Customer Experience Champion (Full-Time)
Location: AU, VIC, Carlton
Department: Customer Experience
Company profile: Brosa is a transformative lifestyle brand with an ambitious objective: to offer designer furniture at accessible price points.How do we do this? We engage directly with consumers across Australia and are able to offer premium-quality, fresh designs for up to 70% off regular showroom prices.No expensive showrooms, no middlemen agents, no oversized warehouses. All this leads allows us to bring great designs direct from the makers to consumers homes at accessible prices.Founded by a team of experienced entrepreneurs and funded by the University of Melbourne, we're a fast-paced startup with a dynamic environment.
Description: Company Overview:Brosa is a transformative lifestyle brand with an ambitious objective: to offer designer furniture at accessible price points.How do we do this? We engage directly with consumers across Australia and are able to offer premium-quality, fresh designs for up to 70% off regular showroom prices.No expensive showrooms, no middlemen agents, no oversized warehouses. All this leads allows us to bring great designs direct from the makers to consumers homes at accessible prices.Founded by a team of experienced entrepreneurs and funded by the University of Melbourne, we're a fast-paced startup with a dynamic environment.We’re seeking a Customer Experience Champion (full-time) at Brosa, working from our office in Carlton.Join our team and help us build the future of how furniture is bought and sold.
Requirements: Brosa Customer Experience Champions play a pivotal role in our success as a company. The perfect Champion aspires to be a strong advocate for our customer, delivering superior service and helping design world-class service policies and infrastructure.The ideal candidate:Will serve as the front line, on-call resource for all customers via phone, email, & live-chatCan quickly and thoroughly solve problems for customers any time deliveries, transactions and experience don't go 100% as plannedEager to learn our product range and technology inside and out in order to offer style advice and help customers find what products they need to fill their requirementsWill work with our leadership team to develop initiatives that improve the customer/champion experienceAre excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teamsStrong written and spoken EnglishExperience in previous customer service, retail or telephone sales roles(Preferred) Love for Interior Design & Home DecoEnjoy working in a team environmentKeen desire to learnEntrepreneurial in nature - always wanting to lift the bar(Preferred) Can bring their own laptop for the role(Preferred) Has experience with a customer ticket support system such as Zendesk
Benefits: Opportunity to experience a fast-growth startup environment with a leadership team who have all built multi-million dollar ecommerce companies beforeOpportunities to pick up additional responsibilities & transition into full time, with career growth opportunitiesAccess to Brosa team exclusives and discounts (for yourself, family and friends)Flexible hoursTeam lunchesFree beer and wine on Fridays
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