Customer Service Technical Specialist
Location: US, FL, Tampa
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Facilities Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Technical Specialist will be based in our Tampa, FL client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Responsibilities:Is responsible for reprographics projects requiring additional expertise and knowledge of software applications in use at the customer site. This includes managing all production and workflows at the site to ensure quality standards and time commitments are met and work is error free.Operates various Production scale printers and organizes the daily print flowManages all work from beginning to end and capable of working in high pressure situations with strict deadlinesAssists technical support and onsite techs with trouble shooting and basic maintenance.Perform preventative maintenance on equipmentEstablish operating procedures and quality standards.Meet customer turnaround times and job delivery deadlineRemain informed and adhere to all established safety and security procedures.Perform necessary adjustments as outlined in the operators’ manual for set equipmentFollow start-up, shutdown and clean-up procedures for equipment.Monitor operations and make mechanical adjustments as needed, to ensure proper quality output.Proficient with MS Office (Word, Excel, Power Point)Complete multiple projects at one timeLift heavy boxes, files or paper when neededMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentConsistently adhere to business procedure guidelinesAdhere to all safety procedures and maintain a clean, organized work environmentAbility to be self-directed and take on the job and online trainingTake direction from supervisor or site managerMaintain all logs and reporting documentation; attention to detailMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudePerform other tasks as assigned
Requirements: Qualifications:High school diploma or equivalent (GED) requiredRecent experience in a production print or copy operation requiredFiery color control experience requiredMinimum of 2 years customer service related experience required, preferred in a related industryProject management a plusCD/DVD duplication experience preferredAbility to adapt well in a changing environmentDatabase Entry and ManagementStrong trouble shooting skillsEmphasis on quality with strong customer-focus and ability to meet deadlinesAbility to manage multiple tasks with excellent follow through, professional communication, and attention to detailProven ability to work well in a team based environmentExcellent interpersonal, written, and verbal communication skillsAbility to adhere to employee attendance policyHandling up to a maximum of 55 pounds with or without accommodationsAbility to walk, sit, stand or sit for long periods (possibly entire shift)Ability to work independently for periods of time while collaborating with offsite managementAbility to manage fluctuating workloadPerforms quality checking of all jobsMonitor/manage supplies inventoryRun several printers with different size and color capacitiesPrepare machines for printingEnsure that paper and ink meet specificationsSet up, monitor and adjust the printing process on a control panel or computer monitorDemonstrate motivation and discipline
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