Customer Service Representative (Consignor Relations)
Location: US, NJ, Secaucus
Department: Customer Service
Function: Customer Service
Company profile: The RealReal is changing the way people buy and sell luxury items. The leader in luxury resale, the company is a full service retailer offering customers authenticated, pre-owned, designer brands including Chanel, Hermes, Louis Vuitton , Gucci and Cartier, all at up to 90% off original retail. The RealReal takes possession of all items prior to sale in order for its merchandising team, authentication specialists and skilled gemologists to evaluate each item. The company also offers buyers merchandise returns, with an in-house customer service team available to answer specific product questions.
Description: Do you love fashion and have a strong knowledge of designer brands?! Looking for a new opportunity in the fashion world?!  Build a career at The RealReal, a successful and continuously growing luxury fashion start up.  We offer a full array of benefits – PTO, 401K, health insurance, lunch at the office, non-retail hours, and much more! The RealReal is the country’s largest online luxury consignment marketplace.  Founded in 2011, we are one of the few online resellers to authenticate and photograph every piece of merchandise on our site.  In addition to winning POSH and Fashpreneur Awards, The RealReal has been featured on The Today Show, USA Today, Fortune, Glamour, and Elle.As Consignor Relations Representative, you will be the first line of contact with our current and prospective consignors.  Our consignors are the source of our revenue so it is imperative that our representative be extremely polished, professional, and enthusiastic about the role.Our office is in Secaucus, NJ; it is one stop from Penn Station and our company shuttle runs continuously back and forth to the office during peak times.There is huge opportunity for growth in this position, so we also need someone who is a quick learner, enjoys being challenged, and is adept at problem solving.  Responsibilities: Respond to consignor emails and phone calls in a timely and professional mannerDraft well-written emails to consignors explaining the consignment process and answering any questions that ariseAnswer questions from our existing consignors in regards to any account issuesHelp to work through issues with aggravated consignors and try to diffuse the situation so they will continue to consign with usWork to develop a good rapport with our VIP consignorsResearch consignor issues in regards to their accounts and paymentsWork with consignors on pricing issuesWork closely with various internal departments to resolve issuesMonthly check preparationSkills & Qualifications: College degree preferredExperience pricing in the resale market a plusAttention to detail and the ability to follow up and close the loop on consignor issuesSelf-starter and the ability to multi-task and problem solveManage competing priorities and know when to escalate issuesStrong interest in and knowledge of fashion—top designers, current styles, etc.Excellent written and communication skillsStrong knowledge of Microsoft Office, specifically Excel—ability to create and edit spreadsheets a mustEnjoy a fast paced environment
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