Associate Manager of Community
Location: US, NY, New York
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Internet
Function: Public Relations
Salary range: 30-50
Company profile: Dering Hall, #URL_5f3201a601e42a814d6d0724e0b94a4cf371abcd4b89ec239e909fe96a4b8521#, is to the online marketplace that features high-end home furnishings from the world’s most renowned brands, artisans, and design galleries. These furnishing brands on Dering Hall pay monthly listing fees to showcase their products on the site.  Our mission is to connect serious potential buyers -- interior designers, architects, their staffs, and sophisticated consumers -- directly to the high-end furnishings brands that list on Dering Hall via online inquiry, phone, showroom visits or by driving traffic to their websites.   Dering Hall also markets the services of top-tier interior designers and architects to sophisticated consumers.
Description: Company Description:Dering Hall, #URL_5f3201a601e42a814d6d0724e0b94a4cf371abcd4b89ec239e909fe96a4b8521#, is changing the way interior designers, architects, and sophisticated consumers find high-end home décor furnishings for serious design projects.  We make it easier for design professionals to find high-end home furnishings from the world’s most renowned brands, artisans, and design galleries. Our mission is to connect serious potential buyers -- interior designers, architects, their staffs, and sophisticated consumers -- directly to the high-end furnishings brands that list on Dering Hall via online inquiry, phone, showroom visits or by driving traffic to their websites.   Dering Hall also markets the services of top-tier interior designers and architects to sophisticated consumers and boats a robust editorial section geared towards educating design professionals and consumers on the value of high-end products and design professional services.Position Description:The Dering Hall Community team’s mission is to ensure that our members’ maintain a high level of engagement in posting new products, design project images, and other information to their profiles.  Your ultimate goal is to ensure that our member’s subscriptions are the best investment in digital marketing that they can make. As Community Associate, you will be responsible for roughly half of Dering Hall’s members that are comprised of the world’s finest high-end home furnishing brands and the world’s best interior designers and architects.Key ResponsibilitiesCommunity Management and Engagement.  Using our community management system you will create and respond to an automated stream of messages designed to keep our members engaged in keeping encouraging additional product uploads and keeping their profiles up-to-date. You will also communicate with accounts over the phone and over email in order to provide stellar member service.Community Member On-Boarding.  Welcome, on-board, and develop strong working relationships with the brands and design professionals that we represent.  You will train new members how to use our Content Management System (CMS) so that they can upload their products and populate their profiles.  You will audit new profiles and trouble-shoot any issues that a customer may experience.Community Member Retention.  You will work with the product marketing team to keep track of and ensure that all brands rotate through features on our Home Page, Furnishing Landing Page, editorial, and email campaigns.  You will also identify brands that are eligible for subscription upgrade and new Dering Hall offerings.Content Management System (CMS) Improvements.  You will be responsible to identify bugs and opportunities to enhance our CMS in order to ensure customer satisfaction.    You will also work to ensure that front-end site enhancements driven by the marketing teamwork seamlessly within our CMS.Billing Management. Work with our accounting team to manage all monthly subscription billing and outstanding fees.   You need to be well versed in the basics of Excel with a propensity to grow your knowledge in intermediate level of proficiency.We are looking for candidates who are social, organized, process oriented, wiling to find and apply new tech solutions to engage our community.  Everything you do will enhance our members’ experience, their sense of community that comes with being a Dering Hall member, and ensure that we retain our customers. 
Requirements: Skill Requirements:Recent college grads to 2 years of work experience; students of interior design, architecture welcome as are those that are interested in social media and working at a start-up. Bachelor’s degree.   Demonstrated passion for home décor / interior design.Interested in using Content Management Systems and CRM tools such as Salesforce, IntercomWillingness to work in a fast-paced, start-up environmentExcellent communication skillsA passion for interior design / architecture / luxury goods / fashionProficient in Microsoft ExcelBasic understanding of Photoshop preferredPatience and understanding when working with customers with various level of digital experienceA willingness to adopt new technologies and spearhead new processes that will help the organization scale and better serve our customers.
Benefits: Company health-planCompany Stock Incentive Reward PlanThe excitement of working at a fast growing, well-backed start-up.
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