Customer Support Manager
Location: SG, 01, 
Department: Support
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Computer Software
Function: Customer Service
Company profile: If working in a cubical seems like your idea of hell then joining our awesome startup team might be the opportunity you’ve been waiting for.Come join the TradeGecko team, we’re a Singapore head-quartered company, we’re ventured backed and we’re growing fast.Our team comes from all corners of the globe, the founders are Kiwis, we've got Singaporeans, Dutch, Filipino, Australians, Argentinians, the list goes on.If you think you have what it takes and can handle our group of talented, hardworking, sarcastic miscreants, then apply now … right now!
Description: We are looking for a Customer Support Manager for our rapidly growing support team located in Singapore and the Philippines. You will be responsible for making sure TradeGecko customers' experience with the product is no short of amazing by defining and executing the company's support strategy.Responsibilities:Developing and achieving Technical Support objectives and goals to support the company's vision.Ensuring targeted service and performance standards (SLAs) are achieved or exceeded.Identifying best practices in support management through continuous assessment, and feeding process and product recommendations to TradeGecko Leadership team.Sourcing and implementing technologies to help create more effective support processes TradeGecko’s Online Inventory Management Platform enables organisations to generate more revenue in less time.  Our software achieves this by taking the hassle out of inventory management so that our customers they can spend more time on growing their business. Based in Singapore, TradeGecko creates innovative and user-friendly business software, and has already been recognised as one of the hottest startups in South East Asia.This is truly a unique opportunity – as a TradeGecko employee you’ll be part of a thriving tech company and work alongside inspiring people who took an great idea and developed into a skyrocketing business!
Requirements: What are we looking for: At least 4 years experience in customer support, preferably with technology companies.Knowledge of support tooling, such as Zendesk and Atlassian.Experience in managing teams comfortably achieving targets.Excellent Business Level English and comfortable communicating by phone.Natural leader and Positive outlook.Initiative and keen to progress with the company and take on additional responsibilities.A powerful work ethic.Tons of energy, passion, humor, compassion, and enthusiasm.Tertiary Education.
Benefits: What's in it for you?Work at our cool  office with our awesome team consisting of people from all around the world. We currently have Kiwis, Australians, Singaporeans, Romanians, Malaysians, Israelies and more...Competitive salary.Be in constant contact with smart and driven people to get to the next level.Opportunity to shine - we make decisions together and we grow together. The best part of all, you will be in a space where no two days are the same. We grew from 8 to 16 in 3 months, we are growing still! Whether you like singing, hiking, snowboarding, cooking or simply snuggling up to watch Game of Thrones, we'll love you. If you wish to grow and learn in any area be it sales, marketing, support or even learn to code, you'll have our support. :) 
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