Level 2 Support Engineer
Location: US, GA, Atlanta
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Information Technology
Salary range: 42000-48000
Company profile: Ripple is the Humans First® IT company. Companies partner with us to take care of thier IT so people can get more work done. We are focused on making people's lives better - both customers lives and Ripplers lives.Ripple is a Results-Only Work Environment (ROWE), and we offer an amazingly free workplace where every person is an ass-kicker.
Description: Ripple is looking for a Human Support Specialist (otherwise known as a Level 2 Support Engineer). That means you probably have 3-5 years of IT experience, and you graduated from college. You are definitely enthusiastic about both people and IT. Here’s the mission of the job, and what you can expect. The salary range is between $42-48k.Mission for Ripple Support Engineer: To make Ripple clients feel human, especially when they are having an IT problem. To solve problems - and prevent future ones - using smart thinking. To become a better person in the process, and help us become better people for knowing you.The values we live by:Freedom to kick ass.We value freedom whenever and wherever possible. Freedom to work where you get your best work done, freedom to challenge your peers and clients, freedom to become the best person you can be.Articulate communications.We communicate clearly, candidly and use language that clarifies. We do so with warmth, humor, and kindness.Caring comes first.Teddy Roosevelt said it best: “No one cares how much you know, until they know how much you care”Elegant solutions.Every problem has 100 answers, and probably 10 solutions. Only 2 will be elegant solutions. We strive for the elegant ones because they are the ones that are worthy.Style in all things.We can do things with a little flair and design, or we can be like everyone else. We choose the former.
Requirements: The kind of stuff you’ll do:Help people having problems with their Mac, PC, or smartphone - on the phone, by email, and in person. Everything from Outlook to PhotoshopHelp coworkers our with challenges that require some extra brainsSetup new Macs, PCs, and smartphones. Perform software installs and upgradesWork on projects like server deployments, network setups, and VoIP migrationsHelp people sort out issues with email and web hostingHow you will know if you are successful:Ripple customers will sing your praises often. They will say things like: “Pat is so friendly.” “Pat is so helpful.” “Pat helped me understand something technical without sounding technical.” “Pat never speaks down to me.”Your fellow Ripplers will sing your praises often. They will say things like: “I know I can always go to Pat for help.” “Pat is a real self-starter.” “Pat listens to me.” “Pat is fun.” “Pat just gets the job done.”What you need to bring:Ability to communicate empathetically, logically, and clearly in a boatload of different situations. Calm under pressure, graceful under fire, and able to bring the funk at all timesNatural troubleshooting skillsAbility to find answersUnquenchable desire to grow - personally, and professionallyA “roll up your sleeves and let’s get to it” work ethicBachelor's DegreeBoth Mac and PC skillsOrganized enough to read - and create - documentationLinux and web hosting support experience a plus
Benefits: What we’ll bring:A workplace of unrivaled flexibilityChallenging workA team that cares about you and your goalsGood payVery good benefits (full health, 401k, etc.)Amazing clients and coworkers
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