Quality Assurance Engineer
Location: US, TX, Austin
Department: Product Innovation
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Computer Software
Function: Quality Assurance
Company profile: Why CSD?CSD is not only a great place to work, but also to learn, grow and give back to the community. Our organization is made up of talented, motivated people from diverse cultural, educational and professional backgrounds. We believe in teamwork, shared ideas, and creating solutions together while respecting individuality and innovation. We seek out people who want to see their ideas put into action, are committed to making a difference and who believe that more is possible! Who We AreHere, you will discover colleagues who have passion for our company, our community, customers and each other, and that are led by a team of outstanding people who believe that more is possible from each and every one of us. 
Description: The Quality Assurance (QA) Engineer implements quality initiatives related to CSD’s software and information systems development and maintenance. The QA Engineer leads the efforts to collect and objectively analyze data related to the quality of software products and information systems releases and patches, contributing a vital component to the overall implementation of a quality system at CSD. The goal is effective release and maintenance of high-performing quality products by promoting innovative quality assurance strategies and methodologies throughout the organization.Essential FunctionsDevelops, implements, and maintains a plan to bring quality assurance process into compliance with industry standards and best practicesAchieves QA objectives by contributing to strategic plans and revisions, preparing and completing action plans, audits, and continuous improvement plansCreates and maintains test cases and manual and automated test scripts, as well as managing the selection, deployment and use of quality toolsMakes data and risk-based recommendations to business leaders on the quality levels and release readiness of software packages and patchesProactively interacts with stakeholders to ensure on-time, high-quality delivery of product releasesCollaborates with stakeholders to define, develop and implement enterprise test strategies, methodologies, processes, and metrics collectionParticipates in walk-throughs of technical and operational features, functions and attributes of new and existing systems to promote testabilityCollaborates with stakeholders to create test strategies, designs, cases, scripts, schedules, training and other documents during each project cycle.Builds and maintains reusable framework for functional and regression testingIdentifies and manages data needed for testingResolves diverse problems and identifies risks using solid analytical skills where limited precedents or guidelines existPrepares quality documentation and reports by collecting, analyzing and summarizing information & trends including failed processes, stability studies, and re-validationsLeads QA initiatives to test all bug fixes, product upgrades, and custom development projects prior to release to targeted customers or the general user baseServes as point of contact for product quality issues; troubleshoots and solves issues for various clients and users, operating systems and networksKeeps the team appraised on test progress, issues, and quality metricsDevelops and implements improvements for quality processes and tools including the implementation of automated testing techniques and tools.Conducts performance testing of highly scalable, high-performance software solutions
Requirements: Bachelor’s degree in computer science or related technical field; or equivalent professional experienceFour years of professional QA experience, including for web applicationsProfessional experience managing quality initiatives during all stages of a product lifecycle (new development through sunset)Professional experience utilizing multiple software development platforms, including MySQL, HTML and, Ruby on Rails (RoR) in a cloud-based architectureSome direct management responsibility for a software QA team (preferred)Ability to effectively communicate in American Sign Language (preferred)
Benefits: CSD offers a competitive benefits package for full-time employees. For a full list of benefits and perks, please visit the career page.Communication Service for the Deaf, Inc. is an Equal Opportunity Affirmative Action Employer and drug free and tobacco free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin, including individuals with a disability and protected veterans.
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