Senior Account Manager
Location: US, , 
Employment type: Full-time
Required experience: Mid-Senior level
Industry: Information Technology and Services
Company profile: Leapfrog Services provides managed IT services for businesses and nonprofits worldwide.Founded in 1998 with the philosophy that IT should enhance your business, not get in the way of it, we consider ourselves to be a service company—one that delivers the highest possible level of technological expertise, with an unwavering dedication to extraordinary service. In our world, high-tech doesn't mean high-jargon or high-stress—it means high-touch and high-availability. Our IT services and solutions include: network management; data backup; data security; server hosting and support; collocation; 24/7 support and field services; disaster recovery; and expert consulting for IT planning, asset management and procurement. Our Help Desk provides support for an extensive range of technologies, including printers and mobile devices, and resolves 98% of issues during the first call. Leapfrog has consistently earned a client retention rate of around 95%, ever since pioneering IT outsourcing and remote IT management. By providing smarter, more reliable IT solutions that are also sustainable and scalable, Leapfrog helps your entire team be more productive, while optimizing your IT investment. If you absolutely love working with leading-edge technology, want to be part of a fun, service-based culture and prefer the security of an established company with growth opportunities and excellent benefits, Leapfrog is just the pond you're looking for!
Description: As an Account Manager you will be responsible for building and cultivating client relationships, managing client accounts and satisfaction, and driving long-term client profitability through problem identification, solving and consultative selling. You will provide a high-touch, consultative communication channel to clients as well, lead meetings, respond to non-technical requests, and recommend improvements that will help clients leverage technology to achieve their business goals.This is a vital ownership role within the organization responsible for facilitating client needs via project management, procurement, sales, or project engineering departments to best accomplish goals at hand. Customer service is only the starting point of this role; partnership is the expectation.
Requirements: Essential Duties:Conduct systematic client strategy meetings with open communicationPerform regular account reviews to ensure highest value-add to clientsAnticipate needs and bring value to the client; manage evolution of needsWork with sales engineering and procurement to identify / order equipment,  and with project management team and field services to fulfill requestsEmbody effective change management for transitions and change at clientAssess current technology needs and identify Leapfrog solutionsMonitor and dissect reports to ensure KPIs are in lineQualifications and Experience:Consulting level knowledge of current best practices in PC, server and peripheral hardware and applicationsTechnical sales and proposal/presentation writing experienceAccount Management experienceExperience understanding client business needs and/or problem areas and translate these into Leapfrog solutionsAbility to understand technical information to effectively relay to non-technical personnelAptitude to establish/report relationships and work with people at senior levels in client organizationsStellar time management skillsAnalyze processes/situations and provide customer-specific recommendations for improvement
Benefits: Leapfrog Services provides managed IT services to businesses and nonprofits worldwide. More than just another tech company, we consider ourselves to be a service company—one that delivers the highest possible level of technological expertise, with an unwavering dedication to extraordinary service. In our world, high-tech doesn’t mean high-jargon or high-stress—it means high-touch and high-availability.   If you absolutely love working with leading-edge technology, want to be part of a fun, service-based culture and prefer the security of an established company with growth opportunities and excellent benefits, then Leapfrog is just the pond you’re looking for!
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