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Read and download Rick DeLisi book Digital Customer Service: Transforming Customer Experience for an On-Screen World in PDF, EPub, Mobi, Kindle online. Free book Digital Customer Service: Transforming Customer Experience for an On-Screen World by Rick DeLisi.
Digital Customer Service: Transforming Customer Experience for an On-Screen World PDF
BY ~ Rick DeLisi
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Book Details :
Title: Digital Customer Service: Transforming Customer Experience for an On-Screen World
Author : Rick DeLisi
Pages : pages
Publisher :
Language :
ISBN-10 : 1119841909
ISBN-13 : 9781119841906
Digital Customer Service: Transforming Customer Experience for an On-Screen World BY Rick DeLisi
Read Online and Download Digital Customer Service: Transforming Customer Experience for an On-Screen World. Digital Customer Service is the new standard for creating a 5-star customer experienceAs much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent.Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service--as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world.Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities:Creating an excellent .
Digital Customer Service: Transforming Customer Experience for an On-Screen World by Rick DeLisi
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