VP Operations
Location: GB, LND, 
Employment type: Full-time
Company profile: Yoyo has built a platform the creates better relationships between retailers and consumers. Our consumer app seamlessly blends payment, loyalty and discovery done right, and our set of retailer tools allows retailers to bring their customers in the door more often with timely and relevant offers.We're a one-year-old marketing and technology startup founded by senior executives from Visa, PayPal and Zopa. We’ve raised over $5 million dollars in funding from institutional investors, strategic investors such as Telefonica, as well as super angel investors from the payment and retail sectors.We're a group of 20 passionate and talented engineers, entrepreneurs, designers and marketers. We're growing and we're looking for amazing people to join our team. Apply to any of the positions below, or if nothing fits your skills, email us at #EMAIL_7ce49be16f9e66439919f1c47a528335d3333bba509ffccb7866380bb8cc171e#.
Description: Yoyo’s success is dependent upon reliable, scalable services that just work, and better than any other's.  The VP of Operations will be a leader in this area, responsible for building highly-efficient and customer-centric services to enable payments, loyalty and customer support.This starts with owning the payments infrastructure: being accountable for how the system handles money at any point in time, and managing the flows of money effortlessly.  As guardian of the core of our platform, they will be responsible for developing intelligent services such as fraud monitoring that mitigate risk to the business whilst being sensitive to product requirements and the customer experience - all whilst anticipating for scale.Accompanying this responsibility are: designing operational infrastructure to support the consumer loyalty function; building the back office; delivering first-class customer support, for both consumers and retailers; and, building the team that will enable all of this to happen.They will be driven by an analytical mindset, be obsessive about their metrics and thoroughly logical - but they are sensitive to qualitative feedback also, and able to weave the two together.Reporting directly to the CEO and forming part of the executive team, it is essential that they can extract the 'so what?' from the detail, and then articulate clearly the operational needs of the business and make them relevant to senior management.The role is ideal for a seasoned operator who has worked in a highly transactional digital environment.  They will get on with the doing from the outset, identify quickly what is required to support scale, and bring in the necessary expertise at the appropriate time.
Requirements: 5+ years’ experience in designing and scaling core processes in a highly transactional digital environment.Has a highly analytical, data-driven approach to the decision-making process; preferably has some experience of building business models or manipulating raw data sets to draw out insights.Able to demonstrate examples of effecting strategic operational change to adapt for scale, lower operational cost, or support a product-focused goal (e.g. reducing barrier to conversion) - covering analysis, solution design, implementation and rollout.Passionate, team-based approach.Hands-on and willing to do the dirty work themselves.Some experience that would be beneficial, but not essential:Built operational teams across different disciplines (customer-facing, business analysis, administrative).Worked in a payment or a client money operation.
Benefits: Competitive salary and equity packages.Private health care.Relocation support if you’re joining us from abroad.Work in a collaborative, flexible, open-minded and flat organisation.Work on challenging real-world problems of which you can take ownership.
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