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airline_sentiment
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@AmericanAir if this is how you guys work then i will never fly with you guys again.
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@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!
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@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in
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@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.
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@united They couldn't get me first class on any of their flights so I just rebooked myself.
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@SouthwestAir TY for your consideration!
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@united thank you!
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@united THANK YOU!
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@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you.
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@AmericanAir Thank You! CC: @packermama1
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@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it.
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@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom
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@AmericanAir no response to DM or email yet. customer service?
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@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --> SFO flight today.
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@AmericanAir you could train your flight attendants to have some manners and decency
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@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J
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@SouthwestAir that's awesome! Love flying SWA!
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Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!
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@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes.
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@USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral
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@AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag
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@SouthwestAir you guys rule. I will DM you. <3 Thank you.
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@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!
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@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before
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@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks.
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@SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest
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@united right... Are you guys charging for the air we breathe next?
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@jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER!
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@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.
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@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.
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@united I wanna be grand staff
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@AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks!
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@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An "aw, let me help" cld mk it btr
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@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!
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@SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done
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@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?
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@USAirways tell the flight from clt to srq 5080 to wait!!!!!!
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@VirginAmerica would love to do more for virgin just like I do for @GoPro
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@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.
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@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies
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@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair
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@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.
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@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?
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@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?
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@JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight
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@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.
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@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!
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@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain
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@United come on, reopen 1285 at ORD and clear your growing DC backlog
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@USAirways thanks. 😒
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@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail
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@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?
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@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets
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@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.
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@USAirways US 728/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances.
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@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether
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@SouthwestAir thanks for adding straight flights from Columbus to Oakland!
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@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.
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@SouthwestAir I would die if I got tickets to #DestinationDragons and you would be invited to my funeral
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@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because...
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@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!
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@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy
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@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim
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@united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first
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@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.
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@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...
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@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac
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@JetBlue ..... No crew at our gate.
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@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFi… http://t.co/NY6CS7jRuV
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@USAirways how about a little help for the two gate agents trying to rebook flight 1707?
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@JetBlue Finally taking off! LAS-FLL-SJU #letsgo
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@USAirways Instead, the miles are credited to an account that i did not open -- My request to merge the accounts is denied
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@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.
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@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.
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@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA
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@JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int
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@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied
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@United rescheduled my return flight from #Japan? Uh why? Trying to call #UnitedAirlines #customerservice - 45 min wait. #fun
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@united Thanks to Karen Salisbury at IAH for amazing customer service! Found my daughter's bag lost on UA1516. Made her day!
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@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up
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@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL & bag didn't make it
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@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???
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@united I sent my details to the customer care link you sent me almost a month ago and no response.
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@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter.
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“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.
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@SouthwestAir thank you!
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@AmericanAir What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm
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@Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse
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@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!
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@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?
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@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob
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@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week
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@USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave.
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@USAirways Finally back on board. Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier
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@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!
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@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today
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@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information
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@JetBlue Pooling and gifting are completely different. I shouldn't have to be charged $375 to send points. Its disgusting.
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@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455
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@AmericanAir Thank you for the response, we got it resolved at the counter.
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