Customer Services Associate - Mail and Document Preparation 
Location: US, CT, Windsor
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Hospital & Health Care
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: We are currently seeking a Customer Service Associate – Mail and Document Preparation. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Windsor CT location.Responsibilities include, but are not limited to:Open mail manually or by use of high speed openers or auto-assist extraction equipmentIdentify, classify and sort documentsPrepare mail and documents for scanningAssemble document batches, verifying document and/or page volumesLift large boxes of paper for storage or production useHandle time-sensitive materialsHandle confidential materialsProcess cash, or checks in accordance with security and operating policies and proceduresPerform daily key-operator mail processing equipment maintenancePerform duties and special requests as assigned by team leader and managerEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careIdentify and refer sales-cues leading to potential add-on businessEnsure adherence to business guidelines, safety & security proceduresSupport financial results by minimizing site waste and reworkAbility to cross-train to other functional areas
Requirements: Required Qualifications:Minimum of 1 year customer service related experience preferred1 year of experience performing tasks supporting document scanning and imaging (or related applications, such as microfilming or high volume reprographics)Keyboarding skills requiredAbility to communicate effectively both in verbal and written formAbility to effectively work individually or in a team environmentAbility to handle multiple projects simultaneouslyAbility to adapt to change in a fast-growing production environmentStrong organizational and administrative skillsDemonstrated ability to show initiative and accept ownership of projectsBasic mathematical knowledgeAbility to meet employer's attendance policyMay be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations or the Must be able to sit, stand, and/or walk for long periods of time with or without accommodationsHS Diploma or equivalent (GED) requiredWillingness to submit to a pre-employment drug test, employment history check and criminal background check
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