Case Coordinator
Location: CA, ON, Toronto
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Insurance
Function: Business Analyst
Company profile: NFP is a leader in the delivery of benefits solutions for companies of all sizes and in the delivery of life insurance and wealth management solutions for high net worth individuals. Our leading, independent broker/dealer offers a wide range of choices from some of the nation’s top investment companies. NFP operates and reports in three segments that provide diverse products and services to corporate and high net worth individual clients: the Corporate Client Group, the Individual Client Group and the Advisor Services Group.*Our advisors partner with clients to help provide them with comprehensive solutions, backed by NFP’s open architecture approach, national scale and resources. NFP is focused on optimizing cross-selling opportunities and building recurring revenue, and diversification, ensuring the company is well-positioned for long-term growth.*NFP Advisor Services Group is a business segment of National Financial Partners Corp. (NFP) that includes NFP subsidiaries NFP Securities, Inc., member FINRA/SIPC, and NFP IndeSuite, Inc.
Description: NFP is a leader in the delivery of benefits solutions for companies of all sizes and in the delivery of life insurance and wealth management solutions for high net worth individuals. Our leading, independent broker/dealer offers a wide range of choices from some of the nation’s top investment companies. NFP operates and reports in three segments that provide diverse products and services to corporate and high net worth individual clients: the Corporate Client Group, the Individual Client Group and Advisor Services.Our advisors partner with clients to help provide them with comprehensive solutions, backed by NFP’s open architecture approach, national scale and resources. NFP is focused on optimizing cross-selling opportunities and building recurring revenue, and diversification, ensuring the company is well-positioned for long-term growth.Primary Objective:Responsible for processing applications, settlements and ongoing communication between NFP Canada's DOT Integrated Financial group, their carriers and clients and the DOT Financial Advisor for the successful completion of policy in force.Key Responsibilities:Processing of Applications and ConversionsProcess applications and conversionsReviewing applications for accuracy and submitting them to the respective insurance carriersOrder medical underwriting requirements including, MVR & Inspection ReportsUtilize carrier software for quotes/illustrations, where applicableUtilize software as a check for medical requirements as applicableFollow up and resolve issues from obtaining APS (with client, with client’s doctor’s office)Follow-up on pending casesEscalate any issues with the application to the DOT Financial Advisor in order to effectively complete the application processEnsure all documents are filed in Client files as well as Sales ForceCommunicate with DOT Clients and DOT Financial Advisors about the status of application throughout the processAttend meetings as requiredPolicy preparationPrepare Policy Contracts for settling/delivery to clients by following established guidelines, work priorities and deadlinesVerify and update In-force Insurance summariesCoordinate a peer review on outgoing packages and summaries to clients to ensure they are accurate and approved by Senior Financial AdvisorsNotify client that the policy has arrivedResponsible for processing applications, settlements and ongoing communication between DOT, carrier, client and Financial Advisor for the successful completion of policy in forceContact clients by phone, text or email to book meetings. Update Sales Force Calendar when meetings are bookedFollow up and ensure that settling documents, where applicable are returned by the client and correctly signedVerify accurate client summaries (including spousal); ensure insurance carrier backup is attached to client summariesUpdate client fileCompare group and individual plansCustomer ServiceOngoing communication with clients, carriers, vendors via email, phone and in writing.Update Sales Force and Client Files with business correspondence, client contact and corrected policy information.Acknowledge receipt of emails or telephone calls from clients immediately and respond to clients regarding client enquiries or complaints within 24 hours.Update clients In-force insurance summaries with backup support from the Insurance Carrier sites.Maintain accurate records of all calls in Sales Force and provide an email to Financial Advisors of incoming calls.Maintain client files, updating their status to ensure company’s database is up to date.Escalate problematic issues to Senior Financial Advisors/Director of Operations.
Requirements: Education, Professional Development & Work Experience Required:University degree (preferred major in math)Life License (or working towards obtaining one)2 years plus experience in Life Insurance roleTechnical CompetenciesMicrosoft office (Word, Excel, Outlook)CRM applications, for example Sales Force and GoldmineEnsure carrier quoting software is always up to date for Manulife, GWL, RBC, Desjardins, Transamerica, Canada Life, Life guideFinancial calculationsUnderstanding of products including Discounts & Deadlines for GWL DI Grad Program, RBC Student Initiative, Manulife GAPMIB limits (issue limits, I&P limits for different years of policy issue)Life rewrite, conversions comparisonsUnderstanding of Life, Living Benefits and Health & Dental Insurance backgroundKnowledge of Insurance Companies quoting systems an assetBehavioural CompetenciesHigh level of communication within team environmentAbility to escalate and follow process/proceduresAttention to detailAbility to provide an above average level of customer serviceExcellent communication and presentation skills – written and oral with a good phone mannerExcellent organizational and time management skillsAbility to manage multiple projects with tight deadlinesAnalyticalProblem solvingAbility to working in a fast-paced environment
Fraudulent: 0