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| import re | |
| import functools | |
| import requests | |
| import pandas as pd | |
| import plotly.express as px | |
| import torch | |
| import gradio as gr | |
| from transformers import pipeline, Wav2Vec2ProcessorWithLM | |
| from pyannote.audio import Pipeline | |
| from librosa import load, resample | |
| import whisperx | |
| import re | |
| alphabets= "([A-Za-z])" | |
| prefixes = "(Mr|St|Mrs|Ms|Dr)[.]" | |
| suffixes = "(Inc|Ltd|Jr|Sr|Co)" | |
| starters = "(Mr|Mrs|Ms|Dr|He\s|She\s|It\s|They\s|Their\s|Our\s|We\s|But\s|However\s|That\s|This\s|Wherever)" | |
| acronyms = "([A-Z][.][A-Z][.](?:[A-Z][.])?)" | |
| websites = "[.](com|net|org|io|gov)" | |
| def split(text): | |
| text = " " + text + " " | |
| text = text.replace("\n"," ") | |
| text = re.sub(prefixes,"\\1<prd>",text) | |
| text = re.sub(websites,"<prd>\\1",text) | |
| if "Ph.D" in text: text = text.replace("Ph.D.","Ph<prd>D<prd>") | |
| text = re.sub("\s" + alphabets + "[.] "," \\1<prd> ",text) | |
| text = re.sub(acronyms+" "+starters,"\\1<stop> \\2",text) | |
| text = re.sub(alphabets + "[.]" + alphabets + "[.]" + alphabets + "[.]","\\1<prd>\\2<prd>\\3<prd>",text) | |
| text = re.sub(alphabets + "[.]" + alphabets + "[.]","\\1<prd>\\2<prd>",text) | |
| text = re.sub(" "+suffixes+"[.] "+starters," \\1<stop> \\2",text) | |
| text = re.sub(" "+suffixes+"[.]"," \\1<prd>",text) | |
| text = re.sub(" " + alphabets + "[.]"," \\1<prd>",text) | |
| if "”" in text: text = text.replace(".”","”.") | |
| if "\"" in text: text = text.replace(".\"","\".") | |
| if "!" in text: text = text.replace("!\"","\"!") | |
| if "?" in text: text = text.replace("?\"","\"?") | |
| text = text.replace(".",".<stop>") | |
| text = text.replace("?","?<stop>") | |
| text = text.replace("!","!<stop>") | |
| text = text.replace("<prd>",".") | |
| sentences = text.split("<stop>") | |
| sentences = sentences[:-1] | |
| sentences = [s.strip() for s in sentences] | |
| return sentences | |
| # display if the sentiment value is above these thresholds | |
| thresholds = {"joy": 0.99,"anger": 0.95,"surprise": 0.95,"sadness": 0.98,"fear": 0.95,"love": 0.99,} | |
| color_map = {"joy": "green","anger": "red","surprise": "yellow","sadness": "blue","fear": "orange","love": "purple",} | |
| def create_fig(x_min, x_max, to_plot, plot_sentences): | |
| x, y = list(zip(*to_plot)) | |
| x_min -= 5 | |
| x_max += 5 | |
| plot_df = pd.DataFrame( | |
| data={ | |
| "x": x, | |
| "y": y, | |
| "sentence": plot_sentences, | |
| } | |
| ) | |
| fig = px.line( | |
| plot_df, | |
| x="x", | |
| y="y", | |
| hover_data={ | |
| "sentence": True, | |
| "x": True, | |
| "y": False, | |
| }, | |
| labels={"x": "time (seconds)", "y": "sentiment"}, | |
| title=f"Customer sentiment over time", | |
| markers=True, | |
| ) | |
| fig = fig.update_yaxes(categoryorder="category ascending") | |
| fig = fig.update_layout( | |
| font=dict( | |
| size=18, | |
| ), | |
| xaxis_range=[x_min, x_max], | |
| ) | |
| return fig | |
| def speech_to_text(speech_file, speaker_segmentation, whisper, alignment_model, metadata, whisper_device): | |
| speaker_output = speaker_segmentation(speech_file) | |
| result = whisper.transcribe(speech_file) | |
| chunks = whisperx.align(result["segments"], alignment_model, metadata, speech_file, whisper_device)["word_segments"] | |
| diarized_output = [] | |
| i = 0 | |
| speaker_counter = 0 | |
| # New iteration every time the speaker changes | |
| for turn, _, _ in speaker_output.itertracks(yield_label=True): | |
| speaker = "Customer" if speaker_counter % 2 == 0 else "Support" | |
| diarized = "" | |
| while i < len(chunks) and chunks[i]["end"] <= turn.end: | |
| diarized += chunks[i]["text"] + " " | |
| i += 1 | |
| if diarized != "": | |
| # diarized = rpunct.punctuate(re.sub(eng_pattern, "", diarized), lang="en") | |
| diarized_output.extend( | |
| [ | |
| (diarized, speaker), | |
| ("from {:.2f}-{:.2f}".format(turn.start, turn.end), None), | |
| ] | |
| ) | |
| speaker_counter += 1 | |
| return diarized_output |