Customer Service Print Team Lead
Location: US, DC, Washington
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Washington, DC location. As Customer Service Print Team Lead you will be responsible for customer service and support of complex procurement requirements in the area of print and related services. Responsibilities include: project management, job tracking, product reengineering, and billing. Assure compliance to contract terms and established best practices; develop internal customer relationships. Essential Duties / Responsibilities:Serve as a liaison between client relationship management, the business unit entities seeking print, order fulfillment, production print fulfillment, customer service reception desk for order placement, file prep and pre flight, commercial bindery and document deliveryReview activities and identify print enhancement opportunities and changing trends in the marketEnsure compliance with contract terms and conditionsResponsible for keeping internal business units and client relationship management informed of project activities and progress through regular written and oral communications, including reportingEnsure high level of customer satisfactionResponsible for additional industry specific production and project management requirements needed during procurement of printed material. Specific requirements to be determinedPerform assigned production tasks such as CD, DVD, Blue Ray duplicationComplete quality assurance checks of  both pre-production proofs and finished product prior to delivery to client.Be flexible to work extra hours as neededOther duties as assigned
Requirements: Qualifications:High School Diploma or equivalent (GED) requiredMust possess experience in working with key client stakeholdersStrong project management experienceExcellent written and verbal communication skillsIndustrious, proactive work ethic; strong problem-solving and decision-making mindsetExperience in negotiations, contract management, financial analysis and supply chain managementPrint procurement and commercial print production knowledge required5+ years of print production or advertising agency procurement experience servicing the account specific industry.Industry related compliance knowledge preferred.Ability to work independently.Strong interpersonal, verbal and written communication skills.
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