Account Manager 
Location: GB, LND, London
Department: Commercial
Description: BackgroundAt Videoplaza we help some of the largest media companies in the world stay profitable as they make the move away from traditional broadcasting methods to the new IP-delivered TV.Videoplaza's core offering is Karbon, an ad serving platform built for IP-delivered video. This technology is used by broadcasters and publishers around the world to deliver ads around their content and by using our platform they maximise their advertising revenue and monetise video experiences across a multitude of different video players and devices. We’re really good at what we do which is why we are venture capital backed and have clients in more than 20 markets worldwide and growing rapidly. Videoplaza is headquartered in London and has offices across Europe and Asia.We are looking to recruit an Account Manager (AM) for the UK/NL market who will pay a key role in this growing market for Videoplaza.The roleAs an AM you will be involved both in new sales processes as well as ongoing account management.In terms of pre-sales, you will be responsible for supporting throughout the sales process.  This will mean handling all technical needs of prospective clients; opening and showcasing demo accounts, working on prototypes as well as ensuring all key technical aspects of a partnership are known.On the account management side, you will take ownership of the day-to-day liaison with existing clients ensuring they’re as successful as possible. This will involve continued product training as new features are released, supporting customers on their own new initiatives, introducing new ideas and best practice from other markets, understanding customers needs and feeding back those needs to the commercial leadership and the product development team in Stockholm. You need to cultivate strong relationships with clients and must be happy to be a main point of contact for different types of queries and support.Given the close client contact, this role is fundamental to ensure Videoplaza understands the needs of the market and prioritize and develop the right product features. It will furthermore be the joint responsibility of the AM and the sales lead for UK/NL to achieve significant commercial growth from existing clients.You will report to the Regional Director for Nordics, UK & NL who sits in Stockholm and work alongside a UK/NL sales lead who is located in London. There is an AM team lead as well as AM counterparts in all main markets and you need to develop close working relationships with them all to enable information sharing and establishment of best practice.Essential Duties and ResponsibilitiesMain point of contact and relationship manager for the client’s AdOps, AdTech and Sales staffCoordinate relevant Videoplaza resources for integration and custom development projectsAccount optimizationTake on sales engineering responsibilitiesIdentify product needs and gather feature requestsTransform client feedback into working ideas and test them with clientsUp-sell Videoplaza's Professional Services rangeCoordination of Quarterly Business ReviewsFirst line support and support escalations (as agreed with Regional Director)Assist Regional Director in client contract renewals
Requirements: Required qualities and experienceClient-facing experience preferably from an ad tech business.Strong commercial acumen with experience of contract negotiation and deal closingInterest in technology and willingness to learn! Experience of trouble-shooting technical issues would be a bonusProven background of building deep relationships with clients from a similar account management/consultative sales environmentGreat knowledge of internet advertising and monetisation and ideally video experienceExcellent presentation skills verbally and in writingAbility to manage complex projects internally and externally and great organisation skillsAd Operations and online publishers contactsDesired qualities and experienceMultiple languages (Dutch and Swedish would be a bonus and other languages are also very welcome!)Extensive project management experienceAmbition to succeed and take more responsibility as company growsAble to self motivate and become integral part of the Videoplaza teamAbility to thrive in a fast paced start-up environment 
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