Customer Success Specialist
Location: US, TX, Houston
Employment type: Full-time
Required experience: Associate
Required education: Unspecified
Industry: Computer Software
Function: Customer Service
Company profile: SnapStream is powerful television search technology used by organizations that want to put their finger on the pulse of TV. A cross between a DVR and a search engine, SnapStream allows your organization to easily record thousands of hours of TV recordings and then search inside those recordings to pinpoint TV mentions of interest. Then clip that content and download it, burn it to DVD or send it via e-mail — all without any of the expensive per-clip or per-seat fees associated with traditional media monitoring and clipping services.SnapStream simultaneously records up to 10 TV shows and stores more than 34,000 hours of recordings on a single appliance. Need to go higher? You can combine multiple appliances to achieve scalability above and beyond these limits. Record 100 channels at once and archive TV content for years on end
Description: Do you have strong analytical and problem solving skills? Do you have a strong grasp of technology? Do you enjoy talking to and helping people? Are you ready to quit that boring corporate job and work in a fast-paced, start-up environment?You seriously need to work for SnapStream!We are looking for an experienced Customer Success Specialist to provide excellent customer service and maintain supportive relationships with our clients. The goal is to continually help our customers use and understand our product features through direct one-on-one interactions.Responsibilities:• Improve customer experience, create and maintain on-going relationships with each user• Take ownership of customers issues and follow problems through to resolution• Set a clear mission and deploy strategies focused towards that mission• Develop feature-targeted training procedures and documents• Keep accurate records and document customer service actions and discussions at the level of individual features• Travel to customer sites in order to collect feedback• Train users on product features on an on-going basisExpected travel >20%
Requirements: • 3+ years of experience in customer service• 2+ years of experience in technical support or another related technical field• Proficiency in English• Awareness of industry’s latest technology trends and applications• Ability to think strategically• Strong client-facing and communication skills• Advanced troubleshooting and multitasking skills• Customer service orientation
Benefits: SnapStream offers health insurance, a flexible spend account (FSA), paid vacation and a 401k plan. We also supply you with smart coworkers, a great work environment, flexible hours, relaxed dress code, and a stocked kitchen. Plus, we offer free enrollment in SnapStream boot camp to promote fitness. Haven't you always wanted a personal trainer? Oh, and we do fun, monthly events like happy hours, bowling, karaoke, etc.Please visit our website to learn more about our company at #URL_ea8f9c18bc4a0f57d1be156d05290658a553b740d23c6489dae5c9574e039c6e# and then apply using this form with your resume and a short statement about yourself and how you would fit in at SnapStream. Be sure to demonstrate your passion and your personality in the tone of your statement.
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