Customer Service Associate
Location: CA, ON, Markham
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Facilities Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Markham, ON. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities include but are not limited to:  Providing reception services, coverage and being the liaison for the scheduling and maintenance of conference duties.We are looking for team players who are proactive and are willing to do “whatever it takes” to get the job doneIdeal candidate has a “can do” attitudeGreet visitors, answer phones, and direct calls appropriatelyBe well spoken, clear and patient with all interactionsRemain calm and professional in stressful situationsFollow documented procedures and other duties as mutually agreedEnforce and handle security compliance standards regarding visitor’s badgesCoordinate conference room reservations and room preparationMaintain conference room standards as designatedHelp resolve employee and customer concerns/issuesAdministrative services/processing large volume reports/invoices using excel and assisting manager with quarterly business reviewsLift large bundles of mail and make mail deliveriesHandle time-sensitive and confidential materialPerform duties and special requests as assigned by management and clientParticipate in cross-training and be flexible to perform varying roles whenever necessaryBalance workload; provide guidance and direction to teamServe as focal point for communication with customer and company personnelEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careEnsure adherence to business guidelines, safety & security proceduresSupport financial results by minimizing site waste and reworkDressing in professional attirePerform other tasks as assigned
Requirements: Required Qualifications:High School diploma or equivalent (GED) requiredMinimum of 1 year customer service related experience requiredComputer proficiency in email environments, MS Office, OutlookStrong organizational and administrative skills requiredAbility to communicate both verbally and written with customers and client personnelExperience coordinating and designating work to employeesAbility to excel in a fast-paced, multi-tasking, team environmentAbility to effectively work independently and in a team environmentAbility to adhere and administer companies policies and proceduresCreative thinkerOutstanding work ethicTarget-drivenEnthusiastic and passionateSitting for long periods of timeAbility to meet attendance policy
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