Customer Service Associate - Part Time 
Location: US, WA, Redmond
Employment type: Part-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Information Technology and Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Redmond, WA. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities include, but are not limited to: Maintaining highest levels of customer service while demonstrating a friendly and cooperative attitude.Checking in visitors and registering their vehicle.Corresponding via email using Microsoft Outlook.Providing assistance with meetings which may include organizing and setting up meeting room(s), etc. utilizing Microsoft Outlook.Effectively addressing and resolving client and customer concerns and/or complaints.Data entry & word processing using Microsoft Word.Developing a familiarity with the building occupants for whom you are assisting.Keeping statistical data on services provided.Answering internal and external calls and transferring to appropriate parties. Other duties and responsibilities include:Demonstrating flexibility in satisfying customer demands in a high volume, production environmentConsistently adhering to business practice guidelines and policiesTaking direction from supervisor or site managerParticipating in cross-trainingMaintaining all logs and reporting documentation with attention to detailAdhering to all safety procedures
Requirements: Required qualifications:Minimum of 6 months customer service or office/clerical related work experienceExcellent verbal and written communication skillsWorking knowledge of using Microsoft Outlook requiredWorking knowledge using Microsoft Windows requiredKeyboarding and windows environment PC skillsAbility to effectively work individually or within a team in a fast paced environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policyWillingness to cross-train for other job functions Ability to perform the following duties with or without an accommodation:Lift up to 40 lbs. occasionallySit, stand, and/or walk for long periods of timeTravel (e.g. walking, taking a shuttle, etc.) from building to building on the client's campusBend, reach, squat, and perform the necessary receptionist job functionsMust have the availability to attend two to three employee meetings per year from 5:30pm to 7:00pmMust have the availability to attend 6-8 weeks of full time training Monday-Friday, 8am-5pm Must have the availability to attend 2 weeks of full time training Monday-Friday 8am-5pm with the option of 6 additional weeks of full time training for a total of 8 weeks.
Fraudulent: 0