Teller Supervisor
Location: US, MO, St. Peters
Department: Teller
Company profile: Missouri Valley Federal Credit Union (MOVFCU) was chartered in 1975 as CTC Central Region Federal Credit Union serving the employees of Continental Telephone Corporation in several states throughout the Midwest. In 1984, our name changed to Contel Federal Credit Union and we opened membership up to employees in an additional two states. In 1991, Contel changed to GTE and, as a result, our name changed to GTE Central States Federal Credit Union. Then, in 1994, the board of directors decided to change the charter of our credit union and open membership up to all residents of St. Charles County. We were then able to serve the entire community in addition to the phone company. In 1995, our name became Missouri Valley Federal Credit Union to reflect our new charter and field of membership.MOVFCU is a not for profit credit union.  Any profits that Missouri Valley makes is used to better its members and the community through higher return rates, lower loan rates, and more!  To ensure proper management of funds, the credit union is governed by a volunteer board of directors and watched by a volunteer supervisor committee. 
Description: Supervises the activities of the teller operations area by assigning work, answering questions, solving problems, assisting with complex transactions and sensitive member relation issues, and promoting positive attitudes and cooperation.Ensure that tellers are trained and cross-trained in all phases of their particular job(s) to ensure quality service to members.Evaluate job performance of subordinates to ensure quality. Serves as vault teller for the credit union, which includes ordering cash, verifying cash received, filling teller cash orders, balancing vault daily, shipping coin, and maintaining full vault security.Open a teller drawer, and assist with coverage of the teller line during lunch breaks and vacation periods, or as neededMaintain knowledge of all state and federal regulations that are applicable to the transactions performed in the teller area.Develop work schedule for full time and part time employees in the teller area to ensure proper service to members.Formulate and maintain comprehensive teller procedures manual for staff training and referral.Keeps Operations Manager informed of areas of concern in teller department.Provides monthly cash over/short records to Operations Manager.Investigate teller outages and institute corrective flow of work.Keeps all member and credit union business strictly confidential.Know, understand, and follow the Cash Management Policy.Process member account transactions accurately and efficiently, including the sale of monetary #URL_aae11cdcc9dcd7cf08c3c1730b72b792d5452aceb973b28926a4069d5a7ce164# deposited checks through PACE system, ensuring each batch is successful, balanced, and all checks are legible.Approve member exceptions and authorize service fee refunds to members when deemed necessary.Adhere to the employee handbook.
Requirements: A college degree or a minimum of three years experience, two of which should be in progressively responsible positions at credit unions or other financial institutions.  Specialized training in intermediate math, bookkeeping, computer operations, cash handling, typing, member service and selling skills.  Knowledge of credit union policies.  Knowledge of credit union philosophy and credit union objectives.Ability to make decisions, and to supervise employees effectively with coaching and reinforcement techniques.Excellent written and oral communication skills are required.
Fraudulent: 0