Customer Operations Executive
Location: IE, , Dublin
Department: Online Operations
Employment type: Full-time
Industry: Telecommunications
Function: Customer Service
Company profile: ding* is the world’s largest top-up provider. Created to help people working abroad to support and keep in touch with loved ones back home, ding* provides the simplest, quickest and best top-up service ever. By keeping mobiles topped up, ding* is making a real difference to people’s lives.We’ve our head office in Dublin and also have homes in Miami, Dubai, Bucharest, Barcelona, Dhaka and San Salvador. What’s it like working here?ding* is currently providing 200 people the opportunity to top-up their careers every day. If you’re looking for a regular 9-5 role then this isn’t the place for you. If you want lots of challenges, a long to do list and plenty of opportunities then we’re your kind of place. Like our service, we’re all super fast and super reliable. We’re informal but productive. You’ll be expected to get through high volumes of work and to keep coming back looking for more. In return we throw great parties and like to mark record days or other occasions with impromptu surprises.  Working at ding* gives you the opportunity to work with, and learn from, genuinely passionate and driven people. Like our customers, our team members have joined us from all around the world. We come from different cultures, speak different languages yet we all share one thing in common; we care about sending top-up instantly and reliably.If you’re lucky enough to join the team, you’ll get to work in a great office environment without a gimmicky music room or sleep area but with truly spectacular coffee. And the best bit……we don’t hire schmucks, only team players with a sense of fun.
Description: Customer Operations ExecutiveAre you looking for an opportunity to join an exciting young company and be part of something really special?  Well how about this… ding* (known as ezetop in our past life) is looking for a vibrant and energetic Customer Operations Executive to join our fast growing Online Operations department! We are searching for someone who has a good understanding of e-commerce, has good initiative and loves to come up with creative solutions to problems.You will be responsible for supporting the Customer Operations day to day functions including Customer Care, Fraud and Payments.  This will involve delivering ongoing improvements and ensuring that we have the most efficient processes, procedures and systems in place to maximize the customer experience.  You will be responsible for identifying and implementing changes and following up to ensure that key objectives have been hit!This is an exciting role with a lot of scope and you will be expected to contribute to the success and evolution of the Customer Operations team as we continue to support the growth of ding*.Here’s what you’ll do day to day: Work closely with Customer Care and Fraud agents to understand their issuesDocument and ensure successful roll out of new processes and proceduresIdentify gaps in current day to day operations and recommend improvementsUnderstand our technology and identify areas of improvementLiaise with internal product and IT departments  on ongoing and new projectsShadow Fraud and Customer Care teams in order to keep up to date with recent trendsAssist with ongoing 3rd party managementUnderstand customer ‘pain points’ and drive product changeCarry out post project analysis and provide regular updates to managementWork closely with the Business Systems team to build and manage KPI’sAnd here’s what we’re looking for:2+ years working in a Customer facing team2+ years working in an e-commerce operations role (Fraud, Payments or Customer Care)2 + years in a Project management environment Excellent  Microsoft Office suite –Word, Excel, PowerPoint is a mustGood understanding of web technologies A desire to continually improve processes and proceduresStrong time management skills, high attention to detail, and the ability to prioritise workloadCustomer centric approach with a passion for e-CommerceEver the perfectionist, creatively routing out problems and quickly solving themStrong communication and interpersonal skillsStrong presentation skillsSo what’s it like working here?ding* is currently providing 200 people the opportunity to top-up their careers every day. If you’re looking for a regular 9-5 role then this isn’t the place for you. If you want lots of challenges, a long to do list and plenty of opportunities then we’re your kind of place. Like our service, we’re all super fast and super reliable. We’re informal but productive. You’ll be expected to get through high volumes of work and to keep coming back looking for more. In return we throw great parties and like to mark record days or other occasions with impromptu surprises.  Working at ding* gives you the opportunity to work with, and learn from, genuinely passionate and driven people. Like our customers, our team members have joined us from all around the world. We come from different cultures, speak different languages yet we all share one thing in common; we care about sending top-up instantly and reliably.If you’re lucky enough to join the team, you’ll get to work in a great office environment without a gimmicky music room or sleep area but with truly spectacular coffee. And the best bit……we don’t hire schmucks, only team players with a sense of fun. ding*ding* is the world’s largest top-up provider. Created to help people working abroad to support and keep in touch with loved ones back home, ding* provides the simplest, quickest and best top-up service ever. By keeping mobiles topped up, ding* is making a real difference to people’s lives.We’ve our head office in Dublin and also have homes in Miami, Dubai, Bucharest, Barcelona, Dhaka and San Salvador.  
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