Agile Coach
Location: GB, LND, London
Department: OPS
Employment type: Contract
Required experience: Not Applicable
Industry: Internet
Function: Consulting
Company profile: We experiment with new digital products, retail experiences and business models at M&S.comWe experiment with ways to make shopping really easy for our customers: we want our customers to browse, discover, and buy in ways that suit them.We experiment with new business models: we question the needs and wants of our customers and reimagine how to fulfil them from the ground up.Our team have mostly come from well known European startups and we love working with innovators who want to make a difference!Our business is changing. We have over 22 million customers. By investing heavily in technology, in the last year alone our online sales have gone up 16.6% and sales via mobile have rocketed over 200% following the launch of our dedicated mobile apps. But we don’t want to just transform our own business; we want to revolutionise retail. Which is where you come in.
Description: Are you passionate about all things agile and lean, with a flair for coaching and keen to support the continuing transformation of a much loved heritage brand?Everyone shops at M&S for something and everyone has an opinion of M&S. With a history of ‘firsts’, there has been a quiet revolution happening inside our Digital Development team. Having re-platformed off of Amazon and in-sourced our entire digital proposition front–to-backend and across to agile, we are now a cluster of closely aligned product focused teams relentlessly driving to innovate.  We experiment, we make big and small changes, and we enjoy the fact that everything we do has the potential to impact & delight over 29 million customers daily.Having re-factored, we’ve hit reset. We’ve removed unnecessary rules, stopped generating useless reports, cancelled unproductive meetings and pulled out unused features. Teams ask for forgiveness rather than permission. We’re agile but truthfully, there is still plenty more to improve on and we’d like your help doing so. This is why we will continue to hire likeminded individuals from high growth start-ups such as Lovefilm, ASOS and Reevoo who bring the right DNA (and fun!) into the Engineering, UX & Product teams across 4 areas – Shopping, Order Management, Customer Support & Stores.  What hasn’t changed? Our commitment to customer delight and integrity to ‘do good’. We’re obsessed with putting them at the centre of everything we do and doing the right thing and iterate constantly making shopping easier and more experiential online, on mobile, in store.Based in Paddington HQ, you will be part of a team of 3 Agile Coaches leading the product teams through the transformation phase. Team sizes range in skills and experience with some immediate focus areas identified.
Requirements: About You:Have a proven track record and genuine passion for continuous improvement with 2-3+ years minimum of Agile Coaching experience, ideally will be a proficient Certified Scrum Master.Your knowledge and passion for agile and lean methodologies will shine through in everything you do.Be part coach, part mentor, part evangelist and enthuse others about your subject area. You’ll know that every team is different and be able to change your coaching style to suit.Have experience participating / leading scrum of scrums at scale and providing Agile training to scrum teams and stakeholders.You’ll know the latest tools and techniques, have the experience to be able to cut through the fads and tech speak, and be aware of what is worth applying in each team.Have an innate ability to empathise.You will have experience within a high growth environment or transformation team within enterprise.Posses the ability to adapt to new environments and be open to new trains of thought.Be open and encouraging of seeking inspiration internally as well as from the wider industry and are adept at using this to help others grow and succeed.
Benefits: What’s in it for You?Play a significant role in redefining and delivering innovation inside a much loved brand that everyone buys from.You’ll play a key part in seeing through the transformation we have started working with sharp, dedicated and innovative people.High impact, high visibility role, not just for delivering for customers but within the Tech ecosystem. Every iteration affects millions of customers that visit the site, apps and stores every day.Be the part of the change where quick decision-making and flat hierarchies enable visible impact contributing directly to the pace of innovation within this unique British heritage brand.Be involved and participate in regular external speakers. In the past we have hosted George Berkoski, Lee-Jon Ball, Dave Washa and Andrew Bredon to name a few.Timing is right with plenty still to do.‘Be good’. We’re proud of our commitment to ‘Plan A’.Be part of a revolution that’s truly innovating.
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