Customer Service Team Member
Location: US, CA, San Mateo
Department: Customer Support
Employment type: Full-time
Required experience: Entry level
Required education: Bachelor's Degree
Industry: Consumer Electronics
Function: Customer Service
Company profile: Tile is one of the most successful crowd-funded campaigns in history and is building the world’s largest lost and found. Tile uses a "sharing economy" model to help people simplify their lives and save time by being able to know the location of their most valuable things at any time. Currently available in 32 countries, Tile continues to bring best-in-class performance in lost and found technology to its growing community of users. Tile is based in San Mateo, California, and we’re looking for more superstars to join our fast growing and venture backed team. You can learn more at #URL_6cfb2b10493b708c723bdd5df9fea83934769d593ea2e2916cc7dc1cd8c6db88#.
Description: Tile is one of the most successful crowd-funded hardware campaigns in history and is building the world’s largest collaborative search party to help people never lose anything again. We are just as focused on building a helpful community as we are about building an incredible product. We’re looking for more superstars to join our fast growing and venture backed team. Did we just find you?OverviewHere at Tile, we are looking for good-hearted, incredibly empathetic, and helpful individuals to build out our customer-centric support & community organization. As a member of Tile’s fast growing Customer Service Team, you will be responsible for delighting our customers when they need our support.People love their Tile, but like any startup, we have our host of technical challenges and bugs. You understand that people need help, and find delight in teaching them “how to fish” or just simply solving their problems. You actually enjoy it when products break because it gives you an opportunity to delight a customer, build a relationship, and solve their problem quickly. If this sounds like you, we'd love to meet you!ResponsibilitiesLearn and understand how Tile works inside and out.Give customers the TLC they need (over email and chat) so they can keep on TilingWork with engineering to diagnose and resolve critical escalated issuesIdentify, reproduce and document bugsWorks closely with Customer Support and Engineering teams to improve troubleshooting guidelinesConstantly improve the processes and responses used by the CS team and look for opportunities to improve the experience for our entire community of Tilers.
Requirements: Proactive – Eager to identify areas for improvement and implement solutionsOutgoing team player with strong integrityResourcefulness and attention to detailOutstanding account management, follow-through and problem-solving skillsFamiliarity with Zendesk, a plus.Excellent verbal and written communication skills4-year degree from accredited university required
Benefits: Own equity in Tile. Every employee is a stakeholder in our future.Work with talented, collaborative, and friendly people who love what they do.Tremendous career growth opportunities as the team rapidly expands in 2015/2016Participate in company wide events such as team lunches and outingsOn-site gym accessUnlimited vacation daysReceive the benefits of comprehensive health insurance, dental insurance, and vision insurance, 401K, and pre-tax commuter deduction.
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