Newskies Helpdesk Agent
Location: IE, L, Dublin
Department: Customer Services
Employment type: Contract
Required experience: Entry level
Required education: Unspecified
Industry: Airlines/Aviation
Function: Customer Service
Company profile: Ryanair is Europe’s favourite low fares airline, operating more than 1,600 daily flights (over 500,000 per year) from 69 bases, across 1,600 low fare routes, connecting 186 destinations in 30 countries and operating a fleet of 300 new Boeing 737-800 aircraft. Ryanair has recently announced firm orders for a further 180 new Boeing aircraft, which will be delivered between 2014 and 2018. Ryanair currently has a team of more than 9,500 highly skilled professionals, will carry 86 million customers this year and has an outstanding 30-year safety record.
Description: Ryanair is Europe’s favourite airline, operating more than 1,600 daily flights from 71 bases, connecting 183 destinations in 30 countries and operating a fleet of more than 300 new Boeing 737-800 aircraft. Ryanair has recently announced firm orders for a further 280 new Boeing 737 aircraft, as well as options for 100 more Boeing 737 MAX 200s, which will enable Ryanair to lower fares and grow traffic from 89m this year to over 150m p.a. in 2024. Ryanair currently has a team of more than 9,500 highly skilled aviation professionals, and has an industry leading 30-year safety record.The role of a Newskies agent is to assist ground operation, airports, call centres, finance etc to ensure smooth running of the Ryanair operations. Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training #URL_74567220562951eaa34f3e358b01e23857185e0d50b55711ceaf006b0097f56f# are very interested hearing from candidates who have a strong knowledge & background in Aviation. Working hours are based on shifts. The team is operational Mon/Sun:                 06.00 – 15.00                 08.30 – 17.30                 09.00 – 18.00                 12.00 – 21.00 Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call Centres. To provide this support agents are required to complete a range of duties some of which are outlined below:Liaise with Ground Operations / Training Department pertaining to Airport issues.Notify passengers of cancellation/ schedule changes by email and SMSUpdate of web notices on #URL_2f58065b34b1f9f5698cd1c23f53f636ebae87309b6b173eaf3c1b97a40b9f29#Create and maintain all access to the Ryanair reservations systemLiaise with systems department regarding any bugs and defects on #URL_2f58065b34b1f9f5698cd1c23f53f636ebae87309b6b173eaf3c1b97a40b9f29#Support the Ryanair twitter accountGeneral administration duties
Requirements: Previous experience in similar role would be a distinct advantagePrevious Airline/Airport experience would be a distinct advantageMust show a natural ability in problem solving.Must have a proactive approach to dealing with errors/complaintsMust possess a high level of interpersonal and written skillsMust work well under pressureMust have a good knowledge of Microsoft officeMust be enthusiastic, flexible and be ability to work on your own initiative.Must be an energetic and enthusiastic individual looking to thrive and progress in an expanding companyMust be flexible with working hoursA second language would be a distinct advantage to any applicant If you meet the above criteria and have the energy and commitment to join our exciting organisation, then we want to hear from you! 
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