Customer Service Associate - On Call 
Location: US, OK, Tulsa
Employment type: Part-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Computer Software
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Tulsa, OK. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)Lift heavy boxes, files or paper when neededMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentConsistently adhere to business procedure guidelinesPerform any and all duties as assigned by management within reprographic services.Establish operating procedures and quality standards.Test and evaluate new equipment and materials.Responsible for all aspects of equipment.Follow start-up, shut-down and clean-up procedures for equipment.Occasional performance of limited operations on more complex, automated equipment.Monitor operations and make mechanical adjustments as needed, to ensure proper quality output.Adhere to all safety proceduresTake direction from supervisor or site managerMaintain all logs and reporting documentation; attention to detailParticipate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)Operating mailing, copy or scanning equipmentShipping & ReceivingHandle time-sensitive material like confidential, urgent packagesScanning incoming mail to recipientsPerform file purges and pullsCreate files and ship filesProvide backfill when neededEnter information daily into spreadsheetsIdentify charges and match them to billingSort and deliver mail, small packages
Requirements: Minimum Requirements:Minimum of 6 months customer service related experience requiredHigh school diploma or equivalent (GED) requiredPreferred Qualifications:Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)Experience running mail posting equipment a plusExcellent communication skills both verbal and writtenLifting up to 55 lbs with or without accommodationsWillingness and availability to work additional hours if assignedWillingness to submit to a pre-employment drug screening and criminal background checkAbility to effectively work individually or in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policy 
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