Operations Engineer (DevOps)
Location: GR, I, Athens
Department: Operations
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Computer Software
Function: Information Technology
Company profile: Workable is a venture-backed startup making cloud-based recruitment software for fast-growing companies around the world. We're looking for people who want to change the way companies and people meet each other.Life at WorkableAt Workable we are creating an environment that has all the excitement and intellectual stimulation of a startup, minus the fads and pretension. We don't work 80-hour weeks, but we do work in an efficient and disciplined manner. We don't have ninjas and rock stars, we have people who are outstanding at what they do. We don't think it's old fashioned to have a sensible business model and we enjoy working with smart people.> learn more about Workable and our employee benefits
Description: Workable is a venture-backed startup developing recruiting software for SMEs and high-growth tech companies. The company grew tenfold over the past year and continues to grow at a rapid pace.To support this growth and make sure that we can scale from thousands to hundreds of thousands of users, we are expanding our Engineering Operations team.As an Operations Engineer, you will be responsible for the following:Investigate and resolve (or recommend solution for) production issuesRespond to technical customer questions escalated by the Customer Success teamDraft guidelines for and provide training to the Customer Success team, covering new feature functionality and common technical issuesPerform root cause analysis for production issues/errors; recommend changes to Product that will reduce future occurrences of errors or improve the customer experienceDevelop scripts that automatically verify the correct end-to-end operation of integrationsPerform any required maintenance operations in relation to third party integrationsContribute to testing of new integration capabilities in the productImplement reports, alerts and KPIs on BI tool, on both business and operational dataMonitor BI tool and investigate alerts or unexpected results
Requirements: You must have:at least a year of experience as a software developer, or significant exposure to programming at university or open source projectsstrong working knowledge of databases and SQLa degree in Computer Science (or other engineering subject plus experience in software)fluency in written and spoken Englisha willingness to learn Ruby on RailsYou must be:diligent and rigorous, able to appreciate quality and deliver it on a daily basisanalytical, eliciting actionable insights from dataproactive, always thinking about ways to further contribute to the success of the organisationa good communicator, with the ability to express yourself clearly and effectivelyable to collaborate well in a team environmentpositive, optimistic and curiousBonus points for applied experience in ETL, Data Analytics, Business Intelligence, ITSM or ITIL, Operations, Quality Assurance
Benefits: Our goal is to create a company where employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best, and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace and a competitive salary, we are offering:Stock option planPrivate health insurance planMobile telephony and data planFree meals, snacks and beveragesWorkstation hardware of your choiceLicenses for the software and working tools of your choice Educational expenses for buying books, online seminars, etc, so long as the educational benefit is related to our workAttendance expenses paid for at least one developer conference or workshop of your choice per yearFlexible working hours, ability to occasionally work from homeWorkable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.
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