Fraud Detection Analyst
Location: US, TX, AUSTIN
Department: FRAUD DEPT
Employment type: Full-time
Required experience: Mid-Senior level
Required education: High School or equivalent
Industry: Information Services
Function: Business Analyst
Salary range: 40000-65000
Company profile: As the industry’s largest supply contracting company, Novation serves the purchasing needs of more than 65,000 VHA, UHC and Provista member organizations and their affilliates. Novation delivers unmatched supply savings and value through its sourcing services, as well as information and data services. Through its affiliation with VHA, UHC and Provista, Novation represents the largest purchasing volume in the industry more than $40 billion in annual purchases.To help our alliance members meet the needs of their communities, our mission is to deliver to them unmatched savings and value. One of the ways we deliver on our mission is by facilitating the introduction of products and services that are designed to help members drive sustainable results, improve quality and reduce costs.
Description: POSITION : Fraud Detection AnalystCustomer facing fraud detection role.  Key Accountabilities (95%): Â·         Thoroughly review accounts/applications by handling inbound calls to determine their validity by using multiple systems and comparing them to account/application indicators Â·         Review applications and place outbound calls to determine their validity by using multiple systems and comparing them to application indicatorsÂ·         Review accounts in specific worklists and place outbound calls to determine their validity by using multiple systems and comparing them to account indicatorsÂ·         Complete all assigned trainings/certifications within required corporate timeframesÂ·         Complete adherence to Quality guidelines and ensuring professional communication at all timesÂ·         Work assigned tasks/projects delegated by Leadership to completionÂ·         Participation in Citizenship and Colleague initiative programs Control Objective (5%):Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose.  Measures:â€¢               All mandatory training completed to deadline and understood within given timescales.â€¢               Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework proceduresâ€¢               Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records.   â€¢               Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurren
Requirements: Â·         High attention to detail, and thoroughness with work a mustÂ·          fraud knowledge a plus, but not requiredÂ·         AnalyticalÂ·         Positive and professional attitudeÂ·         Team playerÂ·         Willingness to learn and receive constructive feedback0-3 years experience in call-center environment a plus, but not required    
Benefits: #NAME?
Fraudulent: 1