Customer Champion
Location: SG, 01, Singapore
Department: Customer Champion
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Computer Software
Function: Customer Service
Salary range: 20000-50000
Company profile: If working in a cubical seems like your idea of hell then joining our awesome startup team might be the opportunity you’ve been waiting for.Come join the TradeGecko team, we’re a Singapore head-quartered company, we’re ventured backed and we’re growing fast.Our team comes from all corners of the globe, the founders are Kiwis, we've got Singaporeans, Dutch, Filipino, Australians, Argentinians, the list goes on.If you think you have what it takes and can handle our group of talented, hardworking, sarcastic miscreants, then apply now … right now!
Description: At TradeGecko, it's not really a secret that we're only focusing on 2 things that matters. Building an amazing product and providing exceptional experience to our customers. In our efforts to stand out from the rest, we adopted a simple motto to awesome customer service: Swift & Responsive. With that said, we are searching far and wide for remarkable talents to champion our cause. Yes, it could be you.   
Requirements: What is the calling of a Customer Champion? Provide swift email responses to customer requests, suggestion & feedbacks Troubleshoot, analyze & replicate technical issues that surface daily Create, curate, edit & keep the help resources up to date Identify & document recurring issue pattern/trend weekly Assist the engineers in prioritizing feature requests and bug fixesWhat does it take to be a Customer Champion?The wits and resourcefulness to pull yourself through uncertainties despite the lack of answers or directionInquisitive and analytical. You are a master in information gathering, leaving no stones unturned to reveal the bigger picture Exceptional communication chops, leaving everyone wondering if you were a writer/speaker in your past lifePretty much tech savvy. Kudos if you've already adopted code as your second languageSelf driven and motivated. You take full responsibility and accountability for your role. Like, seriously.You have a massive supply of empathy and optimism when it comes to dealing with distress signalsYour resilience and patience in the dawn of adversity makes the special forces weep in shameFeeling like a champion? Submit your resume and cover letter explainingWhy do you want to be a Customer ChampionWhy do you want to work at TradeGecko and not elsewhereWhy should we choose you over everyone else
Benefits: What's in it for you?Work with an awesome team consisting of people from all around the world. We currently have Kiwis, Australians, Singaporeans, Argentinians, Romanians, Malaysians and more...Competitive salary Be in constant contact with smart and driven people to get to the next level.Opportunity to shine - we make decisions together and we grow together. The best part of all, you will be in a space where no two days are the same. We grew from 8 to 16 in 3 months, we are growing still! Whether you like singing, hiking, snowboarding, cooking or simply snuggling up to watch Game of Thrones, we'll love you. If you wish to grow and learn in any area be it sales, marketing, support, success or even learn to code, you'll have our support. :) 
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