Windows Systems Administrator
Location: GR, I, Athens
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Insurance
Function: Information Technology
Company profile: Hellas Direct is a new insurance company founded in 2011 with the view of changing the way car insurance companies service their clients. We embrace transparency in everything we do and we believe that the Greek consumer deserves a better customer experience.The phrase 'Rethink Insurance' captures the essence of why we exist as a company. Our mission is to change the Greek insurance market, one policy at a time. To do so, we must challenge all assumptions and revisit the way things are currently being done. We are starting with a blank piece of paper and - with the help and support of our strategic partners - we want to redefine what customer service really means. We invite you to join us in our journey and to get to know us along the way.Hellas Direct is the trade name of HD Insurance Ltd, a Cyprus non-life insurance company. HD Insurance Ltd is regulated by the Cyprus Superintendent of Insurance and authorised by the Bank of Greece to carry out insurance business in the Hellenic Republic.
Description: Role ContextHellas Direct (HD) is a well-funded insurance start-up that is replicating the direct-to-consumer motor insurance model in Greece.Having analysed and evaluated 65+ off-the-shelf software systems, HD has decided that the best systems procurement strategy is to develop its own systems in-house.HD already has an excellent in-house development team and the systems needed to support HD’s innovative product offering and customer service have already been up and running (with all the basics that were needed to launch a direct-to-consumer on-line motor insurance sales website) since the 6th August 2012 with 99.97% availability.HD now requires an experienced and knowledgeable windows-based systems administrator to maintain and manage the company’s Microsoft ADDS infrastructure, all windows-based servers and desktops/laptops and all associated infrastructure (e.g. disk arrays, networking equipment, and so on).Role DetailThe Windows Systems Administrator will join the Technology Team and will work closely with the technology team management to ensure that all windows-based systems that the rest of the HD team depends on to carry out their duties are working optimally with the availability levels set by the business.Some of the activities that will need to be performed and/or managed include (but not limited to):Managing physical servers: ensuring all hardware components are healthy and working optimally, updating firmware, resolving issues;Managing all networking equipment: ensuring all are healthy and working optimally, updating firmware, resolving issues;Managing virtual (HyperV and VMWare) servers;Managing ADDS and GPO;Managing the enterprise-wide DHCP and DNS;Maintaining the enterprise-wide IP allocation register;Managing WSUS and ensuring all servers and desktops have all latest applicable updates applied;Ensuring all servers and workstations are properly protected against threats such as viruses and other malware;Ensuring all servers and data are regularly backed-up and that data integrity is guaranteed;Providing technical support to users.
Requirements: Education and Work ExperienceAt a minimum an excellent (2:1 or higher) undergraduate degree.  A technical BEng/BSc/BA degree in a Computing or Engineering based discipline is preferred but not required if substantial experience in the activities described in Role Detail above can be demonstrated;A minimum of 3 years of hands-on experience in Windows-based Systems Administration.Essential skills and hands-on experienceFluent in spoken and written Greek and English;Self-starter, with demonstrable ability to take initiative and work without detailed guidance;Structured problem-solving and analysis;Excellent interpersonal skills including the ability to identify and challenge assumptions intelligently and critically without causing offence;Strong interest in and deep knowledge and understanding of IT;Demonstrable experience in networking technologies and related MS networking software stacks and roles;Demonstrable experience in managing HyperV and VMWare virtual machines;Demonstrable experience in managing a non-trivial ADDS forest with more than one sites, GPO, WSUS and a network of windows machines;Demonstrable experience of ensuring data security and integrity (backups etc.).Desired (but not required) skills and hands-on experienceSophos UTM;Dell R610 servers;Google Apps Administration;SPIF and DKIM;General knowledge of VoIP technologies;Altitude Contact Centre Software Solutions (VBOX, Altitude, uAgent);Managing Amazon Web Services Windows instances;VBA.
Benefits: Very competitive salary depending on skill level and experienceAs this is very much a “start-up environment”, it provides an opportunity for successful applicants to be more directly involved in the general shaping and direction of the windows infrastructure of the company, to pick up some useful general business skills and to interact with end-users directly.
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