Mgd Services Field Engineer / Solution Specialist 
Location: US, CA, South San Francisco
Employment type: Full-time
Required experience: Associate
Required education: Associate Degree
Industry: Information Technology and Services
Function: Information Technology
Company profile: SynerTel brings the future of managed IT, cloud services & unified IP communications to your business.  We deliver improved uptime and decreased chaos and employee stress using proven industry best practices including proactive 24x7 monitoring, standardization & extensive documentation, hardened network security, & designed-in disaster resilience.  We take full responsibility for your critical business technology, providing a single point of contact for user assistance & systems support.Let your staff focus on your core mission - not the technology you need to keep it running. Virtual CIO service even provides forward-looking expertise to ensure your technology investments are made wisely! ====================================================================================For employees, SynerTel offers a rich array of client experiences in fields ranging from health care to finance to non-profits to web 2.0, and exposure and experience in today's leading service delivery #URL_e36aa17cc608132661c2dd1fa5ef4d600eec484682c1b99b9aa590987e1ac4c2# are regularly recognized with best-in-class awards for our innovation and service delivery.Dedication, smarts, a good sense of humor, and the ability to work well in a team, yet think creatively outside the box make for a great SynerTel staff member.
Description: Do you prefer to prevent problems before they occur instead of dashing about madly when things break? So do we - and that's part of the vision we deliver.  SynerTel Managed IT Services provide small and medium business the strength, power, and depth of a large IT team - without the overhead.  You will be an important face of our team as you provide friendly assistance and design/implement projects. You will work mostly remotely from our NOC, but also at times be on-site with our clients. Limited telecommuting may be possible once you are fully trained and certified.  You'll share in our on-call rotation for after-hours emergencies.Your week will likely include:providing consultation and recommendations to clients within the guidelines our our standard technology stack (universe)Participating in project rollouts from planning thru execution and testingFinding and suggesting ways to improve our internal processes and workflowResearching hardware/software solutions and making purchase recommendationsUsing your time efficiently to achieve expected utilization each weekDocumenting (in real time) services delivered, time spent, materials used; this information will be used for billing and must be complete enough for co-workers to fully understand your thinking and actions on an issue.Identify business problems experienced by our clients and creating recommendations to improve themActively pursue learning new technologies and develop your skills by following a training plan; consistently making progress on the plan.Be a role model, a valued contributor, and a positive model of professionalism.You will be collaborating with team members in Northern California and across the country who support our growing client base.SynerTel is well known for not only IT/Cloud computing, but also unified communications, IT infrastructure, corporate AV, connectivity, and premise access control and video monitoring.  You'll gain exposure and experience in these areas over time, too!
Requirements: Good working knowledge of user desktop and mobile devices (Windows XP-Vista-7-8), Mac, Android, iPhone, tablets); common applications (MS Office suite, Adobe, etc.) - 5 years experience desiredSome experience with Windows server administration (2012, 2008, SBS)  - 2 years experience desiredExperience with a major PSA (Connectwise, AutoTask)  and RMM (Continuum, NAble, Labtech, etc.) highly valuedMCSA or similar certifications an advantageDemonstrated ability to document thoroughly in tickets, project descriptions, and user instructions/guidance Basic working knowledge  + Tier 1 support ability for DNS, DHCP, SQL Server, IIS, Terminal Services, Active Directory, Exchange, File/Print Sharing, Group Policy, Permissions. Ability to know when you're stuck and promptly escalate an issue so the customer's inconvenience or outage is as brief as possible.Position requires sitting, standing, walking, typing, lifting and/or carrying up to 50 lbs., crouching, bending, kneeling, reaching, stretching. Most of your time will be spent in standard office setting; occasionally you may be required to enter industrial or home office environments.Must have reliable transportation and a valid CA driver's license.
Benefits: We offer salary, monthly bonus tied to individual and team efforts, annual profit-sharing, rich health benefits including medical, dental, and optical, many training opportunities, and the chance to make real contributions while advancing your skills and career!
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