Customer Service Associate 
Location: US, DC, Washington
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Legal Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Washington, DC. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities include, but are not limited to: MailroomOperate mailing machine automatic equipmentPick-up and deliver mail, parcels, copy jobs and to customers.Handle time-sensitive material like confidential, urgent packages.Order and stock supplies for the Mailroom, kitchen, printers and copiers.Lift large bundles of mail, overnight packages and shipments of paper, push a mail cart on delivery roundsSuccessfully utilize and maintain logs for accounting tracking methods .FacilitiesMove boxes & paper within the officeAssist in relocating office furniture and materials as neededPerform general facilities tasks as assignedPick-up shredding boxesAssist with audio-visual set upsHospitality Perform hospitality duties e.g. set up beverage service in conference rooms (coffee, tea, ice water) replenish as needed, put room in order after meetings (push chairs back in, break down the food & beverage set ups)Receive and set up catering food deliveriesHospitality also includes cleaning duties in the kitchenettes: clean counters, empty out/clean fridge, clean out microwaves, clean coffee machineMaintain the kitchenettes ( keep supplies neat and re-order from vendor when low)  load & empty dishwasher as needed or per schedule, restock supplies, make coffeeReception DeskBack up front desk receptionist for lunch and breaks or as needed, must have excellent verbal communication skills, speaking clearly and distinctly while using professional phone mannersCopyAbility to produce quality copy and print work on time.Must be experienced in digital print applications in regards to various Multi-functional devices. (knowledgeable about scanning files to PDF)Proficient in Utilizing Microsoft Office (Word, Excel, and email).Key-Op copier equipment. (clean glass, reload paper, clear jams)Maintain all logs and reporting documentation; attention to detail.Customer ServiceAbility to multi task: between copy, mail & hospitality duties during the dayMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.Demonstrate flexibility in satisfying customer demands in a high volume, production environment.Consistently adhere to business and safety procedures and guidelines.Participate in cross-training.Take direction from Lead, Supervisor or Site Manager as required.Appropriate business attire is essential 
Requirements: The successful candidate must be able to demonstrate the following qualifications:High School Diploma or equivalent (GED) requiredMinimum of 1 year customer service related experience preferred preferably in a law firmAbility to communicate well both verbally and written with customers and company personnelAbility to effectively work individually or in a team environmentAbility to handle multiple projects simultaneouslyAbility to meet employer's attendance policy and be on timeComputer proficiency in email environments, MS Word/Excel or similar programsLifting up to 55 pounds with or without accommodations Significant walking and standing for long periods of time with or without accommodations
Fraudulent: 0