Account Manager
Location: GB, LND, London
Employment type: Full-time
Required experience: Associate
Required education: Unspecified
Industry: Internet
Function: Customer Service
Salary range: 28000-35000
Company profile: Appear Here is an online marketplace to list, discover and book short-term retail space around the UK. We match available space to people with great ideas and help them appear in destinations near and far. Our aim is to make booking a retail space as easy as booking a hotel room
Description: About Appear Here:Appear Here is the UK’s leading marketplace to rent short-term space. Hailed a "digital game changer for the high street" by The Guardian, Appear Here makes renting a shop as easy as booking a hotel room. The mission is to create a global network of spaces, so people can take their ideas to destinations near and far.Since launching in 2013, Appear Here lists over 200 spaces nationwide, and has over 3000 brands and retailers using the site. A diverse mix of big names and upcoming brands have all found space for their ideas with Appear Here ranging from Microsoft, Diageo, Google, & the BBC to Wool & the Gang, Serge de Nimes and Stylist Magazine. Currently, there is over 400 years worth of projects waiting for short-term space.We’re based in Hoxton Square and growing quickly. Our mission with Appear Here is to help people make their ideas travel, by giving them access to their own store in cities across the world. We’re making renting a shop as easy as booking a hotel room.We are looking for a personable, commercially minded chatterbox to join our team. You will have your own list of clients to look after, and help them feel happier and more confident about renting a great space for their idea, through your expert advice. The role will involve building close relationships with landlords, retailers, brands and agencies.For many who are finding space to launch their idea, particularly start-ups and small businesses, renting the space is one of the biggest costs. We need to guide them through the booking process, helping them choose just the right place for their idea and make their experience of ‘setting up shop’ easier.We are looking for a selfstarter who is smart, intuitive, focused on hitting targets and ultimately passionate about helping others.Key Responsibilities:Represent #URL_990b58cfcceac7dd1e97bd3135425c2b16bf6e2efb343cb11a1556529fc2a1be# as one of its core team of account managers.Manage a large list of clientsCreate space recommendations for clientsRespond to enquiries and requests from clientsTake part in ‘Live chat’ for new clientsContribute creatively to team discussions and challenges
Requirements: Relevant experience in retail, sales or customer serviceComfortable and confident with computer softwareA keen eye for detailImpeccable time management skillsA confident, reassuring and charming phone mannerThe ability to build rapport and trust with people quickly and effectivelyYou’re motivated by the thrill of the chase, and you keep going until a deal is doneAccurate mathematical skills. We cannot misquote. EverExcellent written communication skills. Emails need to be friendly, helpful, precise and persuasive.A good knowledge of London and UK locations and retail destinations which you can share confidently and inspirationally with people who may know very little about the placeA good degree is welcome, but not essential – so long as you have impeccable communication skills, charm, confidence, empathy and tenacityWillingness to take on the varied challenges and demands of a startup environment
Benefits: To apply, please email a covering letter and CV to #EMAIL_fc4e7601162795baf67c5fa20229746388572910c2c855749d88ddaf8238f794#
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