Sales Executive -German Speaking
Location: GB, LND, London
Company profile: Founded by serial entrepreneur Clive Jackson and launched in 2011, Victor is one of the world’s most trusted names in private jet charter. With only a 5% fee for online bookings, Victor offers the broadest selection of quotes for charter flights at the best prices directly from the operators. With access to over 700 contracted aircraft, Victor can get you airborne in less than 2 hours from almost any airport around the world on any aircraft type. We're a small and growing agile team. As a team we aspire to the hacker culture and we care about what we do. We want to produce simple, elegant solutions to difficult problems. We take pride in getting the job done right. We want to improve as individuals and improve the team and wider organisation around us.Our development team use modern technologies, tools and methods to produce a product that our customers love. We want our applications to be ubiquitous; any time someone is booking a jet they'll be using the Victor platform.We choose the best tools for the job and right now that's mostly node and Angular, with MongoDB and a smattering of Python.For vacancies for our other companies, #URL_8b5fe34131f015b09e2b4b01097392477242e0de74786a62a71e91e1e5dbfba7# and Global Beach, please click on links below:#URL_c31909b471fce3a2c3ea962a074a37e919edf78b8dfb90c4a3a9ace570542adf#http://global-#URL_c4958175db594f9b8c88259f8f6fa850085a15c4723021f19596b2a9752dc62f#
Description: The opportunityVictor is now seeking a highly motivated individual to manage Member Services for German speaking members. As part of a dynamic and innovative start-up company, the individual will need to be hands-on, flexible and self-sufficient. The candidate should have a strong interest in being part of a real innovation in the online travel and private aviation industriesThe role will help promote a new, exciting and aspirational brand to prospective high net worth individuals and affiliated luxury services providers across Europe, with particular emphasis on German speaking countries (Germany, Austria, Switzerland).Victor has already attracted a significant number of registered German speaking members during its initial phase (#URL_6bf225ed953044594e7e5ec00f39fdfea648958ce7a374e860dd802d0ba0f573#) through an effective media campaign in those countries and by asking members to help shape a service that they would use, support and refer other prospective and like-minded individuals.Purpose of the role1                    To ensure exiting customers get the best service around the request and bookings with a particular emphasis on German speaking countries.2                    To contact new members and sell the advantages of using Victor and encourage membership3                    To call existing members to ascertain where and when they are travelling next, in order to provide opportunities for sales conversion.4                    Full hands on training will be provided.ResponsibilitiesThe start-up nature of the business means that all members of the team are expected to be hands on and self-sufficient. It is also a very dynamic sector of the market and flexibility is a key requirement for team members.Daily responsibilities will consist of maintaining ongoing contact with German speaking Victor members, from registration through to ongoing client relationship management. The role requires working closely with the Project Director, the Member Services Manager, the Business Development Manager and the Flight Operations Team. There will be daily contact with German speaking Victor members, prospective, current and lapsed through a range of communication routes, primarily telephone and email. The role will require an individual with an excellent telephone manner, fluency in German, knowledge of the Victor brand (after training) and an ability to communicate with high net worth individuals.The following is an indicative list of the kind of responsibilities and activity that the successful candidate will be expected to undertake:Call new members to Victor and take them through a prescribed verification process and determine how they could use the Victor platform.Ensure new members are fully informed about the benefits Victor can offer.Contact existing members on a regular basis (by telephone or email) to ascertain future travel plans and encourage them to request quotes.Contact existing customers regarding their booking request and flight bookingsInput, maintain and continually update relevant information and member/customer details and contact on the client database.Reactivate German speaking members as well as customers who have not visited the Victor site over a specified time period.Complete user profiles and help develop the CRM process for members.Research data sources for High Net Worth individuals and for target lists.Log statistical data on number of call conversions, current members, lapsed members, re-activated members.Support the activity of the other colleagues as required.
Requirements: Skills and ExperienceExperienced client relationship associateGood organisational and planning skillsStrong interpersonal and social skillsExcellent telephone mannerAccuracy and good attention to detailConfident relationship builder, confident in dealing with High Net Worth clientsAbility to research clients and appropriate sources to produce target listsComputer literate (word, powerpoint, excel)Knowledge of using a client relationship management systems and databaseFluent in German (preferably mother tongue) and English.Self- starter with the ability to work on own initiative when requiredAbility to work to deadlines
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