would all just go away, but as the time to lockdown approached, I had a stark realization: My business bank, HSBC, was the biggest threat to my company.

Yongsu

28.09.2017

Singapore, Other

hsbc

I made a wire transfer on Aug 29, 2017 to my personal account in Malaysia with amount 31,252.83 USD, still the amount has not been wired into my personal account as of now Sep. 29, 2017, even I made several complaints against this case. I have conversation with more than 10 HSBC customer officers and all of them promised someone from higher management will give me a call, unfortunately, none of them have been committed their promises. I'm totally dissatisfaction with HSBC, of course, I will terminate my account upon recover my amount from HSBC.

Suzanna

22.09.2017

Ajax, ON

hsbc

HSBC Canada internal staff in India illegally completed a transaction in my account, during the period of June 30 to July 18, 2017. I have gotten several different stories, as I have been stressed by the lack of customer service and correcting their own error, HSBC has been waiting for a reply from their department, why they hold my money hostage. I started to inquire about anyone else who may be experiencing the same and found a group of Canadians who are taking action against HSBC. My money and I want it all back!!!

Nick

24.08.2017

Singapore, Other

hsbc

I banked with HSBC for many years, with a current account and previously a mortgage. In recent years their service became just terrible and with no response whatsoever to complaints. I had various problems: most notably they kept bouncing back inward TT's I made to my account from overseas, from various sources. With no explanation and no follow up. My account went to almost zero as I could not pay money in from overseas! Previously when I had tried to T.T, an amount from my Singapore account to an overseas account, the money was never received by my bank in England.

Roxanna

23.08.2017

Bronx, NY

hsbc

I did the transaction on July 20, 2017 to Webjet for $3466.68, I cancelled on the same day and the amount was on my balance. I reported to the bank about the cancellation on 07/20/2017. Few days later I reported to the bank about the new charge on my credit card for $1155.56 at the same time the bank charge $3166.68, that moment I contacted on 07/ 28/2017 and HSBC they block my card not I was outside of the US and Webjet, they answered that both transaction will cancelled in 3 business days. The cancellation for $3,466.68 was disappeared from my account I was not able to use as evidence.

John

18.08.2017

Sheffield, Other

hsbc

In June my life insurance policy matured after 10 years. I decided to surrender my policy to get the cash value. I sent off my form early, expecting to get my money in 2 to 3 weeks. Nine weeks later I still have not received anything. In late July the bank after long delays claimed to have sent my money. A week later HSBC USA, the bank through which my money was passing, contacted me through HSBC saying they had not received my wife's details (it was being sent to a joint account) even though I had provided this earlier.

Taher

23.06.2017

Bellevue, WA

hsbc

@HSBC_US worst service ever. I applied through HSBC for Mortgage and it took them over two months to provide me a rejection letter. I had to call them several times to get an update on my account. They kept spamming my email and asking me every two weeks that If I'm still interested in working with them. I emailed my representative Maria ** two times and she did not reply back to my email. I have applied for the mortgage through RBC and I got the pre-approval letter for a mortgage of $650,000 within a week with a rate of 3.87. I will never do any business with HSBC and also please check the reviews of HSBC on another website which shows how bad they treat customers.

Rebecca

26.05.2017

Chesapeake, VA

hsbc

I called and got payoff amount for example to make this easy to understand - it was $2000.00. I paid online the amount, yet a month later they auto debited my bank account for some invisible $19.00, only it took what was the original full amount of our payment of $150.00 and we now have to wait up to two weeks for our refund of the $150.00 MINUS the $19.00 fee that by the way cannot be found ANYWHERE online and I have screenshots to prove a ZERO balance as of 5 days ago still which is 17 days AFTER the payoff, yet they took the money last night. This caused us to overdraw our account and now we have negative money for 2 weeks until payday again and all they can do is tell us it takes 14 business days to process our return of a PARTIAL credit. This has got to be illegal! Regardless, bad reviews are coming on every site I can find, email every city and state official and via word of mouth to shut down these loan offices in Virginia.

Samian

17.05.2017

Singapore, Other

hsbc

On dated 15 May 2017, I wrote an email to HSBC and sadly till now no one responding it. Maybe the officer are look down on us as customer. Here are the email I wrote and address the email to Ms Salmah **: Dear Ms Salmah **, During last conversation with you, you did informed me that my card cannot be used and also had been cancelled although I had paid all the outstanding bills. She strongly says that if I wanted to use again I need to re-apply and application may not be approved by the committee. Though I did mentioned to her that I need to use the card badly as I stationed in oversea and she still say NO.

Terry

5.05.2017

Sunnyvale, CA

hsbc

HSBC has the worst customer service of all bank out there. I am a premier customer yet the type of service I am getting is horrible even for a regular customer, let alone premier. I have sent message online to customer service to complain & asked that my premier relationship manager to contact me - no feedback nor response whatsoever. If I have option to give 1/2 a star for this review I would. I am going to transfer my $ out of HSBC & do not wish to do business with HSBC anymore. Stay away from this bank.

Mark

25.04.2017

Mindarie, Other

hsbc

So I have been a customer of HSBC for approx. 1 year in Australia. I work overseas and get paid in US dollars, hence I have US dollar account with HSBC in Australia where my money is deposited. For 12 months my pay has gone into my account with no issues, on my last monthly deposit - disaster struck. For some reason using the same account details that have always been used, HSBC declined the pay - account number wrong/name wrong. As such they have charged US120 and returned the funds through Swift to my employer. Enquiries with HSBC after numerous phone calls finally ascertained that my employer had placed my BSB number after my account number which is why it was rejected. Considering this had been accepted for 12 times previously I was a bit bemused, however my employer accepted the fee and redirected my pay into my account with the BSB number now at the front.

Lily

22.04.2017

Singapore, Other

hsbc

My partner and I decided to buy an apartment in HK and we made a deposit. A month ago he transferred 600000 HKD (around 50000 USD) from his OWN Swedish Bank account to his OWN HSBC account in Hong Kong. Whilst the Swedish Bank has informed that the money has successfully transferred out, for 4 weeks he did not receive anything in his HSBC account. No one has ever contacted him. He called the hotline in a daily basis, many staff promised to get back to him but there was no news.

Joe

21.04.2017

Alicante, Other

hsbc

I had a small business in Malta and had banked with HSBC for over 8 years... Suddenly they sent a letter that they were closing my account and refused to overturn their decision when I pointed out to them that this would have serious consequences for my business. They since declined transfers and receipts, However an old customer sent funds in error to that HSBC closed account rather than my alternative account.

M.

15.04.2017

Herzliya, Other

hsbc

After 20 years, I have decided to leave HSBC. I have had nothing but grief for the last couple of years. Blocking my card continuously for no reason, not being able to get cash out of local ATMs, not being able to do online shopping with companies I have shopped with for 5+ years. Calling them to tell them I'm going abroad, only to find my card blocked, when trying to pay in said country/city.

Dave

10.04.2017

Oxford, Other

hsbc

It was seriously worth it to take the time to write this review and I would particularly warn new customers intending to open an account with HSBC. I'm employed by an overseas oil company, so all I needed is a bank account in the UK. After three years, I say with a big disappointment that HSBC staff are poorly trained and cannot handle simple issues. If you call, you will need to spend over an hour on the phone before they tell you that they cannot help you and that you need to visit a branch. And, if you think the branch is going to be better, you are absolutely wrong!

Mark

25.03.2017

Woollahra, Other

hsbc

I have been with HSBC for more than 25 year (living in Asia, the US and Australia). I have used all their facilities, FX accounts, home loans, etc. They are so disconnected from their customer, me. As an aside, they have blocked my debit card 5 times in the last 60 days as they were concerned about 'suspicious transactions'... all made to local stores who I have used my card for the past ten years. I have had to replace my debit card twice this year as I have been advised it had been compromised? I am also with Westpac, for 5 years, none of these dramas.

shelly

12.03.2017

Plymouth, MI

hsbc

I decided to cancel 2 active credit cards with HSBC last September and told HSBC not to issue any new cards because I was done dealing with their poor customer service and didn't want any future service with them. The cards were canceled and I paid the balances in full for both cards and thought I was done with HSBC. Well, surprise, I'm not done, they issued 2 new credit card numbers for both of the canceled cards, without my knowledge or permission. They also allowed charges to be placed on those cards that I specifically told them not to reissue. They allowed merchants who were never given the new credit card number to charge against the card.

Trevor

13.02.2017

La Rochebeaucourt, Other

hsbc

As a business we work with 6 banks. HSBC has been the worst performer for years. We are today finally throwing the towel in at in the UK. We were asked to fill in a form we could not download from the internet. The inability to download the form, and the inability of the data system that records telephone calls to work, led to the closure of our Euro account for no apparent reason. Following a telephone interview of which HSBC have no trace, which I find quite incredible, which took place only a few weeks ago that they organised, despite apparently complying to all HSBC asked of us, and being told the account would stay open, it vanished along with the proceeds.

Paul

22.10.2022

Miami, FL

bbt_bank

This bank is a representation of bad corporation. They are an architecture founded of overdraft fees and customer mistreatment. I personally would rather trust a dog with down syndrome with my money than this bank.

Gillian

20.02.2022

Pompano Beach, FL

bbt_bank

Even before BB&T began its partnership with Truist, it was a huge pain. But ever since they began working together, they've managed to become even more impossible to use. I've been attempting to transfer money from my BB&T account to another savings account for SIX MONTHS. Every time the app is broken or just refuses to transfer the money. It's absolutely ridiculous. It should not be this difficult to get my hands on my own money. I'll be transferring out all my money and closing the account asap.

Kathy

5.01.2022

Lake Worth, FL

bbt_bank

BB&T/Truist is no longer able to service me when I go to the bank. Now what I ask, I'm told "we can't do that". Took cash at Christmas out of my bb&t acct and tried to put the cash in my daughter's bb&t acct, at the teller and was told I could not do it. Ask for a cashier's check today, was told they could not do it... and it goes on and on... Tried to get cash from atm, NO, wasn't able to do that either.... Been with this bank a long time... have plenty of money in account. They have become the "we take your money, but promise no service bank". I'm done with them.

Bob

29.11.2021

Inwood, WV

bbt_bank

At my wife's request, she being 70 me being 68 asked me to make a cash deposit of 60.00 into her account to cover an insurance debit. BB&T refused the deposit since I or could her or I could not prove where the cash from?

SEAN

19.10.2021

Colorado Springs, CO

bbt_bank

Told them when and where I was traveling to use my card and couldn't use it. Asked for replacement cards several times over months. Never got it. Asked why these didn't work. They just said they don't know.

Christopher

14.10.2021

Hillsborough, NJ

bbt_bank

I've been on hold for 2 hours waiting for a customer service rep. They've always been bad when I had to call in but this is utterly unacceptable. Also, when I tried to set up auto pay, the guy told me they would mail me a form to fill out and mail back... Are you kidding me. I'll never use this bank again.

Syeda

1.10.2021

Woodbridge, VA

bbt_bank

I was trying to explain my issue and all of sudden he cut me of and literally screaming at me by saying STOP, STOP, STOP, STOP, STOP. I don't know how many times he said that but this kind of behavior it's not acceptable. And he cut my line off.

TERI

7.09.2021

Graham, NC

bbt_bank

Took check for 550 to window, asked to deposit 350 and get cash for the reminder. Was told couldn’t do that. Had to be all deposited. Won’t be available for 24 to 48 hours. It was obviously a legal check from the North Carolina state health care plan. I was depositing almost twice as much as I was asking back and have been a customer with this bank for over 20 years! I do not understand why they could not give me a small amount of cash when I was depositing the larger amount of the check?

total

4.09.2021

Pittsburgh, PA

bbt_bank

I don't belong to this bank but keep getting emails from these idiots say someone trying to log into my account using wrong pass word. Lying no good crooks. Never use these scammers for anything. They just try to steal your banking information from another bank. Criminals.

THUMBS

3.09.2021

Thornhill, ON

bbt_bank

Client of BB&T. Now waiting for over 40 minutes for a BB&T agent. Is this the kind of service we can expect from TRUIST???? If so, I am out of this bank. Are they unable or too cheap to provide more telephonic agents?