| # 🧪 Transaction status | |
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| Our transaction section has 4 main types of transactions. This page will discuss what each of the statuses mean | |
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| ### Transaction Types | |
| | Transaction Type | Description | | |
| | --------------------- | ------------------------------------------------------------------------------------------- | | |
| | Customer Order | This transaction has been created due to a customer purchasing a product. | | |
| | Data Update | This transaction has been created due to an admin updating a user's data balance | | |
| | Customer Subscription | This transaction has been created due to a customer purchasing a subscription type product. | | |
| ### Status Types | |
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| 99% of the time you see the **Incomplete** status is due to the upstream provider's API giving our system a bad response. This means that their API is currently not responding to our request. | |
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| | Status | Description | | |
| | --------------------- | ------------------------------------------------------------------------------------------------------------------------------ | | |
| | Complete | The order has been delivered and complete | | |
| | Incomplete | The order has not been delivered and is not complete | | |
| | Failed | We tried to bill the customer for a subscription, however, the charge has failed due to a lack of funds on the customer's card | | |
| | Subscription Canceled | The customer has canceled their subscription | | |
| ### Full Order Status | |
| | Transaction Type | Status | Description | | |
| | ---------------- | ---------- | --------------------------------------------------------------------------------------------------------------------------------- | | |
| | Customer Order | Complete | This transaction has been created due to a customer purchasing a product and the order has been delivered and complete | | |
| | Customer Order | Incomplete | This transaction has been created due to a customer purchasing a product but the order has not been delivered and is not complete | | |
| | Data Update | Complete | This transaction has been created due to an admin updating a user's data balance and the update has been executed and complete | | |
| | Data Update | Incomplete | This transaction has been created due to an admin updating a user's data balance but the update has failed to execute. | | |