Customer Support Rockstar (Associate Level Position)
Location: PH, 00, Northgate Cyberzone, Alabang
Employment type: Full-time
Required experience: Associate
Industry: Information Technology and Services
Function: Customer Service
Company profile: If working in a cubical seems like your idea of hell then joining our awesome startup team might be the opportunity you’ve been waiting for.Come join the TradeGecko team, we’re a Singapore head-quartered company, we’re ventured backed and we’re growing fast.Our team comes from all corners of the globe, the founders are Kiwis, we've got Singaporeans, Dutch, Filipino, Australians, Argentinians, the list goes on.If you think you have what it takes and can handle our group of talented, hardworking, sarcastic miscreants, then apply now … right now!
Description: If working in a cubical seems like your idea of hell then joining our awesome startup team might be the opportunity you’ve been waiting for.We're a Singaporean based, venture backed startup in the B2B SaaS space.  We're opening an office in the Philippines!Resourceful, clever and opinionated should be some of the adjectives used to describe your unique personality. Customer happiness/satisfaction is a game you aim to win.ResponsibilitiesWe're looking for an experienced Customer Support Rockstar (commonly known as "Customer Service Associate") to join our awesome team in the Philippines.Learn more in a month than you would in a year of a normal company.You will be integral in fueling our global growth. This position is probably equal to the common call centers' Technical Support Representative. Sorry to disappoint you but we aren't your typical call center company - in fact, we don't even consider ourselves a call center.We don't want you guys to be spending 100% of your life talking to customers on the phone. That's just not the Gecko way of doing things! The job will require 90% email support; 10% phone calls (if not, 100% email support).You will be passionate about customer happiness and feel great about yourself as you help grow this amazing company. You are not just a number working in a cubical! In this position you’ll learn:How the Saas Ecosystem looks likeHow TradeGecko changes the world of business inventory management.Provide the most awesome email customer support in the world.Communicate and engage with all key global markets - you'll be interacting with a lot of different cultures. To share ideas and thoughts. You are not just a number and you can make a difference in this organisation!Path to successYou’ll need to be proactive and ready to control your own future. Together we can set your objectives but it’s you who needs to take charge and create your own path to success.Useful skillsGoogle Apps (Gmail, docs, calendars)ZendeskGood written EnglishTech savvy (technical support experience is a huge plus)Experience with MS officesWriting / web content creating experienceIf you think you have what it takes and can handle our group of talented, hardworking, sarcastic miscreants, then apply now … right now!
Benefits: What's in it for you?We are not a call center. We are our own company.Work with an awesome team consisting of people from all around the world. We currently have Kiwis, Australians, Singaporeans, Argentinians, Romanians, Malaysians, Filipinos, and more...Competitive salaryBe in constant contact with smart and driven people to get to the next level.Opportunity to shine - we make decisions together and we grow together. The best part of all, you will be in a space where no two days are the same. We grew from 8 to 16 to 24 in less than a year, we are growing rapidly still! We are opening up other offices in different parts of the world.Whether you like singing, hiking, snowboarding, cooking or simply snuggling up to watch Game of Thrones, we'll love you. If you wish to grow and learn in any area be it sales, marketing, support, success or even learn to code, you'll have our support. :) 
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