Operations Lead
Location: US, CA, San Francisco
Department: Operations
Employment type: Full-time
Company profile: Airenvy’s mission is to provide lucrative yet hassle free full service short term property management all around the world. We combine the charm of your home with the amenities of a boutique hotel.Currently the short-term rental property management companies are run inefficiently thus having to charge owners 40-50% of monthly revenues. By using our pricing algorithm cross-platform listing technology out goal is to increase your rental income by 20% or more while only charging you a 12%-15% commission for providing a turnkey experience.We like to think Airenvy is creating a new way for people to become excited again about property management and love their property managers.First use case for Airenvy clients are those who want to convert their long-term rental into short-term rental so they can 1) earn more income while having the flexibility of staying in your own place when you want.Airenvy is your friend next door! : ) Our customer video! #URL_e73543fde61f659ae4e25b87c34adb321c37207b4adc143cb6a99351c3ee1cb5#
Description: Who is Airenvy?Hey there! We are seasoned entrepreneurs in the heart of San Francisco’s SOMA neighborhood.  We are looking for someone who embodies an entrepreneurial spirit, pays strong attention to detail and wants to be a part of the next big thing. This business can feel like a circus at times, but we have an all-star team with a one of a kind culture.  Get a little taste of it here.Airenvy is the #1 technology driven property management company in a multi-billion dollar industry and is revolutionizing the vacation rental space! We are growing at record speed and expanding to new markets! Our platform allows owners to put their vacation rental on autopilot. We are a proven team of startup veterans and would love for you to join the family!    In 2014 we were named the #1 Airbnb property management company in San Francisco according to the SF Chronicle. We have 18 supportive and resourceful investors, many of whom are leaders in the technology and real estate industries.The PositionAirenvy is growing faster than we can handle, which is why we’re looking for someone to help us scale! We’re looking for a Manager to help lead supply operations within Airenvy’s Operations and Support team. This role directly impacts the overall growth and health within Airenvy’s platform. You’ll play a direct role in improving the customer experience, scaling the business, and launching new cities by increasing coverage, opening up availability, and minimizing cost.This role has a heavy emphasis on data-driven analytical decisions, as well as managing and analyzing the supply-side funnel to find efficiencies and optimize processes. We expect this person to play a pivotal role in creating strategic frameworks for long-term growth, motivating teams, and deliver a best-in-class customer experience. You’ll work directly with the Head of Operations, as well as engineering, guest services, product, and vendor services to ensure that supply and demand are in constant harmonyResponsibilitiesCreate & Optimize Processes - You have superior organization skills, you notice what others miss. You notice a lack of understanding, definition, or scalability, and work to define it and make it efficient.Analytical  - Make the best decisions based on data; get your hands dirty with excel or SQL to properly allocate supply, inform product/process decisions, decrease cost, and ensure high-quality customer service.Process Driven - You take every opportunity to learn how things work and are always looking to find new ways to innovate and improve. You enjoy defining, writing, and testing different strategies, whether it’s support or field operations, and you know how to track results and create new processes.Growth - You’ll be the front line of developing the market expansion playbooks. You won’t only develop, but execute upon, expansion efforts. Think GLOBAL!Manager - There will be an immediate opportunity to oversee customer support and vendors. You understand the importance of diving-in to learn the business first-hand; you understand the impact of a highly satisfied, excited team and are slightly obsessive about grinding away at their issues.You?Ridiculous work ethic and ability to inspire those around youA willingness to roll up your sleeves and get your hands dirty, work alongside others in guest services and vendor management, whether that’s hammering out emails or pounding the phoneAlways looking for ways to improve and define processes in an ever-evolving companyRecognizes, appreciates, and delivers phenomenal customer service - knows what “going above and beyond” means and has examples.Data focused decision-making personality; able to bounce around ideas and make the decision quickly even without sufficient dataAble to define, instrument, and test hypotheses in order to make the right decision the first timeYou’re right, a lot -- you have a clear “get things done” attitude and mentalityEntrepreneurial DNA; you do whatever it takes to win
Requirements: Bachelors degree in economics, finance, or quantitative fieldMBA a plus+2-4 years of management/relevant experience (consulting, finance, etc.)Previous experience with customer support or experience within Zendesk is nice, but not required
Benefits: Competitive Pay. You'll be able to eat steak everyday if you choose to.  Health Insurance. We have vitamins and we're all relatively healthy so hopefully you don't need this.Piñata Parties. Yes we dance around with blindfolds on swing sticks.  Why?  Because its awesome!Snacks on Snacks. All the cooool start-ups are doing it.  Karate Lessons. Really its just that in air ninja kicks are encouraged at all times.Free Massages. When we hit a few milestones we'll be buying a massage chair.Discounted Gym Membership. Get swole but not like our last employee.The Best Benefit of All...Being part of an amazing team/family!!!! Click here for some insight as to the Interview Process. 
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