Branch Business Associate
Location: US, MA, Danvers
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Banking
Function: Customer Service
Company profile: Outstanding Member Service Starts With Outstanding PeopleIf you are committed to the concept of “above and beyond” and enjoy interacting with people either in person or on the telephone, then we want to talk to you.Our people are our most valuable asset. We recognize their value – the hard work and dedication they give – and reward it through a highly competitive salary structure and benefits program which includes:Medical, dental and vision insurance401k  Retirement Savings Plan with a match up to 6% by the Credit UnionFlexible Spending  AccountsLife insurance paid by the Credit UnionGenerous paid time offGym membership reimbursement program.
Description: Would you like to work for a trusted organization that values its employees?  A USAlliance career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.Assist in expanding and diversifying USAlliance FCU’s membership. Support and expand relationships with business contacts to ensure optimal member penetration and product/service utilization. Work constructively and cooperatively with colleagues and members at all times.  Provide exceptional in-branch member service, including opening new loans, memberships, cross selling credit union products and services. Operate a teller window as needed.Maintain frequent communications with existing business contacts to build strong relationships and facilitate access to employees.Organize opportunities to communicate with business contacts, such as group luncheons and specialized newsletters.Keep contacts informed of new product offerings or promotionsContact businesses within a 5 mile radius of assigned branch to promote credit union membership.Develop, maintain, update business contact database.Develop community relations that lead to greater access to consumers and create positive exposure for USAlliance.Research and attend community events to promote credit union membership.Conduct on-site branch events.Assist other branches at member development events as needed.Responsible for teller duties and responsibilities, including maintaining positive member relations at all times.Open new member accounts, complete loan applications, investigate and resolve member issues with a positive demeanor.Cross sell credit union products and services, Utilize service and sales skills to meet and exceed individual and branch sales goals.Assist with branch work flow to assure maximum operational efficiency.
Requirements: Able to manage multiple priorities.Must have a high energy level and a positive attitude.Must have a high level attention to detail.Strong customer service orientation.Professional appearance.Capable of managing multiple events and projects.Must have ability to lift and transport promotional materials and boxes to/during/from offsite events.Reliable vehicle required.Requires the ability to speak to small and large groups of people.Ability to communicate effectively, tactfully and professionally with employees and members.Excellent mathematical aptitude.2 years financial service industry experience.One year of sales experience in a relationship-building environment.An Associates Degree  and Credit Union experience preferred.Experience with database management and utilizing spreadsheets.All positions must adhere to standard BSA/AML policies, procedures and processes.  Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.
Benefits: Our people are our most valuable asset. We recognize their value – the hard work and dedication they give – and reward it through a highly competitive salary structure and benefits program which includes:Medical, dental and vision insurance401k  Retirement Savings Plan with a match up to 6% by the Credit UnionFlexible Spending  AccountsLife insurance paid by the Credit UnionGenerous paid time offGym membership reimbursement program
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