Customer Service Technical Specialist 
Location: US, TX, Round Rock
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Computer Software
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Technical Specialist will be based in our Round Rock, TX client location. The right candidate will be an integral part of our talented team, supporting our continued growth. DUTIES AND RESPONSIBILITIES:Greet visitors and ensure corporate policies/procedures are followed.Maintain all logs and reporting documentation as required.Take direction from site manager as required.Maintain highest levels of customer care while demonstrating a friendly and cooperative attitude at all times.This position requires regular work on various applications.Customer service oriented.Effectively work in a team environment.Demonstrate competency in performing multiple functional tasks.The CSTS position provides back-up support to the Team Lead and will lead the team in his/her absence.  This may involve creation, maintenance, and facilitating all processes. Back-up to supervise day-to-day mail room operationsProvides support to management team in the absence of Team Lead.Plans, organizes and directs the activities of assigned team members.Provides coaching and training to team members on assigned shifts.Provides operational support through varied informational processing activities that supports a specific business need.May work with both internal and external contacts
Requirements: EDUCATION:A high school diploma or equivalent (GED) required.EXPERIENCE:Minimum of 6 months customer service related experience preferred.The successful candidate must be able to demonstrate the following qualifications:Ability to lift up to 55lbs with or without accommodations or the maximum allowed by current stateSelf-starter and action orientedExcellent customer service skillsExcellent interpersonal skillsAbility to communicate clearly and concisely in person or over the telephoneExcellent clerical skills required (Word, Excel, PowerPoint, and Outlook. Microsoft Project a plus).Must be able to type.Good driving record.Demonstrated knowledge of corporate structureAbility to maintain a professional attitude in difficult situationsFamiliarity with Security and confidential information practice1 to 2 years’ experience in a similar role or related field preferredTeam playerHighly developed organizational skillsTyping skillsGood presentation skillsAbility to deal effectively with cross functional departmentsFlexible and open to change in rapid office environmentAbility to travel between buildings and campusesAbility to sit and/or stand for long periods of time
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