Customer Service Team Lead 
Location: US, IN, Indianapolis
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Government Administration
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Indianapolis, IN location. RESPONSIBILITIES:Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnelDeploy staff as required while prioritizing workload assignmentsAct as a workflow coordinator to manage projects as needed outside normal dutiesEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports for volume tracking, maintain daily logs of measurements and other accountable itemsMaintain proper records management procedures (if applicable)Ensure the highest levels of customer careEnsure adherence to business guidelines, safety & security proceduresResponsible for all aspects of equipment; make appropriate equipment recommendationsProvide constructive feedback and recognition to team • Provide manager with information and recommendations on HR and/or client related mattersIdentify and create the potential for add-on business by developing a understanding of the clients' business strategy andSupport financial results by minimizing site waste and reworkResponsible for area if no manager is present on siteRun network high production print equipmentRun network high production inserter equipmentRun network high production pressure seal equipmentPerform scanning and imaging tasksPerform quality inspections, tabulate data, identify root cause of performance issuesQuality check printed and reprographics material and finished goods  Lift large boxes of paper for storage or production useMaintain paper and envelope inventory (counts and stock)Handle time-sensitive materialHandle confidential material  Perform duties and special requests as assigned by management
Requirements: QUALIFICATIONS:1 year minimum experience operating network high production print and insert equipmentAbility to handle multiple projects simultaneously print background required Ability to adapt to change in a fast-growing print production environment1 year minimum experience performing scanning andStrong organizational and administrative skills imaging tasks preferredDemonstrated ability to show initiative and accept ownership1 year minimum customer service related experience preferred 1 year minimum experience in a high production print environmentStrong computer proficiency in email environmentsHigh school diploma or equivalent strong Microsoft Excel, Access, and Word knowledge required Ability to communicate both verbally and written with customersAbility to lift items weighing up to 50 poundsAbility to effectively work individually or in a team environmentMay be required to stand for long periods of time 
Fraudulent: 0