Tech Support Specialist
Location: US, CA, Temecula
Employment type: Full-time
Required experience: Entry level
Required education: Some College Coursework Completed
Industry: Computer Software
Function: Customer Service
Company profile: Founded in 2009, Greene Health Care Inc. is the leading provider of hospice solutions. We facilitate health care convergence through secure cloud- based portal technologies enabling health care organizations to serve the needs of their patients, employees, physicians and partners.
Description: Position SummaryWe are looking to hire a candidate who can assist in resolving customers technical concerns and software training issues. The candidate should have solid technical aptitude, knows various operating systems and can help non-technical and technical users resolve technical concerns in a timely manner over the phone and/or via email.This is an entry-level position and we are seeking candidates who understand they need to earn their position within a company through hard work and commitment to the company. The individuals we hire will be confident yet open to instruction at the same time. They will be self-starters and continuously look for ways to contribute to the company. They will be eager to contribute on any task regardless of its importance or relevance to their normal position with the company. Those who embody these attributes will have an opportunity to advance within the organization both in responsibility and pay.Job DescriptionYour job duties include a wide variety of customer service and support tasks including:- Respond to clients phone calls in a prompt manner and interacting with non-technical business users to solve their technical and business challenges related to their computer systems.- Monitor and Update on going support cases- Setting up and training new users- Delegate workflow while maintaining job queue within turnaround time.- Handle difficult and sensitive situations tactfully and responsibly.Work Hours- 9:00 am - 5 pm PSTIMPORTANT: To be considered for this position:- NO OUT OF STATE/COUNTRY CANDIDATES - we will not consider relocation and we do not have a timeframe to support a candidate that is not already settled in the TEMECULA VALLEY area.- Background/criminal checks will be required if selected for employment.
Requirements: - Excellent customer service, organizational skills, and oral communication and typing/writing skills. To be clear what this means -- the candidate should be able to speak clearly, confidently, and accurately about technology issues. Clear speaking ability on the phone, communication via e-mail, and in-person is absolutely required.- Excellent typing/writing skills, 40+ WPM. Much of our work and communication is done via e-mail. So, you should be able type clearly, effectively, and typo-free!- We are not looking for an Tech Support "STAR" who thinks he/she can solve all the problems but instead we would like someone who can admit when they need assistance and take help from rest of the team to provide a quick resolution to the user's needs. Required Skills• A background in technical support with a min of 2 years of experience• Solid understanding of Apple OS and Microsoft OS including Windows XP, Vista, and 7• Basic proficiency in Microsoft Word, Excel, and Outlook• User familiarity with iOS and Android mobile operating systems• Basic understanding of QA testing and keen attention to detail• Ability to multi-task and prioritize projects effectively in a fast paced environmentPreferred Skills- Experience working with EMR systems- Knowledge of policies and procedures for compliance with local, state, and federal laws regarding the privacy of healthcare records.
Benefits: - Salary will be based on skill level and experience. Please include your recent salary history as well as your expected rate of compensation in your e-mail.Medical, dental, and vision benefits available after six months of full-time employment. Paid time off accruable per year plus several paid holidays.
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