Customer Support (Evening Shift)
Location: US, CA, Carlsbad
Employment type: Full-time
Required experience: Entry level
Industry: Information Technology and Services
Function: Customer Service
Company profile: Planning Center Online has been making revolutionary applications for churches since 2006. Our premier product, Planning Center Services, is among the top 10,000 websites with millions of users around the world. Our new offices, located in Carlsbad, CA (near San Diego), are amazing. Beautiful weather year round, kitchen, play room, private team rooms and several cool, comfortable lounge areas are some of the great things that we have purposefully designed into our new building. You can check out some photos at #URL_258df839d4720af9cef1fb5754a9da21604874877091fd9eaff7deb0e6a7aa15#
Description: We love our customers. In fact, ask any of our over 2 million of them what are the best things about Planning Center Online, and chances are they'll mention our outstanding customer support team. Our customers also love our products - they are our sales team. With 90 of the 100 largest churches in America using and loving our software we can assure you there are lots of great people for you to help.#URL_01e832e5508347b77e57a46bdf3498d85fecddb1aaa6b8f4565aabfd3907843b# wants to continue offering first-rate support as we grow, so we're expanding our support team. If you are a clear communicator who understands technology and loves helping people figure out the best way to accomplish a task then you just might be a fit! As an agent, you'll help respond to customers by email, phone, live chat, and social media, plus develop written and video documentation. In addition, you will help our development team test updates and fixes to our products, and get a voice in helping us brainstorm and prioritize future projects. You'll be working with our existing Customer Support Team to support all existing and future products including Planning Center Services, Check-Ins, Resources, Music Stand, and Projector. 
Requirements: SkillsExtensive knowledge of our flagship product, Planning Center ServicesStrong technical skills to help others troubleshoot issues with their computer, mobile device and internetGreat written and verbal communication skills to assist customers via email or phoneHoursThe only time requirement is working Tuesday thru Thursday from 3pm to 8pm, Pacific Time. The rest of our team is off at 5pm, so this would give at least 2 hours of overlap, but then allow us to cover additional hours from 5pm to 8pm or beyond. The other hours in your schedule are flexible, meaning you could work 11am to 8pm, 3pm to midnight or anything between. Additionally, you could choose to do this Sunday thru Thursday, Monday thru Friday, or Tuesday thru Saturday. Whatever schedule we choose, we would want to mostly stick to it.LocationWe would highly prefer someone who works with us in our Carlsbad, CA office. However, we will ONLY consider hiring a remote employee IF they live farther west, like Hawaii, New Zealand, or Australia, and can therefore more easily work the later hours.
Benefits: Our offices, located in Carlsbad, CA (near San Diego), are amazing. Beautiful weather year round, kitchen, play room, private team rooms and several cool, comfortable lounge areas are some of the great things that we have purposefully designed into our new building. You can check out a video, photos, and more on our careers page.To the candidate that meets our needs we will offer $45k per year, full health & dental, a 401k, a generous profit sharing plan, relocation assistance (if necessary) and a once a year company retreat where we have a great time and talk about our next year of innovations. Even if your resume includes a cover letter, please copy that text into the cover letter box below.
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