Customer Service position
Location: US, NY, New York
Employment type: Part-time
Required experience: Entry level
Industry: Design
Function: Customer Service
Salary range: 44000-102000
Company profile: Fab is the place to discover the most exciting things for your life. Our modern, urban-inspired products allow everyone to design their lives and express their personal sense of style. Always unique, well-designed, and of the highest quality. Fab. Smiles. Guaranteed.
Description: Fab is a fast growing e-commerce company that sells 6 products per minute on average.We grow by attracting new designers, suppliers and manufacturers that sell unique products. As we attract more and more partners we need to service them and that is why we are looking for freelance customer service managers.Our company acts as a liaison between our partners and customers. Thus you will act on behalf of our company. You will receive proper company documents allowing you to assist us with local orders, questions, billing, payments and other queries. You will mainly work with our partners. You will need to contact our suppliers, negotiate prices, ask them to invoice for orders, pay for orders via our business account, process orders according to the customer requirements. You may also need to order delivery using local shipping and logistics companies including UPS, USPS and Fedex. Your Development Manager will always give clear instructions what to do and will constantly guide you to ensure proper customer service is being rendered.Most of your work will be done over the phone and email, but personal meetings with suppliers, vendors, contractors and customers will be required from time to time.If you have more questions please visit our Customer Service page.
Requirements: - we need independent-minded and innovative business people who are interested in breaking out of the 9-5 environment,- we value leadership, independence, flexibility and creativity,- we count on people who have high attention to detail and a proven ability to complete multiple activities simultaneously, - our team needs employees who have high level of openness, conscientiousness and problem-solving ability, - it's essential that we hire people who are willing to roll up their sleeves to get the job done,- we are looking for individuals that are adaptable and constantly willing to learn.
Benefits: Your compensation package includes a gross salary of $25.00/hour plus a monthly bonus based on the performance*, health insurance (Anthem Blue Cross, including Dental & Vision insurance plans, with 50% of any family members also paid), a 401(k) plan with Intuit Inc.**, and paid vacations and holidays (15 days per year paid after the first 90 calendar days of work). All new employees must complete a 2-week probationary and set up period before becoming eligible for the benefits. *The more partners you serve the more you earn. According to our statistics, the average customer service salary in 2013 was $78,000, with the middle percent earning around $60,000. The salary for the lower ten percent in this field was around $44,000, while the highest ten percent made more than $102,000. These figures are based on a 40 hour work week schedule. Thus your salary and bonus are negotiable.**For every dollar you put into your 401(k), we will also put in a dollar. Once you reach a total of 5% contribution of your annual gross income, we won't add any more dollars to your account until the next calendar year.
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