Delivery Services Manager
Location: US, NE, Omaha
Employment type: Full-time
Industry: Building Materials
Company profile: ABC Supply Co., Inc. is the nation’s largest wholesale distributor of roofing and one of the largest distributors of siding, windows, and other exterior building products. Since our start in 1982, we've grown to become a national organization with over 450 locations in 45 states. Our mission is to be the biggest, best, and easiest service company distributing exterior building products. We fulfill that mission by stocking the brands and products contractors need at competitive prices, operating a state-of-the-art delivery system, and actively listening to our customers. We know that we will only be successful when our customers are successful. That’s why we make good on our promises every day.
Description: As a Delivery Services Manager, you will be in charge of the workload for our drivers and stockers as well as our fleet of vehicles and the numerous product orders that they deliver each day. You will report to the Branch Manager and coordinate with him/her on a variety of vehicle service issues and other problem resolutions. In your role as a Delivery Services Manager, you will serve as dispatcher for all drivers and deliveries and will ensure that all trucks and truck loads arrive at their destinations safely, smoothly, and on time.Your specific duties as a Delivery Services Manager may include:Scheduling and routing product deliveriesUsing ABC’s Customer Service Delivery System (CSDS) to manage orders and set up deliveriesEnsuring that trucks are properly secured by driverMaking sure that trucks are not overloaded and that all loads fall within standard weight limits for each vehicleAssessing job site delivery requirements and assigning appropriate delivery vehiclesResolving all vehicle safety issues logged by drivers by routing vehicles to the appropriate service facilities for needed repairsKeeping customers informed of delivery statusEnsuring that all driver documentation is submitted in a timely mannerAssigning spotters to all boom truck deliveriesEnsuring that all OSHA and federal road procedures are followedResolving all delivery problems using job site photosEnsuring that all CSDS order sheets are filled out accurately and completely and contacting Branch Manager if there is a consistent problemEntering all routing information into CSDS and updating routing information as neededNegotiating with outside mechanics/garages for fleet maintenance needs and ensuring that all repairs are completed properly and returning trucks to garage if necessaryWorking with corporate fleet maintenance department to track fleet maintenance costsConferring with Branch Manager to select equipment/truck replacements and upgradesScheduling new equipment training seminars for drivers and ensuring that all drivers are fully certified on all trucks in fleetEnsuring that all drivers’ CDL licenses are current and reminding drivers when their licenses or medical cards need to be updated
Requirements: As a Delivery Services Manager, you must have positive, empathetic, and professional customer service skills and the ability to manage customer expectations and problems in a helpful and diplomatic way. You must also be able to organize and manage multiple tasks, responsibilities, and crises simultaneously while maintaining a calm, competent demeanor. It is also important to your role as a Delivery Services Manager that you are knowledgeable about the street layout of the local area that your branch services, as well as specific limitations such as one-way streets, low viaducts, and so forth. You must also be willing to work long hours, since you may be the first to arrive in the morning and the last to leave at night.Specific qualifications for the Delivery Services Manager position may include:Excellent verbal and written communication and interpersonal skillsProficiency with computer data entrySuperior organizational skills and highly detail-orientedGood reading and writing skillsMechanical knowledge and skills strongly preferred
Benefits: As a Delivery Services Manager, you will receive on-the-job training in your various duties and responsibilities, plus regular additional training opportunities. Since we prefer to promote from within, you may have opportunities to advance to roles such as Branch Manager. We value your hard work and professional dedication as a Delivery Services Manager and will reward you with a competitive compensation package, including benefits. Your benefits package as a Delivery Services Manager may include:Health, dental, and vision coverageLife insurance401(k)Flex spendingBonus opportunities2 weeks vacation after first full year of employmentPaid personal daysPaid sick daysPaid holidays
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