Systems engineer (ops)
Location: US, CA, San Francisco
Company profile: Intercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.
Description: About the jobThe ops team are responsible for running our production infrastructure, including build and deployment systems. We're fans of immutable infrastructure and continuous deployment - currently we deploy up to 30 times per day. We have big plans to improve Intercom's availability and performance while handling very fast growth.To be a good fit, you should have:a passion for application stability, performance, and securitya strong bias for simplicityan interest in building and scaling distributed systemsTechnologies we use todayWe mostly use Ruby/Rails, storing data in MySQL, MongoDB, Redis, Solr, StatsD and Graphite. We make extensive use of AWS, inlcuding EC2/VPC/ELB/AutoScaling/S3/SQS/RDS/ElasticCache/Cloudfront - automated using an internally developed tool that manages our continuous deployment.Experience in our day to day toolset is a plus but is, by no means, a requirement. Good people will adjust quickly and have fun learning something new or helping us learn something new.Types of people we're interested inout and out systems engineersapplication developers interested in back end services and distributed systemsThe type of projects you could work onsplit the monolithic rails app in to discrete servicesredesign our data storage to handle the next 100x growthimprove fault tolerance within the application until there are no single points of failureshrink the time taken from a push to master until production deployment to less than 10 minutesbuild tools and processes to help us detect and respond to operational issues quickerincrease visibility in to app performance by working on our metrics and logging infrastructureAbout IntercomIntercom helps internet businesses communicate with their customers. Their mission is to make web business personal. They believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that feels a lot more like Facebook than Salesforce. People love the product:#URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#Founded by serial entrepreneurs Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett, the company is just over 2 years old. It has raised $7.75MM to-date from Social+Capital Partnership—their LPs include Facebook, Reid Hoffman, Sean Parker, Peter Theil. Managing partner Mamoon Hamid was on the board of and early investor in Box and Yammer. The team is currently 36, comprising people from Apple, Google, Facebook, Amazon, Yammer, Paypal.Intercom is installed in thousands of web products and is connected with many millions of end-users. The company has been experiencing double-digit monthly revenue growth from the start.They've turned down four acquisition offers to-date—the founders intend to make this a uniquely impactful, long-lasting tech company. They intend to fundamentally change how internet businesses and their customers interact.
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