Customer Service Associate - Records 
Location: US, AL, Birmingham
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Legal Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Birmingham, AL. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:PrepSeparate document by typeSeparate multiple page documents from single page documentsEnsure all paper clips, staples and other fasteners are removedSort individual document types by size of the document and make copies as necessaryScan/ImageScan documentsEnsure each document is scannedInteract with scanning software to indicate when a batch is completePerform quality assurance and review imagesPerform quality assurance of documents that have been flagged by the systemComplete Productivity Sheet to track project progressHandle time-sensitive materialMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentMaintain all logs and reporting documentationResponsible for scanning and encoding: documents, invoices, records, etc.Maintain offsite storageRespond to customer request for record services within allotted time (pickup or delivery of records boxes/files, etc.).Sort and classify material for filingFile Material according to the established criteria of the clientComplete file and information requests in a timely mannerMaintain all transaction records (manual or computerized) as requiredLiaison between building management and El Paso/Kinder MorganAssist customers in training and providing guidelines for proper handling of records management process.Take direction from supervisor or site manager.Adhere to all safety procedures.Perform other duties as assigned.
Requirements: Minimum Requirements:High school diploma or equivalent (GED) requiredMinimum 1 year customer service related experience required.Must have at least 1 year experience with image, scan and copy operation.Minimum 6 months experience maintaining and basic troubleshooting of mid to high speed scanners, copiers, and fax equipment required.Strong working knowledge with PCs and Windows.Strong working knowledge with MS Office; (including but not limited to Word, Excel, Outlook, PowerPoint) for purposes of word processing, spreadsheets and information retrieval.Strong organizational and interpersonal skills; must be able to organize and prioritize daily work, and maintain confidentiality when appropriate.Ability to interfacing with end user in professional manner, sense of urgency.Excellent communication skills both verbal (telephone and face/face) and written. Speak clear English, both in person and by telephone.Ability to effectively work individually or in a team environment.Competency in performing multiple functional tasks.Ability to meet employer's attendance policy.Lifting and/or moving items up to 55 pounds or the maximum allowed by current State Law with or without accommodations.Standing and/or walking for long periods of time with or without accommodations.Preferred Qualifications: Minimum 1 year experience customer service related experience requiredAbility to interfacing with end user in professional manner, sense of urgency.Excellent communication skills both verbal (telephone and face/face) and written.Ability to effectively work individually or in a team environment.Competency in performing multiple functional tasks.Ability to meet employer's attendance policy.Lifting and/or moving items up to 55 pounds or the maximum allowed by current State Law with or without accommodations.Standing and/or walking for long periods of time with or without accommodations. 
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