Customer Service Associate 
Location: US, IL, Chicago
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Legal Services
Function: Administrative
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Chicago, IL. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)Lift heavy boxes, files or paper when neededScan/Image to include; scan documents, ensure each document is scanned, interact with scanning software to indicate when a batch is complete, perform quality assurance and review images, perform quality assurance of documents that have been flagged by the system, and complete Productivity Sheet to track project progress and provide numbers for billing purposesPerform entry of data presented in structured forms, correspondence text or presented out of context in character stringsMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentConsistently adhere to business procedure guidelinesAdhere to all safety proceduresTake direction from supervisor or site managerMaintain all logs and reporting documentation; attention to detailParticipate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)Operating mailing, copy or scanning equipmentBalance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnelEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurements
Requirements: Required Qualifications:Minimum of 1 year customer service or office experience in a fast paced environment requiredPrevious experience in Facilities Management requiredExperience managing mail, scanning, reprographics requiredPrevious experience working in a law firm environment preferredHigh school diploma or equivalent (GED) requiredComputer proficiency in email environments, MS Word, and ExcelAbility to lift and/or move items weighing up to 50 pounds or the maximum allowed by current State Law with or without accommodationsAbility to adapt to change in a fast-growing production environmentStrong organizational and administrative skillsDemonstrated ability to show initiative and accept ownership of projects
Fraudulent: 0