Freelance Customer Service Agent English
Location: DE, BE, Berlin
Department: Customer Service
Employment type: Other
Required experience: Not Applicable
Industry: E-Learning
Function: Customer Service
Company profile: Babbel enables anyone to learn languages in an easy and interactive way. The learning system offers 13 languages, from English to Indonesian. Users with and without previous knowledge can access grammar and thematic courses as well as vocabulary, writing and listening comprehension exercises online and on the go. In addition to the full courses for web, iOS and Android, there are also vocabulary trainer apps for Windows 8 and the Kindle Fire.Babbel is operated by Lesson Nine GmbH in Berlin. The company was founded in August 2007 and now has approximately 250 employees and freelancers and is opening an office in New York City (Lower East Side).
Description: Babbel is currently looking for a native English speaker with excellent customer care skills to join our Customer Service Team. The position is flexible and paid by the hour on a freelance basis.RESPONSIBILITIES: Babbel is a dynamic and rapidly growing company. So that we can continue to provide the best possible service to our customers, you'll need to be consistently up-to-date with Babbel's products, its services and all our latest promotions.  Babbel customers are interested, engaged people from allaround the world who are enthusiastic about Babbel and have lots of ideas and suggestions. As a Customer Services Agent, you'd be part of the team that makes sure the service customers receive is as outstanding as the product itself.You'll be dealing with email enquiries from customers on your own computer using the Zendesk Customer Support system. You'll be responsible for managing your own time and for ensuring that our standards of service are maintained. After an initial training period in the Babbel offices, you'll be working from home but will be required to attend meetings and briefings on at least a monthly basis.Within Customer Services, our communication and working strategy is open and fair. We're a great team of more than 40 people and working with us is a lot of fun!
Requirements: Proven experience in customer service and the ability to "go the extra mile" for customersThe ability to communicate with customers from a wide range of backgrounds and cultures in a friendly and efficient mannerInitiative and problem-solving skills – the ability to get to the root of a problem and provide a speedy solution to the customerIndependent and reliable working style. The ability to manage your own time effectively to ensure regular and efficient support to customersYou'll need to be able to dedicate time every day, or at least every second day, to Babbel and will be required to work up to a total of about 15 hours per weekAgility with the internet and familiarity with Babbel productsPermission from the German authorities to live in Germany and to work in Germany on a freelance basisResident in BerlinCustomer services experience in the USAFamiliarity with Android and/or iOS devicesFluency in any of the following languages – French, German, Italian, Spanish, Portuguese, and/or Swedish
Benefits: The opportunity to manage your own time and work from home (Berlin-based)The possibility to work with the best language-learning resource there isCompetent and professional support from within the team itselfA friendly and supportive atmosphere with a great team of co-workers 
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