इसलिए, आपको किसी भी परिस्थिति में यह सुनिश्चित करना है कि आंतरिक विफलता लागत अगर अधिक हो, ताकि बाहरी विफलता लागत ना आए, क्यूंकी यह ग्राहक की कंपनी के प्रति सोच से संबन्धित है और सोच वह है जो कंपनी खो नहीं सकती| ।
So, you have to in any event ensure that the internal failure costs may be sort of higher so that the external failure costs does not come at all you know because that actually is related to the perception of the customer about the company and that perception is something that you cannot lose you can effort to lose that.