Senior Desktop Engineer
Location: US, TX, Dallas
Employment type: Contract
Industry: Information Technology and Services
Company profile: Valor Services provides Workforce Solutions that meet the needs of companies across the Private Sector, with a special focus on the Oil & Gas Industry. Valor Services will be involved with you throughout every step of the hiring process and remain in contact with you all the way through the final step of signing of the employment contract with your new employer. Valor Services was founded with the vision of employing the unique skills, experiences, and qualities of America’s finest veterans to provide Private Sector companies with precise and concerted value-added services – and America’s finest Veterans with an optimized career opportunity.We are eager to get the word out to veterans that there are ample opportunities for employment in the private sector and that you are the ideal candidates to fill those positions. Valor Services Your Success is Our Mission. ™ 
Description: Job SummaryThis is a temporary contract position for a high-level Desktop Engineer. The Senior Desktop Engineer provides day-to-day End User Computing project support, operational support, technical leadership, and request resolution to the end user communities through the installation, configuration, upgrade, and maintenance of workstations, mobile devices, and peripheral equipment. Under the direction of the EUC Leader, the Technician will own a problem all the way through to resolution and will maintain control of the issue even when assigned to others or third parties. Documentation and adherence to policies, procedures, and standards of the organization is an important part of this position. The Senior Desktop Engineer is responsible for delivering high quality, cost effective solutions to all levels of users. Additional responsibilities include supporting the business goals and objectives of the IT organization and the company as a whole. Essential Job FunctionsStrategy & PlanningParticipate in the design, development, and deployment of Desktop strategies.Develop documentation for all projects assigned to in accordance with corporate project management methodologies.Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.Acquisition & DeploymentConduct research into software application products and services in support of development and purchasing efforts.Conduct research into hardware products and services in support of development and purchasing efforts.Provide support for the testing of new and existing software applications under development or consideration for purchase.Operational ManagementPrioritize, schedule, and administer all instances where enhancements and defect resolution are required.Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.Maintain and enhance performance of all new and existing software and applications across the organization.Identify and learn appropriate software applications used and supported by the organization.Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
Requirements: Knowledge & ExperienceIn-depth, hands-on knowledge of and experience with developing Enterprise Desktop Operating System deployments.In-depth, hands-on knowledge of and experience with of Active Directory deployments.In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Office (2010 and 2013), AutoCAD, and Adobe creative Suite.Hands on knowledge of mobile devices and applications, including Windows mobile, iOS, and Blackberry.Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.Experience with scripting languages and techniques, including VBA , PowerShell, and scripting for Windows OS.Knowledge of software distribution conceptsExperience with software distribution package systems, including Microsoft SCCM or Altiris. Knowledge of application packaging software, including Wise and Install Shield is a plus.Ability to develop and interpret technical documentation is a must.Knowledge of trends in technology relating to software application delivery.Knowledge of trends in technology relating to strategic desktop management. Personal AttributesHighly self-motivated and self-directed.Ability to absorb new ideas and concepts quickly.Good analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Ability to conduct research into software development and delivery concepts, as well as technical application issues.Ability to present ideas in business-friendly and user-friendly language.Very strong customer service orientation.Excellent written, oral, interpersonal, and presentational skills.Experience working in a team-oriented, collaborative environment.  Education / CertificationsCollege diploma or university degree in the field of computer science, information systems, and/or 7 years equivalent work experience.Certifications in Microsoft products are a plus.  Industry, Location and CompensationIndustry: ITLocation:  Dallas, TXCompensation: Commensurate with experience.Project Length: 6 months.
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