Desktop Support Technician
Location: US, TX, College Station
Department: Field Services
Employment type: Full-time
Required experience: Associate
Required education: Associate Degree
Industry: Information Technology and Services
Function: Information Technology
Company profile: At McLane Intel, we believe that everyone should love where they work! We understand that our ongoing success is attributed to our remarkable staff. We are a company that promotes career growth, ongoing learning, and professional development for all of our employees.We have a wide range of positions throughout the company and accept and support a broad array of applicants—from recent graduates to seasoned professionals. If you are willing to follow our company values, enjoy learning new skills, and plan to succeed in your career—we want you to apply.Here are a few things we offer that others often don’t:Autonomy – We offer a management team that treats their employees with respect and values their input, along with a team of skilled technicians that put their teammates above themselves.Mastery & Growth – We promote from within and work each one of our technicians to help them get certifications and rise in the tiers experience.Purpose – We have a mission and a culture that every employee is strongly invested in working towards because we hand-picked people that love what they do. It’s the difference between people in a row boat rowing as they see fit, and people rowing the same direction.Benefits – Our benefits are some of the best around. We have awesome health insurance and a great PTO policy. We have an Awesome Teammate Bonus, where employees nominate other employees weekly. Each full-time employee has a monthly personal and team bonus with specific targets for performance, so you always know how you’re doing.A bit more about what we do:McLane Intelligent Solutions (MIS) is fast-growing and dynamic managed services provider located in Bell county in Central Texas. We provide a broad range of outsourced IT including design, installation, support, maintenance and consulting services to the SMB market. We have a rising need for smart, talented, hard-working, and capable team members who love challenges, want to know they are making a difference every day, and want to join a fast-paced, demanding and fun team of professionals.
Description: McLane Intelligent Solutions, we attribute our success to our remarkable staff.  We promote career growth, ongoing learning and professional development for all of our employees.  We also offer a level of dedication to our employees that is second-to-none. Ask yourself this:Are you passionate about working with computers?  Do you enjoy helping your family and friends with their technical problems?  Do you love learning and want to expand your IT skills?  Do you have experience with networks, workstations and servers? Then look no further, we want you on our team!  This is your opportunity to work with other people who are passionate about technology in an atmosphere that promotes challenge and teamwork, yet honors your life outside of work.What Do We Do?McLane Intelligent Solutions is a fast-growing managed services provider (MSP) located in Central Texas. We provide a broad range of outsourced IT services including design, installation, support, maintenance and consulting to the Small/Medium Business market. Why do you want to join us?Benefits - We have great health insurance and paid time off. We provide a weekly Awesome Teammate Bonus, where employees nominate other employees for exceptional work. Each full-time employee also has a monthly personal and team bonus with specific targets for performance, so you always know how you’re doing.Growth - We work with each technician to help them become certified and advance in their knowledge of the field. We also promote from within because we believe in building our employees to be our future leaders.Extraordinary People and Culture - We pride ourselves on having great communication within our company. Each employee meets with their supervisor regularly to discuss their individual development and we have a company-wide weekly meeting to go over our company’s progress.Values – Our company has five values that drive how we do business: Integrity, Service above Self, Work with Rigor at Work, Authentic Conversation, and Enjoy and be a Joy.Due to growth, we have the following positions on our Professional Services Engineering Team in Bryan/College Station, TX:Systems Engineers/Network Administrators/Tiers I-III - Entry Level to ExperiencedOur Systems Engineers work as a team to design and implement solutions to complex business problems for our clients.  We are looking for the following skills:
Requirements: Experience in providing customer service on-site and remote on a technical level to an end user clientExperience with LAN/WAN network technologies (i.e. installation of NIC cards and network client software, network printers)Hands on technical PC support and service experience, desktop and laptop hardware and software troubleshooting, installation, configuration and upgradesExperience with desktop operating systems and application software products in a Windows environment.Excellent oral/written communication skills (emphasis on technical communication) in a business environment.  Must be fluent in the English language.Valid driver’s license/good driving record, and reliable transportationCandidate must have ability to pass an extensive background check and drug screen.PREFERRED (but not required):Associate’s Degree in Computer Science, MIS, or similar discipline and a minimum of 2+ years’ experience.Certifications such as A+, Network +, MTA, etc., are a plus but not required.TCP/IP, DNS, DHCP and Cisco firewalls and switchesTerminal Services a plusMS Server experience a plusPHYSICAL REQUIREMENTS:Ability bend, crouch, crawl Ability to lift up to 75 lbs. Ability to use phone and phone headset Ability to type using a keyboard and mouse 
Benefits: All qualified McLane Intelligent Solutions employees receive:Paid VacationAmazing Health, Dental, Vision, and prescription insurance Short-term and long-term disability benefits 401K Flexible Spending Accounts Company provided Life InsuranceAnd much more...Come explore what life in Central Texas is all about in a family friendly community and company!McLane Intelligent Solutions is an equal opportunity employer.  We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, marital status, sexual identification or veteran status, the presence of a non-job-related medical condition or handicap, or any other legally protected status.
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