System Specialist
Location: US, NC, Charlotte
Department: Student Financial Services
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Higher Education
Company profile: Thank you for your interest in building a career at Queens University of Charlotte.  At Queens, it's easy to come to the office every day. Our main campus is nestled within the natural beauty of Myer's Park, one of Charlotte's most historic neighborhoods. We are also surrounded by the vitality of our students and the rigors of intellectual and cultural exploration.  Most importantly, we're energized by pride in the important work we do to transform the lives of our students.Our benefits are excellent and just what you'd expect: medical/dental insurance, same-gender domestic partner benefits, retirement plans, vacation time and paid holidays, life insurance, flexible spending accounts, sick leave and long-term disability leave, employee assistance plans, and merchandise discounts at the campus bookstore.  Beyond the expected, a career at Queens offers tuition remission to help you continue your education, wellness programs, and reduced-cost meals in our dining hall.In recent years, we're proud to have earned the honor of a"Best College to Work For" by The Chronicle of Higher Education and "Best Place to work in Charlotte" by The Charlotte Business Journal.The Queens community is a caring and collegial work environment that supports and encourages diversity throughout the university.  If this sounds like the place for you, we hope you'll consider building your career at Queens.To learn more, visit our About Queens page.
Description: The System Specialist is a full time, salary non-exempt position primarily responsible for systems related to student account functions.  This position reports to the Director of Student Accounts in our Student Financial Services office. Essential Duties and Responsibilities include the following:Responsible for managing the accounts receivable and financial aid manager Jenzabar modulesDesign and maintain charge tableDesign and maintain reports with Jenzabar data, provide data for team, institutional, state, federal and foundation needsOversee flow of information from auxiliary systems to and from JenzabarSupport reconciliation of funds between Powerfaids, Jenzabar, state and federal databasesOwn 1098T processManage bookstore account charges, student health and athletic insurance uploads and reconciliationsMaintain department internet and intranet sites (Sharepoint), including static content and regular message updatesManage Cashnet and other third party vendor data connections to JenzabarCreate process and policy documentation for all areas of responsibilityFunction as primary backup for System Specialist responsible for financial aid systemsProvide superior customer service to students and their families, co-workers, and other constituentsBe familiar with federal regulations, state law and university policies in awarding financial assistance to ensure compliance and audit requirementsNon Essential DutiesSpecial projects and additional duties as assigned to enhance the level of service and commitment to students, their families and the University.
Requirements: Experience, Knowledge and Skills Required:Minimum three years of experience managing relational databasesHigher Education student account experience preferredProven ability to maintain the utmost confidentialityDemonstrated ability to work in a fast-paced office, ensuring timeframes and responsibilities are metExceptional follow-up and follow-through skills as well as ability to plan, organize and control large and small projects through to completionExcellent computer proficiency required, with experience in ERP systems and database support, strong proficiency in MS Outlook, Word, Excel, SharePoint and PowerPointAbility to quickly learn and assimilate new systems and informationExperience with Jenzabar preferredPossess a logical and questioning mindset, ability to analytically solve simple and complex problemsAbility to manage multiple work projects from start to finishAbility to work with minimum supervision, as well as to accept directions on given assignmentsBachelor’s degree in Accounting, Business or IT, or the equivalent combination of education and experiencePhysical Requirements (with or without reasonable accommodation)Visual Abilities:  Read reports, create presentations and use a computer system.Hearing:   Hear well enough to communicate with co-workers, vendors, and students.Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems.Mobility:  Open files and operate office machines; move between departments and attend meetings across campus.Talking:  Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.Lifting, Pulling, Pushing: Exert up to 50 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.EnvironmentWork in office environment, involving contact with faculty, staff, graduate students, executives, donors, service providers and vendors.Work has deadlines, multiple interruptions, high volume and may be stressful at times.
Benefits: Queens University of Charlotte is a private, co-educational, Presbyterian affiliated comprehensive university located in the heart of Charlotte, North Carolina, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has more than 2,400 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing. Additional information about Queens University of Charlotte may be found at #URL_14b5352c9c761b8de2dcc27ee5569c092f9d595bc069f08b2632ee68d845081b#.Queens offers medical (PPO or a high deductible option with Health Savings Account) and dental insurance, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, paid holidays, tuition remission, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, qualified transportation expense), long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, and employee assistance program (EAP).
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