Technical Support Analyst - VIP Event Posting
Location: US, TX, Sugar Land
Department: Technical Services
Employment type: Full-time
Industry: Information Technology and Services
Function: Information Technology
Company profile: Since 1986, we've offered world-class software that has changed how the construction industry operates. As we've grown, we've created an award-winning company culture that defines who we are, how we serve our customers, and how we treat each other on a day-to-day basis. We value culture fit above all else, so if you're ready to work for a company that treats you as family rather than an employee, your job search has ended.Like where you work and who you work with.  Our hiring process is all about finding the candidates who fit our company culture, which is why we only hire 1% of the people we interview. A job at HCSS is not just a job; it's a career, a new family, and a commitment to wellness that every person at HCSS takes to heart. Are you ready to start your journey toward a life-changing career?
Description: What is a VIP Event? The exclusive opportunity to have an onsite interview with our executive teamWhy?  Quick turnaround! Guaranteed interview! All you have to do is pass our online assesment and impress us with your resumeWhen? September 18th, 2014 from 3 - 6 PM (Interviews will take place in time blocks)What now? Apply! Also, if you a referred by an HCSS employee make sure to put them down as referral!Essential Position FunctionsFocus on customer satisfaction is the number one priority for our technical support staff and is what has made HCSS the leader in our industry. As the face of HCSS to our customers we are expected to live up to our reputation by reacting quickly, professionally and in a friendly manner at all times.  If you believe in superior customer service and rapport, HCSS may be the right place for you. We are always hiring for exceptional talent, and we have multiple openings for this position.A successful Technical Support Analyst will:Month 1:Demonstrate full understanding of Windows file sharing and permissionsProvide timely resolutions to customer reported issues, under supervisionDemonstrate understanding of basic functions on Android and iOS devicesContribute to an existing support project, exhibiting collaboration skillsMonth 2:Work independently to provide timely resolutions to customer reported issuesMaster the art of creating sufficiently detailed call logs for support ticketsWrite and maintain product knowledge base articlesMonth 3-4:Achieve average support survey rating of at least 9.5 out of 10Complete one process improvement ideaDemonstrate level of product knowledge required to participate in rotating after hours supportOne Year and Beyond:Lead complex support projects with minimal guidanceActively participate in the training of new Technical Support Analysts
Requirements: What We Look ForThe ideal candidate will have excellent problem solving, analytical, and people skills. If you excel at solving word problems, "thinking games", have strong math skills, and can quickly assimilate technical information, you may have what it takes to join the elite technical service representatives at HCSS. Our analysts spend the majority of their day talking with and helping our customers with their HCSS-related software problems over the phone, in one-on-one sessions, and trainings. They will also spend time working on various projects to enhance our service offerings to our customers.Non-Smokers only, please.
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