Customer Service Technical Specialist 
Location: US, NY, New York
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Financial Services
Function: Administrative
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Technical Specialist will be based in New York, NY. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities Include:Review, prioritize and submit print requests from mainframe, mini-server, desktop according to complexity and urgency. Ensure that the output is quality checked and accurately meet the instructions as submitted.Deliver print jobs within established timeframes. Maintain logs of all work submitted and completed including service logs.Responsible for minor maintenance of reproduction equipment by solving paper jams, placing service calls and conduct routine cleaning.Take meter reading of each duplicating machine on a daily basis. Monitor inventory of print supplies, stock paper and toners.Inform clients of estimated completion time, when unclear of instructions, when there is a delay in service or when a specific service cannot be provided. Work with client to resolve complaint to client’s satisfaction.Help to open and close the print center. Assist in keeping the center neat and professional looking. Assist the Manager with processing of monthly bills. Review logs and other paperwork for accuracy and completeness. Fill in for Supervisor in his/her absence.Where high speed, high volume digital publishing printers are used, using printer software, make adjustments to image quality, create folders and directories for print on demand orders. There may be special request by client for specialized type of printing e.g. large paper printing, poster copying, manual/handbook sized printing.Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.  
Requirements: Required Qualifications:Minimum of 3 years customer service or office experience in a fast paced environment requiredExcellent verbal and written communication skillsWorking knowledge of using Microsoft Outlook requiredWorking knowledge using Microsoft Windows requiredKeyboarding and windows environment PC skillsAbility to effectively work individually or within a team in a fast paced environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policyWillingness to cross-train for other job functionsHigh school diploma or equivalent (GED) required 
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