3rd Level Customer Support Engineer for VoIP Solution
Location: GR, I, Neo Iraklio
Department: GVS
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Telecommunications
Function: Customer Service
Company profile: Unify — formerly known as Siemens Enterprise Communications — is a premier communications software and services firms. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and enhances business performance. Born out of the engineering DNA of Siemens AG, Unify builds on this heritage of product reliability, innovation, open standards and security to provide integrated communications solutions for approximately 75% of the Global 500. Unify is a joint venture of The Gores Group and Siemens AG
Description: Unify is seeking for 3rd Level Customer Support Engineers for the company's family of Unified Communication products. Candidate will possess a broad technical knowledge of VoIP protocols and services and IP networking. Candidate must have good problem solving skills and the ability to work independently with minimum supervision. Excellent follow-up skills and commitment to work complicated problems through to solution. A team player with great communication skills and the ability to interact professionally and effectively with business users and other team members. Innovative thinker who is positive, proactive, and readily embraces change. Ability to work under pressure, be flexible and have a can-do attitude.Job Functions:The 3rd Level Customer Support Engineer is expected to handle tickets reporting errors at customer environments. Investigation, analysis and reproduction of these errors are daily tasks. Ability to travel at customer sites on short notice and provide 24/7 technical support are mandatory for the role.Cooperation with Development and Service organizations to provide the proper solution to the customer and meeting the SLA’s (Service Level Agreement) in each case is frequent. The position requires strong analytical, problem-solving abilities and ability to provide real-time support.
Requirements: Required Qualifications: 3+ years of working experience in a Telecomms environment BEng in Electrical/Electronic Engineering or Telecommunications Very good knowledge of VoIP protocols (SIP, SIP Q, RTP, SDP, CSTA), SIP Gateways, Proxies & SBC’s Experience of tracing and debugging tools with VoIP and TCP protocols Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration. Very good knowledge of subneting. (CCNA preferred) Strong sense of responsibility Very good knowledge of Operating Systems UNIX/LINUX (administration level) Microsoft Windows 2000, 2003, XP, 7 An excellent command of English, both verbal and written communication skills Work hour flexibility Ability to travel on short noticeDesired Qualifications: MSc degree in Telecommunications Fluency in German Language Knowledge of Media Servers
Benefits: Competitive remuneration package.Private InsuranceWork in a challenging multinational environment.Continuous training opportunities.
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