Customer Service Associate
Location: US, TX, San Antonio
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Facilities Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in San Antonio, TX. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)Lift heavy boxes, files or paper when neededMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentConsistently adhere to business procedure guidelinesAdhere to all safety proceduresTake direction from supervisor or site managerMaintain all logs and reporting documentation; attention to detailParticipate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)Operating mailing, copy or scanning equipmentShipping & ReceivingHandle time-sensitive material like confidential, urgent packagesPerform other tasks as assignedScanning incoming mail to recipientsPerform file purges and pullsCreate files and ship filesProvide backfill when neededEnter information daily into spreadsheetsIdentify charges and match them to billingSort and deliver mail, small packages
Requirements: Minimum Requirements:High school diploma or equivalent (GED) requiredExperience in reprographics, imaging, and mail servicesContact equipment providers for service as necessaryOrder supplies and keep track of inventoryPerform copy, print and binding servicesMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentMinimum 1 year customer service related experience requiredMust have at least 1 year experience with mail or copy processesMinimum 1 year experience maintaining and troubleshooting printers and copiersGood working knowledge of PCs and Windows 7Good working knowledge of all MS Office applicationsAbility to interfacing with end users in a professional manner and with a sense of urgencyExcellent communication skills both written and verbalAbility to effectively work individually and in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance and punctuality policyLifting and/or moving items up to 55 pounds or the maximum allowed by current State Law with or without accommodationsStanding and/or walking for long periods of time with or without accommodations
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