Product Specialist / Customer Success Specialist
Location: GB, , London
Department: Business:Customer Success
Employment type: Full-time
Required education: Bachelor's Degree
Industry: Information Technology and Services
Company profile: We build software for fashion retailers, to help them make the right commercial decisions about what to sell, and how to price it. Fashion is the 4th biggest industry in the world, so this is actually a huge problem economically, as well as environmentally for everyone in the world. The Guardian called us one of the 20 hottest London startups, and we're a quickly growing team, with a product used by some of the best retailers in the world, and we're backed by the smartest investors in Europe, the same ones who backed Etsy, Dropbox, ASOS and Net-a-Porter.
Description: About EDITDEDITD is a retail technology company and runs the world's biggest apparel data warehouse.  Global and local retailers use EDITD to make sure they have the right product, at the right price, at the right time.  EDITD is a market leader, and is used by the world’s best fashion retailers, like Gap, ASOS and Target, across five continents.The JobIn this product specialist role you will be an integral part of the Customer Success team. You will be a customer success specialist - using your expert knowledge of the EDITD product to build and deliver best-in-class training to our high profile retail clients. If you’re not an expert on EDITD already, don’t worry, because we’ll make you one.You will be a strong product advocate, and support each of our individual users to become as proficient in using the EDITD app as you are. You will also be a strong customer advocate - feeding back their views about the product to the relevant teams and helping to shape the development of the EDITD product. We expect you to be passionate about our customers, and be as excited about helping them to get the most value out of our of our product as we are.Our expectations for your position:You’re fanatical about supporting customers, take responsibility for them using and understanding the product, and have a personal connection to them.You can be a strong advocate for our productsYou have exceptional verbal and written communication skills and you are able to communicate across time zones and all types of people in all sorts of roles.You are tech savvy and able to communicate feedback and feature requests back to the product teams at EDITD.You are organised and meticulous about documenting processes.You’re able to articulate positioning, use cases and benefits.You are numerate, and data literate, and know how to identify trends in client usage and use these trends to build and deliver training to increase product adoption.You will build and deliver best in class training to our clients by understanding their job roles, client success measures, and adult learning best practices.You will build documentation and materials to support the training programs you create.You are able to identify client warning signs (both in-person, and via usage data) and communicate it with the Customer Success Manager.
Requirements: Minimum of 1+ year of training or account management experienceAn interest or background in fashion or retailing is a plus.Experience managing or training clients in Fortune 500 corporations.Proven success in growing existing accounts and relationships.Technical competence and enthusiasm (understanding of SaaS software or technology).Excellent written, communication, presentation skills.Works well with others.  Loves being on a team.Independent  – to take initiative, own processes, and work independently.Highly organized.  Tenacity to finish projects.
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