text
stringlengths
12
175
sentiment
float64
0
2
usairways i cant get anyone on the phone to help with award travelpurchased extra miles and 10 minutes late flightr the miles needed was raised
0
jetblue you can do better than this and you can do better for me and all the passengers flight108 jfk to pwm
0
jetblue 117 days maybe
0
usairways so frustrating because i still have not gotten them back why my bag was sent to ny is a mystery shame on me this time
0
united orthodoc oncall to inflight glad to have been of service
2
usairways is it possible to earn dividend miles for a passenger that is not me even if i am purchasing the tickets
1
southwestair using social business roadmap to develop intelligent path to embed social across enterprise ragandisney
1
jetblue flight 790 you had us stuck on the plane for nearly 4 hrs set to take off only for flight control to deny us the worst service
0
jetblue capital one and i explained the false fraud alert why did the jet blue representative issue me a new tkt if it wasnt resolved
0
united you guys made my day treated me well thank you
2
jetblue has dc thinking about summer with new nantucket service broadway world httptcods22ceeenj
1
united fail you cancelled flightled our flight frm gjt and then used our reserv home to iah from sea for reflight booking problems wout our permission ph6rps
0
americanair still no reply to my email sent on 11th february even sent an email asking for acknowledgment thats it been recieved nothing
0
usairways americanair your staff members are looking at me like i have two heads check your own websites httptco8hh0c63tie
0
usairways americanair on hold for 8 hours yesterday wo speaking to an agent on hold again w 2 phones 30 mins let the bashing begin
0
virginamerica you know what would be amazingly awesome bosfll please i want to fly with only you
2
united designed to deter people from forgetting things or to provide more storage space the article says the latter unfriendlyskies
0
southwestair i have a roundtrip ticket now and i need to change one leg of the trip to a nearby airport not possible via website
1
united outbound 2 bags 70 lbs bags returning home 1 bag 50 lbs what is your logic and why am i writing to a machine human help required
0
southwestair oops sorry done
1
united i do i was on ua 495 lax to den we are scheduled to land lax 738 am please rebook to denver best flight
0
united i have those notifications yet the staff on board say that is not accurate and they have no departure time
0
virginamerica trying to make the change in advance not just 24 hours prior...tried it online earlier and it wanted 300 in change fees
0
southwestair and this asshole cut in front of me your system blows httptco7ujt8vtcpa
0
united 768 sfo to bos and no internet it is 2015 what gives
0
united youre good thank you
2
americanair thanks for the response i know its not your fault but im in ord in t5 and hungry if you want to stop by
0
united i would never fly united airlines again
0
united thats because you didnt read my entire tweet wifes 12pm flight is now delayed to 630 thats 3 6 hour flight delays in 2 weeks
0
usairways ruined our honeymoon by causing us to miss our international flight and now we are stranded
0
jetblue thats not weather relate flightd you are just being nice and blaming the weather airport just wasnt prepared investigation time
0
usairways suggest you failures make a huge donation to theuso charlotte nc as they provided great customer service today unlike you
0
americanair actingoutmgmnt just make sure they remember to load the bags onto the plane they cancelled flight the flight when they forget
0
usairways the least you could do is make up for what you have caused you are ruining peoples memories you should be ashamed
0
unitedlies lies liesstill sitting at the gate have not moved an inch httptcolulgnweffh
0
united this is me and my partners first trip to nyc i bought the tickets at the same time please seat us next to each other conf ilc0hp
1
united firstclass to london on my way to londonfashionweek lfw15
2
jetblue your gif game is strong
0
united been on the phone for over an hour with customer service and they cant figure it out awesome service not
0
usairways flight booking problems a flight using credit from a previously cancelled flightled flight cant get thru on the phone and cant book online help please
0
usairways your service in philly is unacceptable look into better service a 16 yr old shouldnt have a hard time httptcowdaktmr7mj
0
united we showed up to our flight several hours early tried to call amp was on hold 15 min bf call disconnected
0
united need help never got tickets conf ggqzqd
1
united some 3rd party service known as ezee flights a man who confirmed he was born in india told me his name was steve wilson
1
southwestair hey friends when i phone the alist number your ivr hangs up on me multiple times not sure how to proceed
0
usairways i sent email to customerrelationsaacom will this work
1
jetblue btw her name was samantha and she won over everyone on the flight
2
americanair flight veers off icy runway at dfwairport most dfw flights cancelled flighted mon httptcoq37pown6uv cowboycerrone figures right
0
southwestair do you still offer discounts on seats for children under 2 we would rather put him in a seat than in a lap
1
united late flight crew into btv last nite delayed todays flt will miss connection to cun why do i have to play for hotel tonight in ewr
0
southwestair she needs a wheelchair at the gate for sure what options does she have
1
jetblue status of flight 684 from mco to lga tomorrow
1
jetblue kylejudah i just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a
0
americanair another customer non service from you if we waited for you to solve the problem we would miss the funeral you suck
0
united amazing flying over 25000 miles on unitedairlines amp alliance last year still got jilted out of status moneyelsewhere
2
united you really do have a culture problem everyone i tried to work with blamed someone else or told me how theyre short staffed
0
southwestair i start a new job tomorrow amp you cancelled flight my flight 1629 bwilax and you really cant get me on another flight today
0
united this flight has been amazing this is the best flight i have ever been on i am not kidding service is incredible
2
usairways thank you for continuing to be the worst airline out didnt need that extra hour of sleep after 29 hours of travel anyway
0
united day 3 of this saga maybe theyll finally make it homeintentional or not it not gonna get them back there vacation days badservice
0
united yes ill be sending an email to customer service today
1
americanair so much for status ep and 15 million miles revenue first class ticket and im sitting in coach thanks your rude cs staff
0
jetblue you dont remember our date monday night back to nyc heartbroken
2
united im try to upgrade my seats to first class but the wait time on the phone is 40 minutes can you help
0
southwestair very frustrated bought early bird at 630am on day tickets were released and got midb ticket spend 50 for nothing
0
usairways so disappointed least you could do is give us access to admirals club for an hour before our flight to our wedding
0
southwestair another delay wow
0
americanair im sure they did its certainly chilly back east today
1
jetblue what is the reason for the delay
0
jetblue ugh always know a way to my heart
2
americanair why dont you have driver service to get employees to work in bad weather like hospitals etc badmgmt americanairlines
0
usairways is probably losing a family of world travelers as customers due to broken processes americanair i hope you can fix it
0
jetblue looks like their inflatable car seats got left on the plane so i guess theyll be back sometime savethoseseats
0
southwestair pleasantly surprised to be boarding my flight on time this morning at flynashville good job
2
americanair thanks me too
2
americanair i sent you a dm can you please help
1
southwestair any idea when the winter advisory will be posted for atl for tomorrow 225 id rather get to phl tonight
1
jetblue thats why i love jetblue truebluemember4life
2
united thanks for making everyone wait in the dark for an hour while newark tries to figure out which gate to go to incompetence
0
united many people on ua6318 are going to miss connections due to long wait time in sfo tarmac seriously u cant find an empty gate
0
jetblue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility httptcoml1jacpmch
0
americanair yes i do i am traveling to marsh harbor
1
usairways we have no choice but to pay another 50 to go to the airport in the hopes that we will be treated better by a rep
0
jetblue just leave certain things to the kids
1
americanair thank you for all the help p you guys are the best americanairlines americanair
2
jetblue why wont the site let me book tickets for nov for jfk to kin
0
usairways can i bring a copy or photo of my babys birth certificate for the flight i feel uncomfortable traveling with the real thing
1
virginamerica why cancelled flight flight vx413 one sec its delayed on my to airport the next its cancelled flightledgonna email or call me to reschedule
0
southwestair ahah that is why i love sw
2
united i used to be a committed continentalairlines flyer until merger i remember now why i switched to southwestair communicationfail
0
americanair it was 639
1
lt3 lt3 rt southwestair danihampton sorry to hear about the wifi connection dani please dm us your conf so we can help you thanks
0
americanair i did set up notifications through aa amp us airways still nothing
0
jetblue 1st flight of the morning flying with a toddler will the plane be heated to a comfortable temp before boarding starts itscold
1
usairways pls get me back to tallahassee no one should ever have to be stranded in gainesville for this long
0
southwestair i know where that is alas i live far far away now books
1
virginamerica help i was on flight 27 from jkf tonight seat 7c left portfolio need it back
1
usairways 603 amp 2705 dfw to psp thank you
2
southwestair jason 108639 at gate 3 in san made my afternoon southwestairlines stellarservice thanks
2
americanair narrowly made standbylots of snags this trip
0