Manager, Content Strategy
Location: US, VA, Richmond
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Writing and Editing
Function: Writing/Editing
Company profile: We're artists, thinkers, and doers in an open, collaborative, and challenging environment. We love to work our hearts out, but we also love beanbags, wasabi peas, and yoga. We hope you do, too.What do we do? We develop interactive training content and mobile-friendly software apps that empower and educate employees and customers from hot new startups to Fortune 50 companies.
Description: The Manager, Content Strategy works directly with clients, the Director, Content Strategy and Unboxed Account Directors to recommend solutions and execution strategies for employee training, consumer marketing and communication needs. The Manager, Content Strategy is responsible for helping Content Strategists gather all necessary information to design and develop content in a number of writing styles for a variety of formats including instructor-led training, self-paced workbooks, web-based interactive modules, live-action video, animation, mobile apps, and online copywriting. This role oversees all stages of project execution and works closely with Interactive Producers and internal partners to set project milestones, manage client expectations, and keep projects on time and within budget. It is the Manager, Content Strategy’s job to coach and mentor Content Strategists to ensure deliverables are instructionally sound and meet Unboxed’s quality standards.Specific Responsibilities Include:Consult with clients to define needs, determine learning goals and objectives, and recommend optimal learning strategies and solutionsCollaborate with Subject Matter Experts and internal partners to define and present best content, design approach, and delivery methodsDirect creative conception, content design and learning strategies for a variety of client projects (curriculum/course design, sales and marketing videos, and mobile applications)Review and edit content to ensure it’s clear, concise, smart, and user-focusedEvaluate and confirm instructional integrity of training materials:  job aids, instructor-led training, interactive e-Learning programs, video scripts, participant workbooks, performance support content, etc.Support and/or direct video production on-setEnsure clients achieve stated goals through flawless execution, meeting all timelines and budget constraintsPerform advanced project management by outlining an execution strategy, including specific tasks needed to hit major milestones, and recommending new courses of action as project dependencies shiftAct as a liaison and Unboxed ambassador among clients, Account Executives, Interactive Producers, and other internal partnersPartner with clients to develop success criteria, create and track usage of training content, measure results, and recommend improvementsManage relationships with clients to ensure the highest levels of client satisfactionEvaluate and refine Unboxed’s design/development standards, including development process, organization, reviews, editing, deployment processes, and documentationProvide feedback and coach Content Strategists to develop them personally and professionallyAssess and make recommendations for team development and performance managementWork with Director, Content Strategy to define team vision and norms
Requirements: Exceptional communication, presentation, and interpersonal skillsAbility to evaluate, manage, coach, and mentor peopleAbility to collaborate with creative teams, technical teams, and executives to drive alignmentAbility to analyze complex problems and creatively formulate workable solutionsAbility to exercise good judgment and confidently make decisions and recommendationsProficient with Microsoft Word, Excel, and PowerPointBachelor’s degree in a writing-related field or equivalent experience1+ years of management experience5+ years of professional writing experience in an agency-like setting strongly preferredInfrequent travel required
Fraudulent: 0