Customer Support Star
Location: CA, ON, Toronto
Department: Support
Employment type: Full-time
Required experience: Associate
Industry: Computer Software
Function: Customer Service
Company profile: Vend is looking for some awesome new talent to come join us. You'll be working in an awesome team doing awesome things, and generally being awesome.Learn about us on our blog, or meet the team on Twitter, Facebook, LinkedInAwesome SpaceOur brand new Auckland office space is located on Nuffield Street in Newmarket, surrounded by our customers and the industry we love. It is huge, open, and shiny new with great meeting room spaces, casual working environments and plenty of space to host awesome events. We don't do cubicles, just plenty of space, whiteboards and meetings rooms. We also have a great cafe/retail space with our very own Front of House Manager taking care of our visitors and fellow Venders. Like Auckland our Melbourne office is surrounded by retail. It's a great wee space equipped with tiny houses and some awesome cardboard cutout animals.Our Toronto office is located right in the heart of downtown retail district. Like Melbourne and Auckland there's a great vibe with great coffee, boutique stores and some of the greatest restaurants in the city. Our SoMa office in San Francisco is located in the middle of the SF tech scene, just a (Biz) stone's throw from Twitter.The EnvironmentWe want you to be at the top of your game. You can wear whatever clothing you like, start work late in the morning, take breaks whenever you want and generally work the way you want to work. Who we're looking forVend is looking for people to push the boundaries. We are a hard working professional team with a wicked sense of humour, and we are looking for people who thrive in a collaborative open environment. We want passionate, hard working, talented individuals that want to lead in their field.
Description: Do you have the knack for solving problems? Do you live your life online? Can you translate technical jargon into easy to understand language? Do you know your Balance Sheets from your Profit and Loss statements?How would you like to be part of a fast growing tech startup, with an already established base of customers and fans worldwide, as it grows into a global Kiwi success story?Well this is your chance... so go for it. Because in New Zealand, and now Canada an opportunity like this is as rare as hen’s teeth.Vend is a web product - a new type of retail point of sale and store management.  We are chucking out crufty old cash registers and replacing them with iPads, touch screens and fun to use software. We’re shaking things up, pushing out innovations, and finding, and meeting, a huge demand for our services. Our customer base has more than doubled in the last 3 months, and we need to give our users the best technical support possible.And that’s why we need you.We’re not your ordinary company, so we’re not looking for the ordinary candidate. Technical, web, retail, helpdesk or customer service experience are all valuable, as is some exposure through study or work to accounting principles. But above all, we want to see a passion for web technology, a desire to learn, a sense of humour, and empathy for the needs and challenges of our customers.The support team is arranged into 8-hour morning, daytime and afternoon/evening shifts, starting no earlier than 7am and finishing no later than 9pm. Days of work are organised either from Monday to Friday or from Tuesday to Saturday.
Requirements: Some skills that may come in handyGood grasp of Google Apps (Gmail, docs, calendars)Familiarity with our partner platforms #URL_899820d1c0431196666d7cafac527e4d2e19131ff390cf77f327c42807664cea# and #URL_62c212fbf58f5fb6bc5b48f18c45a6af115050a2b94e04eccb6f4102d6c56641#, and experience with email marketing platformsGood written EnglishComfortable providing phone supportKnow your way round a spreadsheetWeb content creation experienceCompetent in social media, and online trendsFamiliarity with accounting software (preferably Xero)
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