Operations Training Associate
Location: US, OR, Klamath Falls
Department: Entry Level Supervision
Company profile: Ciao! Welcome to Big Italian Meatball! We are a local Italian quick service restaurant that provides delicious Italian sandwiches and sides at an incredible value. We purchase the majority of our products from local producers and vendors, so you can trust that what you're eating was raised right here! We are very excited about being in Klamath Falls and offering our unique spin on Italian food to the people of the Klamath Basin. 
Description: Big Italian Meatball: EmploymentJob DescriptionOperations Training Associate (OTA): Full TimeRole Description:To deliver an exceptional customer experience every time, while following the values of Big Italian Meatball and adhering to our policies and procedures. Your main responsibility as an operations training associate is ensuring that the Operations Associates that have been assigned to you are delivering the highest level of customer service in a clean and safe environment. In addition to adhering to our policies and procedures, you are responsible for:Customer and Employee Interactions:Following basic people essentials:Maintaining a clean and complete uniformMaintaining good grooming habitsArriving to work on time and when scheduledUnderstanding the “how” and “why” behind the policies and procedures of Big Italian MeatballUnderstanding and supporting the Open Door policyPromoting teamwork to achieve restaurant goalsAssisting others when needed while demonstrating consideration for proper proceduresFollowing the practices of Big Italian Meatball as outlined in the Company HandbookFollowing all reasonable instruction given by an authorized person (i.e. Operations Training Associate, manager, or owner)Acting as a brand ambassador for Big Italian Meatball at all timesService, Quality, Cleanliness, and ValueFollowing critical standards for raw and finished product quality, service speed, cleanliness and sanitationDelivering fast, friendly, and accurate service to all customersAdhering to restaurant performance standards and as per shift manager directionsFollowing directions for the implementation of new products and proceduresActively supporting sales promotions to maximize sales potentialMaintain operational and kitchen areas to exceed customer cleanliness, comfort, and convenience expectationsFood Safety/Sanitation/HygieneFollowing all food safety, sanitation and hygiene requirements and practicesCustomer EngagementWelcoming every customer with a smile and being genuinely friendly at all times.Attending to customers’ needs as a primary focusReferring difficult customer inquiries to a ManagerWorkplace SafetyReport all work related near misses, injuries and illnesses as soon as possibleFollow correct procedures and reasonable instructions including Personal Protective Equipment (PPE) when instructedLook after themselves, each other and anyone else who may be affected by what they do or not do while at workNot putting other employees, customers, contractors, or visitors at risk of injury/illnessNot intentionally or recklessly interfering with or misusing equipment or any other item supplied at our workplace
Requirements: Qualifications:Qualified candidates must have a high school diploma or GED. Experience in the fast food industry is a plus but is not required. We will train you for the position. Candidates must have the desire to learn various aspects of the sales/production process at Big Italian Meatball since you will be training operations associates in several areas of the restaurant. 
Benefits: Salary & CompensationAn operations training associate at Big Italian Meatball will be paid an hourly wage of $10.25. Salary increases will occur every three months, adding 15 cents for each level of service to the company.We also offer a benefits package that includes 1 week of paid vacation per 1000 of work and 2 annual sick days.In addition to your complimentary meal at work each working day (an allowance of up to $5 per meal), you will be entitled to receive 10% off your entire purchase when purchasing food items during days off.
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