Network/System Administrator/Engineer
Location: US, GA, Atlanta
Employment type: Full-time
Required experience: Associate
Industry: Information Technology and Services
Function: Information Technology
Company profile: Leapfrog Services provides managed IT services for businesses and nonprofits worldwide.Founded in 1998 with the philosophy that IT should enhance your business, not get in the way of it, we consider ourselves to be a service company—one that delivers the highest possible level of technological expertise, with an unwavering dedication to extraordinary service. In our world, high-tech doesn't mean high-jargon or high-stress—it means high-touch and high-availability. Our IT services and solutions include: network management; data backup; data security; server hosting and support; collocation; 24/7 support and field services; disaster recovery; and expert consulting for IT planning, asset management and procurement. Our Help Desk provides support for an extensive range of technologies, including printers and mobile devices, and resolves 98% of issues during the first call. Leapfrog has consistently earned a client retention rate of around 95%, ever since pioneering IT outsourcing and remote IT management. By providing smarter, more reliable IT solutions that are also sustainable and scalable, Leapfrog helps your entire team be more productive, while optimizing your IT investment. If you absolutely love working with leading-edge technology, want to be part of a fun, service-based culture and prefer the security of an established company with growth opportunities and excellent benefits, Leapfrog is just the pond you're looking for!
Description: As an Escalations Engineer you will be part of a dynamic team fixing the most difficult and highest-priority issues. You will focus on quick & permanent resolution to escalated issues, documenting solutions, and maintaining our internal and datacenter infrastructures. An ideal candidate will have the drive and aptitude to quickly learn, support, and implement new technologies and systems. Essential DutiesConfiguration Management and Change ControlNetwork and Systems performance monitoringNetwork Outage and degraded performance supportTier 3 Escalation point supporting Exchange, Server Platforms, VMWare, VDI, Storage Systems, & 3rd party applicationsFirewall & switch configuration and support
Requirements: Technical (Minimum of 5 years industry experience supporting):Firewalls and switchesCisco/Fortinet/JuniperRouting and VLAN configurationsComplex multi-site, multi-vendor networksMinimum of 3 years industry experience supportingCustom Batch or Shell ScriptsExchange ServerActive DirectoryVMWareNon-Technical:Desire to continually learn and growAbility to maintain focus in a high-energy and demanding environmentWell-Developed interpersonal and communication skillsCommitment to client satisfactionMust be able to work under pressureDesire to lead and mentor junior techniciansAbility to work in a team environment
Benefits: Leapfrog Services provides managed IT services for businesses and nonprofits worldwide. Founded in 1998 with the philosophy that IT should enhance your business, not get in the way of it, we consider ourselves to be a service company—one that delivers the highest possible level of technological expertise, with an unwavering dedication to extraordinary service. In our world, high-tech doesn't mean high-jargon or high-stress—it means high-touch and high-availability. Our IT services and solutions include: network management; data backup; data security; server hosting and support; collocation; 24/7 support and field services; disaster recovery; and expert consulting for IT planning, asset management and procurement. Our Help Desk provides support for an extensive range of technologies, including printers and mobile devices, and resolves 98% of issues during the first call. Leapfrog has consistently earned a client retention rate of around 95%, ever since pioneering IT outsourcing and remote IT management. By providing smarter, more reliable IT solutions that are also sustainable and scalable, Leapfrog helps your entire team be more productive, while optimizing your IT investment. If you absolutely love working with leading-edge technology, want to be part of a fun, service-based culture and prefer the security of an established company with growth opportunities and excellent benefits, Leapfrog is just the pond you're looking for!
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