Product Specialist - Night Shift
Location: CA, QC, Montreal
Employment type: Full-time
Industry: Information Technology and Services
Function: Information Technology
Description: Please note that this is a Night Shift position. The shift will start between 12am and 3am, Monday to Friday.Digital Signage, also known as Digital Out of Home, is a fast growing segment within the advertising sector. BroadSign is the leading provider of Digital Signage software to the worldwide market, we are also known within the industry for the highest level of support and customer satisfaction. We are currently looking for a Product Specialist to join our team in our downtown Montreal office. Deploying a digital signage network touches on many technical areas, knowledge of current hardware, multiple operating systems, networking infrastructure and content creation tools are all considered an asset. As well as technical abilities, social skills are extremely important to clearly communicate between clients and other team members to address issues and outline solutions.If you are the sort of person who has installed custom firmware on your router at home, have unlocked or installed a custom OS on your phone, have multiple computers at home that you have built running different OS's just because it sounded like fun at the time then this is the job for you. So, if you are an outgoing person who enjoys technology, if you look good in a suit but prefer jeans and a t-shirt, if you want a relaxed work environment where your efforts and contributions are recognised, then send us your CV.List of duties or tasks performed:- Product demonstrations and product capabilities questions and answers- Product training over the phone or in-person for prospects in the evaluation phase or comprehensive training for new customers- Participation in customer discussion boards- Assist with RFP/RFI responses related to technical needs- Provide feedback into the product development cycle- Second level problem isolation & resolution for hardware, software, network and content related issues.- Provide extended support, service, and assistance of client configuration for BroadSign applications running on Win XP, XPE, and Linux.- Network software configuration assistance.- Fault isolation for LAN / WAN issues.- Accept, validate and log calls from customers.- Fully document all resolution steps.- Ensure that resolutions are timely and dealt with in accordance with service level agreements- Ensure an 'integrated' call center approach, i.e., the caller will experience a minimum number of call transfers, and efficient coordination will take place with other service providers.- Documented support procedures are followed at all times.
Requirements: Required Skills- Ability to communicate to technical people on a technical level and non-technical people in an easy to understand way.- Computer Science or Engineering degree is an asset, however equivalent experience is taken into consideration- Knowledge of Windows and Linux operating systems, computer, network and display hardware.- Knowledge of content creation using HTML, Flash, Final cut, After Effects or Premier- Thorough understanding of TCP/IP and network topography.- Ability to communicate technical workarounds and solutions to first level support agents.- Excellent written and oral skills in English and French (other languages are also considered an asset).Personality Traits- Ingenuity is the number 1 quality -- an exact mix of technical skills and creativity- Charisma is a close second because you are presenting to prospects during a buy-decision process- Ability to adapt to exceptional situations regarding schedules related to presentations to international customers- Organization and communication skills not just towards the clients, but internally as well- Adapt to changes rapidly- Strong work ethic and Strong interpersonal skills.- Possess valid passport for possible travel (US and Europe) or have the ability to obtain a passport.Work Hours- Must be able to work 3am -12pm shift.
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