Customer Service Records Associate
Location: US, TX, The Woodlands
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Oil & Energy
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in The Woodlands, TX. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Pulling, verifying & staging boxes for destruction.Required to pull up to 80 boxes an hour with a minimum of 50 per hour.Retrieve boxes as outlined in contract performance standards.Deliver boxes to designated locations at customer request.Re-file boxes per customer specifications.Respond to customer request for record services within allotted time (pickup or delivery of records boxes/files, etc.).Contact equipment providers for service as necessary.Maintain and track box inventory and notify management when stock is low.Maintain all logs and reporting documentation; attention to detail.Handle time-sensitive material like confidential, urgent packages.Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.Accountable for performing all functional tasks associated with the operation of the Records Center such as file creation, sorting, filing, file retrieval requests, re-shelving files and preparation of materials for off-site storageDeliver files to designated locations at customer requestEnsure accurate entries into Production Activity Reports and various logs required for the operation of the Records CenterSort and classify material for filingFile Material according to the established criteria of the clientComplete file and information requests in a timely mannerMaintain all transaction records (manual or computerized) as requiredMaintain personal activity reports as requiredConsistently adhere to business procedure guidelines.Take direction from supervisor or site manager.Perform other tasks as assigned and participate in cross-training.Adhere to all safety procedures.
Requirements: Requirements:High school diploma or equivalent (GED) required6 - 12 months experience working in warehouse preferred.Must be computer literate, have strong knowledge of Microsoft Office, and perform other duties assigned.Aptitude to learn to use the customer database software.Be able to evaluate and solve various problems & multi task several projects at one time.Be a team player and be able to work with minimal supervision.Must possess the ability to effectively communicate both in verbal and written form.Minimum 6 months experience in a customer service environment.Strong clerical and organizational skills required.Must be able to work effectively in a team environment.Ability to use problem-solving skills in order to resolve client issues.Computer skills: Microsoft Word, email applications.May be required to lift, move and/or shelve files, exhibits and records storage boxes weighing up to 50 pounds or the maximum allowed by current State Law with or without accommodations.Ability to sit, stand, walk for long periods of time with or without accommodations.Must have a valid driver's license and a clean driving record (less than 3 violations in the last 3 years). 
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