Operations Manager
Location: US, CA, San Francisco
Department: Operations
Employment type: Full-time
Company profile: The RealReal is changing the way people buy and sell luxury items. The leader in luxury resale, the company is a full service retailer offering customers authenticated, pre-owned, designer brands including Chanel, Hermes, Louis Vuitton , Gucci and Cartier, all at up to 90% off original retail. The RealReal takes possession of all items prior to sale in order for its merchandising team, authentication specialists and skilled gemologists to evaluate each item. The company also offers buyers merchandise returns, with an in-house customer service team available to answer specific product questions.
Description: We are looking for a full-time Operations Manager to join our operations team in our high volume West Coast distribution facility.  The RealReal is the country’s largest online luxury consignment marketplace.  Founded in 2011, we are one of the few online resellers to authenticate and photograph every piece of merchandise on our site.  In addition to winning POSH and Fashpreneur Awards, The RealReal has been featured on The Today Show, USA Today, Fortune, Glamour, and Elle.Responsibilities:Responsible for full spectrum outbound supply chain management and internal process controlOversee inventory managementNew and returned product restockCycle countingWarehouse layout optimizationOutbound fulfillment activities Staff management: duties include hiring, scheduling, training, and performance evaluationsPick, pack, ship ordersShipping and carrier (UPS/FedEx/DHL) experience a plus but not necessaryEnsure all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulationsEnsure all established costs, quality, and delivery commitments are metPerform administrative activities associated with the effective management of warehouse operations, including maintenance, housekeeping, and organization Skills & Qualifications:Extreme attention to detailWorkflow and process management experienceExperience managing a staff of at least 3 supervisors and 20 direct reportsExtensive experience with Microsoft Office—Excel, Word, PowerPointExperience using web-based softwareAgile, dynamic, problem-solving mindsetCollege degree preferredExperience in a fulfillment environment a plusCompensation: $55,000-60,000 annually*This position is located in San Francisco, CA ABOUT THE REALREAL    The RealReal is the leading full service online luxury resale marketplace.  Only The RealReal offers customers access to authenticated designer fashion and fine art in curated sales. Our designer brands include such leading names as Chanel, Hermes, Louis Vuitton, Gucci and Prada, all at up to 90% off original retail. Our fine art offerings include paintings, drawings, prints, photographs and sculpture from the Modern, Post-War and Contemporary eras.  The RealReal takes possession of all items prior to sale in order for its merchandising and curatorial teams, authentication specialists and skilled gemologists to evaluate each item.We have an award-winning leadership team with a proven track record of success and we are experiencing hyper-growth. This is a unique opportunity to be part of a VC funded start-up that is changing the marketplace. The RealReal offers competitive salary, stock options, 401k with company match and a full menu of benefits.  Join our team and make some history! Find us: #URL_21260ee3ae8f5b50e570c025c5c70479c7e269db690671c2b754afbbc289094b# Follow us: #URL_07ff87d4f3e227140fbaff9ce59c904e9884bba1af27c4220bf2a3c52758cf3d# Like us: #URL_d6efe0bfcf0ce5500588f67e335a7f88f4607ccbe3373bfef826329aa2822886# Follow us: #URL_572917c7522fa686a8ee1e7fb2ff015f21284241410ac0978ede1254de831af0#
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