Customer Service Technical Specialist 
Location: US, TX, Plano
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Administrative
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Technical Specialist will be based in our Plano, TX client location. The right candidate will be an integral part of our talented team, supporting our continued growth. DUTIES AND RESPONSIBILITIES:Primary Function:All mail room service tasks assigned including but not limited to: USPS, Accountable Packages, Freight, Internal Transfers, the Processing of Domestic and International Shipments, Receiving, Processing, Delivery, etc.Ability to trouble-shoot PC hardware / software problems (Arrival, Windows, PakTrack, and meter related applications).Maintains pub share.Accept courier deliveries, Identify recipient, and log into Arrival SystemCross-trained on dispatching work orders.Answer and route calls to proper personnel or department(s) and escalate as necessary. Accept deliveries of FEDX, UPS, etc. Log each item into the Arrival System.Ability to recognize deviation from accepted practice is required.Responsible for effectively communicate to peers and cross-functional customer on a regular basisGreet visitors and ensure corporate policies/procedures are followed.Maintains knowledge of building layoutMaintain highest levels of customer care while demonstrating a friendly and cooperative attitude at all times.Demonstrate flexibility in satisfying customer demands in a high volume, production environment.This position requires regular work on various applications.Know, understand and adhere to business procedure guidelines at all times.Take direction from site manager as required.Maintain all logs and reporting documentation as required.Understand and adhere to all safety procedures.Effectively communicate both verbally and written, with clients and company personnel.Customer service oriented.Effectively work in a team environment.Demonstrate competency in performing multiple functional tasks.  Secondary Functions: The CSTS position provides back-up support to the Team Lead and will lead the team in his/her absence.  This may involve creation, maintenance, and facilitating all processes. Back-up to supervise day-to-day mail room operationsProvides support to management team in the absence of Team Lead.Plans, organizes and directs the activities of assigned team members.Provides coaching and training to team members on assigned shifts.Provides operational support through varied informational processing activities that supports a specific business need.May work with both internal and external contactsBasic financial reporting administration support
Requirements: The successful candidate must be able to demonstrate the following qualifications:Ability to lift up to 55lbs with or without accommodations or the maximum allowed by current stateSelf-starter and action orientedExcellent customer service skillsExcellent interpersonal skillsAbility to communicate clearly and concisely in person or over the telephoneExcellent clerical skills required (Word, Excel, PowerPoint, and Outlook. Microsoft Project a plus)Demonstrated knowledge of corporate structureAbility to maintain a professional attitude in difficult situationsFamiliarity with Security and confidential information practiceBasic ability to operate a switchboard1 to 2 years’ experience in a similar role or related field preferredTeam playerHighly developed organizational skillsTyping skillsGood presentation skillsAbility to deal effectively with cross functional departmentsFlexible and open to change in rapid office environmentAbility to travel between buildings and campusesAbility to sit and/or stand for long periods of time
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