Product Support Specialist 
Location: US, OR, Porland
Employment type: Full-time
Required experience: Entry level
Required education: Unspecified
Industry: Information Technology and Services
Function: Customer Service
Salary range: 35000-45000
Company profile: EROAD was established to modernise New Zealand’s paper-based RUC regime and in 2009 launched the world’s first GPS/cellular-based road charging system. Our solution can be readily and rapidly scaled and deployed across entire jurisdictions because it requires no roadside architecture, and uses a SaaS-based web service.We’re now a world leader in our field and expanding rapidly as we enter new markets.Joining EROAD is a great career move. We look at potential when we’re hiring, and your ability to grow with the role. We employ only the best, and ensure that our staff have the skills, training and technology to do their best work.How you’ll fit in at EROAD is important as well. We’re really proud of our company culture and finding people with the right attitude is just as essential as a great CV.Working at EROAD means learning from people who are experts in their field. It also means working hard – we have to, to be able to grow as fast as we need to! But we encourage a healthy work/life balance and our low staff turnover tells us we’ve probably got the balance right.We have staff from all over the globe – 25 countries at last count – and we may just have the highest rate of boat/surfboard/windsurfer ownership of any technology company, anywhere.
Description: EROAD is a fully integrated technology, road charging and services provider. We have developed the first commercial electronic weight-mile tax service to support transport carriers to better manage their Oregon regulatory obligations. The EROAD application generates weight-mile tax records, automatically records tax exempt mileage, supports configuration changes, calculates taxes owed, and provides a wide range of commercial and regulatory services including IFTA and IRP reporting. The company’s electronic weight-mileage tax solution has been approved by the State of Oregon and is supported by the Oregon Trucking Association.EROAD launched its innovative product in the Northwest region in early 2014, and strong customer uptake means that we are now looking to expand our team. We are looking for Customer Service Assistant to:Support the delivery of a professionally managed, efficient and effective customer service to our customers, sales executives and external dealers. Respond promptly to customer inquiries and provide a complete customer service experience and feedback loop for requests and improvement suggestions.Assist customers with training and any issues related to the EROAD solution, and diagnose and investigate incoming issues.Help create a culture within EROAD that is productive, open, honest, professional, innovative, friendly and sustainable.EROAD currently operates a help desk from 8:00 am until 5:00pm (Mon – Fri) with extended hours planned in the near future as our customer base in different regions expands. The Role reports to the Customer Service Manager and is based at the company’s office in Tualatin, Oregon.
Requirements: To excel in this role, candidates require:Friendly, helpful and open personality.Love of technology and always be striving to learn about product and service developments.Ability to pick up new skills and tasks quickly.Ideally one year or more in a help desk role in a fast moving technical environment.Excellent English written and verbal communication skills.Be an active listener who can show empathy and patience in a non-scripted environment.Strong organizational skills and attention to detail.Excellent time management skills.Highly adaptive and happy for role to change and develop.High professional and ethical standards.A good sense of humour and be prepared to go the extra mile as the company expands.
Benefits: Training:On-going training opportunities will be provided.Benefits:Market rate salary (plus company bonus scheme). Health benefits after qualifying period.#URL_d1c19e418851db0290e72d83655cd0978566943619403e04270a8a49b8574307#
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