Technology Support Specialist
Location: US, CA, San Francisco
Employment type: Full-time
Required experience: Associate
Industry: Information Technology and Services
Function: Information Technology
Description: Varsity is a managed IT service provider serving non-profits and education institutions throughout the San Francisco Bay Area. The clients we serve provide health services, offer new approaches to education, and help children in developing countries. Client needs vary widely and are constantly changing, from handling content replication across International WAN links to delivering blended learning services to middle school students. Our clients are also funding policies to support the California community and protect pristine land resources. IT can be a challenging job, but at Varsity you’ll work collectively to do good every day.Varsity is seeking a Technology Support Specialist to join our growing technology services team. To be considered for the position of Technology Support Specialist you must have at least two years of experience providing desktop support and direct support to end users. Delivering exceptional service requires that the candidate be process oriented and value continual improvement in the services they and the rest of the company are delivering. The diversity of our clients and breadth of technology services creates a stimulating and fast pace environment. You must be someone who thrives in a challenging role, and is constantly engaged in learning new technologies.Reports To: VP, ServicesJob Duties:Provide support services to customers throughout the Bay AreaResearch and verify technical solutions and provide workaround solutions where appropriateRespond to and resolve client technical issues expeditiously and professionallyMaintain up-to-date documentation of customer systemsEscalate issues to senior support staff when appropriateWork with internal and external technical staff and vendorsTest and document desktop support utilities and applicationsSupport multiple clients and server environmentsTrack all tasks and time entries daily in company CRMNot settle for “it’s good enough” solutionsLearn new technologies and applicationsManage multiple tasks and issuesRespond to automated alerts within a given service levelAnalyze client systems and make recommendations for improvementsCoordinate resolution of user system issuesManage the response and resolution of support requests
Requirements: Technical Skills:Microsoft Windows and Mac OS X operating systemsMicrosoft Active Directory ServicesMessaging platforms and protocols (Microsoft Exchange 2007 and 2010)Virtual Desktop technologies (Microsoft Remote Desktop Services, familiarity with Citrix)Productivity applications including Office and Google AppsBackup solutions - Disk to Disk and Disk to Disk to Offsite using various software (preferred)VPN familiarityNetwork connectivity and Internet accessRequirementsBachelor’s degree (preferred)IT certifications preferred, but not requiredExperience in a customer facing roleAt least 2 years of experience in a similar roleYou will need a valid CA Driver’s LicenseYou will need authorization to work in the USA
Benefits: Varsity offers a quality benefits package that includes medical, dental and vision coverage, life insurance, short and long term disability, 401(k) plan, and an array of work/life benefit options.
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