Reservations Team Leader
Location: GB, LND, Notting Hill
Department: Sales
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Leisure, Travel & Tourism
Function: Sales
Salary range: 24000-29000
Company profile: We're hiring!AvenueStory is a concept driven by people, a team that thrives by delivering results, making people happy and achieving targets. We always need talented individuals to help us grow, develop and improve our service. If this sounds a bit like you, we invite you to be part of our international and dynamic team.Avenue Story offers chic apartment accommodation in Paris and London for leisure and business short term stays - a redefined travel experience, enabling guests to stay in unique surroundings and explore each city like a local. Our offer also include personalized local concierge service, helping each guest plan all stages of their trip. See what we do here.        
Description: As our team is growing we are looking for a dynamic, hands on, charming Reservations Team Leader to add to our growing and motivated team. As a successful Reservations Team Leader based in our London Head Office you will be responsible for managing a team of sales executives in a telephone sales environment. With your background experience and forward thinking attitude you will be setting sales targets and KPI's, managing staffing rota and performance reviews regularly. You thrive to deliver excellent customer satisfaction and you will regularly measure key indicators of our guests satisfaction. You will also take hands on approach and be proactive in assisting customer enquiries and turning these into bookings. You will have had previous experience either as an Assistant Manager / Team Leader/ Branch Manager in the travel industry recently. An idea of day to day functions you will become expert of. Analyse the business and adjust sales functions to improve returns, bring extra value and deliver excellent customer experience. Motivate, inspire and train sales staff to handle inquiries and deliver results. Implement effective structures, utilise metrics and anlytics to maintain visibility over performance. Your natural style is to insipre confidence and trust in AvenueStory offering across multiple channelsIdentify, test and measure creative ways to increase customer aquisition across the boardForecast seasonality, business changes, outside influences and areas of improvementAnalyse marketing functions to ensure AvenueStory is correctly and adequately represented across all channels. Monitor reports on exposure of AvenueStory offering across multiple digital and traditional channels. Working closely with Marketing Executives on effectively communicating promotions and offers of our product
Requirements: Proven experience in motivating, leading and building a strong sales team. You know how to identify the skills and aptitudes of your team and identify exceptional talent within your team our outside. You are able to identify particular characteristics of our target market and how to deliver the exact service they expect and then aim even higher. Confident, outgoing and assertive you will not rest until your numbers align in the right order. Able to handle a fast paced, pressurised environment Commercial accumen, you are able to understand what a start-up requires, how to analyse our past, implement future strategies whilst making strong decisions. Self motivated and target drivenAssertive communication, able to relate and adapt to changes quicklyAbility to produce accurate reporting and management informationYou should be:- Entrepreneurial and have a high spirited attitude- Patient, reassuring and tenacious, quick at finding solutionsPrevious Experience:- Minimum of  2 years work experience in sales within travel/hospitality industry and minimum of 1 year in a managerial or team leading role. Education:- A good degree in business, language or tourism studies background is welcome but not essential as long as you have impeccable communication skills, drive, charm and tenacity.
Benefits: This is an excellent opportunity for a charming, persuasive and personable sales professional to work with a like-minded growing company. Working within a small, young dynamic team in a rapidly expanding start-up, almost too much responsability at times. Trips to Paris and other destinations of AvenueStory interest, event invitations, training on and off site. SALARY: 24K - 29K + bonus and excellent benefits ( 55K OTE )    
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