App Support Specialist
Location: US, IN, Indianapolis
Department: App Delivery
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Information Services
Function: Quality Assurance
Salary range: 30000-40000
Company profile: Bluebridge was created by a team of people who are passionate about organizations and the ways that effective technology makes them stronger and more well connected. Technology moves quickly. Businesses tend to move more slowly, either because of their place in organizational charts or because they often face modest budgets. bluebridge empowers these organizations with straightforward, affordable tools that help connect them with their customers and prospects.Bluebridge is built on a revolutionary platform that allows an organization regardless of size, to create a mobile app.By meeting consumers where they are—and with gadgets that they carry in their pockets and bags every day—bluebridge provides an engaging direct marketing channel that connects individuals while encouraging them to interact with your brand in a fresh, new way.
Description: Become a powerhouse of app knowledge and tech support about the Bluebridge App Platform.This could be the job for you, if you enjoy:making glorious checklists and triple checking your workcreating and upholding quality standardsstreamlining routines, and working with a process-oriented mindsetNeat freaks are preferred. Your ability to organize your work and communicate effectively will set you apart from the pack.This position requires an extreme eye for detail to make sure nothing slips past you. Aside for OCD levels of organization, you will be communicating with customers on App & Content Management support on a daily basis.Happy, friendly communication should come naturally.Your typical day may include: Managing email support for App features or Content Management questions.Mastering the ins and outs of all App Features.Packaging App Code & Testing Apps to meet quality standards and customer goals. Learning best practices for app deployment (the process of creating an app from our developers code and packaging it for release in app stores). Tracking requests, issues, and timelines to make sure everyone knows the status of their App.App Store Submissions & OptimizationLearning and documenting standards for RSS, iCal, Json and other data feeds. Investigating customer feeds and providing feedback on supported / unsupported formats.
Requirements: Sleuth-like problem solving.Robo-nerd organization skills.Happy, Friendly email communication style. Ability to craft technical emails that make people smile.Can understand and explain technical solutions easily.Software Testing & Technical support background a plus.Ideal CandidatesYou’re smart, savvy, and highly skilled, but you’d rather show it than talk about it. You’re confident enough to know that you still have a lot to learn, and you listen first and speak second. When faced with an obstacle, you get excited to overcome it. You love taking new approaches and look for creative solutions for every challenge. You aren’t afraid to fail, but you refuse to be defeated. You’re always striving to be better, both professionally and personally. You dream big, then work hard to make it happen.
Benefits: Bluebridge PerksHealth Insurance, dental/vision are available and subsidizedCompany Phone Plan (AT&T)Quarterly bonuses based on performanceFlexible work arrangements based on performanceGrowth & leadership opportunitiesWork alongside “A” players that will challenge and help you grow$500 Technology StipendCulture of an award-winning, high-growth mobile tech company
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