Client Account Executive
Location: US, WA, Seattle
Company profile: Work with Team OoklaWe're good at what we do. Since we started back in 2006, we've been on a path of continuous success. You've heard of and probably used our most popular product: #URL_450e422841a82380e06806f99787403171aea30a1cfd4da8652d1d7f83e9bf18#. Ookla is the market leader and the global standard for measuring and testing Internet speed and connection quality. Over 5 million tests will be taken today, adding to the over four billion done to date. Talk about inpact, we have reached out to 300 Million unique individuals in the past year alone!A small, talented teamIt surprises people to discover that a company with worldwide presence like Ookla is run by about twenty people. That's possible by bringing the right individuals together with a shared mission: making the internet better and faster for everyone. The people at Ookla are not only multidisciplinary, but adept collaborators--they enjoy working with one another. And a smaller team means everyone gets a bigger share of the rewards.Work from anywhere flexibilityOokla is 100% virtual. No central headquarters. No vying for the corner office, because your office is anywhere you want it to be: your home, a coffee shop, a cabin in the woods. It's work with a life--the life you choose. And it's definitely not lonely. Ookla's online community, using voice, chat, and groupware technology, facilitates vibrant, ongoing collaboration among like-minded coworkers. And you're never stuck in traffic.Want to work at Ookla?To determine if you’d be a good fit at Ookla, ask yourself these questions:Am I self-motivated and capable of working with little or no supervision?Am I knowledgeable, talented and imaginative enough to take on a project from beginning to end?Am I always driven to improve quality and effectiveness?Am I eager and excited to work with like-minded individuals?If you answered “yes” to all those questions, Ookla may say “yes” to you.In return...Top-of-market salaryBonus & profit-sharing opportunities, creating overflow that is gererously shared out.Work from anywhere flexibility -- we're 100% virtual100% paid medical & dental for you and your dependentsNo set limit on paid-time offTop-of-the-line hardware (think Retina MacBook Pro)Beverages and more to outfit your home officeWe hire responsible individuals that get the vision and enable them to self manageWe know exactly where we are going and how to get there, join us.
Description: Ookla Account Executives have the authority and responsibiltiy to help create the very best experience for our ISPs & Mobile Carrier clients worldwide, as well as for a wide variety of companies of all sizes from Telecommunications/Internet, Mobile/Cellular, Network & Cloud, Data & Technology & increasingly, a variety of "connected device" Industries such as  Consumer Electronics & Appliances. Joining Ookla as an Account Executive means having your pulse on the cutting-edge of Internet technology, and being armed with the very best computer hardware, software tools, along with the dedication and support of our Sales Engineers. Together with our extended and fully paid training period, our Tier 3 Support Engineers team with you in your daily role and the result is the industry's most effective and capable Account Services group. This powerful team approach means you control and help create the very best experience throughout every engagement with every one of our long-term clients.Ookla Account Executives are a closely supported by and collaborate closely with members from our entire team. Everyone at Ookla enjoys a constantly fascinating perspective on global and domestic Internet operations and infrastructure, and often know about exciting developments before the rest of the world. We all have opportunities to test and own the newest handheld and tablets devices as it is a part of what we do here. This position is remarkably rich in exposure to a spectrum of Internet technology and web services, and there is no other Account Executive role we know of that comes close to the variety and satisfaction as the important and highly-respected one here at Ookla.Enjoy a fast-paced but positive environment as you consult with clients from around the world. Many inquire regarding our popular NetGauge Applications and Ookla technologies, and others just as often seek to license access to our unique and rich Internet performance data, NetMetrics Services. While the position is uniquely rewarding and exciting, you should absolutely be prepared to hit the ground running, work hard to earn your place as you learn alongside the best and most capable AEs in the business. Soon, your rapidly expanding knowledge and skills will result in true expertise in Ookla's primary solutions.As you do so, you will be rewarded generously. In time, a wide selection of opportunities to go further here will present themselves, including a chance to be a full Engagement Manager (EM), a sophisticated business development role reporting directly to Ookla management and founders.Primary categories of responsibilityCreate Relationships:  Secure new clients via inbound-only leads and through existing client relationships. Ensure that Ookla's superior solutions provide exceptional value and result in an outstanding experience for your clients. Help to ensure that Ookla achieves and remains the dominant global standard for broadband, internet and mobile network measurement and metrics.Foster Relationships: Maintain a client relationship over a significant period of time, most are un-ending. Enjoy engaging with clients who are eager to discuss the many ways we can help them while building our brand, our revenue and fostering loyalty to the Ookla brand.Engage & Improve: Adopt and help manifest Ookla’s Vision for working effectively and efficiently while doing your part to remain highly communicative in our virtual environment. You are encouraged to conceive, develop and even execute programs designed to generate additional new client growth and/or improve upon our scalability. This includes an invitation to clearly describe and demand improvement in areas of scalability and efficiency, whether through process advancements or development of our platforms.Support: Effectively support clients with the help from our Sales Engineers throughout the long relationship we value with each of them, including especially during the early period of interest and consultation, solution development, quoting and demo or production installation, as well as proper billing, renewal and if possible, product advancements. Work with your team to identify and detail requests for development of support processes and client communications to minimize the time spent on support issues and maximize healthy long-term revenue.  Additional areas of responsibilityBuild & Create ResponsibilitiesBecome a leader in the creation and/or optimization of Installation and on-going Sales and Support materials and resources; create or improve upon Knowledge Base information as a resource that can be leveraged to and for all stakeholders internal and external.Seek to achieve a deep and relevant understanding of Ookla’s business strategy as well as our current and supported Products, Services and Sites.Review, identify and suggest updates or directly maintain and update enterprise-wide text across web sites, emails, common form texts and so on.At a minimum always identify & flag your team and the organization where there is a need for a new or improved text, article or process and help ensure it is tasked through to completion.You may be asked to assist with the creation of technical or related posts or announcement on our official properties or social outlets that help meet the brand mission and objectives.Support ResponsibilitiesAlways be watchful and prioritize opportunities to build scalability and the “do it once” concept by identifying and capturing content during routine internal dialogues, especially in our internal forums, intranet, emails, chat utilities or meetings.Prioritize and respond promptly to all support requests, or request assistance from your fellow AEs or Clients, as directed or as you become familiar with identifying a need.Monitor for and route any sensitive, potentially impactful or especially urgent support request immediately to appropriate staff to the betterment of Ookla and our brand and reputation.Examples may include general sales Inquiries, Site (VITAL) Advertising Inquiries, HOST requests, Licensing or Data VIP inquiries, public or press relations opportunities or concerns, investment or other corporate inquiries, strategic partnership prospects, legal or other urgent matters.Track and ultimately co-own all Account Executive related operational issues to resolution.  This includes both assigned and unassigned tickets and tasks for billing, renewal and support related events.Assist with and reassign any unassigned tasks or tickets, drive accountability for all.Automate where possible such as creation and monitoring of unique triggers to alert yourself of any tasks and tickets needing attention.Achieve a general relationship understanding of all VIP ClientsOther ResponsibilitiesAggressively engage opportunities in your day-to-day role, including performance improvements, effectiveness, and/or efficiency.Ensure CRM Opportunities/Leads are updated and currentCreate and help execute client communications as necessary or requestedManage lists and maintain optimal content of pre-written responses/macros geared towards increasing efficiency and quality geared towards handling a reasonable volume of support requests.Carry out other responsibilities as assigned== Please include a maximum one page Cover Letter in the space provided or by attaching it with your resume. ==
Requirements: Willingness to gain a complete understanding of Ookla's Products and communicate effectively with a wide range of personalities and levels of technical knowledge or aptitude2+ Years of account management or other relevant experienceDemonstrated ability to communicate and work effectively with all levels of the organization, both virtually and in-personExperience in determining and delivering client-focused solutions based on customer needsProven ability to manage multiple tasks in a fast-paced environment while at a time while paying strict attention to detail and requiring little supervisionExcellent interpersonal skills including verbal and written communicationsInnate desire to exceed the expectations of yourself, co-workers, customers and managerWillingness to engage in problem-resolution and the ability to think creatively in the development of ideas/solutions that will contribute value to OoklaUnquestionable professional and business ethics, honesty and integrity
Benefits: Top-of-market salary or betterWork from anywhere flexibility - we're 100% virtual100% paid medical & dental for you and your dependentsNo set limit on paid-time offBonus & profit-sharing opportunitiesTop-of-the-line hardware (think Retina MacBook Pro) Beverages allowance and other small benefits to help outfit your home office
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