Contact Center Representatives
Location: US, VA, Virginia Beach
Employment type: Full-time
Required experience: Associate
Industry: Financial Services
Company profile: Tidewater Finance Co. was established in 1992 for the initial purpose of purchasing, and servicing retail installment contracts. There are two divisions: Tidewater Credit Services, providing indirect consumer retail finance options and Tidewater Motor Credit, providing indirect consumer auto financing. We remain committed to offering a partnership with the dealers and consumers to create a WIN-WIN-WIN situation. Our success relies solely on the success of our dealers and our consumers.Full time positions include the following benefits:40 vacation hours after 6 months of employment, 80 vacation hours after 1 year of employment6 paid holidays as well as an anniversary holiday benefitPaid personal and sick leave after 90 days of employmentFull benefits to include health, dental, life and disability insuranceA 401k plan with a company match after 6 months of employment based upon a quarterly entry dateIncentive bonuses for individual and team goals (certain positions)Bilingual Spanish eligible for differential pay
Description: Tidewater Finance Company, located in Virginia Beach, VA has full and part-time positions available for Contact Center Representatives.  We provide diverse lending solutions for our dealer network while promoting employee integrity, teamwork and an uncompromised level of customer service. The position requires the following qualifications:A minimum of 2 years in a Call Center environment or equivalent  customer service  experience 2 years collections experience a plus!Ability to communicate effectively and professionally both verbally and in writingProficient typing skillsMust be able to work late nights and Saturdays as scheduled by ManagementAutomatic dialer experience a plusStrong negotiation skillsBilingual in Spanish is a plus!
Requirements: Primary responsibilities include, but are not limited to the following:Make  and receive calls through automated dialerTake payments on past due accountsHandle customer service related issuesProcess related paperworkAdherence to company policies and procedures in addition to compliance of state and federal regulations
Benefits: Our company offers a competitive salary plus BONUSES as well as a comprehensive benefits package to our full-time employees including:40 vacation hours after 6 months of employment, 80 vacation hours after 1 year of employment6 paid holidays as well as an anniversary holiday benefitPaid personal and sick leave after 90 days of employmentHealth, dental, life, and disability insurance as well as AFLAC supplemental insuranceA 401K plan with a company match after six months of employment, however, we have quarterly enrollment periods. Interested candidates may apply in person at:6520 Indian River RoadVirginia Beach, VA 23464 If you prefer you may submit your resume via e-mail to #EMAIL_6e2baf45f4af2200e808893db297655491a0361391e4631df004400d7ae0be2d# or fax your resume to the Human Resources Department at #PHONE_8f86665c8a76d925f761287bb38d6bb5f440845f2a5fa712361f255943a8b21b#.Tidewater Finance Company is an equal opportunity employer in all aspects of employment without regard to race, age, sex (including pregnancy), marital status, religion, disability, genetic information, military status or any other characteristic or status protected by law.  Tidewater Finance Company includes Tidewater Motor Credit and Tidewater Credit Services.
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