Community Manager
Location: US, CA, San Diego
Department: CUSTOMER X TEAM
Employment type: Full-time
Required education: Bachelor's Degree
Function: Marketing
Company profile: At HoneyBook we’re re-imagining the events industry and building a product that is already changing the world for some of the top event planning celebrities in the nation. We’re a well-funded and growing team of 20, passionate about creating the happiest customers in the world. Inevitably this involves a lot of champagne and macaroons, but it’s always our gorgeously designed product that generates the most smiles.
Description: The City Manager role is one of the most essential roles in supporting HoneyBook’s rapid growth and city expansion. We’re looking for a fearless leader to launch our product and community in your city. This role will sit at the intersection of all segments of the HoneyBook business: marketing, sales, customer success and product.ResponsibilitiesSpearhead and own customer growth and targets in your city by working closely with sales and customer success.Use multiple channels (e.g. direct outreach, social media, events, partnerships) to build community and generate leads.Identify key influencers and hot spots in your city and champion HoneyBook as the thought leader and “hub” for event professionals among those influencers.Network intensively: attend industry and networking events; join local groups; host HoneyBook events; find local branding partnerships; nurture local press relationships where appropriate.Steward potential customers through every step of the sales process and work closely with Customer Success for successful hand-off and onboarding.Be the face of HoneyBook throughout the local community.Your CharacteristicsThirst for learning: you get excited about diving into new and unfamiliar territory, making sense of it, and figuring out what it means to our business. Adap- tive and introspective; willing to learn and teach.Analytical horsepower: you are able to perform qualitative and quantitative analysis.“Big picture”-to-precision mindset: you understand and care about the details that matter, whether in process or communication, you can go deep—but you can also step back and examine the way the details play out across the business.Maintain positive attitude even in stressful situations.Incredible intuition and emotional intelligence; ability to listen for what is spoken and not spoken; a student of behavioral economics.
Requirements: You are very well networked in the events and weddings space, ideally because you have worked in the industry and are active in industry groups and associations.You have previous entrepreneurial experience, whether in an actual startup or through side projects.Previous sales experience managing a pipeline of customers from beginning to end, and reporting on progress.Professional experience - 5+ years of events experience (preferably sales and/or marketing), and bachelors degree.You are the ultimate extrovert and extremely personable.Unparalleled written and verbal communication skills, with a keen attention to detail.
Benefits: Full Medical, Dental and Vision BenefitsUnlimited Vacation401kLots of celebrating and a host of great startup benefits!
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