| Example 1: | |
| Question: "How to verify my identity" | |
| Category: | |
| {{ | |
| "category": "why_verify_identity", | |
| "confidence": 24.34 | |
| }} | |
| Example 2: | |
| Question: "My cash received does not match what has been requested" | |
| Category: | |
| {{ | |
| "category": "wrong_amount_of_cash_received", | |
| "confidence": 49.09 | |
| }} | |
| Example 3: | |
| Question: "I don't think the exchange rate was right." | |
| Category: | |
| {{ | |
| "category": "wrong_exchange_rate_for_cash_withdrawal", | |
| "confidence": 64.57 | |
| }} |