Operations Manager
Location: PH, , Pasig
Department: IT
Description: Operations ManagerOperations ManagerJob Category: ManagerialFunctional Area: OperationsCountry: PhilippinesLocation: PasigSummary of Primary Job ResponsibilitiesLead teams to meet and exceed business objectives, ensuring the consistent achievement of all financial and operational KPIs across the siteLine Management responsibility for Coaches/Team managers who are responsible for managing the day to day operations of team of agents advisors handlingcustomer issues and questionsManagement of any campaign migration or new business implementationOverall accountability of training, development and mentoring of direct reports to provide opportunities for skills expansion and career development Coordination of responses to any client change control requestsEducationFour year college degree in business management/administration or equivalent combination of education and directly related experienceExperience TargetFour or more years of directly related experience including two or more years supervisory experience.Knowledge/Skills/AbilitiesApplies a balance management on approach with equal emphasis on business and people management resultsBuilds and manages a team of Team Coaches with a high level of employee satisfaction and commitmentRegularly communicates customer satisfaction survey results and makes needed adjustmentsActions are guided by keeping the customer at the center of the team’s effortsEffectively communicates with all customer segments and business partnersFosters collaboration and knowledge sharing between all groupsProvide Mentoring to staff members (1:1 and business performance initiatives)Provide ongoing Quality of Service results analysis and corrective action plan development at the Team Coach and Enterprise levelCommunicate directly with customers on recovery issuesAnalyze trends/data and drives development of plans to take advantage of potential opportunities Skill :- Direct3D, Management, Training
Requirements: Skill :- Direct3D, Management, TrainingFour year college degree in business management/administration or equivalent combination of education and directly related experienceExperience TargetFour or more years of directly related experience including two or more years supervisory experience.
Benefits: Collabera is a fast growing, end-to-end information technology services and solutions provider working with leading Global 2000 organizations from the Banking & Financial Services, Telecommunications & Media, Technology, Energy & Utilities and Manufacturing & Retail domains. Collabera delivers highly responsive and innovative solutions that help clients align their IT strategy with business goals to address the most important IT needs through a combination of consulting solutions, proprietary methodologies, assets based services and a Collaborative Engagement Model.Collabera employs over 8000 professionals across more than 25 offices and 4 world-class delivery centers in the U.S., UK, India, Singapore and Philippines. We deliver a full portfolio of services that include Consulting, Application Development & Management, Independent Testing Services, Enterprise Software Solutions, Product Engineering Services, Business Intelligence & Data Warehousing, Mobile and Wireless, Infrastructure Management as well as Professional Services.
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