Customer Service Associate - Copy/Reprographics 
Location: US, CT, Windsor
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate - Copy/Reprographics will be based in Windsor, CT. The right candidate will be an integral part of our talented team, supporting our continued growth. They will perform a variety of mail processing duties involving the set up and operation of high-speed production printers and mail inserting equipment, quality assurance control, and warehouse functions. ESSENTIAL DUTIES AND RESPONSIBILITIES:Responsible for all supervisory aspects of the site and employees as well as having direct interaction with customers on a daily basis.Responsible for operating high-speed digital network printing devices to provide quality quick printing services for commercial printing requirements. Accountable for all aspects of jobs produced on equipment.Perform any and all duties as assigned by management to include but not limited to: Pick-up & Delivery services, Client jobs, Supplies, Copier maintenance, Reprographics.Operate Color and B/W digital printers to image documents in quantities requested; monitor quality within the site; check to ensure quality of the output.Operation and manipulation of Network Fiery.Read information on the job ticket to determine operations and specifications to be performed on the job; interpret work requests for printing to determine type, size, and color of paper required arrangement of document, number of copies and imposition.Check color consistency on the Color Printer; check B /W toner density consistency on the B/W printers.Record daily production; must be able to meet production goals.Operate bindery equipment.Participate in cross-training of responsibilities as appropriate (i.e. production, bindery, daily record keeping, etc).Maintain all logs and reporting documentation as required.Handle maintenance of the print and bindery devices; maintain a clean, organized work place.Understand and adhere to all safety procedures.Essential functions of position require:Standing for long periods of time (possibly entire shift) and significant walkingMay be required to lift maximum range of 35-55 lbs.Other duties may be assigned as determined by the COM or EM.
Requirements: QUALIFICATIONS:Excellent customer service background                           Demonstrated communication skills both oral and writtenIntermediate computer skills requiredMust be self-motivated and capable of working in a high-pressured environmentMust be able to read, write, and comprehend job instructionsAbility to communicate efficiently with clients regarding Print projects design, implementation and updates on current statusAbility to perform and manage Pre-Flight Graphics services and dutiesAbility to perform and manage Graphics / Print services and dutiesAbility to use various Print / Graphics programs such as the following– Creative Suite, Office, Quark, MicroPress Print Manager, Command Workstation, etc.Knowledge of Imaging Software and Workflow a plusHigh School Diploma or equivalent required 
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