Solutions Engineer
Location: US, CA, Bay Area
Department: Engineering
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Internet
Function: Engineering
Company profile: At Cedexis, we’re passionate about solutions for a faster web and we need people to bring our message to the world.The Internet can be a messy place. Cedexis makes it much easier for companies to evaluate and make decisions on how they serve content to their customers. Today, over 250 media, retail, luxury and consumer brands count on Cedexis for 100% availability, optimal web performance, flexibility and choice that drives traffic and revenue at lower cost and risk. Our customers include Mozilla, Microsoft, NBC, Lacoste, and Volkswagen.Founded in 2009, we’re focused innovators at the core of global expansion strategies. We’re committed to making the web and mobile user experiences equally fast and robust for each and every user on the planet.
Description: The PositionThe Solutions Engineer (SE) is a customer-focused technical sales professional who provides high level support and guidance to customers and prospects. The SE collaborates with sales and partners and is looked to as an expert in her/his field by the account team, channel partners and customers. The successful candidate will be required to work closely with direct sales on large and complex accounts in order to educate prospective customers about Cedexis’s services.This includes conference calls, site visits, presentations, technical evaluations, technical objection handling, & follow up on all customer related issues. The solutions engineer is a consultant who designs, develops and delivers technical solutions to the business requirements that are uncovered during the presales process. The ideal candidate would be based near the east coast of the United States though an exceptionally strong candidate from anywhere in North America will be considered.About CedexisAt Cedexis, we’re passionate about solutions for a faster web and we need people to bring our message to the world.The Internet can be a messy place. Cedexis makes it much easier for companies to evaluate and make decisions on how they serve content to their customers. Today, over 500 media, retail, luxury and consumer brands count on Cedexis for 100% availability, optimal web performance, flexibility and choice that drives traffic and revenue at lower cost and risk. Our customers include Mozilla, Microsoft, NBC, Lacoste, and Volkswagen.Founded in 2009, we’re focused innovators at the core of global expansion strategies. We’re committed to making the web and mobile user experiences equally fast and robust for each and every user on the planet.
Requirements: ResponsibilitiesThese are the sorts of things you'll be working on.Provide pre-sales assistance for sales opportunities to customers and partners including explaining the Cedexis technology stack, GSLB solution design and troubleshooting customer configurations.Refine and research technical requirements of the opportunity.Design solution options in the context of customer workflows and articulate the benefits of Cedexis products.Act as an interface between the Sales organization and Engineering to resolve outstanding issues and/or develop new feature requirements.Provide reporting and feedback on customer accounts and field activities to Sales, Product Management and Engineering.Work closely with customers to support the design and implementation/integration of Cedexis products.Understand the customer’s workflows and business drivers and how to map these to a solutions Cedexis can offer.Support existing customers.Proudly represent Cedexis at industry gatherings and conferences.Desired SkillsBelow are the skills required for this position. Please review them carefully.Bachelor or Masters Degree in Computer Science, Computer Information Systems or equivalent work experience.2 plus years pre-sales experience with an emphasis on CDN or DNS solution engineering.Strong leadership skills with the ability to prioritize and execute in a methodical and disciplined manner. Set and manage expectations with sales people, customers and prospects.Exceptional English language written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of Cedexis products and solutions.Demonstrable ability to write and maintain your own scripts in any standard scripting language like PHP, Perl, Python or JavaScript.Working, to excellent, knowledge of DNS, GSLB, CDN, Cloud and related technologies, specifically: Knowledge of how DNS is resolved and how DNS can be used in load balancing.Working, to excellent, knowledge of HTTP, TCP/IP and Internet Delivery.Ability to explain basic to Internet concepts to a non-technical audience.Ability to set up a caching CDN configuration for a basic web site.Some overnight travel is required.
Benefits: Competitive compensation401kMedical & dental coverageUnlimited vacation policy (not a typo)
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