IT Support Technician (L2, L3, Engineer)  
Location: US, CA, San Diego
Company profile: Who are We?Aya Healthcare is a top healthcare staffing organization because of our passionate, creative and talented employees. We have fun while we work and achieve results. We have grown 77% per year for the last 3 years and we are looking for more phenomenal talent to join our team of A-players. What Sets Us Apart?We are obsessive about creating great experiences for our clients and employees which makes us one of the best.  We will go the extra mile to make both our clients and employees happy.  We value our employees, recognize, and reward hard work.  You’re not just another number to us, you’re an important part of our team and we want to invest in you. Who are You?You are self-motivated and strive for resultsYou are just as obsessed as we are about creating great experiences for our clientsYou want to be a part of an organization that values your talentYou think outside the box
Description: The Company: SACA Technologies operates one of the largest DaaS/HVD brands in the US and one of the most well-known IT outsourcing businesses in California, this is a great opportunity for a technical professional to grow in a role within a fast growing organization and presents an opportunity for career advancement. In addition to DaaS/HVD, SACA Tech provides remote and onsite computer repair, networking, security services, office automation, data backup and much more to offices nationwide.  Our customers range from small to mid-sized businesses, physician offices (medical & dental), law offices, retail centers, and financial institutions with multi-user, multi-site networks, icon customers also include federal government agencies and prestigious universities. Responsibilities: You will form part of our elite team of Desktop Superheroes, troubleshooting support issues. You will be working out of Aya Healthcare's Office in San Diego, CA (Sorrento Valley Area) We have some awesome customers, we need you to help support their users over the phone and onsite. You will be directly reporting to our Support Director and liaising with the rest of the technical team. Your job will be to prioritize incoming support requests and make sure that our customers think of you as a real Desktop Superhero, solving their problems and helping their users get the best service.
Requirements: Requirements & Qualifications:- Have a great attitude and strong desire to help people.- Min. 3 years' experience in providing onsite and remote computer support, including technical training or experience at an MSP.- Extensive experience in LAN and WAN configuration including LAN, VLAN, Managed Switches, TCP/IP Protocol, DNS, DHCP, Firewall Configuration, VPN configuration.- Experience in hardware provisioning, installation, configuration, maintenance, and troubleshooting. - Expert knowledge of LAN/WAN networking within a Windows environment.- Extensive experience troubleshooting network server and workstation applications- Knowledge of Microsoft operating systems and software including Sever 2003-2012, Windows XP-8, MS Office 2007-2013, MS Exchange Server 2010 & 2013 - Experience with RAID technologies 0/1/5/10 is a MUST- Experience with Cisco/HP Networking and/or Linux OS a plus- Able to communicate professionally and clearly, both verbally and in writing.- Must be very patient and able to deal with difficult customer situations!- Ability to work independently. - Excellent trouble-shooting skills and tenacity in problem solving - Bonus for networking knowledge and certifications- Must have 3 years work experience!- Excellent organizational skills and ability to prioritize tasks and requests. 
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