Manager, Information and Communications Technology
Location: TT, , 
Department: Information and Communications Technology
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Financial Services
Function: Information Technology
Company profile: VENTURE Credit Union Cooperative Society Limited is a member-owned credit union based in Trinidad and Tobago. We are committed to good governance, improvement in the economic well-being of our members, and the transformation of the credit union movement, while fulfilling our responsibility to our various publics. Our human resources are of strategic importance to us and we are invested in the development of our team members. We are looking for smart, focused professionals who share our vision and want to grow in a dynamic organisation.
Description: KEY RELATIONSHIPSThe Manager, Information and Communications Technology, carries primary responsibility for the leadership, management and oversight of the ICT function and support service to the company.  Together with other functional heads, the position provides critical leadership support to the Operations Manager in the pursuit of the company’s strategic goals and objectives.JOB OBJECTIVETo provide strong support to the Manager, Operations in the design and implementation ICT strategies, policies and initiatives, and the management of the hardware and software resources to enable achievement of the company’s goals and objectives.KEY RESPONSIBILITIESDevelop the company’s ICT Plan, ensuring alignment with business strategies, enterprise innovation and transformation objectives, and technology goals.Provide strong support to business units through the accurate interpretation and analysis of business needs, justification of ICT solutions where applicable, and the design of relevant strategies to leverage ICT capability.Facilitate the development of a capable, motivated and productive ICT workforce to effectively service the company’s diverse, growing ICT needs.Build and maintain a robust ICT operating environment, ensuring network systems and infrastructure integrity, and enhancement of the ICT capability of the organization’s people resources.Design and coordinate identified ICT projects, programs and initiatives, ensuring accurate implementation, on-time completion and full attainment of promised systems gains. Manage the interface with ICT consultants, contractors and service providers, safeguarding the company’s interests and ensuring compliance with all contractual requirements, service and security standards, program budgets and risk controls.KEY FUNCTIONSDevelop the organisation’s Strategic ICT Plan.Implement integrated solutions that meet current and future business needs, including process re-design.Actively monitor / seek opportunities, new methods and trends in ICT capabilities and products to support organization growth and development.Develop and implement policies for the management of ICT including security and sustainability, service standards, information management strategy and records management.Develop and execute the ICT Annual Business Plan, including management of the ICT budget.Plan and manage ICT resources and develop ICT capability of the organization’s human resources.Provide oversight of ICT consultants, contractors and service providers to ensure proper system requirements, specifications, costs and timelines.Provide reports to senior management on the progress and status of plans.Coordinate all aspects of management of the life cycle of information systems.Develop and implement the information architecture.Develop corporate Information security policy, standards and guidelines.Complete project installations and management.Design, procure, install, upgrade, operate, control and maintain ICT infrastructure components.Develop and implement Business Continuity and Disaster Recovery plans.Monitor the market to gain knowledge and understanding of currently emerging technologies.Identify new and emerging hardware and software technologies and products, and assess their relevance and potential value to the organization.
Requirements: QUALIFICATIONS & EXPERIENCEUniversity Degree in Management Information Systems or any other systems related degree.Master of Business Administration (MBA) or equivalent business experience.A minimum of eight (8) years’ experience in the field of ICT, three (3) of which should be at a management level.Capability in systems analysis, design, database management, web-based development, security networking and telecommunications.Familiarity with operating systems, programming languages and system controls.Sound knowledge of ICT Infrastructure Design and ICT Solution Architecture.Data management experience.Proficiency in relevant software programs.Basic accounting skills; recognize general financial terminology.Previous exposure to the financial services environment will be an asset.CORE COMPETENCIESInterpersonal / Communication – build and sustain effective working relationships between staff, members and community; communicate clearly and concisely; able to support effective interaction between and among people and groups of people; deal with conflict positively and support others to resolve differences; able to persuade, influence, negotiate, motivate; possess public speaking skills and facilitation skills.Leadership – able to work effectively with senior executives; have a positive attitude toward change; recognize and respect peoples' diversity and individual differences; coach, mentor, develop and motivate employees, department members and external groups; provide an environment that supports skill development.Managing Change – engage in continuous learning and development; cross train to foster skill development; be flexible and adaptable in implementing the Credit Union’s goals; balance work and home responsibilities; have a thorough understanding and commitment to making changes.Problem Solving and Decision Making – identify, analyze and generate solutions to problems based on established policies and practices; identify opportunities based on in-depth analyses of complex issues and recommend course of action after collecting and analyzing information; make sound decisions based on policies, procedures and experience.Working in Teams – participate in team development and in identification of team roles, responsibilities and goals; lead project teams and ensure collaborative relationships; enable team to make decisions within the scope of their positions; facilitate team activities, direction and development by providing focus and direction.Innovation / Creativity – present new ideas that have productive outcomes (results in the generation of practical applications or development of new procedures); push the limits of knowledge; identify and create new ideas/solutions.Strategic Thinking and Planning – relate actions to the strategic plans of the organization; recognize global implications; be sensitive to the organizational culture; identify problems, discover plans or patterns, link information to strategic direction; reach conclusions, evaluate action in relation to department plans, using strategic plan, develop, prioritize and implement department plans and strategies.
Benefits: SALARYThis is a full time salaried position. Pay range for this position is competitive.
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