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SalesforceDialogStudio / task-oriented-dialogues /ABCD /original_examples.json
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[
{
"convo_id": 3592,
"scenario": {
"personal": {
"customer_name": "crystal minh",
"email": "cminh730@email.com",
"member_level": "bronze",
"phone": "(977) 625-2661",
"username": "cminh730"
},
"order": {
"street_address": "6821 1st ave",
"full_address": "6821 1st ave san mateo, ny 75227",
"city": "san mateo",
"num_products": "1",
"order_id": "3348917502",
"packaging": "yes",
"payment_method": "credit card",
"products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/michael_kors-jeans.jpeg'}]",
"purchase_date": "2019-11-06",
"state": "ny",
"zip_code": "75227"
},
"product": {
"names": [
"michael_kors jeans"
],
"amounts": [
94
]
},
"flow": "product_defect",
"subflow": "return_size"
},
"original": [
[
"agent",
"Hi!"
],
[
"agent",
"How can I help you?"
],
[
"customer",
"Hi! I need to return an item, can you help me with that?"
],
[
"agent",
"sure, may I have your name please?"
],
[
"customer",
"Crystal Minh"
],
[
"agent",
"thanks, may I ask the reason for the return?"
],
[
"action",
"Account has been pulled up for Crystal Minh."
],
[
"customer",
"I got the wrong size."
],
[
"agent",
"ok, may I have your username, email address and order ID please?"
],
[
"customer",
"Username: cminh730"
],
[
"customer",
"cminh730@email.com"
],
[
"customer",
"Order ID: 3348917502"
],
[
"action",
"Purchase validation in progress ..."
],
[
"agent",
"thanks so much! What is your membership level Crystal?"
],
[
"customer",
"I'm a bronze"
],
[
"agent",
"ok, was the purchase made in the last 90 days?"
],
[
"customer",
"No, I bought it in November."
],
[
"agent",
"ok, unfortunately because it has been more than 90 days we cannot accept the return. Would there be anything else I can help you with?"
],
[
"customer",
"What if I ask really, really nicely?"
],
[
"agent",
"I can escalate to my manager if you'd like"
],
[
"agent",
"I'd just need your phone number."
],
[
"customer",
"(977) 625-2661"
],
[
"action",
"Details of (977) 625-2661 have been entered."
],
[
"action",
"The manager has been notified."
],
[
"customer",
"I'll look forward to hearing from them."
],
[
"customer",
"Thanks for trying to help."
],
[
"agent",
"OK, I have let my manager know, they will give you a call. Sorry I couldn't be of more assistance!"
],
[
"agent",
"Have a great night!"
],
[
"customer",
"That's it. Take care."
]
],
"delexed": [
{
"speaker": "agent",
"text": "hi!",
"turn_count": 1,
"targets": [
"return_size",
"retrieve_utterance",
null,
[],
87
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{
"speaker": "agent",
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"text": "crystal minh",
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{
"speaker": "agent",
"text": "thanks, may i ask the reason for the return?",
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{
"speaker": "action",
"text": "account has been pulled up for crystal minh.",
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"crystal minh"
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],
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{
"speaker": "customer",
"text": "i got the wrong size.",
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null,
[],
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],
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},
{
"speaker": "agent",
"text": "ok, may i have your username, email address and order id please?",
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"speaker": "customer",
"text": "username: <username>",
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{
"speaker": "action",
"text": "purchase validation in progress ...",
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"cminh730",
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"3348917502"
],
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],
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},
{
"speaker": "agent",
"text": "thanks so much! what is your membership level crystal?",
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{
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[
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],
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],
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{
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"manager"
],
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],
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},
{
"speaker": "customer",
"text": "i'll look forward to hearing from them.",
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"speaker": "customer",
"text": "thanks for trying to help.",
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"text": "ok, i have let my manager know, they will give you a call. sorry i couldn't be of more assistance!",
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"text": "have a great night!",
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},
{
"convo_id": 9489,
"scenario": {
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"customer_name": "alessandro phoenix",
"email": "aphoenix939@email.com",
"member_level": "gold",
"phone": "(727) 760-7806",
"username": "aphoenix939"
},
"order": {
"street_address": "8865 lexington ave",
"full_address": "8865 lexington ave la fayette, tx 86229",
"city": "la fayette",
"num_products": "1",
"order_id": "7916676427",
"packaging": "yes",
"payment_method": "credit card",
"products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/michael_kors-shirt.jpeg'}]",
"purchase_date": "2019-11-20",
"state": "tx",
"zip_code": "86229"
},
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69
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},
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[
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"good afternoon, how can I help you?"
],
[
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"just wanted to check on the status of a refund"
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[
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"sure, would you give me your full name or account ID"
],
[
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"Alessandro Phoenix"
],
[
"customer",
"aphoenix939"
],
[
"action",
"Account has been pulled up for Alessandro Phoenix."
],
[
"agent",
"additional to this you would give me the order ID and email"
],
[
"agent",
"please"
],
[
"customer",
"7916676427"
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[
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"aphoenix939@email.com"
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[
"customer",
"no worries"
],
[
"action",
"Purchase validation in progress ..."
],
[
"agent",
"everything in order, soon I will indicate the status of your refund."
],
[
"customer",
"great"
],
[
"customer",
"let me know"
],
[
"agent",
"It is currently in progress and the payment method with which it is being processed is online towards your credit card."
],
[
"customer",
"how much long till it is refunded"
],
[
"agent",
"less than a week"
],
[
"customer",
"great thanks for your help"
],
[
"agent",
"a pleasure to help you"
],
[
"agent",
"have a nice day"
]
],
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}
]
},
{
"convo_id": 3695,
"scenario": {
"personal": {
"customer_name": "joyce wu",
"member_level": "bronze",
"phone": "(859) 787-9085"
},
"order": {
"street_address": "9998 lincoln ave",
"full_address": "9998 lincoln ave raleigh, mi 14573",
"city": "raleigh",
"state": "mi",
"zip_code": "14573"
},
"product": {
"names": [],
"amounts": []
},
"flow": "storewide_query",
"subflow": "timing_4"
},
"original": [
[
"customer",
"HEY HO!"
],
[
"agent",
"good afternoon, how can I help you?"
],
[
"customer",
"I've got a promo code and I want to know when they expire."
],
[
"customer",
"I'd like to use it to buy some hats for my cat."
],
[
"agent",
"sure! let me check that."
],
[
"agent",
"one moment please"
],
[
"customer",
"Some people think it's funny to put hats on cats...I do not feel that way."
],
[
"agent",
"cats deserve to look good too"
],
[
"customer",
"exactly!"
],
[
"agent",
"ok, just to verify you already tried to use the code?"
],
[
"customer",
"No, I just want to see how long they last for."
],
[
"agent",
"Ok, sorry for the doubt and I will answer your question."
],
[
"agent",
"one moment please"
],
[
"action",
"Searching the FAQ pages ..."
],
[
"action",
"System Action: search timing"
],
[
"action",
"FAQ answer related to timing (question4) was selected."
],
[
"agent",
"Ok, all promo codes expire after 7 days without fail."
],
[
"customer",
"Perfect. Thanks"
],
[
"agent",
"not problem! a pleasure to help you and your cat too"
],
[
"customer",
"That's all, have a great day! Don't forget to spay or neuter your pet!"
],
[
"agent",
"have a nice day"
],
[
"agent",
"I won't"
]
],
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{
"speaker": "customer",
"text": "hey ho!",
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[],
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{
"speaker": "agent",
"text": "good afternoon, how can i help you?",
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{
"speaker": "agent",
"text": "ok, just to verify you already tried to use the code?",
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"speaker": "action",
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"text": "ok, all promo codes expire after 7 days without fail.",
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"speaker": "customer",
"text": "perfect. thanks",
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},
{
"speaker": "agent",
"text": "not problem! a pleasure to help you and your cat too",
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{
"convo_id": 5798,
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"personal": {
"account_id": "xjiw8ufp3b",
"customer_name": "crystal minh",
"email": "cminh948@email.com",
"member_level": "silver",
"phone": "(656) 332-6844",
"username": "cminh948"
},
"order": {
"street_address": "9723 primrose ave",
"full_address": "9723 primrose ave newark, mi 85971",
"city": "newark",
"num_products": "3",
"order_id": "4870952797",
"products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]",
"purchase_date": "2020-03-30",
"shipping_status": "in transit",
"state": "mi",
"zip_code": "85971"
},
"product": {
"names": [
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],
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79,
54
]
},
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"subflow": "manage"
},
"original": [
[
"agent",
"Welcome to AcmeBrands! How can I help you?"
],
[
"customer",
"Hello, I would like to change my shipping deatails as they have changed recently due to a move"
],
[
"agent",
"I would be happy to help you with that"
],
[
"agent",
"Is there an outstanding order?"
],
[
"agent",
"Or is this just an update to your account?"
],
[
"customer",
"Yes my order id is 4870952797"
],
[
"agent",
"What is your name please?"
],
[
"customer",
"Crystal Minh"
],
[
"action",
"Account has been pulled up for Crystal Minh."
],
[
"agent",
"What is the shipping status of the order?"
],
[
"customer",
"In Transit"
],
[
"action",
"Shipping status of In Transit has been noted."
],
[
"agent",
"Next I need to validate your purchase. I will need your username and email."
],
[
"customer",
"cminh948, cminh948@email.com"
],
[
"action",
"Purchase validation in progress ..."
],
[
"agent",
"thank you"
],
[
"agent",
"and the new address please?"
],
[
"customer",
"9756 Primrose Street Newark, MI 85971"
],
[
"action",
"Order has been updated with Change address."
],
[
"agent",
"All taken care of!"
],
[
"agent",
"Is there anything else today?"
],
[
"customer",
"Thank you that is all"
],
[
"agent",
"Have a great one!"
]
],
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