Marketing Communications Coordinator
Location: US, CA, Los Angeles
Employment type: Full-time
Required experience: Entry level
Industry: Information Technology and Services
Function: Marketing
Company profile: ServiceTitan is the world's leading CRM software for home services businesses. It powers the world's best service companies, including Mr. Rooter®, George Brazil®, and Mr. Electric®. ServiceTitan helps them streamline operations, deliver amazing customer service, and significantly improve sales.Born out of Stanford University and the University of Southern California, ServiceTitan is home to some of the brightest entrepreneurs in Southern California and is one of the most successful software start-ups in Los Angeles.At ServiceTitan, you will solve real problems for real customers and help businesses become extraordinary service companies. This is a unique opportunity to be a part of a start-up with a proven product, brand-name customers, and significant revenue... yet young enough to offer incredible growth, leadership, and equity opportunities.
Description: ServiceTitan, based in Glendale CA, is the world’s leading cloud-based (SaaS) Business Management solution for businesses that provide Service and Maintenance to residential customers.  Born out of Stanford University and USC’s computer and management science departments, profitable, and growing at over 200% per annum, ServiceTitan is customized specifically for completely managing the operations of thousands of companies nationwide working in the Home Services space (think Plumbing, Electric, Home Ventilation and Cooling firms, etc. in every city in America). Already the “central nervous system” software serving of hundreds of these companies around the country, it is currently the most cutting-edge solution for scheduling, dispatching, invoicing, customer CRM, accounting, reporting, and every other service management need. In addition, ServiceTitan helps its customers grow their revenue through an incredible set of Mobile, I-Pad based field sales tools and the unique ability to automatically track/manage online and offline marketing campaigns.  See #URL_c377232ba798621a91b519780bd9e55951540767b8f311ae482a1f5b1a8f3b9c# for more information.At ServiceTitan you will have the opportunity to work at one of LA’s most interesting SaaS start-ups—a rapidly growing, already profitable company led by two co-founders under 30 years of age who grew up in the trades their father’s pursued (plumbing and contracting respectively) and vowed to use their education in programming and innate skill to make a product (7 years later) that their own parents desperately needed to become more successful running their own small businesses. This is a unique opportunity to be part of a successful startup with a B2B product depended upon by customers around the country, yet still early enough in its headcount (currently 20 strong!) to offer its employees significant growth and leadership opportunities. Reporting to the Chief Marketing Officer, the Marketing Communications Coordinator will be the first hire within the marketing team, charged with informing potential customers, the media, and everyone that will listen about the great things that we’re doing at ServiceTitan!About the JobService Titan needs a Marketing Communications Coordinator with 2-3 years of PR/MarComm experience (agency or client-side) ready to hit the ground running. This position will evolve and expand over time as the company grows – but to start it will be about 70% PR (Media and Blogger Outreach, Content Marketing) and Social Media Management, and 30% creation of marketing materials to support sales, coordinate trade shows, and maximize speaking engagements and guest blog posts for the CEO. Ideal candidate must be able to write well, be interested in technology, and want to work full-time on-site in our Glendale office. Here’s what you should be comfortable with:Research: reading, social media, homework about the space and our competitors, etc.  Media (Journalists and Bloggers): reading their stuff, outreach, getting to KNOW them, making their lives easier, knowing what makes them tickWriting Press Releases: learn the basics, and how to pitch anything to anyoneCreating marketing collateral (with the help of a designer)While this seems like a lot, we balance ourselves with a healthy dose of reality and we know we’re not driving ambulances here. So, take your job seriously enough to be excellent, but know how to laugh at yourself and when to walk away from the screen(s).
Requirements: 2-3 years of experience in PR agencies or client-side corporate communication roles Desire to build strong business and trade press and analyst relationshipsTeam-oriented attitude and willingness to pitch in wherever neededCreativity and Writing AbilityMotivated, enthusiastic self-starter able to complete tasks within a set deadlineStrong communications skills (both verbal and written)Interest in working at a true startup -- plus you’re just super comfortable with a fast-paced, ambiguous environment, and you’ve never met a Google app or doc you didn’t know how to useA bachelor’s degree or relevant experience
Benefits: Help to create and roll out all aspects of a market-leading brand in an underserved market segmentHone your marketing communication skills in both online and offline environmentsHealthcareFree Daily LunchYour work will matter and make a critical impact for your co-workers and our customersEquity in a hyper-growth, profitable company
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