Client Support Engineer
Location: US, GA, Atlanta
Employment type: Full-time
Required experience: Entry level
Required education: Bachelor's Degree
Industry: Internet
Function: Engineering
Company profile: We are a small but ambitious software-as-a-service startup in Atlanta looking for talented individuals ready to tackle the challenge of creating impressive products, delighting customers, and building a company poised for long-term success.
Description: What You'll DoOur Client Success team is responsible for helping our clients successfully implement and use our call tracking platform.  This includes using our web dashboard, Javascript integration, webhooks, and API.As an engineer on the client success team, you'll be responsible for solving customer implementation challenges, understanding analytics integrations, diagnosing product issues, and building software tools to help us scale to efficiently support thousands of new customers.This position is designed for a junior-level software developer who wants to gain experience with a startup and grow into a full product engineer.Our CompanyCallRail helps data-driven businesses understand which ads, campaigns, and keywords are delivering valuable phone calls. We want to provide business owners with the information they need to make smarter decisions about their marketing. We're a small, ambitious startup that serves more than 6,000 companies and tracks millions of phone calls.  CallRail was founded in 2011, and we're self-funded and profitable. We're currently a team of 7 people based in Atlanta.Our ValuesLife is more than work. Though we work hard, we value a healthy balance. Like you, we expect to spend our evenings and weekends with friends and family.You'll drive your own projects and continuously find new ways to help grow the business, so you'll need to be independent and self-motivated. We believe that happy people are the most effective people.
Requirements: TechnicalYou should have education or experience with software development.  Some of the technologies we use include Ruby, Rails, Postgres, Javascript, AngularJS, Bootstrap, Twilio, and Pusher.  It's not required that you know any (or all) of these, but you should be prepared to demonstrate what you do know, and you should be eager to learn. You'll also diagnose issues on client websites, which will require familiarity with Javascript, HTML, & CSS.  Our product integrates tightly with Google Analytics, Google Adwords, and third party products via our Webhooks and REST API, so knowledge of those products is a plus.CommunicationYou'll communicate directly with customers via email and on the phone, so your written and verbal communication should be crisp, friendly, and confidence-inspiring. You'll explain complex topics to clients with varying levels of technical expertise.CultureWe're a small team focused on building the best product and backing it up with exceptional service.  We work independently -- sometimes in the office, sometimes remotely. You should be intrinsically motivated to do great work and have a drive to improve constantly.
Benefits: Competitive SalaryHealth, Vision, & Dental BenefitsDisability InsuranceMembership at the Atlanta Tech VillageApple LaptopUnlimited, Untracked Vacation
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