Community Engagement Manager
Location: GR, I, Athens
Employment type: Full-time
Required experience: Mid-Senior level
Industry: Internet
Function: Marketing
Company profile: Who is AbZorba Games?Founded in 2011 we pride ourselves on creating superb, high-quality multiplayer games that entertain and engage gamers all across the globe. We focus on excellence of execution and push ourselves hard in this fast moving industry whilst enjoying every minute.In our three years we have:Launched our flagship Live Blackjack on Android attaining over 2m gamersAmassed over 5 million installs and still growingAttained the #1 Casino Game iTunes USAExpanded our Hub of Fun™ games portfolio to 17 published gamesGrown our talented team to ten - so farCo-Founded the industry facing International Social Games Association (ISGA)What are our core values?Our core values are integrity, passion and innovation and reward those who bring these attributes to the team. We demand the highest standards in creativity, quality and commitment in ourselves and of our products.What is AbZorba offering?A world leading gaming company renowned in its sector for quality gaming products in a fast paced, hot sector. We pride ourselves on being a dedicated passionate team ready to grow still further and yet with a fair and ambitious work ethic.We provide competitive compensation and rewards with personal and company bonus schemes in place - we reward when ever we want and can not just at the end of the year.We have just moved to light, new offices in the heart of Athens furnished with amazing Mazi Mi chairs, yes we take your sitting seriously. We have also included the all important and inevitable techie creative area with an over-used foozball table!
Description: Community manager for both the in-game and external communications with our entire gamer environment.Mange the day-to-day running of all the social channels and serve as the online voice of the brand, responding to and engaging with fans in a pro-active approach.You will need to be an internal champion for social media making sure they are used in a strategic, streamlined and integrated way. You will also be responsible for helping gamers who request help or communicate with us for special request.What will I be responsible for? In game and out-of-game community communicationsVIP Concierge suite – a new high roller service suiteCRM – on social pages including Facebook, Twitter, YouTube, Pinterest and moreSocial content creationMessage boards, Blogs, Chat rooms, Game reviews sitesEmail marketing creation, database management and growthWriting and publishing posts in social media including Facebook, YouTube and othersCreating engaging content including tutorials, text & video, for our games and posting to social mediaRe-engaging users by running social media or email campaigns, measuring their performance and optimizing our social media approachWorking with product managers and sharing ideas on how games can use social features and increase virality and k-factorResponding to questions/posts/messages in social mediaResponding to queries/complaints through supportFiltering user requests to either respond or forward to the technical support teamProviding efficient assistance to users who experience trouble with all aspects of the game via email or private messages in EnglishHelping AbZorba develop and maintain good customer relationships by retaining current users and by attracting new ones as well as converting non-paying users to paying
Requirements: Strong understanding of all social platformsProven track of managing different social media channelsPlanning and organizational skillsExperience of community management and social media monitoringExcellent communication and copy writing skills in EnglishA good understanding of Facebook and Twitter advertisingExperience in social media reporting toolsPresentation skills
Benefits: Who is AbZorba Games?Founded in 2011 we pride ourselves on creating superb, high-quality multiplayer games that entertain and engage gamers all across the globe. We focus on excellence of execution and push ourselves hard in this fast moving industry whilst enjoying every minute.In our three years we have:Launched our flagship Live Blackjack on Android attaining over 2m gamersAmassed over 5 million installs and still growingAttained the #1 Casino Game iTunes USAExpanded our Hub of Fun™ games portfolio to 17 published gamesGrown our talented team to ten - so farCo-Founded the industry facing International Social Games Association (ISGA)What are our core values?Our core values are integrity, passion and innovation and reward those who bring these attributes to the team. We demand the highest standards in creativity, quality and commitment in ourselves and of our products.What is AbZorba offering?A world leading gaming company renowned in its sector for quality gaming products in a fast paced, hot sector. We pride ourselves on being a dedicated passionate team ready to grow still further and yet with a fair and ambitious work ethic.We provide competitive compensation and rewards with personal and company bonus schemes in place - we reward when ever we want and can not just at the end of the year.We have just moved to light, new offices in the heart of Athens furnished with amazing Mazi Mi chairs, yes we take your sitting seriously. We have also included the all important and inevitable techie creative area with an over-used foozball table!
Fraudulent: 0