Applications Support Manager
Location: RO, B, Bucharest
Employment type: Full-time
Required experience: Executive
Required education: Master's Degree
Industry: Information Technology and Services
Company profile: Skyconsult is a global consulting company with highly professional international standards; we focus on leading edge technologies, best practices and work solely with companies with large budgets. When you work with us you're part of the full scale development, training is perpetually stressed and upward mobility is inevitable. Skyconsult provides a dynamic atmosphere; our services include but are not limited to Business Consulting, IT Operations, Critical Stabilization and Improvement, Infrastructure and Cloud. 
Description: SkyConsult is looking to hire a talented Applications Support Manager who will be responsible for daily operations of the Applications Support team and will insure customer issues are resolved in accordance with agreed Service Level Agreements.His main duties and responsibilities will be:•     Participate in operational strategy related to business and technology•     Manage multiple systems and releases of varying levels of complexity•     Set direction on guidelines and procedures to ensure appropriate consistency and quality in service level provided•     Monitor progress towards business goals/service level agreements and adjusts assignments as necessary•     Responsible for ensuring each reported problem/question is resolved by the group in a timely manner and tracked according to process standards•     Coordinate and manage acceptance of new releases into production and production environment readiness•     Participate in project team activities prior to release and ensures documentation and staffing is in place to meet support requirements•     Responsible for solving complex support problems and the development of the knowledge base•     Works with the Service Manager to implement continuous improvement activities•     Exercise judgment within broadly defined practices/policies in selecting methods/techniques for obtaining solutions•     Communicate strategies, methodology and tools to work group members, project team members and customer groups•     Prepare presentations and status reports•     Ensure proactive and cooperative relationships exist within the work group and remains accessible to the team for resolution of personnel issues•     Work closely with other regional teams to ensure consistency and proper issue handover•     Coordinate and manage issue resolution with partner company’s IT organizations•     Manage the work of the analysts, including performance management, career development, and review and coordination of work assignments  You will be also responsible for:•     Recruiting staff and maintaining appropriate staff levels•     Managing the performance evaluation process for the team•     Ensure the appropriate technological level for the team members 
Requirements: We expect you to meet most of our expectations regarding your personal skills •     Strong management and leadership skills•     Strong written and verbal communication skills•     Proficiency in oral and written English is a must•     Possess customer care, interpersonal and organizational skills•     Be results oriented and be able to drive people towards reaching targets•     Keep him/herself abreast with the latest developments in his/her area in order to be able to           contribute effectively to the business strategy•     Must be willing to undergo training both locally and abroad•     Have excellent problem solving, judgmental and decision making skills•     Must be a person of integrity and outgoing personality•     Have strong negotiating skills•     Must be assertive and able to hold a professional attitude at all times•     Have the ability to influence and persuade others•     Have the ability to work with people of all levels and able to build relationships with them•     Good presentation skills•     Must have a logical and analytical approach toward problem solving•     Have the ability to multitask and prioritize workloads   We expect you to have the following Competences and Qualifications•     Degree in Computer Science, Information Systems or related field•     Technical background in Microsoft technologies including: NT administration, LAN/WAN       Networking concepts, SQL Server administration, desktop operating systems and BackOffice      Platform technologies•     Working knowledge of ITIL and/or MOF a plus•     May require specialized knowledge in other technical areas•     Must have a strong understanding of software architectures, software lifecycle methodology      and information systems development•     Recommended to have 8 years’ experience in a related field and 5 years of            managerial position•     Must be fluent in both English and Romanian; Russian a plus
Benefits: What we offer to you?•    Competitive salary package•    Multicultural and friendly working environment•    Career development opportunities
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