Customer Service Associate Mail and Copy - On Call 
Location: US, AL, Birmingham
Employment type: Part-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Legal Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Birmingham, AL. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Receipt, sort and distribute mail and parcels by recording tracking numbers (for accountable mail and packages only) into an excel spreadsheetPrepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines.X-ray all incoming mail and parcels.Shipping & receiving of overnight packages using tracking software, and log all incoming accountable items.High speed production color and black/white copying, binding services, and scan to email or disk.Operate, evaluate (working, needs service or down) and maintain mailing equipment, high speed production copiers and binding equipment.Preparation of Contractor’s standard monthly reports including, but not limited to copier meter reads, mail volume reports, copy center request reporting, etc.Assist with facility work tickets, as assigned and mutually agreed upon. Contractor may reject works tickets that fall outside of scope.Stock mail centers with copy paper.Order and stock mail centers, copy paper, coffee bar, janitorial and department office supplies. All of these items are direct billed to COMPANY’s account with the applicable vendor.Verify and correct mail using available tools.Sort, deliver and pick-up mail and packages, paper and supplies according to established time frames and service standards utilizing a hand-cart, hand-truck or push cart.Maintain all logs and reporting documentation as required; attention to detail.Perform start-up and operations of postage equipment.Assist with loading and unloading of deliveries as needed.Handle shipping and receiving duties.Coordinate special messenger services, airfreight, etc. if required.Lift heavy boxes, files, or paper when needed.Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.Demonstrate flexibility in satisfying customer demands in a high volume, production environment.Consistently adhere to business procedure guidelines.Take direction from supervisor or site manager.Adhere to all safety procedures.Perform other duties as assigned.
Requirements: Minimum Requirements:Minimum 1 year customer service related experience required.Must have at least 1 year experience with print, scan and copy using multifunctional copiers.At least 6 months to a year experience sorting, delivery and metering mail using a PBI mail machine.Minimum 6 months experience maintaining and basic troubleshooting of printers, copiers, and fax equipment required.Minimum 6 months experience providing Copy/ Print Service Requests (simplex/duplex, staple, bind, etc.)Strong working knowledge with PCs and Windows.Strong working knowledge with MS Office; (including but not limited to Word, Excel, Outlook, PowerPoint) for purposes of word processing, spreadsheets and information retrieval.Strong organizational and interpersonal skills; must be able to organize and prioritize daily work, and maintain confidentiality when appropriate.Ability to interfacing with end user in professional manner, sense of urgency.Excellent communication skills both verbal (telephone and face/face) and written. Speak clear English, both in person and by telephone.Ability to effectively work individually or in a team environment.Competency in performing multiple functional tasks.Ability to meet employer's attendance policy.Lifting and/or moving items up to 55 pounds or the maximum allowed by current State Law with or without accommodations.Standing and/or walking for long periods of time with or without accommodations.High school diploma or equivalent (GED) required
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