| Airline,Review No,Sentence No,Sentence,Luggage,Staff,In-flight/on-board service,Airline as a whole,Service before and after the flight,Flight in general,Comfort while waiting,Meals,Cabin,Transportation to the plane | |
| Turkish ALs,86,543,My wife and I have just returned from a 2 week holiday in The Maldives ( November/December),0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,544,"The airline we chose to fly on was Turkish Airline, mainly because of the Covid Procedures that they claimed to practice on board.",0,0,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,545,"Obviously , Covid is playing a large part in all our lives and normally we would not have risked flying, but, it being my 60th Birthday, and swallowing all the claims made by Turkish Airline we thought we would travel with them and be safe.",0,0,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,546,The routes we travelled were Malaga/Istanbul/Maldives and then the same flights home but in reverse order.,0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,547,My review of the problems we encountered concentrates mainly on the return leg the journey from Maldives to Istanbul .,0,0,0,0,0,2,0,0,0,0 | |
| Turkish ALs,86,548,"But let me make this clear, there were issues relating to Covid Protocol breaches on all flights.",0,0,1,1,0,0,0,0,0,0 | |
| Turkish ALs,86,549,"The review would be ridiculously long if I explained all the issues I had encountered on our “Experience”, so let me outline the safety concerns re Covid on the Male to Istanbul leg of our trip.",0,0,1,0,0,1,0,0,0,0 | |
| Turkish ALs,86,550,Having boarded the flight an inflight announcement was made detailing the Airlines’ “Hygiene Expert”.was on board to ensure all the passengers safely.,0,0,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,551,Could we refrain from eating at the same time as other passengers seated on the same row.,0,0,1,0,0,0,0,3,0,0 | |
| Turkish ALs,86,552,"Masks had been provided at the door to the aircraft, together with other little items such as anti septic wipes and a bottle of gel sanitiser.",0,0,0,0,5,0,0,0,0,0 | |
| Turkish ALs,86,553,As on the earlier flights we thought “oh we will be ok on this leg” but in the back of our minds we knew we wouldn't be because of our on board experiences on the previous recent flight.,0,0,1,0,0,1,0,0,0,0 | |
| Turkish ALs,86,554,"The first problem I noticed that was the female passenger in the row immediately infant of my wife did not have a mask , neither worn, nor around her neck.",0,0,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,555,After perhaps 30 minutes of being in her proximity I decided to inform the crew.,0,0,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,556,"At this point the Seat Belt signs were on, the aisles were clear.",0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,557,Crew members had walked past this female many many times and failed to notice her being maskless.,0,0,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,558,The first crew member I spoke to was a male who when I asked “ Are masks compulsory on here or not?”,0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,559,Simply replied “What do you want”.,0,2,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,560,I pointed out the female in front of us and asked “where is the “Hygiene Expert” to which he walked away.,0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,561,A minute or so later a female cabin crew member approached me and asked what the issue was.,0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,562,I noticed she had removed there identity badge from her uniform.,0,1,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,563,I informed her that the passenger seated in front was not wearing a mask.,0,0,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,564,The Hygiene Expert confirmed to me that I had to wear a mask when I asked if they were optional.,0,2,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,565,"I was then treated to the most amazing conversation I have ever heard on board an aircraft, conducted in English.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,566,It went a little like this: H.E “ Madam you have to wear a mask”,0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,567,"Passenger “ No, I don’t like to”",0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,568,H.E “ You have to wear a mask on the flight”,0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,569,P “ No I don’t like them”,0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,570,"H.E Do you have a medical condition to not wear a mask, a certificate ?”",0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,571,P “No’,0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,572,H.E “ Do you have a scarf or something you can wrap around your face”,0,3,3,0,0,0,0,0,0,0 | |
| Turkish ALs,86,573,P “ No”,0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,574,"With that, the Hygiene Expert said “ you need to wear a mask” and walked away.",0,3,3,0,0,0,0,0,0,0 | |
| Turkish ALs,86,575,"The female passenger still did not put on a mask, and several members of the crew walked past her and took no action.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,576,"Hours went by, I constantly drew the crews attention to the maskless passenger who again took no action.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,577,A passenger in seat 52C constantly pointed out the female without the mask to the crew who seemed content to let her travel mask free within a metre of other passengers in a confined space.,0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,578,It gets better.,0,0,0,0,0,2,0,0,0,0 | |
| Turkish ALs,86,579,"A meal time with the passenger without the mask just settling back in her reclined seat, meals were served.",0,0,1,0,0,0,0,5,0,0 | |
| Turkish ALs,86,580,"My wife , as she received the meal from the “Hygiene Expert” requested that the seat in front of her ( Maskless) be returned to the upright position whilst she ate.",0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,581,"The Hygiene Expert spoke to the passenger, STILL without a mask , asking her to return the seat to the upright position.",0,3,3,0,0,0,0,0,0,0 | |
| Turkish ALs,86,582,"The passenger responded by saying “NO, I’m going to sleep”",0,0,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,583,"Straight into the crew members face , without a mask.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,584,"The Hygiene Expert then said to my wife “ she won’t do it, she wants to sleep, what can I do?”",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,585,"We were flabbergasted, my wife spoke to the female passenger who finally , reluctantly agreed to return her seta upright.",0,0,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,586,"With that the cabin crew member made off, leaving the passenger in front of us mask free.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,587,"I then saw on many occasions maskless passengers standing, talking in the aisles whilst crew members struggled to get by them.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,588,No mask challenges were made.,0,0,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,589,"I have photographs and videos of the Hygiene Expert manoeuvring past them, without any sort of “Put your Mask on”",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,590,"After 8 hours of this chaotic scene, the Hygiene Expert suddenly appeared and challenged the maskless woman in front of us, saying “ you have refused to do anything on this flight, you have been 8 hours without a mask, we can contact the police , do you know that?",0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,591,I want your name and passport number.,0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,592,“The woman produced a Ukrainian Passport and the details were taken.,0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,593,"I had the pleasure of seeing her full smile as she spoke with some other passenger , still without the mask.",0,2,2,0,0,0,0,0,0,0 | |
| Turkish ALs,86,594,"The mask wearing for her did not however appear to be a problem when I saw here shopping in the Istanbul Duty free, the mask was being properly worn.",0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,595,After reflecting on our travel experiences with Turkish Airline I decided to write to them to offer them some feedback and provided them with my mobile number should they wish to discuss the matter.,0,0,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,596,"I also pointed out that I had photos and videos of the passenger conduct on board their flight, and staff members who were no fulfilling their role.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,597,"I received a reply that no complaints were made on the relevant flight, hope you fly with us again!",0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,598,"I messaged Turkish Airlines via Facebook and they initiated a further complaint case, but, after a few days I received the same reply, ….",0,0,0,0,1,0,0,0,0,0 | |
| Turkish ALs,86,599,"Hepa filters, air changed every 3 minutes, no Complaints were made at the time.",0,0,0,0,2,0,0,0,0,0 | |
| Turkish ALs,86,600,Hope I travel with them again.,0,0,0,0,2,0,0,0,0,0 | |
| Turkish ALs,86,601,"I can assure them, and you, that having been exposed to high risk on board their flight with maskless passengers wandering around the aircraft unchallenged , passengers eating at the same time next to me, and pretty much an inference that my account has been made up, I will never set foot an one of their aircrafts again.",0,1,1,1,1,1,0,1,0,0 | |
| Turkish ALs,86,602,One part of the on board message assure us passengers that “ We are smiling at you behind our masks”,0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,603,"No, You're laughing at us.",0,0,1,1,0,0,0,0,0,0 | |
| Turkish ALs,86,604,mask.,0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,605,The Hygiene Expert confirmed to me that I had to wear a mask when I asked if they were optional.,0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,606,"I was then treated to the most amazing conversation I have ever heard on board an aircraft, conducted in English.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,607,It went a little like this: H.E “ Madam you have to wear a mask”,0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,608,"Passenger “ No, I don’t like to”",0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,609,H.E “ You have to wear a mask on the flight”,0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,610,P “ No I don’t like them”,0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,611,"H.E Do you have a medical condition to not wear a mask, a certificate ?”",0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,612,P “No’,0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,613,H.E “ Do you have a scarf or something you can wrap around your face”,0,3,3,0,0,0,0,0,0,0 | |
| Turkish ALs,86,614,P “ No”,0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,615,"With that, the Hygiene Expert said “ you need to wear a mask” and walked away.",0,3,3,0,0,0,0,0,0,0 | |
| Turkish ALs,86,616,"The female passenger still did not put on a mask, and several members of the crew walked past her and took no action.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,617,"Hours went by, I constantly drew the crews attention to the maskless passenger who again took no action.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,618,A passenger in seat 52C constantly pointed out the female without the mask to the crew who seemed content to let her travel mask free within a metre of other passengers in a confined space.,0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,619,It gets better.,0,0,0,0,0,2,0,0,0,0 | |
| Turkish ALs,86,620,"A meal time with the passenger without the mask just settling back in her reclined seat, meals were served.",0,0,1,0,0,0,0,5,0,0 | |
| Turkish ALs,86,621,"My wife , as she received the meal from the “Hygiene Expert” requested that the seat in front of her ( Maskless) be returned to the upright position whilst she ate.",0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,622,"The Hygiene Expert spoke to the passenger, STILL without a mask , asking her to return the seat to the upright position.",0,3,3,0,0,0,0,0,0,0 | |
| Turkish ALs,86,623,"The passenger responded by saying “NO, I’m going to sleep”",0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,624,"Straight into the crew members face , without a mask.",0,0,2,0,0,0,0,0,0,0 | |
| Turkish ALs,86,625,"The Hygiene Expert then said to my wife “ she won’t do it, she wants to sleep, what can I do?”",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,626,"We were flabbergasted, my wife spoke to the female passenger who finally , reluctantly agreed to return her seta upright.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,627,"With that the cabin crew member made off, leaving the passenger in front of us mask free.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,628,"I then saw on many occasions maskless passengers standing, talking in the aisles whilst crew members struggled to get by them.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,629,No mask challenges were made.,0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,630,"I have photographs and videos of the Hygiene Expert manoeuvring past them, without any sort of “Put your Mask on”",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,631,"After 8 hours of this chaotic scene, the Hygiene Expert suddenly appeared and challenged the maskless woman in front of us, saying “ you have refused to do anything on this flight, you have been 8 hours without a mask, we can contact the police , do you know that?",0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,632,I want your name and passport number,0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,633,“The woman produced a Ukrainian Passport and the details were taken.,0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,634,"I had the pleasure of seeing her full smile as she spoke with some other passenger , still without the mask.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,635,"The mask wearing for her did not however appear to be a problem when I saw here shopping in the Istanbul Duty free, the mask was being properly worn.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,636,After reflecting on our travel experiences with Turkish Airline I decided to write to them to offer them some feedback and provided them with my mobile number should they wish to discuss the matter.,0,0,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,637,"I also pointed out that I had photos and videos of the passenger conduct on board their flight, and staff members who were no fulfilling their role.",0,1,1,0,0,0,0,0,0,0 | |
| Turkish ALs,86,638,"I received a reply that no complaints were made on the relevant flight, hope you fly with us again!",0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,86,639,"I messaged Turkish Airlines via Facebook and they initiated a further complaint case, but, after a few days I received the same reply, ….",0,0,0,0,1,0,0,0,0,0 | |
| Turkish ALs,86,640,"Hepa filters, air changed every 3 minutes, no Complaints were made at the time.",0,0,0,0,2,0,0,0,0,0 | |
| Turkish ALs,86,641,Hope I travel with them again.,0,0,0,0,2,0,0,0,0,0 | |
| Turkish ALs,86,642,"I can assure them, and you, that having been exposed to high risk on board their flight with maskless passengers wandering around the aircraft unchallenged , passengers eating at the same time next to me, and pretty much an inference that my account has been made up, I will never set foot an one of their aircrafts again.",0,1,1,1,1,1,0,1,0,0 | |
| Turkish ALs,86,643,One part of the on board message assure us passengers that “ We are smiling at you behind our masks”,0,5,5,0,0,0,0,0,0,0 | |
| Turkish ALs,86,644,"No, You're laughing at us.",0,0,1,1,0,0,0,0,0,0 | |
| Turkish ALs,87,645,"Don’t provide free internet, no fountain drinking water available, poor staff at checkin causing long waits and delays in flights.",0,1,0,0,1,0,1,1,0,0 | |
| Turkish ALs,87,646,Don’t provide food vouchers when flights delayed at instanbul airport,0,0,0,0,1,0,0,1,0,0 | |
| Turkish ALs,88,647,This is by far the worst airline I've been on.,0,0,0,1,0,0,0,0,0,0 | |
| Turkish ALs,88,648,I've traveled the world and have not been treated like this ever.,0,0,1,0,1,0,0,0,0,0 | |
| Turkish ALs,88,649,I'm a Google expert reviewer and do not recommend this flight to anyone.,0,0,0,1,0,1,0,0,0,0 | |
| Turkish ALs,88,650,My name is Faiz Rauf and I am not a happy traveler on Turkish Airlines,0,0,0,1,0,0,0,0,0,0 | |
| Turkish ALs,89,651,One of the most cheaper companies.,0,0,0,5,0,0,0,0,0,0 | |
| Turkish ALs,89,652,They use other plane for the travel.,0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,89,653,Avoid them.,0,0,0,1,0,0,0,0,0,0 | |
| Turkish ALs,89,654,They make contracts with our airlines and all their promotions about wide seats is fake.,0,0,0,0,0,0,0,0,1,0 | |
| Turkish ALs,90,655,I arrived at the check-in desk 1 hour 20 minutes before my flight and the manager barked at me that they closed the registration half an hour ago.,0,1,0,0,1,0,0,0,0,0 | |
| Turkish ALs,90,656,Closing check-in almost two hours before a flight is just ridiculous!,0,0,0,0,1,0,0,0,0,0 | |
| Turkish ALs,90,657,This makes me believe that they oversold tickets and closed registration when filled up all seats.,0,0,0,0,1,0,0,0,0,0 | |
| Turkish ALs,90,658,I lost a lot of money and time because of this.,0,0,0,0,1,0,0,0,0,0 | |
| Turkish ALs,90,659,"Very disappointed, will not choose this airline again.",0,0,0,1,0,0,0,0,0,0 | |
| Turkish ALs,91,660,"To whom it may concern, I would like to inform you about a very disappointing experience my family had with your airlines today.",0,0,0,1,0,0,0,0,0,0 | |
| Turkish ALs,91,661,"I have purchased tickets for my grandparents whom are 70 years old, in a wheelchair and speak no English to fly from Ukraine to Sydney, Australia.",0,0,0,0,0,0,0,0,0,0 | |
| Turkish ALs,91,662,During their transit at Istanbul they got denied access onboard due to not having an exemption flight paper.,0,0,0,0,1,0,0,0,0,0 |