Service Delivery Manager 2
Location: US, NY, New York
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Financial Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description:  The Service Delivery Manager II will be responsible for managing the contracted Production site services and working closely with the on-site Novitex team. Candidates must have proven leadership experience; minimum 2 years managing at least 5 employees and minimum 2 years’ experience in print operations.Responsibilities:Financial PerformanceCreates forecasts and revenue estimatesReviews monthly P & L statements for accuracyManages expensesAnalyzes asset performance and expendituresClient SatisfactionMeets regularly with client contact and other member of the client's management teamRecommends service enhancements based upon knowledge of client's business strategyMaximizes proprietary Quality Management utilization through service quality metrics reviewsEmployee EngagementDemonstrates exemplary ethical conduct that establishes an atmosphere of trust and supportRecognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external clientsCoaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; addresses performance issues with directness and sensitivityMakes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulationsOversees training and provides development opportunitiesEffectively balances resources to maximize productivity and efficiency
Requirements: Qualifications:Proven leadership experience required; minimum 2 years managing at least 5 employeesMinimum 2 years’ experience in print operationsManagement experience in multi-service environmentEffective client relationship building skillsEffective written and verbal communication skills; proven analytical skillsExcellent planning, prioritization and organizational skillsProven experience in high volume/fast paced environmentAbility to resolve issues without management supervision requiredAccountability a mustProven experience in achieving financial goals related to revenue and profitabilityComputer proficiency in email environments, MS Word, Excel or similar programsAbility to administer Company policies and safety regulationsPreferred qualifications:Bachelor’s degree preferredExperience in mail services preferred
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