TL--documentation-new/errors-and-faq/what-needs-to-be-done-if-the-proxies-are-down-failing-not-working.md

# ❔ What needs to be done if the proxies are down / failing / not working ?

There are few things you can do such as checking your data balance and connection. If it is still not working please send us following details.

01\. Send us some proxies

02\. What website you checked and what countries they are generated from

03\. Screen Shot of the data balance

04\. Discord tag and ID of the failed user