Customer Service Team Lead
Location: US, TN, Franklin
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Franklin, TN . The right candidate will be an integral part of the Novitex team, supporting our continued growth.Responsibilities include but, are not limited to: production reprographics, print services, mail sorting, mail delivery, meter outgoing USPS mail, and S&R duties, conference room set-up, as well as assisting with receptionist coverage when required.We are looking for team players who are proactive and are willing to do “whatever it takes” to get the job doneIdeal candidate has a “can do” attitudeTake direction from supervisor, site manager, and clientLift large bundles of mail, and overnight packagesCourier Services to multiple USPS offices, bank or other sitesPick-up and deliver mail, parcels, and other items to customers within established timeframes and service standardsOperate postage meter and package delivery systemS&R dutiesHandle time-sensitive and confidential packagesParticipate in cross-training and be flexible to perform varying roles whenever necessaryMaintain the highest levels of customer care while demonstrating a friendly andcooperative attitudeDemonstrate flexibility in satisfying customer needs and ensure that any facility need is proactively addressed at all timesMaintain all logs and reporting documentation; attention to detailAdhere to business guidelines including safety and security proceduresProfessional attirePerform other tasks as assigned
Requirements: Required Qualifications:High school diploma or equivalent (GED) requiredMinimum of one year customer service related experience requiredKeyboarding and windows environment PC skills requiredStrong financial acumen requiredAbility to excel in a fast-paced, multi-tasking, team environmentExcellent communication skills both verbal and writtenAbility to effectively work independently and in a team environmentCompetency in performing multiple functional tasksCreative thinkerOutstanding work ethicTarget-drivenEnthusiastic and passionateHeavy lifting up to 55 poundsStanding for long periods of timeSignificant walkingAbility to meet attendance policyAvailability to work additional hours if neededSuccessful completion of a pre-employment drug screening, employment history check, and criminal background check
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