Customer Service Associate 
Location: US, IN, Indianapolis
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Government Relations
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Indianapolis, IN. The right candidate will be an integral part of our talented team, supporting our continued growth.Goal:Our goal is to have 100% participation in support of all areas of Mail Operations.  Teammates have access to on the job training and Novitex online coursework, and are strongly encouraged to actively participate in all educational opportunities.  Some classes are mandatory, and require your timely attention. Below are details concerning your position, and it is our expectation that you become fully certified to actively perform all the listed functions.  Other duties may be assigned as necessary or by management directive. Key responsibilities may include:Pick-up and deliver mail, parcels and other items within established timeframes and service standardsEmployees must meet compliance in their work area by accurately completing all quality verification, reporting and forms as scheduledHandle time-sensitive material, including confidential, urgent packagesActively participate in cross-training opportunitiesMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentTake direction from supervisor or site managerBe able to work under limited supervisionComplete work in a timely mannerAbility to perform multiple tasksSchedule and prioritize tasks according to due datesMaintain all logs and reporting documentation with emphasis on attention to detailAdhere to all safety proceduresExperience operating mail and meter equipmentExperience operating shipping systems (FedEx, UPS, etc.)Effective use of  PC, keyboard, mouse and windows environment requiredExcellent communication skillsMust be able to lift 55 pounds occasionallyStanding and Walking for long periods of timePerform other tasks as assigned
Requirements: Minimum Requirements:Minimum of 6 months customer service related experience requiredHigh school diploma or equivalent (GED) requiredPreferred Qualifications:Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)Experience running mail posting equipment a plusExcellent communication skills both verbal and writtenLifting up to 55 lbs with or without accommodationsWillingness and availability to work additional hours if assignedWillingness to submit to a pre-employment drug screening and criminal background checkAbility to effectively work individually or in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policy 
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