Product Manager Content Services
Location: GR, I, Athens
Department: Product and Innovation
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Telecommunications
Function: Product Management
Company profile: Upstream’s mission is to revolutionise the way companies market to consumers through cutting edge technology. This is an opportunity to collaborate with like-minded people in an environment that embraces individual differences and diversity.We offer a challenging and stimulating environment in which employees have the opportunity to work on a vast range of complex projects at the forefront of technical innovation. We are looking for creative, enthusiastic and open-minded individuals to join our innovative team to help both drive our success and uphold our existing reputation within the marketing technology world.What we believeOur values of integrity, perseverance, innovation and respect are at the heart of our company. Our actions are underpinned by these four values, which have become central to Upstream, providing all of our employees with a clear framework from which to make their decisions.1. Integrity & TrustYou are widely trusted and seen as a direct and truthful individual. You present the unvarnished truth in an appropriate and helpful manner, keeping confidences and admitting mistakes without misrepresenting themselves for personal gain.2. PerseveranceYou pursue work and life with energy, drive and a need to finish; you seldom give up before finishing, especially in the face of resistance or setbacks.3. InnovationYou have good judgement about which creative ideas and suggestions will work and a sense about managing the creative process of others. You have the ability to facilitate effective brainstorming and project how potential ideas may play out in the marketplace.4. RespectYou invest time in peers and demonstrates value and reverence for others when due, encouraging co-workers to express opinions and ideas. You promote equality within the workplace, encouraging praise and recognition from employee to employee as well as from the superiors. Professional Development at UpstreamUpstream offers a variety of resources and a range of opportunities to inspire the best possible performance from our employees. Our vast range of departments and global activities provide a strong platform for career development and professional progression. We boast various methods of progression within the company; whether through an upward advancement within a chosen field, expansion across departments or relocation to another office, creating the opportunity to gain both valuable experience and further insight into the international workings of the business. At Upstream, employees have the opportunity to learn new skills, work across different disciplines and global departments and move into new challenges, all within the same company.
Description: As Product Manager Content Services you will be driving the product strategy and definition, planning, scoping and delivery for several content services, with the goal to enable sustainable commercial success as measured in revenue, EBITDA and product-specific KPIs. You will drive user experience and product lifetime development across multiple channels, from simple SMS to hi-fidelity html 5 site and native app, adjusting it to and taking advantage of the specificities of these environments.You need to be a focused, proactive self-starter who can operate in a diverse, open-minded and constantly evolving team environment, interfacing with a global team consisting of marketing, sales, product development, campaign management and other teams. To succeed, you need to have the ability to work effectively with cross-functional and remote teams in a collaborative manner.The position reports to the Product and Innovation Director and maybe based out of Athens or London. How does the role add value?Possessing strong product management experience and understanding, drive product development according to market opportunities and client requirements.Learn new market and product mechanisms and adjust them to the needs of your products to build the best offering for B2C users and B2B customers alike.Bringing strong understanding in the areas of mobile services and apps.Support all pre-sales and marketing activitiesKey AccountabilitiesProduct Planning and SalesResponsibility for each content service product, tool and experience to deliver against the product and business strategy. Contribution to the overall product and business strategy of UpstreamCollect and generate new product ideas from stakeholders within or outside the company, as well as users and the mobile content and app market. Introduce enhancements to content services across channels, not only influencing your product but also other Upstream products and platform.Development and ownership of the roadmap of your area. The product roadmap is created by collecting, analyzing and supporting prioritization of projects based on customer, business needs and market/tech requirements for all channels, determining the product effort and negotiating the launch timeframes with project management and development teamsCreation of product requirements and specifications for complex products, features and tools, using the right requirements format for the built product, from classic specifications to more agile discovery in sprintsDocumentation: business cases, opportunity assessment, scope document, PRD, dependency checklistDiscovery: prototyping, specing, user testingPrioritize allocation of resources based on roadmap in order to maximize returnsWork with the RA, development and QA teams and other internal functions to ensure timely and flawless delivery of releases for our customers. Ensure quality of your product by monitoring and participating in the QA & UAT process.Analyze results and identify potential improvements both for internal and external communicationCapture past learnings in a systematic way and create a knowledge repositoryLiaise on a regular basis with your manager, the product and technology teams and engagement & campaign management teams to ensure product development remains on track and delivers previously agreed commercial objectives.Regular interaction with senior managementDevelopment, monitoring and improving KPIs of your product and features. Monitoring of product performance and quality, optimization or instant problem solving.Regularly conducting and publishing of market intelligence and competitive analysis on your product area’s position in the market, identifying areas of opportunity, change and improvement.Work closely with the Presales team to develop collateral and product specific documentation. Product ambassador with clients to provide (and capture) product and market insightsEnsuring that all content service product work is embedded in the overall platform, which it is deeply connected with. Other areas:Be an advocate for user experience and player journey throughout team and whole company.Build successful relationships throughout the company across all functions and jurisdictions. Negotiate and influence solutions, communicate complex information to all levels across the business.Ability to clearly communicate scope and timelines of one’s products and features, set expectations, deliver possibly difficult messages to colleagues and the business, without being impacted by any political influence.Work with Alliance Management to select and maintain external relations with vendors required for product development.Responsibility of partner, software and game supplier relationships, including relationship management, software/product selection and integration management. What are the key initiatives and challenges facing the role over the next 6 months to 2 years?Time to market: defining the product, via own market research or customer request, to the first deployment with MNOs.Getting both consumer and MNO demand right for new content services, using competitive and market research, as well as close cooperation with sales.Building a scalable product which can be easily configured, launched and maintained by operational and tech teams.Supporting extension of content services to new territories beyond its current core markets.Aligning with other departments including Sales and Engagement, Project, Campaign Management to ensure streamlined optimal delivery and performance.Development of strategy and roadmap to hit long-term company goals while maximizing ongoing revenues.
Requirements: Knowledge, Skills and ExperienceProven online or mobile product management experience of 2 years or more, ideally within mobile content and app companies in mobile news, gaming or communication. Subject matter knowledge key for mobile market and technologiesUnderstanding of mobile operator business model and challenges.Demonstrated experience in managing the development of an idea, managing internal reviews and user and market researchStrong understanding of competitors and ability to explain competitive differentiatorsAbility to formulate end-to-end requirements for a product, and experience in working with research and developmentExperience in functional specification development tools like Word, Visio, Balsamiq, …Experience in sales, to help define/refine sales messages and collateral as well as supporting sales in pitches. Experience in marketing and delivering B2B solutions a plus.A broad and comprehensive understanding is required of the technical area of mobile content as well as a good understanding of product development processes and conceptsExperience in both waterfall and agile development methodologies like scrum is needed.Understanding of software development processes and tools like Version 1, Jira, etcGood communication, organizational, cross-team leadership, teamwork and interpersonal skillsData-driven and detail-orientated with good analytical, problem-solving skills.Ability to present business and technical issues, ideas, and recommendations clearly in verbal, written and presentation formatsProven ability to work effectively with international, cross-functional teams and to internalize new processes and developments in a highly dynamic industryGood understanding of other functional areas in the business such as finance, marketing, legal.Strategic thinking and solution-oriented approachTechnology background, Bachelor or MBA degree Personal CharacteristicsAble to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovationTeam player with excellent communication skills, both written and oral, ability to communicate with C levelsProven leadership credentials with an emphasis on team spirit and building virtual teamsMust possess an entrepreneurial mind set and spirit 
Benefits: Compensation package includes competitive base salary and benefits. You will be working closely with a highly motivated team in a dynamic and fast paced environment that provides the opportunity for rapid career development. 
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