Customer Service Associate 
Location: US, TX, The Woodlands
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Oil & Energy
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in The Woodlands, TX. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Perform a variety of duties in mail, copy, fax, and records departments.Prepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines.Verify and correct mail using available tools.Sort, deliver and pick-up mail and packages according to established time frames and service standards utilizing a mail push cart.Maintain all logs and reporting documentation as required; attention to detail.Perform start-up and operations of postage equipment.Assist with loading and unloading of deliveries as needed.Handle shipping and receiving duties.Receive and log all incoming accountable items.Perform all tasks, as needed, to prepare conference rooms per requests from customers or management to include but not limited to scheduling conference rooms, moving tables and chairs as needed, and fulfilling equipment requests.Keep manager or supervisor advised of associate or employee moves or requests, and other related matters.Coordinate special messenger services, airfreight, etc. if required.Assist with daily and monthly measurement reports as required.Lift heavy boxes, files, or paper when needed.Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.Demonstrate flexibility in satisfying customer demands in a high volume, production environment.Consistently adhere to business procedure guidelines.Take direction from supervisor or site manager.Adhere to all safety procedures.Perform other duties as assigned.    
Requirements: Requirements:High School Diploma or equivalent (GED) requiredMinimum 6 months experience customer service related experience requiredAbility to interfacing with end user in professional manner, sense of urgency.Excellent communication skills both verbal (telephone and face/face) and written.Ability to effectively work individually or in a team environment.Competency in performing multiple functional tasks.Ability to meet employer's attendance policy.Lifting and/or moving items up to 55 pounds or the maximum allowed by current State Law with or without accommodations.Standing and/or walking for long periods of time with or without accommodations.Preferred Qualifications:Experience with print, scan and copy using multifunctional copiers.Experience sorting, delivery and metering mail using a PBI mail machine.Experience using UPS World Ship and DHL Ship systemsStrong working knowledge with PC and Windows applications.Strong working knowledge with MS Office.Knowledge of hardware/software a plusKnowledge with networks and client/server technology a plus
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