Customer Service Team Lead 
Location: US, NJ, Somerset
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Somerset, NJ location.Key responsibilities include:Supervises all Customer Service Associates on-siteSchedules of all workManages all work from beginning to end in addition to also performing the various site activitiesPerforms quality checking of all jobsMonitors timeliness and delivery requirementsMaintains a clean, organized facilityProvides direction, training, motivation and discipline to Customer Service AssociatesResponsible for customer service, follow-up and follow-throughMaintains all activity logs and required reportsMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeTakes direction from Service Delivery ManagerCreate excel spreadsheets, mail merge projects and word documentsComplete multiple projects at one timeLift heavy boxes up to 50 lbs, files or paper when neededDemonstrate flexibility in satisfying customer demands in a high volume, production environmentConsistently adhere to business procedure guidelinesAdhere to all safety proceduresData entryPerform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)Operating mailing, copy or fax equipmentShipping & ReceivingHandle time-sensitive material like confidential, urgent packagesPerform other tasks as assigned 
Requirements: Requirements:High school diploma or equivalent (GED) requiredExcellent Supervisory SkillsMinimum of 3 year customer service related experience requiredAbility to communicate both verbally and written with customers and company personnel requiredComputer proficiency in email environments, MS Word/Excel or similar programs preferredAbility to handle multiple projects simultaneouslyStrong organizational and administrative skills preferredHandling up to a maximum of 55  pounds with or without accommodationsSort and deliver mail, packages, pouches both incoming and outgoingAbility to walk, sit, stand or sit for long periods (possibly entire shift)Ability to adhere to employee attendance policyMinimum of 3 year customer service related experience requiredAbility to communicate both verbally and written with customers and company personnel requiredComputer proficiency in email environments, MS Word/Excel or similar programs preferred 
Fraudulent: 0