Senior Implementation Specialist
Location: US, IA, Dubuque
Department: Services
Employment type: Full-time
Required experience: Mid-Senior level
Industry: Computer Software
Company profile: We design, build, sell, and service the most innovative operations management technology in the world.And we do it working together.  We don’t believe in aiming low. We want our technology to be the standard by which the rest of the industry measures itself. That’s why we want great people on our team – talented, enthusiastic people who thrive on innovation, imagination, collaboration, and fun.We’re all about people.We work very hard to sustain a culture that empowers people and inspires them to do the very best work they can. Processes,schedules, goals, rewards – they all reflect the massive appreciation we have for the people who make this company tick.  Sound like you? Take a look at our current openings and let us know where you fit.
Description: We’re looking for a top-notch, experienced Implementation Specialist — someone capable of providing consultative services while deploying the most innovative operations management technology in the world.  Interested?  What you’ll do…You’ll work full-time for a great salary with a great work environment.  You’ll travel all over the country — maybe even the world — deploying OMS technologies and putting a friendly face to the Cartegraph name.You’ll help clients navigate the implementation process and offer user-focused guidance every step of the way. You’ll identify and recommend processes, tools, and techniques that help customers use Cartegraph more effectively and efficiently. You’ll work cooperatively with our Project Managers from project kick-off through the successful delivery of services.You’ll provide implementation services that leave our users raving about the great experiences they have working with Cartegraph.
Requirements: Who you are…   You’re an effective communicator with the ability to explain technical issues clearly and simply. You have a four-year degree in an applicable field plus 2 years of relevant experience, OR a two-year degree with at least 4 years of experience in customer-facing computer software support, training, and/or installation. You have successful experience as a team member on “Proficient” level projects.Knowledge of Public Works or government strongly preferred.You have the ability to provide consultative services based on industry experience in conjunction with Cartegraph Best Practices to make decisions that align with long-term goals.You’re a good listener and loyal advocate of customer success.  You ideally are familiar with Microsoft Windows; GIS; and Microsoft Access, MSDE, SQL, and/or Oracle databases.You’re available to travel approximately 60-70% of the time.You have a passport.You’re organized, you manage your time well, and you stand behind your work. Cartegraph is an Equal Opportunity Employer
Benefits: Great pay and extensive benefitsThe opportunity to apply your skills to themost innovative technology of its kind15 days of PTO time (and that’s just in your first year)Passionate, fun-loving co-workers401(k) plan with generous employer matchOpen, collaborative work environmentPaid holidays (duh)
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