Service Account Manager
Location: US, MN, Golden Valley
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Sales
Company profile: Virteva delivers managed IT services and project-based consulting services that optimize our customer’s IT infrastructure and operations.  Headquartered in the Twin Cities and serving customers worldwide, Virteva services help our customers say “Yes” to the wide spectrum of information technology demanded by their business, employees and customers, securely and reliably, anyplace and anytime.  
Description: JOB SUMMARY:Virteva is looking for a Service Account Manager who is extremely customer focused with 10 years of IT experience working with large Enterprise Clients.  Their primary role is to act as the post-sale account manager for managed services customers.  Engaged at the point of contract signing, the SAM will be responsible for managing customer expectations from the implementation of services through ongoing service delivery.  We are looking for an energetic, self-motivated technologist who wants to be part of a growing and exciting team.ESSENTIAL DUTIES AND RESPONSIBILITIES:Customer OnboardingArticulate roles and responsibilitiesPartner with on-boarding manager to describe the on-boarding processMonitor SLA compliance and client satisfactionReview agreed service targets and define SLA reporting and review processesManage SLA review meetings; capture discussion topics, manage agenda, etc.Coordinate RCA deliveryEscalation status updates (for events outside of normal escalations process)Revenue ManagementEnsure billing data is captured in a timely manner and processed with Virteva’s Finance department – invoice accuracyManage new opportunities through the sales process, including capturing them in Virteva’s CRMDevelop revenue growth plan and review with Sales management on a periodic basisParticipate in internal Sales meetings and business development activitiesOrganize formal and informal relationship development activities with clientsOther duties as assignedKEY PERFORMANCE INDICATORSCustomer SatisfactionContract Renewal %Revenue Growth
Requirements: BE or BS Degree in one of the following subject areas: Computer Science, Business Administration, Information Technology or related field preferredBackground and/or certifications in ITIL, COBIT, or CMMI10 years of enterprise sales and/or relationship management experience requiredBudgeting/finance background preferredAbility to communicate, mentor, teach, and explain concepts at multiple levels with the capability to extract the business value related to the proposed solutionsAbility to meet and exceed business deadlines establishedAbility to write error-free, professional proposals and executive summaries for clientsAbility to build and maintain connections
Benefits: We take pride in offering a competitive, well-balanced benefit program:Health BenefitsMedical InsuranceDental InsurancePrescription PlanLife InsuranceOptional Life InsuranceShort-term DisabilityLong-term DisabilityFinancial BenefitsTeam Member Incentive PlanReferral Bonus ProgramCompany/Team performance bonus programCompetitive Vacation and paid Holiday plan401(k) PlanSection 125:Premium Conversion PlanMedical Care Expense AccountDependent Care Expense AccountThe plan benefits, options, terms and conditions, and providers are subject to change based on industry trends and the needs of the company and our Team members.Virteva is an equal opportunity employer and a drug-free workplace.All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.
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