Enterprise Manager 
Location: US
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Financial Services
Function: Management
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The purpose of this position is to lead process, change, risk, and quality management for Novitex’s client services partnership.  The Enterprise Manager will evaluate, analyze, and implement process change and risk mitigation strategies using established project management processes and methodologies. The position will work closely with Service Delivery and Sector in developing and delivering client specific deliverables.The Enterprise Manager will provide senior level interface, thought leadership between Novitex Enterprise Solutions and our client.  The position is designed to interact, on a regular basis, with client executives and the facilities management company.  This role is responsible for maintaining business and process continuity accross client facilities.  This is a highly interactive role which will require a comprehensive understanding of our on-site operation and client’s business.Responsibilities:Strategic Thinker – Ability to look at process and applications to solve business problemsBusiness and market expertise within Financial Services Financial acumen: Ability to develop short and long-term financial perspectivesAbility to capture, measure and report on customer engagement and satisfaction.Collaboration - bring together individuals from within Novitex to solve client problems.Communication - strong interpersonal communication skill and ability to read people well.Possess advanced knowledge and proficiency in the use of project management methodologies and tools, resource management practices, risk, and change management techniques.Project management experience managing individual projects; development of plans, the tracking and resolution of issues and the issuing of regular status reports.Possess experience in working with senior level stakeholders.Possess experience managing teams. Possess a solid understanding and skill set associated with print mail and imagingBusiness process planning working experience in Financial Services is preferred
Requirements: Requirements:Experience must include working knowledge of the following technology disciplines and related processes:System integration and project management experiencePrint/Output technology; i.e. printers, production print output devicesDocument scanning hardware and applications and data capture technologiesElectronic document management systemsDocument workflow and business process redesignDocument storage and retrieval systemsBA/BS required and MBA preferred in computer science, business administration or a related fieldCertified Project Management Professional (PMP) designation or similar project management experience/certification preferred.Six Sigma or similar certification preferred.Experience in an ISO registered or compliant operation.Experience with SAS70/SSAE16 requirements and controls.Experience with regulatory controls and handling of PIIProficient with Microsoft Excel, Word, PowerPoint, Project, and VisioExcellent presentation, written and verbal communication skills, highly organized.Strong client relationship skills and service orientation, ability to work in a demanding, client-focused, team environment.Travel required as needed.
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