Chief Operating Officer
Location: NZ, N, Auckland
Department: Exec Team
Employment type: Full-time
Required experience: Executive
Industry: Computer Software
Function: Management
Company profile: Vend is looking for some awesome new talent to come join us. You'll be working in an awesome team doing awesome things, and generally being awesome.Learn about us on our blog, or meet the team on Twitter, Facebook, LinkedInAwesome SpaceOur brand new Auckland office space is located on Nuffield Street in Newmarket, surrounded by our customers and the industry we love. It is huge, open, and shiny new with great meeting room spaces, casual working environments and plenty of space to host awesome events. We don't do cubicles, just plenty of space, whiteboards and meetings rooms. We also have a great cafe/retail space with our very own Front of House Manager taking care of our visitors and fellow Venders. Like Auckland our Melbourne office is surrounded by retail. It's a great wee space equipped with tiny houses and some awesome cardboard cutout animals.Our Toronto office is located right in the heart of downtown retail district. Like Melbourne and Auckland there's a great vibe with great coffee, boutique stores and some of the greatest restaurants in the city. Our SoMa office in San Francisco is located in the middle of the SF tech scene, just a (Biz) stone's throw from Twitter.The EnvironmentWe want you to be at the top of your game. You can wear whatever clothing you like, start work late in the morning, take breaks whenever you want and generally work the way you want to work. Who we're looking forVend is looking for people to push the boundaries. We are a hard working professional team with a wicked sense of humour, and we are looking for people who thrive in a collaborative open environment. We want passionate, hard working, talented individuals that want to lead in their field.
Description: The COO, also known as Chief of Getting Shit Done is a new role at Vend, spurred by what one can only describe as a humongous load of growth in 2013 and a humongous load more growth to come in 2014. We need someone to help scale the rocket, add extra tanks and fins and stuff to make sure we are on course and getting there fast.If you don’t know already Vend is an award winning web based SaaS point of sale for retail.  We’re chucking out crusty old cash registers and replacing them with iPads, touch screens and beautiful software.  We’re shaking things up and pushing out innovations, therefore finding - and meeting a huge demand for our services all over the world. We’re lovers of retail, our amazing new office in Newmarket is surrounded by retail and our equally amazing international offices are all in quality locations in cities with strong tech and retail scenes.We’re not your average company so it’s fair to say this wouldn’t be your average COO role. While we’re sure you have experience doing many of the required tasks of a COO it’s not just about what you do, it’s how you do it and at Vend this is critical. We’re looking for someone disciplined but not walk-out-the-door-at-5pm-even-if-you’re-in-the-middle-of-a-meeting, disciplined. We’re looking for someone who can help lead and inspire a company full of equally inspiring people. We’re looking for someone who can work with a high performing Senior Team, ensuring you’re all aligned, working towards the same priorities and bringing out the best in each other. Vend is an ego free zone and there’s no entitlement. If you disagree with something, there’s no silent disagreement so it’s important that principle works for you, both ways.This won’t just be a job, this will be something you’ll want to pour your heart and soul into and Vend will be something you’ll treat like your own.You will be responsible for;Ensuring that business operations are efficient and effective and that we manage our valuable and scarce resources carefullyHelping scale Vend in an agile and lean way, ensuring the organisation is growing at the right pace at the right timeLooking after the day to day operations of the business, making our CEO look extra smart by letting him spend more time working on strategy with the rest of the senior team. You will turn awesome strategy into amazing tactics.Supporting the wider Senior Team keeping them effective and organised and to work with our Board of Directors as and when neededYou will be responsible for our Customer Support function internationally so you’ll need to grow, inspire and support that part of the business every dayWorking with our People & Culture team to ensure all the teams are staffed appropriately and effectively. Ensure that exceptional performance is rewarded and poor performance addressed throughout the company.Meeting budget and other financial requirements associated with running a global companyHelping us roll out Vend offices around the globe and at the same time ensuring we replicate what we have at HQ everywhere.
Requirements: You will have many talents, the ones we love the most for this role are;Proven experience in a senior operational role, you may not have done this exact role before but you’re an Ops BossYou know the software and technology space wellYou have experience working for a global company, preferably in that past operational role of yoursYou know how to develop lean internal processes that people love to follow and you’re agile so when stuff changes (because it will) you’ve got it coveredYou don’t take yourself too seriously. You’re good at what you do but you’re not a dick about it.You are approachable, at all times. You enjoy working with people and helping them be successfulYou’re enthusiastic. You love what you do, you love technology and you also love retail too.
Benefits: What can you expect from us?We have an open culture where we openly share our results and where your input is truly valued.We have a lot of fun at work!  Like playing pool whenever you want, getting a Dia de los Muertos makeover, having a lunchtime basketball game with the crew or raiding the snack cupboard (FYI frozen marshmallows are the latest craze at Vend - seriously, try them!).Work-life balance.  We know you have a life outside of work and at Vend you can have a life inside work too.Utilise all your talents.  Not just the ones written in your job description.We welcome all of you at work.  We don’t want you to leave your personality at the door.If you’re interested in joining one of NZ’s most exciting companies, Best Workplaces and obviously the most fun and hard working environments around we’d love to hear from you.Get in touch, apply now, hit that button, get it done and come have a chat with us. We can’t wait to hear from you!
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