Customer Service Associate - On Call 
Location: US, WA, Seattle
Employment type: Part-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Hospital & Health Care
Function: Administrative
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Seattle, WA. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities include, but are not limited to:Prepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines.Perform start-up and operations of postage equipment.Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machine.Sort, deliver and pick-up mail and packages utilizing mail cart according to established time frames and service standards.Assist with loading and unloading of deliveries as needed.Maintain shipping and receiving area as required.Sort and process inbound intercompany mail.Scan and input inbound accountable boxes and packages including certified, registered, return receipt, Federal Express and UPS for delivery to customers.Verify and correct mail using available tools.Ability to lift heavy boxes and operate electronic dolly if required at site.Maintain all logs and reporting documentation as required.Keep manager advised of associate or employee moves or requests, and other related matters.Coordinate special messenger services, air freight, etc.Assist with security and monthly measurement reports as required.Cross-Train in other service areas.Perform other tasks as assigned.
Requirements: QualificationsThe successful job seeker must be able to demonstrate the following qualifications:Minimum of 1 year customer service related experience requiredExperience in Mail Services preferredLifting up to 70 pounds with or without accommodationsStanding for long periods of time & significant walking, with or without accommodationsWillingness to travel to multiple sites within the Seattle areaAbility to work flexible schedule to meet changing needs of the accountExcellent communication skills both verbal and writtenAbility to effectively work individually or in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policyMust have the ability to bend, reach, squat, push/pull a mail cart with up to a 400 lbs capacityMust possess solid PC skills in navigating Microsoft Outlook, WORD, EXCEL, and ACCESSWillingness to submit to a pre-employment drug screening and criminal background check      High school diploma or equivalent (GED) required
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