Sales Operations Manager
Location: US, CA, San Francisco
Department: Sales
Function: Sales
Company profile: The RealReal is changing the way people buy and sell luxury items. The leader in luxury resale, the company is a full service retailer offering customers authenticated, pre-owned, designer brands including Chanel, Hermes, Louis Vuitton , Gucci and Cartier, all at up to 90% off original retail. The RealReal takes possession of all items prior to sale in order for its merchandising team, authentication specialists and skilled gemologists to evaluate each item. The company also offers buyers merchandise returns, with an in-house customer service team available to answer specific product questions.
Description: The RealReal, the world’s premier online luxury consignment company, is looking for a Sales Operations Manager.  We have experienced tremendous growth over the past two years and are looking to expand the team.  This person, who will report to the Executive Vice President of Sales, will be a key asset in the continued growth of the company by providing support to senior management through three main activities:Provide objective financial leadership and guidance to the Executive Vice President & Directors in the Sales Organization to execute again profit objectivesCreate and refine the metrics to assess sales and operations performance and to identify areas of under-performance through analyticsPartner with Technology to develop and maintain reporting/tracking for the Sales teams to provide appropriate visibility and establish accountability for achieving goalsSupport the Sales Organization during their annual/quarterly planning, including the structuring of incentive plans and scenario modelingDevelop and maintain Channel P&L’s for the Field, Inside Sales, and Vendor teams.  Partner with the Sales leaders to deliver their group’s target unit costParticipate in the preparation of materials for the Board of Director’s meetings and other executive meetings as requiredIdentify sales opportunities and create programs, policies, and processes to execute on those opportunitiesEngage in the development of sales quotas/plans for all Sales teams and support the weekly sales forecastCalculate monthly and quarterly commissions and provide commission statementsHelp design, implement, and administer sales incentive compensation programsSupport teams working on Strategic partnerships in areas such as deal/opportunity analysis, planning, and financial requestAssist EVP in new market/territory developmentSupport the Sales Organization with ad-hoc initiatives and projects.  Examples include referral program, consignor targets by city/region, sales process optimization, contests, and category insightsPartner with the Marketing Function to evaluate, validate, and measure the financial impact and effectiveness of marketing incentivesParticipate in ad-hoc analyses related to channel performance, conversion efficiency, marketing attribution, and lifetime value to deliver performance insights and optimize planning and forecastingSupport future and planned business decisions by conducting financial analysis (ROI, etc.), and offer recommendations on business prioritizationDevelop and maintain revenue forecasts and associated driver-based models (supply and demand)Track marketing investment by program and category The ideal candidate will have the following qualifications:Bachelor degree required, preferably in Business/Finance, Accounting, or Economics5+ years of experience in management consulting, sales operations, finance/analytics in a corporate environment or investment bankingExperience in Financial/Profit Management, Planning & Analysis, and Sales SupportHave general knowledge of generally accepted accounting principles, financial fundamentals, and possess advanced Excel skillsHave a fascination for and understanding of operations and managing growth in an online marketplace and the e-Commerce environment in generalMust possess a collaborative working style.  This position necessitates working with several teams across all departmentsAbility to not only tell us “what” happened, but also understand and be able to clearly explain “why” and provide guidance recommendationsMust be highly analytical, adept at problem solving, have strong attention to detail, and possess critical thinking skills 
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