Branch Manager
Location: US, NY, Ellenville
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Banking
Function: Management
Company profile: Outstanding Member Service Starts With Outstanding PeopleIf you are committed to the concept of “above and beyond” and enjoy interacting with people either in person or on the telephone, then we want to talk to you.Our people are our most valuable asset. We recognize their value – the hard work and dedication they give – and reward it through a highly competitive salary structure and benefits program which includes:Medical, dental and vision insurance401k  Retirement Savings Plan with a match up to 6% by the Credit UnionFlexible Spending  AccountsLife insurance paid by the Credit UnionGenerous paid time offGym membership reimbursement program.
Description: Would you like to work for a trusted organization that values its employees?  A USAlliance career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.Under the direction of the District Manager the Branch Manager has the responsibility of managing the branch operations of the CU and provides direct office supervision in the absence of the District Manager.  A thorough knowledge of procedures, policies and the ability to make sound judgment decisions, provide back-up for new accounts, act as back-up on teller line as needed,  coach and train tellers, and support and promote a sales culture.  Branch Manager is responsible to aid in accomplishment of individual branch and organizational goals.Duties and ResponsibilitiesMaintain thorough knowledge of operations procedures and Credit Union products and services.Maintain and assume responsibility of the branch to ensure that the branch is consistent in their daily, weekly, monthly functions.Create and support a sales and service culture within the branch that supports the CU Sales GoalsCommunicate daily exceptions of operational, employee or branch issues to the District Manager.Foster teamwork and strengthen relationships between the branch and support departments.Submit monthly summary of all branch happenings and submit to District Manager by reporting issues as they pertain to the branch.Answer questions and solve problems for members by monitoring and responding to branch questions.Ability to cover any function mentioned in the job description for Head Teller or Branch Associate.Effectively manage staff performance. Ensure that excellent, efficient, accurate, and professional service is provided to the membership. Coach staff to provide service excellence. Set sales and performance goals, provide training, provide timely review of progress.All positions must adhere to standard BSA/AML policies, procedures and processes.  Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.
Requirements: Able to manage multiple priorities and possess a strong understanding of branch processes, policies and procedures.Strong sales background.Must have a positive “can do” attitude and high energy level.Must have a high level attention to detail.Strong customer service orientation.Excellent communications skills.Proven leadership abilities.Aptitude to comprehend numbers & calculations.5 years financial service or retail industry experience; 2 years in a supervisory or management role.Associates or Bachelor’s Degree preferred.
Benefits: Our people are our most valuable asset. We recognize their value – the hard work and dedication they give – and reward it through a highly competitive salary structure and benefits program which includes:Medical, dental and vision insurance401k  Retirement Savings Plan with a match up to 6% by the Credit UnionFlexible Spending  AccountsLife insurance paid by the Credit UnionGenerous paid time offGym membership reimbursement program.
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