Online Customer Service Representative - Sydney Lower North Shore- Immediate Start!
Location: AU, NSW, Sydney
Department: Customer Service
Employment type: Full-time
Required experience: Entry level
Industry: Retail
Function: Customer Service
Salary range: 40000-40000
Company profile: Le Domaine is the new Australian online shopping destination - over 200 brands, more than 10,000 products, 24hr dispatch on 98% of orders, and free shipping on 1,000's of products - we invite you to experience the greatest online shopping indulgence.With over 20 sellers from around the the globe, we carry one of the largest eclectic product catalogues online with unique designs that are not usually found in Australia. We have ensured that all of our sellers offer comprehensive returns and shipping policies that adhere to Australian retail best practices in guaranteeing the highest quality in delivery and customer service. Your confidence and shopping satifaction is our utmost priority.
Description: Galvanise your career in online retailing!Learn all about online retailing & be part of a growing industry$40k + super and staff discount on big name retail brandsOffice in St Leonards NSW - 3 mins from train stationWe have a fantastic opportunity for an experienced Customer Service Representative to join our growing team. You will be indulged with entrepreneurship, working with a group of very driven individuals with high energy levels. You will have the opportunity to learn all about the best practices of eCommerce, retail trends, supply chain, as well as the leading technology available in the market. You will be at the frontier of customer engagement with direct first-hand customer interaction.Le Domaine is a fast growing online department store that promotes world’s best brands in one great place. With two years of consecutive nominations as finalists in the Online Retail Industry Awards, Le Domaine is focused on employing leading retail strategies in becoming the most versatile retailer in Australia.Job DutiesDeliver exceptional customer service to our valued customers through phone, email, social media and live chat facilitiesBuild relationships with online customersLiaise with logistic providers and involved with warehouse management
Requirements: Most importantly - Strong commitment, enthusiasm and a positive attitude with the ability to work under pressure and confrontationsWillingness to help others must be genetically embedded in youExcellent communication skills and ability to build rapport with customers over the phoneStrong analytical skills to quickly identify customer’s problems, ability to think from customer’s perspective, and provide appropriate timely solutionsDemonstration of being technically savvy in handling a multi-channel support environment (phone/email/live chat/social media)Self-motivated and proactive in accomplishing outstanding tasksStrong focus on self-development, desire to learn and adapt to changing markets, trends and workflowsFast typer. Yes, very fast typer.Familiar with common keyboard shortcutsComputer/tablet/smart phone  literate with good conceptual understanding of cloud-based online softwareGood understanding of Social Media and how this impacts customer serviceFluent spoken and written English a mustMinimum 1 year commercial experience in a customer service environment for an online business
Benefits: $40,000 + SuperMassive staff discount for anything we sell (including your favourite big brands like Swarovski, Nike, Adidas, Le Creuset)Industry training, seminars and conferencesWork with some of the world’s best retail brands
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