[ { "convo_id": 3592, "scenario": { "personal": { "customer_name": "crystal minh", "email": "cminh730@email.com", "member_level": "bronze", "phone": "(977) 625-2661", "username": "cminh730" }, "order": { "street_address": "6821 1st ave", "full_address": "6821 1st ave san mateo, ny 75227", "city": "san mateo", "num_products": "1", "order_id": "3348917502", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 94, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "purchase_date": "2019-11-06", "state": "ny", "zip_code": "75227" }, "product": { "names": [ "michael_kors jeans" ], "amounts": [ 94 ] }, "flow": "product_defect", "subflow": "return_size" }, "original": [ [ "agent", "Hi!" ], [ "agent", "How can I help you?" ], [ "customer", "Hi! I need to return an item, can you help me with that?" ], [ "agent", "sure, may I have your name please?" ], [ "customer", "Crystal Minh" ], [ "agent", "thanks, may I ask the reason for the return?" ], [ "action", "Account has been pulled up for Crystal Minh." ], [ "customer", "I got the wrong size." ], [ "agent", "ok, may I have your username, email address and order ID please?" ], [ "customer", "Username: cminh730" ], [ "customer", "cminh730@email.com" ], [ "customer", "Order ID: 3348917502" ], [ "action", "Purchase validation in progress ..." ], [ "agent", "thanks so much! What is your membership level Crystal?" ], [ "customer", "I'm a bronze" ], [ "agent", "ok, was the purchase made in the last 90 days?" ], [ "customer", "No, I bought it in November." ], [ "agent", "ok, unfortunately because it has been more than 90 days we cannot accept the return. Would there be anything else I can help you with?" ], [ "customer", "What if I ask really, really nicely?" ], [ "agent", "I can escalate to my manager if you'd like" ], [ "agent", "I'd just need your phone number." ], [ "customer", "(977) 625-2661" ], [ "action", "Details of (977) 625-2661 have been entered." ], [ "action", "The manager has been notified." ], [ "customer", "I'll look forward to hearing from them." ], [ "customer", "Thanks for trying to help." ], [ "agent", "OK, I have let my manager know, they will give you a call. Sorry I couldn't be of more assistance!" ], [ "agent", "Have a great night!" ], [ "customer", "That's it. Take care." ] ], "delexed": [ { "speaker": "agent", "text": "hi!", "turn_count": 1, "targets": [ "return_size", "retrieve_utterance", null, [], 87 ], "candidates": [ 27949, 7582, 13567, 17765, 36101, 3654, 19384, 24610, 11279, 18856, 21389, 5960, 28378, 28236, 9549, 28427, 3660, 18433, 17370, 32708, 20048, 22386, 32336, 35202, 2178, 23898, 10637, 38498, 28360, 9512, 8556, 22822, 10788, 428, 8235, 21382, 25976, 14142, 32709, 22689, 21264, 26272, 5067, 9121, 9927, 3400, 16443, 20966, 7033, 3207, 1080, 5564, 35240, 37169, 5142, 34655, 6283, 7709, 31778, 39529, 31187, 33287, 12122, 15235, 27885, 29649, 22412, 29223, 28004, 5810, 8593, 30743, 4894, 39776, 17575, 9911, 27374, 33801, 11525, 31743, 11878, 29584, 33171, 10248, 30543, 17682, 36400, 3112, 20065, 3202, 37277, 31274, 21881, 24298, 3919, 12550, 12941, 39672, 7837, 17887 ] }, { "speaker": "agent", "text": "how can i help you?", "turn_count": 2, "targets": [ "return_size", "retrieve_utterance", null, [], 35 ], "candidates": [ 20663, 33978, 3924, 8821, 3852, 34217, 18993, 9077, 36024, 25701, 1938, 21866, 15491, 13364, 15312, 7594, 4916, 33866, 20236, 39529, 36145, 24941, 2340, 7660, 22307, 20419, 11681, 34058, 24918, 28753, 32609, 19100, 38406, 22030, 38968, 416, 3736, 23023, 26465, 12561, 12072, 33635, 22506, 24280, 37968, 22761, 8832, 12908, 4207, 1920, 16746, 8643, 3979, 24596, 15440, 608, 20082, 36213, 36172, 11043, 36463, 20164, 17107, 1243, 38331, 35049, 36655, 32434, 23222, 6353, 21386, 15096, 29314, 3324, 16277, 3681, 27774, 37102, 21514, 17508, 39278, 30644, 25690, 10284, 35660, 33259, 26726, 31565, 13321, 37528, 23724, 30271, 38646, 29853, 22403, 37553, 30842, 16460, 24857, 39532 ] }, { "speaker": "customer", "text": "hi! i need to return an item, can you help me with that?", "turn_count": 3, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "sure, may i have your name please?", "turn_count": 4, "targets": [ "return_size", "retrieve_utterance", null, [], 21 ], "candidates": [ 19667, 32391, 22335, 16896, 10781, 16285, 10127, 12376, 24815, 32343, 31032, 16345, 23946, 8388, 2345, 34260, 24719, 30846, 31866, 3759, 28564, 59186, 138, 14344, 9407, 23397, 27246, 9432, 30549, 27017, 13924, 13502, 29423, 27194, 12712, 7989, 1596, 21374, 2382, 23753, 12552, 35142, 2297, 22959, 2142, 37046, 16634, 846, 14465, 35676, 37358, 37166, 1053, 11412, 22861, 31556, 36338, 18439, 34818, 37137, 11761, 26378, 13633, 1689, 28103, 12462, 36995, 8325, 25809, 236, 25199, 28799, 39457, 26503, 2808, 1672, 2564, 21191, 5776, 31239, 37639, 31453, 14721, 2956, 36640, 28285, 27332, 13587, 78, 29931, 531, 18736, 19036, 24406, 9370, 536, 30413, 12832, 10534, 20786 ] }, { "speaker": "customer", "text": "crystal minh", "turn_count": 5, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "thanks, may i ask the reason for the return?", "turn_count": 6, "targets": [ "return_size", "retrieve_utterance", null, [], 62 ], "candidates": [ 25834, 38107, 21335, 17115, 22152, 34422, 21822, 24856, 9429, 28130, 35380, 17677, 12518, 38138, 1279, 4296, 37668, 7956, 31188, 39019, 12866, 7535, 23249, 21934, 22492, 526, 4023, 38789, 25126, 18094, 33423, 14519, 15519, 22781, 2040, 19939, 34620, 26313, 34027, 9718, 28659, 38146, 10773, 18592, 35846, 36482, 11721, 14451, 9193, 15792, 22432, 38091, 25441, 37959, 2298, 33576, 37500, 37157, 31110, 37755, 19274, 28401, 10269, 8770, 35113, 27380, 32948, 8966, 27997, 21672, 25692, 31340, 38771, 31712, 35841, 19015, 10294, 7728, 8443, 18469, 4597, 36436, 21604, 17260, 14187, 11393, 35301, 10476, 2338, 13906, 31818, 1858, 14420, 9460, 22803, 6234, 23203, 25235, 37985, 23051 ] }, { "speaker": "action", "text": "account has been pulled up for crystal minh.", "turn_count": 7, "targets": [ "return_size", "take_action", "pull-up-account", [ "crystal minh" ], -1 ], "candidates": [] }, { "speaker": "customer", "text": "i got the wrong size.", "turn_count": 8, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "ok, may i have your username, email address and order id please?", "turn_count": 9, "targets": [ "return_size", "retrieve_utterance", null, [], 71 ], "candidates": [ 1926, 3800, 10364, 23152, 9810, 251, 27885, 27383, 13847, 26234, 18047, 5002, 36529, 8289, 29685, 14771, 34395, 24843, 25071, 23975, 17088, 28855, 23092, 22311, 6838, 36889, 35436, 10384, 187, 10353, 31786, 17646, 27521, 39985, 37428, 24586, 13736, 23997, 25373, 13804, 11723, 18361, 27980, 24241, 3782, 32375, 6178, 19896, 22195, 12657, 19166, 19953, 3896, 35852, 35201, 19829, 24084, 12946, 24833, 28003, 21848, 13870, 20401, 14620, 34081, 17190, 3758, 19532, 19440, 15533, 10580, 6209, 6702, 36194, 31635, 39644, 20147, 13790, 33840, 18813, 18359, 17565, 18653, 11245, 1415, 11505, 13000, 16400, 36336, 19863, 9868, 6581, 27392, 34097, 16198, 10361, 33215, 28053, 15697, 32140 ] }, { "speaker": "customer", "text": "username: ", "turn_count": 10, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "", "turn_count": 11, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "order id: ", "turn_count": 12, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "action", "text": "purchase validation in progress ...", "turn_count": 13, "targets": [ "return_size", "take_action", "validate-purchase", [ "cminh730", "cminh730@email.com", "3348917502" ], -1 ], "candidates": [] }, { "speaker": "agent", "text": "thanks so much! what is your membership level crystal?", "turn_count": 14, "targets": [ "return_size", "retrieve_utterance", null, [], 86 ], "candidates": [ 16123, 13634, 24031, 13067, 21879, 29549, 7924, 20691, 13953, 13964, 20425, 28968, 1021, 39077, 8579, 16334, 36384, 27605, 3049, 24005, 14770, 10333, 18690, 8413, 1609, 27507, 14556, 35528, 15783, 2108, 39308, 20048, 28695, 25948, 29543, 27736, 8933, 7598, 13231, 22293, 19754, 35670, 38971, 778, 23667, 39679, 24792, 18709, 3092, 2523, 31797, 5541, 31587, 27761, 15216, 32656, 3763, 177, 4115, 13468, 7803, 6400, 20290, 24244, 744, 31430, 21869, 2498, 18489, 8036, 18902, 10859, 38149, 1912, 19558, 11749, 11358, 36847, 15845, 32047, 15924, 17845, 5402, 22975, 28655, 14321, 875, 12349, 16209, 5211, 36419, 13714, 22058, 7207, 32863, 20645, 29519, 20673, 32246, 8290 ] }, { "speaker": "customer", "text": "i'm a bronze", "turn_count": 15, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "ok, was the purchase made in the last 90 days?", "turn_count": 16, "targets": [ "return_size", "retrieve_utterance", null, [], 80 ], "candidates": [ 6243, 30199, 34987, 16808, 2766, 24890, 12194, 426, 38546, 16599, 611, 3631, 6572, 33673, 26476, 36628, 25408, 13420, 28238, 26407, 6045, 20261, 21291, 37422, 1600, 23880, 17408, 18336, 25486, 21047, 9345, 2558, 29794, 14501, 19843, 1128, 26100, 28867, 20957, 22305, 11666, 2184, 13806, 35675, 23440, 475, 35435, 10555, 29588, 34831, 16032, 21328, 28031, 23353, 17715, 7080, 32501, 37311, 32131, 27021, 17385, 31585, 21481, 16536, 24359, 29546, 23212, 11287, 26643, 39397, 3221, 4187, 3714, 34123, 25428, 33912, 39306, 15237, 7630, 31961, 6047, 7841, 33657, 37265, 39543, 68, 5405, 32348, 3181, 39755, 9155, 22309, 14471, 12293, 26302, 21833, 39969, 23617, 23633, 24283 ] }, { "speaker": "customer", "text": "no, i bought it in november.", "turn_count": 17, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "ok, unfortunately because it has been more than 90 days we cannot accept the return. would there be anything else i can help you with?", "turn_count": 18, "targets": [ "return_size", "retrieve_utterance", null, [], 60 ], "candidates": [ 39455, 8582, 19687, 1330, 8209, 31816, 21026, 29548, 39579, 15523, 39565, 4303, 29689, 862, 34546, 9803, 31028, 1546, 34327, 18101, 12878, 22230, 27744, 22656, 24885, 4816, 27413, 14136, 14697, 14830, 26749, 19140, 24560, 15450, 19705, 15478, 16914, 18437, 22691, 12176, 9801, 26686, 6003, 18791, 8639, 17384, 32852, 10146, 32328, 6893, 19205, 11038, 2413, 26226, 1598, 14995, 11210, 20916, 21240, 37320, 59187, 24815, 23340, 7881, 11253, 35817, 2122, 6180, 3066, 18527, 23193, 32213, 17070, 35572, 34974, 10923, 23089, 29289, 1384, 35977, 14164, 30801, 22813, 7512, 4348, 39829, 37174, 14837, 6154, 34654, 14952, 37711, 23251, 32854, 29648, 31489, 4181, 28310, 32532, 3857 ] }, { "speaker": "customer", "text": "what if i ask really, really nicely?", "turn_count": 19, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "i can escalate to my manager if you'd like", "turn_count": 20, "targets": [ "return_size", "retrieve_utterance", null, [], 89 ], "candidates": [ 22034, 3423, 12253, 33379, 30956, 10159, 30497, 28060, 12684, 33008, 9460, 17493, 22579, 17004, 12763, 33776, 31222, 5487, 26000, 23726, 31648, 1755, 38334, 14430, 9840, 38438, 37565, 7352, 11152, 25697, 10644, 2588, 16061, 24937, 364, 6636, 21661, 20352, 29592, 14852, 8117, 19737, 11257, 36207, 20946, 19888, 8553, 3036, 15505, 25573, 7901, 25017, 29801, 31639, 10164, 23076, 25415, 27073, 7278, 26363, 16462, 36009, 1792, 14824, 30515, 13095, 23261, 35095, 16327, 31537, 485, 5342, 26620, 39432, 4313, 16997, 17815, 18429, 12552, 31392, 19675, 36957, 21900, 10442, 38408, 3515, 29356, 29394, 26774, 59188, 26042, 812, 9148, 28276, 28742, 12998, 10671, 31267, 21874, 7751 ] }, { "speaker": "agent", "text": "i'd just need your phone number.", "turn_count": 21, "targets": [ "return_size", "retrieve_utterance", null, [], 19 ], "candidates": [ 18629, 14096, 27068, 20591, 25862, 13835, 39087, 6515, 17463, 4700, 22766, 17915, 8144, 21027, 19596, 9961, 34951, 7459, 39352, 10199, 15775, 20298, 21619, 15155, 3573, 38565, 38795, 13113, 26294, 34512, 28669, 21064, 31326, 20326, 36020, 21598, 14074, 1290, 313, 37235, 39152, 33868, 39389, 22520, 5916, 34734, 7142, 20436, 11579, 22161, 10446, 8840, 5723, 30806, 11371, 11280, 25570, 13793, 21677, 125, 12009, 21798, 4211, 26702, 15664, 23329, 27902, 16237, 25158, 23870, 14120, 26460, 8077, 13382, 39249, 5785, 29278, 4867, 451, 19880, 34049, 12308, 29791, 240, 20937, 25504, 29284, 9606, 31684, 2197, 22500, 31115, 13908, 727, 23070, 21169, 2366, 10933, 13243, 14141 ] }, { "speaker": "customer", "text": "", "turn_count": 22, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "action", "text": "details of have been entered.", "turn_count": 23, "targets": [ "return_size", "take_action", "enter-details", [ "(977) 625-2661" ], -1 ], "candidates": [] }, { "speaker": "action", "text": "the manager has been notified.", "turn_count": 24, "targets": [ "return_size", "take_action", "notify-team", [ "manager" ], -1 ], "candidates": [] }, { "speaker": "customer", "text": "i'll look forward to hearing from them.", "turn_count": 25, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "thanks for trying to help.", "turn_count": 26, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "ok, i have let my manager know, they will give you a call. sorry i couldn't be of more assistance!", "turn_count": 27, "targets": [ "return_size", "retrieve_utterance", null, [], 50 ], "candidates": [ 33830, 3298, 28805, 16547, 31650, 19634, 26567, 25946, 29573, 18255, 38487, 30906, 20937, 14993, 32046, 36907, 19849, 19109, 13475, 10455, 15252, 21911, 16741, 28785, 36296, 22901, 18117, 30115, 16394, 37071, 24835, 28035, 24717, 30576, 22842, 31930, 23413, 4840, 26368, 35244, 22788, 17466, 22005, 35592, 3966, 6610, 4205, 7787, 21213, 31336, 9463, 8860, 15185, 20135, 14081, 7905, 33909, 37737, 13904, 21537, 28546, 18595, 23903, 4337, 3997, 16854, 14634, 24732, 1486, 17465, 37081, 34929, 37618, 22574, 23609, 18638, 37825, 24113, 28982, 38886, 7922, 5173, 37760, 11870, 36618, 32332, 33318, 36283, 7942, 17324, 36272, 21772, 6159, 21009, 39322, 39347, 19498, 32159, 17096, 14598 ] }, { "speaker": "agent", "text": "have a great night!", "turn_count": 28, "targets": [ "return_size", "retrieve_utterance", null, [], 52 ], "candidates": [ 22768, 17369, 38834, 7337, 31981, 38123, 2823, 37541, 37390, 29363, 29091, 26474, 3731, 2259, 12044, 33248, 8299, 33415, 36880, 24105, 12939, 29023, 38200, 22724, 7822, 39446, 19600, 38484, 36358, 12733, 27071, 36523, 5255, 3575, 457, 38538, 27276, 4172, 28354, 6562, 11579, 19985, 38810, 18144, 5684, 23663, 38591, 18236, 8037, 7657, 36296, 21858, 23070, 5211, 11515, 23464, 29203, 25030, 10228, 35015, 37773, 14121, 6645, 37628, 25177, 25456, 39314, 35059, 16520, 9149, 4089, 21063, 10499, 3315, 11068, 4088, 12090, 28787, 10837, 26138, 18760, 29205, 37343, 11184, 23337, 36165, 4775, 14353, 18027, 17515, 26552, 11923, 37004, 24291, 20395, 28970, 37369, 32421, 13301, 36981 ] }, { "speaker": "customer", "text": "that's it. take care.", "turn_count": 29, "targets": [ "return_size", null, null, [], -1 ], "candidates": [] } ] }, { "convo_id": 9489, "scenario": { "personal": { "customer_name": "alessandro phoenix", "email": "aphoenix939@email.com", "member_level": "gold", "phone": "(727) 760-7806", "username": "aphoenix939" }, "order": { "street_address": "8865 lexington ave", "full_address": "8865 lexington ave la fayette, tx 86229", "city": "la fayette", "num_products": "1", "order_id": "7916676427", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 69, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2019-11-20", "state": "tx", "zip_code": "86229" }, "product": { "names": [ "michael_kors shirt" ], "amounts": [ 69 ] }, "flow": "product_defect", "subflow": "refund_status" }, "original": [ [ "agent", "good afternoon, how can I help you?" ], [ "customer", "just wanted to check on the status of a refund" ], [ "agent", "sure, would you give me your full name or account ID" ], [ "customer", "Alessandro Phoenix" ], [ "customer", "aphoenix939" ], [ "action", "Account has been pulled up for Alessandro Phoenix." ], [ "agent", "additional to this you would give me the order ID and email" ], [ "agent", "please" ], [ "customer", "7916676427" ], [ "customer", "aphoenix939@email.com" ], [ "customer", "no worries" ], [ "action", "Purchase validation in progress ..." ], [ "agent", "everything in order, soon I will indicate the status of your refund." ], [ "customer", "great" ], [ "customer", "let me know" ], [ "agent", "It is currently in progress and the payment method with which it is being processed is online towards your credit card." ], [ "customer", "how much long till it is refunded" ], [ "agent", "less than a week" ], [ "customer", "great thanks for your help" ], [ "agent", "a pleasure to help you" ], [ "agent", "have a nice day" ] ], "delexed": [ { "speaker": "agent", "text": "good afternoon, how can i help you?", "turn_count": 1, "targets": [ "refund_status", "retrieve_utterance", null, [], 45 ], "candidates": [ 5276, 25374, 6168, 25421, 38359, 26383, 11097, 1049, 37700, 9281, 6346, 13724, 2613, 3561, 21280, 22496, 1297, 25545, 25287, 5669, 34697, 28450, 28864, 437, 5533, 23634, 36280, 2008, 38520, 33719, 27021, 12011, 27246, 629, 26253, 34792, 26235, 2932, 31294, 20203, 23427, 22508, 11938, 27607, 18407, 64, 27192, 28943, 31126, 26601, 31280, 171, 38100, 5331, 35734, 30593, 15457, 33529, 18094, 34302, 5820, 23776, 35875, 34859, 16717, 33908, 672, 34860, 416, 1949, 33157, 25516, 15391, 1856, 22047, 14431, 38047, 36941, 5024, 2568, 18379, 23573, 15894, 20433, 27352, 1714, 17800, 37194, 19768, 9604, 6292, 14381, 23517, 22069, 32771, 12815, 30380, 32268, 15259, 7196 ] }, { "speaker": "customer", "text": "just wanted to check on the status of a refund", "turn_count": 2, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "sure, would you give me your full name or account id", "turn_count": 3, "targets": [ "refund_status", "retrieve_utterance", null, [], 77 ], "candidates": [ 33747, 30334, 23536, 39262, 39915, 36923, 6809, 25494, 32788, 23995, 22217, 25196, 30995, 29418, 8464, 28901, 11026, 24960, 10787, 23217, 37474, 39662, 24191, 28780, 30400, 4166, 1701, 9180, 13579, 28547, 12336, 4030, 20242, 23372, 9070, 23219, 20276, 25264, 9685, 30284, 11476, 28436, 34368, 34638, 7920, 35743, 39821, 32910, 8808, 9089, 30768, 22772, 24660, 33199, 25446, 27933, 3915, 39811, 23402, 10443, 2463, 2950, 27323, 4488, 9801, 26812, 29840, 24210, 8764, 26012, 26163, 25309, 13364, 12506, 3270, 23150, 28721, 2668, 22313, 28535, 38615, 17007, 21423, 18428, 13427, 27622, 11973, 23235, 26306, 28994, 24891, 23299, 13439, 20630, 5912, 36948, 32936, 248, 30035, 17858 ] }, { "speaker": "customer", "text": "alessandro phoenix", "turn_count": 4, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "", "turn_count": 5, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] }, { "speaker": "action", "text": "account has been pulled up for alessandro phoenix.", "turn_count": 6, "targets": [ "refund_status", "take_action", "pull-up-account", [ "alessandro phoenix" ], -1 ], "candidates": [] }, { "speaker": "agent", "text": "additional to this you would give me the order id and email", "turn_count": 7, "targets": [ "refund_status", "retrieve_utterance", null, [], 59 ], "candidates": [ 1770, 37965, 35066, 25269, 15942, 8529, 13055, 17097, 26148, 22590, 11569, 5500, 21272, 4271, 18513, 8807, 1957, 9485, 22162, 38563, 4502, 32322, 37580, 19037, 7446, 29403, 38005, 27492, 24435, 21334, 28220, 28167, 15108, 1288, 34839, 16, 36559, 26453, 11668, 36824, 5721, 35856, 35598, 25042, 9907, 30863, 12258, 6064, 15271, 9115, 13153, 31463, 10215, 9156, 8922, 13510, 2855, 32188, 34565, 27420, 16687, 14485, 11000, 30209, 22992, 30923, 6910, 19595, 38800, 37505, 20734, 4044, 16173, 23579, 27179, 17092, 37979, 18804, 5487, 29375, 24480, 33886, 7009, 30628, 27631, 31904, 28870, 3614, 38517, 24951, 10342, 30438, 23403, 31992, 37018, 15171, 2779, 39690, 10299, 27587 ] }, { "speaker": "agent", "text": "please", "turn_count": 8, "targets": [ "refund_status", "retrieve_utterance", null, [], 48 ], "candidates": [ 23303, 1844, 12834, 38972, 38779, 9536, 9886, 23020, 2357, 21304, 37303, 22051, 10005, 16373, 34476, 7415, 22894, 23405, 878, 30978, 9395, 17523, 11590, 9089, 15513, 21081, 6098, 5033, 8218, 24493, 35547, 38660, 3637, 612, 3945, 38846, 32033, 18513, 20516, 1315, 14870, 23191, 15345, 6121, 32978, 15931, 32236, 21166, 319, 36817, 33869, 27939, 14818, 10270, 15054, 7122, 1272, 29044, 14053, 35563, 8503, 16454, 19434, 23894, 17227, 17701, 29209, 9543, 7947, 36513, 24240, 32688, 24722, 6571, 30291, 33041, 2931, 22612, 25280, 20325, 12556, 33224, 22127, 743, 39568, 6875, 34759, 17381, 8919, 17071, 22354, 616, 22598, 34262, 26484, 6402, 10583, 27044, 16750, 36680 ] }, { "speaker": "customer", "text": "", "turn_count": 9, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "", "turn_count": 10, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "no worries", "turn_count": 11, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] }, { "speaker": "action", "text": "purchase validation in progress ...", "turn_count": 12, "targets": [ "refund_status", "take_action", "validate-purchase", [ "aphoenix939", "aphoenix939@email.com", "7916676427" ], -1 ], "candidates": [] }, { "speaker": "agent", "text": "everything in order, soon i will indicate the status of your refund.", "turn_count": 13, "targets": [ "refund_status", "retrieve_utterance", null, [], 63 ], "candidates": [ 25697, 15397, 14418, 23727, 30223, 34640, 21055, 5128, 25986, 26593, 282, 560, 10117, 32472, 22232, 4456, 1549, 38850, 2332, 37767, 33746, 855, 8278, 20031, 15008, 31547, 11658, 36717, 6169, 38414, 10973, 15045, 30606, 2896, 19122, 23442, 22118, 23827, 10800, 9112, 29453, 12516, 24776, 25439, 14902, 35535, 13430, 35856, 23382, 29482, 38975, 14724, 15978, 22476, 2347, 10457, 18704, 29264, 1215, 10210, 11731, 23567, 9921, 34894, 21813, 17336, 36651, 39687, 35079, 19267, 33375, 10398, 30116, 11561, 4319, 27958, 8253, 14472, 25706, 20736, 37823, 2711, 7517, 33261, 31163, 38868, 16460, 37960, 11187, 776, 26601, 24019, 35826, 9988, 27732, 10492, 10399, 26494, 18008, 1399 ] }, { "speaker": "customer", "text": "great", "turn_count": 14, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "let me know", "turn_count": 15, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "it is currently in progress and the payment method with which it is being processed is online towards your credit card.", "turn_count": 16, "targets": [ "refund_status", "retrieve_utterance", null, [], 78 ], "candidates": [ 24416, 2404, 37715, 30198, 19003, 22097, 6861, 29123, 11468, 35004, 20205, 1264, 39229, 26385, 20292, 6368, 4324, 16393, 2830, 25841, 30587, 35411, 24011, 2026, 7507, 33424, 22634, 1836, 32197, 21635, 124, 2112, 29427, 38412, 32223, 14282, 12267, 33019, 24014, 7377, 3515, 18551, 2317, 21995, 12691, 14445, 34008, 9970, 10424, 6699, 19785, 3708, 15005, 25679, 29399, 7921, 10527, 25925, 4088, 36135, 35081, 39267, 20393, 4315, 17189, 29976, 37537, 7199, 23975, 37771, 26028, 11031, 517, 8491, 4821, 38312, 7882, 25173, 89179, 35298, 19367, 17051, 2816, 21063, 33210, 16496, 6028, 21506, 18497, 36405, 14745, 31034, 8573, 23169, 2577, 9534, 39288, 2783, 32853, 30437 ] }, { "speaker": "customer", "text": "how much long till it is refunded", "turn_count": 17, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "less than a week", "turn_count": 18, "targets": [ "refund_status", "retrieve_utterance", null, [], 54 ], "candidates": [ 24365, 9776, 4053, 11673, 17860, 28282, 1908, 13529, 32098, 17749, 34158, 20623, 27176, 11275, 12096, 22717, 20988, 4333, 3648, 684, 11315, 670, 15520, 11800, 27268, 9315, 35608, 11110, 39238, 9500, 23923, 30885, 9822, 3536, 17962, 3565, 1305, 11886, 30271, 27795, 16851, 16197, 2992, 2101, 33489, 28525, 10542, 36775, 38585, 39058, 22713, 7488, 696, 4559, 89180, 22251, 3501, 35782, 14816, 35832, 37193, 30921, 4083, 28102, 23186, 1958, 737, 21874, 8332, 9924, 14969, 19265, 3753, 9424, 29563, 39853, 27922, 484, 6720, 18126, 22066, 32869, 32671, 22654, 25134, 28022, 15781, 4351, 31492, 8796, 6645, 3237, 5333, 31727, 37559, 35587, 32281, 6772, 11495, 7944 ] }, { "speaker": "customer", "text": "great thanks for your help", "turn_count": 19, "targets": [ "refund_status", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "a pleasure to help you", "turn_count": 20, "targets": [ "refund_status", "retrieve_utterance", null, [], 75 ], "candidates": [ 15122, 5795, 15403, 10443, 27479, 27572, 5656, 8117, 34623, 35753, 26395, 38000, 9343, 12006, 9327, 9634, 21565, 8074, 24440, 21856, 17068, 32675, 39131, 30139, 28142, 38039, 28853, 29078, 34717, 33552, 16659, 39354, 9987, 2067, 9807, 5105, 14082, 21405, 8726, 38610, 7989, 7054, 24770, 26315, 24355, 15884, 20551, 22220, 19279, 23471, 20350, 17765, 17101, 25585, 9763, 32478, 32666, 29130, 22284, 3009, 21786, 18020, 29884, 15036, 13502, 27020, 14947, 19313, 14857, 24293, 4526, 22092, 10200, 12331, 11422, 5324, 24213, 13087, 34906, 33690, 14182, 25480, 5263, 38717, 9458, 30072, 35242, 23285, 3475, 1104, 32991, 28006, 21768, 3503, 15142, 36267, 1139, 34707, 38681, 36963 ] }, { "speaker": "agent", "text": "have a nice day", "turn_count": 21, "targets": [ "refund_status", "retrieve_utterance", null, [], 53 ], "candidates": [ 9524, 10797, 3687, 13060, 934, 26702, 13109, 30347, 15450, 6206, 29004, 37275, 25592, 20739, 1601, 22815, 26057, 16156, 5473, 32565, 31968, 11960, 11674, 27821, 14330, 1560, 27304, 9206, 18744, 7066, 33265, 2469, 8186, 20656, 15972, 37101, 27325, 31666, 16598, 27805, 39547, 21973, 1238, 23636, 23717, 16160, 25632, 3410, 4735, 38547, 690, 32108, 39442, 175, 2220, 32421, 7379, 13611, 38080, 36714, 31299, 5766, 13242, 33784, 2751, 31487, 7746, 23663, 23944, 18528, 10048, 9398, 23867, 7961, 22264, 24254, 8965, 8917, 14276, 15615, 4115, 16549, 6618, 2133, 27796, 36353, 2757, 4001, 18366, 14263, 6502, 28219, 37446, 39750, 9953, 6506, 3023, 13960, 36616, 22599 ] } ] }, { "convo_id": 3695, "scenario": { "personal": { "customer_name": "joyce wu", "member_level": "bronze", "phone": "(859) 787-9085" }, "order": { "street_address": "9998 lincoln ave", "full_address": "9998 lincoln ave raleigh, mi 14573", "city": "raleigh", "state": "mi", "zip_code": "14573" }, "product": { "names": [], "amounts": [] }, "flow": "storewide_query", "subflow": "timing_4" }, "original": [ [ "customer", "HEY HO!" ], [ "agent", "good afternoon, how can I help you?" ], [ "customer", "I've got a promo code and I want to know when they expire." ], [ "customer", "I'd like to use it to buy some hats for my cat." ], [ "agent", "sure! let me check that." ], [ "agent", "one moment please" ], [ "customer", "Some people think it's funny to put hats on cats...I do not feel that way." ], [ "agent", "cats deserve to look good too" ], [ "customer", "exactly!" ], [ "agent", "ok, just to verify you already tried to use the code?" ], [ "customer", "No, I just want to see how long they last for." ], [ "agent", "Ok, sorry for the doubt and I will answer your question." ], [ "agent", "one moment please" ], [ "action", "Searching the FAQ pages ..." ], [ "action", "System Action: search timing" ], [ "action", "FAQ answer related to timing (question4) was selected." ], [ "agent", "Ok, all promo codes expire after 7 days without fail." ], [ "customer", "Perfect. Thanks" ], [ "agent", "not problem! a pleasure to help you and your cat too" ], [ "customer", "That's all, have a great day! Don't forget to spay or neuter your pet!" ], [ "agent", "have a nice day" ], [ "agent", "I won't" ] ], "delexed": [ { "speaker": "customer", "text": "hey ho!", "turn_count": 1, "targets": [ "timing", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "good afternoon, how can i help you?", "turn_count": 2, "targets": [ "timing", "retrieve_utterance", null, [], 84 ], "candidates": [ 39164, 39503, 19741, 26533, 32271, 23459, 34574, 36982, 37676, 2379, 14153, 1206, 4722, 34703, 32404, 21279, 32348, 20634, 11803, 36097, 13318, 36503, 32939, 19814, 1531, 8656, 2029, 4444, 5772, 19485, 39013, 28731, 24926, 25883, 1825, 34189, 22788, 10296, 28444, 1846, 31125, 20795, 6909, 25720, 11217, 37411, 23302, 19847, 35546, 36575, 18639, 16863, 37314, 16376, 10263, 28461, 29633, 8721, 23602, 33383, 28529, 8587, 25486, 37250, 17372, 17189, 34237, 37347, 27250, 3900, 31773, 16693, 37021, 20941, 25138, 34150, 36890, 2791, 28026, 8547, 3168, 30272, 23412, 20177, 64, 29660, 16407, 10504, 20478, 30698, 10185, 36923, 25273, 8219, 14214, 17473, 20342, 11168, 13919, 32054 ] }, { "speaker": "customer", "text": "i've got a promo code and i want to know when they expire.", "turn_count": 3, "targets": [ "timing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "i'd like to use it to buy some hats for my cat.", "turn_count": 4, "targets": [ "timing", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "sure! let me check that.", "turn_count": 5, "targets": [ "timing", "retrieve_utterance", null, [], 16 ], "candidates": [ 10844, 13728, 14775, 1071, 29426, 24806, 36541, 33939, 33735, 18154, 18909, 15072, 1973, 34726, 4323, 32318, 28729, 7854, 14831, 29459, 9259, 3125, 35708, 35611, 7891, 4783, 4290, 17250, 7242, 38026, 23942, 36819, 30138, 4241, 29326, 27354, 29200, 38765, 22335, 11502, 39718, 3303, 31929, 34066, 12568, 31363, 32473, 27696, 4941, 35304, 29957, 21824, 32443, 38447, 18061, 22134, 38824, 27679, 7916, 36006, 9781, 34338, 16417, 35963, 14102, 27523, 17778, 8889, 4849, 21189, 39230, 6386, 16956, 37509, 25644, 1818, 27316, 37122, 28629, 29544, 28561, 20760, 32805, 5924, 38404, 23419, 3733, 25878, 28772, 39519, 30858, 31548, 38205, 2054, 34631, 35057, 38306, 3520, 17483, 6625 ] }, { "speaker": "agent", "text": "one moment please", "turn_count": 6, "targets": [ "timing", "retrieve_utterance", null, [], 26 ], "candidates": [ 16592, 25564, 21570, 28645, 33993, 34859, 39966, 25679, 28026, 24091, 20723, 12986, 10659, 9398, 5656, 1228, 11120, 27406, 6738, 38367, 859, 4053, 18358, 32138, 16816, 29857, 1151, 22209, 25601, 1341, 12947, 9677, 39978, 23243, 22341, 5002, 1225, 6917, 28705, 21128, 16757, 24981, 20900, 36653, 11208, 20265, 21335, 38751, 11572, 2410, 1754, 3437, 8446, 15331, 771, 10591, 19864, 15065, 718, 8870, 2416, 612, 36483, 9733, 11099, 20087, 4647, 8449, 7561, 3355, 1180, 23799, 9728, 3819, 17966, 35426, 12628, 37392, 26072, 34451, 30333, 18581, 9343, 12714, 15414, 6399, 14877, 28319, 30865, 23276, 12559, 38309, 31525, 8768, 2352, 13342, 21841, 32593, 322, 32899 ] }, { "speaker": "customer", "text": "some people think it's funny to put hats on cats...i do not feel that way.", "turn_count": 7, "targets": [ "timing", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "cats deserve to look good too", "turn_count": 8, "targets": [ "timing", "retrieve_utterance", null, [], 54 ], "candidates": [ 39228, 39186, 9723, 1795, 33707, 6751, 30794, 18451, 28493, 7206, 17736, 9789, 22169, 37138, 34050, 39891, 23713, 38594, 26737, 25209, 10474, 21403, 31948, 30975, 10411, 1031, 14855, 10366, 23296, 13198, 17235, 31107, 4278, 17500, 707, 9268, 11024, 18719, 24352, 6637, 8989, 28800, 36716, 114, 21232, 2242, 14112, 6968, 33897, 26895, 26029, 13926, 12465, 12642, 59791, 21019, 12529, 16531, 13765, 24438, 16146, 7085, 28281, 12883, 8896, 25116, 29426, 28152, 29222, 21207, 19155, 34398, 30938, 37575, 33385, 20604, 33756, 24353, 23469, 32610, 24273, 39875, 37211, 10442, 32598, 12099, 131, 8629, 12282, 5292, 13697, 37905, 18479, 16131, 24642, 14700, 7527, 26861, 16215, 9497 ] }, { "speaker": "customer", "text": "exactly!", "turn_count": 9, "targets": [ "timing", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "ok, just to verify you already tried to use the code?", "turn_count": 10, "targets": [ "timing", "retrieve_utterance", null, [], 77 ], "candidates": [ 34582, 4472, 30585, 5085, 35302, 23845, 32789, 28743, 12918, 32378, 12836, 26081, 39434, 1713, 15342, 7054, 10932, 13986, 14808, 28093, 1981, 22259, 11905, 454, 28757, 29233, 12294, 39775, 19548, 26195, 2359, 16518, 7466, 19781, 5531, 1836, 37113, 127, 30973, 15759, 11912, 34181, 33054, 35359, 2264, 34247, 9779, 12037, 39034, 7416, 36651, 32585, 27993, 4926, 32159, 13652, 29937, 28248, 4844, 13525, 20326, 1345, 1948, 24484, 33542, 9187, 14120, 21194, 2372, 20902, 38690, 28009, 1391, 33117, 15061, 17201, 31693, 59792, 37137, 8564, 10804, 13317, 7996, 7773, 35155, 22191, 17957, 19044, 5998, 39815, 26806, 21822, 1990, 22452, 1833, 34130, 11078, 32373, 33233, 26117 ] }, { "speaker": "customer", "text": "no, i just want to see how long they last for.", "turn_count": 11, "targets": [ "timing", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "ok, sorry for the doubt and i will answer your question.", "turn_count": 12, "targets": [ "timing", "retrieve_utterance", null, [], 43 ], "candidates": [ 35048, 38262, 2379, 39852, 8620, 8754, 753, 31347, 16446, 15811, 8862, 17752, 14713, 9643, 29035, 520, 22071, 23073, 11101, 37471, 22145, 31678, 24901, 37923, 29549, 12545, 22162, 4904, 3309, 2584, 11895, 38638, 37494, 38058, 23223, 1810, 38843, 12899, 9244, 16362, 29943, 29968, 15891, 1267, 21604, 36132, 21755, 32978, 13227, 7169, 32536, 23176, 2330, 32532, 19555, 2832, 24358, 26490, 36182, 29600, 21880, 29316, 16841, 31508, 39308, 38684, 22221, 17346, 15549, 19859, 26117, 11391, 36094, 19272, 218, 18691, 3922, 1487, 32728, 38606, 25248, 9952, 11438, 2337, 2212, 37646, 25552, 14969, 19443, 17389, 10661, 33840, 18761, 4585, 28940, 8364, 20778, 12706, 31029, 33497 ] }, { "speaker": "agent", "text": "one moment please", "turn_count": 13, "targets": [ "timing", "retrieve_utterance", null, [], 65 ], "candidates": [ 38291, 33270, 36174, 6331, 33929, 34069, 791, 9569, 21946, 6284, 32112, 39970, 31212, 29385, 14187, 464, 33096, 30040, 22789, 29923, 37223, 32954, 21544, 26658, 22909, 38052, 28811, 19019, 21357, 19928, 1172, 14113, 665, 29919, 37301, 6497, 11396, 15080, 32874, 9574, 8658, 3017, 7283, 16978, 27406, 3347, 14105, 17399, 19292, 29977, 37097, 38155, 23549, 31456, 35210, 30588, 18923, 21729, 17501, 1837, 29487, 34748, 33812, 25969, 26952, 1151, 17095, 14489, 30194, 29280, 5792, 12960, 4384, 11586, 12070, 33061, 15117, 15121, 31441, 14732, 39783, 6995, 35266, 18753, 35184, 29601, 28566, 28423, 29476, 18038, 20442, 5761, 33874, 21160, 3926, 39268, 19673, 10273, 4914, 19360 ] }, { "speaker": "action", "text": "searching the faq pages ...", "turn_count": 14, "targets": [ "timing", "take_action", "search-faq", [], -1 ], "candidates": [] }, { "speaker": "action", "text": "system action: search timing", "turn_count": 15, "targets": [ "timing", "take_action", "search-timing", [], -1 ], "candidates": [] }, { "speaker": "action", "text": "faq answer related to timing (question4) was selected.", "turn_count": 16, "targets": [ "timing", "take_action", "select-faq", [ "timing_4" ], -1 ], "candidates": [] }, { "speaker": "agent", "text": "ok, all promo codes expire after 7 days without fail.", "turn_count": 17, "targets": [ "timing", "retrieve_utterance", null, [], 9 ], "candidates": [ 30006, 15010, 15853, 23037, 7157, 11720, 36193, 33936, 37371, 59794, 23205, 39361, 16275, 1857, 537, 25685, 29083, 7908, 27943, 21285, 15636, 28069, 737, 21215, 23093, 8999, 27389, 17007, 22554, 22312, 3672, 24047, 534, 29979, 10195, 9707, 10085, 15847, 26986, 3288, 4530, 35338, 13269, 12455, 34950, 34391, 27654, 25491, 30738, 24697, 19108, 4633, 20919, 30897, 10197, 22551, 28583, 7259, 24846, 37947, 10824, 32998, 20505, 5372, 11035, 10767, 33643, 31057, 37716, 2947, 16755, 17173, 31775, 30540, 18054, 18769, 15888, 6978, 20946, 9133, 15508, 23413, 3442, 24045, 35484, 19927, 30157, 10063, 11840, 34270, 34884, 35346, 21836, 29319, 21635, 9433, 24486, 25813, 35138, 14041 ] }, { "speaker": "customer", "text": "perfect. thanks", "turn_count": 18, "targets": [ "timing", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "not problem! a pleasure to help you and your cat too", "turn_count": 19, "targets": [ "timing", "retrieve_utterance", null, [], 5 ], "candidates": [ 699, 1195, 39789, 25572, 14019, 59795, 1224, 2508, 9189, 31446, 19913, 25660, 34553, 16516, 23734, 10970, 11596, 26202, 15966, 7238, 22832, 37398, 21133, 12995, 17042, 24424, 16320, 2707, 6587, 11212, 10550, 34514, 826, 23322, 34479, 23205, 13880, 20546, 34292, 8441, 33886, 28440, 6838, 8737, 28080, 36057, 11831, 39485, 20161, 9474, 15858, 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79, 38101, 19017, 17534, 14961, 35347, 3621, 37224, 175, 15783, 9905, 12246, 34601, 23710, 9567, 34061, 37385, 8247, 12121, 5566, 7125, 659, 8419, 15320, 6792, 35020, 9626, 16527, 1017, 34367, 26341, 29264, 17446, 39783, 23920, 6354, 34884, 20918, 20771, 13638, 34772, 29512, 28990, 25058, 14818, 15012, 10890, 35350, 36261, 20610 ] }, { "speaker": "agent", "text": "i won't", "turn_count": 22, "targets": [ "timing", "retrieve_utterance", null, [], 1 ], "candidates": [ 21334, 398, 21088, 21906, 3065, 17946, 9955, 29762, 4947, 18674, 34688, 3142, 34465, 9291, 38234, 10153, 27485, 8134, 14478, 33172, 3251, 2148, 18798, 8770, 39186, 38758, 30315, 3879, 27454, 32840, 34165, 27370, 31315, 7482, 23211, 16917, 31197, 15722, 28294, 2291, 31821, 17739, 1973, 6139, 24289, 19065, 3807, 27706, 21273, 1403, 11114, 12367, 24348, 12679, 23343, 28068, 28508, 18641, 7250, 34502, 8323, 2005, 19868, 24012, 22588, 24923, 38251, 6924, 22497, 36863, 6714, 17370, 11182, 15068, 10763, 39789, 29382, 22430, 20829, 39763, 39804, 32303, 15518, 36084, 3389, 3977, 32158, 3156, 27969, 2697, 19862, 32244, 29550, 27145, 31817, 28370, 35069, 3973, 7034, 9709 ] } ] }, { "convo_id": 5798, "scenario": { "personal": { "account_id": "xjiw8ufp3b", "customer_name": "crystal minh", "email": "cminh948@email.com", "member_level": "silver", "phone": "(656) 332-6844", "username": "cminh948" }, "order": { "street_address": "9723 primrose ave", "full_address": "9723 primrose ave newark, mi 85971", "city": "newark", "num_products": "3", "order_id": "4870952797", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 94, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/michael_kors-shirt.jpeg'}, {'brand': 'michael_kors', 'product_type': 'shirt', 'amount': 54, 'image_url': 'images/michael_kors-shirt.jpeg'}]", "purchase_date": "2020-03-30", "shipping_status": "in transit", "state": "mi", "zip_code": "85971" }, "product": { "names": [ "tommy_hilfiger shirt", "michael_kors shirt", "michael_kors shirt" ], "amounts": [ 94, 79, 54 ] }, "flow": "shipping_issue", "subflow": "manage" }, "original": [ [ "agent", "Welcome to AcmeBrands! How can I help you?" ], [ "customer", "Hello, I would like to change my shipping deatails as they have changed recently due to a move" ], [ "agent", "I would be happy to help you with that" ], [ "agent", "Is there an outstanding order?" ], [ "agent", "Or is this just an update to your account?" ], [ "customer", "Yes my order id is 4870952797" ], [ "agent", "What is your name please?" ], [ "customer", "Crystal Minh" ], [ "action", "Account has been pulled up for Crystal Minh." ], [ "agent", "What is the shipping status of the order?" ], [ "customer", "In Transit" ], [ "action", "Shipping status of In Transit has been noted." ], [ "agent", "Next I need to validate your purchase. I will need your username and email." ], [ "customer", "cminh948, cminh948@email.com" ], [ "action", "Purchase validation in progress ..." ], [ "agent", "thank you" ], [ "agent", "and the new address please?" ], [ "customer", "9756 Primrose Street Newark, MI 85971" ], [ "action", "Order has been updated with Change address." ], [ "agent", "All taken care of!" ], [ "agent", "Is there anything else today?" ], [ "customer", "Thank you that is all" ], [ "agent", "Have a great one!" ] ], "delexed": [ { "speaker": "agent", "text": "welcome to acmebrands! how can i help you?", "turn_count": 1, "targets": [ "manage", "retrieve_utterance", null, [], 76 ], "candidates": [ 18751, 1446, 36927, 39498, 20764, 17898, 13779, 31546, 28181, 28933, 36882, 17141, 21087, 33087, 6976, 35370, 8138, 15291, 9956, 26762, 3958, 28468, 38965, 1940, 14999, 36606, 37788, 28844, 30201, 26218, 16857, 19670, 14273, 29174, 6479, 139, 20631, 27526, 33148, 12703, 31913, 30473, 6736, 14324, 16004, 14473, 16727, 34184, 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25378, 15146, 31928, 5853, 12971, 30591, 8589, 29618, 24992, 26772, 5598, 16067, 22382, 29582, 16238, 28964, 14512, 20584, 29977, 21466, 15688, 30425, 16954, 35669, 17481, 33502, 1380, 28253, 15812, 35056, 18636, 19934, 17758, 3815 ] }, { "speaker": "agent", "text": "or is this just an update to your account?", "turn_count": 5, "targets": [ "manage", "retrieve_utterance", null, [], 82 ], "candidates": [ 17417, 35648, 21992, 38625, 38266, 38906, 17185, 15288, 39823, 26814, 26336, 29028, 19573, 30758, 32262, 16560, 33916, 31034, 3954, 25438, 18112, 7861, 19188, 13123, 29833, 11919, 36260, 27258, 33668, 21479, 38581, 22480, 13296, 39686, 3520, 14858, 36246, 18038, 36665, 8095, 2816, 12327, 12519, 31502, 26269, 15028, 14479, 24187, 8783, 32555, 21295, 4300, 30617, 16829, 25749, 13735, 10212, 7111, 13096, 36286, 12232, 34602, 38659, 11894, 30752, 29624, 28166, 27759, 16583, 572, 5288, 12497, 5995, 35270, 2576, 3310, 8715, 7733, 18671, 22898, 15707, 24796, 70800, 23905, 30957, 28793, 12458, 5961, 21044, 8056, 37864, 26292, 36573, 29966, 24345, 34048, 18476, 17526, 34635, 19810 ] }, { "speaker": "customer", "text": "yes my order id is ", "turn_count": 6, "targets": [ "manage", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "what is your name please?", "turn_count": 7, "targets": [ "manage", "retrieve_utterance", null, [], 20 ], "candidates": [ 34014, 17417, 16777, 18962, 38658, 27284, 15132, 20265, 10876, 30384, 13397, 5165, 38620, 19431, 21892, 20136, 33197, 28408, 23382, 28718, 5224, 13886, 25581, 26846, 5387, 1233, 8766, 1308, 32624, 20952, 3725, 4295, 32203, 7641, 20829, 31217, 39839, 6546, 10413, 6527, 12805, 6694, 18130, 24074, 8714, 20351, 31669, 33547, 18310, 31741, 6547, 8459, 6938, 13143, 21067, 30807, 7267, 33853, 24859, 2125, 4381, 27972, 3642, 28389, 37784, 4269, 8516, 11149, 2950, 4774, 32404, 8477, 26922, 12333, 29564, 15580, 17059, 13014, 26929, 29962, 9299, 32054, 3217, 37664, 17453, 22285, 26758, 37585, 11873, 13779, 20789, 36773, 21609, 30220, 15611, 35124, 23522, 28322, 31234, 6122 ] }, { "speaker": "customer", "text": "crystal minh", "turn_count": 8, "targets": [ "manage", null, null, [], -1 ], "candidates": [] }, { "speaker": "action", "text": "account has been pulled up for crystal minh.", "turn_count": 9, "targets": [ "manage", "take_action", "pull-up-account", [ "crystal minh" ], -1 ], "candidates": [] }, { "speaker": "agent", "text": "what is the shipping status of the order?", "turn_count": 10, "targets": [ "manage", "retrieve_utterance", null, [], 50 ], "candidates": [ 7704, 23475, 7701, 38729, 7579, 39251, 2992, 38278, 21726, 3761, 30866, 19608, 34624, 23905, 19370, 38836, 2364, 38560, 17589, 22588, 13009, 35763, 8143, 3637, 22864, 9401, 12251, 144, 12447, 5767, 16970, 140, 19381, 22202, 14238, 28962, 33796, 24965, 26077, 11839, 31370, 34127, 8931, 37098, 29254, 33296, 19890, 4372, 2321, 6158, 1377, 39441, 13611, 19471, 30326, 16220, 21166, 18131, 26455, 24785, 26019, 14002, 26412, 7898, 29395, 35226, 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35213, 14524, 7114, 12664, 6721, 26237, 22482, 16062, 20502, 13538, 12191, 34925, 20144, 401, 24322, 4989, 19439, 16630, 24408, 33584, 23499, 27233, 22849, 36187, 21457, 33823, 28194, 6328, 34389, 28132, 24297, 12588, 23269, 4683, 8563, 1742, 35553, 34110, 13825, 11840, 25280, 14717, 22195, 31736, 18575, 16380, 21486, 38582, 33839, 24882, 17938, 16710, 38999, 7534, 25757, 13622, 6335, 4994, 27507, 23477, 22456, 1427, 23224, 32417, 2680, 17838 ] }, { "speaker": "customer", "text": ", ", "turn_count": 14, "targets": [ "manage", null, null, [], -1 ], "candidates": [] }, { "speaker": "action", "text": "purchase validation in progress ...", "turn_count": 15, "targets": [ "manage", "take_action", "validate-purchase", [ "cminh948", "cminh948@email.com", "4870952797" ], -1 ], "candidates": [] }, { "speaker": "agent", "text": "thank you", "turn_count": 16, "targets": [ "manage", "retrieve_utterance", null, [], 44 ], "candidates": [ 31797, 39479, 36420, 37297, 32175, 29081, 17642, 21626, 33279, 10795, 25531, 3824, 18040, 36938, 35904, 23179, 38080, 29239, 12273, 16695, 14377, 30958, 7681, 15333, 2929, 30782, 21003, 26236, 17462, 6008, 22085, 22562, 26242, 19262, 30850, 6775, 38637, 22023, 5377, 6345, 34697, 2364, 32384, 2938, 333, 14431, 39949, 19000, 31370, 21336, 29374, 12659, 5164, 26356, 21655, 6154, 21683, 32762, 24910, 21495, 37282, 30906, 26838, 36186, 2542, 25964, 7769, 5004, 10910, 10881, 28280, 6253, 20949, 28783, 4681, 9931, 14406, 3000, 32449, 24563, 5847, 39547, 1368, 27092, 31385, 11572, 13052, 26069, 7746, 1003, 10013, 23354, 2801, 20382, 32590, 36215, 32089, 2899, 28112, 36608 ] }, { "speaker": "agent", "text": "and the new address please?", "turn_count": 17, "targets": [ "manage", "retrieve_utterance", null, [], 2 ], "candidates": [ 1487, 26229, 70803, 27384, 36065, 30385, 2926, 25504, 4319, 20589, 24064, 17358, 17453, 38024, 35209, 18797, 4317, 9121, 18588, 32825, 833, 705, 7399, 25746, 36793, 6585, 31244, 26805, 19135, 28615, 8759, 1879, 1063, 24283, 24042, 36142, 27606, 29479, 18177, 30285, 34989, 29959, 25516, 23260, 21383, 19646, 16958, 21969, 21915, 9425, 9262, 38843, 28644, 26542, 21091, 19281, 16416, 4232, 35379, 12592, 4843, 35062, 21400, 38899, 24235, 22640, 32433, 12075, 26738, 2620, 29370, 18718, 19860, 34029, 29993, 9748, 30565, 32771, 21393, 38396, 29203, 12747, 29688, 38870, 36792, 31539, 30932, 30657, 9641, 622, 2267, 36354, 32947, 3545, 12235, 3018, 27833, 31187, 12876, 30631 ] }, { "speaker": "customer", "text": "9756 primrose street newark, mi ", "turn_count": 18, "targets": [ "manage", null, null, [], -1 ], "candidates": [] }, { "speaker": "action", "text": "order has been updated with change address.", "turn_count": 19, "targets": [ "manage", "take_action", "update-order", [ "change order" ], -1 ], "candidates": [] }, { "speaker": "agent", "text": "all taken care of!", "turn_count": 20, "targets": [ "manage", "retrieve_utterance", null, [], 70 ], "candidates": [ 34844, 1668, 23644, 18192, 17276, 39425, 14476, 20513, 32788, 6801, 30515, 6110, 30364, 3546, 31258, 21224, 16910, 16096, 147, 22373, 28266, 18692, 10693, 18709, 11002, 17766, 38635, 8069, 32216, 839, 1127, 23429, 24363, 7288, 26367, 31765, 9019, 16521, 29995, 9137, 21988, 33247, 13568, 11631, 19514, 22325, 19751, 18675, 33151, 29515, 2024, 2406, 20463, 5508, 30379, 4387, 11213, 3105, 34704, 38988, 13163, 32280, 26516, 29342, 15342, 4839, 38508, 23949, 7135, 20606, 37220, 17977, 19420, 22990, 15744, 31268, 13864, 1864, 21677, 34149, 23502, 29888, 35985, 15986, 30560, 29721, 35724, 3563, 13544, 3871, 4768, 15176, 20756, 39431, 21015, 15711, 33017, 9739, 14506, 30485 ] }, { "speaker": "agent", "text": "is there anything else today?", "turn_count": 21, "targets": [ "manage", "retrieve_utterance", null, [], 42 ], "candidates": [ 15434, 33573, 18571, 30933, 1378, 38487, 22740, 14442, 20527, 19354, 15822, 1094, 35103, 26213, 3752, 2223, 31031, 7918, 8403, 5233, 37841, 38008, 39332, 2787, 7258, 6807, 3672, 31814, 39122, 8706, 18469, 28811, 34223, 37561, 13343, 9091, 33288, 6974, 21033, 23222, 3764, 17331, 1356, 23319, 24570, 39942, 9548, 16452, 16209, 976, 2192, 24820, 4901, 20342, 9678, 22021, 14439, 32816, 30086, 37624, 5127, 1877, 35162, 31818, 39471, 37492, 19269, 5810, 5938, 22717, 8223, 5592, 4337, 23798, 35569, 2474, 22389, 30792, 17878, 4743, 22905, 30083, 39835, 22419, 8909, 36636, 5598, 17786, 12943, 11582, 33029, 37459, 34001, 16397, 7876, 27642, 1749, 22457, 12886, 17501 ] }, { "speaker": "customer", "text": "thank you that is all", "turn_count": 22, "targets": [ "manage", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "have a great one!", "turn_count": 23, "targets": [ "manage", "retrieve_utterance", null, [], 36 ], "candidates": [ 21680, 34834, 30724, 1031, 15908, 23122, 33882, 12839, 36844, 15424, 27185, 12041, 17140, 11039, 5255, 31819, 6905, 24263, 2492, 7209, 7185, 21120, 37567, 1517, 5638, 10928, 380, 32312, 14018, 38347, 33896, 11401, 26464, 21841, 29748, 27654, 56964, 25500, 21458, 12677, 18465, 5314, 33681, 32379, 29877, 38672, 17932, 33710, 35202, 5535, 21479, 10874, 9583, 2069, 10628, 26841, 18768, 22862, 4245, 668, 37029, 31967, 33125, 17707, 23176, 29231, 22729, 39915, 36814, 18497, 5769, 2457, 13180, 14651, 8683, 32622, 35808, 4842, 36374, 5132, 19376, 39360, 34459, 22914, 1340, 39325, 4785, 34243, 22840, 24754, 22358, 22936, 5458, 6131, 26321, 11863, 25086, 36027, 13269, 3630 ] } ] }, { "convo_id": 3647, "scenario": { "personal": { "customer_name": "norman bouchard", "member_level": "guest", "phone": "(480) 983-3323" }, "order": { "street_address": "7092 1st ave", "full_address": "7092 1st ave raleigh, ca 46681", "city": "raleigh", "num_products": "3", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 49, 'image_url': 'images/michael_kors-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'jeans', 'amount': 79, 'image_url': 'images/tommy_hilfiger-jeans.jpeg'}, {'brand': 'tommy_hilfiger', 'product_type': 'boots', 'amount': 54, 'image_url': 'images/tommy_hilfiger-boots.jpeg'}]", "state": "ca", "zip_code": "46681" }, "product": { "names": [ "michael_kors jeans", "tommy_hilfiger jeans", "tommy_hilfiger boots" ], "amounts": [ 49, 79, 54 ] }, "flow": "storewide_query", "subflow": "pricing_3" }, "original": [ [ "agent", "Hello, how can i help you" ], [ "customer", "Hello. I have a really cool party coming up. And I need some new clothes ASAP. I am thinking of ordering them to come by overnight shipping" ], [ "customer", "Do you know how much that costs?" ], [ "action", "Searching the FAQ pages ..." ], [ "action", "System Action: search pricing" ], [ "agent", "You want to know how much overnight shipping is, correct?" ], [ "customer", "yes" ], [ "customer", "like how much it costs" ], [ "customer", "I imagine that there is an extra fee" ], [ "customer", "i want these clothes quickly" ], [ "customer", "but I can't afford to pay too much" ], [ "agent", "The rate is for 39.99 for items 5 lbs or less. And 54.99 for items of 10 lbs or lesss and 69.99 for items over that." ], [ "customer", "oh wow" ], [ "customer", "that's kind of expensive" ], [ "action", "FAQ answer related to pricing (question3) was selected." ], [ "agent", "Yes it is expensive." ], [ "customer", "okay, well that's good to know" ], [ "agent", "But they will come fast." ], [ "agent", "Do you need anymore help?" ], [ "customer", "maybe I will just wear some old clothes to the party" ], [ "customer", "no, that's it" ], [ "agent", "Okay have a great day!" ], [ "customer", "i just needed to know about the shipping" ] ], "delexed": [ { "speaker": "agent", "text": "hello, how can i help you", "turn_count": 1, "targets": [ "pricing", "retrieve_utterance", null, [], 37 ], "candidates": [ 23551, 15390, 18002, 16957, 3167, 18761, 14815, 9347, 37018, 1207, 33858, 705, 2686, 7955, 8012, 17769, 29727, 19893, 30687, 30847, 15887, 7337, 21973, 9825, 14051, 34899, 33396, 22286, 5447, 31982, 25785, 10773, 5974, 12740, 27180, 16675, 8605, 109, 16786, 22359, 24421, 9730, 21527, 28895, 15441, 26897, 17578, 39081, 10807, 16722, 35758, 3116, 22804, 34438, 6244, 17998, 35869, 3303, 31479, 29632, 37264, 16773, 4517, 38915, 21477, 5057, 6757, 22187, 23576, 35372, 3932, 15071, 6486, 36038, 34190, 14353, 33141, 21670, 36376, 36636, 33661, 31720, 38987, 22258, 8907, 4259, 38416, 19678, 26986, 33965, 8863, 33578, 698, 19908, 36273, 17387, 20597, 12378, 17523, 24226 ] }, { "speaker": "customer", "text": "hello. i have a really cool party coming up. and i need some new clothes asap. i am thinking of ordering them to come by overnight shipping", "turn_count": 2, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "do you know how much that costs?", "turn_count": 3, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "action", "text": "searching the faq pages ...", "turn_count": 4, "targets": [ "pricing", "take_action", "search-faq", [], -1 ], "candidates": [] }, { "speaker": "action", "text": "system action: search pricing", "turn_count": 5, "targets": [ "pricing", "take_action", "search-pricing", [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "you want to know how much overnight shipping is, correct?", "turn_count": 6, "targets": [ "pricing", "retrieve_utterance", null, [], 44 ], "candidates": [ 13645, 29138, 22507, 39265, 7507, 14439, 25773, 7323, 36619, 1322, 6735, 13527, 36807, 25857, 33840, 1349, 9853, 13464, 36896, 33538, 8588, 26822, 34386, 34663, 9404, 32061, 28649, 13569, 34990, 5874, 35377, 15901, 39101, 15910, 9334, 31820, 34510, 27301, 3307, 36614, 17025, 15413, 27094, 10845, 22017, 26148, 16744, 37744, 33893, 25561, 25547, 19599, 11007, 32460, 31799, 25623, 4008, 10329, 8628, 2940, 31980, 31918, 36642, 14821, 13164, 3880, 531, 26463, 22902, 32059, 27899, 28789, 20350, 31066, 38992, 12878, 18962, 21148, 1312, 13016, 7098, 31944, 33731, 37876, 16884, 34363, 19718, 3286, 1654, 7786, 36856, 1225, 11097, 25087, 30595, 23069, 17007, 22096, 25819, 4427 ] }, { "speaker": "customer", "text": "yes", "turn_count": 7, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "like how much it costs", "turn_count": 8, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "i imagine that there is an extra fee", "turn_count": 9, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "i want these clothes quickly", "turn_count": 10, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "but i can't afford to pay too much", "turn_count": 11, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "the rate is for 39.99 for items 5 lbs or less. and .99 for items of 10 lbs or lesss and 69.99 for items over that.", "turn_count": 12, "targets": [ "pricing", "retrieve_utterance", null, [], 22 ], "candidates": [ 15786, 15528, 1055, 33069, 7783, 30309, 37600, 24230, 28012, 39598, 12802, 37622, 15217, 8846, 24684, 14328, 30203, 30155, 17888, 33307, 39823, 3995, 6973, 15226, 1510, 1914, 2230, 12851, 36251, 11841, 10171, 36731, 4669, 32288, 17486, 2093, 25550, 28028, 22575, 15553, 25337, 11330, 23301, 6393, 14030, 30599, 38061, 24771, 27044, 15651, 17006, 6054, 39125, 25893, 23649, 11014, 3064, 4097, 16328, 8724, 29594, 8586, 33980, 3244, 18724, 11527, 16264, 18732, 23285, 36558, 10355, 29764, 17505, 33352, 34718, 19696, 22944, 5436, 3468, 5781, 32886, 14240, 7067, 26007, 37208, 11324, 3592, 26384, 5086, 30914, 36015, 3545, 21140, 32057, 22489, 15228, 37046, 5394, 35501, 24353 ] }, { "speaker": "customer", "text": "oh wow", "turn_count": 13, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "that's kind of expensive", "turn_count": 14, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "action", "text": "faq answer related to pricing (question3) was selected.", "turn_count": 15, "targets": [ "pricing", "take_action", "select-faq", [ "pricing_3" ], -1 ], "candidates": [] }, { "speaker": "agent", "text": "yes it is expensive.", "turn_count": 16, "targets": [ "pricing", "retrieve_utterance", null, [], 24 ], "candidates": [ 36375, 27099, 27704, 12839, 39511, 11174, 7881, 7249, 23971, 9057, 35726, 16821, 39142, 22495, 35397, 14497, 7574, 18276, 2500, 16456, 1204, 38302, 17634, 14314, 59485, 36614, 25613, 30318, 8378, 28807, 22948, 19377, 36598, 14480, 13981, 37836, 38651, 32297, 21009, 13561, 16156, 3752, 17635, 2529, 35101, 34636, 59, 35658, 6412, 31553, 15179, 9270, 1860, 5454, 27891, 3514, 32054, 30771, 18813, 16140, 14158, 5896, 15776, 809, 15817, 22416, 32624, 28277, 17890, 31060, 14031, 37066, 29653, 19775, 9377, 18128, 38661, 19339, 7688, 36792, 4848, 25066, 16513, 19620, 24604, 10585, 19436, 23969, 26831, 21345, 9748, 29118, 8229, 9484, 14310, 126, 21971, 36694, 13619, 19130 ] }, { "speaker": "customer", "text": "okay, well that's good to know", "turn_count": 17, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "but they will come fast.", "turn_count": 18, "targets": [ "pricing", "retrieve_utterance", null, [], 83 ], "candidates": [ 5096, 31529, 4437, 14929, 15027, 35537, 5597, 29206, 24008, 24508, 29196, 31836, 31066, 35560, 29826, 24159, 16907, 12214, 7541, 36150, 8116, 33647, 14703, 10955, 27531, 9576, 2220, 23009, 33227, 2655, 10373, 12741, 10173, 2077, 25796, 22713, 18663, 55, 9021, 21361, 36816, 19636, 29892, 35110, 29972, 17718, 15505, 16577, 6619, 11387, 16370, 39506, 5078, 7490, 26401, 24064, 13068, 4847, 5452, 596, 3079, 39406, 25193, 27295, 8827, 23107, 19997, 693, 27268, 11349, 35964, 23506, 16843, 28671, 30274, 5430, 30728, 1124, 27979, 32857, 26815, 16240, 13366, 59486, 27644, 29967, 30124, 29596, 18343, 18610, 37898, 26364, 13401, 29304, 23097, 17873, 23285, 5190, 36399, 19462 ] }, { "speaker": "agent", "text": "do you need anymore help?", "turn_count": 19, "targets": [ "pricing", "retrieve_utterance", null, [], 20 ], "candidates": [ 12574, 13885, 28067, 12392, 29578, 39612, 38849, 28706, 18115, 22839, 36581, 38177, 4436, 24362, 21597, 30178, 15542, 17822, 1073, 22802, 277, 10047, 5802, 28782, 24647, 28637, 36882, 35411, 30411, 7674, 14132, 14017, 5599, 15992, 10299, 16157, 25130, 32101, 11016, 2139, 38986, 16659, 39203, 18625, 29658, 16652, 1441, 23815, 23225, 7683, 12020, 29505, 21857, 16061, 8283, 14536, 12638, 3816, 23246, 3213, 1929, 29842, 2727, 8238, 12680, 18686, 22690, 37891, 18128, 11310, 29528, 31957, 484, 20782, 16358, 15715, 18856, 5886, 9076, 28415, 33969, 37205, 34549, 7572, 16799, 22612, 36779, 35091, 17807, 5407, 10491, 24870, 12178, 31818, 571, 28147, 27923, 1212, 5372, 9987 ] }, { "speaker": "customer", "text": "maybe i will just wear some old clothes to the party", "turn_count": 20, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "customer", "text": "no, that's it", "turn_count": 21, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] }, { "speaker": "agent", "text": "okay have a great day!", "turn_count": 22, "targets": [ "pricing", "retrieve_utterance", null, [], 99 ], "candidates": [ 21344, 37207, 13225, 2606, 13239, 4769, 32060, 11, 31987, 7738, 7377, 10515, 27035, 1696, 31847, 22491, 30178, 33194, 39938, 14272, 13689, 7383, 15361, 29469, 16787, 35642, 13065, 11162, 14216, 532, 37204, 121, 12055, 2379, 37540, 26257, 2324, 6996, 15069, 14589, 6823, 37731, 17828, 16915, 35805, 2226, 18741, 13914, 8567, 37969, 19880, 7065, 709, 38037, 39812, 8361, 11423, 39803, 6669, 7637, 36086, 38541, 38029, 27907, 36073, 31122, 11824, 24344, 37632, 14847, 23601, 29872, 37544, 7386, 10450, 26273, 6602, 39861, 19763, 17014, 23016, 16020, 19746, 24630, 3404, 3921, 1710, 9478, 34235, 10334, 6449, 4104, 7282, 27319, 29015, 36768, 1428, 32571, 6033, 8920 ] }, { "speaker": "customer", "text": "i just needed to know about the shipping", "turn_count": 23, "targets": [ "pricing", null, null, [], -1 ], "candidates": [] } ] } ]