Marketing Operations Manager
Location: US, NY, New York
Department: Marketing 
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Computer Software
Function: Marketing
Company profile: As a growing and successful startup, Conversocial is a great place to work for ambitious individuals.We build a market leading social customer service solution, and we need even more great people to help us push that position even further. You’ll get the opportunity to work in an exciting new market, where we’re helping companies to understand the solution to their problems and are changing the way they interact with consumers.We have a trusting, hands-off management style, which is suited for people that are self-motivated.Our employees have the opportunity for independence and responsibility over their own projects, but we provide all the support and training they need to get there and to develop their careers.At Conversocial we like to balance work and play.We eat lunch together everyday (a company perk) and all enjoy a Friday treat of cake and few drinks. Our close-knit team is very sociable, which makes the Conversocial office a relaxed, fun and supportive working environment.
Description: We’re looking for an organized and diligent marketing operations manager to work closely with our marketing, sales and finance teams to develop and implement workflows that expedite the sales process. Reporting to the Director of Growth, the Marketing Operations Manager will oversee best-in-class deployment of our marketing and sales automation systems and help us generate reports and insights that help our commercial team accelerate growth and benchmark success. ResponsibilitiesOwn, develop and execute the day-day configuration, training, documentation support, maintenance and overall improvement of our CRM (Salesforce)Work closely with marketing, sales and finance teams to develop and manage standard reports, train users how to run them, and ensure reports are kept up-to-date and accurateDevelop, enhance and maintain automated processes in Salesforce and integrated applicationsEstablish and implement best practices: system maintenance, security, data integrity, removal of duplicates, etcStay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as neededPerform thoughtful, accurate, and detailed analysis of marketing activities, and present it a way that is easily comprehensible and usableHelp the commercial team benchmark success by extracting and analyzing data from multiple sources (such as Google Analytics, Hubspot, Salesforce, Insightsquared and others) in order to paint a complete picture of marketing and sales performanceMake recommendations on what we should measure, why, and how often
Requirements: 2+ year experience working as a Salesforce Administrator, with experience designing, configuring and customizing Salesforce Extremely proficient with Microsoft Excel for data manipulationBachelor’s Degree (Preferred in Computer Science or related field) or Equivalent Education and ExperienceExperience using a marketing automation tool in connection with salesforce (Hubspot experience a plus) Data driven with high attention to detail and obsession with accuracy Desirables (but not required)Salesforce Administrator Certification or Advanced CertificationSalesforce Communities experienceExperience working with InsightSquared Experience with Apex, Visualforce, HTML and JavaScript Google Webmaster Tools and Google Analytics experience Experience working at a fast growing company providing  enterprise B2B SaaS solutions 
Fraudulent: 0