Custom Products Account Maestro   
Location: US, NY, Port Chester
Employment type: Full-time
Required experience: Not Applicable
Industry: Consumer Goods
Function: Customer Service
Description:        Normal  0          false  false  false    EN-US  X-NONE  X-NONE                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             /* Style Definitions */ #URL_22932ad710cc8bab5012d10e1dc768a71064c391fef21e0fceddb0e7a66f97b6#{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-parent:"";mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-para-margin-top:0in;mso-para-margin-right:0in;mso-para-margin-bottom:8.0pt;mso-para-margin-left:0in;line-height:107%;mso-pagination:widow-orphan;font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;}GraduationSource  is seeking someone to help customers custom products become a reality, celebrate achievements, and become an account ninja. This person is the designs and helps our customers select some of our coolest products, the custom ones. You are a one person army, you design, work with clients, and at the end of the day make sure everything went off perfectly.While we sell graduation caps and gowns, our culture is anything but a clothing manufacturer .  The office is located in a reclaimed paint factory, the first test in the interview is to see if a candidate can navigate the building with all the secret passages and stairwells that only go to certain floors. We tend to call it our own little Hogwarts, minus the moving stairs and paintings that help you find your way. The company itself is owned by a parent company (The Gordon Group) that sits in the same office and owns a number of growing companies, including Avanti Systems, and is opening a startup incubator for gen z this summer. So you will be working with some of the best minds in digital marketing, web development, customer service, and entrepreneurial development in an open environment that allows for collisions and collaboration to thrive.We hire and fire based on our culture so we advise you do some research on our company, read some of the articles we have published, and let us know why you would be a good fit.Some of the fun things we do includ:· Book club· Training Events for both personal and professional development are held regularly· Monthly activites that vary (Past events have included deep sea fishing, paintball, kite flying, the electric run)· Develop Leadership from within through a mentor program· Go to a ton of events for company and personal development. 
Requirements:        Normal  0          false  false  false    EN-US  X-NONE  X-NONE                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             /* Style Definitions */ #URL_22932ad710cc8bab5012d10e1dc768a71064c391fef21e0fceddb0e7a66f97b6#{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-parent:"";mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-para-margin-top:0in;mso-para-margin-right:0in;mso-para-margin-bottom:8.0pt;mso-para-margin-left:0in;line-height:107%;mso-pagination:widow-orphan;font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;}Big Bonus Points if:· You  have NetSuite Experience· You have experience working with E-Commerce companies· You have experience in a account executive role          · You have an interest in Digital Marketing Strategy or you read business development books like the lean start up, five dysfunctions of a team, how to sell better than amazon, etc…· You include what your superpower is in a cover letter when you apply for this job.Functions Include:Following up by calling and/or emailing prequalified inbound leads to re-qualify and gauge their level of interest, to add/update their information in the CRM system, and to move the contact into the sales opportunity pipeline for further cultivation and developmentEngaging clients, checking in several times annually, maintaining loyalty and repeat business, performing  evaluations, building real relationships, and identifying with the client on a personal and professional level, and fulfilling any additional customer requests such as samplesAssembling pricing, services, delivery schedules, identifying potential cross and up sells, special requirements, and delivering final proposalsScheduling calls, presentations, weighing options, revising proposals, and sending contractsFollowing up, signing contracts, receiving customer orders, and collecting preliminary deposits  
Fraudulent: 0