Product Manager
Location: US, NY, New York City
Department: Strategic Initiatives
Employment type: Full-time
Required experience: Associate
Industry: Computer Software
Function: Customer Service
Company profile: The Financial Clinic was founded in 2005 to address the alarming growth in the number of working poor individuals in the United States.  To scale our mission, building financial security, we are translating our lessons learned from training, technical assistance, and financial coaching services into a new social enterprise, Change Machine.  Change Machine is a custom application built on the #URL_f6ca967f8ca55434a734b14994b729d560a4d4edc6f9427da958b3baed1a0090# platform.  We are in the early stages of launching Change Machine with a community of 140 beta users from around the country.
Description: We are looking for a vibrant individual to join our fast-paced, entrepreneurial team and help us bring our online platform, #URL_93fdbe33ef560a10a3b6213c3ba91c39fc707f0f7965221c6009bec901994b95#-#URL_b3435ee9ccdc9fceeca43a75a99db768a89e349b74870fb73919db7f4c5dfc9d#, to market!  Change Machine is an online software enablement tool to improve the services of nonprofit programs and public agencies.  The ideal candidate will be passionate about building relationships with our community of practitioners that are working on the frontlines of poverty alleviation efforts.  This individual will be the “go-to” person for users to get the most value out of the platform and serve as the ears, eyes, and voice of the Change Machine community.  We are ready to bring Change Machine to the next level.  We want to find a team member that is hungry to roll up his/her sleeves and be central to a national, field-building effort and to the future success of Change Machine.You’ll be responsible for:Ensuring our users fall in love with Change Machine.Providing product expertise through the Tech Support Group, the ticketing system, and over the phone.Creating and maintaining the first user guide for Change Machine.Recording videos, conducting trainings, and participating in presentations to demonstrate how to use the tools and features on Change Machine. You’ll work with the team to:Maintain the Change Machine backlog and prioritize sprints.Translate user needs and pain points into product requirements.Participate in QA testing of new product features.Become a #URL_8d92932a488fb7e172d73a0f6813d06d464f1f03705d2825f86b2c7947d60a86# expert building reports and informing workflow rules.
Requirements: Must Haves:Thrive in a start-up environment – flexibility and adaptability are essentialGenuine passion for making customers happyExcellent written and communication skillsEnjoy problem solving and making complicated situations simple and painlessResourceful, natural troubleshooting skillsRelentless attention to detail and tenacious work ethic Nice to Haves:Experience bringing a new product to market and developing a communityCustomer support and product management experienceComfortable with #URL_43a68868b5b6e2a51677a4fb4c6fbbb676f678d92202751257e2f7616aeed3cb# or experience with enterprise level CRM and reporting toolsDegree in Computer Science, Engineering, Business, IT, Marketing, Design, or other Technical field  Interested Candidates should:Submit a cover letter to Becky Smith, Director of Strategic Initiatives, explaining why you want to work at The Financial Clinic and how your skills/experiences can propel Change Machine's launch.Submit your resume in PDF format. 
Benefits: Excellent benefit package that includes medical, dental, life, transportation subsidy, and more.
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