Operations Manager
Location: GB, HAM, Southampton
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Unspecified
Industry: Information Services
Function: Data Analyst
Company profile: Benefex is an award-winning reward and benefits solutions provider. We work with our clients to design, implement, communicate and administer bespoke benefit packages that are the perfect fit for their business and #URL_b9399dcac9907f349ebeb5e2759b11e78b26d4a0558fd6c52bba52f574f375b6# don’t like to brag, but Benefex really is everything you need, under one roof. OK, we love to brag. After all, Benefex is one of the most successful reward and benefit providers in the UK.  Being brilliant comes from investing in our people, services and technology. Our culture promotes success and it helps that we’re delivering a service we’re really proud of.  Our favourite things to do are flexible benefits, auto-enrolment, pensions and benefit broking, Total Reward Statements, voluntary benefits and financial education. Although, we reckon we can do anything related to employee benefits. 
Description: We’re looking for a motivated, ambitious and approachable individual to join our awesome Operations team.This is a really exciting role through which you’ll work with some of the most recognised brands in the UK on their reward & benefit schemes including flexible benefits, Total Reward Statements and auto-enrolment.As part of the senior management team, this role is responsible for managing the operations function of the business on a daily basis. It involves leading the operations team to deliver all regular data processing activity for all Benefex clients in line with Service Level Agreements (SLAs).The specifics: Managing the Operations team on a daily basis, including delegating work load, performance management, performing disciplinaries and hearing grievances.Managing the schedules of regular processing activities for each client ensuring all processing is completed accurately, on time and in line with client specific SLAsAllocation of team resource against committed regular processing activity.Liaising with the Account Management, Consulting, Systems and Development departments to effectively resolve escalated client employee queries from the Employee Support Centre;Ensuring smooth handovers of new clients into the Operations Team from the Systems department;Developing and maintaining effective client relationships by being the point of contact in relation to regular processing activity, including attending client meetings and conference calls;Working closely with the COO and other departments to develop and improve processing procedures;Attending monthly board meetings to report on the performance of the Operations Team;Coaching the Operations Team to effectively resolve client queries;Leading by example and monitoring the Operations team to confirm compliance with all company policies, security procedures and legal requirements to ensure that all client data is processed confidentially, legally and securely;Other duties as necessitated by the evolution of the role.
Requirements:  We would like you to have: EssentialPeople Management skillsExperience managing a team of 10+ people within a secure data processing environmentDemonstrable evidence of effective client managementAn aptitude for problem solving based on set rules and regulationsExceptional organisation and time management skills with the ability to multi-taskExcellent attention to detailMotivated with a positive attitude and ability to learn quicklyExtensive experience within an administration roleStrong communication skills required (both verbal & written)GCSE level English & Maths (or equivalent)Understanding of invoicing, remittances & membership dataUse of Microsoft Office programs including Word, Excel and Outlook DesirableExperience of working within a financial services/administrative roleAdvanced understanding of Microsoft Excel including knowledge of formulas and functions i.e. Vlookup & Pivot Tables
Benefits: The salary is a competitive rate + benefits (that is what we do best after all).
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