Training Specialist - Somnoware
Location: US, NC, Charlotte
Employment type: Full-time
Industry: Information Technology and Services
Function: Training
Company profile: Somnoware is a software platform to manage sleep wellness for healthcare providers and their customers. It provides a single integrated platform for any stakeholder to use for screening, diagnosing, treating and tracking sleep health issues.We are on a mission to simplify sleep. Research studies conclude that better sleep is key to better health.  We believe the future of sleep wellness requires not increasingly complex and fragmented solutions but in a rather seamless platform that applies innovations found in the latest consumer technologies like itunes and facebook. Founded in late 2011, Somnoware is a young fast growing company based in Charlotte, NC with offices in Trivandrum and Chennai, India.    We like big thinkers with small egos who believe in our goal to revolutionize the path to better sleep health. Our vision is to fundamentally change how individuals measure, track and treat sleep. 
Description: Somnoware Healthcare Systems is a software company specializing in health care applications.  The product Somnoware is an integrated workflow management system that systemically and logically enables the harmonization of business processes associated with a Sleep Center.  This fast growing, dynamic, Charlotte based company is adding to its current staff.   This position will be based in Charlotte, NC.Position Summary:The Training Specialist has the primary responsibility of being the in-house subject matter expert on clinical sleep data and the Somnoware product, as well as the first point of contact with outside customers to answer clinical questions about the product.  Hours of work are Monday – Friday, 9:00am – 6:00pm.  Every third week, the incumbent will be on call.  On call hours are Saturday and Sunday all day; weekdays, 6:00pm to 10:30pm. Candidate can take calls from home when they are on call.Primary Responsibilities: Acts as the subject matter expert on the Somnoware product, assessing customer needs and making recommendations on proper product use and applicationTrains customers on the proper use of the sleep center management softwareUnderstands sleep physiology and has a good knowledge of sleep study and sleep reporting – ability to communicate with physicians to help resolve their issues regarding the softwareUnderstands and articulates complex business issues, and addresses them with appropriate solutionsEstablishes and cultivates long-term relationships with customers to drive sales – ability to ask questions that provoke discussions about the customer’s business/industryAttends functional support calls and addresses the customer’s questions and concernsResearches, records and provides appropriate feedback to customers with regard to product complaints and events associated with the operation of the productPrepares and delivers product demos and presentations – guides customers through complex online demonstrationsDevelops relationships with industry thought leaders and participates in trade association activities to gain market insightRepresents the company at conferences and onsite demonstrationsPerforms software installs on an occasional basis Utilizes technical knowledge to do basic configurations on the customer’s PC to maximize the use of the product
Requirements: Education and Experience:Bachelor’s degree, preferred2-5 years minimum experience working in the sleep industryKnowledge of sleep lab diagnostics and sleep lab software, including a thorough understanding of sleep physiologyRequirements:Excellent customer communication and presentation skillsProfessional phone skills and customer service skills highly desiredStrong listening skills to discern customer feedbackAbility to present clinical/technical product specifications to customersExperience with the use of software including MS Office and sleep acquisition software packages Knowledge of macros a plusExperience with facilitating online presentations, preferredMust have in-depth knowledge of computers/software in order to trouble shoot customer issuesAbility to deal with multiple tasksAn action/problem solving orientation is a mustOutstanding interpersonal skillsTravel requirement, up to 20%
Benefits: We offer a generous compensation package, including competitive salary, health/dental insurance, paid holidays/vacation/personal days, 401(k) retirement plan with employer contribution, Short Term Disability/Long Term Disability and an employer paid Group Life Insurance policy.  Relocation assistance is available. 
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