Part-Time Customer Care Assistant -- Seasonal
Location: US, , New York
Department: Customer Care - Provisions
Employment type: Part-time
Company profile: We're Food52, and we've created a groundbreaking and award-winning cooking site. We support, connect, and celebrate home cooks, and give them everything they need in one place.We have a top editorial, business, and engineering team. We're focused on using technology to find new and better ways to connect people around their specific food interests, and to offer them superb, highly curated information about food and cooking. We attract the most talented home cooks and contributors in the country; we also publish well-known professionals like Mario Batali, Gwyneth Paltrow, and Danny Meyer. And we have partnerships with Whole Foods Market and Random House.Food52 has been named the best food website by the James Beard Foundation and IACP, and has been featured in the New York Times, NPR, Pando Daily, TechCrunch, and on the Today Show.We're located in Chelsea, in New York City.
Description: Do you gush over brand loyalty and great customer experiences? Ever catch yourself spending chunks of time researching what kitchen item to invest in next? And, do you love knowing how things work and going above and beyond the call of duty to make someone happy?If your answer to all three questions is "yes," read on!We're #URL_5695048a8516ee1a0fdb81a0684858b368614ee7f7aa440adbc362edbdf84972#, where you’ll find everything you need to cook -- and live -- well. Provisions, our curated kitchen and home shop is looking for part-time temporary customer care assistance for the busy holiday season. Our online shop brings like-minded makers and artisans together with all of us cooks and food people to celebrate their goods and crafts. Because great food isn't just about ingredients, it's about everything that makes a meal – the platter you serve tacos on; the composter in your kitchen; the knife you take on picnics; the beeswax candles that burn on your table; and the honey from the same apiary that you stir into your tea.We provide a customer experience that complements and parallels the quality goods in our shop. Each customer and their shopping experience is valued, and you’ll be part of that over the holiday season.Responsibilities:·   Deliver memorable and effective customer care at every step of the way, whether for Provisions shoppers or the artists and merchants we work with closely. We’re email and online chat based for now. ·   Troubleshoot general questions and issues, including shipping, return requests, and product inquiries. We’re fans of thorough care and a personal touch, so expect to make your personality and the Food52 brand shine in your interactions!·   Implement best practices and processes to maintain and improve customer relationships. We genuinely enjoy surprising our customers – and they like it too.·   Champion critical thinking and problem solving – and have a good time while doing it.
Requirements: ·   This is a part-time, temporary contract role (about 20-25 hours per week) through the holidays. If you have flexible hours throughout the holiday season -- even better! ·   Evening and weekend hours are required, and the ability to work independently is key. This position will be remote during most hours, but the ability to come into our New York City office for training is required. ·   1-2 years experience with email customer care (a basic understanding of shipping and e-commerce is also very helpful). ·   Outstanding organization, preparation and communication skills. And time management? You’ve got that covered, too.·   Cheerful under pressure, curious, and thoughtful. ·   Exceptional writing and research skills, and a general love of problem-solving. ·   Have a great sense of humor and know when to show it.·   Familiar with the voice of Food52 and our aesthetic.
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