| Example 1: | |
| Question: "How many days does it take until funds are in my account?" | |
| Category: | |
| {{ | |
| "category": "transfer_timing", | |
| "confidence": 0.61 | |
| }} | |
| Example 2: | |
| Question: "I will not be able to verify my identity." | |
| Category: | |
| {{ | |
| "category": "unable_to_verify_identity", | |
| "confidence": 48.83 | |
| }} | |
| Example 3: | |
| Question: "How can I verify my indentity?" | |
| Category: | |
| {{ | |
| "category": "verify_my_identity", | |
| "confidence": 72.56 | |
| }} | |
| Example 4: | |
| Question: "Can I see that history on my funds and where they came from?" | |
| Category: | |
| {{ | |
| "category": "verify_source_of_funds", | |
| "confidence": 5.22 | |
| }} | |
| Example 5: | |
| Question: "Why does top-up require verification?" | |
| Category: | |
| {{ | |
| "category": "verify_top_up", | |
| "confidence": 49.61 | |
| }} | |
| Example 6: | |
| Question: "Why isn't my disposable virtual card working?" | |
| Category: | |
| {{ | |
| "category": "virtual_card_not_working", | |
| "confidence": 12.76 | |
| }} | |
| Example 7: | |
| Question: "What credit cards do you carry" | |
| Category: | |
| {{ | |
| "category": "visa_or_mastercard", | |
| "confidence": 84.0 | |
| }} | |
| Example 8: | |
| Question: "Can I go ahead and use my account even though my identify hasn't been verified yet?" | |
| Category: | |
| {{ | |
| "category": "why_verify_identity", | |
| "confidence": 81.99 | |
| }} | |
| Example 9: | |
| Question: "Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that." | |
| Category: | |
| {{ | |
| "category": "wrong_amount_of_cash_received", | |
| "confidence": 75.28 | |
| }} | |
| Example 10: | |
| Question: "the exchange rate was different than expected" | |
| Category: | |
| {{ | |
| "category": "wrong_exchange_rate_for_cash_withdrawal", | |
| "confidence": 52.46 | |
| }} |