Customer Service Team Lead 
Location: US, OK, Tulsa
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Computer Software
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Tulsa, OKlocation.Responsibilities include, but are not limited to:Must be proficient in Microsoft Office toolsCreate and consolidate data from Excel SpreadsheetsReview and update proceduresWritten communication with customerPerform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)Lift heavy boxes, files or paper when neededMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentConsistently adhere to business procedure guidelinesAdhere to all safety proceduresTake direction from supervisor or site managerMaintain all logs and reporting documentation; attention to detailParticipate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)Operating mailing, copy or scanning equipmentShipping & ReceivingHandle time-sensitive material like confidential, urgent packagesMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudePerform other tasks as assignedScanning incoming mail to recipientsPerform file purges and pullsProvide backfill when neededEnter information daily into spreadsheetsDemonstrate flexibility in satisfying customer demands in a high volume, production environmentTake direction from supervisor or site managerParticipate in cross-training and perform other duties as assignedMaintain all logs and reporting documentation; strong attention to detailConsistently adhere to business procedure guidelinesSort and deliver mail, small packagePerform any and all duties as assigned by management within reprographic services.Establish operating procedures and quality standards.Test and evaluate new equipment and materials.Responsible for all aspects of equipment.Remain informed and adhere to all established safety and security procedures.Perform necessary adjustments as outlined in the operator’s manual for set equipment.Follow start-up, shut-down and clean-up procedures for equipment.Occasional performance of limited operations on more complex, automated equipment.Monitor operations and make mechanical adjustments as needed, to ensure proper quality output.FilingPull and re-shelve FilesSort and prep documents or files for scanningScanningUtilize customer database to look up informationWhen Necessary: Assist in other site duties when needed
Requirements: Required Qualifications:High school diploma or equivalent (GED) requiredMinimum of three months customer service related experience preferred.Demonstrated knowledge and experience in a related functional area preferred.Skills and Attributes:Computer skills a must – Proficient with email, Microsoft Office, instant messaging and multiple inventory software programs will be used on a daily basis.Able to effectively communicate in writing and verbally with clients and company personnel.Planning and organization skills.Excellent attendance.Customer service, people oriented.Able to effectively work independently or in a team environment.Basic mathematical knowledge.Demonstrate competency in performing required tasks.Demonstrate proficiency in operation of related equipment.High level of accuracy is critical, attention to detail.May be required to work flexible hours.
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