Account Manager 
Location: US, CA, Burbank
Department: Connectivity
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Computer Software
Function: Sales
Company profile: StartupTAP is not a conventional recruiting agency.  We're true Talent Acquisition Partners.We stand behind the belief that talent is the magical ingredient that fuels innovative ideas and builds successful startups. A great idea can only go so far without the right mix of talented, driven people working vigorously toward the same goals. We don’t just provide resumes and candidates; we’ll be your Talent Acquisition Partners in crime, doing all the dirty work to find those rare gems, the people that have that unique blend of talent, drive and passion that will bring fresh energy, ability and ideas to your team. So, while you’re busy changing the world, let us be your Talent Acquisition Partners, it’s what we do best.
Description: THE COMPANY: CONNECTIVITY (#URL_1fddf30a8cda1e29d42a2add75f99d2c0cbda4e798c9de439800ef27d307e955#)The front door to most businesses is online.  Connectivity allows business owners know every first impression.  We are passionate about providing customer intelligence solutions to business owners.  Connectivity is a venture backed technology company rapidly growing… We think big and move fast.  Please visit #URL_1fddf30a8cda1e29d42a2add75f99d2c0cbda4e798c9de439800ef27d307e955# and learn more about us.Proven leadership team with extensive startup experience.Currently has 92,000+ paying customers on their SaaS platform and growing.Raised $6.35M in a Series A funding round led by proven venture capital investors and angels including:Proven venture capital firms, Greycroft Partners (#URL_e92f987773d20ba70d8539741ac1f9e142610a3a12331737e85f0700395bbc90#) Rincon Ventures (#URL_f7f868790176237852cc0f3074e41e211c3d7742082c0e8a4621269786a55a65#) Daher Capital (#URL_f31cd231df8a07ac7db3f10f35e02185990af8490ab3102628cd870d073671b8#) Double M Partners (#URL_a6f4784a8d2cf3465d52ecd2c7bbe998421c215299e46ae85c16d4375d11c289#)TenOneTen Ventures (#URL_10907ca068f4b651c315af4a1cc391400769b3ebd69cd834f8c3974aa67e39f7#) Eytan Elbaz (#URL_affdeedbfaf2b202ec2d696d87161f266be36f3da8ecf80dd67cdac1f4ba9738#) Team of 24+ professionals with plans to grow to 60+ by end of year.THE OPPORTUNITY: ACCOUNT MANAGERConnectivity is looking for a customer service oriented professional to maintain and manage quality relationships with current Connectivity clients. This person will act as a liaison between the client success and sales teams within Connectivity; and work to ensure satisfaction as well as solidifying our revenue streams through the upselling of new features, services and promotions.Specifically…Maintain day to day relationships with our clients, ensuring satisfaction while maximizing revenue opportunities on key accountsBe the point person for client communication and contribute directly to the results of the sales teamServe as the “problem-finder-in chief” for Connectivity’s most valuable relationshipsDifferentiate between technical related tasks and sales related tasks, and assign tasks to the Customer Service and Onboarding team respectively Responsible for the retention of high revenue accounts and consistent high touch account management with your current client baseServe as a campaign strategist on how to approach each account with maximum revenue generation in mind
Requirements: REQUIREMENTS/QUALIFICATIONS/ATTRIBUTESEDUCATION: BA/BS preferred or equivalent experienceEXPERIENCE: 4+ years of experience in an account/relationship management capacity, including 2+ years experience working in a business focused on selling & delivering digital marketing servicesStrong customer orientation – promoting customer satisfaction, resolution and loyalty Experience with #URL_8d92932a488fb7e172d73a0f6813d06d464f1f03705d2825f86b2c7947d60a86# highly preferredSuperior organizational and project management skillsExcellent communication skills (both written and verbal)Ability to effectively gather data and prepare client-facing materials (i.e account analysis, presentations, etc)Highly motivated, driven and ambitious to drive salesForward thinker with the ability to creatively navigate and manage multiple tasks at onceEnergetic and a great team playerAbove all, ethical, fair and of high integrity
Benefits: WHY CONNECTIVITY?Competitive salary + very generous benefits + equity/upside.You will join a very well-funded, profitable startup that is building industry leading customer insight and intelligence technology.Because we are a fun, fast-paced, entrepreneurial company with that environment that empowers you to drive results.Brand new 14,000 sq. ft. office in downtown Burbank.Enjoy catered lunches, daily!
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