Litigation Support Analyst 
Location: US, CA, Palo Alto
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Legal Services
Function: Other
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Litigation Support Analyst will be based in our Palo Alto, CA client location.  The ideal candidate will be an integral part of our talented team, supporting our continued growth. This individual will be responsible for processing litigation support projects applying litigation support technology to PBLS clients including attorneys, paralegals and support staffResponsibilities include, but are not limited to: Gain understanding and specifications for lit support projects and applying best practices for litigation support services.Provide assistance to the Litigation Support Team Lead with on-demand training and assistance with client requests.Troubleshoot litigation support applications.Scan and perform file conversion functions for paper and electronic documents.Apply bates and/or special message stamping to .tiff images.Print images directly to paper using separator sheets.Export productions to CD/DVD.Create standard .tiff image based load files and load to test database.Any other duties that may be assigned.
Requirements: Position RequirementsQualified candidates will have a minimum of 1-2 years experience in a litigation environment with knowledge of the litigation process and an understanding of the use of technology to assist litigation support efforts.Demonstrated expertise with Ipro Copy+, eScan-it, LAW Modules, Ribstone,  Access, Excel, Readysuite (or similar), Adobe AcrobatWorking knowledge of the litigation process with emphasis on discovery, document production, document management, coding and scanning procedures and use.Responds promptly to clients and/or staff needs and solicits feedback to improve service; meets commitments.Must be willing to accept instruction and feedback from attorneys, staff, Pitney Bowes Legal Consultants.Assists Litigation Support Team Lead with the upkeep of department files, follows department procedures; improves and maintains record keeping.Must be flexible and willing to work task to completion beyond normal business hours, if required.Reacts well under pressure and is comfortable working in potentially high pressure situations.Contributes to building a positive team spirit; treats others with respect and consideration; inspires the trust of others. Must be able to get along with all members of the department.Takes pride in work product and pays close attention to detail. Looks for ways to improve and promote quality. Monitors own and others work to ensure quality.Maintains confidentiality.Continuously strives to build knowledge and skills; shares expertise with others.Assesses own strengths and weaknesses; sets and achieves challenging goals.Displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision making process; makes timely decisions.Maintains an excellent attendance record and demonstrates dependability and professionalism.Previous law firm experience helpful.1 - 2 years related experience and/or training; or equivalent combination of education and experience.High school diploma or equivalency required. Some college preferred.
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