Community Manager
Location: NZ, N, Auckland
Department: Marketing
Employment type: Full-time
Required experience: Associate
Industry: Computer Software
Function: Marketing
Company profile: Vend is looking for some awesome new talent to come join us. You'll be working in an awesome team doing awesome things, and generally being awesome.Learn about us on our blog, or meet the team on Twitter, Facebook, LinkedInAwesome SpaceOur brand new Auckland office space is located on Nuffield Street in Newmarket, surrounded by our customers and the industry we love. It is huge, open, and shiny new with great meeting room spaces, casual working environments and plenty of space to host awesome events. We don't do cubicles, just plenty of space, whiteboards and meetings rooms. We also have a great cafe/retail space with our very own Front of House Manager taking care of our visitors and fellow Venders. Like Auckland our Melbourne office is surrounded by retail. It's a great wee space equipped with tiny houses and some awesome cardboard cutout animals.Our Toronto office is located right in the heart of downtown retail district. Like Melbourne and Auckland there's a great vibe with great coffee, boutique stores and some of the greatest restaurants in the city. Our SoMa office in San Francisco is located in the middle of the SF tech scene, just a (Biz) stone's throw from Twitter.The EnvironmentWe want you to be at the top of your game. You can wear whatever clothing you like, start work late in the morning, take breaks whenever you want and generally work the way you want to work. Who we're looking forVend is looking for people to push the boundaries. We are a hard working professional team with a wicked sense of humour, and we are looking for people who thrive in a collaborative open environment. We want passionate, hard working, talented individuals that want to lead in their field.
Description: Is Twitter the first thing you check every morning before getting out of bed?Do you have an eye for detail? (Just one is enough. Unless you have two eyes for detail!? In which case --> O_o & :D & ^_^)Are you more gregarious than a goose in a gaggle? (Did you just google gregarious? We like that!)Is your Instagram handle your @first name because you are THAT onto it?Do you have a gif for every occasion ready to roll as soon as you need it?Would you rather forget your pants than your smartphone?If you answered "yes" to any of those questions then you are invited to apply for the best job in the history of jobs everywhere, of all time. (Assuming you love social media. And Vend.)We have an awesome community around Vend, and every day we find more and more people want to talk with us on the platforms that they use naturally – their social networks. Which is why we need you. An über-talented Community Manager reporting to our Customer Marketing Manager Sim, to help engage and communicate with our 10,000+ retailers, partners, fans and friends!What you need to know:At Vend we are totally focused on our customers. Like, totally. This means loving our customers, building a product our customers love, and channeling all that love into full-fledged relationships. And, like any good relationship therapist can tell you, this means we have to be good listeners, open to criticism, honest all the time, and engaged. (Not engaged to be wed. That's taking things a little far.)So who will you be communicating with? Small business owners are at the heart of our community. Independent, entrepreneurial, passionate retailers from all over the world - who really care about what they do. Our community also extends to a global network of Vend partners & resellers - accountants, small business consultants, hardware suppliers and a marketplace of add-ons, custom software developers, industry influencers and larger strategic partners, like Xero, PayPal and other really important people.We want someone with vision, creativity - and a little bit of crazy. We want our Community Manager to live and breathe social media but we also want you to be able to communicate beautifully away from your computer. This role isn't just about being a social media whiz – but also about being a communication maestro, whether that's on Facebook, Twitter, newsletter, blog, or via semaphores and smoke signals.We want people to look at our comms and be like "WOW!". We want to show off our company culture and our enthusiasm for retail in a genuine and exciting way and more importantly we want our customers to feel listened to, no matter what they say to us. If they have a bad experience and they tell us about it, we're not done until we've turned that around and our customer is stoked with us. You will be an advocate for our evangelists!We've put together a (humongous) list of what we want from our new Community Manager, but mostly it's around developing, maintaining, curating, writing and reporting on all of our social platforms. If you're a Community Manager already this stuff will go without saying.You will work across the whole business, you'll attend our Product and our Support stand ups every day, you'll be the ears and eyes on the social media ground and you'll be required to let the relevant people know if you hear anything that might be of interest.The below points are how we know the Community Manager is awesome. We're all about being awesome.When people are engaging with the content you post. They share it and follow us and start a conversation.Our customers (whether that's retailers, partners, add-ons, developers, or staff) all feel informed and up to date with what's happening at Vend.When all of our important communications are shared extensively and are made accessible, both internally and externally.People get in touch via every channel with every question imaginable and you respond to all of them. Even if you don’t know the answer, you find someone who does.Because of the nature of the role it's important to us that we can quite visibly see that you, as an individual, are all over social media. With that in mind we want you to incorporate social into your application. Given that you might not want the world to know you're applying for jobs we'd like you to do a couple of specific things.When applying, please do so using your Linkedin profile instead of uploading your CV.In the cover letter section give us some details of why you would be awesome for this role. Include information and links to communities that you have managed before.Remember, we're probably going to Google you, so make sure the content we find supports your application.
Requirements: At least 2 years of Social Media or Community ManagementGreat writing and communication skillsExperience developing & growing awesome social communitiesFamiliarity with major social networks and tools, blogging platforms, and email marketing toolsAbility to work in a fast-moving global team doing a million different awesome thingsMad Photoshop or some sort of designy type skillsUnderstanding of HTML or a willingness to learn would be a major benefitGreat customer service and the ability to build awesome relationships internally & externallyAn understanding of SaaS, POS technology and the retail industryExperience of using Zendesk, Hubspot, Sprout Social, Salesforce or other business tools
Benefits: What can you expect from us?An open culture where we openly share our results and where your input is valuedFun at work! Work-life balance. We know you have a life outside of work and at Vend you can have a life inside work, too.Utilise all your talents. Not just the ones written in your job description. Also, you'll get to work with this awesome team of hotshot marketing people (sailor outfits completely optional!).
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