Agent-Inbound Customer Service
Location: US, PA, Robinson Township
Department: Operations
Employment type: Full-time
Required experience: Entry level
Required education: Bachelor's Degree
Industry: Telecommunications
Function: Customer Service
Company profile: OUR EMPLOYEES DRIVE OUR BUSINESSA challenging career awaits you at IBEX Global. A market-oriented approach to work, stimulating assignments, and a high-performance culture make our work environment demanding but exceptionally fulfilling. We offer flexible work schedules and an opportunity for associates to be as independent as their ambition and personal commitments allow them to be. Compensation and professional rewards are competitive and commensurate with performance and work ethic.Our work culture is characterized by employee satisfaction initiatives because great customer interactions are only possible with motivated individuals. We leverage the diversity and tenacity of our employees to foster a competitive but team-oriented environment. Group activities, community outreach and business strategy retreats are integral parts of our culture.
Description: IBEX Global is rapidly growing and we’re looking to quickly ramp up entry level Call Center Customer Service Representatives that will be responsible for taking inbound calls from clients, selling telecommunications products and services. At IBEX Global we’ve been delivering superior customer services for over 10 years, as a business process outsourcer offering an integrated suite of services that supports an expansive array of client facing solutions. representatives are responsible for generating sales of telecommunications products in an inbound sales center.Job ResponsibilitiesIn this role you will be responsible for fielding inbound calls from customers providing quality support and suggestively selling telecommunications products and services based on customer’s needs.Additional responsibilities of the position include:• Generating sales of our client’s services and products and representing IBEX Global and its clients with the utmost integrity and professionalism• Providing exceptional service and maintaining established acceptance rating on quality monitoring tests• Resolving customer concerns immediately and effectively, displaying professionalism and courtesy at all times• Having full knowledge of features and benefits of products and services; quickly and correctly answering product questions seeking to stay informed of program changes• Attending and actively participating in all required training programs; showing eagerness and capacity to learn new products and programsRequirementsAs a Call Center Sales Representative you should be driven to succeed and exceed customer service and sales goals. In this role you should have strong interpersonal communication skills with a confident and outgoing personality. 
Requirements: Additional requirements of the position include:• High School Diploma or equivalent• 6 months’ experience in a sales or service related role• Basic computer skills• Excellent verbal and written communication skills• Ability to utilize basic math computation skills, preferred• Available Monday through Saturday 8:00am to 8:00pm• Be willing to submit to a background check
Benefits: Benefits We offer our employees the following comprehensive benefits plan:• $11.50/hr for Training• Tenure based pay raises• Performance Based Bonuses• Medical, Dental, Vision Insurance• 401(k) with company match• Paid Time Off
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