Systems Administrator
Location: US, CA, San Francisco
Employment type: Full-time
Required experience: Not Applicable
Required education: Unspecified
Industry: Information Technology and Services
Function: Information Technology
Description: Varsity Technologies helps schools and non-profits make strategic information technology decisions that enable them to make an impact in our schools, our community, and our world. Developing and implementing great solutions for our clients requires the combination of our proven methodology with the right people who place a high value on delivering exceptional customer service.  Varsity Technologies is seeking a highly motivated IT professional for the position of Systems Administrator. In this role you will have the opportunity to provide administration and support services for end users and IT systems. Some of your responsibilities will include providing support to Windows Active Directory, account management for cloud services, and troubleshooting for networks, backups, and Virtualization technologies. If you are someone looking to expand your technical knowledge and seek the opportunity to work collaboratively with a team, this position will provide a wide range of experiences and growth potential.Reports to: Services ManagerPrimary Duties and Responsibilities:Be a single point of escalation for tier 3 issuesAttend team and department meetings to improve performance metrics and develop new ideas for improving serviceReview alerts and notifications for potential issuesMonitor, research, and resolve backup issuesWork with desktop support staff to resolve escalated user and client technical issuesIdentify complex technical issues and escalate to Team Lead for action plan and resolutionTroubleshoot network connectivity issuesResolve performance and technical issues related to WAN and Internet servicesProvide Move/Add/Change/Delete administration functions for Windows Active DirectoryResolve user issues related to accessing or using Cloud based services like Google Apps and Office 365Review monitoring services for performance issues on systems and networkConfigure Cisco IP phones for new usersConfigure NATs and basic ACL’s on Cisco and Fortinet firewallsComplete user mailbox setup and changes for Exchange 2010/2013Implement procedures for the install and configuration of monitoring and alerting applicationsUpdate internal and external DNS as requiredCreate monthly systems performance reports and submit for review to Team LeadProvide basic configuration of Layer 2 and Layer 3 networking requestsTroubleshoot Wireless LAN connectivityCollaborate with other teams to resolve technical problems and update or develop new policies and proceduresWork with team members to streamline processes for service delivery
Requirements: Understanding and experience working with Microsoft Active Directory servicesUnderstanding of Group Policies required, experience a plusBasic knowledge of networking theoriesClear understanding of TCP/IP protocol including IP addressingExperience configuring Cisco switches a plusExperience with Exchange 2010/2013 user administrationExperience supporting Fortinet and Cisco firewalls a plusExperience accessing virtual machines via VMware client or VCenterExperience troubleshooting Backup ExecUnderstanding of storage systems and RAID technologiesExperience supporting users in Citrix XenApp a plusExperience with AppAssure and StorageCraft a plusUnderstanding of public cloud services requiredExperience administrating users and services for Google Apps or Office 365 preferredUnderstanding of VPN and SSL certificates a plus Experience configuring and supporting Virtual Desktop technologies (Microsoft Remote Desktop Services, Citrix XenApp/XenDesktop, Citrix ) a plusBackup solutions (Disk to Disk and Disk to Disk to Offsite using various software)IT certifications such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP (preferred)Other Requirements:You will need a valid CA Driver’s LicenseYou will need authorization to work in the USABachelor’s degree (preferred)Experience in a customer facing roleAt least 3-4 years of experience in a similar role
Benefits: Varsity offers a quality benefits package that includes medical, dental and vision coverage, life insurance, short and long term disability, 401(k) plan, and an array of work/life benefit options.
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