Customer Service Associate 
Location: US, PA, Philadelphia
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Legal Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Philadelphia, PA and will support multiple client facilities. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)Copy, print, scanning and fulfillment of tasks upon client requestAssist with the setup of conference roomsAnswer and direct customer calls in a timely and professional mannerLift heavy boxes, files or paper when neededMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentConsistently adhere to business procedure guidelinesAdhere to all safety proceduresTake direction from supervisor or site managerMaintain all logs and reporting documentation; attention to detailParticipate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)Operating mailing, copy or scanning equipmentShipping & ReceivingHandle time-sensitive material like confidential, urgent packagesPerform other tasks as assignedScanning incoming mail to recipientsPerform file purges and pullsCreate files and ship filesProvide backfill when neededEnter information daily into spreadsheetsIdentify charges and match them to billingSort and deliver mail, small packages
Requirements: Minimum Requirements:Minimum of 2 years of customer service related experience requiredHigh school diploma or equivalent (GED) requiredExperience production copy, imaging, and print projectsValid Driver's license and good driving record requiredPreferred Qualifications:Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)Experience running mail posting equipment a plusExcellent communication skills both verbal and writtenLifting up to 40 lbs with or without accommodationsWillingness and availability to work additional hours if assignedWillingness to submit to a pre-employment drug screening and criminal background checkAbility to effectively work individually or in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policy
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