Customer Service Representative - Management Training Program
Location: US, IL, Chicago
Department: Customer Service
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Company profile: NY Marketing Firm is family-owned and operated right here in New York, NY. Other companies may offer similar services, but our services are the best, and come with a personal touch. We are not your typical advertising agency. We employ a wider range of disciplines that approach the marketing challenge from many different fronts: Branding strategies, CSR , Direct Response, Promotions, Marketing Collateral, Public Relations, Internet Media, Event Marketing, Corporate Identity, and anything else that helps move the sales curve in the right direction. No longer is a marketing plan confined to radio, TV and print. The world is at our fingertip! ​ Most important, we approach every marketing challenge from a strategic point of view - we stay focused on the big picture, where success is always in sight. We embody the T.E.A.M atmosphere, where Together Everyone Achieves More!!! NY Marketing Firm was founded in June 2010. Since our inception, We have secured contracts with the largest telecommunications providers, cable providers, energy providers, and finance titans. Furthermore, we have expanded our operations and brand to various markets throughout the country. We are growing at a very rapid pace in a time when the economy is receding. Thanks to our phenomenal leadership and assertive marketing strategies we will be moving into new territories in the near future. "Be a yardstick of quality. Some people aren't used to an environment where excellence is expected." -Steve Jobs
Description: NY Marketing Firm is currently hiring entry level individuals with a marketing and customer care background for the Customer Service Representative position for our office located in Chicago, Illinois. We market for large Fortune 500 companies. We specialize in dealing with customers on behalf of these companies to help them keep their existing customers happy and acquire new customers as well.Our marketing techniques cater to their needs by speaking directly to our clients and providing them with immediate results. This overall marketing approach enhances client brand loyalty, which translates into increased revenues and success, creating a positive long lasting impression.  What we are looking for is:·         Empathy and genuine concern in order to be able to take the appropriate action·         Effective communication skills·         Good negotiation skills; being able to carry out customers' requests and meet customer demands in the best possible way as to conduct profitable business·         Self-control and being able to remain polite when under pressure·         Strong work ethics, which is vital in this business·         Great organizational, team player and leadership skills·         Motivation and hunger to be successful!Your Primary responsibilities include but are not limited to:Working with customer service manager to ensure proper customer service is being deliveredConsulting with customers about their product or service needs or their #URL_a02828e4cafd1bd9e8a06ac40b2916fb818192fd5eb16f196225220eeab2c4b5# what the customer says they want and need then tailor it to what our firm offersInvestigate what products and services the customer will need even if they may not know what they need. Probing as to what they want and present what they feel they may need dependent on their needs and wants.Middle liaison between the workers (technicians and whoever supplies the products or services) and the customers This is an Entry-Level position.  The right candidate will be provided with the proper training.If you believe you are the one that we are looking for, please submit your resume and indiciate the job name in the subject line!
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