Customer Support Rep
Location: FR, J, Paris
Department: Operations
Company profile: Taxibeat is changing the global taxi industry. It's an easy to use, convenient and contemporary way to hail and book a taxi using a smartphone. It uses the mobile technology to connect directly taxi drivers and passengers in the same way that Google AdWords connects advertisers and Internet users: taxi drivers advertise their location and availability to nearby passengers who are searching for a taxi using their Taxibeat mobile app. It consists of two mobile applications, one for taxi drivers and one for passengers. While drivers use the application to declare their position and availability, passengers use the Taxibeat app to virtually "see" all nearby available taxi drivers, in a range of about 2 kms. They see every possible information about each driver (distance, car model, customers' rating, services provided, etc) and select which driver to hail with a touch on the screen. Taxibeat launched with great success at May 2011 in Athens Greece, and now expands in a number of countries like Brazil, France, Romania and Norway. Want to join the global transportation revolution?
Description: Do you have the Beat?  Taxibeat is a new mobile service application that aims to disrupt the global taxi industry. We are searching for extraordinarily talented Customer Support Representatives. First and foremost, Taxibeat is a customer support company.  We helppeople move around cities throughout the world and we need professionals to support this mobility in order to be safe, reliable and successful.  You will be interacting with taxidrivers and passengers to provide information in response to inquiriesregarding Taxibeat operations, solving technical problems and monitoring the Taxibeat marketplace using oursophisticated control panel. You will handle and resolvepassengers' and drivers' complaints by answering phone calls, responding through our CRM software, or face to face. You will also be responsible for helping drivers who visit our offices by assisting them with setting up and operating the Taxibeat app. As a Taxibeat support professional, you must:  be fluent in English and French, oral and written  be passionate about helping people solve problems and make their life better  be a prolific user of touch screen smartphones, and able to help others understand how they work to get down to business  love the internet and web-based productivity services  have excellent communication skills Working at Taxibeat   we ask you to play a crucial role in helping Taxibeat become the best customer support company in its market  you're going to work in a great start-up environment in our newoffices, with creative people, in a company that scales globally.  we are not just another social mobile app: we’re moving real people and changing transportation for the future  we have access to a great list of advisors and investors that we actively engage  16 months after our first launch, we have gained traction, big month-to-month growth, and rave reviews from users  please be aware that you might need to have rotating work hours.Taxibeat operates in a 24-hour, 7-day/week industry, so it must supportits customers in evening hours and weekends. So please respondaccordingly in the questionnaire whether you have restrictions in yourworking hoursplease submit your resume in English
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