Collector III-Mortgage Servicing
Location: US, TX, Frisco
Department: Servicing-Customer Care
Employment type: Full-time
Company profile: Reinventing the specialty mortgage servicing process by providing the highest level of customer service to our clients, we are dedicated to high-touch servicing through a combination of process efficiency, innovative technology, and employee expertise.The ClearSpring team has decades of hands-on expertise in the mortgage and financial industries.  Our onsite advisors are trained to have a deep knowledge of specific loan types, your mortgage parameters, and can help with any questions you may have regarding our system or your loan.
Description: General Purpose of the Job:The position of a Collector III is an essential to the collections group to ensure appropriate handling of critical accounts, provide enhanced level of service to investors, and provide additional management support to ensure adequate coverage. Duties and Responsibilities: Ensure workout standards and goals are achieved.Provide motivation, guidance and leadership of staff to accomplish departmental objectives.Detailed review of loan status and borrower situation to resolve all areas of delinquencyDetailed documentation of calls, research and resolutions.Provide training to new hire staffConduct daily monitoring of all service quality and delivery production levels and process.Maintain historical data for purposes of forecasting.Provide inbound service level and outbound dialer monitoring supportProvide coaching to staff as assigned by management Portfolio Specific CampaignsReview SQL Report to determine manual campaign eligible loansAssign eligible loans to staff (will include self-assignments)Confirm all Welcome Calls are completed on newly boarded loans EscrowProvide inbound support for all questions regarding borrowers Escrow accounts Call EscalationProvide management coverage for escalated calls.  Dialer Campaign ResponsibilitiesConduct dialer calls for the below segmented account populationsForeclosure ReinstatementsChapter 7 Discharged BankruptciesBankruptcy Reaffirmations Investor RequestsServe as a single point of assignment’s for investor tickets. Repayment PlansNegotiate all Repayment Plans with borrowersMonitor all Repayment Plans for payment postingsEscalate any missed repayment plans to management for proper handling Position Parameters:a.       Decision-making responsibilities: Provide coaching to staff as assigned by management.Problem solving responsibility: Ensure workout standards and goals are achieved.Working relationships and contacts:  Work with other departments/investors to ensure uninterrupted and timely work flow process and results.Impact/importance of function: Provide coaching, motivation, guidance and leadership of staff to accomplish departmental objectives.    
Requirements: Position Requirements:Bachelor’s degree or equivalent work experience preferredHigh school diploma or GED requiredTime ManagementStrong Communication SkillsDemonstrate creativity and innovation in meeting customer and business needs.Self-StarterPrevious Mortgage experience with knowledge of Collections, Loss Mitigation, Foreclosure, and Bankruptcy a plusPrevious Team Lead or Management role experienceMulti-tasking abilityPossess fair and effective decision making skillsKnowledge of FDCPA (Fair Debt Collection Practices Act) Guidelines If you have mortgage servicing experience and meet the requirements for the position, please email a Word copy of your resume to #EMAIL_49a5327d3a05c2cb6e265c38a183c075c4d28e51e940992ba2fbff6385b34a6b# for consideration.
Benefits: Medical, Dental, Vision, 401K, PTO Time, Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Account, Voluntart Life & Accidental Death, Supplemental Plans, Employee Assistance
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