Datasets:
Shayanvsf
/
Sentiment

Dataset card Data Studio Files
xet
Community
1
text
stringlengths
12
186
airline_sentiment
int64
0
1
@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better
0
@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!
0
@united I hope so too :)
1
@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!
1
@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍
1
@SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK
1
@AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com
0
@AmericanAir still no response from AA. great job guys!
0
@united love the new 1st class breakfast!
1
@JetBlue Not trying to make you look bad, on your website it says: "Due to weather in the Charleston, NC" Its actually in SC, not NC
1
@USAirways literally the worst flying experience of my life, and I have flown a lot
0
@AmericanAir YOU FUCKING SUCK
0
@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?
0
@united thanks, it was my first time in a United lounge and felt welcomed.
1
@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude
0
@USAirways Not happy with start of trip! Cancelled Flightled flight #poor customerservice
0
@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?
0
@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.
0
@JetBlue 2 words: "staff training." What a joke-
0
@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together
0
@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.
1
@united yea, a refund. Your airline ruined our trip.
0
@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers....
0
@JetBlue is REALLY getting on my nerves !! 😡😡 #nothappy
0
@USAirways yay for glitchy tracking system! My bags made it to my destination and not Laguardia like the app said!
0
@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot
0
@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day! please help
0
@AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers
0
@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable.
0
@USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it
0
@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!
0
@JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux?
0
@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)
0
@united you're missin the point! There was no "weather". You're lying! Seats was broken. But u claim "weather" to get out of hotels. Classy
0
@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees
0
@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef
1
@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?
0
“@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help.
0
@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight
0
@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at JetBlue
1
@SouthwestAir can you answer the phone so I can change my flight plans. Srsly.
0
@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold. Not feeling confident that I will ever get through...
0
@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle.
0
@USAirways worst customer service. ticket was 180 and fee is 200 it's "not worth it" for them accommodate me given circumstances in BOS
0
@JetBlue thanks so much. Can't wait to fly with you guys :)
1
@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything. Long lines!! #ua1523
0
@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.
0
@JetBlue Complete waste of an entire day. Pathetic.
0
@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.
1
@USAirways That link doesn't work on mobile.
0
@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS
0
@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3
1
@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.
0
@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment.
0
@SouthwestAir @taylormdowns We share that value in common. :)
1
@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien
1
@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!
0
@united go bankrupt again and transfer all of your assets to $LUV. That would be great.
0
@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.
0
@SouthwestAir #fail southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious
0
@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)
1
@AmericanAir I had it until last night, but because "severe weather" I could make the needed changes and now fair goes up 150 each.
0
@JetBlue That's great! Thank you.
1
@AmericanAir why do you continually play the "according to federal regulations" every 58 seconds. I could see if you had quicker service...
0
@AmericanAir why a different airport! I have no way of getting to a different airport.
0
@usairways you made us miss our flight, first class now I can't even enter the admirals club. Not happy dm me to fix this.
0
@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from...
0
@southwestair Grand total from landing to getting bag: one hour. That's very sad.
0
@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.
0
@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES
1
@USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883)
0
@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?
0
@united your airline has been telling me that my luggage is one hour away from my destination for 5 days!
0
@SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r
1
@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything
0
@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK
0
@AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing.
0
@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?
0
@AmericanAir no not yet. Waiting now to be connected to an agent
0
@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!
0
@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying
0
@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.
0
@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.
0
@USAirways grades for this trip: Flight timeliness: 👎✈️ Cancelled Flightations: 👎😬 Customer Service: 👎😡 Flight attendants: 😊👏
0
@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired
0
@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still "Now Boarding"...
0
@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.
0
@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?
0
@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet.
0
@AmericanAir The website won't let me view my reservation due to "changes made outside http://t.co/nwF2FkA8fY". I'm on hold now to get help.
0
@united I sent you a dm hours ago
0
@USAirways "Able"? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?
0
@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???
0
@AmericanAir Err 2 hour wait time for the Exec. Plat. line?
0
@AmericanAir she has the guy u served drinks 2 til he needed awheelchair to get off the plane is a more important then the assaulted women
0
@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!
1
@united I think this is the best first class I have ever gotten!! Denver to LAX and it's wonderful!!!
1
@SouthwestAir thanks for your excellent response time and assistance! All set :)
1
@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again...
0
@USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help.
0