Director of Strategic Services
Location: US, CA, San Francisco
Employment type: Full-time
Required experience: Director
Required education: Bachelor's Degree
Industry: Management Consulting
Function: Strategy/Planning
Company profile: Amplifier Strategies is a social impact agency.  We work with strategic philanthropists and visionary implementers who are tackling tough social and environmental challenges and taking their solutions to scale.  We are a multidisciplinary team of strategists, designers and technologists who together offer a full suite of capabilities for our target markets. To learn more about us, please visit: #URL_3b4e18302c23b966d171f3c1412d2f97ab78333db2bf383088fc94802c621c5f#. 
Description: Start dateImmediateReports toCEOCompany overviewAmplifier Strategies is a social impact agency.  We work with strategic philanthropists and visionary implementers who are tackling tough social and environmental challenges and taking their solutions to scale.  We are a multidisciplinary team of strategists, designers and technologists who together offer a full suite of capabilities for our target markets.Position overviewThe Director of Strategic Services develops and manages a profitable book of business in a practice that encompasses research, program strategy, program design, impact measurement, financial planning and analysis, and fund development projects.The Director leads business development and sales efforts for the practice and attracts high-value client relationships.  He or she coaches, develops and mentors the consulting team, manages their performance, and is ultimately responsible for efficiency, profitability, quality and client satisfaction in the projects they lead.The Director builds the intellectual property of the practice and establishes a noteworthy reputation as an individual expert in the marketplace, while promoting Amplifier Strategies’ holistic and interconnected capability set.The Director works in ways that are consistent with, and an expression of, Amplifier Strategies’ culture and values.  He or she embodies service leadership.As Director of Strategic Services you will be accountable for:Business development and marketingBuilding Amplifier’s market position by identifying, developing, defining, negotiating and closing client and business relationships in the Strategic Services practice.  This includes:Developing and managing a strategic plan for maintaining existing and building new client and business relationshipsKeeping up with industry dynamics and trends to identify new client contactsProposing potential business deals by contacting potential clients, discovering and exploring opportunitiesScreening potential deals by analyzing requirements  (e.g., cost estimates, time estimates, human resources and facilities requirements) and resolving internal prioritiesOverseeing proposal developmentClosing new deals by coordinating requirements, developing and negotiating contracts, and integrating requirements with business operationsTaking a leadership role in company-wide marketing, communications and business development initiatives that are consistent with our overall strategy.  This includes:Preparing original content for our website and social media platforms (e.g., blog posts, case studies)Participating in the development of and preparing content for presentations and collateralClient relationships and strategic partnershipsDeveloping strong client relationships on all levels – supporting their engagement in Amplifier initiatives, programs and experiencesCultivating, developing and managing strategic partnerships to deliver products and servicesProject oversight and service deliveryManaging a team of consultants, associate consultants and interns to deliver quality services and results, on time and on budget.  This includes oversight of and ultimate accountability for:Defining project plans and key performance indicators (KPIs), including target utilization, deliverables, budget, schedule and detail of scopeOrganizing and maintaining projects in Amplifier Strategies’ project management and reporting toolsTracking project milestones, utilization and P&L on a weekly basis, and reporting progress into reporting toolsProviding regular status and performance reports to the CEOManaging communication with the client’s management and teamResolving issues and solving problems throughout project lifecycleConsulting directly with donors, collaboratives, NGOs and other clients to identify, clarify, and resolve issues critical to their strategic and operating success.  Specific areas of expertise include:ResearchProgram strategyProgram designImpact performance metricsFinancial planning and analysisFund developmentProviding consultative support to Amplifier Strategies’ Philanthropic Initiatives in areas including research and analysis, initiative strategy and design, project definition and planning, due diligence and impact assessment.Team performance managementMonitoring and supporting utilization and productivity of the Strategic Services team.  This includes:Defining quarterly utilization and productivity targets with each team memberEstablishing incentives and performance management mechanisms for staff to achieve targets, and for managing out staff who consistently do not meet targetsIdentifying and resolving performance issues in a timely way, and/or advising the CEO on how to address themNurturing professional development of the Strategic Services team.  This includes:Defining and monitoring professional development goalsDiscovering, encouraging and facilitating professional development opportunitiesCoaching and mentoring team members on an ongoing basisBuilding brand, reputation and intellectual property assetsWith the leadership team, defining an IP strategy that supports our impact and business objectivesManaging Strategic Services staff to implementing the strategy by, for example, defining and developing IP assets including philanthropic processes and productsEnhancing our reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.Updating job knowledge and maintain a high level of visibility by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional and key industry organizationsRepresent Amplifier Strategies to donors, organizations and the general public.Must-have professional experience, skills and attributesAt least 8-10 years of professional experience in strategic services, ideally in a consulting firm, as an independent consultant, or in a consultative capacity to internal groups in a larger organization or corporation.At least 5 years of professional experience in a team management capacity.Results oriented with a strong sense of urgency for achieving objectivesExceptional relationship-building and -management skills with the ability to get along with diverse personalities, mobilize teams and achieve results through othersExcellent organizational, analytical, problem-solving and decision-making skillsAdvocates team concept and participatory managementMotivation for sales and sales planning skillsProspecting, presentation and closing skillsStrong written and verbal communication skillsAbility to work under pressure, adapt easily to changing situations and priorities, and meet multiple deadlines and goalsFamiliary with Basecamp, Mavenlink, Salesforce and Google business apps a plusTO APPLY: Please submit a detailed resume and cover letter to highlight your relevant experience.
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