Service Delivery Manager 2 
Location: US, NC, Charlotte
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Financial Services
Function: Management
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Service Delivery Manager 2  will be responsible for all aspects of the contracted site services (Print & Mail Operations) and working closely with the on-site Novitex team. The ideal candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates.Administrative - Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety & security procedures.Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations.  Ensure service levels are clearly communicated, understood, and performed by on-site staff.Coaching & counseling - create a positive atmosphere of professionalism and support.  Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources.Personnel Management - Performs all functions in HR Access to include time and payroll authorization, training approval and vacation approval.  Duties also include hiring and termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager. Reviews monthly P & L statements for accuracyManages expensesClient Satisfaction
Requirements: Qualifications:Proven leadership experience required; minimum 5 years managing at least 10 employeesManagement experience in multi-service environmentEffective client relationship building skillsEffective written and verbal communication skills; proven analytical skillsExcellent planning, prioritization and organizational skillsProven experience in high volume/fast paced environmentAbility to resolve issues without management supervision requiredAccountability a mustProven experience in achieving financial goals related to revenue and profitabilityComputer proficiency in email environments, MS Word, Excel or similar programsAbility to administer Company policies and safety regulationsDemonstrates good judgment under pressure, and works well in a multi-tasking environmentHigh School Diploma or equivalent (GED) required
Fraudulent: 0