Agent-Inbound Customer Service
Location: US, TX, New Braunfels
Department: Operations
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Telecommunications
Function: Customer Service
Company profile: OUR EMPLOYEES DRIVE OUR BUSINESSA challenging career awaits you at IBEX Global. A market-oriented approach to work, stimulating assignments, and a high-performance culture make our work environment demanding but exceptionally fulfilling. We offer flexible work schedules and an opportunity for associates to be as independent as their ambition and personal commitments allow them to be. Compensation and professional rewards are competitive and commensurate with performance and work ethic.Our work culture is characterized by employee satisfaction initiatives because great customer interactions are only possible with motivated individuals. We leverage the diversity and tenacity of our employees to foster a competitive but team-oriented environment. Group activities, community outreach and business strategy retreats are integral parts of our culture.
Description: Are you ready to start your sales career with a growing organization in a call center sales and customer service role, then consider joining our growing inbound team. IBEX Global is rapidly growing and we’re looking to quickly ramp up entry level Call Center Customer Service Representatives that will be responsible for taking inbound calls from clients, selling telecommunications products and services. At IBEX Global we’ve been delivering superior customer services for over 10 years, as a business process outsourcer offering an integrated suite of services that supports an expansive array of client facing solutions. Job Responsibilities:• Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism• Offers alternative solutions where appropriate with the objective of retaining customers’ business• Assist new customers as they complete the card activation process and provide a positive first impression of the account.• Gather all required data necessary to sell the Account products/ services• Explain product feature and benefits, thoroughly answering questions and setting proper expectations for the product and enrollment process• Accurately process information in Account's CRM system• Identify opportunities for process improvements in customer service that lead to higher standard of service for Account customers• Identifies and escalates emerging product or customer dissatisfaction issues• Meet required metrics or service level required by clients• Adherence to the company policies and work standardsInterested applicants must include a full resume on the online application for consideration.Thank you for your interest in employment with IBEX Global.
Requirements: In this role you should have strong interpersonal communication skills with a confident and outgoing personality. RequirementsAdditional requirements of the position include:• High School Diploma or equivalent• 6 months’ experience in a sales or service related role• Basic computer skills• Excellent verbal and written communication skills• Ability to utilize basic math computation skills, preferred• Required to work a flexible schedule that provides needed coverage for customer service levels.• Required to read and follow all company policies and procedures.Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.• Background and Drug Screening is required.
Benefits: Benefits :We offer our employees the following comprehensive benefits plan• $10.50/hr during training• $11.00/hr + commission in production upon the successful completion of training• Medical, Dental, Vision Insurance• 401(k) with company match• Paid Time Off• Paid professional training
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