Supervisor - Voyageur Medical 
Location: CA, ON, London 
Department: Voyageur Medical Transportation
Employment type: Full-time
Required education: Certification
Industry: Hospital & Health Care
Function: Health Care Provider
Company profile: Voyageur is one of Ontario's leading transportation companies, serving Southwestern and Central Ontario for over 34 years. Voyageur offers professional passenger transportation solutions in four different business segments: Non-Emergency Medical Transportation (wheelchair and stretcher transfers), School Bussing and Charters, Public Transit (Conventional and Para), and Checker Limousine. We also provide various Training Solutions including Red Cross First Aid and CPR and First Responder training, licence upgrading and various Health and Safety Programs. We continuously focus on safety and driver training. A careful recruitment process, a comprehensive orientation program, regular road evaluations, performance appraisals and defensive driving education programs assist us to maintain the standards of our drivers and the quality of the services they provide. Much of our management team and seasoned drivers have been a part of the Voyageur team for many years.
Description: Voyageur Medical Transportation is the largest Patient Transfer Service in Ontario, operating across the Province, and beyond its borders, from our facilities in London, Chatham, Sarnia, Windsor, the Greater Toronto Area, Kitchener-Waterloo, Grey Bruce County, Oxford County, Huron-Perth County, Barrie, Peterborough and Newmarket. Like you, we want patients to receive the best care. We work together with healthcare providers, patients and families to coordinate and provide convenient and professional services that are always in the best interests of patient access to best care.Voyageur Medical Transportation’s Patient Transfer Service provides comfortable and caring non-urgent medical transportation for individuals who are stretcher or wheelchair-bound. Our competent and compassionate team of First Responders ensure patients receive a seamlessly safe ride whether the trip is to or from a healthcare facility, nursing home or private home.Voyageur Transportation is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
Requirements: Candidates should ideally demonstrate the following:Proven experience within Non-Urgent Patient Transfer industry and in depth knowledge of techniques and proceduresCurrent Advanced First Aid & CPR Certification and EFR Certification/equivalentValid F Class LicenceExcellent, strong proven customer service experience.Experience using computers and entering data on computer (keyboard skills).In-depth knowledge of Southwestern and Central OntarioGood organization and communications skills.Previous Management, supervisory or training experience an asset. This position includes the following duties:Complete reports per assessment (i.e. uniform allowances, fuel reconciliation) or as directedComplete new hire orientation trainingConduct driving assessments and field auditsComplete at least 4 monthly driver ghostings or as required by Operations ManagerMonthly truck audits as required by Operations ManagerCompletes at least one audit per independent contractor truck per monthEnsure proper inventory levels are maintainedReview monthly training deficiency report, schedule and conduct required trainingEnsures all attendants follow proper procedures as outline in the VMT Policies and Procedures Manual and Global Policies and Procedures ManualDirect and give instruction to attendants as they perform specific calls and give direction where requiredEnsure all vehicles are deep cleaned and disinfected on a regular basisEnsure all vehicles are scheduled for maintenance in accordance with the Fleet PM reportsControls the use of fuel cardsComplete calls as a Non-Urgent Patient Transfer Attendant as required by the Operations ManagerScheduling attendant hoursMaintain afternoon dispatch board to ensure proper resources are availableDisciplineEnsures base cleanliness by establishing base cleaning scheduleTo be considered for Voyageur Medical Transportation candidates must have a minimum certification of Emergency First Responder or Medical First Responder or currently be studying as a Paramedic and  hold valid First Aid and CPR. Must provide valid documentation.    
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