Operations Manager
Location: NZ, N, Auckland
Department: Operations
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Unspecified
Industry: Information Technology and Services
Function: Information Technology
Company profile: Vend is looking for some awesome new talent to come join us. You'll be working in an awesome team doing awesome things, and generally being awesome.Learn about us on our blog, or meet the team on Twitter, Facebook, LinkedInAwesome SpaceOur brand new Auckland office space is located on Nuffield Street in Newmarket, surrounded by our customers and the industry we love. It is huge, open, and shiny new with great meeting room spaces, casual working environments and plenty of space to host awesome events. We don't do cubicles, just plenty of space, whiteboards and meetings rooms. We also have a great cafe/retail space with our very own Front of House Manager taking care of our visitors and fellow Venders. Like Auckland our Melbourne office is surrounded by retail. It's a great wee space equipped with tiny houses and some awesome cardboard cutout animals.Our Toronto office is located right in the heart of downtown retail district. Like Melbourne and Auckland there's a great vibe with great coffee, boutique stores and some of the greatest restaurants in the city. Our SoMa office in San Francisco is located in the middle of the SF tech scene, just a (Biz) stone's throw from Twitter.The EnvironmentWe want you to be at the top of your game. You can wear whatever clothing you like, start work late in the morning, take breaks whenever you want and generally work the way you want to work. Who we're looking forVend is looking for people to push the boundaries. We are a hard working professional team with a wicked sense of humour, and we are looking for people who thrive in a collaborative open environment. We want passionate, hard working, talented individuals that want to lead in their field.
Description: If you’ve been keeping tabs on Vend you’ll know we’ve been growing a LOT lately. In the last 18 months you would have seen that we have been growing the Vend Rocket Ship at light speed and so recently we hired a Chief Operations Officer also known as the Chief of Getting Shit Done.Now; while lots of shit sure did get done. We decided to make things a little more intense, complex and lots more fun by doubling in size again. This means that we now need a team of people to help get MORE shit done globally.  We have tried doubling and now might triple in size next year for something different.The role of the Operations Manager is obviously another new role at Vend, spurred by what one can only describe as a humongous load of growth in 2014 and a humongous load more growth to come in 2015. We need someone to help scale the rocket, add extra tanks and fins and stuff to make sure we are on course and getting there fast.No two days in this role will be the same as you weave your way around facilities management of our offices globally and ensuring all our offices are fed and watered to allow them to keep the rocket ship moving.One day you may be negotiating with a lawyer in Toronto and then next you will be taking the lead role of operational projects ensuring that we are forward thinking in all our projects globally.We would love it if you have honed your kick ass operational tool kit in both large corporates and smaller agile businesses as we want you to think strategically, though move at Vend speed.If you don’t know already Vend is an award-winning web based SaaS point of sale for retail.  We’re chucking out crusty old cash registers and replacing them with iPads, touch screens and beautiful software.  We’re shaking things up and pushing out innovations, therefore finding - and meeting a huge demand for our services all over the world. We’re lovers of retail, our amazing new office in Newmarket is surrounded by retail and our equally amazing international offices are all in quality locations in cities with strong tech and retail scenes.We’re not your average company so it’s fair to say this wouldn’t be your average Operations Manager role. While we’re sure you have experience doing many of the required tasks of an Ops Manager it’s not just about what you do, it’s how you do it and at Vend this is critical.We’re looking for someone disciplined but not walk-out-the-door-at-5pm-even-if-you’re-in-the-middle-of-a-meeting, disciplined. Someone who can help lead and inspire a company full of equally inspiring people. We’re looking for someone who can work with a high performing team, ensuring you’re all aligned, working towards the same priorities and bringing out the best in each other. Vend is an ego free zone and there’s no entitlement. If you disagree with something, there’s no silent disagreement so it’s important that principle works for you, both ways.This won’t just be a job, this will be something you’ll want to pour your heart and soul into and Vend will be something you’ll treat like your own.
Requirements: You will be responsible for;Ensuring that business operations are efficient and effective and that we manage our valuable and scarce resources carefullyFacilities management of Vend is a major as we continue to open up new offices and grow out of our current digs and so you need to be able to attain, negotiate and plan for the best but roll with the rapid pace changesHelping scale Vend in an agile and lean way, ensuring the organisation is growing at the right pace at the right timeLooking after the day to day operations of the business, making our CEO look extra smart by letting him spend more time working on strategy with the rest of the senior team. You will turn awesome strategy into amazing tactics.Supporting the COO who works with the wider Senior Team keeping them effective and organised and to work with our Board of Directors as and when neededYou will be responsible for our Customer Support function internationally so you’ll need to grow, inspire and support that part of the business every dayWorking with our People & Culture team to ensure all the teams are staffed appropriately and effectively. Ensure that exceptional performance is rewarded and poor performance addressed throughout the company.Helping to meet budget and other financial requirements associated with running a global companyHelping us roll out Vend offices around the globe and at the same time ensuring we replicate what we have at HQ everywhere.Ensuring no balls are dropped.
Benefits: What can you expect from us?We have an open culture where we openly share our results and where your input is truly valued.We work hard but also have a lot of fun while we’re at it!We'll have a great environment for you to work in and grow the team.Work-life balance.  We know you have a life outside of work and at Vend you can have a life inside work too.Utilise all your talents.  Not just the ones written in your job description.We welcome all of you at work.  We don’t want you to leave your personality at the door.If you’re interested in joining one of New Zealand’s (okay, the worlds) most exciting companies, Best Workplaces and obviously the most fun and hard working environments around, we’d love to hear from you.Get in touch, apply now, hit that button, get it done and come have a chat with us. We can’t wait to hear from you!
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