Associate support developer - ServiceNow
Location: GB, LND, London
Employment type: Full-time
Required experience: Associate
Required education: Unspecified
Industry: Information Technology and Services
Function: Information Technology
Company profile: TESM comprises a team of Service Management and Automation practitioners with extensive industry experience working in large tier one corporations. With our industry experience and insights to digital & employee engagement we are striving to develop new techniques and engaging platforms that both instil Service Management best practice and improve our clients adoption curve. We are always on the look out for talented people to join the team.
Description: Our CompanyTESM is a London based consultancy and development company specializing in Service Management. We are a fast growing IT company with a vision to be the premier provider of Service Management solutions within the market. We strive to provide the best business solutions leveraging our industry experience and deep understanding of service management and the tools used to deliver it.The Company has excelled in building state of the art IT Service management solutions and supporting applications. More recently we have expanded our scope, which includes providing our customers a full end to end offering including the management of the solutions once built. This role will be within the team providing customers with a “Business as usual” service including support, development and maintenance.The PositionThis position will report into the director of Service Management. The successful candidate will have direct involvement in the development and management of our customers key internal systems running on ServiceNow.  This is a hands-on role and will require an excellent support background combined with some development experience. The successful candidate will have responsibility for the design, development and support of customer systems and the applications running on them. This will be accomplished through close liaison with customer stakeholders and their project teams.ResponsibilitiesDelivering a high quality service supporting the customers needs support and operational requirements.Implementation of technical solutions to supporting the strategies, policies and programs of work within the various customers.Liaise with Customer teams and external vendors to resolve production issues.Take a collaborative role with the customer and internal teams to triage production problems, determine faults and provide fixes in a timely fashion.Update documentation to cover implementation of application solutions. including technical specifications, deployment and support requirementsWork EnvironmentThe person we hire will be trained and mentored in the necessary technologies by our senior staff. The successful candidate will enjoy a generous earning potential and the chance to expand their role in the company as we grow, as well as the exceptional experience of working directly with many sophisticated customers, We are a dynamic and rapidly growing company with a strong sense of dedication to our customers. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented people in the business. 
Requirements: Technical SkillsThe ideal candidate will have excellent track record managing and developing production systems and will be able to demonstrate the following skills: Track record of supporting / managing production systemsJavaScript, HTML, XML, CSS, AJAXExperience of the Service-#URL_e353c392d0b15ed2b25e391628f8d759bf16bff69b51fd4b6bad1a9b3bb60f3e# platformWorking knowledge of relational databasesStrong personal commitment to qualityExperience dealing with customers and end-usersKnowledge of Enterprise Systems management, IT service management and the ITIL business process General Skills Experience of working in a geographically disperse team is preferredExperience working in a support environment, using support processes and toolsWell-developed skills in written and oral communications with a focus on customer.Ability to collaborate, establish and maintain credible and influential relationships.The ability to routinely multitask from the tactical to the strategic activities in a fast paced environment.Personal AttributesHighly developed communication and interpersonal skillsA commitment to qualityConstantly seeking opportunities to innovateA good sense of humor
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