Customer Support Associate
Location: EE, 37, Tallinn
Department: CS
Company profile: Want to build a 21st century financial service?We're convinced that that there is a need for innovation in financial services and that current banks will not be the ones providing this. Instead this innovation will come from companies like TransferWise and we're on a hunt for great minds who think like we do.
Description: TransferWho?TransferWise is a VC-backed, international money transfer start-up founded by Skype's former director of strategy, Taavet Hinrikus, and ex-management consultant Kristo Kaarmann.We are starting a little revolution. We're using technology to allow people to send money abroad without incurring punitive bank fees - and it has really taken off.Three years ago, TransferWise was just something that Taavet and Kristo built to fix a problem they faced when they first became expats in London. Now it’s processing millions a day, growing at over 20 percent a month and has 100+ staff across three European offices.About the roleOur fantastic Customer Support team is growing so we are looking for new team members who are passionate about customer support, love to talk to customers and want to work in a disruptive, fast-growing and fun environment. We are looking for people who are passionate, understand the urgency of start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting.This role requires you to be in Tallinn for initial 1-2 months for the training program and then location is flexible (can work from home), as per agreement.Application deadline is 30th June please note that we will start getting back to candidates after the end of application period. 
Requirements: You:Understand that making a customer happy is crucially important to a business’s successAre creative, friendly, and solution-oriented with customers and colleaguesUnderstand the need to meet expectations, rise above them, and go that extra mile for customersLook for constant improvement and ways to improve processesAre honest, able to own up to your mistakes, and never break promisesAre fun to work with and have a friendly personalitySkills & Experience:Previous customer support experience preferably in banking, internet or telecom industries, or international customer care centreExcellent verbal & written communication skills in English (extra language, German, Italian or Spanish is an advantage)Ability to multi-task and take responsibility in challenging situationsStrong attention to detailWe work day and night so you need to be flexible in working hours (ready to work based on a changing schedule, during evenings, nights and over the weekends).We’re ideally looking for someone who has worked in customer services before, but we’re willing to work with the right person, whatever their experience, if they have a passion for helping customers.
Benefits: Did someone say benefits?TransferWise prides itself on being a fun and friendly place to work. It cares about developing a strong culture and maintaining its startup ethos. For instance, we hold bi-annual whole team get together abroad and often have team lunches. Every team member gets share options in TransferWise. But also lot's of work, super customers, wonderful colleagues and to cover it all competitive salary.Above market avarage salary and company options package.
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