text
stringlengths
12
175
sentiment
float64
0
2
united i am flying from msp to dxb my child will turn 2 during the trip do i have to buy a return ticket for my child
1
southwestair thanks it is good to air on the side of caution
1
jetblue airways hits new 12month high at 1758 jblu wkrb news httptcoxvbjczlmda
1
jetblue do bags still fly free or have you started charging thanks
1
united dm sent thanks so much for the strong customer service
2
united load balancing system apparently down systemwide major impact on all united airlines flights was this a cyberattack
0
usairways between 3 of us it is costing over 1000 to get home today for no reason where do i send my receipts to be reimbursed
0
united okay thanks
1
united i cant even fit my name on the first two lines yes please do pass on feedback this is a big downgrade from previous years
0
americanair who do i need to talk to to get a full refund on my trip your call center offers no assistance
0
usairways no more hotel voucher everyone had to get one but not mewhat do i do arrived from amsterdam snowstorm
0
americanair she seems a little preoccupied thats why im bringing it to your attention i am just flagging an issue as an observer
0
jetblues new ceo robin hayes battles to appease passengers and wall street business in savannah httptcokkay8xaps1
1
usairways thank you for the apology
1
southwestair 44 in horrible customer service empty seats in early flight wantcharge me double to get home early instead the usual late flight
0
jetblue love you guys sooooooo much ridiculously appreciated a service
2
usairways yes thanks but took forever
0
jetblue it seems i never received an id just a password
0
united you cause me to miss my flight telling me it already left when it had not no empathy from gate staff or crew no apology really
0
usairways i been on hold with u for 40mins wasting my time and amp i dont appreciate it wheresthecustomerserviceat httptcophi2ifnjit
0
usairways why the hell u left alliance and joined 1world is beyond me not a smart move time to start looking at other carriers
0
americanair no i watched these bags be abandoned at depart gate watched for gt40 mins until owner returned 20 mins after i reported
0
americanair looking for status of flight 1388 schedule for 515 am tomorrow morning thank you
1
usairways you make the reservation well make the excuses usairwaysfail
0
americanair i got a new reservation for tomorrow thanks
2
usairways it doesnt take 6 days to respond to an already open case
0
usairways are you guys awake need help with delayed flight to get protected on late flightr flight from phl
0
jetblue i cant i dont have acces to a phone rn my iphone broke would rather change it now then late flightr
1
united i just want to contact someone with a question amp not be put on hold for 5 minutes in order to be hung up on or sent to the pet line
0
united is changing its mileageplus program winners and losers httptco38otlzak5d airline travel loyalty rewards
1
americanair my flight has been delayed amp i cant talk reach anyone in customer service because of high call volume
0
jetblue whats your current checked bag price policy i fly this coming week and couldnt find anything definitive
1
virginamerica at logan airport and waiting to checkin for my 9am flight checkin desk not open why
0
"jetblue our fleets on fleek httptco46am1bsi2g"
1
usairways help flight cancelled flighted cant call because my phone doesnt work in europe please help says im booked want to confirm
0
united plus what about food and taxis
0
southwestair tried for vip live in the vineyard but yr site went down by the time i got in 2 redeem pts those packages gone
0
southwestair secondly we did not begin boarding on time despite our aircraft being present and deplaned thus we left over 30 min late flight
0
united calling that number was useless heading to the airport now to pick up my bags this whole situation seems like a real joke
0
americanair if i want to change my flight due to weather conditions in dallas this weekend i should be able to cover change fee with miles
1
southwestair hi how do i add a flight to my account just created it
1
usairways how about checking the plane before having everyone board the plane pissed
0
jetblue kylejudah new stroller the travel credit doesnt help cover the cost of a new stroller your crew ruined it and therefore should
0
americanair every time i try to call it tells me to try again late flightr and just hangs up
0
virginamerica partners with visa checkout as mobile payment method to help boost mobile conversion rates etailwest payments visa
1
united i did and then she made me feel guilty because it was economy plus and i didnt pay for the extra leg room
0
southwestair i know it is hard to predict but how are flights from dallas to nashville tomorrow am
1
americanair airline trouble this winter amp not getting good customer service contact httptcoaqjn4hwnac we negotiate wcompanies foru
0
united why doesnt my daughter booked with my gold member miles get on the upgrade list for her flight tomorrow
0
united ua flight 1247 sfo to lax took my carry on at gate im group 2 overhead bins are empty
1
southwestair today you sporadically changed my flight departure 5 times amp left two hours late flight uncharacteristic of u httptcotxhyj40llg
0
united considering im now stuck in newark with virtually sleep in 30 hours i doubt it hope car rentals are available
0
americanair dfwairport you 2 together are the best part of flying
2
usairways been on hold for over and hour now
0
americanair just tried calling got a high call volume at this moment message and then it said goodbye and hung up...
0
united you guys have such big hearts keep up the good work
2
americanair dfwairport have been trying to get canx flight resched since noon got 2 call backs but call disconnects as soon as i answer
0
americanair since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport
0
jetblue your hold music sucks
0
jetblue you found my camera thank you you rock
2
usairways you have to be crazy treated my mom very poorly not happy usairwaysfail
0
united wanted to but you cancelled flightled my tickets they were too special i guess even for united
0
united group 2 line gets longer every week almost no one left for groups 35 anymore time to make explorer card group 3
1
southwestair its not letting me dm you
0
united trying to reach him for the number at last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye
0
united thanks for the reply to clarify the airfare is similar to your likely intended peer group the 3 beer charge however is not
0
united no but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business
0
americanair thats why im asking for exception staffer moving last minutewere a nonprofit amp losing 400we just want to change ticket
0
usairways flight 500 out of seattle has 10000lbs too much fuel and no water for the lavoratories nice job guys est 40min behind now
0
americanair does it show that we are on the same plane
1
united for a fee
1
thanks to southwestair i get to go to the destinationdragons imaginedragons show this weekend in utah velourlive thankyou
2
united thanks for causing us to miss our connection and now a 6hour delay flydeltanexttime
0
usairways americanair flight sf to nyc only made it to philly ur customer service is telling me no refund for the last leg offensive
0
americanair anything you can do
1
usairways this is ridiculous i have a 600 am flight and two hours of rest wasted
0
americanair i changed my own flight to tonight why couldnt aa do that on my behalf instead of a flight tomorrow poor effort all around
0
united personal device entertainment system is great but with app crashing every 1015 mins im glad its free for now
0
southwestair male flight attendant on flight 3913 from orlando to indy was amazing he needs a raise had the best experience with him
2
united why dont you ever print my known traveler number on my ticket because of this i never get to use the tsa prescreen i paid for
0
usairways 2 hours and 7 minutes just want to know im still in the queue
0
jetblue thanks to you customers like me stay loyal from check in to landing
2
southwestair no thanks after those 25 minutes someone did eventually help us and took care of it
0
usairways now has stranded is in miami without updating any of the departure boards and once they cancelled flightled the flight there was no
0
"united rikrik what made you come to this can we help you with anything jp" the service just hasnt been great
0
americanair you have a company policy that refuses employees to speak to other employees over the phone interesting
0
southwestair it was this one but looks like the problem is now fixed httpstcocfi1e3kxa9
0
usairways thanks for cancelled flighting flight 5097 today now missing required training not a happy customer
0
virginamerica wow this just blew my mind
2
virginamerica are there any plans for a short haul airline in europe would defiantly fly with you guys
2
usairways now you dont know where my luggage is seriously
0
united you should change your name to united incompetence no flight until monday have to take a 7 hour drive now to get to my flight
0
jetblue any effort to fix your points system 11 days and a call to customer service and still no account update chasing points is no fun
0
united trying to change a flight booked just 6 hours ago but online system is charging me 200 fee per passenger could you please help
0
united thanks for updating me about the 1 hour delay the exact second i got to atl
2
united no your service here pretty much ruined my day but thanks for the weak attempt
0
southwestair thanks for taking it up a notch leinenkugels craftbeer goodflight norfolk... httptcotgsljjn6g0
2
the end rt usairways reminder from 228 we'll be tweeting from americanair you should join us httptconbpcjcpew9
1
jetblue awww thank you b6 glad to hear it made my day amp one last question do you have any idea what tail is operating flt 606 2maro
2
united we waited 40 min for our bags after a 45 min flight nomorecheckedbags
0