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usairways not cancelled flightling 837 because you dont want to put us in a hotel for night is our guess
0
southwestair i filled in the form on the website too darn it all i guess ill just have to cross my fingers
0
united dm sent
1
americanair restaff and commence new policies because your industry is so embarrassed by you
0
americanair my flight 2962 out of cll 0600 wont let me check in please help importantflight
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southwestair lacma on fairfax
1
southwestair been waiting for 70 minutes on hold because yall cancelled flightled my return flight answer the phone
0
americanair contactcej thanks
2
southwestair im so upset that my luggage was damaged and the rude employee at the laguardia airport didnt help
0
jetblue your wifi is a lie and i hate you
0
americanair after losing my bags for 4 daysampcharging me 475 toarrange pick upin argentinaclaiming tollfree wont reimburse me help
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americanair not sure why i would bother when the agent at the airport didnt help amp nobody on phone would ticket cancelled flightled for no reason
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jetblue i have been on phone with rep for over 30 min and was transferred after asking not to be she was the worse rep i ever had
0
southwestair on hold over 2 hrs and got cutoff cancelled flightled my flight now cant get to booked cruise in florida terrible customer service
0
southwestair thank you well be in touch moveaboutthecountry
2
usairways wanted to connect to discuss sponsorship opportunities with httptcoq6xedzvhh9 silicon valleys only 10 day film festival
1
united counter agents at rdu deserve a medal thankyou
2
americanair how do i see your report team
0
jetblue order fare 33
1
united club den east or west both are disgusting httptcoxijyrpslzk
0
usairways i respect the stress of a merger but one rep to reschedulereplane 15 ppl who are already late flight youcandobetter
0
southwestair my flight is cancelled flightled due to weather what next
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united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight linesforever customerservice fail again
0
usairways been dealing w americanair to solve the probs your team created your manch nh staff is clearly your cteam btw notevenjv
0
americanair the dinner and called me hon not the service i would expect from 1st class disappointed
1
usairways landed at phoenix but we had to board a flight quickly to vegas so no time at the airport what now
1
jetblue totally would have but the outside view was even more camera ready haha evenmorespace evenmoreview httptcodxux6dbfd3
2
virginamerica having an issue finding a missing item on a plane can you help me find which airport my plane headed to next
1
united apparently sleeping in b terminal wasnt the worst situation someone told other ua passengers they had to sleep at baggage claim
0
southwestair left my computer on the plane two weeks late flightr they found it and sent it to me greatservice happy customer
2
americanair better do the right thing and take care of cowboycerrone or els youre losing business
0
southwestair destinationdragons imaginedragons scavenger hunt vegas be ready httptcovhgkitzsaw
1
americanair the best is your 800 message saying to use website and your website is saying you need to call if you dont answer hardtodo
0
americanair love how you cant get an agent on the phone and the automated system hangs up on you
0
usairways americanair wont even refund for a flight they cancelled flightled horriblecustomerservice
0
southwestair i am scheduled for the morning 2 days after the fact yesnot sure why my evening flight was the only one cancelled flightled
0
southwestair flight 1614 fll to atl my wife traveling with infant line to check baggage 200 people long due to your computer system crash
0
southwestair presceo gary kelly at therofo addressing 2000 of his bwi based employees cbsbaltimore httptcooi32uq2ttz
1
united yea they been booked on 10 next avalible flights since sat 7am and when time comes no plane 2nd day of work missed hotelliving
0
jetblue i am heading to jfk now just on principle alone to deal w my lost amp damaged bag jetblue jetbluesucks jfk badservice fail
0
virginamerica adds pillows instead of lieflat seats in first class arms race httptcosfjduahx9z by skift
1
usairways as far as being delayed goes... looks like tailwinds are going to make up for it good news
0
usairways great job today in ruining 45 peoples vacation thanks to your incompetent pilot and staff we have all now missed our flights
0
usairways another dead end they only handle aa lampf they gave me the same failed i already had 610362749899 vm full lost
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united i need assistance with pulling your agents heads out of their asses
0
usairways i open the credit card and earn 44000 miles and you wont credit the miles to my account to restore the forfeited miles
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usairways i thought about moving a lot of business over too but first impressions count glad it was miles and not cash
0
united not a happy flyer ua flight 1161 from sfo to cleveland sunday 222 stay tuned for blog article from httptcovdfdodqvgx
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americanair superyan i did hear a last call for boarding of this flight when i was at jfk a few hours ago good luck wflights
1
united well to the degree that he could just to know after this experience im cancelled flighting my miles card thank god for delta
0
southwestair i heard a rumor flight 898 was cancelled flightled is this true
1
usairways 45 minutes and moved two feet in bze httptcoawgjkjiiac
0
united and they were traveling as guests of a mileage plus member using that members miles great customer service
2
united i just need to get to ric tonight ive been in ewr for 24hrs now
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usairways in a few weeks
1
united site errored out at last step of changing award now cant even pull up reservation 60 minute wait time thanks united
0
usairways thanks is there a beareavement discount anymore or not should i just book online
1
united dang i thought i was in a teleportation device ua514
0
jetblue inconvenience is an understatement more like torture clearly going down the wrong path jetblue
0
united yea a refund your airline ruined our trip
0
usairways that is certainly not the impression shes under
1
southwestair is there any way me amp my best friend could get tickets to destinationdragons they mean everything in the world to us
1
united ntrustopen can i go golfunited
1
americanair looks like i have best i can hope for i guess its on us air so i dont think ill get miles on alaska which sucks
0
southwestair want go from new orleans houston see my dad at md anderson can you help me out
1
usairways thanks for giving away my seat another fine job httptcor7ibqr4cyd
2
jetblue airline trouble this winter amp not getting good customer service contact httptcoaqjn4hwnac we negotiate resolutions for you
1
jetblue thanks
2
southwestair why do you let one person board with early bird and save seats for entire party notcool flight2149
0
united can i get your service desk at iad
1
jetblue you dont need to cut services charge more and give a better flying experience thats why i use jet blue in the first place
2
jetblue he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight didnt feel safe
0
southwestair how many tickets are left
1
virginamerica that doesnt look to fat to me it looks yummy
2
americanair my sister just received a call that her trip wednesday flts 23483499 was cancelled flightled and resched to next day why
0
americanair flights been cancelled flightled cant get through to the desk and nothing showing online under my reservation what do i do
0
usairways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins
0
virginamerica they were very understanding and helped me out thx comps
2
jetblue third straight time that my flight has been delayed flying with you guys this will be my last trip with you
0
usairways it still says that i cant check into my flight because the information is incorrect but everything is entered correctly
0
jetblue ok thank you for the quick response jetblue still the best comp
2
americanair no hold times just disconnections there is no excuse for that
0
southwestair problem is i wasnt issued a position until today at the gate and no option to upgrade not good when youre 64
0
americanair simply amazing smiles for milesthank u for my upgrade tomorrow for ordwe are spending a lot of time together next few weeks
2
usairways united two broken airplanes two days late flightr and im stranded after a funeral and missing out on my last semester of college
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usairways i just hope that pilot had a good day off
1
united nope had to rebook through houston so i could get to amarillo before 11pm stuck in sfo for four hours
0
united no thanks took care of it when i called
2
usairways im on the flight finally in the air not enough food to feed customers no movie or entertainment on a 5 hr flight
0
united first you lost all my bags now you cancelled flight my flight home 30 min wait to talk to somebody poorservice notgoodenough
0
usairways thank you for blowing my vacation couldnt get me anywhere today to make my reservation and also lost 2 bags of mine
0
americanair we are through i can quit you i am the nonsense amp lies are a colossal infringement you can no longer get away with
0
americanair what are my chances of making a connection to el paso aa504 with dfw from sat aa200 delayed 30 minutes
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americanair it is now going to be reported to the police due to the sexual assult sad that you didnt care
0
united 40 minutes waiting at the gate for the broken jetway different gate maybe
0
americanair a confirmed flight im so done thanks for nothing
0
usairways took me 4 hours to book flights yesterday due to system errors between you and americanair paid 320 extra due to time lapse
0
americanair crew did the best they could but it was out of their control you only get one chance of a honeymoon amp you failed miserably
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united id rather spend two days in the back seat of a volkswagen than two hours on your plane disgruntled whatacluster
0
jetblue i spent an hour on the phone with customer service only to find out that they cant help need help with family pooling asap
0