Service Delivery Manager 2 
Location: US, DC, Washington
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Education Management
Function: Management
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: Responsibilities include, but are not limited to:Understand the business requirements and unique culture of our clients businessServe as point of contactEnsure client service level requirements are met.Develop proactive and corrective action plans to meet the demands of the business.Provide effective communication to direct reportsPartner across our organization to ensure the needs of our client are exceeded.Key Functions include, but are not limited to:Ability to manage multiple and diverse services; driving high levels of Client Satisfaction.Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards and Cost Savings Initiatives.Support, lead and manage client initiatives and requirementsAchieve Accounts(s) revenue and profitable budgets and Provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls).Provide operating expertise and guidance to site managers and front-line associates on matters regarding staffing, operations, quality, and customer care.Ensure Quality Control measures are correctly developed, implemented and monitored to support operationCapitalize on new or expanded services opportunities.Support positive and professional work environment through effective coaching and counseling of associates.Demonstrate commitment to company efforts to achieve a diverse workforce.Sound judgment and logical decision-making to meet expectations of project scope and deadlines.Solid financial and analytical skills are a must.Must be able to multitask in a large, faced paced environment with many moving parts. 
Requirements: Required Qualifications:Strong leadership skills combined with knowledge of management practices, principles and supervisory techniques to accomplish instruction, motivation, and training of personnel.Minimum 3 – 5 years proven leadership managing a large diverse organization focused specifically around area of outgoing print, mail services, inbound document capture, records management and admin support.Ability to work independently.Excellent written and verbal communication skills, highly organized.Strong client relationship skills and service orientation, ability to work in a demanding, client-focused, team environment.Proven experience in achieving financial goals related to revenue and profitability and in managing to a budget.Computer proficiency in email environments, MS Word/Excel/PowerPoint or similar programsProfit and Loss experience requiredValid driver's license and clean driving record requiredWillingness to submit to a pre-employment drug test and criminal background check.Preferred Qualifications:Bachelor’s degree in Business or Management, or the equivalent combination of education and experience.
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