Team Lead Support Engineer
Location: US, , 
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Computer Software
Function: Engineering
Company profile: Graphs are everywhere. From websites adding social capabilities to Telco’s providing personalized customer services to innovative bioinformatics research, organizations are adopting graph databases as the best way to model and query connected data. Neo Technology researchers have pioneered graph databases since 2000 and have been instrumental in bringing the power of the graph to numerous organizations worldwide, including 25 Global 2000 customers, such as Cisco, HP, Accenture, Deutsche Telekom, and Telenor. Serving customers in production for over a decade, Neo4j is the world’s leading graph database with the largest ecosystem of partners and tens of thousands of successful deployments.Neo Technology is a privately held company funded by Fidelity Growth Partners Europe, Sunstone Capital and Conor Venture Partners, and is headquartered in San Mateo, CA, with offices in Sweden, UK, Germany, and Malaysia. For more information, please visit #URL_037405d1fc6ccc5d2e9a34b60a242f1fa611220c23b9ddd495a526bd2aa0814a#
Description: At Neo Technology we are passionate about helping the world understand their data and we believe that (graphs) -[:ARE] -> (everywhere).The use of our Neo4j (#URL_c3aa18fef00f0d0e4ab8b25414c09fbf9d1be1ec9ea4f3a88f467836008aab71#) graph database is growing significantly in industries all around the world.  We need people that are passionate about customer success, tired of old-RDBMS ways, love to get into code, and want to be a part of a real data movement.The Team Lead Support Engineering role at Neo Technology will be both a hands-on and leadership position.  You will work with our customers day-to-day providing technical support for their implementation of Neo4j.  This isn't just a database administration support position though; you'll get directly into code and have the opportunity to guide our customer's Engineering and Operations teams through development and operational configuration.  You will work directly with our Engineering and Product Management teams, collaborating with them to provide technical support and to advocate for our customers requirements.  Strategically, this role will also help define and shape the delivery of technical support to Neo4j customers, including processes for managing support cases, means of providing proactive support, and best practices around queue and case management.
Requirements: 5 years or more experience in Technical Support role with a majority of the time supporting Enterprise customersDatabase system experience with preference towards experience in NoSQL solutions and Neo4j desirable, but not required.Significant experience with Java, which includes the ability to understand, write, and debug Java code; an ability to analyze and troubleshoot complex server-side Java applicationsExperience authoring and producing knowledge-base articles, FAQ’s, and other outbound support documentationCapable of working with remote Engineering teams in multiple different time zones to bring cases to closureWe look forward to (you) -[:WORKING_AT]->(Neo Technology)
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