Hospital Manager
Location: US, CA, Fresno
Department: Hospital
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Hospital & Health Care
Function: Management
Salary range: 41600-50000
Company profile: The Central California SPCA (CCSPCA), established in 1946 and located in Fresno County, California, is a 501(c)(3) non-profit humane society.As the leading animal welfare organization in California’s Central Valley, we are committed to leading and serving our community of animals and people by providing programs and services which serve all the stages of an animal’s life.  These programs include Adoptions, Rescue, Foster Care, Owner Surrenders, Outreach, Humane Education, Veterinary Services, Spay/Neuter programs, and Pet Services.The CCSPCA also assumes responsibility, by contract, to perform the Animal Control and Leash Law services for the City of Fresno dating back to September 1951. The modern facilities and our caring staff offer safe refuge, nourishment, medical care, and love to every animal in our Animal Center.  Free ambulance service and shelter is provided for lost or stray animals in the City of Fresno, or those owned but temporarily without homes because their owners can no longer keep them.Although the CCSPCA is contracted to conduct Animal Control Services and Rabies Control Enforcement within the Fresno City, we are not federally, state, or locally funded and do not receive aid from any national organization (including the ASPCA). The CCSPCA owns its own land, buildings, and equipment purchased with privately donated funds.  Our funds come from our loyal supporters, allowing us to provide many vital services to our community.
Description: This position acts independently to provide management, interpret policy, make timely decisions, ensure timely and effective communication and collaboration among departments, and hospital staff, and provide operational oversight throughout the Hospital. Employee will be the administrative liaison to owners, staff, and external customers.ESSENTIAL FUNCTIONS:Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the Hospital.Coordinate operations and personnel activities to meet CCSPCA, Hospital and Annex objectives related to the provision of services within designated areas.Oversee patient care flow while redirecting and allocating resources.Determine necessary space, equipment, supplies, and support systems to ensure effective functioning of unit/department.Manage ordering, receiving and check-in of shipments, inventory control and pricing.Investigate patient/visitor concerns and implements appropriate courses or action.Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.Intervene and problem solves for inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation, and decision-making.Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.Document pertinent information, actions, and decisions and communicate to appropriate leadership.Support clinical, operational and facility services throughout the entire Hospital.Attend events and participates as needed; provide feedback for staff.Assist in evaluating and reassigning staff.Coach staff in problem solving, effective communication strategies and conflict resolution.Ensure protection and security of files and records.Partner with the Veterinarian and Supervisors to interview, select, train, develop, coach, mentor, and if necessary, discipline and terminate staff.Direct, lead, and mentor the staff to realize their full professional potential and deliver outstanding, high quality medical care, client service and business results.Create a collaborative environment and develop an efficient, productive team that provides the highest quality care and service to the most pets and clients at the CCSPCA.Develop annual planning, budgeting and hospital productivity levels for the hospital to the Executive Director.Manage and drive consistent revenue growth and profitability improvements in the hospital within the CCSPCA mission statement and goals as a humane organization. Monitor all financial and operational metrics ensuring deviations from plan are addressed timely and appropriately.Manage daily operations of hospital to deliver consistent growth, market penetration and client retention. Manage overall labor costs while ensuring appropriate scheduling/staffing during all operating hours.Responsible for cost containment, cash control/banking, loss prevention, office and medical supply ordering and inventory management, maintaining acceptable audit scores.Ensure compliance with all practice policies and procedures and with all local, state and federal laws.Responsible and held accountable for the fiduciary operations of the hospital.Work collaboratively with the Annex department by supporting administrative functions such as hiring, termination, disciplinary actions, and recruitment. 
Requirements: Qualification Requirements: Must have excellent interpersonal skills, team building skills, attention to detail and high level of accuracy. Must be able to maintain strict confidentiality in performing the duties and must be able to work in a fast-paced environment. Minimum Requirements:  Bachelor’s degree in business or related discipline preferred, or the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities. Three years related experience required (health care, veterinary profession, service industry, etc.) including direct supervisor experience (includes hiring, employee development, etc.) Verified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification preferred. Ability to speak effectively before groups of customers and employees. Must be computer literate, comfortable with and quick to learn new technologies. Must demonstrate competency in mathematical knowledge and its applications.  Effective verbal and written communication skills. Must be able to provide a valid California driver’s license. Ability to analyze and read P&L and maintain the budget. Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) Experience with cash control, billing and collections protocols and practices. Knowledge of budgeting practices and principles.  Must be able to recognize and address client emotional and financial concerns in a focused and empathetic manner. Able to blend and utilize customer service and problem solving skills through an understanding of the human-animal bond. Must be able to demonstrate flexibility in response to unexpected changes in work volumes and staffing needs. Self-discipline and ongoing discretion, honesty, and integrity are basic requirements.Working Conditions/Environment: The work environment characteristics described here are the representative of those an employee encounters while performing the essential functions of the job. Duties typically involve long hours sitting and using office equipment and computers. Incumbent will also have to do some lifting of supplies and materials. Physical effort may be required to lift/carry equipment and supplies of 50 lbs. or more with assistance. Great mental ability is required daily. Employee may be faced with constant interruptions and must meet with others on a regular basis.Special Notes: This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.
Benefits: Benefits package includes:-Vacation -Sick leave-Holidays-Medical/Dental/Vision Insurance-Life Insurance -Supplemental Voluntary Insurance-Company events-Pet Care Discounts-401k
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