Customer Success Manager
Location: US, CA, San Francisco
Department: Sales
Employment type: Full-time
Required experience: Not Applicable
Required education: Bachelor's Degree
Industry: Computer Software
Function: Sales
Company profile: Workable is a venture-backed startup making cloud-based recruitment software for fast-growing companies around the world. We're looking for people who want to change the way companies and people meet each other.Life at WorkableAt Workable we are creating an environment that has all the excitement and intellectual stimulation of a startup, minus the fads and pretension. We don't work 80-hour weeks, but we do work in an efficient and disciplined manner. We don't have ninjas and rock stars, we have people who are outstanding at what they do. We don't think it's old fashioned to have a sensible business model and we enjoy working with smart people.> learn more about Workable and our employee benefits
Description: For some companies, customer service is a necessary cost, a mundane but unavoidable cog in the machine.Workable is not one of those companies.For us, outstanding customer service is a competitive advantage: By actively supporting trial customers from day one and delighting them with the speed, courtesy and diligence of our support, we win them over. By tirelessly supporting them throughout their subscription, resolving questions, or helping them adopt our more advanced features, we make them stick around long-term. By surprising them with personable and friendly service unlike anything they have experienced we turn them into evangelists of our software who rave about us on twitter and recommend us to their friends.As a customer success manager, you will be the human face of Workable. You will need to: consult small businesses on the best way to organise their recruitmentdemonstrate how to use our software to get the results that matter to themrespond to user questions or issues with friendly and pragmatic adviceproactively support users when they run into troubleYou will become the person they rely on to get an important job done well. You won't be just someone that talks to customers for us so we don't have to. Our product management team will rely on your first-hand understanding of users to design features that make Workable the best recruiting software in the world. Your ability to help customers succeed with their recruitment will have a direct and visible impact to Workable's bottom line. You will be the reason we get comments like these in our email every day:"I have to say I have been so impressed with how responsive, pleasant and professional everyone with the company has been. Kudos to you and your team!"In other words, you'll be doing one of the most important jobs at Workable. You will be treated as such, and equally, you'll have to live up to very high expectations.
Requirements: This is not your regular job and you probably won't be a regular candidate. You’ll have a positive attitude and desire to help customers above all else.You must be:Tech-savvy, meaning that you are comfortable using modern office productivity tools, you are an efficient user of spreadsheet software and you can understand/learn our product well enough to be able to explain and sell it to others.Pleasant and patient communicator. We pride ourselves for our exceptionally friendly customer support, we communicate with respect and timeliness and we guide our users with patience and dedication.Self-motivated, having a drive to carve out a career with a fast-growing tech startupYou must have:The ability to express yourself, both orally and in writing, with clarity, elegance and courteousnessBonus points if you qualify for one or more of the following:College education in marketing,  the social sciences, or human resource managementExperience in salesExperience in customer support or account managementExperience in the field of recruiting or HRExperience in writing (blog, articles, copywriting)
Benefits: Competitive compensation including stock option based bonus planPrivate health insuranceApple laptop, mobile phone plan and access to the best productivity and training toolsGenerous office perks such as free food and beveragesOpportunity to learn and develop in a fast-growing, VC-backed tech startup next to some of the smartest people in our industry
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