Software Engineer
Location: IE, , Dublin
Department: Product
Company profile: Intercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.
Description: About the jobThe product engineering team are responsible for building features, improving existing features, experimenting, maintaining product quality, and improving product performance. You'll join a very experienced and talented team of other engineers (ex Google, Amazon, Facebook, Apple, Yammer). Our focus is on shipping quality product fast, with a strong bias for simplicity and appreciation for good software craftmanship. Our entire product team is colocated in Dublin, so you'll own the most important and challenging projects for our business, and work face to face with all the people you need to succeed. To be a good fit, you should:think big and boldenjoy moving fast (we continuously deploy to production, in minutes, dozens of times a day)obsess about our product and the challenges our customers faceobsess about the quality of the work you producesweat the little details, and be self motivated to spot ways to improve what you're producing, not relying on others to do sobe proud of what you work on and what you shipIntercom is a great place to work. We care about people (you, our customers, our team mates), not resources or budgets, or rules. Technologies we use todayWe mostly use Ruby/Rails, java, ember, storing data in MySQL, MongoDB, Redis, Solr, StatsD and Graphite. We make extensive use of AWS, including EC2/VPC/ELB/AutoScaling/S3/SQS/RDS/ElasticCache/Cloudfront - automated using an internally developed tool that manages our continuous deployment.Experience in our day to day toolset is a plus but is, by no means, a requirement. Good people will adjust quickly and have fun learning something new or helping us learn something new.Types of people we're interested inOut and out front-end engineers: love Javascript/CSS, write it well, obsess about details/interactions/delighting usersServer side engineers, who obsess about writing clean/maintainable code, and enjoy worrying about scale, availability, and designiOS and Android engineers: You are hell-bent on delivering amazing native experiencesGeneralists who are happy to and enjoy working on everything from infrastructure to cssSchool or college grads who want to take an awesome first step in their career and be surrounded by passionate, experienced peopleThe type of projects you could work onAt Intercom, we'll challenge and support you to do the best work of your career. Some examples of the types of projects you could work on:Design and implement new ways to visualize the huge amounts of data collected by Intercom, to provide actionable insight to business ownersImplement a system to help business owners Multi-variate test their messages. (Intercom sends millions of these messages every month)Building mobile apps so users can experience the magic of Intercom outside the browserSpend every waking hour improving/obsessing/iterating on Intercom's message composer, to make it the most beautiful, simple, easy to use / powerful way to communicate with your usersTake charge of ensuring our API gives people the most powerful and complete access to their data within Intercom, and facilitate growth of our wide ecosystem of integrations and clients. (Our API is hit millions of times daily)About IntercomIntercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.
Benefits: Competitive salaryEquity in a fast growing startupThe opportunity to work with and learn from a fantastic teamFree breakfast, lunch, dinner and snacks, everydayPublic transport paid forHealthcare
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