Technical Writer 
Location: US, GA, Duluth
Department: Marketing
Employment type: Temporary
Required experience: Associate
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Writing/Editing
Company profile: Horizon Software International, LLC is an industry-leading food service management technology company. The company’s state-of-the-art office is located in Duluth, Georgia, approximately 30 miles northeast of downtown Atlanta.At Horizon, you will jumpstart your career with a growing, profitable software development company, offering more than just software solutions to its many clients around the world. Horizon firmly believes in Great People, Great Service, Great Products and Great Results. As a team member at Horizon, you are relied on to continually improve your operational areas and carry out the organization’s strategic initiatives.The executive management team realizes its employees create the difference that makes Horizon a great company and a great place to work. As Horizon continues to grow, it will attract and retain the very best people possible. Come in and explore the opportunities that abound at Horizon. See what the company has to offer and how you, too, can flourish in the exciting atmosphere of a successful, growing business.Horizon offers comprehensive food service solutions ranging from Point of Service to Back of the House management including inventory, procurement, menu planning, nutrition analysis, warehouse distribution and much more. Horizon’s product offerings provide clients with fully-customizable and scalable software solutions able to meet the needs and budget of any food service operation.Horizon Software is a Non-Smoking/Drug-Free Workplace. EOE/MFVD
Description: Technical Writer-  Short Term Role Reports to Instructional Design ManagerBasic Purpose and Principle AccountabilitiesHorizon Technical Writers are responsible for communicating enhancements, best practices, and recommended procedures to customers and employees to ensure proper use of the technical products. Essential Functions                                                                                                         % of TimeDocument product functionality and best practicesUpdate procedural guides, user guides, and quick reference cards with new functionality and best practicesRecord release notes with information about benefit, use case, and/or resolutionDevelop key features documents to include purpose, benefit, setup, and use case instructions                70 – 75%Write, edit, and post knowledge base articlesEdit and post troubleshooting articles submitted by customer support representativesWrite and post concept and “how to articles” articles     25 - 30%               Responsibilities and Additional Duties•             Update department procedural and styles guides, and templates•             Assist with developing and editing instructional materials•             Assist with upgrading knowledge base•             Assist Customer Support and Implementation Services during the school startup months
Requirements: CompetenciesImplement and practice single-sourcing techniques such as text insets, conditional text, and multi-purposing documentsDemonstrate oral and written communication skills necessary for professional collaboration with developers, support representatives, installers, and other SMEsMulti-task projects and adapt well to changing prioritiesSelf-starter that can work well independently or in a groupContribute to the cultural, economic, educational, and social well-being of Horizon Software International Job SpecificationsTechnical Writing, Journalism or English degree, or five years related work experienceExperienced using Adobe FrameMaker, Adobe RoboHelp, Adobe Acrobat, and screen capture software is requiredExperienced using Microsoft Word and ExcelWork samples required
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