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  1. .config/.last_opt_in_prompt.yaml +1 -0
  2. .config/.last_survey_prompt.yaml +1 -0
  3. .config/.last_update_check.json +1 -0
  4. .config/active_config +1 -0
  5. .config/config_sentinel +0 -0
  6. .config/configurations/config_default +6 -0
  7. .config/default_configs.db +0 -0
  8. .config/gce +1 -0
  9. .config/hidden_gcloud_config_universe_descriptor_data_cache_configs.db +0 -0
  10. .config/logs/2025.06.17/13.36.10.034228.log +765 -0
  11. .config/logs/2025.06.17/13.36.32.451069.log +5 -0
  12. .config/logs/2025.06.17/13.36.41.886635.log +153 -0
  13. .config/logs/2025.06.17/13.36.43.880673.log +5 -0
  14. .config/logs/2025.06.17/13.36.53.766289.log +8 -0
  15. .config/logs/2025.06.17/13.36.54.470285.log +8 -0
  16. .gitattributes +2 -0
  17. .gradio/certificate.pem +31 -0
  18. README.md +3 -9
  19. app.py +60 -0
  20. car_rental_feedback_sentiment.csv - Copy (1).csv +404 -0
  21. car_rental_feedback_sentiment.csv - Copy.csv +411 -0
  22. car_rental_feedback_sentiment.csv.csv +412 -0
  23. car_rental_feedback_sentiment_training (1).csv +412 -0
  24. car_rental_feedback_sentiment_training - Copy.csv +412 -0
  25. car_rental_feedback_sentiment_training.csv +412 -0
  26. data.csv +412 -0
  27. sample_data/README.md +19 -0
  28. sample_data/anscombe.json +49 -0
  29. sample_data/california_housing_test.csv +0 -0
  30. sample_data/california_housing_train.csv +0 -0
  31. sample_data/mnist_test.csv +3 -0
  32. sample_data/mnist_train_small.csv +3 -0
.config/.last_opt_in_prompt.yaml ADDED
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+ 2025-06-17 13:36:24,389 DEBUG urllib3.connectionpool https://dl.google.com:443 "GET /dl/cloudsdk/channels/rapid/components/google-cloud-sdk-gsutil-20250418150427.tar.gz HTTP/11" 200 12382702
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+ 2025-06-17 13:36:24,460 INFO ___FILE_ONLY___ ╠═ Downloading: Cloud Storage Command Line Tool (Platfor... ═╣
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+ 2025-06-17 13:36:24,509 DEBUG urllib3.connectionpool https://dl.google.com:443 "GET /dl/cloudsdk/channels/rapid/components/google-cloud-sdk-gsutil-nix-20250523104322.tar.gz HTTP/11" 200 1950
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+ 2025-06-17 13:36:24,937 DEBUG urllib3.connectionpool https://dl.google.com:443 "GET /dl/cloudsdk/channels/rapid/components/google-cloud-sdk-gcloud-crc32c-linux-x86_64-20250613150750.tar.gz HTTP/11" 200 1525557
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+ 2025-06-17 13:36:24,955 INFO ___FILE_ONLY___ ╠═ Downloading: gcloud cli dependencies (Platform Specific) ═╣
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+ 2025-06-17 13:36:24,958 DEBUG urllib3.connectionpool Starting new HTTPS connection (1): dl.google.com:443
481
+ 2025-06-17 13:36:25,217 DEBUG urllib3.connectionpool https://dl.google.com:443 "GET /dl/cloudsdk/channels/rapid/components/google-cloud-sdk-gcloud-deps-linux-x86_64-20210416153011.tar.gz HTTP/11" 200 104
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+ 2025-06-17 13:36:25,217 INFO ___FILE_ONLY___ ════════════════════════════════════════════════════════════
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+ 2025-06-17 13:36:25,220 INFO ___FILE_ONLY___ ╠═ Installing: BigQuery Command Line Tool ═╣
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525
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527
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530
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531
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532
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533
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534
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540
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541
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542
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543
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544
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545
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546
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547
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548
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549
+ 2025-06-17 13:36:25,448 INFO ___FILE_ONLY___ ═
550
+ 2025-06-17 13:36:25,448 INFO ___FILE_ONLY___ ╝
551
+
552
+ 2025-06-17 13:36:25,455 INFO ___FILE_ONLY___ ╔════════════════════════════════════════════════════════════╗
553
+
554
+ 2025-06-17 13:36:25,456 INFO ___FILE_ONLY___ ╠═ Installing: BigQuery Command Line Tool (Platform Spec... ═╣
555
+
556
+ 2025-06-17 13:36:25,456 INFO ___FILE_ONLY___ ╚
557
+ 2025-06-17 13:36:25,456 INFO ___FILE_ONLY___ ════════════════════════════════════════════════════════════
558
+ 2025-06-17 13:36:25,456 INFO ___FILE_ONLY___ ╝
559
+
560
+ 2025-06-17 13:36:25,462 INFO ___FILE_ONLY___ ╔════════════════════════════════════════════════════════════╗
561
+
562
+ 2025-06-17 13:36:25,462 INFO ___FILE_ONLY___ ╠═ Installing: Bundled Python 3.12 ═╣
563
+
564
+ 2025-06-17 13:36:25,462 INFO ___FILE_ONLY___ ╚
565
+ 2025-06-17 13:36:25,465 INFO ___FILE_ONLY___ ════════════════════════════════════════════════════════════
566
+ 2025-06-17 13:36:25,465 INFO ___FILE_ONLY___ ╝
567
+
568
+ 2025-06-17 13:36:25,466 INFO ___FILE_ONLY___ ╔════════════════════════════════════════════════════════════╗
569
+
570
+ 2025-06-17 13:36:25,466 INFO ___FILE_ONLY___ ╠═ Installing: Bundled Python 3.12 (Platform Specific) ═╣
571
+
572
+ 2025-06-17 13:36:25,466 INFO ___FILE_ONLY___ ╚
573
+ 2025-06-17 13:36:27,689 INFO ___FILE_ONLY___ ═
574
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575
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576
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578
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579
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580
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581
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582
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583
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584
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585
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586
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587
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588
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589
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590
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591
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592
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593
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594
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595
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596
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597
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598
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599
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600
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601
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602
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603
+ 2025-06-17 13:36:28,036 INFO ___FILE_ONLY___ ═
604
+ 2025-06-17 13:36:28,048 INFO ___FILE_ONLY___ ═
605
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606
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607
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608
+ 2025-06-17 13:36:28,102 INFO ___FILE_ONLY___ ═
609
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610
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611
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612
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613
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614
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615
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616
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617
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618
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619
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620
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621
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622
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623
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624
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625
+ 2025-06-17 13:36:29,943 INFO ___FILE_ONLY___ ═
626
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627
+ 2025-06-17 13:36:29,974 INFO ___FILE_ONLY___ ═
628
+ 2025-06-17 13:36:29,992 INFO ___FILE_ONLY___ ═
629
+ 2025-06-17 13:36:30,008 INFO ___FILE_ONLY___ ═
630
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631
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632
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633
+ 2025-06-17 13:36:30,534 INFO ___FILE_ONLY___ ╝
634
+
635
+ 2025-06-17 13:36:30,586 INFO ___FILE_ONLY___ ╔════════════════════════════════════════════════════════════╗
636
+
637
+ 2025-06-17 13:36:30,586 INFO ___FILE_ONLY___ ╠═ Installing: Cloud Storage Command Line Tool ═╣
638
+
639
+ 2025-06-17 13:36:30,586 INFO ___FILE_ONLY___ ╚
640
+ 2025-06-17 13:36:31,106 INFO ___FILE_ONLY___ ═
641
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642
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643
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644
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645
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646
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647
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648
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649
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650
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651
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652
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653
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654
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655
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656
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657
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658
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659
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660
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661
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662
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663
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664
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665
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666
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667
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668
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669
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670
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671
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672
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673
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674
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675
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676
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677
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678
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679
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680
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681
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682
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683
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684
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685
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686
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687
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688
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689
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690
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691
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692
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693
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694
+ 2025-06-17 13:36:31,757 INFO ___FILE_ONLY___ ═
695
+ 2025-06-17 13:36:31,771 INFO ___FILE_ONLY___ ═
696
+ 2025-06-17 13:36:31,786 INFO ___FILE_ONLY___ ═
697
+ 2025-06-17 13:36:31,806 INFO ___FILE_ONLY___ ═
698
+ 2025-06-17 13:36:31,822 INFO ___FILE_ONLY___ ═
699
+ 2025-06-17 13:36:31,839 INFO ___FILE_ONLY___ ═
700
+ 2025-06-17 13:36:31,839 INFO ___FILE_ONLY___ ╝
701
+
702
+ 2025-06-17 13:36:31,868 INFO ___FILE_ONLY___ ╔════════════════════════════════════════════════════════════╗
703
+
704
+ 2025-06-17 13:36:31,869 INFO ___FILE_ONLY___ ╠═ Installing: Cloud Storage Command Line Tool (Platform... ═╣
705
+
706
+ 2025-06-17 13:36:31,869 INFO ___FILE_ONLY___ ╚
707
+ 2025-06-17 13:36:31,869 INFO ___FILE_ONLY___ ════════════════════════════════════════════════════════════
708
+ 2025-06-17 13:36:31,870 INFO ___FILE_ONLY___ ╝
709
+
710
+ 2025-06-17 13:36:31,874 INFO ___FILE_ONLY___ ╔════════════════════════════════════════════════════════════╗
711
+
712
+ 2025-06-17 13:36:31,874 INFO ___FILE_ONLY___ ╠═ Installing: Default set of gcloud commands ═╣
713
+
714
+ 2025-06-17 13:36:31,874 INFO ___FILE_ONLY___ ╚
715
+ 2025-06-17 13:36:31,876 INFO ___FILE_ONLY___ ════════════════════════════════════════════════════════════
716
+ 2025-06-17 13:36:31,876 INFO ___FILE_ONLY___ ╝
717
+
718
+ 2025-06-17 13:36:31,878 INFO ___FILE_ONLY___ ╔════════════════════════════════════════════════════════════╗
719
+
720
+ 2025-06-17 13:36:31,878 INFO ___FILE_ONLY___ ╠═ Installing: Google Cloud CLI Core Libraries (Platform... ═╣
721
+
722
+ 2025-06-17 13:36:31,878 INFO ___FILE_ONLY___ ╚
723
+ 2025-06-17 13:36:31,879 INFO ___FILE_ONLY___ ══════════════════════════════
724
+ 2025-06-17 13:36:31,879 INFO ___FILE_ONLY___ ══════════════════════════════
725
+ 2025-06-17 13:36:31,879 INFO ___FILE_ONLY___ ╝
726
+
727
+ 2025-06-17 13:36:31,884 INFO ___FILE_ONLY___ ╔════════════════════════════════════════════════════════════╗
728
+
729
+ 2025-06-17 13:36:31,884 INFO ___FILE_ONLY___ ╠═ Installing: Google Cloud CRC32C Hash Tool ═╣
730
+
731
+ 2025-06-17 13:36:31,884 INFO ___FILE_ONLY___ ╚
732
+ 2025-06-17 13:36:31,886 INFO ___FILE_ONLY___ ════════════════════════════════════════════════════════════
733
+ 2025-06-17 13:36:31,886 INFO ___FILE_ONLY___ ╝
734
+
735
+ 2025-06-17 13:36:31,888 INFO ___FILE_ONLY___ ╔════════════════════════════════════════════════════════════╗
736
+
737
+ 2025-06-17 13:36:31,888 INFO ___FILE_ONLY___ ╠═ Installing: Google Cloud CRC32C Hash Tool (Platform S... ═╣
738
+
739
+ 2025-06-17 13:36:31,888 INFO ___FILE_ONLY___ ╚
740
+ 2025-06-17 13:36:31,927 INFO ___FILE_ONLY___ ══════════════════════════════
741
+ 2025-06-17 13:36:31,928 INFO ___FILE_ONLY___ ══════════════════════════════
742
+ 2025-06-17 13:36:31,928 INFO ___FILE_ONLY___ ╝
743
+
744
+ 2025-06-17 13:36:31,933 INFO ___FILE_ONLY___ ╔════════════════════════════════════════════════════════════╗
745
+
746
+ 2025-06-17 13:36:31,933 INFO ___FILE_ONLY___ ╠═ Installing: gcloud cli dependencies (Platform Specific) ═╣
747
+
748
+ 2025-06-17 13:36:31,933 INFO ___FILE_ONLY___ ╚
749
+ 2025-06-17 13:36:31,933 INFO ___FILE_ONLY___ ════════════════════════════════════════════════════════════
750
+ 2025-06-17 13:36:31,933 INFO ___FILE_ONLY___ ╝
751
+
752
+ 2025-06-17 13:36:31,938 DEBUG root Updating notification cache...
753
+ 2025-06-17 13:36:31,939 INFO ___FILE_ONLY___
754
+
755
+ 2025-06-17 13:36:31,940 INFO ___FILE_ONLY___ Performing post processing steps...
756
+ 2025-06-17 13:36:31,941 DEBUG root Executing command: ['/tools/google-cloud-sdk/bin/gcloud', 'components', 'post-process']
757
+ 2025-06-17 13:36:40,982 DEBUG ___FILE_ONLY___
758
+ 2025-06-17 13:36:40,982 DEBUG ___FILE_ONLY___
759
+ 2025-06-17 13:36:41,246 INFO root descriptor_list: [{'universeDomain': 'googleapis.com', 'universeShortName': '', 'authenticationDomain': 'auth.cloud.google.com', 'projectPrefix': '', 'cloudWebDomain': 'cloud.google.com', 'documentationDomain': 'cloud.google.com', 'version': '1.0.0', 'state': 'primary', 'artifactRegistryDomain': 'pkg.dev'}]
760
+ 2025-06-17 13:36:41,246 INFO ___FILE_ONLY___
761
+ Update done!
762
+
763
+
764
+ 2025-06-17 13:36:41,249 DEBUG root Chosen display Format:none
765
+ 2025-06-17 13:36:41,249 INFO root Display format: "none"
.config/logs/2025.06.17/13.36.32.451069.log ADDED
@@ -0,0 +1,5 @@
 
 
 
 
 
 
1
+ 2025-06-17 13:36:32,451 DEBUG root Loaded Command Group: ['gcloud', 'components']
2
+ 2025-06-17 13:36:32,453 DEBUG root Loaded Command Group: ['gcloud', 'components', 'post_process']
3
+ 2025-06-17 13:36:32,455 DEBUG root Running [gcloud.components.post-process] with arguments: []
4
+ 2025-06-17 13:36:40,866 DEBUG root Chosen display Format:none
5
+ 2025-06-17 13:36:40,866 INFO root Display format: "none"
.config/logs/2025.06.17/13.36.41.886635.log ADDED
@@ -0,0 +1,153 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ 2025-06-17 13:36:41,887 DEBUG root Loaded Command Group: ['gcloud', 'components']
2
+ 2025-06-17 13:36:41,889 DEBUG root Loaded Command Group: ['gcloud', 'components', 'update']
3
+ 2025-06-17 13:36:41,891 DEBUG root Running [gcloud.components.update] with arguments: [--quiet: "True", COMPONENT-IDS:8: "['gcloud', 'core', 'bq', 'gsutil', 'compute', 'preview', 'alpha', 'beta']"]
4
+ 2025-06-17 13:36:41,892 INFO ___FILE_ONLY___ Beginning update. This process may take several minutes.
5
+
6
+ 2025-06-17 13:36:41,900 DEBUG urllib3.connectionpool Starting new HTTPS connection (1): dl.google.com:443
7
+ 2025-06-17 13:36:42,111 DEBUG urllib3.connectionpool https://dl.google.com:443 "GET /dl/cloudsdk/channels/rapid/components-2.json HTTP/11" 200 233994
8
+ 2025-06-17 13:36:42,124 WARNING root Component [compute] no longer exists.
9
+ 2025-06-17 13:36:42,125 INFO ___FILE_ONLY___
10
+
11
+ 2025-06-17 13:36:42,125 INFO ___FILE_ONLY___
12
+ Your current Google Cloud CLI version is: 527.0.0
13
+
14
+ 2025-06-17 13:36:42,126 INFO ___FILE_ONLY___ Installing components from version: 527.0.0
15
+
16
+ 2025-06-17 13:36:42,126 INFO ___FILE_ONLY___
17
+
18
+ 2025-06-17 13:36:42,126 DEBUG root Chosen display Format:table[box,title="These components will be removed."](details.display_name:label=Name:align=left,version.version_string:label=Version:align=right,data.size.size(zero="",min=1048576):label=Size:align=right)
19
+ 2025-06-17 13:36:42,126 DEBUG root Chosen display Format:table[box,title="These components will be updated."](details.display_name:label=Name:align=left,version.version_string:label=Version:align=right,data.size.size(zero="",min=1048576):label=Size:align=right)
20
+ 2025-06-17 13:36:42,127 DEBUG root Chosen display Format:table[box,title="These components will be installed."](details.display_name:label=Name:align=left,version.version_string:label=Version:align=right,data.size.size(zero="",min=1048576):label=Size:align=right)
21
+ 2025-06-17 13:36:42,140 INFO ___FILE_ONLY___ ┌────────────────────────────────────────────────┐
22
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___
23
+
24
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___ │ These components will be installed. │
25
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___
26
+
27
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___ ├─────────────────────────┬────────────┬─────────┤
28
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___
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+
30
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___ │ Name │ Version │ Size │
31
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___
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+
33
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___ ├─────────────────────────┼────────────┼─────────┤
34
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___
35
+
36
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___ │
37
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___ gcloud Alpha Commands
38
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___
39
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___ │
40
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___ 2025.06.13
41
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___
42
+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___ │
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+ 2025-06-17 13:36:42,141 INFO ___FILE_ONLY___ < 1 MiB
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+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___
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+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___ │
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+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___
47
+
48
+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___ │
49
+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___ gcloud Beta Commands
50
+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___
51
+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___ │
52
+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___ 2025.06.13
53
+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___
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+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___ │
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+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___ < 1 MiB
56
+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___
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+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___ │
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+
60
+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___ │
61
+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___ gcloud Preview Commands
62
+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___
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+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___ │
64
+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___
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+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___
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+ 2025-06-17 13:36:42,142 INFO ___FILE_ONLY___ │
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+ 2025-06-17 13:36:42,143 INFO ___FILE_ONLY___ < 1 MiB
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+ 2025-06-17 13:36:42,143 INFO ___FILE_ONLY___
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+ 2025-06-17 13:36:42,143 INFO ___FILE_ONLY___ │
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+ 2025-06-17 13:36:42,143 INFO ___FILE_ONLY___
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+
72
+ 2025-06-17 13:36:42,143 INFO ___FILE_ONLY___ └─────────────────────────┴────────────┴─────────┘
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+ 2025-06-17 13:36:42,143 INFO ___FILE_ONLY___
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+
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+ 2025-06-17 13:36:42,143 INFO ___FILE_ONLY___
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+
77
+ 2025-06-17 13:36:42,146 DEBUG urllib3.connectionpool Starting new HTTPS connection (1): dl.google.com:443
78
+ 2025-06-17 13:36:42,370 DEBUG urllib3.connectionpool https://dl.google.com:443 "GET /dl/cloudsdk/channels/rapid/RELEASE_NOTES HTTP/11" 200 1434924
79
+ 2025-06-17 13:36:42,827 INFO ___FILE_ONLY___ For the latest full release notes, please visit:
80
+ https://cloud.google.com/sdk/release_notes
81
+
82
+
83
+ 2025-06-17 13:36:42,828 INFO ___FILE_ONLY___ Performing in place update...
84
+
85
+
86
+ 2025-06-17 13:36:42,829 INFO ___FILE_ONLY___ ╔════════════════════════════════════════════════════════════╗
87
+
88
+ 2025-06-17 13:36:42,830 INFO ___FILE_ONLY___ ╠═ Downloading: gcloud Alpha Commands ═╣
89
+
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+ 2025-06-17 13:36:42,830 INFO ___FILE_ONLY___ ╚
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+ 2025-06-17 13:36:42,833 DEBUG urllib3.connectionpool Starting new HTTPS connection (1): dl.google.com:443
92
+ 2025-06-17 13:36:42,876 DEBUG urllib3.connectionpool https://dl.google.com:443 "GET /dl/cloudsdk/channels/rapid/components/google-cloud-sdk-alpha-20250613150750.tar.gz HTTP/11" 200 800
93
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94
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95
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96
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97
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98
+ 2025-06-17 13:36:42,879 INFO ___FILE_ONLY___ ╠═ Downloading: gcloud Beta Commands ═╣
99
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100
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+ 2025-06-17 13:36:42,882 DEBUG urllib3.connectionpool Starting new HTTPS connection (1): dl.google.com:443
102
+ 2025-06-17 13:36:43,092 DEBUG urllib3.connectionpool https://dl.google.com:443 "GET /dl/cloudsdk/channels/rapid/components/google-cloud-sdk-beta-20250613150750.tar.gz HTTP/11" 200 797
103
+ 2025-06-17 13:36:43,093 INFO ___FILE_ONLY___ ════════════════════════════════════════════════════════════
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106
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108
+ 2025-06-17 13:36:43,095 INFO ___FILE_ONLY___ ╠═ Downloading: gcloud Preview Commands ═╣
109
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110
+ 2025-06-17 13:36:43,095 INFO ___FILE_ONLY___ ╚
111
+ 2025-06-17 13:36:43,098 DEBUG urllib3.connectionpool Starting new HTTPS connection (1): dl.google.com:443
112
+ 2025-06-17 13:36:43,351 DEBUG urllib3.connectionpool https://dl.google.com:443 "GET /dl/cloudsdk/channels/rapid/components/google-cloud-sdk-preview-20241115154308.tar.gz HTTP/11" 200 823
113
+ 2025-06-17 13:36:43,351 INFO ___FILE_ONLY___ ════════════════════════════════════════════════════════════
114
+ 2025-06-17 13:36:43,351 INFO ___FILE_ONLY___ ╝
115
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116
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117
+
118
+ 2025-06-17 13:36:43,353 INFO ___FILE_ONLY___ ╠═ Installing: gcloud Alpha Commands ═╣
119
+
120
+ 2025-06-17 13:36:43,354 INFO ___FILE_ONLY___ ╚
121
+ 2025-06-17 13:36:43,354 INFO ___FILE_ONLY___ ════════════════════════════════════════════════════════════
122
+ 2025-06-17 13:36:43,355 INFO ___FILE_ONLY___ ╝
123
+
124
+ 2025-06-17 13:36:43,360 INFO ___FILE_ONLY___ ╔════════════════════════════════════════════════════════════╗
125
+
126
+ 2025-06-17 13:36:43,360 INFO ___FILE_ONLY___ ╠═ Installing: gcloud Beta Commands ═╣
127
+
128
+ 2025-06-17 13:36:43,360 INFO ___FILE_ONLY___ ╚
129
+ 2025-06-17 13:36:43,360 INFO ___FILE_ONLY___ ════════════════════════════════════════════════════════════
130
+ 2025-06-17 13:36:43,360 INFO ___FILE_ONLY___ ╝
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132
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133
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134
+ 2025-06-17 13:36:43,365 INFO ___FILE_ONLY___ ╠═ Installing: gcloud Preview Commands ═╣
135
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136
+ 2025-06-17 13:36:43,365 INFO ___FILE_ONLY___ ╚
137
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143
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+ 2025-06-17 13:36:52,957 DEBUG ___FILE_ONLY___
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148
+ 2025-06-17 13:36:53,139 INFO ___FILE_ONLY___
149
+ Update done!
150
+
151
+
152
+ 2025-06-17 13:36:53,141 DEBUG root Chosen display Format:none
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+ 2025-06-17 13:36:53,141 INFO root Display format: "none"
.config/logs/2025.06.17/13.36.43.880673.log ADDED
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1
+ 2025-06-17 13:36:43,881 DEBUG root Loaded Command Group: ['gcloud', 'components']
2
+ 2025-06-17 13:36:43,882 DEBUG root Loaded Command Group: ['gcloud', 'components', 'post_process']
3
+ 2025-06-17 13:36:43,884 DEBUG root Running [gcloud.components.post-process] with arguments: []
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+ 2025-06-17 13:36:52,847 INFO root Display format: "none"
.config/logs/2025.06.17/13.36.53.766289.log ADDED
@@ -0,0 +1,8 @@
 
 
 
 
 
 
 
 
 
1
+ 2025-06-17 13:36:53,768 DEBUG root Loaded Command Group: ['gcloud', 'config']
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+ 2025-06-17 13:36:53,821 DEBUG root Loaded Command Group: ['gcloud', 'config', 'set']
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+ 2025-06-17 13:36:53,824 DEBUG root Running [gcloud.config.set] with arguments: [SECTION/PROPERTY: "component_manager/disable_update_check", VALUE: "true"]
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+ 2025-06-17 13:36:53,824 INFO ___FILE_ONLY___ Updated property [component_manager/disable_update_check].
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+
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+ 2025-06-17 13:36:53,825 DEBUG root Chosen display Format:default
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+ 2025-06-17 13:36:53,826 INFO root Display format: "default"
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+ 2025-06-17 13:36:53,826 DEBUG root SDK update checks are disabled.
.config/logs/2025.06.17/13.36.54.470285.log ADDED
@@ -0,0 +1,8 @@
 
 
 
 
 
 
 
 
 
1
+ 2025-06-17 13:36:54,472 DEBUG root Loaded Command Group: ['gcloud', 'config']
2
+ 2025-06-17 13:36:54,518 DEBUG root Loaded Command Group: ['gcloud', 'config', 'set']
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+ 2025-06-17 13:36:54,520 DEBUG root Running [gcloud.config.set] with arguments: [SECTION/PROPERTY: "compute/gce_metadata_read_timeout_sec", VALUE: "0"]
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+ 2025-06-17 13:36:54,521 INFO ___FILE_ONLY___ Updated property [compute/gce_metadata_read_timeout_sec].
5
+
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+ 2025-06-17 13:36:54,522 DEBUG root Chosen display Format:default
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+ 2025-06-17 13:36:54,522 INFO root Display format: "default"
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+ 2025-06-17 13:36:54,523 DEBUG root SDK update checks are disabled.
.gitattributes CHANGED
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  *tfevents* filter=lfs diff=lfs merge=lfs -text
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+ sample_data/mnist_test.csv filter=lfs diff=lfs merge=lfs -text
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+ sample_data/mnist_train_small.csv filter=lfs diff=lfs merge=lfs -text
.gradio/certificate.pem ADDED
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README.md CHANGED
@@ -1,12 +1,6 @@
1
  ---
2
- title: Car Feedback Analyzer
3
- emoji: 📉
4
- colorFrom: pink
5
- colorTo: gray
6
- sdk: gradio
7
- sdk_version: 5.34.2
8
  app_file: app.py
9
- pinned: false
 
10
  ---
11
-
12
- Check out the configuration reference at https://huggingface.co/docs/hub/spaces-config-reference
 
1
  ---
2
+ title: Car_feedback_analyzer
 
 
 
 
 
3
  app_file: app.py
4
+ sdk: gradio
5
+ sdk_version: 5.31.0
6
  ---
 
 
app.py ADDED
@@ -0,0 +1,60 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ import streamlit as st
2
+ import pandas as pd
3
+ import joblib
4
+ import re
5
+ import string
6
+ from sklearn.feature_extraction.text import TfidfVectorizer
7
+ from sklearn.linear_model import LogisticRegression
8
+
9
+ @st.cache_data
10
+ def load_data():
11
+ df = pd.read_csv('car_rental_feedback_sentiment_training.csv')
12
+ return df
13
+
14
+ def preprocess_text(text):
15
+ text = text.lower()
16
+ text = text.translate(str.maketrans('', '', string.punctuation))
17
+ text = re.sub('\s+', ' ', text).strip()
18
+ return text
19
+
20
+ @st.cache_resource
21
+ def train_model(df):
22
+ df['cleaned_review'] = df['review'].apply(preprocess_text)
23
+ vectorizer = TfidfVectorizer(max_features=1000)
24
+ X = vectorizer.fit_transform(df['cleaned_review'])
25
+ y = df['sentiment_value']
26
+ model = LogisticRegression()
27
+ model.fit(X, y)
28
+ return vectorizer, model
29
+
30
+ def predict_sentiment(text, vectorizer, model):
31
+ cleaned_text = preprocess_text(text)
32
+ text_vector = vectorizer.transform([cleaned_text])
33
+ prediction = model.predict(text_vector)[0]
34
+ probabilities = model.predict_proba(text_vector)[0]
35
+ confidence = probabilities.max()
36
+ feature_names = vectorizer.get_feature_names_out()
37
+ sorted_indices = text_vector.toarray().argsort()[0][::-1]
38
+ top_keywords = [feature_names[i] for i in sorted_indices if text_vector[0,i] > 0][:5]
39
+ sentiment_label = 'Positive' if prediction == 1 else 'Negative' if prediction == -1 else 'Neutral'
40
+ return sentiment_label, prediction, round(confidence * 100, 2), top_keywords
41
+
42
+ st.title("🚗 Car Rental Feedback Sentiment Analyzer")
43
+ st.write("Enter your car rental review below. The app will predict the sentiment (Positive, Neutral, Negative) based on your data.")
44
+
45
+ df = load_data()
46
+ vectorizer, model = train_model(df)
47
+
48
+ user_input = st.text_area("Your Car Rental Review", "")
49
+
50
+ if st.button("Analyze"):
51
+ if len(user_input.strip()) < 10:
52
+ st.warning("Please enter a more detailed review.")
53
+ else:
54
+ sentiment_label, prediction, confidence, keywords = predict_sentiment(user_input, vectorizer, model)
55
+ st.markdown("---")
56
+ st.subheader("Result")
57
+ st.write(f"**Sentiment:** {sentiment_label} ({prediction})")
58
+ st.write(f"**Confidence:** {confidence}%")
59
+ st.write(f"**Key Features:** {', '.join(keywords) if keywords else 'None detected'}")
60
+ st.markdown("---")
car_rental_feedback_sentiment.csv - Copy (1).csv ADDED
@@ -0,0 +1,404 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ review,sentiment_value,category
2
+ Good performance of car,1,Vehicle Quality
3
+ Excellent customer service and clean vehicle,1,Customer Service
4
+ Very satisfied with the rental experience,1,Overall Experience
5
+ Friendly staff and smooth process,1,Staff Interaction
6
+ Amazing car condition and quick pickup,1,Vehicle Quality
7
+ Outstanding service,1,Customer Service
8
+ Perfect vehicle for our trip,1,Vehicle Quality
9
+ Great value for money,1,Pricing
10
+ Exceptional customer support,1,Customer Service
11
+ Clean car and professional staff,1,Vehicle Quality
12
+ Smooth booking process,1,Booking Process
13
+ Car was in excellent condition,1,Vehicle Quality
14
+ Highly recommend this rental service,1,Overall Experience
15
+ Staff was very helpful and courteous,1,Staff Interaction
16
+ Vehicle exceeded our expectations,1,Vehicle Quality
17
+ Quick and efficient service,1,Process Efficiency
18
+ Great communication throughout,1,Communication
19
+ Car was spotless and well-maintained,1,Vehicle Quality
20
+ Fantastic rental experience overall,1,Overall Experience
21
+ Professional and reliable service,1,Customer Service
22
+ The car was dirty and smelled bad,-1,Vehicle Quality
23
+ Late delivery and poor communication,-1,Process Efficiency
24
+ The vehicle had mechanical issues,-1,Vehicle Quality
25
+ Terrible customer service experience,-1,Customer Service
26
+ Car broke down during our trip,-1,Vehicle Quality
27
+ Hidden fees not mentioned upfront,-1,Pricing
28
+ Staff was rude and unhelpful,-1,Staff Interaction
29
+ Vehicle was not as described,-1,Vehicle Quality
30
+ Long wait times at pickup,-1,Process Efficiency
31
+ Car had damage that was not disclosed,-1,Vehicle Quality
32
+ Poor fuel efficiency,-1,Vehicle Quality
33
+ Booking system was confusing,-1,Booking Process
34
+ Car interior was damaged and dirty,-1,Vehicle Quality
35
+ Delayed pickup without notification,-1,Process Efficiency
36
+ Overcharged for minor scratches,-1,Pricing
37
+ Vehicle smelled of cigarettes,-1,Vehicle Quality
38
+ Air conditioning was not working,-1,Vehicle Quality
39
+ Car had mechanical problems,-1,Vehicle Quality
40
+ Unprofessional staff behavior,-1,Staff Interaction
41
+ Worst rental experience ever,-1,Overall Experience
42
+ Car was decent for the price,0,Vehicle Quality
43
+ Average customer service,0,Customer Service
44
+ Car served its purpose,0,Vehicle Quality
45
+ Typical rental experience,0,Overall Experience
46
+ Service was adequate,0,Customer Service
47
+ Car was functional but basic,0,Vehicle Quality
48
+ Standard pickup and return process,0,Process Efficiency
49
+ Average cleanliness and condition,0,Vehicle Quality
50
+ Car was okay for short trips,0,Vehicle Quality
51
+ Acceptable service quality,0,Customer Service
52
+ Car met minimum requirements,0,Vehicle Quality
53
+ Standard rental car experience,0,Overall Experience
54
+ Neither good nor bad experience,0,Overall Experience
55
+ Superb handling and comfortable ride,1,Vehicle Quality
56
+ Impeccable cleanliness inside and out,1,Vehicle Quality
57
+ Staff went above and beyond to help,1,Staff Interaction
58
+ Best rental rates in town,1,Pricing
59
+ Flawless pickup and return experience,1,Process Efficiency
60
+ Vehicle looked brand new,1,Vehicle Quality
61
+ Extremely satisfied with everything,1,Overall Experience
62
+ Quick response to all my queries,1,Communication
63
+ Perfectly maintained late-model car,1,Vehicle Quality
64
+ Couldn't ask for better service,1,Customer Service
65
+ Convenient location and flexible hours,1,Process Efficiency
66
+ Smooth ride with no issues,1,Vehicle Quality
67
+ Very transparent pricing policy,1,Pricing
68
+ Friendly and knowledgeable agents,1,Staff Interaction
69
+ Modern car with all features working,1,Vehicle Quality
70
+ Made our vacation stress-free,1,Overall Experience
71
+ Excellent roadside assistance,1,Customer Service
72
+ Cleanest rental car I've ever had,1,Vehicle Quality
73
+ Simple online booking system,1,Booking Process
74
+ Prompt service at all times,1,Process Efficiency
75
+ Helpful suggestions for car choice,1,Staff Interaction
76
+ Great selection of vehicles,1,Vehicle Quality
77
+ No surprises at checkout,1,Pricing
78
+ Comfortable seats and quiet cabin,1,Vehicle Quality
79
+ Everything worked perfectly,1,Vehicle Quality
80
+ Would give more stars if possible,1,Overall Experience
81
+ Polite and efficient staff,1,Staff Interaction
82
+ Fastest check-in I've experienced,1,Process Efficiency
83
+ Well-organized rental facility,1,Process Efficiency
84
+ Clearly explained all policies,1,Communication
85
+ Spotless interior with fresh smell,1,Vehicle Quality
86
+ New car with low mileage,1,Vehicle Quality
87
+ Exceeded expectations in every way,1,Overall Experience
88
+ Attentive to all our needs,1,Customer Service
89
+ Perfect car for family vacation,1,Vehicle Quality
90
+ No waiting at pickup location,1,Process Efficiency
91
+ Great experience from start to finish,1,Overall Experience
92
+ Helpful with local driving tips,1,Staff Interaction
93
+ Premium car at standard rates,1,Pricing
94
+ All paperwork was ready in advance,1,Process Efficiency
95
+ Vehicle was detailed to perfection,1,Vehicle Quality
96
+ Smooth transmission and brakes,1,Vehicle Quality
97
+ Best rental company in the area,1,Overall Experience
98
+ Quick resolution of minor issue,1,Customer Service
99
+ Convenient mobile check-in option,1,Booking Process
100
+ Spacious trunk for all our luggage,1,Vehicle Quality
101
+ Excellent GPS system included,1,Vehicle Quality
102
+ Friendly reminder before pickup,1,Communication
103
+ No hidden damage or problems,1,Vehicle Quality
104
+ Perfect rental for business trip,1,Overall Experience
105
+ Car was a pleasure to drive,1,Vehicle Quality
106
+ Staff remembered me from last time,1,Staff Interaction
107
+ Easy to find parking location,1,Process Efficiency
108
+ Great fuel economy on highway,1,Vehicle Quality
109
+ All accessories worked properly,1,Vehicle Quality
110
+ Very professional operation,1,Overall Experience
111
+ Quick replacement when needed,1,Customer Service
112
+ Clear instructions provided,1,Communication
113
+ Like driving a showroom car,1,Vehicle Quality
114
+ No extra charges at return,1,Pricing
115
+ Vehicle was ready early,1,Process Efficiency
116
+ Perfect size for city driving,1,Vehicle Quality
117
+ Helpful with insurance questions,1,Staff Interaction
118
+ Cleanest rental I've ever seen,1,Vehicle Quality
119
+ Made our trip unforgettable,1,Overall Experience
120
+ Fast online reservation system,1,Booking Process
121
+ Excellent condition tires and brakes,1,Vehicle Quality
122
+ No pressure to buy extras,1,Staff Interaction
123
+ Comfortable for long distances,1,Vehicle Quality
124
+ Everything as promised,1,Overall Experience
125
+ Quick inspection at return,1,Process Efficiency
126
+ Great family-friendly options,1,Vehicle Quality
127
+ Super clean and sanitized,1,Vehicle Quality
128
+ Perfect for our road trip,1,Overall Experience
129
+ Helpful with car seat installation,1,Staff Interaction
130
+ No issues with navigation system,1,Vehicle Quality
131
+ Better than expected quality,1,Vehicle Quality
132
+ Very satisfied customer,1,Overall Experience
133
+ Car reeked of stale smoke,-1,Vehicle Quality
134
+ Engine warning light came on,-1,Vehicle Quality
135
+ Rude staff ignored my complaints,-1,Staff Interaction
136
+ Waited over an hour to get car,-1,Process Efficiency
137
+ Broken seat adjuster not disclosed,-1,Vehicle Quality
138
+ Dirty exterior with bird droppings,-1,Vehicle Quality
139
+ Charged for pre-existing damage,-1,Pricing
140
+ AC blew warm air only,-1,Vehicle Quality
141
+ Reservation lost despite confirmation,-1,Booking Process
142
+ No apology for their mistakes,-1,Customer Service
143
+ Uncomfortable seats caused back pain,-1,Vehicle Quality
144
+ Radio didn't work at all,-1,Vehicle Quality
145
+ Overpriced for what we received,-1,Pricing
146
+ No help with flat tire,-1,Customer Service
147
+ Car had no power when accelerating,-1,Vehicle Quality
148
+ Filthy cup holders and dashboard,-1,Vehicle Quality
149
+ Extra insurance pushed aggressively,-1,Staff Interaction
150
+ Key fob battery died immediately,-1,Vehicle Quality
151
+ No child seats available as promised,-1,Vehicle Quality
152
+ Scratches all over the body,-1,Vehicle Quality
153
+ No refund for early return,-1,Pricing
154
+ Dented bumper covered up,-1,Vehicle Quality
155
+ Staff argued about damage claims,-1,Staff Interaction
156
+ Broken door handle made entry difficult,-1,Vehicle Quality
157
+ Reservation system crashed,-1,Booking Process
158
+ No response to complaint emails,-1,Communication
159
+ Unsafe bald tires,-1,Vehicle Quality
160
+ Charged cleaning fee unjustly,-1,Pricing
161
+ No GPS despite reservation note,-1,Vehicle Quality
162
+ Dirty floor mats with stains,-1,Vehicle Quality
163
+ Engine made strange noises,-1,Vehicle Quality
164
+ No courtesy shuttle as advertised,-1,Process Efficiency
165
+ Rental counter understaffed,-1,Process Efficiency
166
+ Car smelled like wet dog,-1,Vehicle Quality
167
+ No instructions for features,-1,Communication
168
+ Hard to reach customer service,-1,Customer Service
169
+ Stained upholstery and seats,-1,Vehicle Quality
170
+ Charged twice for same rental,-1,Pricing
171
+ No warning about toll charges,-1,Communication
172
+ Unreliable pickup service,-1,Process Efficiency
173
+ Broken climate control system,-1,Vehicle Quality
174
+ Reserved model not available,-1,Vehicle Quality
175
+ No compensation for inconvenience,-1,Customer Service
176
+ Dirty windows impaired visibility,-1,Vehicle Quality
177
+ Excessive paperwork required,-1,Process Efficiency
178
+ No help with luggage,-1,Staff Interaction
179
+ Dashboard lights flickered,-1,Vehicle Quality
180
+ No follow-up after complaint,-1,Customer Service
181
+ Uncomfortable ride quality,-1,Vehicle Quality
182
+ Misleading photos of vehicle,-1,Vehicle Quality
183
+ Late night return not accommodated,-1,Process Efficiency
184
+ No spare tire in trunk,-1,Vehicle Quality
185
+ Charged for full tank despite refill,-1,Pricing
186
+ Worn out brake pads,-1,Vehicle Quality
187
+ No response to reservation query,-1,Communication
188
+ Unpleasant chemical smell inside,-1,Vehicle Quality
189
+ Damaged wheel covers,-1,Vehicle Quality
190
+ No apology for overbooking,-1,Customer Service
191
+ Difficult to find location,-1,Process Efficiency
192
+ No child lock functionality,-1,Vehicle Quality
193
+ Excessive wear and tear,-1,Vehicle Quality
194
+ No assistance at return area,-1,Staff Interaction
195
+ Sticky steering wheel,-1,Vehicle Quality
196
+ Broken cup holders,-1,Vehicle Quality
197
+ No proper cleaning between rentals,-1,Vehicle Quality
198
+ Unclear fuel policy,-1,Communication
199
+ Unresponsive to phone calls,-1,Customer Service
200
+ Faulty Bluetooth connection,-1,Vehicle Quality
201
+ No handicap accessibility,-1,Process Efficiency
202
+ Damaged interior trim,-1,Vehicle Quality
203
+ No compensation for delay,-1,Customer Service
204
+ Unpleasant staff attitude,-1,Staff Interaction
205
+ No proper maintenance records,-1,Vehicle Quality
206
+ Unsafe vehicle condition,-1,Vehicle Quality
207
+ No smile or greeting,-1,Staff Interaction
208
+ Unreliable reservation system,-1,Booking Process
209
+ No proper signage at location,-1,Process Efficiency
210
+ Uncomfortable headrest position,-1,Vehicle Quality
211
+ No option to extend rental,-1,Process Efficiency
212
+ Unfair damage assessment,-1,Pricing
213
+ No proper cleaning supplies,-1,Vehicle Quality
214
+ Unhelpful with directions,-1,Staff Interaction
215
+ Unreliable pickup time,-1,Process Efficiency
216
+ Unpleasant return experience,-1,Overall Experience
217
+ Unclear pricing structure,-1,Pricing
218
+ Unprofessional email responses,-1,Communication
219
+ Unsafe parking area,-1,Process Efficiency
220
+ Uncomfortable for tall drivers,-1,Vehicle Quality
221
+ Unacceptable wait time,-1,Process Efficiency
222
+ Unpleasant first impression,-1,Overall Experience
223
+ Unfair mileage charges,-1,Pricing
224
+ Unresponsive manager,-1,Customer Service
225
+ Unreliable vehicle history,-1,Vehicle Quality
226
+ Uncomfortable back seats,-1,Vehicle Quality
227
+ Unclear contract terms,-1,Communication
228
+ Unhelpful at drop-off,-1,Staff Interaction
229
+ Unpleasant customer service,-1,Customer Service
230
+ Unreliable app functionality,-1,Booking Process
231
+ Unsafe child seat installation,-1,Vehicle Quality
232
+ Unfair late return policy,-1,Pricing
233
+ Unprofessional uniform,-1,Staff Interaction
234
+ Unacceptable cleanliness,-1,Vehicle Quality
235
+ Unpleasant smell throughout,-1,Vehicle Quality
236
+ Unreliable roadside assistance,-1,Customer Service
237
+ Uncomfortable driving position,-1,Vehicle Quality
238
+ Unclear insurance options,-1,Communication
239
+ Unhelpful with special requests,-1,Staff Interaction
240
+ Unpleasant overall experience,-1,Overall Experience
241
+ Unfair additional charges,-1,Pricing
242
+ Unresponsive to feedback,-1,Customer Service
243
+ Unreliable vehicle condition,-1,Vehicle Quality
244
+ Uncomfortable climate control,-1,Vehicle Quality
245
+ Unclear return instructions,-1,Communication
246
+ Unhelpful during emergency,-1,Staff Interaction
247
+ Unpleasant staff demeanor,-1,Staff Interaction
248
+ Unreliable reservation status,-1,Booking Process
249
+ Unsafe driving experience,-1,Vehicle Quality
250
+ Uncomfortable noise levels,-1,Vehicle Quality
251
+ Unclear damage policy,-1,Communication
252
+ Unhelpful with extensions,-1,Staff Interaction
253
+ Unpleasant booking process,-1,Booking Process
254
+ Unfair deposit handling,-1,Pricing
255
+ Unresponsive to emails,-1,Communication
256
+ Unreliable pickup location,-1,Process Efficiency
257
+ Uncomfortable seat belts,-1,Vehicle Quality
258
+ Unclear fuel return policy,-1,Communication
259
+ Unhelpful with complaints,-1,Customer Service
260
+ Unpleasant vehicle condition,-1,Vehicle Quality
261
+ Unfair cleaning charges,-1,Pricing
262
+ Unresponsive social media,-1,Communication
263
+ Unreliable maintenance,-1,Vehicle Quality
264
+ Uncomfortable leg room,-1,Vehicle Quality
265
+ Unclear cancellation policy,-1,Communication
266
+ Unhelpful with refunds,-1,Customer Service
267
+ Unpleasant service attitude,-1,Customer Service
268
+ Unreliable special offers,-1,Pricing
269
+ Unsafe vehicle handling,-1,Vehicle Quality
270
+ Uncomfortable headroom,-1,Vehicle Quality
271
+ Unclear additional driver policy,-1,Communication
272
+ Unhelpful with insurance claims,-1,Staff Interaction
273
+ Unpleasant return process,-1,Process Efficiency
274
+ Unfair upgrade charges,-1,Pricing
275
+ Unresponsive phone support,-1,Customer Service
276
+ Unreliable vehicle availability,-1,Vehicle Quality
277
+ Uncomfortable armrest position,-1,Vehicle Quality
278
+ Unclear loyalty program,-1,Communication
279
+ Unhelpful with damage disputes,-1,Staff Interaction
280
+ Unpleasant staff communication,-1,Staff Interaction
281
+ Unreliable mileage tracking,-1,Pricing
282
+ Unsafe tire condition,-1,Vehicle Quality
283
+ Uncomfortable pedal placement,-1,Vehicle Quality
284
+ Unclear roadside policy,-1,Communication
285
+ Unhelpful with special needs,-1,Staff Interaction
286
+ Unpleasant rental duration,-1,Overall Experience
287
+ Unfair age restrictions,-1,Pricing
288
+ Unresponsive to special requests,-1,Customer Service
289
+ Unreliable vehicle features,-1,Vehicle Quality
290
+ Uncomfortable for passengers,-1,Vehicle Quality
291
+ Unclear late return options,-1,Communication
292
+ Unhelpful with technical issues,-1,Staff Interaction
293
+ Unpleasant business interaction,-1,Overall Experience
294
+ Unfair insurance requirements,-1,Pricing
295
+ Unresponsive to urgent matters,-1,Customer Service
296
+ Unreliable vehicle performance,-1,Vehicle Quality
297
+ Uncomfortable seat material,-1,Vehicle Quality
298
+ Unclear additional fees,-1,Communication
299
+ Unhelpful with loyalty benefits,-1,Staff Interaction
300
+ Unpleasant company policies,-1,Overall Experience
301
+ Unfair deposit refund,-1,Pricing
302
+ Unresponsive to damage claims,-1,Customer Service
303
+ Unreliable vehicle electronics,-1,Vehicle Quality
304
+ Uncomfortable for elderly,-1,Vehicle Quality
305
+ Unclear vehicle inspection,-1,Communication
306
+ Unhelpful with roadside issues,-1,Staff Interaction
307
+ Unpleasant corporate experience,-1,Overall Experience
308
+ Unfair mileage calculation,-1,Pricing
309
+ Unresponsive to complaints,-1,Customer Service
310
+ Unreliable transmission,-1,Vehicle Quality
311
+ Uncomfortable for disabled,-1,Vehicle Quality
312
+ Unclear pickup procedure,-1,Communication
313
+ Unhelpful with reservation changes,-1,Staff Interaction
314
+ Unpleasant franchise experience,-1,Overall Experience
315
+ Unfair young driver fee,-1,Pricing
316
+ Unresponsive to suggestions,-1,Customer Service
317
+ Unreliable suspension,-1,Vehicle Quality
318
+ Uncomfortable for large families,-1,Vehicle Quality
319
+ Unclear insurance coverage,-1,Communication
320
+ Unhelpful with contract questions,-1,Staff Interaction
321
+ Unpleasant airport rental,-1,Overall Experience
322
+ Unfair additional driver fee,-1,Pricing
323
+ Unresponsive to compliments,-1,Customer Service
324
+ Unreliable braking system,-1,Vehicle Quality
325
+ Uncomfortable for pets,-1,Vehicle Quality
326
+ Unclear special offer terms,-1,Communication
327
+ Unhelpful with vehicle choice,-1,Staff Interaction
328
+ Unpleasant weekend experience,-1,Overall Experience
329
+ Unfair weekend rates,-1,Pricing
330
+ Unresponsive to positive feedback,-1,Customer Service
331
+ Unreliable steering,-1,Vehicle Quality
332
+ Uncomfortable for long trips,-1,Vehicle Quality
333
+ Unclear loyalty benefits,-1,Communication
334
+ Unhelpful with feature explanations,-1,Staff Interaction
335
+ Unpleasant holiday experience,-1,Overall Experience
336
+ Unfair holiday pricing,-1,Pricing
337
+ Unresponsive to thank you notes,-1,Customer Service
338
+ Unreliable engine performance,-1,Vehicle Quality
339
+ Uncomfortable for business use,-1,Vehicle Quality
340
+ Unclear corporate rates,-1,Communication
341
+ Unhelpful with account issues,-1,Staff Interaction
342
+ Unpleasant business rental,-1,Overall Experience
343
+ Unfair business charges,-1,Pricing
344
+ Unresponsive to corporate clients,-1,Customer Service
345
+ Unreliable hybrid system,-1,Vehicle Quality
346
+ Uncomfortable for city driving,-1,Vehicle Quality
347
+ Unclear fuel options,-1,Communication
348
+ Unhelpful with technical features,-1,Staff Interaction
349
+ Unpleasant luxury rental,-1,Overall Experience
350
+ Unfair luxury charges,-1,Pricing
351
+ Unresponsive to VIP customers,-1,Customer Service
352
+ Unreliable premium features,-1,Vehicle Quality
353
+ Uncomfortable sport seats,-1,Vehicle Quality
354
+ Unclear premium benefits,-1,Communication
355
+ Unhelpful with luxury models,-1,Staff Interaction
356
+ Unpleasant SUV experience,-1,Overall Experience
357
+ Unfair SUV rates,-1,Pricing
358
+ Unresponsive to SUV requests,-1,Customer Service
359
+ Unreliable 4WD system,-1,Vehicle Quality
360
+ Uncomfortable third row,-1,Vehicle Quality
361
+ Unclear SUV policies,-1,Communication
362
+ Unhelpful with large vehicle handling,-1,Staff Interaction
363
+ Unpleasant minivan rental,-1,Overall Experience
364
+ Unfair minivan pricing,-1,Pricing
365
+ Unresponsive to family needs,-1,Customer Service
366
+ Unreliable sliding doors,-1,Vehicle Quality
367
+ Uncomfortable minivan seating,-1,Vehicle Quality
368
+ Unclear minivan features,-1,Communication
369
+ Unhelpful with child safety,-1,Staff Interaction
370
+ Unpleasant convertible experience,-1,Overall Experience
371
+ Unfair convertible premium,-1,Pricing
372
+ Unresponsive to roof issues,-1,Customer Service
373
+ Unreliable convertible top,-1,Vehicle Quality
374
+ Uncomfortable wind noise,-1,Vehicle Quality
375
+ Unclear convertible policies,-1,Communication
376
+ Unhelpful with top operation,-1,Staff Interaction
377
+ Unpleasant truck rental,-1,Overall Experience
378
+ Unfair truck deposit,-1,Pricing
379
+ Unresponsive to truck queries,-1,Customer Service
380
+ Unreliable towing capacity,-1,Vehicle Quality
381
+ Uncomfortable truck cabin,-1,Vehicle Quality
382
+ Unclear truck regulations,-1,Communication
383
+ Unhelpful with loading,-1,Staff Interaction
384
+ Unpleasant van experience,-1,Overall Experience
385
+ Unfair van rental rates,-1,Pricing
386
+ Unresponsive to van requests,-1,Customer Service
387
+ Unreliable van features,-1,Vehicle Quality
388
+ Uncomfortable van seating,-1,Vehicle Quality
389
+ Unclear van capacity,-1,Communication
390
+ Unhelpful with van dimensions,-1,Staff Interaction
391
+ Unpleasant eco-car experience,-1,Overall Experience
392
+ Unfair eco-car limitations,-1,Pricing
393
+ Unresponsive to eco concerns,-1,Customer Service
394
+ Unreliable electric range,-1,Vehicle Quality
395
+ Uncomfortable eco-car size,-1,Vehicle Quality
396
+ Unclear charging policies,-1,Communication
397
+ Unhelpful with EV features,-1,Staff Interaction
398
+ Unpleasant sports car rental,-1,Overall Experience
399
+ Unfair sports car deposit,-1,Pricing
400
+ Unresponsive to performance questions,-1,Customer Service
401
+ Unreliable sports handling,-1,Vehicle Quality
402
+ Uncomfortable sports suspension,-1,Vehicle Quality
403
+ Unclear track day policies,-1,Communication
404
+ Unhelpful with performance modes,-1,Staff Interaction
car_rental_feedback_sentiment.csv - Copy.csv ADDED
@@ -0,0 +1,411 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ review,sentiment_value,category
2
+ Good performance of car,1,Vehicle Quality
3
+ Excellent customer service and clean vehicle,1,Customer Service
4
+ Very satisfied with the rental experience,1,Overall Experience
5
+ Friendly staff and smooth process,1,Staff Interaction
6
+ Amazing car condition and quick pickup,1,Vehicle Quality
7
+ Outstanding service,1,Customer Service
8
+ Perfect vehicle for our trip,1,Vehicle Quality
9
+ Great value for money,1,Pricing
10
+ Exceptional customer support,1,Customer Service
11
+ Clean car and professional staff,1,Vehicle Quality
12
+ Smooth booking process,1,Booking Process
13
+ Car was in excellent condition,1,Vehicle Quality
14
+ Highly recommend this rental service,1,Overall Experience
15
+ Staff was very helpful and courteous,1,Staff Interaction
16
+ Vehicle exceeded our expectations,1,Vehicle Quality
17
+ Quick and efficient service,1,Process Efficiency
18
+ Great communication throughout,1,Communication
19
+ Car was spotless and well-maintained,1,Vehicle Quality
20
+ Fantastic rental experience overall,1,Overall Experience
21
+ Professional and reliable service,1,Customer Service
22
+ The car was dirty and smelled bad,-1,Vehicle Quality
23
+ Late delivery and poor communication,-1,Process Efficiency
24
+ The vehicle had mechanical issues,-1,Vehicle Quality
25
+ Terrible customer service experience,-1,Customer Service
26
+ Car broke down during our trip,-1,Vehicle Quality
27
+ Hidden fees not mentioned upfront,-1,Pricing
28
+ Staff was rude and unhelpful,-1,Staff Interaction
29
+ Vehicle was not as described,-1,Vehicle Quality
30
+ Long wait times at pickup,-1,Process Efficiency
31
+ Car had damage that was not disclosed,-1,Vehicle Quality
32
+ Poor fuel efficiency,-1,Vehicle Quality
33
+ Booking system was confusing,-1,Booking Process
34
+ Car interior was damaged and dirty,-1,Vehicle Quality
35
+ Delayed pickup without notification,-1,Process Efficiency
36
+ Overcharged for minor scratches,-1,Pricing
37
+ Vehicle smelled of cigarettes,-1,Vehicle Quality
38
+ Air conditioning was not working,-1,Vehicle Quality
39
+ Car had mechanical problems,-1,Vehicle Quality
40
+ Unprofessional staff behavior,-1,Staff Interaction
41
+ Worst rental experience ever,-1,Overall Experience
42
+ ,,
43
+ ,,
44
+ ,,
45
+ ,,
46
+ Car was decent for the price,0,Vehicle Quality
47
+ Average customer service,0,Customer Service
48
+ ,,
49
+ Car served its purpose,0,Vehicle Quality
50
+ Typical rental experience,0,Overall Experience
51
+ Service was adequate,0,Customer Service
52
+ Car was functional but basic,0,Vehicle Quality
53
+ Standard pickup and return process,0,Process Efficiency
54
+ Average cleanliness and condition,0,Vehicle Quality
55
+ ,,
56
+ Car was okay for short trips,0,Vehicle Quality
57
+ ,,
58
+ Acceptable service quality,0,Customer Service
59
+ Car met minimum requirements,0,Vehicle Quality
60
+ Standard rental car experience,0,Overall Experience
61
+ Neither good nor bad experience,0,Overall Experience
62
+ Superb handling and comfortable ride,1,Vehicle Quality
63
+ Impeccable cleanliness inside and out,1,Vehicle Quality
64
+ Staff went above and beyond to help,1,Staff Interaction
65
+ Best rental rates in town,1,Pricing
66
+ Flawless pickup and return experience,1,Process Efficiency
67
+ Vehicle looked brand new,1,Vehicle Quality
68
+ Extremely satisfied with everything,1,Overall Experience
69
+ Quick response to all my queries,1,Communication
70
+ Perfectly maintained late-model car,1,Vehicle Quality
71
+ Couldn't ask for better service,1,Customer Service
72
+ Convenient location and flexible hours,1,Process Efficiency
73
+ Smooth ride with no issues,1,Vehicle Quality
74
+ Very transparent pricing policy,1,Pricing
75
+ Friendly and knowledgeable agents,1,Staff Interaction
76
+ Modern car with all features working,1,Vehicle Quality
77
+ Made our vacation stress-free,1,Overall Experience
78
+ Excellent roadside assistance,1,Customer Service
79
+ Cleanest rental car I've ever had,1,Vehicle Quality
80
+ Simple online booking system,1,Booking Process
81
+ Prompt service at all times,1,Process Efficiency
82
+ Helpful suggestions for car choice,1,Staff Interaction
83
+ Great selection of vehicles,1,Vehicle Quality
84
+ No surprises at checkout,1,Pricing
85
+ Comfortable seats and quiet cabin,1,Vehicle Quality
86
+ Everything worked perfectly,1,Vehicle Quality
87
+ Would give more stars if possible,1,Overall Experience
88
+ Polite and efficient staff,1,Staff Interaction
89
+ Fastest check-in I've experienced,1,Process Efficiency
90
+ Well-organized rental facility,1,Process Efficiency
91
+ Clearly explained all policies,1,Communication
92
+ Spotless interior with fresh smell,1,Vehicle Quality
93
+ New car with low mileage,1,Vehicle Quality
94
+ Exceeded expectations in every way,1,Overall Experience
95
+ Attentive to all our needs,1,Customer Service
96
+ Perfect car for family vacation,1,Vehicle Quality
97
+ No waiting at pickup location,1,Process Efficiency
98
+ Great experience from start to finish,1,Overall Experience
99
+ Helpful with local driving tips,1,Staff Interaction
100
+ Premium car at standard rates,1,Pricing
101
+ All paperwork was ready in advance,1,Process Efficiency
102
+ Vehicle was detailed to perfection,1,Vehicle Quality
103
+ Smooth transmission and brakes,1,Vehicle Quality
104
+ Best rental company in the area,1,Overall Experience
105
+ Quick resolution of minor issue,1,Customer Service
106
+ Convenient mobile check-in option,1,Booking Process
107
+ Spacious trunk for all our luggage,1,Vehicle Quality
108
+ Excellent GPS system included,1,Vehicle Quality
109
+ Friendly reminder before pickup,1,Communication
110
+ No hidden damage or problems,1,Vehicle Quality
111
+ Perfect rental for business trip,1,Overall Experience
112
+ Car was a pleasure to drive,1,Vehicle Quality
113
+ Staff remembered me from last time,1,Staff Interaction
114
+ Easy to find parking location,1,Process Efficiency
115
+ Great fuel economy on highway,1,Vehicle Quality
116
+ All accessories worked properly,1,Vehicle Quality
117
+ Very professional operation,1,Overall Experience
118
+ Quick replacement when needed,1,Customer Service
119
+ Clear instructions provided,1,Communication
120
+ Like driving a showroom car,1,Vehicle Quality
121
+ No extra charges at return,1,Pricing
122
+ Vehicle was ready early,1,Process Efficiency
123
+ Perfect size for city driving,1,Vehicle Quality
124
+ Helpful with insurance questions,1,Staff Interaction
125
+ Cleanest rental I've ever seen,1,Vehicle Quality
126
+ Made our trip unforgettable,1,Overall Experience
127
+ Fast online reservation system,1,Booking Process
128
+ Excellent condition tires and brakes,1,Vehicle Quality
129
+ No pressure to buy extras,1,Staff Interaction
130
+ Comfortable for long distances,1,Vehicle Quality
131
+ Everything as promised,1,Overall Experience
132
+ Quick inspection at return,1,Process Efficiency
133
+ Great family-friendly options,1,Vehicle Quality
134
+ Super clean and sanitized,1,Vehicle Quality
135
+ Perfect for our road trip,1,Overall Experience
136
+ Helpful with car seat installation,1,Staff Interaction
137
+ No issues with navigation system,1,Vehicle Quality
138
+ Better than expected quality,1,Vehicle Quality
139
+ Very satisfied customer,1,Overall Experience
140
+ Car reeked of stale smoke,-1,Vehicle Quality
141
+ Engine warning light came on,-1,Vehicle Quality
142
+ Rude staff ignored my complaints,-1,Staff Interaction
143
+ Waited over an hour to get car,-1,Process Efficiency
144
+ Broken seat adjuster not disclosed,-1,Vehicle Quality
145
+ Dirty exterior with bird droppings,-1,Vehicle Quality
146
+ Charged for pre-existing damage,-1,Pricing
147
+ AC blew warm air only,-1,Vehicle Quality
148
+ Reservation lost despite confirmation,-1,Booking Process
149
+ No apology for their mistakes,-1,Customer Service
150
+ Uncomfortable seats caused back pain,-1,Vehicle Quality
151
+ Radio didn't work at all,-1,Vehicle Quality
152
+ Overpriced for what we received,-1,Pricing
153
+ No help with flat tire,-1,Customer Service
154
+ Car had no power when accelerating,-1,Vehicle Quality
155
+ Filthy cup holders and dashboard,-1,Vehicle Quality
156
+ Extra insurance pushed aggressively,-1,Staff Interaction
157
+ Key fob battery died immediately,-1,Vehicle Quality
158
+ No child seats available as promised,-1,Vehicle Quality
159
+ Scratches all over the body,-1,Vehicle Quality
160
+ No refund for early return,-1,Pricing
161
+ Dented bumper covered up,-1,Vehicle Quality
162
+ Staff argued about damage claims,-1,Staff Interaction
163
+ Broken door handle made entry difficult,-1,Vehicle Quality
164
+ Reservation system crashed,-1,Booking Process
165
+ No response to complaint emails,-1,Communication
166
+ Unsafe bald tires,-1,Vehicle Quality
167
+ Charged cleaning fee unjustly,-1,Pricing
168
+ No GPS despite reservation note,-1,Vehicle Quality
169
+ Dirty floor mats with stains,-1,Vehicle Quality
170
+ Engine made strange noises,-1,Vehicle Quality
171
+ No courtesy shuttle as advertised,-1,Process Efficiency
172
+ Rental counter understaffed,-1,Process Efficiency
173
+ Car smelled like wet dog,-1,Vehicle Quality
174
+ No instructions for features,-1,Communication
175
+ Hard to reach customer service,-1,Customer Service
176
+ Stained upholstery and seats,-1,Vehicle Quality
177
+ Charged twice for same rental,-1,Pricing
178
+ No warning about toll charges,-1,Communication
179
+ Unreliable pickup service,-1,Process Efficiency
180
+ Broken climate control system,-1,Vehicle Quality
181
+ Reserved model not available,-1,Vehicle Quality
182
+ No compensation for inconvenience,-1,Customer Service
183
+ Dirty windows impaired visibility,-1,Vehicle Quality
184
+ Excessive paperwork required,-1,Process Efficiency
185
+ No help with luggage,-1,Staff Interaction
186
+ Dashboard lights flickered,-1,Vehicle Quality
187
+ No follow-up after complaint,-1,Customer Service
188
+ Uncomfortable ride quality,-1,Vehicle Quality
189
+ Misleading photos of vehicle,-1,Vehicle Quality
190
+ Late night return not accommodated,-1,Process Efficiency
191
+ No spare tire in trunk,-1,Vehicle Quality
192
+ Charged for full tank despite refill,-1,Pricing
193
+ Worn out brake pads,-1,Vehicle Quality
194
+ No response to reservation query,-1,Communication
195
+ Unpleasant chemical smell inside,-1,Vehicle Quality
196
+ Damaged wheel covers,-1,Vehicle Quality
197
+ No apology for overbooking,-1,Customer Service
198
+ Difficult to find location,-1,Process Efficiency
199
+ No child lock functionality,-1,Vehicle Quality
200
+ Excessive wear and tear,-1,Vehicle Quality
201
+ No assistance at return area,-1,Staff Interaction
202
+ Sticky steering wheel,-1,Vehicle Quality
203
+ Broken cup holders,-1,Vehicle Quality
204
+ No proper cleaning between rentals,-1,Vehicle Quality
205
+ Unclear fuel policy,-1,Communication
206
+ Unresponsive to phone calls,-1,Customer Service
207
+ Faulty Bluetooth connection,-1,Vehicle Quality
208
+ No handicap accessibility,-1,Process Efficiency
209
+ Damaged interior trim,-1,Vehicle Quality
210
+ No compensation for delay,-1,Customer Service
211
+ Unpleasant staff attitude,-1,Staff Interaction
212
+ No proper maintenance records,-1,Vehicle Quality
213
+ Unsafe vehicle condition,-1,Vehicle Quality
214
+ No smile or greeting,-1,Staff Interaction
215
+ Unreliable reservation system,-1,Booking Process
216
+ No proper signage at location,-1,Process Efficiency
217
+ Uncomfortable headrest position,-1,Vehicle Quality
218
+ No option to extend rental,-1,Process Efficiency
219
+ Unfair damage assessment,-1,Pricing
220
+ No proper cleaning supplies,-1,Vehicle Quality
221
+ Unhelpful with directions,-1,Staff Interaction
222
+ Unreliable pickup time,-1,Process Efficiency
223
+ Unpleasant return experience,-1,Overall Experience
224
+ Unclear pricing structure,-1,Pricing
225
+ Unprofessional email responses,-1,Communication
226
+ Unsafe parking area,-1,Process Efficiency
227
+ Uncomfortable for tall drivers,-1,Vehicle Quality
228
+ Unacceptable wait time,-1,Process Efficiency
229
+ Unpleasant first impression,-1,Overall Experience
230
+ Unfair mileage charges,-1,Pricing
231
+ Unresponsive manager,-1,Customer Service
232
+ Unreliable vehicle history,-1,Vehicle Quality
233
+ Uncomfortable back seats,-1,Vehicle Quality
234
+ Unclear contract terms,-1,Communication
235
+ Unhelpful at drop-off,-1,Staff Interaction
236
+ Unpleasant customer service,-1,Customer Service
237
+ Unreliable app functionality,-1,Booking Process
238
+ Unsafe child seat installation,-1,Vehicle Quality
239
+ Unfair late return policy,-1,Pricing
240
+ Unprofessional uniform,-1,Staff Interaction
241
+ Unacceptable cleanliness,-1,Vehicle Quality
242
+ Unpleasant smell throughout,-1,Vehicle Quality
243
+ Unreliable roadside assistance,-1,Customer Service
244
+ Uncomfortable driving position,-1,Vehicle Quality
245
+ Unclear insurance options,-1,Communication
246
+ Unhelpful with special requests,-1,Staff Interaction
247
+ Unpleasant overall experience,-1,Overall Experience
248
+ Unfair additional charges,-1,Pricing
249
+ Unresponsive to feedback,-1,Customer Service
250
+ Unreliable vehicle condition,-1,Vehicle Quality
251
+ Uncomfortable climate control,-1,Vehicle Quality
252
+ Unclear return instructions,-1,Communication
253
+ Unhelpful during emergency,-1,Staff Interaction
254
+ Unpleasant staff demeanor,-1,Staff Interaction
255
+ Unreliable reservation status,-1,Booking Process
256
+ Unsafe driving experience,-1,Vehicle Quality
257
+ Uncomfortable noise levels,-1,Vehicle Quality
258
+ Unclear damage policy,-1,Communication
259
+ Unhelpful with extensions,-1,Staff Interaction
260
+ Unpleasant booking process,-1,Booking Process
261
+ Unfair deposit handling,-1,Pricing
262
+ Unresponsive to emails,-1,Communication
263
+ Unreliable pickup location,-1,Process Efficiency
264
+ Uncomfortable seat belts,-1,Vehicle Quality
265
+ Unclear fuel return policy,-1,Communication
266
+ Unhelpful with complaints,-1,Customer Service
267
+ Unpleasant vehicle condition,-1,Vehicle Quality
268
+ Unfair cleaning charges,-1,Pricing
269
+ Unresponsive social media,-1,Communication
270
+ Unreliable maintenance,-1,Vehicle Quality
271
+ Uncomfortable leg room,-1,Vehicle Quality
272
+ Unclear cancellation policy,-1,Communication
273
+ Unhelpful with refunds,-1,Customer Service
274
+ Unpleasant service attitude,-1,Customer Service
275
+ Unreliable special offers,-1,Pricing
276
+ Unsafe vehicle handling,-1,Vehicle Quality
277
+ Uncomfortable headroom,-1,Vehicle Quality
278
+ Unclear additional driver policy,-1,Communication
279
+ Unhelpful with insurance claims,-1,Staff Interaction
280
+ Unpleasant return process,-1,Process Efficiency
281
+ Unfair upgrade charges,-1,Pricing
282
+ Unresponsive phone support,-1,Customer Service
283
+ Unreliable vehicle availability,-1,Vehicle Quality
284
+ Uncomfortable armrest position,-1,Vehicle Quality
285
+ Unclear loyalty program,-1,Communication
286
+ Unhelpful with damage disputes,-1,Staff Interaction
287
+ Unpleasant staff communication,-1,Staff Interaction
288
+ Unreliable mileage tracking,-1,Pricing
289
+ Unsafe tire condition,-1,Vehicle Quality
290
+ Uncomfortable pedal placement,-1,Vehicle Quality
291
+ Unclear roadside policy,-1,Communication
292
+ Unhelpful with special needs,-1,Staff Interaction
293
+ Unpleasant rental duration,-1,Overall Experience
294
+ Unfair age restrictions,-1,Pricing
295
+ Unresponsive to special requests,-1,Customer Service
296
+ Unreliable vehicle features,-1,Vehicle Quality
297
+ Uncomfortable for passengers,-1,Vehicle Quality
298
+ Unclear late return options,-1,Communication
299
+ Unhelpful with technical issues,-1,Staff Interaction
300
+ Unpleasant business interaction,-1,Overall Experience
301
+ Unfair insurance requirements,-1,Pricing
302
+ Unresponsive to urgent matters,-1,Customer Service
303
+ Unreliable vehicle performance,-1,Vehicle Quality
304
+ Uncomfortable seat material,-1,Vehicle Quality
305
+ Unclear additional fees,-1,Communication
306
+ Unhelpful with loyalty benefits,-1,Staff Interaction
307
+ Unpleasant company policies,-1,Overall Experience
308
+ Unfair deposit refund,-1,Pricing
309
+ Unresponsive to damage claims,-1,Customer Service
310
+ Unreliable vehicle electronics,-1,Vehicle Quality
311
+ Uncomfortable for elderly,-1,Vehicle Quality
312
+ Unclear vehicle inspection,-1,Communication
313
+ Unhelpful with roadside issues,-1,Staff Interaction
314
+ Unpleasant corporate experience,-1,Overall Experience
315
+ Unfair mileage calculation,-1,Pricing
316
+ Unresponsive to complaints,-1,Customer Service
317
+ Unreliable transmission,-1,Vehicle Quality
318
+ Uncomfortable for disabled,-1,Vehicle Quality
319
+ Unclear pickup procedure,-1,Communication
320
+ Unhelpful with reservation changes,-1,Staff Interaction
321
+ Unpleasant franchise experience,-1,Overall Experience
322
+ Unfair young driver fee,-1,Pricing
323
+ Unresponsive to suggestions,-1,Customer Service
324
+ Unreliable suspension,-1,Vehicle Quality
325
+ Uncomfortable for large families,-1,Vehicle Quality
326
+ Unclear insurance coverage,-1,Communication
327
+ Unhelpful with contract questions,-1,Staff Interaction
328
+ Unpleasant airport rental,-1,Overall Experience
329
+ Unfair additional driver fee,-1,Pricing
330
+ Unresponsive to compliments,-1,Customer Service
331
+ Unreliable braking system,-1,Vehicle Quality
332
+ Uncomfortable for pets,-1,Vehicle Quality
333
+ Unclear special offer terms,-1,Communication
334
+ Unhelpful with vehicle choice,-1,Staff Interaction
335
+ Unpleasant weekend experience,-1,Overall Experience
336
+ Unfair weekend rates,-1,Pricing
337
+ Unresponsive to positive feedback,-1,Customer Service
338
+ Unreliable steering,-1,Vehicle Quality
339
+ Uncomfortable for long trips,-1,Vehicle Quality
340
+ Unclear loyalty benefits,-1,Communication
341
+ Unhelpful with feature explanations,-1,Staff Interaction
342
+ Unpleasant holiday experience,-1,Overall Experience
343
+ Unfair holiday pricing,-1,Pricing
344
+ Unresponsive to thank you notes,-1,Customer Service
345
+ Unreliable engine performance,-1,Vehicle Quality
346
+ Uncomfortable for business use,-1,Vehicle Quality
347
+ Unclear corporate rates,-1,Communication
348
+ Unhelpful with account issues,-1,Staff Interaction
349
+ Unpleasant business rental,-1,Overall Experience
350
+ Unfair business charges,-1,Pricing
351
+ Unresponsive to corporate clients,-1,Customer Service
352
+ Unreliable hybrid system,-1,Vehicle Quality
353
+ Uncomfortable for city driving,-1,Vehicle Quality
354
+ Unclear fuel options,-1,Communication
355
+ Unhelpful with technical features,-1,Staff Interaction
356
+ Unpleasant luxury rental,-1,Overall Experience
357
+ Unfair luxury charges,-1,Pricing
358
+ Unresponsive to VIP customers,-1,Customer Service
359
+ Unreliable premium features,-1,Vehicle Quality
360
+ Uncomfortable sport seats,-1,Vehicle Quality
361
+ Unclear premium benefits,-1,Communication
362
+ Unhelpful with luxury models,-1,Staff Interaction
363
+ Unpleasant SUV experience,-1,Overall Experience
364
+ Unfair SUV rates,-1,Pricing
365
+ Unresponsive to SUV requests,-1,Customer Service
366
+ Unreliable 4WD system,-1,Vehicle Quality
367
+ Uncomfortable third row,-1,Vehicle Quality
368
+ Unclear SUV policies,-1,Communication
369
+ Unhelpful with large vehicle handling,-1,Staff Interaction
370
+ Unpleasant minivan rental,-1,Overall Experience
371
+ Unfair minivan pricing,-1,Pricing
372
+ Unresponsive to family needs,-1,Customer Service
373
+ Unreliable sliding doors,-1,Vehicle Quality
374
+ Uncomfortable minivan seating,-1,Vehicle Quality
375
+ Unclear minivan features,-1,Communication
376
+ Unhelpful with child safety,-1,Staff Interaction
377
+ Unpleasant convertible experience,-1,Overall Experience
378
+ Unfair convertible premium,-1,Pricing
379
+ Unresponsive to roof issues,-1,Customer Service
380
+ Unreliable convertible top,-1,Vehicle Quality
381
+ Uncomfortable wind noise,-1,Vehicle Quality
382
+ Unclear convertible policies,-1,Communication
383
+ Unhelpful with top operation,-1,Staff Interaction
384
+ Unpleasant truck rental,-1,Overall Experience
385
+ Unfair truck deposit,-1,Pricing
386
+ Unresponsive to truck queries,-1,Customer Service
387
+ Unreliable towing capacity,-1,Vehicle Quality
388
+ Uncomfortable truck cabin,-1,Vehicle Quality
389
+ Unclear truck regulations,-1,Communication
390
+ Unhelpful with loading,-1,Staff Interaction
391
+ Unpleasant van experience,-1,Overall Experience
392
+ Unfair van rental rates,-1,Pricing
393
+ Unresponsive to van requests,-1,Customer Service
394
+ Unreliable van features,-1,Vehicle Quality
395
+ Uncomfortable van seating,-1,Vehicle Quality
396
+ Unclear van capacity,-1,Communication
397
+ Unhelpful with van dimensions,-1,Staff Interaction
398
+ Unpleasant eco-car experience,-1,Overall Experience
399
+ Unfair eco-car limitations,-1,Pricing
400
+ Unresponsive to eco concerns,-1,Customer Service
401
+ Unreliable electric range,-1,Vehicle Quality
402
+ Uncomfortable eco-car size,-1,Vehicle Quality
403
+ Unclear charging policies,-1,Communication
404
+ Unhelpful with EV features,-1,Staff Interaction
405
+ Unpleasant sports car rental,-1,Overall Experience
406
+ Unfair sports car deposit,-1,Pricing
407
+ Unresponsive to performance questions,-1,Customer Service
408
+ Unreliable sports handling,-1,Vehicle Quality
409
+ Uncomfortable sports suspension,-1,Vehicle Quality
410
+ Unclear track day policies,-1,Communication
411
+ Unhelpful with performance modes,-1,Staff Interaction
car_rental_feedback_sentiment.csv.csv ADDED
@@ -0,0 +1,412 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ Column1,Column2,Column3,Column4
2
+ review,sentiment_value,category,
3
+ Good performance of car,1,Vehicle Quality,
4
+ Excellent customer service and clean vehicle,1,Customer Service,
5
+ Very satisfied with the rental experience,1,Overall Experience,
6
+ Friendly staff and smooth process,1,Staff Interaction,
7
+ Amazing car condition and quick pickup,1,Vehicle Quality,
8
+ Outstanding service,1,Customer Service,
9
+ Perfect vehicle for our trip,1,Vehicle Quality,
10
+ Great value for money,1,Pricing,
11
+ Exceptional customer support,1,Customer Service,
12
+ Clean car and professional staff,1,Vehicle Quality,
13
+ Smooth booking process,1,Booking Process,
14
+ Car was in excellent condition,1,Vehicle Quality,
15
+ Highly recommend this rental service,1,Overall Experience,
16
+ Staff was very helpful and courteous,1,Staff Interaction,
17
+ Vehicle exceeded our expectations,1,Vehicle Quality,
18
+ Quick and efficient service,1,Process Efficiency,
19
+ Great communication throughout,1,Communication,
20
+ Car was spotless and well-maintained,1,Vehicle Quality,
21
+ Fantastic rental experience overall,1,Overall Experience,
22
+ Professional and reliable service,1,Customer Service,
23
+ The car was dirty and smelled bad,-1,Vehicle Quality,
24
+ Late delivery and poor communication,-1,Process Efficiency,
25
+ The vehicle had mechanical issues,-1,Vehicle Quality,
26
+ Terrible customer service experience,-1,Customer Service,
27
+ Car broke down during our trip,-1,Vehicle Quality,
28
+ Hidden fees not mentioned upfront,-1,Pricing,
29
+ Staff was rude and unhelpful,-1,Staff Interaction,
30
+ Vehicle was not as described,-1,Vehicle Quality,
31
+ Long wait times at pickup,-1,Process Efficiency,
32
+ Car had damage that was not disclosed,-1,Vehicle Quality,
33
+ Poor fuel efficiency,-1,Vehicle Quality,
34
+ Booking system was confusing,-1,Booking Process,
35
+ Car interior was damaged and dirty,-1,Vehicle Quality,
36
+ Delayed pickup without notification,-1,Process Efficiency,
37
+ Overcharged for minor scratches,-1,Pricing,
38
+ Vehicle smelled of cigarettes,-1,Vehicle Quality,
39
+ Air conditioning was not working,-1,Vehicle Quality,
40
+ Car had mechanical problems,-1,Vehicle Quality,
41
+ Unprofessional staff behavior,-1,Staff Interaction,
42
+ Worst rental experience ever,-1,Overall Experience,
43
+ ,,,
44
+ ,,,
45
+ ,,,
46
+ ,,,
47
+ Car was decent for the price,0,Vehicle Quality,
48
+ Average customer service,0,Customer Service,
49
+ ,,,
50
+ Car served its purpose,0,Vehicle Quality,
51
+ Typical rental experience,0,Overall Experience,
52
+ Service was adequate,0,Customer Service,
53
+ Car was functional but basic,0,Vehicle Quality,
54
+ Standard pickup and return process,0,Process Efficiency,
55
+ Average cleanliness and condition,0,Vehicle Quality,
56
+ ,,,
57
+ Car was okay for short trips,0,Vehicle Quality,
58
+ ,,,
59
+ Acceptable service quality,0,Customer Service,
60
+ Car met minimum requirements,0,Vehicle Quality,
61
+ Standard rental car experience,0,Overall Experience,
62
+ Neither good nor bad experience,0,Overall Experience,
63
+ Superb handling and comfortable ride,1,Vehicle Quality,
64
+ Impeccable cleanliness inside and out,1,Vehicle Quality,
65
+ Staff went above and beyond to help,1,Staff Interaction,
66
+ Best rental rates in town,1,Pricing,
67
+ Flawless pickup and return experience,1,Process Efficiency,
68
+ Vehicle looked brand new,1,Vehicle Quality,
69
+ Extremely satisfied with everything,1,Overall Experience,
70
+ Quick response to all my queries,1,Communication,
71
+ Perfectly maintained late-model car,1,Vehicle Quality,
72
+ Couldn't ask for better service,1,Customer Service,
73
+ Convenient location and flexible hours,1,Process Efficiency,
74
+ Smooth ride with no issues,1,Vehicle Quality,
75
+ Very transparent pricing policy,1,Pricing,
76
+ Friendly and knowledgeable agents,1,Staff Interaction,
77
+ Modern car with all features working,1,Vehicle Quality,
78
+ Made our vacation stress-free,1,Overall Experience,
79
+ Excellent roadside assistance,1,Customer Service,
80
+ Cleanest rental car I've ever had,1,Vehicle Quality,
81
+ Simple online booking system,1,Booking Process,
82
+ Prompt service at all times,1,Process Efficiency,
83
+ Helpful suggestions for car choice,1,Staff Interaction,
84
+ Great selection of vehicles,1,Vehicle Quality,
85
+ No surprises at checkout,1,Pricing,
86
+ Comfortable seats and quiet cabin,1,Vehicle Quality,
87
+ Everything worked perfectly,1,Vehicle Quality,
88
+ Would give more stars if possible,1,Overall Experience,
89
+ Polite and efficient staff,1,Staff Interaction,
90
+ Fastest check-in I've experienced,1,Process Efficiency,
91
+ Well-organized rental facility,1,Process Efficiency,
92
+ Clearly explained all policies,1,Communication,
93
+ Spotless interior with fresh smell,1,Vehicle Quality,
94
+ New car with low mileage,1,Vehicle Quality,
95
+ Exceeded expectations in every way,1,Overall Experience,
96
+ Attentive to all our needs,1,Customer Service,
97
+ Perfect car for family vacation,1,Vehicle Quality,
98
+ No waiting at pickup location,1,Process Efficiency,
99
+ Great experience from start to finish,1,Overall Experience,
100
+ Helpful with local driving tips,1,Staff Interaction,
101
+ Premium car at standard rates,1,Pricing,
102
+ All paperwork was ready in advance,1,Process Efficiency,
103
+ Vehicle was detailed to perfection,1,Vehicle Quality,
104
+ Smooth transmission and brakes,1,Vehicle Quality,
105
+ Best rental company in the area,1,Overall Experience,
106
+ Quick resolution of minor issue,1,Customer Service,
107
+ Convenient mobile check-in option,1,Booking Process,
108
+ Spacious trunk for all our luggage,1,Vehicle Quality,
109
+ Excellent GPS system included,1,Vehicle Quality,
110
+ Friendly reminder before pickup,1,Communication,
111
+ No hidden damage or problems,1,Vehicle Quality,
112
+ Perfect rental for business trip,1,Overall Experience,
113
+ Car was a pleasure to drive,1,Vehicle Quality,
114
+ Staff remembered me from last time,1,Staff Interaction,
115
+ Easy to find parking location,1,Process Efficiency,
116
+ Great fuel economy on highway,1,Vehicle Quality,
117
+ All accessories worked properly,1,Vehicle Quality,
118
+ Very professional operation,1,Overall Experience,
119
+ Quick replacement when needed,1,Customer Service,
120
+ Clear instructions provided,1,Communication,
121
+ Like driving a showroom car,1,Vehicle Quality,
122
+ No extra charges at return,1,Pricing,
123
+ Vehicle was ready early,1,Process Efficiency,
124
+ Perfect size for city driving,1,Vehicle Quality,
125
+ Helpful with insurance questions,1,Staff Interaction,
126
+ Cleanest rental I've ever seen,1,Vehicle Quality,
127
+ Made our trip unforgettable,1,Overall Experience,
128
+ Fast online reservation system,1,Booking Process,
129
+ Excellent condition tires and brakes,1,Vehicle Quality,
130
+ No pressure to buy extras,1,Staff Interaction,
131
+ Comfortable for long distances,1,Vehicle Quality,
132
+ Everything as promised,1,Overall Experience,
133
+ Quick inspection at return,1,Process Efficiency,
134
+ Great family-friendly options,1,Vehicle Quality,
135
+ Super clean and sanitized,1,Vehicle Quality,
136
+ Perfect for our road trip,1,Overall Experience,
137
+ Helpful with car seat installation,1,Staff Interaction,
138
+ No issues with navigation system,1,Vehicle Quality,
139
+ Better than expected quality,1,Vehicle Quality,
140
+ Very satisfied customer,1,Overall Experience,
141
+ Car reeked of stale smoke,-1,Vehicle Quality,
142
+ Engine warning light came on,-1,Vehicle Quality,
143
+ Rude staff ignored my complaints,-1,Staff Interaction,
144
+ Waited over an hour to get car,-1,Process Efficiency,
145
+ Broken seat adjuster not disclosed,-1,Vehicle Quality,
146
+ Dirty exterior with bird droppings,-1,Vehicle Quality,
147
+ Charged for pre-existing damage,-1,Pricing,
148
+ AC blew warm air only,-1,Vehicle Quality,
149
+ Reservation lost despite confirmation,-1,Booking Process,
150
+ No apology for their mistakes,-1,Customer Service,
151
+ Uncomfortable seats caused back pain,-1,Vehicle Quality,
152
+ Radio didn't work at all,-1,Vehicle Quality,
153
+ Overpriced for what we received,-1,Pricing,
154
+ No help with flat tire,-1,Customer Service,
155
+ Car had no power when accelerating,-1,Vehicle Quality,
156
+ Filthy cup holders and dashboard,-1,Vehicle Quality,
157
+ Extra insurance pushed aggressively,-1,Staff Interaction,
158
+ Key fob battery died immediately,-1,Vehicle Quality,
159
+ No child seats available as promised,-1,Vehicle Quality,
160
+ Scratches all over the body,-1,Vehicle Quality,
161
+ No refund for early return,-1,Pricing,
162
+ Dented bumper covered up,-1,Vehicle Quality,
163
+ Staff argued about damage claims,-1,Staff Interaction,
164
+ Broken door handle made entry difficult,-1,Vehicle Quality,
165
+ Reservation system crashed,-1,Booking Process,
166
+ No response to complaint emails,-1,Communication,
167
+ Unsafe bald tires,-1,Vehicle Quality,
168
+ Charged cleaning fee unjustly,-1,Pricing,
169
+ No GPS despite reservation note,-1,Vehicle Quality,
170
+ Dirty floor mats with stains,-1,Vehicle Quality,
171
+ Engine made strange noises,-1,Vehicle Quality,
172
+ No courtesy shuttle as advertised,-1,Process Efficiency,
173
+ Rental counter understaffed,-1,Process Efficiency,
174
+ Car smelled like wet dog,-1,Vehicle Quality,
175
+ No instructions for features,-1,Communication,
176
+ Hard to reach customer service,-1,Customer Service,
177
+ Stained upholstery and seats,-1,Vehicle Quality,
178
+ Charged twice for same rental,-1,Pricing,
179
+ No warning about toll charges,-1,Communication,
180
+ Unreliable pickup service,-1,Process Efficiency,
181
+ Broken climate control system,-1,Vehicle Quality,
182
+ Reserved model not available,-1,Vehicle Quality,
183
+ No compensation for inconvenience,-1,Customer Service,
184
+ Dirty windows impaired visibility,-1,Vehicle Quality,
185
+ Excessive paperwork required,-1,Process Efficiency,
186
+ No help with luggage,-1,Staff Interaction,
187
+ Dashboard lights flickered,-1,Vehicle Quality,
188
+ No follow-up after complaint,-1,Customer Service,
189
+ Uncomfortable ride quality,-1,Vehicle Quality,
190
+ Misleading photos of vehicle,-1,Vehicle Quality,
191
+ Late night return not accommodated,-1,Process Efficiency,
192
+ No spare tire in trunk,-1,Vehicle Quality,
193
+ Charged for full tank despite refill,-1,Pricing,
194
+ Worn out brake pads,-1,Vehicle Quality,
195
+ No response to reservation query,-1,Communication,
196
+ Unpleasant chemical smell inside,-1,Vehicle Quality,
197
+ Damaged wheel covers,-1,Vehicle Quality,
198
+ No apology for overbooking,-1,Customer Service,
199
+ Difficult to find location,-1,Process Efficiency,
200
+ No child lock functionality,-1,Vehicle Quality,
201
+ Excessive wear and tear,-1,Vehicle Quality,
202
+ No assistance at return area,-1,Staff Interaction,
203
+ Sticky steering wheel,-1,Vehicle Quality,
204
+ Broken cup holders,-1,Vehicle Quality,
205
+ No proper cleaning between rentals,-1,Vehicle Quality,
206
+ Unclear fuel policy,-1,Communication,
207
+ Unresponsive to phone calls,-1,Customer Service,
208
+ Faulty Bluetooth connection,-1,Vehicle Quality,
209
+ No handicap accessibility,-1,Process Efficiency,
210
+ Damaged interior trim,-1,Vehicle Quality,
211
+ No compensation for delay,-1,Customer Service,
212
+ Unpleasant staff attitude,-1,Staff Interaction,
213
+ No proper maintenance records,-1,Vehicle Quality,
214
+ Unsafe vehicle condition,-1,Vehicle Quality,
215
+ No smile or greeting,-1,Staff Interaction,
216
+ Unreliable reservation system,-1,Booking Process,
217
+ No proper signage at location,-1,Process Efficiency,
218
+ Uncomfortable headrest position,-1,Vehicle Quality,
219
+ No option to extend rental,-1,Process Efficiency,
220
+ Unfair damage assessment,-1,Pricing,
221
+ No proper cleaning supplies,-1,Vehicle Quality,
222
+ Unhelpful with directions,-1,Staff Interaction,
223
+ Unreliable pickup time,-1,Process Efficiency,
224
+ Unpleasant return experience,-1,Overall Experience,
225
+ Unclear pricing structure,-1,Pricing,
226
+ Unprofessional email responses,-1,Communication,
227
+ Unsafe parking area,-1,Process Efficiency,
228
+ Uncomfortable for tall drivers,-1,Vehicle Quality,
229
+ Unacceptable wait time,-1,Process Efficiency,
230
+ Unpleasant first impression,-1,Overall Experience,
231
+ Unfair mileage charges,-1,Pricing,
232
+ Unresponsive manager,-1,Customer Service,
233
+ Unreliable vehicle history,-1,Vehicle Quality,
234
+ Uncomfortable back seats,-1,Vehicle Quality,
235
+ Unclear contract terms,-1,Communication,
236
+ Unhelpful at drop-off,-1,Staff Interaction,
237
+ Unpleasant customer service,-1,Customer Service,
238
+ Unreliable app functionality,-1,Booking Process,
239
+ Unsafe child seat installation,-1,Vehicle Quality,
240
+ Unfair late return policy,-1,Pricing,
241
+ Unprofessional uniform,-1,Staff Interaction,
242
+ Unacceptable cleanliness,-1,Vehicle Quality,
243
+ Unpleasant smell throughout,-1,Vehicle Quality,
244
+ Unreliable roadside assistance,-1,Customer Service,
245
+ Uncomfortable driving position,-1,Vehicle Quality,
246
+ Unclear insurance options,-1,Communication,
247
+ Unhelpful with special requests,-1,Staff Interaction,
248
+ Unpleasant overall experience,-1,Overall Experience,
249
+ Unfair additional charges,-1,Pricing,
250
+ Unresponsive to feedback,-1,Customer Service,
251
+ Unreliable vehicle condition,-1,Vehicle Quality,
252
+ Uncomfortable climate control,-1,Vehicle Quality,
253
+ Unclear return instructions,-1,Communication,
254
+ Unhelpful during emergency,-1,Staff Interaction,
255
+ Unpleasant staff demeanor,-1,Staff Interaction,
256
+ Unreliable reservation status,-1,Booking Process,
257
+ Unsafe driving experience,-1,Vehicle Quality,
258
+ Uncomfortable noise levels,-1,Vehicle Quality,
259
+ Unclear damage policy,-1,Communication,
260
+ Unhelpful with extensions,-1,Staff Interaction,
261
+ Unpleasant booking process,-1,Booking Process,
262
+ Unfair deposit handling,-1,Pricing,
263
+ Unresponsive to emails,-1,Communication,
264
+ Unreliable pickup location,-1,Process Efficiency,
265
+ Uncomfortable seat belts,-1,Vehicle Quality,
266
+ Unclear fuel return policy,-1,Communication,
267
+ Unhelpful with complaints,-1,Customer Service,
268
+ Unpleasant vehicle condition,-1,Vehicle Quality,
269
+ Unfair cleaning charges,-1,Pricing,
270
+ Unresponsive social media,-1,Communication,
271
+ Unreliable maintenance,-1,Vehicle Quality,
272
+ Uncomfortable leg room,-1,Vehicle Quality,
273
+ Unclear cancellation policy,-1,Communication,
274
+ Unhelpful with refunds,-1,Customer Service,
275
+ Unpleasant service attitude,-1,Customer Service,
276
+ Unreliable special offers,-1,Pricing,
277
+ Unsafe vehicle handling,-1,Vehicle Quality,
278
+ Uncomfortable headroom,-1,Vehicle Quality,
279
+ Unclear additional driver policy,-1,Communication,
280
+ Unhelpful with insurance claims,-1,Staff Interaction,
281
+ Unpleasant return process,-1,Process Efficiency,
282
+ Unfair upgrade charges,-1,Pricing,
283
+ Unresponsive phone support,-1,Customer Service,
284
+ Unreliable vehicle availability,-1,Vehicle Quality,
285
+ Uncomfortable armrest position,-1,Vehicle Quality,
286
+ Unclear loyalty program,-1,Communication,
287
+ Unhelpful with damage disputes,-1,Staff Interaction,
288
+ Unpleasant staff communication,-1,Staff Interaction,
289
+ Unreliable mileage tracking,-1,Pricing,
290
+ Unsafe tire condition,-1,Vehicle Quality,
291
+ Uncomfortable pedal placement,-1,Vehicle Quality,
292
+ Unclear roadside policy,-1,Communication,
293
+ Unhelpful with special needs,-1,Staff Interaction,
294
+ Unpleasant rental duration,-1,Overall Experience,
295
+ Unfair age restrictions,-1,Pricing,
296
+ Unresponsive to special requests,-1,Customer Service,
297
+ Unreliable vehicle features,-1,Vehicle Quality,
298
+ Uncomfortable for passengers,-1,Vehicle Quality,
299
+ Unclear late return options,-1,Communication,
300
+ Unhelpful with technical issues,-1,Staff Interaction,
301
+ Unpleasant business interaction,-1,Overall Experience,
302
+ Unfair insurance requirements,-1,Pricing,
303
+ Unresponsive to urgent matters,-1,Customer Service,
304
+ Unreliable vehicle performance,-1,Vehicle Quality,
305
+ Uncomfortable seat material,-1,Vehicle Quality,
306
+ Unclear additional fees,-1,Communication,
307
+ Unhelpful with loyalty benefits,-1,Staff Interaction,
308
+ Unpleasant company policies,-1,Overall Experience,
309
+ Unfair deposit refund,-1,Pricing,
310
+ Unresponsive to damage claims,-1,Customer Service,
311
+ Unreliable vehicle electronics,-1,Vehicle Quality,
312
+ Uncomfortable for elderly,-1,Vehicle Quality,
313
+ Unclear vehicle inspection,-1,Communication,
314
+ Unhelpful with roadside issues,-1,Staff Interaction,
315
+ Unpleasant corporate experience,-1,Overall Experience,
316
+ Unfair mileage calculation,-1,Pricing,
317
+ Unresponsive to complaints,-1,Customer Service,
318
+ Unreliable transmission,-1,Vehicle Quality,
319
+ Uncomfortable for disabled,-1,Vehicle Quality,
320
+ Unclear pickup procedure,-1,Communication,
321
+ Unhelpful with reservation changes,-1,Staff Interaction,
322
+ Unpleasant franchise experience,-1,Overall Experience,
323
+ Unfair young driver fee,-1,Pricing,
324
+ Unresponsive to suggestions,-1,Customer Service,
325
+ Unreliable suspension,-1,Vehicle Quality,
326
+ Uncomfortable for large families,-1,Vehicle Quality,
327
+ Unclear insurance coverage,-1,Communication,
328
+ Unhelpful with contract questions,-1,Staff Interaction,
329
+ Unpleasant airport rental,-1,Overall Experience,
330
+ Unfair additional driver fee,-1,Pricing,
331
+ Unresponsive to compliments,-1,Customer Service,
332
+ Unreliable braking system,-1,Vehicle Quality,
333
+ Uncomfortable for pets,-1,Vehicle Quality,
334
+ Unclear special offer terms,-1,Communication,
335
+ Unhelpful with vehicle choice,-1,Staff Interaction,
336
+ Unpleasant weekend experience,-1,Overall Experience,
337
+ Unfair weekend rates,-1,Pricing,
338
+ Unresponsive to positive feedback,-1,Customer Service,
339
+ Unreliable steering,-1,Vehicle Quality,
340
+ Uncomfortable for long trips,-1,Vehicle Quality,
341
+ Unclear loyalty benefits,-1,Communication,
342
+ Unhelpful with feature explanations,-1,Staff Interaction,
343
+ Unpleasant holiday experience,-1,Overall Experience,
344
+ Unfair holiday pricing,-1,Pricing,
345
+ Unresponsive to thank you notes,-1,Customer Service,
346
+ Unreliable engine performance,-1,Vehicle Quality,
347
+ Uncomfortable for business use,-1,Vehicle Quality,
348
+ Unclear corporate rates,-1,Communication,
349
+ Unhelpful with account issues,-1,Staff Interaction,
350
+ Unpleasant business rental,-1,Overall Experience,
351
+ Unfair business charges,-1,Pricing,
352
+ Unresponsive to corporate clients,-1,Customer Service,
353
+ Unreliable hybrid system,-1,Vehicle Quality,
354
+ Uncomfortable for city driving,-1,Vehicle Quality,
355
+ Unclear fuel options,-1,Communication,
356
+ Unhelpful with technical features,-1,Staff Interaction,
357
+ Unpleasant luxury rental,-1,Overall Experience,
358
+ Unfair luxury charges,-1,Pricing,
359
+ Unresponsive to VIP customers,-1,Customer Service,
360
+ Unreliable premium features,-1,Vehicle Quality,
361
+ Uncomfortable sport seats,-1,Vehicle Quality,
362
+ Unclear premium benefits,-1,Communication,
363
+ Unhelpful with luxury models,-1,Staff Interaction,
364
+ Unpleasant SUV experience,-1,Overall Experience,
365
+ Unfair SUV rates,-1,Pricing,
366
+ Unresponsive to SUV requests,-1,Customer Service,
367
+ Unreliable 4WD system,-1,Vehicle Quality,
368
+ Uncomfortable third row,-1,Vehicle Quality,
369
+ Unclear SUV policies,-1,Communication,
370
+ Unhelpful with large vehicle handling,-1,Staff Interaction,
371
+ Unpleasant minivan rental,-1,Overall Experience,
372
+ Unfair minivan pricing,-1,Pricing,
373
+ Unresponsive to family needs,-1,Customer Service,
374
+ Unreliable sliding doors,-1,Vehicle Quality,
375
+ Uncomfortable minivan seating,-1,Vehicle Quality,
376
+ Unclear minivan features,-1,Communication,
377
+ Unhelpful with child safety,-1,Staff Interaction,
378
+ Unpleasant convertible experience,-1,Overall Experience,
379
+ Unfair convertible premium,-1,Pricing,
380
+ Unresponsive to roof issues,-1,Customer Service,
381
+ Unreliable convertible top,-1,Vehicle Quality,
382
+ Uncomfortable wind noise,-1,Vehicle Quality,
383
+ Unclear convertible policies,-1,Communication,
384
+ Unhelpful with top operation,-1,Staff Interaction,
385
+ Unpleasant truck rental,-1,Overall Experience,
386
+ Unfair truck deposit,-1,Pricing,
387
+ Unresponsive to truck queries,-1,Customer Service,
388
+ Unreliable towing capacity,-1,Vehicle Quality,
389
+ Uncomfortable truck cabin,-1,Vehicle Quality,
390
+ Unclear truck regulations,-1,Communication,
391
+ Unhelpful with loading,-1,Staff Interaction,
392
+ Unpleasant van experience,-1,Overall Experience,
393
+ Unfair van rental rates,-1,Pricing,
394
+ Unresponsive to van requests,-1,Customer Service,
395
+ Unreliable van features,-1,Vehicle Quality,
396
+ Uncomfortable van seating,-1,Vehicle Quality,
397
+ Unclear van capacity,-1,Communication,
398
+ Unhelpful with van dimensions,-1,Staff Interaction,
399
+ Unpleasant eco-car experience,-1,Overall Experience,
400
+ Unfair eco-car limitations,-1,Pricing,
401
+ Unresponsive to eco concerns,-1,Customer Service,
402
+ Unreliable electric range,-1,Vehicle Quality,
403
+ Uncomfortable eco-car size,-1,Vehicle Quality,
404
+ Unclear charging policies,-1,Communication,
405
+ Unhelpful with EV features,-1,Staff Interaction,
406
+ Unpleasant sports car rental,-1,Overall Experience,
407
+ Unfair sports car deposit,-1,Pricing,
408
+ Unresponsive to performance questions,-1,Customer Service,
409
+ Unreliable sports handling,-1,Vehicle Quality,
410
+ Uncomfortable sports suspension,-1,Vehicle Quality,
411
+ Unclear track day policies,-1,Communication,
412
+ Unhelpful with performance modes,-1,Staff Interaction,
car_rental_feedback_sentiment_training (1).csv ADDED
@@ -0,0 +1,412 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ Column1,Column2,Column3,Column4
2
+ review,sentiment_value,category,
3
+ Good performance of car,1,Vehicle Quality,
4
+ Excellent customer service and clean vehicle,1,Customer Service,
5
+ Very satisfied with the rental experience,1,Overall Experience,
6
+ Friendly staff and smooth process,1,Staff Interaction,
7
+ Amazing car condition and quick pickup,1,Vehicle Quality,
8
+ Outstanding service,1,Customer Service,
9
+ Perfect vehicle for our trip,1,Vehicle Quality,
10
+ Great value for money,1,Pricing,
11
+ Exceptional customer support,1,Customer Service,
12
+ Clean car and professional staff,1,Vehicle Quality,
13
+ Smooth booking process,1,Booking Process,
14
+ Car was in excellent condition,1,Vehicle Quality,
15
+ Highly recommend this rental service,1,Overall Experience,
16
+ Staff was very helpful and courteous,1,Staff Interaction,
17
+ Vehicle exceeded our expectations,1,Vehicle Quality,
18
+ Quick and efficient service,1,Process Efficiency,
19
+ Great communication throughout,1,Communication,
20
+ Car was spotless and well-maintained,1,Vehicle Quality,
21
+ Fantastic rental experience overall,1,Overall Experience,
22
+ Professional and reliable service,1,Customer Service,
23
+ The car was dirty and smelled bad,-1,Vehicle Quality,
24
+ Late delivery and poor communication,-1,Process Efficiency,
25
+ The vehicle had mechanical issues,-1,Vehicle Quality,
26
+ Terrible customer service experience,-1,Customer Service,
27
+ Car broke down during our trip,-1,Vehicle Quality,
28
+ Hidden fees not mentioned upfront,-1,Pricing,
29
+ Staff was rude and unhelpful,-1,Staff Interaction,
30
+ Vehicle was not as described,-1,Vehicle Quality,
31
+ Long wait times at pickup,-1,Process Efficiency,
32
+ Car had damage that was not disclosed,-1,Vehicle Quality,
33
+ Poor fuel efficiency,-1,Vehicle Quality,
34
+ Booking system was confusing,-1,Booking Process,
35
+ Car interior was damaged and dirty,-1,Vehicle Quality,
36
+ Delayed pickup without notification,-1,Process Efficiency,
37
+ Overcharged for minor scratches,-1,Pricing,
38
+ Vehicle smelled of cigarettes,-1,Vehicle Quality,
39
+ Air conditioning was not working,-1,Vehicle Quality,
40
+ Car had mechanical problems,-1,Vehicle Quality,
41
+ Unprofessional staff behavior,-1,Staff Interaction,
42
+ Worst rental experience ever,-1,Overall Experience,
43
+ ,,,
44
+ ,,,
45
+ ,,,
46
+ ,,,
47
+ Car was decent for the price,0,Vehicle Quality,
48
+ Average customer service,0,Customer Service,
49
+ ,,,
50
+ Car served its purpose,0,Vehicle Quality,
51
+ Typical rental experience,0,Overall Experience,
52
+ Service was adequate,0,Customer Service,
53
+ Car was functional but basic,0,Vehicle Quality,
54
+ Standard pickup and return process,0,Process Efficiency,
55
+ Average cleanliness and condition,0,Vehicle Quality,
56
+ ,,,
57
+ Car was okay for short trips,0,Vehicle Quality,
58
+ ,,,
59
+ Acceptable service quality,0,Customer Service,
60
+ Car met minimum requirements,0,Vehicle Quality,
61
+ Standard rental car experience,0,Overall Experience,
62
+ Neither good nor bad experience,0,Overall Experience,
63
+ Superb handling and comfortable ride,1,Vehicle Quality,
64
+ Impeccable cleanliness inside and out,1,Vehicle Quality,
65
+ Staff went above and beyond to help,1,Staff Interaction,
66
+ Best rental rates in town,1,Pricing,
67
+ Flawless pickup and return experience,1,Process Efficiency,
68
+ Vehicle looked brand new,1,Vehicle Quality,
69
+ Extremely satisfied with everything,1,Overall Experience,
70
+ Quick response to all my queries,1,Communication,
71
+ Perfectly maintained late-model car,1,Vehicle Quality,
72
+ Couldn't ask for better service,1,Customer Service,
73
+ Convenient location and flexible hours,1,Process Efficiency,
74
+ Smooth ride with no issues,1,Vehicle Quality,
75
+ Very transparent pricing policy,1,Pricing,
76
+ Friendly and knowledgeable agents,1,Staff Interaction,
77
+ Modern car with all features working,1,Vehicle Quality,
78
+ Made our vacation stress-free,1,Overall Experience,
79
+ Excellent roadside assistance,1,Customer Service,
80
+ Cleanest rental car I've ever had,1,Vehicle Quality,
81
+ Simple online booking system,1,Booking Process,
82
+ Prompt service at all times,1,Process Efficiency,
83
+ Helpful suggestions for car choice,1,Staff Interaction,
84
+ Great selection of vehicles,1,Vehicle Quality,
85
+ No surprises at checkout,1,Pricing,
86
+ Comfortable seats and quiet cabin,1,Vehicle Quality,
87
+ Everything worked perfectly,1,Vehicle Quality,
88
+ Would give more stars if possible,1,Overall Experience,
89
+ Polite and efficient staff,1,Staff Interaction,
90
+ Fastest check-in I've experienced,1,Process Efficiency,
91
+ Well-organized rental facility,1,Process Efficiency,
92
+ Clearly explained all policies,1,Communication,
93
+ Spotless interior with fresh smell,1,Vehicle Quality,
94
+ New car with low mileage,1,Vehicle Quality,
95
+ Exceeded expectations in every way,1,Overall Experience,
96
+ Attentive to all our needs,1,Customer Service,
97
+ Perfect car for family vacation,1,Vehicle Quality,
98
+ No waiting at pickup location,1,Process Efficiency,
99
+ Great experience from start to finish,1,Overall Experience,
100
+ Helpful with local driving tips,1,Staff Interaction,
101
+ Premium car at standard rates,1,Pricing,
102
+ All paperwork was ready in advance,1,Process Efficiency,
103
+ Vehicle was detailed to perfection,1,Vehicle Quality,
104
+ Smooth transmission and brakes,1,Vehicle Quality,
105
+ Best rental company in the area,1,Overall Experience,
106
+ Quick resolution of minor issue,1,Customer Service,
107
+ Convenient mobile check-in option,1,Booking Process,
108
+ Spacious trunk for all our luggage,1,Vehicle Quality,
109
+ Excellent GPS system included,1,Vehicle Quality,
110
+ Friendly reminder before pickup,1,Communication,
111
+ No hidden damage or problems,1,Vehicle Quality,
112
+ Perfect rental for business trip,1,Overall Experience,
113
+ Car was a pleasure to drive,1,Vehicle Quality,
114
+ Staff remembered me from last time,1,Staff Interaction,
115
+ Easy to find parking location,1,Process Efficiency,
116
+ Great fuel economy on highway,1,Vehicle Quality,
117
+ All accessories worked properly,1,Vehicle Quality,
118
+ Very professional operation,1,Overall Experience,
119
+ Quick replacement when needed,1,Customer Service,
120
+ Clear instructions provided,1,Communication,
121
+ Like driving a showroom car,1,Vehicle Quality,
122
+ No extra charges at return,1,Pricing,
123
+ Vehicle was ready early,1,Process Efficiency,
124
+ Perfect size for city driving,1,Vehicle Quality,
125
+ Helpful with insurance questions,1,Staff Interaction,
126
+ Cleanest rental I've ever seen,1,Vehicle Quality,
127
+ Made our trip unforgettable,1,Overall Experience,
128
+ Fast online reservation system,1,Booking Process,
129
+ Excellent condition tires and brakes,1,Vehicle Quality,
130
+ No pressure to buy extras,1,Staff Interaction,
131
+ Comfortable for long distances,1,Vehicle Quality,
132
+ Everything as promised,1,Overall Experience,
133
+ Quick inspection at return,1,Process Efficiency,
134
+ Great family-friendly options,1,Vehicle Quality,
135
+ Super clean and sanitized,1,Vehicle Quality,
136
+ Perfect for our road trip,1,Overall Experience,
137
+ Helpful with car seat installation,1,Staff Interaction,
138
+ No issues with navigation system,1,Vehicle Quality,
139
+ Better than expected quality,1,Vehicle Quality,
140
+ Very satisfied customer,1,Overall Experience,
141
+ Car reeked of stale smoke,-1,Vehicle Quality,
142
+ Engine warning light came on,-1,Vehicle Quality,
143
+ Rude staff ignored my complaints,-1,Staff Interaction,
144
+ Waited over an hour to get car,-1,Process Efficiency,
145
+ Broken seat adjuster not disclosed,-1,Vehicle Quality,
146
+ Dirty exterior with bird droppings,-1,Vehicle Quality,
147
+ Charged for pre-existing damage,-1,Pricing,
148
+ AC blew warm air only,-1,Vehicle Quality,
149
+ Reservation lost despite confirmation,-1,Booking Process,
150
+ No apology for their mistakes,-1,Customer Service,
151
+ Uncomfortable seats caused back pain,-1,Vehicle Quality,
152
+ Radio didn't work at all,-1,Vehicle Quality,
153
+ Overpriced for what we received,-1,Pricing,
154
+ No help with flat tire,-1,Customer Service,
155
+ Car had no power when accelerating,-1,Vehicle Quality,
156
+ Filthy cup holders and dashboard,-1,Vehicle Quality,
157
+ Extra insurance pushed aggressively,-1,Staff Interaction,
158
+ Key fob battery died immediately,-1,Vehicle Quality,
159
+ No child seats available as promised,-1,Vehicle Quality,
160
+ Scratches all over the body,-1,Vehicle Quality,
161
+ No refund for early return,-1,Pricing,
162
+ Dented bumper covered up,-1,Vehicle Quality,
163
+ Staff argued about damage claims,-1,Staff Interaction,
164
+ Broken door handle made entry difficult,-1,Vehicle Quality,
165
+ Reservation system crashed,-1,Booking Process,
166
+ No response to complaint emails,-1,Communication,
167
+ Unsafe bald tires,-1,Vehicle Quality,
168
+ Charged cleaning fee unjustly,-1,Pricing,
169
+ No GPS despite reservation note,-1,Vehicle Quality,
170
+ Dirty floor mats with stains,-1,Vehicle Quality,
171
+ Engine made strange noises,-1,Vehicle Quality,
172
+ No courtesy shuttle as advertised,-1,Process Efficiency,
173
+ Rental counter understaffed,-1,Process Efficiency,
174
+ Car smelled like wet dog,-1,Vehicle Quality,
175
+ No instructions for features,-1,Communication,
176
+ Hard to reach customer service,-1,Customer Service,
177
+ Stained upholstery and seats,-1,Vehicle Quality,
178
+ Charged twice for same rental,-1,Pricing,
179
+ No warning about toll charges,-1,Communication,
180
+ Unreliable pickup service,-1,Process Efficiency,
181
+ Broken climate control system,-1,Vehicle Quality,
182
+ Reserved model not available,-1,Vehicle Quality,
183
+ No compensation for inconvenience,-1,Customer Service,
184
+ Dirty windows impaired visibility,-1,Vehicle Quality,
185
+ Excessive paperwork required,-1,Process Efficiency,
186
+ No help with luggage,-1,Staff Interaction,
187
+ Dashboard lights flickered,-1,Vehicle Quality,
188
+ No follow-up after complaint,-1,Customer Service,
189
+ Uncomfortable ride quality,-1,Vehicle Quality,
190
+ Misleading photos of vehicle,-1,Vehicle Quality,
191
+ Late night return not accommodated,-1,Process Efficiency,
192
+ No spare tire in trunk,-1,Vehicle Quality,
193
+ Charged for full tank despite refill,-1,Pricing,
194
+ Worn out brake pads,-1,Vehicle Quality,
195
+ No response to reservation query,-1,Communication,
196
+ Unpleasant chemical smell inside,-1,Vehicle Quality,
197
+ Damaged wheel covers,-1,Vehicle Quality,
198
+ No apology for overbooking,-1,Customer Service,
199
+ Difficult to find location,-1,Process Efficiency,
200
+ No child lock functionality,-1,Vehicle Quality,
201
+ Excessive wear and tear,-1,Vehicle Quality,
202
+ No assistance at return area,-1,Staff Interaction,
203
+ Sticky steering wheel,-1,Vehicle Quality,
204
+ Broken cup holders,-1,Vehicle Quality,
205
+ No proper cleaning between rentals,-1,Vehicle Quality,
206
+ Unclear fuel policy,-1,Communication,
207
+ Unresponsive to phone calls,-1,Customer Service,
208
+ Faulty Bluetooth connection,-1,Vehicle Quality,
209
+ No handicap accessibility,-1,Process Efficiency,
210
+ Damaged interior trim,-1,Vehicle Quality,
211
+ No compensation for delay,-1,Customer Service,
212
+ Unpleasant staff attitude,-1,Staff Interaction,
213
+ No proper maintenance records,-1,Vehicle Quality,
214
+ Unsafe vehicle condition,-1,Vehicle Quality,
215
+ No smile or greeting,-1,Staff Interaction,
216
+ Unreliable reservation system,-1,Booking Process,
217
+ No proper signage at location,-1,Process Efficiency,
218
+ Uncomfortable headrest position,-1,Vehicle Quality,
219
+ No option to extend rental,-1,Process Efficiency,
220
+ Unfair damage assessment,-1,Pricing,
221
+ No proper cleaning supplies,-1,Vehicle Quality,
222
+ Unhelpful with directions,-1,Staff Interaction,
223
+ Unreliable pickup time,-1,Process Efficiency,
224
+ Unpleasant return experience,-1,Overall Experience,
225
+ Unclear pricing structure,-1,Pricing,
226
+ Unprofessional email responses,-1,Communication,
227
+ Unsafe parking area,-1,Process Efficiency,
228
+ Uncomfortable for tall drivers,-1,Vehicle Quality,
229
+ Unacceptable wait time,-1,Process Efficiency,
230
+ Unpleasant first impression,-1,Overall Experience,
231
+ Unfair mileage charges,-1,Pricing,
232
+ Unresponsive manager,-1,Customer Service,
233
+ Unreliable vehicle history,-1,Vehicle Quality,
234
+ Uncomfortable back seats,-1,Vehicle Quality,
235
+ Unclear contract terms,-1,Communication,
236
+ Unhelpful at drop-off,-1,Staff Interaction,
237
+ Unpleasant customer service,-1,Customer Service,
238
+ Unreliable app functionality,-1,Booking Process,
239
+ Unsafe child seat installation,-1,Vehicle Quality,
240
+ Unfair late return policy,-1,Pricing,
241
+ Unprofessional uniform,-1,Staff Interaction,
242
+ Unacceptable cleanliness,-1,Vehicle Quality,
243
+ Unpleasant smell throughout,-1,Vehicle Quality,
244
+ Unreliable roadside assistance,-1,Customer Service,
245
+ Uncomfortable driving position,-1,Vehicle Quality,
246
+ Unclear insurance options,-1,Communication,
247
+ Unhelpful with special requests,-1,Staff Interaction,
248
+ Unpleasant overall experience,-1,Overall Experience,
249
+ Unfair additional charges,-1,Pricing,
250
+ Unresponsive to feedback,-1,Customer Service,
251
+ Unreliable vehicle condition,-1,Vehicle Quality,
252
+ Uncomfortable climate control,-1,Vehicle Quality,
253
+ Unclear return instructions,-1,Communication,
254
+ Unhelpful during emergency,-1,Staff Interaction,
255
+ Unpleasant staff demeanor,-1,Staff Interaction,
256
+ Unreliable reservation status,-1,Booking Process,
257
+ Unsafe driving experience,-1,Vehicle Quality,
258
+ Uncomfortable noise levels,-1,Vehicle Quality,
259
+ Unclear damage policy,-1,Communication,
260
+ Unhelpful with extensions,-1,Staff Interaction,
261
+ Unpleasant booking process,-1,Booking Process,
262
+ Unfair deposit handling,-1,Pricing,
263
+ Unresponsive to emails,-1,Communication,
264
+ Unreliable pickup location,-1,Process Efficiency,
265
+ Uncomfortable seat belts,-1,Vehicle Quality,
266
+ Unclear fuel return policy,-1,Communication,
267
+ Unhelpful with complaints,-1,Customer Service,
268
+ Unpleasant vehicle condition,-1,Vehicle Quality,
269
+ Unfair cleaning charges,-1,Pricing,
270
+ Unresponsive social media,-1,Communication,
271
+ Unreliable maintenance,-1,Vehicle Quality,
272
+ Uncomfortable leg room,-1,Vehicle Quality,
273
+ Unclear cancellation policy,-1,Communication,
274
+ Unhelpful with refunds,-1,Customer Service,
275
+ Unpleasant service attitude,-1,Customer Service,
276
+ Unreliable special offers,-1,Pricing,
277
+ Unsafe vehicle handling,-1,Vehicle Quality,
278
+ Uncomfortable headroom,-1,Vehicle Quality,
279
+ Unclear additional driver policy,-1,Communication,
280
+ Unhelpful with insurance claims,-1,Staff Interaction,
281
+ Unpleasant return process,-1,Process Efficiency,
282
+ Unfair upgrade charges,-1,Pricing,
283
+ Unresponsive phone support,-1,Customer Service,
284
+ Unreliable vehicle availability,-1,Vehicle Quality,
285
+ Uncomfortable armrest position,-1,Vehicle Quality,
286
+ Unclear loyalty program,-1,Communication,
287
+ Unhelpful with damage disputes,-1,Staff Interaction,
288
+ Unpleasant staff communication,-1,Staff Interaction,
289
+ Unreliable mileage tracking,-1,Pricing,
290
+ Unsafe tire condition,-1,Vehicle Quality,
291
+ Uncomfortable pedal placement,-1,Vehicle Quality,
292
+ Unclear roadside policy,-1,Communication,
293
+ Unhelpful with special needs,-1,Staff Interaction,
294
+ Unpleasant rental duration,-1,Overall Experience,
295
+ Unfair age restrictions,-1,Pricing,
296
+ Unresponsive to special requests,-1,Customer Service,
297
+ Unreliable vehicle features,-1,Vehicle Quality,
298
+ Uncomfortable for passengers,-1,Vehicle Quality,
299
+ Unclear late return options,-1,Communication,
300
+ Unhelpful with technical issues,-1,Staff Interaction,
301
+ Unpleasant business interaction,-1,Overall Experience,
302
+ Unfair insurance requirements,-1,Pricing,
303
+ Unresponsive to urgent matters,-1,Customer Service,
304
+ Unreliable vehicle performance,-1,Vehicle Quality,
305
+ Uncomfortable seat material,-1,Vehicle Quality,
306
+ Unclear additional fees,-1,Communication,
307
+ Unhelpful with loyalty benefits,-1,Staff Interaction,
308
+ Unpleasant company policies,-1,Overall Experience,
309
+ Unfair deposit refund,-1,Pricing,
310
+ Unresponsive to damage claims,-1,Customer Service,
311
+ Unreliable vehicle electronics,-1,Vehicle Quality,
312
+ Uncomfortable for elderly,-1,Vehicle Quality,
313
+ Unclear vehicle inspection,-1,Communication,
314
+ Unhelpful with roadside issues,-1,Staff Interaction,
315
+ Unpleasant corporate experience,-1,Overall Experience,
316
+ Unfair mileage calculation,-1,Pricing,
317
+ Unresponsive to complaints,-1,Customer Service,
318
+ Unreliable transmission,-1,Vehicle Quality,
319
+ Uncomfortable for disabled,-1,Vehicle Quality,
320
+ Unclear pickup procedure,-1,Communication,
321
+ Unhelpful with reservation changes,-1,Staff Interaction,
322
+ Unpleasant franchise experience,-1,Overall Experience,
323
+ Unfair young driver fee,-1,Pricing,
324
+ Unresponsive to suggestions,-1,Customer Service,
325
+ Unreliable suspension,-1,Vehicle Quality,
326
+ Uncomfortable for large families,-1,Vehicle Quality,
327
+ Unclear insurance coverage,-1,Communication,
328
+ Unhelpful with contract questions,-1,Staff Interaction,
329
+ Unpleasant airport rental,-1,Overall Experience,
330
+ Unfair additional driver fee,-1,Pricing,
331
+ Unresponsive to compliments,-1,Customer Service,
332
+ Unreliable braking system,-1,Vehicle Quality,
333
+ Uncomfortable for pets,-1,Vehicle Quality,
334
+ Unclear special offer terms,-1,Communication,
335
+ Unhelpful with vehicle choice,-1,Staff Interaction,
336
+ Unpleasant weekend experience,-1,Overall Experience,
337
+ Unfair weekend rates,-1,Pricing,
338
+ Unresponsive to positive feedback,-1,Customer Service,
339
+ Unreliable steering,-1,Vehicle Quality,
340
+ Uncomfortable for long trips,-1,Vehicle Quality,
341
+ Unclear loyalty benefits,-1,Communication,
342
+ Unhelpful with feature explanations,-1,Staff Interaction,
343
+ Unpleasant holiday experience,-1,Overall Experience,
344
+ Unfair holiday pricing,-1,Pricing,
345
+ Unresponsive to thank you notes,-1,Customer Service,
346
+ Unreliable engine performance,-1,Vehicle Quality,
347
+ Uncomfortable for business use,-1,Vehicle Quality,
348
+ Unclear corporate rates,-1,Communication,
349
+ Unhelpful with account issues,-1,Staff Interaction,
350
+ Unpleasant business rental,-1,Overall Experience,
351
+ Unfair business charges,-1,Pricing,
352
+ Unresponsive to corporate clients,-1,Customer Service,
353
+ Unreliable hybrid system,-1,Vehicle Quality,
354
+ Uncomfortable for city driving,-1,Vehicle Quality,
355
+ Unclear fuel options,-1,Communication,
356
+ Unhelpful with technical features,-1,Staff Interaction,
357
+ Unpleasant luxury rental,-1,Overall Experience,
358
+ Unfair luxury charges,-1,Pricing,
359
+ Unresponsive to VIP customers,-1,Customer Service,
360
+ Unreliable premium features,-1,Vehicle Quality,
361
+ Uncomfortable sport seats,-1,Vehicle Quality,
362
+ Unclear premium benefits,-1,Communication,
363
+ Unhelpful with luxury models,-1,Staff Interaction,
364
+ Unpleasant SUV experience,-1,Overall Experience,
365
+ Unfair SUV rates,-1,Pricing,
366
+ Unresponsive to SUV requests,-1,Customer Service,
367
+ Unreliable 4WD system,-1,Vehicle Quality,
368
+ Uncomfortable third row,-1,Vehicle Quality,
369
+ Unclear SUV policies,-1,Communication,
370
+ Unhelpful with large vehicle handling,-1,Staff Interaction,
371
+ Unpleasant minivan rental,-1,Overall Experience,
372
+ Unfair minivan pricing,-1,Pricing,
373
+ Unresponsive to family needs,-1,Customer Service,
374
+ Unreliable sliding doors,-1,Vehicle Quality,
375
+ Uncomfortable minivan seating,-1,Vehicle Quality,
376
+ Unclear minivan features,-1,Communication,
377
+ Unhelpful with child safety,-1,Staff Interaction,
378
+ Unpleasant convertible experience,-1,Overall Experience,
379
+ Unfair convertible premium,-1,Pricing,
380
+ Unresponsive to roof issues,-1,Customer Service,
381
+ Unreliable convertible top,-1,Vehicle Quality,
382
+ Uncomfortable wind noise,-1,Vehicle Quality,
383
+ Unclear convertible policies,-1,Communication,
384
+ Unhelpful with top operation,-1,Staff Interaction,
385
+ Unpleasant truck rental,-1,Overall Experience,
386
+ Unfair truck deposit,-1,Pricing,
387
+ Unresponsive to truck queries,-1,Customer Service,
388
+ Unreliable towing capacity,-1,Vehicle Quality,
389
+ Uncomfortable truck cabin,-1,Vehicle Quality,
390
+ Unclear truck regulations,-1,Communication,
391
+ Unhelpful with loading,-1,Staff Interaction,
392
+ Unpleasant van experience,-1,Overall Experience,
393
+ Unfair van rental rates,-1,Pricing,
394
+ Unresponsive to van requests,-1,Customer Service,
395
+ Unreliable van features,-1,Vehicle Quality,
396
+ Uncomfortable van seating,-1,Vehicle Quality,
397
+ Unclear van capacity,-1,Communication,
398
+ Unhelpful with van dimensions,-1,Staff Interaction,
399
+ Unpleasant eco-car experience,-1,Overall Experience,
400
+ Unfair eco-car limitations,-1,Pricing,
401
+ Unresponsive to eco concerns,-1,Customer Service,
402
+ Unreliable electric range,-1,Vehicle Quality,
403
+ Uncomfortable eco-car size,-1,Vehicle Quality,
404
+ Unclear charging policies,-1,Communication,
405
+ Unhelpful with EV features,-1,Staff Interaction,
406
+ Unpleasant sports car rental,-1,Overall Experience,
407
+ Unfair sports car deposit,-1,Pricing,
408
+ Unresponsive to performance questions,-1,Customer Service,
409
+ Unreliable sports handling,-1,Vehicle Quality,
410
+ Uncomfortable sports suspension,-1,Vehicle Quality,
411
+ Unclear track day policies,-1,Communication,
412
+ Unhelpful with performance modes,-1,Staff Interaction,
car_rental_feedback_sentiment_training - Copy.csv ADDED
@@ -0,0 +1,412 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ Column1,Column2,Column3,Column4
2
+ review,sentiment_value,category,
3
+ Good performance of car,1,Vehicle Quality,
4
+ Excellent customer service and clean vehicle,1,Customer Service,
5
+ Very satisfied with the rental experience,1,Overall Experience,
6
+ Friendly staff and smooth process,1,Staff Interaction,
7
+ Amazing car condition and quick pickup,1,Vehicle Quality,
8
+ Outstanding service,1,Customer Service,
9
+ Perfect vehicle for our trip,1,Vehicle Quality,
10
+ Great value for money,1,Pricing,
11
+ Exceptional customer support,1,Customer Service,
12
+ Clean car and professional staff,1,Vehicle Quality,
13
+ Smooth booking process,1,Booking Process,
14
+ Car was in excellent condition,1,Vehicle Quality,
15
+ Highly recommend this rental service,1,Overall Experience,
16
+ Staff was very helpful and courteous,1,Staff Interaction,
17
+ Vehicle exceeded our expectations,1,Vehicle Quality,
18
+ Quick and efficient service,1,Process Efficiency,
19
+ Great communication throughout,1,Communication,
20
+ Car was spotless and well-maintained,1,Vehicle Quality,
21
+ Fantastic rental experience overall,1,Overall Experience,
22
+ Professional and reliable service,1,Customer Service,
23
+ The car was dirty and smelled bad,-1,Vehicle Quality,
24
+ Late delivery and poor communication,-1,Process Efficiency,
25
+ The vehicle had mechanical issues,-1,Vehicle Quality,
26
+ Terrible customer service experience,-1,Customer Service,
27
+ Car broke down during our trip,-1,Vehicle Quality,
28
+ Hidden fees not mentioned upfront,-1,Pricing,
29
+ Staff was rude and unhelpful,-1,Staff Interaction,
30
+ Vehicle was not as described,-1,Vehicle Quality,
31
+ Long wait times at pickup,-1,Process Efficiency,
32
+ Car had damage that was not disclosed,-1,Vehicle Quality,
33
+ Poor fuel efficiency,-1,Vehicle Quality,
34
+ Booking system was confusing,-1,Booking Process,
35
+ Car interior was damaged and dirty,-1,Vehicle Quality,
36
+ Delayed pickup without notification,-1,Process Efficiency,
37
+ Overcharged for minor scratches,-1,Pricing,
38
+ Vehicle smelled of cigarettes,-1,Vehicle Quality,
39
+ Air conditioning was not working,-1,Vehicle Quality,
40
+ Car had mechanical problems,-1,Vehicle Quality,
41
+ Unprofessional staff behavior,-1,Staff Interaction,
42
+ Worst rental experience ever,-1,Overall Experience,
43
+ ,,,
44
+ ,,,
45
+ ,,,
46
+ ,,,
47
+ Car was decent for the price,0,Vehicle Quality,
48
+ Average customer service,0,Customer Service,
49
+ ,,,
50
+ Car served its purpose,0,Vehicle Quality,
51
+ Typical rental experience,0,Overall Experience,
52
+ Service was adequate,0,Customer Service,
53
+ Car was functional but basic,0,Vehicle Quality,
54
+ Standard pickup and return process,0,Process Efficiency,
55
+ Average cleanliness and condition,0,Vehicle Quality,
56
+ ,,,
57
+ Car was okay for short trips,0,Vehicle Quality,
58
+ ,,,
59
+ Acceptable service quality,0,Customer Service,
60
+ Car met minimum requirements,0,Vehicle Quality,
61
+ Standard rental car experience,0,Overall Experience,
62
+ Neither good nor bad experience,0,Overall Experience,
63
+ Superb handling and comfortable ride,1,Vehicle Quality,
64
+ Impeccable cleanliness inside and out,1,Vehicle Quality,
65
+ Staff went above and beyond to help,1,Staff Interaction,
66
+ Best rental rates in town,1,Pricing,
67
+ Flawless pickup and return experience,1,Process Efficiency,
68
+ Vehicle looked brand new,1,Vehicle Quality,
69
+ Extremely satisfied with everything,1,Overall Experience,
70
+ Quick response to all my queries,1,Communication,
71
+ Perfectly maintained late-model car,1,Vehicle Quality,
72
+ Couldn't ask for better service,1,Customer Service,
73
+ Convenient location and flexible hours,1,Process Efficiency,
74
+ Smooth ride with no issues,1,Vehicle Quality,
75
+ Very transparent pricing policy,1,Pricing,
76
+ Friendly and knowledgeable agents,1,Staff Interaction,
77
+ Modern car with all features working,1,Vehicle Quality,
78
+ Made our vacation stress-free,1,Overall Experience,
79
+ Excellent roadside assistance,1,Customer Service,
80
+ Cleanest rental car I've ever had,1,Vehicle Quality,
81
+ Simple online booking system,1,Booking Process,
82
+ Prompt service at all times,1,Process Efficiency,
83
+ Helpful suggestions for car choice,1,Staff Interaction,
84
+ Great selection of vehicles,1,Vehicle Quality,
85
+ No surprises at checkout,1,Pricing,
86
+ Comfortable seats and quiet cabin,1,Vehicle Quality,
87
+ Everything worked perfectly,1,Vehicle Quality,
88
+ Would give more stars if possible,1,Overall Experience,
89
+ Polite and efficient staff,1,Staff Interaction,
90
+ Fastest check-in I've experienced,1,Process Efficiency,
91
+ Well-organized rental facility,1,Process Efficiency,
92
+ Clearly explained all policies,1,Communication,
93
+ Spotless interior with fresh smell,1,Vehicle Quality,
94
+ New car with low mileage,1,Vehicle Quality,
95
+ Exceeded expectations in every way,1,Overall Experience,
96
+ Attentive to all our needs,1,Customer Service,
97
+ Perfect car for family vacation,1,Vehicle Quality,
98
+ No waiting at pickup location,1,Process Efficiency,
99
+ Great experience from start to finish,1,Overall Experience,
100
+ Helpful with local driving tips,1,Staff Interaction,
101
+ Premium car at standard rates,1,Pricing,
102
+ All paperwork was ready in advance,1,Process Efficiency,
103
+ Vehicle was detailed to perfection,1,Vehicle Quality,
104
+ Smooth transmission and brakes,1,Vehicle Quality,
105
+ Best rental company in the area,1,Overall Experience,
106
+ Quick resolution of minor issue,1,Customer Service,
107
+ Convenient mobile check-in option,1,Booking Process,
108
+ Spacious trunk for all our luggage,1,Vehicle Quality,
109
+ Excellent GPS system included,1,Vehicle Quality,
110
+ Friendly reminder before pickup,1,Communication,
111
+ No hidden damage or problems,1,Vehicle Quality,
112
+ Perfect rental for business trip,1,Overall Experience,
113
+ Car was a pleasure to drive,1,Vehicle Quality,
114
+ Staff remembered me from last time,1,Staff Interaction,
115
+ Easy to find parking location,1,Process Efficiency,
116
+ Great fuel economy on highway,1,Vehicle Quality,
117
+ All accessories worked properly,1,Vehicle Quality,
118
+ Very professional operation,1,Overall Experience,
119
+ Quick replacement when needed,1,Customer Service,
120
+ Clear instructions provided,1,Communication,
121
+ Like driving a showroom car,1,Vehicle Quality,
122
+ No extra charges at return,1,Pricing,
123
+ Vehicle was ready early,1,Process Efficiency,
124
+ Perfect size for city driving,1,Vehicle Quality,
125
+ Helpful with insurance questions,1,Staff Interaction,
126
+ Cleanest rental I've ever seen,1,Vehicle Quality,
127
+ Made our trip unforgettable,1,Overall Experience,
128
+ Fast online reservation system,1,Booking Process,
129
+ Excellent condition tires and brakes,1,Vehicle Quality,
130
+ No pressure to buy extras,1,Staff Interaction,
131
+ Comfortable for long distances,1,Vehicle Quality,
132
+ Everything as promised,1,Overall Experience,
133
+ Quick inspection at return,1,Process Efficiency,
134
+ Great family-friendly options,1,Vehicle Quality,
135
+ Super clean and sanitized,1,Vehicle Quality,
136
+ Perfect for our road trip,1,Overall Experience,
137
+ Helpful with car seat installation,1,Staff Interaction,
138
+ No issues with navigation system,1,Vehicle Quality,
139
+ Better than expected quality,1,Vehicle Quality,
140
+ Very satisfied customer,1,Overall Experience,
141
+ Car reeked of stale smoke,-1,Vehicle Quality,
142
+ Engine warning light came on,-1,Vehicle Quality,
143
+ Rude staff ignored my complaints,-1,Staff Interaction,
144
+ Waited over an hour to get car,-1,Process Efficiency,
145
+ Broken seat adjuster not disclosed,-1,Vehicle Quality,
146
+ Dirty exterior with bird droppings,-1,Vehicle Quality,
147
+ Charged for pre-existing damage,-1,Pricing,
148
+ AC blew warm air only,-1,Vehicle Quality,
149
+ Reservation lost despite confirmation,-1,Booking Process,
150
+ No apology for their mistakes,-1,Customer Service,
151
+ Uncomfortable seats caused back pain,-1,Vehicle Quality,
152
+ Radio didn't work at all,-1,Vehicle Quality,
153
+ Overpriced for what we received,-1,Pricing,
154
+ No help with flat tire,-1,Customer Service,
155
+ Car had no power when accelerating,-1,Vehicle Quality,
156
+ Filthy cup holders and dashboard,-1,Vehicle Quality,
157
+ Extra insurance pushed aggressively,-1,Staff Interaction,
158
+ Key fob battery died immediately,-1,Vehicle Quality,
159
+ No child seats available as promised,-1,Vehicle Quality,
160
+ Scratches all over the body,-1,Vehicle Quality,
161
+ No refund for early return,-1,Pricing,
162
+ Dented bumper covered up,-1,Vehicle Quality,
163
+ Staff argued about damage claims,-1,Staff Interaction,
164
+ Broken door handle made entry difficult,-1,Vehicle Quality,
165
+ Reservation system crashed,-1,Booking Process,
166
+ No response to complaint emails,-1,Communication,
167
+ Unsafe bald tires,-1,Vehicle Quality,
168
+ Charged cleaning fee unjustly,-1,Pricing,
169
+ No GPS despite reservation note,-1,Vehicle Quality,
170
+ Dirty floor mats with stains,-1,Vehicle Quality,
171
+ Engine made strange noises,-1,Vehicle Quality,
172
+ No courtesy shuttle as advertised,-1,Process Efficiency,
173
+ Rental counter understaffed,-1,Process Efficiency,
174
+ Car smelled like wet dog,-1,Vehicle Quality,
175
+ No instructions for features,-1,Communication,
176
+ Hard to reach customer service,-1,Customer Service,
177
+ Stained upholstery and seats,-1,Vehicle Quality,
178
+ Charged twice for same rental,-1,Pricing,
179
+ No warning about toll charges,-1,Communication,
180
+ Unreliable pickup service,-1,Process Efficiency,
181
+ Broken climate control system,-1,Vehicle Quality,
182
+ Reserved model not available,-1,Vehicle Quality,
183
+ No compensation for inconvenience,-1,Customer Service,
184
+ Dirty windows impaired visibility,-1,Vehicle Quality,
185
+ Excessive paperwork required,-1,Process Efficiency,
186
+ No help with luggage,-1,Staff Interaction,
187
+ Dashboard lights flickered,-1,Vehicle Quality,
188
+ No follow-up after complaint,-1,Customer Service,
189
+ Uncomfortable ride quality,-1,Vehicle Quality,
190
+ Misleading photos of vehicle,-1,Vehicle Quality,
191
+ Late night return not accommodated,-1,Process Efficiency,
192
+ No spare tire in trunk,-1,Vehicle Quality,
193
+ Charged for full tank despite refill,-1,Pricing,
194
+ Worn out brake pads,-1,Vehicle Quality,
195
+ No response to reservation query,-1,Communication,
196
+ Unpleasant chemical smell inside,-1,Vehicle Quality,
197
+ Damaged wheel covers,-1,Vehicle Quality,
198
+ No apology for overbooking,-1,Customer Service,
199
+ Difficult to find location,-1,Process Efficiency,
200
+ No child lock functionality,-1,Vehicle Quality,
201
+ Excessive wear and tear,-1,Vehicle Quality,
202
+ No assistance at return area,-1,Staff Interaction,
203
+ Sticky steering wheel,-1,Vehicle Quality,
204
+ Broken cup holders,-1,Vehicle Quality,
205
+ No proper cleaning between rentals,-1,Vehicle Quality,
206
+ Unclear fuel policy,-1,Communication,
207
+ Unresponsive to phone calls,-1,Customer Service,
208
+ Faulty Bluetooth connection,-1,Vehicle Quality,
209
+ No handicap accessibility,-1,Process Efficiency,
210
+ Damaged interior trim,-1,Vehicle Quality,
211
+ No compensation for delay,-1,Customer Service,
212
+ Unpleasant staff attitude,-1,Staff Interaction,
213
+ No proper maintenance records,-1,Vehicle Quality,
214
+ Unsafe vehicle condition,-1,Vehicle Quality,
215
+ No smile or greeting,-1,Staff Interaction,
216
+ Unreliable reservation system,-1,Booking Process,
217
+ No proper signage at location,-1,Process Efficiency,
218
+ Uncomfortable headrest position,-1,Vehicle Quality,
219
+ No option to extend rental,-1,Process Efficiency,
220
+ Unfair damage assessment,-1,Pricing,
221
+ No proper cleaning supplies,-1,Vehicle Quality,
222
+ Unhelpful with directions,-1,Staff Interaction,
223
+ Unreliable pickup time,-1,Process Efficiency,
224
+ Unpleasant return experience,-1,Overall Experience,
225
+ Unclear pricing structure,-1,Pricing,
226
+ Unprofessional email responses,-1,Communication,
227
+ Unsafe parking area,-1,Process Efficiency,
228
+ Uncomfortable for tall drivers,-1,Vehicle Quality,
229
+ Unacceptable wait time,-1,Process Efficiency,
230
+ Unpleasant first impression,-1,Overall Experience,
231
+ Unfair mileage charges,-1,Pricing,
232
+ Unresponsive manager,-1,Customer Service,
233
+ Unreliable vehicle history,-1,Vehicle Quality,
234
+ Uncomfortable back seats,-1,Vehicle Quality,
235
+ Unclear contract terms,-1,Communication,
236
+ Unhelpful at drop-off,-1,Staff Interaction,
237
+ Unpleasant customer service,-1,Customer Service,
238
+ Unreliable app functionality,-1,Booking Process,
239
+ Unsafe child seat installation,-1,Vehicle Quality,
240
+ Unfair late return policy,-1,Pricing,
241
+ Unprofessional uniform,-1,Staff Interaction,
242
+ Unacceptable cleanliness,-1,Vehicle Quality,
243
+ Unpleasant smell throughout,-1,Vehicle Quality,
244
+ Unreliable roadside assistance,-1,Customer Service,
245
+ Uncomfortable driving position,-1,Vehicle Quality,
246
+ Unclear insurance options,-1,Communication,
247
+ Unhelpful with special requests,-1,Staff Interaction,
248
+ Unpleasant overall experience,-1,Overall Experience,
249
+ Unfair additional charges,-1,Pricing,
250
+ Unresponsive to feedback,-1,Customer Service,
251
+ Unreliable vehicle condition,-1,Vehicle Quality,
252
+ Uncomfortable climate control,-1,Vehicle Quality,
253
+ Unclear return instructions,-1,Communication,
254
+ Unhelpful during emergency,-1,Staff Interaction,
255
+ Unpleasant staff demeanor,-1,Staff Interaction,
256
+ Unreliable reservation status,-1,Booking Process,
257
+ Unsafe driving experience,-1,Vehicle Quality,
258
+ Uncomfortable noise levels,-1,Vehicle Quality,
259
+ Unclear damage policy,-1,Communication,
260
+ Unhelpful with extensions,-1,Staff Interaction,
261
+ Unpleasant booking process,-1,Booking Process,
262
+ Unfair deposit handling,-1,Pricing,
263
+ Unresponsive to emails,-1,Communication,
264
+ Unreliable pickup location,-1,Process Efficiency,
265
+ Uncomfortable seat belts,-1,Vehicle Quality,
266
+ Unclear fuel return policy,-1,Communication,
267
+ Unhelpful with complaints,-1,Customer Service,
268
+ Unpleasant vehicle condition,-1,Vehicle Quality,
269
+ Unfair cleaning charges,-1,Pricing,
270
+ Unresponsive social media,-1,Communication,
271
+ Unreliable maintenance,-1,Vehicle Quality,
272
+ Uncomfortable leg room,-1,Vehicle Quality,
273
+ Unclear cancellation policy,-1,Communication,
274
+ Unhelpful with refunds,-1,Customer Service,
275
+ Unpleasant service attitude,-1,Customer Service,
276
+ Unreliable special offers,-1,Pricing,
277
+ Unsafe vehicle handling,-1,Vehicle Quality,
278
+ Uncomfortable headroom,-1,Vehicle Quality,
279
+ Unclear additional driver policy,-1,Communication,
280
+ Unhelpful with insurance claims,-1,Staff Interaction,
281
+ Unpleasant return process,-1,Process Efficiency,
282
+ Unfair upgrade charges,-1,Pricing,
283
+ Unresponsive phone support,-1,Customer Service,
284
+ Unreliable vehicle availability,-1,Vehicle Quality,
285
+ Uncomfortable armrest position,-1,Vehicle Quality,
286
+ Unclear loyalty program,-1,Communication,
287
+ Unhelpful with damage disputes,-1,Staff Interaction,
288
+ Unpleasant staff communication,-1,Staff Interaction,
289
+ Unreliable mileage tracking,-1,Pricing,
290
+ Unsafe tire condition,-1,Vehicle Quality,
291
+ Uncomfortable pedal placement,-1,Vehicle Quality,
292
+ Unclear roadside policy,-1,Communication,
293
+ Unhelpful with special needs,-1,Staff Interaction,
294
+ Unpleasant rental duration,-1,Overall Experience,
295
+ Unfair age restrictions,-1,Pricing,
296
+ Unresponsive to special requests,-1,Customer Service,
297
+ Unreliable vehicle features,-1,Vehicle Quality,
298
+ Uncomfortable for passengers,-1,Vehicle Quality,
299
+ Unclear late return options,-1,Communication,
300
+ Unhelpful with technical issues,-1,Staff Interaction,
301
+ Unpleasant business interaction,-1,Overall Experience,
302
+ Unfair insurance requirements,-1,Pricing,
303
+ Unresponsive to urgent matters,-1,Customer Service,
304
+ Unreliable vehicle performance,-1,Vehicle Quality,
305
+ Uncomfortable seat material,-1,Vehicle Quality,
306
+ Unclear additional fees,-1,Communication,
307
+ Unhelpful with loyalty benefits,-1,Staff Interaction,
308
+ Unpleasant company policies,-1,Overall Experience,
309
+ Unfair deposit refund,-1,Pricing,
310
+ Unresponsive to damage claims,-1,Customer Service,
311
+ Unreliable vehicle electronics,-1,Vehicle Quality,
312
+ Uncomfortable for elderly,-1,Vehicle Quality,
313
+ Unclear vehicle inspection,-1,Communication,
314
+ Unhelpful with roadside issues,-1,Staff Interaction,
315
+ Unpleasant corporate experience,-1,Overall Experience,
316
+ Unfair mileage calculation,-1,Pricing,
317
+ Unresponsive to complaints,-1,Customer Service,
318
+ Unreliable transmission,-1,Vehicle Quality,
319
+ Uncomfortable for disabled,-1,Vehicle Quality,
320
+ Unclear pickup procedure,-1,Communication,
321
+ Unhelpful with reservation changes,-1,Staff Interaction,
322
+ Unpleasant franchise experience,-1,Overall Experience,
323
+ Unfair young driver fee,-1,Pricing,
324
+ Unresponsive to suggestions,-1,Customer Service,
325
+ Unreliable suspension,-1,Vehicle Quality,
326
+ Uncomfortable for large families,-1,Vehicle Quality,
327
+ Unclear insurance coverage,-1,Communication,
328
+ Unhelpful with contract questions,-1,Staff Interaction,
329
+ Unpleasant airport rental,-1,Overall Experience,
330
+ Unfair additional driver fee,-1,Pricing,
331
+ Unresponsive to compliments,-1,Customer Service,
332
+ Unreliable braking system,-1,Vehicle Quality,
333
+ Uncomfortable for pets,-1,Vehicle Quality,
334
+ Unclear special offer terms,-1,Communication,
335
+ Unhelpful with vehicle choice,-1,Staff Interaction,
336
+ Unpleasant weekend experience,-1,Overall Experience,
337
+ Unfair weekend rates,-1,Pricing,
338
+ Unresponsive to positive feedback,-1,Customer Service,
339
+ Unreliable steering,-1,Vehicle Quality,
340
+ Uncomfortable for long trips,-1,Vehicle Quality,
341
+ Unclear loyalty benefits,-1,Communication,
342
+ Unhelpful with feature explanations,-1,Staff Interaction,
343
+ Unpleasant holiday experience,-1,Overall Experience,
344
+ Unfair holiday pricing,-1,Pricing,
345
+ Unresponsive to thank you notes,-1,Customer Service,
346
+ Unreliable engine performance,-1,Vehicle Quality,
347
+ Uncomfortable for business use,-1,Vehicle Quality,
348
+ Unclear corporate rates,-1,Communication,
349
+ Unhelpful with account issues,-1,Staff Interaction,
350
+ Unpleasant business rental,-1,Overall Experience,
351
+ Unfair business charges,-1,Pricing,
352
+ Unresponsive to corporate clients,-1,Customer Service,
353
+ Unreliable hybrid system,-1,Vehicle Quality,
354
+ Uncomfortable for city driving,-1,Vehicle Quality,
355
+ Unclear fuel options,-1,Communication,
356
+ Unhelpful with technical features,-1,Staff Interaction,
357
+ Unpleasant luxury rental,-1,Overall Experience,
358
+ Unfair luxury charges,-1,Pricing,
359
+ Unresponsive to VIP customers,-1,Customer Service,
360
+ Unreliable premium features,-1,Vehicle Quality,
361
+ Uncomfortable sport seats,-1,Vehicle Quality,
362
+ Unclear premium benefits,-1,Communication,
363
+ Unhelpful with luxury models,-1,Staff Interaction,
364
+ Unpleasant SUV experience,-1,Overall Experience,
365
+ Unfair SUV rates,-1,Pricing,
366
+ Unresponsive to SUV requests,-1,Customer Service,
367
+ Unreliable 4WD system,-1,Vehicle Quality,
368
+ Uncomfortable third row,-1,Vehicle Quality,
369
+ Unclear SUV policies,-1,Communication,
370
+ Unhelpful with large vehicle handling,-1,Staff Interaction,
371
+ Unpleasant minivan rental,-1,Overall Experience,
372
+ Unfair minivan pricing,-1,Pricing,
373
+ Unresponsive to family needs,-1,Customer Service,
374
+ Unreliable sliding doors,-1,Vehicle Quality,
375
+ Uncomfortable minivan seating,-1,Vehicle Quality,
376
+ Unclear minivan features,-1,Communication,
377
+ Unhelpful with child safety,-1,Staff Interaction,
378
+ Unpleasant convertible experience,-1,Overall Experience,
379
+ Unfair convertible premium,-1,Pricing,
380
+ Unresponsive to roof issues,-1,Customer Service,
381
+ Unreliable convertible top,-1,Vehicle Quality,
382
+ Uncomfortable wind noise,-1,Vehicle Quality,
383
+ Unclear convertible policies,-1,Communication,
384
+ Unhelpful with top operation,-1,Staff Interaction,
385
+ Unpleasant truck rental,-1,Overall Experience,
386
+ Unfair truck deposit,-1,Pricing,
387
+ Unresponsive to truck queries,-1,Customer Service,
388
+ Unreliable towing capacity,-1,Vehicle Quality,
389
+ Uncomfortable truck cabin,-1,Vehicle Quality,
390
+ Unclear truck regulations,-1,Communication,
391
+ Unhelpful with loading,-1,Staff Interaction,
392
+ Unpleasant van experience,-1,Overall Experience,
393
+ Unfair van rental rates,-1,Pricing,
394
+ Unresponsive to van requests,-1,Customer Service,
395
+ Unreliable van features,-1,Vehicle Quality,
396
+ Uncomfortable van seating,-1,Vehicle Quality,
397
+ Unclear van capacity,-1,Communication,
398
+ Unhelpful with van dimensions,-1,Staff Interaction,
399
+ Unpleasant eco-car experience,-1,Overall Experience,
400
+ Unfair eco-car limitations,-1,Pricing,
401
+ Unresponsive to eco concerns,-1,Customer Service,
402
+ Unreliable electric range,-1,Vehicle Quality,
403
+ Uncomfortable eco-car size,-1,Vehicle Quality,
404
+ Unclear charging policies,-1,Communication,
405
+ Unhelpful with EV features,-1,Staff Interaction,
406
+ Unpleasant sports car rental,-1,Overall Experience,
407
+ Unfair sports car deposit,-1,Pricing,
408
+ Unresponsive to performance questions,-1,Customer Service,
409
+ Unreliable sports handling,-1,Vehicle Quality,
410
+ Uncomfortable sports suspension,-1,Vehicle Quality,
411
+ Unclear track day policies,-1,Communication,
412
+ Unhelpful with performance modes,-1,Staff Interaction,
car_rental_feedback_sentiment_training.csv ADDED
@@ -0,0 +1,412 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ Column1,Column2,Column3,Column4
2
+ review,sentiment_value,category,
3
+ Good performance of car,1,Vehicle Quality,
4
+ Excellent customer service and clean vehicle,1,Customer Service,
5
+ Very satisfied with the rental experience,1,Overall Experience,
6
+ Friendly staff and smooth process,1,Staff Interaction,
7
+ Amazing car condition and quick pickup,1,Vehicle Quality,
8
+ Outstanding service,1,Customer Service,
9
+ Perfect vehicle for our trip,1,Vehicle Quality,
10
+ Great value for money,1,Pricing,
11
+ Exceptional customer support,1,Customer Service,
12
+ Clean car and professional staff,1,Vehicle Quality,
13
+ Smooth booking process,1,Booking Process,
14
+ Car was in excellent condition,1,Vehicle Quality,
15
+ Highly recommend this rental service,1,Overall Experience,
16
+ Staff was very helpful and courteous,1,Staff Interaction,
17
+ Vehicle exceeded our expectations,1,Vehicle Quality,
18
+ Quick and efficient service,1,Process Efficiency,
19
+ Great communication throughout,1,Communication,
20
+ Car was spotless and well-maintained,1,Vehicle Quality,
21
+ Fantastic rental experience overall,1,Overall Experience,
22
+ Professional and reliable service,1,Customer Service,
23
+ The car was dirty and smelled bad,-1,Vehicle Quality,
24
+ Late delivery and poor communication,-1,Process Efficiency,
25
+ The vehicle had mechanical issues,-1,Vehicle Quality,
26
+ Terrible customer service experience,-1,Customer Service,
27
+ Car broke down during our trip,-1,Vehicle Quality,
28
+ Hidden fees not mentioned upfront,-1,Pricing,
29
+ Staff was rude and unhelpful,-1,Staff Interaction,
30
+ Vehicle was not as described,-1,Vehicle Quality,
31
+ Long wait times at pickup,-1,Process Efficiency,
32
+ Car had damage that was not disclosed,-1,Vehicle Quality,
33
+ Poor fuel efficiency,-1,Vehicle Quality,
34
+ Booking system was confusing,-1,Booking Process,
35
+ Car interior was damaged and dirty,-1,Vehicle Quality,
36
+ Delayed pickup without notification,-1,Process Efficiency,
37
+ Overcharged for minor scratches,-1,Pricing,
38
+ Vehicle smelled of cigarettes,-1,Vehicle Quality,
39
+ Air conditioning was not working,-1,Vehicle Quality,
40
+ Car had mechanical problems,-1,Vehicle Quality,
41
+ Unprofessional staff behavior,-1,Staff Interaction,
42
+ Worst rental experience ever,-1,Overall Experience,
43
+ ,,,
44
+ ,,,
45
+ ,,,
46
+ ,,,
47
+ Car was decent for the price,0,Vehicle Quality,
48
+ Average customer service,0,Customer Service,
49
+ ,,,
50
+ Car served its purpose,0,Vehicle Quality,
51
+ Typical rental experience,0,Overall Experience,
52
+ Service was adequate,0,Customer Service,
53
+ Car was functional but basic,0,Vehicle Quality,
54
+ Standard pickup and return process,0,Process Efficiency,
55
+ Average cleanliness and condition,0,Vehicle Quality,
56
+ ,,,
57
+ Car was okay for short trips,0,Vehicle Quality,
58
+ ,,,
59
+ Acceptable service quality,0,Customer Service,
60
+ Car met minimum requirements,0,Vehicle Quality,
61
+ Standard rental car experience,0,Overall Experience,
62
+ Neither good nor bad experience,0,Overall Experience,
63
+ Superb handling and comfortable ride,1,Vehicle Quality,
64
+ Impeccable cleanliness inside and out,1,Vehicle Quality,
65
+ Staff went above and beyond to help,1,Staff Interaction,
66
+ Best rental rates in town,1,Pricing,
67
+ Flawless pickup and return experience,1,Process Efficiency,
68
+ Vehicle looked brand new,1,Vehicle Quality,
69
+ Extremely satisfied with everything,1,Overall Experience,
70
+ Quick response to all my queries,1,Communication,
71
+ Perfectly maintained late-model car,1,Vehicle Quality,
72
+ Couldn't ask for better service,1,Customer Service,
73
+ Convenient location and flexible hours,1,Process Efficiency,
74
+ Smooth ride with no issues,1,Vehicle Quality,
75
+ Very transparent pricing policy,1,Pricing,
76
+ Friendly and knowledgeable agents,1,Staff Interaction,
77
+ Modern car with all features working,1,Vehicle Quality,
78
+ Made our vacation stress-free,1,Overall Experience,
79
+ Excellent roadside assistance,1,Customer Service,
80
+ Cleanest rental car I've ever had,1,Vehicle Quality,
81
+ Simple online booking system,1,Booking Process,
82
+ Prompt service at all times,1,Process Efficiency,
83
+ Helpful suggestions for car choice,1,Staff Interaction,
84
+ Great selection of vehicles,1,Vehicle Quality,
85
+ No surprises at checkout,1,Pricing,
86
+ Comfortable seats and quiet cabin,1,Vehicle Quality,
87
+ Everything worked perfectly,1,Vehicle Quality,
88
+ Would give more stars if possible,1,Overall Experience,
89
+ Polite and efficient staff,1,Staff Interaction,
90
+ Fastest check-in I've experienced,1,Process Efficiency,
91
+ Well-organized rental facility,1,Process Efficiency,
92
+ Clearly explained all policies,1,Communication,
93
+ Spotless interior with fresh smell,1,Vehicle Quality,
94
+ New car with low mileage,1,Vehicle Quality,
95
+ Exceeded expectations in every way,1,Overall Experience,
96
+ Attentive to all our needs,1,Customer Service,
97
+ Perfect car for family vacation,1,Vehicle Quality,
98
+ No waiting at pickup location,1,Process Efficiency,
99
+ Great experience from start to finish,1,Overall Experience,
100
+ Helpful with local driving tips,1,Staff Interaction,
101
+ Premium car at standard rates,1,Pricing,
102
+ All paperwork was ready in advance,1,Process Efficiency,
103
+ Vehicle was detailed to perfection,1,Vehicle Quality,
104
+ Smooth transmission and brakes,1,Vehicle Quality,
105
+ Best rental company in the area,1,Overall Experience,
106
+ Quick resolution of minor issue,1,Customer Service,
107
+ Convenient mobile check-in option,1,Booking Process,
108
+ Spacious trunk for all our luggage,1,Vehicle Quality,
109
+ Excellent GPS system included,1,Vehicle Quality,
110
+ Friendly reminder before pickup,1,Communication,
111
+ No hidden damage or problems,1,Vehicle Quality,
112
+ Perfect rental for business trip,1,Overall Experience,
113
+ Car was a pleasure to drive,1,Vehicle Quality,
114
+ Staff remembered me from last time,1,Staff Interaction,
115
+ Easy to find parking location,1,Process Efficiency,
116
+ Great fuel economy on highway,1,Vehicle Quality,
117
+ All accessories worked properly,1,Vehicle Quality,
118
+ Very professional operation,1,Overall Experience,
119
+ Quick replacement when needed,1,Customer Service,
120
+ Clear instructions provided,1,Communication,
121
+ Like driving a showroom car,1,Vehicle Quality,
122
+ No extra charges at return,1,Pricing,
123
+ Vehicle was ready early,1,Process Efficiency,
124
+ Perfect size for city driving,1,Vehicle Quality,
125
+ Helpful with insurance questions,1,Staff Interaction,
126
+ Cleanest rental I've ever seen,1,Vehicle Quality,
127
+ Made our trip unforgettable,1,Overall Experience,
128
+ Fast online reservation system,1,Booking Process,
129
+ Excellent condition tires and brakes,1,Vehicle Quality,
130
+ No pressure to buy extras,1,Staff Interaction,
131
+ Comfortable for long distances,1,Vehicle Quality,
132
+ Everything as promised,1,Overall Experience,
133
+ Quick inspection at return,1,Process Efficiency,
134
+ Great family-friendly options,1,Vehicle Quality,
135
+ Super clean and sanitized,1,Vehicle Quality,
136
+ Perfect for our road trip,1,Overall Experience,
137
+ Helpful with car seat installation,1,Staff Interaction,
138
+ No issues with navigation system,1,Vehicle Quality,
139
+ Better than expected quality,1,Vehicle Quality,
140
+ Very satisfied customer,1,Overall Experience,
141
+ Car reeked of stale smoke,-1,Vehicle Quality,
142
+ Engine warning light came on,-1,Vehicle Quality,
143
+ Rude staff ignored my complaints,-1,Staff Interaction,
144
+ Waited over an hour to get car,-1,Process Efficiency,
145
+ Broken seat adjuster not disclosed,-1,Vehicle Quality,
146
+ Dirty exterior with bird droppings,-1,Vehicle Quality,
147
+ Charged for pre-existing damage,-1,Pricing,
148
+ AC blew warm air only,-1,Vehicle Quality,
149
+ Reservation lost despite confirmation,-1,Booking Process,
150
+ No apology for their mistakes,-1,Customer Service,
151
+ Uncomfortable seats caused back pain,-1,Vehicle Quality,
152
+ Radio didn't work at all,-1,Vehicle Quality,
153
+ Overpriced for what we received,-1,Pricing,
154
+ No help with flat tire,-1,Customer Service,
155
+ Car had no power when accelerating,-1,Vehicle Quality,
156
+ Filthy cup holders and dashboard,-1,Vehicle Quality,
157
+ Extra insurance pushed aggressively,-1,Staff Interaction,
158
+ Key fob battery died immediately,-1,Vehicle Quality,
159
+ No child seats available as promised,-1,Vehicle Quality,
160
+ Scratches all over the body,-1,Vehicle Quality,
161
+ No refund for early return,-1,Pricing,
162
+ Dented bumper covered up,-1,Vehicle Quality,
163
+ Staff argued about damage claims,-1,Staff Interaction,
164
+ Broken door handle made entry difficult,-1,Vehicle Quality,
165
+ Reservation system crashed,-1,Booking Process,
166
+ No response to complaint emails,-1,Communication,
167
+ Unsafe bald tires,-1,Vehicle Quality,
168
+ Charged cleaning fee unjustly,-1,Pricing,
169
+ No GPS despite reservation note,-1,Vehicle Quality,
170
+ Dirty floor mats with stains,-1,Vehicle Quality,
171
+ Engine made strange noises,-1,Vehicle Quality,
172
+ No courtesy shuttle as advertised,-1,Process Efficiency,
173
+ Rental counter understaffed,-1,Process Efficiency,
174
+ Car smelled like wet dog,-1,Vehicle Quality,
175
+ No instructions for features,-1,Communication,
176
+ Hard to reach customer service,-1,Customer Service,
177
+ Stained upholstery and seats,-1,Vehicle Quality,
178
+ Charged twice for same rental,-1,Pricing,
179
+ No warning about toll charges,-1,Communication,
180
+ Unreliable pickup service,-1,Process Efficiency,
181
+ Broken climate control system,-1,Vehicle Quality,
182
+ Reserved model not available,-1,Vehicle Quality,
183
+ No compensation for inconvenience,-1,Customer Service,
184
+ Dirty windows impaired visibility,-1,Vehicle Quality,
185
+ Excessive paperwork required,-1,Process Efficiency,
186
+ No help with luggage,-1,Staff Interaction,
187
+ Dashboard lights flickered,-1,Vehicle Quality,
188
+ No follow-up after complaint,-1,Customer Service,
189
+ Uncomfortable ride quality,-1,Vehicle Quality,
190
+ Misleading photos of vehicle,-1,Vehicle Quality,
191
+ Late night return not accommodated,-1,Process Efficiency,
192
+ No spare tire in trunk,-1,Vehicle Quality,
193
+ Charged for full tank despite refill,-1,Pricing,
194
+ Worn out brake pads,-1,Vehicle Quality,
195
+ No response to reservation query,-1,Communication,
196
+ Unpleasant chemical smell inside,-1,Vehicle Quality,
197
+ Damaged wheel covers,-1,Vehicle Quality,
198
+ No apology for overbooking,-1,Customer Service,
199
+ Difficult to find location,-1,Process Efficiency,
200
+ No child lock functionality,-1,Vehicle Quality,
201
+ Excessive wear and tear,-1,Vehicle Quality,
202
+ No assistance at return area,-1,Staff Interaction,
203
+ Sticky steering wheel,-1,Vehicle Quality,
204
+ Broken cup holders,-1,Vehicle Quality,
205
+ No proper cleaning between rentals,-1,Vehicle Quality,
206
+ Unclear fuel policy,-1,Communication,
207
+ Unresponsive to phone calls,-1,Customer Service,
208
+ Faulty Bluetooth connection,-1,Vehicle Quality,
209
+ No handicap accessibility,-1,Process Efficiency,
210
+ Damaged interior trim,-1,Vehicle Quality,
211
+ No compensation for delay,-1,Customer Service,
212
+ Unpleasant staff attitude,-1,Staff Interaction,
213
+ No proper maintenance records,-1,Vehicle Quality,
214
+ Unsafe vehicle condition,-1,Vehicle Quality,
215
+ No smile or greeting,-1,Staff Interaction,
216
+ Unreliable reservation system,-1,Booking Process,
217
+ No proper signage at location,-1,Process Efficiency,
218
+ Uncomfortable headrest position,-1,Vehicle Quality,
219
+ No option to extend rental,-1,Process Efficiency,
220
+ Unfair damage assessment,-1,Pricing,
221
+ No proper cleaning supplies,-1,Vehicle Quality,
222
+ Unhelpful with directions,-1,Staff Interaction,
223
+ Unreliable pickup time,-1,Process Efficiency,
224
+ Unpleasant return experience,-1,Overall Experience,
225
+ Unclear pricing structure,-1,Pricing,
226
+ Unprofessional email responses,-1,Communication,
227
+ Unsafe parking area,-1,Process Efficiency,
228
+ Uncomfortable for tall drivers,-1,Vehicle Quality,
229
+ Unacceptable wait time,-1,Process Efficiency,
230
+ Unpleasant first impression,-1,Overall Experience,
231
+ Unfair mileage charges,-1,Pricing,
232
+ Unresponsive manager,-1,Customer Service,
233
+ Unreliable vehicle history,-1,Vehicle Quality,
234
+ Uncomfortable back seats,-1,Vehicle Quality,
235
+ Unclear contract terms,-1,Communication,
236
+ Unhelpful at drop-off,-1,Staff Interaction,
237
+ Unpleasant customer service,-1,Customer Service,
238
+ Unreliable app functionality,-1,Booking Process,
239
+ Unsafe child seat installation,-1,Vehicle Quality,
240
+ Unfair late return policy,-1,Pricing,
241
+ Unprofessional uniform,-1,Staff Interaction,
242
+ Unacceptable cleanliness,-1,Vehicle Quality,
243
+ Unpleasant smell throughout,-1,Vehicle Quality,
244
+ Unreliable roadside assistance,-1,Customer Service,
245
+ Uncomfortable driving position,-1,Vehicle Quality,
246
+ Unclear insurance options,-1,Communication,
247
+ Unhelpful with special requests,-1,Staff Interaction,
248
+ Unpleasant overall experience,-1,Overall Experience,
249
+ Unfair additional charges,-1,Pricing,
250
+ Unresponsive to feedback,-1,Customer Service,
251
+ Unreliable vehicle condition,-1,Vehicle Quality,
252
+ Uncomfortable climate control,-1,Vehicle Quality,
253
+ Unclear return instructions,-1,Communication,
254
+ Unhelpful during emergency,-1,Staff Interaction,
255
+ Unpleasant staff demeanor,-1,Staff Interaction,
256
+ Unreliable reservation status,-1,Booking Process,
257
+ Unsafe driving experience,-1,Vehicle Quality,
258
+ Uncomfortable noise levels,-1,Vehicle Quality,
259
+ Unclear damage policy,-1,Communication,
260
+ Unhelpful with extensions,-1,Staff Interaction,
261
+ Unpleasant booking process,-1,Booking Process,
262
+ Unfair deposit handling,-1,Pricing,
263
+ Unresponsive to emails,-1,Communication,
264
+ Unreliable pickup location,-1,Process Efficiency,
265
+ Uncomfortable seat belts,-1,Vehicle Quality,
266
+ Unclear fuel return policy,-1,Communication,
267
+ Unhelpful with complaints,-1,Customer Service,
268
+ Unpleasant vehicle condition,-1,Vehicle Quality,
269
+ Unfair cleaning charges,-1,Pricing,
270
+ Unresponsive social media,-1,Communication,
271
+ Unreliable maintenance,-1,Vehicle Quality,
272
+ Uncomfortable leg room,-1,Vehicle Quality,
273
+ Unclear cancellation policy,-1,Communication,
274
+ Unhelpful with refunds,-1,Customer Service,
275
+ Unpleasant service attitude,-1,Customer Service,
276
+ Unreliable special offers,-1,Pricing,
277
+ Unsafe vehicle handling,-1,Vehicle Quality,
278
+ Uncomfortable headroom,-1,Vehicle Quality,
279
+ Unclear additional driver policy,-1,Communication,
280
+ Unhelpful with insurance claims,-1,Staff Interaction,
281
+ Unpleasant return process,-1,Process Efficiency,
282
+ Unfair upgrade charges,-1,Pricing,
283
+ Unresponsive phone support,-1,Customer Service,
284
+ Unreliable vehicle availability,-1,Vehicle Quality,
285
+ Uncomfortable armrest position,-1,Vehicle Quality,
286
+ Unclear loyalty program,-1,Communication,
287
+ Unhelpful with damage disputes,-1,Staff Interaction,
288
+ Unpleasant staff communication,-1,Staff Interaction,
289
+ Unreliable mileage tracking,-1,Pricing,
290
+ Unsafe tire condition,-1,Vehicle Quality,
291
+ Uncomfortable pedal placement,-1,Vehicle Quality,
292
+ Unclear roadside policy,-1,Communication,
293
+ Unhelpful with special needs,-1,Staff Interaction,
294
+ Unpleasant rental duration,-1,Overall Experience,
295
+ Unfair age restrictions,-1,Pricing,
296
+ Unresponsive to special requests,-1,Customer Service,
297
+ Unreliable vehicle features,-1,Vehicle Quality,
298
+ Uncomfortable for passengers,-1,Vehicle Quality,
299
+ Unclear late return options,-1,Communication,
300
+ Unhelpful with technical issues,-1,Staff Interaction,
301
+ Unpleasant business interaction,-1,Overall Experience,
302
+ Unfair insurance requirements,-1,Pricing,
303
+ Unresponsive to urgent matters,-1,Customer Service,
304
+ Unreliable vehicle performance,-1,Vehicle Quality,
305
+ Uncomfortable seat material,-1,Vehicle Quality,
306
+ Unclear additional fees,-1,Communication,
307
+ Unhelpful with loyalty benefits,-1,Staff Interaction,
308
+ Unpleasant company policies,-1,Overall Experience,
309
+ Unfair deposit refund,-1,Pricing,
310
+ Unresponsive to damage claims,-1,Customer Service,
311
+ Unreliable vehicle electronics,-1,Vehicle Quality,
312
+ Uncomfortable for elderly,-1,Vehicle Quality,
313
+ Unclear vehicle inspection,-1,Communication,
314
+ Unhelpful with roadside issues,-1,Staff Interaction,
315
+ Unpleasant corporate experience,-1,Overall Experience,
316
+ Unfair mileage calculation,-1,Pricing,
317
+ Unresponsive to complaints,-1,Customer Service,
318
+ Unreliable transmission,-1,Vehicle Quality,
319
+ Uncomfortable for disabled,-1,Vehicle Quality,
320
+ Unclear pickup procedure,-1,Communication,
321
+ Unhelpful with reservation changes,-1,Staff Interaction,
322
+ Unpleasant franchise experience,-1,Overall Experience,
323
+ Unfair young driver fee,-1,Pricing,
324
+ Unresponsive to suggestions,-1,Customer Service,
325
+ Unreliable suspension,-1,Vehicle Quality,
326
+ Uncomfortable for large families,-1,Vehicle Quality,
327
+ Unclear insurance coverage,-1,Communication,
328
+ Unhelpful with contract questions,-1,Staff Interaction,
329
+ Unpleasant airport rental,-1,Overall Experience,
330
+ Unfair additional driver fee,-1,Pricing,
331
+ Unresponsive to compliments,-1,Customer Service,
332
+ Unreliable braking system,-1,Vehicle Quality,
333
+ Uncomfortable for pets,-1,Vehicle Quality,
334
+ Unclear special offer terms,-1,Communication,
335
+ Unhelpful with vehicle choice,-1,Staff Interaction,
336
+ Unpleasant weekend experience,-1,Overall Experience,
337
+ Unfair weekend rates,-1,Pricing,
338
+ Unresponsive to positive feedback,-1,Customer Service,
339
+ Unreliable steering,-1,Vehicle Quality,
340
+ Uncomfortable for long trips,-1,Vehicle Quality,
341
+ Unclear loyalty benefits,-1,Communication,
342
+ Unhelpful with feature explanations,-1,Staff Interaction,
343
+ Unpleasant holiday experience,-1,Overall Experience,
344
+ Unfair holiday pricing,-1,Pricing,
345
+ Unresponsive to thank you notes,-1,Customer Service,
346
+ Unreliable engine performance,-1,Vehicle Quality,
347
+ Uncomfortable for business use,-1,Vehicle Quality,
348
+ Unclear corporate rates,-1,Communication,
349
+ Unhelpful with account issues,-1,Staff Interaction,
350
+ Unpleasant business rental,-1,Overall Experience,
351
+ Unfair business charges,-1,Pricing,
352
+ Unresponsive to corporate clients,-1,Customer Service,
353
+ Unreliable hybrid system,-1,Vehicle Quality,
354
+ Uncomfortable for city driving,-1,Vehicle Quality,
355
+ Unclear fuel options,-1,Communication,
356
+ Unhelpful with technical features,-1,Staff Interaction,
357
+ Unpleasant luxury rental,-1,Overall Experience,
358
+ Unfair luxury charges,-1,Pricing,
359
+ Unresponsive to VIP customers,-1,Customer Service,
360
+ Unreliable premium features,-1,Vehicle Quality,
361
+ Uncomfortable sport seats,-1,Vehicle Quality,
362
+ Unclear premium benefits,-1,Communication,
363
+ Unhelpful with luxury models,-1,Staff Interaction,
364
+ Unpleasant SUV experience,-1,Overall Experience,
365
+ Unfair SUV rates,-1,Pricing,
366
+ Unresponsive to SUV requests,-1,Customer Service,
367
+ Unreliable 4WD system,-1,Vehicle Quality,
368
+ Uncomfortable third row,-1,Vehicle Quality,
369
+ Unclear SUV policies,-1,Communication,
370
+ Unhelpful with large vehicle handling,-1,Staff Interaction,
371
+ Unpleasant minivan rental,-1,Overall Experience,
372
+ Unfair minivan pricing,-1,Pricing,
373
+ Unresponsive to family needs,-1,Customer Service,
374
+ Unreliable sliding doors,-1,Vehicle Quality,
375
+ Uncomfortable minivan seating,-1,Vehicle Quality,
376
+ Unclear minivan features,-1,Communication,
377
+ Unhelpful with child safety,-1,Staff Interaction,
378
+ Unpleasant convertible experience,-1,Overall Experience,
379
+ Unfair convertible premium,-1,Pricing,
380
+ Unresponsive to roof issues,-1,Customer Service,
381
+ Unreliable convertible top,-1,Vehicle Quality,
382
+ Uncomfortable wind noise,-1,Vehicle Quality,
383
+ Unclear convertible policies,-1,Communication,
384
+ Unhelpful with top operation,-1,Staff Interaction,
385
+ Unpleasant truck rental,-1,Overall Experience,
386
+ Unfair truck deposit,-1,Pricing,
387
+ Unresponsive to truck queries,-1,Customer Service,
388
+ Unreliable towing capacity,-1,Vehicle Quality,
389
+ Uncomfortable truck cabin,-1,Vehicle Quality,
390
+ Unclear truck regulations,-1,Communication,
391
+ Unhelpful with loading,-1,Staff Interaction,
392
+ Unpleasant van experience,-1,Overall Experience,
393
+ Unfair van rental rates,-1,Pricing,
394
+ Unresponsive to van requests,-1,Customer Service,
395
+ Unreliable van features,-1,Vehicle Quality,
396
+ Uncomfortable van seating,-1,Vehicle Quality,
397
+ Unclear van capacity,-1,Communication,
398
+ Unhelpful with van dimensions,-1,Staff Interaction,
399
+ Unpleasant eco-car experience,-1,Overall Experience,
400
+ Unfair eco-car limitations,-1,Pricing,
401
+ Unresponsive to eco concerns,-1,Customer Service,
402
+ Unreliable electric range,-1,Vehicle Quality,
403
+ Uncomfortable eco-car size,-1,Vehicle Quality,
404
+ Unclear charging policies,-1,Communication,
405
+ Unhelpful with EV features,-1,Staff Interaction,
406
+ Unpleasant sports car rental,-1,Overall Experience,
407
+ Unfair sports car deposit,-1,Pricing,
408
+ Unresponsive to performance questions,-1,Customer Service,
409
+ Unreliable sports handling,-1,Vehicle Quality,
410
+ Uncomfortable sports suspension,-1,Vehicle Quality,
411
+ Unclear track day policies,-1,Communication,
412
+ Unhelpful with performance modes,-1,Staff Interaction,
data.csv ADDED
@@ -0,0 +1,412 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ Column1,Column2,Column3,Column4
2
+ review,sentiment_value,category,
3
+ Good performance of car,1,Vehicle Quality,
4
+ Excellent customer service and clean vehicle,1,Customer Service,
5
+ Very satisfied with the rental experience,1,Overall Experience,
6
+ Friendly staff and smooth process,1,Staff Interaction,
7
+ Amazing car condition and quick pickup,1,Vehicle Quality,
8
+ Outstanding service,1,Customer Service,
9
+ Perfect vehicle for our trip,1,Vehicle Quality,
10
+ Great value for money,1,Pricing,
11
+ Exceptional customer support,1,Customer Service,
12
+ Clean car and professional staff,1,Vehicle Quality,
13
+ Smooth booking process,1,Booking Process,
14
+ Car was in excellent condition,1,Vehicle Quality,
15
+ Highly recommend this rental service,1,Overall Experience,
16
+ Staff was very helpful and courteous,1,Staff Interaction,
17
+ Vehicle exceeded our expectations,1,Vehicle Quality,
18
+ Quick and efficient service,1,Process Efficiency,
19
+ Great communication throughout,1,Communication,
20
+ Car was spotless and well-maintained,1,Vehicle Quality,
21
+ Fantastic rental experience overall,1,Overall Experience,
22
+ Professional and reliable service,1,Customer Service,
23
+ The car was dirty and smelled bad,-1,Vehicle Quality,
24
+ Late delivery and poor communication,-1,Process Efficiency,
25
+ The vehicle had mechanical issues,-1,Vehicle Quality,
26
+ Terrible customer service experience,-1,Customer Service,
27
+ Car broke down during our trip,-1,Vehicle Quality,
28
+ Hidden fees not mentioned upfront,-1,Pricing,
29
+ Staff was rude and unhelpful,-1,Staff Interaction,
30
+ Vehicle was not as described,-1,Vehicle Quality,
31
+ Long wait times at pickup,-1,Process Efficiency,
32
+ Car had damage that was not disclosed,-1,Vehicle Quality,
33
+ Poor fuel efficiency,-1,Vehicle Quality,
34
+ Booking system was confusing,-1,Booking Process,
35
+ Car interior was damaged and dirty,-1,Vehicle Quality,
36
+ Delayed pickup without notification,-1,Process Efficiency,
37
+ Overcharged for minor scratches,-1,Pricing,
38
+ Vehicle smelled of cigarettes,-1,Vehicle Quality,
39
+ Air conditioning was not working,-1,Vehicle Quality,
40
+ Car had mechanical problems,-1,Vehicle Quality,
41
+ Unprofessional staff behavior,-1,Staff Interaction,
42
+ Worst rental experience ever,-1,Overall Experience,
43
+ ,,,
44
+ ,,,
45
+ ,,,
46
+ ,,,
47
+ Car was decent for the price,0,Vehicle Quality,
48
+ Average customer service,0,Customer Service,
49
+ ,,,
50
+ Car served its purpose,0,Vehicle Quality,
51
+ Typical rental experience,0,Overall Experience,
52
+ Service was adequate,0,Customer Service,
53
+ Car was functional but basic,0,Vehicle Quality,
54
+ Standard pickup and return process,0,Process Efficiency,
55
+ Average cleanliness and condition,0,Vehicle Quality,
56
+ ,,,
57
+ Car was okay for short trips,0,Vehicle Quality,
58
+ ,,,
59
+ Acceptable service quality,0,Customer Service,
60
+ Car met minimum requirements,0,Vehicle Quality,
61
+ Standard rental car experience,0,Overall Experience,
62
+ Neither good nor bad experience,0,Overall Experience,
63
+ Superb handling and comfortable ride,1,Vehicle Quality,
64
+ Impeccable cleanliness inside and out,1,Vehicle Quality,
65
+ Staff went above and beyond to help,1,Staff Interaction,
66
+ Best rental rates in town,1,Pricing,
67
+ Flawless pickup and return experience,1,Process Efficiency,
68
+ Vehicle looked brand new,1,Vehicle Quality,
69
+ Extremely satisfied with everything,1,Overall Experience,
70
+ Quick response to all my queries,1,Communication,
71
+ Perfectly maintained late-model car,1,Vehicle Quality,
72
+ Couldn't ask for better service,1,Customer Service,
73
+ Convenient location and flexible hours,1,Process Efficiency,
74
+ Smooth ride with no issues,1,Vehicle Quality,
75
+ Very transparent pricing policy,1,Pricing,
76
+ Friendly and knowledgeable agents,1,Staff Interaction,
77
+ Modern car with all features working,1,Vehicle Quality,
78
+ Made our vacation stress-free,1,Overall Experience,
79
+ Excellent roadside assistance,1,Customer Service,
80
+ Cleanest rental car I've ever had,1,Vehicle Quality,
81
+ Simple online booking system,1,Booking Process,
82
+ Prompt service at all times,1,Process Efficiency,
83
+ Helpful suggestions for car choice,1,Staff Interaction,
84
+ Great selection of vehicles,1,Vehicle Quality,
85
+ No surprises at checkout,1,Pricing,
86
+ Comfortable seats and quiet cabin,1,Vehicle Quality,
87
+ Everything worked perfectly,1,Vehicle Quality,
88
+ Would give more stars if possible,1,Overall Experience,
89
+ Polite and efficient staff,1,Staff Interaction,
90
+ Fastest check-in I've experienced,1,Process Efficiency,
91
+ Well-organized rental facility,1,Process Efficiency,
92
+ Clearly explained all policies,1,Communication,
93
+ Spotless interior with fresh smell,1,Vehicle Quality,
94
+ New car with low mileage,1,Vehicle Quality,
95
+ Exceeded expectations in every way,1,Overall Experience,
96
+ Attentive to all our needs,1,Customer Service,
97
+ Perfect car for family vacation,1,Vehicle Quality,
98
+ No waiting at pickup location,1,Process Efficiency,
99
+ Great experience from start to finish,1,Overall Experience,
100
+ Helpful with local driving tips,1,Staff Interaction,
101
+ Premium car at standard rates,1,Pricing,
102
+ All paperwork was ready in advance,1,Process Efficiency,
103
+ Vehicle was detailed to perfection,1,Vehicle Quality,
104
+ Smooth transmission and brakes,1,Vehicle Quality,
105
+ Best rental company in the area,1,Overall Experience,
106
+ Quick resolution of minor issue,1,Customer Service,
107
+ Convenient mobile check-in option,1,Booking Process,
108
+ Spacious trunk for all our luggage,1,Vehicle Quality,
109
+ Excellent GPS system included,1,Vehicle Quality,
110
+ Friendly reminder before pickup,1,Communication,
111
+ No hidden damage or problems,1,Vehicle Quality,
112
+ Perfect rental for business trip,1,Overall Experience,
113
+ Car was a pleasure to drive,1,Vehicle Quality,
114
+ Staff remembered me from last time,1,Staff Interaction,
115
+ Easy to find parking location,1,Process Efficiency,
116
+ Great fuel economy on highway,1,Vehicle Quality,
117
+ All accessories worked properly,1,Vehicle Quality,
118
+ Very professional operation,1,Overall Experience,
119
+ Quick replacement when needed,1,Customer Service,
120
+ Clear instructions provided,1,Communication,
121
+ Like driving a showroom car,1,Vehicle Quality,
122
+ No extra charges at return,1,Pricing,
123
+ Vehicle was ready early,1,Process Efficiency,
124
+ Perfect size for city driving,1,Vehicle Quality,
125
+ Helpful with insurance questions,1,Staff Interaction,
126
+ Cleanest rental I've ever seen,1,Vehicle Quality,
127
+ Made our trip unforgettable,1,Overall Experience,
128
+ Fast online reservation system,1,Booking Process,
129
+ Excellent condition tires and brakes,1,Vehicle Quality,
130
+ No pressure to buy extras,1,Staff Interaction,
131
+ Comfortable for long distances,1,Vehicle Quality,
132
+ Everything as promised,1,Overall Experience,
133
+ Quick inspection at return,1,Process Efficiency,
134
+ Great family-friendly options,1,Vehicle Quality,
135
+ Super clean and sanitized,1,Vehicle Quality,
136
+ Perfect for our road trip,1,Overall Experience,
137
+ Helpful with car seat installation,1,Staff Interaction,
138
+ No issues with navigation system,1,Vehicle Quality,
139
+ Better than expected quality,1,Vehicle Quality,
140
+ Very satisfied customer,1,Overall Experience,
141
+ Car reeked of stale smoke,-1,Vehicle Quality,
142
+ Engine warning light came on,-1,Vehicle Quality,
143
+ Rude staff ignored my complaints,-1,Staff Interaction,
144
+ Waited over an hour to get car,-1,Process Efficiency,
145
+ Broken seat adjuster not disclosed,-1,Vehicle Quality,
146
+ Dirty exterior with bird droppings,-1,Vehicle Quality,
147
+ Charged for pre-existing damage,-1,Pricing,
148
+ AC blew warm air only,-1,Vehicle Quality,
149
+ Reservation lost despite confirmation,-1,Booking Process,
150
+ No apology for their mistakes,-1,Customer Service,
151
+ Uncomfortable seats caused back pain,-1,Vehicle Quality,
152
+ Radio didn't work at all,-1,Vehicle Quality,
153
+ Overpriced for what we received,-1,Pricing,
154
+ No help with flat tire,-1,Customer Service,
155
+ Car had no power when accelerating,-1,Vehicle Quality,
156
+ Filthy cup holders and dashboard,-1,Vehicle Quality,
157
+ Extra insurance pushed aggressively,-1,Staff Interaction,
158
+ Key fob battery died immediately,-1,Vehicle Quality,
159
+ No child seats available as promised,-1,Vehicle Quality,
160
+ Scratches all over the body,-1,Vehicle Quality,
161
+ No refund for early return,-1,Pricing,
162
+ Dented bumper covered up,-1,Vehicle Quality,
163
+ Staff argued about damage claims,-1,Staff Interaction,
164
+ Broken door handle made entry difficult,-1,Vehicle Quality,
165
+ Reservation system crashed,-1,Booking Process,
166
+ No response to complaint emails,-1,Communication,
167
+ Unsafe bald tires,-1,Vehicle Quality,
168
+ Charged cleaning fee unjustly,-1,Pricing,
169
+ No GPS despite reservation note,-1,Vehicle Quality,
170
+ Dirty floor mats with stains,-1,Vehicle Quality,
171
+ Engine made strange noises,-1,Vehicle Quality,
172
+ No courtesy shuttle as advertised,-1,Process Efficiency,
173
+ Rental counter understaffed,-1,Process Efficiency,
174
+ Car smelled like wet dog,-1,Vehicle Quality,
175
+ No instructions for features,-1,Communication,
176
+ Hard to reach customer service,-1,Customer Service,
177
+ Stained upholstery and seats,-1,Vehicle Quality,
178
+ Charged twice for same rental,-1,Pricing,
179
+ No warning about toll charges,-1,Communication,
180
+ Unreliable pickup service,-1,Process Efficiency,
181
+ Broken climate control system,-1,Vehicle Quality,
182
+ Reserved model not available,-1,Vehicle Quality,
183
+ No compensation for inconvenience,-1,Customer Service,
184
+ Dirty windows impaired visibility,-1,Vehicle Quality,
185
+ Excessive paperwork required,-1,Process Efficiency,
186
+ No help with luggage,-1,Staff Interaction,
187
+ Dashboard lights flickered,-1,Vehicle Quality,
188
+ No follow-up after complaint,-1,Customer Service,
189
+ Uncomfortable ride quality,-1,Vehicle Quality,
190
+ Misleading photos of vehicle,-1,Vehicle Quality,
191
+ Late night return not accommodated,-1,Process Efficiency,
192
+ No spare tire in trunk,-1,Vehicle Quality,
193
+ Charged for full tank despite refill,-1,Pricing,
194
+ Worn out brake pads,-1,Vehicle Quality,
195
+ No response to reservation query,-1,Communication,
196
+ Unpleasant chemical smell inside,-1,Vehicle Quality,
197
+ Damaged wheel covers,-1,Vehicle Quality,
198
+ No apology for overbooking,-1,Customer Service,
199
+ Difficult to find location,-1,Process Efficiency,
200
+ No child lock functionality,-1,Vehicle Quality,
201
+ Excessive wear and tear,-1,Vehicle Quality,
202
+ No assistance at return area,-1,Staff Interaction,
203
+ Sticky steering wheel,-1,Vehicle Quality,
204
+ Broken cup holders,-1,Vehicle Quality,
205
+ No proper cleaning between rentals,-1,Vehicle Quality,
206
+ Unclear fuel policy,-1,Communication,
207
+ Unresponsive to phone calls,-1,Customer Service,
208
+ Faulty Bluetooth connection,-1,Vehicle Quality,
209
+ No handicap accessibility,-1,Process Efficiency,
210
+ Damaged interior trim,-1,Vehicle Quality,
211
+ No compensation for delay,-1,Customer Service,
212
+ Unpleasant staff attitude,-1,Staff Interaction,
213
+ No proper maintenance records,-1,Vehicle Quality,
214
+ Unsafe vehicle condition,-1,Vehicle Quality,
215
+ No smile or greeting,-1,Staff Interaction,
216
+ Unreliable reservation system,-1,Booking Process,
217
+ No proper signage at location,-1,Process Efficiency,
218
+ Uncomfortable headrest position,-1,Vehicle Quality,
219
+ No option to extend rental,-1,Process Efficiency,
220
+ Unfair damage assessment,-1,Pricing,
221
+ No proper cleaning supplies,-1,Vehicle Quality,
222
+ Unhelpful with directions,-1,Staff Interaction,
223
+ Unreliable pickup time,-1,Process Efficiency,
224
+ Unpleasant return experience,-1,Overall Experience,
225
+ Unclear pricing structure,-1,Pricing,
226
+ Unprofessional email responses,-1,Communication,
227
+ Unsafe parking area,-1,Process Efficiency,
228
+ Uncomfortable for tall drivers,-1,Vehicle Quality,
229
+ Unacceptable wait time,-1,Process Efficiency,
230
+ Unpleasant first impression,-1,Overall Experience,
231
+ Unfair mileage charges,-1,Pricing,
232
+ Unresponsive manager,-1,Customer Service,
233
+ Unreliable vehicle history,-1,Vehicle Quality,
234
+ Uncomfortable back seats,-1,Vehicle Quality,
235
+ Unclear contract terms,-1,Communication,
236
+ Unhelpful at drop-off,-1,Staff Interaction,
237
+ Unpleasant customer service,-1,Customer Service,
238
+ Unreliable app functionality,-1,Booking Process,
239
+ Unsafe child seat installation,-1,Vehicle Quality,
240
+ Unfair late return policy,-1,Pricing,
241
+ Unprofessional uniform,-1,Staff Interaction,
242
+ Unacceptable cleanliness,-1,Vehicle Quality,
243
+ Unpleasant smell throughout,-1,Vehicle Quality,
244
+ Unreliable roadside assistance,-1,Customer Service,
245
+ Uncomfortable driving position,-1,Vehicle Quality,
246
+ Unclear insurance options,-1,Communication,
247
+ Unhelpful with special requests,-1,Staff Interaction,
248
+ Unpleasant overall experience,-1,Overall Experience,
249
+ Unfair additional charges,-1,Pricing,
250
+ Unresponsive to feedback,-1,Customer Service,
251
+ Unreliable vehicle condition,-1,Vehicle Quality,
252
+ Uncomfortable climate control,-1,Vehicle Quality,
253
+ Unclear return instructions,-1,Communication,
254
+ Unhelpful during emergency,-1,Staff Interaction,
255
+ Unpleasant staff demeanor,-1,Staff Interaction,
256
+ Unreliable reservation status,-1,Booking Process,
257
+ Unsafe driving experience,-1,Vehicle Quality,
258
+ Uncomfortable noise levels,-1,Vehicle Quality,
259
+ Unclear damage policy,-1,Communication,
260
+ Unhelpful with extensions,-1,Staff Interaction,
261
+ Unpleasant booking process,-1,Booking Process,
262
+ Unfair deposit handling,-1,Pricing,
263
+ Unresponsive to emails,-1,Communication,
264
+ Unreliable pickup location,-1,Process Efficiency,
265
+ Uncomfortable seat belts,-1,Vehicle Quality,
266
+ Unclear fuel return policy,-1,Communication,
267
+ Unhelpful with complaints,-1,Customer Service,
268
+ Unpleasant vehicle condition,-1,Vehicle Quality,
269
+ Unfair cleaning charges,-1,Pricing,
270
+ Unresponsive social media,-1,Communication,
271
+ Unreliable maintenance,-1,Vehicle Quality,
272
+ Uncomfortable leg room,-1,Vehicle Quality,
273
+ Unclear cancellation policy,-1,Communication,
274
+ Unhelpful with refunds,-1,Customer Service,
275
+ Unpleasant service attitude,-1,Customer Service,
276
+ Unreliable special offers,-1,Pricing,
277
+ Unsafe vehicle handling,-1,Vehicle Quality,
278
+ Uncomfortable headroom,-1,Vehicle Quality,
279
+ Unclear additional driver policy,-1,Communication,
280
+ Unhelpful with insurance claims,-1,Staff Interaction,
281
+ Unpleasant return process,-1,Process Efficiency,
282
+ Unfair upgrade charges,-1,Pricing,
283
+ Unresponsive phone support,-1,Customer Service,
284
+ Unreliable vehicle availability,-1,Vehicle Quality,
285
+ Uncomfortable armrest position,-1,Vehicle Quality,
286
+ Unclear loyalty program,-1,Communication,
287
+ Unhelpful with damage disputes,-1,Staff Interaction,
288
+ Unpleasant staff communication,-1,Staff Interaction,
289
+ Unreliable mileage tracking,-1,Pricing,
290
+ Unsafe tire condition,-1,Vehicle Quality,
291
+ Uncomfortable pedal placement,-1,Vehicle Quality,
292
+ Unclear roadside policy,-1,Communication,
293
+ Unhelpful with special needs,-1,Staff Interaction,
294
+ Unpleasant rental duration,-1,Overall Experience,
295
+ Unfair age restrictions,-1,Pricing,
296
+ Unresponsive to special requests,-1,Customer Service,
297
+ Unreliable vehicle features,-1,Vehicle Quality,
298
+ Uncomfortable for passengers,-1,Vehicle Quality,
299
+ Unclear late return options,-1,Communication,
300
+ Unhelpful with technical issues,-1,Staff Interaction,
301
+ Unpleasant business interaction,-1,Overall Experience,
302
+ Unfair insurance requirements,-1,Pricing,
303
+ Unresponsive to urgent matters,-1,Customer Service,
304
+ Unreliable vehicle performance,-1,Vehicle Quality,
305
+ Uncomfortable seat material,-1,Vehicle Quality,
306
+ Unclear additional fees,-1,Communication,
307
+ Unhelpful with loyalty benefits,-1,Staff Interaction,
308
+ Unpleasant company policies,-1,Overall Experience,
309
+ Unfair deposit refund,-1,Pricing,
310
+ Unresponsive to damage claims,-1,Customer Service,
311
+ Unreliable vehicle electronics,-1,Vehicle Quality,
312
+ Uncomfortable for elderly,-1,Vehicle Quality,
313
+ Unclear vehicle inspection,-1,Communication,
314
+ Unhelpful with roadside issues,-1,Staff Interaction,
315
+ Unpleasant corporate experience,-1,Overall Experience,
316
+ Unfair mileage calculation,-1,Pricing,
317
+ Unresponsive to complaints,-1,Customer Service,
318
+ Unreliable transmission,-1,Vehicle Quality,
319
+ Uncomfortable for disabled,-1,Vehicle Quality,
320
+ Unclear pickup procedure,-1,Communication,
321
+ Unhelpful with reservation changes,-1,Staff Interaction,
322
+ Unpleasant franchise experience,-1,Overall Experience,
323
+ Unfair young driver fee,-1,Pricing,
324
+ Unresponsive to suggestions,-1,Customer Service,
325
+ Unreliable suspension,-1,Vehicle Quality,
326
+ Uncomfortable for large families,-1,Vehicle Quality,
327
+ Unclear insurance coverage,-1,Communication,
328
+ Unhelpful with contract questions,-1,Staff Interaction,
329
+ Unpleasant airport rental,-1,Overall Experience,
330
+ Unfair additional driver fee,-1,Pricing,
331
+ Unresponsive to compliments,-1,Customer Service,
332
+ Unreliable braking system,-1,Vehicle Quality,
333
+ Uncomfortable for pets,-1,Vehicle Quality,
334
+ Unclear special offer terms,-1,Communication,
335
+ Unhelpful with vehicle choice,-1,Staff Interaction,
336
+ Unpleasant weekend experience,-1,Overall Experience,
337
+ Unfair weekend rates,-1,Pricing,
338
+ Unresponsive to positive feedback,-1,Customer Service,
339
+ Unreliable steering,-1,Vehicle Quality,
340
+ Uncomfortable for long trips,-1,Vehicle Quality,
341
+ Unclear loyalty benefits,-1,Communication,
342
+ Unhelpful with feature explanations,-1,Staff Interaction,
343
+ Unpleasant holiday experience,-1,Overall Experience,
344
+ Unfair holiday pricing,-1,Pricing,
345
+ Unresponsive to thank you notes,-1,Customer Service,
346
+ Unreliable engine performance,-1,Vehicle Quality,
347
+ Uncomfortable for business use,-1,Vehicle Quality,
348
+ Unclear corporate rates,-1,Communication,
349
+ Unhelpful with account issues,-1,Staff Interaction,
350
+ Unpleasant business rental,-1,Overall Experience,
351
+ Unfair business charges,-1,Pricing,
352
+ Unresponsive to corporate clients,-1,Customer Service,
353
+ Unreliable hybrid system,-1,Vehicle Quality,
354
+ Uncomfortable for city driving,-1,Vehicle Quality,
355
+ Unclear fuel options,-1,Communication,
356
+ Unhelpful with technical features,-1,Staff Interaction,
357
+ Unpleasant luxury rental,-1,Overall Experience,
358
+ Unfair luxury charges,-1,Pricing,
359
+ Unresponsive to VIP customers,-1,Customer Service,
360
+ Unreliable premium features,-1,Vehicle Quality,
361
+ Uncomfortable sport seats,-1,Vehicle Quality,
362
+ Unclear premium benefits,-1,Communication,
363
+ Unhelpful with luxury models,-1,Staff Interaction,
364
+ Unpleasant SUV experience,-1,Overall Experience,
365
+ Unfair SUV rates,-1,Pricing,
366
+ Unresponsive to SUV requests,-1,Customer Service,
367
+ Unreliable 4WD system,-1,Vehicle Quality,
368
+ Uncomfortable third row,-1,Vehicle Quality,
369
+ Unclear SUV policies,-1,Communication,
370
+ Unhelpful with large vehicle handling,-1,Staff Interaction,
371
+ Unpleasant minivan rental,-1,Overall Experience,
372
+ Unfair minivan pricing,-1,Pricing,
373
+ Unresponsive to family needs,-1,Customer Service,
374
+ Unreliable sliding doors,-1,Vehicle Quality,
375
+ Uncomfortable minivan seating,-1,Vehicle Quality,
376
+ Unclear minivan features,-1,Communication,
377
+ Unhelpful with child safety,-1,Staff Interaction,
378
+ Unpleasant convertible experience,-1,Overall Experience,
379
+ Unfair convertible premium,-1,Pricing,
380
+ Unresponsive to roof issues,-1,Customer Service,
381
+ Unreliable convertible top,-1,Vehicle Quality,
382
+ Uncomfortable wind noise,-1,Vehicle Quality,
383
+ Unclear convertible policies,-1,Communication,
384
+ Unhelpful with top operation,-1,Staff Interaction,
385
+ Unpleasant truck rental,-1,Overall Experience,
386
+ Unfair truck deposit,-1,Pricing,
387
+ Unresponsive to truck queries,-1,Customer Service,
388
+ Unreliable towing capacity,-1,Vehicle Quality,
389
+ Uncomfortable truck cabin,-1,Vehicle Quality,
390
+ Unclear truck regulations,-1,Communication,
391
+ Unhelpful with loading,-1,Staff Interaction,
392
+ Unpleasant van experience,-1,Overall Experience,
393
+ Unfair van rental rates,-1,Pricing,
394
+ Unresponsive to van requests,-1,Customer Service,
395
+ Unreliable van features,-1,Vehicle Quality,
396
+ Uncomfortable van seating,-1,Vehicle Quality,
397
+ Unclear van capacity,-1,Communication,
398
+ Unhelpful with van dimensions,-1,Staff Interaction,
399
+ Unpleasant eco-car experience,-1,Overall Experience,
400
+ Unfair eco-car limitations,-1,Pricing,
401
+ Unresponsive to eco concerns,-1,Customer Service,
402
+ Unreliable electric range,-1,Vehicle Quality,
403
+ Uncomfortable eco-car size,-1,Vehicle Quality,
404
+ Unclear charging policies,-1,Communication,
405
+ Unhelpful with EV features,-1,Staff Interaction,
406
+ Unpleasant sports car rental,-1,Overall Experience,
407
+ Unfair sports car deposit,-1,Pricing,
408
+ Unresponsive to performance questions,-1,Customer Service,
409
+ Unreliable sports handling,-1,Vehicle Quality,
410
+ Uncomfortable sports suspension,-1,Vehicle Quality,
411
+ Unclear track day policies,-1,Communication,
412
+ Unhelpful with performance modes,-1,Staff Interaction,
sample_data/README.md ADDED
@@ -0,0 +1,19 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ This directory includes a few sample datasets to get you started.
2
+
3
+ * `california_housing_data*.csv` is California housing data from the 1990 US
4
+ Census; more information is available at:
5
+ https://docs.google.com/document/d/e/2PACX-1vRhYtsvc5eOR2FWNCwaBiKL6suIOrxJig8LcSBbmCbyYsayia_DvPOOBlXZ4CAlQ5nlDD8kTaIDRwrN/pub
6
+
7
+ * `mnist_*.csv` is a small sample of the
8
+ [MNIST database](https://en.wikipedia.org/wiki/MNIST_database), which is
9
+ described at: http://yann.lecun.com/exdb/mnist/
10
+
11
+ * `anscombe.json` contains a copy of
12
+ [Anscombe's quartet](https://en.wikipedia.org/wiki/Anscombe%27s_quartet); it
13
+ was originally described in
14
+
15
+ Anscombe, F. J. (1973). 'Graphs in Statistical Analysis'. American
16
+ Statistician. 27 (1): 17-21. JSTOR 2682899.
17
+
18
+ and our copy was prepared by the
19
+ [vega_datasets library](https://github.com/altair-viz/vega_datasets/blob/4f67bdaad10f45e3549984e17e1b3088c731503d/vega_datasets/_data/anscombe.json).
sample_data/anscombe.json ADDED
@@ -0,0 +1,49 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ [
2
+ {"Series":"I", "X":10.0, "Y":8.04},
3
+ {"Series":"I", "X":8.0, "Y":6.95},
4
+ {"Series":"I", "X":13.0, "Y":7.58},
5
+ {"Series":"I", "X":9.0, "Y":8.81},
6
+ {"Series":"I", "X":11.0, "Y":8.33},
7
+ {"Series":"I", "X":14.0, "Y":9.96},
8
+ {"Series":"I", "X":6.0, "Y":7.24},
9
+ {"Series":"I", "X":4.0, "Y":4.26},
10
+ {"Series":"I", "X":12.0, "Y":10.84},
11
+ {"Series":"I", "X":7.0, "Y":4.81},
12
+ {"Series":"I", "X":5.0, "Y":5.68},
13
+
14
+ {"Series":"II", "X":10.0, "Y":9.14},
15
+ {"Series":"II", "X":8.0, "Y":8.14},
16
+ {"Series":"II", "X":13.0, "Y":8.74},
17
+ {"Series":"II", "X":9.0, "Y":8.77},
18
+ {"Series":"II", "X":11.0, "Y":9.26},
19
+ {"Series":"II", "X":14.0, "Y":8.10},
20
+ {"Series":"II", "X":6.0, "Y":6.13},
21
+ {"Series":"II", "X":4.0, "Y":3.10},
22
+ {"Series":"II", "X":12.0, "Y":9.13},
23
+ {"Series":"II", "X":7.0, "Y":7.26},
24
+ {"Series":"II", "X":5.0, "Y":4.74},
25
+
26
+ {"Series":"III", "X":10.0, "Y":7.46},
27
+ {"Series":"III", "X":8.0, "Y":6.77},
28
+ {"Series":"III", "X":13.0, "Y":12.74},
29
+ {"Series":"III", "X":9.0, "Y":7.11},
30
+ {"Series":"III", "X":11.0, "Y":7.81},
31
+ {"Series":"III", "X":14.0, "Y":8.84},
32
+ {"Series":"III", "X":6.0, "Y":6.08},
33
+ {"Series":"III", "X":4.0, "Y":5.39},
34
+ {"Series":"III", "X":12.0, "Y":8.15},
35
+ {"Series":"III", "X":7.0, "Y":6.42},
36
+ {"Series":"III", "X":5.0, "Y":5.73},
37
+
38
+ {"Series":"IV", "X":8.0, "Y":6.58},
39
+ {"Series":"IV", "X":8.0, "Y":5.76},
40
+ {"Series":"IV", "X":8.0, "Y":7.71},
41
+ {"Series":"IV", "X":8.0, "Y":8.84},
42
+ {"Series":"IV", "X":8.0, "Y":8.47},
43
+ {"Series":"IV", "X":8.0, "Y":7.04},
44
+ {"Series":"IV", "X":8.0, "Y":5.25},
45
+ {"Series":"IV", "X":19.0, "Y":12.50},
46
+ {"Series":"IV", "X":8.0, "Y":5.56},
47
+ {"Series":"IV", "X":8.0, "Y":7.91},
48
+ {"Series":"IV", "X":8.0, "Y":6.89}
49
+ ]
sample_data/california_housing_test.csv ADDED
The diff for this file is too large to render. See raw diff
 
sample_data/california_housing_train.csv ADDED
The diff for this file is too large to render. See raw diff
 
sample_data/mnist_test.csv ADDED
@@ -0,0 +1,3 @@
 
 
 
 
1
+ version https://git-lfs.github.com/spec/v1
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+ oid sha256:51c292478d94ec3a01461bdfa82eb0885d262eb09e615679b2d69dedb6ad09e7
3
+ size 18289443
sample_data/mnist_train_small.csv ADDED
@@ -0,0 +1,3 @@
 
 
 
 
1
+ version https://git-lfs.github.com/spec/v1
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+ oid sha256:1ef64781aa03180f4f5ce504314f058f5d0227277df86060473d973cf43b033e
3
+ size 36523880