Shayanvsf/Sentiment · Datasets at Hugging Face

text stringlengths 12 186	airline_sentiment int64 0 1
@AmericanAir @dfwairport you 2 together are the best part of flying!	1
@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.	0
@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.	0
@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.	0
@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset.	0
@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment. Super nice agent at gate C4 ORD	1
@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear	0
@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!	1
@AmericanAir work would be much better with my lesson plans and music for my classes today.	0
@USAirways I wasnt flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn.	1
@united I sure did. I had to drive a total of 3 hours to get my own bag. I'd like to explain that debacle but no one wants to talk to me.	0
@JetBlue credit to you for replying. I’ll look forward to hopefully one of those 103 on my flight home tonight :)	1
@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002	0
@JetBlue thanks!	1
@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours. Got a call but was hung up on.	0
@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.	1
@JetBlue its always a pleasure ☺️	1
@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏	1
@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice	0
@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems. Yes, understand non transferable	0
@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???	0
@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.	0
@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6	0
@AmericanAir customer service (if you can call it that) refunded my money	0
@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ	1
@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards	0
@AmericanAir thank you for quick responses. #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there	1
@united how else would I know it was denied?	0
@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.	0
@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI	1
@JetBlue doesn't help if I have to fly on specific days	0
@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠	0
@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever.	0
@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning	0
@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available	0
@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight	0
@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room	0
@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr	0
@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!	0
@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life	0
@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday	1
@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.	0
@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status on an airline that's unsafe? STUNNING	0
@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me	0
@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_	1
@USAirways Everyone is sorry. Don't have what I need for meeting tomorrow. 140 charac. isn't nearly enough to highlight your shortcomings	0
@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.	0
@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere.	0
@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?	0
@USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather	0
@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof	0
@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow	0
@USAirways today's flight to Philadelphia. It's a little disappointing for the unnecessary delays and it's not even snowing in FL.	0
@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.	0
@AmericanAir can you?	0
@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight?	0
@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....	0
@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.	0
@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?	0
@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up	0
@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy	0
@united it was credit from my last trip that never came in the mail!	0
@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding.	0
@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍	1
@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(	0
@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box.	0
@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?	0
@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.	0
@USAirways can I at least get a response? I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them)	0
@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet	0
@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA	0
@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat	1
@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver	0
@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb	1
@JetBlue #611 from JFK to LAS still delayed?	0
@JetBlue I don't want to seem crazy! Have already asked twice!	0
@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever	0
@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune	0
@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..	0
@JetBlue: Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)	1
@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed	1
@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not.	0
“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA	0
@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience	0
@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD	1
@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?	0
@United has time to respond to everyone else's complaints but not mine. You just lost a customer	0
@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.	0
@SouthwestAir MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake.	0
@united if your policy changed, you must advise at the time of purchase. Same if you choose to vary it by airport! We want a FULL refund!!	0
@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it	0
@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.	0
@united thanks for the reply. If you can get me a better seat on my next leg to Munich. That would be nice.	1
@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.	0
@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml	0
@AmericanAir yes I have. Thanks	1
@USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really?	0
@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.	0
@AmericanAir you're almost as bad as @united	0
@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK	0

@AmericanAir @dfwairport you 2 together are the best part of flying!

1

@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.

0

@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.

0

@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.

0

@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset.

0

@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment. Super nice agent at gate C4 ORD

1

@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear

0

@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!

1

@AmericanAir work would be much better with my lesson plans and music for my classes today.

0

@USAirways I wasnt flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn.

1

@united I sure did. I had to drive a total of 3 hours to get my own bag. I'd like to explain that debacle but no one wants to talk to me.

0

@JetBlue credit to you for replying. I’ll look forward to hopefully one of those 103 on my flight home tonight :)

1

@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002

0

@JetBlue thanks!

1

@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours. Got a call but was hung up on.

0

@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.

1

@JetBlue its always a pleasure ☺️

1

@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

1

@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice

0

@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems. Yes, understand non transferable

0

@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???

0

@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.

0

@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6

0

@AmericanAir customer service (if you can call it that) refunded my money

0

@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ

1

@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards

0

@AmericanAir thank you for quick responses. #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there

1

@united how else would I know it was denied?

0

@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.

0

@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI

1

@JetBlue doesn't help if I have to fly on specific days

0

@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠

0

@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever.

0

@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning

0

@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available

0

@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight

0

@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room

0

@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr

0

@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!

0

@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life

0

@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday

1

@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.

0

@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status on an airline that's unsafe? STUNNING

0

@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me

0

@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_

1

@USAirways Everyone is sorry. Don't have what I need for meeting tomorrow. 140 charac. isn't nearly enough to highlight your shortcomings

0

@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.

0

@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere.

0

@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?

0

@USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather

0

@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof

0

@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow

0

@USAirways today's flight to Philadelphia. It's a little disappointing for the unnecessary delays and it's not even snowing in FL.

0

@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.

0

@AmericanAir can you?

0

@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight?

0

@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....

0

@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.

0

@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?

0

@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up

0

@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy

0

@united it was credit from my last trip that never came in the mail!

0

@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding.

0

@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍

1

@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(

0

@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box.

0

@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?

0

@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.

0

@USAirways can I at least get a response? I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them)

0

@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet

0

@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA

0

@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat

1

@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver

0

@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb

1

@JetBlue #611 from JFK to LAS still delayed?

0

@JetBlue I don't want to seem crazy! Have already asked twice!

0

@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever

0

@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune

0

@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..

0

@JetBlue: Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)

1

@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed

1

@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not.

0

“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA

0

@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience

0

@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD

1

@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?

0

@United has time to respond to everyone else's complaints but not mine. You just lost a customer

0

@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.

0

@SouthwestAir MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake.

0

@united if your policy changed, you must advise at the time of purchase. Same if you choose to vary it by airport! We want a FULL refund!!

0

@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it

0

@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.

0

@united thanks for the reply. If you can get me a better seat on my next leg to Munich. That would be nice.

1

@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.

0

@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml

0

@AmericanAir yes I have. Thanks

1

@USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really?

0

@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.

0

@AmericanAir you're almost as bad as @united

0

@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK

0