Production Logistician / Liason 
Location: US, CT, Windsor
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description:  The Production Logistician / Liason will be based in our Windsor, CT location. The ideal candidate will be an integral part of our talented team, supporting our continued #URL_1bf87b016bff7d034ff44ab52bba41c2958ab8d33190cc80b04d146066a0534b# purpose of this position is to execute the day to day production requirements with emphasis on the consistent execution of the Quality Management System. Responsibilities: Follow all WSC facility policies, including health & safety, building security, data security, and a harassment free work environment.Support the Quality Management System, including participating in the Corrective and Preventative Action process, and assisting in the development of procedures, work instructions and quality system documents.Adhere to policies and notification for tardiness and absenteeism, and reporting work hours.Responsible for completing assigned job functions accurately and in a timely and organized manner:Complete logistical, administrative, and reporting documentation, and distribute as required.Maintain records as required by the assigned function.Perform production support and coordination functions, including job expediting, managing production exceptions, managing pulls, and testing.Liaise with customers and production personnel in a professional, courteous, and timely manner.Escalate any issue or problems identified while performing assigned functions that could result in impact to the customer, including missed SLA, out-of-balance, or other discrepancy.Participate in cross training, and train back up for assigned function as directed by management. Ensure that management is kept aware of any lack of back up and gaps in coverage.Perform various assigned tasks as required 
Requirements: Position Qualifications:Must possess the ability to read and understand written documents as they pertain to the Quality Management System.General PC experience required, including email programs and MS Excel.Minimum of 3 months customer service related experience preferred.Demonstrate general knowledge of the production environmentEffective communication skills.Handle multiple tasks simultaneouslyISO 9000 Quality System experience desirable. Previous manufacturing environment or logistical experience desirable.High School Diploma or equivalent (GED) required
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