Fraud Executive
Location: IE, , Dublin
Department: Online Operations
Employment type: Full-time
Industry: Telecommunications
Company profile: ding* is the world’s largest top-up provider. Created to help people working abroad to support and keep in touch with loved ones back home, ding* provides the simplest, quickest and best top-up service ever. By keeping mobiles topped up, ding* is making a real difference to people’s lives.We’ve our head office in Dublin and also have homes in Miami, Dubai, Bucharest, Barcelona, Dhaka and San Salvador. What’s it like working here?ding* is currently providing 200 people the opportunity to top-up their careers every day. If you’re looking for a regular 9-5 role then this isn’t the place for you. If you want lots of challenges, a long to do list and plenty of opportunities then we’re your kind of place. Like our service, we’re all super fast and super reliable. We’re informal but productive. You’ll be expected to get through high volumes of work and to keep coming back looking for more. In return we throw great parties and like to mark record days or other occasions with impromptu surprises.  Working at ding* gives you the opportunity to work with, and learn from, genuinely passionate and driven people. Like our customers, our team members have joined us from all around the world. We come from different cultures, speak different languages yet we all share one thing in common; we care about sending top-up instantly and reliably.If you’re lucky enough to join the team, you’ll get to work in a great office environment without a gimmicky music room or sleep area but with truly spectacular coffee. And the best bit……we don’t hire schmucks, only team players with a sense of fun.
Description: Fraud ExecutiveAre you looking for an opportunity to join an exciting company and be part of something really special?  Well how about this… ding* (known as ezetop in our past life) is looking for a quick thinking and insightful Fraud Executive to join our fast growing Customer Operations team! Our Customer Operations Supervisors are searching for someone with a high attention to detail and a passion for identifying and analysing trends to join our day shift team. Comprehensive on-going training will be provided but a positive, proactive attitude is the key to being successful in this role! You’ll be contributing ideas and providing vital recommendations to protect our customers and the company from fraudsters around the world.Here’s what you’ll do day to day: Analyse and monitor high volumes of transactions to identify fraudulent activities at all levels – from individual accounts to country wide patternsReporting on emerging trends to management and make recommendationsWork on additional ad hoc projects as necessaryWork closely with the Payments, Customer Care and Business System teams to ensure the best customer experience possible and continually improve the efficiency of the Customer Operations departmentAnd here’s what we’re looking for:Fluent written and spoken EnglishBachelor's Degree in Business or equivalent experienceProficiency with Microsoft Office suite – Outlook, Word, Excel, VisioTeam player with a “can do” attitude, desire to continually improve and strong time management skillsAbility to adapt, work and contribute as part of a small but dedicated teamP.S.• Experience working with Salesforce is a plus• Knowledge of e-commerce, online payments, and/or fraud would also be fantastic So what’s it like working here?ding* is currently providing 200 people the opportunity to top-up their careers every day. If you’re looking for a regular 9-5 role then this isn’t the place for you. If you want lots of challenges, a long to do list and plenty of opportunities then we’re your kind of place. Like our service, we’re all super fast and super reliable. We’re informal but productive. You’ll be expected to get through high volumes of work and to keep coming back looking for more. In return we throw great parties and like to mark record days or other occasions with impromptu surprises.  Working at ding* gives you the opportunity to work with, and learn from, genuinely passionate and driven people. Like our customers, our team members have joined us from all around the world. We come from different cultures, speak different languages yet we all share one thing in common; we care about sending top-up instantly and reliably.If you’re lucky enough to join the team, you’ll get to work in a great office environment without a gimmicky music room or sleep area but with truly spectacular coffee. And the best bit……we don’t hire schmucks, only team players with a sense of fun. ding*ding* is the world’s largest top-up provider. Created to help people working abroad to support and keep in touch with loved ones back home, ding* provides the simplest, quickest and best top-up service ever. By keeping mobiles topped up, ding* is making a real difference to people’s lives.It is an exciting time at ding*, our CEO is the winner of the Ernst & Young 2014 Irish Entrepreneur of the Year and we’re also the winners of the Deloitte Technology Fast 50 Award in 2012 & 2013.We’ve our head office in Dublin and also have homes in Miami, Dubai, Bucharest, Barcelona, Dhaka and San Salvador.  
Fraudulent: 0