Member Services Executive
Location: GB, , London
Employment type: Full-time
Required experience: Associate
Industry: Airlines/Aviation
Function: Administrative
Company profile: Founded by serial entrepreneur Clive Jackson and launched in 2011, Victor is one of the world’s most trusted names in private jet charter. With only a 5% fee for online bookings, Victor offers the broadest selection of quotes for charter flights at the best prices directly from the operators. With access to over 700 contracted aircraft, Victor can get you airborne in less than 2 hours from almost any airport around the world on any aircraft type. We're a small and growing agile team. As a team we aspire to the hacker culture and we care about what we do. We want to produce simple, elegant solutions to difficult problems. We take pride in getting the job done right. We want to improve as individuals and improve the team and wider organisation around us.Our development team use modern technologies, tools and methods to produce a product that our customers love. We want our applications to be ubiquitous; any time someone is booking a jet they'll be using the Victor platform.We choose the best tools for the job and right now that's mostly node and Angular, with MongoDB and a smattering of Python.For vacancies for our other companies, #URL_8b5fe34131f015b09e2b4b01097392477242e0de74786a62a71e91e1e5dbfba7# and Global Beach, please click on links below:#URL_c31909b471fce3a2c3ea962a074a37e919edf78b8dfb90c4a3a9ace570542adf#http://global-#URL_c4958175db594f9b8c88259f8f6fa850085a15c4723021f19596b2a9752dc62f#
Description: Victor (#URL_ad93f08e1d8832f8b4defe4fab407612dda3d7ee483a8c0dd8cb635bfedbc428#) is an online marketplace for private jet charter and per seat bookings. The innovative online portal is opening up the market to a new audience for travel by private jet on a per seat basis. Since its launch in August 2011, Victor has grown to 4,000 members and as an internet based company there are no barriers to growth.Victor is an online marketplace for private jets with a luxury lifestyle brand identity. There is significant investment in PR and Marketing activities in order to heighten brand awareness and alignment with other leading luxury brands.The opportunityVictor is now seeking a highly motivated individual to manage Member Services. As part of a dynamic and innovative start-up company, the individual will need to be hands-on, flexible and self-sufficient. The candidate should have a strong interest in being part of a real innovation in the online travel and private aviation industriesThe role will help promote a new, exciting and aspirational brand to prospective high net worth individuals and affiliated luxury services providers internationally.Victor has already attracted a significant number of registered members during its initial phase (#URL_6bf225ed953044594e7e5ec00f39fdfea648958ce7a374e860dd802d0ba0f573#) through an effective media campaign in a range of countries and by asking members to help shape a service that they would use, support and refer other prospective and like-minded individuals.Purpose of the roleTo be a central contact point for Victor members.To monitor the membership registration process with particular responsibility for verifiying members (English speaking).To source new Victor members to purchase private aircraft flights and seats on the Victor platform. To contact potential new members and assist with promoting the advantages of using Victor and encourage membership.To call existing members to ascertain where and when they are travelling next, in order to provide opportunities for sales conversion.To maintain an ongoing relationship and contact with Victor membersTo convert members into customers – whether for jet charter or seat buying.Full hands on training will be provided.ResponsibilitiesThe start-up nature of the business means that all members of the team are expected to be hands on and self-sufficient. It is also a very dynamic sector of the market and flexibility is a key requirement for team members.Daily responsibilities will consist of maintaining ongoing contact with Victor members, from registration through to ongoing client relationship management. The role requires working closely with the Commercial Operations Director, Client Services Director, the Business Development Manager and the Flight Operations Team. There will be daily contact with Victor members, prospective, current and lapsed through a range of communication routes, primarily telephone and email. The role will require an individual with an excellent telephone manner, knowledge of the Victor brand (after training) and an ability to communicate with high net worth individuals.The following is an indicative list of the kind of responsibilities and activity that the successful candidate will be expected to undertake:Call new members to Victor and take them through a prescribed verification process and determine how they could use the Victor platform.Ensure new members are fully informed about the benefits Victor can offer.Contact existing members on a regular basis (by telephone or email) to ascertain future travel plans and encourage them to request quotes.Reactivate members who have not visited the Victor site over a specified time period.Input, maintain and continually update relevant information and member details and contact on the client database.Assist the Business Development Manager as appropriate to identify potential Victor members from a variety of sources (newspaper articles, media channels, contact lists, etc) and determine a ‘prospect’ target list.Project manage a prospect target programme of phone calls and email communication to potential members to invite them to join Victor.Complete user profiles and help develop the CRM process for members.Research data sources for High Net Worth individuals and for target lists.Support the activity of the other colleagues as required.Log  statistical data on number of call conversions, current members, lapsed members, re-activated members.
Requirements: Experienced client relationship executiveGood organisational and planning skillsExcellent written and verbal communication skillsStrong interpersonal and social skillsExcellent telephone mannerAccuracy and good attention to detailConfident relationship builder, confident in dealing with High Net Worth clientsAbility to research clients and appropriate sources to produce target listsComputer literate (word, powerpoint, excel)Knowledge of using a client relationship management systems and databaseSelf- starter with the ability to work on own initiative when required, but also the ability to be a team playerAbility to work to deadlines
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