Sales Engineer
Location: GB, , London
Department: Sales
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Function: Sales
Salary range: 55000-60000
Company profile: As a growing and successful startup, Conversocial is a great place to work for ambitious individuals.We build a market leading social customer service solution, and we need even more great people to help us push that position even further. You’ll get the opportunity to work in an exciting new market, where we’re helping companies to understand the solution to their problems and are changing the way they interact with consumers.We have a trusting, hands-off management style, which is suited for people that are self-motivated.Our employees have the opportunity for independence and responsibility over their own projects, but we provide all the support and training they need to get there and to develop their careers.At Conversocial we like to balance work and play.We eat lunch together everyday (a company perk) and all enjoy a Friday treat of cake and few drinks. Our close-knit team is very sociable, which makes the Conversocial office a relaxed, fun and supportive working environment.
Description: Conversocial is the leading SaaS based social customer service platform enabling brands and large businesses to efficiently and securely manage customer service via social media, at a large scale. Our founder and CEO Joshua March created Conversocial to bring social customer service into the contact centre.Already, hundreds of major brands use Conversocial to handle high-volume customer service through social media. Both our platform and our expertise have helped many of the biggest global companies to evolve their social customer service operations succesfully.Conversocial has offices in New York and London, both providing exciting and dynamic work environments. Our New York office overlooks Madison Square Park, located in the epicenter of  the fast-growing Silicon Alley. Our London office is located in Shoreditch and is an active member of the UK's vibrant tech community.The Sales Engineer (EMEA) will be the key point of contact for our customers for both pre & post sales technical service. The candidate must have experience working directly with customers and liaising regularly with the Sales, Professional Services, Product and Development teams.Core responsibilities for the Sales Engineer (EMEA) will include:Be credible first point of contact for product questions and technical issues.Understand and then translate customers' social media customer service goals into Conversocial deliverables.Document all customer feedback and requirements for Product Team.Demo & clearly articulate the technical background to the Conversocial platform to customer service functions and technical audiences.Lead & manage the Enterprise Trial process; create demo environments for the trial and manage the set-up, ensuring trial success. Monitor and encourage usage of Conversocial during the trial.Lead and manage all RFPs, also maintaining the RFP response library and kepping our response management process to a high standard.Produce supporting materials for members of the Sales team – 1 pagers etcLead all product and sales training and certification to ensure sales team acquire and maintain the knowledge necessary to be effective.Work with Head of Product to co-ordinate product roll-out, both beta and go-live
Requirements: Technical background in finance, telecommunications or contact centre support environments, dealing with software and / or SaaS servicesHigh level of technical ability & have suitable IT or Networking qualificationsThe candidate must possess excellent organizational, time management, prioritization and follow-up skills and have the ability to work both independently and within a team environmentFluent in English. Additional business level language skills in other European languages, such as French and Spanish would be considered above other candidatesBased in London or willing to relocate
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