Customer Service Associate - Data Entry 
Location: US, CT, Windsor
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: We are currently seeking Customer Service Associate – Data Entry/ Document Indexing to sit in our Windsor CT location.  The right candidate will be an integral part of our talented team, supporting our continued growth.   Responsibilities include, but are not limited to:Review and process confidential and extremely time-sensitive applicationsIdentify objective data and enter ("key what you see") at a high level of productivity and accuracyPerform data entry task from a paper and/or document imageUtilize system functions to perform data look-up and validationHigh volume sorting, analyzing, indexing, of insurance, legal and financial documentsMaintain high degree of quality control and validation of the completed workIdentify, classify, and sort documents electronicallyUpdate computer records on multiple local databasesLocate, retrieve, maintain, organize and assist users Retrieve and/or archive documentsEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports and logsEnsure the highest level of customer careEnsure adherence to business guidelines, safety and security proceduresSupport financial results by minimizing site waste and reworkAbility to cross-train to other functional areas
Requirements: Required Qualifications:Previous data entry experienceProficient keyboarding skills required with high accuracy levels (error free) Ability to effectively work individually or a team environment. Ability to handle multiple projects simultaneouslyAbility to adapt to changing fast-growing production environmentAbility to communicate both verbally and written with customers and company personnelStrong organizational and administrative skillsAbility to meet employer's attendance policyWork experience in email and Microsoft Windows environments is requiredMay be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations or the Must be able to sit, stand, and/or walk for long periods of time with or without accommodationsHigh School Diploma or equivalent (GED) requiredWillingness to submit to a pre-employment drug test, employment history check and criminal background checkPreferred Qualification:Experience with healthcare and/or insurance industry a plus
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