Engagement Manager (Zambia)
Location: ZM, , 
Department: Engagement
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Master's Degree
Industry: Telecommunications
Function: Sales
Company profile: Upstream’s mission is to revolutionise the way companies market to consumers through cutting edge technology. This is an opportunity to collaborate with like-minded people in an environment that embraces individual differences and diversity.We offer a challenging and stimulating environment in which employees have the opportunity to work on a vast range of complex projects at the forefront of technical innovation. We are looking for creative, enthusiastic and open-minded individuals to join our innovative team to help both drive our success and uphold our existing reputation within the marketing technology world.What we believeOur values of integrity, perseverance, innovation and respect are at the heart of our company. Our actions are underpinned by these four values, which have become central to Upstream, providing all of our employees with a clear framework from which to make their decisions.1. Integrity & TrustYou are widely trusted and seen as a direct and truthful individual. You present the unvarnished truth in an appropriate and helpful manner, keeping confidences and admitting mistakes without misrepresenting themselves for personal gain.2. PerseveranceYou pursue work and life with energy, drive and a need to finish; you seldom give up before finishing, especially in the face of resistance or setbacks.3. InnovationYou have good judgement about which creative ideas and suggestions will work and a sense about managing the creative process of others. You have the ability to facilitate effective brainstorming and project how potential ideas may play out in the marketplace.4. RespectYou invest time in peers and demonstrates value and reverence for others when due, encouraging co-workers to express opinions and ideas. You promote equality within the workplace, encouraging praise and recognition from employee to employee as well as from the superiors. Professional Development at UpstreamUpstream offers a variety of resources and a range of opportunities to inspire the best possible performance from our employees. Our vast range of departments and global activities provide a strong platform for career development and professional progression. We boast various methods of progression within the company; whether through an upward advancement within a chosen field, expansion across departments or relocation to another office, creating the opportunity to gain both valuable experience and further insight into the international workings of the business. At Upstream, employees have the opportunity to learn new skills, work across different disciplines and global departments and move into new challenges, all within the same company.
Description: The position reports to the Head of Engagement Management in the Mobile Operator Business Unit. It is a key role liaising between the client and Upstream’s internal execution capabilities – ensuring the timely and successful delivery of complex mobile marketing campaigns throughout the world. This role is ideal for a candidate with high potential who wishes to be rewarded for outstanding performance, while having the opportunity to gain valuable international business experience on large mobile marketing projects. The role involves:Partnering with clients to deliver strategic interactive solutionsManaging client relationships and expectationsWorking with department managers to provide client deliverablesEnsuring the delivery of key projects on time and on budgetDeveloping technical and marketing concepts to meet client requirementsNegotiating contracts with clients and suppliersGuiding strategic implementation of recommendationsIdentifying and stewarding client/brand objectives and needsEnthusiastically representing Upstream’s strategy and creativityLiaising with worldwide partnersPreparing and defending business casesAssisting with RFP responses and proposal writingThe position will be based in Zambia, with extensive travelling according to project requirements.
Requirements: The ideal candidate will be bright, ambitious, self-driven, hard-working and flexible, and have the following qualifications:Excellent client-facing and internal communication skills in EnglishAble to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovationExcellent written and spoken communication skillsStrong quantitative, analytical and computer skillsVery good educational background, preferably in a numerate disciplineAttention to detailTech-savvy and comfortable in a field that combines elements of multiple disciplines (technology, marketing, mass psychology)International perspective and cultureOther Key Considerations3-6 years of work experience in the fields of consulting, marketing, telecoms or information technologyMBA or postgraduate business degree (or like experience) a plusExperience with budget management and cost controlBusiness development or account management experienceUnderstanding of Mobile, Web, and online advertisingMarketing thinking and creative capability
Benefits: The opportunity to learn and grow in a world-class business environmentExciting and challenging work at the cutting edge of marketing and technologyInternational career development prospectsCompetitive remuneration and additional employee benefits
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