Agent-Inbound Sales Position
Location: US, TN, Spring Hill
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Telecommunications
Function: Customer Service
Salary range: 0-0
Company profile: Delivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 9000+ customer service professionals.  The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.
Description: Job DescriptionAre you ready to start your sales career with a growing organization in a call center sales and customer service role,Then consider joining our growing inbound team at IBEX Global!IBEX Global is rapidly growing and we’re looking to quickly ramp up our Call Center Customer Sales & Service Representative positions that will be responsible for taking inbound calls from clients, selling telecommunications products and servicesAt IBEX Global we’ve been delivering superior customer services for over 10 years, as a business process outsourcer offering an integrated suite of services that supports an expansive array of client facing solutions. Representatives are responsible for generating sales of telecommunications products in an inbound sales center.In this role you will be responsible for fielding inbound calls from customers providing quality support , making sales offers on every transaction and suggestive selling telecommunication products and services based on customer’s needs.* 8 weeks Training Program starting on October 13th, 2014 and will be Monday thru Friday 5:30am until 2:00pm.
Requirements: RequirementsAs a Customer Service Sales Representative you should be driven to succeed and exceed customer service and sales goals. In this role you should have strong interpersonal communication skills with a confident and outgoing personality.• Generating sales for our client’s services and products and representing IBEX Global and its clients with the utmost integrity and professionalism• Providing exceptional service and maintaining established acceptance rating on quality monitoring tests• Resolving customer concerns immediately and effectively, displaying professionalism and courtesy at all times• Having full knowledge of features and benefits of products and services; quickly and correctly answering product questions seeking to stay informed of program changes• Attending and actively participating in all required training programs; showing eagerness and capacity to learn new products and programs.• 1 year of sales experience STRONGLY preferred• Proficient in computer skills• Excellent verbal and written communication skills• Ability to utilize basic math computation skills, preferred• Background and Drug screen required.
Benefits: Benefits :We offer our employees the following comprehensive benefits plan:• Medical, Dental and Vision Insurance• 401(k) with company match• Paid Time Off• Paid professional training• Career Advancement
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