ICT Technician
Location: TT, , 
Department: Information and Communications Technology
Employment type: Full-time
Required experience: Entry level
Required education: Vocational - HS Diploma
Industry: Financial Services
Function: Information Technology
Company profile: VENTURE Credit Union Cooperative Society Limited is a member-owned credit union based in Trinidad and Tobago. We are committed to good governance, improvement in the economic well-being of our members, and the transformation of the credit union movement, while fulfilling our responsibility to our various publics. Our human resources are of strategic importance to us and we are invested in the development of our team members. We are looking for smart, focused professionals who share our vision and want to grow in a dynamic organisation.
Description: JOB OBJECTIVEReporting to the Manager, Information and Communications Technology, the ICT Technician is responsible for maintaining several aspects of the company’s technology. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal network performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.KEY RESPONSIBILITIESDeployment, monitoring, routine maintenance and upgrade of all ICT systems, including servers, core network hardware, storage, backup, telephony systems, network devices, desktops, laptops, and peripherals.Network infrastructure support to ensure full connectivity within branches and remote connectivity between branch locations and to the Internet, including monitoring of communication systems, troubleshooting issues with site cabling infrastructure and configuration / maintenance of network hardware as directed.Desktop software management, including installation and configuration of general purpose end-user desktop software, provisioning of core line of business applications, maintenance of a standard software environment and end-user support for all desktop applications.First-level helpdesk support, including receiving ICT support requests from end users, logging, participating in and managing the incident response process until full resolution.User account management, including user account creation, password resets, and granting/revoking system access.End user training on procedures, software or technologies relevant to line of business applications and core job functions.Monitor network activities and usage to ensure conformance with established network policies, procedures and standards and company objectives.KEY FUNCTIONSAssist Network Administrator in network modifications, upgrades, and ICT projects.Install and configure software on computer systems.Install, modify and perform minor repairs to network equipment and cabling.Maintain hardware and software systems and resolve related problems.Perform routine system backups and recovery.Liaise with and provide training and support to end users and staff on computer and software operation and other issues.Track key metrics and Service Level Agreements (SLAs) and prepare reports for management.Assist in regular business continuity and disaster recovery tests.Develop and maintain an inventory of all hardware and software.Liaise with third-party hardware, software and technical support vendors.
Requirements: QUALIFICATIONS & EXPERIENCEDiploma in the field of Information and Communications Technology or equivalent work experience.A minimum of three (3) years’ experience in a technical support role.Excellent technical knowledge of networking, computer hardware and software.In-depth knowledge of Microsoft technologies, including Microsoft Office, Windows 7/8, Windows Server, Exchange Server and SQL Server, is preferredHands-on hardware and software troubleshooting experience.Familiarity with programming languages, web and mobile technologies.CORE COMPETENCIESAdaptability – Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations.Problem Solving – Ability to identify a problem, gather pertinent information and break the problem into manageable segments for resolution.Managing Change – Embrace change and see change as opportunity.Oral/Written Communication – Must be able to communicate thoughts clearly, both orally and written. Must be able to communicate throughout the organization and to all levels of staff.Time Management – Ability to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks.
Benefits: SALARYThis is a full time salaried position. Pay range for this position is competitive.
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