Office Experience Manager
Location: IE, L, Dublin
Employment type: Full-time
Required experience: Not Applicable
Required education: Bachelor's Degree
Industry: Internet
Function: General Business
Company profile: Intercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.
Description: The OpportunityIntercom in Dublin is offering a once in a lifetime opportunity for an ambitious individual to put their stamp on things in a brand new office space. This is an exciting time for our company and we want you to join us taking a massive part in driving this forward with our site lead. We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting technology company.Office Experience Managers at Intercom are sharp and ambitious, they are constantly thinking about what else they can do to help out and make an impact.  We're looking for someone who can visually and logistically deliver the fundamentals of our culture and values on a day to day basis -- From a hyper-detailed eye for keeping things pristine, to a proactive mindset to keep things as smooth as possible, to a scrappy and resourceful nature that will keep you hustling. There are currently 60+ software engineering and design employees based in our Dublin office, with plenty of room to grow. Your mission will be to manage that space efficiently and creatively, bringing alive the company culture, and delivering an office experience / "vibe" that is true to our values. Practically, this includes everything from facilitating the day to day office running of the office (greeting caterers, ordering supplies and snacks, tidying the office), to larger one-off projects, such as finding / fitting out new space or helping to arrange events.Responsibilities include, but are not limited to:Owning the condition of the office at all times, making sure it is always tidy, professional, presentable and clutter-freeWorking with others to iterate on the functionality of the office, always keeping office productivity in mindInterfacing with property management, and all office service providers, to keep the office in pristine condition at all times (internet, electricity, cleaning, maintenance, etc.)Anticipating office needs and being proactive about fulfilling themCoordinating daily catered breakfasts, lunches and dinners for the teamMaintaining a healthy variety of snacks and drinks at all times, paying close attention to what the team likes and needs, avoiding snack boredomMaintaining the availability, organization and accessibility of office and company suppliesHandling all deliveries and mail, including frequent mail scanning and occasional shipments to San FranciscoWorking with San Francisco Office Manager to set up virtual meetings between officesWarmly and professionally greeting office visitorsDiligently attending to some minor administrative workOur Office Experience Manager will be an extremely important member of our team. This is a full-time position. You must be available and willing to occasionally work and answer e-mails in the evening, within reason (note that San Francisco is 8 hours behind Dublin), and be available on weekends from time-to-time, when required.About IntercomWe’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp. Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#
Requirements: Be highly ambitious, self-directed, motivated, and always looking for more responsibilityBe extremely detail-oriented, a natural at noticing the "little things" (Have you ever described yourself as OCD? We have too.)Have developed a strong sense of taste, enabling you to back up design and layout opinions, and be able to articulate why certain space and details are or aren’t appealingHave experience in space management working with contractors to build out and use office spaces in new and exciting ways.Be experienced with Google services like gmail, google calendar & google drive, as well as Apple productsHave excellent communication skills: write and speak confidently, concisely, and clearlyBe hospitable, warm and personableBe fluent in English, with excellent writing skillsIdeally youHave a Bachelor's degree.Have some experience in facilities management and/or startup companiesHave worked with a company during a high-growth phase
Benefits: Stock options, daily catered meals
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