Customer Service Representative
Location: US, CA, San Francisco
Department: Customer Service
Function: Customer Service
Company profile: The RealReal is changing the way people buy and sell luxury items. The leader in luxury resale, the company is a full service retailer offering customers authenticated, pre-owned, designer brands including Chanel, Hermes, Louis Vuitton , Gucci and Cartier, all at up to 90% off original retail. The RealReal takes possession of all items prior to sale in order for its merchandising team, authentication specialists and skilled gemologists to evaluate each item. The company also offers buyers merchandise returns, with an in-house customer service team available to answer specific product questions.
Description: Calling all Customer Service Representatives who have a love for fashion!!!  Looking for connoisseurs in luxury handbags, fine jewelry and watches, and clothing! The RealReal is the world's premier online luxury resale store.  We are growing exponentially thanks to our leadership team and their proven track record of success. We are looking for a Customer Service Representative to work in our Customer Service Department at our corporate office in San Francisco.  You will be the first line of contact with our customers.  Our customers demand the very best so it is imperative that this person be extremely polished and professional.  There is huge opportunity for growth in this role so we also need a quick learner, someone who enjoys a challenge and can manage ever-changing tasks.  This position will require some overtime from time to time.The days and hours for this position:TBD—must be flexible. 5 day/8 hour shifts starting between 7am and 9am, may include weekends.Main Duties: Respond to customers in an efficient, friendly, and professional manner over the phone, email or live chat Accurately and confidently communicate order information, policies and procedures Do everything within reason to create an amazing customer experience Adhere to the established work schedule Display a positive attitude and work with integrity when dealing with customers, consignors, and co-workersQualifications: Retail experience in fine jewelry and watches Amazing communication skills Excellent problem solving skills Strong ability to multi-task Self-motivated Strong interest in and knowledge of fashion -- top designers, current styles, fabrics, etc. Manage competing priorities and know when to escalate issues Enjoy a fast-paced environment.Extra Credit: You have worked for a luxury brand/retailer You have ecommerce experience You have contact center experience You have a college degreeABOUT THE REALREAL The RealReal is the leading full service online luxury resale marketplace. Only The RealReal offers customers access to authenticated designer fashion and fine art in curated sales. Our designer brands include such leading names as Chanel, Hermes, Louis Vuitton, Gucci and Prada, all at up to 90% off original retail. Our fine art offerings include paintings, drawings, prints, photographs and sculpture from the Modern, Post-War and Contemporary eras. The RealReal takes possession of all items prior to sale in order for its merchandising and curatorial teams, authentication specialists and skilled gemologists to evaluate each item. We have an award-winning leadership team with a proven track record of success and we are experiencing hyper-growth. This is a unique opportunity to be part of a VC funded start-up that is changing the marketplace. The RealReal offers competitive salary, stock options, 401k with company match and a full menu of benefits. Join our team and make some history!
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