Desktop Support Technician
Location: US, FL, Jacksonville
Department: Studio IT services
Employment type: Full-time
Required experience: Associate
Industry: Media Production
Function: Information Technology
Company profile: GPL Technologies is a solutions provider focused on the design, implementation, and support of high-performance information technology systems.  Founded in Los Angeles, California in 2003, we draw on over a decade of expertise as trusted technology advisers, adding value for our customers by offering unique methods of improving IT efficiency, streamlining complex systems and environments, and reducing the costs associated with acquiring and maintaining IT systems. GPL cut its teeth serving the intense requirements of customers in the media and entertainment industry.  We bring that work ethic with us to every customer: time is money, deadlines are non-negotiable, and the show must go on.  Our company is comprised of creative, independent thinkers with a passion for technology.  We love big data, fast networks, and solving the problems posed by today's digital media production pipelines.If serving clients who think a quarter petabyte of storage is a starter system sounds like fun to you, or if you love dealing with the dynamic people and personalities in the fast-paced media and entertainment industry, we might be a great fit for each other.  Send us your resume and lets talk.
Description: This is a staff position after a 90-day trial period. We are looking to fill an entry-level IT position that will expose the candidate to unique technologies and workflows seldom seen outside of Hollywood.  The ideal candidate will be outgoing, possess a strong self-starting, can-do attitude, and be able to handle strong personalities in a high-pressure environment with tight deadlines.  All candidates should have a strong desire to learn to support both graphic artists and film tools like Adobe Premiere and Photoshop, and candidates with prior experience using those applications or experience supporting editorial/post-production environments will receive preferential consideration.The position of Desktop Support Technician will be required perform the following duties for a media production facility:Provide onsite Desk-side support to artists and production staffPerform maintenance on desktops, servers, and storage as instructed by the senior teamManage equipment including OS installation, system re-imaging, application troubleshooting, etcProvide smart hands to handle onsite maintenance as directed by senior engineering staffProvide any other support necessary to ensure production continues to run smoothlyManage data on a Harmonic Mediagrid storage systemSupport Video Production applications including Adobe suite and Houdini to ensure that artists and supporting staff can hit deadlinesAssist in workflow and standard operating process optimizationSupport the I/O manager to ensure that data is being managed efficientlyRegularly back up production data, and periodically test backups to ensure backups are operating correctlyWork to implement and support asset and production management softwareEscalate complex issues to senior engineeringLog all issues in ticketing system with accurate timekeeping and comprehensive descriptions of work done
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