Branch Manager
Location: US, CT, West Haven
Department: Branch Services
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Associate Degree
Industry: Financial Services
Function: Management
Company profile: Outstanding Member Service Starts With Outstanding PeopleIf you are committed to the concept of “above and beyond” and enjoy interacting with people either in person or on the telephone, then we want to talk to you.Our people are our most valuable asset. We recognize their value – the hard work and dedication they give – and reward it through a highly competitive salary structure and benefits program which includes:Medical, dental and vision insurance401k  Retirement Savings Plan with a match up to 6% by the Credit UnionFlexible Spending  AccountsLife insurance paid by the Credit UnionGenerous paid time offGym membership reimbursement program.
Description: This position requires an experienced leader with excellent collaboration, communication, and project management skills in assisting members, managing internal client relationships, and running efficient operational processes. The Branch Manager is will aid in accomplishment of individual branch and organizational goals and have a thorough knowledge of procedures, policies and the ability to make sound judgment decisions. Additionally, the Branch Manager will provide back-up for new accounts, act as a back-up on the teller line as needed, coach and train tellers, and support and promote a successful sales culture. 
Requirements: Duties and ResponsibilitiesMaintain thorough knowledge of operations procedures and Credit Union products and services.Maintain and assume responsibility of the branch to ensure that the branch is consistent in their daily, weekly, monthly functions.Create and support a sales and service culture within the branch that supports the CU Sales GoalsCommunicate daily exceptions of operational, employee or branch issues to the District Manager.Foster teamwork and strengthen relationships between the branch and support departments.Submit monthly summary of all branch happenings and submit to District Manager by reporting issues as they pertain to the branch.Answer questions and solves problems for members by monitoring and responding to branch questions.Ability to cover any function mentioned in the job description for Head Teller or Branch Associate.Effectively manage staff performance. Ensure that excellent, efficient, accurate, and professional service is provided to the membership. Coach staff to provide service excellence. Set sales and performance goals, provide training, provide timely review of progress. Essential Skills, Knowledge, and RequirementsAble to manage multiple priorities and possess a strong understanding of branch processes, policies and procedures.Strong sales background.Must have a positive “can do” attitude and high energy level.Must have a high level attention to detail.Strong customer service orientation.Excellent communications skills.Proven leadership abilities.Aptitude to comprehend numbers & calculations.5 years financial service industry experience; 2 years in a supervisory or management role.Associates or Bachelor’s Degree preferred. 
Benefits: Medical, dental and vision insurance401k  Retirement Savings Plan with a match up to 6% by the Credit UnionFlexible Spending  AccountsLife insurance paid by the Credit UnionGym membership reimbursement program.
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