Service Delivery Manager 1 
Location: US, IL, Chicago
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Financial Services
Function: Management
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: As Service Delivery Manager, you will be responsible for successful delivery of all aspects of the contracted site services and the on-site Novitex team. In order to achieve these objectives, you will be expected to maintain a high level of client contact; develop site personnel and maintain a cost effective and profitable site operation.Responsibilities include but are not limited to:  production reprographics and print services, mail sorting, mail delivery, meter outgoing USPS mail, loading dock and S&R duties, conference room set-up and reception coverage.We are looking for a Manager willing to do “whatever it takes” to get the job doneIdeal candidate has a “can do” attitude with excellent communication skillsSelect, develop, motivate and maintain a properly staffed department so that all work is processed in accordance with service level agreementsCompile, generate and publish reports to ensure internal and external accuracy and productivityConduct performance appraisals and coach employees for performance and developmentProvide clients with updated documentation for all processesDevelop plans for improving production, quality and efficiency by reviewing work flows, procedures, systems and performanceConstantly monitor the workflow and utilize manpower in the most effective manner to ensure satisfaction of all service level commitments and maximization of cost effectivenessResponsible for scheduling any and all vacations, floating holidays, overtime hours and backup coverageResponsible for maintaining equipment, performing software updates and communications any changes to current or forthcoming programs to the departmentMeet critical client expectations and deliver results in a timely mannerIdentify and create the potential for add-on business by developing a deep understanding of the clients' business strategy and needsMaintain constant internal and external contact with the client for system changes to ensure that the department runs efficientlyMaintain efficient and accurate updates of customer's operation to ensure customer and client satisfaction, these goals are met through example and guidanceManage daily department huddlesProfessional AttireManaging remote staff 
Requirements: Required Qualifications:Excellent oral and written communication skillsMinimum of 7 years supervisory/managerial experience managing a staff of (exempt/non-exempt) in a client facing environmentStaff management experience including: establishing performance expectations and performance monitoring, corrective action documentation, staff development & coachingStrong computer proficiency in email environments, MS Office,Creative ThinkerAbility to excel in a fast-paced, multi-tasking, team environmentOutstanding work ethicTarget-drivenEnthusiastic and passionateAbility to coordinate resources available to provide effective operationAbility to perceive and analyze client, employee and technical problems.  Must be able to develop alternatives and make recommendationsMust be flexible and have the ability to handle many projects at one timeMust be self-motivated and able to perform with minimal supervisionAbility to complete and write clear/concise reports, procedures and documentation that are error freeMay be required to lift items weighing up to 55 poundsMay be required to stand for long periods of timeDepartmental budget management experienceValid driver's license and clean driving record requiredWillingness to submit to a pre-employment drug test, employment history check and criminal background check 
Fraudulent: 0