Client Success Advisor
Location: US, IA, Coralville
Department: Customer Success
Company profile: Join Our TeamIf you are interested in joining a fun and fast paced environment while growing your personal skills as well, please send us a resumé and a quick explanation of how you think you would be a great fit for HLT. We have listed a few positions we are specifically looking to fill, but we are always looking for anyone who could help us grow!HLT Mission:To empower students by creating the most innovative, captivating and successful education platform.Our Product Lineup#1 grossing educational app in the iStore#1 grossing educational app in Google Play StoreOver 400,000 downloads2 top 5 grossing educational apps in the iStore and Google Play4 top 50 grossing educational apps in iStoreOver 12 million practice questions answered
Description: Have the urge to do something great? Want to change the world? Then you are reading the right ad. We are Higher Learning Technologies, and it is our mission to innovate the modern way of learning. Working at a startup will require you to bring your ideas and insights to the table. If this sounds like you, please keep reading.Responsibilities:* Professionally interact with clients and students who reach out for support.* Troubleshoot client issues in a quick, and timely manner.* Show compassion and empathy for clients with whom you are in contact. Go well beyond the normal expectations of service.* Continuously evaluate and identify opportunities to drive process improvements that positively impact the clients’ experience.* Thoroughly and efficiently gather client information, assess and fulfill client needs, educate the client to better understand the benefits of our products, and document interactions through our client relation management tool.* Advise and mentor clients to achieve personal goals and success. Make them feel like they can reach out to you for any help or advice.As a client success representative, your job goes far beyond the industry standard of customer support. You will be in the position similar to that of a college advisor or life mentor to college students, that are about to take the most important test of their lives. These students will need technical, content, policy, and personal support as they prepare for their boards. Your role will require you to think outside the box in order to create a “jaw dropping” experience.
Requirements: * High commitment to client satisfaction; loves to help others.* Ability to communicate clearly and professionally, both verbally and in writing.* Strong decision making abilities; thinks and reacts quickly.* Passionate about learning and personal education.* Detail oriented, with strong communication/listening skills.* Must have a fun and energetic attitude.* Should possess a strong work ethic, be a team player and be a very self-motivated, and a driven individual.Must have 1+ years in customer service or help desk experience. Would also prefer 1+ years in sales, but not required. Mobile app usage and social media knowledge is a must. Experience with email, phone, and web support desired. Understanding of technical support issues related to phone syncing, internet connectivity, and app troubleshooting is a plus.
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