Customer Service Team Leader
Location: AU, VIC, Melbourne
Employment type: Full-time
Required experience: Not Applicable
Industry: Financial Services
Salary range: 60000-70000
Company profile: The Selectus Group is a customer focused organisation committed to providing high quality services to employees throughout Australia. With a strong history in the Australian financial services industry, we manage salary packaging across a range of industry sectors, including government, health care, education, charities and private enterprise.With a recognised, trusted and respected brand, we make a difference to employees who salary package or lease a car. Our people are fundamental to our success and we encourage a supportive environment based around personal and professional learning and development.
Description: About The OpportunityThe Selectus Group is searching for energetic and highly capable Customer Service Team Leader with strong experience to lead our friendly Customer Service team of 10 - 12 Consultants in the Melbourne CBD. We are looking for a strong leader in this role to focus on the successful day-to-day functioning of the Customer Service Team whilst ensuring individual and team KPIs are continuously met or exceeded. Responsibilities will include:Leading the Customer Service Team to ensure team and individual KPIs such as Grade of Service and Abandonment Rate are consistently achieved and exceeded.Coaching and mentoring team members.Continually identifying improvements to enhance the Customer Service experience.Maintaining an excellent standard of quality whilst responding to customer needs.Effectively forecasting Customer Service needs.Promoting a high performance, positive and driven culture at all times.
Requirements: Candidates aligned with the following Key Selection Criteria will be considered:At least 2 years’ experience in a call centre/customer services leadership role.Experience in financial services/salary.Desire to learn and understand the industry and Selectus’ products and services is imperative.PS/RG146 compliant highly regarded.Inspired self-starter with a high level of energy and drive to succeed.Determination to build and maintain a strong and motivated team.Brilliant communication skills, attention to detail and a strong work ethic.Driven to achieve outstanding results in Customer Services and to put the customer first.
Benefits: About The BenefitsThe Selectus Group will reward the successful candidate with a competitive salary, full product and systems training, and a fun and results driven team to work within.This is an excellent opportunity to reach your full potential with room to grow over the long-term. Working with a high achieving and supportive team, you'll work in a professional and dynamic environment that encourages employees to develop and contribute in innovative ways to an organisation that is a front-runner in the industry and moving forward rapidly.How to ApplyIf you are looking for a new challenge in a growing organisation, then we would like to hear from you. Please apply online, including your resume and cover letter addressing why you are the best person for this role. For more information on Selectus please see our website at #URL_6d9fbd8dc7ff88f7648b61b7c6deb23211511c67d3963993e266da60980bd8df#.The successful candidate needs to be an Australian Citizen or have Permanent Residency to apply for this role and successful commencement with Selectus Group will be subject to a Police Records Check and Bankruptcy Check. No agencies please.
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