Digital Account Manager
Location: GB, , London
Department: Account Management
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Unspecified
Industry: Marketing and Advertising
Function: Marketing
Company profile: At Karmarama we have a unique hiring policy: nice, talented and decent people who genuinely want to do what's right for their clients. Or 'keine wixer bitte' as our German friends say.We believe in good works. We put our clients at the heart of everything we do and only focus on doing what's right to help them win.We're always glad to meet nice, talented people. So if that's you and you're interested in joining the Karma Krew, please get in touch via the link below and we'll put you in touch with the relevant people.
Description: Title                            Digital Account Manager       Reporting to              Senior Account Manager  Job Purpose               We require a strong digitally focused AM with digital agency experience to work with Karmarama.  Principal Accountabilities: Responsible for assisting the Senior Account Manager and Senior Account Director in leading the client relationship, maintaining the day to day running of the accounts and to identify and assist in areas where we could grow the accounts organically.The main areas of responsibility will be focused the BT account portfolio. This is a key account for the agency. 
Requirements: Your main responsibilities in servicing these accounts will be; Day to day ownership and development of the client relationship with multiple stakeholdersAssisted by the digital project management team you will ensure the quality in all BAU deliverablesHave the ability to manage multiple digital projects through multiple stakeholdersTake ownership of regular status meetings, develop the agenda and write up all contact reportsKnow how to construct all briefing documents such as creative briefs, amends briefs, action briefs and be confident in verbally briefing these in to cross functional teamsHave an understanding of and be able to add / amend project management documents such as Statements of Work, project plans and issue logsHave an understanding of, and be able to add / amend technical documents such as functional specifications and technical specificationsYou will have a full knowledge of digital design and build project life cycle from initiation through to deliveryUse your initiative to refine and improve existing internal / client facing processes and develop new ones where necessaryCollaborate with senior planners, senior UX, Technical developers, creative and analysts to develop solutions for both sets clients that add real value. The result of being that we maintain our position as digital thought leaders across both accountsUse your knowledge of key client challenges to seek out new opportunities to propose solutionsBe a strong internal representation of the client ensuring that what your team delivers is of the highest quality and standardYou will also be responsible for managing client expectations and therefore always being on the front footYou will be expected to oversee the administration of finances for all projects on the accountTo be successful, you will need to have bags of energy plus the confidence to challenge client briefs and convention… and the interest in working for a growing integrated digital agency.
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