Community Manager - New York City
Location: US, NY, New York
Department: Marketing, Sales
Company profile: WannaYum is a user-centric mobile food-ordering platform that attracts and retains customers through a proprietary embedded gamification system.  As of July 2014 we have an inventory of 20,000 restaurants located in more than 500 cities across the United States. We’re looking for entrepreneurs who are excited about getting in on the ground floor of a fast-growing start-up; imaginative thinkers who relish wearing multiple hats and never back down from a challenge. We want people who get things done.
Description: At WannaYum, amazing service is our core. We're looking for a Marketing & Community Manager to take charge of growing demand, ensuring customer satisfaction and driving our brand awareness in New York City.The right person will be comfortable in an "all hands on deck" environment, loves solving people problems and can thrive in a dynamic, passionate start up culture. You are...Motivated. You are hungry to get things done efficiently.Self-driven. You have superior organisational skills; integrity and great follow through on tasks, even when multi-tasking. You don't get overwhelmed easily.Naturally curious. You're innovative, extremely creative and constantly looking for ways to improve upon things.Word savvy. You have exceptional writing skills and can craft everything from newsletters, emails and blog posts to policies and summaries, easily adjusting your tone/voice accordingly. Graceful. You are self aware, well-spoken on the phone and eloquent in emails. Fun. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome and share it with the world.A utility player. You're willing to find resolutions to customer issues early, late and often.ResponsibilitiesYou'll be tasked with supporting our users and inspiring a growing user base to share the WannaYum experience. You will work within a growing and diverse marketing team, and will need to develop & foster various skill sets:Find the pulse of the city and identify different ways to get WannaYum in front of new users, whilst ensuring articulation of WannaYums desired image and position.Identify and develop effective and newsworthy brand and event partnerships.Plan and execute innovative marketing campaigns and pop-upsManage marketing communications, media and PR outreach, both inbound and outbound, to build WannaYums presence and brand in the city.Identify and engage with community and brand advocates.Analyse marketing initiatives and measure effectiveness and return on investment against clearly defined targets.Build a proactive social media presence on Twitter, Facebook & other relevant sites and actively participate in discussions across communities and social networks.Responsible for editorial direction, design, production and distribution of newsletter, blog & social web content. Work closely with our engineering & operations teams to streamline process and assist in intelligently scaling a vibrant business.Be the voice of WannaYum to our users.Tame upset users and turn them into passionate evangelists.
Requirements: Experience 2-5 years’ experience in marketing, brand management, community management, public relations or a related field.Influencer amongst your friends and community.Demonstrated skills, knowledge and experience in at least one of the following areas: Design and execution of marketing strategies.Communications and PR activities.Robust/active online presence and familiarity with social media (Twitter, LinkedIn, Facebook, Wordpress, etc.).Marketing analytics.Customer support.EducationGraduate from a leading Grande Ecole or university educatedBottom line: You have to be ready to hustle! You must be ready and excited to get your hands dirty and help build a growing business. You're the customer advocate and need to bring the voice of WannaYum to the masses...you ready?
Benefits: Ground floor opportunity: shape the strategic direction of the companyNegotiable based on experience, and equity compensation plan.
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