Sales Associate (Union Square)
Location: US, CA, San Francisco
Employment type: Part-time
Required experience: Not Applicable
Required education: High School or equivalent
Industry: Retail
Function: Customer Service
Company profile: Magnify Life.Progressive. Inspiring. Honest.Despite its long history, the eyewear industry has remained relatively static over time. Often considered an expensive medical necessity, buying eyewear became something people dreaded.Until JINS.Gone are the days of expensive, inconvenient, and time-consuming eyewear shopping. JINS believes that everyone should experience life’s beautiful moments in 20/20 clarity. We envision a world where affordability does not compromise style, quality, or service. This is why we constantly seek new ways to magnify our customers’ lives: we do not settle. We simply want to give eyeglass wearers the opportunity to see beyond the convention of owning only one pair of glasses. Just like any other fashion accessory, JINS’ customers can afford to buy multiple pairs of glasses in many different styles, for all of life’s different occasions.And, we would like to invite you to live this vision with us.
Description: Our Customer Advisors (sales associates) are the bread and butter of JINS. They are committed to making sure that every person who walks into our stores leaves with a phenomenal experience and a sense of satisfaction.Love interacting with people? That’s great! There’s never a dull moment in the store—whether it’s helping someone choose a frame, make sense of all the different lens options, check out at the register, or fix and fit his/her eyewear, you’ll always have an opportunity to display your exceptional skills with people. It also helps that you’ll have an amazing team working right beside you—using fluid and effective communication to keep this operation dependable, sincere, and most importantly, lively!Love working with your hands? Perfect! As team members assemble all of our eyewear, you can be sure that you’ll know your way around a pair of eyeglasses by the end of your first week. With the support of your team, help make flawless pieces of eyewear to leave our customers awestruck!Afraid you don’t know too much about eyewear? Not to worry. Bring a passion for customer service and an enthusiastic heart to help those with their vision needs and we’ll be here to teach you everything else! If you’re looking for a company to grow as you do, look no further because we have a career path with your interests in mind.What to Expect:Provide stellar customer service to make our customers happyDirectly support customers in selecting and ordering eyewear, taking facial measurements, and ensuring that products match optical prescriptions and our customers' needsWelcome customers when they arrive by greeting them politely and cheerfullyAddress customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectationsUnderstand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutionsInform customers of the store’s return and replacement policy, product and pricing, and the proper use and care of eyewearFoster a warm, vibrant, and friendly atmosphere by maintaining good communication and strong relationships with your teamAttend regular staff meetings with Store Manager and Assistant Store Manager to understand company announcements and daily sales goalsAttend mandatory training and fully understand contents in order to reach team goals for product quality and customer service
Requirements: Licensing and Certification: Valid work permit in the United StatesEducation — High School or equivalent (G.E.D.) education is requiredExperience — No prior experience is necessary
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