Salon Operations Manager (of Grooming Salon)
Location: US, CA, West Hollywood
Description: “Pride is a personal commitment.  It is an attitude which separates excellence from mediocrity.” – Author UnknownAs employees at Healthy Spot we feel pride in the work that we do.  We believe in inspiring healthy pet lifestyles by creating authentic experiences with customers and fostering a sense of community. At Healthy Spot, employees are team members, caregivers to four-legged friends, public educators, and role models.  Our pride in our work is what allows us to exceptionally serve dogs, customers, the Healthy Spot team, and our communities.We are looking for a passionate and eloquent leader to assume the role as the Salon Manager for our Grooming Salon!  The individual in this position will provide leadership in the Grooming Salon, from managing receptionists, overseeing Human Resources related issues to maintaining the cleanliness and efficacy of the salon.    The Salon Manager position requires a gregarious and operations-oriented leader who is naturally proactive/assertive, and who has the innate ability to multi-task in a fast-paced environment and be meticulous in the work that he/she produces.  The individual must have the ability to execute top-notch work such as executing administrative tasks within a restricted time period.Under the guidance of the Area Services Manager, the individual will uphold the highest level of excellence in customer service and patience and have a positive impact on the morale of the salon at all times.While upholding the utmost excellence in cleanliness and efficiency of the salon, the Assistant Salon Manager will ensure that all staff will abide by the core values and standards of Healthy Spot.   It is imperative that this leader-in-training prides himself or herself in outstanding customer service, is adaptable, and has the ability to maintain a calm and enthusiastic demeanor with utmost consistency. The Ideal Candidate…MUST LOVE DOGS!MUST LOVE PEOPLE!Must have leadership qualities – proactive, assertive, quick to making decisions, and have excellent follow-throughMust be an extrovert who quickly connects with people, loves interacting with customers and working with various personalities in the Grooming SalonMust have a minimum 1-2 years of management experienceMust have the ability to multi-task in a fast paced environmentMust believe in high standards - does not accept mediocrityMust be action-oriented yet precise in the work executedMust lead by example with behavior and create a positive effect on the morale of the Grooming Salon!Must adapt to change quickly and positivelyMust communicate professionally over the phone and with customersMust exceptionally execute administrative tasksMust follow up with delegated projects or tasks in a timely matterMust have the ability to resolve customer complaintsMust have a high level of dedication to learnMust be driven and committedMust have a highly contagious energy around peopleMust be detailed oriented and enthusiastic about cleanlinessMust be flexible, punctual and reliableMust be capable of working independently and in a team environmentMust be capable of dealing with various types of clientsMust be capable of handling a fast pace, high stress environmentMust be a self-starter and quick learnerMust have a valid California Driver’s License and operating vehicleMust have the flexibility of driving to the different Healthy Spot locations  The Salon Manager Will…-Lead by the highest example in customer service, communication with staff, and indoctrination of Healthy Spot’s culture, mission statement, and core values-Guide and lead the receptionists in executing excellent customer service and administrative tasks necessary to efficiently operate the Grooming Salon-Work closely with the Grooming Manager in scheduling, daily logs, appointments books, time-sheets, and other operational tasks-Manage all administrative tasks such as scheduling and timesheets to ensure that they are error free-Receive training from the Area Services Manager in managing the Grooming Salon-Exceptionally execute and train others to execute Healthy Spot’s “GOT HEART” during every client check in and make sure that the receptionists execute “GOT HEART” to the same standards-Adapt to change in a timely and positive manner in dealing with the four-legged friends, their parents, bathers, groomers, and grooming managers-Have the innate quality of being able to calmly and patiently multi-task while providing exceptional service-Positively impact the salon through his or her work ethic, passion, and positive energy-Exceptionally execute administrative tasks including properly maintaining the appointment book, daily logs, and e-mailing clients and management-Be computer savvy!-Have an outward professional appearance that matches his or her professional behavior-Have the flexibility of being placed in different Healthy Spot store locations-Perform other duties as assignedPlease respond with a resume. Please also articulate the following:  1) Why you would be an immediate value adding team member, 2) why you are the best candidate for the Salon Manager position, and 3) what your favorite breed is. It's your opportunity to allow us to get to know your unique personality! Healthy Spot Job Perks!!For Full Time Employees-Four different types of medical plans, and we also offer a dental and vision plan!-If your dog is under 30 pounds, bring them to work and have them stay in dog daycare!* All dogs must pass behavior temperament test and having UTD vaccination records. **Dependent on availability of space in Dog Daycare. This perk is available after the 90 day trial period** - 30% off all Treats/Supplies!!-15% of all Food!!-15%-30% Grooming discount - dependent upon long hair/wired hair and size of dog.Part Time Employees-If your dog is under 30 pounds, bring them to work and have them stay in dog daycare!* All dogs must pass behavior temperament test and having UTD vaccination records. **Dependent on availability of space in Dog Daycare. This perk is available after the 180 day trial period** - 30% off all Treats/Supplies!!-15% of all Food!!-15%-30% Grooming discount - dependent upon long hair/wired hair and size of dog. Company DescriptionWe are a fast growing, upscale, upbeat, healthy and earth friendly pet products and services store. As our company grows, we are always looking to add new members to our team.We look for team members to grow with our company and are looking for individuals to stay with us long term.  In that sense, our recruiting efforts are stringent to find the unique individual. We realize our success is based on our team members.  Without the individual personalities and quirks that shine in and out of the Healthy Spot atmosphere, Healthy Spot would not exist.  As such, we love to promote from within and spend time and resources to foster each team member’s growth.  We are proud to see team members grow from entry level to manager positions and see them gain skills and confidence both professionally and personally!Our Los Angeles stores make customers feel welcomed and at ease!    We are committed to unleashing each family's passion for their dogs by offering the finest products and services, quality information and highest care while breeding social awareness of humane compassion and canine education for the community -- all for your dog's mind, body, and bowl.#URL_6404f38988d65ee3f3cf01b27a9566452cbe5952d18a4494a53deef8235d5b0c#
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