Customer Service Technical Specialist 
Location: US, CA, Newark
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Computer Hardware
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The right candidate will be an integral part of our talented team, supporting our continued growth.Key responsibilities include:Production Print operations – maintains a working knowledge of all production print and copy equipment on site.Operates various Production scale printers and organizes the daily print flow.Assists technical support and onsite techs with trouble shooting and basic maintenance.Perform any and all duties as assigned by management to include; mail services, reprographics services, fax services, and messenger services.Establish operating procedures and quality standards.Responsible for all aspects of equipment.Remain informed and adhere to all established safety and security procedures.Perform necessary adjustments as outlined in the operators’ manual for set equipment.Follow start-up, shutdown and clean-up procedures for equipment.Monitor operations and make mechanical adjustments as needed, to ensure proper quality output.Create excel spreadsheets, mail merge projects and word documentsComplete multiple projects at one timeLift heavy boxes, files or paper when neededMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentConsistently adhere to business procedure guidelinesAdhere to all safety proceduresTake direction from supervisor or site managerMaintain all logs and reporting documentation; attention to detailParticipate in cross-training and perform other duties as assigned (answer phones, outgoing shipments, etc)Shipping & ReceivingLift large bundles of mail, overnight packages and shipments of paperMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudePerform other tasks as assigned
Requirements: Qualifications:High school diploma or equivalent (GED) requiredExperience with a production print, copy operation, mail services or shipping and receivingMinimum of 1 year customer service related experience requiredAbility to communicate both verbally and written with customers and company personnel requiredComputer proficiency in email environments, MS Word/Excel or similar programs preferredAbility to handle multiple projects simultaneouslyStrong organizational and administrative skills preferredAbility to adhere to employee attendance policyHandling up to a maximum of 55 pounds with or without accommodationsAbility to walk, sit, stand or sit for long periods (possibly entire shift)May require flexible work schedules
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