Technical Site Representative 
Location: US, TX, Austin
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Computer Software
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Technical Site Representative will be based in our Austin, TX client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Responsibilities:Identify objective data and enter ("key what you see") at a high level of productivity and accuracyPerform data entry task from a paper and/or document imageUtilize system functions to perform data look-up and validationPerform entry of data presented in structured forms, correspondence text or presented out of context in character stringsPerform document image quality validation, including document type confirmation and verification of image quality and clarityIdentify, classify and sort documents by assigning document types within the data entry applicationPrep documents for scanning to include; separate document by type, separate multiple page documents from single page documents, ensure all paper clips, staples and other fasteners are removed, and sort individual document types by size of the document and make copies as necessaryScan/Image to include; scan documents, ensure each document is scanned, interact with scanning software to indicate when a batch is complete, perform quality assurance and review images, perform quality assurance of documents that have been flagged by the system, and complete Productivity Sheet to track project progress and provide numbers for billing purposesHandle time-sensitive informationHandle confidential informationPerform duties and special requests as assigned by team leader and managerEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careIdentify and refer sales-cues leading to potential add-on businessEnsure adherence to business guidelines, safety & security proceduresSupport financial results by minimizing site waste and reworkCross-train in other areas as required
Requirements: Qualifications:Valid Driver's License and good driving record requiredHigh school diploma or equivalent (GED) requiredMinimum of 1 year customer service related experienceAbility to interfacing with end user in professional manner, sense of urgencyExcellent communication skills both verbal and written (telephone)Ability to effectively work individually or in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policyLifting up to 50 poundsStanding for long periods of timeSignificant walking  
Fraudulent: 0