WSC Trainer
Location: RO, B, Bucharest
Department: Reservations
Company profile: #URL_c379aa631173ed5b7c345ab3f500a9a053e509138ca70e52c1088e5a784dc8d7# is a modern online travel agency that was founded in Athens in 2005. Today, our company is one of the leading online travel agencies in Greece with presence in over 25 countries in Europe, Asia and America; offices in Athens, Bucharest and Sao Paulo.
Description: As a WSC Trainer will be responsible for managing the learning and professional development of Welcome Service Center’s workforce by conducting trainings and providing ongoing learning. He/she will be responsible to coordinate, schedule and provide all trainings needed to new hires as well as current employees. The right candidate will identify and assess training needs of WSC by consulting Operations Manager (to whom he/she will report to) and Supervisors. The Trainer will help with ongoing, long-term improvement of CSRs’ skills, enabling them to fulfill their potential within their organization. The candidate will be located in Bucharest office with ability to travel to HQs.The WSC Trainer is the first point of contact for new team members and must lead by example to set a professional standard for Team Members to model.  The Trainer provides learning and development opportunities for team members. Furthermore he/she is responsible to identify training and needs, proposes solutions, and implements training programs to achieve results.Responsibilities -       Create, organize and develop training procedure manuals.-       Develop and deliver specific training programs to help CSR maintain or improve job skills.-       Facilitate the execution of all training plans; as well as “on-the-job” trainings.-       Coordinate between OPS department and external partners in order to keep up to date all training material.-       Periodically evaluate training programs.-       Identify performance and training needs, providing support.-       Work closely with Training Specialist.-       Be part of other ad- hoc projects in order to ensure effectiveness of training programs in the day to day tasks. When not conducting trainings, the WSC Trainer will interact with WSC. Among his/her duties would be to:-       Provide leadership/operational presence on the floor.-       Act to provide proactive feedback and insights to Team Leaders on team members’ daily performance.
Requirements:  Required Skills -       Very good knowledge of Computer System.-       Excellent knowledge of MS Office, GDS (Amadeus, Worldspan), Inexso and Call Software.-       Excellent written and oral communication skills.-       Excellent interpersonal skills.-       Very good time management and multi tasking skills.-       Ability to coach, transfer knowledge and motivate others.-       Critical thinking and decision making skills.-       Innovative, hard-working, self-confident and flexible.-       Ability to travel to HQ for business needs. Desired Skills -       Minimum of 2-3 years experience in a similar position.-       Knowledge of at least one GDS is mandatory.-       Experience within travel industry.-       Experience in call-center environments will be considered an asset.-       Excellent level of English.
Benefits: -       Attractive Remuneration Package.-       Work in an international, dynamic and fun atmosphere among young and smart people-       Huge learning experience in using best practices and cutting-edge technologies-       Challenging engineering projects in an interesting and complex travel industry.
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