Product Designer
Location: US, CA, San Francisco
Employment type: Full-time
Required experience: Associate
Industry: Computer Software
Function: Design
Company profile: Intercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.
Description: About the roleDesigners at Intercom obsess over crafting experiences and interactions that delight our users; but they can also see the big picture, and how their designs fit into it.To be a good fit, you should:Have lots of ideas about how the products you use day-to-day could be better; you should be able to justify these opinions.Enjoy moving fast: we continuously ship changes to production dozens of times a day.Sweat the little details, and be self motivated to spot ways to improve what you're producing, not relying on others to do so.Be proud of what you work on.Be able to effectively and concisely communicate ideas through writing.You will be responsible for:Helping determine new projects (either new features, or improvements to existing features) based off product usage data, your knowledge of the market, and your own thoughts about how Intercom could be improved.Collaborating deeply with engineers.Designing the fine grained details of interactions.Sketching and prototyping ideas to test the viability and feel of interactions.Seeking feedback on your designs from the extended design team, and iterating your designs based off the feedback.Learning in excruciating detail what it takes to be a successful Intercom user, and using those learnings to influence your work on the product.About IntercomIntercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.
Requirements: Experience designing digital products and systems, not just websites. You have helped ship products.The ability to prototype your designs. (Keynote, HTML/CSS/JS, etc.)Strong understanding of social design including behavior patterns from psychology and social psychology.Excellent communicator of design work and your rationale behind proposals.Excellent self starter who can deeply collaborate with engineers.Bonus: visual design experience.You live in the San Francisco Bay Area, or are willing to relocate.You are legally allowed to work in the United States.
Benefits: Competitive Salary.Equity in a fast growing start-up.The opportunity to work with and learn from a phenomenal team (ex-Apple, Amazon, Google, Facebook).Free lunch & dinner every day.Healthcare.
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