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| [ | |
| { | |
| "prompt": "Hello, I'd like to schedule an appointment with Dr. Smith.", | |
| "response": "Certainly! I'd be happy to help you schedule an appointment with Dr. Smith. May I have your full name, please?", | |
| "label": 0 | |
| }, | |
| { | |
| "prompt": "My name is Sarah Johnson.", | |
| "response": "Thank you, Sarah. Can I also get your contact number and email address?", | |
| "label": 0 | |
| }, | |
| { | |
| "prompt": "My number is 555-6789 and my email is sarah.j@email.com.", | |
| "response": "Great, thank you. What's the reason for your visit? This helps us allocate the right amount of time for your appointment.", | |
| "label": 0 | |
| }, | |
| { | |
| "prompt": "I need a follow-up for my recent blood test results.", | |
| "response": "I understand. When would you prefer to schedule your appointment? I'll check the available slots.", | |
| "label": 0 | |
| }, | |
| { | |
| "prompt": "Is there anything available next week on Tuesday or Wednesday?", | |
| "response": "Let me check that for you. We have an opening next Tuesday at 2:00 PM or Wednesday at 11:00 AM. Which would you prefer?", | |
| "label": 0 | |
| }, | |
| { | |
| "prompt": "Tuesday at 2:00 PM works best for me.", | |
| "response": "Excellent. I've booked your appointment with Dr. Smith for next Tuesday at 2:00 PM. Please arrive 15 minutes early and bring your ID and insurance card. Is there anything else you need?", | |
| "label": 0 | |
| }, | |
| { | |
| "prompt": "No, that's all. Thank you!", | |
| "response": "You're welcome! We look forward to seeing you next Tuesday at 2:00 PM. Have a great day!", | |
| "label": 0 | |
| }, | |
| { | |
| "prompt": "Hi, I need to reschedule my appointment with Dr. Johnson.", | |
| "response": "I'd be happy to help you reschedule. Can you provide your name and the date of your current appointment?", | |
| "label": 1 | |
| }, | |
| { | |
| "prompt": "My name is Michael Brown, and my appointment is this Friday at 3:00 PM.", | |
| "response": "Thank you, Michael. I've found your appointment. What date would you like to reschedule to?", | |
| "label": 1 | |
| }, | |
| { | |
| "prompt": "Is there anything available next week?", | |
| "response": "Let me check our availability for next week. We have openings on Monday at 11:00 AM or Thursday at 2:30 PM. Do either of those work for you?", | |
| "label": 1 | |
| }, | |
| { | |
| "prompt": "Thursday at 2:30 PM would be perfect.", | |
| "response": "Great choice. I've rescheduled your appointment with Dr. Johnson to next Thursday at 2:30 PM. Is there anything else you need assistance with?", | |
| "label": 1 | |
| }, | |
| { | |
| "prompt": "No, that's all I needed. Thanks for your help!", | |
| "response": "You're welcome, Michael! We look forward to seeing you next Thursday at 2:30 PM. Have a great day!", | |
| "label": 1 | |
| }, | |
| { | |
| "prompt": "Hello, I need to cancel my appointment for tomorrow.", | |
| "response": "I'm sorry to hear that. I'd be happy to help you cancel your appointment. Can you please provide your name and the time of your appointment?", | |
| "label": 2 | |
| }, | |
| { | |
| "prompt": "My name is Emily Davis, and my appointment is tomorrow at 9:30 AM with Dr. Wilson.", | |
| "response": "Thank you, Emily. I've located your appointment. I can cancel that for you. May I ask the reason for the cancellation? This information helps us improve our services.", | |
| "label": 2 | |
| }, | |
| { | |
| "prompt": "I'm not feeling well and won't be able to make it.", | |
| "response": "I understand, and I hope you feel better soon. I've cancelled your appointment for tomorrow at 9:30 AM with Dr. Wilson. Would you like to reschedule for a later date?", | |
| "label": 2 | |
| }, | |
| { | |
| "prompt": "Not right now, but I'll call back when I'm feeling better.", | |
| "response": "That's no problem at all. Your appointment has been cancelled with no penalty. When you're ready to reschedule, please give us a call. Is there anything else I can help you with today?", | |
| "label": 2 | |
| }, | |
| { | |
| "prompt": "No, that's all. Thank you for your help.", | |
| "response": "You're welcome, Emily. We hope you feel better soon. If you need anything else, please don't hesitate to call. Take care!", | |
| "label": 2 | |
| } | |
| ] | |