Customer Happiness Engineer
Location: NL, , Amsterdam
Employment type: Full-time
Required experience: Entry level
Company profile: Cloud9 combines a powerful online code editor with a full Ubuntu workspace in the cloud.We’re looking for more all-stars to help make Cloud9 the greatest development experience ever!Jobs are available at our Amsterdam and San Francisco offices.
Description: Our users spend hours every day using Cloud9 to develop their software and build amazing products. The relationship with our users is one of the most important parts of our company as we believe that only great and continuously nourished relationships with our users will lead to true user happiness.We are growing our team of incredibly talented and motivated customer happiness engineers (that's where you come in!) to be there for our users when they need help, take part in shaping the future of Cloud9 and to join a team which believes that customer support is not an afterthought but a guiding principle of a great company.Everybody in the customer happiness team is a great engineer first as our users are coders as well. We make them happy by diving into our codebase to fix any issues they’re experiencing, debugging problems with their workspaces, or proactively writing awesome documentation and blogposts to make their daily work as distraction free as possible.We believe in authenticity and craftsmanship and being part of the customer happiness team provides an environment where you will sharpen your skills, where you will continuously grow and where you are challenged to make the good decisions every day.We hold ourselves to high standards and aim for helping our users within one hour, worldwide. To get there and to make our users even more happy we are looking for you!
Requirements: Here is what you will accomplish at Cloud9You’ll deliver awesome, personal support to our 500,000+ users, helping them resolve issues and guiding them in how to use Cloud9You’ll work together with everybody in the team to make sure that our customers’ voices are being heard in every business decision we make.You’ll monitor our social media accounts and respond to customers who need help on Twitter, Facebook and other channels.You’ll write awesome tutorials and blogposts helping users answer their questions even fasterYou'll dive into our codebase to fix issues our users haveYou'll get plenty of opportunities to speak at conferences and developer eventsSome of the things describing youYou love to write code and have broad technical experience both server and client side (popular languages / frameworks)You love to dive into different code bases and solve different use cases, problems and questions our customers haveYou love to write, document and share solutions with the community in the form of blog posts, tutorials, documentation and otherYou love taking responsibility and being accountable for your work and you can execute a strategy to get to a level of exceptional customer happiness
Benefits: 25 vacation daysNew hardware of your pickingHealth insuranceLuxurious communal lunchesErgo-dynamic chairs and desksFlexible hoursCommute costs reimbursedYoga studio in the same buildingThe Amsterdam office is in the middle of the centre with lots of nice cafes, restaurants and shops around. We share a lot with colleagues and support each other when needed. We have fun together and learn from each other, as we are all experts in our fields.
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