Membership Consultant for Arabic Desk
Location: GB, ENG, London
Company profile: Essence London is a members lifestyle club – offering bespoke concierge service and proactive assistance to a select few.We are tireless, we are well-connected, we are dedicated, we are, in fact, the mirror image of our clients - and we are the only concierge service today that can truly offer its members that elusive frictionless life. We take immense pride in extending membership to only a select few – ensuring we come to know our members not just by name but by their distinct personality as well as their preferences and tastes.
Description: This role involves developing and maintaining successful relationships with potential and existing members from our Arab market on behalf of the company. You are required to take personal and complete responsibility for contacting a number of qualified leads on a regular basis – to educate these individuals on the services that our company provides – and to ensure that all requirements of current members are professionally and courteously handled, in compliance with company policies and directives.As a Membership Consultant, you serve as the primary internal sales representative of our organization, you must, therefore, transmit a sense of expertise in our range of services and capabilities, and you serve the key role of an external educator to our Arabic community, current members and potential members.As this role revolves around daily interactions with our Arab partners and potential members, both personal and corporate, it is absolutely necessary that you possess native fluency in Arabic, and have a strong understanding of Arabic culture and peculiarities. Lastly, the Membership Consultant is also responsible for fully signing off all closed memberships and communicating these member and clients requirements to our partners by following the correct reporting procedures.In addition to your annual basic salary, you will receive a meritable commission on ALL closed memberships. In addition, the Membership Consultant will also receive a fixed bonus on every membership that they close – this will vary depending on the membership tiers.Main ResponsibilitiesMust speak English and Arabic, with Portuguese being advantageousProfessionally process outbound sales and/or member/client service calls and emails.Maintain a flexible attitude to delegated work, tasks and function.Directly communicate with potential members and clients.Record and verify accurate information on all calls.Promptly and timely follow up on leads and requests.Adhere to work schedule provided.Positively and respectfully communicate with potential members, clients and partners.Maintain high level of punctuality.Maintain consistent, reliable attendance standards.Maintain company and client confidentiality.Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge.Maintain accurate data records in our CRM package.Provide weekly and monthly reports based on Company guidance and partner’s expectations.Ability to work under pressure whilst maintaining high standards.Ability to work and adhere to monthly targets.
Requirements: ExperienceProven track record of delivering sales and exceeding targets.Experience and proven track record in sales is essential.Experience in the luxury brand sector within the Arabic market is desirable.KnowledgeMust be both Arabic and English speaking, with Portuguese or French being an advantage.Must be proficient with all Microsoft/MAC packages (Excel, word, PowerPoint, Pages, Numbers).Must be knowledgeable and experienced in the use of CRM packages and associated processes.Must have a Bachelors degree, Master’s degree or another similar qualification. These may include specialisation in Business, Administration, Information Technology, English, or Management.SkillsMust have exceptional communications skills.Must possess advanced selling abilities.Strong relationship building abilities.Strong written and communication skills.Proactive and problem solving abilities.Must take a great pride in personal appearance in order to maintain Essence London’s brand image.Must have high attention to detail and meeting deadlines.Must be innovative and work under pressure.
Benefits: Competitive Salary.Opportunity for career development in the luxury industry.
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