Customer Support Specialist 
Location: US, GA, Atlanta 
Department: Support 
Employment type: Full-time
Required experience: Entry level
Required education: Associate Degree
Industry: Telecommunications
Function: Customer Service
Salary range: 32000-36000
Company profile: AVOXI, formerly known as DOW Networks, is a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators and global enterprises around the globe. With network operation centers and offices in the US, the UK, South Africa, Costa Rica and Jamaica, AVOXI provides telecommunications and enhanced VoIP solutions including toll free services, Cloud PBXs and call center solutions with advanced features such as call recording, call forwarding and enhanced routing. With toll free numbers from more countries than anyone in the industry, AVOXI is your business source for international toll free numbers (ITFS). In addition, AVOXI can provide universal international freephone numbers (UIFN) for businesses that require a single number for multiple locations and local DID numbers for businesses looking to project a local presence where they do not have a physical office. When your business relies on a VoIP call center solution or international communications, you can rely on AVOXI to have what you need – when you need it – to save money, improve performance and optimize customer service.
Description: AVOXI is currently looking for a Customer Advocate to join our team near I-75 and Windy Hill Road.  As our international client base expands, we need bright, motivated communicators who can give top-notch customer support. With a goal of expanding to 24/7 accessibility, we are looking for Night-Owls and Early-Birds to round out the team! AVOXI offers reliable call center solutions, customized to meet the unique communications needs of customers around the globe. The company is renowned for its ability to quickly design and implement tailored systems backed by responsive support from knowledgeable technicians. Our high quality, cost-effective solutions enhance operational efficiency, improve performance and optimize customer service.Primary Duties & Responsibilities:Serves as a positive, helpful, and efficient bridge between clients and internal departmentsWorks extensively in Salesforce for client communication, record logging, case creation, and more.Monitors and assigns work to necessary internal departments (Tech Support, Billing, Accounting, etc.).Efficiently manages multiple requests as one time via phone, email, chat, and internally.Translates the clients’ requests regardless of language and lingo barriers.Provides training or explanation of complicated subject matter.Knows product line, prices, delivery and installation time, marketing promotional services, etc.Completes cases regarding cancellations, billing, records requests, and more, in a timely manner.ADDITIONAL RESPONSIBILITES:Occasionally provides Tier 1 tech support requests.Creates and updates internal documentation
Requirements: Skills and Experience Required:Willingness to work non-traditional business hours. We are currently seeking to expand to 24/7 accessibility.College degree and/or equivalent experience.Good team player but takes initiative when possible!Must love people!Phenomenal communications skills – ability to explain technical info to non-tech people and alleviate conflicts.Efficient problem solver and critical thinker.Proficient in Microsoft Office, Google Docs, and Google Calendar.Tech savvy – able to quickly learn network systems.Ability to balance a multitude of tasks at once.  Preferred:SALESFORCE! It’s your new best friend.Spanish speaker for our international clients.Work experience with any sort of customer-facing role.Familiarity with telephony terms such as VoIP, PBX, PTSN, ITFS, DID/DDI, UIFN, etc. 
Benefits: AVOXI offers a great benefits package and an amazing work environment with the ability to grow and develop with a fast growing telecommunications company.  We encourage promotion within and advancement in climbing the corporate ladder.  
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