IT Project Manager (Desktop Support) - Start Immediately!
Location: US, TX, Dallas / Ft. Worth
Employment type: Contract
Required experience: Associate
Industry: Information Technology and Services
Company profile: Valor Services provides Workforce Solutions that meet the needs of companies across the Private Sector, with a special focus on the Oil & Gas Industry. Valor Services will be involved with you throughout every step of the hiring process and remain in contact with you all the way through the final step of signing of the employment contract with your new employer. Valor Services was founded with the vision of employing the unique skills, experiences, and qualities of America’s finest veterans to provide Private Sector companies with precise and concerted value-added services – and America’s finest Veterans with an optimized career opportunity.We are eager to get the word out to veterans that there are ample opportunities for employment in the private sector and that you are the ideal candidates to fill those positions. Valor Services Your Success is Our Mission. ™ 
Description: Are you a strong IT/Desktop Project Manager who's looking for your next, great opportunity? Are you a highly-organized, superior communicator, and a brilliant troubleshooter? Can you map a network drive in your sleep? If you enjoy the challenges of large-scale system deployments then this may be the role for you!We're looking for a strong IT/Desktop Support Project Manager to lead field operations for the managed services and technology deployments of customer IT equipment such as computers, printers, servers, and other electronic devices. *This is a 3 - 4 month contract role but for some there may be an opportunity to extend. Job Scope:Develop and maintain strong relationships with the company’s customers, partners, on-site team leaders, logistics, and corporate staff. Assist in gathering and coordinating all deployment requirements and conducts planning, monitoring, and reporting activities between the company’s internal business functions, its customers, and delivery partners. Ensure that the company delivers a high quality customer experience, on time and on budget, across multiple customers and a multi-state region.
Requirements: A minimum of 4-7 years project / team management and support experience.Excellent technical skills, including working knowledge of Microsoft project and MS Office (Excel), essential for planning and tracking; plus the ability to understand technology issues.A+ certification or equivalent experienceis a plus.Demonstrated ability to manage multiple project work streams simultaneously and manage multiple teams across a large geographical region.Demonstrated ability to build and manage multiple teams of technicians with a size of 30+ per site.Demonstrated ability to adapt to dynamic managed deployment situations.Effective written and oral communications skills.Strong problem solving and analytical skills. Proven ability to identify and rapidly solve project issues.Personal traits include efficiency, honesty, and customer service mentality.Knowledge of Lenovo, Dell, Cisco, and HP products and managed deployment services.Knowledge of campus network environments and associated software.Experience working with help desk software tools such as Remedy.Desirable Skills / Experience:Large scale seats management experience.Practical experience with computer imaging and troubleshooting/support.Familiarity with program management disciplines, including staffing, project planning, and reporting.Project estimating and cost management.Break fix and seats management support experience.Bachelor's degree in business or technical discipline is a plus.PMP and MSCE certifications a plus.Knowledge of Microsoft Stack and tools.Knowledge of VMWare, Citrix, and other such virtualization products.Key Responsibilities:Assist the Vice President of Technology Services in the development of high-quality managed deployment solutions.Manage device imaging, upgrade, returns, triage, and repair processes.Coordinate logistics and scheduling activities with customer teams and logistics staff.Establish project goals, plans, and schedules.Communicate project plans and updates to senior managers, customers, partners and the company team members.Manage project team labor hours and expenses.Manage customer expectations, project schedules, and all communications, including escalations.
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