Customer Support Specialist
Location: FI, , 
Department: Customer Support
Employment type: Part-time
Required experience: Entry level
Required education: Unspecified
Industry: Retail
Function: Customer Service
Company profile: DealDash Oyj’s fun & exciting shopping platform, described as the fair & honest alternative to traditional penny auctions, is used by more than 4,000,000+ US shoppers. The company’s unique business model has allowed it to form strong partnerships with the world’s leading retailer companies like Walmart and Sears, who are today using the DealDash platform to move their excess inventory.Founded in 2009, the company is one of Finland’s fastest growing e-commerce companies (Kauppalehti Kasvajat award 2013), having quickly grown from zero to 40M+ EUR revenue, 100% from the US market. In 2013, DealDash was awarded Finland’s Ernst & Young Entrepreneur of the Year award and has officially been recognized by both TEM and President Sauli Niinistö for its contributions to the Finnish economy.The DealDash team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.  As the company grows, we believe we must grow at the same pace or faster to stay relevant in our positions. That means we need to invest in our team members’ development. You must share the desire to constantly develop yourself by reading, researching and asking for feedback from peers, and encourage your teams to do the same.
Description: COMPANY DESCRIPTION:Come and work for one of the fastest growing e-commerce companies in the country! We are a venture-backed social shopping marketplace with almost 4 million registered users and we are the world's most talked about brand on Facebook. Founded in 2009, we are a rapidly growing team with 2013 revenues of $54+ million.DealDash has employees located all over the world, with two main offices in Helsinki, Finland and Minneapolis, USA. This position will be located in Finland.The DealDash team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.Without customers, we wouldn’t be in existence and that’s why we are looking for Customer Support Specialists to be at the forefront of our team.JOB DESCRIPTIONAre you looking for an entry level position in a high growth tech company? Are you seeking a company that can provide you with rapid career progression?Are you technical, intelligent and enjoy dealing with people?Keep on reading, we may have the right job for you!We are looking for a Customer Service Specialist for our night shift that runs from 11PM to 7AM five days a week. This position is for remote work but requires you to be able to attend the office in downtown Helsinki every Friday, as well as spend the first three weeks of your training in the office. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.Your responsibilities include:- Answering customer inquiries via email.- Answering customer inquiries via live chat.- Answering customer inquiries by phone.
Requirements: - Advanced computer skills.- Fluent professional English proficiency- Type a minimum of 50 words per minute. (Test yourself online if unsure!)- Excellent written and spoken communication skills.- Willingness to help our customers and provide them with a personal experience.- Creative problem solver.- Ability to continuously develop and adapt to a growing team.- You hold yourself to high ethical standards
Benefits: + 13 euros per hour salary+ Dynamic working environment w/ young management team!+ Contribute to a service used by more than 4 million Americans!+ Options to quickly advance in your career as the company experiences growth!
Fraudulent: 0