Customer Experience Partner
Location: US, MN, Hopkins
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Wholesale
Function: Customer Service
Company profile: Shippers Supply, Inc., founded in 1928, is an independently owned and operated wholesale distributor of shipping, packaging, industrial and productivity / equipment solutions. We are located in Hopkins, MN and serve the upper Midwest.Our experienced team values the importance of understanding our customer’s businesses and helping them find the best-fit solution to achieve their goals.We are looking for an individual that aligns with our Core Values to ensure continuation of a high performing culture that provides opportunities for continued growth and development of our employees.
Description: ObjectiveThe Customer Experience Partner’s primary role is to recognize the voice of our customer to drive evolution and establish our customer experience as the benchmark in our industry; by contributing the best people, product, and solutions for sustained profitability of all stakeholders.Key Accountabilities:1. Industry-Leading Customer Experience / ServiceAccurate, Timely and Friendly Service: provide excellent service to internal and external customers. (60% of time)             i. Order Entry and Follow up             ii. Quote Requests and Follow up             iii. Sample Requests and Follow up              iv. Information Requests and Follow up             v. Support our Internal Teams by working collaboratively and efficiently            vi. Time Management: efficiently and accurately completing tasks, adhering to schedule and supporting on-time delivery as a company initiatives2. Progressively Improve Self and CompanyContinuous Learning, Growth and Development: invest in yourself to increase knowledge and skills; train and/or share with others the abilities you have developed to support mutual growth and development. (20% of time)Continuous Improvement: improve processes, and continually find ways to “work smarter, not harder.” (20% of time)Competencies/Skills:Customer Focus: A commitment to exceeding the customer’s expectations and creating the best possible customer experience. Interpersonal Skills: Effectively communicating, building rapport, and relating to all kinds of people, their business, and their needs/wants.Problem Solving Ability: Anticipating, analyzing, diagnosing and resolving opportunities; delighting every one of our customers (internal and external) by knowing our Operational capabilities, capacities and basic logistics.Continuous Learning: Being curious, learning new things, implementing new concepts, technology or methods of working.Flexibility: Agility and willingness to adapt to change. 
Requirements: Education and ExperienceHigh School diploma or GED required.A minimum of 3 years of customer service and/or sales support experience is required.Intermediate level computer skills is required. (Microsoft Word, Excel, Outlook)Proven ability to demonstrate the above key accountabilities and competencies.Certification, License, and Registration:None requiredWorking Conditions and Physical Requirements:Required to sit much of the day interfacing with phones, computers, and other office equipment in a normal office environment.Occasional lifting of up to 20 lbs. (samples, product, small tools, etc.)
Benefits: Medical, Dental, Vision, LTD/Life, Voluntary, 401k, Profit Sharing, PTO/Holidays
Fraudulent: 0