Professional Services Specialist
Location: GB, LND, 
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Sales
Salary range: 22000-25000
Company profile: As a growing and successful startup, Conversocial is a great place to work for ambitious individuals.We build a market leading social customer service solution, and we need even more great people to help us push that position even further. You’ll get the opportunity to work in an exciting new market, where we’re helping companies to understand the solution to their problems and are changing the way they interact with consumers.We have a trusting, hands-off management style, which is suited for people that are self-motivated.Our employees have the opportunity for independence and responsibility over their own projects, but we provide all the support and training they need to get there and to develop their careers.At Conversocial we like to balance work and play.We eat lunch together everyday (a company perk) and all enjoy a Friday treat of cake and few drinks. Our close-knit team is very sociable, which makes the Conversocial office a relaxed, fun and supportive working environment.
Description: Conversocial is a cloud solution that helps businesses to efficiently and securely manage customer service on social media at a large scale. Conversocial powers social customer service for hundreds of brands worldwide including Marks and Spencer, Tesco, Barclaycard, Costa Coffee, and many more.We are looking for a driven and motivated full time Professional Services Specialist to join our team in London. This role is responsible for guaranteeing delivery of world class Professional Services projects across an expanding client base. Including the delivery of Onboarding Services, Conversocial Configuration, Best Practice Workshops and Integration Projects of the Conversocial API into other platforms.This role requires a solid understanding of technology and great trouble-shooting skills, along with a client-facing personality. You’ll be required to scope out and deliver projects across multiple customers, guiding all parties in a professional and consultative fashion. The successful candidate will be provided with full on-the-job training, however a strong existing knowledge of technology and social media is required.Core responsibilities for the Professional Services Specialist will include:Tackle a client’s social customer care queries and concerns head onCreate and deliver project plans for the Onboarding and Training of customers and technical integration projectsPractical deployment of the Conversocial platformUse project management skills to scope, plan and track integration projects, providing regular status updates internally and externallyHelp the client teams and integration engineers to resolve any issues that arise during integration workDiscuss best practices around Social Customer CarePartner closely with with all levels of customer stakeholders and brand partners to plan and execute Conversocial Professional Services for social customer careWork onsite with customers to ensure a smooth delivery of projectsTechnical acumen to convert vision and strategy of social customer care and integrations into practical solutionsContribute best practice content for internal and external useBecome a trusted advisor with key customers
Requirements: Excellent written and verbal communication and presentation skills, capable of working at all client levelsExperience in building strong relationships with clients and leading them through changeDeep and current knowledge of the social media landscapeExperience and knowledge of the customer care industryStrong technical knowledge, specifically around integrating applications, API’s and SaaS products2-3 years experience in drafting and executing project plans in client-facing technical environmentsAbility to work effectively across multiple projects with tight deadlinesKnowledge of creation of boolean searches a plusFlexibility to travelAdditional languages a plus
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