Client Success Manager
Location: US, CA, San Francisco
Department: Sales
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Marketing and Advertising
Function: Sales
Salary range: 45000-50000
Company profile: We live in an increasingly social and visual world. Text posts are being replaced by photos and videos which dominate the social and marketing landscape. Companies want and need to leverage this authentic and often brand-related content and Pixlee helps them do it.Pixlee is revolutionizing the relationship between people and brands, helping companies leverage these social photos/videos to market with the voice of their own customers. The Pixlee platform enables brands to collect, curate and repurpose consumer photos and videos to drive engagement and conversion. We sit at the intersection of social aggregation and big data, surfacing the best content and effectively deploying it to support their business goals.Pixlee is an Andreessen Horowitz and XSeed Capital portfolio company. Customers include major brands like Sony Playstation, UGGs, Coca-Cola, BMW, 1-800 Flowers, Jamba Juice; and ¼ of the NFL and NBA teams.At Pixlee we work hard, love to learn, and value teamwork and humility. We’ve got a big vision and we’re looking for game changers.
Description: At Pixlee, we look for talented, high-potential individuals who aren’t jerks. Our proposition is simple: Pixlee offers a unique opportunity to thrive and grow rapidly in a small-team startup environment operating at big-company scale. Our customers are some of the largest brands in the world and everything you do here affects millions of consumers.About The Position:Pixlee is seeking an energetic and passionate Client Success Manager to ensure that our customers are successful, understand the value of our product, and renew. Simply put, your job is not just to answer questions/concerns but to proactively encourage clients to follow best practices to achieve their goals. This job is based out of our San Francisco headquarters.Responsibilities:Enthusiastically on-board clients to the Pixlee platform with attention to detail on how they will achieve their goals Closely manage a large portfolio (50+) of customers to provide regular meetings, ongoing support, best practices, and strategy Proactively identify and communicate ways clients can improve their use of Pixlee Excellent organizational and multi-tasking skills to monitor all accounts, prioritizing higher value clientsDevelop customer success collateral such as testimonials, case studies, FAQs, best practice guides, tutorials, and moreBe an outspoken client advocate, organizing client feedback, identifying trends, and delivering structured feedback to the team for product developmentCommit to learning the Pixlee product and relevant technical knowledge inside and outBe willing to wear many hats in a small organization and help fill gaps when necessaryMore About Pixlee:We live in an increasingly social and visual world. Text posts are being replaced by photos and videos which dominate the social and marketing landscape. Companies want and need to leverage this authentic and often brand-related content and Pixlee helps them do it.Pixlee is revolutionizing the relationship between people and brands, helping companies leverage these social photos/videos to market with the voice of their own customers. The Pixlee platform enables brands to collect, curate and repurpose consumer photos and videos to drive engagement and conversion. We sit at the intersection of social media and big data, surfacing the best content and effectively deploying it to support business goals.Pixlee is an Andreessen Horowitz and XSeed Capital portfolio company. Customers include major brands like Sony Playstation, Red Bull, Coca-Cola, BMW, 1-800 Flowers, Jamba Juice; and ¼ of the NFL and NBA.At Pixlee we work hard, love to learn, and value teamwork and humility. We’ve got a big vision and we’re looking for game changers.
Requirements: Bachelor's degree with at least one year of customer support experience (preferably tech related)Excellent critical thinking and strategic skills. You don't provide answers, you provide solutions and value. You aren't afraid to have hard conversations, think on your feet, and resolve issuesExperience in a B2B SaaS environment highly preferred.Experience with customer support platforms: Zendesk, Desk, Intercom, etc preferredBonus:Photoshop/Illustrator experience.Any technical knowledge: CSS, HTML, etc.
Benefits: Competitive CompensationHealth InsurancePTO
Fraudulent: 0