Account Manager
Location: US, CA, San Diego
Department: Customer Success
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Internet
Function: Customer Service
Salary range: 35-45
Company profile: TapHunter (#URL_95b1bf876c79465b7a563292438e8293a651920b605b528509c8d4c14bfc174e#) provides bars, restaurants, bottle shops, tasting rooms, and breweries with time- and money-saving tools that automatically update beverage inventory on social media channels, websites, and print, digital display, and tablet menus. We empower our customers with quantifiable insight into consumer behavior and local market trends, leading to informed beverage inventory decisions and transforming beverage menus into valuable profit-producing tools.#URL_a9808e66e9d8564d6374f86d393d400193ebd72c05b91d8a7a3a55405b708c55# and the TapHunter mobile app, available on iTunes and Google Play, enable beer, spirits, and cocktail enthusiasts to locate their favorite beverages in markets across the United States.
Description: Bevato is a fast growing technology startup that sits in the middle of mobile, social and web technology in the beverage industry. We proudly power the TapHunter brand. We were recently mentioned in TIME, New York Times, Travel + Leisure and #URL_5925ae3cfe5a25318ec5a44ccb2c69f66694960b60c7b8380dc13fa28998b44d#. We’re building products that help connect people and places in hopes of making the world of craft beer and premium spirits easier to explore… and we could use your help. We are looking for a San Diego based account manager to work out of our downtown office. You will serve as an advisor by providing detailed information about our suite of web and mobile products to bars, restaurants and other outlets. The right candidate will have a background in selling recurring subscriptions and technology services.Why work at Bevato:Make an impact. We're growing quickly and anyone who comes in now will have a direct and measurable impact on the organization. We have vision. We're a team that works hard and is committed to the vision of using technology to improve the inefficiency that exist in the beverage industry. We have fun. Enjoy frequent company happy hours, beer/whiskey tastings and good ol' fashion team bonding. You will have fun. We're an exciting and fast pace company located downtown San Diego, in the middle of it all.What you’ll be doing:Develop and maintain strong rapport with customers via phone, email and social media with revenue retention and growth in mind. Pursue up-sell opportunities by showing the value of TapHunter's full suite of products. Perform health check reviews on customers, evaluating their product usage rate, their marketing goals and completing an evaluation that is goal-oriented.Help develop and execute strategy for resolving customer support tickets in a timely manner.Assist with marketing and sales operations related tasks.
Requirements: 1+ years of relevant account management experience or client facing positionExperience in sales or advertising desiredStrong ability to handle tough conversations with business owners in a professional, solution-oriented mannerA passion and deep understanding of customer service and business growthAbility to multi task, adapt and manager over 500 customers Coachable, flexible and self-motivatedHistory of meeting and exceeding sales goalsStrong presentation, networking, time management and interpersonal skillsStrong understanding of social media and basic online marketing concepts, ability to communicate those concepts to less savvy audiencesExcellent work ethicIt is also an advantage if you have the following:Used #URL_24cd44edb473365624a280f26f00a589336e1282f129bebf1f212762aad60ece# or a similar CRMExperience in a start-up environmentLove of craft beer or spiritsLove of the Internet and social media
Benefits: Compensation Base salary + bonuses Days often end with a few pintsOther perks include tickets to beer festivals, tastings, dinners and moreHealth insurance and cell phone allowancePTO + holidaysNext Steps:Provide details in your cover letter on what interests you about the beverage and/or startup industry. Generic cover letters will be ignored. Give us a chance to get to know you. There are 3 questions as apart of the application process. Please answer thoughtfully as this is your chance to provide a GREAT first impression. Give us a sense of who you are! 
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