Client Success Manager 
Location: US, PA, Philadelphia
Company profile: Founded in 2009 by early LinkedIn employees, PeopleLinx gamifies employee engagement for LinkedIn, Twitter and other social networks. Our cloud-based solution helps employees optimize their profiles (establish credibility), leverage their relationships (get warmer introductions), and engage their connections with targeted content (attract prospects). Customers include Fortune 500 leaders in banking, insurance, legal, high-tech, and professional services. You can find us in the real world and on the web:1835 Market St. // Suite 1105Philadelphia, PA 19103#PHONE_f167a2f286e8f4cb0f9fa1e47261030df0d106c8fd5f112e530d0e136de51f64##EMAIL_11429015bb60de942be3eda067d6bc311a361e27527b1caa61d26744faa41e9d##URL_9844023bca59c32bd969064d87e9140e2e7a27774849164ee371457c6eb393f1##URL_fcf1545d702394fe08474c55816b6430cdab10fa1ca92ab2029f06e4eebec154##URL_9fcf934808d5aae269e51500d2f74a1158320477ca5f92484f12eef95e4812fc#
Description: As a Client Success Manager, you will be working with Fortune 1000 companies and other forward-thinking organizations across various industries. In this role, you will:Initiate conversations and relationships with high level contacts and decision-makers at prospective companies in order to keep the relationship going and to expand product usage.Develop and cultivate long-term relationships with current and prospective clients.Conduct a captivating product demo for economic buyers and ensure complete understanding of our product / technology / services.Act as a trusted advisor for prospective clients and develop example strategies that would benefit their enterprise and produce real ROI through social business.Serve as the primary company contact for new and existing clients in order to ensure their expectations are consistently exceeded and whatever issues are taken care of.Address customer requests with speed, care and professionalism.Develop innovative social business strategies that help ensure customers receive real ROI from social business investments.Must be a LinkedIn subject matter expert, able to step in and conduct one-on-one sessions with users in the same fashion as a Social Business Specialist (see Social Business Specialist Role).Act as a liaison between the client services department and other departments within the organization.Delegate work and provide direction / guidance to Social Business Specialist team
Requirements: Bachelor’s degree and 2+ years sales / client relations experience.Prioritize and manage multiple projects simultaneously, and follow through on internal and external items in a timely manner.Energetic and personable.Professional, can-do attitude.Organized with a keen attention to detail.Strong interpersonal skills and the ability to build and maintain trusted and long-term relationships.A creative problem solver and innovative thinker.Exceptional verbal and written communication skills.Ideally, prior experience with an emerging growth company; able to adapt and thrive in a fast changing environment.Highest discretion when working with confidential information concerning the company, management and employees.Experience with Marketo and #URL_8d92932a488fb7e172d73a0f6813d06d464f1f03705d2825f86b2c7947d60a86# a plusTravel: <20%
Benefits: The experience of being a member of a high-performing, growth-stage companyDelivering value to clients and our company – this is more than just a desk jobExposure to many aspects of a startup – operations, client delivery, senior leadership, investors, etc. Candidates will work closely alongside senior leadership and many startup and growth-stage veteransCareer growth and upward movement possible.Reasonable business and commuting expenses will be reimbursed.Competitive compensationFull benefits
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