Client Services Manager
Location: US, CA, San Francisco
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Outsourcing/Offshoring
Company profile: TaskUs provides outsourced customer care and back office support to more than 100 of the world’s fastest growing companies, allowing them focus on their products and services while we scale their operations. By helping our clients grow, we offer a competitive advantage that is second to none. Founded in 2008, TaskUs employs more than 1,000 people internationally, including a team of consultants at its headquarters in Santa Monica, Calif. And teammates in the Philippines. In 2013, Inc. Magazine recognized TaskUs as the fastest-growing outsourcing company in America.
Description: Have you worked as management consultant, built an outsourced operation or rapidly scaled a startup? Do you love to travel internationally, work with other people from all over the world and manage client relationships? Are you ready to help today's fastest growing companies to scale their international operations? If you answered "Yes" to these three questions then we want you to join the TaskUs Client Services team.You will be based in our Bay Area offices and travel frequently with our sales team to prove to prospects that TaskUs is the right fit. After we have earned a clients business you will travel to our offices in the Philippines and work directly with our management team in the country to hire and train key players. You will collaborate with TaskUs HQ, our Philippines operations and recruitment teams, and your client’s executive and operational teams to ensure success.In every instance you will be supporting today's fastest growing companies, companies like HotelTonight, Whisper and Tinder to scale their international operations. Every campaign is different, challenging, and ultimately rewarding as you monitor your team’s growth. In addition to client success, you will play a direct role in the operational growth of the business with HQ strategic initiatives. You will impact and witness first hand the company’s annual revenue goals of 100% revenue growth year after year. Finally, you will manage hundreds of people in the United States and the Philippines, and (soon) Latin America.This opportunity requires proven industry expertise, strong operational knowledge, problem solving skills, and team-oriented attitude that TaskUs is built upon. It also requires you to commit a minimum 50% of the year traveling to our clients offices throughout the United States, United Kingdom and Canada and our offices in the Philippines.
Requirements: EDUCATION: BA/BS required, Masters preferred.EXPERIENCE: At least 2 years experience in a management consulting, operations and/or account management role.Advanced knowledge of Excel, PowerPoint and Salesforce.Willing to travel domestically and internationally up to 50% of the time.Advanced knowledge of email ticketing and cloud based phone systems (i.e. Zendesk, #URL_99ff7d831a962ee44e093fdfff5cdcc0598fa3730cb75323d4621f5c1b9d41b6#, RightNow, inContact, Five9 or 8x8).International vendor management experience.Experience managing customer care and/or back office operations preferred.
Benefits: TaskUs is where people who are fed up with the status quo come to thrive. We are a collective of doers who believe that even if something isn’t broken, it could still do with some fixing. Our attitude to continuous improvement is just one of the beliefs that emanate from our core values – the backbone of our company and our culture.Together we believe we can create an organization that is unlike any other we’re well on our way to doing it. From Washio credits to mindfulness meditation lessons, an environment of total transparency and a relentless focus on experimentation, we’re creating a 21st Century organization destined for big things. Come join us. Highlights:TaskUs is Powering LA’s Tech BoomThe StartUp World’s Little SecretThe Anonymous App Police
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