Customer Service Associate
Location: US, KS, Overland Park
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Financial Services
Function: Administrative
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Technical Specialist will be based in our Overland Park, KS client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Responsibilities:Underwriting Discipline / Technical SkillsAssist in the day to day activities of various insurance programsWork through work flow processes to include prepping, data entry and indexing policy documentsWork within internal databases and work flow resources- ie)*POD/Network - Databases which distribute submissions to the UA TeamCorrectly perform Name Clearances and account setups based on the supplied information from client and companyUnderstand and apply departmental rules and guidelinesBring accounts and endorsements to Baseline/Benchmark using appropriate rating toolsClient Service DisciplineCreate accurate Reinsurance documents (Quotes, Binders, Certificates, Endorsements) applying established GPF/GCF procedures and guidelinesProblem solve any customer requests effectively and efficiently in a timely manner - Communicate with internal and external clients in a friendly and professional mannerTeamworkContribute to a positive, fun and disciplined environmentEnsure teamwork within GCF/ GPF POD/Network* and within branch, client teams and any other cross-branch, cross unit or project teamsAccept responsibility and accountabilityDemonstrate a positive attitude and strong value system (e.g. integrity, trustworthiness, respect)Earn respect from colleagues and clientsDemonstrate a strong work ethic and a sense of urgency
Requirements: Qualifications:Minimum of 1 year customer service experience requiredMinimum of 1 year processing documents; prepping, data entry, and indexing related experience required (Insurance and/or Mortgage industry highly preferred)Strong computer skills; proficient experience using Microsoft Office Applications (Excel required)Proficient using email environments: ie) Microsoft OutlookAttention to detail is required; organizational efficiency and time management skills requiredExcellent communication skills, both verbal and writtenAbility to effectively work individually or in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policyAbility to lift and/or move items up to 55 pounds or maximum allowed by current State Law with or without accommodationStanding, walking, sitting for long periods of time with or without accommodation
Fraudulent: 0