Medical Receptionist/ Ambassador (Orlando)
Location: US, FL, Orlando
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Hospital & Health Care
Function: Administrative
Company profile: MedTalent is a modern staffing company that specializes in the placement of physicians, nurses and healthcare professionals across the United States. For job updates follow us on Twitter and Facebook 
Description: Our client is a one-kind of a kind concept that is changing the way acute healthcare is delivered across the country.  Like an emergency room, illnesses and injuries at our clients clinic are handled by Board Certified Emergency Medicine Physicians. They also provide medical treatment for a wide range cases from the common cold through more serious conditions. With onsite ultrasound, CT scan, IV fluids, digital x-ray and diagnostic labs, they provide comprehensive diagnostics, blood work and imaging, all under one roof. They also delivers attentive, one-on-one guidance throughout the entire healthcare process—from stabilization and initial diagnosis to prescriptions and insurance claims. They currently operate one clinic in Jacksonville, Florida.  A second location will open in Orlando, FL, in December 2014, with a third location, also in Orlando, opening in mid-2015.  They have plans for national expansion, and is in talks with several potential partners throughout the country. Job Duties The Front Desk Receptionist/Medical Ambassador plays a key role in the success of our company. They are the first person the patients see’s when they enter the clinic. You will be responsible for greeting the patient and quickly checking them in for medical attention. You will help the patient feel comfortable and attend to their needs. You will be a team player, helping to create a culture of collaboration, cooperation and passion to help our patients. You will learn and adhere to all the clinic protocols, procedures and safety policies while identifying new ways to improve patient care and facility operations. ResponsibilitiesLearn and adhere to all Crucial Care valuesCommunicate in a compassionate and empathetic manner with patientsGreet patients, assess their needs and check them in quicklyEnter information into the systems and create a medical chart for patientAttend to patient and their needs (ambassador) every 30 minutes while in the clinicLiaison with outside medical facilities and specialist for the medical team’s requested needs to care for the patient, such as obtaining old medical records and reaching out to other physicians by telephoneSet up patient admissions to the hospital while also arranging medical transportCompletion of daily tasks and checklist in a timely mannerAnswering telephone callsCall previous patients (callbacks) to access the patient experience while in clinicAssist the team in the maintenance care of the clinicLearn and adhere to all protocols in the clinic for both patient care and facility operationsLearn and master all computer systems in the facility
Requirements: QualificationsKnowledge of medical filing systems (preferred)Efficient, well organized, and able to handle a variety of duties simultaneouslyExcellent verbal and written skillsKnowledge of Microsoft OfficeHigh school diploma or equivalent (preferred)2 years customer service or receptionist experience (preferred)Highly organized with attention to detail Work Hours3 days a week (10 hour days) plus every second weekend. This equals 37.5 hours every two weeks.
Fraudulent: 0