Technology Training Facilitator
Location: US, FL, Fort Lauderdale
Description: The position works to identify and advocate for new and/or modified IT services that will be required to support evolving instructional activities. This position engages regularly with the CIO on forward-looking strategy for Instructional Technology. The ITF position reports to the Assistant Director for Outreach and Engagement, who reports to the Director of Engineering IT Shared ServicesSpecific duties and responsibilities include:Meet regularly with researchers, instructors} to learn about and understand their current and future instructional activities and needs, without assuming any particular solutions.Provide instructors with information on services and resources available to them at the local, campus, regional, and national levels.Assist instructors with identifying technologies, resources, and services to support their instructional activities. Connect them to identified resources and services as well as experts on and off campus who can assist with using those resources and services.Maintain the confidentiality required by each instructor regarding the information shared about their instructional activities.Maintain awareness and understanding of the general instructional activities within Engineering at Illinois.Stay current with trends in both instruction and information technology that may impact future needs and interests of instructors.Provide assistance to instructors for dealing with University policies and state laws regarding information technology (e.g. data security, access controls, licensing, accessibility, privacy).Identify gaps in available IT services and resources based on feedback from instructors about their needs and develop proposals, position papers, and whitepapers to define the requirements for services and resources to fill these gaps.Actively advocate for the creation of services and allocation of resources to fill identified gaps.Serve as an advocate for the student experience with instructional technology.Build and maintain a network of IT professionals on and off campus who do similar work.Maintain technical skills through regular professional development.Other duties as assigned.Job Requirements To be considered for this position, you must meet the following requirements:Strong active listening skillsDemonstrated ability to build professional networks and relationshipsExcellent communication skills (oral and written)Demonstrated requirements gathering skillsFamiliarity with existing IT services and solutions in support of instructionAbility to translate IT issues and services for non-IT audiencesAbility to perform in-depth research on topics and issuesExcellent analytical and problem solving skillsProven record of customer service excellenceDemonstrated ability to work independently, prioritize requests, and escalate appropriatelyDemonstrated passion for learning about technologies related to education and assisting others with using them in support of their educational activities.Preferred qualifications include:Professional experience and/or training in facilitationAdvanced business analysis, project management, and/or planning skills or certificationExperience writing technology proposalsFamiliarity with grant proposal writingFamiliarity with campus instructional technology resourcesFamiliarity with university policies and state laws related to information technology and instruction
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