Customer Service Technical Specialist 
Location: US, AZ, Phoenix
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Legal Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: This position resides in our Novitex Service Delivery Legal Industry.  This business unit helps our customers compete more effectively by taking care of critical yet non-core services to allow them to focus on what they do best.Novitex is currently seeking a Full Time Customer Service Technical Specialist-Litigation Services.  The right candidate will be an integral part of our talented team, responsible for all aspects of onsite litigation support production services.   Key responsibilities include:Prepare, document and process client defined jobs in scanning, printing, file conversions and e-discovery utilizing appropriate software.Develop quotes and negotiate pricing for projects, along with billing submission and tracking.Knowledge of editing and programming software to manipulate and extract data to meet specific requirements for client deliverables.Export and import data into various software packages.Recognize and remedy problems encountered in the workflow process.Transfer data to portable mediums such as CD’s, DVD’s, flash drives, and external hard drives.Perform quality control checks on data packaging, images, files, and blowbacks.Research and keep current with software/hardware/process solutions and make recommendations for improvement.Project management of both onsite work and work sent to offsite locations.Serve as administrator for onsite hardware, data storage and software applications such as the IPRO suite and eCapture.Act as the technical advisor for co-workers and clients regarding the services provided at our site.
Requirements: Required QualificationsProficient with networks, client/server technology, PC’s, Windows and MS Office, including Access.Experience with various hardware platforms including PC’s, servers, scanners, printers, and MFD’s. Demonstrated customer service skills and the ability to multi-task and meet deadlines.2-3 years of project management experience.Detail oriented, highly organized and quality conscious.Lift up to 55 pounds with or without accomodations.Availability to work additional hours.Willingness to submit to a pre-employment drug screening and criminal background checkHigh School Diploma or equivalent (GED) required Preferred Qualifications:Prior experience with law firms or legal process, particularly litigation support and areas of discovery, production and trial preparation.Knowledge of imaging services and workflow processes.Experience with creating data load files and maintaining databases.Knowledge and experience with the IPRO suite of software applications. Some college level course study, preferably in computer science or related technology fields.
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