VP Client Success
Location: US, NY, New York
Department: Client Success
Employment type: Full-time
Required experience: Director
Required education: Bachelor's Degree
Industry: Internet
Function: Customer Service
Company profile: Namely is the leading end-to-end HR and payroll platform for growing companies. Offerings include human payroll, benefits administration, time management, human capital management, performance management, and employee engagement. In addition, each company is assigned its own account manager, available 24/7 for ongoing support and training for each of Namely’s features. Namely is used by some of the world’s most innovative and exciting companies from many industries, including media, technology, commerce, and professional services.
Description: About Namely and Our Team:Namely is the HR Platform for companies serious about growth. Our clients get more than just HR software - they get a cloud-based, complete platform to manage their entire company. In the past, growing companies depended on multiple systems to manage all their HR tasks. In contrast, Namely offers an end-to-end integrated platform so employees and managers only have to remember one login and take care of all their HR needs.So, why work for us? Because we think big - we’re growing our enterprise-wide solutions, and expanding our amazing team. We know that people are as equally important as product. We treat people like grownups, and have all the perks you’d expect out of a made-in-NY startup. We believe in our product, and we live our our values.Job Description:We’re looking to hire a VP, Client Success who has a proven track record in developing, scaling and leading a world-class client success organization.  In this role, you will build and manage the team responsible for ensuring our new and existing clients have the best possible experience with our Human Capital Management software.We are proud to be the HR platform for some of the world’s most innovative companies - so it’s critical that those companies are enabled to utilize Namely’s products to their fullest potential, and have an amazing client experience. Come join us to:Lead, grow, and develop the team responsible for supporting clients from onboarding/activation through day-to-day activities.Act as a strategic partner between the client and internal leadership, ensuring smooth implementation and best-in-class account management.Build strong client relationships at all levels of client organization.Attract and retain team members - our client base is growing, so we’re growing this team accordingly.
Requirements: We’re looking for someone who has most or all of the following experience and traits:Proven success as an effective people leader in a client services organization.Track record cultivating teams who provide the highest level of customer service with uncompromising integrity.A blend of big-company business and process management experience, with the ability to translate needs to entrepreneurial/startup organizations.Outstanding client relationship and consulting skills. You are able to juggle multiple priorities and know when to delegate, and when to take direct ownership.Strong recruiting and team-building skills.Bachelor’s Degree required; MBA preferred
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