CRM/Salesforce Administrator
Location: ES, , Chamberi | Madrid
Employment type: Full-time
Required experience: Mid-Senior level
Industry: Entertainment
Company profile: Our company is building the next generation of video-on-demand (VOD) in Europe and we are currently looking for the next superstar to join our growing team in Madrid. We are committed to building an all-star team who work “smart” and who encompass a “work hard, play harder” mentality. This is an exciting opportunity to be part of a fast-paced, entrepreneurial company that is shaping the future of Internet TV on a global scale.
Description: Our company is building the next generation of video-on-demand (VOD) in Europe and we are currently looking for the next superstar to join our growing team in Madrid. We are committed to building an all-star team who work “smart” and who encompass a “work hard, play harder” mentality. This is an exciting opportunity to be part of a fast-paced, entrepreneurial company that is shaping the future of Internet TV.
Requirements: As CRM Administrator you will be a key member of the Business Systems group and will play a leadership role in establishing CRM strategies, goals and benchmarks. This is a highly visible position and will work with subsidiary offices to ensure a smooth CRM implementation of the SFDC Market/Sales/Service Cloud.  In this role you will directly influence wide or high-impact CRM decisions and initiatives and will be the voice of the user in communicating with management.Key Job ResponsibilitiesWork with business units to understand related business processes and strategies and map them to the SFDC deploymentIdentify, document, and analyze key processesOversee the design, configuration, and deployment of SalesforceCustomize modules to specific business needs independently and working with external consultantCompare and contrast CRM approach versus those of industry competitors Build reports and dashboards and ensure business units are optimizing their reportsProvide training on new customizationsMay participate on data migrations during project life cycle.Effectively manage customer expectations and communicate status updates of projects to various stakeholdersUndertake operational management of the ExactTarget Marketing automation platform Be the central point of contact for global marketing teams for ET support issues.Requirements         3-5 years direct experience with #URL_8d92932a488fb7e172d73a0f6813d06d464f1f03705d2825f86b2c7947d60a86#Ability to manage concurrent projectsUnderstanding of the full application lifecycle from inception through maintenanceWorking knowledge of data structures and understanding of data migrationDemonstrated training and customer skillsStrong problem solving skillsExcellent communication and presentation skillsAbility to work independently or in a team environment at various timesProven ability to learn technical concepts and translate them to the appropriate audienceAbility to recognize opportunities for optimizing business processesExperience with billing systems, knowledge of billing operations and intersection with CRM touch points Current Salesforce Certified Administrator and/or Consultant designations desired Pluses         Analytical skills to respond to requested changes and identify customizationsConsulting experience a plus, internal organization focused also fineUnderstanding of data structures and migrations using the #URL_8d92932a488fb7e172d73a0f6813d06d464f1f03705d2825f86b2c7947d60a86# data loader, import wizard, and Excel Connector toolsKnowledge of subscription billing and management of customers in a B2C environment 
Benefits: This is an exciting opportunity to be part of a fast-paced, entrepreneurial company that is shaping the future of Internet TV. Some benefits include:Growing international team with colleagues from all around the world (Sweden, USA, Russia, Spain...to name a few).Open-space office structureMac Book ProAnd more!
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