Technical Support Specialist
Location: CA, MB, Winnipeg
Department: IW
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Information Technology and Services
Function: Information Technology
Company profile: WHY WORK AT IMAGINET “Working at Imaginet is great! I get to work with leading edge technology as well as the some of the best developers, project managers and management in the industry.” -- Evan Bosscher, Application Developer at Imaginet“Imaginet enables me to use the latest tools and platforms to solve complex and challenging problems and encourages me to continue growing in my application development career.  My peers at Imaginet are some of the best and brightest developers in the country.” -- Tyler Doerksen, Cloud Application Specialist at Imaginet At Imaginet, our clients look to us to help them with their toughest projects using the newest technologies.  We are the technology partner who tames their chaos, who turns disruption into steady state and makes the unknown more predictable.  We are at the forefront of emerging technology trends, new product releases and shifts in the software development industry.  We are constantly learning about, and experimenting with the latest and greatest software platforms, controls, processes and design patterns. Our current projects include:•             Enterprise Mobility •             Dev Ops •             Business Intelligence •             Scrum/Lean/Kanban •             Enterprise Content ManagementIf you are passionate about being part of a leading edge software development team with a commitment to continuous learning, we want you as part of the Imaginet team.BalancePeople lead dynamic lives and not all personal commitments lie outside of 9-5.  At Imaginet, we recognize that our employees need the flexibility to support their families, hobbies, charities, and other interests to stay motivated and fulfilled.  Many employees work partially from home, start/stop work at different times or telecommute from a home office.  At Imaginet, it is passion and performance that counts, not which hours in the day you sit in the office.Personal DevelopmentWe want the best and brightest minds working with us.  Our employees are recognized thought leaders in software development and we encourage continued learning. Imaginet employees who wish to write exams are subsidized upon the completion of technical certifications and can receive raises for exemplary results.  We fund and encourage our employee’s participation at conferences with special interest in those who can speak on niche software development topics and practices. Imaginet has more Microsoft MVPs on staff per capita than any other Microsoft partner and we encourage employees to attend the MVP summits at Microsoft in Redmond.  Imaginet employees are very active in the local software community and lead .NET user groups in many of our employees residing cities.  We also encourage our employees to present internally via “lunch and learns” on topics of interest.Compensation                                                    Even though Imaginet is a great place to work, it’s still a job and you want to be paid.  We pride ourselves on our ‘promote from within’ philosophy and provide competitive compensations. We provide excellent health care benefits including eye, dental and disability.  We also offer overtime to our employees that want to work extra hours on select projects.Recognized LeadersImaginet is globally recognized within the software industry as a premier consulting and software development organization.  We are a multiple Microsoft Gold Partner, Telerik Gold Partner, #URL_eb33f3e87ac1203366e8701171cb1ef8a42857099f85613b3b7f029ffb751723# Partner and a founding member of the Lean Kanban University.   We are invited to speak at conferences around the world and have published numerous books under Microsoft Press.  In addition, we have many Microsoft MVPs, Virtual Technical Specialists (VTSs) and Regional Directors on staff. Our experience spans over 2,400 engagements, 1,100 clients, and over 17 years.  We are the world leaders in ALM on the Microsoft platform and 1st Ever Winner of the Global Microsoft Partner of the Year Award in ALM.
Description: Imaginet is seeking a Technical Support Specialist who has expertise in Microsoft SharePoint. The successful candidate will administer our customers SharePoint environments including working with users and clients within a global infrastructure.  Utilizing standard tools and following standard procedures and processes, the Technical Support Specialist will be responsible for supporting SharePoint applications and infrastructure. Responsibilities include the support for change tickets and client server support operations for work involving solutions and implementation of changes to hardware, software, applications or network systems; troubleshooting performance degradation, analyzing error files and diagnosing problems; resolving complex issues related to SharePoint 2013 application and infrastructure including Windows Server, IIS, SQL Server; implementing, operating, tuning and optimizing enterprise deployments of Microsoft Office SharePoint Servers; providing quick responses to customer concerns in order to meet established service timelines and deadlines and creating documentation or scripts that can be used to define processes and solve similar issues. These tasks are not standardized and will require independent thought and problem solving, as well as interaction with other teams.Imaginet does not sponsor work visas, and we are only considering local or candidates willing to commute to the Manitoba, Winnipeg area.
Requirements: High School Diploma/GEDBasic knowledge in SharePoint administrationBasic knowledge in one or more of the following: Installing, troubleshooting, operating, testing, planning and configuring relevant technologies.Basic knowledge in providing support within any operating systemFluent in EnglishPREFERREDAssociate's Degree/College Diploma in Information TechnologyKnowledge and understanding of System Center Configuration ManagerMCP SharePoint Certifications3 years of experience in one or more of the following: Installing, troubleshooting, operating, testing, planning and configuring relevant technologies.2 years of experience in providing support within any operating system
Benefits: Please visit the Imaginet Careers Page for details on benefits. #URL_8c821a9db5fa8af043fa531ef037e4936846c1f98edd38a8d1422129c2c96256#
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