Integrations Engineer
Location: GB, LND, London
Department: Engineering
Function: Engineering
Company profile: As a growing and successful startup, Conversocial is a great place to work for ambitious individuals.We build a market leading social customer service solution, and we need even more great people to help us push that position even further. You’ll get the opportunity to work in an exciting new market, where we’re helping companies to understand the solution to their problems and are changing the way they interact with consumers.We have a trusting, hands-off management style, which is suited for people that are self-motivated.Our employees have the opportunity for independence and responsibility over their own projects, but we provide all the support and training they need to get there and to develop their careers.At Conversocial we like to balance work and play.We eat lunch together everyday (a company perk) and all enjoy a Friday treat of cake and few drinks. Our close-knit team is very sociable, which makes the Conversocial office a relaxed, fun and supportive working environment.
Description: Conversocial builds software that helps companies deliver customer service on social media platforms. If you tweet one of our customers we pull that in and provide tools to make it easy for one of their customer service agents to reply to you on Twitter. These tools range from workflow through to analytics through to machine learning to prioritise issues over general chatter.As our platform becomes more widely used within companies they find an increasing need to integrate it with their existing systems. As an integration engineer at Conversocial you will take on responsibility for both creating these integrations and helping customer-side engineers make integrations themselves.What We Care AboutAt Conversocial we care about doing things right without overengineering them. We have a huge bias towards incremental improvement - a 10% improvement this week is better than a 20% improvement in a month's time. We encourage learning at Conversocial. Everyone on the engineering team gets an annual conference allowance. There is a lunchtime presentation every week (alternating between technical and non-technical) - participation isn't mandatory but is encouraged!Conversocial relies on a lot of open source technologies, where possible we submit fixes and improvements back to the open source projects that we use. We also try to open source our own technologies when it makes sense to do so.Techniques, Tools and TechnologyConversocial's core platform is built using Python, MySQL and MongoDB. We try to use the best tools for the job without cutting ourselves too much on the bleeding edge. We strongly encourage best practices such as TDD.Our ChallengesWe have a lot of different challenges at Conversocial. We strive to move fast whilst maintaining uptime and availability. Our greatest challenge right now is to keep our software focussed. This is where integrations come in. By building the right APIs we can create focussed integrations that deliver real value to our customers without increasing the size of the core product.Upcoming ProjectsIf you join Conversocial these are some of the upcoming projects that you might get to work on:Adding additional functionality to our API to enable deeper integrationsBuilding Push APIs to allow other systems to get updates in real-time instead of daily extractsIntegrating with other systems (such as Salesforce) to help build a single view of the customer
Requirements: An enthusiasm for APIs and joining systems together in useful and novel waysGood working knowledge of at least two programming languages (bonus points if one is Python)Ability to work with customers and understand their needs
Benefits: Salary of £40-55k plus stock options£1k annual conference allowanceLunch bought by the company every dayRelaxed and enjoyable environment to work in
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