Product Owner
Location: GB, LND, Lon
Department: PRODUCT
Employment type: Full-time
Required experience: Director
Industry: Internet
Function: Product Management
Company profile: We experiment with new digital products, retail experiences and business models at M&S.comWe experiment with ways to make shopping really easy for our customers: we want our customers to browse, discover, and buy in ways that suit them.We experiment with new business models: we question the needs and wants of our customers and reimagine how to fulfil them from the ground up.Our team have mostly come from well known European startups and we love working with innovators who want to make a difference!Our business is changing. We have over 22 million customers. By investing heavily in technology, in the last year alone our online sales have gone up 16.6% and sales via mobile have rocketed over 200% following the launch of our dedicated mobile apps. But we don’t want to just transform our own business; we want to revolutionise retail. Which is where you come in.
Description: Everyone shops at M&S for something and everyone has an opinion of M&S. We are a unique British heritage brand with a history of ‘firsts’ and there has been a quiet revolution happening inside our Digital Development team. Having re-platformed off of Amazon and in-sourced our entire digital proposition front–to-backend and across to agile, we are now a cluster of closely aligned product focused teams relentlessly driving to innovate.  We experiment, we make big and small changes, and we enjoy the fact that everything we do has the potential to impact & delight over 21 million customers daily.Having re-factored, we’ve hit reset. We’ve removed unnecessary rules, stopped generating useless reports, cancelled unproductive meetings and pulled out unused features. Teams ask for forgiveness rather than permission. We’re agile but truthfully, there is still plenty more to improve on and we’d like your help doing so. This is why we will continue to hire likeminded individuals from high growth start-ups such as Lovefilm, ASOS and Reevoo who bring the right DNA (and fun!) into the Engineering, Product and UX Design teams.What hasn’t changed? Our commitment to customer delight and integrity to ‘do good’. We’re obsessed with putting them at the centre of everything we do and doing the right thing. We iterate constantly making shopping easier and more experiential online, on mobile, in store and whatever the next Apple/Google product is (in fact we often work closely with them on as-yet-unreleased initiatives)!Objective:              Be obsessed with delighting millions of customers daily and iterate constantly to improve and redefine an awesome customer experience which simultaneously delivers strong commercial results.                               Based on knowledge and instinct the Product Owner will lead, develop and drive execution of their product vision. Ultimately, with his/her team, he/she will be responsible for creating the world’s best shopping experience on & offline and ensure the customer experience is second to none and admired by all. Push the boundaries in-store and online, and bridge the two whilst you're at it.Key Responsibilities:Full control over Product Strategy and the entire Product Roadmap for your product area.Be the intersection between our business, our market, and our customers. Our product owners build products that satisfy all three.Know our customers. Form value propositions and validate them through customer development; learning about customers’ shopping habits and drivers by objectively interviewing them and how best to reach them.Know our market, our competition and our business models. Identify trends within customer segments and product segments for new products or enhancements for existing ones.Keep abreast of new technical developments which could enhance or revolutionise the product and customer experience.Deliver products. Roll up your sleeves and make things happen. We expect you to use your product vision and execution instinct to deliver, from scribbling initial wireframes to shipping a product and measuring engagement.  You’ll typically have a ‘pod’ of software engineers and UX designers to help you deliver fast, high quality products in an agile environment. We expect you to create a culture of customer-driven development and a real cross-team spirit within your pod.Love incredible UX. Collaborate with our UX Designers and UX Lab. Be obsessed with UX and translate your vision into an effective user interface. We expect you to get real feedback from real users to help mould and evolve your product. Iterate quickly to improve the overall experience.Love developers. You should know how to get the best from your team of developers. A good understanding of the technology stack, devices and how the Internet works is a must.Be responsible for constantly reviewing against competitors and M&S.com own high standards to identify opportunities to increase users and differentiate the product offering.Establish and own short and long term goals/ KPI’s for product management and delivery based on business goals and strategy, customer feedback and operational data.Champion the customer throughout the business.
Requirements: Demonstrable experience with consumer internet (inc mobile) product(s), ideally proven track record at a fast growing transactional/ ecommerce company.Ideally will have managed full product roadmap and have vision, customer instinct, and execution obsession to build incredible products.Experience of successfully scaling processes, capabilities and building cross functional teams in fast growth environments.You have built something amazing before or turned good into amazing!Love for data - you can back your analytical credentials by showing how you use data in decision making. You should know what things to measure and how to measure them. You should know your retention from your referrals. You should know how to implement and analyse A/B tests. We expect you to iterate and improve based on behaviour and engagement data.Experience running multiple different product teams across a variety of products.Percolate an ambitious vision down to a minimum, viable product. We heavily encourage building, measuring, learning, and iterating. Outstanding communication skills are a must for speaking to customers, stakeholders, developers and designers.
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