Director, Client Services & Business Strategy
Location: US, TX, Austin
Department: Client Services & Business Strategy 
Employment type: Full-time
Required experience: Director
Required education: Bachelor's Degree
Industry: Computer Software
Function: Strategy/Planning
Company profile: We're an emerging technology agency, and we build breakthrough products through user-centered design. We're building a team of the brightest minds in creative, engineering, and business because we love working with smart people. 
Description: The Director, Client Services & Business Strategy is responsible for the business ownership, strategy, team leadership and driving organic growth for their allocated account(s). Providing strategic counsel to senior client executives, this person understands the business landscape, identifying opportunities and translating them into mutually beneficial growth opportunities (Mutual Mobile and Client). They serve as a leader and change agent to support, help navigate challenges and drive solutions within Mutual Mobile, focusing on growth in our team, our business and our clients’ business.Key Responsibilities:Growth in Mutual Mobile (Organic)Work collaboratively with the Managing Partner to transition new business to allocated account team(s) and onboard for success.Establish the vision and growth strategy for allocated account(s) ranging from $7M-10M.Partner with the cross-functional team to ensure that the vision and growth strategy is executed across dedicated account(s).Evaluate and oversee business expansion opportunities within allocated account(s); specifically, innovation, proposals, SOWs, roadmaps, Quarterly Business and Technology Reviews.Extends Mutual Mobile’s offering to existing clients through building, establishing and growing relationships within WPP as well as Mutual Mobile’s Innovation and Brand teams.Partner with Project Management on SOW development, negotiations, overall account plan and execution.Project and monitor P&L fluctuations to proactively identify risks and opportunities.Growth in Team -  Leadership + Change AgentParticipate and consult with the Managing Partner on account vision, growth strategy and quarterly planning.Serve as a “spiritual and values leader” for allocated account(s).Partner with cross-functional teams to determine/conduct knowledge share and training for performance and consistency among allocated account(s).Represent Mutual Mobile at key client, community, and industry related events.Growth in Team - Career DevelopmentWork with Managing Partner and cross-functional team in reviewing and approving all new positions for allocated account(s), new hires, compensation plans, growth plans, promotions, annual reviews and any disciplinary action for direct reports.Participating in the recruiting process for allocated team members where applicable.
Requirements: 8+ years experience  of related industry experience, preferably: consulting, product, software development or digital agency experience.Progressive track record of building trusting, senior client partner relationships, growing accounts and managing a book of business between $7M-$10M.Experience managing Fortune 500 brands across product, marketing or digital innovation groups.Ability to work proactively and collaboratively with cross-functional teams in order to drive strategic business solutions for Mutual Mobile and their client partners.Ability to work independently, with limited direction in a fast paced environment with an  Austin-based team.Travel will be required based on business needs 20%-40%.
Benefits: Why work for Mutual Mobile? We craft beautiful mobile interfaces and solve complex software challenges. Clients such as Google, #URL_699b900bfe4fc170a8a4e9c99ccfe3243461eb6625234e567ad654ad842c2243#, Citi, and Xerox come to us for our deep experience in mobile — from establishing a mobile strategy that provides impactful business value, to building those solutions from the ground up. We bring together the brightest minds in interactive & visual design, engineering, and business to deliver solutions that actually matter.
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