waelChafei/testdataset · Datasets at Hugging Face

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Exp Worked on stock comparison and various system inconsistency reports.
Exp Responsible for identifying solutions for repetitive issues as a part of Problem Management.
Exp Have worked in number ranges for supply chain relevant objects.
Exp Resolved post Go-Live, post SP upgrade and post-release issues.
Exp Provided support on Year-end closures (YEC).
Exp Pro-actively upskilled team on the business processes. Also have provided training to the end user for carrying out business transaction more efficiently.
Exp Have created Knowledge Articles for solution re-use.
Exp Service Improvement and Cost Saving Effort:
Exp Optimization such as correcting error messages in IDoc failure in various message types.
Exp Have reduced the failure frequency for batch jobs.
Exp Have reduced obsolete IDocs and batch jobs for reduction in cost.
Exp Removed various inconsistencies issues such as stock inconsistency, duplicate Requirement.
Exp Brainstormed & implemented multiple Service Improvement plans across MM, WM, IDOCs to save business cost & time.
Edu Education Qualification
Edu EXAMS INSTITUTE BOARD/UNIVERSITY YEAR PERCENTAGE
Edu B.E(MECHANICAL AND PRODUCTION) Sathyabama University, Chennai, Tamil Nadu. Sathyabama University 2013 81.26%
Edu Intermediate (12th) D.A.V Kapildev Public School, Ranchi, Jharkhand. AISSCE 2007 75.83% (Total of 6 subjects)
Edu Board Examination (10th) St. Xavier's School, Sahibganj, Jharkhand. ICSE 2005 79.66% (Total of 6 subjects)
QC Achievements
QC Performance Award for Delivery excellence in FY’17.
QC Appreciation from client globally for optimization.
QC Trainings Attended
QC SAP MM by Wipro Technologies
QC SAP WM by Wipro Technologies
PI Personal Details
PI Date of Birth: 23.06.1990
PI Languages: English, Hindi.
PI Current Location: Kolkata, India
PI Permanent Address: House no. 3B, Habibpur – Pipe line Road, Sahebganj- 816109, Jharkhand.
PI Dilkhush Bharucha
PI 5/Ajeet Bld, Plot no 148, Sher-e-Punjab Society, Next to Tolani College, Andheri (E), Mumbai - 93
PI Customer Service & Operations
PI Commerce graduate with 7 years work history in operations management specializing in branch operations, customer service and new business generation through up-sell/cross-sell.
Exp ICICI Prudential Life Insurance Company, Mumbai
Exp Feb ‘06 – Mar ‘12: Branch Customer Service Manager, Mumbai
Exp Oct ‘08 – Mar ‘12: Led a team of 8 employees and 7 CPAs to manage a customer base of appx 1.1 million with AUM of appx.8185 million to deliver following responsibilities:-
Exp (1) Customer Service:
Exp Manage customer service framework of branch and provide end to end resolution of all customer interactions.
Exp Provide resolution to customer complaints and escalations within TAT and take initiatives to reduce their origination while adhering to closure quality norms.
Exp Execute customer retention exercise to guard against leakage in AUM.
Exp Achievements:
Exp Number of complaints reduced to 20 per quarter from 170 per quarter by end of FY 2012.
Exp Retention increased to 40% of surrender request/ partial withdrawal request by end of FY 2012.
Exp (2) Operations:
Exp Adhere to company guidelines for error-free processing of applications via proper and timely training to related parties.
Exp Liaise with Central Operations and Central Underwriting teams to
Exp (a) enhance sales support for timely policy issuance and
Exp (b) ensure timely settlement of claims.
Exp End to end supervision of new advisor membership applications along with training of sales managers on underwriting norms.
Exp Manage daily branch reconciliation along with various MIS as desired by management.
Exp Achievements:
Exp Attained Six Sigma (monthly review) in branch operations for three consecutive years.
Exp Branch audit received ‘Green’ tag for 2 consecutive years highlighting the highest level of compliance.
Exp (3) Revenue generation:
Exp Achieve renewal targets for the branch as communicated from time to time and contribute to branch revenue maximization via Top –Up solicitations.
Exp Provide Service-to-sales via new policy solutions for branch Walk-Ins and references.
Exp Achievements:
Exp Led the branch to attain 3rd position Pan India for achieving record sales via sales-to-service channel.
Exp (4) Additional:
Exp Pan Mumbai responsibility of off-role employees’ on-boarding and vendor management.
Exp Process request for additional off-role employees’ hires basis productivity matrix and appropriate approvals.
QC Honors
QC 2012: Awarded ICICI Prudential prestigious TATVA GOLD STANDARD for excellence in customer service, branch operations and contribution to branch business.
QC 2011:Awarded TATVA for display of right leadership & environment in Q2.
QC Awarded ‘Extra Mile’ for achieving renewal premium of INR 2 million in the last week of November.
QC 2010: Awarded Master Blaster for exceeding revenue targets under service to sales category.
QC 2006-09: Awarded with “HOWZATT” 6 times for initiatives other than key result areas.
Exp Career Progression
Exp Feb ‘06: Appointed as Company Customer Service Executive to manage branch-related customer queries with ICICI Prudential Life Insurance.
Exp Feb ‘07: Promoted as Customer Service Associate with additional responsibilities of branch operations.
Exp Sep ‘07: Promoted as Branch in-charge with responsibilities of team management for branch service and operations apart for customer escalations.
Exp Oct ‘08: Promoted as Customer Service Manager for management of Tier I branch.
Edu Educational Qualification
Edu Mar 2005: Bachelor of Commerce, Mumbai University with specialization in Accounts
Edu Mar 2002: Higher Secondary Certificate (HSC) from Maharashtra State Board
Edu Mar 2000: Secondary School Certification (S.S.C) from Maharashtra State Board
PI Personal Information
PI Date of Birth: 5th November, 1984
PI Marital Status: Single
PI Handphone: +91 9833243441
PI Email ID: dilkhushb@gmail.com
PI Religion: Zoroastrian
PI Languages known: English, Hindi, Marathi, Gujarati.
PI SATTAM DAS
PI Email Id: sattam123@gmail.com
PI Phone: 9609652375
Sum Personal Summary
Sum 1.8 years of experience in Appian BPM.
Sum 2 years of IT experience.
Sum Appian Analyst Credential certified BPM practitioner.
Sum Pegasystems Certified System Architect (CSA) 7.1 BPM practitioner, excellent hands-on.
Sum Well versed with SAIL terminologies and experience in designing user input forms, Tempo reports, CDT structure.
Sum Good experience in designing and developing Appian-BPM based applications.
Sum Was part of the BPM COE team in Mphasis.
Sum B.Tech in Computer Science & Engineering with 8.2 DGPA.
Skill Technical Competencies
Skill BPM products: Appian 16.2, Pega PRPC 7.1
Skill Web Technologies: HTML, XML, Javascript, Struts, CSS, Apache Tomcat, ASP.NET, JSP
Skill Databases: Oracle SQL, MySQL developer, Oracle 10g
Skill Languages: Java, J2EE, C#, C++, Python

Exp Worked on stock comparison and various system inconsistency reports.

Exp Responsible for identifying solutions for repetitive issues as a part of Problem Management.

Exp Have worked in number ranges for supply chain relevant objects.

Exp Resolved post Go-Live, post SP upgrade and post-release issues.

Exp Provided support on Year-end closures (YEC).

Exp Pro-actively upskilled team on the business processes. Also have provided training to the end user for carrying out business transaction more efficiently.

Exp Have created Knowledge Articles for solution re-use.

Exp Service Improvement and Cost Saving Effort:

Exp Optimization such as correcting error messages in IDoc failure in various message types.

Exp Have reduced the failure frequency for batch jobs.

Exp Have reduced obsolete IDocs and batch jobs for reduction in cost.

Exp Removed various inconsistencies issues such as stock inconsistency, duplicate Requirement.

Exp Brainstormed & implemented multiple Service Improvement plans across MM, WM, IDOCs to save business cost & time.

Edu Education Qualification

Edu EXAMS INSTITUTE BOARD/UNIVERSITY YEAR PERCENTAGE

Edu B.E(MECHANICAL AND PRODUCTION) Sathyabama University, Chennai, Tamil Nadu. Sathyabama University 2013 81.26%

Edu Intermediate (12th) D.A.V Kapildev Public School, Ranchi, Jharkhand. AISSCE 2007 75.83% (Total of 6 subjects)

Edu Board Examination (10th) St. Xavier's School, Sahibganj, Jharkhand. ICSE 2005 79.66% (Total of 6 subjects)

QC Achievements

QC Performance Award for Delivery excellence in FY’17.

QC Appreciation from client globally for optimization.

QC Trainings Attended

QC SAP MM by Wipro Technologies

QC SAP WM by Wipro Technologies

PI Personal Details

PI Date of Birth: 23.06.1990

PI Languages: English, Hindi.

PI Current Location: Kolkata, India

PI Permanent Address: House no. 3B, Habibpur – Pipe line Road, Sahebganj- 816109, Jharkhand.

PI Dilkhush Bharucha

PI 5/Ajeet Bld, Plot no 148, Sher-e-Punjab Society, Next to Tolani College, Andheri (E), Mumbai - 93

PI Customer Service & Operations

PI Commerce graduate with 7 years work history in operations management specializing in branch operations, customer service and new business generation through up-sell/cross-sell.

Exp ICICI Prudential Life Insurance Company, Mumbai

Exp Feb ‘06 – Mar ‘12: Branch Customer Service Manager, Mumbai

Exp Oct ‘08 – Mar ‘12: Led a team of 8 employees and 7 CPAs to manage a customer base of appx 1.1 million with AUM of appx.8185 million to deliver following responsibilities:-

Exp (1) Customer Service:

Exp Manage customer service framework of branch and provide end to end resolution of all customer interactions.

Exp Provide resolution to customer complaints and escalations within TAT and take initiatives to reduce their origination while adhering to closure quality norms.

Exp Execute customer retention exercise to guard against leakage in AUM.

Exp Achievements:

Exp Number of complaints reduced to 20 per quarter from 170 per quarter by end of FY 2012.

Exp Retention increased to 40% of surrender request/ partial withdrawal request by end of FY 2012.

Exp (2) Operations:

Exp Adhere to company guidelines for error-free processing of applications via proper and timely training to related parties.

Exp Liaise with Central Operations and Central Underwriting teams to

Exp (a) enhance sales support for timely policy issuance and

Exp (b) ensure timely settlement of claims.

Exp End to end supervision of new advisor membership applications along with training of sales managers on underwriting norms.

Exp Manage daily branch reconciliation along with various MIS as desired by management.

Exp Achievements:

Exp Attained Six Sigma (monthly review) in branch operations for three consecutive years.

Exp Branch audit received ‘Green’ tag for 2 consecutive years highlighting the highest level of compliance.

Exp (3) Revenue generation:

Exp Achieve renewal targets for the branch as communicated from time to time and contribute to branch revenue maximization via Top –Up solicitations.

Exp Provide Service-to-sales via new policy solutions for branch Walk-Ins and references.

Exp Achievements:

Exp Led the branch to attain 3rd position Pan India for achieving record sales via sales-to-service channel.

Exp (4) Additional:

Exp Pan Mumbai responsibility of off-role employees’ on-boarding and vendor management.

Exp Process request for additional off-role employees’ hires basis productivity matrix and appropriate approvals.

QC Honors

QC 2012: Awarded ICICI Prudential prestigious TATVA GOLD STANDARD for excellence in customer service, branch operations and contribution to branch business.

QC 2011:Awarded TATVA for display of right leadership & environment in Q2.

QC Awarded ‘Extra Mile’ for achieving renewal premium of INR 2 million in the last week of November.

QC 2010: Awarded Master Blaster for exceeding revenue targets under service to sales category.

QC 2006-09: Awarded with “HOWZATT” 6 times for initiatives other than key result areas.

Exp Career Progression

Exp Feb ‘06: Appointed as Company Customer Service Executive to manage branch-related customer queries with ICICI Prudential Life Insurance.

Exp Feb ‘07: Promoted as Customer Service Associate with additional responsibilities of branch operations.

Exp Sep ‘07: Promoted as Branch in-charge with responsibilities of team management for branch service and operations apart for customer escalations.

Exp Oct ‘08: Promoted as Customer Service Manager for management of Tier I branch.

Edu Educational Qualification

Edu Mar 2005: Bachelor of Commerce, Mumbai University with specialization in Accounts

Edu Mar 2002: Higher Secondary Certificate (HSC) from Maharashtra State Board

Edu Mar 2000: Secondary School Certification (S.S.C) from Maharashtra State Board

PI Personal Information

PI Date of Birth: 5th November, 1984

PI Marital Status: Single

PI Handphone: +91 9833243441

PI Email ID: dilkhushb@gmail.com

PI Religion: Zoroastrian

PI Languages known: English, Hindi, Marathi, Gujarati.

PI SATTAM DAS

PI Email Id: sattam123@gmail.com

PI Phone: 9609652375

Sum Personal Summary

Sum 1.8 years of experience in Appian BPM.

Sum 2 years of IT experience.

Sum Appian Analyst Credential certified BPM practitioner.

Sum Pegasystems Certified System Architect (CSA) 7.1 BPM practitioner, excellent hands-on.

Sum Well versed with SAIL terminologies and experience in designing user input forms, Tempo reports, CDT structure.

Sum Good experience in designing and developing Appian-BPM based applications.

Sum Was part of the BPM COE team in Mphasis.

Sum B.Tech in Computer Science & Engineering with 8.2 DGPA.

Skill Technical Competencies

Skill BPM products: Appian 16.2, Pega PRPC 7.1

Skill Web Technologies: HTML, XML, Javascript, Struts, CSS, Apache Tomcat, ASP.NET, JSP

Skill Databases: Oracle SQL, MySQL developer, Oracle 10g

Skill Languages: Java, J2EE, C#, C++, Python