Call Center Representatives
Location: US, SC, Beaufort
Department: BDC
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Automotive
Function: Business Development
Company profile: Stokes Automotive Group-Beaufort is a family owned and operated dealer group in Beaufort, SC.  Stokes is the leader in the automotive market of the Low Counrty in South Carolina offering new Toyota and Honda vehicles as well as over 1000 used vehicles while delivering a Truly Exceptional Experience to our customers.  We strive to put our customers first and make purchasing and servicing a vehicle a fast, fun, and easy experience.Our team is equipped with State of the Art facilites and the highest tech equipment on the market that makes Stokes stand out above the rest.  Come join our winning team!
Description: Stokes Automotive Group, located in Beaufort, SC is looking for Business Development Representatives with a proven track record to join our team.  #URL_d3eae39e001b44c53f2be484d6874eaf087e9bf811ca69d8c4ce1d351728ba9e#Stokes Automotive Group believes in promoting Associates and Managers within our dealership group.  We strive to deliver a Truly Exceptional Experience to each and every customer that we contact each day.With our winning franchises of Toyota and Honda, our business is dramatically increasing and we need more staff to assist our customers.  Our Business Development Department is growing and entry level positions are opening up as will management positions in the future.  Prior Call Center experience is extremely desirable as we continue to build our BDC.  Come and Grow with us.Stokes Automotive Group has 4 dealerships in Beaufort including Stokes Brown Toyota of Beaufort, Stokes Brown Toyota of Hilton Head, Stokes Honda Cars of Beaufort, and Stokes Used Car Center with over a dozen sister stores across South Carolina and Georgia. We are family owned and operated which provides a rare blend of outstanding leadership and a culture that is distinctively people-oriented.Summary:Business Development Center Representative is responsible for lead generation activities in support of the company’s sales and service goals.RequirementsEssential Duties and Responsibilities include the following. Other duties may be assigned.Answer ALL incoming phone calls according to a proven, pre-set script, and schedule a sales appointment.Log ALL customer notes into CRM ToolSchedule follow-up contact if no appointment is made in CRM.Confirm scheduled appointments with future happy Stokes clients.Post scheduled appointments on appointment board in the BDC.Re-schedule “no-show" customer appointments.Follow-up with sales department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.Purify and update customer changes in database.Contact current customer base on current marketing incentives.Respond to customer website request (internet inquiries).Contact internet clients via e-mail and phone to schedule a sales appointment.Notify necessary departments to inform of appointments set.Forward ANY customers concerns to the correct department Manager and follow-up. 
Requirements: Job Requirements Pleasant and engaging phone personaDealership experience preferredCall Center experience requiredProven track recordStrong record of positive Customer Satisfaction resultsTeam-orientedSubmit to and successfully complete MVR, background check, and pre-employment drug testValid driver's license with good driving record
Benefits: Benefits IncludeOur team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:Medical and prescription coverageBasic life insurance, 401(k) with company matchEmployee Assistance ProgramEmployee discounts on vehicle purchases, parts and servicePaid-time-offWe also offer a group of supplemental benefit plans including dental coverage, short-term disability, long-term disability, and supplemental life insurance.Opportunities for career advancement.**Please no phone calls or in person submittals - All applications must be completed and submitted online - We will review your resume and be in contact with you should it fit our current needs and requirements - Thank you for your interest in Stokes Automotive Group.
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