Head of Operations
Location: GB, , London
Department: Sales
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Marketing and Advertising
Function: Sales
Company profile: Axonix is a global mobile advertising technology company that's powered by a platform with a 4 year history of leading the market. Using technology acquired from Mobclix, the world’s first RTB-enabled mobile ad exchange, Axonix offers a fully transparent programmatic trading platform that enables publishers to sell their mobile advertising inventory in real-time to brands, agencies and ad networks globally.We serve billions of ads per month across more than 150+ countries, working with our 100+ demand partners globally to achieve industry-leading CPMs, CTRs and fill rates. With built-in fraud detection controls and data-driven targeting options, we help advertisers to secure the optimal ad inventory that will deliver the best campaign results for them.Axonix is headquartered in central London and backed by Telefonica and private equity group, Blackstone.OUR PHILOSOPHY TO HIRINGOur technology serves billions of mobile ads every month, across more than 150 countries. Our company is truly global in scale. We're growing so fast we need to hire the best people out there.People who thrive on fresh challenges. People who want to see their work make an impact, right away. People who demand a lot from themselves and others. We hire someone when we’re sure “There’s no better person for this job, and no better person we’d rather work with.”We know people are our most important asset. If you're exceptional at what you do, we want to hear from you. The next stage in your career could start today.
Description: This role leads all post-sales Publisher on-boarding, activation, technical support and ongoing account management. Reporting to the Chief Commercial Officer, this is a critical role within the business to fulfil our promise of strategic partnership and world-class customer service for our Publisher partners.The Head of Operations will manage the team of publisher account managers, on-boarding specialists and technical support leads to ensure Axonix’s delivers a best-in-class experience to our clients. You will establish the processes, collateral and tools required to optimize all customer service operations and drive a rigorous client-focused approach across the organisation. The Head of Operations will also maintain active client responsibilities themselves and own our top tier publisher accounts for the purpose of supporting customer needs and driving growth.  You will be an exceptional sales leader, with a history of driving revenue growth through exceptional account management and strategic partnership with clients. You will be detail-orientated and proactive in identifying service improvement opportunities for the business, ensuring these are followed through with flawless execution.
Requirements: Core Duties:Define and implement account management, technical support and other operational processes to deliver best-in-class customer service to all our publishers and ensure all issues are recorded, delegated, tracked and resolved quickly and to the customer’s full satisfaction.Establish a world class Post-Sales Account Management & Technical Support team to meet or exceed revenue and volume goals.Use creative thinking and deep quantitative analyses to identify volume or price growth opportunities, working with publisher partners to define and implement strategies to continually grow Publisher accounts over time and maximize the company’s share of wallet.Develop and maintain personal relationships with Tier 1 publishers to maximise our revenues with them.Identify new product features or enhancements required by customers and collaborate with the Product and Development Teams to provide input into the product roadmap.Continuously gather market trends, data, and intelligence to strengthen the company's position as the best in market.Promote Axonix across the industry through participation in industry conferences and client events.Ensure Axonix maintains its leadership in the programmatic marketplace. Skills Required:Extensive experience running operational teams within the programmatic advertising industry.Adept at defining, implementing and optimising customer service and technical support processes, with a rigorous attitude to execution.Proven business development capabilities, with a history of growing accounts and delivering incremental revenues.Strong analytical thinking abilities, able to identify new business opportunities from complex data sets and define tactics to capture this incremental value.Experience of leading account teams of at least 6 people, with an exceptional reputation as a great manager.Highly personable, with strong interpersonal communications skills, able to work in a small, highly collaborative team environment.BA/BS degree (Masters or MBA an advantage).Fluency in English essential; business-level Spanish or Portuguese an advantage.
Benefits: Competitive salary according to experienceAnnual bonus schemeGenerous flexible benefits packageParticipation in the long-term management incentive scheme (dependent upon experience)
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