SAP Support Advisor
Location: US, TX, Houston
Department: Aker Solutions Inc.
Employment type: Full-time
Industry: Oil & Energy
Function: Administrative
Company profile: Aker Solutions is a global provider of products, systems and services to the oil and gas industry. Our engineering, design and technology bring discoveries into production and maximize recovery from each petroleum field. We employ approximately 28,000 people in about 30 countries. Go to #URL_0fa3f7c5e23a16de16a841e368006cae916884407d90b154dfef3976483a71ae# for more information on our business, people and values.
Description: Corporate overviewAker Solutions is a global provider of products, systems and services to the oil and gas industry. Our engineering, design and technology bring discoveries into production and maximize recovery from each petroleum field. We employ approximately 28,000 people in about 30 countries. Go to #URL_0fa3f7c5e23a16de16a841e368006cae916884407d90b154dfef3976483a71ae# for more information on our business, people and values.Aker Solutions is a leading global provider of engineering and technology, products and service solutions to the Oil & Gas industry.At Aker Solutions we offer an ocean of opportunities. Our people are our biggest asset and our business relies on their abilities to win projects and execute them to the highest standards. We are committed to developing our people’s capabilities through challenging tasks supported by excellent training and development opportunities.All our major achievements are team efforts. We are looking for dedicated team players who like to be part of a winning team, who meet challenges head on to serve our customers’ needs.This particular job function, in close liaison with the SAP Support Manager, will provide the technical and business expertise required to maintain an efficient SAP support organisation through the provision of training and the provision of a SAP dedicated helpline.Responsibilities and tasks•Aid the SAP Support Manager to maintain an efficient SAP support structure for end users within the organisation.•Aid the SAP Support Manager to provide a SAP dedicated helpline answering technical and business queries across all business units in Aberdeen. •Deliver training to SAP Super Users and deputies for all business processes.•Aid the SAP Support Manager to ensure that SAP Super Users are supported and developed to competently provide training and coaching within their prescribed SAP module.•Aid the SAP Support Manager to ensure SAP Super Users provide the necessary coaching for employees as required by the needs of the business.•Aid the SAP Support Manager to maintain the SAP support organisation structure on eNet.•Aid the SAP Support Manager to ensure that SAP Support Users are aware of the escalation routes for system issues / faults and any SLA’s agreed.•Aid the SAP Support Manager to maintain a library of current SAP modules, ready and available as ‘training material’ within the business.•Aid the SAP Support Manager in providing routine reports and MOR’s to senior management detailing SAP Issues / faults summary, resolution, outstanding cases, training summary and performance.•Aid the SAP Support Manager to maintain SAP support pages within ‘Knowledge Base’.•As necessary, perform other duties, requiring essentially the same level of skill & responsibility when required.These responsibilities may from time-to-time require travel to other Aker Solutions Inc US and overseas sites and supplier sites.
Requirements: Qualifications & personal attributesHND/Degree or equivalent in relevant discipline.Demonstrable relevant experience of working with SAP preferably within the Oil & Gas industry.Experience of delivering training courses.Ability to motivate others to take ownership of processes within their discipline areasWe offer• Friendly colleagues in an industry with a bright future.• An environment where you are encouraged to develop your skills and share your knowledge with your colleagues.• Competitive benefits and strong focus on work-life balance.If you would like to join us on our journey, take a position with Aker Solutions, the preferred partner.
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