Digital Account Manager
Location: GB, LND, London
Department: Client Services
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Company profile: With offices across UK, mainland Europe, Australia, New Zealand, and the United States, Squiz helps clients across the globe to engage their audiences online. We don't just build websites; we build the technology that powers them.But brilliant technology is only half the story. To build great websites, you need to truly understand your clients (and their customers too). Which is why 'engaging people' is not just our tagline – it's our promise.
Description: Responsible for managing multiple relationships and fostering a portfolio of clients, managing key aspects of the sales, service delivery and relationship management cycle to ensure client satisfaction and Squiz reputation. This includes coordinating the process and execution of requirements gathering during the analysis and developing specifications and scoping, scheduling and coordinating resources with the Project Managers in order to ensure the delivery of projects are on time and in budget and ensuring strong client relationships.  Responsible for managing key accounts assigned to them to successfully up sell and cross sell effectively in order to contribute to the sales targets that are set on the companies existing business portfolio. This includes understanding the accounts organisational structure and business needs and mapping them against Squiz products and services to deliver a coherent strategy.Responsible for achieving a professional perception within the work place and being a positive professional influence on all other team members.Key focus:Always maintaining and demonstrating high quality delivery of the Account Management team standards, including, but not limited to:Contact reportingMeeting agendasSquiz client JourneyStatus and Progress reportWeekly project dashboardClient quotesManaging contractual arrangements between Squiz and Clients for multiple and diverse projects. Identifying any issue that jeopardizes either the contractual obligations or the agreed scope and timeline and escalating these:In the first instance convening a direct discussion or meeting between the client and the relevant project team members.In the second instance convening a direct discussion or meeting between the CSD and the client.Achieving timely and seamless service delivery/project management and ensuring effective allocation of resourcesFacilitating the work flow and managing project scope in order to achieve agreed deliverables and time framesBalancing the needs of all stakeholders (i.e. clients, Squiz production staff, peers and managers) and ensuring an effective and timely communication schedule.Maintaining a commercial focus and encouraging the use of Squiz products and services to existing clients.Assist the CSD and PM to foster a motivated and productive approach in the project team regardless of the stage or status of the project.Interpret client information and requirements in order to identify business requirements/issues and provide an effective solution to meet those requirements within contractual arrangements and ensure client satisfaction.  Providing excellent and proactive customer service at all times, whether it be face to face, electronically, or by telephone, and regardless of project status  Identifying opportunities for the provision of future services to clients and managing these opportunities through the sales cycle and to close.Understanding the impact of activities upon client organisations and other internal stakeholders within Squiz UK Ltd and always plan on how to prevent issues arising.Adhere to reporting, guidelines and standards as set out in the PLC to ensure that the ongoing delivery of services to Squiz clients meets the highest professional standard
Requirements: Skills and Experience:Excellent written and verbal communication and interpersonal skills to facilitate the achievement of targets, proactively anticipate and respond to client needs, and to balance needs of all stakeholders.Experience in negotiation, management and risk management for project implementation. Sound analytical and problem solving skills.Excellent organisational, time management and prioritisation skills for managing multiple projects simultaneously and meeting project deadlines.Strong reporting and documentation skills.Strong commercial acumen and the ability to see the business impact of client requests and service delivery and identify sales opportunities.Sound analytical and problem solving skills.    Formal project management qualifications would be well regarded.  The ability to adapt and be flexible, and to respond positively to constant change and demands  Shows good initiative and confidenceTo be receptive and approachable 
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