Director, Client Services
Location: US, , 
Company profile: Marketing Evolution is a place where innovative marketing minds, advanced data science, and visionary technology meet. We offer software and strategic consulting services to help marketers plan, measure, and continuously improve their performance and unlock ROI.
Description: Company OverviewMarketing Evolution is a place where innovative marketing minds, advanced data science, and visionary technology meet. We offer software and strategic consulting services to help leading marketers plan, measure, and continuously improve their performance and unlock ROI. Position OverviewDirectors are a critical linchpin on the Marketing Evolution team, as they oversee and guide the work efforts we execute with our clients. Directors lead the daily communications and relationships with clients, and coordinate across internal team members in Client Services, Modeling and Analytics, and Software Operations. Ultimately, Directors are responsible for driving high-quality work that produces true insights and recommendations that tie to measurable client value (vs. simply delivering “data”).  Key characteristics of a strong Director include:Excellent communication (both verbal and written), interpersonal, and managerial skillsAbility to analyze and interpret complex sets of data and information and turn them into actionable insights for clients; superior ability to display complex data and information in an easy-to-understand mannerStrives to be a positive mentor / coach and role model to their team members, playing an active role in developing their growthA sense of urgency in executing work, sometimes under tight deadlines, and the ability to multi-taskRelentless attention to detail and accuracyStrong project management skills and the ability to lead a cross-functional teamAn ongoing desire to go beyond project-specific work, be innovative, and bring new ideas to the table to improve the overall data management and analytics process5-10 years of experience; 4+ years of management consulting or marketing analytics experience idealWhile media and / or analytics experience is certainly a plus, more than anything we are looking for extremely smart, intellectually curious, highly motivated team members that fit well within our fun team and working environment.ResponsibilitiesThe Director’s general responsibility is to manage the team of people performing day-to-day execution of multiple software and analytics projects.  Some specific responsibilities include:    “Own” day-to-day client relationships and deliver value on the project that will build ongoing client relationships–         Lead client conversations and presentations–         Develop personal credibility with key client stakeholders, with the goal of becoming a “trusted advisor”–         Support senior team members in building relationships with the most senior clientsOversee the delivery of our software and analytics products to clients–         Act as a “hub leader” by coordinating between team members, setting priorities, and ensuring that everyone is communicating openly, all while fostering a positive team culture–         Oversee project timeline and roadmap; ensure the project logistics are on track by guiding analysts’ project management; be a hands-on project manager when complex situations arise–         Translate client and internal questions into research plan and analytical approach–         Maintain high standards for accuracy–         Develop a deep understanding of our software, becoming an expert user and learning its inner workings and nuances–         Train clients on how to use our software–         Create and review PowerPoint presentation materials–         Take ownership over all of the software and analytics delivered to clientManagement Responsibilities–         Develop team member careers effectively so that junior team members become equipped to move from Analysts to Senior Analysts, and from Senior Analyst to Directors–         Manage team members so that skillsets are matched to appropriate tasks and timelines are managed within the team to execute against client expectations–         Manage “upwards” to involve AVPs, VPs, C-level staff and sales teams at appropriate points throughout a project to troubleshoot, help over-service clients, and effectively run the teamCompany Building Responsibilities–         Participate in or own innovative firm-building activities / efforts:  the further advancement of Marketing Evolution as a market leader and great company depends on the contribution of all its team members.  We expect individuals at all levels of the organization to help define and participate in these efforts.Metrics for SuccessAll employees have annual career growth goals based on their position and core skills/development areas;  all Client Service team members receive performance reviews bi-annuallyClient satisfaction and the ability to form long-lasting client relationships is a measure of success for our entire companyAbility to recognize and implement strategies or processes to improve efficiency, while maintaining flawless project execution Marketing Evolution Cultural ValuesWe seek candidates who are excited to work at a company with the following cultural values:Disrupt the norm: Cherish the opportunity to find better ways to do things, regardless of how disruptive or initially painful it might be.Dissent then execute: Raise issues and fixes in the planning stage, but when it’s time to execute, execute diligently and without reservation.Test and learn: When developing new processes or features, link it to a hypothesis, and evaluate that hypothesis without bias.Nothing is impossible: Imagine what’s possible and then have the discipline to execute it. One without the other is not valuable.Defect is treasure: Every mistake is an opportunity for the organization to learn and make improvements.Share success: Given how hard it is to promote change in our industry, celebrate each success along the way.
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