Hotel Front Desk Clerk
Location: US, VA, Newport News
Department: Front Desk
Company profile: Quality accommodations, exceptional service, memorable destinations, Beck Company Hotels has been committed to excellence in hospitality since its founding over 40 years ago. Beck Company Hotels is proud to be affiliated with several of the largest hotel chains in the world. Many of our hotels and restaurants have been recognized and awarded achievements by their brands and the local community. Throughout the years, Beck Company Hotels has enjoyed this success by providing outstanding service to our loyal customers and guests.  The Beck Company philosophy and values are based on creating results-oriented workplace culture that is diverse, family-oriented and supportive.  Beck Company associates have tremendous opportunities for cross-property/ brand training, transfers, and career advancement that include branded hotels with Marriott, Hilton, InterContinental Hotels, and Choice.   The many benefits of a career with Beck Company include:A Family CultureCompetitive WagesTrainingCareer development and advancement opportunitiesHealth Insurance and welfare benefits401(k) retirement program with employer matchTravel benefitsHolidays and paid leaveService award programsPart-time employment benefitsBonus ProgramsVIEW JOB OPPORTUNITIES#URL_e1a28cd6379dc31fbf7b91eb94b30b495117df2904fdbe4ba0c1d3050248eba0# Learn More About our Company#URL_bada1d1a369e063f416b1503c6916fc7019047c0cfe635b495482a72c20fa947#1323 Jamestown Rd, Ste 101,  Williamsburg VA 23185 Phone : (757) 565-4100 Fax: (757) 777-9812The Beck Company Portfolio of HotelsMarriottFairfield Inn & Suites South Hill, VA 23970HiltonHampton Inn Emporia, VAHampton Inn South, Harrisonburg, VAHampton Inn University, Harrisonburg, VAIntercontinental Hotel GroupHoliday Inn Express, Newport News, VAHoliday Inn & Suites, Newport News, VACandlewood Suites, Harrisonburg, VAChoice Hotels InternationalSleep Inn & Suites, Harrisonburg, VAIndependentPoint Plaza & Suites, Newport News VAMulberry Inn, Newport News, VA
Description: Overview:To assist our guests efficiently, courteously and professionally in all Front Desk related functions. To maintain the companies high standard of service and hospitality.Responsibilities:1. Provide the highest quality of service to the customer at all times.2. Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.3. Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.4. Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.5. Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.6. Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.7. Receive and transmit mail, phone, and written messages for guests.8. Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.9. Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.10. Keep the Front Desk area neat, clean, and free of safety hazards.11. Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.12. Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.13. Responsible for proper telephone etiquette.14. Develop a thorough knowledge of Emergency procedures.15. Other duties as assigned by the supervisor
Requirements: 1) Must have exceptional oral and written communication skills2) Must be dependable3) Must have computer proficiency4) Must have a minimum of a high school diploma or equivalent
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