Customer Advisor
Location: GB, LND, London
Department: Customer Service
Employment type: Full-time
Required experience: Entry level
Required education: Unspecified
Industry: Internet
Function: Customer Service
Salary range: 18000-22000
Company profile: Wedo is a collection of niched e-commerce stores which aim to be the first destination for online shoppers buying in the various niches that we operate in. Due to our continued commitment to the best, we are now looking for more people to join our lively team at a very exciting time. As we continue to grow we're looking for incredibly passionate people who want to be part of something amazing. We’re looking for outgoing, positive and driven individuals who want to make a difference where they work. We can teach you a lot of what you need to know about the job. What we can’t teach you is aptitude and attitude, two of the most important aspects to succeeding at Wedo. If you’d like to work in an environment that feels friendly and welcoming, professional, highly interactive and ready to hear your ideas, then read on.
Description: Wedo is one of the fastest growing ecommerce companies in the UK. We are currently developing a portfolio of furniture retail sites and will also be moving into other niches in the future. We strive to use and develop new technology alongside more traditional but equally important disciplines to provide customers with a smooth, enjoyable and simple online shopping experience.An exciting opportunity has arisen for a Customer Advisor to join this expanding company. The position will be one which develops over time and they are looking for someone keen to prove themselves as a proactive member of the team, who in time sees themselves as progressing either within the customer service team or possibly elsewhere within the business.As a Customer Advisor your duties will be:• Inbound telesales for all company website. • Monitoring of the live chat option on the websites, giving customer support and handling sales enquiries. • Responding to initial customer enquiries via email. • Use of CRM system to track enquiries. • Some after-sales customer support when needed. • Providing customers with alternatives when an item is unavailable. • Ensuring there are a minimum of cancellations. • Development of product knowledge from existing company resources and external sources. • Development of company resources on product information.
Requirements: An ideal Customer Advisor will hold the following skills and experiences:Have impeccable spoken and written English, who enjoys using computers and finding ways to get the most from the systems and programmes available.You must be educated to A Level or equivalent and while a degree is preferable it is not essential.It is not so much what you currently know, but how eager and able you are to absorb new information.An ability to prioritise and manage your time, the ability to relate to people from all walks of life and a genuinely amicable and approachable personality.The job is fast paced and requires someone who is constantly on the ball and thrives on pressure.Ability to multi-task efficiently.Outstanding communication and administrative skills.Strong attention to detail.Ability to work on your own initiative.Excellent computer and office skills.Friendly and outgoing personality.
Benefits: Salary of £18,000-22,000 per annum
Fraudulent: 0