Customer Service Representative
Location: US, FL, Tamarac
Department: Call Center CSR 
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Computer Software
Function: Customer Service
Description: We are a leading outsourced contact solutions provider that specializes in creating personalized call center  solutions. We are a trusted business partner with a variety of clients across various industries including ecommerce, government, telecommunications and retail. We are currently seeking Customer Service Representatives to join our team. This is an amazing Entry Level opportunity for college students, recent graduates or experienced professionals.  You will receive in-depth training to ensure you are fully prepared to represent our clients with their customers. Our management team is fully invested in your success, and we will be there to ensure you get the coaching and development you need to be successful. Our formal development program will ensure that you are prepared for internal career advancement!
Requirements: As a Customer Service Representative you must be goal-oriented, flexible and able to accept constructive feedback with the goal of improving your performance. You must have an aptitude for learning, understanding and conveying services to customers. Superior communication skills are vital for this role. You must have excellent “people" skills and enjoy assisting customers in a friendly and respectful manner. You must possess excellent problem solving skills, with the ability to handle a variety of scenarios with the ability to “think on your feet". Ideal candidates are positive, energetic, enthusiastic and computer savvy.  Other requirements of the CSR role include:High School Diploma or equivalent certificationCustomer Service in sales, retail, food service or related experiencePrevious Call Center experience, preferredBilingual Spanish Language skills, strongly preferredMust be computer literate and able to quickly navigate in a windows PC environmentTyping skills 35 WPM Ability to talk on the phone, use a computer and keyboard simultaneouslyMust have a “can do" attitudeMust be organized, assertive and patient
Benefits: we are a dedicated family of professionals with a strong desire to deliver quality services to our clients and their customers. We promote from within and offer internal advancement opportunities to roles in Team Leadership, Management, Quality Assurance and Training. For this role we offer a competitive pay rate and comprehensive benefits package.  Our Entry Level associates who are attending college enjoy flexible scheduling and the opportunity to gain professional experience. We provide the resources, training and support you need to be successful! Our associates enjoy a fun, team oriented environment where we take part in community events and conduct team events all year round. With regular contests and bonuses based on performance, the incentive to succeed pays off!Other benefits of the CSR role include:Medical and Dental InsuranceShort & Long Term DisabilityLife InsurancePaid Time off programPaid Holidays401(k) Retirement Plan with Company MatchEducation AssistanceOther Voluntary BenefitsEmployee Recognition and AwardsPerformance Bonus for “A Player" Core Value Associate Nomination from CEOPhilanthropic driven companyAnd Much More!
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