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text_complaints,sub_cat,cat |
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Incorrect fare charges on tickets,billing_issues,1 |
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Unauthorized charges on credit/debit card,billing_issues,1 |
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Overcharged for excess baggage,billing_issues,1 |
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Incorrect billing for food services on board,billing_issues,1 |
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Refund not processed for canceled ticket,billing_issues,1 |
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Broken seats or malfunctioning amenities in train cars,product_issues,1 |
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Dirty or unsanitary train compartments,product_issues,1 |
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Non-functioning air conditioning or heating systems,product_issues,1 |
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Lack of cleanliness in restrooms or washrooms,product_issues,1 |
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Delayed or canceled trains without prior notice,service_issues,1 |
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Inadequate customer service assistance at railway stations,service_issues,1 |
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Lack of accessibility for passengers with disabilities,service_issues,1 |
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Unhelpful or rude staff behavior,service_issues,1 |
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Insufficient security measures leading to safety concerns,service_issues,1 |
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Difficulty in booking tickets online or through mobile app,billing_issues,1 |
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Lost or mishandled luggage during transit,service_issues,1 |
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Inaccurate or misleading information provided by railway staff,service_issues,1 |
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Inadequate facilities for elderly passengers or pregnant women,service_issues,1 |
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Poor quality of food served in onboard dining facilities,product_issues,1 |
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Broken or malfunctioning restroom facilities onboard,product_issues,1 |
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Unclean or unsanitary bedding provided in sleeper compartments,product_issues,1 |
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Lack of timely updates regarding train schedule changes,service_issues,1 |
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Difficulty in obtaining assistance for ticket booking or reservations,service_issues,1 |
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Inefficient handling of passenger complaints and grievances,service_issues,1 |
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Lack of proper maintenance leading to train breakdowns,product_issues,1 |
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Unable to book ticket due to technical issues,billing_issues,1 |
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Charged extra for ticket cancellation without refund,billing_issues,1 |
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Difficulty in getting refund for cancelled ticket,billing_issues,1 |
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Ticket booking failed but amount deducted from account,billing_issues,1 |
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Incorrect ticket details printed on ticket,billing_issues,1 |
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Failed to receive ticket confirmation email,billing_issues,1 |
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Difficulty in paying for ticket using credit card,billing_issues,1 |
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Ticket prices increased suddenly without notice,billing_issues,1 |
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Food and beverage quality is very poor,product_issues,1 |
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Dirty and unhygienic condition of train toilets,product_issues,1 |
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Broken or non-functional amenities in train,product_issues,1 |
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Seats are not comfortable and lack leg space,product_issues,1 |
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Luggage storage facilities are not available,product_issues,1 |
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Air conditioning not working in train,product_issues,1 |
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Train is not clean and has bad odour,product_issues,1 |
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Rude and unhelpful behaviour of train staff,service_issues,1 |
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Train is delayed and no announcement made,service_issues,1 |
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Lack of amenities such as food and water,service_issues,1 |
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Uncomfortable and crowded seating arrangement,service_issues,1 |
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Inadequate or no Wi-Fi facility in train,service_issues,1 |
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No or limited power outlets available,service_issues,1 |
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Train announcements are not clear and audible,service_issues,1 |
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Station facilities such as waiting room not available,service_issues,1 |
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Platform changes not announced causing confusion,service_issues,1 |
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Train is overcrowded and no action taken,service_issues,1 |
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No assistance provided for disabled passengers,service_issues,1 |
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Incorrect fare charged on ticket,billing_issues,1 |
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Duplicate ticket booking,billing_issues,1 |
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Hidden fees not mentioned during booking,billing_issues,1 |
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Unclear refund policy for cancelled tickets,billing_issues,1 |
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Delay in receiving refund amount,billing_issues,1 |
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Faulty seat assigned despite confirmed booking,product_issues,1 |
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Non-functional air conditioning in train coach,product_issues,1 |
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Unclean or damaged toilets in train,product_issues,1 |
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Inoperative charging points in the train,product_issues,1 |
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Broken seats or windows in the train compartment,product_issues,1 |
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Rude or unhelpful behavior by train staff,service_issues,1 |
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Unannounced train delays causing inconvenience,service_issues,1 |
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Unclean or insufficient food served on trains,service_issues,1 |
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Lack of proper information provided at stations,service_issues,1 |
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Inconsistent announcements regarding train arrival/departure,service_issues,1 |
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Unhelpful or unresponsive customer service,service_issues,1 |
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Overcrowding in train compartments,service_issues,1 |
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Disembodied luggage not delivered at destination,service_issues,1 |
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Poor handling of passenger inquiries by staff,service_issues,1 |
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Unattended medical emergencies on trains,service_issues,1 |
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Security concerns regarding belongings on trains,service_issues,1 |
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Unhygienic conditions in waiting rooms at stations,service_issues,1 |
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Difficulty in booking tickets during peak season,service_issues,1 |
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Unrealistic promised arrival times on tickets,service_issues,1 |
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Insufficient legroom or uncomfortable seating,product_issues,1 |
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Inconsistent availability of internet connectivity,product_issues,1 |
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