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data/bene_txt/can_buy.txt

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+You can buy
+Foods
+• Bakery: breads, tortillas and rolls
+• Beverages: coffee, tea and juice
+• Dairy: milk, eggs, cheese and yogurt
+• Frozen: produce, meals and vegetables
+• Grab and go: fresh meal kits and prepared deli items
+• Meat and seafood
+• Pantry: baking goods, canned goods, nutritional shakes, pasta and snacks
+• Produce: fresh fruits and vegetables and packaged salads
+Available at any approved retailer
+## You can buy
+OTC
+• Vitamins and supplements
+• Digestive health
+• Personal care products
+• Allergy, cold and flu
+• Pain relief
+• First aid
+• Ear and eye care
+Available at any approved retailer
+## You can buy Home and personal supplies:
+• Essential paper products: paper towels, napkins, paper plates, toilet paper, facial tissue (Kleenex), paper cups
+• Essential cleaning supplies: bathroom, kitchen and dust cleaner/wipes, laundry and dishwasher detergent, dish soap
+• Essential personal wellness care: personal soap, shampoo, conditioner, body wash/facial cleanser, dental care
+Available at any approved retailer
+## You can buy Essential air quality & water filtration: 
+indoor HVAC filters, water filter pitcher/faucet attachment, fan, air conditioner, space heater, humidifier
+Available at any approved retailer
+## You can pay for:
+• Heating oil
+• Sanitation
+• Water
+• Sewer
+• Internet
+• Phone services
+• Government services
+with the Healthy Options benefit using Bill Pay.
+Bill Pay is available on HealthyBenefitsPlus.com/humana or at your local Walmart customer service desk. 
+## You can pay for:
+• Rent
+• Mortgage
+• Gas or Electric service
+• Heating
+with the Healthy Options benefit using Bill Pay.
+Bill Pay is available on HealthyBenefitsPlus.com/humana or at your local Walmart customer service desk. 
+## You can buy Pest control or Extermination services
+Available at any pest control service provider that accepts Visa
+## You can buy
+Assistive devices
+• Grab bars
+• Raised toilet seats
+• Low vision aids
+• Reaching aids
+• Bedroom safety aids
+Available at any approved retailer
+## You can buy
+Pet care and supplies
+• Pet food
+• Pet toys
+• Litter 
+• Kitty Litter
+• Flea shampoo
+Available at any approved retailer
+## You can buy Disaster recovery supplies such as:
+• Water
+• First aid
+• Bandages
+• Batteries
+• Ponchos
+• Weather radios
+• Flash lights
+Available at any approved retailer
+## You can pay for Non-medical transportation such as:
+• Public transportation like bus or subway
+• Taxi
+Available at any transportation service provider that accepts Visa
+## You can pay for Non-medical transportation from ride share companies such as:
+• Uber
+• Lyft
+Available at any transportation service provider that accepts Visa

data/bene_txt/faq.txt

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+Humana Healthy Options Allowance
+A fixed dollar amount will automatically be loaded on a prepaid card every month to use toward the purchase of many items from a national network of retailers. 
+Unused funds will roll over to the next month and expire at the end of the plan year. 
+Allowance amounts cannot be combined with other benefit allowances. Limitations and restrictions may apply.
+##
+When will I receive my new card?
+Once your Humana plan becomes active, we’ll send you a new Humana Spending Account Card in
+the mail. If you’re already a Humana member with a plan that includes an allowance, this new card
+will replace any existing card you may have used in the past. You must activate your new card before
+you can use it.
+##
+How do I activate my Spending Account Card?
+You can do this online at Healthy Benefits +™, Healthy Benefits+™ App or by calling 855-256-4620
+(TTY: 711) and entering your 16-digit card number.
+##
+What should I do with my old allowance card?
+Your old card{s} will no longer work and can be disposed of once your new card is activated. Any
+current allowances will transfer automatically to your new Humana Spending Account Card.
+##
+My Spending Account Card isn’t working. What should I do? 
+If you switched to a new Humana plan, your new plan may have different benefits from your old
+plan. Please log into your MyHumana account to verify if you should be receiving an allowance
+before using your card.
+##
+What should I do if my Spending Account Card isn’t working? 
+If you switched to a new Humana plan, your new plan may have different benefits from your old
+plan. Please log into your MyHumana account to verify if you should be receiving an allowance
+before using your card.
+##
+I received a Humana Spending Account Card in the mail, but I'm no longer eligible for the benefits. Can I still use my card?
+No. Humana Spending Account cards were mailed based on member eligibility at the time of
+mailing. If you became ineligible after the card was mailed, you are not able to use the card.
+##
+Can I use my Spending Account Card for provider copays?
+No, the healthy option benefits cannot be used for physician copays.
+However, If you have Flex allowance, your card can be used toward out-of-pocket costs, including copays,
+for dental, vision or hearing services. The dental, vision, or hearing provider must accept Visa.
+The Healthy Options and Over-the-Counter allowances can only be used for eligible items at participating retailers.
+##
+I purchased some approved items before I received my card. Can Humana reimburse me for
+those purchases?
+The Humana Spending Account card can only be used at the point of sale. If you still have your
+receipt and the items were purchased from a participating retailer, you could ask the retailer if they
+are willing to process a refund. You can then repurchase the items using your Spending Account
+Card.
+##
+How can I find retailers who will accept my card?
+Not all retailers participate in the Healthy Options, OTC and/or Flex allowance programs. Please visit
+the Store Finder to find participating retailers in your ZIP Code.
+##
+A retailer denied my purchase. What can I do?
+Although a denial may happen for many reasons, including technical difficulties at check out, check
+the following list to address other issues that may be affecting your card use:
+• Confirm that you activated your 2023 Humana Spending Account card
+• Old allowance cards will no longer work, so be sure you’re shopping with your new
+Spending Account Card
+• Visit the Healthy Benefits Plus website to confirm that you’re still eligible for the allowance
+• Confirm that the items you’re trying to purchase are eligible items under your Healthy Options
+allowance.
+• Make sure the retailer is participating in Humana’s Healthy Options program by visiting the
+Store Finder
+##
+Is a PIN required at checkout?
+Your card is not a credit card but may be entered as credit to check out. If prompted, your PIN is
+the last 4 digits of your card number. You can use the card as either as debit and enter your PIN, or
+as credit and bypass the PIN.
+##
+If a return is completed in the store, when will my Spending Account Card be credited?
+• Immediately. Members should check their receipt from the refund to verify that funds are
+returned to their card. Refunds must be used within 30 days of the refund. Although regular
+allowance funds expire based on the allowance and plan, the refund balance is available for
+30 days before expiring.
+• Follow the retail store's return policy.
+##
+Why did my allowance amount change?
+Humana reviews plan details like benefits and member costs every year with the goal of providing a
+benefits package to meet your needs. Your allowance may be affected by these plan updates.
+##
+If I have allowance benefits added or removed during the plan year, will I get a new Humana Spending Account card?
+You will not receive a new card. Your current card will be updated automatically.
+##
+How can I check my balance?
+Your total allowance will be noted on the mailer you receive with your Spending Account Card. At
+any point during the plan year, you can check your balance in the following ways:
+• Visit the Healthy Benefits Plus website
+• Call the phone number on the back of your Humana Spending Account card
+• Call the Healthy Benefits Plus member help line at 855-396-0691 (TTY: 711)
+##
+Have more questions?
+Call the Healthy Benefits Plus member help line at 855-396-0691 (TTY: 711)

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