Technical Account Manager & Onboarding Lead
Location: GB, , London
Department: Sales
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Marketing and Advertising
Function: Sales
Company profile: Axonix is a global mobile advertising technology company that's powered by a platform with a 4 year history of leading the market. Using technology acquired from Mobclix, the world’s first RTB-enabled mobile ad exchange, Axonix offers a fully transparent programmatic trading platform that enables publishers to sell their mobile advertising inventory in real-time to brands, agencies and ad networks globally.We serve billions of ads per month across more than 150+ countries, working with our 100+ demand partners globally to achieve industry-leading CPMs, CTRs and fill rates. With built-in fraud detection controls and data-driven targeting options, we help advertisers to secure the optimal ad inventory that will deliver the best campaign results for them.Axonix is headquartered in central London and backed by Telefonica and private equity group, Blackstone.OUR PHILOSOPHY TO HIRINGOur technology serves billions of mobile ads every month, across more than 150 countries. Our company is truly global in scale. We're growing so fast we need to hire the best people out there.People who thrive on fresh challenges. People who want to see their work make an impact, right away. People who demand a lot from themselves and others. We hire someone when we’re sure “There’s no better person for this job, and no better person we’d rather work with.”We know people are our most important asset. If you're exceptional at what you do, we want to hear from you. The next stage in your career could start today.
Description: To strengthen its post-sales account management team, Axonix is seeking an experienced On-Boarding Lead / Technical Account Manager. Reporting directly to the Head of Post-Sales, the On-Boarding Lead is responsible for ensuring the timely integration of new Publishers onto the Axonix platform, as well as the delivery on-going technical support and account management to our Publisher partners.This is an exceptional opportunity for a talented and experienced technical account executive to take a step into a critical role within an exciting new business. You will work directly with the supply-side sales teams and other post-sales account managers to drive all new publisher integrations and support the process hands-on with technical support where necessary. As a key member of the commercial team, this role will be directly involved in account activity from pre-sales all the way through launch and on-going account management.The successful candidate will demonstrate technical expertise in ad serving and ad network operations, particularly in a mobile publisher context. You will be detail-orientated and proactive in identifying opportunities for the business, ensuring these are followed through with flawless execution. You will be a passionate problem solver who excels at delivering first class customer service.This role is based in London but will be required to support publishers globally.
Requirements: Core role objectivesOwn the technical integration and account setup processes that enable our publishers to drive revenue quickly. Develop, document and execute the onboarding processes required for a wide range of customers.Deliver ongoing customer support to publishers to identify and resolve technical issues quickly and effectively to maximise revenue.Identify Publisher requirements and work with the Head of Product to integrate these into the Development Roadmap.Provide exceptional customer service to ensure Axonix is regarded as global best-in-class. Key responsibilitiesOwn all integrations from new supply and demand partners. Define the process, provide all technical documentation and deliver exceptional service to ensure on-boarding is quick and effective.Actively support the integration process through hands-on technical support where necessary. Ensure all technical issues are resolved quickly.Develop tracking tools in order to monitor the status of publisher and demand accounts that are being on-boarded and track escalations.Actively respond to high-level escalations for clients relating to discrepancies, blanks, lost impressions etc.Build technical expertise in all aspects of the Veyron platform and act as a subject matter expert both internally & externally.Participate in on-site and quarterly business reviews with clients to review technical issues.Collaborate with cross-functional teams to deliver results and meet account goals.Develop deep understanding of Publisher requirements and feed these to the Product and Development teams for integration into the product roadmap.Deliver exceptional best-in-class customer service, to both internal & external stakeholders, at all times.  Personal qualities and experience we are looking forBA/BS degree or equivalentMinimum 2 years admin-level experience in an ad serving or ad operations role, preferably within mobile programmatic.Minimum of 2 years experience in client-facing, technical services/support roles.Proven ability to troubleshoot issues related to ad serving (html, javascript, CSS) and iOS & Android SDK implementations.Understanding of Relational and NoSQL DatabasesFirm grasp of the programmatic ad tech ecosystem with experience working with advertisers, agencies, networks, DSPs and/or data providers.Personable account manager, with experience of engaging directly with clients to provide exceptional customer service.Exceptionally well organized, reliable, enthusiastic, with a can-do work ethicSuperior communication skills with the confidence to engage with senior level clients.Flexible, start-up mindset and proven success in fast-paced environments, with the ability to juggle multiple client deadlinesDemeanour that is calm under pressure with the motivation to do what it takes to finish the jobCapacity to work with all teams, including sales, marketing, business development, product management, and engineeringStrong written and oral communication skillsLanguages – Fluency in English essential; business-level Spanish or Portuguese an advantage but not essential
Benefits: Competitive salary according to experienceAnnual bonus schemeGenerous flexible benefits packageEquity package
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