Inside Sales Representative (Phoenix)
Location: US, AZ, Phoenix
Department: Sales
Function: Sales
Company profile: Our HistoryFounded in 1929 by Earl Bertrand Bradley, the company began selling products for Knape and Vogt Co. of Grand Rapids, Michigan.With the opening of the Los Angeles branch in 1929, the company became a wholesale distributor specializing in store fixture and specialty hardware such as drawer slides, hinges, brackets and standards. In 1943 branch offices were opened in San Francisco followed by Seattle in 1956.The company’s market position and business began to grow during the late 1950′s and 1960′s after adding Wilsonart’s high-pressure laminate line to its product mix.During the 1970′s under the leadership of E.B. Bradley’s son Robert E. Bradley, Sr., two new branches were opened; San Diego in 1972 and Portland in 1976. Significant product additions were the Blum line of European hinges and drawer slides and Accuride precision ball bearing drawer slides. A greater emphasis as a supplier to the Cabinet and Furniture industries was taking hold.Since the opening of the Anaheim branch in 1995, the company has been consistently growing.In 1998 the company entered the cold press lamination business by opening 3 locations of its West Coast Laminating subsidiary in the Los Angeles, San Francisco and Pacific Northwest marketplaces.Our OwnershipUp until January 4, 2009, the company operated as a 100% family owned business.On January 5, 2009, Industrial Opportunity Partners (“IOP”), a private equity firm based in Evanston, IL. partnered with Robert Bradley, Jr. in aquiring the stock of E.B. Bradley Co. and its subsidiaries from its current shareholders.
Description: Position available is located in our Phoenix, AZ location.Provide internal and external sales and customer service support within a call center working environment.
Requirements: Essential Job FunctionsResponsible to know and comply with all Company policies and procedures including safety and fleet safety policies and procedures;Answer incoming calls;Input orders;Order processing;Providing customer quotes;Check stock and inventory levels;Track and monitor orders;Interact with customers, vendors, Operation Managers and Outside Sales Reps;Provide technical support to customers and Outside Sales Reps;Resolve product application issues;Provide support to Outside Sales Reps;Filing, faxing and e-mailing;Assist at Will Call Counter;Organize catalogs;Practice good housekeeping maintaining a clean and safe working environment;Attend and participate in product and skills training classes, events and seminars;Develop and maintain product and industry knowledge;Some independent decision making in the areas of pricing, product sourcing, prioritizing tasks and time management;Continue to be knowledgeable and well trained on the products that you sell;Promote products and provide add-on suggestions to customers;Develop and maintain good working relationships with vendor reps and participate in ridealongs and training events with them;Participate in trade shows and events:Participate in product knowledge training events from manufacturers and vendors;Participate in promotions and spiff programs;Promote next-day delivery and one-stop shopping;Build and maintain long lasting business relationships and partnerships with clients;Assist customers by resolving issues and complaints;Complete required paperwork and reports as required by the Operations Manager;Trouble shooting and problem solving;Resolve issues with internal and external customers;Take advantage of all sales tools that are provided by the Company;Assist in resolving delivery issues and making special deliveries;Participate in training and technical support provided by Outside Sales Reps;Monitor inventory and assist in stocking decisions;Maintain a high level of customer service, professionalism and integrity;Perform housekeeping duties within your work area maintaining a clean and safe working environment.Non-Essential Job FunctionsPulling orders;Must assist others and perform additional tasks as directed by the Regional Sales Manager.Skills/QualificationsMust have a basic understanding of the selling process;Product and industry knowledge is preferred;A general knowledge of woodworking tools and equipment;Must have excellent time management skills;Prioritization, Organization, and Execution — ability to multi-task in a stressful, fast paced working environment;Attention to Detail,;Must be highly organized;Excellent Verbal and Written Communication skills;Must have the ability to interact effectively with individuals throughout all levels of an organization;Proficient in standard business software, including Outlook, Excel, Word, Access and PowerPoint.QualificationsTo perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions of the job.RequirementsHigh School Diploma or GED;Bachelor degree in business administration, marketing or equivalent preferred;1-3 years of inside sales and/or call center experience.Building industry experience is a plus.Physical DemandsRequires the ability to walk, stand, carry materials, stoop, kneel, bend at the waist, reach overhead and climb stairs:May require sitting and/or standing for long periods of time;Will be required to lift up to 50 lbs occasionally;Working EnvironmentWork is performed within a diverse environment;Some work may be performed within a general office environment;Some work may be performed within a manufacturing and warehouse environment;Work will also include extensive operation of an automobile;Exposure to moving mechanical parts, machinery, fumes, airborne particles, dirt, dust and chemical fumes;The noise level in the work environment is usually moderate to loud and may require hearing protection.Safety shoes and eye protection may be required at times.Temperature environment range is approximately 30°F to 110°F.SummaryThis position description identifies the key responsibilities, expectations of performance, qualifications and work environment as outlined in the contents.  It is neither intended nor possible to list all tasks and variables the employee may be required to perform or conditions the employee may be subject to.  Employees are expected to follow any and all job related duties and responsibilities, as may be reasonable assigned by management.As an Equal Opportunity Employer, E.B. Bradley, Co. is committed to a diverse workforce.
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