Customer Service Representative
Location: US, OH, Seven Hills
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Financial Services
Function: Customer Service
Company profile: Proficio Mortgage is a rapidly growing mortgage lender that cares about both our clients, and our team members. Proficio is a wholly-owned subsidiary of Proficio Bank. As a National mortgage lender, our branches are exempt or authorized to lend is 49 states and the District of Columbia. Our goal is to make the loan process as simple and worry-free as possible. We pride ourselves in offering the highest level of customer service to our clients.                                            Here at Proficio we believe in a culture that allows every individual to succeed to the highest level of their abilities. Then, we will train your abilities to go even higher. Proficio has a top-notch training program that quickly ramps your career up faster than any other company out there. This is an opportunity not to just have a job, but to LOVE WHAT YOU DO. We are in need for future leaders because of our rapidly expanding growth. The atmosphere here is electric. We hire people that want to work hard, and enjoy what they do! We believe that it’s important for every one of our team members to have a balanced life. If this sounds like a place you would want to wake up and come to every day for years to come then start your future career today!
Description: Who are we?Proficio Mortgage is a rapidly growing mortgage lender that cares about both our clients and our team members. Proficio is a wholly-owned subsidiary of Proficio Bank. Our goal is to make the loan process as simple and worry-free as possible. We pride ourselves in offering the highest level of customer service to our clients.Job Description:Hired applicants will utilize state of the art computer systems, software and telephones to transfer prospects to the appropriate department. Most of our clients search the internet for home financing solutions. When they submit their information online through our partner websites, our customer service representatives call these prospects and rout them to the appropriate department. The clients have requested information so you will not be selling them anything, only transferring these calls to loan officers.
Requirements: Demonstrate the ability to represent the company in a professional manner through transferring prospects to the appropriate loan officers.Demonstrate a positive attitude and a determination to contribute to the growth of the team.Must have top notch verbal communication skills.Basic computer skills required.Must have reliable transportation.To be considered, applicants must be organized, efficient, and professional in an office environment.
Benefits: - Hourly pay- Full time 40 hours per week, no weekends.- Fun, exciting and enjoyable work environment.Successful employees in this position will have an opportunity to enroll in the loan officer career trainee program. That program has a great incentive pay plan that averages more than $45,000 in the first year.Amazing benefits package that includes; medical / dental / vision, and more.An opportunity to grow as a professional through self-discipline training. We need future leaders!Proficio Mortgage Ventures is an equal opportunity employer.#URL_536a2a172969d3be5b2fa50c561229135629ee44b9d7d40b2b598a321fdd9397#
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