Customer Service Consultant
Location: AU, VIC, Melbourne
Employment type: Full-time
Industry: Financial Services
Function: Customer Service
Salary range: 50000-50000
Company profile: The Selectus Group is a customer focused organisation committed to providing high quality services to employees throughout Australia. With a strong history in the Australian financial services industry, we manage salary packaging across a range of industry sectors, including government, health care, education, charities and private enterprise.With a recognised, trusted and respected brand, we make a difference to employees who salary package or lease a car. Our people are fundamental to our success and we encourage a supportive environment based around personal and professional learning and development.
Description: About The Selectus GroupThe Selectus Group is a customer focused organisation committed to providing high quality services to employees throughout Australia. With a strong history in the Australian financial services industry, we manage salary packaging across a range of industry sectors, including government, health care, education, charities and private enterprise.As a recognised, trusted and respected brand, The Selectus Group makes a positive difference to employees who salary package or lease a car. Our people are fundamental to our success and we encourage a supportive environment based around personal and professional learning and development.About The OpportunityThe Selectus Group is searching for energetic and highly capable Customer Service Consultants with strong experience to work in our friendly Melbourne CBD Customer Services team. The individual in this role will focus on taking inbound calls, answering queries and providing support to employees (customers) and employers (clients) in relation to salary packaging and vehicle product enquiries (such as Novated Leases). Working within the front line of Customer Service and interaction, daily duties will include:Responding to a variety of customer enquiries through inbound telephone calls and resolving, or transferring the customer to the relevant internal stakeholder.Maintaining a very high standard of quality in calls at all times.Continually identifying improvements to enhance the Customer Service experience.Some administrative tasks relating to salary packaging and vehicles for employers and employees.Commencing as soon as possible, this is a casual position working 38 hours per week during business hours on weekdays. There is the very high likelihood of ongoing permanent employment if successful during the probationary period! Comprehensive training will be provided to fully understand our products, the more complex financial processes and how to explain these to our customers.
Requirements: Candidates aligned with the following Key Selection Criteria will be considered:At least 12 month’s experience in a call centre/customer services role.A team player with a positive attitude.Computer literate in MS Office with the ability to pick up new systems/processes quickly.Experience in salary packaging/financial services high desirable.Brilliant communication skills, attention to detail and a strong work ethic.Driven to achieve outstanding results in Customer Services and put the customer first.
Benefits: About The BenefitsThe Selectus Group will reward high-calibre candidates with a competitive salary, full product and systems training, and a fun and results driven team to work within.This is an excellent opportunity to reach your full potential with room to grow over the long-term. Working with a high achieving, driven and supportive team, you'll work in a professional and dynamic environment that encourages employees to develop and contribute in innovative ways to an organisation that is a front-runner in the industry and moving forward rapidly.How to ApplyIf you are looking for a new challenge in a growing organisation, then we would like to hear from you.  Please apply online, including your resume and cover letter addressing why you are the best person for this role. For more information on Selectus please see our website at #URL_6d9fbd8dc7ff88f7648b61b7c6deb23211511c67d3963993e266da60980bd8df#.The successful candidate needs to be an Australian Citizen or have Permanent Residency to apply for this role and successful commencement with Selectus Group will be subject to a Police Records Check and Bankruptcy Check. No agencies please.
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