Customer Experience Intern
Location: US, NY, New York
Department: Customer Experience
Employment type: Full-time
Required experience: Internship
Function: Customer Service
Company profile: We're a data and design focused startup based in New York City with a passionate and forward-thinking team. We enable people to do what they love better, through data. This means we are building a groundbreaking data product and need your help achieving our goals.We’re a different kind of company. Every day we live out our core values of community, excellence, innovation, fulfillment, and transparency.
Description: Based in New York City, SumAll is a connected data tool that helps thousands make better decisions using data. We are expanding our product portfolio to include an exciting new social media content creation product to help manage SMBs’ social media presences. We're currently seeking a Customer Experience Specialist to help develop great social media content for our customers. This will be an exciting role where you will be working directly with customers and managing freelancers while overseeing the entire product delivery process.This is an entry to associate level position.
Requirements: Your responsibilities will include:Being the main point of contact for customers and ensuring delivery of a quality productWorking with customers to understand their voice, style, and content requirementsCreating social media content for our customers that maximizes engagement, shares, follows, reach, and click-throughsHiring and managing freelancers who create social media content and reviewing their workCreating processes that help automate the creation of social media content creationWorking closely with our Customer Experience team to create compelling products that best serve our customersExperience and skills:Social Media Experience: Extensive experience using social media for personal use expected with a solid understanding of Twitter, Facebook and Instagram. Familiarity with social media conventions and style expected. Experience developing content for corporate or organizational accounts a plusWriting Skills: Should be proficient in creative writing skills and have a solid understanding of grammar, voice, and word choiceBranding Knowledge: You should respect branding guidelines and design language that expresses the brands you are writing forMarketing Knowledge: Education or work experience in marketing would be helpfulCommunication: You must have strong verbal, written, and visual presentation skillsYou are able to work with a close-knit team and are comfortable interacting with a multi-disciplinary group of engineers, marketing, and business expertsSelf-supervision: Strong attention to detail, good prioritization skills, and the ability to work with tight deadlines.
Benefits: We are committed to building a fun, community-oriented, and open culture. We provide catered lunches, a snack bar, kegerator, Xbox, and a number of other treats that make the workday more enjoyable. Full-time benefits include, but are not limited to, stock options, 401K, and health insurance. Founded in 2011, we are a group of experienced entrepreneurs, designers, and engineers. Between us, we’ve started several companies, created commercial web products, and led teams at Fortune 500s. We have the prowess, gusto, and push to build a disruptive technology that will change how people use data and see the world around them. We’d love for you to join us.
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