Community Manager
Location: NZ, N, Auckland
Department: Operations
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Online Media
Company profile: BuzzDial lets you instantly share reactions to live events and shows as they happen using our web platform or suite of mobile apps. We're based in Auckland, New Zealand and have users around the world and global ambitions. Our tight and talented team is growing fast - and we're hiring across a wide range of roles.If you want to work with a team that prides itself on being the best, work with awesome clients and passionate users around the world and are committed to delivering amazing, well-crated digital experiences that captivate users you should join us!If you fancy joining a team which is scaling up some of the most technical and beautiful faces on the way to the summit, pick a role from the fine selection on this page, or even speculatively drop us a line. We would be very happy to hear from you. Working in this business will be both fun and career-defining!
Description: The Online Community Manager will build a highly engaged and growing BuzzDial user community.They will manage user relationships by communicating actively with BuzzDial’s user base, encouraging ongoing engagement with our platforms, encouraging recommendation and fostering community behaviour. Key Responsibilities:In collaboration with the wider team, establish a retention, engagement and advocacy strategy with all registered usersCommunicate with our community on a daily basis through a range of activities on the BuzzDial platform, through other social channels (eg: Facebook, Youtube and Twitter), through other methods like search, blogging and email marketing and through off-line communication where appropriate.Create content for the BuzzDial community including copy, imagery and video as appropriate, crafting social objects which users can engage around and shareClosely monitor and report on user performance and respond to insights. Respond quickly to user queries and feedback to achieve a high level of user satisfaction
Requirements: Tertiary Qualification with 2 years relevant working experience and solid working knowledge of the principles of customer service, social media or community development, ideally for rapid-growth start upsDetail-oriented: a guru on tone of voice, and visual elements that impact the effectiveness of outreach and contentInquisitive and curious: you love asking questions, combining quantitative stats with qualitative details, and yearn to better understand our users’ underlying needs. You’ve got a knack for research, sharp wit, and a willingness to do whatever it takes to help our users, at all timesExperience writing and distributing engaging content. Preferred prior experience in blogging, journalism or marketing communicationsStructured, methodical, even obsessive in managing relationships and follow-upsCreative in leveraging social channels, emails and product to build a loyal core contingent of early adoptersSolid experience in the following digital channels:  Social (Facebook and Twitter campaign management), Search, Mobile Search and Display.An in-depth knowledge and understanding of Social Media platforms and their respective participants (Facebook, Twitter, YouTube, Instagram, Pinterest etc.) and how each platform can be deployed in different scenarios.Solid Reporting and Analytics skills – the ability to set targets, report on them, then act on insights generated.Analytics Platform knowledge – solid understanding of Google Analytics primarily, as well as social media platform reporting tools – eg: Facebook Insights. Other specialist tools should form part of your regular operating toolkit. Ability to configure a campaign correctly in GA is essential.Knowledge of global television shows/culture with a focus on Reality, Sports and Awards contentHighly articulate use of the English language – both written and verbal. Another language a bonus.Ability to pick up new tools quickly.Ability to actively listen, question assumptions and drive out the right conclusions through interrogationA high level of commitment to delivering the best work possible.
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