IT Technical Support Generalist 
Location: US, CA, San Ramon
Employment type: Full-time
Required experience: Associate
Required education: Associate Degree
Industry: Hospital & Health Care
Function: Information Technology
Company profile: At Atlas Lift Tech, safety always comes first!  We are a fast growing company with an innovative vision of making Safe Patient Handling and Mobility (SPHM) programs available to hospitals systems nationwide. ATLAS is the first company offering safe patient handling and care staff training programs that protect healthcare workers and patients from the dangers of manual patient handling. Our unique team brings together bedside training, education, and program management to empower care givers to reduce workplace injuries, improve patient care, and create a culture of safety.
Description: Are you the GOTO Technical Guru?  You know the one that you call when your laptop just turns off with a full-battery or your DSL is slower than traditional mail.   Are you the ONE?  If so, we are looking for a customer service oriented IT Technical Support Generalist to provide technical support to users in Windows and Mac environment efficiently and timely. You will be considered as ATLAS' key internal technical interface solving basic technical problems and delivering support solutions. ResponsibilitiesPerform basic business and system administration taskMaintain network and PC maintenanceSupport and maintain user account information including rights, security, email and systems groupsSetup and install desktops, laptops, tablets, office phones, smartphones, printers, etc.Participate as a resource in implementation projectsAssist in application testingProvide end-user documentationWork with external vendors to resolve issues that internal resources cannotFollow up with end-users, provide feedback and see problems through to resolutionRecommend procedure modifications or improvementsEnsure confidentiality of sensitive and proprietary informationPreserve and grow your knowledge of technical procedures, products and services
Requirements: Two-year or four-year degree in a technical field such as computer science, management information systems, information technology or engineering3 - 5 years of relevant technical support experience with DSL, ISP, TCP/IP networking and related network services (i.e., DNS, SMTP, DHCP, etc.)Working knowledge of basic OS system administration (i.e., UNIX and/or Microsoft) & of databases and SQLKnowledge of configuration and troubleshooting of mobile device hardware (Windows, iOS, Mac OS X, Android)Familiarity with IT support industry and its' concepts, practices and procedures Experience with installation, configuration and troubleshooting of audio/video equipment including teleconferencingAbility to lift at least 50 poundsExperience focusing on user-software test evaluation / operational methodology in a networked environment is strongly preferred
Benefits: At Atlas Lift Tech we are innovators and we value individual contributions! We encourage continued education, priding ourselves on offering re-certification assistance. We offer a competitive compensation package based on your valuable experience.Other benefits include:Health Insurance for full-time statusSick / Vacation / HolidaysFlexible Spending AccountCommuter BenefitsPromotional opportunities for driven employeesFree Health ScreeningsFree Yearly ImmunizationsInnovative environment
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