Technical Services Representative - Print Services 
Location: US, CA, San Ramon
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Environmental Services
Function: Administrative
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Technical Specialist will be based in our San Ramon, CA client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Responsibilities:Maintain highest level of customer care while demonstrating a friendly and cooperative attitudeEffectively address and resolve client and customer concerns and/or complaintsDemonstrate flexibility in satisfying customer in high demand environmentDevelop a familiarity with the building occupants for whom you are assistingGreet and present a professional and friendly image to employees, visiting guests and customersServe as a point of contact for visitors, customers, or employees who are lost or require directionProvide information regarding building services, parking, cafeteria hours, etc.Steer customers to correct processes and vendors regarding special needs of the site (catering services, maintenance, audio-visual, etc.)Maintain clean, organized, and professional work areasHandle and monitor seating bookings (cubicles), utilizing the reservation system and focusing on the strategic assignment so as to maximize utilizationIdentifying seating booking conflicts or potential booking conflicts, suggesting solutionsFacilitate catering and food service requests.Monitor coffee service areas throughout the day to ensure coffee is availableMaintain and clean coffee service area.Track and order inventory/supplies from vendors; to include ordering and stocking of supplies for the coffee service areas, conference rooms, supply rooms, and other areas as designated.Perform daily walk through of the area, perform straightening of conference rooms, break rooms and public areas during walk through as needed.Request facilities attention for maintenance/safety issues observed on walk through.Respond to numerous phone callsCorrespond via email using Microsoft OutlookProvide limited technology supportProvide backup support for conference/meeting room reservation.Provide special project and administrative support on an ad hoc basis.Ensure that deadlines are met; prioritize workload assignmentsMaintaining all logs and reporting documentation with attention to detailParticipate in Novitex and customer mandated trainingParticipate in cross-trainingTravel and provide services to remote sitesAdhering to all safety proceduresConsistently adhering to business practice guidelines and policiesProvide back up support to mail services functions as neededTaking direction from team leader or service delivery manager 
Requirements: Qualifications:Minimum of 2 years customer service related experience required.Minimum of 1 year office/clerical experience and/or concierge/hospitality experience requiredExceptional Customer Service Skills & ProfessionalismProvide a professional manner and appearance when on duty.Strong planning, prioritization and organizational skillsAbility to multi task and manage multiple priorities and deadlines is criticalSelf-motivated and possess a strong sense of responsibilityStrong attention to detail and follow throughExcellent communication skills both verbal and writtenComputer proficiency in email environments, Microsoft Office Suite or similar programsWork effectively with a diverse range of individuals and groupsWillingness to cross-training for other job functionsAbility to effectively work individually or within a team in a fast paced environmentAbility to lift and/or move items up to 50 pounds or maximum allowed by current State Law with or without accommodationsAbility to sit, stand and/or walk for long periods of time with or without reasonable accommodationAbility to meet employer's attendance policySubmit to a pre-employment drug screening and criminal background checkHighschool Diploma or Equivalent required 
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