Customer Service Associate 
Location: US, NC, Winston Salem
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Winston Salem, NC. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities include, but are not limited to: We are looking for team players who are proactive and are willing to do “whatever it takes” to get the job doneIdeal candidate has a “can do” attitudeReceptionist will answer phones and direct calls appropriatelyGreet visitorsBe well spoken, clear and patient with all interactionsRemain calm and professional in stressful situationsFollow documented procedures and other duties as mutually agreedEnforce and handle security compliance standards regarding visitor’s badgesCoordinate conference room reservations and room preparationMaintain conference room standards as designatedCoordinate work for Customer Service AssociatesHelp resolve employee and customer concerns/issuesAdministrative services/processing large volume reports/invoices using excel and assisting manager with quarterly business reviewsLift large bundles of mail and make mail deliveriesHandle time-sensitive and confidential materialPerform duties and special requests as assigned by management and clientParticipate in cross-training and be flexible to perform varying roles whenever necessaryBalance workload; provide guidance and direction to teamServe as focal point for communication with customer and company personnelEnsure operating and quality standards are met based on serviceobjectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careEnsure adherence to business guidelines, safety & security proceduresSupport financial results by minimizing site waste and rework 
Requirements: Position Qualifications:Experience coordinating/deploying work to employees requiredMinimum of 3-year customer service related experience requiredCreative ThinkerAbility to excel in a fast-paced, multi-tasking, team environmentOutstanding work ethicTarget-drivenEnthusiastic and passionateComputer proficiency in email environments, MS Word/Excel, Outlook Ability to resolve employee and customer concerns/issues, maintain composure under pressureAbility to communicate both verbally and written with customers and company personnelHigh school diploma or equivalent (GED) requiredAbility to effectively work individually or in a team environmentAbility to handle multiple projects simultaneouslyStrong organizational and administrative skills requiredAbility to meet employer's attendance policyHeavy Lifting up to 55lbsAbility to adhere and administer companies policies and proceduresSitting for long periods of timeSignificant walkingWillingness to work overtime if neededWillingness to submit to a pre-employment drug screen and criminal background check Participate in cross-trainingMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentMaintain all logs and reporting documentation; attention to detailAdhere to all safety proceduresProfessional AttirePerform other tasks as assigned
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