Client Services Account Manager
Location: US, CA, Palo Alto
Employment type: Full-time
Industry: Computer Software
Company profile: Declara is focused on bringing data to life. Our technology platform uses machine learning, search, algorithms and recommendations to develop learning paths for individuals, making learning a constant discovery.Learning isn't just our product, it's what we do everyday. Work with a small focused team. You'll push and be pushed. Tackle the toughest technical challenges as you create products that can transform organizations across the globe. Do something meaningful. We're changing how the world nurtures and develops talent. We are located in Palo Alto, Boise and Mexico.
Description: The Client Services Account Manager is responsible for day-to-day oversight of several clients, managing the entire client life-cycle including pre-sales support, on-boarding and ongoing account growth. The Client Services Account Manager will actively engage with clients to help them grow and manage their effective use of the Declara platform. The successful candidate will work with cross-functional teams in Product, Sales, and Engineering to drive value for accounts using a strategic and consultative approach.The candidate should have a passion for technology and learning, and the drive and ownership to work in a startup environment. The candidate should possess strong interpersonal skills with an emphasis on teamwork, ownership, initiative and integrity. It is critical to have high energy, enjoy working in a fast-paced environment, and be flexible and able to react to changing priorities by prioritizing and delivering in a deadline-oriented environment.JOB RESPONSIBILITIESServe as day-to-day contact with clients to deliver value through on-going support, escalation management, onsite training and strategic business initiativesMaintain active dialogue with clients through weekly meetings and periodic in-person client meetingsCollaborate with cross-functional teams to deliver results and meet account goalsWorks with implementation team to successfully on-board clientEnsures client and user feedback is channeled to Declara team and that client knows status of feedback requestsSpeaks fluently the native language of the client (Spanish, English, more to come)Able to identify opportunities to grow the relationship with the clientSkillfully handles the demands of multiple clients at onceEffectively communicates issues and resolutionsAvailable to travel 20-30% of time domestic and international
Requirements: QUALIFICATIONS/ SKILLS3+ years of experience in client services positions with evidence of merit-based advancement, preferably in a SAAS environmentExcellent communication, leadership, problem solving and analytical skillsExperience working in a team-oriented, collaborative environmentAbility to manage escalated development/troubleshooting issuesAbility to elicit cooperation from senior management and other departmentsRapidly adapts and responds to changes in environment and prioritiesStrong project management skillsCan easily and effectively shift focus from one project to another when multiple concurrent projects are involvedBachelors degree from an accredited universityNative fluency in Spanish is a very strong plus
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