Baby Care Advisor
Location: GB, , 
Employment type: Full-time
Required experience: Not Applicable
Required education: Unspecified
Industry: Consumer Services
Function: Customer Service
Company profile: HGS is a world leader in Customer Relationship and Business Process Management.  With a global footprint and an experience of over three decades, we have helped our clients deliver exceptional results.  We have developed and implemented some of the best-known processes and practices to deliver a comprehensive range of industry-specific solutions. Our operational excellence, combined with functional expertise, has made us the "Preferred Partner" for most of our clients.  We deliver seamless service to some of the world's most recognized brands out of and across North America, Europe, Asia, and Africa.
Description: Do you always strive to go the extra mile? Giving customers more than what they expect and ask for in a caring manner? empathetic, articulate and a quick learner? Do you work well under pressure? Would you like to advise parents and expectants parents on various baby and toddler related issues?If you’ve answered ‘yes’ to all the questions, then HGS is the place for you to start a satisfying career. About HGSHGS is a fast paced, vibrant, contact centre with Operations in 7 countries, 43+ centres, employing more than 22,000 professionals and supporting over 500 global clients. We have continued to grow year on year and with this growth we have seen plenty of opportunities. Majority of our employees have progressed internally and we are constantly evolving our talent management and training programs to ensure that we have the best and most skilled workforce. The RoleWe are currently looking for Baby Care Advisors on behalf of one of our clients to provide an efficient high quality service to new parents, expectant parents and health-care professionals across a wide range of pregnancy, baby and toddler issues.As a Baby Care Advisor you will be dealing with customer queries through a number of different channels i.e. live chat, handing inbound calls, responding to emails, letters, responding to social media forums, or making outbound follow up calls. Responsibilities include: Offering a multi-channel information and support service to new and expectant parents.Providing advice and guidance on a range of pregnancy and parenting topics as well as expert information about products.Handling inbound/outbound calls, handling live chats responding to emails and letters, social media forums with utmost empathy and care.Providing outstanding customer experience by offering reassurance, advice and information in an empathetic, enthusiastic and friendly manner.Striving for one call resolution whilst working with escalation teams to provide appropriate level of service when required.Proactively advising line managers of any developing themes in customer issues or concerns and inputting ideas to line manager for improving service offering.  
Requirements: •             Proven previous experience in a customer service role (face to face or in a contact centre).•             Empathetic, enthusiastic, friendly and confident.•             Excellent PC and typing skills.•             Team player and customer driven.•             Resilient and motivated.•             Flexible to work shifts.•             Childcare experience (Desirable).
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