Customer Service Technical Specialist 
Location: US, OK, Tulsa
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Education Management
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Technical Specialist will be based in our Tulsa, OK. The right candidate will be an integral part of our team and its continued growthResponsibilities:Data entry for work tickets and for reportsAssisting customers via phone and in personSupporting Copy Services at the customer service counterContacting equipment providers for service as necessaryOrdering supplies and keeping track of inventoryMaintaining all logs and reporting documentation; attention to detailHandling time-sensitive material like confidential, urgent projectsMaintaining the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrating flexibility in satisfying customer demands in a high volume, production environment Consistently adhering to business procedure guidelinesTaking direction from supervisor or site managerParticipate in crosstrainingAdhering to all safety proceduresPerforming other tasks as assigned Secondary Responsibilities:Answer phones and any questions or information needed by the customerTyping as neededHelp to prepare reports by entering dataHelp with spreadsheets as neededLiaison with Copy Services Team Lead to make sure that work is submitted properlyKeep DPS team informed of all work accepted for their area – tracking this within the departmentHousekeeping for DPS – making sure that the areas are clean and sharp for our customers
Requirements: Required Qualifications:Minimum 1 year customer service related experience required requiredMinimum 1 year of administrative work within a business or production environmentStrong working knowledge with PCs and WindowsStrong working knowledge with MS OfficeAbility to interface with end user in professional manner, sense of urgencyMust be able to work well with customers and be able to handle a fast-paced environment.Excellent communication skills both verbal (telephone and face/face) and writtenAbility to effectively work individually or in a team environmentMust have the attention and awareness of details for the specifications of print projects.Competency in performing multiple functional tasksAbility to meet employer's attendance policyLifting and/or moving items up to 50 pounds or the maximum allowed by current State Law with or without accommodationsStanding and/or walking for long periods of time with or without accommodationsPreferred Qualifications:Experience in copy or print production is preferredMinimum of 1 year related experience preferred (Administrative work)Knowledge of hardware/software a plus (Adobe Photoshop or InDesign, MS Office/Mid level, Access experience a plus)Graphic arts and/or Pre-press would be a plusHigh School Diploma and College degree Equivalent preferred but not required
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