Technology Services Manager
Location: US, MN, St. Paul
Department: Operations
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Information Technology
Company profile: Our mission is to love others by removing frustration and interruption from IT. IT Support and managed service provider. Turn-key and Guaranteed.
Description: The Technology Services Manager will spend approximately equal time:Running the operations,Developing and improving services product offerings, andHands-on consulting and managed services work.Throughout the week, you also will fulfill additional roles from managing the Operations and Information Technology departments, engineering systems, architecting solutions, managing the Finance department, data analysis, business systems analysis, and even process engineering.The Technology Services Manager will lead a team responsible for designing, implementing, and maintaining policies, goals, managed services practices, and services portfolio that support the IT and business needs of both slashBlue and its clients in slashBlue’s Managed Services and Technology Multiplier consulting practice. This role will encompass complex projects and is considered to be the apex contributor/specialist. A wide degree of creativity and latitude is expected. Reports to the President.  Why join us?You are unswervingly passionate about cultivating and delivering services that enable others to employ technology to multiply their effectiveness while doing the same for the technology services team; eliminating the disruption and frustration so commonly associated with technology.Why you should stay awayReal business expects real results. Make sure you can do what you commit to.Who are we?#URL_10581657b72b3ff8d2bce22180197e3286143116a6e4598c13d42a15ab54d7c2##URL_14703747602f713c0ad80ee286bdd98e23feddcd7914cc7ad567e956d622af43#?trk=company_nameWhat is it like?We are a group of professionals who believe the universe doesn't revolve around us. We are maniacally focused on getting results and caring for others. Technology is cool, but not as cool as the people who use it.  When we do well, we share it; profits are distributed back to team members. We work hard, play hard, keep our commitments and watch out for one another's best interest.What impact will I have?We are a business performance company using technology. You get to see the results move the needle on the meaningful measures. You will be responsible for a team of 7 service professionals to help them perform at their best.Key ResponsibilitiesUphold the slashBlue Code of Conduct.Champion slashBlue values of multiplying results from God-given talents, expressing love and care, eliminating disruption and frustration.Deliver products and services on time and within budget.Improve systems and operations to increase automation and gross margins.Optimize client retention, user experience, and client satisfaction.Multiply measurable results for slashBlue and our clients by developing service and product strategy in cooperation with marketing.DutiesImplement and design of network, hardware, and software infrastructure based on user/client needs, cost, and needed integration with existing applications, systems, or platforms.Responsible for the planning and engineering of a client organization's systems infrastructure.Defines technical standards, benchmarks, and functionality tests.Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies.Reviews, analyzes, and evaluates business systems and user needs.Consult with clients to help them use technology to multiply results through the Technology Multiplier consulting programs.Establish and maintain relationships with key Suppliers, Manufactures, and Partners to ensure that products and services meet set standards of quality and cost effectiveness.Collaborate with the leadership team and maintain regular and open communication.Hire, fire and develop internal talent in accordance with slashBlue values.Oversee Service Desk, Engineering, Change Management, Service Strategy, Account Management, Billing, and Procurement.Ensure quality control of all company output as pertains to delivery of services. Increase engagement and commitment clients have with us in time and dollars.Troubleshoot and repair high-level network and system problems. On call every few weeks but will have flexibility to take time off when needed.Coordinate system changes with support staff and customers to meet Service Level Agreements (SLAs) for our customers.Design and Implement solutions in the slashBlue Service Catalog.Perform additional work required to meet the demands of a growing Technology Multiplier consulting practice and Managed Services practice.Have Fun!
Requirements: ExperienceMinimum each of:10 years in Information Technology, 5 of which in a services environment.2 years successful management or leadership experience with hire/fire authority.Education LevelBachelor’s Degree strongly desired, plus lifetime learning mindset.MCSE, MCITP, PMP, or other Certifications a plus.SkillsExcellent written and oral communication skills.Strong Interpersonal skills and ability to work with difficult clients and defuse tense situations. Ability to work with staff and clients at all levels.Relies on extensive experience and proper judgment to plan and accomplish goals. Leadership skills including ability to identify a person's unique capabilities to maximize their talents and skills.Long-term Planning for getting from here to there in one year.Ability to troubleshoot complex problems and solving them effectively and efficiently.Crisp decision-making skills to make decisions quickly with good judgment.Customer service skills to serve novices to expert, calm to irate.Project scheduling and capacity management.Effective leader who meets and helps others meet internal and external expectations. Making commitments, setting expectations and beating them consistently.Planning, implementing and supporting complex IT infrastructure.Knowledge of a wide range of technologies such as Microsoft Windows Server and Desktop operating systems, Office, Exchange, SharePoint, Active Directory, VMWare, Hyper-V, Citrix, Apple, SonicWall Products, Cisco, Routing and Switching, TCP/IP, Cloud services, mobile devices, etc.Knowledge of innovations such as Microsoft Azure, Business Intelligence tools, Knowledge Management tools, Business Process Management, Warp Drive, etc.Ability to improve process ideally with Lean and with knowledge of ITIL.Ability to handle multiple tasks in a fast paced environmentAbility to pay attention to details and be organizedAbility to project a professional image over the phone and in person.Familiarity with disaster recovery design, methods, and procedures.Familiarity with security design, methods, and procedures, including compliance.Knowledge of data analysis.Knowledge of process design.Knowledge of systems analysis in determining fitness for purpose.Familiarity with databases and network management systems (Kaseya, AutoTask, ConnectWise, N-Able, MOM, HP OV etc…)All employment is contingent upon satisfactory results of a background check and reference check. Any applicant tentatively selected for a security sensitive or high risk position may be required to submit to testing for illegal drugs prior to employment.
Benefits: Depending on a candidate's experience and match to our needs the total compensation will be competitive with the current range in our area.Base + Bonus + Profit Sharing + Benefits.  Purpose. 
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