Service Delivery Manager 1
Location: US, CA, Newark
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Computer Hardware
Function: Management
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Service Delivery Manager 1 will be located in Newark, CA.  The right candidate will be an integral part of our talented team, supporting our continued growth. The Service Delivery Manager is responsible for all aspects of operating day-to-day services at a small client site (Mail Operations, Reprographics/Copy center, /Hospitality and Reception) and supporting the on-site non-exempt Novitex Team.  In order to achieve these objectives, the Site Manager will be expected to maintain a high level of client contact and customer satisfaction (SLA attainment) and develop site personnel to meet or exceed customer and Novitex objectives. Responsibilities: Handling order delivery and acceptance, including visually inspecting carton for damage and reconciliation of shipment with shipment documentation (bill of lading)Validating contents against packing slip and order completionNotification of receipt and corresponding updatesNotification of discrepancies, if anyAsset tag and complete updates to asset data repositoryProvide warehousing, including:Site preparation and access controlWarehouse inventory and trackingCoordinate Site transportationShip assets, including:Handling of the shipping requestPreparation, coordination and tracking of shipmentDisposal of assetsUpdate asset data repositoryConduct regularly scheduled storage/cage inventory and assist with reconciliation of data in asset repositoryAssist/perform annual and periodic inventory and assist with reconciliation of dataAssist with asset inquiriesAssist with asset retirementsAccurate maintenance of all required logs.Functions expected include: walking or standing for extended periods of time (possibly entire shift) and lifting up to 75 poundsMaintain physical appearance of site.Knowledge, understanding and adherence to PBMS policies and procedures.Demonstrate flexibility in satisfying customer demands in a high volume, fast paced environment.Take direction from Service Delivery Manager as required.Participate in company training and site cross-training as appropriate.Maintain workspace and related equipment to provide visitors with a business environment, which is efficient, organized and safe.Responsible for overall site performance and meeting customer Service Level AgreementsResponsible for hiring, firing, coaching, developing of staff.Administrative duties commensurate with the positions including Payroll, HR activities, Reporting metrics and other assigned duties.Produce Inventory and Measurements ReportingEssential functions of position require:Lifting up to 75 poundsStanding for long periods of time ( possibly entire shift)Significant walking
Requirements: Required Qualifications: Minimum of three years customer service related experience preferred.Demonstrated knowledge and experience in a related functional area preferred.High School Diploma or equivalent (GED) required, College degree preferredMinimum 1 year supervisory experience, 3 years preferredComputer skills a must – email, Microsoft Office, instant messaging and multiple inventory software programs will be used on a daily basis.Able to effectively communicate in writing and verbally with clients and company personnel.Planning and organization skills.Excellent attendance.Customer service, people oriented.Able to effectively work independently or in a team environment.Basic mathematical knowledge.Demonstrate competency in performing required tasks.Demonstrate proficiency in operation of related equipment.High level of accuracy is critical, attention to detail.May be required to work flexible hours.
Fraudulent: 0