Customer Service Team Lead
Location: US, PA, Philadelphia
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Facilities Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Philadelphia, PA location.Responsibilities include, but are not limited to:Coordinate work for Customer Service Associates.Process mail, deliver mail, scan in/out packages and deliver mail/packages.Scan/Image to include; scan documents, ensure each document is scanned, interact with scanning software to indicate when a batch is complete, perform quality assurance and review images, perform quality assurance of documents that have been flagged by the system, and complete Productivity Sheet to track project progress and provide numbers for billing purposesRun mail meter and inserter equipmentHandle time-off requests and day-to-day processes of the teamHelp resolve employee and customer concerns/issuesAdministrative services/processing large volume reports using excel and assisting manager with quarterly business reviewsLift large bundles of mail and make mail deliveriesHandle time-sensitive materialPerform duties and special requests as assigned by managementBalance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnelEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careEnsure adherence to business guidelines, safety & security proceduresResponsible for all aspects of equipment; make appropriate equipment recommendationsProvide constructive feedback and recognition to teamSupport financial results by minimizing site waste and rework
Requirements: Required Qualifications:Experience coordinating/deploying work to employees requiredMinimum of 4 years customer service related experience requiredLaw Firm or experience working in an office environmentManagement or Assistant Management experienceLitigation Support or scanning experience, I.e.: scanning documents into electronic formatAbility to multi taskReproduction/Production Skills - I.e.: coping, printing, etc.Office Services experience running a mailroom, supply area, copy center, records room or back end office managementExcellent communication skills, both written and verbal
Fraudulent: 0