ServiceNow Solutions Engineer
Location: US, MN, Golden Valley
Department: R&D
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Research
Company profile: Virteva delivers managed IT services and project-based consulting services that optimize our customer’s IT infrastructure and operations.  Headquartered in the Twin Cities and serving customers worldwide, Virteva services help our customers say “Yes” to the wide spectrum of information technology demanded by their business, employees and customers, securely and reliably, anyplace and anytime.  
Description: JOB SUMMARYWe are looking for a ServiceNow Solutions Engineer that is self-driven and forward thinking. This individual will be an integral team member of the Research & Development Department team, responsible for documenting requirements, developing, and testing and production turnover of new applications. Coordinate and implement requirements using Workflow, Java Script, HTML, XML, and ServiceNow Content Management.Implement initial user roles and maintain them for ServiceNow.Comply with systems development standards, procedures, guidelines, priorities, and schedules.Develop and manage operational and reporting metrics for ServiceNow and related components of the ITSM platform.Develop and manage the preparation of systems and/or program specifications, test criteria and project control for new functionality, enhancements or error correction for ServiceNow.Develop and coordinate the installation of upgrades and/or service packs, testing of such upgrades and general maintenance of ServiceNow.Work with Leadership and Service Managers to determine ServiceNow system objectives and solutions.Research systems and/or programs to determine causes of failure or poor operational performance; then define, test and implement detailed solutions.Involved in other innovative technologies and projects within the Research and Development Department
Requirements: DESIRED SKILLS AND EXPERIENCEBE or BS Degree in one of the following subject areas: Computer Science, Business Administration, Information Technology or related field preferred3+ years of work with ITIL v2 or v3 Foundation3+ years of ServiceNow experienceExperience in implementing Service-Now processes and applicationsExperience with workflow enginesWorking knowledge of IT operationsWorking knowledge of Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc)Working knowledge of Active Directory, LDAPWorking knowledge of relational databasesAbility to write scripts 
Benefits: We take pride in offering a competitive, well-balanced benefit program:Health BenefitsMedical InsuranceDental InsurancePrescription PlanLife InsuranceOptional Life InsuranceShort-term DisabilityLong-term DisabilityFinancial BenefitsTeam Member Incentive PlanReferral Bonus ProgramCompany/Team performance bonus programCompetitive Vacation and paid Holiday plan401(k) PlanSection 125:Premium Conversion PlanMedical Care Expense AccountDependent Care Expense AccountThe plan benefits, options, terms and conditions, and providers are subject to change based on industry trends and the needs of the company and our Team members.- See more at: #URL_4daf7c520301cf4add0f57d1acd5008cdd9c6c76df2d45e02b0f8c66331f3393###URL_809578e6522714e682d2bd2849a6a687ac2cc1b56d1868b24d27f31e86a9a957#
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