Technical Support Specialist
Location: NZ, N, Auckland
Department: Customer Service
Employment type: Full-time
Required experience: Not Applicable
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Customer Service
Salary range: 45000-50000
Company profile: HealthLink provides a computer communications system that links the information technology systems of more than 10,000 medical organisations across Australia, New Zealand, the Pacific Island nations and Canada.   Each year more than 70 million pieces of clinical information are exchanged using the HealthLink system.  HealthLink provides nearly all of the clinical communications used in New Zealand and is the largest provider of clinical messaging services in Australia.  HealthLink came into existence in 1993 as a result of the New Zealand government’s health reforms and the company has been developing systems and services that facilitate exchange of clinical information since that time.  HealthLink has offices throughout Australia, New Zealand and Canada.  The company’s services are offered  from data-centres in each of those countries.The company’s core focus is on ensuring that electronic communication processes are put in place to give patients certainty that their information has been appropriately handled.  This is achieved by ensuring that the systems are 100% reliable and secure.  We enable the electronic delivery of pathology and radiology results and discharge summaries.  HealthLink also provides a large managed security infrastructure and is a pioneer in the development of ‘cloud-based’ online forms technology that is used for ordering pathology services and for referring patients to hospitals and other secondary care services.
Description: We are seeking a Technical Support Specialist to join our Help Desk within the Customer Service Centre in Newmarket, Auckland.With an upsurge in demand for our services we are looking for a team player who can show both focused and lateral approaches to problem solving, and provide quality service to our customers.In this role you will be handling customer calls, solving problems, and deploying new services for our Australian and New Zealand customers. The main objectives  are to answer customer questions, resolve technical problems and deploy services.This is a great opportunity to join a dynamic IT company with a market leading position in Australasia.Further information about the company can be found at #URL_1385ae7d062646bb1c34f2c046307dd38be64da90490d8488375c5b9f592e8ba#We review every application submitted. Please be aware that due to the high volume of applications only those shortlisted will be contacted. 
Requirements: The required skill set is:• 2-3 years experience in a technical helpdesk role • Proven IT knowledge including Knowledge of Microsoft operating systems and applications• Excellent customer service skills• Empathic phone manner and the ability to easily build rapport with customers• Excellent written and oral communication skills• Willingness to learn • A tertiary qualification (Graduate with a Degree/Certificate)Computer hardware and Mac skills would be advantageous.The successful applicant will be backed by a strong technical team including development level specialists but must be self confident in dealing with tier 1 and 2 type problems.Initial and ongoing training is provided as an integral part of the role.
Benefits: Benefits of working with us include:Stimulating environment with high performance expectationsStructured career developmentCompetitive remunerationModern head office in Newmarket, AucklandA chance to dramatically influence health outcomes
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