Customer Support Advocate
Location: US, CA, Los Angeles
Employment type: Full-time
Required education: Associate Degree
Industry: Information Technology and Services
Function: Customer Service
Company profile: ServiceTitan is the world's leading CRM software for home services businesses. It powers the world's best service companies, including Mr. Rooter®, George Brazil®, and Mr. Electric®. ServiceTitan helps them streamline operations, deliver amazing customer service, and significantly improve sales.Born out of Stanford University and the University of Southern California, ServiceTitan is home to some of the brightest entrepreneurs in Southern California and is one of the most successful software start-ups in Los Angeles.At ServiceTitan, you will solve real problems for real customers and help businesses become extraordinary service companies. This is a unique opportunity to be a part of a start-up with a proven product, brand-name customers, and significant revenue... yet young enough to offer incredible growth, leadership, and equity opportunities.
Description: About ServiceTitanServiceTitan is the world's leading CRM software for home services businesses. It powers the world's best service companies, including Mr. Rooter®, George Brazil®, and Mr. Electric®. ServiceTitan helps them streamline operations, deliver amazing customer service, and significantly improve sales.Born out of Stanford University and the University of Southern California, ServiceTitan is home to some of the brightest entrepreneurs in Southern California and is one of the most successful software start-ups in Los Angeles.At ServiceTitan, you will solve real problems for real customers and help businesses become extraordinary service companies. This is a unique opportunity to be a part of a start-up with a proven product, brand-name customers, and significant revenue... yet young enough to offer incredible growth, leadership, and equity opportunities.About the opportunityAs a Customer Support Advocate you will become an important member of the core team, influence the company's continued success, and represent the face of ServiceTitan to its customers.ResponsibilitiesBe the face of ServiceTitan to our customers.Assist customers with their problems and challenges, and coach customers on best practices via phone, chat, and email.Systematically filter customer feedback back to management and engineering to help improve ServiceTitan's products.Help prepare training materials for new customers
Requirements: Excellent people skills: must be personable, patient, and good-humoredAn efficient and effective problem-solverIntelligent, quick thinking, and fast learningMust be able to multi-taskA team player with strong communication and organizational skills—and an ability to “roll with the punches”Tech savvy (sql knowldge a plus)Familiarity with SaaS business models a plus
Benefits: Equity in one of the fastest-growing start-ups in Los AngelesYou will have the opportunity to grow in both skill and responsibility as the company scales.You will work directly with the executive and management teams of the world’s leading service businesses.Your work will matter and make a noticeable impact for your co-workers and customers.Flexible vacation policy, free lunch every day, snacks and munchies, team outings and many more perks
Fraudulent: 0