Team Lead - General Clerk 3
Location: US, KY, London
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Facilities Services
Function: Production
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: We are currently seeking a Team Lead - General Clerk 3. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our London, KY location.Responsibilities include, but are not limited to:Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnelDeploy staff as required while prioritizing workload assignmentsAct as a workflow coordinator to manage projects as needed outside normal dutiesEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports for volume tracking, maintain daily logs of measurements and other accountable itemsMaintain proper records management procedures (if applicable)Ensure the highest levels of customer careEnsure adherence to business guidelines, safety & security proceduresResponsible for all aspects of equipment; make appropriate equipment recommendationsProvide constructive feedback and recognition to teamProvide manager with information and recommendations on HR and/or client related mattersIdentify and create the potential for add-on business by developing a deep understanding of the clients' business strategy and needsSupport financial results by minimizing site waste and reworkResponsible for area if no manager is present on siteRun network high production scanning equipmentPerform scanning and imaging tasksPerform quality inspections, tabulate data, identify root cause of performance issuesOpen mail, sort by department, prepare mail for scanning, and count number of pagesLift large boxes of paper for storage or production useHandle time-sensitive materialMaintain scanning equipmentPerform duties and special requests as assigned by management
Requirements: Required Qualifications:Six months experience running a network high production scanning equipment preferred1 year minimum experience performing scanning and imaging tasks preferred1 year minimum customer service related experience preferred1 year minimum experience in a production environmentHigh school diploma or equivalent requiredAbility to communicate both verbally and written with customers and company personnelAbility to effectively work individually or in a team environmentAbility to handle multiple projects simultaneouslyAbility to adapt to change in a fast-growing production environmentStrong organizational and administrative skillsDemonstrated ability to show initiative and accept ownership of projectsStrong computer proficiency in email environments, MS Word and knowledge of scanning capture software such as Kofax, Captiva, Ipro, Doculex, etc. is requiredMay be required to lift items weighing up to 50 poundsMay be required to stand for long periods of timePreferred Qualification:Experience with healthcare and/or insurance industry a plus
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