Customer Success Guru
Location: GB, LND, London
Department: Customer Service
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Unspecified
Industry: Internet
Function: Customer Service
Salary range: 25000-30000
Company profile: Resource Guru is the leading provider of cloud-based team scheduling software. It’s the fast, simple way to schedule people, equipment and other resources online. Companies like Saatchi & Saatchi, Vodafone, Intel, Roche, ASOS and National Geographic Channel trust Resource Guru to handle one of their most precious assets - their people’s time. Resource Guru was founded in 2011 in London and is funded by Index Ventures. Learn more at #URL_19dfe511ea2b0857d435727c45c98b17515350627b9d31e8639c9a7d6a5250e9#.We are a remote team with employees in London and Norfolk, UK. This means you would be free to work from anywhere with a 4 hour overlap with GMT and a good internet connection. We will be happy to pay for coworking space if you need it.
Description: FULL TIME (£25-30K)Work Remotely (work from anywhere with at least 4 hrs overlap with GMT)OverviewWe like our customers to smile when they think of Resource Guru :) We think of customer service as the opportunity to engage with our customers and, wherever possible, convert them to brand advocates. Your main role is to make that happen! The rest of the time we want you to get stuck into more of a ‘growth hacking’ role - creating shareable content, managing our social media, generating leads and giving customer demos.We are looking for a radiator not a drain. Someone who can empathise with others, is passionate about technology with good technical knowledge, is level headed and has a pragmatic approach to problem solving.What You’ll Be DoingManaging the day to day customer service for Resource Guru and responding to tickets in a timely mannerConducting customer product demos onlineHelping to manage our social media profilesWriting content for our blogThere’s always lots to do when you work in a startup so there’ll be plenty of other stuff!About Resource GuruResource Guru is the leading provider of cloud-based team scheduling software. It’s the fast, simple way to schedule people, equipment and other resources online. Companies like Saatchi & Saatchi, Vodafone, Intel, Roche, ASOS and National Geographic Channel trust Resource Guru to handle one of their most precious assets - their people’s time. Resource Guru was founded in 2011 in London and is funded by Index Ventures. Learn more at #URL_19dfe511ea2b0857d435727c45c98b17515350627b9d31e8639c9a7d6a5250e9#.We are a remote team with employees in London and Norfolk, UK. This means you would be free to work from anywhere with a 4 hour overlap with GMT and a good internet connection. We will be happy to pay for coworking space if you need it.
Requirements: What We’re Looking ForAn empathetic, conscientious and resourceful helper with a background in digitalSomeone with an upbeat disposition and good sense of humour who can turn disgruntled customers into happy onesA technically inquisitive and knowledgeable person. You love the web, regularly use social media and understand web-related technical jargon. You know how to clear your browser cache. You know what a cookie is and how to delete them. You know what might cause slow broadband speeds and how to fix it. You've used several browsers like Chrome, Firefox, IE and Safari. Your friends and family turn to you when their browser or email is not working.A rigorous troubleshooter who wants to dig deep and get to know our product inside outA clear, concise writer who can keep it light and playful but knows when to be seriousA strong communicator with excellent EnglishA positive, autonomous person who understands the nature of remote workingThese Would Be A BonusExperience of working in a startup environmentExperience of working on a SaaS productDigital marketing experienceSales experienceSEO knowledge
Benefits: Work from anywhere (work from anywhere with at least 4 hrs overlap with GMT)25 days paid holiday per year (yes, on top of public holidays!)Stock optionsFlexible hoursMonthly exercise contribution - but use it for anything you likeA small, friendly team - we like to think of ourselves as a family :)
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