Client Services Specialist
Location: GB, SOM, Clevedon
Employment type: Full-time
Required experience: Entry level
Required education: Unspecified
Industry: Information Technology and Services
Function: Customer Service
Company profile: Sparkol is a growing software company based outside of Bristol, UK.We specialise in making unique tools that help people get their message across without any design or technical know-how. The Sparkol team comprises talented developers, designers, writers, musicians and support staff.Our main product, VideoScribe, enables our users to create engaging whiteboard-style animations quickly and easily. It's used by thousands of business people, marketers, illustrators, video professionals, teachers and students, as well as regular folk with stories to tell.VideoScribe is available for desktop as well as iPad and Android apps.
Description: At Sparkol, our mission is to help people engage their audience. Our products empower people to communicate more effectively, regardless of their technical ability.Our flagship product, VideoScribe, enables our customers to create their own whiteboard animations quickly and easily.In two years, VideoScribe has gained hundreds of thousands of users in over 135 countries, and our team has more than doubled to 36 people in the past year alone.If you're full of ideas and excited about helping people to communicate, there could be a place for you at Sparkol.We are currently searching for an exceptional candidate to join our Client Services Team to help maintain Sparkol’s reputation for excellent customer service. The team are responsible for responding to customer questions via phone, email and our support ticketing system on a day-to-day basis. This role will initially be focussed on handling incoming sales enquiries and 1st line support queries but has enormous potential for growth, both within the team and elsewhere in the organisation. Full training will be provided.This is a demanding but enjoyable customer facing role. As Client Services Specialist you will gain a unique understanding of our users, our software and our company.
Requirements: You will be:Educated to ‘A’ Level or equivalentAn excellent communicator, both verbal and writtenA detail person, able to work well with established processes and make improvements to themAble to work under pressure and prioritise effectivelyA problem-solver, able to determine the root cause of issues and articulate appropriate solutionsTechnically competent with experience of IT packages such as email and spreadsheets and ideally some knowledge of operating systems (Windows, OSX, iOS and/or Android)
Benefits: 24 days holiday per year plus UK bank holidaysHealth cash planIncome protectionLife coverPrivate health coverFree daily lunches from local restaurantOpportunity for training days and growthChildcare vouchersCharity sponsorship fund availableYour choice of tools so you can do your best workSalary£16,000-18,000Location: Clevedon, near BristolWhen applying for this post, ensure you quote "REF: Client Services Specialist" into the email subject line.We recommend you sign up for a free, 7-day trial of VideoScribe to try it for yourself.No agencies please
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