Customer Advocate
Location: ES, CT, Barcelona
Employment type: Full-time
Company profile: Typeform is a tech start-up which is transforming data collection into a flexible, intuitive and incredibly engaging user experience: the typeform. We are on a mission: change the obsolete way in which online forms and surveys interact with us humans. A typeform is the natural evolution of forms, which uses state of the art interaction design and smart cross-device technology to get the best out of the current multi-screen scenario, resulting in improved completion rates. Our intuitive platform allows creators to easily build, design and distribute typeforms, as well as analyze resulting data. Typeforms are multi-purpose: they can be used for surveys, forms, exams, contests, quizzes, tutorials ...even presentations! People hate standard forms and surveys, those old-fashioned tools that take users back to the Internet of the 90s, but do love typeforms, far more conversational, interactive and friendly with them. Find out why...  
Description: Typeform is revolutionizing the way people ask questions online, and we need a Customer Advocate to join our Customer Success team to keep our users asking awesomely. Responsibilities: - Respond to service requests and user inquiries via email, community forums and social media channels. Other channels, such as Skype and phone, will be necessary from time to time.- Develop and maintain long-term relationships with users.- Train, coach and inspire users to ensure they are taking all the juice out of Typeform’s resources. E.g., Help Center, User Community, Blog, etc.- Drive best practices in data collection to the customer's success.- Provide feedback to teammates, as well as to members of other areas, regarding necessary changes and updates; including upgrades, functionality and customer care issues.- Partner with Marketing & Sales team to ensure growth attainment.- Develop a comprehensive understanding of typical challenges faced by users and propose solutions to improve efficiency when addressing them.- Perform related duties as assigned
Requirements: - Knowledge of Typeform (end-user level)- Proficiency level in English and Spanish (Spain of International), both verbal and written. Any other languages a plus- Strong communication skills, both long and short form, written and verbal- Ability to diagnose and solve problems with varying complexity maintaining a focus on customer relations- Organized, self motivated, and detail oriented- Ability to prioritize, multi-task, and perform effectively under pressure- Team player with demonstrated ability to execute across a cross-functional team- Schedule flexibility. Available to work weekends would a plus Knowledge/experience in, at least, 4 of the following platforms and areas: - Customer Support or CRM platforms (for instance, Zendesk or Sales Cloud)- Agile methodologies & tools (for instance, JIRA or Confluence)- Mixpanel or similar- Familiarity managing the technical side of social media, including but limited to, Twitter, Facebook, Google+, Wordpress, etc.- MailChimp or similar- Google Analytics- Software development (web or mobile) Preferred backgrounds: - Software/SaaS- PR- Journalism/Editorial- Education/Training & Development
Fraudulent: 0