Operations Manager
Location: GB, , Manchester
Department: Driver Operations
Company profile: Our mission is to bring the world's best-loved local restaurants into everyone's home or office - fast.We work with hundreds of the UK's best loved restaurants, including names like Carluccio's, GBK, Nando's, Rossopomodoro and many top quality independents to deliver their food to homes and offices everywhere. Our customers are as passionate about great food as we are, including an ever-growing number of large and prestigious firms.Being part of our team comes with many perks, one of which - you guessed it - is food. Every Friday, we order lunch for the entire team from some of our great restaurants, and throughout the week we can often be found tasting food from a new restaurant on our platform (waffles on a Tuesday afternoon, anyone?). Beyond all the amazing food, we have a fun and entrepreneurial culture where street smarts, creativity and a can-do attitude are paramount. But it's not all just hard work - we are a tight-knit team and can often be found getting a drink together after work.With offices in London and Chicago and backed by one of Europe's top venture capital firms, Index Ventures, we are growing quickly. So come and change food delivery with us!
Description: Our mission is to bring the world's best-loved local restaurants into everyone's home or office - fast.We work with hundreds of the UK's best loved restaurants, including names like Carluccio's, GBK, Nando's, Rossopomodoro and many top quality independents to deliver their food to homes and offices everywhere. Our customers are as passionate about great food as we are, including an ever-growing number of large and prestigious firms.Deliveroo’s Driver Operations team deal with management of our driver team, the face and wheels of Deliveroo. You will be working to become the Manchester Driver Operations Manager in order to help expand the business. Your tasks will include four key pillars, driver scheduling, driver performance, driver recruitment and driver payments.Management of a fleet of +50 driversPerformance management through driver data analysis to identify those drivers who perform strongly and those who need re-training or further encouragement. Freedom to create driver reward schemes which drive performance across the fleetScheduling drivers via a web-based scheduling portal; ensuring current staffing targets are met and ensuring we have appropriate drivers for both trough and peak trafficDiscipline, driver disputes, and behaviour management across a wide range of cultures, religions and backgroundsSupervision of driver payments; equipment deposits; tip & reward paymentsResearch into new Deliveroo zones for driver hiring; approaching community leaders and venues in order to advertise driver recruitment
Requirements: Graduate level candidate - a science/highly analytical degree or background is a bonusHigh level people management skills, must have experience working with people of different backgrounds/culturesMultiple languages as a bonus: Portuguese, Spanish, Urdu, Hindi etcLarge scale management organisational skillsExperience with staffing on a large scaleExperience of hiring staff; not solely recruitment types, but hiring through different channels; hiring en-masseExperience with training / learning & developmentCandidate will have the ability to independently research new locations for Deliveroo expansion with regards to driver operations: talking to local authority to establish parking permissions; understanding traffic patterns and main routes across zones; driver parking locations
Benefits: Become one of the early employees of a fast-growing, exciting startup changing the food delivery landscapeHave a real impact on the company's growth and evolutionWork with people who love what they do every day
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