Customer Happiness Technician (cell phone & tablet repair) for growing Seattle startup
Location: US, , 
Employment type: Part-time
Required experience: Associate
Required education: High School or equivalent
Industry: Computer Hardware
Function: Customer Service
Description: Local, growing startup See Jane Fix is seeking experts in cell phone and tablet repair for our growing client base in the Greater Seattle area. Partnering with some of the largest employers in the Northwest, See Jane Fix addresses the need for device repair services not restricted by a retail environment. Our mobile Customer Happiness Technicians are dispatched to businesses throughout the Greater Seattle area and are responsible for bringing back the smiles to our customers’ faces once again!See Jane Fix is an alternative to waiting for hours for a Geek Squad or Apple appointment, as well as a solution for companies not wanting to throw away devices that are no longer covered by warranty. Team Members at See Jane Fix are dedicated, engaged and customer-service oriented technicians who pride themselves on pleasing our customers and are continuous learners who are excited to learn new fixes for the constant stream of new devices on the market.See Jane Fix is poised for accelerated growth and we are excited to share this newly created opportunity with you. As a Customer Happiness Technician, you will be helping your customer fix their tablet, smartphone or other electronic device in a timely and engaging manner. You will be sitting one-on-one with your customers and walking them through your process. We believe transparency in device repair is what is lacking in our industry and we firmly believe in educating our clients on how we do our job! If joining a fast-growing startup in a high demand excites you, please contact us for a brief interview. About See Jane FixIn 2013, Alex McConnehey cracked her iPhone screen and she took it to a friend to get it fixed. But instead of just fixing her phone, Alex was offered a job instead. With little more than curiosity and a will to learn, Alex rose to the challenge and learned how to fix not only cracked screens, but also every type of damage including water damage, typical in our damp Northwest environment.After many hundreds of repairs, Alex discovered the untapped market for cell phone and tablet repair and created See Jane Fix. Now a small yet growing company on the verge of explosive growth, the company is now in need of Repair Technicians AKA Customer Happiness Technicians to work with both corporate and residential customers.Thanks for your interest!The See Jane Fix Team
Requirements: Engage with clients in a positive and professional manner befitting a Customer Happiness TechnicianDiagnose, troubleshoot and repair all types of cell phones and tablet to “like new” conditionPerform complex repair and replacement to the component levelPerform component repairs including screen repairs, function key replacements, housings and batteries.Maintain accurate customer recordsInstruct customers on proper use of cell phones and other devices Customer service experience in a retail environment (Geek Squad, Apple, Radio Shack, Best Buy are ideal)Consultative, collaborative customer service styleExperience working on Apple, Samsung, HTC, and Motorola devices is highly preferredSoldering skills preferredExcellent technical troubleshooting skillsStrong attention to detailExcellent problem solving and analytical skillsStaying current on new device technologyEntrepreneurial, self-motivated and goal-orientedDesired Skills & ExperienceCustomer service experience in a retail environment (Geek Squad, Apple, Radio Shack, Best Buy are ideal)Consultative, collaborative customer service styleExperience working on Apple, Samsung, HTC, and Motorola devices is highly preferredSoldering skills preferredExcellent technical troubleshooting skillsStrong attention to detailExcellent problem solving and analytical skillsStaying current on new device technology
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