Global Head of Customer Support
Location: CA, ON, Toronto
Department: Support
Company profile: Vend is looking for some awesome new talent to come join us. You'll be working in an awesome team doing awesome things, and generally being awesome.Learn about us on our blog, or meet the team on Twitter, Facebook, LinkedInAwesome SpaceOur brand new Auckland office space is located on Nuffield Street in Newmarket, surrounded by our customers and the industry we love. It is huge, open, and shiny new with great meeting room spaces, casual working environments and plenty of space to host awesome events. We don't do cubicles, just plenty of space, whiteboards and meetings rooms. We also have a great cafe/retail space with our very own Front of House Manager taking care of our visitors and fellow Venders. Like Auckland our Melbourne office is surrounded by retail. It's a great wee space equipped with tiny houses and some awesome cardboard cutout animals.Our Toronto office is located right in the heart of downtown retail district. Like Melbourne and Auckland there's a great vibe with great coffee, boutique stores and some of the greatest restaurants in the city. Our SoMa office in San Francisco is located in the middle of the SF tech scene, just a (Biz) stone's throw from Twitter.The EnvironmentWe want you to be at the top of your game. You can wear whatever clothing you like, start work late in the morning, take breaks whenever you want and generally work the way you want to work. Who we're looking forVend is looking for people to push the boundaries. We are a hard working professional team with a wicked sense of humour, and we are looking for people who thrive in a collaborative open environment. We want passionate, hard working, talented individuals that want to lead in their field.
Description: Hey!Do customer issues make you angry?  When you get angry, does serious big green hulk-like awesomeness happen?  Hulk smash issues!Perhaps you have the quirkiness and charm of Tony Stark with the penchant for applying technology to solve issues and generally kick ass - with rockets.Or, do you have the righteousness of Thor and a big freakin' hammer to help pound out any product kinks?Do you have the pinpoint accuracy of Hawkeye to target customer issues? Bam!Maybe you are Black Widow. You know what’s going on and how to motivate people.Have the organisational skills of S.H.I.E.L.D Agent Phil Coulson?Could it just be that you ARE Samuel L Jackson, say no more!Just don’t be like Captain America, because to be honest, he is a bit of a dick.If you answered yes to three of the above, seriously, this job isn't for you.  If on the other hand, you see yourself in all of the above, and with their powers combined you are (not Voltron) our very own Avendger, then keep reading.  If you don’t get any of the Avenger references then I mean, come on.  Seriously?Seriously seriously though, if you have what it takes to lead a global team of customer superdudes and dudettes and if you're passionate about every single customer getting the help they need, then you should get in touch. We want to amaze and delight every customer.This role involves establishing and organising multiple teams in NZ, North America & Europe, and strategically aligning support alongside the rest of the business.You should have experience with an online help desk platform, even better if its Zendesk, a strong positive attitude with a drive to turn every negative into positive and be a strategic thinker - responsible for our global support strategy.  Retail experience is a super bonus as well.Flexibility about location is desirable.  We don’t have a flying helicarrier base, yet.
Requirements: Experience in managing transformationsExperience with Zendesk or similar helpdesk platformExperience in managing multiple teamsStrong positive attitude, with a drive to turn every negative into a positiveSolid leadership qualitiesMotivational, even on the worst of daysExperience in a strategic vs operational roleGreat influencing skills
Benefits: What can you expect from us?An open culture where we openly share our results and where your input is valuedFun at work!  Enjoy playing pool whenever you want, getting a zombie makeover, or playing Minecraft on our dedicated Vend server.Work-life balance. We know you have a life outside of work and at Vend you can have a life inside work, too.Utilise all your talents. Not just the ones written in your job description. 
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