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Nancy

23.09.2019

Louisville, KY

bbt_bank

I have been with BB&T for many years. The only thing I use them for is my Social Security Deposit and changing that deposit is very difficult. The bank is very slow and costly for transfers to other my other accounts, PayPal & Charles Schwab. If you want a next day transfer from a BB&T account it is a $10 cost. The basic transfer charge is $3 and that can take as long a 5 working days and if it falls on a weekend it is longer. Recently, I have noticed, I am not seeing debit transactions for several Days. They are holding on to our money as long as they can and I am paying extra for them to do it. This may be how most Commercial Banks are operating. However, PayPal charges for transfers, but it is a tiny percentage of the transfer, free if you want to wait a couple of days. At my other institutions I see my transactions instantaneously. I think we all expect that. There are better options out there. Stay away from BB&T.

RNR

20.09.2019

Dania, FL

bbt_bank

I have been going to my local BB&T branch for years. I've never had any problems there until today, when I had a deeply unpleasant experience, due to the incompetence, unprofessionalism, and disrespect of a new East Asian cashier. She waved me to come over to her as her previous customer walked away, but then suddenly she called the previous customer back over to her! I had to wait five more minutes, and the previous customer's business remained unresolved when they finally left! I am outraged! This cashier is a disgrace to banking, and I think there needs to be more thorough screening of prospective employees before they are hired by BB&T!

Ruth

12.09.2019

Lynchburg, VA

bbt_bank

The BB&T in Lynchburg Virginia location Rivermont Avenue has the worst manager and bank tellers. I myself has a position that deal with the public, and will never show the disdain they show for certain people. They roll their eyes while talking with you, they show frustration in assisting you with problems that involves your account. They talk down to you. I feel they need someone to awakened them to the fact the customers are more of a value to the bank, we are the ones taking the risk with our money, placing it in the bank. They only work for the bank. When their attitudes comes out, then the customer's attitude will appear also.

Barnabas

6.09.2019

Dallas, TX

bbt_bank

BB&T charges for a declined transaction and call it return item fee. BB&T takes 24 months to qualify you for one refund of a high extra overdraft fee of $38. Imagine $12 was paid by BB&T and they charge $38 more than 300%..It's crazy, that's a rip off. You can imagine the billions they make from the poor every year from such exorbitant fees and the regulators of the industry allows them to carry on with this theft of depositors money. I honestly think the regulators should make the banks charge a certain percentage of how much was paid as overdraft and not this outrageous theft of a fee..exploitative banking system. Please share if you want change.

Dan

5.09.2019

Gulf Breeze, FL

bbt_bank

Don't give payment book. Receive bill on the 4th of month due on 13th. Throw in a weekend and you'll be late. They do this on purpose hoping you're late. Collecting late fees is how they make money. A payment book would be cheaper for them. It's gotta cost them a lot to send out but they know they'll get more late payments the way they choose to.

celeste

5.09.2019

Harrisburg, PA

bbt_bank

My credit was poor, so I got a BB&T secured credit card, which requires a deposit. The lady talked me into getting one when I was cashing my paycheck, because my employer's checks are through BB&T. The attendant said after 6 months of using it, I will get my security deposit back, (It was $400) and they will then release a regular line of credit. I emailed her after six months, she never returned my e-mail. So, I went into the bank and asked her what was going on. She told me I did not get any offers yet, and I have to wait until BB&T offers me a regular credit card.

John

24.08.2019

Duluth, MN

bbt_bank

We have had to deal with this company for 3 years as our mortgage was sold to them. We set up our mortgage payment automatic starting 9/14/2019. Guess what? They dipped into our bank account yesterday 8/22/2019. Left us without funds to buy groceries, school supplies, etc. We called and were told we would get a response in 24 hours. The most shady, shifty company I have ever dealt with.

E

24.08.2019

Berryville, VA

bbt_bank

Went to make a deposit to my daughter's account who was having some challenges, with my ID in hand, to a local bank, and live in the same ZIP code, less than a mile away. Policy. No ifs, no ands, no buts... We are talking $120. Cherry topper was that the portly woman told me to "have a nice day"... To rub it in that they were NOT going to help in any way. THE WORST, never BB&T. And hope that policy gets in the way of you helping your child.

Christopher

21.08.2019

Sarasota, FL

bbt_bank

Customer service is prolly the worst unless you like sitting on the phone for 45 mins and then get hung up on. For their checking accounts well they steal money from you which I never thought that was even possible. But I guess there’s a first for everything. I would recommend Bank of America.

Tammy

20.08.2019

New Albany , MS

bbt_bank

HORRIBLE. I had a house fire. This mortgage company is not releasing my funds from my insurance company that has sent them checks for the repairs to my home. It’s been since March 10, 2019 and myself, my family have completed my home repairs and this mortgage company is giving every excuse in the world why they won't release my funds which is putting me in debt! After this claim is resolved which we will probably have to hire attorney I WILL BE CHANGING mortgage companies. They know we are struggling and don’t care. Customer service has no clue. Every day a different story. Even the supervisor over loss draft promised us to to get our money and we haven’t heard back from Kyle ** in months! They keep saying they're going to send an adjuster out and it's been weeks no adjuster!!! HORRIBLE HORRIBLE HORRIBLE!!!!

Steve

13.08.2019

Fairmont, WV

bbt_bank

This is the worst bank we ever banked at. We had to go into the bank every few months because of their mistakes. We were in the Gold Club and continue to charge us for fees that were covered by the Gold Club. We finally got tired of going in and closed our account . Best decision we ever made. We went to Fairmont Federal Credit Union and never looked back.

Katherine

9.08.2019

Asheville, NC

bbt_bank

I have used this bank for over 10 years and would not change. Superior customer service, excellent location, appropriate accounts to fit the needs of many. They offer other services as well. A bank I can count on!!!

Elisabeth

7.08.2019

Marietta, GA

bbt_bank

I have been so disappointed with BB&T in the past two years after being a loyal customer for nearly 30 years. It's the habit to deduct charges before counting deposits. The online banking will show sufficient funds but then you get slammed with overdraft fees the next day when items have posted....often items from many days prior that one would assume had posted by now. And they didn't post my xmas bonus check last year until 2-3 weeks after I deposited it. As a single mom who works full time and is working on my doctorate, I need a bank that will help ensure my money goes the furthest it can, not one that tries to capitalize on my lack of time to pay attention to detail.

Cynthia

6.08.2019

Garner, NC

bbt_bank

I have been banking with BB&T for almost 20 years. Every branch I have dealt with has always provided excellent customer service and employees who have gone above and beyond to help to me out in several emergency situations. I have used the online service since its inception. It is very user friendly and simple to navigate. When changes or updates have occurred, instructions are posted to assist with the transition. I highly recommend this bank and its online services.

A

2.08.2019

Stone Mountain, GA

bbt_bank

I recently opened an account with BB&T, set up direct deposit, transferred some fund to the account. After couple of days: I discovered that I was not able to login to the account, call customer service and they kept on kicking me around on the phone and they later told me that my account was close. Nobody can tell me why the account was closed, I went to the branch and they told me the same thing. I hope I will be getting my deposit back (hopefully).

Candace

1.08.2019

Columbia, SC

bbt_bank

I have been a loyal customer with BB&T since 2008 until today when it all changed. I called into the fraud department because I had been a victim to scam. Do you think they even attempted to help me? Not at all. I spoke with a woman by the name of "Silly" in the fraud department and she did absolutely nothing to help me but say "We get a lot of scams". I asked her if she told all if her customers that and she said "yes". Just a word to the wise before anyone decides to bank with this company rethink it. If you are in a bind with absolutely nothing to your name they will not help you.

Ellen

1.08.2019

Lakeridge, VA

bbt_bank

I was grandfathered into this bank as it bought out my original one years ago. I have had good service but when I needed a loan or info in financing for my first home, I was not able to get support. I stayed as my direct deposit from my former job was attached and didn't want to go through the process to change. Again, I am sure they give good service to their customers but for me I use them for only some of my banking needs.

Nicole

30.07.2019

Louisville, KY

bbt_bank

I had this bank account for 3 years and I’ve never had so many issues! They charged me $5.00 a month (I was not told about this until after it was opened). Then, when I was told I had overdraft protection, I was hit with hundreds of dollars of overdraft fees. I keep pretty good records and somehow it always seemed that I had a new charge that I wasn’t warned of. I can not WAIT to leave this bank!!! Check out CHIME!!! It’s amazing and won’t charge you for things they allow to happen to your account.

Donna

30.07.2019

Kilmarnock, VA

bbt_bank

Always pleasant at drive through window and inside. When they say, "Hello. You know by the way" they say it that they are being real.... They always have pens available and they actually work. I can also call and get a real person.

C.

29.07.2019

Loretta, PA

bbt_bank

I don’t like the service fees assessed when your acct doesn’t have a certain balance. Hold times are lengthy. They don’t reverse charges a lot. I use it due to being local and focused on community banking needs.

Jerkkish

27.07.2019

Tifton, GA

bbt_bank

BB&T DO NOT care about their customers! They go into your bank account and STEAL your money, hundreds of dollars at a time without notification! And then when you call to figure out why, no one knows who, why, or what is the reason! This is by farrrr THE WORST BANK EVER!!! Do yourselves a favor and close all accounts and never look back at BB&T! They are thieves! I’ll give them 0 stars if I could.

Toni

23.07.2019

Cartersville, GA

bbt_bank

I opened an account with this Bank last week only to be told a day before my direct deposit hit that they closed my account due to address verification a day before my direct deposit hit! I wasn't notified of any of this! Last Friday my direct deposit was sent to the closed account and BB&T have not sent the money back to my employer! Do now I'm about to be evicted and I don't have my Lupus medication?

Viet

19.07.2019

Houston, TX

bbt_bank

Trying to get official payoff amount valid for 10 days. 1. Went to branch, they said they can't do it. They called their center, and they said no. They put me on speaker phone and call center refused to talk directly to clients. They transferred the worker to another department, after 30 minutes on hold in their own internal system, I asked if I could pay a certain amount and get a receipt... She said, they don't take credit cards... She said they don't take debit cards, I have to got get cash.

Ashley

18.07.2019

Miami, FL

bbt_bank

BB&T is by far the worst bank I have ever had! They don’t care about their customers or how long you have been a loyal customer and to top it off they have horrible customer service! Everybody cleans their hands with whatever issue you may have and say there’s nothing they can do to help you.

Jordyn

18.07.2019

Owings Mills, MD

bbt_bank

BB&T is a scamming ** bank! They find any rule or reason to take money from you and they don't care about your needs. I will never bank with them again!!! If you care about your money then don't open an account with them!!!

Martin

16.07.2019

Orlando, FL

bbt_bank

I opted out of overdraft protection and in the past (for at least 3 years) BB&T has never paid on any transactions when the funds were not available. Last week I was charged two overdraft fees for two separate transactions, which over the past 3 years were not paid. I called on four times and the representatives could not tell me why I was being charged..Very dissatisfied!!

Brendan

11.07.2019

Glenside, PA

bbt_bank

The bank has a system set up to rearrange your transactions. They do this to make it more likely for the customer to overdraw. Then they slap a $36 fine on you (every day). I have literally went to bed with $20 in my account to waking up to -$66. They also do not let you dispute it. They have a computer system that lets the teller know if they can refund money. You get one refund a year. That does not count for just your mistake. If BB&T makes a mistake then they'll refund you but that's your one refund for the year. They claim to do all this to help a person learn how to manage their money. They waited until my landlord cashed my check before they let a credit hit my account. They did this so my check would bounce and they could justify charging me another $36. They told me today they took $180 from my account. These people are crooks.

Jennifer

5.07.2019

Oxford, PA

bbt_bank

The bank has a system set up to rearrange customer's transactions that will create a negative balance. The process is set up to create the most number of returned transactions that will increase the number of returned transaction fees. A 100% advantage of the bank & a process to increase revenue. A customer service rep admitted that the process takes place & it is legal.

LeahMarie

5.07.2019

Timmonsville, SC

bbt_bank

My husband opened an account with BB&T 2 years ago. When he opened it he told the lady he didn’t want overdraft protection. A few months later we noticed she had put him in it anyway! First of the year he had to change accounts due to fraudulent activity. He again told a manager he didn’t want overdraft. She said, “It’s for your protection.” He said, “I don’t need any protection if money isn’t in my account. I don’t need it!”

Soh

4.07.2019

Calabash, NC

bbt_bank

I've been banking with BB&T checking, saving, joint with my son, safety box in 15 years. My son who is serving America military out of country made overdraft his checking account, I found out by mail from BB&T since he's out of country. I and my friend went to Calabash, NC, meet C ** get some advise. She check my driver licence and check the letter about overdraft from BB&T, found my son's account, found me and my son's joint account. So we thought I verify enough to help/add some money to my son's account. Well, Carol ** said that some children need hard lesson. I need Power of Attorney to do things, she does not want to help.

Leila

4.07.2019

Mullica Hill, NJ

bbt_bank

My husband is in another state on business for an extended period of time, and I attempted to deposit third party checks into my account which were made out to him, and he had signed over to me. The checks were rejected, however instead of giving them back to me they kept them and put a lock on my account. I brought a document signed and notarized by my husband stating that I was authorized to do this. BB&T then demanded I have three more papers signed and notarized by my husband in order to access my funds. I did that, and submitted the papers only to find out that the papers I was told to have signed and notarized were the wrong papers! Three more papers. Signed and notarized. Now BB&T rejects them again due to the notary signing her name in the wrong spot! I am now going on TEN PAPERS, COUNTLESS PHONE CALLS AND OVER TWO MONTHS OF NOT HAVING ACCESS TO MY OWN MONEY due to minor errors in paperwork!!!!

Louie

28.06.2019

Midland, TX

bbt_bank

I opened an account 6 months ago. Just two weeks ago, someone who had my debit card number on file for AUTHORIZED transactions made several UNAUTHORIZED transactions in the amount of $1500. This happened on a Friday. I received a text from BB&T asking if I authorized one of those transactions, which I did not. I immediately called the fraud department and was told there was nothing that I could do until the transactions went from pending to posted and that they could not push the transactions through.

Dorota

25.06.2019

Lititz, PA

bbt_bank

If you want to take SBA loan please stay away from BB&T!!!! This Bank will fail you as soon as you sign loan agreement. Their idea of being in banking business is only to marge with other banks for their own profit. You will not see a penny and you will be disrespected and brought to financial ruin. If this Bank will continue to be allow to merge with other banks it will bring us another 2008! IT IS THE WORSE BANK!!!! In the front of each branch of BB&T should be posted big sign "KEEP AWAY - WE WILL BANKRUPT YOU."

Tiffany

25.06.2019

Grand Junction, CO

bbt_bank

BB&T restacks and removes/recharges pending items in order to charge overdraft fees. This has happened to me before and now two weeks in a row I have multiple NSF fees for NO REASON. As soon as I get direct deposit changed I’m switching banks. BB&T is such a scam, take your business elsewhere.

Robert

21.06.2019

Bowling Green, KY

bbt_bank

BB&T has all banking g coding done in a way to line their pockets and empty yours. You want good customer banking services? Go somewhere else. They always send the bigger draft through first causing an overdraft then dings all the lower drafts with overdraft fees.

allie

20.06.2019

Charlottesville, VA

bbt_bank

I've been banking with BB&T since I was 12 years old, but that is finished now. I cannot believe that BB&T customer service ignored my calls and messages for SIX MONTHS about closing an account that kept a monthly fee. This account was free to me for 10 years, and now all of a sudden there is a monthly fee? They ignored my messages in order to keep the monthly "maintenance" fee. I am appalled.

Donna

18.06.2019

Mantua, NJ

bbt_bank

I am writing to describe the outstanding customer service given to my brother by BB&T Branch Banker Team Leader, Safiya **, at the Huntingdon Valley office in Pennsylvania during four visits over the past three months. My brother suffered a traumatic brain injury six months ago and continues to have memory lapses and periods of confusion. He required a great deal of time to untangle his complicated banking situation that had gone unattended for months while hospitalized. That time was provided at each visit in the Huntingdon Valley BB&T Branch Office until all questions were answered and the issue resolved. My brother needed banking instructions to be written and repeated multiple times. He also required repeated demonstrations to access his account using his phone.

Steve

18.06.2019

Falmouth, KY

bbt_bank

I applied to refinance my rental property. I was told we qualify. Then they said they needed more paperwork. We sent everything they asked. They asked for the same papers over and over. Said we needed to up our flood insurance . So we did all this to have them decline our loan after 4 month. We paid for appraisal and upgraded flood insurance. We paid out $3600.00. Would never do banking with them.

Caitlin

4.06.2019

York, SC

bbt_bank

Never use this company. This is our buyer's loan company. We had a closing date of May 30th. 2 days before closing we get a call saying we can't close because BB&T screwed up. It then took 3 days for them to get back to us with a new closing date of June 7th and now again 2 days before closing we are getting a call that they screwed up again and we have no closing date. The incompetency at this company is unbelievable. I would never trust them with anything let alone a loan.

Josh

4.06.2019

Tucker, GA

bbt_bank

BB&T has to be THE WORST bank in the world!! I went into a local branch to make a CASH deposit into my ex-wife's account. This was to pay for my monthly child support that she needs in order to feed/cloth/house my children. The teller told me that she couldn't accept my CASH deposit because I my name was not on the account. She couldn't take cash!!!! She told me she could take a personal check or money order....a PERSONAL CHECK!! A personal check that can be easily forged and/or fake!!! Bust she could not take cash!! What kind of ridiculous policy is this?!?! I will never even consider using this joke of a bank and my ex-wife will be closing her account and taking her money elsewhere!! BB&T is worthless!!!!

A

3.06.2019

Fayetteville, NC

bbt_bank

I went into BB&T to put some money in a family member's account and the lady behind the desk told me that since I'm not on that person's account I couldn't do it at all. I'm the person's daughter. I went out to the car and told a family member I was with what the person had told me and when she went I'm they wouldn't even take it even though the family member I was with is her mom. I'm going to admit when I was walking out of that bank I called that lady a ** and said that they were all ** up just loud enough for them to hear me. I called my mom and told her all that happened.

Nancy

30.05.2019

Saint Augustine, FL

bbt_bank

I bank with the St. Augustine Beach Branch. Donna **, Linda **, Torrie & Gina are the best team of professionals I’ve ever dealt with. They each acknowledge you as you come in and take care of you asap. I understand BBT is merging with Sunbank which we had the opposite experience with and moved all our money out of. BB&T in St. Augustine is the Best!!! I hope merging with Sunbank doesn’t alter that, or maybe Sunbank can Learn from BB&T. Just Ask the St. Augustine team, they got it down.

Manny

25.05.2019

Gaithersburg, MD

bbt_bank

Lack of accountability exist with personnel in the credit line increase department. BB&T employees don’t follow up with request made by customers. False information is consistently being provided. BB&T employees need to be trained better on how to provide consistent and accurate information related to credit line increase. BB&T could be a lot more customer friendly and has archaic processes such as requiring you to go a bank to update license information.

Jennifer

21.05.2019

North Tazewell, VA

bbt_bank

I had put a stop payment on an auto debit back in April. I was assured it wouldn’t come out. Well they took the payment out. Now I have overdraft fees. Called and talked to customer service and the person was like, "Well I see you have the stop payment so what will happen is tonight we will reverse it back out and put the funds back." I ask about the overdraft fee and she told me I would have to do a dispute and see if they could take care of it. If you pay 36.00 to stop a payment then the payment shouldn’t even be pulled from the account at all. I will be closing my account and going to another bank. Customer service is a joke. The girl was rude and wanted to rush me off the phone. Worst customer service ever. This is ridiculous.

Mike

14.05.2019

Anniston, AL

bbt_bank

I have been a customer of this bank for 30× years. They refused to recognize a power of attorney to cash a check. I will withdraw my accounts soon. They are rude and seemingly too busy to help. Do not expect this bank to help you. There are other banking institutions that are much better!!

Lester

13.05.2019

New Egypt, NJ

bbt_bank

Opened a HELOC loan with BB&T based on an advertisement for an introductory rate of 2.24 for the first 12 months then it was to revert to prime minus 0.01%. At our initial meeting and again at the the loan closing my wife and I made it clear that we wanted FIXED RATE for the duration of the loan. Our loan officer told us this was fine but we would have to pay an annual fee of $50 which we agree to do.

Cecelia

12.05.2019

Fort Lauderdale, FL

bbt_bank

When I was ready to retire, I refinanced my mortgage with BB&T. The process was quick and easy, my bank rep was professional, and the interest rate very low. I'm saving so much money with this new low rate. And I save time making monthly payment online.

Marisol

11.05.2019

Miami, FL

bbt_bank

I have two Business Accounts and one Personal Account with this bank, plus 3 credit cards. Oh boy, how I've come to hate this bank... They make everything they can to drive you away. They have the worst customer service. They are NEVER able to help you over the phone. They make you go in person to the branch every single time. I really really really hate this bank. I'm closing all my accounts and going to a Credit Union instead.

Paula

10.05.2019

Atlanta, GA

bbt_bank

The bank does everything to chase customers away.

Sara

10.05.2019

Woodbridge, VA

bbt_bank

I opened this account basic checking for my daughter. It is in my name, I deposited a 5400 check and they told me 7 day hold. I went to NYC due to the fact 7 day hold. It changed to a 10 day hold! The check had cleared within 3 days, the manager in Woodbridge, Va could not be kind enough to release the funds so we could continue our stay in NY but that’s okay! I am withdrawing everything and going to a bank that has common courtesy!

Karin

9.05.2019

Phoenixville, PA

bbt_bank

When BB&T bought out my local bank (National Penn Bank) they immediately closed my line of credit and when I tried to renegotiate a new payment amount (since the other amount was way too high for my recent income) they refused to work with me, I filed Act 91 and STILL they refused to work with my councilor hence forcing me to hire a lawyer. And still to date I'm working to stop foreclosure #2 (bankruptcy was dismissed and BB&T took advantage of my lawyer's mistake and refilled foreclosure) since my lawyer screwed up, and still they are refusing to work with me to come to an agreement.

Ivan

9.05.2019

Voorhees, NJ

bbt_bank

Car loan. First time doing business with BB&T. The car dealer sent out a check which was not applied in the account after 2 week, a BB&T rep asked me to put a stop to that check since the address I gave was not correct. The check ended up making it to BB&T after I had coordinated with the car dealership to put a stop on the check. Called BB&T back and was given a new address and a phone number, after calling the number multiple times I called back to ensure I had the right address. I gave up since no one picked up the phone and the phone did not have a voicemail.

Denise

2.05.2019

Phoenix, AZ

bbt_bank

My auto loan was transferred from another bank on 3/2019 to BB&T. In the processes of all that the bank sent a letter stating I needed to call to set up my autopay through them. I called and did so... BB&T took my payment out two weeks earlier and stated that there was nothing they could do other than send me a check back in ten days. Mind you I have all my other bills coming out in the beginning of the month... Now I have to wait ten days for them to mail me back my money. And all they could say to me was, "Sorry we will have the representatives coached." What good does that do for me, other than some of my other payments bouncing. I’m so upset. I would not recommend anyone going with this company.

David

26.04.2019

Reno, NV

bbt_bank

I opened a checking account about 2 weeks ago. When I did I was in the process of switching jobs. I moved to an area where a branch was not located within 700 to 800 miles. After opening the account and depositing $500 I did everything the bank asked me to do provide a proper identification. I provided answers for the questions. I provided funds for my account and when I was in the process of moving they locked me out of my account. They say for me to come into the nearest bank to check ID which I already provided in person and email. So I have no way to get to a branch. This bank stole my $. Do not bank here.

Jessica

25.04.2019

Alto, GA

bbt_bank

If I could give them no stars, I would. This bank is terrible. I opened the account under my name only and deposited a $500 check that had my husband's name on it as well and was signed by him in order to open the account. I had no issue at all with this check clearing. 3 months later, I deposited a check for an insurance settlement in the amount of $2,775 to the account. This check also had my husband's name on it. We both signed off on the check and deposited it in the account. The next morning, the funds were already showing as available.

Kristina

17.04.2019

Mocksville, NC

bbt_bank

A couple of months ago my purse was stolen when I went to the daycare to get my child. I noticed immediately and called to cancel my cards. I had both an ATM & Credit Card and canceled through the 800 number, told them to mark my account, & had the new cards on their way. After a few days, I got an email stating that my new credit card had been ordered & it was on its way but nothing on my debit card. I didn't think too much of it and 10 days later, I got the credit card but still nothing on my debit so I called & asked them if they ever sent it, they said they didn't and they would have another one sent in 10 days.

Mary

11.04.2019

Richmond Hill, GA

bbt_bank

I am an accountant of 35 years and generally look at my bank transactions daily, however, I had to take time off due to having surgery on my foot. During this time, there were 4 unauthorized transactions that sent my account into an NSF nightmare. I called, emailed, and found out how to dispute these transactions. I emailed the bank manager as well letting her know what was going on so we could get my account in good standing. When I finally received a letter from them stating that all of those transactions were fraudulent and refunding monies, I found out that the bank had closed my account. Prior to this, I asked the bank manager why I could not log in and she told me to call an 800 number.

Kaela

9.04.2019

Georgetown, KY

bbt_bank

I have been with BB&T for many years and have had nothing but issues with them. Recently, I have been trying to close my account but have been unable to due to a recurring fraudulent charge. When I speak with BB&T about the charge they are rude and do not want to help. They tell me they will send the fraudulent form in but cannot take the overdraft fees off my account even though it is not my fault. Today, I went to deposit money into my mom’s account who is also a BB&T customer and they refused to let me deposit cash.

John

7.04.2019

Henrico, VA

bbt_bank

Ah, the old F&M bank in Mount Jackson, VA. Sweet, bumbling, and unimpressive. When BB&T took it over, all of a sudden there was online accounts, ATMs everywhere, and a great customer support staff. But as BB&T grew over the years, customer support really declined. The manner in which BB&T handles fraud incidence is particularly poor. They replace your card, but don't attach it back up to your profile automatically. You have to run around to their branches, deal with incompetent and poorly trained staff to get this done. Then there are the home loans.

Elizabeth

5.04.2019

Apollo Beach, FL

bbt_bank

They canceled my savings account without alerting me. They take at least a week to issue a new card when one is fraudulently used. They are rude on the phone when you try to get access to the money in your account. All this is extremely inconvenient when their banking hours are so limited.

rik

28.03.2019

Overland Park, KS

bbt_bank

My car loan was transferred to BB&T, basically BB&T bought the loan. Now when I call customer care they do not answer the call... After great difficulty I was able to connect to representative but of no use. They ask me to drive 1500 miles and walk in to their branch to clear the payment. Stay away from BB&T.

Valeria

24.03.2019

Waldorf, MD

bbt_bank

I tried to use my debit card at a restaurant and my card was declined. When I checked my balance it was 86.00. My purchase was 16.00. After waiting 45 minutes for customer service they said it was a computer error and they were working on it. I’ve only been a member since February so I’m not happy!

Fic

23.03.2019

Schenectady, NY

bbt_bank

For some reason they are holding my opening deposit for over a week. The woman answered the phone was nasty and ignorant from the get go: "I don't know. I don't see nothing." How could this be a bank?

Teresa

19.03.2019

Inman, SC

bbt_bank

I called to check my balance on the 24 hr phone line and it had negative 36.00 balance and I spoke with someone that day to find out that BB&T had drawn 500.00 out of my account. What they said was a case adjustment and I asked what that meant and she said that maybe they deposited too much money in my account but could not tell me the reason until the money was taken at the end of the day and I was told to call the following day. So I am waiting to get my meds at the pharmacy of which now I can't pay for because of my negative balance. So I went without any meds for 2 days and nothing. They did helped the matter and I found out that back 4 months earlier I wrote a check for 700.00 that I thought had cleared my bank and it had but they only paid 200.00 instead of 700.00 and paid my mortgage only 200.00 as well.

Carlos

17.03.2019

Spring Hill, FL

bbt_bank

There were a numerous amount of times that I contacted BB&T to notify them of negligent behavior on behalf of my contractor which includes VANDALISM BY MY CONTRACTOR, FINANCIALS MISCONDUCT AND A PONZI SCAM. I also notified BB&T that THEIR inspector (which I didn’t choose) but required to pay the fee for of unethical authorizations for draw disbursements. I explained many times that the contractor was using my loan money to pay for other client's construction projects.

Dionne

12.03.2019

Covington, GA

bbt_bank

My account was billed in error and I have provided the claim department with proof as the merchant withdrew the charge and they will not return fees they charged me. I have been a long time customer and this is not good customer service and I am now looking to switch to a different bank.

Barbara

7.03.2019

Olney, MD

bbt_bank

Not gonna go into detail - it makes me too upset. Suffice it to say I have never ever dealt with a business that does not allow you to speak directly with a person. On the phone for 1 1/2 hours and nothing. Goodbye!!!

Monica

7.03.2019

Philadelphia, PA

bbt_bank

I am still very upset with the type of rude and disrespect I experienced at the BB&T Bank located on Midvale Ave, Philadelphia. The women bank teller was very rude and didn’t seem to want to help me. I wanted to make a deposit in someone else account, instead of her taking the time to explain why it couldn’t be done she just said, "No. You can’t do that," and walked away. I understand that each bank has their policies but to walk away while I’m still standing at the window talking is just rude. I’m happy that this not my bank and I would never bank here especially knowing that this is the type of person that you have representing your company. I will definitely spread the word of the experience that I had today.

Brittney

6.03.2019

Fort Pierce, FL

bbt_bank

So I had a checking account that was overdrawn and was trying to save the money to pay it off. My paycheck was suppose to come direct deposit into my account March 1, 2019, however, due to some fraudulent activity, my account was closed off and the bank just decided to hold it instead of sending it back to my employer. These SOBS decided to take my paycheck and use it how they wanted to and that was to pay off the account and never said a word to me about it! I called them to give them a piece of my mind and they go on with their bs about how they have a right and it’s in their disclosures. Well I have a right to know what the hell you do with my money! That was my rent money and you people now have me worrying about a roof over my head! Thank you for the ** headache! You people need to learn some damn ethics! I will be going to the BBB on you! Stay the hell away from this place! They’re crooks!

J.

5.03.2019

Oxford, CT

bbt_bank

I moved, my daughter did not. Our accounts are NOT linked in any way. When I changed the address on my account BB&T took it upon themselves to also change the address on her account. They did NOT notify her of the change. When she called them to tell them she did not move and she wanted it changed back they said ok and changed it back, she received a confirmation email of the change back to the old address. She just looked at her statement and they changed it back to my address AGAIN and AGAIN NO notification to my daughter that they changed her account address!

Logan

4.03.2019

Greeley, CO

bbt_bank

BB&T has been the absolute worst mortgage company I have ever dealt with. They have a very faulty system and an uncoordinated staff. BB&T uses an auto-dialer system that never connects to an actual agent but instead hangs up on you. Due to this, I was not notified about an insufficient funds charge until it was already a couple weeks past due. I rectified the past due payment as within a week of an actual human calling me and was forced to start making my payments through wire transfer. BB&T ended up rejecting three different wire transfers and did not notify me, all while threatening foreclosure and sending people to check up on me at 7:30 am.

Janice

1.03.2019

Hobe Sound, FL

bbt_bank

We have a checking, money market, two business accounts, line of credit, home equity and mortgage on a second home yet we have continued to have one problem after another with this bank and it deals with customer service. We are grandparents who frequently transfer two college grandsons money from one of our accounts to their BB&T accounts and they put a twenty-four hour hold on them. Understand this is from one BB&T account to another BB&T account!

Cameron

26.02.2019

Huntersville, NC

bbt_bank

I've been with this bank and had this account since high school (I'm now in my mid-20s). In the past, whenever I had issues with my account being inadvertently overdrawn, they would refund the fee even if I had made a refund request within the last year. Their policy at the time allowed representatives to override the system that only allowed one overcharge fee to be refunded annually.

Maurce

21.02.2019

Jacksonville, FL

bbt_bank

I have been with BB&T for over a year now. I find myself walking away from them due to poor business practices. I left the branch at 10625 Philips Hwy, Jacksonville, FL 32256 because of such poor business practices. On 02/12/2019 I deposited a check at this branches counter and was assured it would clear 02/21/2019 (TODAY). I clearly asked on the 12th what time-frame it would be to clear this check. They explicitly responded 02/21/2019 (TODAY). As the reader might guess, it did not clear today. I walked into this branch to inquire as to why it has not cleared. They could not give me a direct answer beyond, all we know is that it is pending clear. We believe it will clear tonight at midnight. Once again, an indirect answer. I had them (BB&T) verify with the Check's Issuing Bank as to whether it had cleared on their end.

Benjamin

20.02.2019

Hampstead, MD

bbt_bank

I paid off a company vehicle without one late payment, with BB&T. I then applied for another loan for another company vehicle. My credit score is above 800 with all 3 credit rating agencies and had the amount that I wanted to borrow, in my checking account. After about 4 weeks I was informed that my loan was declined. I received the letter with the information they used to decline my loan and the information did not coincide with the correct numbers showing with all 3 credit rating agencies. I have been in business for 5 years. I need to grow my small business but contrary to what BB&T says, they do not loan to small businesses.

Robert

20.02.2019

Norfolk, VA

bbt_bank

Received an email this morning stating I received an overdraft charge with no transaction pending, my account is negative, I had an overdraft charge 7 days ago and now they are charging me for the same overdraft. 20 plus year customer and time to move on. Also applying for any loan or credit card your credit must be past perfect.No help to the little folks, will leave them to their stockholders and 6 figures customers. Good luck.

Laurie

19.02.2019

Charleston, SC

bbt_bank

They are the biggest and oldest bank in our area and because of that they have the worst customer service. I had to take my husband to work this am and left the house without my wallet. My husband gave me his debit card to deposit some cash in the ATM, but the ATM was down. The teller would not allow me to deposit cash into our account because I didn't have my ID. What kind of bank won't take a cash deposit without ID. That's ridiculous.

Priscilla

11.02.2019

Laurel, MD

bbt_bank

I had many unauthorized withdrawals made from my account, to the tune of almost $500.00, over a period of 6-7 months. When I reported it to the Fraud Dept., I was told that I had made the withdrawals.

John

7.02.2019

Chesapeake, VA

bbt_bank

Customer service at BB&T is the worst I have ever had. Took out a personal loan at the BB&T and Chesapeake Virginia on battlefield boulevard. Took it out a week ago nobody contacted me. Nobody talk to me. Had to go over to the bank and find out that the loan was disapproved. Piss poor planning. Company really needs to look at their problem at this Bank. There is no service.

Kimberly

6.02.2019

Boca Raton, FL

bbt_bank

Last week I had a $1000.00 Zelle transfer bank to bank. It never was put into my bank account even though I had a confirmation # and the other bank proved BB&T had the money. It's been a week. I get a different story every time I call as to where the money is. I still don't have MY money. As soon as I do get it, I am change banks immediately.

Darrell

3.02.2019

Culpeper, VA

bbt_bank

I have had nothing but problems with this bank. I opened a business account and a personal account 7 years ago. Little did I know but they labeled both accounts as business accounts so our personal checking and savings accounts were not visible. After numerous calls over a couple of years to get these accounts visible to both my wife and I, I am informed that both accounts were set up as business accounts and I would have to close one of them. As frustrated as I was, I agreed and told them to ensure all accounts were listed in the remaining account. After 24 hours waiting as instructed, I went into online banking to find out that they didn't include my business credit card. I called again, waiting for almost an hour to speak with someone and asked why my credit card account wasn't visible. The customer service agent replied that I had to specifically instruct each account by name to be moved over to ensure it gets done. Really??

Susan

1.02.2019

Knoxville, TN

bbt_bank

I received tax information a couple days ago regarding taxes that would be owed for payment on a credit card balance for my deceased husband of three years. long story short, I called several numbers seeking answers from the credit card services and finally ended up with Myrtle ** who said she was in charge of deceased accounts. My question was why three years had gone by with no notification from anyone regarding this issue to me. My address hasn't changed, my name hasn't changed and I've continue to be a customer for 15+ years. She said it had been collections for 3 years (news to me) and now the amount had been discharged. When I asked why I had not been notified, she didn't know why. My husband's estate has been completed for 2 years.

David

18.01.2019

Lexington, KY

bbt_bank

Opened my checking account today, will close it tomorrow. I asked them NOT to do a hard credit check, for check overdraft. They promised me they would not. The did! Website is joke. Tried to enter address for Target and would not accept it. This is the WORST bank I have ever dealt with. If you open an account, good luck navigation thru their archaic website.

Paul

16.01.2019

Savannah, GA

bbt_bank

I have been a customer with this bank since 1994 with over 35,000 dollars in my regular checking account. I tried to deposit ten checks that were given to me from June thru August 2018. These arrogant thieves refused to accept three checks because this bank has a 6 month grace period on checks. These company checks are from a Fortune 500 company with Billions in assets and money. This company is worth more than this bank. Having been a customer for over Two Decades and refusing bluntly to deposit those three checks, I will put my money in my Trusted Navy Federal Credit Union forever and fire this bank. After this fiasco with this bank, I decided to deposit all ten checks in my Trusted Navy Federal Credit Union money market account without a hitch. God Bless Navy Federal Credit Union. They are great and they value Veterans like me and my fellow service members who serve this great nation. Good riddance to BB&T. Never again.

Pam

15.01.2019

Stoneville, NC

bbt_bank

BB&T Fraud Event - January 15, 2019 - I saw a charge on my account and did not recognize it. I put a hold on my account on the phone. I went into my branch and spoke with my personal banker about it. My first question was “Where is this draft of $** going to?” If he had researched at that very point, we would have saved ourselves a lot of time and anguish. Instead, I spent 3 hours with him going over my last few statements. Then closing the account and opening another. All the while, this was a draft for a new car I had purchased with a loan from Allegacy Credit Union. Allegacy Credit Union was nowhere to be seen on the statement, but was readily available to my personal banker, via a phone call or email.

Miguel

15.01.2019

Miami Beach, FL

bbt_bank

Updated on 01/31/2019: So a few weeks ago BB&T at the Miami Beach branch on 41st stole $180 from me in overdraft. I showed them the proof where their mistake was and they just refused to return my money. I decided to opt out of overdraft and I watched my account closely. I made sure there was sufficient money in the bank and someway I just got an alert that Im being charged with overdraft again. This is the worst bank I have ever worked with! I still cant believe they can do this. They dont post everything online and give you fake availability reports so they can charge you later for something. They make millions with all the customers they do this to. I am a real estate agent and I will never have a client work with this bank. I imagine how they can fraudulently steal your money on a mortgage.

Francena

12.01.2019

Greenwood, SC

bbt_bank

I know I probably can call the bank and talk to someone, but at this point, I just don't want to. I have had issues paying my car loan online, but this time, this was the worst. First of all, after being told by the recording, I will be on hold for 12 minutes, it ended up being 30 minutes. The person that finally answered, (I would have list her name, and I usually write their names, but I didn't this time). I will admit that after being on hold for such a long time, didn't make me a happy camper and her being very sarcastic, didn't help the situation. It is not always the easiest thing to make payments on their website, and I was only trying to get help with it. I feel as if all of her questions were very sarcastic. Now, because of her "smart" responses, I just hung up.

Christina

11.01.2019

Greeneville, TN

bbt_bank

I am extremely upset with this bank. They tell you one thing and then do the opposite of what they tell you. They do NOT watch out for their customers and will take your money and not give it a second thought. Then when you try to reach people, no one will talk to you. I have two business accounts at this bank and in one of the account there was some activity that was not authorized and they let it go through (put me in the hole over 5000.00). They put my account in a negative balance and when I saw this I contacted them right away. Worked with them for weeks and did everything they asked of me.

robert

9.01.2019

Saint Petersburg, FL

bbt_bank

My card was declined at a Chinese restaurant and a grocery store. I paid cash, however the transactions were still taken out of my account. Been on hold with customer service for 35 minutes. Would like to know what is happening.

Alison

3.01.2019

Laurel, MD

bbt_bank

I have had previous business bank accounts at other well known banks but decided to give BB&T a chance since they are just a few doors down from my office. While they have many of the same positives and negatives as some of the larger chains, I caution anyone looking to open a business account to go elsewhere. This is long, but worth the read. Allow me to explain:

Jeffrey

1.01.2019

Baltimore, MD

bbt_bank

BB&T Closed my account in August 2018, with a positive balance of $2,400 plus dollars. Keep in mind BB&T never sent me the remaining funds when they closed my account in August 2018. However, every month I get a statement from BB&T Bank about a service fee they are taking out of the account that they closed. Why have you not refunded your client monies in the account when you BB&T closed the account; and secondly, why charge a customer a service fee on an account that you closed 6 months ago. Looking to hire an attorney to file at $500,000.00 suit against this bank for fraud, theft and deceptive practices.

Cindy

27.12.2018

Shelby, NC

bbt_bank

I went to my local branch in Shelby, NC today to transfer money from one account to another. They acted like they'd never done this before! I do this monthly so I know they can do it. The PIN pad messed up due to the fact the teller didn't know what she was doing. She looked at me and said she'd messed it up so she couldn't help me anymore today. Another teller was standing there watching TV and when I asked her if she could do anything she just shrugged and turned away. They've recently closed the branch that I went to for almost ten years so now this is the only branch in a twenty mile radius. Even though it was further away I went to the other branch and they were able to complete my transaction without any problems.

Robert

23.12.2018

Gaithersburg, MD

bbt_bank

Ricky

19.12.2018

Supply, NC

bbt_bank

This has to the most incompetent online service I have ever "Tried" to use. Notice the word tried. I have had a mortgage with them for over a year and only been able to access my online account 2 times. I now have to go into the bank to pay my mortgage payments. I have set and reset and set and reset...my security questions and answers. Each time I write them down and store them away for my next failed attempt at logging in. Each time it ask questions I have never answered. Then you call them and they act as if it is a huge task to take assist me or even take a payment. I have never seen a company that is so difficult to give some money to. I do my personal banking at NCSECU North Carolina state employees credit union. I will be looking to change my mortgage to a bank that is actually willing to accept my payment and not act like it is a matter of national security to show me my balance and when my payment is due.

Robert

18.12.2018

Jacksonville, FL

bbt_bank

In 2008 my brother lost everything in a failed vacation development in NC. BB&T provided loans that they shouldn't have made and lost money too. NOW Christmas 2018 they have served my destitute brother with a search and seize warrant to take his household possessions and his car away from him based on their 10 year old loss. He has been in negotiations with them for a year trying to settle this, but they decided to wish him a Merry Christmas with THIS!!! Shame on you BB&T!

Sharlene

7.12.2018

Cape Coral, FL

bbt_bank

Ok so went to use my bank card and declined. Called 800# and they said acct closed. They said I ordered a new bank card. I laughed said, "** really?" I said, "No I didn’t." 2x this has happened. Also I can’t drive anymore. Too sick. I have ID but it’s expired. The wench put a note on computer not to let me get any money out till I get new ID. Well kinda hard because I’m really sick and I can’t take bus and can’t stand in line. They don’t care. So now I’m waiting on new card to come that I again did not order and I have no food and I need to get dog food but they don’t care. Think I'mma call headquarters.

Sienna

4.12.2018

Rosedale, MD

bbt_bank

BB&T charges you a overdraft fee if your account goes into the negative for a pending transaction and then charges you a second overdraft fee once the pending transaction post. So they are charging you twice for the transaction and then giving you two overdraft fees. When you try to talk to a representative they act like they don’t understand it all.

Hiba

29.11.2018

Silver Spring, MD

bbt_bank

All employees on this bank is no experience and if you need cash a check you have to wait 40 minutes and if you request a code he send it to you after 2 hours. Keep your money in your pocket is better for you so please stay away from headache.

Sinurae

27.11.2018

Charlotte, NC

bbt_bank

I am more than upset and this is one Bank I am never going to stop filing about. I will file ten years from now. I had a direct deposit from work which usually goes into account Thursday evening and posts on Friday. Two days after my deposit I started paying bills and never once went over my deposited amount. I got overdrafts fees totaling over $400 $144 on one day $144, the next day $36 plus $36 the day after that. When I called for answers and went into the branch I was lied to. Told to come back the next day. The next day I went back the bank was closing for good moving furniture out.

John

27.11.2018

Downingtown, PA

bbt_bank

Our house burned down two years ago. We had insurance through the bank. Insurance has cut us two checks. Which were both lost. The last one we even endorsed at our local bank. And they still lost it. Tried to foreclose on our house and the check is more than enough to cover what's owed. Been over two years and my wife and I and two kids are still homeless. Don't know what to do.