Lead Technical Writer
Location: US, CA, Palo Alto
Employment type: Full-time
Industry: Computer Software
Company profile: Declara is focused on bringing data to life. Our technology platform uses machine learning, search, algorithms and recommendations to develop learning paths for individuals, making learning a constant discovery.Learning isn't just our product, it's what we do everyday. Work with a small focused team. You'll push and be pushed. Tackle the toughest technical challenges as you create products that can transform organizations across the globe. Do something meaningful. We're changing how the world nurtures and develops talent. We are located in Palo Alto, Boise and Mexico.
Description: Passionate about great products and meticulous in capturing the details required to help people get the most out of them? Declara is hiring a Lead Technical Writer to handle a broad range of responsibilities related to the definition and instruction of our product pipeline. As Lead Technical Writer you’ll be responsible for creating and writing various types of user documentation, including but not limited to how-to guides, reference materials, manuals, instructions and technical documentation for internal consumption. At Declara we’re working on some great products with global implications – it’s critical that we find a Lead Technical Writer to help us create the documentation and support materials required to make sure every single client and end user has a killer experience.To do this job well you will need to be a self-motivated and productive writer – willing to dive in to the product and get your bearings quickly. We expect you to begin making an impact immediately. Your work won’t be limited to documentation alone. We’ll expect you to be an active member of the Product team – contributing ideas, participating in product reviews and helping create great internal documentation to help our team build beautiful things.As a part of the team at Declara you’ll be working on problems that will quite literally change the way people learn. Together we will make learning and collaboration more universal, relevant, engaging, and accessible.To be successful we’ll expect you to:Explain complex technical products in simple languageCreate content that will guide users and clients seamlessly through our platformGenerate new and effective ideas for engaging and retaining users on our platformRecognize and record weaknesses in our product and work with the team to produce compelling and actionable solutions quicklyDevelop, maintain and distribute project documentation that makes sense and is useful to all involvedGenerate detailed and effective product documentation for use in the generation of external support materials and internal technical specifications
Requirements: REQUIREMENTS3 years experience in Technical Writing or related fieldFamiliarity with technology, especially big data, learning and/or mobile/social platformsB.A. or similar degreeExpert general computer knowledge (Microsoft Office, Design, Project, Social Media – the works)Willingness to roll up your sleeves and dive into to a growing startup that’s looking to change the worldBONUS POINTSVery high preference given to fluent Spanish speakers (many of our clients are in Latin America)Education tech experience
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