Product Manager
Location: IE, L, Dublin
Employment type: Full-time
Required experience: Mid-Senior level
Industry: Computer Software
Function: Product Management
Company profile: Intercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.
Description: The OpportunityWe are looking to hire an experienced product manager to join us on our mission making web and mobile business personal. Your challenge will be to help turn that mission from vision to reality, working end to end in the product build process, from new disruptive ideas to detailed iterations on design. This is a career defining opportunity for someone passionate about product management looking to drive product innovation forward from an early stage in Dublin. We work in small teams of designers and engineers and are a design led company. Our product managers need to be heavily invested in the importance of design in the product build.Intercom is helping thousands of web and mobile businesses connect with millions of users every day. Founded in 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, including The Social+Capital Partnership and Bessemer Venture Partners. With live user intelligence, product, marketing, and customer success, teams can send relevant messages that start conversations and create personalized experiences, based on who users are and what they do in your product. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#.As a product manager you willDrive innovation in product development with a team of world-class engineers and designersWork closely with product designers and engineering leads to prioritise and scope projectsResearch and work closely with our research team to understand our users needs, and translate them into product requirements.Become an expert in your area of the product, understanding the competitive landscape, the evolving market needs, and how those things relate to the company mission and vision.Own the success or failure of your product team's work and initiate design and engineering sprints to improve shipped work.Define and analyse metrics that inform the success of products.
Requirements: You should:Have a strong design background, think deeply about product design decisions and have an understanding of how to create simple user interfaces.Be an excellent self starter who can deeply collaborate with designers and engineers.Be an excellent communicator of product decisions and the rationale behind them.Have excellent organisational skills and experience in a fast paced, constantly changing environment.Be able to easily switch between thinking creatively and analytically.Have an understanding of the technical architecture of complex web and mobile applications.Ideally you:Have a strong understanding of social design including behaviour patterns from psychology and social psychology.Have experience building products that people can access on multiple devices, desktop, tablet, phone.
Benefits: A competitive salaryEquity in a fast growing start-upRegular compensation reviews: great work is rewarded!Canteen stocked with snacks and drinks dailyBreakfast, lunch and dinner served daily.Public transport card paid forSecure bike storageFree healthcare coverFree gym membershipFlexible holidaysGenerous relocation assistanceSomething else that’s important to you? talk to us, we’re flexible :)
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