NOC Provisioning Engineer
Location: US, CA, Santa Clara
Department: IT
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Information Technology
Company profile: Equinix is the leading global interconnection platform, accelerating business performance by connecting companies to their customers and partners inside the worlds most networked data centers. More than 4,000 of the worlds most demanding customers trust Equinix to provide a place where they can run their mission-critical applications and grow their businesses.Equinix has a mission to interconnect the world and create a historically significant company in theprocess.
Description: THE COMPANY: EQUINIX [NASDAQ:EQIX]Equinix is the leading provider of network-neutral data center and interconnection services and helps the world’s largest networks, content providers, and enterprises scale through a global data center footprint and unparalleled bandwidth exchange opportunities. More than 4,000 of the world’s most demanding customers trust Equinix to provide a place where they can run their mission-critical applications and grow their businesses.  Equinix has a mission to interconnect the world and create a historically significant company in the process. Highlights…~$2 billion company with close to 3500 employees worldwide, and quickly growing. Forbes named Equinix the #15 Fastest Growing Technology Company in America. Top notch leadership team with employees dedicated and committed to customers and each other.Equinix Corporate OverviewEquinix Ranked Number 271 Fastest Growing Company in North American on Deloitte’s 2012 Technology Fast 500Equinix to Join the NASDAQ-100 IndexOur Vision & HistoryGreen Initiatives – Working Toward a Sustainable Future THE OPPORTUNITY: NOC Provisioning EngineerThe NOC Provisioning Engineer will work with Sales, Network Engineering and Operations teams.  The role involves provisioning traditional Equinix Internet Exchange and Metro Connect services as well as new offerings to cloud service providers using virtual circuits.  The ideal candidate will bring a solid Ethernet and IP networking LAN WAN background. Specifically…Provision standard and non-standard Equinix network services using in-house tools, vendor GUI interfaces and manual CLIs.Interact and communicate effectively with cross functional, global teams on non-standard or expedited orders.Support network change maintenance, service migration and data clean-up projects.Support the development and implementation of new service offerings by providing system tools development feedback and documentation writing.Troubleshoot system and network configuration issues when automated provisioning tools error.   Prioritize provisioning work tasks and manage escalations effectively. Assist in performing other NOC functions such as customer technical support, alarm management monitoring and network incident support as needed.
Requirements: EDUCATION: BA/BS degree or equivalent experience, preferably in computer-related field.EXPERIENCE: At least 3 years of experience working in a 24x7 NOC.Certifications applicable to NOC responsibilities such as the CCNP/CCNA/JNCIA/JNCIS are required.Strong work ethic as well as a passion for performing on-time, accurate provisioning for our network carrier, enterprise, Internet service and cloud services customers.Fundamental LAN and WAN troubleshooting skills, especially using Ethernet, IP, and BGP protocols.Experience provisioning Ethernet and IP transit services.Experience working in a multi-vendor network (Ciena, Arista, Juniper (Junos), Brocade, Alcatel Lucent, Cisco) a plus.Knowledge of basic Unix commands.Familiar with NOC tools, ticketing systems, and escalation procedures.Strong documentation and writing skills.Willingness to learn in a fast-paced environment.Proven ability to work independently and stay on task with minimal direction.A dedication to customer satisfaction.Schedule flexibility a plus.
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