Optician (Union Square)
Location: US, CA, San Francisco
Employment type: Full-time
Required education: Certification
Industry: Retail
Function: Customer Service
Company profile: Magnify Life.Progressive. Inspiring. Honest.Despite its long history, the eyewear industry has remained relatively static over time. Often considered an expensive medical necessity, buying eyewear became something people dreaded.Until JINS.Gone are the days of expensive, inconvenient, and time-consuming eyewear shopping. JINS believes that everyone should experience life’s beautiful moments in 20/20 clarity. We envision a world where affordability does not compromise style, quality, or service. This is why we constantly seek new ways to magnify our customers’ lives: we do not settle. We simply want to give eyeglass wearers the opportunity to see beyond the convention of owning only one pair of glasses. Just like any other fashion accessory, JINS’ customers can afford to buy multiple pairs of glasses in many different styles, for all of life’s different occasions.And, we would like to invite you to live this vision with us.
Description: At JINS, our Opticians don’t just make glasses – they create an extraordinary eyewear purchasing experience. Our opticians engage in conversation to understand the specific needs of our customers, offer fashion-conscious advice when selecting a frame, and provide exceptional product knowledge.Every pair of JINS glasses is made in-store. This means you’ll be responsible for knowing the entire process: tracing frames, blocking and mounting lenses, and accurately checking measurements using a lensometer. You will be expected to perform regular fittings and carry out adjustments that may include tightening screws, changing nose pads, altering frames using heat, or shifting the overall positioning of the glasses on the customer’s face. Moreover, as an Optician, you have the opportunity to exercise leadership by spreading your expertise on eyewear knowledge and guiding fellow customer advisors.Other duties throughout the store may include, but are not limited to, keeping frames, lenses, work stations, and equipment sanitary and organized, all while embodying the principles of exceptional customer service.What to Expect:Ensure customer happiness with stellar customer serviceAddress customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectationsUnderstand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutionsEnsure speed, efficiency, and accuracy in creating eyewear productsFoster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team memberHandle e-mails and calls regarding the store and products with care and attentiveness Actively participate in store staff meetings to improve customer service, store operations, and sales goalsProvide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic Adjust, fit and assemble eyeglasses to suit each customer's unique preferencesWe are currently offering two types of positions for our first optician team members! However, this does not mean that we are only looking for two people, so please don't let that keep you from applying as we'd love to meet you! Optician Position Type 1: Full-time (40 hours/week)Start Date: Mid-December - Early JanuaryCompensation - Starting $14.00/hour (will be adjusted based on level of experience)Optician Position Type 2:Full-time (40 hours/week)Contract Position - 6 monthsStarting Date: Mid-JanuaryEnd Date: Mid-July Compensation - $30,000 for 6 months (about $31.25/hour)
Requirements: Licensing and Certification:Valid work permit in the United StateValid license or certification as required by state lawEducation — High School or equivalent (G.E.D.) education is requiredExperience — No prior experience is necessary, although experience is preferred
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