Assistant Training and Quality Development Facilitator
Location: US, VA, Virginia Beach
Employment type: Full-time
Required experience: Associate
Industry: Financial Services
Company profile: Tidewater Finance Co. was established in 1992 for the initial purpose of purchasing, and servicing retail installment contracts. There are two divisions: Tidewater Credit Services, providing indirect consumer retail finance options and Tidewater Motor Credit, providing indirect consumer auto financing. We remain committed to offering a partnership with the dealers and consumers to create a WIN-WIN-WIN situation. Our success relies solely on the success of our dealers and our consumers.Full time positions include the following benefits:40 vacation hours after 6 months of employment, 80 vacation hours after 1 year of employment6 paid holidays as well as an anniversary holiday benefitPaid personal and sick leave after 90 days of employmentFull benefits to include health, dental, life and disability insuranceA 401k plan with a company match after 6 months of employment based upon a quarterly entry dateIncentive bonuses for individual and team goals (certain positions)Bilingual Spanish eligible for differential pay
Description: Tidewater Finance Company, located in Virginia Beach, VA has a full-time position available for an Assistant Training and Quality Development Facilitator in our Active Collections Department. Our mission as a company is: To provide diverse lending solutions for our dealer network while promoting employee integrity, teamwork and an uncompromised level of customer service. Qualified candidates should possess the following characteristics including, but not limited to:• Excellent interpersonal skills with the ability to provide constructive feedback to management and staff, strong decision-making and time management skills• Ability to communicate effectively and professionally both verbally and written• Experience with, or the ability to learn, collection practices and procedures• Proficient knowledge of Window based software applications (i.e. Word and Excel)• Ability to work independently, multi-task and implement new conceptsPlease submit your resume and salary requirements to Tidewater Finance Company, 6520 Indian River Road, Virginia Beach, VA 23464, Attn: Human Resources Department. If you choose to fax or email your resume, our fax number is (757) 424-9651 and our email address is #EMAIL_169ac3804e2da6e0514e5ef76c29f157f41d80451b486889d9aa#PHONE_4dbd33c1dede3cec472e02df8f201e27aa330a9a201578720111c840de9d8117##
Requirements: The duties for this position could include, but are not limited to:• Develop and implement training and coaching for employees at various service levels• Ensure adherence to company policies and procedures in addition to compliance of state and federal regulation• Evaluate the overall work quality for those in training and establish follow-ups as needed• Audit and monitor representatives’ inbound and outbound calls as well as account documentation• Provide feedback and recommendations to Management regarding employee training progress• Handle and address employee issues as needed• Other duties and responsibilities as assigned by management
Benefits: We offer a competitive salary based on experience and a comprehensive benefits package. If you are interested in working for a dynamic and collaborative financial services company, then Tidewater Finance Company is the place for you!Tidewater Finance Company is an equal opportunity employer in all aspects of employment without regard to race, age, sex (including pregnancy), marital status, religion, disability, genetic information, military status or any other characteristic or status protected by law.  Tidewater Finance Company includes Tidewater Motor Credit and Tidewater Credit Services.
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