Technical Support Representative 
Location: US, TX, Dallas
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Telecommunications
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Technical Support Representative will be based in our Dallas, TX client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Responsibilities:Maintain highest level of customer care while demonstrating a friendly and cooperative attitudeEffectively address and resolve client and customer concerns and/or complaintsDemonstrate flexibility in satisfying customer in high demand environmentEnsure that deadlines are met; prioritize workload assignmentsProvide set-up of audio visual equipment in conference rooms as needed prior to scheduled meeting times and removal of audio visual equipment after meetings are completed.Rent audio visual equipment from local commercial suppliers as needed and cross charge client department as appropriate.Assist clients as needed with guidance on operating equipment provided by conference management.Conduct quarterly equipment inventory and provide a copy of inventory to designated representative as requested. Arrange for audio visual equipment repair.Post daily conference room schedules in designated locations as information for attendees.Distribute keys to conference rooms and audio visual equipment.Notify appropriate entity of any needed maintenance after each inspection.Refer catering to designated food services supplier as necessary.Provide and maintain appropriate records of all charges to Company, supply usage, repair information, rental information, etc.Serve as administrator of Company’s on-line reservations systems including the update of room information preparation of reports.Respond to numerous phone calls and emails for new meeting requestsIdentify booking conflicts or potential booking conflicts, suggesting solutionsConfer with clients before, during and after their events, maintaining a positive relationship and responding to inquiries and requests in a timely mannerObtain final confirmation for next-day events verifying the meeting's time, number of participants, audio visual presentation materials, room set-up, etcCheck that meeting rooms are set-up correctly, with the proper equipment and amenities, prior to the start of meetingsOperate and manage the conference rooms in a manner to meet or exceed the standards required by the client.Maintaining all logs and reporting documentation with attention to detailProvide special project and administrative support on an ad hoc basis.Participate in Novitex and customer mandated trainingParticipate in cross-trainingAdhering to all safety proceduresConsistently adhering to business practice guidelines and policiesProvide back up support to mail services functions as neededTake direction from team leader or service delivery manager
Requirements: Minimum of 1 year customer service related experience required.Minimum of 6 months conference room related work experienceExceptional Customer Service Skills & ProfessionalismProvide a professional manner and appearance when on duty.Knowledge of audio/visual equipment requiredFlexible schedule / Stay as needed to cover meeting needsOvertime & Weekend Coverage as neededStrong planning, prioritization and organizational skillsAbility to multi task and manage multiple priorities and deadlines is criticalSelf-motivated and possess a strong sense of responsibilityStrong attention to detail and follow throughExcellent communication skills both verbal and writtenComputer proficiency in email environments, Microsoft Office Suite or similar programsWork effectively with a diverse range of individuals and groupsWillingness to cross-training for other job functionsAbility to effectively work individually or within a team in a fast paced environmentAbility to lift and/or move items up to 50 pounds or maximum allowed by current State Law with or without accommodationsAbility to sit, stand and/or walk for long periods of time with or without reasonable accommodationAbility to meet employer's attendance policySubmit to a pre-employment drug screening and criminal background checkHighschool Diploma or Equivalent required
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