Application Support Analyst
Location: GB, SOM, Clevedon
Employment type: Full-time
Industry: Computer Software
Function: Customer Service
Company profile: Sparkol is a growing software company based outside of Bristol, UK.We specialise in making unique tools that help people get their message across without any design or technical know-how. The Sparkol team comprises talented developers, designers, writers, musicians and support staff.Our main product, VideoScribe, enables our users to create engaging whiteboard-style animations quickly and easily. It's used by thousands of business people, marketers, illustrators, video professionals, teachers and students, as well as regular folk with stories to tell.VideoScribe is available for desktop as well as iPad and Android apps.
Description: At Sparkol, our mission is to help people engage their audience. Our products empower people to communicate more effectively, regardless of their technical ability.Our flagship product, VideoScribe, enables our customers to create their own whiteboard animations quickly and easily.In two years, VideoScribe has gained hundreds of thousands of users in over 135 countries, and our team has more than doubled to 36 people in the past year alone.If you're full of ideas and excited about helping people to communicate, there could be a place for you at Sparkol.We are currently searching for an exceptional candidate to join our Client Services Team to help maintain our reputation for excellent product testing, training, customer service and support.This is a demanding but enjoyable customer facing role with enormous potential for growth. As Application Support Analyst you will gain a unique understanding of our users, our software and our company. Full training will be provided.Tasks and responsibilitiesResponding to customer queries submitted to our Community forums and via our ticketing systemAnswering support calls and contacting customers via phone and emailProducing written guides for our FAQ section, Instant AnswersActively identifying user suggestions and trends, communicating these to the development teamTesting new product builds rigorously and providing accurate descriptions of any identified bugsInvolvement with sales enquiries and training activities
Requirements: You will be:Technically competent with active knowledge of HTML, XML, SQL and operating systems (Windows, OSX, iOS and Android)An excellent communicator, both verbal and writtenAn enthusiastic problem-solver, able to determine the root cause of an issue and articulate an appropriate solutionAble to work well under pressure and prioritise effectivelyA self-starter with a strong attention to detailEducated to ‘A’ Level or equivalent
Benefits: 24 days holiday per year plus UK bank holidaysHealth cash planLife coverPrivate health coverFree daily lunches from local restaurantOpportunity for training days and growthChildcare vouchersCharity sponsorship fund availableYour choice of tools so you can do your best workCompetitive SalaryIf this job is for you, please send a copy of your CV and a covering letter to #EMAIL_9ba8d3f7fb3022a068ae9240152b51225b4823962e1b5d8e3f564e1cefc790a2#. To speed up the process please ensure you quote "REF: Application Support Analyst 11/14" into the email subject line.We recommend you sign up for a free, 7-day trial of VideoScribe to try it for yourself.No agencies please
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