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+Airline,Review No,Sentence No,Sentence,Luggage,Staff,In-flight/on-board service,Airline as a whole,Service before and after the flight,Flight in general,Comfort while waiting,Meals,Cabin,Transportation to the plane
+Qatar Airways,1,1,Qatar Airways lost my luggage and refused to deliver it after 5 horrible days in a different country.,2,0,0,0,0,0,0,0,0,0
+Qatar Airways,1,2,"Terrible staff, no professionalism at all, no one answers emails and it's impossible to solve anything.",0,2,0,0,2,0,0,0,0,0
+Qatar Airways,1,3,They make it seem like it was your fault somehow and have the AUDACITY to find ways for you to solve their problems.,0,2,0,0,2,0,0,0,0,0
+Qatar Airways,1,4,"Qatar Airways: ""Why don't you hire someone to pick up the luggage from the airport?""",2,2,0,0,2,0,0,0,0,0
+Qatar Airways,1,5,How dare you?,0,2,0,0,2,0,0,0,0,0
+Qatar Airways,1,6,Everyone is trying to copy Emirates business model and offers services to every destination in the middle east by portraing as providers of a quality service - but you cant handle luggage and still wants me to pick it up from the airport after 5 days?,2,2,0,0,2,0,0,0,0,0
+Qatar Airways,1,7,When I am in a different country?,0,2,0,0,2,0,0,0,0,0
+Qatar Airways,1,8,And you KNOW I AM IN QUARANTINE AND CANNOT LEAVE THE HOTEL?,0,1,0,0,1,0,0,0,0,0
+Qatar Airways,1,9,Terrible and un-humane.,0,1,0,0,1,0,0,0,0,0
+Qatar Airways,1,10,They will promptly sell you a 2000 USD ticket but when they make a mistake and lose your luggage for almost a week?,2,0,0,0,0,0,0,0,0,0
+Qatar Airways,1,11,Don't even try contacting them,0,0,0,1,0,0,0,0,0,0
+Qatar Airways,2,12,Flew Doha to Brisbane Business Class on Tuesday 4th January,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,2,13,Couldn't fault the flight and on board service.,0,0,5,0,0,5,0,0,0,0
+Qatar Airways,2,14,"Flight arrived 15 minutes early into Brisbane, just what you want after a long haul flight.",0,0,0,0,0,5,0,0,0,0
+Qatar Airways,2,15,Well done Qatar.,0,0,0,5,0,0,0,0,0,0
+Qatar Airways,3,16,Flew Manchester to Dohar Business Class on Tuesday 4th January,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,3,17,"The flight was 90 minutes late leaving but made up time and only arrived 30 minutes late, still enough time for me to get my connecting flight to Brisbane",0,0,0,0,0,3,0,0,0,0
+Qatar Airways,4,18,"Firstly, for no apparent reason my initial flight got cancelled earlier and I had to rebook a new flight which they could only give me a new flight date for a week later.",0,0,0,0,2,0,0,0,0,0
+Qatar Airways,4,19,"I came a week later with all my documentation in place, PCR done within the required time, all my UK paperwork in accordance with UK regulation and everything in order.",0,0,0,0,0,0,0,0,0,0
+Qatar Airways,4,20,"They refused to let me board because according to Qatar I had not met the UK regulations due to the fact that although I was transiting to Jersey in Heathrow, I was still required to book a PCR test in London upon arrival.",0,0,0,0,2,0,0,0,0,0
+Qatar Airways,4,21,Although according to the actual regulations in the UK which I had followed accordingly.,0,0,0,0,2,0,0,0,0,0
+Qatar Airways,4,22,"From their end there was no effort to assist me in the matter, their solution was simply we cannot let you board the flight so I had to cancelled my flight",0,0,0,0,1,0,0,0,0,0
+Qatar Airways,5,23,"To begin with our flight was delayed for 3 hours to take off from the US when we reached qatar, after waiting for 3 hours the plane taking off from qatar to lebanon left without us we were supposed to be on the flight going to lebanon from qatar.",0,0,2,0,0,0,0,0,0,0
+Qatar Airways,5,24,They gave us a free ticket for our next flight but WITHOUT ANY SERVICES.,0,3,0,0,2,0,0,0,0,0
+Qatar Airways,5,25,No rooms to sleep we had to sleep on chairs for the next 12 hrs waiting for our next flight .,0,0,0,0,0,0,1,0,0,0
+Qatar Airways,5,26,They offered one meal but It took them too long to do that .,0,3,0,0,3,0,0,4,0,0
+Qatar Airways,5,27,In addition to that they BROKE MY 2 NEW TRAVEL BAGS.,1,0,0,0,0,0,0,0,0,0
+Qatar Airways,5,28,QATAR AIRLINE  IS THE WORST AIRLINE EVER NOT RECOMMENDED AT ALL.,0,0,0,1,0,0,0,0,0,0
+Qatar Airways,5,29,Never traveling with them again shame.,0,0,0,1,0,0,0,0,0,0
+Qatar Airways,6,30,Qatar states you have 4000 entertainment option including wifi.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,6,31,I did not have anything I asked to go to economy so I could watch a movie.,0,0,2,0,0,0,0,0,0,0
+Qatar Airways,6,32,I was told that was not allowed.,0,0,1,0,0,0,0,0,0,0
+Qatar Airways,6,33,I felt they did not provide the amenities promised.,0,0,1,0,0,0,0,0,0,0
+Qatar Airways,6,34,"I complained to customer service and was offered $250 on a $4400 ticket, I asked for $1000 as only the one flight was affected.",0,0,3,0,0,0,0,0,0,0
+Qatar Airways,6,35,I would have been happy to get $1000 on a voucher on Qatar or a codeshare.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,6,36,"By time I received their response I have 4 months to use the ticket, also not appropriate",0,0,3,0,0,0,0,0,0,0
+Qatar Airways,7,37,"Please avoid this airline , they refunded my return ticket saying I asked for it when I DID NOT , they wanted me to buy a new ticket for 5 thousand dollars , this is how they treat their passengers , I’m a senior who has traveled with so many airlines but never faced a problem like I did with Qatar , avoid this airline",0,0,0,1,1,0,0,0,0,0
+Qatar Airways,8,38,"Website says to phone them to change booking, but none of their phone lines are operational.",0,0,0,0,1,0,0,0,0,0
+Qatar Airways,8,39,An automated voice just says ‘this call cannot be completed due to network error’.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,8,40,They have no email address listed either,0,0,0,0,2,0,0,0,0,0
+Qatar Airways,8,41,"So I have had to message the airline on Instagram, and they are still not answering.",0,0,0,0,1,0,0,0,0,0
+Qatar Airways,8,42,It’s just unacceptable.,0,0,0,1,0,0,0,0,0,0
+Qatar Airways,9,43,Flight cancelled 3 day before departure date,0,0,0,0,2,0,0,0,0,0
+Qatar Airways,9,44,NOT recommending,0,0,0,1,0,0,0,0,0,0
+Qatar Airways,9,45,Customer Service not picking up phone,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,10,46,"Hi All, I had upgraded my ticket from economy to business class for my return trip from Deli to Copenhagen.",0,0,0,0,0,0,0,0,0,0
+Qatar Airways,10,47,I had done the same for my trip from Copenhagen to Delhi.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,10,48,"Unfortunately, I could only do so for the Doha-Copenhagen sector as I could couldn't get the option to upgrade Delhi-Copenhagen sector.",0,0,0,0,3,0,0,0,0,0
+Qatar Airways,10,49,Our flight from Deli was at 0340 but we reached airport early as I had booked a private lounge in Delhi airport to be on the safer side and catch enough sleep before flying.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,10,50,We reached the counter at 1045 and were informed that our ticket has unfortunately been cancelled.,0,0,0,0,2,0,0,0,0,0
+Qatar Airways,10,51,It was not until 0115 that this situation was sorted and we were kept waiting at the counter.,0,0,0,0,2,0,0,0,0,0
+Qatar Airways,10,52,"After the painful wait of close to 2,5 hours at the counter standing, by the time we reached the lounge after immigration it was 0215 with hardly any time left before boarding, so the complete money got wasted.",0,0,0,0,1,0,0,0,0,0
+Qatar Airways,10,53,"Our experience just got worse, when we reached Copenhagen, 1 out of the 7 checked in bags didn't arrive. ",1,0,0,0,0,0,0,0,0,0
+Qatar Airways,10,54,We were told that within 24/48 hours we will get our bag but we got the bag the 4th day with some of the perishables in the bag completely wasted.,1,0,0,0,0,0,0,0,0,0
+Qatar Airways,10,55,I had written to Qatar Airways customer care and I got an standard auto created message which showed no personalization and lack of empathy.,0,0,0,0,2,0,0,0,0,0
+Qatar Airways,10,56,On top of this I get an email to fill a post resolution survey.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,10,57,This is what I call  bad customer service.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,10,58,I hope this is just a one time anomaly.,0,0,0,3,0,0,0,0,0,0
+Qatar Airways,10,59,they are really good inflight service,0,0,0,4,5,0,0,0,0,0
+Qatar Airways,11,60,First time in my life we flew Qatar Airways.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,11,61,Overall a surprising good experience.,0,0,0,5,0,0,0,0,0,0
+Qatar Airways,11,62,"Modern fleet, very nice staff on the ground and on board.",0,5,5,0,5,5,0,0,5,0
+Qatar Airways,11,63,The Business Class cabin layout was in some ways unusual - I usually fly Miles &amp,0,0,0,0,0,0,0,0,5,0
+Qatar Airways,11,64,More partners - but very comfortable and good equipped.,0,0,0,0,5,0,0,0,5,0
+Qatar Airways,11,65,Flying backwards in a plane was something I never experienced in the past.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,11,66,Unusual but was not disturbing in any kind.,0,0,0,0,5,0,0,0,5,0
+Qatar Airways,12,67,Qatar changed 1 leg of my fligh so I would have 9 hours during the night in Doha.,0,0,3,0,0,0,0,0,0,0
+Qatar Airways,12,68,"Qatar wrote I could change, but it was impossible to do online, so I try call customer care.",0,0,0,0,0,0,0,0,0,0
+Qatar Airways,12,69,i wait long time and when I finally get through my phone is blocked due to insufficient funds.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,12,70,"I try to cancel my flight and book another, but I fail to book another flight as Qatar tells me to call customer care.",0,0,0,0,1,0,0,0,0,0
+Qatar Airways,12,71,"I call again, wait long , and customer care change my ticket and email it to me",0,0,0,0,3,0,0,0,0,0
+Qatar Airways,12,72,1 month later I arrive at airport for my flight.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,12,73,Qatar cannot find my booking in their system and cannot tell me why or help me.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,12,74,"After 4 hours in the airport, I succeed getting through on phone to Qatar who tells me ticket was cancelled despite they never send me a confirmation of the cancellation and the last email was a ticket send from Qatar After I tried to cancel.",0,0,0,0,1,0,0,0,0,0
+Qatar Airways,12,75,I am really surpriced of lack of support.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,12,76,"I did all I could and spend much time and money to phone calls, transport and PCR tests to make this flight",0,0,0,0,1,0,0,0,0,0
+Qatar Airways,12,77,What a waste!,0,0,0,1,0,0,0,0,0,0
+Qatar Airways,13,78,We flew from Doha to Madrid in Business Class.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,13,79,"Firstly, I have to say that the check-in experience was one of the best I have ever experienced for Business Class.",0,0,0,0,5,0,0,0,0,0
+Qatar Airways,13,80,Our car drew up outside the Business Class area and a porter immediately took our bags.,5,5,0,0,5,0,0,0,0,0
+Qatar Airways,13,81,"Inside the terminal there was a row of Business Class check-in desks, all fully staffed even at 5.30am.",0,0,0,0,5,0,0,0,0,0
+Qatar Airways,13,82,The check-in process was quick and efficient.,0,0,0,0,5,0,0,0,0,0
+Qatar Airways,13,83,"We had booked the Al Maha service and the our escort was summoned who whisked us through priority immigration and security checks, before taking us to the lounge.",0,0,0,0,5,0,0,0,0,0
+Qatar Airways,13,84,"The lounge was very large and airy, but quite busy and frankly was a bit of a disappointment as it lacked a ""special"" feel.",0,0,0,0,0,0,4,0,0,0
+Qatar Airways,13,85,"However, it did have the advantage of both a locker room so we did not have to drag hand baggage around with us, and a smoking room.",0,0,0,0,0,0,5,0,0,0
+Qatar Airways,13,86,"When it came to the flight itself, we were a bit disappointed that it was a bus transfer to the aircraft.",0,0,0,0,0,0,0,0,0,3
+Qatar Airways,13,87,"When we made our booking we had selected seats, but were surprised and annoyed that when we checked in our seat allocation had been changed.",0,0,0,0,0,2,0,0,0,0
+Qatar Airways,13,88,The suggestion at check-in was that this was probably due to a change of aircraft which I think was the case.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,13,89,"Our seats were in row 6 and felt little strange as it seemed as if they were a after thought and were ""socially distanced"" from the rest of the business class cabin.",0,0,0,0,0,3,0,0,0,0
+Qatar Airways,13,90,Whilst this was a B787 I think it was an older one where the cabin had not been upgraded I found the seat reasonably comfortable is a little narrow but my wife found it difficult to find a comfortable position.,0,0,0,0,0,2,0,0,0,0
+Qatar Airways,13,91,The service my wife and I experienced did vary.,0,0,3,0,0,0,0,0,0,0
+Qatar Airways,13,92,"The attendant on my side of the plane was efficient, friendly and gave very good service.",0,5,0,0,5,0,0,0,0,0
+Qatar Airways,13,93,"However, the attendant on my wife's side of the plane was a little tardy, and actually appeared to fall asleep as the plane was coming into land.",0,2,0,0,2,0,0,0,0,0
+Qatar Airways,13,94,The food was good and provided when we asked for it.,0,0,5,0,0,0,0,5,0,0
+Qatar Airways,13,95,"The flight was on time, which was pretty essential for us as we had a connection to make in Madrid.",0,0,0,0,0,5,0,0,0,0
+Qatar Airways,13,96,"Overall an OK experience, but did not excite us too much",0,0,0,4,0,0,0,0,0,0
+Qatar Airways,14,97,I have booked Mumbai-SFO flight on the website for 24Th January2022.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,14,98,"Since we are senior citizens and Corona is rampant in both India and USA, we decided to postpone our trip and we requested refund voucher.",0,0,0,0,0,0,0,0,0,0
+Qatar Airways,14,99,But there is no acknowledgement nor any email stating the voucher code.,0,0,0,0,2,0,0,0,0,0
+Qatar Airways,14,100,I am trying to reach them on India Numbers as well as Qatar numbers without any luck.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,14,101,Absolutely no communication whatsoever.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,14,102,I still dont know what the status is,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,15,103,Our surprised enjoyment of our flights to Male from London was so much that I feel I have to write a review.,0,0,0,5,0,5,0,0,0,0
+Qatar Airways,15,104,"From check in until landing the service that we received was excellent, friendly and professional making our journey positively delightful!",0,0,5,0,5,5,0,0,0,0
+Qatar Airways,15,105,"I would especially like to mention Pranjal who was my air steward and Ionut the charming barman on this flight, but it is fair to say that all the staff were wonderful and should be commended for their amazing service.",0,5,5,0,5,0,0,0,0,0
+Qatar Airways,15,106,I look forward to flying with Qatar again.,0,0,0,5,0,0,0,0,0,0
+Qatar Airways,16,107,We had booked flights to Dubai with Qatar airways for 7 of us July 2021.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,16,108,"Unfortunately, due to dubai still on red list at that time we decided to cancel.",0,0,0,2,0,0,0,0,0,0
+Qatar Airways,16,109,Qatar was very flexible to either change date or refund.,0,0,0,0,5,0,0,0,0,0
+Qatar Airways,16,110,We chose to get full refund which was issued quite quickly,0,0,0,0,5,0,0,0,0,0
+Qatar Airways,17,111,Qatar Airways' main problem is lack of communication.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,17,112,They say nothing to you about the different things you will be held responsible for knowing about after you land such as Ehthras.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,17,113,"The airline provides these stopovers so that you can spend money in and get to know Doha city, but they don't make sure you are going to be okay getting into and back out of the airport.",0,0,0,0,1,0,2,0,0,2
+Qatar Airways,17,114,They are not helpful.,0,0,1,0,1,0,0,0,0,0
+Qatar Airways,17,115,"They don't seem to care after saying things like ""you will not be able to take your flight back to the US because you took your covid test too early."".",0,0,0,0,1,0,0,0,0,0
+Qatar Airways,17,116,They interpreted the US policy in a way that would go against me and others instead of asking the US or simply interpreting it a different way.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,17,117,"They were wrong and I ended up on the flight, but imagine the anxiety that they caused.",0,0,0,0,1,0,0,0,0,0
+Qatar Airways,17,118,They seem to be very focused on hierarchy and the class of service a person is in rather than helping all customers equally.,0,1,0,0,1,0,0,0,0,0
+Qatar Airways,17,119,They should allow for check in much earlier than three or four hours before a flight!,0,0,0,0,2,0,0,0,0,0
+Qatar Airways,17,120,There are way too many checkpoints a person has to pass through in order to get on a plane to the US.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,17,121,I HAVE FLOWN ON ALL OF THE AIRLINES IN THE US AND SEVERAL INTERNATIONAL AIRLINES AND MY WORST EXPERIENCE WAS RECENTLY WITH QATAR.,0,0,0,1,0,0,0,0,0,0
+Qatar Airways,17,122,They just don't seem to care,0,0,0,2,0,0,0,0,0,0
+Qatar Airways,18,123,😡😡😡😡😡 Very bad expérience with Qatar Airways!!!,0,0,0,1,0,0,0,0,0,0
+Qatar Airways,18,124,"Flight delayed by their fault, connection missed, 18h at Doha Airport with 8€, no bed no help, no assistance, and one luggage is missing !!!",1,1,0,0,1,0,1,0,0,0
+Qatar Airways,18,125,AND NO ANSWER BY E-MAIL !!!,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,18,126,In total 36 hours without Any bed !!,0,0,0,0,0,0,1,0,0,0
+Qatar Airways,18,127,"They changed our ticket before we landed, They sent an message with a link for assistance but thé page Was not found, No room, no bed, no new facial masks, no fresh air for 18hours!!",0,0,0,0,1,0,1,0,0,0
+Qatar Airways,18,128,They lost one luggage at doha airport !! 😡😡😡😡😡,1,0,0,0,0,0,0,0,0,0
+Qatar Airways,19,129,I had booked a flight from Frankfurt to Capetown for 13th Dec 2021.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,19,130,On 9th Dec. Qatar changed the times of the return flight and asked me to confirm them.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,19,131,On 12th Dec. online-check-in didn’t work - „Please try again later...“,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,19,132,In the late afternoon of 12th December I got the info that the flight was cancelled!!,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,19,133,I wasn‘t offered any alternatives ...,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,19,134,Qatar?,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,19,135,NEVER AGAIN!,0,0,0,1,0,0,0,0,0,0
+Qatar Airways,20,136,Check in good and efficient,0,0,0,0,5,0,0,0,0,0
+Qatar Airways,20,137,Very poor service levels on board.,0,0,1,0,0,0,0,0,0,0
+Qatar Airways,20,138,Older planes have narrow seats snd are very uncomfortable.,0,0,0,0,0,0,0,0,1,0
+Qatar Airways,20,139,The newer planes are a bit more comfortable.,0,0,0,0,0,0,0,0,3,0
+Qatar Airways,20,140,So check which plane you are in.,0,0,0,0,0,0,0,0,3,0
+Qatar Airways,20,141,Meals ok.,0,0,0,0,0,0,0,4,0,0
+Qatar Airways,20,142,Cabin crew not helpful or welcoming.,0,1,0,0,0,0,0,0,0,0
+Qatar Airways,20,143,Poor film selection.,0,0,2,0,0,0,0,0,0,0
+Qatar Airways,20,144,Failed to provide pre ordered meal on one sector.,0,0,0,0,0,0,0,1,0,0
+Qatar Airways,20,145,Really not a good experience on board at all and I will avoid flying this airline if I can avoid it.,0,0,0,1,0,0,0,0,0,0
+Qatar Airways,21,146,I was travelling with 2 kids to Manchester via Doha.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,21,147,I was told at the Kathmandu airport that my second leg of flights been cancelled.,0,0,0,0,2,0,0,0,0,0
+Qatar Airways,21,148,No prior notice or anything.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,21,149,Asked to wait 3 hours at the airport to reschedule my flight.,0,0,0,0,2,0,0,0,0,0
+Qatar Airways,21,150,Qatar rescheduled my flight via Doha and London.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,21,151,There were 6 hrs waiting at Doha and London.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,21,152,I was told there was no flight to Manchester but my source at Manchester told me that there was a flight at 7:25 from Doha to Manchester and Qatar put up the price.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,21,153,When we arrived at Doha we requested at transit desk to put us on the 7:25 plane.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,21,154,Initially they said it was fully booked.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,21,155,We had to push it hard to get seats from Doha to Manchester at 7:25 flight.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,21,156,They keep telling of different story of cancellation.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,21,157,Their own staff s explanation is not consistenc,0,1,0,0,1,0,0,0,0,0
+Qatar Airways,21,158,We paid more for less transit waiting time flight which Qatar airways cancelled it and they were not trying to give customer service staff are rude and unfriendly.,0,1,0,0,1,0,0,0,0,0
+Qatar Airways,21,159,We had to stay at Doha for 8.5hrs,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,21,160,No compensation and nothing.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,21,161,I would not fly with Qatar in future.,0,0,0,1,0,0,0,0,0,0
+Qatar Airways,22,162,Excellent business class.,0,0,0,0,0,5,0,0,0,0
+Qatar Airways,22,163,Extremely clean aircraft.,0,0,0,0,0,0,0,0,5,0
+Qatar Airways,22,164,Attentive and caring staff.,0,5,5,0,0,0,0,0,0,0
+Qatar Airways,22,165,Hassle-free trip.,0,0,0,0,0,5,0,0,0,0
+Qatar Airways,22,166,Enjoyed each moment,0,0,0,5,0,5,0,0,0,0
+Qatar Airways,23,167,I have just logged on to write this review and was shocked to see all the negative reviews.,0,0,0,3,0,0,0,0,0,0
+Qatar Airways,23,168,I guess as one person said true character comes out in difficulty.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,23,169,I will write this review in my own experience.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,23,170,"We flew return from Paris CDG to Colombo, Sri Lanka via Doha.",0,0,0,0,0,0,0,0,0,0
+Qatar Airways,23,171,Booking the flight was easy on the internet but experience was less good when I tried to get a name correction for my son (just they called him “miss” rather than “mr”.,0,0,0,0,3,0,0,0,0,0
+Qatar Airways,23,172,After uploading his passport and calling twice still no correction although I was reassured that it was not a problem.,0,0,0,0,2,0,0,0,0,0
+Qatar Airways,23,173,It could have been so easy to correct…,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,23,174,Anyway it was finally sorted at airport check in.,0,0,0,0,5,0,0,0,0,0
+Qatar Airways,23,175,When we arrived at the airport we went to the terminal (2E) showing on the app and our tickets.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,23,176,No flight on the board.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,23,177,Fortunately found an Air France representative who checked that the flight had changed terminal.,0,0,0,0,3,0,0,0,0,0
+Qatar Airways,23,178,Could the app have been updated….?,0,0,0,0,3,0,0,0,0,0
+Qatar Airways,23,179,Luckily we had plenty of time otherwise that would have been a stressful start.,0,0,0,0,2,0,0,0,0,0
+Qatar Airways,23,180,We were flying business.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,23,181,Check in was pretty quick and our visas/pcr et were checked efficiently.,0,0,0,0,5,0,0,0,0,0
+Qatar Airways,23,182,Then we’re told there was no business lounge.,0,0,0,0,2,0,0,0,0,0
+Qatar Airways,23,183,Because they have moved terminal they share a lounge with a US airline.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,23,184,And that US airline shuts its lounge in the evening.,0,0,0,0,2,0,0,0,0,0
+Qatar Airways,23,185,A first world problem maybe but we had paid business class to get a certain service.,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,23,186,We had been counting on eating in the lounge so we could maximise sleep on the flight and having run out of the office at full speed i needed to get some work done.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,23,187,In the end we got a 45 euro voucher for the three of us to use in a restaurant.,0,0,0,0,0,0,0,5,0,0
+Qatar Airways,23,188,"One problem in that terminal, no restaurants were open so we had 45 euros to spend in macdonalds ..",0,0,0,0,0,0,0,3,0,0
+Qatar Airways,23,189,Once on the flight things got better.,0,0,0,0,0,5,0,0,0,0
+Qatar Airways,23,190,Very comfortable plane.,0,0,0,0,0,0,0,0,5,0
+Qatar Airways,23,191,Very attentive staff.,0,5,5,0,0,0,0,0,0,0
+Qatar Airways,23,192,We really could not fault that.,0,0,5,0,0,5,0,0,0,0
+Qatar Airways,23,193,Our connecting flights to Colombo were also great.,0,0,0,0,0,5,0,0,0,0
+Qatar Airways,23,194,Not such a high class of plane but still good.,0,0,0,0,0,4,0,0,0,0
+Qatar Airways,23,195,And on the way back we got to try out QSuites which was fabulous for a family.,0,0,0,0,0,0,0,0,5,0
+Qatar Airways,23,196,Western film options were relatively limited compared to other flights but we didn’t really care as we were wanting to sleep.,0,0,4,0,0,0,0,0,0,0
+Qatar Airways,23,197,I rewatched the Gavin and Stacey Christmas special and was done.,0,0,5,0,0,0,0,0,0,0
+Qatar Airways,23,198,Doha airport was also good.,0,0,0,0,5,0,0,0,0,0
+Qatar Airways,23,199,Very busy - quite fascinating to see this huge hub effectively in the middle of nowhere.,0,0,0,0,5,0,0,0,0,0
+Qatar Airways,23,200,Heaving at 1 am.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,23,201,On the way out we tried out the swimming pool as we had a 4 hour stop over.,0,0,0,0,5,0,0,0,0,0
+Qatar Airways,23,202,On the way back we stopped in the lounge.,0,0,0,0,0,0,0,0,0,0
+Qatar Airways,23,203,The lounge is huge with lots of different areas.,0,0,0,0,5,0,0,0,0,0
+Qatar Airways,23,204,It does feel a bit cavernous though and my one criticism is there are not enough quiet areas to stretch out and relax in the middle of the night.,0,0,0,0,3,0,0,0,0,0
+Qatar Airways,23,205,But that is a minor criticism as really it is very spacious and there are a lot of different spaces and options.,0,0,0,0,4,0,0,0,0,0
+Qatar Airways,23,206,So all in all once we had forgotten the experience at París we enjoyed our flight and experience,0,0,0,5,0,5,0,0,0,0
+Qatar Airways,24,207,"My partner and I were flying to Kilimajaro airport, with a stopover in Doha.",0,0,0,0,0,0,0,0,0,0
+Qatar Airways,24,208,The first flight was late due to a stupid delay in the baggage check-in.,1,0,0,0,1,0,0,0,0,0
+Qatar Airways,24,209,"Although most of the customers had to make a connection, the crew didn't bother to communicate anything about it.",0,1,0,0,1,0,0,0,0,0
+Qatar Airways,24,210,"When repeatedly asked, we have been given stupid and evasive answers and absolutely nothing was done so that we could make the connection, despite the fact that the plane arrived only 10 minutes after the departure of the next one we were supposed to take.",0,1,0,0,1,0,0,0,0,0
+Qatar Airways,24,211,We had to wait for 8h and we were not offered any hotel.,0,0,0,0,1,0,1,0,0,0
+Qatar Airways,24,212,We spent the night in the airport sleeping on the floor as all the halls of the airport were occupied by people with the same problem as us.,0,0,0,0,0,0,1,0,0,0
+Qatar Airways,24,213,We were denied access to the lounges despite the company's entire fault.,0,0,0,0,1,0,1,0,0,0
+Qatar Airways,24,214,"In summary: inline in London, 7-8h spent on the floor of the airport of Doah, 9 and a half hours late on arrival at Kilimanjaro airport, and a lost safari.",0,0,0,0,1,0,1,0,0,0
+Qatar Airways,24,215,We lost the safari (which is why we were going to Tanzania) and the deposit.,0,0,0,1,0,0,0,0,0,0
+Qatar Airways,24,216,"After one month, we still haven't received any response from Qatar airways to the refund request",0,0,0,1,1,0,0,0,0,0
+Qatar Airways,25,217,Worse customer service they have no respect for customers in the ticketing counter .,0,0,0,0,1,0,0,0,0,0
+Qatar Airways,25,218,"People there don’t know how to greet , talk especially the black lady in the counter she forgot to print my parents boarding pass but charged more three times over weight Baggages price , $65 for 2 extra pounds and also extra bag for $250 totally a ripoff.",1,1,0,0,1,0,0,0,0,0
+Qatar Airways,25,219,"I seriously don’t mind paying but the counter people there are rude , disrespectful and unfriendly .",0,1,0,0,1,0,0,0,0,0
+Qatar Airways,25,220,I love flying Qatar air for their price but now I rather pay more in other airlines and get treated more humanly .,0,0,0,3,0,0,0,0,0,0
+Qatar Airways,25,221,Qatar airlines seriously needs to train their employees .,0,1,0,0,0,0,0,0,0,0
+Qatar Airways,25,222,I will never fly Qatar airlines again !,0,0,0,1,0,0,0,0,0,0
+Aeroflot,26,223,Thanks to Aeroflot for comfortable flight.,0,0,0,0,0,5,0,0,0,0
+Aeroflot,26,224,Always choose this company and they never disapoint me!!!,0,0,0,5,0,0,0,0,0,0
+Aeroflot,27,225,"Like Aeroflot for it’s comfort even for economy class Leg space is ok, drinks and snacks it’s a good idea for a short 2hours’ flight and they are good too",0,0,5,0,0,0,0,5,0,0
+Aeroflot,27,226,And in Moscow in cold period you always leave the plane straight into terminal,0,0,0,0,0,0,0,0,0,5
+Aeroflot,28,227,Flight to and back from Dubai was perfect.,0,0,0,0,0,5,0,0,0,0
+Aeroflot,28,228,In Moscow as in Dubai we we entered inside the airplane direct from the airport.,0,0,0,0,0,0,0,0,0,5
+Aeroflot,28,229,"Since I fly very to Italy, I ask to aeroflot, why the flight to italy are always with the bus???",0,0,0,0,0,0,0,0,0,3
+Aeroflot,28,230,But to an from Dubai was all everyone can aspect.,0,0,0,0,4,0,0,0,0,0
+Aeroflot,28,231,The personel is always very nice.,0,5,0,0,0,0,0,0,0,0
+Aeroflot,28,232,I love fly with aeroflot and I love Russia!!!,0,0,0,5,0,5,0,0,0,0
+Aeroflot,29,233,Everything was fine.,0,0,0,0,0,5,0,0,0,0
+Aeroflot,29,234,"The food was delicious, service was good.",0,0,5,0,5,0,0,5,0,0
+Aeroflot,29,235,Departure was on schedule without delay,0,0,0,0,5,0,0,0,0,0
+Aeroflot,30,236,We we very happy to get upgraded with miles for business class!,0,0,0,0,0,5,0,0,0,0
+Aeroflot,30,237,"Very comfortable for overnight flights, you can sleep in your own small cabin!",0,0,0,0,0,0,0,0,5,0
+Aeroflot,30,238,Super!,0,0,0,5,0,0,0,0,0,0
+Aeroflot,30,239,Recommended to everybody!,0,0,0,5,0,0,0,0,0,0
+Aeroflot,31,240,Punctual airline with a good schedule grid.,0,0,0,0,5,0,0,0,0,0
+Aeroflot,31,241,"To date, it has turned out to be the only one suitable for my undemanding needs.",0,0,0,5,0,0,0,0,0,0
+Aeroflot,31,242,Excellent food.,0,0,0,0,0,0,0,5,0,0
+Aeroflot,31,243,Some dishes are exceptionally good.,0,0,0,0,0,0,0,5,0,0
+Aeroflot,31,244,Always polite staff both on board the plane and on the ground.,0,5,5,0,5,0,0,0,0,0
+Aeroflot,32,245,The best airline from Russia.,0,0,0,5,0,0,0,0,0,0
+Aeroflot,32,246,A reliable airline with high quality transportation services.,0,0,0,5,0,5,0,0,0,0
+Aeroflot,32,247,Experienced commanders and the crew members are excellent takeoff and landing.,0,0,5,0,0,0,0,0,0,0
+Aeroflot,32,248,Comfortable salon and friendly staff.,0,5,5,0,0,0,0,0,5,0
+Aeroflot,33,249,"great flight, I liked everything.",0,0,0,0,0,5,0,0,0,0
+Aeroflot,33,250,The plane is clean and service is top notch.,0,0,5,0,5,0,0,0,5,0
+Aeroflot,33,251,"The plane is very comfortable, I liked everything very much",0,0,0,5,0,5,0,0,5,0
+Aeroflot,34,252,The flight was great!,0,0,0,0,0,5,0,0,0,0
+Aeroflot,34,253,"Everything was in right time, comfortable and cosy.",0,0,5,0,5,0,0,0,5,0
+Aeroflot,34,254,"The meal was fresh, warm and tasty.",0,0,0,0,0,0,0,5,0,0
+Aeroflot,34,255,No problem during for the flight.,0,0,0,0,0,5,0,0,0,0
+Aeroflot,34,256,Everybody was pleased I think.,0,0,0,5,0,5,0,0,0,0
+Aeroflot,35,257,This night flight was good.,0,0,0,0,0,5,0,0,0,0
+Aeroflot,35,258,My entertainment tool was working good and I enjoyed music and movie.,0,0,5,0,0,0,0,0,0,0
+Aeroflot,35,259,The food was good and the plane was clean.,0,0,0,0,0,0,0,5,5,0
+Aeroflot,36,260,The chech-in was quick and easy.,0,0,0,0,5,0,0,0,0,0
+Aeroflot,36,261,The plane was clean.,0,0,0,0,0,0,0,0,5,0
+Aeroflot,36,262,The staff was helpful and polite.,0,5,5,0,0,0,0,0,0,0
+Aeroflot,36,263,However did not react to my request to make the air in the salon more fresh and cold.,0,2,2,0,0,0,0,0,0,0
+Aeroflot,36,264,"Only when it was one hour before the landing the temperature in the salon became OK, but there was no time to sleep anymore.",0,0,2,0,0,0,0,0,0,0
+Aeroflot,36,265,"More troubles were at Sheremetevo: bus was provided not a passenger boarding bridge (we came from Delhi and it was winter in Moscow), and it took the bus around 20 minutes to take us to the airport building.",0,0,0,0,0,0,0,0,0,1
+Aeroflot,36,266,Where the floor was wet and passengers slipped.,0,0,0,0,0,0,0,0,0,1
+Aeroflot,36,267,As always few windows were operating at passport control and there were long lines.,0,0,0,0,1,0,0,0,0,0
+Aeroflot,36,268,The baggage was quick.,5,0,0,0,0,0,0,0,0,0
+Aeroflot,37,269,It was fast and comfortable flight.,0,0,0,0,0,5,0,0,0,0
+Aeroflot,37,270,The stuff was helpful.,0,5,5,0,5,0,0,0,0,0
+Aeroflot,37,271,The only thing - chairs in the plane are not so comfy.,0,0,0,0,0,0,0,0,2,0
+Aeroflot,38,272,Everything was good.,0,0,0,0,0,5,0,0,0,0
+Aeroflot,38,273,Despite the fact we took off with a delay due to strong side winds we landed on time.,0,0,0,0,0,4,0,0,0,0
+Aeroflot,39,274,Everything was fine.,0,0,0,0,0,5,0,0,0,0
+Aeroflot,39,275,"The flight was delayed due to medical emergency in one of the passengers, which is obviously noone's fault, but everything else was good: new aircraft, a display for each seat with variety of movies, tasty food, clean toilets and very friedly flight attendants.",0,5,5,0,5,4,0,5,5,0
+Aeroflot,39,276,Thanks for the pleasant flight.,0,0,0,5,0,5,0,0,0,0
+Aeroflot,40,277,"Always easy to deal with, helpful personnel and good online service.",0,5,5,0,5,0,0,0,0,0
+Aeroflot,40,278,In case of troubles customer service with do their best to assist you.,0,0,0,0,5,0,0,0,0,0
+Aeroflot,40,279,Quite comfortable airplanes.,0,0,0,5,0,0,0,0,0,0
+Aeroflot,40,280,Food is a bit too simple.,0,0,0,0,0,0,0,3,0,0
+Aeroflot,41,281,Aeroflot is the best company - during the last 15 year of flying I had a good chance to compare air companies.,0,0,0,5,0,0,0,0,0,0
+Aeroflot,41,282,"As always - perfect, punctual, tasty meal on board, great service.",0,0,5,0,5,0,0,5,0,0
+Aeroflot,41,283,"Children have their intertaining kit - drawing stuff, book ect",0,0,5,0,0,0,0,0,0,0
+Aeroflot,42,284,Thanks.,0,0,0,5,0,0,0,0,0,0
+Aeroflot,42,285,"flight to busness from krasnoyarsk aeroflot is very good fligt,excellent service and comfort airplane!",0,0,5,0,5,5,0,0,5,0
+Aeroflot,43,286,Flying on vacation to the Black Sea at the height of the velvet season in an almost empty plane is a rarity!,0,0,0,0,0,5,0,0,0,0
+Aeroflot,44,287,I love night flights!,0,0,0,0,0,5,0,0,0,0
+Aeroflot,44,288,The plane was only a third full of passengers.,0,0,0,0,0,5,0,0,0,0
+Aeroflot,44,289,There was no pandemonium and fuss on board.,0,0,0,0,0,5,0,0,0,0
+Aeroflot,45,290,The flight took place in an atmosphere of mutual understanding.,0,0,5,0,0,0,0,0,0,0
+Aeroflot,45,291,"The flight attendants were smiling, responsive and good-natured!",0,5,0,0,0,0,0,0,0,0
+Aeroflot,46,292,My trip from Kaliningrad to Budapest was good.,0,0,0,0,0,5,0,0,0,0
+Aeroflot,46,293,"Terminal Sheremetyevo B and C is new, beautiful and clean.",0,0,0,0,5,0,0,0,0,0
+Aeroflot,46,294,"I want to note business salon Malevich, it is big lounge with all what you need: meal, Wi-Fi, showers and working rooms, big children gaming zone.",0,0,0,0,5,0,5,5,0,0
+Aeroflot,46,295,"Eat and drinks in flights was provided, stewards were correct.",0,5,0,0,0,0,0,5,0,0
+Aeroflot,46,296,About negative moments: long waiting for boarding in Kalinindrad due to boarding prisoners and guards...,0,0,0,0,2,0,0,0,0,0
+Aeroflot,46,297,And there isn't children gift in flight SVO-BUD.,0,0,2,0,0,0,0,0,0,0
+Aeroflot,47,298,Unfortunately this time was disappointed with the flight.,0,0,0,0,0,1,0,0,0,0
+Aeroflot,47,299,The only plane among all departing that was delayed.,0,0,0,0,1,0,0,0,0,0
+Aeroflot,47,300,Reported a delay on the way to the airport.,0,0,0,0,1,0,0,0,0,0
+Aeroflot,47,301,I would like to do this in advance.,0,0,0,0,1,0,0,0,0,0
+Aeroflot,48,302,"Everything was good, price is okay, the meal during the flight is enough and so I can recommend this Airline",0,0,0,5,5,5,0,5,0,0
+Aeroflot,49,303,the best company in air travel.,0,0,0,5,0,0,0,0,0,0
+Aeroflot,49,304,We upgraded the service class from economy to business.,0,0,5,0,0,0,0,0,0,0
+Aeroflot,49,305,very comfortable flight,0,0,0,0,0,5,0,0,0,0
+Aeroflot,50,306,"When you can get tickets by sales price - buy it immediately, coz the service and comfort are without any compliance!",0,0,1,0,1,0,1,0,0,0
+China Southern ALs,51,307,Awful airline.,0,0,0,1,0,0,0,0,0,0
+China Southern ALs,51,308,"I paid for extra luggage, but still am waiting, after multiple phone calls and emails to their office, for the receipt they owe me.",1,0,0,0,1,0,0,0,0,0
+China Southern ALs,51,309,"In addition, I didn't have a carry-on, but at the airport they still charged me for the extra few kilos in my second suitcase.",1,0,0,0,0,0,0,0,0,0
+China Southern ALs,51,310,"And this on a plane made to hold 300+ passengers, but with less than 30 onboard.",0,0,1,0,0,0,0,0,0,0
+China Southern ALs,51,311,"It's quite stressful flying these days, what with all the new restrictions, the health related requirements, thstue visa, etc, so the last thing you need when you get to the airport is to have an airline be so pedantic as to change you for a few kilos of luggage ON AN EMPTY PLANE.",1,0,1,0,0,0,0,0,0,0
+China Southern ALs,51,312,"On the plane they had all the passengers sitting in the same section, which makes a mockery of their COVID restrictions, and this also gave them the excuse to give us a 'sandwich' (an old roll with a meagre slice of chickenc it it) as lunch.",0,0,1,0,0,0,0,1,0,0
+China Southern ALs,51,313,First and last time I'll ever fly with this airline.,0,0,0,1,0,0,0,0,0,0
+China Southern ALs,51,314,AVOID!,0,0,0,1,0,0,0,0,0,0
+China Southern ALs,52,315,The worst airline service I have ever experienced.,0,0,1,1,1,0,0,0,0,0
+China Southern ALs,52,316,Muslim flyers should definitely avoid flying with this airline because most food consists of pork meat.,0,0,0,0,0,0,0,1,0,0
+China Southern ALs,52,317,They layover at Guangzhou airport for few hours with no food or drink provided by the Airline authority.,0,0,0,0,1,0,1,0,0,0
+China Southern ALs,52,318,I wouldn't recommend this airline to anyone because their service can't get any worse then this.,0,0,1,1,1,0,0,0,0,0
+China Southern ALs,53,319,Everything of that flight was smooth and ordinary.,0,0,0,0,0,5,0,0,0,0
+China Southern ALs,53,320,I was quite shocked that one of the crews said she was very tired and laid down on the drink cart in front of the customers.,0,1,0,0,0,0,0,0,0,0
+China Southern ALs,53,321,Maybe she ended her duty very late a night before and had to take up duties for this early flight.,0,3,0,0,0,0,0,0,0,0
+China Southern ALs,54,322,"I had a economy class window seat on the two segment flight from Lhasa (LXA) to Guangzhou (CAN), with a change of planes and one-hour layover at Chongqing (CKG).",0,0,0,0,0,0,0,0,0,0
+China Southern ALs,54,323,"Both flight segments were comfortable and with excellent, friendly cabin service.",0,0,0,0,5,5,0,0,0,0
+China Southern ALs,55,324,Smooth flight from Chongqing (CKG) to Dali City (DLU).,0,0,0,0,0,5,0,0,0,0
+China Southern ALs,55,325,"All passengers wore masks, and some even googles and plastic gloves.",0,0,5,0,0,0,0,0,0,0
+China Southern ALs,56,326,We booked flights from London to Brisbane and back via Auckland through Skyclub.com.,0,0,0,0,0,0,0,0,0,0
+China Southern ALs,56,327,The return flight was cancelled on 17th February and we had to find replacement flights home.,0,0,0,0,1,0,0,0,0,0
+China Southern ALs,56,328,"Now, 7 months later and numerous requests to Skyclub.com, we have still have no idea of the refund amount nor when it will be paid.",0,0,0,0,1,0,0,0,0,0
+China Southern ALs,56,329,"And without that information, our travel insurance will not pay out for the replacement flights.",0,0,0,0,1,0,0,0,0,0
+China Southern ALs,56,330,SkyClub.com is responsible for paying this refund.,0,0,0,0,0,0,0,0,0,0
+China Southern ALs,56,331,We give them 0/10 for customer service.,0,0,0,0,1,0,0,0,0,0
+China Southern ALs,56,332,Avoid the company at all costs,0,0,0,1,0,0,0,0,0,0
+China Southern ALs,57,333,"With the struggles of traveling during COVID, I unfortunately was unable to go home for my father's memorial.",0,0,0,0,3,0,0,0,0,0
+China Southern ALs,57,334,I want to thank China Southern for not hassling me for the flight and just issuing me a refund quickly.,0,0,0,5,5,0,0,0,0,0
+China Southern ALs,57,335,This eased a lot of stress in my life and has helped me with unexpected payments.,0,0,0,0,5,0,0,0,0,0
+China Southern ALs,57,336,"While other companies are only offered flight credit, this refund really helped.",0,0,0,0,5,0,0,0,0,0
+China Southern ALs,57,337,Thank you!,0,0,0,5,0,0,0,0,0,0
+China Southern ALs,58,338,Despite numerous requests they have not refunded for a cancelled flight.,0,0,0,0,1,0,0,0,0,0
+China Southern ALs,58,339,"They also moved the timing of the flight 5 times, then finally cancelled!",0,0,0,0,1,0,0,0,0,0
+China Southern ALs,58,340,But no automatic refund.,0,0,0,0,1,0,0,0,0,0
+China Southern ALs,58,341,Poor customer service.,0,0,0,0,1,0,0,0,0,0
+China Southern ALs,58,342,Book with caution!,0,0,0,2,0,0,0,0,0,0
+China Southern ALs,59,343,There were boarding problems.,0,0,0,0,1,0,0,0,0,0
+China Southern ALs,59,344,"The boarding process started and then was put on hold for 20 minutes, due to technical issues resulting from a computer crash.",0,0,1,0,1,0,0,0,0,0
+China Southern ALs,59,345,"Thus, I rate the flight as average, as this type of problem happens with most airlines.",0,0,0,3,0,0,0,0,0,0
+China Southern ALs,60,346,I had a problem with the refund process and called the local office 2123328888 for assistance.,0,0,0,0,3,0,0,0,0,0
+China Southern ALs,60,347,The CS was so rude he kept on cutting me off without letting me finish my sentence.,0,1,0,0,1,0,0,0,0,0
+China Southern ALs,60,348,Great customer service!,0,0,0,0,1,0,0,0,0,0
+China Southern ALs,61,349,The cabin crew members were fantastic on this 2-hour 15-minute non-stop flight from Wuxi (WUX) to Guangzhou (CAN).,0,5,5,0,0,0,0,0,0,0
+China Southern ALs,61,350,I could see that they were very friendly and helped many people store their luggage.,5,5,5,0,0,0,0,0,0,0
+China Southern ALs,62,351,The flight was delayed multiple times and we ended up spending about three hours waiting in the boarding area.,0,0,0,0,1,0,0,0,0,0
+China Southern ALs,62,352,"Had the delay been announced earlier, I would have been happy find other gainful things to do with my time.",0,0,0,0,1,0,0,0,0,0
+China Southern ALs,62,353,"One the good side, they did offer some food during the waiting time.",0,0,0,0,5,0,5,5,0,0
+China Southern ALs,62,354,Among the food and drink items was an interesting canned beans instant meal: delicious.,0,0,0,0,0,0,0,5,0,0
+China Southern ALs,63,355,Maybe the best airline that’s flies from Shenzhen to Beijing in China.,0,0,0,5,0,0,0,0,0,0
+China Southern ALs,63,356,Rode on the A380 on the first row and seats are great.,0,0,0,0,0,0,0,0,5,0
+China Southern ALs,64,357,This airline does not care at all about customers.,0,0,1,1,1,0,0,0,0,0
+China Southern ALs,64,358,They are famous for delays and poor customer service.,0,0,1,0,1,0,0,0,0,0
+China Southern ALs,64,359,They even do not have any automated email system to inform their customer about any delays or cancellation.,0,0,0,0,1,0,0,0,0,0
+China Southern ALs,64,360,You will wait for hours to speak to their customer service and they are hard to communicate with.,0,1,0,0,1,0,0,0,0,0
+China Southern ALs,64,361,You will end up paying more with this Airline in the end.,0,0,0,1,0,0,0,0,0,0
+China Southern ALs,64,362,Check other reviews as well.,0,0,0,0,0,0,0,0,0,0
+China Southern ALs,64,363,Pay more and make your travel easier.,0,0,0,1,0,0,0,0,0,0
+China Southern ALs,64,364,https://www.tripadvisor.co.uk/ShowUserReviews-g1-d8729051-r556068555-China_Southern_Airlines-World.html,0,0,0,0,0,0,0,0,0,0
+China Southern ALs,64,365,My return flight to London Heathrow was on 1st of Feb 2020.,0,0,0,0,0,0,0,0,0,0
+China Southern ALs,64,366,I had to change it to 11th of Feb to stay for longer with my family in China due to Covid-19 and Paid extra for it.,0,0,0,0,2,0,0,0,0,0
+China Southern ALs,64,367,"11th of Feb direct flight to London was then cancelled without informing me , I only knew it when I reached Zhengzhou airport.",0,0,0,0,1,0,0,0,0,0
+China Southern ALs,64,368,"I kept on calling for days and when I reached CSA I was told my direct flight has been changed to via Guangzhou, and I have to pay for the hotel stay at night.",0,0,0,0,1,0,0,0,0,0
+China Southern ALs,64,369,A week before my flight via Guangzhou I phoned to check whether the flights are cancelled.,0,0,0,0,0,0,0,0,0,0
+China Southern ALs,64,370,"I was told the flights were cancelled, and I should wait until June or take refund.",0,0,0,0,1,0,0,0,0,0
+China Southern ALs,64,371,My visa was expiring so I asked for refund.,0,0,0,0,0,0,0,0,0,0
+China Southern ALs,64,372,I was told I will be refunded within 10 working days.,0,0,0,0,4,0,0,0,0,0
+China Southern ALs,64,373,Waited for over a month (kept 100000s of customer money in bank account to cover their losses) and then I got a call saying we will not be paying you the amount we promised earlier and we will be pay you less.,0,0,0,0,1,0,0,0,0,0
+China Southern ALs,64,374,I had to pay more to travel with another airline.,0,0,0,1,0,0,0,0,0,0
+China Southern ALs,65,375,Was a short flight so wasn’t expecting much.,0,0,0,0,0,4,0,0,0,0
+China Southern ALs,65,376,Flight was delayed 55 minutes.,0,0,0,0,1,0,0,0,0,0
+China Southern ALs,65,377,Service was okay.,0,0,5,0,5,0,0,0,0,0
+China Southern ALs,65,378,Not amazing though.,0,0,4,0,4,0,0,0,0,0
+China Southern ALs,66,379,"I Booked though BYOjet, I tried to contact them about my cancelled flight to see if I would receive a refund.",0,0,0,0,0,0,0,0,0,0
+China Southern ALs,66,380,"While on hold for many hours (listening on repeat “because I’m happy” by pharrell Williams, I hate that song & I am definitely not happy!!) the line disconnects...",0,0,0,0,1,0,0,0,0,0
+China Southern ALs,66,381,plus not respond to multiple emails.,0,0,0,0,1,0,0,0,0,0
+China Southern ALs,66,382,Absolutely appalling this company should not be in business.,0,0,0,1,0,0,0,0,0,0
+China Southern ALs,67,383,The worst airlines ever !!!,0,0,0,1,0,0,0,0,0,0
+China Southern ALs,67,384,Would rate 0 out of 5 if there was an option.,0,0,0,1,0,0,0,0,0,0
+China Southern ALs,67,385,I booked my ticket through an agent.,0,0,0,0,0,0,0,0,0,0
+China Southern ALs,67,386,I am still trying to figure out who of them tries to fool me.,0,0,0,1,1,0,0,0,0,0
+China Southern ALs,67,387,I hope a reasonable solution will be given to this issue otherwise I am going to take decisive steps !!!,0,0,0,1,0,0,0,0,0,0
+China Southern ALs,68,388,"Returning from abroad during the ""Coronavirus holiday season"" I encountered some difficulties with the various forms written in Chinese that had to be completed and the Wechat personal monitoring application now necessary to go anywhere in China.",0,0,0,0,2,0,0,0,0,0
+China Southern ALs,68,389,"Time was pressing and many other travellers also encountered problems but still the overworked China Southern Airlines check in staff went out of their way, taking the extra time to help a foreigner overcome these difficulties.",0,5,0,0,5,0,0,0,0,0
+China Southern ALs,68,390,Even the hard pressed flight attendants interspersed helping myself and other passengers in this regard while at the same time busy with their normal duties immediately prior to take off.,0,5,5,0,0,0,0,0,0,0
+China Southern ALs,68,391,I've travelled many times with China Southern and have always found their staff to be helpful in the extreme.,0,5,5,0,5,0,0,0,0,0
+China Southern ALs,68,392,My sincere thanks to them.,0,5,0,0,0,0,0,0,0,0
+China Southern ALs,69,393,"Professional airline, good service, good food & drink & entertainment.",0,0,5,5,0,0,0,5,5,0
+China Southern ALs,69,394,On time too.,0,0,5,0,5,0,0,0,0,0
+China Southern ALs,69,395,China Southern Airline impressed me every time.,0,0,0,5,0,0,0,0,0,0
+China Southern ALs,69,396,Will fly with them anytime.,0,0,0,5,0,0,0,0,0,0
+China Southern ALs,70,397,Excellent food service wine and comfort in business class with China Southern .,0,0,5,0,5,0,0,5,0,0
+China Southern ALs,70,398,"Would definitely recommend to all those Europeans who will only fly via ‘ standard’destinations like Singapore, BKK or Middle East.",0,0,0,5,0,0,0,0,0,0
+China Southern ALs,71,399,We had call from Airline that aircraft was changed from Airbus A380 to Boeing 789.,0,0,0,0,3,0,0,0,0,0
+China Southern ALs,71,400,We were upset since we had upgraded our seats and paid more,0,0,1,0,1,0,0,0,0,0
+China Southern ALs,71,401,"We had a little problem when boarding time at LAX (Please see picture attached) since their staffs were so unprofessional and made our line (the first line) waiting until last, there were a lot of passengers complaining but they ignored us.",0,1,1,0,1,0,0,0,0,0
+China Southern ALs,71,402,This problem must be fixed ASAP,0,0,2,0,2,0,0,0,0,0
+China Southern ALs,71,403,"The flight were not as pleasant as flying Airbus A380 but everything went through ok with good food, drink and friendly service",0,0,5,0,0,4,0,5,0,0
+China Southern ALs,71,404,"Since we had transit in Guangzhou and due to the virus, we didn’t fly back to USA with China Southern Airlines.",0,0,0,0,0,0,0,0,0,0
+China Southern ALs,71,405,We thought that we lost our tickets but finally the Airlines refunded us including our upgrades,0,0,0,0,5,0,0,0,0,0
+China Southern ALs,71,406,Thank you for being nice and understanding,0,0,0,5,5,0,0,0,0,0
+China Southern ALs,72,407,"Flights are good, service and food are ok, didn't have any issues with luggage.",5,0,5,0,5,5,0,5,0,0
+China Southern ALs,72,408,Language can be an issue.,0,0,3,0,3,0,0,0,0,0
+China Southern ALs,72,409,Decent overall.,0,0,0,5,0,0,0,0,0,0
+China Southern ALs,73,410,"Flew China southern Airlines from Toronto to Guangzhou in Premium Economy and found the flight, cabin, and service to be very good.",0,0,5,0,5,5,0,0,5,0
+China Southern ALs,73,411,"Comfort in Premium Economy was not to bad at all, and the flight staff where wonderful.",0,5,0,0,0,0,0,0,5,0
+China Southern ALs,73,412,I would not hesitate to fly with this airline again.,0,0,0,5,0,0,0,0,0,0
+China Southern ALs,74,413,"Plane was full, food was awful, bathrooms were filthy, I was sick for 2 weeks with respiratory and intestinal.",0,0,0,0,0,1,0,1,1,0
+China Southern ALs,75,414,"I’ve traveled economy & business class many times, & both are excellent.",0,0,0,5,0,0,0,0,0,0
+China Southern ALs,75,415,"Friendly staff, great service & comfortable ride.",0,5,5,0,5,5,0,0,5,0
+Turkish ALs,76,416,"This airlines has n-o respect to human being nor to their own lets say ""promise"" .",0,0,0,1,0,0,0,0,0,0
+Turkish ALs,76,417,"Because when you sell ticket, you do a promise that based on the ticket you will deliver a person to the destination.",0,0,0,0,0,0,0,0,0,0
+Turkish ALs,76,418,"Guess what, this DISGUSTING airlines just dropped the person at the gate, after checking in at stinky istambol airport ,.",0,0,0,1,1,0,0,0,0,0
+Turkish ALs,76,419,Reason?,0,0,0,0,2,0,0,0,0,0
+Turkish ALs,76,420,"""your return ticket was not purchased through stupid turkish airlines""",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,76,421,REALLY??!,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,76,422,Seriously?,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,76,423,are you kidding me?,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,76,424,what the hell is your business with how am i gonna return to my destination back?,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,76,425,Nope!,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,76,426,"this greedy, money hungry stinky company didnt even apologies.",0,0,0,1,0,0,0,0,0,0
+Turkish ALs,76,427,"Rude as hell at the airport, and they even dont bother to give the money back .",0,1,0,0,1,0,0,0,0,0
+Turkish ALs,76,428,"Oh no, they dont think you are human being.",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,76,429,"Simply, if you love to be a victim of overbooking and thrown away at the gate, go ahead and buy their ticket, if you respect yourself and want to fly with decent airlines then stay away at all cost",0,0,0,1,1,0,0,0,0,0
+Turkish ALs,77,430,Horrible customer service.,0,0,1,0,1,0,0,0,0,0
+Turkish ALs,77,431,They are not kid friendly at all.,0,0,1,0,1,0,0,0,0,0
+Turkish ALs,77,432,Everyone is saying somehting else.,0,0,1,0,1,0,0,0,0,0
+Turkish ALs,77,433,The stuff is not trained at all.,0,1,0,0,0,0,0,0,0,0
+Turkish ALs,77,434,In antalya the manager Sakir did us wait with 8 months old baby on the counter for almost 2 hours we were missing our flight almost.,0,1,0,0,1,0,0,0,0,0
+Turkish ALs,77,435,He was rude.,0,1,0,0,1,0,0,0,0,0
+Turkish ALs,77,436,We did buy a connection flight from antalya to istanbul and same day we had a flight from istanbul to usa.,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,77,437,I called before purchasing the ticket and THY told me that since its same day international flight my luggages will same as international travel and i will pick up my luggage in phoenix.,5,0,0,0,0,0,0,0,0,0
+Turkish ALs,77,438,Went to antalya airport and the manager said no this is domestic flight and they charged for 4 luggages.,1,0,0,0,0,0,0,0,0,0
+Turkish ALs,77,439,Why didnt tell me before?,1,0,0,0,1,0,0,0,0,0
+Turkish ALs,77,440,He said we have to pick up our lugguges in istanbul not usa.,1,0,0,0,1,0,0,0,0,0
+Turkish ALs,77,441,Which doesnt make sense we had only 2.5 hours layover.,1,0,0,0,1,0,0,0,0,0
+Turkish ALs,77,442,And than we picked up our luggages in istanbul with 8 months old baby running around and than we checked in our bags for our los angeles and phoenix flight.,1,0,0,0,1,0,0,0,0,0
+Turkish ALs,77,443,The THY was so sure we were going to pick up our bags in Phoenix and i asked few times.,1,0,0,0,1,0,0,0,0,0
+Turkish ALs,77,444,Of course we arrive i Los Angeles airport had only 1.45 min time for our next flight they told us we have to pick up our bags again.,1,0,0,0,1,0,0,0,0,0
+Turkish ALs,77,445,this shows u no one knows anyhting in THY.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,77,446,I called before even i bought my flight bc of my 8 months old son and didnt want it to run around.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,77,447,The ist to LA flight suppose to be 13 hour 55 min and it took extra 2 hour.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,77,448,On my way to USA in the begin of the trip i had so many issues and called at least 10 times the THY for upgrading my seat since i have baby i want it pay extra and get a good seat.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,77,449,Since i bought my ticket in expedia i called THY at least 15 times and spend 10 hours and no one helped me out.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,77,450,They said its expedia which expedia has nothing to do with the seat assigment.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,77,451,My experience with 8 months old baby was horrible never again.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,77,452,My background is turkish and want it to fly with this airline but nothing is right at all.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,77,453,"Definitliy lufthansa, british airways and other companies system is easier to solve problem.",0,0,0,1,1,0,0,0,0,0
+Turkish ALs,77,454,With THY if u have issues u r screwed.,0,0,0,1,1,0,0,0,0,0
+Turkish ALs,78,455,This had to be the worst flight I have EVER been on!!.,0,0,0,0,0,1,0,0,0,0
+Turkish ALs,78,456,despite my aggressive and trolling name i have never been so horrified at customer service before.,0,0,1,0,1,0,0,0,0,0
+Turkish ALs,78,457,"During the arrival, from Gatwick to Istanbul, we were told we had an hours wait, leading us to believe we’d be able to enjoy the look and feel of the airport.",0,0,0,0,4,0,0,0,0,0
+Turkish ALs,78,458,Instead they lead us on a wild goose chase and weren’t even given time to relax.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,78,459,The staff clearly did not want to be there and insisted on taking out their anger on us passengers.,0,1,0,0,0,0,0,0,0,0
+Turkish ALs,78,460,"Just as we were about to board the plane, the airplane crew had seized some of our hand luggage, claiming that “there wasn’t any space left”.",1,0,1,0,0,0,0,0,0,0
+Turkish ALs,78,461,They forcibly took luggage from peoples hand and forced them onto the plane!!,1,0,1,0,0,0,0,0,0,0
+Turkish ALs,78,462,"While on the plane from Istanbul to Sierra Leone, we were all shocked to see the arrival time as it was quite long.",0,0,0,0,0,1,0,0,0,0
+Turkish ALs,78,463,They had stopped the plane in Ouagadougou and then made us wait for another hour.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,78,464,"This was never mentioned in our plane ticket, or the announcement on the plane.",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,78,465,"Passengers were complaining and asking why this wasn’t mentioned, and the flight crew proceeded to threaten us, and claim they would “write us a travel report due to our aggressiveness”.",0,1,1,0,1,0,0,0,0,0
+Turkish ALs,78,466,"After the passengers flew to Ouagadougou, we weren’t surprised how much space was left on the plane.",0,0,0,0,0,0,0,0,3,0
+Turkish ALs,78,467,"As we all left the plane, about two members of the flight crew had told us to enjoy our holiday.",0,3,0,0,3,0,0,0,0,0
+Turkish ALs,78,468,talk about rude!!,0,1,0,0,1,0,0,0,0,0
+Turkish ALs,78,469,"And top this all off, we all waited in the baggage collection area for about an 1h 30m with no knowledge that our suitcase wasn’t coming.",1,0,0,0,1,0,0,0,0,0
+Turkish ALs,78,470,"In fact the luggage they loaded during the interval in Istanbul, were actually from Wednesdays passengers.",0,0,0,0,0,0,0,0,0,0
+Turkish ALs,78,471,We were never informed of this.,1,0,0,0,1,0,0,0,0,0
+Turkish ALs,78,472,I have never felt so appalled at a company’s service.,0,0,1,0,1,0,0,0,0,0
+Turkish ALs,78,473,Do better!!!,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,79,474,Turkish airlines is not reliable.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,79,475,They sell their ticket cheaper than other airlines but it is all an scam.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,79,476,A week before my trip they cancelled my flight.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,79,477,"The same thing happened to my friend, her flight got cancelled two weeks before her trip.",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,79,478,"A year later, I could not still got my money back, so I asked for a voucher.",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,79,479,"Better than nothing, I guess!",0,0,0,0,3,0,0,0,0,0
+Turkish ALs,79,480,Turkish airlines is awful!,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,79,481,Even though I have a voucher with them I know I won't travel with them ever again!,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,80,482,A 13+ hr flight and was only fed twice.,0,0,1,0,0,0,0,2,0,0
+Turkish ALs,80,483,"Not even a snack in between but then again, I was flying economy.",0,0,1,0,0,0,0,2,0,0
+Turkish ALs,80,484,Make sure you carry food on longer flights or you will starve.,0,0,1,0,0,0,0,1,0,0
+Turkish ALs,80,485,The food options are terrible.,0,0,1,0,0,0,0,1,0,0
+Turkish ALs,80,486,The saving grace is their entertainment system.,0,0,4,0,0,0,0,0,5,0
+Turkish ALs,81,487,My elderly in laws had a flight booked from Toronto Turkey to Iraq (their home country).,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,81,488,They are not vaccinated but had a negative PCR test within 48 hours.,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,81,489,The federal government guidelines said that they would still be able to travel with this to get back to their home country.,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,81,490,They were denied by Turkish airlines at the airport due to being unvaccinated.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,81,491,"Upon filing a feedback complaint with the airlines, the customer service rep tole me they cannot do anything because of Turkey's policies.",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,81,492,The government website for the Istanbul airport however clearly states that unvaccinated individuals can arrive so long as they have a negative PCR test.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,81,493,Yet the airlines will not budge.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,81,494,"My in laws are over 60, and have many health comorbidities.",0,0,0,0,0,0,0,0,0,0
+Turkish ALs,81,495,Their English is poor and they asked the airline rep at the airport to speak to myself or my husband via phone and they immediately refused.,0,1,0,0,1,0,0,0,0,0
+Turkish ALs,81,496,My in laws had no other option and were essentially stranded at the airport.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,81,497,"After a long drive to get to Toronto, they were forced to drive back to Windsor at 10pm in the evening.",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,81,498,This is unacceptable.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,81,499,Please be very careful when booking with this airline.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,81,500,Their customer service reps are very rude and unhelpful and clearly make up their own rules despite federal government policy.,0,1,0,0,1,0,0,0,0,0
+Turkish ALs,81,501,I am appalled at what happened here and will ensure that none of my family and friends ever travel with this airline.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,81,502,Shame on them for the treatment of elderly people in this way.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,82,503,What do you call a company that refuses to accommodate a customer that could not travel due to COVID RESTRISCTION.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,82,504,"Literally, 25 calls to their 800 numbers, several online feedbacks , direct visit to a sales office that claims that they are not sales office despite having their info on the official website ?",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,82,505,"Also, none of the 20 associates that I talked to have supervisors :)",0,1,0,0,1,0,0,0,0,0
+Turkish ALs,82,506,SHOKING.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,82,507,NO REFUND or EXTENDED VOUCHER ?,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,82,508,I can't come up with any definition except THIEFS.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,82,509,The will pocket customer money with no respect.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,82,510,"To put things into perspective, myself and my family would purchases tickets through Turkish Airlines all the time when we would have a chance for the last several years.",0,0,0,5,0,0,0,0,0,0
+Turkish ALs,82,511,They don't care if you are new or old customer unfortunately.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,83,512,The CS is terrible.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,83,513,All the flights for pets to the UK are cancelled and we called the CS.,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,83,514,They told us that they have space and asked us to buy the ticket while we are still on the phone so that they can make an appointment for us.,0,0,0,0,5,0,0,0,0,0
+Turkish ALs,83,515,"Once we buy the ticket, they tell us the plane in the end of Dec have ""no cat availability"" during an almost 1-hour long international phone call.",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,83,516,"When we try to get full refund, they said ""We’re sorry that you had to change your travel plans.",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,83,517,"To avoid similar problems on future flights, we recommend you take careful notice of your ticket rights specified at reservation.""",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,83,518,This is so disgraceful.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,83,519,I didn't change my plan.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,83,520,"It is your staff who has made the mistake, telling us to purchase the ticket.",0,1,0,0,1,0,0,0,0,0
+Turkish ALs,83,521,I highly recommend people who would want to fly with this airline to think twice before buying ticket from this company.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,83,522,Their CS is terrible and they put the fault on their customers.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,83,523,Updates I don’t exactly understand what do you mean.,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,83,524,I am seeking for full cash refund for the very first minute complaining.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,83,525,Why on earth do I need to have this refunded cheque when your service is like this?,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,83,526,Is this what you call customer service?,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,83,527,Please tell me clearly how much I have spent on the ticket and what I get in return.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,83,528,"When I have wasted so much of my time, I am not afraid to spend even more for your “service”.",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,83,529,I have spent HK$2382 on the ticket and HK$2262 on the luggage and you are telling me you are only returning me HK$1883.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,83,530,Do you think I am a joke to you?,0,0,0,1,1,0,0,0,0,0
+Turkish ALs,84,531,They scheduled my flights so close together.,0,0,0,0,2,0,0,0,0,0
+Turkish ALs,84,532,"One was late landing so after exiting the plane running through the airport and security again, they closed my gate.",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,84,533,I spent another 8 hrs in the airport waiting on the next 11hr flight.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,84,534,Smh,0,0,0,1,1,0,0,0,0,0
+Turkish ALs,85,535,Beware of the theft!,1,0,0,1,1,0,0,0,0,0
+Turkish ALs,85,536,"My mother was flying with Turkish airlines in October and of course, her suitcase didn't arrive ...",1,0,0,0,1,0,0,0,0,0
+Turkish ALs,85,537,"After about a week they delivered it, but everything that could cost money was stolen from it!",1,0,0,0,1,0,0,0,0,0
+Turkish ALs,85,538,"And it's been a while, but we didn't get any updates and no reimbursement for the cost of the stolen things.",1,0,0,0,1,0,0,0,0,0
+Turkish ALs,85,539,Total disrespect to their customers!!!,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,85,540,Make sure if you have to fly with Turkish to close your suitcase really well with complicated locker because in our case they opened a simple one.,1,0,0,0,1,0,0,0,0,0
+Turkish ALs,85,541,"But in general, I'd advise not to trust the company where they steal and fly with other airlines.",1,0,0,1,0,0,0,0,0,0
+Turkish ALs,85,542,"Even if the ticket is a bit more expensive, the cost of the stolen things can result in loss of more money!",1,0,0,1,0,0,0,0,0,0

validation.csv

@@ -0,0 +1,121 @@
+Airline,Review No,Sentence No,Sentence,Luggage,Staff,In-flight/on-board service,Airline as a whole,Service before and after the flight,Flight in general,Comfort while waiting,Meals,Cabin,Transportation to the plane
+Turkish ALs,86,543,My wife and I have just returned from a 2 week holiday in The Maldives ( November/December),0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,544,"The airline we chose to fly on was Turkish Airline, mainly because of the Covid Procedures that they claimed to practice on board.",0,0,5,0,0,0,0,0,0,0
+Turkish ALs,86,545,"Obviously , Covid is playing a large part in all our lives and normally we would not have risked flying, but, it being my 60th Birthday, and swallowing all the claims made by Turkish Airline we thought we would travel with them and be safe.",0,0,5,0,0,0,0,0,0,0
+Turkish ALs,86,546,The routes we travelled were Malaga/Istanbul/Maldives and then the same flights home but in reverse order.,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,547,My review of the problems we encountered concentrates mainly on the return leg the journey from Maldives to Istanbul .,0,0,0,0,0,2,0,0,0,0
+Turkish ALs,86,548,"But let me make this clear, there were issues relating to Covid Protocol breaches on all flights.",0,0,1,1,0,0,0,0,0,0
+Turkish ALs,86,549,"The review would be ridiculously long if I explained all the issues I had encountered on our “Experience”, so let me outline the safety concerns re Covid on the Male to Istanbul leg of our trip.",0,0,1,0,0,1,0,0,0,0
+Turkish ALs,86,550,Having boarded the flight an inflight announcement was made detailing the Airlines’ “Hygiene Expert”.was on board to ensure all the passengers safely.,0,0,5,0,0,0,0,0,0,0
+Turkish ALs,86,551,Could we refrain from eating at the same time as other passengers seated on the same row.,0,0,1,0,0,0,0,3,0,0
+Turkish ALs,86,552,"Masks had been provided at the door to the aircraft, together with other little items such as anti septic wipes and a bottle of gel sanitiser.",0,0,0,0,5,0,0,0,0,0
+Turkish ALs,86,553,As on the earlier flights we thought “oh we will be ok on this leg” but in the back of our minds we knew we wouldn't be because of our on board experiences on the previous recent flight.,0,0,1,0,0,1,0,0,0,0
+Turkish ALs,86,554,"The first problem I noticed that was the female passenger in the row immediately infant of my wife did not have a mask , neither worn, nor around her neck.",0,0,1,0,0,0,0,0,0,0
+Turkish ALs,86,555,After perhaps 30 minutes of being in her proximity I decided to inform the crew.,0,0,1,0,0,0,0,0,0,0
+Turkish ALs,86,556,"At this point the Seat Belt signs were on, the aisles were clear.",0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,557,Crew members had walked past this female many many times and failed to notice her being maskless.,0,0,1,0,0,0,0,0,0,0
+Turkish ALs,86,558,The first crew member I spoke to was a male who when I asked “ Are masks compulsory on here or not?”,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,559,Simply replied “What do you want”.,0,2,1,0,0,0,0,0,0,0
+Turkish ALs,86,560,I pointed out the female in front of us and asked “where is the “Hygiene Expert” to which he walked away.,0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,561,A minute or so later a female cabin crew member approached me and asked what the issue was.,0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,562,I noticed she had removed there identity badge from her uniform.,0,1,0,0,0,0,0,0,0,0
+Turkish ALs,86,563,I informed her that the passenger seated in front was not wearing a mask.,0,0,1,0,0,0,0,0,0,0
+Turkish ALs,86,564,The Hygiene Expert confirmed to me that I had to wear a mask when I asked if they were optional.,0,2,1,0,0,0,0,0,0,0
+Turkish ALs,86,565,"I was then treated to the most amazing conversation I have ever heard on board an aircraft, conducted in English.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,566,It went a little like this: H.E “ Madam you have to wear a mask”,0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,567,"Passenger “ No, I don’t like to”",0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,568,H.E “ You have to wear a mask on the flight”,0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,569,P “ No I don’t like them”,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,570,"H.E Do you have a medical condition to not wear a mask, a certificate ?”",0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,571,P “No’,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,572,H.E “ Do you have a scarf or something you can wrap around your face”,0,3,3,0,0,0,0,0,0,0
+Turkish ALs,86,573,P “ No”,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,574,"With that, the Hygiene Expert said “ you need to wear a mask” and walked away.",0,3,3,0,0,0,0,0,0,0
+Turkish ALs,86,575,"The female passenger still did not put on a mask, and several members of the crew walked past her and took no action.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,576,"Hours went by, I constantly drew the crews attention to the maskless passenger who again took no action.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,577,A passenger in seat 52C constantly pointed out the female without the mask to the crew who seemed content to let her travel mask free within a metre of other passengers in a confined space.,0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,578,It gets better.,0,0,0,0,0,2,0,0,0,0
+Turkish ALs,86,579,"A meal time with the passenger without the mask just settling back in her reclined seat, meals were served.",0,0,1,0,0,0,0,5,0,0
+Turkish ALs,86,580,"My wife , as she received the meal from the “Hygiene Expert” requested that the seat in front of her ( Maskless) be returned to the upright position whilst she ate.",0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,581,"The Hygiene Expert spoke to the passenger, STILL without a mask , asking her to return the seat to the upright position.",0,3,3,0,0,0,0,0,0,0
+Turkish ALs,86,582,"The passenger responded by saying “NO, I’m going to sleep”",0,0,1,0,0,0,0,0,0,0
+Turkish ALs,86,583,"Straight into the crew members face , without a mask.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,584,"The Hygiene Expert then said to my wife “ she won’t do it, she wants to sleep, what can I do?”",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,585,"We were flabbergasted, my wife spoke to the female passenger who finally , reluctantly agreed to return her seta upright.",0,0,1,0,0,0,0,0,0,0
+Turkish ALs,86,586,"With that the cabin crew member made off, leaving the passenger in front of us mask free.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,587,"I then saw on many occasions maskless passengers standing, talking in the aisles whilst crew members struggled to get by them.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,588,No mask challenges were made.,0,0,1,0,0,0,0,0,0,0
+Turkish ALs,86,589,"I have photographs and videos of the Hygiene Expert manoeuvring past them, without any sort of “Put your Mask on”",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,590,"After 8 hours of this chaotic scene, the Hygiene Expert suddenly appeared and challenged the maskless woman in front of us, saying “ you have refused to do anything on this flight, you have been 8 hours without a mask, we can contact the police , do you know that?",0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,591,I want your name and passport number.,0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,592,“The woman produced a Ukrainian Passport and the details were taken.,0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,593,"I had the pleasure of seeing her full smile as she spoke with some other passenger , still without the mask.",0,2,2,0,0,0,0,0,0,0
+Turkish ALs,86,594,"The mask wearing for her did not however appear to be a problem when I saw here shopping in the Istanbul Duty free, the mask was being properly worn.",0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,595,After reflecting on our travel experiences with Turkish Airline I decided to write to them to offer them some feedback and provided them with my mobile number should they wish to discuss the matter.,0,0,1,0,0,0,0,0,0,0
+Turkish ALs,86,596,"I also pointed out that I had photos and videos of the passenger conduct on board their flight, and staff members who were no fulfilling their role.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,597,"I received a reply that no complaints were made on the relevant flight, hope you fly with us again!",0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,598,"I messaged Turkish Airlines via Facebook and they initiated a further complaint case, but, after a few days I received the same reply, ….",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,86,599,"Hepa filters, air changed every 3 minutes, no Complaints were made at the time.",0,0,0,0,2,0,0,0,0,0
+Turkish ALs,86,600,Hope I travel with them again.,0,0,0,0,2,0,0,0,0,0
+Turkish ALs,86,601,"I can assure them, and you, that having been exposed to high risk on board their flight with maskless passengers wandering around the aircraft unchallenged , passengers eating at the same time next to me, and pretty much an inference that my account has been made up, I will never set foot an one of their aircrafts again.",0,1,1,1,1,1,0,1,0,0
+Turkish ALs,86,602,One part of the on board message assure us passengers that “ We are smiling at you behind our masks”,0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,603,"No, You're laughing at us.",0,0,1,1,0,0,0,0,0,0
+Turkish ALs,86,604,mask.,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,605,The Hygiene Expert confirmed to me that I had to wear a mask when I asked if they were optional.,0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,606,"I was then treated to the most amazing conversation I have ever heard on board an aircraft, conducted in English.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,607,It went a little like this: H.E “ Madam you have to wear a mask”,0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,608,"Passenger “ No, I don’t like to”",0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,609,H.E “ You have to wear a mask on the flight”,0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,610,P “ No I don’t like them”,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,611,"H.E Do you have a medical condition to not wear a mask, a certificate ?”",0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,612,P “No’,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,613,H.E “ Do you have a scarf or something you can wrap around your face”,0,3,3,0,0,0,0,0,0,0
+Turkish ALs,86,614,P “ No”,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,615,"With that, the Hygiene Expert said “ you need to wear a mask” and walked away.",0,3,3,0,0,0,0,0,0,0
+Turkish ALs,86,616,"The female passenger still did not put on a mask, and several members of the crew walked past her and took no action.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,617,"Hours went by, I constantly drew the crews attention to the maskless passenger who again took no action.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,618,A passenger in seat 52C constantly pointed out the female without the mask to the crew who seemed content to let her travel mask free within a metre of other passengers in a confined space.,0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,619,It gets better.,0,0,0,0,0,2,0,0,0,0
+Turkish ALs,86,620,"A meal time with the passenger without the mask just settling back in her reclined seat, meals were served.",0,0,1,0,0,0,0,5,0,0
+Turkish ALs,86,621,"My wife , as she received the meal from the “Hygiene Expert” requested that the seat in front of her ( Maskless) be returned to the upright position whilst she ate.",0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,622,"The Hygiene Expert spoke to the passenger, STILL without a mask , asking her to return the seat to the upright position.",0,3,3,0,0,0,0,0,0,0
+Turkish ALs,86,623,"The passenger responded by saying “NO, I’m going to sleep”",0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,624,"Straight into the crew members face , without a mask.",0,0,2,0,0,0,0,0,0,0
+Turkish ALs,86,625,"The Hygiene Expert then said to my wife “ she won’t do it, she wants to sleep, what can I do?”",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,626,"We were flabbergasted, my wife spoke to the female passenger who finally , reluctantly agreed to return her seta upright.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,627,"With that the cabin crew member made off, leaving the passenger in front of us mask free.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,628,"I then saw on many occasions maskless passengers standing, talking in the aisles whilst crew members struggled to get by them.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,629,No mask challenges were made.,0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,630,"I have photographs and videos of the Hygiene Expert manoeuvring past them, without any sort of “Put your Mask on”",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,631,"After 8 hours of this chaotic scene, the Hygiene Expert suddenly appeared and challenged the maskless woman in front of us, saying “ you have refused to do anything on this flight, you have been 8 hours without a mask, we can contact the police , do you know that?",0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,632,I want your name and passport number,0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,633,“The woman produced a Ukrainian Passport and the details were taken.,0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,634,"I had the pleasure of seeing her full smile as she spoke with some other passenger , still without the mask.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,635,"The mask wearing for her did not however appear to be a problem when I saw here shopping in the Istanbul Duty free, the mask was being properly worn.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,636,After reflecting on our travel experiences with Turkish Airline I decided to write to them to offer them some feedback and provided them with my mobile number should they wish to discuss the matter.,0,0,1,0,0,0,0,0,0,0
+Turkish ALs,86,637,"I also pointed out that I had photos and videos of the passenger conduct on board their flight, and staff members who were no fulfilling their role.",0,1,1,0,0,0,0,0,0,0
+Turkish ALs,86,638,"I received a reply that no complaints were made on the relevant flight, hope you fly with us again!",0,0,0,0,0,0,0,0,0,0
+Turkish ALs,86,639,"I messaged Turkish Airlines via Facebook and they initiated a further complaint case, but, after a few days I received the same reply, ….",0,0,0,0,1,0,0,0,0,0
+Turkish ALs,86,640,"Hepa filters, air changed every 3 minutes, no Complaints were made at the time.",0,0,0,0,2,0,0,0,0,0
+Turkish ALs,86,641,Hope I travel with them again.,0,0,0,0,2,0,0,0,0,0
+Turkish ALs,86,642,"I can assure them, and you, that having been exposed to high risk on board their flight with maskless passengers wandering around the aircraft unchallenged , passengers eating at the same time next to me, and pretty much an inference that my account has been made up, I will never set foot an one of their aircrafts again.",0,1,1,1,1,1,0,1,0,0
+Turkish ALs,86,643,One part of the on board message assure us passengers that “ We are smiling at you behind our masks”,0,5,5,0,0,0,0,0,0,0
+Turkish ALs,86,644,"No, You're laughing at us.",0,0,1,1,0,0,0,0,0,0
+Turkish ALs,87,645,"Don’t provide free internet, no fountain drinking water available, poor staff at checkin causing long waits and delays in flights.",0,1,0,0,1,0,1,1,0,0
+Turkish ALs,87,646,Don’t provide food vouchers when flights delayed at instanbul airport,0,0,0,0,1,0,0,1,0,0
+Turkish ALs,88,647,This is by far the worst airline I've been on.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,88,648,I've traveled the world and have not been treated like this ever.,0,0,1,0,1,0,0,0,0,0
+Turkish ALs,88,649,I'm a Google expert reviewer and do not recommend this flight to anyone.,0,0,0,1,0,1,0,0,0,0
+Turkish ALs,88,650,My name is Faiz Rauf and I am not a happy traveler on Turkish Airlines,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,89,651,One of the most cheaper companies.,0,0,0,5,0,0,0,0,0,0
+Turkish ALs,89,652,They use other plane for the travel.,0,0,0,0,0,0,0,0,0,0
+Turkish ALs,89,653,Avoid them.,0,0,0,1,0,0,0,0,0,0
+Turkish ALs,89,654,They make contracts with our airlines and all their promotions about wide seats is fake.,0,0,0,0,0,0,0,0,1,0
+Turkish ALs,90,655,I arrived at the check-in desk 1 hour 20 minutes before my flight and the manager barked at me that they closed the registration half an hour ago.,0,1,0,0,1,0,0,0,0,0
+Turkish ALs,90,656,Closing check-in almost two hours before a flight is just ridiculous!,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,90,657,This makes me believe that they oversold tickets and closed registration when filled up all seats.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,90,658,I lost a lot of money and time because of this.,0,0,0,0,1,0,0,0,0,0
+Turkish ALs,90,659,"Very disappointed, will not choose this airline again.",0,0,0,1,0,0,0,0,0,0
+Turkish ALs,91,660,"To whom it may concern, I would like to inform you about a very disappointing experience my family had with your airlines today.",0,0,0,1,0,0,0,0,0,0
+Turkish ALs,91,661,"I have purchased tickets for my grandparents whom are 70 years old, in a wheelchair and speak no English to fly from Ukraine to Sydney, Australia.",0,0,0,0,0,0,0,0,0,0
+Turkish ALs,91,662,During their transit at Istanbul they got denied access onboard due to not having an exemption flight paper.,0,0,0,0,1,0,0,0,0,0