Customer Service Professional - Property Management Industry Exp.
Location: US, NJ, Piscataway
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Real Estate
Function: Customer Service
Salary range: 35000-40000
Description: Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation.  Edgewood Properties is current interviewing for a property management customer service professional with previous customer service experience; professional appearance and demeanor; and MicroSoft Office computer skills.   If selected, you will be conducting resident outreach for the purposes of customer satisfaction inquiry, tracking and reporting.  Our goal at Edgewood is to offer the highest level of customer service to all our apartment community leasees and to encourage them to share their experiences as our residents with others both on-line (Social Media and #URL_5d2e512c6eaa83e61e767d4b2a242a7d75efaa62901c47da5f832dd83c0e69d0#) and off-line.  Accurate tracking and recording of interractions with those living at all of our properties is critical and essential to the continuous and ongoing improvement of our company and the continued satisfaction of all our community residents.During a typical day in this position may include the following sampling of activities: *Contacting residents within one week of move in and complete a new move-in questionnaire*Contacting residents within one week of a move-out and to help them complete a post move-out questionnaire*Contacting residents upon receipt of a “Notice To Vacate”*Manage the Corporate Customer Service Hotline and Corporate Customer Service Email Address once “Edgewood Cares” Program goes live*Monitor follow-up on all email leads sent to each community's email addresses*Following up with residents upon close-out of a service request*Interacting with residents via phone, email, and in-person at our property*Assisting with Grand Openings and new community lease ups, if needed*Following up with pleased residents and encouraging them to share their experience with the online community  (#URL_5d2e512c6eaa83e61e767d4b2a242a7d75efaa62901c47da5f832dd83c0e69d0#)*Following up on all NTV to find out the true reason for their decision to vacate*Upkeeping a spreadsheet for documentation and tracking purposes to include:Open issuesDate site informed (and to whom)Date issue resolvedDate resident was followed up withComments*Updating activity in RealPage to reflect correspondence and/or conversation with residents.*Following up with Prospects after 7 days to inquire about Leasing Visit/Tour experience
Requirements: Min. two to three years previous customer service exp.  Real Estate/Property Management exp. preferred.Excellent oral and written communication skills.Professional presentation and demeanor.Must be highly organized and a multi-tasker, always upbeat and with a smile.Proficient at MS Word and Excel.  Exp with RealPage a huge plus. EDUCATION: High school graduate, some college; or equivalent related business experience.   In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment.  For immediate consideration, please apply online or email your resume with salary requirements directly to #EMAIL_27bc85220cdc3c9d981bbddf5679093178f402a4d222c7c7650724efbea25f2b# All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Benefits: Health: Medical, Dental, Vision,  Other: Life, Long Term Disability, 401K (company match), Earned holidays & sick days. Discounts on homes, apartments and appliances.
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