Account Strategist (Non-Profit Experience Needed)
Location: US, CA, San Diego
Department: Account Management
Employment type: Full-time
Company profile: StayClassy is a fast-growing San Diego-based startup that develops an online fundraising product used by thousands of Nonprofit organizations around the world. The company was founded in 2006 by a couple of friends who were looking to fundraise for charity, but didn't know how to get started. They envisioned a platform that made it easy for Nonprofits to turn their supporters into fundraisers; and so, they set off to build one. After years of testing their concept with dozens of Nonprofits, their initial idea has evolved into what is now an industry-leading online fundraising solution for Charities, Foundations, Churches, Schools, Clubs and more. Recently, the founders were selected by Bloomberg Businessweek as one of the top 5 most promising social entrepreneurs in America. The company is also the host of the Classy Awards, the largest philanthropic awards show in the Country.
Description: StayClassy is a fast-paced startup that develops web-based fundraising & engagement software that is used by thousands of Social Impact organizations, including Nonprofits and Social Enterprises. The company is also the host of the Classy Awards, the largest Social Impact awards show in the Country. We care passionately about delivering the best possible product to each organization that we work with and helping the Social Sector grow its overall impact. Our culture is young, vibrant, fast-paced and fun. We work hard and play hard in a very team-oriented, fun and energetic environment where achieving your personal and professional goals is both invigorating and exciting! Recently, the founders were selected by Bloomberg Businesweek as one of the top 5 most promising social entrepreneurs in America. Position DescriptionAccount Strategist is responsible for growing revenues of our existing client base.  He/She will develop a consulting relationship with existing clients to ensure that clients are:Meeting and exceeding their fundraising goals and growing revenues on the platformContinuing to use the platform year over yearJob Responsibilities:Develop and maintain a consulting relationship with nonprofit clients to ensure they meet and exceed fundraising goals for the yearBuild strong relationships with current clients understanding their organization and needsProvide best practices to drive fundraising success for existing  and future campaignsAnalyze client business for new opportunities, suggesting campaigns and events, and presenting market-specific content valuable to client growthEnsure clients are growing revenue on the platform each yearIdentify product and client training gapsBe a thought leader in online fundraising best practices Increase retention of clients year over yearManage renewal of client contracts year over year and meet goals on reducing the number of clients downgrading or leaving the platformBuild relationships with contacts across the organization to drive retention primarily through regular, proactive contactContinually work towards a better understanding of client needs and how StayClassy can provide greater value to the organizationWork closely with the Customer Success team to triage common issues, track product needs and fit, and develop meaningful, professional client-facing content to retain top-revenue clients. Identify at-risk clients early and escalate potential risks or challenges to managerHandle messaging and objection handling with clients regarding technical issuesIncrease number of organizations interested in providing referrals of other nonprofit organizations to the sales team. Become an internal client advocateRelay market knowledge and client expertise to influence internal stakeholders with the intent of securing StayClassy’s position as a leader in the marketOther duties and responsibilities as required to meet company goalsCandidate Requirements:Proven experience and success in a fundraising or marketing role in the nonprofit sector.Advanced project management and communication skills (oral and written) including objection-handling and conflict management skillsAbility to leverage technology tools to fuel organization, efficiency, and productivityThrive in an environment where you can be resourceful, adapt, and respond quickly to changeDemonstrated ability to prioritize and multi-task in a deadline-driven environmentDemonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervisionAbility to collaborate as a productive and active team member
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