Customer Services Executive: up to 35k depending on experience
Location: GB, , 
Department: Sales
Employment type: Full-time
Required experience: Mid-Senior level
Industry: Airlines/Aviation
Function: Sales
Company profile: Founded by serial entrepreneur Clive Jackson and launched in 2011, Victor is one of the world’s most trusted names in private jet charter. With only a 5% fee for online bookings, Victor offers the broadest selection of quotes for charter flights at the best prices directly from the operators. With access to over 700 contracted aircraft, Victor can get you airborne in less than 2 hours from almost any airport around the world on any aircraft type. We're a small and growing agile team. As a team we aspire to the hacker culture and we care about what we do. We want to produce simple, elegant solutions to difficult problems. We take pride in getting the job done right. We want to improve as individuals and improve the team and wider organisation around us.Our development team use modern technologies, tools and methods to produce a product that our customers love. We want our applications to be ubiquitous; any time someone is booking a jet they'll be using the Victor platform.We choose the best tools for the job and right now that's mostly node and Angular, with MongoDB and a smattering of Python.For vacancies for our other companies, #URL_8b5fe34131f015b09e2b4b01097392477242e0de74786a62a71e91e1e5dbfba7# and Global Beach, please click on links below:#URL_c31909b471fce3a2c3ea962a074a37e919edf78b8dfb90c4a3a9ace570542adf#http://global-#URL_c4958175db594f9b8c88259f8f6fa850085a15c4723021f19596b2a9752dc62f#
Description: Victor is now seeking a highly motivated individual to manage Customer Services. As part of a dynamic and innovative start-up company, the individual will need to be hands-on, flexible and self-sufficient. The candidate should have a strong interest in being part of a real innovation in the online travel and private aviation industriesThe role will help promote a new, exciting and aspirational brand to prospective high net worth individuals and affiliated luxury services providers across Europe, with particular emphasis on existing members and customers.Purpose of the roleTo ensure exiting members and customers get the best service around the request and bookings.The start-up nature of the business means that all members of the team are expected to be hands on and self-sufficient. It is also a very dynamic sector of the market and flexibility is a key requirement for team members.Daily responsibilities will consist of ensuring that our communication to members and customers, from registration through to ongoing client relationship management, is outstanding. The role requires working closely with colleagues from members and customer service as well as the Flight Operations Team. It requires a constant monitoring of all communication with Victor customers, prospective, current and lapsed through a range of communication routes, primarily telephone and email.The role will require an individual with a huge experience in telesales and customer service, knowledge of the Victor brand (after training) and an ability to communicate with high net worth individuals.The following is an indicative list of the kind of responsibilities and activity that the successful candidate will be expected to undertake:Ensure the best quality in customer communication on the phoneEnsure the best quality in objection handling with our customersTrain sales and customer service staff how to provide the best customer experience on the phone/in general communicationMonitor the quality of customer communicationIdentify parts of our sales and service process which needs improvement and develop it together with the Sales DirectorEstablish a continuous improvement process
Requirements: Experienced client relationship executiveExperience with HNWI brands and productsStrong interpersonal and social skillsExcellent communication skillsAccuracy and good attention to detailComputer literate (word, powerpoint, excel)Knowledge of using a client relationship management systems and databaseSelf- starter with the ability to work on own initiative when requiredAbility to work to deadlines
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