Junior Community Monitor
Location: US, IL, Chicago
Department: Client Services
Employment type: Full-time
Required experience: Entry level
Industry: Marketing and Advertising
Function: Marketing
Company profile: BCV is the premier full-service social media provider in the hospitality industry. Our social media experts have developed proprietary services, methodologies, and tools to continually create significant value for clients. We are the only provider with the capacity to monitor the social space and manage potential crises 24 hours a day, 7 days a week. Our comprehensive management services are supported by a robust arsenal of cutting-edge tools and analytics designed to drive traffic, increase sales, create unforgettable experiences for guests, and mitigate negative customer experiences.
Description: Working with your Senior Account Executives, the Junior Community Manager is responsible for day-to-day execution of client social media campaigns; tasks include daily community listening, maintenance, community engagement/conversation, monitoring and issue escalation/response. In addition, the Community Manager will conduct research (using a variety of tools) to identify social media best practices and trends for brand audits, as well as conduct community conversation audits to identify key online influencers as it relates to client projects.This salaried role is from 12pm-8pm in our River North offices. Pleae apply only if you are willing to work these hours.Help launch and manage social media presences for clients on Facebook, Twitter, YouTube and other relevant social media/collaboration sites.Adhere to editorial calendar to ensure content and assets are being released on time.Support brand loyalty and encourage generation of user created content via active community participation and conversation; manage online discussions by listening and responding to users (where appropriate) in a timely and authentic manner. Escalate issues as needed and provide feedback on community happenings.Monitor and track discussion topics for management team. Proactively monitor brand and relevant themes/news stories within the blogosphere and provide suggestions for timely content, assets and conversations within brand communities.Work daily with AE's and client teams to ensure proper messaging is being executed online and that it is relevant to client goals. Work with AE's to update editorial calendars and ensure all assets/materials are timely and up to date.Use online listening, supplemental research and daily community learnings to provide insights for improving programs and enhancing program successes.Research and identify bloggers/key influencers and associated communities for blogger/influencer campaigns.
Requirements: 0-1+ years of professional work experience (experience at interactive, advertising, public relations or marketing agency preferred).Must have active accounts across key social media sites including, but not limited to, Facebook, Twitter, etc. (You will be asked to provide access to accounts you have established and maintained.) Possess background knowledge and a true passion for the social media marketing space.Must have strong verbal and writing/grammatical skills as well as ability to present information and ideas logically and clearly; keen eye for detail also required.Excellent verbal communication skills with ability to present ideas and information clearly.Collaborative team player able to integrate with a diverse team full of opinions and ideas.This salaried role is from 12pm-8pm in our river north offices. Pleae apply only if you are willing and able to work these hours.
Fraudulent: 0