Agent-Inbound Cust Svc
Location: US, TN, Spring Hill
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Telecommunications
Function: Customer Service
Salary range: 10-Oct
Company profile: Delivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 9000+ customer service professionals.  The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.
Description: Job DescriptionAre you ready to start your sales career with a growing organization in a call center sales and customer service role, then consider joining our growing inbound team. IBEX Global is rapidly growing and we’re looking to quickly ramp up entry level Call Center Customer Service Representatives that will be responsible for taking inbound calls from clients, selling telecommunications products and services. At IBEX Global we’ve been delivering superior customer services for over 10 years, as a business process outsourcer offering an integrated suite of services that supports an expansive array of client facing solutions. representatives are responsible for generating sales of telecommunications products in an inbound sales center.Job ResponsibilitiesIn this role you will be responsible for fielding inbound calls from customers providing quality support and suggestively selling telecommunications products and services based on customer’s needs.Additional responsibilities of the position include:• Generating sales of our client’s services and products and representing IBEX Global and its clients with the utmost integrity and professionalism• Providing exceptional service and maintaining established acceptance rating on quality monitoring tests• Resolving customer concerns immediately and effectively, displaying professionalism and courtesy at all times• Having full knowledge of features and benefits of products and services; quickly and correctly answering product questions seeking to stay informed of program changes• Attending and actively participating in all required training programs; showing eagerness and capacity to learn new products and programsThese positions are full time. The program hours are from 7:00 am – 12:00 midnight, seven days a week. IBEX Global is seeking candidates who are able to be at the call center and work any shift during the program hours. Candidates must successfully complete a nine week, paid training course, prior to taking calls. Training class will start October 13th, 2014 and will be on Monday thru Friday 6:30am until 3:00 pm or 3:30 pm until 12:00 midnight. Qualified applicants will be invited to attend an informational session at IBEX Global's office in Spring Hill, TN to learn more about the position, and to interview with an IBEX Global representative. 
Requirements: RequirementsAs a Call Center Customer Service Representative you should be driven to succeed and exceed customer service and sales goals. In this role you should have strong interpersonal communication skills with a confident and outgoing personality. Additional requirements of the position include:• High School Diploma or equivalent• 6 months’ experience in a sales or service related role• Basic computer skills• Excellent verbal and written communication skills• Ability to utilize basic math computation skills, preferred• Required to work a flexible schedule that provides needed coverage for customer service levels.• Required to read and follow all company policies and procedures.Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.• Background and Drug Screening is required.
Benefits: Benefits :We offer our employees the following comprehensive benefits plan• $10.00/hr during training• $10.00/hr + commission in production upon the successful completion of training• Medical, Dental, Vision Insurance• 401(k) with company match• Paid Time Off• Paid professional training• Discounts on Personal Electronics
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