Customer Service Representative and Shipping Coordinator 
Location: US, IL, Libertyville
Employment type: Full-time
Required experience: Entry level
Required education: Bachelor's Degree
Industry: Consumer Goods
Function: Customer Service
Company profile: Handi Ramp, founded in 1958, is the oldest manufacturer of metal ramps in the United #URL_88003d34655ed7f8d4d1e5bacc716f0659f836dc0574b5dd58e9139b79fb5fe0# specialize in products within the wheelchair accessibility, material handling and non slip floor safety arenas, but love the challenge of creating solutions for any need. Our national sales team work closely with customers to create customize ramp solutions for a variety of industrial, commercial, institutional and residential markets. Successful sales members are able to develop solutions using a large array of off-the-shelf and custom products.
Description: Handi Ramp, founded in 1958, is the oldest manufacturer of metal ramps in the United #URL_88003d34655ed7f8d4d1e5bacc716f0659f836dc0574b5dd58e9139b79fb5fe0# specialize in products within the wheelchair accessibility, material handling and non slip floor safety arenas, but love the challenge of creating solutions for any need. Our national sales team work closely with customers to create customize ramp solutions for a variety of industrial, commercial, institutional and residential markets. Successful sales members are able to develop solutions using a large array of off-the-shelf and custom products.Handi Ramp is currently seeking a Customer Service Representative for our Libertyville, IL location. This individual will be responsible for acting as a liaison between customers and our company by assisting with inquiries, phone orders, errors, etc.  This position handles all inbound calls and emails as well as manages the daily shipping needs for the company. The Customer Service Representative must have excellent verbal and written communication skills as well as strong attention to detail. Associates in this position will gain a sound understanding of our customers, products, processes and systems.Job Responsibilities includes but is not limited to:Greet callers warmly and ascertain problem or reason for calling.Act as the company gatekeeper.Assist with placement of orders, refunds, or exchanges including processing credit card payments.Resolve customer complaints via phone, email, mail, or social media.Advise on company products and informationAttempt to persuade customer to reconsider cancellation.Sell products and services.Build strong knowledge of Handi-Ramp’s products and pricing including marketing partners productsUtilize computer technology to handle high call volumes and track calls and sales.Work with customer service manager to ensure proper customer service is being delivered.Process internet and phone ordersReview and distribute inbound leads to sales teamPerform and Manage the shipping and fulfillment of ordersAssist with processing credit approvalsAct as role model for co-workers and to lead by your actions. This includes support and implementation of Handi-Ramp’s basic Philosophies which include (but are not limited to):· Provide outstanding Customer Service.· Enhance and develop a “Customer is always right” attitude.· Treating all co-workers and customers with dignity and respect.· Presenting an image that will reflect positively on Handi-Ramp.· Responsible use of all company resources· Positive attitudeEnter new customer data and update changes to existing accounts in the corporate database.Investigate, troubleshoot and resolve customer issues.
Requirements: Skills and Requirements:Must be highly motivated and positive individualExceptional listener with excellent time managementAbility to work in a fast paced environmentHigh level of integrity and work ethicWorking knowledge of CRM systems and shipping termsBachelor’s degree and / or one+ years related experience in businessStrong computer skillsAble to quickly build rapport over the phone with customersStrong written and communication skillsAbility to identify and creatively solve customer’s problemsSelf motivated, with high energy and an engaging level of enthusiasm
Benefits: Competitive Benefits Package:Competitive compensation package including health insurance and 401(k).Candidates are subject to reference checks, criminal background checks and post-offer drug testing
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