Customer Service Associate 
Location: US, WI, Waukesha
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Waukesha, WI. The right candidate will be an integral part of our talented team, supporting our continued growth.Key responsibilities include:Perform various Mail Center and Records Management activities (sorting, metering, folding, inserting, delivery, pickup, Data entry, filing, scanning, photocopying, printing, etc.)Create excel spreadsheets, mail merge projects and word documentsAddress and label lettersComplete multiple projects at one timeLift heavy boxes, files or paper when neededMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentConsistently adhere to business procedure guidelinesAdhere to all safety proceduresTake direction from supervisor or site managerMaintain all logs and reporting documentation; attention to detailParticipate in cross-training and perform other duties as assigned (answer phones, outgoing shipments, etc)Operating mailing, copy or fax equipmentShipping & ReceivingLift large bundles of mail, overnight packages and shipments of paperHandle time-sensitive material like confidential, urgent packagesMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudePerform other tasks as assigned
Requirements:  Requirements:High school diploma or equivalent (GED) requiredMinimum of 1 year customer service related experience requiredAbility to communicate both verbally and written with customers and company personnel requiredComputer proficiency in email environments, MS Word/Excel or similar programs preferredAbility to handle multiple projects simultaneouslyStrong organizational and administrative skills preferredHandling up to a maximum of 55  pounds with or without accommodationsSort and deliver mail, packages, pouches both incoming and outgoingAbility to walk, sit, stand or sit for long periods (possibly entire shift)Ability to adhere to employee attendance policy Preferred Qualifications: Minimum of 1 year customer service related experience requiredAbility to communicate both verbally and written with customers and company personnel requiredComputer proficiency in email environments, MS Word/Excel or similar programs preferred
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