Technical Support Engineer
Location: GR, I, Neo Iraklio
Department: GCS
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Certification
Industry: Telecommunications
Function: Customer Service
Company profile: Unify — formerly known as Siemens Enterprise Communications — is a premier communications software and services firms. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and enhances business performance. Born out of the engineering DNA of Siemens AG, Unify builds on this heritage of product reliability, innovation, open standards and security to provide integrated communications solutions for approximately 75% of the Global 500. Unify is a joint venture of The Gores Group and Siemens AG
Description: The Technical Support Engineer (TSE) provides solution design, installation, commissioning, and technical support for highly complex Enterprise solutions of Unify's Unified Communications portfolio. The TSE provides pre and post sales support for solutions, including: solution design, solution modeling, staging, installation support, and customer requested support. The TSE also investigates customer reported issues and is capable of analyzing network and product data to pinpoint the cause of the issue and either recommend a solution or interface with the appropriate component supplier to acquire a solution. The best candidate will be a highly motivated self-starter who is excited about the opportunities that this position provides.
Requirements: Required Skills:Good knowledge of SIP, MGCP, CSTA, SOAP, SNMP, H323, Q.931 protocols and standardsAdministrative knowledge of Linux/Unix Servers or Linux Certification (e.x: CLP)Proven experience in networking and network infrastructure or CCNA certificationExperience in network troubleshooting tools (e.x: Ethereal, tcpdump, etc)Knowledge of scripting languages (shell, perl)Knowledge of databases Education and Experience:Bachelor's degree in Computer Science, Electrical Engineering, or TelecommunicationsAt least 3 years of experience with product support (e.x: level 2, Level 3) within a Telecom support organizationStrong sense of responsibilityAble to travel on short noticeCustomer facing with excellent Communication Skills.Strong Negotiation SkillsProblem SolverVery good analytics skills (Ability to analyze SW/HW issues, develop solutions and apply hot fixes)Cultural awareness and intercultural experiencesPositive attitude, interpersonal skills, team playerAbility to perform in a multi-tasking environmentCreativity, self-motivation, willingness to learn new things'Can do' attitudeFulfilled military service (Men candidates) Additional Skills considered a Plus:Candidates who fulfill the above prerequisites and also possess the following skills will be preferred:Master's degree in Telecommunications or similar fieldProficient in GermanSiemens: SOCACisco: CCDAMicrosoft: MCSAITIL certification
Benefits: Company offers:Competitive remuneration packagePrivate InsuranceWork in a challenging multinational environmentContinuous training opportunities
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