Desktop Technician (Imaging)
Location: US, GA, Atlanta
Employment type: Full-time
Required experience: Entry level
Required education: Certification
Industry: Information Technology and Services
Function: Information Technology
Company profile: Leapfrog Services provides managed IT services for businesses and nonprofits worldwide.Founded in 1998 with the philosophy that IT should enhance your business, not get in the way of it, we consider ourselves to be a service company—one that delivers the highest possible level of technological expertise, with an unwavering dedication to extraordinary service. In our world, high-tech doesn't mean high-jargon or high-stress—it means high-touch and high-availability. Our IT services and solutions include: network management; data backup; data security; server hosting and support; collocation; 24/7 support and field services; disaster recovery; and expert consulting for IT planning, asset management and procurement. Our Help Desk provides support for an extensive range of technologies, including printers and mobile devices, and resolves 98% of issues during the first call. Leapfrog has consistently earned a client retention rate of around 95%, ever since pioneering IT outsourcing and remote IT management. By providing smarter, more reliable IT solutions that are also sustainable and scalable, Leapfrog helps your entire team be more productive, while optimizing your IT investment. If you absolutely love working with leading-edge technology, want to be part of a fun, service-based culture and prefer the security of an established company with growth opportunities and excellent benefits, Leapfrog is just the pond you're looking for!
Description: The Desktop Imaging Technician position requires basic enterprise computer knowledge, the ability to multi-task, and develop hard drive images for a wide range of uses. It is important that work orders are organized and performed according to their level of priority which sometimes requires on the go decision making. Actual computer work can vary from troubleshooting (hardware / software), rebuilds, new builds, and high quantity imaging. Knowledge of the most recent operating systems and Microsoft software is imperative to perform all day to day work. A moderate level of customer interaction requires that the employee contact and assess needs or retrieve information from the end-user. 
Requirements: Duties and Responsibilities: Providing dedicated onsite support imaging a variety of new and existing desktops and laptops.  Troubleshoot and resolve hardware failures. Essential Duties: Automation of computer builds via Windows Powershell and other scripting technologies.Image all new external and internal desktop, laptop, and server systems.Troubleshoot and resolve hardware issues on client computers which are physically sent to Leapfrog. Manage a ticket queue, and ensure that tickets are completed based upon their assigned priorities.Work with individual users to ensure that data is properly backed up and restored as needed, and that profile and applications are setup correctly on new builds.Documents all actions by completing forms, reports, logs, and records.Self-motivated and the ability to function independently as necessary. Essential SkillsWe are looking for a person with a desire to learn Windows Powershell or expand their current knowledge of Windows Powershell and other scripting technologies.A desire to complete the work in the most efficient and accurate way possible.Strong interpersonal skills and the ability to listen and explain solutions to non-technical users in a concise manner.Experience with Windows 2008/2012 in an Active Directory distributive environment is desirable.Working knowledge of Microsoft Windows Office (all versions) and Microsoft Exchange. Other Skills/Qualifications:A+ certifications is required.Microsoft Certified Solutions Associate Windows 7\8\2008\2012 (MCSA) is a plus.Experience as a Desktop Support Technician is a plus.Ticketing system experience, ITIL framework is a plus.Experience with a VMWare environment is desirable.
Benefits: Atlanta-based Leapfrog Services, Inc. is a rapidly growing (MSP) Managed IT Services Provider.  Leapfrog Services manages the IT infrastructure and ongoing computer support for numerous companies in the mid-size business market.  Leapfrog‘s core offering, OneSourcing, allows clients to pay a single monthly fee for a remotely monitored and managed computer network, end user support desk, antivirus and firewall security, remote access and even new computer hardware and software.  Leapfrog configures client's computer systems so that they can be easily managed and maintained entirely over the Internet. This emerging IT model of subscription-based computing has been dictated by the needs of businesses to be more streamlined.  Leapfrog’s services give our clients a competitive advantage by having their technology managed cheaper, better, faster.
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