Product Manager
Location: GB, , Madrid, Spain | London
Department: Product Development
Required experience: Associate
Industry: Computer Software
Function: Product Management
Company profile: Glownet is the UK startup that is revolutionizing the live event experience for promoters, festival goers, caterers and sponsors. We use the power of RFID technology to deliver access control, cashless payments, crew management, social media activations and customer insight solutions for music festivals and other outdoor events. We believe that the right technology allows to let visitors enjoy the amazing events created by talented promoters in a hassle-free way without the queues, theft and fraud affecting the event.Over the past 2 years we’ve gained significant traction in the UK, the Netherlands, Spain, Taiwan, Turkey, Malaysia and recently delivered our cashless solution to all 26,000 attendees at the Rhythm & Vines festival in New Zealand. We closed an investment round worth over £1 mln in early 2014 and are now investing in our core team whilst we continue to rollout our business across Europe and other markets.Our international team members come from New Zealand, UK, Russia, Spain, Australia, Hungary, Netherlands and we have friends across the globe. The Founders have 7 years of experience running large scale events so we do understand the pains and desires of our customers. We have built the market’s best-in-breed products specifically tailored for the live events industry and now we need you to enable the fast growth of our business while continuing to focus on innovation!Please use "Want to contribute in another role?" link on the right panel to share your CV with us if your interest and profile doesn't match any of listed jobs. You can ask clarifying questions at #EMAIL_8caf23b7dfd6beb1d94648ed0cb768c7f624b9d261d32a5d891cd379ec89a8b0#, but please note that applications are not accepted via the e-mail.
Description: SummaryAre you a meticulous end user advocate, a highly structured thinker and a natural coordinator with a passion for great technology products?As the Product Manager your strategic objective is to transform our most advanced product into a highly scalable robust package that can be delivered into multiple events across the globe every weekend while enabling faster and more reliable innovation. Your energy will be key to support the migration of our software development from our outsourced team to in-house. You will serve as the CTO's second-in-command and work directly with the Founding team. You keep open lines of communication, are a self-starter, develop solutions for key business problems and will build an international cross-functional career.We have options for you to be based either in Madrid or in London. Location options will be discussed with successful candidates, however be prepared to enjoy visiting both cities regularly wherever you are located as well as travelling to numerous exotic locations around the globe. The job DESIGN SOLUTIONSUse your technical background and excellent understanding of our unique business to see the world and collect first-hand feedback from all types of users and stakeholders to understand their expectation and experience with our productDesign software solutions by writing amazingly clear user stories and creating user journey flows. Draft UI sketches to achieve maximum value for the client and great ease of use for scalability.Use your understanding of the risks of deploying new features in financial software used by inexperienced users in an unpredictable environment and suggest how can we improve the QA process. Create automatic alerting tools and visual reports to allow potential bugs, transactions inconsistencies or risky situations to surface early in the cycle and be highly visible for us to take immediate action and ensure that live deliveries are flawless.ALIGN THE TEAM AND INFORMATIONBecome a primary communication champion between the management team and all software developers who are currently working here in Madrid. Communicate user stories and acceptance criteria in person and in a visual way so that we can ensure the high quality of our softwareBe an excellent coordinator and organiser of information to make sure ideas, bugs, new product features and internal manuals are well documented in a known place, accessible when needed by all members of the teamProactively create information loops between everyone on the team about the way system is used, what engineers are doing, the bugs identified and customer feedback. LEAD A VARIETY OF STARTUP PROJECTSTake ownership of and be proactive in leading high-impact projects that come up as business priorities and allow you to engage yourself in matters outside of a usual Product Manager role. This includes helping the team manage delivery at festivals, organising QA parties, testing brand new hardware etc.Keep an open mind as sometimes the next product step is not internal development but rather a partnership, use of an SaaS product, use of different hardware or a change to the delivery process. Introduce change in the company by rolling out new tools (e.g. for bug tracking), changing internal processes (e.g. how we collect feedback during the festivals), introducing new habits (e.g. sending regular e-mails about new product features to the team and key partners) etc.
Requirements: Fluent written and spoken English is a mustFluent Spanish / any other language will be useful, but not required
Benefits: We are open to considering candidates enrolled in post-grad / masters / MBA degrees for part-time arrangements with the aim to join the team after graduation.Rewarding design challenges – delivering new technology into unpredictable outdoor environments with inexperienced temporary staff and many thousands of end users is challenging. It requires difficult technical and architectural problem solving abilities. We’re delivering something new to the world and you will be an integral part of this industry transformation.Unique professional growth – we’re a smart, diverse, ambitious and hard-working team. We guarantee you’ll develop your skills, and your cross-industry and cross-functional knowledge immeasurably.Startup culture – we work in the music festival industry where our clients’ business is delivering entertainment. We work hard, however in many ways this doesn’t feel like work. You’ll be given plenty of opportunity to travel and direct your work according to your passion.We have offices in London and Madrid and tend to deliver projects to our clients in the summer months, either in the Northern or Southern hemispheres. We offer a competitive salary and generous benefits too 
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