Senior Client Success Manager
Location: US, PA, Philadelphia 
Employment type: Full-time
Industry: Information Technology and Services
Company profile: Founded in 2009 by early LinkedIn employees, PeopleLinx gamifies employee engagement for LinkedIn, Twitter and other social networks. Our cloud-based solution helps employees optimize their profiles (establish credibility), leverage their relationships (get warmer introductions), and engage their connections with targeted content (attract prospects). Customers include Fortune 500 leaders in banking, insurance, legal, high-tech, and professional services. You can find us in the real world and on the web:1835 Market St. // Suite 1105Philadelphia, PA 19103#PHONE_f167a2f286e8f4cb0f9fa1e47261030df0d106c8fd5f112e530d0e136de51f64##EMAIL_11429015bb60de942be3eda067d6bc311a361e27527b1caa61d26744faa41e9d##URL_9844023bca59c32bd969064d87e9140e2e7a27774849164ee371457c6eb393f1##URL_fcf1545d702394fe08474c55816b6430cdab10fa1ca92ab2029f06e4eebec154##URL_9fcf934808d5aae269e51500d2f74a1158320477ca5f92484f12eef95e4812fc#
Description: As a Senior Client Success Manager, you will be working with Fortune 500 companies and other forward-thinking organizations across various industries. In this role, you will:Serve as a trusted advisor for prospective and current clients and develop social business strategies that produce measurable ROI through social businessManage all aspects of a client’s PeopleLinx including: launch and onboarding of users, management of fully-customized instance of our software application, and management of all associated training and support initiativesDrive client retention, renewal, and upsell, with ability to craft strategic plans to grow enterprise accounts across teams, divisions and geographiesCollaborate with our Social Business Strategist team to develop successful training programs for clientsAnalyze key client success metrics to understand areas of success and areas for improvement to drive successful programsAddress customer requests with speed, care and professionalismUnderstand product roadmap and communicate new features effectively with clients; gather client product feedback and submit to product management to shape product roadmapMust be a social business expert, with deep LinkedIn and Twitter subject matter expertiseAct as a liaison between the client success department and other departments within the organization
Requirements: Bachelor’s degree and 4+ years sales / client relations experienceFortune 500 client management experience preferredExperience in a sales environment or managing upsell to existing clientsPrioritize and manage multiple projects simultaneously, and follow through on internal and external items in a timely mannerEnergetic and personableProfessional, can-do attitudeOrganized with a keen attention to detailStrong interpersonal skills and the ability to build and maintain trusted and long-term relationshipsA creative problem solver and innovative thinkerExceptional verbal and written communication skillsHighest discretion when working with confidential information concerning the company, management and employeesPrior experience with an emerging growth company a plus; able to adapt and thrive in a fast changing environmentExperience with #URL_8d92932a488fb7e172d73a0f6813d06d464f1f03705d2825f86b2c7947d60a86# a plusTravel: ~20%
Benefits: The experience of being a member of a high-performing, growth-stage companyDelivering value to clients and our company – this is more than just a desk jobExposure to many aspects of a startup – operations, client delivery, senior leadership, investors, etc. Candidates will work closely alongside senior leadership and many startup and growth-stage veteransCareer growth and upward movement possibleReasonable business and commuting expenses will be reimbursedCompetitive compensationFull benefits
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