Systems Administrator, Team Lead
Location: US, CA, San Francisco
Employment type: Full-time
Required experience: Mid-Senior level
Industry: Information Technology and Services
Function: Information Technology
Description: Varsity is seeking a highly motivated IT professional for the position of Systems Administrator, Team Lead. In this role you will have the opportunity to provide administration and support services for end users and IT systems. Some of your responsibilities will include providing support to Windows Active Directory, account management for cloud services, and basic troubleshooting for networks, backups, and Virtualization technologies. If you are someone looking to expand your technical knowledge and seek the opportunity to work collaboratively with a team, this position will provide a wide range of experiences and  growth potential.Varsity is a managed IT service provider serving non-profits and education institutions throughout the San Francisco Bay Area. The clients we serve provide health services, offer new approaches to education, and help children in developing countries. Client needs vary widely and are constantly changing, from handling content replication across International WAN links to delivering blended learning services to middle school students. Our clients are also funding policies to support the California community and protect pristine land resources. IT can be a challenging job, but at Varsity you’ll work collectively to do good every day.Job Duties:Supervise a team of 2-3 systems administrators and desktop support staffConduct weekly meetings supporting each team member on goals, tasks, and mentoring them professionallyBe a single point of escalation for tier 3 issuesMeet weekly with other Team Leads to work on goalsAttend team and department meetings to improve performance metrics and develop new ideas for improving serviceReview alerts and notifications for potential issuesMonitor, research, and resolve backup issuesWork with desktop support staff to resolve escalated user and client technical issuesIdentify complex technical issues and escalate to Team Lead for action plan and resolutionTroubleshoot network connectivity issuesResolve performance and technical issues related to WAN and Internet servicesProvide Move/Add/Change/Delete administration functions for Windows Active DirectoryResolve user issues related to accessing or using Cloud based services like Google Apps and Office 365Review monitoring services for performance issues on systems and networkConfigure Cisco IP phones for new usersConfigure NATs and basic ACL’s on Cisco and Fortinet firewallsComplete user mailbox setup and changes for Exchange 2010/2013Implement procedures for the install and configuration of monitoring and alerting applicationsUpdate internal and external DNS as requiredCreate monthly systems performance reports and submit for review to Team LeadProvide basic configuration of Layer 2 and Layer 3 networking requestsTroubleshoot Wireless LAN connectivityCollaborate with other teams to resolve technical problems and update or develop new policies and proceduresWork with team members to streamline processes for service delivery
Requirements: Understanding and experience working with Microsoft Active Directory servicesUnderstanding of Group Policies required, experience a plusBasic knowledge of networking theoriesClear understanding of TCP/IP protocol including IP addressingExperience configuring Cisco switches a plusExperience with Exchange 2010/2013 user administrationExperience supporting Fortinet and Cisco firewalls a plusExperience accessing virtual machines via VMware client or VCenterExperience troubleshooting Backup ExecUnderstanding of storage systems and RAID technologiesExperience supporting users in Citrix XenApp a plusExperience with AppAssure and StorageCraft a plusUnderstanding of public cloud services requiredExperience administrating users and services for Google Apps or Office 365 preferredUnderstanding of VPN and SSL certificates a plus Experience configuring and supporting Virtual Desktop technologies (Microsoft Remote Desktop Services, Citrix XenApp/XenDesktop, Citrix ) a plusBackup solutions (Disk to Disk and Disk to Disk to Offsite using various software)IT certifications such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP (preferred)Other Requirements:You will need a valid CA Driver’s LicenseYou will need authorization to work in the USABachelor’s degree (preferred)Experience in a customer facing roleAt least 3-4 years of experience in a similar role
Benefits: Varsity offers a quality benefits package that includes medical, dental and vision coverage, life insurance, short and long term disability, 401(k) plan, and an array of work/life benefit options.
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