Principal User Researcher
Location: US, TX, Austin
Department: User Research
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Master's Degree
Industry: Computer Software
Function: Research
Company profile: We're an emerging technology agency, and we build breakthrough products through user-centered design. We're building a team of the brightest minds in creative, engineering, and business because we love working with smart people. 
Description: As a Principal User Researcher at Mutual Mobile, you will manage & execute research projects that help inform and validate the mobile solutions we build. As a senior member of the User Research team, you will bring deep experience in user research, design research and customer insights.  Our research projects are structured to answer two major questions:What is going to be useful for our users? Is what we are designing and building usable?In support of those two questions, you will mentor and manage junior research staff and oversee research projects ranging from design concept studies using paper prototypes, to usability studies of working prototypes (with beta code), to structured ethnographic and diary studies exploring the lives and mobile opportunities of key target audiences, to quantitative surveys aimed at prioritizing potential feature sets.You will lead & define all research efforts of existing clients, and you will be heavily involved in the pursuit of new clients.  You will work closely with senior leadership across the company to communicate the value of user research to clients and further our culture of user-centered design.  As a group leader, you will coach team members and manage their performance to make sure projects are completed on time and on budget, and you will be responsible for estimating project costs (time and money) and delivering on those estimates. 
Requirements: At least 6 years’ previous experience in qualitative and design research, including research design, ideation, and analysis across a range of methodologies, including ethnographic research, discussion groups, 1:1 discussions, usability tests, and heuristic reviews.Experience working on technology focused projects and clients.The ability to manage disparate projects and initiatives simultaneously.A passion for mobile technology and its impact on the everyday lives of everyday people.A high degree of professionalism. Ideally, you're comfortable and confident playing a consultative role among senior executives both internally and externally.  A collaborative work style and particular comfort in engaging with all levels of the organization to deliver custom-tailored insights and solutions.Great presentation skills to communicate our findings and insights to both internal and client teams.Comfortable working in a nimble & dynamic environment, with the ability to craft flexible research plans.You distill useful, relevant and actionable insights from large pools of qualitative data and observations.Ability to think both strategically and executionally. You're equally comfortable talking with users as you are presenting to Senior Vice Presidents.You stitch insights together across multiple projects and studies, driving the overall strategic direction of an account. You're able to track and demonstrate tangible value and improvements research has brought to a project over time. Experience managing global projects and global clients is a must. Nice-to-haves:Degree in anthropology, cognitive psychology, human factors, HCI, design research, or marketing research.Experience working with mobile software. Management or mentorship experience. 
Benefits: Why work for Mutual Mobile? We craft beautiful mobile interfaces and solve complex software challenges. Clients such as Audi, Cisco, Jaguar Land Rover and Google come to us for our deep experience in mobile--from establishing a mobile strategy that provides impactful business value, to building those solutions from the ground up. We bring together the brightest minds in creative, engineering, and business to deliver solutions that actually matter.
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