Inside Sales Manager 
Location: US, CA, Los Angeles
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Hospital & Health Care
Function: Sales
Salary range: 100-120
Company profile: Orange County Tech Recruiters is based in Orange County and focuses on finding full time technical talent for clients in California with particular emphasis on OC, LA, SF and San Diego.  We are a small focused team and each of us have 20+ years in technology and technology recruiting.  Please see our LinkedIn profiles and recommendations below: Robert Ardell - #URL_b6d48964c0b9b0074359c7a207623fd2360c853a418da3bfa1c6c18f79a1a6f6#Jake Villarreal - #URL_8bfb8c2cfcf91aeb1253da2a322b5617a4f92bd358eb0badeefafa67450370af#
Description: THE OPPORTUNITY:I am good friends with the COO of this well funded, 4 year old company in LA that has strong leadership with proven track records and solid venture backing.  This opportunity is a generous base + commission + options + an opportunity to build and manage your own team.  Their platform provides HIPPA and SOX compliant mobile security solutions and is already in place in major healthcare facilities around the US and they have patents pending.  You are not getting in on the ground floor but the timing is certainly on one of the first few floors.  It is one of the strongest start up plays out there right now.The Inside Sales Manager (ISM) is ultimately responsible for ensuring post-sales support of the client. The ISM will manage and mentor a team of Customer Success Managers (CSM) to bring our best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers’ business goals, driving greater business value and executive alignment between us and our Customer.As the ISM, you will be responsible for managing your team to drive customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation across each customer. The end result is increased customer satisfaction, retention and expansion of our footprint.Key to this role is your ability to articulate value, inspire and sell our value.  As a trusted advisor and coach, you are the post-sales success leader for your reps and your assigned accounts.You will also serve as an escalation point for issues that impact the customer’s success and drive risk mitigation. The ISM and CSMs are required to maintain strong working relationships with other customer-facing personnel, cross-functionally, with the goal of owning the post sale strategy.Travel to regional activities such as customer locations, user conferences, and marketing events is required.  (Approx. 30% to 40% travel) 
Requirements: SPECIFICALLY:As the ISM, you own ultimate responsibility for the customer’s renewal and for expansion success. You ensure that customers derive maximum value from their investment with us, utilize all their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint.Partner with our technology team to manage assigned accounts and to ensure customer successLeverage comprehensive understanding of our product line and especially our API to provide relevant adoption and technical recommendations on solutions and enhancements customized to customers’ business needs.  Partner with the customer to establish a transformational Business Roadmap/Blueprint to ensure achievement of business goals.Effectively network an account from the C-Level down in order to achieve successful execution of the customer’s blueprint.Develop a comprehensive understanding of the assigned business’ challenges and objectives to appropriately map our features and associated business benefits to address their needs.Play a fundamental part in helping your customers establish and manage their Change Management/Governance/Center of Excellence programs.Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan. Provide timely account or issue executive summary status reporting both to customers and management.Serve as a customer advocate in driving industry best practices and the evolution of our product and platform functionality, courses and administrative services integral to the customer's success.Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners and us.Contribute thought leadership and best practice, both internally and externally, around business transformation.Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition.Monitor and identify trends in our adoption and utilization, and provide guidance to customers as part of annual Success Review.Participate in field marketing events within region.REQUIREMENTS/QUALIFICATIONS/PERSONAL ATTRIBUTES:EDUCATION: BA/BS preferred or equivalent work experience. MBA or advanced degree preferred.EXPERIENCE: 7-8 years of relevant work experience; preferably with a consulting background.Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience).Experience with account portfolio planning and prioritization.Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.Knowledge of our product and platform features, capabilities, and best use.Deep Mobile or IT experience and knowledge of enterprise mobile competitive landscape and technical ecosystem.Proven effectiveness at leading and facilitating executive meetings and workshops.Ability to prioritize, multi-task, and perform effectively under pressure  • Strong knowledge of healthcare workflows and automation.Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful).
Benefits: All the bells & whistles of good medical/dental benefits plus the fridge(s) are always stocked with good stuff.
Fraudulent: 0