IT Project Manager
Location: AU, NSW, Artarmon
Department: Technical
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Certification
Industry: Information Technology and Services
Function: Information Technology
Company profile: Founded in 1997, The Missing Link is a premium provider of information technology solutions across applications, infrastructure, virtualisation, security, storage, telecommunications and cloud services. We draw on a range of premium partnership relationships with the most respected brands in information technology. Some of our tier-one partners include IBM, Lenovo, Microsoft, NetApp, Cisco, VMware, Citrix, Telstra, Dell and HP. The Missing Link has grown year-on-year from modest beginnings to be recognised as one of Australia’s most-awarded IT solutions providers. There’s no secret to our success: we’re passionate about responding rapidly to our client’s needs, working collaboratively on solutions, delivering on time and on-budget, and over-delivering on service expectations. Why The Missing Link ?We offer an exceptional working environment and cultureFunky converted warehouse layoutFree breakfast and soft drinksFree indoor gymRegular social eventsMonthly bonus incentives
Description: The project manager is responsible for and has ultimate ownership of the delivery of assigned projects as well as the quality of the output whilst ensuring that agreed project times lines and budgets are met.The Project Manager will provide suitable resources who will efficiently deliver all in-scope project deliverables. Critically the project manager will also ensure that the project not only meets the customers’ stated technical requirements but business requirements as well. The role will also be in part responsible for coordinating resources to facilitate presales and design formulation activities.This position is ideally suited to someone with a technical infrastructure and systems integration background. An excellent understanding of IT infrastructure will be required as well as the ability to engage with technical and non-technical resources, sales people, customers and vendors. This role will require excellent coordination and time management skills as well as exceptional interpersonal and communication skills.   Key Responsibilities Manage complete lifecycle of assigned projectsFacilitate review of proposals and sign off on estimated project management and systems integration effortUndertake project kick-off meetings and prepare initial project and resource plansAssign suitable technical resources to project (internal engineers, contractors, other suppliers)Regular customer review and status update meetingsDeliver allocated assignments within agreed milestones and timeframesManage performance of assigned technical resources, address and resolve issues arisenObtain a clear understanding of project deliverables and communicate to assigned resourcesUndertake relevant financial reporting associated with the project and facilitate invoicing processManagement of out of scope activities, communication and customer signoffFrequent review of project budget, budget overruns, awareness of budgetary constraintsIdentify all risks and formulate risk mitigation strategiesPrepare project close down reports and obtain formal customer signoffSingle point of contact for customers and engineersMaintain awareness of current and emerging trends and technologies 
Requirements: Hands-on experience successfully managing multiple project assignmentsContribute to project scoping and proposals, formulate statement of work and detailed implementation plansThorough understanding of end to end project lifecycle managementAbility to understand and manage complex technical requirementsSound understanding of standard presales estimating methodologiesAbility to work with strict timeframes, deadlines and budgetsOngoing project delivery service improvementsStakeholder managementExcellent time management and prioritisation skillsProven ability preparing resource, implementation and project plans (MS Project skills a must)Strong incident and problem management skillsExcellent knowledge and exposure to the following infrastructure services and solutions: Wintel  based Server InfrastructureMessaging environments and archiving solutions (On premise and hosted)Virtualisation solutions (VMware, Citrix, Microsoft)Multi-Vendor storage solutions NAS, SAN (IBM, Netapp, EMC, HP)Network and perimeter securityNetwork systems and servicesMicrosoft Operating systems and application serviceWorkstation rollouts and upgradesWAN Optimization solutionsData Centre or office relocation activitiesBackup , DR and BCP solutionsCloud solutions IaaS, BaaS, DRaaSThin client solutionsInfrastructure and health auditsPersonal Attributes Required: Exceptional presentation skillsAbility to adapt to change quicklyPassion for technologyAbility to work autonomously whilst achieving stated objectivesSound organisational skills, including the ability to effectively manage multiple tasks and competing demandsExcellent verbal and written communications skills, ability to communicate at all levelsExcellent presentation and customer facing skillsYou will also have a strong and empathetic customer-centric service focusMotivated, enthusiastic and proactiveSuperb business acumen and commercial awarenessFriendly and approachable demeanour and personalityAbility to make appropriate and difficult decisions in order to keep projects on trackReliable, trustworthy, ethical
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