Customer Service Associate 
Location: US, CA, Los Angeles
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Legal Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Los Angeles, CA. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities include, but are not limited to:Gain understanding and specifications for litigation support projects and applying best practices for litigation support services.Troubleshoot litigation support applications.Scan and perform file conversion functions for paper and electronic documents.Apply bates and/or special message stampingPrint images directly to paper using separator sheets.Export productions to CD/DVD.Any other duties that may be assigned.Responds promptly to clients and/or staff needs and solicits feedback to improve service; meets commitments.Sort individual document types by size of the document and make copies as necessaryScan documentsEnsure each document is scannedInteract with scanning software to indicate when a batch is completePerform quality assurance and review imagesPerform quality assurance of documents that have been flagged by the systemComplete Productivity Sheet to track project progress and provide numbers for billing purposesHandle time-sensitive materialBe able to utilize velo/gbc and wire bind equipmentBe able to utilize heavy duty cutter and drillBe able to copy books and newspapers, utilize cut/paste processMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentTake direction from supervisor or site managerMaintain all logs and reporting documentationAdhere to all safety proceduresParticipate in cross-trainingPerform other tasks as assigned.Contributes to building a positive team spirit; treats others with respect and consideration; inspires the trust of others. Must be able to get along with all members of the department.Takes pride in work product and pays close attention to detail. Looks for ways to improve and promote quality. Monitors own and others work to ensure quality.Maintains confidentiality.Continuously strives to build knowledge and skills; shares expertise with others.Assesses own strengths and weaknesses; sets and achieves challenging goals.Displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision making process; makes timely decisions.Maintains an excellent attendance record and demonstrates dependability and professionalism.
Requirements: Required Qualifications:Demonstrated expertise with Ipro Copy+, Excel, Readysuite (or similar), Adobe Acrobat required.Working knowledge of the litigation process with emphasis on discovery, document production, document management, coding and scanning procedures and use requiredExperience operating document scanning/conversion equipmentExperience utilizing software for scanningExperience using Microsoft WindowsExcellent communication skills, both verbal and writtenAbility to effectively work individually or in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policyAbility to work proficiently on a PC in a Windows environmentLifting up to 55 pounds or maximum allowed by current State Law with or without accommodationStanding, walking, sitting for long periods of time with or without accommodationAttention to detail is requiredHigh School Diploma (GED) requiredFlexible with work schedule required: Must be available to work off shift and/or overtime to cover during high volume production work 
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