Datasets:

PolyAI
/

banking77

 ---
+annotations_creators:
+- expert-generated
+extended:
+- original
+language_creators:
+- expert-generated
+languages:
+- en
+licenses:
+- cc-by-4.0
+multilinguality:
+- monolingual
+size_categories:
+- 10K<n<100K
+source_datasets:
+- original
+task_categories:
+- text-classification
+task_ids:
+- intent-classification
+- multi-class-classification
+paperswithcode_id: null
+pretty_name: BANKING77
 ---
+# Dataset Card for BANKING77
+## Table of Contents
+- [Dataset Description](#dataset-description)
+  - [Dataset Summary](#dataset-summary)
+  - [Supported Tasks and Leaderboards](#supported-tasks-and-leaderboards)
+  - [Languages](#languages)
+- [Dataset Structure](#dataset-structure)
+  - [Data Instances](#data-instances)
+  - [Data Fields](#data-fields)
+  - [Data Splits](#data-splits)
+- [Dataset Creation](#dataset-creation)
+  - [Curation Rationale](#curation-rationale)
+  - [Source Data](#source-data)
+  - [Annotations](#annotations)
+  - [Personal and Sensitive Information](#personal-and-sensitive-information)
+- [Considerations for Using the Data](#considerations-for-using-the-data)
+  - [Social Impact of Dataset](#social-impact-of-dataset)
+  - [Discussion of Biases](#discussion-of-biases)
+  - [Other Known Limitations](#other-known-limitations)
+- [Additional Information](#additional-information)
+  - [Dataset Curators](#dataset-curators)
+  - [Licensing Information](#licensing-information)
+  - [Citation Information](#citation-information)
+  - [Contributions](#contributions)
+## Dataset Description
+- **Homepage:** [Github](https://github.com/PolyAI-LDN/task-specific-datasets)
+- **Repository:** [Github](https://github.com/PolyAI-LDN/task-specific-datasets)
+- **Paper:** [ArXiv](https://arxiv.org/abs/2003.04807)
+- **Leaderboard:**
+- **Point of Contact:**
+### Dataset Summary
+Dataset composed of online banking queries annotated with their corresponding intents.
+BANKING77 dataset provides a very fine-grained set of intents in a banking domain.
+It comprises 13,083 customer service queries labeled with 77 intents.
+It focuses on fine-grained single-domain intent detection.
+### Supported Tasks and Leaderboards
+Intent classification, intent detection
+### Languages
+English
+## Dataset Structure
+### Data Instances
+An example of 'train' looks as follows:
+```
+{
+  'label': 11, # integer label corresponding to "card_arrival" intent
+  'text': 'I am still waiting on my card?'
+}
+```
+### Data Fields
+- `text`: a string feature.
+- `label`: One of classification labels (0-76) corresponding to unique intents.
+Intent names are mapped to `label` in the following way:
+| label | intent (category)                                           |
+|---:|:-------------------------------------------------|
+|  0 | activate_my_card                                 |
+|  1 | age_limit                                        |
+|  2 | apple_pay_or_google_pay                          |
+|  3 | atm_support                                      |
+|  4 | automatic_top_up                                 |
+|  5 | balance_not_updated_after_bank_transfer          |
+|  6 | balance_not_updated_after_cheque_or_cash_deposit |
+|  7 | beneficiary_not_allowed                          |
+|  8 | cancel_transfer                                  |
+|  9 | card_about_to_expire                             |
+| 10 | card_acceptance                                  |
+| 11 | card_arrival                                     |
+| 12 | card_delivery_estimate                           |
+| 13 | card_linking                                     |
+| 14 | card_not_working                                 |
+| 15 | card_payment_fee_charged                         |
+| 16 | card_payment_not_recognised                      |
+| 17 | card_payment_wrong_exchange_rate                 |
+| 18 | card_swallowed                                   |
+| 19 | cash_withdrawal_charge                           |
+| 20 | cash_withdrawal_not_recognised                   |
+| 21 | change_pin                                       |
+| 22 | compromised_card                                 |
+| 23 | contactless_not_working                          |
+| 24 | country_support                                  |
+| 25 | declined_card_payment                            |
+| 26 | declined_cash_withdrawal                         |
+| 27 | declined_transfer                                |
+| 28 | direct_debit_payment_not_recognised              |
+| 29 | disposable_card_limits                           |
+| 30 | edit_personal_details                            |
+| 31 | exchange_charge                                  |
+| 32 | exchange_rate                                    |
+| 33 | exchange_via_app                                 |
+| 34 | extra_charge_on_statement                        |
+| 35 | failed_transfer                                  |
+| 36 | fiat_currency_support                            |
+| 37 | get_disposable_virtual_card                      |
+| 38 | get_physical_card                                |
+| 39 | getting_spare_card                               |
+| 40 | getting_virtual_card                             |
+| 41 | lost_or_stolen_card                              |
+| 42 | lost_or_stolen_phone                             |
+| 43 | order_physical_card                              |
+| 44 | passcode_forgotten                               |
+| 45 | pending_card_payment                             |
+| 46 | pending_cash_withdrawal                          |
+| 47 | pending_top_up                                   |
+| 48 | pending_transfer                                 |
+| 49 | pin_blocked                                      |
+| 50 | receiving_money                                  |
+| 51 | Refund_not_showing_up                            |
+| 52 | request_refund                                   |
+| 53 | reverted_card_payment?                           |
+| 54 | supported_cards_and_currencies                   |
+| 55 | terminate_account                                |
+| 56 | top_up_by_bank_transfer_charge                   |
+| 57 | top_up_by_card_charge                            |
+| 58 | top_up_by_cash_or_cheque                         |
+| 59 | top_up_failed                                    |
+| 60 | top_up_limits                                    |
+| 61 | top_up_reverted                                  |
+| 62 | topping_up_by_card                               |
+| 63 | transaction_charged_twice                        |
+| 64 | transfer_fee_charged                             |
+| 65 | transfer_into_account                            |
+| 66 | transfer_not_received_by_recipient               |
+| 67 | transfer_timing                                  |
+| 68 | unable_to_verify_identity                        |
+| 69 | verify_my_identity                               |
+| 70 | verify_source_of_funds                           |
+| 71 | verify_top_up                                    |
+| 72 | virtual_card_not_working                         |
+| 73 | visa_or_mastercard                               |
+| 74 | why_verify_identity                              |
+| 75 | wrong_amount_of_cash_received                    |
+| 76 | wrong_exchange_rate_for_cash_withdrawal          |
+### Data Splits
+| Dataset statistics | Train | Test |
+| --- | --- | --- |
+| Number of examples | 10 003 | 3 080 |
+| Average character length | 59.5 | 54.2 |
+| Number of intents | 77 | 77 |
+| Number of domains | 1 | 1 |
+## Dataset Creation
+### Curation Rationale
+Previous intent detection datasets such as Web Apps, Ask Ubuntu, the Chatbot Corpus or SNIPS are limited to small number of classes (<10), which oversimplifies the intent detection task and does not emulate the true environment of commercial systems. Although there exist large scale *multi-domain* datasets ([HWU64](https://github.com/xliuhw/NLU-Evaluation-Data) and [CLINC150](https://github.com/clinc/oos-eval)), the examples per each domain may not sufficiently capture the full complexity of each domain as encountered "in the wild". This dataset tries to fill the gap and provides a very fine-grained set of intents in a *single-domain* i.e. **banking**. Its focus on fine-grained single-domain intent detection makes it complementary to the other two multi-domain datasets.
+### Source Data
+#### Initial Data Collection and Normalization
+[More Information Needed]
+#### Who are the source language producers?
+[More Information Needed]
+### Annotations
+#### Annotation process
+The dataset does not contain any additional annotations.
+#### Who are the annotators?
+[N/A]
+### Personal and Sensitive Information
+[N/A]
+## Considerations for Using the Data
+### Social Impact of Dataset
+The purpose of this dataset it to help develop better intent detection systems.
+Any comprehensive intent detection evaluation should involve both coarser-grained multi-domain datasets and a fine-grained single-domain dataset such as BANKING77.
+### Discussion of Biases
+[More Information Needed]
+### Other Known Limitations
+[More Information Needed]
+## Additional Information
+### Dataset Curators
+[PolyAI](https://github.com/PolyAI-LDN)
+### Licensing Information
+Creative Commons Attribution 4.0 International
+### Citation Information
+```
+@inproceedings{Casanueva2020,
+    author      = {I{\~{n}}igo Casanueva and Tadas Temcinas and Daniela Gerz and Matthew Henderson and Ivan Vulic},
+    title       = {Efficient Intent Detection with Dual Sentence Encoders},
+    year        = {2020},
+    month       = {mar},
+    note        = {Data available at https://github.com/PolyAI-LDN/task-specific-datasets},
+    url         = {https://arxiv.org/abs/2003.04807},
+    booktitle   = {Proceedings of the 2nd Workshop on NLP for ConvAI - ACL 2020}
+}
+```
+### Contributions
+Thanks to [@dkajtoch](https://github.com/dkajtoch) for adding this dataset.

banking77.py ADDED Viewed

	@@ -0,0 +1,171 @@

+# coding=utf-8
+# Copyright 2020 The HuggingFace Datasets Authors and the current dataset script contributor.
+#
+# Licensed under the Apache License, Version 2.0 (the "License");
+# you may not use this file except in compliance with the License.
+# You may obtain a copy of the License at
+#
+#     http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+"""BANKING77 dataset."""
+import csv
+import datasets
+from datasets.tasks import TextClassification
+_CITATION = """\
+@inproceedings{Casanueva2020,
+    author      = {I{\~{n}}igo Casanueva and Tadas Temcinas and Daniela Gerz and Matthew Henderson and Ivan Vulic},
+    title       = {Efficient Intent Detection with Dual Sentence Encoders},
+    year        = {2020},
+    month       = {mar},
+    note        = {Data available at https://github.com/PolyAI-LDN/task-specific-datasets},
+    url         = {https://arxiv.org/abs/2003.04807},
+    booktitle   = {Proceedings of the 2nd Workshop on NLP for ConvAI - ACL 2020}
+}
+"""  # noqa: W605
+_DESCRIPTION = """\
+BANKING77 dataset provides a very fine-grained set of intents in a banking domain.
+It comprises 13,083 customer service queries labeled with 77 intents.
+It focuses on fine-grained single-domain intent detection.
+"""
+_HOMEPAGE = "https://github.com/PolyAI-LDN/task-specific-datasets"
+_LICENSE = "Creative Commons Attribution 4.0 International"
+_TRAIN_DOWNLOAD_URL = (
+    "https://raw.githubusercontent.com/PolyAI-LDN/task-specific-datasets/master/banking_data/train.csv"
+)
+_TEST_DOWNLOAD_URL = "https://raw.githubusercontent.com/PolyAI-LDN/task-specific-datasets/master/banking_data/test.csv"
+class Banking77(datasets.GeneratorBasedBuilder):
+    """BANKING77 dataset."""
+    VERSION = datasets.Version("1.1.0")
+    def _info(self):
+        features = datasets.Features(
+            {
+                "text": datasets.Value("string"),
+                "label": datasets.features.ClassLabel(
+                    names=[
+                        "activate_my_card",
+                        "age_limit",
+                        "apple_pay_or_google_pay",
+                        "atm_support",
+                        "automatic_top_up",
+                        "balance_not_updated_after_bank_transfer",
+                        "balance_not_updated_after_cheque_or_cash_deposit",
+                        "beneficiary_not_allowed",
+                        "cancel_transfer",
+                        "card_about_to_expire",
+                        "card_acceptance",
+                        "card_arrival",
+                        "card_delivery_estimate",
+                        "card_linking",
+                        "card_not_working",
+                        "card_payment_fee_charged",
+                        "card_payment_not_recognised",
+                        "card_payment_wrong_exchange_rate",
+                        "card_swallowed",
+                        "cash_withdrawal_charge",
+                        "cash_withdrawal_not_recognised",
+                        "change_pin",
+                        "compromised_card",
+                        "contactless_not_working",
+                        "country_support",
+                        "declined_card_payment",
+                        "declined_cash_withdrawal",
+                        "declined_transfer",
+                        "direct_debit_payment_not_recognised",
+                        "disposable_card_limits",
+                        "edit_personal_details",
+                        "exchange_charge",
+                        "exchange_rate",
+                        "exchange_via_app",
+                        "extra_charge_on_statement",
+                        "failed_transfer",
+                        "fiat_currency_support",
+                        "get_disposable_virtual_card",
+                        "get_physical_card",
+                        "getting_spare_card",
+                        "getting_virtual_card",
+                        "lost_or_stolen_card",
+                        "lost_or_stolen_phone",
+                        "order_physical_card",
+                        "passcode_forgotten",
+                        "pending_card_payment",
+                        "pending_cash_withdrawal",
+                        "pending_top_up",
+                        "pending_transfer",
+                        "pin_blocked",
+                        "receiving_money",
+                        "Refund_not_showing_up",
+                        "request_refund",
+                        "reverted_card_payment?",
+                        "supported_cards_and_currencies",
+                        "terminate_account",
+                        "top_up_by_bank_transfer_charge",
+                        "top_up_by_card_charge",
+                        "top_up_by_cash_or_cheque",
+                        "top_up_failed",
+                        "top_up_limits",
+                        "top_up_reverted",
+                        "topping_up_by_card",
+                        "transaction_charged_twice",
+                        "transfer_fee_charged",
+                        "transfer_into_account",
+                        "transfer_not_received_by_recipient",
+                        "transfer_timing",
+                        "unable_to_verify_identity",
+                        "verify_my_identity",
+                        "verify_source_of_funds",
+                        "verify_top_up",
+                        "virtual_card_not_working",
+                        "visa_or_mastercard",
+                        "why_verify_identity",
+                        "wrong_amount_of_cash_received",
+                        "wrong_exchange_rate_for_cash_withdrawal",
+                    ]
+                ),
+            }
+        )
+        return datasets.DatasetInfo(
+            description=_DESCRIPTION,
+            features=features,
+            supervised_keys=None,
+            homepage=_HOMEPAGE,
+            license=_LICENSE,
+            citation=_CITATION,
+            task_templates=[TextClassification(text_column="text", label_column="label")],
+        )
+    def _split_generators(self, dl_manager):
+        """Returns SplitGenerators."""
+        train_path = dl_manager.download_and_extract(_TRAIN_DOWNLOAD_URL)
+        test_path = dl_manager.download_and_extract(_TEST_DOWNLOAD_URL)
+        return [
+            datasets.SplitGenerator(name=datasets.Split.TRAIN, gen_kwargs={"filepath": train_path}),
+            datasets.SplitGenerator(name=datasets.Split.TEST, gen_kwargs={"filepath": test_path}),
+        ]
+    def _generate_examples(self, filepath):
+        """Yields examples as (key, example) tuples."""
+        with open(filepath, encoding="utf-8") as f:
+            csv_reader = csv.reader(f, quotechar='"', delimiter=",", quoting=csv.QUOTE_ALL, skipinitialspace=True)
+            # call next to skip header
+            next(csv_reader)
+            for id_, row in enumerate(csv_reader):
+                text, label = row
+                yield id_, {"text": text, "label": label}

dataset_infos.json ADDED Viewed

	@@ -0,0 +1 @@

+ {"default": {"description": "BANKING77 dataset provides a very fine-grained set of intents in a banking domain.\nIt comprises 13,083 customer service queries labeled with 77 intents.\nIt focuses on fine-grained single-domain intent detection.\n", "citation": "@inproceedings{Casanueva2020,\n author = {I{\\~{n}}igo Casanueva and Tadas Temcinas and Daniela Gerz and Matthew Henderson and Ivan Vulic},\n title = {Efficient Intent Detection with Dual Sentence Encoders},\n year = {2020},\n month = {mar},\n note = {Data available at https://github.com/PolyAI-LDN/task-specific-datasets},\n url = {https://arxiv.org/abs/2003.04807},\n booktitle = {Proceedings of the 2nd Workshop on NLP for ConvAI - ACL 2020}\n}\n", "homepage": "https://github.com/PolyAI-LDN/task-specific-datasets", "license": "Creative Commons Attribution 4.0 International", "features": {"text": {"dtype": "string", "id": null, "_type": "Value"}, "label": {"num_classes": 77, "names": ["activate_my_card", "age_limit", "apple_pay_or_google_pay", "atm_support", "automatic_top_up", "balance_not_updated_after_bank_transfer", "balance_not_updated_after_cheque_or_cash_deposit", "beneficiary_not_allowed", "cancel_transfer", "card_about_to_expire", "card_acceptance", "card_arrival", "card_delivery_estimate", "card_linking", "card_not_working", "card_payment_fee_charged", "card_payment_not_recognised", "card_payment_wrong_exchange_rate", "card_swallowed", "cash_withdrawal_charge", "cash_withdrawal_not_recognised", "change_pin", "compromised_card", "contactless_not_working", "country_support", "declined_card_payment", "declined_cash_withdrawal", "declined_transfer", "direct_debit_payment_not_recognised", "disposable_card_limits", "edit_personal_details", "exchange_charge", "exchange_rate", "exchange_via_app", "extra_charge_on_statement", "failed_transfer", "fiat_currency_support", "get_disposable_virtual_card", "get_physical_card", "getting_spare_card", "getting_virtual_card", "lost_or_stolen_card", "lost_or_stolen_phone", "order_physical_card", "passcode_forgotten", "pending_card_payment", "pending_cash_withdrawal", "pending_top_up", "pending_transfer", "pin_blocked", "receiving_money", "Refund_not_showing_up", "request_refund", "reverted_card_payment?", "supported_cards_and_currencies", "terminate_account", "top_up_by_bank_transfer_charge", "top_up_by_card_charge", "top_up_by_cash_or_cheque", "top_up_failed", "top_up_limits", "top_up_reverted", "topping_up_by_card", "transaction_charged_twice", "transfer_fee_charged", "transfer_into_account", "transfer_not_received_by_recipient", "transfer_timing", "unable_to_verify_identity", "verify_my_identity", "verify_source_of_funds", "verify_top_up", "virtual_card_not_working", "visa_or_mastercard", "why_verify_identity", "wrong_amount_of_cash_received", "wrong_exchange_rate_for_cash_withdrawal"], "names_file": null, "id": null, "_type": "ClassLabel"}}, "post_processed": null, "supervised_keys": null, "task_templates": [{"task": "text-classification", "text_column": "text", "label_column": "label", "labels": ["Refund_not_showing_up", "activate_my_card", "age_limit", "apple_pay_or_google_pay", "atm_support", "automatic_top_up", "balance_not_updated_after_bank_transfer", "balance_not_updated_after_cheque_or_cash_deposit", "beneficiary_not_allowed", "cancel_transfer", "card_about_to_expire", "card_acceptance", "card_arrival", "card_delivery_estimate", "card_linking", "card_not_working", "card_payment_fee_charged", "card_payment_not_recognised", "card_payment_wrong_exchange_rate", "card_swallowed", "cash_withdrawal_charge", "cash_withdrawal_not_recognised", "change_pin", "compromised_card", "contactless_not_working", "country_support", "declined_card_payment", "declined_cash_withdrawal", "declined_transfer", "direct_debit_payment_not_recognised", "disposable_card_limits", "edit_personal_details", "exchange_charge", "exchange_rate", "exchange_via_app", "extra_charge_on_statement", "failed_transfer", "fiat_currency_support", "get_disposable_virtual_card", "get_physical_card", "getting_spare_card", "getting_virtual_card", "lost_or_stolen_card", "lost_or_stolen_phone", "order_physical_card", "passcode_forgotten", "pending_card_payment", "pending_cash_withdrawal", "pending_top_up", "pending_transfer", "pin_blocked", "receiving_money", "request_refund", "reverted_card_payment?", "supported_cards_and_currencies", "terminate_account", "top_up_by_bank_transfer_charge", "top_up_by_card_charge", "top_up_by_cash_or_cheque", "top_up_failed", "top_up_limits", "top_up_reverted", "topping_up_by_card", "transaction_charged_twice", "transfer_fee_charged", "transfer_into_account", "transfer_not_received_by_recipient", "transfer_timing", "unable_to_verify_identity", "verify_my_identity", "verify_source_of_funds", "verify_top_up", "virtual_card_not_working", "visa_or_mastercard", "why_verify_identity", "wrong_amount_of_cash_received", "wrong_exchange_rate_for_cash_withdrawal"]}], "builder_name": 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