Customer Service Associate - Part Time 
Location: US, RI, Warwick
Employment type: Part-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description:  The Customer Service Associate will be based in Warwick, RI. The right candidate will be an integral part of our talented team, supporting our continued growth.Duties and Responsibilities:Maintain highest levels of customer care while demonstrating a friendly and cooperative attitude at all times.Demonstrate flexibility in satisfying customer demands in a high volume, production environment.Know, understand and adhere to business procedure guidelines at all times.Take direction from supervisor or site manager as required.Participate in cross training of responsibilities as appropriate.Maintain all logs and reporting documentation as required.Understand and adhere to all safety procedures.Effectively communicate both verbally and written, with clients and company personnel.Effectively work individually or in a team environment.Demonstrate competency in performing multiple functional tasks.Receive, count and verify all incoming mailEnsure all time guidelines are met for deliveries and notify client.Maintain required documentation for all goods received.Make internal deliveries as required and pickup outgoing packages, etc.Prepare and package outgoing materials to prevent in-transit damage.Prepare all appropriate shipping documentation, including customs formsMaintain excellent relationships with all drivers, carriers, etc.Participate in cross training and assist in various Mail Center activities (sorting mail, metering, folding, inserting, courier delivery, etc.)Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express and DHL.Lift large bundles of mail, overnight packages and shipmentsMust be able to sit/stand for long periods of timeMust be able to lift 50lbs.+ onto hand truck for deliveriesMust be able to carry mail/parcels for delivery around site campusHandle time-sensitive material like confidential, urgent packages.Adhere to all Federal, State, Local and Company safety and security regulations and policies.
Requirements: Education:High school diploma or equivalent (GED) requiredExperience:Minimum of 6 months customer service related experience preferred.Essential functions of position require:Handling upwards of 50 poundsAbility to walk, sit, and/or stand for long periods (possibly entire shift).Must have a valid drivers license with a clear driving record (clear is defined as fewer than three moving violations within the past three years).SAP systems knowledge a plus, will train.Microsoft Office knowledge required: Word, Excel, Powerpoint.  Must type. 
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