Executive Director of Client Services
Location: US, , 
Employment type: Full-time
Required experience: Director
Required education: Bachelor's Degree
Industry: Health, Wellness and Fitness
Function: Customer Service
Company profile: SocialWellth is a Las Vegas, Nevada based social engagement company focusing on leveraging consumer profile data, localized community resources, emerging media tools and gamification to create trusted connections between consumers and their healthcare #URL_a94316f384f48fd4e8d466974cd950a7694ce1fb7b1c2391dc1aa64328f340b5# on the strengths and experiences of the Nevada Gaming Industry, who has learned the power of harnessing consumer profile data into captivating relationships, SocialWellth, is poised to launch the country’s first profile driven hyper-personalized Consumer Health Connection Network.  This network will leverage social and health data, localized community resources, social media tools and gamification to create a trusted connection between consumers and their healthcare sponsors. Our platform strategies and solutions will create a centralized hub enabling partners to integrate and aggregate disparate online and offline solutions into a compelling, magnetic experience, which will in turn lead to sustainable achievements in day-to-day balanced living.
Description: The Executive Director of Client Services provides operational leadership and personal support for assigned tier 1 channel partners, and is responsible for the development of account support plans, customer satisfaction, customer retention, and profit objectives with regard to national accounts.  National accounts are name brand tier 1 health plans, health care sponsors, ACO’s, IDN’s and potentially other high performance healthcare entities.  This role will participate in strategic partner reviews, engage in industry events, and provide thought leadership to the company. The Executive Director of Client Services will guide client strategy development and conduct regular national account review meetings.  Revenue growth, client satisfaction and industry reputation are what this position will focus on as key objectives. Responsibilities include the following:Develop and manage relationships with current partners and customers to cultivate additional business as well as ensure a high level of customer satisfactionBuilds strong relationships with assigned national accounts to ensure the efficient execution of business plans and profit objects; identifies and supports prospective new business opportunities;Manages partner relationships ensuring that ConnectionPad products are accurately and appropriately serviced, contracts are enforced and updated as appropriate, product training is current, and any other support needed to consistently attain/exceed productivity goals is provided;Ensure accurate forecasting and document activity information on a timely basis as partner and customer interactions occurCoaches, leads, and develops direct reports; advises on hiring, staffing, training, and performance evaluations directly and through regional managers;Leads the development and implementation of successful solution-based sales strategies;Works collaboratively with internal partners to communicate and generate awareness of industry trends that may impact sales and product success; promotes cross-divisional communication and tactical planning to maximize total product portfolio penetration;Prepares for and actively participates in a formal review process of all business activities in the assigned territories on at least a quarterly basis.
Requirements: Bachelor’s degreeEight (8) years of progressive experience supporting large accountsPrevious experience with channel developmentMaintain a positive relationship with newly acquired, potential and assigned channel resale partners, account managers and business development managersPrevious experience managing othersCompetencies: To perform the job successfully, an individual should demonstrate the following competencies.Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.Teamwork:  Meets all team deadlines and responsibilities, listens to others an d values opinions, helps team leader to meet goals welcomes new comers and promotes a team atmosphere.Highly self-motivated with excellent time management and organizational skillsStrong interpersonal, presentation and professional communication skills – written and verbalTeam player with strong leadership skillsPrevious experience using a Customer Relationships Management application such as SalesforceAbility to travel up to 60% of timeAbility to pass background check requirements
Benefits: Complete benefit plan including 401(k).
Fraudulent: 0