Customer Success Team Member
Location: US, CA, Pasadena
Employment type: Full-time
Required experience: Associate
Required education: Unspecified
Industry: Internet
Function: Customer Service
Company profile: Sellbrite (#URL_5e1cc5ff080aad151d691e17100743a1df1804384b29d0dc4b242961239309b3#) is a web-based ecommerce solution for online retailers that simplifies multi-channel selling.  We offer retailers a simple, yet powerful, integrated platform that allows them to easily list and sell their products on multiple online marketplaces and ecommerce solutions, as well as manage and sync all of their inventory and orders.We’re on a mission to level the playing field for all retailers, giving them equal access to every buyer on the web, and to help our customers grow their businesses beyond their wildest dreams.  We believe that simplicity is the key ingredient in our success, and we believe in doing things better than they’ve ever been done before.Founded in late 2011, Sellbrite is backed by the Pasadena-based incubator, Idealab.We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how retailers do business online.
Description: About SellbriteSellbrite (#URL_5e1cc5ff080aad151d691e17100743a1df1804384b29d0dc4b242961239309b3#) is a web-based ecommerce solution for online retailers that simplifies multi-channel selling.  We offer retailers a simple, yet powerful, integrated platform that allows them to easily list and sell their products on multiple online marketplaces and ecommerce solutions, as well as manage and sync all of their inventory and orders.We’re on a mission to level the playing field for all retailers, giving them equal access to every buyer on the web, and to help our customers grow their businesses beyond their wildest dreams.  We believe that simplicity is the key ingredient in our success, and we believe in doing things better than they’ve ever been done before.Founded in late 2011, Sellbrite is backed by the Pasadena-based incubator, Idealab.We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how retailers do business online.Who We're Looking ForWe are looking for a kickass Customer Success team member that possesses a can-do attitude and is passionate about helping people succeed. The ideal candidate has retail experience and is comfortable talking to customers both via email and phone. He or she should be fun, energetic, kind, patient, and possess a great sense of humor. ResponsibilitiesRespond to customer support tickets for existing customer accountsRespond to sales inquiries for potential new customersExecute product demos of softwareWork with existing customers to develop success stories to share on the Sellbrite Ecommerce Blog and websiteMaintain ongoing dialogue with customers to build relationship and gather feedback on how to further improve our productOccasional travel may be required
Requirements: 1+ year of retail and/or customer service experienceExcellent written and verbal communication skills (this cannot be overemphasized)Highly organized and detail-orientedExperience with customer support software a bonusAbout YouAn optimistic person with a positive outlook on lifePassionate about doing things better than they've ever been done before.Willing to work hard and play hardCurious about new technologiesAn excellent communicatorAble to have a really good time on this amazing journey
Benefits: Salary: CompetitiveEquity: Stock options at a very early stageBe a very early team member of a promising young companyHave fun in the startup scene with a great teamLearn a ton!
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