Customer Service Associate 
Location: US, TX, Austin
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Food Production
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Austin, TX. The right candidate will be an integral part of our talented team, supporting our continued growth.Attire:Professional, Business-Casual attire required Monday through FridayLobby Appearance:Lobby ambassadors are responsible for maintaining a pleasant and businesslike atmosphere in their lobby.The lobby ambassador is responsible for submitting cases through on-line case management system for all maintenance or janitorial issues regarding the lobby as well following up as needed to ensure timely completion.To assure a pleasant, businesslike atmosphere in the lobbies and avoid giving the appearance of a distribution center, all incoming and outgoing packages must be kept behind the reception desk.Only business related material may be displayed on lobby tables. All promotional materials displayed in the lobbies must be pre-approved Guest Activity:The lobby ambassadors (LAs) responsibility is to provide callers with professional, courteous and prompt assistance.Ensure all admissions onto property possess a badge i.e. employee, temporary, guest badgeThe lobby ambassador is responsible for notifying employees or contractors that they have guests waiting for them in the lobby.Heavy customer interactionFull support provided to all customers, partners, and guestsConsistent lobby coverage with timely attention to information requestsRespond to all emails within a 48 hour time periodRespond to all voicemails within a 24 hour time period and/or next business dayHand out floor plans to site residents and guests as requestedCollect and document lobby activity on a daily basis Administrative & Workplace Resource Support:Lobby ambassadors are available to work on various projects for employees: moderate to complex clerical and administrative assignments on an as needed basis.Post and distribute signage for events as needed and approvedParking pass/validation as neededResponsible for site notification through manager of lobby schedule changesInteract with cross functional teamsSubmit WPR service requests for facility related cases as identified by the lobby ambassador or employeesLiaison to building planner from site contactsRecommendations for updates to floor plansConduct and submit audits as requested Concierge Support:Lobby ambassadors are also responsible for maintaining a pleasant and businesslike atmosphere in their lobby.Forward landlord updates regarding events/activities: repairs, holiday/weekend/late night hours, security, parking, shuttle services etc.Provide assistance regarding:Addresses to key hotelsMedical businessesFitness centers: Off-Site Fitness Program Global Fit & IFCNTransit informationFloristsCaterers near siteDirections from the site & recommendations from residents on points of interestTravel resources: Airline links, Limo Services, Bus information {public and private} Safety & Security:Lobby Ambassador will assure that security policies and procedures are strictly enforced.Comply with (Federal) employee/guest requirements (applicable to specific lobbies)Comply with employee Temporary badge policiesMaintain lobby emergency reference informationAssists with all access control issues for and Building ManagementBadge requestDistributes badgesAuthorized Badge Photographer as based on SAS requests/requirementsComply with Federal I-9 requirements (applicable to specific lobbies) Distribution:Support and comply with WPR Distribution Program per defined standards and processThe lobby ambassador will assist with incoming and outgoing packages. (applicable to specific lobbies)Post & distribute mail daily (applicable to specific locations)Maintain & organize mail room (applicable to specific locations)Direct employees as needed to the Mail Distribution Center for additional support Office Supplies:Support and comply with WPR Office Supply Program per defined standards and processDirect employees to iProcurement for orders Conference Room Assistance:Direct catering coordination of delivery for customer events and staff meetingsIf available onsite, priority catering through Bon AppetitAdvise and confirm conference room logistics: size, capacity, location, setup, equipment, proxy information, and/or availabilityAct as proxy for all offline/private conferenceSpot check and light cleaning of the roomsStraighten chairs and maintain proper furniture arrangements. Remove any trash left in rooms as necessaryProvide AV basic set-up and minor trouble-shooting support (Access, power on/off, TV, VCR/mobile unit set up).  Contact audio/video tech support to troubleshoot any issuesSubmit WPR case should rooms require IT support, cleaning, repairs, maintenance, or equipment/furniture replacement TelePresence (TP) Meeting Room(s) Liaison:TelePresence is a high definition resolution technology category using advanced visual, audio, and interactive technologies that delivers a unique, real time, “in person” conferencing experience via a network.Spot check and light cleaning of the roomsStraighten chairs and maintain proper furniture arrangements. Remove any trash left in rooms as necessaryDO NOT provide scheduling or technically related support to the TP rooms; direct TP booking inquires to internal Cisco resourcesCoordinate TP escort for guests with onsite Administrative SupportEscort meeting participants to and from the TP conference room(s) as needed (not applicable to all lobbies)
Benefits: Minimum Requirements:Minimum of 6 months customer service related experience requiredHigh school diploma or equivalent (GED) requiredPreferred Qualifications:Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)Experience running mail posting equipment a plusExcellent communication skills both verbal and writtenLifting up to 55 lbs with or without accommodationsWillingness and availability to work additional hours if assignedWillingness to submit to a pre-employment drug screening and criminal background checkAbility to effectively work individually or in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policy
Fraudulent: 0