IT Support Specialist
Location: US, TX, Dallas
Employment type: Full-time
Required experience: Entry level
Industry: Information Technology and Services
Function: Information Technology
Company profile: Fairway Technology is an IT consulting  and web development firm based in Addison, TX and servicing customers across many different industries in the Dallas/Forth Worth metroplex and their remote offices across the country. We primarily service 10-100 user organizations for whom an in-house IT department is either not cost effective or not necessary, and manage all aspects of their IT infrastructure, planning, advising, deployment and maintenance. Our typical customer has a Microsoft Active Directory domain with 2-5 servers, a mixture of Windows 7/8 laptops and desktops and various smartphones, tablets and an occasional iMac or MacBook.
Description: Fairway Technology is an IT consulting  and web development firm based in Addison, TX and servicing customers across many different industries in the Dallas/Forth Worth metroplex and their remote offices across the country. We primarily service 10-100 user organizations for whom an in-house IT department is either not cost effective or not necessary, and manage all aspects of their IT infrastructure, planning, advising, deployment and maintenance. Our typical customer has a Microsoft Active Directory domain with 2-5 servers, a mixture of Windows 7/8 laptops and desktops and various smartphones, tablets and an occasional iMac or MacBook.A typical day for a Support Specialist at Fairway Technology involves fielding phone and email requests for assistance as they arrive, as well as working on longer term projects such as new server deployments and testing disaster recovery capabilities. Our goal at Fairway Technology is to provide rapid remote assistance and resolutions for all support requests, but we occasionally go on-site for our customers if a smooth resolution is not feasible remotely.As a Support Specialist at Fairway Technology you will have the opportunity to learn and support the following technologies, and many more:All versions of Microsoft WindowsAll versions of Microsoft Windows ServerAll versions of Microsoft Exchange, including cloud-based solutions such as Office 365Several VoIP systems, including TeleVantage and 3CXAll aspects of LAN networking and configurationFirewallingRemote connectivity solutions such as VPN and Terminal ServicesData security and integrityBackup and disaster recoveryVirtualization (Hyper-V and VMWare)
Requirements: Our ideal candidate has a love of technology and networking, a strong desire to learn and is extremely self-motivated. Excellent customer service, communication and documentation skills with coworkers and clients are required. In addition we are looking for the following personal attributes and technical experience:ExperienceStrong Windows XP/Vista/7/8 experience (Mac OS X experience is a plus)Strong Microsoft Office and Outlook experienceBasic understanding of networking, including DNS, DHCP, WiFi, Firewalls, etc.Light server level experience, including Windows Server 2003/2008/2012Personal AttributesHonesty and trustworthinessExcellent customer service skillsExcellent written and oral communication skillsDiligence and self-motivationDesire to learn and grow within our companyLove of technology and learning new things
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