Technical Solutions Engineer
Location: GB, LND, London
Employment type: Full-time
Required experience: Entry level
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Information Technology
Company profile: Adbrain is at the forefront of the data-driven, multi-screen advertising revolution. Powered by the latest technologies in artificial intelligence and deep learning, the Adbrain platform turns data into actionable insights, allowing advertisers to connect in real-time to their audiences, no matter what device they’re on. We’re a high-growth enterprise technology company, backed by leading institutional investors, with offices in London and New York.
Description: OverviewAdbrain is at the forefront of the data-driven, multi-screen advertising revolution. Powered by the latest technologies in artificial intelligence and deep learning, the Adbrain platform turns data into actionable insights, allowing advertisers to connect in real-time to their audiences, no matter what device they’re on.We’re a high-growth enterprise technology company, backed by leading institutional investors, with offices in London and New York. Adbrain offers a unique and exciting opportunity to learn, hone your skills and achieve real ownership while working with a team of talented entrepreneurs, engineers and designers.Core ResponsibilitiesAct as the primary technical resource in support of pre and post sales activities, proposing strategic solutions, addressing challenges and product related questionsBuild and extend relationships with high-profile partners to drive customer satisfaction and retentionResponsible for the integration of customer data and applications with Adbrain platform and commit to the successful deployment and use of solutionPartner internally with product and engineering as the client’s technical liaison to troubleshoot any technical challengesEnsure customer requests are escalated within SLAsEducate customers on new products and features using various methods (e.g. knowledge sharing sessions, product demos, etc)Liaise with client, client services and product teams to provide product feedback and enhancement sessionsCommunicate new feature and integration requests from customers to Product Manager and contribute to an efficient tracking system for reporting, tracking, and prioritisation of requestsParticipate in product related and strategic customer meetings (i.e., quarterly business reviews)Initially this will be a pre and post-sales role so will be required to attend prospecting client meetings and assist with RFPs Requires some travel (~20%)
Requirements: RequirementsBachelor’s Degree in Computer Science, Business, Engineering or related preferred3+ years experience in a technology related field, managing high-profile customersAdvanced knowledge of advertising exchanges, mobile platforms, online advertising technology and systemsAbility to prepare and present technical material to peers, clients and non-technical audiences in an efficient and cohesive mannerA passion for high-growth, early stage companies and a clear understanding of how to operate in such organisationsAbility to multi-task with tight internal and external deadlinesStrong organisational, analytical, and time management skillsA team player, a self-starter, and a passion to succeedExcellent written and verbal communication skillsFrench, German, Italian language skills is a plus
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