Customer Success Engineer
Location: US, CA, Menlo Park
Department: Engineering Services
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Computer Software
Function: Quality Assurance
Company profile: Transifex is a SaaS continuous localization platform powering the process of launching products into multiple languages for companies with rapid development cycles. To date, Transifex has simplified the localization process for over 15,000 projects and more than 150,000 users. Customers include Coursera, Waze, Eventbrite, reddit, Disqus and Firefox.
Description: You will be leading the Customer Success efforts at Transifex. The ability to provide value and attention to customers, empowering the customers.  Working with customers to help prevent future errors and upgrade their ability to have success on not only on the Transifex platform but for their respective project.The Customer Success Engineer will work with the core Transifex team to catch clients before they reach a point of no success.  Work with customers to map out and deliver a total successful solution - helping them map their process and goals.  Will require direct and consistent customer contact.  Spending quality time and effort to ensure proper on boarding, becoming a fully functional user, and getting value from the time that a customer signs up with Transifex.   Strategize with customers on how to use the product better, share trends in the industry and keep the customer informed.  The position is a great challenge because it is a mix between tech creative problem solving and relationship building.The CSE is tasked with advocating for the customer within Transifex.  Build trust between the Transifex brand and the user.  The primary point of contact whether it is questions about support, product, billing, training, user experience, and ultimately success.   The CSM is encourage to work their own projects that entail Training programs, QA Testing, Blogs, and outreach efforts all on the behalf of the customer.We're Transifex, a startup company based in downtown Menlo Park, California - right across from the train station.   Take a look at our website to see if we're the sort of company you would jive well with. We are going global...we are global....and we work with the software community to go global.  This is a full-time position.Responsibilities:Define and implement a customer success system for (existing and potential) customers through multiple channelsDevelop Help guides and Training modules to help customer have success with their projects and TransifexDesign and implement a feedback loop to the Transifex product development team advocating for the CustomerDesign and implement a predictive system to determine when customer will have issues - thus creating customer success before the customer experience troubles with their respective projectsDesign and implement monitoring and customer feedback systemExpand the documentation and knowledge baseWrite custom sample scripts for integrating with Transifex
Requirements: Recent college graduate or up to 4 years of relevant experience Knowledge of programming languages, preferably Development Stack: Django, Python would be niceKnowledge of SQLSelf-starter, good at identifying roadblocks and raising difficult issuesExcellent written and verbal communication skills in EnglishComfort in a face-paced, entrepreneurial, start-up environment
Benefits: About Transifex  (#URL_cef50181b1e2386ac4ec9e7a37ef05017522219167b933d0f5e78d34b5ab0970#)Transifex is a Menlo Park, Calif. based company.   The Transifex localization management platform helps companies manage, translate, collaborate and automate the overall localization process. The sophisticated technology underlying the Transifex platform allows companies to integrate localization directly into their continuous development process, streamlining the entire experience.Transifex is a cloud-based application built to help technology companies manage localization of almost any kind of digital content from web apps and websites, video subtitles, marketing content, documentation, and more.Transifex gives Developers, Product Managers and Architects the power, flexibility and control they require, while providing Marketers a fast, consistent and collaborative platform to quickly get projects live. Transifex allows Developers, Translators, Product Managers and Marketing Managers to all work together to create and deliver exceptional localized online experiences.A few additional highlights:Team is growing and are awesome folksYes! We have great revenue! -- High growthOur customers include Eventrbrite, Coursera, Jawbone, Waze, Disqus, Nokia, Prezi, Wowzer, to name a few of the more than 12,000 software projects & 1800,000+ users under the Transifex umbrella!Downtown Menlo Park, close to Caltrain Station, restaurants, coffee shopsClose to Stanford University and downtown Palo AltoGreat health benefits including vision/dentalSend resume to #EMAIL_bf43d17108a7ac53533b5839a043faef6650c30454494c83c3c3c18e6eae6d77#
Fraudulent: 0