Account Manager
Location: US, PA, Philadelphia
Department: Project Management
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Project Management
Company profile: WebLinc is the e-commerce platform and services provider for the fastest growing online retailers. WebLinc’s modern, agile technologies and strategic expertise empower companies running global, omnichannel commerce operations, and enable retailers to consistently out-pace the competition.Our industry-leading eCommerce platform enables us to create solutions that are a unique reflection of your brand, your customers, and the experience you want them to have.That’s why WebLinc was a natural a choice for both Nasty Gal, a high fashion retailer, and The W. Diamond Group, the purveyor of some of the most iconic and traditional American apparel brands. It’s why Healthy Directions chose WebLinc to sell to its technology-averse customer base and Deep Discount used WebLinc to design and develop a site for its base of tech-savvy customers.While we always start by getting the online shopping experience exactly right—that’s just the start. WebLinc backs that up with merchandising tools that increase traffic and page views. A discount and promotions engine that leads to higher conversions. Recurring order tools to drive sales through easy repeat purchasing. And did we mention our innovative mobile and social integration capabilities?Let’s face it, in eCommerce there are very few second acts. It’s all about capturing and holding on to customers the first time. You need to deliver the right experience, right away. WebLinc understands that, arguably better than anyone else. That’s because we have been creating successful online strategies for longer than almost anyone else—since 1994.We pride ourselves on being eCommerce leaders and innovators. The same goes for our clients. They stay with us because the innate flexibility of our WebLinc platform keeps them at the cusp of the ever-changing eCommerce curve. Clients don’t outgrow our platform because our platform grows with our clients.Ask any of the clients mentioned above. Ask Free People, BHLDN, AAA, Bausch & Lomb, Universal Companies, Deep Discount, Football Fanatics, #URL_0ce492aaec0f25afb9266ff36c8e180f940b9e56aa60449d71208dda77fbef9a# and scores of others.An eCommerce leader proven at some of the most demanding and innovative online retailers and wholesalers—Why settle for anything less?
Description: Day to day, the personable and experienced Account Manager will engage with top-tier eCommerce clients and work with internal client-teams to foster relationships and drive business opportunities. The Account Manager will develop and deepen our client partnerships by maintaining open lines of communication and being pro-active to achieve satisfaction. Working closely with internal project managers, the sales and marketing teams and the client, the Account Manager will identify, pursue, and close new business opportunities.ResponsibilitiesEngage with clients through various mediums on a regular and ongoing basis to help drive their growth and innovationCollaborate with internal project managers and the sales/marketing team on a routine basisUtilize company resources for continued client education and proficiency with the WebLinc eCommerce platformProvide feedback and insight on clients’ digital marketing strategies and tacticsKeep abreast of current best-practices, research, industry standards, competitor-activity and trendsControl the monitoring of core analytics; report on and use data to identify opportunities for new business opportunities and tactical improvementPresent regular, periodic analysis and metric reviews with Project Managers and clientsSpearhead bi-annual strategic business reviewsForecast for assigned portfolio of clientsAssist in resolving client issues with internal client teamInvolvement with WebLinc’s annual User Group Conference
Requirements: Skills RequiredMinimum 5 years eCommerce, eMarketing and/or Retail experienceMinimum 5 years Account Management experienceMinimum 5 years working in a technology solution/services environmentSense of humor!Proven ability to grow existing book of businessDemonstrated experience in building relationships with senior client team members and the ability to navigate up the corporate communication pathsTrack record of managing contractual and renewal activities with senior level contactsComfortable with public speaking and experience with presenting complex ideas to a mixed team audience including C-level executivesAbility to create marketing briefs, creative briefs, technical requirement documents and the experience to communicate those documents affectively to internal colleagues and clientsExperience working with developers, project managers and support departmentsDemonstrated ability to create and present quarterly and annual reviews to both clients and internal executivesStrong project leadership and presentation skillsTrue understanding, appreciation for, and ability to display an autonomous work style and maintaining self-driven efficiencyBe comfortable with and willing to travel up to 25% of the time while performing effectively in various environmentsBonusUnderstanding of eCommerce and eMarketing principles, best practices, and technologyInterest in and knowledge of FashionExperience in approving invoices and quotesExperience in creating business plansExperience in creating and managing marketing calendars and campaignsExperience in creating and maintaining P&L’sExperience in sales and business forecastingExperience with Salesforce and the Atlassian tool set (Confluence, Jira, etc.)Experience in retail, fashion, design, UI/UX, distribution or manufacturing
Benefits: Health & WellnessMedical planPrescription drug planDental planVision planFlexible spending accountShort-term disabilityLong-term disabilityGym reimbursementFinancialCompetitive salariesReferral and ad-hoc bonusesSimple IRA with company matchLife insuranceTransit reimbursementCollege savings plan (529)Mobile phone and plan reimbursementWork & Family LifeFlexible hours9 paid holidays2+ weeks combined vacation, sick and personal daysCompany trips/outingsWebLinc Day!
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