Desktop Support / Level 2-3 Technicians
Location: US, CA, Los Angeles
Employment type: Contract
Industry: Information Technology and Services
Function: Information Technology
Company profile: Valor Services provides Workforce Solutions that meet the needs of companies across the Private Sector, with a special focus on the Oil & Gas Industry. Valor Services will be involved with you throughout every step of the hiring process and remain in contact with you all the way through the final step of signing of the employment contract with your new employer. Valor Services was founded with the vision of employing the unique skills, experiences, and qualities of America’s finest veterans to provide Private Sector companies with precise and concerted value-added services – and America’s finest Veterans with an optimized career opportunity.We are eager to get the word out to veterans that there are ample opportunities for employment in the private sector and that you are the ideal candidates to fill those positions. Valor Services Your Success is Our Mission. ™ 
Description: We're looking for a sharp team of Level 2 and Level 3 IT technicians for an upcoming deployment project. For some, there may be an opportunity to extend. Excellent company! Details will be shared up receiving application.Essential Job FunctionsImaging, deploying, migrating, and upgrading laptops and desktop computers in a professional environment while maintaining exceptional level of customer service.Providing support for Microsoft desktop / laptop computers.Setting up new equipment and installing software.Maintenance / troubleshooting of all user hardware and software issues.Identify/Communicate noticeable problem trends and troubleshoot recurring problems to find permanent solutions.Provide first level problem determination for desktop hardware and software related problems.Resolve less complex problems immediately and escalate more complex issues.Accurately communicate pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.Responding to any inquiries and answering any questions in person, via telephone, and via email. 
Requirements: Must have excellent communication and writing skills.Demonstrated excellence as an empowering and flexible employee in a dynamic, fast paced, hands-on, high stress environment.Solid judgment, problem solving, decision-making skills and a proven record of taking the initiative and responsibility in using those skills effectively. Both individually and as a member of a team.Detail oriented with the ability to learn detailed processes and methodologiesMust have a professional appearance.Customer Service experience is A+.Must be able to interact with customers, associates, contractors, and vendors in a professional manner to ensure customer satisfaction.Punctual and dependable with reliable transportation.Must be able to perform other duties as assigned by managementEducationHigh School DiplomaOtherMust have 6+ months experience working in the desktop support field supporting Windows 2000/XP/Vista clients in a WAN environment.Microsoft Certification A+ or equivalent experience is a plus.Comp Tia A+ or equivalent experience is a plus.Dell Certified in desktop/laptop diagnosis and repair.Experience with configuring PC’s, Laptops and printers.Ability to reimage or refresh laptops and desktops and transfer data accordingly.Experience with troubleshooting and diagnosing problems in person, via telephone, and via email.
Benefits: Compensation: $14 - $16/ hour, commensurate with experience.**This is a contract position. It is expected to last between 2 - 3 months.
Fraudulent: 0