Customer Service Representative
Location: GR, I, Athens (Iraklio)
Employment type: Full-time
Required experience: Entry level
Required education: Bachelor's Degree
Industry: Computer Software
Function: Customer Service
Company profile: Transifex is a SaaS continuous localization platform powering the process of launching products into multiple languages for companies with rapid development cycles. To date, Transifex has simplified the localization process for over 15,000 projects and more than 150,000 users. Customers include Coursera, Waze, Eventbrite, reddit, Disqus and Firefox.
Description: We know that great customer support is provided by both people and products and we pride ourselves about our strong support. We believe that amazing support means great user experiences and products, and that the lines between these are blurred. We're looking for an enthusiastic and motivated individual who wants to join our team in Athens and provide the highest level of support in each customer interaction.If you're smart with a proactive attitude and exceptional people skills, then we want you. In this position, you'll be the face of the company to most of our customers. You'll work on the front lines with our users every day, balancing creative problem solving and relationship building. You will partner with our Design/Product team to improve the user experience and with our Development Team to resolve issues.We're looking for a person excited to take on the responsibility of this position and motivated to have a big impact to many places in our company and product.Responsibilities:You will be leading the Customer Service efforts at Transifex. As a result you will need to: Provide friendly and efficient service to the worldwide Transifex community.Identify and escalate issues appropriately as you will be the primary point of contact, whether it is questions about product, billing, training, user experience or technical issues. Research information and troubleshoot problems using available resources.Compose accurate and smart messages to customer emails. Strategize with customers on how to use Transifex better and tailored to their particular needs. Share trends in the industry and keep the customers informed.Empower and provide value and attention to our customers. Building trust between the Transifex brand and the user is a hard task. Spend quality time and effort to ensure proper on boarding to new users becoming fully functional, and getting value from the time that they sign up with Transifex.Work with the core Transifex team to map out and deliver a total successful solution to customers - helping them map their process and goals.  This will require direct and consistent customer contact.    You will be encouraged to work your own projects that entail Training programs, Help guides, QA Testing, Blogs, and outreach efforts all on the behalf of the customer. 
Requirements: Skills:Excellent knowledge of English, both verbal and written.Strong communication and interpersonal skills.Technical aptitude and the ability to pick up new technology quickly.Bonus Skills:Knowledge of  programming languages, preferably Python. SQL knowledge a plus.Knowledge of and experience with measuring and improving customer satisfaction and loyalty.Familiarity with ticketing systems.Previous experience with creation of online help resources.Early adopter of technology.
Benefits: Stock optionsCompetitive salaryPaid time offEmployee status Flexible spending accountsApple equipmentCompany sponsored tech talks and happy hoursHighly equipped and inspiring offices near OAKA (Iraklio, Attiki), unlimited refreshments etc.
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