Application Support Analyst
Location: GB, SOM, Clevedon
Employment type: Full-time
Required education: Bachelor's Degree
Industry: Computer Software
Function: Administrative
Company profile: Sparkol is a growing software company based outside of Bristol, UK.We specialise in making unique tools that help people get their message across without any design or technical know-how. The Sparkol team comprises talented developers, designers, writers, musicians and support staff.Our main product, VideoScribe, enables our users to create engaging whiteboard-style animations quickly and easily. It's used by thousands of business people, marketers, illustrators, video professionals, teachers and students, as well as regular folk with stories to tell.VideoScribe is available for desktop as well as iPad and Android apps.
Description: At Sparkol our mission is to help people bring their stories alive and get their message across. Our products empower people to communicate, regardless of technical ability. Launched in 2012, VideoScribe enables our customers to create engaging whiteboard animations quickly and easily. In two years VideoScribe has gained over 250,000 users in over 109 countries around the world. As a business with a rapidly growing user base, we are currently searching for recent graduates to join our existing support team and maintain our reputation for excellent customer service and support.This is a demanding but enjoyable role with enormous potential for growth. As an Application Support Analyst you will gain a unique understanding of our users, our software and our company. After 12 months with support, you will have the opportunity to progress into a position in our development or marketing team, dependent on your preferences and skills.
Requirements: You will be:A recent graduate with a 2:1 or equivalentTechnically competent (knowledge of operating systems and PC hardware components)A problem-solver – able to determine the root of an issue and provide an appropriate solutionAble to work under pressure and prioritise effectivelyA self-starter with a strong attention to detailAn excellent communicator – both verbal and writtenAble to simplify technical jargon for our usersEnthusiastic and hardworkingA team playerYou will ideally also have a working knowledge of SQL (including MySQL) and XML. Tasks and responsibilitiesAnswering support calls and contacting customers via phone and emailProducing written guides for our FAQ section, Instant AnswersResponding to customer queries submitted to our Community forums and via our ticketing systemActively identifying user suggestions and trends, communicating these to the development and training teamsLogging information about bugs and feeding back to the appropriate teams When filling out the application form, please quote 'REF: Application Support Analyst' in the headline or email subjectline.For further details email #EMAIL_9ba8d3f7fb3022a068ae9240152b51225b4823962e1b5d8e3f564e1cefc790a2#. Visit #URL_003a08bbc965d9c789722ba3bde05884995e347faa5cf83aca18662a64d3b742# to learn more about our company and #URL_d26b5e7dba82ff31023c6d358239f3624931ed85dbc0c3f52b7b6a3d8bf3670e# for our support system. We recommend you sign up for a free, 7-day trial of VideoScribe to try it for yourself. No agencies please 
Benefits: 24 days holiday per year plus UK bank holidaysCompany matched pension – upon successsul completion of probation periodFree daily lunches from local Italian restaurantRegular Sparkol socials – anything from go-karting to trips abroadOpportunity for training days and growthChildcare vouchersCharity sponsorship fund availableYour choice of tools so you can do your best work
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