Customer Service Representative  
Location: CA, ON, London
Department: Schools/Charters
Employment type: Part-time
Industry: Transportation/Trucking/Railroad
Company profile: Voyageur is one of Ontario's leading transportation companies, serving Southwestern and Central Ontario for over 34 years. Voyageur offers professional passenger transportation solutions in four different business segments: Non-Emergency Medical Transportation (wheelchair and stretcher transfers), School Bussing and Charters, Public Transit (Conventional and Para), and Checker Limousine. We also provide various Training Solutions including Red Cross First Aid and CPR and First Responder training, licence upgrading and various Health and Safety Programs. We continuously focus on safety and driver training. A careful recruitment process, a comprehensive orientation program, regular road evaluations, performance appraisals and defensive driving education programs assist us to maintain the standards of our drivers and the quality of the services they provide. Much of our management team and seasoned drivers have been a part of the Voyageur team for many years.
Description: Together we’re going places!  Voyageur Transportation Services is currently recruiting for a Customer Service Representative in our Schools and Charters division in London, Ontario. With a large emphasis on training and orientation, Voyageur dedicates itself to supporting the growth of our employees by allowing them to develop the necessary skills in order to be successful. We provide our employees the necessary training tools in order to service our customers and clients more effectively. We remain true to our traditional family owned and operated values through our value added services, commitment to our community and our continued services provided by our long term standing employees.
Requirements: Candidates should ideally demonstrate the following:Effective organization and communication skills.Excellent proven customer service experience.Professional telephone manner.Sales experience an assetIn-depth knowledge of London and Southwestern Ontario.Good organization and communications skills.Availability to work flexible hours.Positive Interpersonal skills.Demonstrated leadership and team-building skills.Excellent organizational and problem-solving skills.Effective communication (both written and verbal).Self-motivation.Must be able to prioritize and work with deadlines. Responsibilities include, but are not limited to:Provide effective and efficient customer service by answering telephones promptly.Answer customer inquiries regarding service or pricing.Book customer trips as required.Handle customer inquiries and complaints effectively and courteously reporting to the Operations Manager and/or Division Manager and special requests and/or complaints.Document any driver problems or incidents occurring on the shift and forward documentation to Operations Manager.:Co-ordinate bookings and prepare customer correspondence for special events.Direct and give instruction by radio, phone or pager to drivers as they perform their specific runs and give direction where required to modify the runs to suit daily circumstances and developments.Ensure dispatch operations are in accordance with established standards.Ensure proper communications take place internally.Assisting Operations Manager with trip set-upEnsure all drivers follow-up procedures.
Benefits: Voyageur prides itself on its family-run tradition and culture, our social committee organizes several social events throughout the year for our staff and their families and we welcome all our drivers to join us at barbeques during the summer and breakfast meetings in the school year.With several other divisions such as Luxury Charters, Non Emergency Patient Transfer, Paratransit and Taxi/Limousine the career opportunities with Voyageur are limitless!
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