CUSTOMER SUPPORT ASSOCIATE - ENGLISH/GERMAN
Location: EE, 37, 
Department: CS
Company profile: Want to build a 21st century financial service?We're convinced that that there is a need for innovation in financial services and that current banks will not be the ones providing this. Instead this innovation will come from companies like TransferWise and we're on a hunt for great minds who think like we do.
Description: TransferWho?TransferWise is the clever new way to move money between countries. Co-founded by Skype's first employee and backed by some of planet's most experienced innovators, including Sir Richard Branson and PayPal founder Peter Thiel, we're disrupting the world of currency & international money transfer. That means flipping a gazillion dollar industry on its head and taking power away from banks and the establishment.We are starting a little revolution. We're using technology to allow people to send money abroad without incurring punitive bank fees - and it has really taken off.Three years ago, TransferWise was just something that Taavet and Kristo built to fix a problem they faced when they first became expats in London. Now it's processing millions a day, growing at over 20 percent a month and has 100+ staff across three European offices.About the roleOur fantastic Customer Support team is growing so we are looking for new team members who are passionate about customer support, love to talk to customers and want to work in a disruptive, fast-growing and fun environment. We are looking for people who are passionate, understand the urgency of start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting.This role requires you to be in Tallinn for initial 2 months for the training program and then location is flexible (can work from home), as per agreement.
Requirements: Job description, tasksUnderstand that making a customer happy is crucially important to a business's successAre creative, friendly, and solution-oriented with customers and colleaguesUnderstand the need to meet expectations, rise above them, and go that extra mile for customersLook for constant improvement and ways to improve processesAre honest, able to own up to your mistakes, and never break promisesAre fun to work with and have a friendly personalityRequirementsPrevious customer support experience preferably in banking, internet or telecom industries, or international customer care centreExcellent verbal & written language skills and practical experience in English speaking environmentAbility to multi-task and take responsibility in challenging situationsStrong attention to detailWe work day and night so you need to be flexible in working hoursWe're ideally looking for someone who has worked in customer services before, but we're willing to work with the right person, whatever their experience, if they have a passion for helping customersBeneficial skillsExtra language German, Italian, Spanish or any other is an advantage
Benefits: We offerTransferWise prides itself on being a fun and friendly place to workIt cares about developing a strong culture and maintaining its startup ethos. For instance, we hold bi-annual whole team get together abroad and often have team lunchesBut also lot's of work, super customers, wonderful colleagues and to cover it all competitive salaryMonthly salary: 1060.00 to 1200.00 EUR
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