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Karen

28.02.2017

Portland, OR

merrick_bank

Great experience. Merrick Bank has been an important part to rebuild my credit after divorce. The website is easy to use and I appreciate the GoScore so that I can keep track of my progress. My credit limit has been increased fairly and I have had no problems or issues working with this bank.

Gordon

27.02.2017

Palmerton, PA

merrick_bank

I am very pleased to report that my experience with Merrick Bank has been excellent! In my opinion, Merrick Bank takes a real interest in me, and when I need to speak with them they are courteous, knowledgeable, and more than helpful.

Jason

27.02.2017

Downey, CA

merrick_bank

Great service. I would definitely recommend Merrick Bank. One future that stood out to me the most is how convenient your account information is through the app. Other creditors have long maintenance days which really limits you.

Sean

27.02.2017

Monterey, CA

merrick_bank

After going through bankruptcy I swear off credit cards for a couple years. I didn't want to do it Capital One because I had a bad experience a few years ago with their customer service. Before applying for my Merrick Account I checked out their website and how easy it would be to pay online. It is very very straightforward and they offered me free credit checking software. I am very happy with this bank.

Anna

27.02.2017

Christiansburg, VA

merrick_bank

Your employees are always polite as well as helpful. I enjoy talking to them and I am always able to ask a question and know that I will get an answer. I enjoy your availability. It is generous and I know that when I need you, I will find someone there.

Marcia

27.02.2017

Pittsburgh, PA

merrick_bank

Whenever I contact Merrick Bank for any reason... the problem is taken care of. I have only had problems with a couple of businesses charging me for something I did not want. I was told what to do and how Merrick would assist me.

Michael

27.02.2017

Orange City, FL

merrick_bank

The only improvement I'd like to see is that my transactions show up quicker on my mobile account app. Overall though I am very happy with my experience with Merrick Bank and have recommended you to friends. My wife and I both have accounts with you. My neighbor also financed his boat with you and is very satisfied as well.

John

27.02.2017

Los Angeles, CA

merrick_bank

I think Merrick Bank credit cards are great. I have had for over 5 years now. I just would like larger credit lines increases and more often. I have never had a late payment since I have had the card. Over 10 days.

Sherrone

26.02.2017

Louisville, KY

merrick_bank

Good. I went from credit line of $600 to $1200. I pay it faithfully. Can't wait to get a larger credit line so as I can replace my dentures and have pride in my smile again since I have no teeth. God's will.

Rebecca

26.02.2017

Vashon, WA

merrick_bank

I love how easy it is to navigate your website, to access my credit score, and I especially love the fact that you are helping facilitate my rebuilding of my credit. It was painful to lose my near-800 FICO score when the economy tanked, and my goal is to get back to that soon - with your help!

Martin

26.02.2017

Prospect Heights,, IL

merrick_bank

I am very grateful and happy for the confidence that I have had since. In 6 months they doubled my credit just as I had been promised when I made the application, and of course if I recommend to my friends. Everything is very well. Thank you.

Paul

26.02.2017

Frederick, MD

merrick_bank

I applied to Merrick for a credit card at a time that I was trying to rebuild my credit and improve my financial situation. It was most impressive that Merrick gradually added to my credit limit without my specifically requesting an increase and without requiring application or credit checks which could affect my credit score. The Merrick card I maintain in my wallet is a reminder to me that keeping a good relationship with a quality lender is worth its weight in gold.

Tracey

26.02.2017

Pembroke Pines, FL

merrick_bank

Since being associated with Merrick Bank I have never experienced a bad moment with them. They are forthcoming with information and always willing to help.

Hayward

26.02.2017

Philadelphia, PA

merrick_bank

Merrick Bank is outstanding card to have. I am grateful for Merrick Bank when I call customer service and representative are helpful and listen to any problems I may have. Keep up the good work with this card and customer service department.

Franz

25.02.2017

Miami, FL

merrick_bank

I have experienced an excellent service and we have established a very good relationship throughout these years. Additionally, the customer service is knowledgeable and provide accurate details to resolve customer request. Thank you.

Shelia

25.02.2017

Hoschton, GA

merrick_bank

I would highly recommend anyone to obtain a credit card with Merrick Bank. Not only did they issue a card when I was trying to improve my credit score, they increased the limit often. I have never had to call customer service because I have never had a single problem. It is my absolute favorite card.

Rick

25.02.2017

Oceanside, CA

merrick_bank

I posted a payment to my non-secured Merrick Bank Visa card on 2/21. The amount was debited from my bank account the following day. As of 2/24, the payment amount is still not shown as available credit. I called customer service and the agent claimed the funds would not be available until the 27th. He explained that the amount was put on hold because it was higher than my normal payment amount and that they needed to make sure the funds were available. I replied that if the funds were not available, they would not have been debited two days ago.

Keith

24.02.2017

Walterboro, SC

merrick_bank

Merrick Bank's credit card that I have is of great service to me. I use it regularly to cover expenses on my daily commute to work. I have personally never had any issues with the purchases I've made. I also like the quick and easy app. It lets me make payments easily and they post payments fast. Also gives fair credit increases!

Patricia

24.02.2017

Miami, FL

merrick_bank

Not happy with Merrick Bank. I had a car repair shop swindling us for $3000. I disputed with you and provided extensive documentation. Your Manager was rude to my husband and you did not send my case to arbitration, as contract I signed with you requires. My Capital One and Fidelity Investments Visa refunded me the money he charged to those accounts. This is the reason why I try to no longer use this credit card to avoid being ripped again. Not a trustworthy Bank.

Marni

24.02.2017

Independence, MO

merrick_bank

Good card. I have been treated fairly and have achieved a CLI. Paying your bill online is easy and free and I haven't had a single issue with this card. I have never had a reason to call the customer service line, so I cannot rate the customer service experience.

Betty

23.02.2017

Lawrenceville, GA

merrick_bank

I am pleased with my relationship with Merrick and I am happy with the courteous and helpful staff that I have dealt with. I would recommend Merrick to anyone! Those I have dealt with are courteous, well informed and they bend over backwards to help when I have needed it.

Brenda

23.02.2017

Austin, TX

merrick_bank

100% of all interactions with Merrick Bank's Customer Service Representatives have truly been World Class Service. Great attitudes along with Resolutions to any of my inquiries and needs!! Thank you Merrick Bank for the opportunity to be a valued Cardholder Member!!!

Dariush

23.02.2017

Seattle, WA

merrick_bank

Whenever I call and have a questions, I get a live person on the phone rather quickly. The person is always very professional, courteous and well-informed. I enjoy working with Merrick Bank despite the high interest rates.

Curtis

23.02.2017

Chicago, IL

merrick_bank

They are a scam company promising a double your limit in six months if you make the payments on time. They don't take the money when you make a payment. They wait four to five days then slick talk you and don't give you the double your limit offer. To hell with Merrick Bank!!!

Michele

16.02.2017

Greensboro, NC

merrick_bank

I found several charges that I did not make. They were rude initially and then said they would cancel my card, send a new one, and submit a dispute. I asked them if I needed to contact the merchant. They said, no, they would take care of it and yet the charges have not been removed. This is ridiculous. Other credit card companies would remove them right away or at least within the billing cycle, but this has not happened. This is very poor customer service. I understand that I had issues with my credit but it doesn't mean that I should be treated like this. Bad business, Merrick Bank. If it would not negatively impact my credit, I would close this account.

paula

13.02.2017

Cedar Rapids, IA

merrick_bank

This bank gave me a credit card when I had not so good credit. Thankful for that but after 2 years of on time payments and they continued to increase my credit limit when I asked them not to. I called to ask for a reduced APR interest rate as I always paid my bill on time. They declined me my request. I will be closing my account. Interest rate of 28%. Outrageous!

Arena

9.02.2017

Marietta, GA

merrick_bank

I have had nothing but positive experiences with Merrick Bank since I became a credit card holder. The one time, I had to contact customer service, my issue was handled promptly and efficiently and all of my questions were answered. Any information I have needed I have been able to find on the Merrick Bank website. I also received my first credit limit increase right around the holidays, which couldn't have come at a better time.

Matthew

9.02.2017

Las Vegas, NV

merrick_bank

Security block placed on my account without telling me. I then go to use the card and it was declined. EMBARRASSING! They couldn't have given me a courtesy call to let me know first? Just block the card and let me find out at the register. CRAPPY customer service! Canceled immediately after being a member for 5 years.

Artie

7.02.2017

Houston, TX

merrick_bank

Hi, Merrick Bank has been great with my personal needs and flexibility. I really appreciate how they have given trust in my finances over the years and I will continue to do business with them. Thanks.

Laura

7.02.2017

Winchester, KY

merrick_bank

They have done everything that they said they would do when I applied for the account. Increased my credit limit in the time frame promised, has a secure and easy to use website, and I love, love, love their go score feature that gives you an updated FICO score once a month.

Kirsten

3.02.2017

Indianapolis, IN

merrick_bank

I believe Merrick Bank to be a fair and honest company. I have had no "surprises" with this card. Merrick Bank is also a great tool to have when you are trying to rebuild your credit score. I definitely recommend this company. Thank you Merrick Bank. Customer for life.

Carla

3.02.2017

Talala, OK

merrick_bank

Merrick bank has been an amazing card for. With a lower credit score, Merrick bank started me with a $700 limit and after I made 6 payments without being late, they automatically raised it to $1400. Thank you Merrick Bank!

David

1.02.2017

Salem, OR

merrick_bank

I have no problem with the assistance I received. My problem was with your internet site. You only allow two choices for monthly payment - minimum or account balance. You should be able to pay something between the two without going thru the changes you have to - first cancelling the min then entering the amount you want to pay. Your internet site is not that clear for us old-timers who are not computer savvy.

Chelsea

1.02.2017

Redmond, OR

merrick_bank

Called to get update on some fraud activity after 2.5 weeks, the gal I spoke with was very careless, not helpful, and I was honestly going to cancel the card just because of how horrible the customer service is. Very scripted, there are a lot of card companies out there... I'd apply elsewhere.

Reginald

1.02.2017

Clinton, MD

merrick_bank

Merrick Bank is Top 1 of 100. The service is awesome and I would recommend them to all my family and friends. I've never been more satisfied with a banking institution and the way customers are treated. The online service is user-friendly and they always have someone to assist you.

Marcia

1.02.2017

Easton, PA

merrick_bank

I have been mostly satisfied with my dealings with Merrick Bank. I love the online banking. I was happy with the credit increase. The reason I will be cancelling my card is that when I called to have my annual fee waived I was told that it could not be done. That is very disappointing. I understand when I applied for the card my credit was questionable. But since I have had it I believe I have proven that I am not such a high risk.

Bryn

31.01.2017

Las Vegas, NV

merrick_bank

My experience with Merrick Bank has been very good and straightforward. Limit on the credit card is fair (interest rate could be lower) and billings and payments have been timely and credited quickly. Thank you.

Roxanne

31.01.2017

Lafayette, LA

merrick_bank

I'm still waiting for the charge dispute to be settled (3 separate charges from the same company). I was told I would receive a call from Merrick but I'm still waiting. Hopefully things will be fixed soon.

Carlos

31.01.2017

Pompano Beach, FL

merrick_bank

I only have a Credit Card with this Financial Institution and I am very happy with it and with the service I am getting. I have no doubt to recommend it to few people around me. Hopefully in the near future I can get involved with more benefits and service with this bank.

Greg

31.01.2017

Lake Forest, IL

merrick_bank

Very poor dispute policy and online statements -- After finding two fraudulent charges on my account I called to dispute them. They canceled my card and sent me a new one but will only tell me that disputes take 30 to 60 days to appear on my account. There are no updates and my online statement shows nothing in dispute after two weeks. I have never had a bank not take immediate action and at least show items that are in dispute. In addition, the online statement shows no new charges yet my balance keeps going up without explanation. Call to Customer Service are of no help. Very bad business!

Steven

31.01.2017

Plainwell, MI

merrick_bank

I ran into some credit issues after the economy crash of 2008. It really affected me and my family. Merrick Bank was there to give me another chance at rebuilding my credit, and for that I am very appreciative. My credit score is back on the rise, and I am very hopeful at starting my own business soon. I would certainly recommend Merrick Bank to others.

Tammy

31.01.2017

San Antonio, TX

merrick_bank

The only suggestion I have is to add pending transactions to the online Banking. I bill out of pocket expenses and sometimes I would like to verify the amounts before they officially post so that I can bill these expenses.

George

31.01.2017

New York, NY

merrick_bank

The most important values I look for in a credit card company is courtesy, empathy, understanding and a professional attribute that isn't stern and unshakable. Merrick has these values, and I would give up all my cards and just keep Merrick.

Melvin

31.01.2017

La Crosse, KS

merrick_bank

I was forced into bankruptcy over a year ago and Merrick Bank gave me the opportunity to rebuild my credit. I am on social security and this card has allowed me to get emergency purchases. After making payments for 8 months, I was given an increase to my credit as was promised. I would recommend Merrick Bank to anyone who needs to rebuild credit.

Jeffry

31.01.2017

San Antonio, TX

merrick_bank

I would have complete peace of mind recommending Merrick Bank to any friend of mine. The credit offer extended to me (I am trying to repair a credit rating that suffered a major setback in the past ten years) was a credit limit of $1,400 that would double to $2,800 if I made all my payments on time for ten billing cycles. They were true to their word and my "on-time" payment history has been useful in helping my credit scores go over 700 for the first time in my life.

John

31.01.2017

Lexington, TN

merrick_bank

I have several credit cards but Merrick bank has by far exceeded the rest. The things that stand out the most is: posting time. I have some cards that will only let me pay the bill on the due date and another that doesn't post to my account for 5 days. Merrick is far better than the others and I would refer them to others. We are in the process of eliminating other cards we have but we are keeping this one.

Wendi

31.01.2017

Sorrento, FL

merrick_bank

I was a wife with no control of finances or in reality life. Merrick gave me an offer to begin building my credit and I took it. I'm so happy to say that my credit score has improved greatly and I finally feel like I can successfully manage my life and credit. Thank you for giving me that ability...

Nicole

31.01.2017

Bismarck, ND

merrick_bank

I have never had any bad experiences with Merrick. Love the Merrick Bank app... Makes it easy to review my account, pay my bill, edit payments, and speak with someone if I have any questions regarding my account. My credit line was doubled after 7 months since I made on time payments.

Jeffrey

31.01.2017

Beverly Hills, FL

merrick_bank

Called in regards to a hack of another credit card to "Freeze" this account for a 2-week span to allow "Clearing of any possible charges" that might be pending, not legitimate of my purchases. The customer care Representative was very polite and thorough in confirming and locking the card. As well as the representative that re-established the card's activity.

Darrin

31.01.2017

Lake Balboa, CA

merrick_bank

Overall, my experience has been "fine." Not great, not outstanding, not exceptional. You provide a card, I use it occasionally. The billing seems accurate. That's about it. Your website is really fairly rudimentary and seems to be a decade behind your competitors. For example, I can't see pending transactions on my account, only charges that have been actually posted. I don't use your card when I travel out of the country because you have a foreign transaction fee, and I have another card that doesn't, so they win. I have other cards that give me between 1% and 2% cash back on purchases. You don't. Once again, they win.

Elizabeth

30.01.2017

Riverview, FL

merrick_bank

I am very pleased with my experience with Merrick Bank. No complaints at all. I do wish however they would reward excellent use/payment history with an offer to reduce the interest rate. Thank you!

Theresa

30.01.2017

Palm Bay, FL

merrick_bank

I love the fact that I can see my credit score once a month without having to go to a separate site. Also without asking my credit limit was raised because of repeated on time payments.

Amanda

30.01.2017

Mocksville, NC

merrick_bank

I am grateful that Merrick Bank has seen my record in using my credit card and extended me additional credit along the way. The website is very easy to use and when calling to speak to someone they are always courteous and helpful.

Ralph

30.01.2017

Galloway, OH

merrick_bank

You people gave me a chance to prove I am credit worthy, I am always on time and ahead of time and ALWAYS pay more than minimum payment. You trust me with your money and I will never forget your bank. Thank You All Again, a customer for life.

George

30.01.2017

Peru, IN

merrick_bank

Merrick Bank is by far the easiest to work with. They are completely customer centered. I never thought I would give positive feedback for any bank. But I am very pleased. They give rewards without asking for them, and they keep a close eye on transactions to make sure your account is secure. Top notch guys! Bravo!

Damon

27.01.2017

Chicago, IL

merrick_bank

I have had my Merrick account for a few months. I got a call yesterday stating that there may have been fraudulent charges on my account. After talking about this with the representative, I discovered that the charges were in fact, fraudulent. They canceled my card and now they are freezing my account. I made one simple request. I wanted a statement so I could investigate the charges on my account. The website doesn't show pending charges. The rep was annoyed that I made this request. He literally stated, "Sir, I'm telling you what the charges are." Understandably, I want to see the charges for myself. I requested they mail me a statement of some kind showing all the charges on the account since the last time the horrible out of date website posted a charge. He acted as though I had asked for the moon and I was told I could not get that. After going back and forth with this guy for 10 minutes about why I wanted it, I decided to end the call.

Mark

20.01.2017

Reno, OH

merrick_bank

Ok we have been continuously charged with fees. The last one was a late fee $38 which would be ok if my payment was late but it was due on Jan 11th. It was paid on January 11 and then a few days later I was charged the late fee.

Charles

19.01.2017

Mchenry, IL

merrick_bank

Paid my bill off in full... got a $4 service fee. When calling I asked about the fee, and about reducing the interest rate as I've been a card holder for almost 2 years and have never been late. The response from them was paper fee... although there was no bill for them to send out a paper fee for. And they said if I didn't want to pay the interest rate they could close my account. Asked them "you would rather close a good customer account than reduce the interest?" They responded yes.

M.

18.01.2017

Dayton, OH

merrick_bank

New customer here. Visa Platinum (not a secured card). I was getting close to my limit so I made a $350 payment online. After 4 business days the money had been taken out of my bank account, the payment had been posted on my card, the balance on the card reflected my payment but I'm showing $0.00 Available credit. I called customer service (since they have no way of contacting them online) and was told that there was a hold and the funds wouldn't be available for two more days, with no reason given. Sorry, but this is unacceptable. And honestly it's really as simple as that. I didn't go over my limit, didn't make any weird out of county purchases, I just made a payment prior to the actual due date because I was getting close to my limit. And for that, for being responsible, I'm punished with hold on the funds that I sent them. Well off to file a complaint with the Consumer Financial Protection Bureau.

Ed

6.01.2017

Port Richey, FL

merrick_bank

I opened an acct. (secured) with these yahoos 3 yrs ago, used the card every month, made PERFECT payments for 3 yrs straight. Never once did they ever offer me a thing, no appreciation at all. I closed the acct. owing them $3.00, so they wanted to charge me an additional $15.00 to close my acct. and then another $3.00 out of my secured $200.00 I opened it with. I closed it and would never again deal with such thieves. Save yourself the headache. Look at other or different cards that at least are glad to have your business.

Jessica

1.06.2023

Rialto, CA

arrowhead_credit_union_ca

Our entire family each have been banking with Arrowhead Credit Union for over 10 years. We switched from larger bank BOA and couldn’t be any happier. I’ve received the lowest interest rate on both our new & preowned car purchases. And my visa credit card rate is also lower than my non arrowhead accounts. The only thing I wish is for credit card holders had way of locking credit card via website like my Citi & Capital one accounts in case you misplaced your card. It took about 45 minutes of being on hold for next available person during a mid-day week to be able to place a stop on my visa credit card. Overall all been happy customer with Arrowhead credit Union.

Eric

14.06.2021

Pinon Hills, CA

arrowhead_credit_union_ca

I have been with this bank for about 2 years and have never, ever had an issue either with online or in person. The staff are always efficient and pleasant. When I have an issue with my debit card, they remedy the issue very quickly and satisfactorily. They have industry standard hours during the week and on weekends. Their shared ATM access is never an issue either. I can readily find an ATM when needed with no surcharge.

Ieasha

23.02.2021

Altadena, CA

arrowhead_credit_union_ca

I have been with Arrowhead credit union for over 5 years.... I figured when covid-19 started I could depend on my bank. They posted all over the site, "We are here for you if you are struggling." So I applied for a $2,000 loan to help my family. They denied me. I asked for help about 3 times since the pandemic. I was denied each time. Mind you my account not once being negative. So this week I went to them and asked if they could refinance me with my car. I know I don't have the best credit but during this pandemic I have made all 18 payments on my car. They denied refinancing me. This is the worst credit union when you're in a bind. I wouldn't tell anyone to bank with Arrowhead credit union.

S. A.

19.08.2020

Moreno Valley, CA

arrowhead_credit_union_ca

Hello I have been a customer with your bank. When I first signed up it was because I was starting up my company And amazon needed a credit card. I started a secured account with you. Later opening up another secured account. From there however I had nothing but a bad relationship with you 1. I opened a checking for just my Shopify sales. I had a Customer with a VERIFIED tracking COMMITTING fraud FOR A FREE ITEM. The customers bank was constantly trying to reverse the charge. I showed you proof in the bank but still You allowed me to constantly get the NSF fee even though it was fraud. By the time it was over the NSF fees matched the cost of the item. The manager said ‘I’ll waive this not those.’ I closed the account and opened it somewhere I dont have issues with allowing fraud. I had 22K accidentally DEPOSITED IN ARROWHEAD. I TOOK IT OUT IN LESS THAN 24 HOURS. I CAN'T BUILD A BANKING RELATIONSHIP WITH YOU ANYMORE.

Dawn

9.08.2020

Needles, California

arrowhead_credit_union_ca

My account was closed for being inactive for a year and when I went in to cash a check, the teller was in training for a short period of time and she was very knowledgeable and informative. The teller training her was very patient with the troubles of my situation. It took me 2 trips to the bank to finally get my account back up and I was ok with that because of how courteous and attentive the tellers were.

Nathan

28.10.2019

Fontana, CA

arrowhead_credit_union_ca

Arrowhead credit union called me and told me someone found my wallet and arrowhead will lock my ATM card. That’s great! Did the person say where I could come and get my wallet? Arrowhead credit union responded they cannot provide that information it is unsafe. Then she said I can come in and get a new card or she can mail me one in 4 to 6 Weeks. How’s the hell am I supposed to come in and get a new card if I don’t have a wallet with my drive'rs license!? She said, "Sorry that is the rules." That is one of the most stupidest rule I’ve heard at arrowhead credit Union. Now I have to go and apply for new driver's license with new credit cards new ATM card stupid stupid stupid! All we had to do was exchange the information for me and I could’ve got my wallet back....Jesus freaking Christ.

B.

23.10.2019

Riverside, CA

arrowhead_credit_union_ca

Just recently encountered a problem.... which was my fault. I have 2 bank accounts open at Arrowhead I have one account that is negative, and the other account is in good standing. So I accidentally deposited money (ATM deposit) into the negative account and I FREAKED OUT! So I called the call center and told them I made a BIG mistake and really needed that money to go into the correct account because I needed that money. They were so understanding to my needs and helped me out. They transferred the money out the negative account to the correct account. I've been a member with them since 2014, I've NEVER had any issues with the call center or the Riverside Branch.

Macy

3.09.2019

North Las Vegas, NV

arrowhead_credit_union_ca

This company is terrible and they are a bunch of scammers. Very rude customer service agents that are in some serious need of training! They claim there is no credit check but approve your loan and then collect more personal info and deny the loan after due to a mysterious credit check they claim they do not do. Just terrible all around.

Susan

4.12.2018

Long Beach, CA

arrowhead_credit_union_ca

We merged with Arrowhead CU in December, 2018 amidst a whirlwind of promises of expanded services and advanced online banking services. Their mobile banking app and website can be accessed only within the United States! Military and overseas workers cannot access their bank balances, loans, transfers, cleared payments. The internet is supposed to be worldwide. Arrowhead provides local service only. What if a member takes a trip to Europe? The app does not travel with you. If you run out of money, plan to phone and be on hold forever. This ancient technology and lack of internet access puts military families in danger of financial ruin.

Paul

9.05.2017

San Bernardino, CA

arrowhead_credit_union_ca

Arrowhead of San Bernardino. Applied at multiple institutions for a Home equity loan. Arrowhead had the best interest rates, terms and 0 fees. Our home appraisal came in higher than expected so we were able to get a higher payout at 85% LTV. The only bad thing was that they don't take appointments to sign the closing documents. We had to wait in the lobby for more than an hour. A home equity loan is a premium product and they should take appointments especially since they only have 1 notary on duty.

B

14.12.2020

Ridge, NY

bofa_gift_card

Bank of America is the worst with gift cards. The customer service person said because the card was expired they couldn't open the account to reissue funds even though they got their money. Meanwhile, the person on the phone admitted they only offer 9 month gift cards. My company bought the cards in Nov 2019, gave it to employees (me) in Dec 2019. I wanted to spend it for the holidays, Dec 2020, and didn't realize it's only for 9 months and in my case I had it for 8 months. Such scam artists. I remember the issues I had with the BOA credit card. Cancelled that long ago.

Anthony

13.10.2019

Gilberts, IL

bofa_gift_card

Card expired and they are saying there is nothing they can do. I forfeit the funds. Shame on BOA...absolutely ridiculous. I have had other cards expire from other banks. Some partial balances and some never used. They have ALWAYS been replaced!!! ALWAYS!!!!! This is just plain theft. Shame on BOA!!! IF I could give ZERO stars I would!!!!!

Richard

23.06.2019

Chattanooga, TN

bofa_gift_card

The Bank of America (hereby BOA) is the largest bank in America. However, "BIGGER does not mean BETTER!" I won a Sales Contest and received $250 worth of VISA DEBIT Cards. I'll admit that I put off using the cards because I had a specific purpose in mind for their use. I inadvertently misplaced them and when I did locate them I realized I had missed the cut off date for their expiration. Again, that's on me. I called the BOA Customer Service Department to inquire about the status of the cards and they stated the account "was closed" and that the FUNDS had been "Forfeited BACK TO THE BANK!" I inquired about being reinstated and paying any sort of fee for carrying a balance. I was informed that they had no such option. There is some sort of agreement between the Sponsoring Company and BOA that the funds are kept by BOA. In any event, BOA was determined not to reinstate the cards which still had the activation stickers affixed.

Jennifer

12.08.2018

Patton, PA

bofa_gift_card

Bank of America provides the option of getting gift cards with rewards points. I tried to redeem 2 gift cards from Amazon and Amazon said that Bank of America requested the money back. Bank of America Customer service at Amazon told me that BOA actually got all the money back from the bank who issued the cards. This can't be legal. BOA offered me this promotion then reclaimed the gift card money.

DEBBIE

16.12.2022

Oliver, Other

hsbc

If I could give them zero stars I would. I had an issue logging into my account two weeks ago because the battery in my security device has died. After going through all the security questions with customer support they would still not answer questions I had on my account stating that they couldn't verify me even though I had answered multiple questions which no-one else would have the answers to. They had to get someone else to call me back and after going through the whole ridiculous procedure of taking pictures of my driver's license and a selfie I got the answers I was looking for. However, the agent I was speaking with then asked me if I wanted to update my email address and mobile phone number to my account which I did.

T.

19.11.2022

Portland, OR

hsbc

Liars and thieves in the Philippines: "Sir you set up account you will receive *** dollars." I deposited over 30 mil pesos and got nothing. I wanted to change my pesos to dollars. "Sir you MUST put your dollars into a 3 month time deposit with ZERO interest for 3 months before you can have your money." OMG. Now I'm in the US. For the last 30 mins I have been trying to change my password. TOO DAMN many codes, too damn many steps.. Before I can change it on my laptop they are requiring me to download their APP and log in to change a simple ** password.. Couldn't figure it out. Got on chat, she was worthless. Now I'm on hold 20 mins and I am a "PREMIER CUSTOMER". 1 hour to change a password..

Franck

19.11.2022

Alameda, CA

hsbc

To whom it may concern: I moved to Abu Dhabi from the USA, and I needed a bank. So I selected HSBC, which a friend recommended. Since then, I have gone from one disappointment to another. It took them seven business days to send me some means to access my bank accounts, such as a credit card or checks. Now here is the exciting part: When I signed off, they said they would do it if I needed a loan for a car or anything else. And when I subscribed for a car loan after 30 days, I was denied. Their policy requires 12 month's history. I was asking for a fast car loan. Even though the car belonged to them, they did not process it. Even though the car is under warranty, they did not process it. Bottom line, do not trust HSBC: What they say is not what they do. They are not different from other banks (even worst). I do not recommend HSBC. The service is null and they are not transparent with their policy. Regards, Franck

Sasha

7.11.2022

Toronto, Other

hsbc

Absolutely worst experience of opening a bank account I have ever had. It took 1 hr and 50 min to open 2 simple saving accounts! Even though filed an online application and got a reference code, it could not be found in the system, so had to start from scratch. Then bank cards did not work and new ones had to be reissued. The creation of a customer profile takes forever for no apparent reason: the bank associate just endlessly fills out something on the computer without really asking any questions, except the basics of name, IDs, address and employment. Inconceivable why it needs to take so long!

yasmine

1.10.2022

Carrollton, TX

hsbc

Living abroad it isn’t easy to open a bank account as an American citizen due to US taxing laws; this was the bank my university suggested/practically insisted we use to “facilitate” our transition to living in France as they told us horror stories about how we couldn’t do xyz without a French bank. I have later learned that this is not true and there are alternatives. Honestly, it has been the biggest regret of my life and I will never step foot in an HSBC branch again. The tellers at my particular branch on Saint Dominique are lovely but this bank has some very strange practices and has no issues locking, restricting, or cancelling your account for anything you do, all without telling you.

mike

23.09.2022

Las Vegas, NV

hsbc

HSBC is truly the worst inefficient and crooked bank. HSBC should be sued. They will charge fees for everything and freeze your account if you do not use it within 9 months. The way to unfreeze your account is to make fund transfer transaction that will cost money. HSBC does everything to try to steal money from the customer. The online chat representatives cannot resolve anything and will drag the chat on for unnecessary time. Normally takes 1-2 hours on chat to get someone to try to help but in the end they do not help and they will tell you to call or visit the bank.

GARY

8.04.2022

São Francisco Do Sul, Other

hsbc

I WAS a client of HSBC for about eleven years. As an expat this was a great fit. HSBC being an international enterprise made life easy. (Wire transfers, cash machine, in-country branches, etc.) Smooth sailing with these guys, monthly wire transfers were flawless, customer service was professional....no complaints at all. Everything was rolling along fine until they decided to cut US operations and concentrate on higher-end clients. I qualified as one of these clients (75,000 min. balance) when I relocated, but real estate, vehicle, etc... purchases took care of that status. I don't blame them AT ALL. Much more profit to be had in Hong Kong and Mainland China than my minuscule deposits. Anyway.....my only regret is that my account got dumped to CITIZENS BANK. How did that go? Well I wrote a little piece about them last night, check it out if you will. Calling that bank a dumpster fire would be disrespectful to dumpster fires. (my opinion)

L

28.02.2022

Vancouver, Other

hsbc

Don't Trust HSBC's Promotion! I've been their premier account customer for 20+ years and mostly in Asia. I moved back to BC Canada 8 years ago and the nightmare started. Most of their staff have an attitude that customers are there to serve them so they can have their salaries and job promotions. I thought things were improving last year when I was assigned a new account manager. She was very helpful and I started to move my cash to HSBC from another bank. After deposited a chunk of my saving there, they have a promotion to attract more deposit because people are moving money away due to some stupid act they did in Asia (freezing legit a/c because of political reason (sounds familiar?).

Gareth

14.02.2022

Ringwood, Other

hsbc

I opened an HSBC expat account due to relocating abroad, thinking that I was upgrading my bank and helping with my new international position. I can't tell you the time wasted and stress caused since we opened the account in July 2021 to now, Feb 2022. From start to finish, they have failed at even the most basic of banking services and my free, UK Co-operative bank was significantly better. I don't even want to waste more of my life detailing the issues, just take my advice, never open an HSBC account for anything. (I'm even on the chat function now as a $6k payment has gone missing and they don't know what's happened to it).

L

11.01.2022

Windsor, ON

hsbc

The Premier account is a scam. It charges 34.95 a month. The Waiver conditions are so high, it is only for rich guys. After 6 years being a Premier checking account, I wanted to remove and down grade to a normal checking account. It was a night mare to get through the right person. After several trials; online chat, phones, I can still not able to do this. waste lots of time, and frustrated. When you call the customer service, people either from India with heavy accent, and you will be asked to call another number which is not a right number either!

Dimity

31.12.2021

Brisbane, Other

hsbc

Made a CC enquiry 5 years ago, have emailed and called recently to have them remove the enquiry from my Credit Report. Every time I speak to someone they ask for my reference #, despite never being able to give me one. When I ask them to give me a reference # for my file or the enquiry they tell me the "other department" has that information and they do not have access to it. Every time I call to follow up, they tell me it is with another department, but cannot tell me which department and that I have to wait for this department to contact me. Will not give me contact details for the "other department" so I can follow up with them myself. I asked them who do I call and what reference # can I use the next time I call to follow up and they tell me to call (this) same number and I do not have a reference number, so every time I call to follow up the cycle is repeated.

Jason

19.12.2021

Dallas, TX

hsbc

After having a checking account with HSBC for over a year, I received an email informing me that they are closing my account. (Never had bad checks or overdrafts on my account). HSBC would never explain the reasoning. When they closed my account in Aug 2021, there was over $900 in the account. Still as of today 12/18/2021, they have yet to release my money back to me. Clearly unless you are just loaded with money and can spare $900, DON'T USE HSBC BANK.!!!

Andrew

7.12.2021

Milford, CT

hsbc

HSBC has a new Global Baking account that gives you market exchange rates less a 1.5% spread. However, for a transfer from a Pounds Sterling account in the UK into your own US$ account as a Premier customer, they take a huge spread of 3.25% which is more than many credit cards take on small amounts. I tried complaining but they won't discuss it due to "commercial sensitivity"!!!

John

24.09.2021

Wilton, CT

hsbc

HSBC advertises a $450 bonus with a $5000 direct deposit in 3 months. I walled to see if that was $5,000 total or each month because the ad was not clear. I was told that it was definitely cumulative, a total of $5,000 within 3 months. After 3 months I am told it was $5,000 EACH month.

Olena

20.09.2021

London, Other

hsbc

Had to use phone funds transfer service because online banking was failing with errors. They got the name of payee totally wrong (but it is a well known brokerage firm!) Payment is now nowhere to be found.

Kathleen

18.09.2021

Philadelphia, PA

hsbc

I saw a promotion for opening a checking account. I applied, and it took 4 days for a response. I was approved for Basic Banking. I read the reviews online, so when I funded the account transferred a few dollars via CashApp. The deposit didn't post for 2 days. I thought it might've been due to the account being new.

TCS

15.09.2021

Toronto, Other

hsbc

If you are looking for good service THIS IS NOT THE BANK TO BE WITH. In my opinion HSBC is excellent in Europe & Asia BUT not in Canada. The staff here in Canada is highly unprofessional and lack even basic knowledge, customer service & English language skills. To make experience worse, the Vaughan Mills (Vaughan, ON, Canada) branch manager "Rose **" lacks management skills, is highly ignorant and delusional of her role. Would love to see HSBC senior management take note of it and focus on training staff in great customer service that they are known for in other parts of the world, else risk brand image.

Ivan

1.09.2021

Abu Dhabi, Other

hsbc

I just wonder does Headquarters cares about its reputation? **. This is ridiculously low. Even scammers get better reviews. I will copy my comments.

Allan

14.06.2021

Mineola, NY

hsbc

Need to have a drive through window in the new HSBC branch in Westbury N.Y. Also, need to have a branch closer to my home in Mineola, Williston Park or Albertson N.Y. All banks should have a drive up window. I am disabled and it is difficult for me to get out of my car and walk into the bank just to make a simple deposit.

Julia

7.05.2021

Brooklyn, NY

hsbc

I called to HSBC with a request to check if I am eligible for a new checking account promotion since I already had CD some time ago. I spoke with four different HSBC representatives and no one could understand my question. It turned out that I was rerouted from Philippines to India, and From India to somewhere else but not USA branch. Each time I asked for a manager, I was rerouted to anyone else but NOT to the manager. All out of State reps kept asking me different questions not related to my main question. I am wondering how the business is done if reps don't understand what they are doing.

Gianni

4.05.2021

Woodland Hills, CA

hsbc

Worst bank to do business with. Staff is unfriendly and dismissive of any issues that arise with your account. The bank acts with impunity when it comes to its actions and they will not respond or provide you with explanations when confronted. If you have the opportunity to bank with someone else, do so, it will save you headache and frustration. The bank doesn’t work with Zelle or Plaid so it makes linking your account very difficult. Forrest Hill, the VP is especially unhelpful and never returns calls or offers any real help. The customer service is routed to India and the people you speak to have no real desire to help you out. Calls regular get disconnected and you will never receive a call back. The customer service representative Rachel ** should not even have a job. She was supposed to be my point of contact but never returned any of my calls or emails. Overall, worst experience I have ever had with a bank.

Alex

23.04.2021

London, Other

hsbc

Stan

4.03.2021

Orlando, FL

hsbc

This lender marketed a number of third party services and I got stuck with a home warranty company that refused to honor the terms of the warranty. When I contacted the mortgage lender for their assistance, not only did they nor provide assistance, they would not even respond to my letters.

Robert

8.02.2021

Other, Other

hsbc

HSBC were so poor it beggars belief. My former wife, (current GF) who works for a top 10 publicly listed ASX company got a loan pre approval. It all went smoothly. I decided to also look at an investment home loan through HSBC. I offered cover (including the investment home) at over 9x. I gave them my salary details, but b/c I work for a family business I was treated differently. I gave a 19 tax return and a 2020 tax return showing a pre tax salary of 25% of what I was seeking to loan. As I am a director of 4 companies (3 of which no longer trade and I have a trust), I was treated with serious distrust. So 9x plus cover as security and they won't lend to me b/c I work for a family business.

Al

17.12.2020

Dubai, Other

hsbc

manu

5.11.2020

Mumbai, Other

hsbc

Well, I am Manu from India, after looking on Wikipedia that HSBC is one of the finest bank in the world and checked if their services are available in India or not. And I found their services in India and after checking their website www.hsbc.co.in in India I finally found that they are offering a banking services in India. Even a zero balance bank account is available... I found a branch and visit the branch, I thought because it's one of the largest bank in the world, I thought I will go there and just open an account in a minutes. But after visiting the branch I was felt like they want to know everything about us and despite of opening bank account they were talking about everything else.