Product Specialist
Location: CA, QC, Montreal
Employment type: Full-time
Required experience: Associate
Required education: Associate Degree
Industry: Computer Software
Function: Information Technology
Company profile: BroadSign International, LLC is the first global provider of cloud-based software for digital signage networks. Its platform was designed exclusively as a management system for media companies operating digital out-of-home and digital place-based media networks, giving them an unlimited capacity for growth without adding personnel. After over a decade in the industry, BroadSign’s latest incarnation, BroadSign X, has become a mature and reliable fit for all digital signage software needs and its Android-based smart player, BroadSign Xpress, has decreased the cost of deploying digital signage compared to PC-based hardware alternatives.BroadSign’s constant growth, extensive network and dedication to predicting and responding to industry trends make its digital signage solutions a safe bet for the future of networks with even the most complex of requirements. For more information about BroadSign, visit#URL_251fbb9f6ff69992c1907966799c8ce4e35eefc28d4065c75d31#PHONE_5d8773b873ad48755d5569fe02f9795f9b4505a69e69f16acc79665b793bb529##.
Description: BroadSign is the first global provider of cloud-based software for digital signage networks. Its platform was designed exclusively as a management system for media companies operating digital out-of-home and digital place-based media networks, giving them an unlimited capacity for growth without adding personnel. After over a decade in the industry, BroadSign’s latest incarnation, BroadSign X, has become a mature and reliable fit for all digital signage software needs and its Android-based smart player, BroadSign Xpress, has decreased the cost of deploying digital signage compared to PC-based hardware alternatives.BroadSign’s constant growth, extensive network and dedication to predicting and responding to industry trends make its digital signage solutions a safe bet for the future of networks with even the most complex of requirements. For more information about BroadSign, visit #URL_251fbb9f6ff69992c1907966799c8ce4e35eefc28d4065c75d31#PHONE_5d8773b873ad48755d5569fe02f9795f9b4505a69e69f16acc79665b793bb529##.We are currently looking for a Product Specialist to join our team in our downtown Montreal office. Deploying a digital signage network touches on many technical areas, having a good knowledge of current hardware, multiple operating systems, networking infrastructure and content creation tools are all considered an asset. Your technical abilities as well as your social skills will be extremely important to clearly communicate with clients and other team members to address issues and outline solutions.If you are the type of person who has installed custom firmware on your router at home, have unlocked or installed a custom OS on your phone, have multiple computers at home that you have built running different OS's just because it sounded like fun at the time, then this is the job for you. If you are an outgoing person who enjoys technology, if you look good in a suit but prefer to wear jeans and t-shirts, if you want a relaxed work environment where your efforts and contributions are recognised and valued, then send us your resume.Responsibilities:Product demonstrations and product capabilities questions and answersProduct training over the phone or in-person for prospects in the evaluation phase or comprehensive training for new customersParticipation in customer discussion boardsAssist with RFP/RFI responses related to technical needsProvide feedback into the product development cycleSecond level problem isolation & resolution for hardware, software, network and content related issues.Provide extended support, service, and assistance of client configuration for BroadSign applications running on Win XP, XPE, and Linux.Network software configuration assistance.Fault isolation for LAN / WAN issues.Accept, validate and log calls from customers.Fully document all resolution steps.Ensure that resolutions are timely and dealt with in accordance with service level agreementsEnsure an 'integrated' call center approach, i.e., the caller will experience a minimum number of call transfers, and efficient coordination will take place with other service providers.Documented support procedures are followed at all times. 
Requirements: Computer Science or Engineering degree is an asset, however equivalent experience is taken into considerationKnowledge of Windows and Linux operating systems, computer, network and display hardware.Ability to communicate to technical people on a technical level and popularize technical information for a general audienceAbility to communicate technical workarounds and solutions to first level support agents.Excellent written and oral skills in English and French (other languages are also considered an asset).Creativity and ability to multitaskAbility to adapt to changes rapidlyStrong work ethic and interpersonal skillsHighly motivated, fast learner, analytical with good problem-solving skillsStrong interest in learning new technologies (Tech savy)A GSD (Get Stuff Done) attitudeAbility to travel outside Canada when necessary 
Benefits: Competitive salary and benefits Great working environment located downtown Montreal
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