Payments Analyst
Location: GR, , 
Department: Operations
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Internet
Function: Finance
Company profile: #URL_e837e935106c9b32dff718b3aff43001785693e48a3ebed31444faf85ee2da31# (“PPH”) is a global online services marketplace that allows businesses to get their job done fast and reliably.  We have a fast-growing community of Buyers & Sellers of any service imaginable across the UK, Europe, North America and Asia. We allow work to be done and transacted in a safe and trusted environment and engage with one another in ways that make the journey as important as the result.
Description: Company DescriptionAbout Us#URL_73fd5344bc7619454b016d7d6652f589abd4c13ff8ccdb7a62dec766ecefe0f9# is a one-stop virtual community where freelancers and small businesses can connect and a leader and innovator in the fast-growing freelance economy since 2008. With a vibrant community of over 400,000 freelancers across 150 countries available to work at the click of a button, it's like having a virtual, on-demand, and global workforce at the ready. Our valuesOur company culture matters a lot to us.  We tale the values that make up our culture very seriously and only hire people who share them with us, no matter if they are superstars.You will fit in if you are someone who:Loves Brutal honesty Hates sugarcoatingHates pointing fingersHates fluffingActs like ownerDoesn’t sit around waiting to be told what to do.Is selfless: doesn’t just cover his / her own back. Always put themselves last.Cares about the business and its overall success.Picks garbage off the floor.Is Accountable Does what he says & commits to it. Gets it done!Resourceful & scrappy. Doesn’t need handholding.Goal orientated. Sets and hits targets.Constantly raises the bar Curious and inquisitive. Always questioning: how can we do this better?  Finds ways to improve the status quo.Goes above and beyond what’s given.Thinks outside the box and loves innovation.Self-reflects and improve a little every day. Is a Team playerClear communicator. Cares about whether the other person understood, not just what been said.Shows empathy: Cares and doesn’t just throw the ball over the fence. You make an effort to gel and bond with the team. What we’re looking forWe are looking for an ambitious, high-calibre, analytical person to join our growing Athens office as a payments analyst. This role is a crucial role in our Operations team that will have real responsibility managing a core part of the business. The right candidate would be excited by the challenge of working in a fast growing internet company. They would take this role and run with it – driving change across the business and supporting a team of Payments agents delivering a core function of our business.This role would be responsible for owning and managing our payments processes and fraud risk. As a business we need to deliver standout payment processing methods, processes and service for our users whilst minimising our fraud risk. The ideal candidate must be a strong problem solver and willing to learn our processes.This position would suit an inquisitive person keen to make an impact, improve our business and be part of building a successful start-up. Someone with enthusiasm and a willingness to learn is more important than extensive payments experience.Key responsibilities include:Understanding payments processes at a deep level and helping to improve these.Monitoring and detecting fraud – using analytical skills to help our team investigate suspected fraud cases and taking appropriate action.Overall responsibility for all payment-related processes.Continuously improving processes / working with Product and Engineering to build new tools and features.Reporting on fraud, any issues and the status of payment processing.Managing relationships with payment service providers (PSP).Working closely with the Customer Support Delivery Manager and Chief Operating Officer to serve users, prevent fraud loss and improve processes.
Requirements: Pre-requisite skills and experience:Strong knowledge of Microsoft Excel.Very strong analytical skills – a natural, structured but creative thinker.Aptitude for learning new systems and processes - a self-starter.Proactive in delivering system and process improvements.SQL experience highly desirable.Start-up experience a plus.Interest and understanding of the web and online businesses.Thrive in an environment of constant change.High level of fluency (verbal and written) in English is essential.Experience in fraud analysis and payments processing a bonus but not essential.Highly efficient worker. Track record in high productivity.Strong team player and confident in directing others.Degree in mathematics, sciences, economics or management highly desirable.
Benefits: Package: competitive salary and stock options based on skills and experiences to date.
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