Customer Support Executive
Location: GB, LND, London
Department: SUPPORT
Employment type: Full-time
Required experience: Not Applicable
Required education: Bachelor's Degree
Industry: Internet
Function: Customer Service
Company profile: We're Thread, and we're trying to reinvent retail so guys can dress well without being subjected to the horrors of high street shopping or having to trawl through millions of items online.We do this by using a clever combination of algorithms and human stylists to give guys the perfect selection of things that will look amazing on them. Our goal is to create the new global default for how men buy clothes. We're live, have lots of customers who are obsessive about the product, and revenues are growing quickly.
Description: Thread is a new online styling service that gives everyone the luxury of having a personal stylist. It’s completely free to use, and it’s all done online, so clients can get style advice anywhere, anytime. Vogue called us the 18th best fashion site online, and our advisors include Elizabeth Saltzman, stylist for Gwyneth Paltrow, Cameron Diaz and George Clooney. We’re a startup based in Shoreditch, London, and we’re growing very quickly.We’re a London-based fashion / tech startup, creating a new way for people to shop for clothes. We use a combination of intelligent algorithms and human stylists to offer customers personalised clothing recommendations, so they no longer have to spend hours shopping or trawling through thousands of options online. (Our experienced team are live and shipping clothing across the UK, and we’re expanding fast. We’re backed by some of the world’s best investors, including the founders of LoveFilm, the former owner of Warner Music, a founding investor in Spotify, Y Combinator, and many others.We're aiming to create an enduring, long-term company filled with the most talented people on the planet. We have a lot of work to do, and are looking for people who want to roll their sleeves up and help us build a global brand.About the Role:We're hiring for a full-time role in our Customer Support team. As part of support, you'll work with our users to answer their questions and solve problems, then work with the rest of the team to help ensure those problems don't arise again. We want to make sure our clients have an amazing experience, and we go the extra mile to make that happen.We will provide full prep and training for the role so you can get started effectively. You might have existing customer support experience, but it’s by no means a barrier if you do not. We’re looking for the right person, and offer full training here to get up to speed.It may also require a few (but only 2 – 3) hours at weekends, to respond to the most urgent out-of-hours customer inquiries (and these can be done at a time and location that suits you).
Requirements: About You:Enjoy interacting with new people and like solving problems at speedAre always finding ways to improve things. You'll be able to spot improvements, however large or small and can’t stand any user having a bad experienceWrite quickly, clearly, and enjoy writingAre comfortable working alongside a diverse team of entrepreneurs, developers, and stylistsHave a bias to action, and don't mind getting your hands dirty. This role involves some intense analytical work. But it also involves being practical — resolving customer issues, chasing third-party partners, or negotiating with suppliers to get a better dealFocus on the people as well as the process. We're building an operations culture that is efficient yet warm, thoughtful, and customer-focused. We want you to help create thatAre extremely reliable – we’ll be depending on you to help us deliver an amazing customer experience, so reliability is extremely importantAre smart, conscientious, flexible, easy to get along with, have a great work ethic and a positive attitudeHave  an interest in fashion, tech and lifestyle and being part of an early yet high growth startupBe keen on joining a Support team at the early stage and define how it takes shapeThis role could suit people from various backgrounds — you might have limited experience and want to get started, or you might have had lots of experience in related roles.
Benefits: Why come & work with Us:Light, bright and friendly office in Shoreditch (with flexible working option)Have your voice heard at the top level in a  scaling  fashion/tech company. We are very thoughtful about building one of the best work environments. Help us shape itSpend every day working with and learning from the smartest, most genuine peopleYour work will help millions of normal men feel happier and more confident about themselvesOur obsession is crafting one of the best user experiences anywhere on the webWe sample the gastronomic delights of London by having lunch out together.For more about Thread Life, please check out our careers page here or get in touch with a copy of your CV, a summary of your background and why you’re interested in the role and a short description (~200 words) on what you think good customer service looks like. We loook forward to hearing from you!
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