Customer Service Technical Specialist 
Location: US, CT, Stamford
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Technical Specialist will be based in our Stamford, CT client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Job Responsibilities:The position will be responsible for the reception/welcome lobby for the Novitex facility.  This will include the coordination of welcoming and announcing guests, maintaining security compliance, phone/email communications, life safety guidelines and maintaining Novitex standards for quality.  This position will assist Novitex guests and employees with entrance into the Novitex space and provide facility information as required. Primary duties include:Greet and announce visitors and guestsAnswer phonesMaintain and schedule reception area conference roomsSchedule executive/ leadership visitor officesOther duties as definedThis position will assist in ensuring that all public space within the facility, ie conference rooms, huddle/focus rooms, café/pantry facility areas are ready for use, and contact the appropriate staff to remedy any outstanding issues.  This position will be responsible for managing requests for meeting space in the facility.  The incumbent will also act collaboratively in assisting staff who may require outside meeting space by providing information on available venues. This position will assist with the management of general supply requirements as well as media/AV requirements for the meeting rooms.  This position would assist in business services required for customers and visiting leadership. This position will assist the Manager of Facility Services in any day to day operations required to maintain optimal service levels and productivity in the workplace.  This position will communicate to employees, visitors, building landlord and suppliers.Success Factors:Reception operations provide professional and courteous service and the highest levels of effective communicationProfessional appearance and attitude that contribute to a welcome atmosphere befitting a multi-national companyTimely courteous communications to all contactsPublic space in the facility is effectively utilized and kept tidyFacility support services are delivered with optimal results in a timely mannerManager of Facility Services can effectively delegate tasks to this positionCompetency in MS Office applicationsMonitor and track all on-site meeting and event activity, complete activity log on CRE share driveCustomer surveys are 100% above average 
Requirements: Qualifications:High School diploma or equivalent (GED) requiredMinimum of 1 year customer service related experience requiredComputer proficiency in email environments, MS Office, OutlookStrong organizational and administrative skills requiredAbility to communicate both verbally and written with customers and client personnelExperience coordinating and designating work to employeesAbility to excel in a fast-paced, multi-tasking, team environmentAbility to effectively work independently and in a team environmentAbility to adhere and administer companies policies and proceduresCreative thinkerOutstanding work ethicTarget-drivenEnthusiastic and passionateSitting for long periods of timeAbility to meet attendance policySuccessful completion of a pre-employment drug screening, employment history check, credit check and criminal background check
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