Senior Digital Account Manager
Location: GR, I, Acharnai, Athens
Department: Client Service
Employment type: Full-time
Required experience: Mid-Senior level
Industry: Internet
Function: Project Management
Company profile: Mindworks interactive is one of the fastest growing Digital Agencies and the leading Performance Marketing Agency in Greece.It consists of 62 employees with vast expertise in Client Service, Creative work (Web Design, Animation, Copywriting, Concept, Word of Mouth etc) and Performance Marketing (SEO, Paid Search, Usability, Metrics, Social Media).Client list includes Greece's most important advertisers like Vodafone, Aegean Airlines, Mondelez Greece, Coca-Cola Greece, SCA Greece, L'Oreal Hellas, Folli Follie, Disney Greece, Heineken, AMSTEL, #URL_c379aa631173ed5b7c345ab3f500a9a053e509138ca70e52c1088e5a784dc8d7#, Greek Yellow Pages, Μoustakas Toys, Skroutz, and many others.By joining Mindworks you will have the opportunity to work on unique interactive projects including digital campaigns, search & performance marketing, Social Media management, websites, portals & e-shops, social & mobile applications, and manage some of the largest clients in the Greek market.#URL_d2808425ebab24174ad6749af638b120145adcba7c2b722e5b6e87b43e969a0c#
Description: Mindworks is looking for a Senior Digital Account Manager to join its Client Service Department.A talented Account Manager with  passion for digital marketing who is looking to manage teams & deliver amazing work to our clients. Good organisational skills, participation in a wide range of digital projects, passion for challenges and a minimum of 2 years experience (preferably on a digital agency) in account management & interactive/web projects are required.By joining Mindworks - one of the fastest growing digital agencies in Greece with many years of experience and awards - you will have the opportunity to work on unique interactive projects including campaign sites, portals & e-shops, social & mobile applications, and manage some of the largest clients in the Greek market.
Requirements: Project ManagementDefine execution methodology that better suits the Project/Task needs, be able to adapt to different methodologies (from Agile to Waterfall).Identify and bind resources (internal and 3rd party) to provide the right combination of knowledge and skills necessary for the Project.Be able to create and execute project work plans and revise as appropriate to meet requirements and changing needs.Manage day-to-day operational aspects of a project and scope.Prepare wireframes and flowcharts.Review deliverables prepared by team before passing to client.Identify and report risks before and during project execution & manage effectively.Develop project team morale and motivation by helping people maximize their performanceContribute to the creation of a development strategy so as to achieve the client's business objectives.Organise business meetings for project progress alignment. Act as a contact person between internal and external working groups & provide appropriate information across team members. Design & effectively execute appropriate testing scenarios to ensure the high deliverable quality. Client Management & CommunicationBe able to create a comprehensive creative brief based on customer’s needs/scope.Manage day-to-day client interaction.Set and manage customer expectations.Communicate effectively with clients to identify needs and evaluate alternative business solutions.Seek opportunities to increase customer satisfaction & create long-term client relationships.Effectively facilitate customer meetings.Deliver engaging, informative, well-organized presentations.Identify business development and "add-on" sales opportunities as they relate to a specific project/customer.Lead sales opportunities, including the scope approach, the analysis of the solution, resource planning and cost estimationWork closely with the Business development department to ensure proper communication with prospective customers Technical UnderstandingPossess general understanding in the areas of web design, HTML (web authoring) & web development and how all areas are integrated in order to deliver a Corporate Site, Consumer Site, B2B Site, Mobile Platform and Marketing Platform / Campaign project.Maintain awareness of new and emerging technologies and the potential application on client engagements (RIA, Mobile platforms, WCM platforms, etc.)Understand elements of User Experience, utilizing the best possible implementationPossess a thorough understanding of our capabilities in terms of strategy & planning, design, search & social marketing and development.Financial ManagementNegotiate and manage sales offers and budgetsPrepare, tender and execute contracts (time & material pricing model)Monitor the financial performance of the projects (progress vs planning)Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project.Prepare monthly and 3-month performance report on projects (quality, budget, time) Personal SkillsInspire co-workers to attain goals and pursue excellence.Motivate team to work together in the most efficient manner.Keep track of lessons learned and share those lessons with team members.Be able to work in a fast-paced environment, multiple projects and project teams.Be able to effectively manage teams of 5-6 people (designers, copywriters, analysts, developers).
Benefits: Why Work for MindworksWe dream big. Together, we make great things happen. We like to create cool stuff and provide real value both to our clients and employees. We also grow big. What started as a 5 people company back in 2005 now has 60 people and an annual growth rate of more than 30%We believe in people. We aim to provide the best possible services to our clients and we expect this from our CEO down to our secretary. That's why we expect self motivated people who underpromise & overdeliverWe pay well & fair. Our salaries are above market rates but we maintain a fun, supportive, laid-back work environment. Sometimes we put in long hours to accomplish our goals, but we pride ourselves on working smart—not putting in 80-hour work weeks. We also know you have a life outside of the office, so we’re generous with vacation, flex time, and holidays.CompensationWe offer competitive salaries based on skills & experience. We also provide:In-house training & educationPaid training or attendance to conferences and eventsGym facilities on our office buildingMedical Care in cooperation with Metropolitan HospitalComplimentary food or gas tickets (Ticket Restaurant)Group activities & free nights outAbout MindworksMindworks interactive is one of the fastest growing Digital Agencies and the leading Performance Marketing Agency in Greece.It consists of 60 employees with vast expertise in Client Service, Creative work (Web Design, Animation, Copywriting, Concept, Word of Mouth etc) and Performance Marketing (SEO, Paid Search, Usability, Metrics, Social Media).Client list includes Greece's most important advertisers like Vodafone, Aegean Airlines, Mondelez, Heineken, Amstel, #URL_c379aa631173ed5b7c345ab3f500a9a053e509138ca70e52c1088e5a784dc8d7#, National Bank of Greece, SCA Greece, Greek Yellow Pages, Folli Follie, Skroutz, Disney, L'Oreal, Goody's and many others.
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