Solution Engineer
Location: US, CA, Palo Altio
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Computer Software
Function: Sales
Company profile: Declara is focused on bringing data to life. Our technology platform uses machine learning, search, algorithms and recommendations to develop learning paths for individuals, making learning a constant discovery.Learning isn't just our product, it's what we do everyday. Work with a small focused team. You'll push and be pushed. Tackle the toughest technical challenges as you create products that can transform organizations across the globe. Do something meaningful. We're changing how the world nurtures and develops talent. We are located in Palo Alto, Boise and Mexico.
Description: The Solutions Engineer works with the Sales team to develop new business across all Declara product lines globally. This individual’s primary role is to position the value of the Declara platform in relation to customer business as well as answer any technical questions the customer may have.  This client-facing role works with all levels of customer organizations to tailor the messaging to meet the needs of various stakeholders including C-level decision makers.Strategic Value of the RoleYour role as Solutions Engineer is to act as a link between the customer’s needs and potential solution value.  Due to the technical complexity of the Declara offering, this role is imperative to the success of sales opportunities. You will work across Declara teams to:Manage assigned prospects/customers to help progress sales opportunities.Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.Effectively communicate client trends that promote, extend or exemplify the Declara value propositionEnsure Sales Account Executives are being supported properly.  A successful sales engineer should be:Curious and willing to think outside-of-the boxAdept at multi-tasking between multiple customers and internal stakeholdersHave strong problem diagnosis skills including the ability to perform discovery to properly define the problem at the right levelBe a compelling speaker that communicates the value of solutions to prospective customersPossess great relationship-building and communication skills ResponsibilitiesUncover business challenges and articulate solutions through Declara’s consultative processDevelop and cultivate strong relationships with customersOffer deep technical expertise around our software offeringsScope projects and write Statements of WorkSeek to understand customer requirements through technical discovery effortsAssist in the building of and the execution of product demonstrationsEnsure customer trends and requirements are routed back to the Product Team through Declara’s internal processSupport sales team in related activities Desired Skills and ExperienceBachelor Degree in computer science, engineering or other related fieldPrior experience in sales and/or solutions engineeringStrong time-management and organization skillsProven record of meeting/exceeding established goalsStrong written and verbal communication skillsAbility to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)Willingness to travel – this role will support global accountsFluency in a foreign language a plus
Requirements: DESIRED SKILLS AND EXPERIENCEBachelor Degree in computer science, engineering or other related fieldPrior experience in sales and/or solutions engineeringStrong time-management and organization skillsProven record of meeting/exceeding established goalsStrong written and verbal communication skillsAbility to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)Experience with technical writingWillingness to travel – this role will support global accountsFluency in a foreign language a plus
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