Head of Post-Sales, EMEA
Location: GB, , London
Department: Sales
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Marketing and Advertising
Function: Sales
Company profile: Axonix is a global mobile advertising technology company that's powered by a platform with a 4 year history of leading the market. Using technology acquired from Mobclix, the world’s first RTB-enabled mobile ad exchange, Axonix offers a fully transparent programmatic trading platform that enables publishers to sell their mobile advertising inventory in real-time to brands, agencies and ad networks globally.We serve billions of ads per month across more than 150+ countries, working with our 100+ demand partners globally to achieve industry-leading CPMs, CTRs and fill rates. With built-in fraud detection controls and data-driven targeting options, we help advertisers to secure the optimal ad inventory that will deliver the best campaign results for them.Axonix is headquartered in central London and backed by Telefonica and private equity group, Blackstone.OUR PHILOSOPHY TO HIRINGOur technology serves billions of mobile ads every month, across more than 150 countries. Our company is truly global in scale. We're growing so fast we need to hire the best people out there.People who thrive on fresh challenges. People who want to see their work make an impact, right away. People who demand a lot from themselves and others. We hire someone when we’re sure “There’s no better person for this job, and no better person we’d rather work with.”We know people are our most important asset. If you're exceptional at what you do, we want to hear from you. The next stage in your career could start today.
Description: To strengthen its Commercial team, Axonix is seeking a Head of Post-Sales for EMEA to drive the success of Axonix's engagements and monetization by creating and leading a team of Publisher Account Managers. Reporting to the Chief Commercial Officer, this is a critical role within the business to fulfill our promise of strategic partnership and world-class customer service for our Publisher partners.The Head of Post-Sales will manage the team of account managers and partner on-boarding specialists who will ensure the swift and effective activation of new customers and the ongoing growth in their business with Axonix. This team will also manage all technical support issues and customer service enquiries to ensure Axonix’s delivers a best-in-class partner experience.As well as helping to establish the team, the Head of Post-Sales will also establish the processes, collateral and tools required to optimize account set-up, on-boarding and on-going account management effectiveness, and develop training and personal development plans for all team members. The Head of Post-Sales will need to maintain active account engagement themselves and own direct, personal client relationships for the purpose of supporting customer needs and driving growth with Tier 1 publisher accounts.  This is an exceptional opportunity for a talented and experienced Account Director to move into a senior regional sales leadership position and build a new team within an exciting business. You will possess demonstrated ability to combine creative thinking with factual analysis and data to develop appropriate strategies to ensure that publishers achieve their desired results. This role requires a sophisticated understanding of the mobile media landscape and use of market research and mathematical/algorithmic formulas to determine the optimal execution plans to drive impact and return value on objectives for all partners. As the mobile programmatic advertising landscape evolves, our Strategic Account Development must stay current with the hard trends and continue to ensure that publisher partners are positioned to win.An exceptional relationship manager, you will have worked at an international level, building strong relationships with customers across the EMEA region or beyond. You will be detail-orientated and proactive in identifying opportunities for the business, ensuring these are followed through with flawless execution.Whilst Axonix is headquartered in London, as a global business it is likely that the Head of Post-Sales will be required to support new sales offices and operational support teams in USA, Latin America and Asia-Pacific. As with all small and entrepreneurial companies, you can expect to perform a multitude of tasks beyond the role's core responsibilities. 
Requirements: Core role objectivesSupport the Sales Team to bring new publisher partners on board and account manage them to meet or exceed revenue and volume goals aligned with global sales strategy. Develop and maintain relationships with Tier 1 publishers to deliver best-in-class customer satisfaction.Define account strategies to continually grow Publisher accounts over time and maximize the company’s share of wallet.Continuously gather and quantify market trends, data, and intelligence to strengthen the company's position as the best in market.Build and manage a best-in-class account management and technical support team. Key responsibilitiesRecruit, train and manage a team of Publisher Strategic Account Managers to oversee full customer life-cycle from pre-sales, on-boarding, ramp and growth.Map the partner on-boarding process, ensuring all new customers experience a swift and problem-free activation.Establish best-in-class customer service and technical support processes ensuring all issues are recorded, delegated, tracked and resolved quickly and to the customer’s full satisfaction.Use creative thinking and deep quantitative analyses to identify volume or price growth opportunities, work with publisher partners to implement recommended strategies to capture this incremental value. Prepare and present performance reports and market insights to partners to further support growth opportunities and recommendations.Lead the post-sales team to become a high performing team, recognized externally for delivering best-in-class service excellence and consultative support.Track and analyse performance to ensure all accounts are meeting or exceeding sales plans and the company's share of wallet is maximised.Maintain personal customer conversations through regular and consistent engagement with Tier 1 publishers, demonstrating your market knowledge and programmatic expertise.Partner Demand and Supply Sales teams to drive successful pairing of demand to publisher inventory.Identify new product features or enhancements required by customers and collaborate with the Product and Development Teams to provide input into the product roadmap.Evangelize and promote Axonix within the industry.Work with Axonix’s leadership team to develop, refine and execute the wider company business plan. Personal qualities and experience we are looking for*BA/BS degree (Masters or MBA an advantage)*Deep understanding of the programmatic / real-time buying advertising industry, ideally having previously worked for a competitor, ad network or DSP – minimum 2 years in this industry, minimum 4 years in the digital advertising industry*Extensive network of contacts with large media companies and mobile application providers at the VP/Director or C-level.Results-orientated account director, with a history of growing accounts and delivering exceptional customer service – minimum 8 years in account management/sales.Strategic approach to account development, with a rigorous attitude to execution.Team management - Experience of managing account teams of at least 4 people, with highly positive feedback from previous employees.Highly personable, with strong interpersonal communications skills, able to work in a small, highly collaborative team environmentEffective communicator, with the ability to present persuasive arguments to support recommendations both internally and externally.Strong analytical thinking abilities, identifies new business opportunities from complex data sets and define tactics to capture this incremental value.Entrepreneurial spirit, self-starter attitude & highly adaptable – able to identify priorities and comfortable with the ambiguity and rapid pace of change inherent in a small, start-up business.Proven high achiever in previous roles – e.g. participant of previous employers’ top talent programmesLanguages – Fluency in English essential; business-level Spanish or Portuguese an advantage but not essential
Benefits: Competitive salary according to experienceAnnual bonus schemeGenerous flexible benefits packageEquity package
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