Sales Operations Manager
Location: US, CA, Palo Alto
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Computer Software
Function: Sales
Company profile: Declara is focused on bringing data to life. Our technology platform uses machine learning, search, algorithms and recommendations to develop learning paths for individuals, making learning a constant discovery.Learning isn't just our product, it's what we do everyday. Work with a small focused team. You'll push and be pushed. Tackle the toughest technical challenges as you create products that can transform organizations across the globe. Do something meaningful. We're changing how the world nurtures and develops talent. We are located in Palo Alto, Boise and Mexico.
Description: We are seeking an organized self-starter for the Manager of Sales Operations. This individual will play a critical role supporting the sales organization by building the processes and activities that directly support sales. Candidates must have a successful track record with a technology company, preferably in an OnDemand / Software-as-a-Service (SaaS) delivery model environment.This is a highly visible and complex role, since the candidate will be required to support and work with executives and users across the entire organization in our Palo Alto and Latin America offices. The successful candidate must be a passionate and proactive visionary in driving full end-to-end process automation across the company to ignite and accelerate sales activities.The candidate must be extremely well organized, detail-oriented, quality-minded and possess excellent written and verbal communication skills.This role will manage and report on all aspects of the sales department from to lead generation, through closed sale. The Sales Operations Manager will work closely with Sales Management and other departments (Marketing, Client Services, Finance, etc.) to drive the CRM strategy, including identifying enhancements to current technologies in use, increasing adoption, and ensuring full compliance and ease of use.RESPONSIBILITIESManage all operational matters affecting the sales operations organization in supportingCoordinate with BackOps external teamManage #URL_e8f5ee830836f06bea4bc4381d2bb7008c9542754cac9ca038d328915605c92e# including accuracy and weekly and ongoing reportingProposal and contracting developmentBuild and run a variety of sales reports to support the field and leadership organizationsOptimize sales team adoption of CRM tools through programs and tools/best practicesSupport the sales team members to ensure that open cases and administrative requestsMeet company sales objectives – bookings, revenue, products and distribution partnersWork closely with Marketing to execute the lead management function responsible forDevelop and manage key performance metrics to measure all aspects of the sellingSupport Finance and Revenue Operations to ensure processes are in place from quote the field organization are resolved promptly building sales pipeline process to order; to provisioning; to onboarding; and billing
Requirements: QUALIFICATIONSYou must have a proven track record in Sales Operations at rapid-growth SaaSAbility to manage projects with multiple tracks as a high-energy contributorAbility to develop clear action plans and drive processes with numerousExperience with B2B SaaS business models and technologiesResults orientated with strong decision making skills and the ability to prioritize multiple objectives and meet aggressive deadlinesAbility to understand the impact of operational initiatives from a salesperson’s perspective including being an internal “traffic cop” and provide support where neededProcess oriented, but flexible around business needsMust be proficient at analyzing data and creating reports to support identified strategic recommendations based on data and trends3-5 years experience managing a #URL_8d92932a488fb7e172d73a0f6813d06d464f1f03705d2825f86b2c7947d60a86# system, additional experiences with other CRM systems a plusA successful track record of working with managers and executives at high levels in the organization, as well as staff usersBA/BS degree or equivalent work experienceExcellent Project Management SkillsAbility and willingness to give customer demosAbility to work in a global envrionmentFluency in one or more foreign languages preferred
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