Implementation Manager
Location: GB, LND, London
Employment type: Full-time
Required education: Bachelor's Degree
Industry: Financial Services
Function: Information Technology
Company profile: 21st century financial software, in the cloudFundApps is a startup that helps investment managers comply with worldwide regulation. Our competition is stuck in the dark ages when it comes to software development. Slow, clunky, complicated user interfaces which look like they were designed by crazy scientists are the norm and we're shaking up an entire industry by providing beautiful & intuitive web-based software. We think that practices like continuous delivery, agile development and aiming for craftsmanlike coding enables us to move faster than our competitors whilst delivering better software.We’ve already grown a stellar customer base for our product Rapptr, despite our small size (8 of us right now) - but we’re most excited about the challenges that lie ahead. We want to keep learning, have the freedom to innovate and make mistakes – all in the name of delivering better experiences for customers.Join usYou’ll be part of a team that cares passionately about delivering a great product and quality software. Our goal is to let you do your best work. You’ll be empowered to make choices and trusted to get things done.You’ll care about your craft and have a hunger to learn new skills and improve your existing ones. While we have .NET at the core of our stack, we’re pragmatic about other technologies and open-minded about your technology background.You enjoy collaborating as part of a team and are passionate and approachable; we hope we manage to be the same.
Description: FundApps is looking for an Implementation Manager to join our team and help drag finance software kicking and screaming into the 21st century. We have a stellar list of clients and are growing rapidly, so we're looking for a brilliant individual to join us to help shape the future of FinTech.We're a small team of smart, friendly people who collaborate closely and take pride in delivering amazing software and providing outstanding customer support. You’ll help shape what we work on and how we do it. You won’t be micro-managed or stuck in a rut. We work hard on challenging problems but have a good time doing it.What you’ll be doingAs part of our dynamic client services team you’ll have a diverse role becoming a champion for our services and you'll be responsible for a wide range of tasks including:On-boarding and supporting new customers during the integration processGathering product requirements and working closely with the development team to see them implementedSupporting existing customers in their daily usage of our product and promoting best practiseProviding comprehensive user training to new & existing customersDocumenting & communicating product enhancements to our usersInterpreting regulatory changes around the world to help update the content of our serviceAssisting in the sales process, giving product demos, assisting with trials etc.Account management, incl. regular on-site visits and user eventsAbout FundAppsFounded in 2010, FundApps' mission is to bring the benefits of web based software, agile development and modern user interfaces to the financial services industry.Our flagship product ("Rapptr") is a regulatory rules engine with a web front-end, which monitors the positions of hedge funds, investment banks and asset managers for required regulatory disclosures and investment restriction breaches.
Requirements: EssentialUniversity DegreeCritical thinker with solid analytical problem solving skillsAble to handle multiple tasks simultaneouslyExcellent organisational and time management skillsAble to build and maintain relationshipsTeam playerStrong Excel skillsExcellent communication skills with fluency in EnglishAuthorization to work in the UKVery BeneficialTechnical experience using SQL, VBA or similarPrevious experience in a client facing roleProject or account management experienceLegal or Financial backgroundInterest in financial services and technology
Benefits: Relaxed office in the heart of Silicon Roundabout with Sonos, ping pong, game nights and nerf gunsStock OptionsFlat hierarchy & absolutely no bureaucracy10% time to work on your own projectsActive encouragement (and time) to blog, attend events & conferencesRegular internal talks & hackathons
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