Senior Engineer
Location: GB, LND, London
Department: Engineering
Function: Engineering
Company profile: As a growing and successful startup, Conversocial is a great place to work for ambitious individuals.We build a market leading social customer service solution, and we need even more great people to help us push that position even further. You’ll get the opportunity to work in an exciting new market, where we’re helping companies to understand the solution to their problems and are changing the way they interact with consumers.We have a trusting, hands-off management style, which is suited for people that are self-motivated.Our employees have the opportunity for independence and responsibility over their own projects, but we provide all the support and training they need to get there and to develop their careers.At Conversocial we like to balance work and play.We eat lunch together everyday (a company perk) and all enjoy a Friday treat of cake and few drinks. Our close-knit team is very sociable, which makes the Conversocial office a relaxed, fun and supportive working environment.
Description: Conversocial builds software that helps companies deliver customer service on social media platforms. If you tweet one of our customers we pull that in and provide tools to make it easy for one of their customer service agents to reply to you on Twitter. These tools range from workflow through to analytics through to machine learning to prioritise issues over general chatter.As a senior engineer you will have the opportunity to get exposure to a variety of different engineering roles within Conversocial - from backend and frontend engineering, through to data science and operations engineering. We also give the opportunity to take on mentoring and coaching of more junior engineers. We regard mentoring as a very important role in Conversocial and not to be confused with management - as a senior engineer we won't be expecting you to turn into a manager.What We Care AboutAt Conversocial we care about doing things right without overengineering them. We have a huge bias towards incremental improvement - a 10% improvement this week is better than a 20% improvement in a month's time. We encourage learning at Conversocial. Everyone on the engineering team gets an annual conference allowance. There is a lunchtime presentation every week (alternating between technical and non-technical) - participation isn't mandatory but is encouraged!Conversocial relies on a lot of open source technologies, where possible we submit fixes and improvements back to the open source projects that we use. We also try to open source our own technologies when it makes sense to do so.Techniques, Tools and TechnologyConversocial's core platform is built using Python, MySQL and MongoDB. We try to use the best tools for the job without cutting ourselves too much on the bleeding edge. We strongly encourage best practices such as TDD.Our ChallengesWe have a lot of different challenges at Conversocial. We strive to move fast whilst maintaining uptime and availability. We are constantly rolling out new features, monitoring them and tweaking them to ensure that we're making our customers jobs as easy as possible. Our biggest challenge is to keep our software focussed and to solve the problems that customers have with innovative solutions - not just build directly what they ask for!Upcoming ProjectsIf you join Conversocial these are some of the upcoming projects that you might get to work on:Data exploration tools to explore historical data. Help our customers answer the question "what was the biggest source of unhappiness in customer service last Christmas?"Tools to make the job of a customer service agent easier and more enjoyable. Help them understand how great a job they are doingAutomated machine learning to try and identify customer service issues instead of general chatter
Requirements: Good working knowledge of at least two programming languages (bonus points if one is Python)Enthusiasm for technologyInterest in social media
Benefits: Salary of £40-55k plus stock options£1k annual conference allowanceLunch bought by the company every dayRelaxed and enjoyable environment to work in
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