Infrastructure Administrator 
Location: IN, TN, Chennai
Department: IT
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Information Technology and Services
Company profile: Visual BI is one of the leading and fastest growing firms focusing exclusively on BI & Analytics. Our offerings cover end-to-end BI services, industry and domain-specific solutions, custom visualization controls (SAP Dashboards and SAP Design Studio) and cloud-based analytics.Headquartered in Plano, Texas, Visual BI has won recognition from customers for driving high-touch engagements driven by our team of platinum-level experts, an agile delivery model and innovative solutions.Highlights:* Ranked by CIOReview as one of the Top 100 Big Data Companies in the US* Dedicated Visual BI Labs facility in San Antonio, TX, to support R&D and innovations* Partnerships with established vendors such as SAP, TIBCO Spotfire, Tableau and MongoDB* A culture that encourages to look forward and think aheadMission: Our Goal is to become one of the leading firms worldwide in terms of brand recall & excellence in the field of Business Intelligence & Analytics by driving BI adoption with our innovative analytical solutions and applications.
Description: Job Description The Infrastructure Administrator will be responsible for providing rapid response support for the full desktop and server life-cycle as it relates to the usability, integration, testing, application support, and OS upgrades and implementation. The range of the components includes but not limited to Operating System deployment/usability/troubleshooting, hardware break/fix, end user support, Asset/license management, security and monitoring in order to support the internal customers in VisualBI, Chennai.ResponsibilitiesProvide first line response of desktop and Operating System support.Respond to requests for technical assistance  and track this request in the help desk management system.Provide deskside technical support and assistance for the end users from different departments.Resolve application compatibility and integration issues with the Windows XP/7 operating system; including installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.Create, maintain, terminate user accounts within MS Active Directory.Manage user security and distribution groups in Active Directory.Create and manage group policy within the Active Directory environment.Ensure the workstations are patched with security updates and antivirus signature are updated periodically.Work with different hardware vendors and product vendors to ensure the infrastructure is usable for the end users.Act as a Single Point of Contact to the organization for information technology related problems.Participate in the maintenance of systems configuration documentation, documentation on maintenance, as well as standard operating procedures (SOPs) that pertain the desktop environment.Provide root-cause analysis, and provide recommendations for continuous improvements to workflow, process, and technology.Be able to work independently and come up to speed quickly on new technologies.
Requirements: Graduation from an accredited college or university with an Associates or Bachelor's Degree, preferably in Computer Science / Information Systems / Mathematics or equivalent work experience.MCP for Windows XP or Windows 7 certification(s) are highly desired or equivalent experience, Other industry certifications (MSCE, RHCE, etc) a bonus.3 to 5 years experience providing Tier 1 or 2 support for Windows XP/7 desktops, Active Directory domains, and Windows 2003/2008 servers.Strong knowledge of popular Windows software programs, including Microsoft Office 2007/2010, Visio, Project, Outlook, Adobe Acrobat, etc.Ability to perform a clean installation of Windows XP/7, Upgrade to Windows 7, and migrate user-related data and settings from Windows XP.Working technical knowledge of current network protocols, operating systems, and standards, including LAN, WAN, TCP/IP, DHCP, DNS, Active Directory, and Windows Server 2003/2008, Antivirus, Patch management etc.Ability to effectively prioritize and execute tasks in a high pressure environment.Candidate must have strong interpersonal skills and able to communicate both verbally and written in a professional manner.Able to read and understand technical manuals, procedural documentation, and OEM guides.Highly self motivated and directed.Keen attention to detail.Strong desire to learn and grow technically and professionally.
Benefits: A vibrant and dynamic culture with an accomplished peer group of professionalsEmphasis on learning & developmentTop pay for top performanceComprehensive health and group insurance coverOther benefits such as employee referrals, vacation policy, paternity/maternity leave, broadband reimbursements (subject to business requirements & approvals)And many more…
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