IT Manager for Mobile UI Design Company
Location: US, CA, San Francisco
Employment type: Full-time
Industry: Computer & Network Security
Description: Punchcut is looking for an IT Manager to help Punchcut maintain a future-forward technology perspective while keeping our technology infrastructure running smoothly. Punchcut is a dynamic and creative company with talented designers and managers working in a primarily Mac environment. As a user experience company, we value creating great user experiences for our own staff. We are seeking a user-centered technologist to help achieve this vision.The role is a one-person tech department, responsible for everything from troubleshooting networking issues to implementing new systems for employees to researching new emerging technology platforms (wearables, home automation, etc.). The ideal candidate is conscientious and detail-oriented in managing infrastructure while being naturally curious and passionate about new tools and technologies. Network & Server SupportPerforms a broad range of work with a variety of services, technologies and environments including Mac OS X, Mac OS X Server, Windows desktop, MySQL, Unix, VoIP systems, VMWare Fusion.Review logs, diagnose problems, and provide solutionsNetwork operations: firewalls, routers, wireless, and switchesPerform maintenance, troubleshooting, problem diagnosis and issue resolutionSecurityEnsure system and network securityTrack assets, manage IT leases, ensure contract complianceManage disaster recovery and maintain backupsDocument IT systems and proceduresDesktop SupportSupport Punchcut staff in day-to-day hardware, software and networking support for 40+ machines and devices.Manage and support all IT requests using HelpDesk systemTrain and educate Punchcut staff on software and tools IT Strategic Planning & ExecutionIdentify opportunities for evolving our systems and tools, research alternatives, recommend and implement system to improve our offeringManage multiple SaaS vendors and serviceManage multiple projects, create timelines, and set expectationsResearch and DevelopmentResearch new, emerging technologies for our client projects (e.g., automotive platforms)Research, configure and experiment with future-forward hardware and technology platforms (e.g., Arduino, robotics)Knowledge sharing; Train and coach others on new tech, consult and advise project teamsManage library of devices and tools Development SupportWork with project teams and clients to define requirements for development systemsSupport setup and configuration of development, staging and production serversSupport QA for development workManage version control software 
Requirements: 3-5 year of experience in a professional environment3-5 years of hand-on Mac OS X desktop and OS X Server experienceIntermediate knowledge of MySQL, SQL, PostgreSQL, UnixMobile support iOS 5, iOS 6, iOS7+, Android 2.x, 3.x, 4.x, WindowsCrashPlan Pro and Proe Server solutionsApplication Desktop Support with Adobe Creative Suite, Microsoft Office, KeynoteGoogle Apps for BusinessSolid understanding of fundamental protocols and technologies like TCP/IP, DNS, AFP, SMB, Bonjour, LDAP, SSH, SSL, VPN, etc.Shoretel VoIP Phone or similar phone experienceExperience with best practices related to security, asset management, and disaster recovery.Strong written and verbal communication skillsStrong troubleshooting, support and problem solving skillsPositive attitude, flexibility and a sense of humorStrong client service and consulting approach 
Fraudulent: 0