Customer Care Representative
Location: US, SC, Beaufort
Department: BDC
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Automotive
Function: Business Development
Company profile: Stokes Automotive Group-Beaufort is a family owned and operated dealer group in Beaufort, SC.  Stokes is the leader in the automotive market of the Low Counrty in South Carolina offering new Toyota and Honda vehicles as well as over 1000 used vehicles while delivering a Truly Exceptional Experience to our customers.  We strive to put our customers first and make purchasing and servicing a vehicle a fast, fun, and easy experience.Our team is equipped with State of the Art facilites and the highest tech equipment on the market that makes Stokes stand out above the rest.  Come join our winning team!
Description: Stokes Automotive Group, located in Beaufort, SC, is looking for highly qualified phone/internet specialists to work in their state-of-the-art Business Development Center setting appointments for their Toyota and Honda customers. This position offers excellent income potential.  Become a part of a championship team on the cutting edge of automotive business development.  The BDC offers an excellent career path with opportunities for advancement both within and outside of the department.  #URL_d3eae39e001b44c53f2be484d6874eaf087e9bf811ca69d8c4ce1d351728ba9e#Stokes Automotive Group provides a rare blend of outstanding leadership and a culture that is distinctively people-oriented.  We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation.Summary:Customer Care Representative is responsible for lead management activities in support of the company’s sales and service goals.Essential Duties and Responsibilities include the following. Other duties may be assigned.Drive traffic for the sales and/or service departments by setting appointments for prospective customers by:Handling incoming callsFollowing up on customer visitsResponding to Internet Lead requestFollowing up with past customers Must be willing and able to make 100+ outbound calls each dayMust have excellent communication skills (Good verbal skills and a clear speaking voice)Must be comfortable with computers and technology systemsMust have the drive and desire to meet production goals and expectationsPhone experience at any level is preferred but not required.Extensive, detailed, and PAID training provided.  We are invested in your success!NO COLD CALLING!NO DIRECT SELLING INVOLVED!Notify necessary departments to inform of appointments set.Forward ANY customers concerns to the correct department Manager and follow-up.
Requirements: As an Customer Care Representative with Stokes Automoitve Group, you must be able to build rapport with customers, gathering information to help them select the right path to meet their automobile needs. Our ideal Representative has a high degree of integrity and professionalism with customers and our teams, and can quickly learn new information and is adaptable to a flexible, changing and fast-paced business. You must possess excellent verbal, written and telephone communication skills and be able to manage detailed work such as paperwork and customer follow-up. You must also have a strong work ethic, demonstrated enthusiasm, and an entrepreneurial spirit.Job Requirements  Pleasant and engaging phone personaDealership experience preferred but not requiredCall Center experience a plusProven track recordStrong record of positive Customer Satisfaction resultsTeam-orientedSubmit to and successfully complete Motor Vehicle RecordSubmit to and successfully complete Background CheckSubmit to and successfully complete Pre-Employement CheckValid driver's license with good driving record
Benefits: Benefits IncludeOur team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:Medical and prescription coverageBasic life insurance, 401(k) with company matchEmployee discounts on vehicle purchases, parts and servicePaid-time-offWe also offer a group of supplemental benefit plans including dental coverage, short-term disability, long-term disability, supplemental life insurance and legal services.Opportunities for career advancement.**Please no phone calls or in person submittals - All applications must be completed and submitted online - We will review your resume and be in contact with you should it fit our current needs and requirements - Thank you for your interest in Stokes Automotive Group.We Are an Equal Opportunity Employer and a Drug Free Workplace.
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