Senior Product Marketing Manager
Location: US, CA, San Francisco
Department: Marketing
Employment type: Full-time
Required experience: Associate
Function: Marketing
Company profile: Intercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.
Description: The OpportunityAs a Product Marketing Manager at Intercom you will work in a fast-paced startup environment which demands the ability to execute independently on a variety of tasks. This is a cross-functional role that requires creativity, enthusiasm, strong writing skills, and an acute attention to detail. We're looking for a high-energy, driven, creative, tech-savvy, focused, detail-oriented, and persistent product marketer.Product marketing managers at Intercom should have the experience and background to plan and execute initiatives to drive Intercom's growth in key markets. Working cross-functionally with the Product, Design, Growth, Sales, and Engineering teams, you'll set positioning and strategy, and manage product launches, create collateral, and advise on the right combination of features, pricing, and markets to maximize the product's potential. If you're looking to to strongly impact both the company and the industry, this is the role for you.Product Marketing Manager's at Intercom:Develop and execute launch plans for new product updates and campaigns, working closely with Product, Engineering, Design, Growth, and Sales teamsUnderstand Intercom users and the competitive market landscapeKnow the product roadmap and market trends intimately to help devise, plan, and execute strategies and tactics in additional to product launches, to drive awareness and new trials of IntercomManage the execution of marketing tactics to support audience-specific strategies—everything from blogs, infographics, videos, tweets to landing page messaging – we want you to think outside the box
Requirements: You should:Have excellent communication skills: written, verbal, and visualBe able to demonstrate customer focus, with an ability to understand, simplify, and communicate complex ideasHave knowledge of marketing at different parts of a product life-cycle: new product and iterative releases of existing productsHave strong project management skills: prioritize high-impact activities and keep complicated projects moving forward, work across cross-functional teamsHave a minimum 4 years product marketing experience at a SaaS product companyHave a bachelor’s degree, preferably in a technology-related fieldIdeally you:Have a￼￼￼￼￼￼￼￼nalytical skills: analyze user data and implement appropriate tracking to measure marketing successHave cross-functional leadership experience shown in the ability to work closely with Product, Design, Growth, Sales, and Engineering teamsHave experience in or the desire to manage a small team of product marketers
Benefits: Competitive salaryFull health, dental, and vision coverageMeaningful equity in a rapidly growing companyCatered lunch and dinner every weekdayFun environment where you can make an impact
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