MarketMaker4 Team Lead
Location: US, IL, Chicago
Employment type: Full-time
Required experience: Associate
Industry: Logistics and Supply Chain
Function: Management
Company profile: The MarketMaker4 leadership team has extensive experience in e-procurement, online auctions, market intelligence, strategic sourcing, and supply chain consulting. All team members have been involved in the e-enablement of supply chain negotiations since the inception of the industry.MarketMaker4 is an international company with offices in the US, UK, Australia, China and UAE.Our philosophy is to encourage and enable the use of online auction / negotiation techniques by developing proprietary software that has sophisticated functionality, but is also easy to use due to its intuitive design.Of course, software is useless if not used properly, and our support services are integral to our approach. We are the only eSourcing company to include the provision of MarketMaking™ services within its subscriptions.We are also focused on ensuring our clients have timely access to our advisory expertise, market intelligence, and business insights to achieve a positive and successful online auction / negotiation experience.MarketMaker4 is bid neutral, and provides confidential e-auction services to both the event host and the bidders to promote the success of every party involved in an electronic auction / negotiation event.
Description: MarketMaker4 – Chicago, IL Job Title: Team Leader North/South America divisionSummaryResponsible for providing quality and efficient customer service to customers through the daily management of a team of up to 8 employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, responsible for assisting manager with development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.
Requirements: Key Responsibilities include the following. Other duties might be assigned to meet the business needs.Provide daily direction and communication to employees so that projects are completed in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operation efficiency and service to both internal and external customers.Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvementBe available for employees that experience work/and or personal problems proving appropriate coaching, counselling, direction and resolution.Insure employees have appropriate training and other resources to perform their jobs.Create and maintain high quality work environment so t4eam members are motivated to perform at their highest level.Address disciplinary and/or performance problems according to company policy. Prepare warning and communicate effectively with employees on warnings and make effective/appropriate decision relative to corrective action as required.Assist manager with daily operation of team including implantation of staffing, training and reward/recognition programs. 
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