Support Analyst
Location: GB, NTT, NOTTINGHAM
Employment type: Full-time
Required experience: Entry level
Industry: Computer Software
Function: Information Technology
Salary range: 16000-20000
Company profile: Inviting inspirational individualsWe’re fast becoming a world-class company, making a massive impact to charities. We’re looking for top talent to join our growing London and Nottingham offices.5 Reasons to work for Raising IT1. Be part of a fast-moving tech companyWe love driving forwards innovation and everyone in the team contributes ideasWe’re still a small team, making a big difference2. Work with leading charitiesOur client list includes leading charities such as RSPCA, Macmillan and UNICEFEarn what you would elsewhere, but make millions for causes that count too3. Make a massive impact in the worldThe charity space is really struggling as government funding is decreasingThe future is web and social media and we are leading the way4. Have a huge opportunity not just a jobWe are onto something big, you will be a big part of it, not a corporate clogOur products have already hugely successful, but this is just the beginning5. Join a great, fun and friendly teamOur team is driven by the difference we are makingWe are passionate people that know how to work hard and have a good time
Description: A Support Analyst that cares about the details.Someone with a passion for high quality and keen key for detailWe are looking to recruit a bright, enthusiastic analyst to head up support join in our Nottingham based team. We would be interested in talking to anyone from junior analysts looking to make a step up through to more senior analysts looking for a new challenge.At Raising IT you’ll be working with products that are used by thousands of users that people rely on every single day.Your purposeWorking mainly in the charity and non-profit sector we provide web solutions and social media tools to help well known charities fundraise and manage their organisations. Sometimes our user need help, and our products need supporting and that’s where you come in.You will be in charge of working through testing new functionality to our in house web platform (CMS/CRM/e-commerce) and front end development of our clients websites. The ability to work well on your own or as part of a team will be key to your success. We need someone who can take, not just ownership and responsibility for quality, but also take pride in everything you do using a methodical and structured approach to testing. Excellent communications through email, instant messenger and VOIP with our teams in Nottingham and London therefore good spoken English is required at both a technical and non-technical level. You will have scheduled tasks with fixed deadlines to meet but be able to manage your work load to complete daily incoming tasks. Key tasksWorking on various projects taking both a test analyst role and/or a test automation role as dictated by project requirements, the role will includeAnalyse tickets raised both online and over the phone, triaging through to the approprite people within the business.Demonstrable experienceThe ideal candidate will come from a support background. Ability to learn quickly and knowledge of supporting web based applications and the current landscape of web browsers would be advantageous.
Requirements: Skills for successPrevious experience in a testing environment is essential to hit the ground running, you will also need:excellent written and verbal communication skillsproven experience in providing instruction and help to end users via phone and email to deliver exceptional levels of customer service and support18+ months commercial experience of supporting software, in particular web based applications and products would be desirablea solid understanding of ticketing support systems (we use ZenDesk), and be confident working with a small team of designers, developers and testersGood experience of testing processes and techniquesGood understanding of common technologies such as Internet applications, browsers, etcAbility to communicate effectively at technical and business levelsThorough and accurate with good attention to detailAble to work effectively and to tight deadlinesAlso beneficial, but not essential, skills would:Experience of identifying test conditions from user analysis sessions and project documentation
Benefits: Place of workWe're currently based in West Bridgford, with office views over Trent Bridge Cricket Ground.Please note: You will be based out of this office in West Bridgford, Nottingham so you need to be able to travel here every day.  Please only apply if you can do this.
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