Part-time Customer Service Web Support
Location: US, AZ, Scottsdale
Department: Warehouse
Employment type: Part-time
Required experience: Not Applicable
Required education: High School or equivalent
Industry: Internet
Function: Customer Service
Company profile: LetterStream is an innovative printing and mailing company leveraging automation to assist our customers in accomplishing their communication needs.  We hire awesome people to join our team and to participate with us to accomplish our goals.We are known in the industries we serve as the leader in speed, excellence and customer service.  Our customers love doing business with us because we take stellar care of them.In order to offer such exceptional service, we need individuals who are committed to our goals, who can put customers and co-workers ahead of their needs and who can engage with our automated processes.If you are an likeable person who has a desire to do things right and learn new skills, you might be the right person to join our team.One of the great things about working at LetterStream is that you don't have to show up with all the answers, you just need to show up ready to join your fellow team members in their committment to making LetterStream a great vendor and a great place to work.Visit our website #URL_dd75b3e8ea18c4a6a4127c39b8c7fc73c0c7f2fd09f5cc4f2c2bf11ca66abfb4#Visit our blog #URL_41c2fe019cd82c57e7d9516f3f0409977e28fe56de847c276ab2131b250e0abb#
Description: Part time position available immediately to provide outstanding customer service to the users of our web service.  Tasks involve responding to email questions, writing FAQs and knowledge base articles and answering customer phone calls.This is not a high stress job as we don't have an overwhelming number of questions or inquiries.  There will be time to work on creating information for our support pages which will further reduce the number of inquiries that we receive each day. The overall goal is to wow our customers and make the feel like they are our most favorite customer... because they are.We try to inspire our customers in three ways, 1) a prompt reply, 2) a helpful answer, and 3) a friendly, personal and empathetic message.We are looking for someone who can work at our office 15 - 20 hours per week, sometime between 9 - 5, Monday - Friday in our North Scottsdale location.Starting pay $10.00
Requirements: We are looking for an experienced communicator, one who can provide clear yet friendly instructions to allow our customers to have success, the first time, based on the information we provide them.You will need to have good writing skills to not only respond to emails, but to also construct well thought-out explanations for our knowledgebase/FAQ system.This might not be a job for you if you have provided phone or email support in the past unless you had stellar training and were taught to love your customers.Must be a compassionate individual who has empathy towards those who are sending us emails.Must have reliable transportation and be able to show up when scheduled to work.Must have a friendly personality and be willing to accept training and instruction from others.
Benefits: If you'd like a job where you have the opportunity to offer authentic assistance to customers while being valued for your contribution, this might be the place for you.  If you like providing phenomenal service and receiving accolades from the people you help, this might be the job for you.You can count on us to support you in your quest to solve customer problems and make them feel special.  You can also count on us to solve bugs, glitches and confusing components of our website to further reduce your workload.We offer a friendly yet productive job environment.  In this position you will be a part of a team and will contribute meaningful productivity to the organization.
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