Account Manager - West Africa (Expat)
Location: NG, LA, 
Department: Sales
Employment type: Full-time
Required experience: Mid-Senior level
Industry: Telecommunications
Function: Sales
Company profile: Upstream’s mission is to revolutionise the way companies market to consumers through cutting edge technology. This is an opportunity to collaborate with like-minded people in an environment that embraces individual differences and diversity.We offer a challenging and stimulating environment in which employees have the opportunity to work on a vast range of complex projects at the forefront of technical innovation. We are looking for creative, enthusiastic and open-minded individuals to join our innovative team to help both drive our success and uphold our existing reputation within the marketing technology world.What we believeOur values of integrity, perseverance, innovation and respect are at the heart of our company. Our actions are underpinned by these four values, which have become central to Upstream, providing all of our employees with a clear framework from which to make their decisions.1. Integrity & TrustYou are widely trusted and seen as a direct and truthful individual. You present the unvarnished truth in an appropriate and helpful manner, keeping confidences and admitting mistakes without misrepresenting themselves for personal gain.2. PerseveranceYou pursue work and life with energy, drive and a need to finish; you seldom give up before finishing, especially in the face of resistance or setbacks.3. InnovationYou have good judgement about which creative ideas and suggestions will work and a sense about managing the creative process of others. You have the ability to facilitate effective brainstorming and project how potential ideas may play out in the marketplace.4. RespectYou invest time in peers and demonstrates value and reverence for others when due, encouraging co-workers to express opinions and ideas. You promote equality within the workplace, encouraging praise and recognition from employee to employee as well as from the superiors. Professional Development at UpstreamUpstream offers a variety of resources and a range of opportunities to inspire the best possible performance from our employees. Our vast range of departments and global activities provide a strong platform for career development and professional progression. We boast various methods of progression within the company; whether through an upward advancement within a chosen field, expansion across departments or relocation to another office, creating the opportunity to gain both valuable experience and further insight into the international workings of the business. At Upstream, employees have the opportunity to learn new skills, work across different disciplines and global departments and move into new challenges, all within the same company.
Description: The Account Manager- West Africa reports to the SVP Sales. This newly created role is responsible for managing all customer relationships at executive and operational level across various mobile operator accounts in West Africa. The key purpose is to develop and execute on the accounts plan by defining all key growth sales strategies, tactics and action plans required to achieve all the key objectives (financial, operational and customer satisfaction). The Account Manager -West Africa acts as the main interface for all communications, coordinating issues and functioning as the main escalation point between Upstream and the customer. This role is based in Lagos, Nigeria and a relocation package, including housing  and driver may be included. Key AccountabilitiesResponsible for dedicated accounts in West AfricaDeliver the target financial performance from the accounts (Revenue, EBITDA)Manage the complete P&L, business and marketing plans for the account Ensure completion of all project related activitiesExpatriate preferred 
Requirements: Knowledge, Skills and ExperienceAt least 4 years’ experience (within the VAS and Telecommunications sector)Combined experience of at least 8 years in sales, or account managementDemonstrated understanding of VAS productsUnderstanding of business and proven track record of managing major operators in  AfricaProven experience of engaging with ‘C’ level contactsAbility to map out mobile operator’s organization structure and political power baseOrganized and structured thinking for planning and execution purposesLeadership and gravitas to effectively conduct business activitiesSalesmanship and effective communicationsTime management (ability to work alone and develop own daily/weekly agenda) Personal Characteristics A self-starter with high attention to detailGreat team work and collaboration spiritStrong willingness to relocate and gain international experienceDrive, self-confidence and resourcefulnessProven ability to make an impact internally and externallyVision, positive attitude, lateral thinker and ability to think outside the boxAnalytically minded and able to engage with and utilise others to deliver targetsGreat people skills , proven ability to make friends and develop informal links within clients
Benefits: Salary & BenefitsWe offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. By joining Upstream you will be part of a young, creative and dynamic company undergoing rapid growth and transformation into a global market leader.
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