Technical Solution Consultant
Location: US, IL, Chicago
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Information Technology
Salary range: 80000-105000
Company profile: Retailers around the world are constantly working to keep customers coming into their stores. It’s not a new challenge, but it’s one that’s getting harder and harder. With increasing numbers of competitors across all sectors and the added competition from online business, today’s retailer needs to work even harder for foot traffic.We set out with one simple goal: to give retailers an advantage in this ever-toughening market.We’re team of people that are passionate about technology and innovation and we saw a massive opportunity for retailers to be making use of the advantages that mobile affords them.Our head office is based in Auckland, New Zealand where our development team and much of the business’s management team are based. We also have staff and offices in Australia, United Kingdom, Singapore and The United States.
Description: Job Title: Technical Solution ConsultantDepartment: EngineeringReports to:   head of Service DeliveryLocation:      VMob office in Auckland/Tokyo/London/Sydney/Chicago/New YorkSummary of role and main responsibilities      The individual will work closely with our global Customer Retention, Technology, Engineering and Support teams and will be a Subject Matter Expert responsible for advising and supporting our customers in the region, and providing local customer and partner technical liaison for new customer deployments of our cloud-based software platform.Job Purpose & Responsibilities   The Tech Solution Consultant will become a Subject Matter Expert in the functionality, architecture, APIs, and underlying technology of VMob’s solution, and be responsible for scoping new requirements, analysing the integration with other systems, and leading the investigation and resolution of any technical issues.Manage the local technical client relationship, ensuring any operational or technical issues which arise are resolved.Investigate client requests, incidents, and problems. Analyse options, and propose solutions.Direct and support the VMob backend engineering team, and the mobile SDK/app development team, by presenting client requirements, priorities and feedback.Represent VMob in client presentations, meetings, workshops.Contribute across all functional disciplines as required for VMob to achieve its objectives.Build and maintain strong relationships with key stakeholders within client, partner and supplier organisations.The individual must have a sound understanding of, and experience with:Requirements for the role- the software development project lifecycle.- requirements analysis and user testing techniques.- project planning, reporting and incident management- customer relationship management.The individual will be an independent-thinking technical generalist, with trouble-shooting skills and familiarity with- cloud-based software technologies and web services APIs- databases- mobile appsIdeally you will also have experience in:Microsoft Azure and Azure-hosted database technologies such as Blob and Table storage, SQL Personal Competencies5 years+ experience in software projects with a software vendor - IT support, development and/or systems integrationA problem-solver. Very comfortable analyzing highly complex requirements and problems.Communication and leadership skills. Must be effective at coordinating virtual teams and resources.Flexibility and a willingness to contribute in all areas of the business as required.Must have the maturity to be self-sufficient in client engagements.Excellent communication skillsA professional, rational and structured approach.A willingness to travel to meet customers throughout Europe regularly, and further afield on occasion, to meet client needs and company objectives.Must have high energy levels and a passion to help grow a world-class start-up into the global market leader in our target market.University degree in a Science, Information Technology or Engineering disciplineEducation   
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