metadata

language:
  - en
pretty_name: >-
  Trustpilot Reviews 123k - 123,181 Trustpilot UK reviews from 1,680 companies
  with titles and star ratings
tags:
  - NLP
  - Sentiment Analysis
license:
  - mit

Trustpilot Reviews 123k

Welcome to the Trustpilot Reviews 123k Dataset, a collection of user feedback gathered from Trustpilot UK. This dataset encompasses a total of 123,181 reviews spanning 1,680 companies across 22 categories. The reviews were methodically collected over a brief period between 19th December 2024 and 7th January 2025, providing a snapshot of customer sentiments during this timeframe. This dataset is intended for researchers and practitioners interested in natural language processing, sentiment analysis, and consumer behavior insights.

Dataset Description

Curated by: Jay Broughton (@Kerassy on HuggingFace)
License: MIT
Language: English

Columns

category: The primary Trustpilot category assigned to the company.
company: The URL of the company being reviewed.
description: A brief description of the company.
title: The title of the review.
review: The text of the review.
stars: The reviewer's rating of the company, on a scale from 1 to 5.

Language

The reviews in this dataset were sourced from the UK-based Trustpilot website and as a result, they are predominantly in English. It is worth noting that the language conventions and spellings used in the reviews are largely consistent with British English, rather than American English. This may be relevant for models or applications that are sensitive to regional language variations.

Important Notices:

Potentially Sensitive Content

The reviews in this dataset were sourced from various companies, some of which offer products or services that may be subject to age restrictions or other regulations in regions and countries outside of the UK.

Reviewer Discretion Advised

Please be aware that the reviews may contain references to sensitive or regulated topics, including (but not limited to):

Vaping and tobacco-related products
Alcoholic beverages and related food products
Online gambling and lottery platforms
Toy, model and BB guns
Products containing CBD

In an effort to preserve the diversity and representativeness of the dataset, we opted not to filter out reviews containing these references. Users are advised to exercise discretion when working with this dataset and to comply with applicable laws and regulations in their region.

Sample usage

For a demonstration of how this dataset can be utilized to fine-tune a DistilBERT model for review sentiment analysis, please refer to the Kaggle notebook available here: Fine-tune DistilBERT on TP123k (Kaggle).

Data Source Attribution

The reviews in this dataset were collected from Trustpilot, a third-party review website. We acknowledge Trustpilot as the original source of this data.

Datasets:

Kerassy
/

trustpilot-reviews-123k