Research Assistant - US (remote/telecommute)
Location: US, , 
Department: Product
Employment type: Full-time
Industry: Design
Function: Research
Company profile: InVision is a venture-backed startup working to create the world's best design communication and collaboration platform.We're passionate about finding ways to improve how companies think about their design process. That's why designers at so many of the worlds most beloved startups, agencies and corporations use InVision every day.
Description: InVision is the world’s leading design collaboration platform.We enable companies of all sizes to discover the power of design-driven product development.  That’s why designers, product managers, marketers and other stakeholders at so many of the world's most loved designers, agencies, & corporations use InVision every day, including Zappos, Evernote, AirBnB, and Yammer.Built to foster collaboration and iteration, InVision helps our clients design, review and user-test a product before writing a single line of code, with tools for design prototyping, feedback, task management and version control.We’re well-funded and venture-backed by prominent investors including FirstMark Capital and Tiger Global Management.We're looking for a resourceful Research Assistant who is willing to jump in and help collect, curate, and disseminate design-centric data as well as customer feedback both internally and externally. This position works closely with the Director of Research to help generate crucial insights and advocate for our customers.
Requirements:  ABOUT YOUYou have a fascination with the creative process tempered by a love for analytical thinking and organization.You enjoy a diverse mix of daily tasks which include but aren’t limited to: data entry, customer support/interaction, written/audio/visual documentation, creative problem solving and more.You take direction well and are passionate about following through on your commitments.You have experience providing thoughtful technical and/or product support to those of varying technical fluencies.You have experience working with or as a designer(s) or other creative professionals and understand their needs.You have a mindset of flexibility/adaptability.You have InVision experience and familiarity.You have excellent written and verbal communication skills.  BONUS POINTSPrior knowledge of other design practices (UI, UX, research, testing) and design tools (Adobe Photoshop, Adobe Illustrator, Sketch).Familiarity with modern ticketing, customer engagement, documentation and CMS solutions leveraged within customer service environments (Zendesk, Google Docs, Help Scout).YOUR RESPONSIBILITIESDaily collection, tabulation and plotting of important company metrics.Daily interaction with user feedback/insights and feature requests- ability to discern and elevate to appropriate internal stakeholders adhoc.Monitoring of multiple real-time information feeds/sources with ability to identify, follow up, and escalate key events as they occur.Creation, design, and upkeep of important internal documents.Ability to pioneer new processes that drive efficiency and deeper empathy/connection to our users.
Benefits: Highly competitive salaryStock optionsPremium health coverage  Macbook AirMembership at health club of your choiceUnlimited books from AmazonUnlimited Starbucks cardHalf-day Fridays!
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