TEMPLATE - Technology Operations Manager
Location: US, MO, St. Louis
Department: Technology/IT
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Information Technology
Company profile: Ready to let your star shine? Discover the career you’ve been dreaming about at AvaStars where… The Star Inside is YOU! At AvaStars, we’re dedicated to making dreams come true and creating entertainment retail that is highly personalized and aspirational. We’re currently looking for “A” players to capitalize on this once in a lifetime opportunity. Our senior leadership team is known for the success of Mattel, Pokemon, Build-A-Bear Workshop, LeapFrog and Waterbabies. Join us by getting in on the “ground floor” in the development and implementation of the “next big thing” destined to change the face of retail and the way children play. AvaStars is an equal opportunity employer committed to providing a diverse environment.#URL_77edd0eb5baaf205d0de93d32fc2471370b249e83cdfaacc8c0a5f00c51b8e15#
Description: General Purpose of the PositionThe Technology Operations Manager is responsible for support, administration, maintenance & configuration of software and hardware technology for both Retail Interactive Kiosks and corporate business infrastructure. Work with external partners to develop and administer IT/Technology systems Help Manage Amazon AWS hosted services environment (AD, SQL, S3, Web, RenderFarm, Fulfillment, Admin, etc) Develop and Manage Technology Service Desk operations for internal and retail business support.  (Performs all help desk related activities.)Help Manage communications systems (Office 365 / Google / Dropbox / etc). Manage Astrix/Digium – IP Phone System (including Retail Locations, Corporate, IVR, Mobile) & Phone lines Manage Internet & Mobile Device phone/Data plans (Charter, Verizon, AT&T, Etc) Manage Cloud Authentication System (Auth0) for Retail/Web/Mobile Manage Logging System (#URL_3cb40e8f504fc928c5ddbb1444fc9a55e15816ee33f7cb5fb25118b9b366a72c#) Manage Internet Domains (GoDaddy) & SSL certs Manage Corporate Infrastructure (Services/printers/etc) Manage Avalara Avatax system Manage SAmanage (IT Asset Management / Service Desk / Risk logging) system. Engineering and Administration of IT/Technology systems, including hard disk image preparation, cloning, patching/updating, and configuring PCs/Devices and infrastructure Assisting in the planning, preparing/stating, building, shipping, installation and support of Retail Interactive Kiosks. Continuous learning by becoming highly knowledgeable about all of our entire infrastructure both local and in the cloud Willingness to travel up to 15% Will to perform duties beyond what is prescribed herein as required Analyzing, troubleshooting, and repairing desktops, servers and network devices Entering and resolve “Service Desk” trouble tickets Providing Technology Support as needed Capture and create Knowledge Base information Cataloging all IT Assets, agreements, etc… Ability to lift up to 70 lbs. Proficient in documenting work procedures Excellent problem-solving, inter-personal, presentation and telephone skills Ability to be self-sufficient and self-motivated Training - schedules and/or assists in the development/delivery of training in the use of standard hardware and software for our store ambassadors. Identify technology improvements and direction as directed by Management
Requirements: 5+ Years of IT/Technology technical experienceHelp Desk / Service Desk experience (ticketing systems, phone support, etc)Small projects management experienceMicrosoft Word, Excel, Powerpoint or equivalent communication toolsExperience installing, updating, customizing windows operating systems. Powershell or scripting experience a plus.IP Networking / Routing knowledge or experiencePrior experience managing people
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