Customer Service Representatives
Location: US, NY, Farmingdale
Employment type: Full-time
Required experience: Entry level
Function: Customer Service
Company profile: For over 20 years NAC Marketing Company, LLC d/b/a New Vitality has helped people be healthy and live better by marketing and selling vitamins, health supplements, and personal care products. Our customers learn about our products through direct marketing advertisements which use celebrities, athletes and doctors to promote on radio and television stations across North America.We offer a wide variety of career and entry-level positions as well as internships in a fast-paced and exciting industry. Our 100+ employees hold positions in Marketing, Creative, eCommerce, Media-Buying, Product Development, Accounting, Human Resources, Operations and Inbound & Outbound Sales in both our New York and California offices. WORK HEALTHYWe believe in the philosophy ‘be healthy, live better’  for our customers and especially for our employees. We encourage healthier lifestyles through affordable benefits, gym reimbursement programs (through medical insurance) and company events that promote physical activity and company morale.Affordable Medical, Dental & Vision InsuranceFlexible Spending Account & Dependent CareCompany-paid Life Insurance & Long-Term DisabilityEmployee Discounts on New Vitality products WORK BETTERWe believe growth and development are necessary parts of a rewarding work experience so we offer opportunities to gain industry knowledge, discover and utilize new skills and advance within the company. We also keep it fun with annual events like our Holiday Party, Thanksgiving Feast & Dessert Contest and team participation in Long Island's Marcum Workplace Challenge at Jones Beach.Paid Training for Call Center EmployeesLunch & Learn SeminarsSafety CommitteeCommunity Involvement (Toys for Tots, Island Harvest)Paid Time OffRoom for Advancement See below for our current opportunities. Follow the link to apply and if you are a qualified candidate, a member of our Human Resources department will reach out to you. NAC Marketing Company, LLC is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristic protected by law.
Description: • Answer both incoming customer service calls and sales re-order calls• Provide excellent customer service• Address any questions or concerns about products, promotions and/or shipping• Up-sell and cross-sell New Vitality products• Enter and/or update customer information into a computer system• Handle secure information with discretion• Place orders when necessary• Attendance is an essential responsibility of this position
Requirements: • 6 months work experience • High school diploma or GED • Solid computer skills (MS applications) • Excellent reading and phone etiquette • Patience and upbeat professional manner • Ability to type 35-40 words per minute• Ability to verbally convey information to others effectively • Ability to read and understand information presented in writing • Ability to multi-task • Ability to sit for long periods of time
Benefits: We believe in the philosophy ‘be healthy, live better’ for our customers and especially for our employees. Therefore we provide an environment where our employees can grow and advance professionally as well as in their personal lives. We reward and recognize hard work by promoting from within and we encourage healthier lifestyles through affordable benefits (gym reimbursements through medical insurance) and company activities that promote physical activity and company morale.• Paid Time Off (will begin to accrue on the 1st of the month after 90 days of service)• Medical, Dental & Vision (1st of the month after 60 days of service) • Flexible Spending Account (1st of the month after 90 days of service) • 401k plan (automatic enrollment on first day of employment) • Company-paid Life Insurance & Long-Term Disability (1st of the month after 1 year of service)• Paid training • Employee discounts on New Vitality products• Casual work environment• Room for advancement as your department and the company grow
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