Online Systems Manager (Virtual/Remote)
Employment type: Full-time
Required experience: Not Applicable
Required education: Bachelor's Degree
Industry: Marketing and Advertising
Function: Information Technology
Description: A Unique Job With a Great CompanyDo you want an exciting job you love, working with other superstars? Are you excited by making a real difference with our team? Join us as our Online Systems Manager!We’re a unique and innovative marketing technology & services company… And we’re growing!Our Online Systems Manager position is a key role in our company, because you’ll be in charge of the online tools we use to service our clients, as well as promote our own services.What Do We Do?Our company has offers marketing technology and services to attorneys. We've created a proprietary combination of technology, marketing creative, and business processes that allow lawyers to plug in to our systems very quickly, and stop worrying where their next client will come from. Our customers are great people who are a pleasure to work with – and we become real partners to their business, helping them meet their goals by providing something they want and need.What Will You Do?As an Online Systems Manager, you will do two things:1) Work directly with our US-Based Client Services Managers to configure and maintain systems to deliver marketing services to our clients. Our Client Services Managers work directly with our attorney clients, and you'll support them in that effort.2) Assist with configuring marketing systems for our own marketing campaigns - the ones which bring customers to us. You'll help manage our markting automation, email campaigns, website, blog, webinars, etc.While this is not a programming job, you should be comfortable with the basic configuration of online tools. If you are comfortable deploying a Wordpress site, including adding themes and plugins, and doing basic HTML/CSS then you'll do fine. We can teach you all the other systems. If you're not completely comfortable with this level of technical configuration, then this probably isn't a fit.If you are experienced with configuring marketing automation systems (such as Infusionsoft, Office Autopilot/Ontraport, etc) then you are very qualified.Working With UsOur offices are in San Francisco, CA, but you may work remotely anywhere in the world so long as your work day overlaps with our work day (9am - 5pm Pacific) by at least two hours every work day. This is a full time position. Applicants are expected to not have any other employment, freelance or otherwise.Our Hiring ProcessOur hiring process is different. That’s because we’re serious about a long-term partnership with you, and we’re willing to put in the time up front to ensure it’s a fit for both of us. That also means you’ll need to put in extra time as well, but as a result you’ll know whether this is the place for you.Our process is designed to find superstars who want to work with other superstars. People interested in a fundamentally different organization where everyone is motivated for excellence, and everyone gets to work on things which make the most of their abilities.But, you can’t tell who’s a superstar from a resume, and it doesn’t come across in a short interview either.So our process is designed to let you get to know us, and us to get to know you, before we move on to meeting in person or via video call. We typically screen over 130 applicants before we hire someone because we’re looking for the best candidate – and one who’s also motivated to work with top-performing colleagues.As you read this process, do not get intimidated. The first steps are intended to give you a picture of who we are and what we do, so you can get a feel for what it’s like working with us. As the process goes along further, it gets more personal. If it’s a fit then rest assured you’ll have more than enough time to get all the information you need and speak personally with us to make a good decision for you.Step 1. First, you’ll fill in an application, with a little information about you. As a part of this application, you’ll be asked to answer a few questions, and also shoot us a quick video introducing yourself (60-90 seconds) so we can get a better idea of who you are. We don’t care about the quality of the video, we just want to see how you communicate since you’ll be working remotely and communication is very important for success in this role.Step 2. If your application looks like a fit, we’ll send you a series of videos about our company and its products. Watch those videos to get a sense for the problems we’re solving, and why lawyers want our solution. Then we'll ask you how your experience fits with the products you learned about in the videos.Step 3. Our recruiter will be in touch to request other information, do a phone/skype screening call, and discuss next steps.You should not contact the company outside this process.
Requirements: You have excellent written and spoken English skills.You have a college or advanced degree.You’re organized, and like staying organized. If something isn’t organized, you look for a way to systematize it.You are comfortable asking questions when you don't understand something, and if you aren't getting the answers that you need, are comfortable following up until you get the information you need.You must be detail-oriented, and able to follow our processes to ensure a gold-standard experience for our customers.You like working on a team, and keeping in touch with the team regularly even though you are not physically in the same office.You are known for being professional, dependable and punctual.You are willing to pitch in with other needs as the company grows. This means helping out with 'whatever needs to get done' in order to wow our customers.You don’t take things personally, or get offended easily, when getting feedback. Rather, you use it as an opportunity to learn and do better. If you are easily offended then this is not a good fit for you.You’re comfortable motivating yourself to get things done. Our culture is that we expect everyone to manage themselves (with appropriate guidance and full information). We don’t micro-manage. This means that self motivated people thrive, and people who want to coast won’t last long.You expect excellence, both from yourself and from your co-workers.You’re curious, like the idea of stretching a little, and love to learn.
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