Recovery Specialist-Collections
Location: US, TX, Frisco
Department: Recovery-Secured-Default-HomeSaver
Employment type: Full-time
Company profile: Reinventing the specialty mortgage servicing process by providing the highest level of customer service to our clients, we are dedicated to high-touch servicing through a combination of process efficiency, innovative technology, and employee expertise.The ClearSpring team has decades of hands-on expertise in the mortgage and financial industries.  Our onsite advisors are trained to have a deep knowledge of specific loan types, your mortgage parameters, and can help with any questions you may have regarding our system or your loan.
Description: Job SummaryResponsible for consulting with borrowers via inbound and outbound calls on the status of their seriously past due mortgage and personal loan debt.                                                                       Essential Job Duties and ResponsibilitiesResponsible for individual queue of loans ranging from 400-1,200 accounts to pursue debt collection through payment plans and settlement negotiations.Develop proficiency with all metrics of collections utilizing dialer and debt software to ensure maximum efficiency, production, and accuracy of work performed.Be able to manage time wisely with dialer and manual calling requirements.Maintain working knowledge of investor requirements and ensure those requirements are met.Manage and maintain data integrity in the debt recovery collection software. Position ParametersDecision-making responsibilities:  Responsible for negotiating with past due customers taking into consideration their financial situation, exhausting all efforts to collect through all potential sources of revenue in order to satisfy their past due loan to ultimately offer the best solution to resolve the delinquency problem in a way that is most beneficial to our company, our clients, and our customers.Problem solving responsibility: Be able to resolve conflict with customers who refuse to pay, have complaints with their financial situation, or prior service. We are looking for someone who is assertive and understands how to move each collection scenario into the next step towards complete resolution of the debt.Working relationships and contacts:  Communication is the most important part of the job. This role will be working with customers, customers’ attorneys, peers, management, and occasionally other departments as well as certain client contacts as well.Impact/importance of function: When goals are met and exceeded in total dollars collected, this position has a direct positive impact on the Company’s revenue. The performance of this position also helps our clients reduce their loss and, in most cases, increases our client’s revenue; and helps customers out of financial distress by resolving their mortgage or personal debt with SRG and our client. 
Requirements: Position RequirementsHigh school diploma or GED required.If Spanish speaking – must be fluently.Minimum 2-5 years of collections/sales experience.Third party collections experience a plus.Strong analytical, interpersonal, problem solving, time management and negotiation skills.Excellent communication skills both written and verbal.Demonstrate creativity and innovation in meeting customer and business needs.Detail oriented with research and investigative expertise.Proficient with PC office software, desk top tools and data entry ability.Possess fair and effective decision making skills.Specific knowledge of Fair Debt Collection Practices Act (FDCPA).
Benefits: Health, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, Voluntary Life and Accidental Insurance, Flexible Spending Accounts, 401K 
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