Customer Care Specialist
Location: US, AZ, Tempe
Department: Streaming Media
Employment type: Part-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Company profile: J-Curve Technologies, a privately held Arizona-based organization, is an award-winning premier outsourcer of shared technical, customer support and enterprise level helpdesk services.   In 2011, J-Curve was recognized as one of the best places to work in the valley by the Phoenix Business Journal.We are committed to the ongoing development of our valued employees, and we offer candidates the opportunity to work with talented colleagues in a positive, team-oriented, productive and informal environment with opportunities for learning and growth.  
Description: Our dynamic technical support organization is seeking Customer Care Specialists with high energy, motivation and great customer service skills to join our team! We work hard here, and we have fun doing it. Our employees enjoy a casual environment with great camaraderie. When they are not working, many employees can be found in the break room playing Ping Pong or Shuffleboard! We also have impromptu Nerf battles in the office, and employees can relax in our Zen room to recover!We have several full time and part time positions available, with part time schedules working up to 25 hours per week.  Based on our incoming interaction volume, we are focusing on shifts between 2pm to 8pm Thursday, Friday, Saturday, Sunday and Monday evenings.  We are excited about the potential of these shifts to accommodate school schedules, and encourage interested students to apply.A Customer Care Specialist at J-Curve is responsible for answering incoming calls and emails from customers with inquiries about an internet-based movie streaming service.  This position also assists in account set-up, handles complaints, and troubleshoots audio, visual, and network related issues.Job Responsibilities:Interact with customers in a professional manner via phone and email regarding billing and technical support issuesGather detailed information and follow any troubleshooting or escalation procedures as required per issueProvide clear and concise product and service information to customersFollow up on any/all pending work items on a daily basisComplete tickets and research issues as required
Requirements: Relevant skills, education and experience:High school diploma or equivalent1-3 years of customer service background, call center experience preferredMust be able to type 30+ wpmMust have basic computer skills – most troubleshooting involves Windows machines, but we also support Apple productsHigh level of customer service and problem solving skillsStrong verbal and written communication skills including note takingPunctual with great attendance and excellent work ethicDemonstrated ability to provide customers with product and service information in a clear and concise mannerMotivated team player with a strong desire to learn and succeed in a fast paced environmentAbility to complete assigned tasks effectively and efficientlyAble to balance many tasks or projects at one timeMust have positive attitude and willingness to go above and beyond to complete tasksMust be available to work weekends and evening shiftsMust have reliable transportation - public transportation is acceptable as long as it doesn’t present scheduling conflicts Desired Skills (These are not requirements but would be helpful!):Understanding of Internet technologies – common internet speeds and terminologyUnderstanding of Microsoft and Mac operating systemsBasic understanding of audio/ video components and home theatre setup, surround sound, HDMI specificationsUnderstanding of common video resolutions / encoding methodsTechnical writing experience is a plus
Benefits: Full time employees are eligible for a robust benefit package, including medical, dental and vision insurance, Paid Time Off, paid holidays, and life insurance and disability products.J-Curve also has a 401(k) plan and a great company culture!
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