Operations & Logistics Manager - Los Angeles
Location: US, CA, Los Angeles
Department: Operations
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Logistics and Supply Chain
Function: Management
Company profile: Shyp is the easiest way to send anything, anywhere.Here at Shyp, we’re building the #1 brand consumers and small businesses trust for shipping their packages, and in the process fundamentally disrupting a 220 year old #URL_5e3cdedac8b912c62b6523c7af01360e03d0cb98631134035b2ddbaecdee14dd#’re building a customer-centric organization that encourages customer service to permeate the decisions and attitudes of the entire company. Our culture is collaborative, focused and fast-paced. We have an incredible team and are well funded by some amazing investors. Come join us.
Description: The Operations & Logistics Manager role provides a unique opportunity to enhance user experience through the management of our warehouse team and the optimization of our packaging and shipping processes. This role blends direct team management and analytics-based strategic decision making. It requires a strong background in logistics & shipping, supply chain management, process improvement, as well as an ability to effectively manage and motivate a diverse team.This is an intense business side startup role & this person will work closely with our engineers in San Francisco to monitor item flow and ensure accuracy & efficiency through process, error proofing, and rapid iterative testing and evaluation. This role has a direct responsibility for the quality and reliability of the service until each item has been delivered.YOUR FOCUSTake ownership of the warehouse and every item from entry to exitDrive continual operations development/improvement as the business quickly scalesOn-board, train, manage and schedule warehouse team (technicians, team leads, etc.)Work closely with customer success to quickly resolve support issuesAnalyze key metrics to uncover business insightsManage shipping supply inventory and procurementEXAMPLEManager of shipping department at a large fulfillment center or leader at manufacturing facility, with an eagerness to do things differentlyConsulting, banking, ops analyst background with data driven decision instinctsAnalytics engineering background with dreams of applying similar process to people processes
Requirements: 2-5 years of operational/analytical experience gained in supply chain management, operations management or consultingExpert communicator that can inspire and encourage others towards a clear objectiveProven track record of building and managing a team (hiring, training, leading, problem solving)Data driven decision making mentality and sound business judgment through strong analytical thinkingSolid understanding of a variety of shipping and packing methodsDegree in science/engineering, economics, finance or similar field (Masters a plus)Relevant experience in logistics software &/or shipping services is a plusStartup hustle "I work my butt off; I don’t settle, and I love it" attitudeGoogle apps guru, comfortable with iOS and OS X devices
Benefits: Opportunity to play a key role in a "magical" startup - you’ll shape how the company operatesMake a difference. We’re changing the way people send things anywhere in the world, by replacing pain with delight.Work with an incredible team that never settles in their pursuit of excellenceGreat perks you'll want to tell your friends aboutWe have access to an amazing list of advisors and investors that we actively engage.
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