Senior Service Delivery Engineer
Location: GR, I, Athens
Department: Operations
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Telecommunications
Function: Information Technology
Company profile: Upstream’s mission is to revolutionise the way companies market to consumers through cutting edge technology. This is an opportunity to collaborate with like-minded people in an environment that embraces individual differences and diversity.We offer a challenging and stimulating environment in which employees have the opportunity to work on a vast range of complex projects at the forefront of technical innovation. We are looking for creative, enthusiastic and open-minded individuals to join our innovative team to help both drive our success and uphold our existing reputation within the marketing technology world.What we believeOur values of integrity, perseverance, innovation and respect are at the heart of our company. Our actions are underpinned by these four values, which have become central to Upstream, providing all of our employees with a clear framework from which to make their decisions.1. Integrity & TrustYou are widely trusted and seen as a direct and truthful individual. You present the unvarnished truth in an appropriate and helpful manner, keeping confidences and admitting mistakes without misrepresenting themselves for personal gain.2. PerseveranceYou pursue work and life with energy, drive and a need to finish; you seldom give up before finishing, especially in the face of resistance or setbacks.3. InnovationYou have good judgement about which creative ideas and suggestions will work and a sense about managing the creative process of others. You have the ability to facilitate effective brainstorming and project how potential ideas may play out in the marketplace.4. RespectYou invest time in peers and demonstrates value and reverence for others when due, encouraging co-workers to express opinions and ideas. You promote equality within the workplace, encouraging praise and recognition from employee to employee as well as from the superiors. Professional Development at UpstreamUpstream offers a variety of resources and a range of opportunities to inspire the best possible performance from our employees. Our vast range of departments and global activities provide a strong platform for career development and professional progression. We boast various methods of progression within the company; whether through an upward advancement within a chosen field, expansion across departments or relocation to another office, creating the opportunity to gain both valuable experience and further insight into the international workings of the business. At Upstream, employees have the opportunity to learn new skills, work across different disciplines and global departments and move into new challenges, all within the same company.
Description: As a Senior Service Delivery Engineer you will take on a key role with end-to-end responsibility for the technical delivery of assigned projects. You will play a hands-on role to set up, configure, and support the various application components and integrations required for each project. You will become an expert in Upstream’s applications and how they are used in order to deliver services and generate revenues. You will maintain overall responsibility for all operational aspects of a project from pre-launch through launch and ongoing support until the end of the project’s revenue lifecycle. You will drive the turnover process from development teams within Upstream and other parties, ensuring that proper infrastructure is put in place and proper procedures, documentation, and training are prepared. You will identify, document, and request operational requirements for tools and other features. You will serve as the point of escalation for any problems with your projects on a 24x7 basis. You will join a team of talented professionals with international experience, delivering a world-class technical infrastructure to support Upstream’s growing business. Key AccountabilitiesTechnical delivery of assigned projectsSetup, configuration and support of various applications components and integrations required for each projectResponsibility for all operations aspects of a projectDrive the turnover process from development teams and other partiesEnsure proper procedures, documentation and training are preparedIdentify, document and request operational requirements for tools and other projectsEscalation point for any problems with a project on a 24x7 basis
Requirements: Knowledge, Skills and Experience University degree in Engineering / Computer Science or similar discipline5 to 8 years of professional experience in Information TechnologyHands-on experience with Unix systemsVery strong experience with SQL queries, data-mining, reporting and data-handling techniquesExperience with shell, Perl, or other scripting on Unix systemsKnowledge of best practices for management of systems, custom applications, and configurationExcellent written and verbal skills in English with strong organizational abilities Preference will be given to candidates, who in addition to the above requirements have the following qualificationsDiverse background, including both software development and hands-on system, application, and/or database administrationExperience in Telecom or Application Service Provider environmentPersonal CharacteristicsSelf-driven with ability to take ownership of issues and follow through to resolutionDemonstrated troubleshooting and problem solving skillsStrong prioritization skills and flexibility to adjust priorities as needed in a fast-paced, high-pressure environment in order to achieve rapid response times to requests with can-do attitudeSelf-starter requiring minimal supervision who takes initiative to improve practices and make sure all aspects are covered
Benefits: We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. By joining Upstream you will be part of a young, creative and dynamic company undergoing rapid growth and transformation into a global market leader.
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