IT Support Associate
Location: US, CA, San Jose
Company profile: SLI Systems is a SaaS company revolutionizing the way online retailers do business. SLI works closely with online retailers—like Sports Authority, and 7 for All Mankind—to improve the search experience for their customers. By monitoring consumer behavior and search terms, SLI is able to direct shoppers to products they’d be interested in—making searches quicker and more efficient. SLI Systems is dedicated to revolutionizing e-commerce and helping its clients grow their user bases, numbers, scope, and clientele.
Description: About SLI System: SLI Systems (#URL_ca3fa8c111609739473aa708166223d9485977c6bf42b8fe919ae99b75397656#) enables the world’s leading e-commerce retailers to accelerate sales by connecting shoppers with the products they’re most likely to buy. With offerings that include site search, navigation, merchandising, mobile, product recommendations and user-generated SEO, SLI is the most chosen cloud-based site search provider to U.S. Internet Retailer Top 1,000 retailers. The company’s patented technology continuously learns from the actions of visitors to deliver the most relevant results possible. Whether via PC, tablet or phone, a site powered by SLI delivers the kind of satisfying search experience that increases conversion rates, secures brand loyalty and results in higher order values. SLI operates on five continents. SLI Systems is now seeking an IT Support Associate who will be a part of a collaborative IT team. You will be responsible for providing desktop and technical support to the users and maintain the office networking in addition to performing any IT related task that are assigned by your supervisor. You will be handling all requests from the users in a timely and professional manner.Responsibilities:-          Set up and configure desktop and laptop computers, peripherals and accounts assigning security levels-          Provide IT support in the use of personal computer hardware and software-          Test programs-          Troubleshoot, diagnose problems, implement corrective actions or escalate to other technical resources as appropriate-          Install software, hardware and peripherals-          Administer user accounts-          May perform routine security checks on the system and report to the supervisor-          Office network maintenance-          Other tasks as assigned
Requirements: -          Min Associates Degree in information technology or relevant disciplines is required, Bachelor’s degree desired-          1-3 years of experience in a technical environment as a desktop support associate is preferred-          Microsoft Operating systems including Windows 7, Windows 8, and Server 2008 R2 required-          Apple Operating Systems  including OS X 10.9 and later required-          Microsoft Exchange 2010/2013 and Active Directory highly desired-          Exposure to Microsoft Cloud technologies including Office 365 and SharePoint Online preferred but not necessary-          Exposure to virtual machine software specifically VMWare preferred but not necessary-          Experience with Microsoft PowerShell preferred but not necessary-          Sense of urgency, excellent organizational skills, and attention to detail with an absolute focus on the quality of work and customer service-          Self-motivated, responsible and responsive
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