Collections Supervisor
Location: US, VA, Virginia Beach
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Unspecified
Industry: Consumer Services
Function: Customer Service
Company profile: Tidewater Finance Co. was established in 1992 for the initial purpose of purchasing, and servicing retail installment contracts. There are two divisions: Tidewater Credit Services, providing indirect consumer retail finance options and Tidewater Motor Credit, providing indirect consumer auto financing. We remain committed to offering a partnership with the dealers and consumers to create a WIN-WIN-WIN situation. Our success relies solely on the success of our dealers and our consumers.Full time positions include the following benefits:40 vacation hours after 6 months of employment, 80 vacation hours after 1 year of employment6 paid holidays as well as an anniversary holiday benefitPaid personal and sick leave after 90 days of employmentFull benefits to include health, dental, life and disability insuranceA 401k plan with a company match after 6 months of employment based upon a quarterly entry dateIncentive bonuses for individual and team goals (certain positions)Bilingual Spanish eligible for differential pay
Description: Tidewater Finance Company is located in Virginia Beach, VA and has a full-time Collections Supervisor position available. Tidewater Finance is an industry leader in indirect consumer specialty financing since 1992. We provide diverse lending solutions for our dealer network while promoting employee integrity, teamwork, and an uncompromised level of customer service. Requirements:Five years collection experience with at least 2 years in a leadership roleCollege degree preferredStrong references from inside and outside industryStrong knowledge of compliance/collection regulationsUnderstanding of automated Dialer Responsibilities:Orients, coaches, counsels, disciplines and evaluates performance of branch employeesExcellent written and verbal communication skillsPossess excellent leadership, team building and motivational skillsConducts weekly accounts reviews with Collectors as requiredSets branch objectives, monitors and appraises employee performanceCommunicates and enforces ethical business practices and compliance with laws and regulations of jurisdiction specifically finance and collections relatedAssist with development of a calling strategyEvaluates and recommends continuing professional education of Service Center personnelCustomer calls, talk-offs, escalated calls, and appropriate use of all collection toolsAccount reviews- Review customer accounts regularly to ensure quality performanceUpholds Tidewater’s Collections Code of Conduct at all timesParticipates in special projects or performs duties in other areas as requestedTidewater Finance Company is an equal opportunity employer in all aspects of employment without regard to race, age, sex, marital status, religion, disability, military status or any other characteristic or status protected by law.  Tidewater Finance Company includes Tidewater Motor Credit and Tidewater Credit Services. 
Requirements: Requirements:Five years collection experience with at least 2 years in a leadership roleCollege degree preferredStrong references from inside and outside industryStrong knowledge of compliance/collection regulationsUnderstanding of automated Dialer
Benefits: 40 vacation hours after 6 months of employment, 80 vacation hours after 1 year of employment6 paid holidays as well as an anniversary holiday benefitPaid personal and sick leave after 90 days of employmentFull benefits to include health, dental, life and disability insuranceA 401k plan with a company match after 6 months of employment based upon a quarterly entry dateIncentive bonuses for individual and team goals (certain positions)Bilingual Spanish eligible for differential pay
Fraudulent: 0