Senior Project Manager
Location: US, GA, Atlanta
Department: Expert Services
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Project Management
Company profile: We have created the world’s leading lean customer experience platform – its not just us that think that, Gartner does too. Backbase has been consistently placed in ‘Visionary’ quadrant of Gartner’s Magic Quadrant for Horizontal Portal Software and, in 2014, was recognized as the most visionary portal vendor.The Backbase Customer Experience Platform (CXP) has been designed to help organize, create, and manage deeply relevant customer experiences across all channels, on any device and combines the latest innovations in customer experience design (UX) with next generation technologies to deliver an unbeatable digital experience.The Backbase team is made up of more than 200 consultant, technology and usability professionals, with offices in London, Amsterdam, New York, Atlanta and Moscow. There’s plenty of more information about us as a company and our products on our website; please also view our “Working at Backbase” video which we have just published on YouTube.Check out the video hereIf you’d like to join us we’d love to hear from you. 
Description: The teamThe Senior Project Consultant is part of the Expert Services (ES) team based in Atlanta. ES is a team of specialist with the right level of skills and experience to make sure that our product is implemented successfully at our customers. Additionally ES provides training and implementation support services to our customers and partners.Our consultants work with partners and customers to ensure our customers successfully achieve their goals. This will mean you will develop, teach, support and lead teams in delivering enterprise solutions.Additionally ES provides training and implementation support services to our customers and partners. You will report to the Services Delivery Director.  The goalThis is a combined role where you will be expected to manage the relationship with the customer and the Backbase Team(s) during the project lifecycle, you will be the main point of contact. You will fulfill an important role supporting and advising clients with implementing their online applications using Backbase Solution to its full potential.You will be expected to:Initiate projects like Proof of concepts/Pilots and implementations;Manage the projects in a structured and professional manner according to the selective methodology and report on the status of the project weekly internally and externally;Quickly understand the situation and the needs of the client and be able to translate them into viable solutions using Backbase tools;Coordinate, supervise, and be the strategist for the projects from beginning till end;Perform business process gap analysis and manage requirement changes;Collaborate and bridge the gap between the creative team, marketing, business and the technical teams of the client and Backbase;Be an effective communicator and organizer;Become hands on when required to use the Backbase solutions.Project work is done at the Backbase office in Atlanta; however, some project executions are at the client site. Therefore, since our product is sold worldwide, you will have to travel for periods ranging from a few days up to a few weeks in order to manage the interests of the project.
Requirements: Your profileYou are not a technical expert however, nor are you illiterate in information technology. You need to be an excellent communicator and feel comfortable interacting with stakeholders at various levels within the client organisation in an empathic and considerate way. Organizational and cultural sensitivity are a must.Skills Profile:Bachelor, Masters-level or University degree, preferably business or IT related;More than 7 years experience as a project manager in a client facing position;Industry experience in one or more of the following: financial services, banking, handheld devices (i.e. mobile/tablet) is strongly desiredHave managed projects from end to end;Experience managing web based international projects;Experience managing resources across multiple divisions and functional areas, including third partiesExperienced in modern methodologies (Agile/SCRUM);Experience with online strategy and complex problem solvingStrong consultancy skills, analytical and communications skills;Flexibility regarding work location, and a willingness to travel abroad up to 30%.
Benefits: The offerBackbase offers a comprehensive Benefits Package through our Human Resources partner TriNet. Employee benefits includes a substantial number of Health Care policy options; Dental and Vision Insurance; Short & Long Term Disability Insurance; Life Insurance; 4% Matching 401k plan; Vacation, Holiday, and Sick Paid time off. Backbase coverage is substantial while in addition Backbase, through TriNet, is able to provide the employees with a wide variety of offerings for the employee to custom design benefits that work best for themselves and their families.Backbase offers you a challenging job in an informal and ambitious environment where personal development is highly valued. This is all within a successful, young and growing organization with a matching company spirit.
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