Service Desk (Help Desk/ Desktop Support) Tier 1/2 - Healthcare IT
Location: US, TN, Franklin
Employment type: Full-time
Required experience: Associate
Required education: Certification
Industry: Information Technology and Services
Function: Information Technology
Description: Job Title: IT Technician / Desktop / Clinical Support Tier 1/2Location: Franklin, TN 37067Full Time Position - 40 hours per week, 8am to 5pm M-FPosition Description:Provides moderate to advanced-level technical support to customers needing assistance with distribution of software, hardware and software troubleshooting, remote access, VPN support, and other IT related service / support requests.Day-To-Day Role:* As an IT Analyst, you will open tickets, resolve issues, and work with IT staff to assign out incidents that you are unable to resolve.* Comfortable supporting a wide range of hardware, including PCs, peripherals (printers, scanners) and mobile devices* Basic working knowledge of network environments including an ability to recognize and diagnose connectivity problems ranging from the local to domain/organizational outage. * Able to provide usage support to software packages including but not limited to Microsoft Word, Outlook, Excel, PowerPoint, etc. * Provides support for file access issues (encryption, security, etc.)* Supports deployment of software packages, drivers and operating system updates * Strong verbal and written communication skills, including strong documentation skills* Works closely with onsite technical teams to recognize and report root cause analysis of incidents reported to the Service Desk* Identify and report to Service Desk Manager recurring incidents to spot trends and potential problem sources.* Coordination between multiple teams for effective resolution.* Escalate within support organization as required.* Provide support for a variety of Clinical (Training will be provided) and non-Clinical systems.* Provides positive customer experience with each customer interaction* You will play a key role in ensuring excellence of service to internal users. You will be handling IT technical support covering desktops, laptops, network, printer and a variety of Corporate and facility applications. Your role will also be very visible as you will be working directly with all levels of the organization.
Requirements: Requirements:* Technical schooling and/or Certifications (A+, Network+, etc) is a plus* 2-5 years providing IT support (prefer experience with phone/remote support) * BA Degree or Technical Equivalent is a plus* Self motivated (work tickets without being prompted), but also takes direction well* Likes to help others / empowered to resolve issues* Desire to learn. After being shown something a few times, easily picks it up* Good with documenting knowledge (we use OneNote)* You are able to multi-task and prioritize work
Benefits: Pay: Varies with experience, plus outstanding benefits package (401k, PTO, bonus potential and 100% company paid healthcare premiums for the employee)Additional Information:* We are looking for someone interested in a CAREER that offers opportunity for upward mobility within an industry leading healthcare system. * Candidates will only be evaluated for the position if they can verify stable employment history. Ideal candidate is a dedicated worker and top performer in their group. We have a talented IT team and we are looking to expand on that talent in exchange for a rewarding career in Healthcare IT. 
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