Junior Forecaster
Location: US, UT, DRAPER
Department: Customer and Compliance
Employment type: Full-time
Required experience: Not Applicable
Required education: High School or equivalent
Industry: Retail
Function: Strategy/Planning
Description: An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.Analyze historical volume trends to accurately forecast workload volumes.Analyze trends, activities, and upcoming initiatives regarding impact to volume and traffic on a short term hourly basis all the way through long term annual forecasts.Follow WF Manager’s lead in ad-hoc and full scale analysis projects.Work with WF manager to prepare strategic recommendations on how to handle seasonality swings in volumes to optimize staffing costs.Daily Evaluation of today’s, previous days, weeks and months volume and update plans - work with Service Level Group and report out to management to assist in handling queue management activities.Create, maintain, and communicate reporting tied to forecasts & actual volume.Work and communicate with WF manager to understand business initiatives, campaigns, and changes that may impact intraday and/or future volume and forecasts.Provide space planning and utilization recommendations with expected company growth.Assist WF Manager in determining hours of operation based on expected volumes.Forecast impact categories for Call Center staffing and volume (i.e. seasonality in shrinkage, turnover, event impacts, volume drivers, etc).Thoroughly involved with queue management strategies to ensure call center service levels are met.Maintain and/or create various reports with high level of accuracy.
Requirements: Advanced analytical skills and experience.Ability to analyze and draw conclusions, and effectively communicate results.Strong understanding of Customer Service field and strong Customer Service Orientation.Exceptional communication skills (oral, written, listening).Must possess strong organizational skills with the ability to coordinate and prioritize multiple and complex projects.Self-motivated and able to work independently.Proficient with Microsoft Word and Excel.Proven ability to inspire trust and develop relationships.Ability to maintain high levels of confidentiality.Adaptable to continual change.College and/or professional training in business, science, or mathematical related field is preferred.Previous Experience with Forecasting and IEX Scheduling software preferred.
Benefits: Paid Time OffVacation hours are awarded based on length of serviceEight Paid HolidaysChristmas DayTuition ReimbursementMedical –Eligible the 1st of the month following 30 days (see reverse)Dental – Eligible the 1st of the month following 30 days (see reverse)Life Insurance – Eligible the 1st of the month following 30 daysCompany Paid and SupplementalShort-term Disability – Eligible the 1st of the month following 30 daysAdditional Term Life InsuranceCompany Paid Long Term DisabilityFree Annual Eye Exam for employees and familyDiscounts on contacts and glasses401 KAdoption BenefitsEmployee Assistance Program (EAP)24 hour Nurse LineFree personal, family, legal and financial counseling, etc.20/20 Grille (On-Site Restaurant)Free fruit, bread, cereal, soda and juice available all day at no chargCompany Events5K/10K racesWellness InitiativesHealth FairDepartment AdvantagesDepartment/Team EventsRecognition for outstanding performanceDevelopment opportunitiesPromotion or opportunities for advancementFree Onsite Fitness Center and Personal TrainingOnsite Dry CleaningOnsite Car Wash and DetailOnsite Seated Massages
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