IT Operations Team Leader
Location: AU, VIC, Melbourne
Employment type: Full-time
Industry: Financial Services
Function: Information Technology
Salary range: 90000-110000
Company profile: The Selectus Group is a customer focused organisation committed to providing high quality services to employees throughout Australia. With a strong history in the Australian financial services industry, we manage salary packaging across a range of industry sectors, including government, health care, education, charities and private enterprise.With a recognised, trusted and respected brand, we make a difference to employees who salary package or lease a car. Our people are fundamental to our success and we encourage a supportive environment based around personal and professional learning and development.
Description: This is your opportunity to run your own IT Operations team!Reporting to the National Manager of Customer Services & Technology this individual will be responsible for the end to end delivery of the IT environment including managing business support, fault investigation, resolution and maintenance, whilst leading a small team of technical resources.As a result this individual must have strong technical and people management skills as well as being able to take initiative to implement changes to enhance the IT operations function within the business.  A positive attitude as well as excellent communication and interpersonal skills are required in order to liaise with senior internal and external stakeholders.
Requirements: Within this role you will be responsible for leading and managing the IT technical support team to provide efficient running of the day to day delivery of IT services to the business including:Overseeing the provision of infrastructure support including network & server upgradesOverseeing the implementation and monitoring of backup and disaster recovery solutionsUndertaking regular reviews of configuration standards, implementations, support process, deployed technologies and product maintenanceMonitoring and improving network performance and capacityDeveloping and delivering effective technical solutions, aligned with the infrastructure strategyManaging the prioritization of logged issues with ITEnsure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service deliveryIdentifying and implementing enhancements within key systems that will improve utilization and efficiencyWithin this role you will also require the following communication and reporting skills:Well-developed communication and negotiation skills to undertake procurement and contract management discussions with IT providersThe ability to engage and communicate effectively with senior stakeholders across the business for all major updates and incidentsThe ability to prepare concise, high quality reports and correspondenceThe ability to manage and report on high priority incidents, conduct lessons learned reviews and implement remediation plansThe ability to plan and supervise projects, upgrades, migration and installation of new technologiesEstablishing and implementing IT policies and strategies, business plans and security measuresAbility to manage different stakeholder needs and requirements in order to achieve the best outcomes for the businessThe successful candidate will also be a strong problem solver who demonstrates a willingness to learn about new technology and trends and has the ability to assess their relative value in regards to our overall business operations. 
Benefits: This is a tremendous opportunity to reach your full potential in leading a small, dynamic team within an organisation that is a front-runner in the industry and moving forward rapidly.The successful candidate will be rewarded with a competitive salary and the opportunity to make a strong, positive impact on the achievement of Selectus Group’s IT Operations capability over the long term.If you are looking for a new and exciting challenge, please send your confidential application to Human Resources at Selectus Group via SEEK. All applications should include a resumé and a cover letter demonstrating your consistent alignment with the criteria above.For more information on Selectus Group please see our website at #URL_6d9fbd8dc7ff88f7648b61b7c6deb23211511c67d3963993e266da60980bd8df#. You need to be an Australian Citizen or have permanent residency to apply for this role and the successful candidate’s commencement with Selectus Group will be subject to a Police Records Check and Bankruptcy Check.
Fraudulent: 0