Store Manager
Location: US, CA, San Francisco
Employment type: Full-time
Required experience: Mid-Senior level
Required education: High School or equivalent
Industry: Retail
Function: Customer Service
Company profile: Magnify Life.Progressive. Inspiring. Honest.Despite its long history, the eyewear industry has remained relatively static over time. Often considered an expensive medical necessity, buying eyewear became something people dreaded.Until JINS.Gone are the days of expensive, inconvenient, and time-consuming eyewear shopping. JINS believes that everyone should experience life’s beautiful moments in 20/20 clarity. We envision a world where affordability does not compromise style, quality, or service. This is why we constantly seek new ways to magnify our customers’ lives: we do not settle. We simply want to give eyeglass wearers the opportunity to see beyond the convention of owning only one pair of glasses. Just like any other fashion accessory, JINS’ customers can afford to buy multiple pairs of glasses in many different styles, for all of life’s different occasions.And, we would like to invite you to live this vision with us.
Description: At the heart of every good team is a solid leader. As a store manager of JINS, we will count on you to make executive decisions and oversee daily store operations. If you are friendly, organized, and decisive, this is the position for you, as you will work with a diverse team and customer base. We believe that good leaders are those who not only have a passion for business and excellent customer service, but also understand how to foster each individual team member’s strengths and nurture his/her weaknesses.Our store management program is designed with your professional growth in mind: we will provide you the resources to expand your knowledge of retail strategy and employee supervision because we want to see you succeed. What to Expect: Manage and monitor day-to-day store operations including customer service, supervision of employees, inventory control, bookkeeping and cash receipts reconciliation, evaluation of sales activities, and enforcement of company policies and proceduresPromote and monitor the quality of customer service by educating employees about the company’s service standards, products, and procedures, ensuring that service levels meet or exceed company standards, and exemplifying the company’s service values.Foster a welcoming, vibrant, and friendly store atmosphere by prioritizing customer service, addressing customer needs in a prompt and polite manner, and actively seeking to understand customer concerns, requests, and expectations.Assist the Customer Service Center (“CSC”) as necessary by performing tasks such as responding to inquiries regarding retail store policies, complaints, and product information.Maintain employee satisfaction and retention by encouraging open communication and teamwork, resolving potential conflicts, motivating and enabling employees in their personal and professional development, listening to and addressing employees’ complaints or comments, and rewarding exemplary performance.Collaborate with the Assistant Store Manager, District Manager, and store staff to establish and implement merchandising plans and product presentations consistent with the company image, such as the arrangement of eyewear displays and cleanliness.Understand and implement the employee handbook rules (including safety, health, harassment, and security policies) and company service concept to properly educate and guide staffMaintain close communications with the CSC Leader to identify potential trends/problems in the storefront and form viable solutions.Review job applications, conduct interviews, hire candidates, complete performance evaluations, and discipline employees as needed.Mentor the Assistant Store Manager and/or other potential store managers to perform staff supervisory duties, customer service, management functions, inventory control, cash receipts reconciliation, and sales activity evaluation, while maintaining oversight of business operations.
Requirements: Licensing and Certification:Valid work permit in the United StatesValid ABO licenseEducation — High School or equivalent (G.E.D.) education is requiredExperience — 1 year of prior retail experience, preferably in the optical industryKnowledge, Skills, and Abilities:Customer and Personal Service — Knowledge of principles and processes for providing customer service. This includes assessing customers’ needs, meeting quality standards for services, addressing and resolving customer complaints, and evaluating customer satisfaction.Sales — Knowledge of principles and methods for explaining, promoting, and selling products and services.English Language  
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