Customer Success Manager
Location: SG, 01, 
Department: Success
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Computer Software
Function: Customer Service
Salary range: 20000-50000
Company profile: If working in a cubical seems like your idea of hell then joining our awesome startup team might be the opportunity you’ve been waiting for.Come join the TradeGecko team, we’re a Singapore head-quartered company, we’re ventured backed and we’re growing fast.Our team comes from all corners of the globe, the founders are Kiwis, we've got Singaporeans, Dutch, Filipino, Australians, Argentinians, the list goes on.If you think you have what it takes and can handle our group of talented, hardworking, sarcastic miscreants, then apply now … right now!
Description: Recognized as one of the region’s hottest startups, TradeGecko’s a venture-backed company dedicated to consigning boring business software to history, through the redefinition from the ground-up of supply chain operations in the B2B world – all while making our customers more awesome.We currently have a multi-cultural team of nearly 40 tackling a global customer base in over 90 countries, and are seeking even more talented individuals to join our fast-growing team on our rapidly developing journey.At TradeGecko, our primary focus is creating a most amazing product. Our second focus? To make our customers happy. We take customer happiness to a whole new level. We make sure they know we are available for them anytime by call, email and every other medium possible. We are approachable at every level. As a Customer Success Manager, this is what you will be doing:Manage client accounts: Work with our customers to make sure they are getting the most out of the product to help them run their business.Support: Help customers resolve issues they are having together with our support team.Measure Engagement: Track how people are using the product to identify increased business opportunities.Advocate Customer Requests: You'll be a champion for the customer in internal discussions by helping the engineers prioritise feature requests and bug fixes.
Requirements: What are we looking for: You are a happy, positive-minded, kind person who loves making customers happy.You are articulate and have a great eye for detail and are able to think on your feet when dealing with customers. You can analyse data to figure out important customer usage trends for us to act on. You love anything software and app. You want to make a difference in the team and you are an amazing team player.
Benefits: What's in it for you?Work at our cool  office with our awesome team consisting of people from all around the world. We currently have Kiwis, Australians, Singaporeans, Argentinians, Romanians, Malaysians and more...Competitive salary Be in constant contact with smart and driven people to get to the next level.Opportunity to shine - we make decisions together and we grow together. The best part of all, you will be in a space where no two days are the same. We grew from 8 to 16 in 3 months, we are growing still! Whether you like singing, hiking, snowboarding, cooking or simply snuggling up to watch Game of Thrones, we'll love you. If you wish to grow and learn in any area be it sales, marketing, support or even learn to code, you'll have our support. :) 
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