Community Support Coordinator
Location: US, , Brooklyn
Employment type: Full-time
Required experience: Associate
Industry: Food & Beverages
Function: Customer Service
Company profile: Farmigo is a mission-driven startup with a simple, ambitious goal: we want to make local, sustainably produced food more accessible and affordable in every community. Farmigo empowers individuals and communities to create “virtual food co-ops”, where community members can order directly from local farmers and foodmakers on #URL_7ed4cf4f2d751a0be7cc763d0f9863a0e6e3f56e0387d3d0185ac4b29c4af2d7#, then pick up their orders at a pick-up site in their neighborhood.This is an extraordinary opportunity to take a leading role in a critically important movement, and to join a fast-growing, venture backed startup with a world-class team and great (and delicious!) perks. We are a hard-working, passionate group of organizers, designers, technologists, digital movement builders, and logistics gurus, working together to transform the food system one community at a time. 
Description: Job Type: Full-timeFarmigo’s mission is to connect people with real food from small-scale local and regional producers.  We are solving a simple problem - how to eat for better health. Farmigo enables people to shop online for farm-fresh products, which are delivered to community pick-up locations, such as workplaces, schools, and homes.  Farmigo is a friendly, fun, team-oriented company, where employees cook lunch together. We are growing and are looking for someone who wants to help build an amazing, mission-driven company and grow with us.We are looking for a passionate, organized self-starter to join Farmigo's customer support team. This position supports members of our Farmigo Food Communities in the New York and Bay Area regions.  Working from our Brooklyn office, the Community Support Coordinator will assure customers are delighted by quick and thoughtful responses to inquiries via phone, email and our ticketing system.RESPONSIBILITIESTroubleshoot and handle customer issues and communicate their resolution via our ticketing system, email and over the phoneLead communication on all delivery changes and issues to Organizers, Members and the Farmigo TeamIdentify, document and implement how to better support our customersMaintain internal communication to team on issuesCoordinate with Farmigo Team, Consumers, Organizers and ProducersInteract with and coach the Farmigo Team and customers of all different technical levels regarding the application and website account and usabilityAssist with creating tutorials and help topicsSystem Administration (will train)Responsibilities will grow with positionHow to Apply: Email your resume and cover letter #EMAIL_ae3ed47164fc0635ae63e57ce6ebb028973af730b589c18eea2c36994ed55160# with “Community Support Coordinator – (Your Name)” in the subject line by 11/20/14
Requirements: REQUIREMENTSSense of humor and positive attitudeEmail junkie -- lightning fast responsesProcess-oriented with superb attention to detailExcellent phone and email communication skills -- history of food writing a plus!Resourceful, great at multitasking, and highly organizedFlexible to work nights, weekends and holidays as business needs requireExperience supporting customers and training othersExperience using Google Docs, Email, Calendar and SkypePassion for Farmigo's mission of connecting people with real food
Benefits: Salary and Benefits: The salary for this position is $35,000. We love our staff, and we try to show it with good benefits: equity in a fast-growing start-up, an amazing culture, and the chance to learn from great co-workers. Plus, you’ll get steep discounts on the best food you’ve ever tasted, and we make an incredible family lunch together every Friday.
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