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No cooking - Unless you plan to bring dishes and all cooking utensils with you don't plan on cooking anything. They are the only extended stay hotel that I have stayed in that doesn't provide any type of cookware or utensils of any kind. Their excuse is for sanitary reasons. I personally believe they are just trying to get more money from people... More

Family Reunion, With 5 + rooms. Got the job done. - Tripadvisor friends, We had a family reunion in this town. Need like 5 rooms. They were HUGE. one of them had 4 double beds. so 8 people were in that room. We had a kitchenette room. It had a huge front room to it. I had 20 people in that room talking. They gave is a great price. Autumn Was... More

Cruise Waystation--Not Vacation - If you have a car and are traveling with someone else, and you really need a cheap place, this place might work. If you need a one-night stay before a cruise, this is ok. But, if you are alone, don't have a car, or hoped to have a relaxing vacation that includes pool time and an easy walk to the... More

Excellent! - This hotel was really great! I had read many reviews of hotels in the area before booking, and this one was a winner in most categories and I can see why! The room was excellent, very clean, very modern, very nice. The only reason I went down on the comfort was that I found the bed to be a little hard for my liking, but I have back issues, so that could be why. The staff was amazing. I ended up becoming very ill, and they were very accommodating and empathetic, and that was greatly appreciated. The breakfast was excellent, a good spread with many options. The pool and hot tub were nice, especially in the evening. The location is directly on the beach, and the balconies allow for a fantastic view (even when you are lying ill on the couch!). I would most definitely stay here again, and it was an excellent price, making it that much better!

Out of control AC and breakfast was a joke. - The room was very clean, but the AC could not be controlled and we froze at night. I could not turn it off and it ran all night long. I didn't have time to get the staff to fix it, so I just covered the vents with clothes to keep it from blowing out so much. We were still cold. The pool was nice, but the work out center was a joke and only on of three tread mills worked. And there was no weights or anything else. The Breakfast was a joke. There was only cereal and toast and that's it. We didn't even eat it, we just went out on our way to our events.

poor - To noisey, other guest were to loud kids running up and down hallways. After coming back to room from being out all day room smelt like weed, coming from room next door. Room above the bathroom when guest would take showers you can hear the water dropping on our ceiling causing a large water stain on ceiling. To expensive for that stay with all problems.

We have now visited Bricktown Hotel on - We have now visited Bricktown Hotel on several occasions. The service has always been friendly, the shuttle is prompt and service oriented. As a family, we have enjoyed the pool. As a group of friends, we have taken full advantage of the Bricktown nightlife without having to drive. As a businessman, I have used the Hotel as an incentive to employees and as a TE for clients. I have referred many friends who consider this self to be a Gold Mine.

It's okay - Spent one night here with our two toddlers while visiting the National Corvette Museum (they have three Corvette parking spaces) . Overall appearance was good. We stayed in one of the suites to use the separate bedroom for putting kids to bed and it's by the far the smallest suite we've ever stayed in. No place for a family of... More

Wizard World visit - Excellent customer service and very easy check in process. The rooms are spacious and beds are comfortable. The location is great for not only the convention center, but is a quick subway trip or walking distance to most of Philadelphia most famous attractions. And having the Reading Terminal Market directly across the street is a great added bonus. There are several very good dining choices very close by. The added security of having to use your room key to enter the hotel and use the elevator is a great feature. Overall, this was a great hotel stay and recommend using Home2 Suites. We will definitely look forward to staying here again .Dear saturn445,I would like to thank you for choosing the Home2 Suites by Hilton Philadelphia for your recent stay. I appreciate all of your great comments and I am glad you enjoyed your stay with us! With so many choices here in center city Philadelphia, we greatly appreciate your business and look forward to welcoming you back soon, until then...With Hospitality,Jason Bloom General ManagerHome2 Suites by HiltonYour Second Home Away From Home

Don't let outside appearance fool you - Pulling into parking lot, motel looks very old. However rooms were spotless and I'm a nitpicker on cleanliness. Owner very accommodating. Priced a little high for the area but beds comfortable. No breakfst but they did offer coffee and donuts in a clean common area as well as very clean laundry facilities. Stay again Probably

For the money, far better options to chose from. - Bathroom is dated. Bath tub had rust build up. Room service failed to provide timely service and when the food arrived for 2 people, was only given silverware for 1. The evening reception provides 4 complimentary cocktails.

The hotel was clean and inviting. The rooms were clean... - The hotel was clean and inviting. The rooms were clean. The staff was very friendly and helpful. The free continental breakfast was okay. The scrambled eggs were dry and lacked flavor. I would stay at this hotel again and would recommend it to people.

Very Solid Choice - The Best Western Inn at Napa was a very comfortable place to stay. The room was a very decent size and had good amenities. Parking was free and it was in a good location to be able to explore Napa, although admittedly not in the most picturesque part of the valley. A very solid choice if you want a slightly cheaper option and don't mind not staying in a farmhouse!Thank you for your review. We are glad you enjoyed your stay.

Would not recommend - This little motel has the attraction of a difficult entrance depending on the direction you're coming from and some very unprofessional employee's, though they did allow smoking in the rooms which was a plus, I woke up the next morning to my car having signs of an attempt of being broken into. Poor security in the parking lot, minimal cameras.... More

Wonderful experience - The staff was helpful in locating where we were attending a meeting. The hotel was wonderful from the coffee and rookies to the facility. the indoor pool was great. The room was great and clean. It was large, two closets and a very comfortable bed. The room was quiet and the hotel very nice. The only problem was the parking... More

Stayed for 5 nights - We stayed in this hotel for 5 nights from 28dec15 to 02Jan16. The room is nice and comfortable and the reception is friendly. The service from the cafe staffs were exceptional good too. Location is near a monorail which make it v accessible and its at the end of the strip which allowed us for a quiet drama-free rest. The... More

Good location in Inner Harbor - Lots to do within walking distance. Staff friendly. Have to be Hilton Honors member or you have to pay for Wi- Fi

Spa service not available - Bad: There is spa in the name of the hotel and the spa service wasn't available! What a rip-off!. Good: The room was nice with a good view

Traditional style motel - Clean rooms with no frills.It is in a good location for walking to shops and bars. It is a little expensive for what you get, big chain budget motels offer more for less cash. The pool was in use when we stayed. there was free coffee available in the office.

Great Stay - The Snow lol in I have to leave there How comfortable the bed in room was really nice I needed the peace in time to myself.

Nice - Just a normal hotel room. A nice place to spend a night and take a shower. No whistles and bells. We stayed here on our way to Plymouth, MA. It was not a far ride. There was a free breakfast, but we did not stay to enjoy it.

Labor Day vacation on Mount Desert Island - Location of the Quality Inn facilitates easy access to other parts of the island while still within easy walking distance of downtown Bar Harbor. Reasonable rates in a dated but clean facility. Free breakfast is good but in a separate building.

Price - Bad: Price for valet No dining on site Housekeeping. Good: Price

Poor service and food isn't good - We asked in the morning about breakfast and they told us that a free continental breakfast is only served at a holiday in express. Then we ordered our breakfast. When the food arrived the food orders were small and not cooked properly. For the price we paid for breakfast we could have gone to a nice restaurant in town and the food would have been better and more plentiful. Then when checking out holiday Inn charged us an additional fee.

Wouldn't stay here again. - We read the other reviews on this motel and chose it based on these reviews, the pricing and the location, as it was right on our way to Vermont. Either we were not in one of the renovated rooms or the other reviewers' standards are very different than ours. The room we had was very tired and was not clean... More

Ok - Linens were dingy, took a while to locate my Reservation although I booked it through the hotel. The housekeeping staff was pleasant. Located in a central area. Overall it was ok confusing though it's situated next to 2 other hotels and a condominium

My kids loved the place with games, billar, virtual reality... - Good: My kids loved the place with games, billar, virtual reality etc

Shouldnt Have to GO to Head OFFICE to Get Result - We had no tv service and was told we could move or we could be taken care when we checked out.. we chose to stay in the room as we where unpacked , it was late and we were ready for bed. When we checked out we where then told we had to talk to the manager as we booked thru expedia. It took over week to track the manager down (i left at least three messages on her voicemail). Only to be told that their policy was to move us ... she was rude in her dealing with the situation...thats not what we where told at the time...when I pushed it i was given the option of 10 off my next stay..also ...it was a long weekend and the hotel was busy ... the breakfast area needed attended to...food running out and a little cleaning was in order...the front desk person was friendly and did her best to replenish and a very bus time for her at the desk...when i asked housekeeping for a new ice bucket (as ours had a crack in it and was leaking) she rolled her eyes at me and sighed like i was putting her out... this hotel could use some renovatons and attention in order to be up to Ramada standard. P.S. I fly alot and have used this hotel at least 3 or 4 times .... there will not be another stay there. and not recommending it.

Ideal for a stop off - Stayed at this motel while racing at maryhill loops. Rooms are very dated but clean and the breakfast wasn't great but at least you got something and if you are not keen to eat the food there are plenty of other places to eat nearby. This motel is great for a stop off when traveling or for a couple of... More

A dump - Right on the highway to Laredo,but rooms set back from road.rooms very overpriced for what you get and not to clean. There was evidence of cockroaches in the room and bed linen had seen better days, very old and grey. There was debris from some rooms lying outside the cabins which could be a trip hazard although the car park/yard... More

Basic, very basic - One window, opens to walkway, no cross ventilation. It's convenient and that's about it. Free breakfast, free snoring nose strips!

Best Inn Ever! - We stayed 2 nights to celebrate our 28yr Anniversary. There are so many places to choose from on Cape Cod, but we are so very happy that we chose The Captain's Manor Inn. Everything was perfect - appearance and condition of the property, the quality of amenities in our room, the delicious breakfast and afternoon treats, and of course the... More

Absolutly Dirty - The room was absolutely horrible. It stunk an was hidious slept on couch because bed look like sheets never been washed. Do not stay here for your own health.

Nothing Short of Amazing - Stayed at this hotel for 4 nights during our visit to Virginia last year. Check in was easy, front desk staff was friendly and helpful and spot on with their recommended spots to eat. Indoor pool was a plus being from south florida we need a pool. This hotel was such that as we planned our winter vacation for 2016,... More

Great stay. Great value - Booked a room last min under promotion. Came with free breakfast. Nice hotel.

Great Staff, Convenient Stay - My stay was comfortable. The hotel was minutes away from the airport, and the free shuttle to and from the airport ran every fifteen minutes. The hotel was clean. The room was spacious and comfortable. I liked it a lot. I had one problem. My shower didn't drain initially. I alerted staff, and they fixed the issue immediately. They were... More

Excellent choice! - This is a low-price hotel with very high quality. I was impressed with how fancy it was for such a great bargain. The breakfast is delicious. The rooms are very clean and comfortable. Also, the staff is as nice as can be. I enjoyed my stay very much and decide to stay there everytime I visit Washington DC.

A Peaceful Evening - Well, we arrived at our hotel and I had done the pre-checking in thing (like we can do for airplane seating etc) I had chosen my room and everything was good. Oh, by the way, if they could only show where the parking lot is located when you are chosing your room that would be great. I had some things... More

pleasant staff and clean hotel - the staff was friendly and helpful. they were efficient and very prompt. the room was simple but comfortable. could have used more amenities in the bathroom. the bed was fine. we also had a pull out sofa, which was more comfortable than expected. overall we were very satisfied with the accommodations, and it provided a great value!!

You get what you pay for. - Pros: All of the hotel staff were friendly, check-in and out process was quick, day time parking is good, bed was clean and comfortable. Cons: We stayed in room 207. We paid for 3 nights but only stayed for 2. The bathroom ceiling tiles are molded and falling apart, the shower curtain was covered in mold, the TV had... More

Phone issue - Earlier review was for wrong hotel in a diff state but now the hotel stay isnt the best but my issue was getting a busy signal every time i tried to reach my fiance on the room phone so annoying but the hotel can use some new clean mattresses. Anyways the phone issue was my biggest problem.

Best Western Marble Falls, TX - Nice hotel and very nice staff. Big problem with the hotel internet WIFI which attacked our computer with a virus that our virus protection was able to detect and remove...but it made the WIFI unsafe and therefore unusable for our entire three-night stay.

A little worn, but good value - It's my own fault for not checking more closely, but I didn't realize the rooms opened to the outside. I thought they were on indoor corridors. So I was disappointed. However, the price was right and we needed to be near the airport for an early morning flight. We heard a few planes fly over, but nothing that kept us... More

GROSS!!! Stay away!!! - I was so disgusted and disappointed with my stay here. The room was dirty and dusty (cobwebs, grime along floor boards, bugs in windowsill), the shower was FILTHY, the entire room was EXTREMELY outdated (carpet all over the walls - floor to ceiling), an accordian door on the bathroom, the sink was loose on the wall, dirt/mildew ring in the... More

Not happy - Bed were made poorly, cigarette ashes in bathroom floor. Over all a sloppy sleepless stay.

Ladies Conference - We chose this location because we had a wonderful experience the last time we stayed. It is a big spacious room with all of the amenities. It smells clean and is clean when you enter the lobby, halls and room. I learned that staying in the ground level was not good for my cell phone service. The pillows were comfortable... More

Perfect except for... - The Aria is a beautiful hotel and clearly justifies its 5 star rating, from the deep lush comfy mattress of the beds to the in room tech which is brilliant. The housekeeping is also exceptional, so why is this hotel in my opinion not 100 perfect. I like to wake and rise with a coffee, I would of liked a... More

Close to Kings Dominion - Not great

Never again - Just look at the photos no others words are necessary ... This is in Radford VA, don't know how this place went down hill from a year ago. Moving in a college student in all day, getting to the hotel to this ...

Not A Happy Guest - Today with the economy the way it is everyone is trying to make a dollar. That is understandable. My stay at the Suncoast lost its glitter when I was told I had to pay for a boarding pass to be printed. I could not believe that they do not include this courtesy for their guests. A daily charge of 5 was charged to my credit card. The explanation was that includes all local calls, a safe in the room, a small refrigerator and wi-fi. As far as I am concerned the refrigerator could be removed as a inclusion. I had a room that was extremely noisy and asked to be moved. It took them hours to get this accomplished. I refused to gamble there after being told about the charge for the printing of the boarding pass. We had dinner at the Red Rock and I decided to try and see if they would print my pass for me. I didn't think they would do it but I was shocked. They never asked me for money or even if I was staying there at the hotel as a guest. I explained to the desk clerk what had happened and they couldn't believe it. I was told they print lots of boarding passes for people as a courtesy not just guests of their hotel. This finished me with the Suncoast. I will never dtay there again while in Vegas. It's the principle of the thing that matters. They could have gained my respect and lots more business from my office. There is no reason for this to happen. It is not good PR at all. The Red Rock has all of my future business. No wonder the Republicans didn't go to the Suncoast. The Red Rock rolled out the carpet and knows how to treat people.Thank you for your feedback, and your comments. We do apologize your experience was unsatisfactory. I do want you to know we take all comments as an informational tool to help serve our customers in a more efficient way.

Very shabby, not very chic - I expect VERY little from a hotel. I'm cheap by nature, and I really only want a door that locks and a shower that's hot. However, Hotel 502 made me rethink my low expectations and future travel plans. The front desk clerks ARE friendly and responsive, BUT, the rooms are very shabby and barely clean ('down there' hair on toilet seat, permanent mystery stain on sheets), the shower was cold/lukewarm (at best) and the neighborhood is less than desirable--LOTS of transients and sketchy folks wandering on property. I only paid 62 (+tax) per night, but if I had paid more I would have been really angry. As I said earlier, I really only want a locking door and hot shower (for 60+ I don't expect much). I can overlook the worn down rooms (I was told our room was renovated, but my mother stayed here when it was formally the Red Roof Inn, and said it looked the same, save a new t.v., and a different paint color on the bathroom wall). I can overlook the fact that a storm knocked out their WiFi and the pool was closed. I can overlook the people passed out drunk in their cars, and the less than clean room/bath. But NO hot shower Not good--even for 62 and some change. The only plus was the friendly front desk clerk--she gets kudos.

Pleasant stay - Bad: Smoky lobby due to casino - it should be separate from the lobby area Restaurant is noisy and smoky. Good: Room was clean Shower was good, lots of hot water Hotel is close to the strip, makes it easy to walk there

Perfect location - This hotel is in the perfect location! A half block from Broadway Times Square in the Theater District. The lobby is nothing special, as is the streetfront of the hotel. Our room was clean and very nice. We had a King Deluxe. The bed was ok, not bad, but not exceptional. The toiletries in the bathroom were great! I usually don't use them, but I loved them all. The continental breakfast offered a nice array of options, and was well stocked. The coffee was very good. The free wi-fi was a nice bonus.We had a bit of a problem checking in. We arrived at about 11:30am. I had been told the day before, that it was possible that our room could be ready by 10:30 am, although check in was officially at 4pm. Our room was not ready, so we left our bags, with a promise that we'd be texted as soon as our room was ready. We checked back at about 3pm, even tho we had not been texted. Still not ready, they'd text. We came back about seven, still no text, and were finally able to check in. As we checked in, I heard someone asking about a wine and cheese hour. We had missed it! I remarked to my husband, that I would have loved a glass of wine after such a hectic day. The male who checked us in heard me, and asked what kind of wine we liked, and said that he would send some up, on the house! Within minutes, two bottles of wine, on ice and 2 glasses arrived. To be able to relax in our room, with a glass of wine, really made up for our late check in! The whole staff was very nice and I would definitely stay there again.

Memorial Day Getaway - Very dissatisfied with the staff and the lack of caring about at least 5 different guest (that we know of) not being able to check in until after 5:00 pm because rooms weren't ready. It's a Holiday weekend you would think they would be staffed a little better. They are less than a mile away from a theme park and should no how busy they would be especially on a holiday.

Pleasantly surprised - We were traveling on 81 and needed a place to stay for the night. The reviews were good so we decided to try it. The staff was very friendly, quick reservation process, even though there were 4 of us lined up to check in. The hotel is VERY clean. Everything was spotless. The smoking area was not in the front... More

Was probably a nice hotel at one point. - Nice staff, room almost too small to turn around in. Kind of dirty feeling, bed should've been replaced five years ago. Can hear every noise next door and in the hall.

The reason you go to work is so you can stay at Bardessono at least once - We had a ground floor room with outdoor shower. The shower and steam room is amazing. Bardessono is a true luxury experience. Staying mid week in May was a little quieter which was like having the resort to yourself. Spent a full day relaxing by the pool with no other guests. Staff were very friendly and helpful and explained the... More

Never ever - Never ever again. The rate for this rooms are to high. Dirty old room,smells like an ex smoking room. Keep the doors closed ,Highway behind the Window and Moskitos. Personal is not friendly. Badest Best Western i ever had.

The little extras are appreciated - We stopped here without a reservation on our way to Myrtle Beach. The room was clean and comfortable with 2 queen beds and easy access on the first floor. This hotel is right off the highway and close to some decent restaurants. When we arrived they had a cooler full of lemon ice water and fresh popcorn. The breakfast was... More

Nothing Special - While everything was "OK", there was nothing special or even extra OK about this hotel. The walls are paper thin, it's right off of the freeway, no free breakfast........ Just OK.

Pet friendly Not. - The facility was very clean and comfortable, but if you're traveling with a pet this might not be the place for you. There is a non refundable 30.00 pet fee and they don't even give you an old bathmat for a dog to sleep on. Lots of pet friendly facilities give you treats or even bowls for the animal to... More

Super 8 Vandalia, OH. - Room was dirty, black hairs and grass on bathroom floor, tub liner was disgusting, old tube style TV and only had 1 washer and 1 dryer. I have a handicap and was put on the 2nd floor about 11-12 rooms away from the elevator. No luggage carts available which made it difficult for me to bring up my belongings. I would NOT recommend this Super 8 even though it was close to all we wanted to see in the Dayton area.

Mediocre hotel with hidden charges - This hotel could use upgrading. It is clean enough, but truly bare bones. Of greater concern was the mandatory destination fee of 9.95 per day that tacked on the bill. There was no option to decline it, and I was not informed ahead of time. In essence, it adds 10 to the room charge. I booked this hotel because the price seemed reasonable. But at 10 more per day, I could have stayed at a nicer hotel for the same price.

Weekend getaway - Went to Cincinnati for a weekend as we often do during the summer. Our favorite hotels were booked or had very high rates, so we decided to try the Mellennium, which is very nearby. The hotel looks very nice from the outside. We upgraded to deluxe rooms in order to get a king sized bed. The rooms were adequate. My... More

It seemed to be a half way house! - Stayed in the hotel to try it out after very fond memories of staying in the Staybridge Suites in Ballantyne, NC (I did a company relo and my family lived in this hotel for 6 months - just a great place). I travel to Virginia for business quite frequently and wanted to try out a new hotel. I typically stay... More

The BEST! - My experience here was pretty Awesome! The staff was very Helpful with whatever I needed and any questions I had about the area! I Would Recommend This place over and over! Very Happy with Staying here!!

not bad - easy to washington

A Good Nights Sleep - Hi Folks, My wife and I have been loyal Platinum Card Best Western customers for years. We get a clean, comfortable, quiet room (I sound like Tom Baudette) and a buffet breakfast in most of the chain. It also has business services when you need them. Who could ask for more in a mid-priced motel. Regards, OldeBear

Not bad, but not great. - Nice large rooms, but our A/C did not work well, especially in the bedroom. This was a higher priced King Corner Suite. Only stayed for 1 night, so told front desk staff on the way out. Happy hour is a nice idea, but no way to get near the small and understaffed bar to get a drink. Could not check in at 1:00, had to wait until 3 pm, which is the rule, but would have been nice to find a room earlier. Breakfast was very good.

two thumbs up texarkana - One of the few affordable hamptons I have found 77 dollars but was hard to find on gps. stayed in Texarkana, ar as Texarkana, tx was 10 dollars more and offered nothing more than I got in this one. The staff were very friendly and helpful, the room was very clean and the breakfast was as good if not better... More

Clean Safe Quiet - This motel is reasonable, prices are good and the rooms are clean. I will be back and plan to stay again. I felt safe while i was here, and the owner lives on the property, which makes it easy to get him when i need somthing. Coffee was available in the mornings and i was offered a coffee pot for... More

Great hotel - Staff was friendly and helpful. Wonderful continental breakfast. Rooms were very clean, the bedding seemed new and really comfortable mattresses. The hotel is conveniently located to all Bethlehem attractions and extremely easy to find from I78.

It's Okay but expensive for what you get. - Clean hotel. Metro style. About 2 blocks from all the sights in Savannah down by the river. VERY expensive parking! You have to valet and it is 27 a night! Street is noisy. Sheets are polyester. Bar is rather stake. Friendly staff.

Not Worth it!!! - First thing totally rude staff!! Front desk check in took a hour! Hidden 125 fee.. i booked trip advisor all fees payed i thought. Okay now to the hotel .. Dirty! Throw up in pool so we couldnt swim.. throw up in iceroom which is a empty piss smelled closet, could go on.. i wont!

Efficient and great value - Somehow my booking.com reservation have not reached the hotel so had to wait about half an hour while it was submitted again. Room spacious and clean, heater efficient but pretty noisy, noise from corridor is also thereService could be better - at 0130 at night got a phone call from night manager to immediately re-park the car (evening manager allowed the parking at particular slot). It was outrageousWifi was great and coffee available. For very reasonable price and 1 night stay you can't wish for better

Dirty sheets, with mouse droppings and they only took 10 off our stay! - My mom and I were in town for a girls weekend. We checked in before having dinner downtown and thought the room was decent. It looked like it had fairly had been remodeled with fairly new paint and furnishings in the last couple of years. Although the hallways and room itself had a lingering cigarette smoke smell, it's to be... More

Great Hotel - I travel to Athens several times a year and have been for the past 14 or so years. I've always tried to stay in hotels in downtown. There aren't that many and this particular they were all booked so I made reservations at the Hampton Inn. I've never had any issues with this brand of hotel in the past, but... More

NEVER AGAIN IN MY LIFE!!!!! - When I first arrived at this motel I did not realize what I was getting my self into the first night was ok no major problems no more than to be expected from a motel right next to a bar. Although after the time I had to live there 2 months I found out that the sewer backs up into... More

Great! We plan to come back in February. - Bad: The TV was on in the lounge during breakfast, tuned to GMA and Kelly Ripa-terrible shows, too loud, couldn't find a remote. It would be better on close caption with no sound or another channel, or have the remote so that breakfasters can change it. Thanks!. Good: Atmosphere. Location.

Great Location - I have stayed at this hotel several times. The location is great and the staff is friendly. The hot water was only warm which made the stay less than stellar.

love the hotel - Good: Love everything about my stay

Excellent Hotel! - Nice and Clean Rooms! Mulligans restaurant has great food and service! Excellent buffet breakfast. Usually stay at Hliton brands if available, but this BW was just as good or BETTER!! I'm definitely staying here again in the future.

Awesome stay!! - very friendly staff, beautiful resort.

Not bad - The room was clean and the staff was very friendly and helpful. Our only complaints were that the tv had terrible reception and had lines through the screen. Also there was definitely people smoking pot on our floor as we could smell it everyday. The only other things were obviously unavoidable, like the construction right next door that was very loud, and the power going out one morning.

Unhospitable - I am sad to say this place is very unhospitable. At least when I stayed. They advertise a shuttle service Frisco shuttle who are very unreliable. We paid them to pick us up and they were a no show when we finally got someone on the phone the hung up on us. When we called the hotel for help... More

Excelent location in the freemont Experience. - Bad: My room was near the ventilation system and there was a lot a noise coming from that. Good: Excelent location in the freemont Experience.

Ok for the area but overpriced - Had a king room--asked for one not facing the indoor pool. They gave me one that didn't, but it was across the hall from one of the floor entrance doors (a heavy fire door that made a loud noise when it closed) as well as the ice machine. My room was superficially clean. The dust ruffle had dirt marks on... More

My stay - The pictures of the hotel looked better on line. The staff was ok not great. No one looked like they wanted to be there. It was supposed to be a non smoking hotel but someone on my floor kept smoking which was a turn off. The room was clean but they didn't leave conditioner or moisturizer and left one teeny shampoo. When I went to the front desk to ask for products I was told they only had a few! Was. It pleased with our stay at all

This hotel was our worst hotel experience ever. - We arrived in town at 10am, and asked if we could check in early. We realized we were very early, but hoped we could check in before 3pm. We were told we could not check in early, even though the place was almost a ghost town (there were 3 cars in the parking lot (including ours), and I wondered if the other two belonged to the workers. When we came back at 4:30pm to check in, we were told we would need to get a second room as we had 2 teenagers (plus mom dad) and 3 toddlers. We asked if our toddlers could sleep in a pack n play or on the floor. They said no, so we asked for a refund, so we could make arrangements to stay somewhere that would be more accommodating. They refused to give us a refund, and called the cops. The cops arrived a few minutes later. After hearing both sides, the cops asked the hotel to give us a refund, but the hotel refused. After an hour and fifteen minutes, we agreed to stay there for that night and find another hotel for the next night, but still no refund was provided. To top it off, the hotel was terribly dirty and run down. The pool area needs to be painted as you can see the concrete all over. The room was dirty. This was our worst hotel experience ever.

Nice location but needs cleaning and maintenance - Arrival experience: Clean lobby. Upon entry, front desk personnel greeted us and assisted with check in. Room (general): Overall nice-sized room and well laid out. But carpet, walls, and furniture worn and not very clean. Photos are of room 403. One photo is of a footprint on the wall near the bed. We noticed many marks on the walls and... More

Overnight before flight - Overnight stay to catch early flight to Barbados

Large clean rooms but noisy - The room was larger and cleaner than most other hotels I have stayed at in the area. It is really hard to get a good nights sleep though when the rooms are so noisy. You could hear every door on the third floor open and close, the latches are incredibly loud. No letting the wife sleep and going out for... More

BEST WESTERN - I BOOKED THE HOTEL THRU HOTELS.COM. I ASKED FOR A ROOM WITH A BALCONY BUT NOT ON THE GROUND FLOOR. THAT DID NOT HAPPEN. THE MANAGER CALLED THE ROOM AND SAID THEY WOULD CHANGE US TO A 2ND FLOOR ROOM THE NEXT DAY. I ALSO NOTED THAT WE WERE IN TOWN FOR A FUNERAL, SO WE DID NOT HAVE TIME TO CHANGE IN AND OUT OF ROOMS. WE WERE THERE FOR 2 NIGHTS. ON THE NEXT DAY OUR ROOM WAS SUPPOSED TO BE CLEANED THERE WAS A NOTE LEFT FROM HOUSE KEEPING STATING THAT THEY DID NOT CHANGE THE BED BECAUSE WE LEFT LUGGAGE ON THE BED(THAT WAS NEW FOR ME. WE HAVE STAYED AT RESIDENCE INN AND THAT WAS NEVER AN ISSUE). THE WORSE PART WAS THAT THE HOUSEKEEPING STAFF LEFT THE DOOR TO THE ROOM OPEN. WHEN WE ARRIVED BACK FROM THE FUNERAL LATE THAT EVENING THE DOOR WAS OPEN. WE DIDN'T KNOW IF SOMEONE WAS IN THE ROOM CLEANING OR IF IT WAS AN INTRUDER. MY HUSBAND JUST PUSHED IT OPEN AND THERE WAS NO ONE THERE, THE DOOR WAS JUST LEFT OPEN. NOT VERY RESPONSIBLE ON THEIR PART. I HAD SOME JEWELRY AND A LAPTOP IN THE ROOM.

Room condition - We were the only people staying that night. Across the road the hotel had many guests for that night...tells you something, does it not. Also our room had a noisy fan and the heat was hard to control

Interesting - Visit Talahassee each year for a legal competition. The hotel is central and a short walk from the supreme court. This year we decided to give it a try. Booked two rooms,one for my son and his team mate and one for my wife myself and daughter. Our room was interesting. It had a loft which was the main sleeping... More

Not so great - Room was clean, breakfast was OK and the desk clerks were friendly. Now for the bad: My daughter tried putting brown sugar on her oatmeal and it was solid like a rock in the shaker.The juice machine was covered with fruit flies and the lady tending to the food was rude when we accidentally dropped some food on the floor stating she would be the one cleaning it up later. The 3rd floor hall was like an ice box due to remodeling. The heater in the room did not work properly. The pool was closed for renovations.The vending machine was almost completely out of food. Thanks for a horrible experience. It will be a cold day in Hades before Holiday Inn gets my hard earned money again.

The Worst Television Design I Have EVER Seen in any Hotel - The worst television design I have ever seen in any hotel. I'm a very frequent traveler and have stayed at MANY 4 and 5 Star hotels. I have never encountered a television that had no video inputs for guests. Most hotel televisions have an extra HDMI input on the side, older hotels will have analog video inputs. (But they ALL... More

Unexpected disappointment - Had planned a family trip well in advance. Made reservation through hotels.com. Knew hotel would be full - called the evening of reservation to let them know we were about an hour out. Front desk staff was rude, said I did not reserve with charge card and was ready to give my room away - I insisted she check records. she then admitted she was wrong and the room was already paid for. Upon arrival, nobody at the front desk - had to wait. understaffed for such a busy night. once in our room, discovered they gave us a king bed for 3 adults - had to go track down a cot since there was no other room to switch to. staff was short with me and my family. said we should have known to call the front desk when making the reservation, etc. etc - pretty much blaming us for not doing a better job with making reservations. Hotel is in decline with repairs needed (broken door locks, broken gym equipment, broken machine in breakfast area, clogged toilet, broken clock in gym, filter not working in pool adequately, etc.) Housekeeping had rooms clean, but common areas needed more attention. Towels in gym and pool area were low in stock. staff in breakfast area was very attentive and pleasant. Seems more staffing/attention to detail would generally bring things back up to snuff. It is close to traffic - and right next to a fire station. Ask for a room in the back if you can!

Disappointed - I chose the hotel for the indoor pool. The indoor pool was closed. I got a non-smoking room. The room smelled of smoke, as did my clothes, later.

Great location, very helpful staff. - Neptune hotel is in perfect location and the best view. You have access to a pool,breakfast,and computer for your needs. The staff had an answer and solution for everything we needed. We would like to visit again!