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Penny

2.09.2021

Chalfont, PA

bbt_bank

BB&T opened an account in my name without any checks, and I realized this was an identity theft issue. I called them 2X NOW to close the account, while they promised they would, did not act on the same. I am struggling to get them to close the fraudulently opened account. If this is the level of minimal checks they perform, I would not be able to ever trust their so-called security. I am struggling to get this resolved. It is almost impossible to reach a live person when I call and when I reach a rep, the reps who answer are limited in their knowledge or ability to do the simplest things. I am now receiving emails about overdraft charges on my account.

Ranjini

28.08.2021

Miami, FL

bbt_bank

BB&T opened an account in my name without any checks, and I realized this was an identity theft issue. I called then to close the account, while they promised they would, did not act on the same. I am struggling to get them to close the fraudulently opened account. If this is the level of minimal checks they perform, I would not be able to ever trust their so called security.

Alicia

24.08.2021

Lexington, NC

bbt_bank

I had 18.13 in my account after a 140.00 deposit and they overdrafted me on a 16.28 purchase!! I'm really angry about this situation because I feel like They are scamming people like this! The overpay is MANDATORY on business accounts and the fee is 36.00! I'm sure I'm not the only new small business they are benefiting from like this either!

Alicia

21.08.2021

Owings Mills, MD

bbt_bank

I have been a customer of BB&T for years now and today they just decided to close my account without notice. I was on vacation and my card got decline. I went online to the BB&T app and I was locked out my account. I called customer service. They told me my SSN has been compromised and they will file a ID Theft report on my behalf. Ok then he told me the bank closed my account and blocked my debit/credit card. I asked if he could get the block removed. He told me I would have to speak to another department. Ok did that and still nothing.

Jimmy

16.08.2021

Wilmington, NC

bbt_bank

I am concerned that the BB&T merger with Suntrust is creating customer service issues. I don’t frequently go inside the bank however when I have gone inside I have noticed a difference in the quality of employees. Specifically they seem less professional and much less friendly. Also the branch at Landfall has an ATM that is usually out of service. I have complained to the inside teller about it on several occasions when I had to go inside when the ATM was out of order. Yesterday it was Sunday, the bank obviously wasn’t open and as usual the teller machine didn’t work. So if you use the ATM frequently as I do I you will be happier banking somewhere else. I can’t understand why management doesn’t understand these issues. Maybe they just don’t care.

Chris

6.08.2021

Springfield, VA

bbt_bank

I visited the West Springfield, VA Branch about a $16.74 late fee, hoping I could get it waived due to my stellar payment history and credit. It seemed that simple request opened Pandora's box. The "Senior" Branch Manager didn't seem to know how to do this simple task and had to make many phone calls. I asked her who she was calling and she said "I am not familiar with the new system". Instead of stopping and saying something like "I don't know, but I will get back to you". She proceeded to retract payments!! All of them and reapplying them. Each time she did, a $25 retraction fee and a $16.74 late fee was charged to my account. So I left thinking she had fixed it and "it will update". It sure did. I ended up with $144.00 in unearned fees.

Wheash

31.07.2021

Hollywood, FL

bbt_bank

This bank is almost the reason why I almost went bankrupt because of the way they hold your checks for so many days before they clear it and charging excessive amount of overdraft fees while your fund's just seating in the account for delay clearance. Customer service is not as helpful or willing to overturn any key factor of the wrongdoings. On the monthly basis I would be losing almost $100 just in overdraft fees because they just hold all of my check deposits. It's sad because I have numerous of accounts with them and will move all my funds elsewhere.

Michelle

16.07.2021

Rockville, MD

bbt_bank

The fraud department at BBT closed my case without looking at the "facts" and never contacted me to explore any details of the claim. This is clearly to avoid returning any funds. The relationship between BBT and its banking clients is not impartial. Small business owners are not treated with respect.

Jeri

6.07.2021

Bluffton, SC

bbt_bank

BB&T merged into Truist Bank and service has never been worse. During the pandemic I was not able to pay my mortgage payment through the website, which was my normal way of paying. Coming out of the pandemic and making my normal payments, the bank moved my payments to the past payment due, which is in a balloon to be paid at the end of the loan, thus triggering my account to show as past due. Last month I made 13 different calls to customer service and supervisors being assured the mistake the bank made was corrected. This month they put my current status into collections. Three calls already this morning and I have been disconnected, told a supervisor was not available to speak with, put on a calling list which I may receive a call within 48 hours!!! This is totally unacceptable. Very disgusted with customer no-service. Beware.

Lynda

1.07.2021

Charlotte, NC

bbt_bank

So I made a purchase for my family for dinner through DoorDash and the vendor canceled the order of 71.00 which when the order was placed the money came directly out of my available balance. I called BB&T after three days to see when would the 71.00 post back to my account. I was told to give it 5 days and then call back. This whole time when I checked my account I could see the 71.00 showing as pending deposit then on the fifth day, the pending transaction disappeared as if It never happened but the 71.00 was never deposited back into my account.

L.

18.06.2021

Charlotte, NC

bbt_bank

We have had the misfortune of dealing with BB & T since they took over our vehicle loan 3 months ago! Every month there has been an issue with our payment, with the last being a payment we made a couple weeks ago that is not showing up in their system, as if it was never paid, even though we were given a confirmation number. We've called 5 times to take care of their payment processing issues & each time we are told that there is a different (980) phone number in the system that neither myself or my husband have ever owned & even though they have "changed it" (FOUR Times!), the phone number still remains in their system! We have had the displeasure of dealing with multiple rude representatives & have even been HUNG UP on!!! We're going to look into changing long companies, because this is not the type of people we want to deal nor do business with... Especially for the next 5 Years! They are AWFUL!

Nathaniel

14.06.2021

Chesterfield, VA

bbt_bank

For starters they’re accessible. There’s hardly ever a waiting period. If so, they will call you back sometimes faster than your waiting period allowed. Most of all treat you like your concerns matter, not just a customer.

John

11.06.2021

Monroe, NC

bbt_bank

I rely on paper statements for my own legal safety. There is no memory as firm as faded ink. Without these mailed in statements, the payments are not made in a timely fashion and I receive fines and hits to my credit rating. BB&T has been changing my billing status from "paper" to "paperless" on a regular basis without my knowledge and without my permission. I have called about this three times and their response was that it was my fault as I must have logged in and made the changes myself. This is absolutely meritless and is patently false. This may seem to be a minor issue but it is a profit-making behavior with plausible deniability they are willfully engaged in within an industry that's existence is founded on (violated) trust. Avoid BB&T.

Shirley

30.05.2021

Suffolk, VA

bbt_bank

Banking is simple plus I love being able to do deposits on my Phone. No more waiting in line for the next teller to help me. This is true Banking at its best! Also like the Bank is open on Saturday for Customers who work late to do their Banking plus get help if needed.

Sherri

10.05.2021

Statesville, NC

bbt_bank

My parents had investments with BBT. I am the executor and despite sending correspondence to them at the address they gave me, they have never taken my mother off the account, and now they are not sending me the paperwork for my father. It's like they just toss all letters in the trashcan, and you can't even get through to them on the phone. Where are all these home based workers they claim they have? Because of this delay, I am still dealing with my parents legal matters. I should have received a check for the remaining investment amount, but meanwhile, with all the delays, the stock will probably go down before I get anything IF they do send anything. This is NOT the way to serve customers in the financial realm.

Debbie

19.04.2021

Waxhaw, NC

bbt_bank

My company has several credit cards at BB&T in NC. When a Walmart 3rd party vendor failed to deliver items and took 2-3 weeks to refund our credit card, I called BB&T to dispute the amounts whereby we received no product. They "dragged their feet", sent 2 letters and finally refused to credit our card. There are many vendors holding consumers' money interest free without putting it back into their credit card accounts. Credit card companies need to support consumers with no hassle, timely credits to their cards and when/if the money is refunded to the consumer, the credit card company can debit the money. BB&T is totally useless on disputes and consumers need more service from their credit card company!

WILLIAM

31.03.2021

Fredericksburg, VA

bbt_bank

Went $40 in the negative and obtained $350 in fees. That's great when I'm a single father with 2 girls, now negative $400. Worst customer service as well. Not a single person was able to help me recoup some of these charges.

Gipsy

28.03.2021

Houston, TX

bbt_bank

They closed my business account without let me know. Due to this I closed my personal account. They are not professional, ATM machine never work. Manager not available, but in his office, not able to step out and help his employees.

brian

13.03.2021

Texas City, TX

bbt_bank

Got a boat loan through them, and first thing I noticed was how poorly set up their website was, no way to setup automatic payments online and have to reenter bank info every month, but the worst is I was paying extra to pay the loan off quicker. Well just realized they were putting the extra towards interest and not Principal, not even sure why that is legal. When I called them on it he told me to make my regular payment then make another payment for principal only if I wanted to pay more. I have had multiple vehicle loans and never experienced anything near this level of corruptness.

Alexia

12.03.2021

Marietta, GA

bbt_bank

I would write 0 stars- but have to check one star. HORRIBLE. THEY no longer care about small businesses. My husband applied for the second PPP on the day it opened (January 25) and it sat in the portal- no movement. This was for same loan amount from first PPP which was already forgiven. It never moved. Last Friday we applied through Lendio- had an SBA number 48 hours later and funded 5 days later. WE plan to move all of our business and personal from BBT Now Truist to a bank that cares.

Brian

3.03.2021

Siler City, NC

bbt_bank

BB&T allowed a Unauthorized Checking account and a 140,000.00 line of credit to be established in my LLC. They did so without the signature or authority of the Companies some managing owner. As a result over 365,000.00 is Cash and other Damages resulted. I would not deal with BB&T, think about it. If their name was so reputable why then the need to change it to "Truist". This Bank has serious issues and they never have paid for their own fraud and altercation of documents. Hide and cover that's what they will do.

Hengameh

27.02.2021

Mclean, VA

bbt_bank

This is one of the worst banks I have experienced working with in 30 years. Rude and unknowledgeable staff, ridiculous online services, lack of response, and decline on services with no reason. Even the district Director of Virginia is clueless about his job. Absolute disaster! DO not sign up with this bank. You will be taken for a ride! it seems like we need to give the bank the training and knowledge and service as opposed to them providing it to clients. It is absolute Chaos and mess now that they have merged with Suntrust! RIDICULOUS!

carolyn

19.02.2021

Chesapeake, VA

bbt_bank

I am a current depositor with an account at BB&T and have been for over 20 years. Recently I went I in to cash a check. I was given problems when the cashier denied my federal military ID, & my Sheriff Department retired ID. The teller said, I know you are a current depositor but we only accept drivers license. While I have a drivers license it is now the principal of the situation. So customers with accounts at BB&T have no value to BB&T perhaps because of the trust merger. Warning bank somewhere else. There is obviously something seriously wrong with BB&T.

Joseph

6.02.2021

Columbia, SC

bbt_bank

Our corporation's account info appears to have disappeared at BB&T. Because all of a sudden our account, email, SSN, ISN, etc., etc. no longer work. Because it no longer works we can even call them because their phone system requests the same info. I've had the same SSN for 55 years, so I know the problem isn't on my end. We had so many problems using BB&T for our personal banking we fired them. Then when I was made treasurer I saw I would have to deal with the incompetence again. Well here I am. They sold the bank again, but nothing has changed, only worse.

Ziyad

14.01.2021

Danville, VA

bbt_bank

Ambiguous, unfair and tricky rules! They charged me $36 return item fee! and returned my $315 payment for $3 dollar short!! I admit it was a typo, my balance was $312 and I wanted to make a payment of $310 and I keyed in 315 accidentally, with the hard circumstances we're going through I called 4 times to solve the issue but in vain!! Also when I first opened the account over 2 years ago they didn't fulfill their commitment of $200 bonus when I qualified for it!! They didn't clearly explain the strange overdraft policy! It's ridiculous that you decline the payment and over that you charge me return item fees!! What's very strange also the return item fees appeared on the account after 6 days of the payment! SO if you're not paying too early you get charged LATE FEES. I was charged return item fees for ridiculous amount over a year ago and I called to change the terms but they misinformed me of the terms!

Stephen

11.01.2021

Leesburg, VA

bbt_bank

Their ATM took my checks and then crashed. It did not give the checks back or make a deposit to my account. I tried to call the number on ATM but they were closed until the next day. I contacted the branch and customer service (on hold for approx. 20 minutes before I got someone). They told me that I would have to put in a claim and it could take 5-7 days (or longer) for them to investigate. They said another company handles the ATM. No sense of urgency. It is their ATM that went haywire.

Andrew

6.01.2021

Middleburg, VA

bbt_bank

This institution charged me a return fee for paying extra on my loan with them. I waited on hold for over 35 minutes, before a very unhelpful, unwilling representative begrudgingly tried to explain the poor practices that this bank has. She was even unwilling to give me all of the appropriate routing numbers etc, to help. Thankfully my main institution was extremely helpful, and were able to help me get this situation resolved. I used to have accounts with BB&T, but thankfully over the years have closed them all down, and be sure that I will NEVER do business with them again.

Robert

10.12.2020

Mosheim, TN

bbt_bank

Opened a new checking acct a few months ago only to start off on the wrong foot were finalizing the acct. In the bank in front of banker. And she handles our temporary bank cards and we would receive our actual debit cards in the mail. We left the bank around 4:45 pm on the way home my wife called customer service to activate the 2 cards.

Millicent

9.12.2020

Fort Worth, TX

bbt_bank

I was given a Bad Faith estimate. I paid 5k more at closing than what I was originally told. I could not get real concrete answers on why and the answers kept changing as well. I would not recommend them as a lender when buying a home.

Robert

2.12.2020

Charlotte, NC

bbt_bank

I moved to Charlotte last year and opened several accounts at BB&T. I must say, this is by far the worst bank I've ever been associated with. They won't answer the telephone or return calls from the branch. Call to any support for online banking take extremely long. I recently had the drive up assist me with a wire transfer and had to sit at the drive up for over an hour. Again, I've left messages and emails for my personal banker and most of the time nothing is returned. One time I did a walk in and they had one teller helping both walk in customers and drive up customers. I should give them negative stars.

Betsy

15.11.2020

Sarasota, FL

bbt_bank

Your institution recently was kind enough to return an overdraft fee. We since then have gathered two more overdraft fees. As your institution is managing our finances and both my husband's and I's direct deposit paychecks. It is obvious that you are well aware of our upcoming paychecks that are being directly deposited into our account, which is in your institution.

Brenda

6.11.2020

New Albany, IN

bbt_bank

We deposit money from one account to another bc we needed to moved 15.00 over to one account to another. We get up next am to find out that charged us a 144.00 in over-drafted when we showed in the positive after moving 80.00 to cover the 12.00 oopps over and it doesn't say nowhere on their website they have a 9 pm cut off time for Zelle and if it was me, I would never bank WITH BB&T ever again. I have been banking with them for years and they have done me so wrong....

MacKenzie

28.10.2020

Charlotte, NC

bbt_bank

I do not recommend banking with BB&T for your business needs. They lie just to get your business! I asked specific questions to ensure this checking account would be compatible with my business needs and was told it was. After signing up I attempted to do these transaction, that I was previously told were possible, and couldn’t figure it out. I then reached out to their supposed and was told “with this business account these types of transactions weren’t an option.” THEN WHY WAS I TOLD IT WAS BEFORE?!?! I 100% would NOT have chosen this account if I would have been TOLD THE TRUTH! Also, they did nothing to try and resolve the issue or see if there is a different type of account that would work. They simply acted like my needs were not important and moved on. I am VERY dissatisfied and will be finding a new bank that can TRULY meet my banking needs.

Guinevere

26.10.2020

Greenville, SC

bbt_bank

It's 4:30 pm on a Monday, no holiday, so WHY are all BB&T banks closed, even though their website says they are open? TERRIBLE customer service. I've been to 3 branches in the past 2 hours, to find NONE are open. Been a customer for 25+ years, and have had zero notification of random closures. Was a "Bank Holiday" declared by the federal government that I am unaware of? Are businesses using the COVID excuse in excess? Yes. So tired of this.

Christian

9.10.2020

Jackson, GA

bbt_bank

Well, first off I'd like to say I've had a checking and savings account with BB&T for 15 years. In these 15 years I haven't had much issue with BB&T and the staff I interact with in-person are always delightful. I'm a young adult who never took student loans and never used credit to this point in my life, meaning I do not have an existing credit report. Late to the game, I know, to get a credit card and begin building credit but the time has finally come. I go to my local BB&T branch to discuss applying for a credit card, I submit the paperwork. I wait. I ended up having to submit the paperwork, 3 or 4 times? According to BB&T's credit department, my 'credit score' had an error code that suggests fraud.

Haley

9.10.2020

Richmond, VA

bbt_bank

It is IMPOSSIBLE to call the customer service line and their branches aren't much better. If you would like a bank who responds in a timely manner, cares at all about you, or just has any sort of customer skills: don't bank here. And good luck with the phone menu. You basically have to trick them into thinking you're opening account to speak to an actual person. It is the worst banking experience I've ever had. Now that I'm in a new state, I FINALLY get to drop them.

Kelley

6.10.2020

Watkinsville, GA

bbt_bank

If I could give BB&T a negative rating I would give you a negative 3. I never choose them to begin with, I was a customer of mainstream Bank and BB&T bought them out. My account has been hacked into 5 times now, and yesterday after staying on the phone with the fraud dept over a hour, I was was told there is no amount of time to be expecting this claim to be handled or my money refunded. I have changed my debit card 5+ times because that seems to be their answer for everything. I was also charged a overdraft due to fraudulent charge and when I asked if I was going to refunded my $$, he just started reading a script ignoring my question. It is not a curiosity of refunding someone their money, when their money they put in your bank was taken and not authorised by the customer.

Karen

23.09.2020

Seneca, SC

bbt_bank

I applied for a mortgage with this company, I gave $500 for an appraisal. BB&T never had the appraisal done, it's been 4 weeks, my agent Treva ** won't return my calls. I want my money back to go with a more reputable and responsive company.

James

16.09.2020

Martinsburg, WV

bbt_bank

Somebody kept trying to take money out of my savings account which was empty to begin with so they let them do it every day which cost to me $36 each time. So now they closed it and they want me to pay a closed account that's all $36 fees. Not happening. They've already got enough free money off of me.

MARINA

27.08.2020

Cary, NC

bbt_bank

BB&T/Truist Bank was my lender for the home mortgage and both of my loan officers Evette ** and David ** did an amazing job in completing my application on time and answering all my questions. I'm very pleased with the rate I got from BB&T and customer service provided to me as a client. I would highly recommend!

Kevin

25.08.2020

Carolina Beach, NC

bbt_bank

I made a business deposit on July 31 at my local BB&T bank. Since the merger with Suntrust they have become a horrible bank (not surprised as Suntrust is a terrible bank). The teller made the mistake of not noticing a mortgage company did not endorse the check (it was a three party check). The mortgage company turns out to be Suntrust, so the issue should have been easy to resolve since the merger. Shame on me for thinking that. Today is August 25 and BB&T is stealing the funds basically from that deposit, they have not put any funds into my account and it's been almost a month! I have tried several 800 numbers with both BB&T and Suntrust, no one wanting to help resolve the issue. They keep mentioning the processes, the red ribbon BS they have to go through. There is someone up the ladder that can make the decision to just fund my account with the deposit, they are just a pathetic bank that will not do it.

James

24.08.2020

Pompano Beach, FL

bbt_bank

THERE SHOULD BE A NO STARS OPTION. I began an application online in the early afternoon on 8/3/2020. A few hours later I received an email from Michael **, which I did not see until later that evening. I replied that evening at 7:37pm, but of course I did not receive the courtesy of a return reply until the following morning. I stated that, "I had not finished the application, and I was in the middle of editing the debts listed, 2 of which have been paid off as of this past week", and one balance that I paid down $1000.00.

Tonya

22.08.2020

Forest City, NC

bbt_bank

I banked with BB&T for over ten years with no complaints. I was hacked back in June. BB&T blocked my account. I had no access to my money. It took me two days to get through to the correct department. They were rude to me. Blamed me for the hacking. Closed my account and held me responsible for what the hackers did. I emailed both the CEO and president and neither one of them responded to my emails. They forwarded my emails to the analyst department and they refused to refund any of my money. I had to go to another financial institute and start over.

Julian

9.08.2020

Louisa, VA

bbt_bank

There is always someone available to help answer your questions and to make sure that the customers are happy and satisfied should you encounter an issue or problem. Sometimes it is hard to get to the right representatives for some issues that are urgent but with persistence calling you will get someone to help you mainly when it is on the weekend or after normal banking hours. I would give them high grades overall.

MARTIN

8.08.2020

Fredericksburg, VA

bbt_bank

I have had good experiences with BB&T until they merged with TRUIST. I have had mortgages and HELOCs. During a recent streamline refi (IRRRL), BB&T went awry. I had to call their Executive Resolutions office in North Carolina to get their Subordination department to do job and re-subordinate. This transaction was to merely reduce my interest rate on my primary mortgage. Apparently, an internal BB&T process is to request an appraisal and conduct a loan-to-value (LTV) verification. The original note was secured with my home using an 85% LTV and an appraisal of $940K. BB&T decides now to use an arbitrary selected value of $775K called a “desktop appraisal” that was well below ($165K) the original appraisal of $940K; which was the basis for the HELOC.

SOPHIA

30.07.2020

Lithonia, GA

bbt_bank

I held a Business account with BBT for over a year, during the pandemic a charge was made to my account without my knowing, I later made a purchase which in turn sent the account into overdraft. I contacted the company that had made the charge to account and they corrected it. Added the funds back to my account. After several weeks and long hold times and calls I was finally able to speak to someone at the branch level, as it seems the 1800 customer service was working from home and had no interest in helping me, I would be transferred from one dept to another and subsequently disconnected. Well, the young lady looked into the situation. Agreed to have the bank fees remove, however she said she could not do so. She would have to submit it another dept and would get back me. I never heard back.

Rochelle

21.07.2020

Salisbury, MD

bbt_bank

This is the worst bank I ever had. I wish I never switched banks. The 7/13 a payment didn't go through. Deposited money on 7/17 to pay a bill. Woke up 7/21 now he overdraft my account. Account was positive for seven days. They claim they forgot to withdrawal on 7/13. They closed my daughter savings without telling us and she has direct deposit. We looking for another bank.

Antonia

29.06.2020

High Point, NC

bbt_bank

I had troubles with this Bank from the start I used them for some banking needs. But I will not say this for every banker in their organization, however for the majority I ran into they are very judgemental and discriminatory. If your skin tone is not of a lighter tone then you are question about your profession as well as any other business you may handle inside certain branches.

Byron

8.06.2020

Atlanta, GA

bbt_bank

BB&T is the most insensitive bank I've ever done business with. It's the middle of a Global Pandemic, and I'm out of a job. I haven't worked in now 3 months. I cleared up the negative balance in my checking account, and they even refunded me fees. The next day they sent through another fee, and closed my account and locked me out of the online platform. I had no idea what was going on... No warning, no indication from the client services rep I'd spoken to a few days earlier. 45 million Americans are out of jobs since the Pandemic started. You would THINK they'd have something in place to help customers. They literally gave me fees back and then charged them again then next day! I received no email, phone call or anything letting me know the status of my account. PEOPLE make up the banking system... Working class people! Maybe they'll be better as Truist, but I doubt it!!!

Quintina

28.05.2020

Wilson, NC

bbt_bank

BB&T is the worse bank ever, they hold your own money for I don't know what reason at all. Then when you call them you talk to different people and they act like they don't know what's going on.. I wouldn't recommend this bank to no one not even cats and dogs. I'm surprise they still in business.

Sherry

21.05.2020

Plano, TX

bbt_bank

I recently closed my account with BB&T bank due to their lack of customer service and their unwillingness to accommodate their customers, especially during this pandemic. I had well over 6 figures in their bank and I needed to send a wire transfer to a title company. When I called them to do the wire transfer for me, they said I would have to come to their drive thru in order to process the transfer.

William

21.05.2020

Fairhope, AL

bbt_bank

Be very careful in dealing with this bank. You can't believe any assurances the staff at the Fairhope, Alabama branch gives you. Their misrepresentations cost me about $30,000. If you would like details, you may email me at ** or call me at **. Again, beware of this outfit.

H ich

18.05.2020

Greensboro, NC

bbt_bank

I use BB&T. They take my money, hold it then close my account. When I call I ask where my money. They say go back where I come from. I say, "Ok but you still have my money." The girl say, "What’s that got to do with the price of rice in China?" I come from Vietnam. I think they don’t like Asian.

Roxie

5.05.2020

Sterrett, AL

bbt_bank

I use their BB&T app to make online payments and have done so since the first payment. I was charged a late payment penalty on my credit report after making an on time payment because it was issued to principal and not interest. Proof of all of this on my statement as well as theirs. They don’t call or email me until I find out after trying to close on a house that I had a late payment. Drops my credit score by 100 points. Can’t close on the house. Talked to several people. Finally had someone tell me they would take care of it and it would correct the penalty with the credit reports.

Dan

28.04.2020

Roanoke, VA

bbt_bank

I’ve been with BB&T for a while now. The app was late updating and I transferred my money from checking to saving then later on I found out that my account was charged a overdraft fee. I explained the situation to the customer service and That this has happened before and they said yeah. They won’t give it back. I’m about to move to another account so hopefully the new account will be better. I would not refer BB&T to anybody at all. Worst bank experience.

David

16.04.2020

Orlando, FL

bbt_bank

I have been a BB&T account holder for a few years now, and one of their policies is to only reverse 1 overdraft fee every 2 years I believe. In the very beginning of the pandemic before the economic shutdown, I had an auto pay bill go through while waiting for a paycheck that never came. Knowing it wouldn't be reversed, I just ate the loss. But then my wife and I were both laid off of our jobs, and my side business fell flat. After having 2 overdrafts come out of my account this week, due to recurring bill payments, I decided to call and see what support I could get knowing that even if they reversed those 2 fees, the bill payments would still have my account in the negative.

Kim

16.04.2020

Thomasville, PA

bbt_bank

I have been with BB&T Truist since our bank changed hands from Susquehanna Banc Shares. Loved it when they were in but BB&T Truist is horrible. They are slow to put money into my account and then I end up with fees but they sure are quick enough taking the money out of your account. They don't respond to messages written and they always have an excuse for something they do that they shouldn't be doing. It's an overall horrible bank. I will be transferring my money to another bank I already have money in. I have a CD and I have it roll over only to find out the interest rate is horrendous. They are giving me a whole whopping 1/10th of a percent. I have never had that before when I rolled over a CD.

Aleisha

8.04.2020

Manassas, VA

bbt_bank

My estranged husband stole a blank check from my home, forged my signature, and cashed it. I reported this to the police as soon as I noticed it in my account. I have had to explain multiple times that we have been separated for about 10 months of our 1-year marriage. He has asked to return several times, and it has never worked out. He told me he wanted to work things out with me this time, and we even attended a counseling session, which was his idea. So I had no idea he planned to steal from me.

Wynea

1.04.2020

Emporia, VA

bbt_bank

I was told by a representative that because of the pandemic there were waving overdraft fees. Bb&t gave me 180 in overdraft fees. They went back on their word and gave excuse after excuse as to why they couldn't do it. I have been a customer of bb&t since the late 90"s and this is how they treat me. I'm very upset. I am seriously considering changing backs and would not recommend them to anyone. Very unsatisfied customer!

Evelyn

13.03.2020

Waldorf, MD

bbt_bank

I've been using them with all of my mortgage loss for over eighteen years. I wish they were all pleasant times, unfortunately, I've had my share of difficulties. I'm getting to the point where I am just old and realize it's only about the money and not the person anymore. That's what is sad nowadays.

Rishi

12.03.2020

Plano, TX

bbt_bank

BB&T/SunTrust worst small business service. I have my Merchant & Checking accounts with them. Wanted a pre-approval of auto loan to shop a vehicle, as everyone knows the advantages to have one before going to a dealer. The banker and loan officer turned me down telling me some stupid rule book/bank policy that they cannot do my application until they have a VIN number, in spite of my businesses, great financials and cash flows as per their own admission, by the way my per-annum merchant fees pays almost the same amount of the loan amount.

Ron

1.03.2020

Foley, AL

bbt_bank

I was an existing customer, so I expected some streamlining of the process, since they had all my data. Wrong! Even though I was taking a second loan of the same type, with an excellent record, etc., the loan process was long and tedious. The cheerful "apply online" link was misleading. If I had known all that upfront, I would have gone with a more online-only presence.

Marilia

29.02.2020

Osasco, Other

bbt_bank

Bank failed to send new card and won't provide a tracking number. I have been a customer at BBT (Branch Banking and Trust Company) for four years with a clean record. My debit card expired on February the 30th. First, I received an email asking me to activate the card and telling me that if I hadn’t received it, to contact them. The person I contacted on the 20th didn’t know how to advise me, confirmed that the card had been sent and didn’t have a tracking number. She wasn’t sure whether requesting a new card for $30 would be through a tracking number shipment method. She told another option was to wait a few days.

Shawanda

26.02.2020

Lexington, SC

bbt_bank

My family and I have been banking with BB&T for several years now and we have never seen a bank that takes so long to clear transactions when using debit! Debit transactions take as much time as doing Credit! As of right now 2/25/2020 I have 15 transactions pending starting from Friday of last week!!! When you swipe your card over the weekend it takes the bank until that following Thursday to clear the transactions! When I banked with Bank Of America when you used debit and you had sufficient funds in your account it cleared and posted the same day! Debit is like cash.. Credit is like writing a check! So if debit is taking that long I should do credit instead???? That’s the only thing BB&T needs to work on when it comes to me as a customer of their company...

Amber

24.02.2020

Vass, NC

bbt_bank

My Husband, James **, has been with BB&T for 22 years. He recently encountered a problem banking with BB&T when He was misinformed and became a victim of fraud. Now, it seems like BB&T is only interested in protecting themselves instead of the financial wellbeing of a “valued customer”. My Husband was recently contacted by an agency, inquiring if he was interested in a potential Project Manager position opening close to us. He was contacted for a phone interview and completed 3 out of 4 weeks of a training course that was required for employment of the company.

Michael

19.02.2020

Dandridge, TN

bbt_bank

I've banked with BB&T Twice over the years and regretted it both times. I had an account with the one in Tabor City NC/Loris SC and they were always compounding fees for small overdrafts or mistakes quickly reaching $300+ in just fees over a small $2 transaction. Their Balances are never correct especially at the ATMs, I checked my balance at an ATM once, print out and all. Was expecting a deposit to hit and based upon the balance it looks like it did, I had no reason to think otherwise... Lo and behold after spending said balance I was in the negative with the fees again, I brought in the printout from the ATM to dispute and they basically told me that I cannot believe what the ATM says!!!! WHAT!?

Garlena

6.02.2020

Chesapeake, VA

bbt_bank

On February 3 2020, I had a bad experience at BB&T, Volvo Pkwy Chesapeake, VA. Because I am familiar with BB&T banking policies, I decided to try the BB&T on Greenbrier Pkwy, Chesapeake, VA. When I entered, I signed in and took a seat. The customer service representative was helping two clients and informed me that she would be right with me.

Garlena

6.02.2020

Chesapeake, VA

bbt_bank

My church has banked with BB&T since 2015. I have always received impeccable customer service until Monday, February 3, 2020. I started my own business and went to BB&T, Volvo Pkwy, Chesapeake, VA to open an account. There were a few people in line and once I told the teller what I needed, she asked me to have a seat. There were no representatives sitting at the desks; however, I could see three representatives in an office talking.

lily

4.02.2020

Charlotte, NC

bbt_bank

BB&T is a super bad bank. I have bad experience with them. 1) I recently called them to dispute fraud charge, their customer service never unable to reach a "REAL" person who can speak with you. 2) I have to get phone number of customer service thru their health insurance department. (I contacted health insurance department before, I have their phone# in the email). 3) They refused to talk fraud charge over the phone, need to go to branch. 4) I just got a call. They told me, "We cannot refund you for the fraud charge because time is over," I have been charged 450 fraud charge, that is the money I work hard to earn, why not able to refund me? I never see such a bad bank, I have Bank of America. Chase bank, Discover bank cards, they ALL refund me if they are fraud charge. So DO NOT USE BB&T anymore!!!!

Jean

31.01.2020

Onley, VA

bbt_bank

I don’t know what’s going on with them, but they have become not very pleasant to deal with and very not very gracious. Honestly, I hate leaving reviews but it just makes me sad. Of course, I’ll be changing banks but I’m not happy about it. I don’t like to switch things like banks, insurance companies, or whatever. If I’m happy with them, I’ll stay and pay a little above sometimes just because I and every other consumer, need you as much you need us. No matter how busy it was, for myself I was always treated with kindness and respect. But one phone call changed everything. I called about a problem I had and didn’t understand something that was happening that had never happened before and I needed help. Well, I didn’t get help, I got hostility. And that’s why I feel kind of sad; it’s like getting a really bad meal at your favorite restaurant.

J

24.01.2020

Knoxville, GA

bbt_bank

Opened an account online and switched Direct Deposit. BB&T totalled my purchases for the day my Direct Deposit should have deposited and charged me fraudulent fees by PROACTIVELY, A DAY BEFORE, charging me overdraft fees causing a tidal wave of smaller transactions to result in additional overdraft fees. WTH? I was shocked when I saw my online account. Trying to negotiate down to 1 overdraft and 1 negative balance fee due to direct deposit did not go into the account as planned. They are adamant that I owe them $177.00 (after they reimbursed 2 overdrafts already) when it should only be 108.00 and imo I'm being very generous and fair. Also, took 3 days for one transaction to post, most others 2 days. Needless to say Good Riddance BB&T. I was switching to you to have a local branch to work with but after this experience I switched to Capital One.

Tammy

24.01.2020

Saint Petersburg, FL

bbt_bank

My husband and I visited a BB&T we’re familiar with for an auto loan for our daughter. We were quickly seated with a loan representative. We explained we were there to get a loan to purchase a car for our daughter's birthday. The rep could see our daughter had an account there too which wasn’t always good (BB&T charges fees on top of fees, if you get delinquent they drown you). Instead of just processing the loan for us, she kept asking for more info on daughter. We didn’t get approval that day (which is weird in today’s tech), she said it was late in the day to call her back. I did and she then asked for more documentation. I told her our credit should speak for itself that more documentation is overkill.

Dominique

19.01.2020

Edenton, NC

bbt_bank

I've been banking with BB&T for 5 long years, and everything was okay until now. Some scammers hacked into my bank account after they've gotten my information (which I don't know how), and they wired counterfeit checks to my account, deposited it, and I think they were hoping to clean me out. The fraud specialists caught it, not to mention I've just been wrongfully terminated at the company I was working at which is being investigated by the union leader now.

Andrews

10.01.2020

Macon, GA

bbt_bank

I went to the branch located at Riverside Pkwy in Macon GA, I came out disappointed. I needed a notary service, so the rep grabbed the my document (translation of a birth certificate), read it and told me to go ahead and sign it, so I did. Right after she grabbed the document again and tells me that she won't notarized the document. I asked her why then she asked me to sign it, she said that I don't need to notarized it. I said I wanted to notarized and I could it take it to somewhere else, that "if you weren't going to stamp it, then you shouldn't tell me to sign it," and she said: "You can go and re-print the document and take it to wherever you want."

Stacy

5.01.2020

Mooresville, NC

bbt_bank

BEWARE!!! I have banked with BB&T for years. I do my bill pay with them but NO MORE!! I put in for my mortgage to come out on Monday and they took it out the Thursday before. I called them and they even said, "Oh I see when you set the date for the 6th and we took it on the 2nd." This caused 216.00 in overdraft fees. They gave me back 72.00 and said that's the best they can do. They then informed me they can take payments up to 5 days before your selected date. TOTAL **. NEVER AGAIN!!!!

Sharon

4.01.2020

Pinnacle, NC

bbt_bank

BB&T for 13 years. In the last year they have messed up my business bank account several times. The last time, which was within the last few days, was a major error causing an avalanche. I will be doing away with this bank. Aside from this, they are slow in their banking processes, should give their fraud department more control in allowing speedier crediting to an account. Not everyone has the money to be able to wait 3 business days for a credit to go on to their account. Never again BB&T. Thanks a lot.

Nikeea

2.01.2020

Richmond, VA

bbt_bank

Charged me 3 overdraft fees for $7 that I wasn't aware of because it was pending for days!! They only reversed 1 and told me that they can't do anything else!!! Why will it take that long to post and I didn't receive any alerts saying so!!! I will be closing this trash account!! Hopefully they pick up Suntrust guidelines with the merger this is ridiculous!!! I should not have to pay this!!! No one there can help me I need the CEO or COO!!! I should not have to pay $85 or 3 overdraft fees within 5 days period!!

Young Entreprenuer

27.12.2019

Tampa, FL

bbt_bank

I had opened an account online with BB&T after they send me an invitation letter in the mail inviting me to open an account with them. It took hours and they still couldn't figure how to apply a simple coupon code to the checking account. Secondly, for no reason the debit card did not work either though the automated system said it does. They do not know whether checks are already mailed out or needs to be ordered for new accounts. Very poor customer experience and I made a decision NOT to bank with them anymore.

Arielle

27.12.2019

Liberty, SC

bbt_bank

I will be closing my account with BB&T. I have found that they move transactions and then charge a return item fee/overdraft fee of $36.00. They also leave my items pending for 3 days on almost every purchase, especially the larger ones. For example, I purchased an item on a Monday. It was left pending until Wednesday, as well on Wednesday I deposited cash into the account that morning but the pending item posted the next day and then the cash posted afterward. How can you hold cash as pending for an entire day? These are called moving transactions and Bank of America was sued for the very same thing. It encourages overdraft fees by changing the order of items.

Al

26.12.2019

Vienna, VA

bbt_bank

Bad bank to deal with. Absolutely awful!!! I have excellent credit, low debt, good income, and they still could not extend me a personal loan. Something that another local bank did in 15 minutes. Be aware, very incapable bank!!!!

D.

6.12.2019

Rochester, MI

bbt_bank

I haven't been a BB&T account for even one year, yet, I have experienced some of the most unprofessional individuals working in the banking industry through my association with this bank. The majority of my encounters with customer service via the 800 number are NOT professional. I'm pleasantly surprised when I do happen to get a representative who is thorough and accurate in dispersing information about the entity for whom she works.

Marie

4.12.2019

Cookeville, TN

bbt_bank

I just want to say I am greatly disappointed in the service that was given to me when my vehicle was a total loss and I tried to close out this account. You want everything from me with a snap of the finger and when it comes to giving my overage check back you are holding this check an ADDITIONAL 15 business days. My account is at zero and there is ABSOLUTELY zero reason why you can't mail out that check.

Robert

29.11.2019

Scottsboro, AL

bbt_bank

Unfortunately due to our move to a small city I had to go with BBT for checking account.. From the very first day until now ( 4 years later ) there have been so many issues that are incredible to believe with this bank. Our newest issue and the final straw is the overdraft fees. Upon making a call again to this bank and inquiring as to how we received another overdraft fee when I actually watched the payment come out of the bank with funds to cover payment - the representative tells me that the BBT app doesn't show transactions in real-time. It was funny to be told this as we had just purchased some things from the local Walmart 2 minutes prior and the transaction shows as pending in the BBT app.

Dr

23.11.2019

Dallas, TX

bbt_bank

Went into BB&T in the Austin area to open our new business accounts. We have been with BB&T for many years with a different business association and felt BB&T could serve as a value to our future banking needs with the honesty and decency. 'However' We asked the representative for a specific secured credit account, a simple account that would not involve traditional credit approval and the overrated approval process or any form of credit criteria and approval process.

Fern

22.11.2019

Beverly Hills, FL

bbt_bank

I recently went to my local branch of BB&T with a power of attorney in hand. 8 page Financial POA was in fact Witness, as a courtesy, by the public defender for the state of Florida. My son is the account holder, a disabled veteran, and is currently temporarily incarcerated and unable to access his bank needs. While there, the Bank employee made at least one possibly two calls regarding the POA. In the end I was told they would not accept it because of the type of account he has there. I have spoken to three different people in their Executive offices & have still not received a resolution to this matter. Also while in the branch I asked if this meant that they would continue to accept his money from the VA but it would not be accessible? (unless he came in person or online) Their answer was yes.This is unacceptable, I will certainly, personally never use them for my personal banking needs.

Christina

21.11.2019

Auburndale, FL

bbt_bank

I submitted two power of attorneys to BBT. Both times they slow walks me. Always gave me different answers. Never gave me the same answer. They refuse to accept the power of attorney trying to say it was altered so therefore I got the second power of attorney and this point in time they are still telling me that is sent to their back office. I haven't heard anything yet and so on and so forth. The Florida legislator States if they have four days to review it they have to send you a letter if they deny it within 10 days but yet they say they don't have to. They don't send letters out so I mean really what what's the laws for if they're not going to buy them?

Victoria

16.11.2019

Pooler, GA

bbt_bank

Obtained a loan with BB & T via a car dealership. Could not obtain a tag for the car. Called BB & T for help as the tag was still in the previous owners name. Could not get anyone to assist me. The dealership kept sending me illegal temporary tags and I could not legally drive the car. I had to get law enforcement involved. I was told by the agencies involved that BB & T failed to obtain a lein on the car. BB & T assured me that they had one. Fast forward to 9 months later, I receive a letter in the mail from BB & T asking for Power of Attorney so that they can lien the car. INCREDIBLE! What happened to the original claim that you had a lien? Hmmm.

Lora

7.11.2019

Cape Coral, FL

bbt_bank

I use the app to make my payment, they show green for posted payments red for reversed. It initially showed my payment in red so I went online to transfer more money into my checking acct to cover the payment. Shortly afterward it showed the payment posted in green. I have other credit cards and bank apps. They all generally work the same. A couple months later I noticed that the balance didn’t match. I called the bank, found out that the payment never processed and I had missed the payment as I continued to make payments (2 more months). I made the missed payment after clearing up the misunderstanding of the app. A week later had a late payment reported to the credit bureau. My score dropped 50 points. I filed a dispute with the credit bureaus and called the bank to try and get some support for my dispute. I screenshot the app summary because it’s misleading and thought they should see how it appears from the customer's view.

RE

7.11.2019

Union, KY

bbt_bank

BB&T is a horribly run bank and they have the worst customer service, they could not care less about their customers – not even their longtime customers!! They have taken hundreds from me this year alone in NSF fees. I realize I need to manage my account better, but some people do not have much money and live paycheck to paycheck. They take extreme advantage of that.

LINDA

6.11.2019

Inverness, FL

bbt_bank

I was 5.00 short of the 300.00 credit one payment and called the bank yesterday. They told me I would not get a NSF charge and that the credit card payment was pending. I made a 10.00 deposit bringing my balance 310.00. BB&T took out a NSF charge that night and caused the 300.00 credit one payment to bounce. They refused to refund the NSF charge after they lied to me. I want to switch banks now.

Nathan

31.10.2019

Rockwall, TX

bbt_bank

I have 2 boat loans with BB&T and stellar credit. They literally call when the note is 3 days past due. It is the most unprofessional bank department I have ever dealt with before. I get my cell blown up on the 30th when it is due the 27th. I am currently looking into moving my account.

Mary

28.10.2019

Riverview, FL

bbt_bank

Worst customer service ever! Make it impossible to refinance car loan with another institution! Still trying after two weeks and multiple phone calls. They will only accept fax correspondence. No emails. Ridiculous! DO NOT loan with these people!

Wendi

25.10.2019

Cape Coral, FL

bbt_bank

I called customer care at BB&T to top payment on a withdraw that is coming out of my account. The company is still taking money out even after my stop payment. When I called they acted like it was my fault I have banked with them 9 years. Very unhappy customer here.

Jamari

9.10.2019

Saint Pauls, NC

bbt_bank

I'm just a normal guy Working 9 to 5 taking care a family of 5 and BB&T hits me with a 171.00 overdraft fees for a place that attempted to take 80.00 from my account 4 times. So they charged me 36.00 each time and 80.00 last time. WTF! And it will be another 36.00 if I don't have my account out negative by payday which is impossible. I understand I need to manage my account better but it's not easy when numbers are up and down due to BB&T slow processing. If y'all taking all the fees from me but not paying the bill that's making my account overdraft. Why even have a bank that's ripping me off making my life worse. I repeat do not go with bank. During the 6 years I've lost so much money... Called and she basically told me I was robbed and there is nothing they can. I suppose to study BB&T terms... I WANT MY MONEY BACK AND SWITCHING BANKS ASAP.

Nicole

7.10.2019

Louisville, KY

bbt_bank

I have tried to make things work with BB&T, but today is the end for me. I had overdraft protection after 8-9 visits and calls that involved myself telling them that bb&t was just my “for kiddo” account. I paid overdraft fees close to $700 and that was AFTER I spoke with a few reps. I spoke with one today who told me that it didn’t matter if I had overdraft protection. My account is now closed and they have figured out a way to charge me $109. I am a single mom and I can not. Help. What services decide to use an old account. I will never use this again and if you’re a single parent or even someone on a budget, this is NOT the bank for you!!!!

Kordell

2.10.2019

North East, MD

bbt_bank

Our original loan was held by a local bank, who we could actually communicate with directly. They sold our mortgage to BB&T, a regional bank, which we have had less than satisfactory communication with through the property transfer. BB&T then sold it to Fannie Mae, a large quasi Federal Government investment corporation, who BB&T cannot even communicate with efficiently (emails only).

glenn

1.10.2019

New Holland, PA

bbt_bank

We had to visit this branch the third time to get a bank card which they forgot to send when ours expired, it seemed like the persons we spoke to didnt care whether we got our bank card in time or not, 2 times she said if it dont come in 7 days come in again, by the the card would have expired.

Margaret

29.09.2019

Wilmington, NC

bbt_bank

I secured a safe deposit box at my banking location, because of insecurities at my previous address. BB&T, never changed this address and some personal checks were sent to that address and that is why I secured a safe deposit box. My banker at the time never informed me that I should secure insurance due to the problems the bank was having with previous keys, boxes, etc. I contacted the branch manager who stated there was no way anyone can enter into my safe deposit box without a key. I replied that my banker was always in the safe deposit area when I went to check my inventory.

Destiny

26.09.2019

Houston, TX

bbt_bank

I had some money deposited into my account over 8 months ago and my account was immediately blocked. I’ve called multiple times and no one will unblock my account. Still till this day BB&T is holding my money.

Charon

23.09.2019

Slidell, LA

bbt_bank

It seems like they take at least one extra business day to process a payment to a credit card company. So far it looks like they take TWO extra days, but I am sure this cannot be right. Nothing processes on Saturdays. My old bank would process payments and deposits on Saturdays. Two direct deposits are required for free checking. Many people get paid monthly, only one deposit. I'm not sure why they have this requirement. To avoid people on benefits or social security recipients? That would be discrimination.