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Nice location, Bad Customer Service - I travel to New Orleans for business about once a month and have the privilege of staying in quite a few hotels in NOLA, but Aloft was a standout, even though is it located very close to most attractions, the staff left us with a bad taste in our mouths. At check in, we were helped by Jermal and it was the worst check in experience I've ever had (even at Motel 6 they at least make eye contact with you and answer your questions). Very cold and not friendly staff with the exception of the valet guys. They were very nice and professional. Once we got to our room, it was clean and spacious. I did not find anything wrong with it except the infamous bad water pressure in the shower and the fact that we only had 2 big towels (All hotels I've stayed at have had 4 big towels) We signed up for the SPG Green Choice at check in so the extra towels would had been nice and we actually never received the 5 vouchers for making the green choice. Aloft has a lot of potential because of their location. I am giving them another chance in late May, hopefully this time they listen to our requests and are more customer oriented.Thank you for staying with us this past week. I would like to apologize for your disappointment during your recent stay with us. I know we certainly have not met your expectations and we want so much to gain back your trust and loyalty. The feedback you provided will allow us to address specific information and in turn provide a superior service for our guests both now and in the future. It is unfortunate that you had a negative experience but we look forward to having you back here with us in May so we can show you how we have used your feedback and show you the hospitality our talent is truly made of!If I can do anything in the meantime, please contact me directly at Dixie.Kraussaloftneworleansdowntown.com.

We were just thrilled to get an inexpensive availability in Cooperstown! - If you haven't been to Cooperstown before - especially during summer tourist season - you need to know that lodging within the village itself is at a premium - very limited availability, and what is available is very pricey. This was my 3rd visit to the area and the first time that I've actually been able to get a room... More

A night disturbed by smoking guest(s)! - We were smelling cigarette smoke in our room and proceeded to open both windows and the door. It really didn't help so we went into the hall and determined it must be coming from the room across from us and into the vents. We called the desk, they sent a man up, and he said he could not knock on... More

Baltimore Airport stay. - The room was spacious. The bed, however was hard and uncomfortable as well as the air conditioner being very noisy. The breakfast was almost nonexistant. It was nice to have a service that took you back and forth to the airport.

Crowded, but still nice stay! - The hotel was extremely crowded the weekend we stayed. But despite the hallway, pool, and breakfast buffet being very busy and full of families...it was a nice stay! Our room was nice...fridge and microwave were handy. Guest laundry was also handy. Breakfast selection was lovely. Overall, nice stay. Location was convenient for me, fairly close to UT Tyler. Also, right... More

Beautiful lobby but rooms need help - Stayed here for second time recently. Gorgeous lobby. Friendly staff. Good free shuttle service. Our room this time was disappointing. King bed in too small space so that one side did not even have a lamp. Also the heating/cooling unit was right next to the bed and very noisy so we turned it off. Luckily it was not needed. Room... More

Big service, Small Room - The staff could not have been more friendly and helpful! They were so eager to make our stay pleasant. They really went the extra mile to be friendly. The problem for us was the size of the room and bathroom. The doorway was VERY small and my husband had difficulty getting through with our bag - he had to push bag in and then step in. The ceiling was very low in the hallway and the bathroom. I am 5'6 and I could easily reach up and touch the ceiling in the hallway and bathroom. We even made the comment that no basketball stars would be able to stay here. My husband is 6'1 and had to duck to get into the shower. The outside noise was also very loud and woke us up both mornings. The room we had was nice and clean though.

Hole in the door - My wife and I were celebrating our 23 year anniversary in the king jaquzi room , this is the most reasonable priced rooms but the last two visits the rooms need remodeling. This last stay the drawers were falling out of the dresser, a hole punched through the bathroom door didn't even raise an eyebrow from the staff.

I was just a little disappointed. - The room was very small, to have a full and queen size bed in it. And I clean home for a living and the bath room needs really down to using a tooth brush around the tub and floor, and I took the empty toilet paper roll out to put in the new one and the dirt I saw behind that empty roll was bad I left it out so the house keeper would see the dirt and what ever else was in there. And another chair in the room would be nice, a person can only set on the bed for just a little while then the back hurts.

Good Hotel - Rooms are clean with basic amenities, but very dated. Beds are comfortable, rooms are fairly quiet, but can definitely hear through the walls. Breakfast is very basic, but fresh. While it is not very close to an amenities, it is good for pre or post cruise stay. Hotel charges 8 per person for ride to cruise ship terminal

Nice hotel - The location of this hotel is hreT for visits to my son. The room was clean and comfortable. I didnt have time to try the breakfast but I hear it's fabulous! I had a great night's sleep in a comfy bed! I will be staying here again.

Great Stay - I had a wonderful stay at this hotel. From the time I arrived the customer service I received has been nothing less of truly amazing. All the way from the staff that checked me in to the staff at the bar during happy hour. The shuttles are great if you dont have a car they will take you to/from the airport, to/from the mall and anywhere requested within a mile radius of the airport. The room its self can use a bathroom update but overall not too bad. The breakfast was great with cooked to order omelets. This hotel was worth every penny.

Charlston - Compared to our stay in Washington DC and Savannah, both of which were historic buildings, the hotel did not meet our expectations. It was very expensive and although it was an historic hotel, room was dated and needed an update.

Friendly staff - The front desk staff was very pleasant and and helpful. We enjoyed the hot breakfast, internet worked well, and the room was clean but a little on the small size with the cramped sink area. It would be nice if maintenance adjusted the door checks as we grew quite annoyed with other guests that kept letting their doors slam.

Good hotel - I stayed here with some friends for a convention. It was a good room and the free breakfast was nice.

Comfort Suites Columbia - Nice hotel and convenient

Good hotel. Worth checking out. - This is a nice hotel with great staff. I have young children and the entire staff from the front desk staff to the breakfast staff were there to help us. This was our first visit to the Portland area and we plan to go back later this summer. We will stay at this hotel when we return.

Awful!!! - Stayed there for a few days while working in Orangeburg, SC. The place is a dump. No mini fridge, microwave, half the lights didn't work, roach sighting at least a few times a day, etc., the list can go on and on. Was told by Front Desk staff that the hotel has been foreclosed on, and is now bank owned,... More

Not so bad if your there just ... - Not so bad if your there just to fish, good enough to lay your head,after a long day nite of fishing, I will stay there again! Can't beat the price. Real close to the pier, Don't have to drive any where, The pier has all you need!!

Not the value we hoped for from the Westin. - Bad: 1. You have to walk through the casino to the rooms-- This is irritating. 2. Water took soooo long to get to the 15th floor. Waste of water to run it 7minutes to get it hot. 3. Very costly..... Especially for it's location and to the convention center. Simply outrageous for the value. Good: 1. Staff was great. 2. Room was clean 3. Decor was lovely. 4. Food was great.

terrible king size bed - 2 things are mandatory for a good hotel stay. 1. that the place is clean, and this was. 2. that the bed be comfortable and this WAS NOT!! It was a struggle to not roll into the divot that was in the center of the mattress. Both my husband and I had a terrible nights sleep.

TERRIBLE! - don't do it. it may save you money, but you will regret it. you get what you pay for, and in the case of this hotel, you don't get what you don't pay for.

Relaxing - Very enjoyable, staff was polite and helpful

My Double Tree Stay - I find it a little too noisy. The walls are like paper, so whatever was said in the next room felt like it was in my room. Also, the halls were pretty noisy until late at night.

Too bad - They don't cancel a reservation even when requested a week ahead of time. Be careful when you book this inn. I had to throw my money since they didn't give me a refund. TOO BAD!!!

Met our expectations - Met our expectations.

Clarion Hotel - Good location - close to shopping and airport. Comfortable and clean enough, but does need renovation. Good value for the price.

Maintenance is not a priority - This hotel is fresh and clean. The bath was spotless--and very pretty. No shower cap provided, though. For a newly renovated property, however, the lack of maintenance is shocking. The television emitted a sharp, prolonged buzz every two minutes or so. The thermostat was either broken or disabled, and since the windows do not open it was stifling. Yes, I... More

Great location - This hotel is located within walking distance of downtown Gatlinburg. The room is very nice for the price we paid. Clean and I love the fact that there is a sink in the bathroom and one outside the bathroom it makes getting ready so much easier. I love the river walk around the hotel and how the river flows all... More

no croissons - Bad: The air conditioner was horrible. The sound of the unit running made it impossible to hear TV. We woke up each time during the night. I commented about it to the desk in the morning. At what point is it advisable to get a refund as we were not 100 satisfied Please respond. The staff was pleasant. Good: no croissons

Polde - Filthy, outdated, noisy neighbours, but this was not the worst. We were nearly eaten by the bed bugs, more agressive than Denali bears. I would not reccomend this hole even to my worst enemy. Next day we needed medical help.

Baltimore trip - Great stay would definitely stay here again

Lovely, clean and comfortable - We stayed here for two nights and really enjoyed our stay in one of the lovely suites with kitchenette. The room was very comfortable and spotlessly clean. The owners were very friendly and we loved being able to sit out on the porch in the morning as the weather was great. As others have mentioned, it is quaint but we... More

Not worth the money - The room was so noisy we could hear every footstep from the people above, every toilet flush and every shower that they took. Winetasting in the courtyard was very loud and folks stayed after the winetasting drinking until the wee hours of the night . Staff was not willing to quiet them nor even leave the front desk to talk to them. Breakfast items in the morning were not replenished hot water was out replaced with warm water not useful at all . Rumors of free vouchers to Dennys never appeared .This was not a cheap property I do not feel I got my moneys worth I couldve stayed at a motel eight or six for equivalent valueOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Nice location and view, rooms could use some updating - We stayed 2 nights at the Sanibel Inn. We had a 1st floor Gulf view room in the Periwinkle building. While the room location and view were just what we wanted, we had a hard time getting past the musty odor in the room. It may be that rooms on a beach will suffer from some dampness, but this seemed... More

Don't bother. - Free parking. That's the only positive experience here. Any more than 1 night would have canceled found different hotel. Hotel had a funky smell in lobby and room was musty smelling too. Good thing the air conditioner was good and loud it blocked the street noise. Stayed at few holiday Inn express and they've been decent. Not so much here and they charge more rooms at the big H.I. Overall impression...not impressed.

Close to the hockey arena. - I think the best thing this hotel has going for it, is that it is close to the hockey arena. It was my first time to Pittsburgh and it seems like a cool city and was looking forward to the view but I got a room on the wrong side. There are fake orchids in the room. I expected more.... More

Decent if you're getting a reduced rate - These rooms are great if you're in town for a limited purpose, ie (business trip, seeing friends or family, etc). However, I don't recommend if you're looking for something fancy or romantic. It's a very old building and a little run-down. I wasn't wild about the location either. It's tucked away and kind of hard to get to if you're not familiar with the area. If you can get a deal through one of those sites out there, do it but it's definitely not worth what they tell you over the phone.

Adequate stay - The stay was pretty good for what it was. Conditions of hotel are a little dated. The room was pretty good and clean. Although the bathroom a little small, and the bed not so comfy(need new mattresses). Other than that the stay was good.

Headed west - Facility was in good shape and clean. A little awkward to get to. NO ELEVATOR! The room was spacious. Having said that some of that space should have been invested in the bathroom. The sink is outside the bath, next to the door. Once in the bath you need to stand between the toilet and tub to shut the door!... More

Nice looking is all it is - I booked the at the Annex, bad idea from the start. Twice I went back the the desk because my key will not work. I was upgraded to the nicer side where one of the pillow case had a hole and there was a bad smell. Stayed there before and this was the worst. Don't think I will be going back there for a while.

Quaint but leaves a lot to be desired. - Just spent three nights over the Fourth of July. I am 83 so climbing the narrow , steep back stairs was a little difficult. Always seemed to be a very musty smell when coming in that door. And forget the bathrooms at the far end of the hall. Big, deep claw foot tubs. Impossible for me to get in or... More

Nice Hotel, Good Price - My experience was good, the staff was helpful, professional, and happy to help. The hotel is old though, the hotel has done a nice job on keeping it up but the rooms really show their age.

Not worth the money. - The first night I stayed here it was on a Thursday night. The rate was around 166.00. If I would had stayed Friday night also the rate would had been 216.00. This hotel is only about a 100.00 per night hotel. It just wasn't worth that kind of money for the quality. The front desk staff was very nice and... More

Excellence location - The hotel is just right of I95. Very easy to get to DC from here. The Franconia metro station is also near by. The breakfast options are the hotel are also pretty good.

Great value - comfortable bed. microwave, fridge. sink area separate area from bathroom. Very clean. Did not have breakfast as it ends at 9:30 and we missed it so can't comment. Not a luxury hotel but quiet and great value for the price of 62. night. Convenient to I75.

not worth the over night stay. - Just needed a place to stay for the night. Nothing fancy. When I arrived took 45 min to check in. There was another person and I trying to check in only. The man at the desk keep stopping to help everyone who would walk in leaving us just standing there. Even if it was just talking to the random that were walking in. When we finally checked in, there was nowhere to park. People who had rooms on the other side of the hotel was parked on our side so we had no place to park. My husband had to pull behind someone to get our stuff out then drove it to the gasstation and asked if we could park there for the night and he had to walk back to the room. Also, there was a party going on in the next room which wasn't that big of a deal cuz they weren't loud or disturbing us but because of the party they had this man that stood in front of our door trying to sell us drugs as soon as we walked up. Everytime we walked out he kept on. I have a 10 year old daughter that was with us. Called the front to let them know of this man and the guy at the desk just laughed and said oh yea he's here often, he won't bother you. UM I'M CALLING BECAUSE HE IS BOTHERING ME. Worst hotel I ever stayed at.. and I've stayed at some terrible hotels.

Poor job cleaning - So I stayed here for one night in room 114 (their only king 1 bedroom suit) and it was ok but looked like they just gave it a quick once over after the last guest stayed. Didn't think much of it as I was planning on checking out in the morning. I also noticed a small stain on one of... More

Hot smell - I stayed at this hotel for 2 nights. The room was small and had a smell that cannot be described. The breakfast that is included is not the greatest.

Meh - There weren't enough towels and washcloths placed in the room before our arrival. When I asked for two more, they only had one washcloth the other washcloths and towels had yet to be washed. They didn't have food available for the Grab Go Breakfast initially, but the manager pulled something together eventually. The staff is very nice, however, and the hotel is very convenient to dining, shopping, and touring.

No blankets - There were no towels or blankets in our room. When I called the front desk, they made me come down to pick up the towels. They said that they were out of blankets. Really How does a hotel run out of blankets I guess someone was on vacation when the need to order more blankets was supposed to be placed.

Four day stay - Booked through online site and they got my name wrong over the phone but that wasn't the hotels fault. It wasn't the worst place I have stayed at all. A few problems though. The internet did not work in the room or the lobby on any of our devices, ipod, ipad, laptop, nothing. Did use the computer in the business center. They advertise a breakfast buffet in the lounge but it wasn't represented well with that title. Consisted of eggs, waffle (premade), cereal, toast so I was a little disappointed. The shuttle picked us up at the Metro 15 minutes late after I called twice. Otherwise, the staff was friendly and the room was clean.

Great stay! - Nothing to complain about. Very friendly staff and loved it! Diana and Taylor were very helpful. Breakfast was great. Bacon, eggs, hasbrowns, waffles! It was a wonderful experience. I would recommend this hotel to anyone!

Good location overshadowed by run down, dirty facility poor staff. - We booked this facility because of the good location, the pictures online the description we got over the phone. It did not deliver! Management is very poor.r The facility is dirty. The meeting room is in a basement (with the 'weight room' a smelly, dirty, unusable kitchen bathroom.) they should be ashamed of the condition of this place what they charge. There are actually many 'long term' guests that reside there from what we could tell as well.r r Not the plac...view moree for a good nights rest in a clean room. Look elswhere.view less

Great experience! - Initially, I was a bit apprehensive because of the price of the parking and the lack of photos of the front and street view of the hotel. But I was very relieved by the parking garage around the corner of the hotel which costed 14.00 versus 42.00 for hotel valet parking. I was pleased with the location of the hotel as it was very conveniently located near a great restaurant (Nandos), a 24 hour CVS and a Whole Foods market. The staff at the hotel were very friendly from the moment we approached the outside of the hotel to the front desk, life guard at the pool and servers during the free breakfast. Great experience!

Rudest Staff I Have Ever Encountered - The lady that works the front desk (who to this day will not tell me her name) was extremely rude to me in regard to my simple request for some water. You can get it our of the sink like everyone else. was her reply to my request Although I couldn't find water suitable for drinking, there was no lack... More

It was ok. - Bad: The airconditioner in the room did not work, and it made a very loud sound all night. We told the front desk and they were able to fix it for the next night stay. It's understandable because the hotel itself is very old. We would probably stay in a different hotel when we go back. Good: Staff was very helpful and nice. Tony Romo's restaurant was very good.

Good hotel for a good price - Clean rooms and generally quiet made for good sleeping. The breakfast in the morning with eggs and waffles just can't be built. I have stayed here for 3 nights each week for the last 3 weeks and will continue to do that for the next 3 weeks. The prices are reasonable and I have recommended this hotel to my co-workers (who have also stayed here at times now).

Uncomfortable - OK, when entering the room, the TV was on and the remote would not work, went to desk and clerk said o, maybe it was a ghost and gave me new batteries for the remote-but was someone in the room-OH NO! Got the 30 percent discount but the room was not as nice as I've been accustomed. That evening a... More

weekday stay - What I didn't like was the room was not good. When you walk in the hotel it looks awesome. But the room looked like you were in a motel rather than a hotel. Also the hotel was under construction from 9am to 7pm. That would have been nice to know before booking a room. The hotel staff were very polite and professional. The breakfast bar was the best breakfast bar I have had in a Hotel. Out of a 1-5, I rate the breakfast bar a 5. The staff were so on point.

Great stay in the red rocks - The hotel is in a great location, right on main street and walkable to a lot of shops, restaurants, etc. The hotel was nice, clean, comfortable. The staff was helpful, friendly and professional. To wake up and look at the red rocks (Snoopy Lucy) and others from our room was an extra treat.

Stay at Governors Inn - We stayed there for one night on FSU Graduation weekend. Reservations were made far in advance and we requested a second or higher floor room. We arrived at 1130 a.m. on the day of and were told that our room was not ready - perfectly acceptable as it was a busy weekend. I reminded the front desk person that we... More

Kinda sorta average - Stayed here for a night with my 60 pound dog. Didn't need anything fancy as this was a one-night stop on a long road trip. Good: * clean room * comfortable bed * dog relief areas were surprisingly well maintained and clean Bad: * leaky bathroom fixtures, shower pressure not strong enough * slow check in process * shady practices... More

Nice bar - This hotel in the town center had a nice looking bar with uninterested lady bartenders. It is ok for a beer but not expert real hospitality. This can be done better. Marriott quality had a higher standard. This bar does not level the compagnies standard.

WORST MOTEL - I checked in my room at about 5pm and after I paid money ave entered my room it was horrible. I left rode around until about 12am. The room had roaches crawling, they had moth balls in the drawer, under the mattress, under the bed. I kept itching sleeping in the bed so I laid in the hard floor, I... More

The bed was beyond comfortable, didn't want to get up at... - Bad: Toothpaste. I wish more hotels came with toothpaste in the bathroom . I hate calling to get some. It's a necessity. That's my only complaint, but that's pretty much for every hotel I've stayed in. Good: The bed was beyond comfortable, didn't want to get up at all

Great Location, good hotel - Good hotel, great location, but needs a few improvements. No porter service, despite a somewhat awkward parking/luggage unloading situation that makes checking in/out difficult for handicapped/elderly. Similarly, no parking valet despite awkward parking situation. No dedicated concierge although desk staff was very knowledgeable and friendly. The included breakfast buffet was nice in appearance, but very poor in quality.

Stopover to Florida - nice quiet comfortable room

Nice stay. - I visited the Hyatt Regency Grand Cypress with my family for spring break during the week of March 29, 2015. I was able to book a hotel and airfare deal with JetBlue a week prior to arriving. The hotel is located within a stones throw of the Disney parks and is situated on a well-manicured grounds surrounded by a host... More

Beautiful, clean, new, view BUT the park was pretty empty! - This will be a wonderful place when it gets up an running correctly. The manager Carman was very nice and Dave was very helpful and got us situated. Close to town, no pool and because it is on a bluff it is extremely windy so we slept with our slides in.

Pleasant stay - Hotel is older with low ceilings in the hallways and does need some updating. Room was clean and stay was comfortable.

Buy earplugs - Hotel was functional. Stayed for one night and glad it wasn't any longer. Check in was easy and efficient. Parking is directly behind the hotel. There is a tiny little alley that you wouldn't notice on the left side on the hotel, there are about 10 parking spaces and it's first come first serve. This is a very industrial neighborhood.... More

NOT TOTALLY BAD - The heating unit didn't work in the first room I was moved to another room. The dinner menu in the restaurant was mostly sandwiches personally I eat sandwiches for lunch not dinner. I did try the burger one night and the cook cooked every bit of the juice out of the meat I might as well have had some of the desert sand.

Beautiful place and pet-friendly - We stayed with our two large dogs in the unit with the kitchenette. It was actually a very large one-bedroom apartment! Located above the office, it had a partial view of the ocean. Even with the two big dogs, we probably didn't need quite that much room. Great walking trail that the dogs loved just steps away. Office gave us... More

Decent hotel - Generally the room was nice. However, the a/c unit in the room did not cool adequately and the iron sprayed/steamed rusty water. I would stay at the facility again. The staff was very pleasant and the facility is convenient to the interstate.

A good choice - We made our reservation late in the day, but we scored a good deal especially for as busy as it was. We were put in a room right where the elevators were, but we didn't have any problems and slept well. The bed was a bit too hard and the pillows way to soft for me. The hot breakfast is... More

Second Time is Not a Charm - I stayed at this hotel about a month before this stay and was not impressed. They were under construction so I decided to try it again. When I made the reservation, they made sure to tell me they were still under construction. I said I understood and all I was really looking to do was sit by the pool for... More

Convenient location but not very impressed - Both the pool and the tiki bar were not open during our stay, which was a huge disappointment. The bathtubs were not very clean either. Location is very convenient as you can save parking fees by walking to Kings Dominion.

Good experience overall - Most probably I would give it a excellent review if it was not for the service obtained on Saturday. Sam (shuttle driver), Ester, Ana (Bar attendants) and front desk personnel for Thursday and Friday gave us a 5 star service. Everything went down to the drain Saturday afternoon had to wait for over an hour at the train station driver and front desk attendant blamed each other. I put it behind and most definitely I would stay again good breakfast, good service overall, location, rooms are kept clean.

Good luck if there is a concert in town - The people at the front desk are rude and not helpful. If there is a concert the weekend you are looking to book, they just hang up on you. What do they care, the hotel is already booked. Low class service.

Good for one night - This was the only place we could find that was under 200/night, available last minute, and received decent recent reviews. The staff is nice, room is clean and beds were comfortable. I had a hard time sleeping because it was a bit stuffy as there is no AC. It's definitely not worth the rate, but considering what other hotels were... More

Probably won't be back - While making coffee one morning and trying to iron a shirt, the circuit tripped. The sad part was that the GFI was at the END of the electrical run, not the beginning, so I had to call down to the front desk and wait for someone to reset the circuit at the electrical panel. I shouldn't have blown in the first place, but it also should be re-wired properly.

Well worth it! - Nice location in a newer area (Eastside of Naples, just off I-75) that was quiet and surprisingly clean and comfortable. I felt the 3 star rating was below the value we received. Cordial staff, very clean and complimentary breakfast was real food! Nice.

Bring Your Own Food - I stay here frequently. It is right across the highway from where I deliver trucks. The rooms are always clean and comfortable and the owners are friendly and helpful. The pet fee is very reasonable (7.00). The breakfast sucks and there are no restaraunts nearby. They need to invest in a snack machine or snack display in the lobby. If... More

bed bugs or fleas? ciggarette smoke everywhere etc - worst hotel ever. do not stay here.

Don't Waste Your Money - Very old hotel that caters to low class clientele. Being near Disneyland, this hotel is a fly trap to families who cannot afford something nicer. There were children running around all hours of the night and day and the hotel staff did nothing to keep them quiet. Our first night there we had a family above us with small children who kept running around the room and because of the noise we assume they were jumping off the furniture. We complained to the hotel staff and nothing was done to stop this. It continued until well after 11 PM and night.The second night we were there, we had a family with small children next door to us and it was apparent from what we saw, they were there with other families who also had small children. They were kept there doors open and the children were running up and down the balcony with no supervision. At 6 AM the next morning, someone was pounding on the door next to us very loudly and yelling fire, fire, fire. It woke up the people next to us so they opened there door and began to play loud rap music until about approximately 9 AM when we left. We were on the second floor near the office and all of this activity was extremely loud and had to have been heard at the office, but no action was taken to stop it.I would never stay at this hotel again!!!!Thank you for taking the time to write us a review. We are extremely sorry for the experience you had at our hotel. This is not something normal. I am also suprised our staff did not address the issue immediately. W hope you will give us another chance in the future to win back your business.

No!!!! Read reviews! Needs to be removed from list. Nasty place! - Across from the bus station!!!!!!!!!! Horrible part of town made my family feet very uncomfortable. Halls were littered with trash, carpet is old and stained. This is not Bricktown I don't understand why they are able to use that name. Not even close to Bricktown! Pillows smelled, beds hard, walls are dirty. One of the employees told me they have... More

Hotel is very easy to get to. Rooms were excellent as we... - Hotel is very easy to get to. Rooms were excellent as we were there for a shopping trip. Breakfast is a bit crowded on Sunday as most guests are leaving on the buses,other than that no problems

Needs major renovation in the room - Furniture and fixtures were in desperate need of repair and updates. Desk was wobbly. Furniture was scratched. AC unit looked like it was going to die. Toilet seat was worn and needed to be replaced, etc.

Relaxing Resort - We were so impressed with the entire environment of this awesome resort. It had everything for a relaxing weekend that a couple would want. We had some awesome meals at all the restaurants on property, enjoyed the fitness center and the Marilyn Monroe SPA, what else can a couple ask for.

Older Place , But Cleanish - We stayed one night. I peaked into the pool area and it was showing its age, but looked like it would do if you had kids. The public areas were clean...the carpet in the halls was in good shape and well kept and the lobby bathroom was sort of clean. The rooms are spacious and the bed linen and cover... More

Just as it Appears in the Pictures - We stayed here for 3 nights in the Birch Lodge at the far end of Church Landing. The accommodations were impeccable albeit a bit dark. The bed was likely the most comfortable ever, and that says a lot since we have a wonderfully comfortable bed at home. Check in was easy, the lake beautiful, and easy access to the restaurants... More

Not what I expected - I was expecting a suite considering the name of the hotel but it was really a standard room. I overlooked that as I should have paid better attention but the room was not very clean. I found a dried up contact lense in our bed, there was mildew in the tub, and the room could have used a sweeping. The other issues we had was that when we returned from dinner the front desk worker was sitting on the couches with her significant other while there were children sitting at the hotel bar. Also later my husband ran out quickly to grab something from our car and this same hotel employee did not bother to look up from her phone when he entered the hotel. Last, I went to buy a snack and a drink later that evening, the same employee was on a clearly personal phone call did not even notice I was there. I seriously could have taken the stuff left and she would not have noticed. We have a returned visit to Baltimore and I don't think we will be staying here again.

Bills Game Over nighter - I have stayed at the Lofts on Pearl for the past couple of years following a Bills game. The rooms lack nothing. They are perfect as well as the staff. They are so welcoming and take care of our needs while we are visiting . Beautiful place !!!!!!

Ok stay. - The room was ok. Nothing special but clean. The parking lot felt a little sketchy, just lock your doors. Not a lot of toiletries, bring your own if you need something special . Pool was ok. Front desk guy was nice and helpful when needed.

There's value to booking a name brand hotel :) - This hotel has a SERIOUS need to update their beds....worst/loudest bed I have ever slept in!

Get what you pay for - The members at desk were very nice but if your a clean freak then i wouldnt recommend staying here. maybe if all you plan on doing is getting some rest because the shower and floor isnt in great condition. I also had a brown stain on one of my pillows. sheets are a bit out dated.

Go Eagles - We stayed here one night due to travel for an Eagles game. For the money,not a bad deal.

Poor hotel - Following a fourteen hour drive, we arrived, very tired, to check in at 3 AM on April 17th. I booked a non-smoking room but there was only a smoking room available. We were given the keys to room 410. This is an outside room in the back of the hotel that abuts a truck stop. I used the bathroom which had water all over the floor, and went back into the main room. The room had stained carpets, lights that didnt work and things just didnt seem particularly clean. However, the bed was nicely made and we were very tired. I pulled back the bed spread to find rumpled sheets covered in blood. I chose to contact Expedia, whose representative contacted the front desk and arranged for a refund of all three reservations booked with this hotel. At my request Expedia also arranged for us to stay at a different hotel in the area. I do not believe that it takes much intelligence to connect the dots and determine what happened here.When we were back in town on Friday we stopped back to the hotel in an attempt to speak with the manager. We were told that he was not in. I left a message asking that he call me, to which there has been no response. Even though this is a two star hotel, these conditions are disgusting.

Repeat Visitor - I have stayed at this particular location multiple times over the last several years and have always been happy with the courteous and professional staff. Breakfast is always fresh, tasty and a very good selection of items. The room, lobby, and breakfast areas have always been clean and presentable. Thanks to the staff for the hard work...very much appreciated!