Product Design Researcher
Location: IE, , Dublin
Employment type: Full-time
Company profile: Intercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.
Description: About the roleProduct Design Researchers work in the Product Design team, conducting research to inform our strategy, our roadmap and improve the user experience across all our products. The Product Design team owns and runs our product roadmap. Design Researchers will have an immediate and direct impact in the company, no selling-in the value of research necessary. With a Product Design team of four, we now need to hire our first Product Design Researcher. Intercom is a design led company and an empowering place for design researchers to work.The Product Design Researcher will:Conduct formative research to inform our product roadmap. Help us understand why people use Intercom, what outcomes it helps them achieve, and uncover new ways Intercom can help it’s users grow their businesses.Conduct evaluative research to improve the overall user experience of Intercom, from exploratory new design directions to usability of existing detailed interaction design.Provide ideas and recommendations based on research conclusions.Plan the research roadmap and prioritise what we research, how we do it, where we do it, and who we talk to.Be the first design researcher at Intercom, help set up our research facility and grow our research team over time.About IntercomIntercom helps internet businesses communicate with their customers. Their mission is to make web business personal. They believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that feels a lot more like Facebook than Salesforce. People love the product:#URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#Founded by serial entrepreneurs Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett, the company is just over 2 years old. It has raised $7.75MM to-date from Social+Capital Partnership—their LPs include Facebook, Reid Hoffman, Sean Parker, Peter Theil. Managing partner Mamoon Hamid was on the board of and early investor in Box and Yammer. The team is currently 36, comprising people from Apple, Google, Facebook, Amazon, Yammer, Paypal.Intercom is installed in thousands of web products and is connected with many millions of end-users. The company has been experiencing double-digit monthly revenue growth from the start.They've turned down four acquisition offers to-date—the founders intend to make this a uniquely impactful, long-lasting tech company. They intend to fundamentally change how internet businesses and their customers interact.
Requirements: Multiple years experience planning and executing qualitative research on web and mobile software.Experienced in both formative and evaluative research including field and lab studies.Excellent communication skills. Able to concisely describe complex problems and work with product design and engineering teams.Motivated by improving the product, not by conducting novel research or writing academic research papers. Strong interest in social software and social science. Interest in marketing and customer communications.Strong creative mind, ability to work in deep collaboration with the design team and sketch out rough ideas. Knowledge of quantitative research methods including surveys and/or log analysis is a plus.
Benefits: Competitive Salary.Equity in a fast growing start-up.The opportunity to work with and learn from a phenomenal team of engineers (ex-Apple, Amazon, Google, Facebook).Free breakfast, lunch & dinner every day.Public transport paid for.Healthcare.
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