HELPDESK/USER SUPPORT EXPERT
Location: FR, J, Paris
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Computer Software
Function: Information Technology
Company profile: EUROPEAN DYNAMICS (#URL_c66532ffa1ce76ab447da6774719060c42c584edbf44d74cdb94fc4ac219ca45#) is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Rome, Stockholm, London, Nicosia, Helsinki, Valetta, etc). The company employs over 600 engineers and IT experts. We design and develop software applications using integrated, state-of-the-art technology. Our current IT and telecoms projects have a value exceeding 250 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations all over Europe.
Description: We currently have a vacancy for a Helpdesk/User Support Expert fluent in English, to offer his/her services as an expert who will be based in Paris, France. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the User Assistance Team of the company that will closely cooperate with a major client’s IT team on site. Your tasks:Resolution of user requests, analysis of  incidents and follow up problems;Propose solutions to the service from the end user perspective;Record performed activities and applications in the tool tickets;Escalation to the outsourcer and monitoring of the resolution.
Requirements: Your skills:University degree with minimum 6 years of experience in IT;Minimum 4 years of experience in Helpdesk support function;Very good knowledge of Windows7, Windows server 2008+, Active directory 2008+, Exchange 2010 service pack 2,  Forefront Protection for Exchange, WDS and WSUS;Capability of integration into an international/multicultural environment, rapid self-starting capability and experience with team working;Good knowledge of 4TRESS AAA server, terminals and blackberry server and Bit locker encryption;MS certifications are required;Excellent command of English, both written and spoken.
Benefits: Our offer: If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (HUA/06/14), to the following e-mail address: #EMAIL_e8efcf62a68b682bfb8fcc86c8c05ec5b0b8c9afa3310079ab513dbf73ccfd25#. We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential. You may also consider all our other open vacancies by visiting the career section of our web site (#URL_c66532ffa1ce76ab447da6774719060c42c584edbf44d74cdb94fc4ac219ca45#) and follow us on Twitter (@EURODYN_Careers) and LinkedIn. 
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