Premium Client Services Team Leader
Location: AU, VIC, Melbourne
Department: Customer Services
Employment type: Full-time
Industry: Financial Services
Function: Customer Service
Company profile: The Selectus Group is a customer focused organisation committed to providing high quality services to employees throughout Australia. With a strong history in the Australian financial services industry, we manage salary packaging across a range of industry sectors, including government, health care, education, charities and private enterprise.With a recognised, trusted and respected brand, we make a difference to employees who salary package or lease a car. Our people are fundamental to our success and we encourage a supportive environment based around personal and professional learning and development.
Description: The Selectus Group is searching for an energetic and highly capable Premium Client Service Team Leader with strong experience to lead our highly dynamic and friendly Premium Client Service and Solutions team of 6 Consultants in the Melbourne CBD. We are looking for a strong leader in this role to focus on the successful day-to-day functioning of the Team whilst ensuring individual and team KPIs are continuously met or exceeded. Responsibilities will include:Leading the Premium Client Service and Solutions Team to ensure team and individual Key Performance Indicators and Service Level Agreements are achieved and exceeded.Coaching and mentoring team members.Continually identifying improvements to enhance the Premium Client Service and Solutions experience.Maintaining an excellent standard of quality whilst responding to customer needs.Effectively forecasting Customer Service needs.Promoting a high performance, positive and driven culture at all times.
Requirements: Candidates aligned with the following Key Selection Criteria will be considered:At least 2 years’ experience in a call centre/customer services leadership role.Experience in financial services/salary packaging highly regarded.Desire to learn and understand the industry and Selectus’ products and services is imperative.Inspired self-starter with a high level of energy and drive to succeed.Determination to build and maintain a strong and motivated team.Brilliant communication skills, attention to detail and a strong work ethic.Driven to achieve outstanding results in Customer Services and to put the client first.
Benefits: This is a tremendous opportunity to reach your full potential in a broad scope role with room to grow and learn continuously. You'll enjoy plenty of work variety in a professional and dynamic environment that encourages employees to develop and contribute in innovative ways. The successful candidate will be rewarded with a competitive salary and the opportunity to make a strong, positive impact on the achievement of Selectus Group’s ambitious Marketing strategy over the long-term. If you are looking for a new and exciting challenge, please send your confidential application to Human Resources at Selectus Group via SEEK. All applications should include a resumé and a cover letter demonstrating your consistent alignment with the criteria above. For more information on Selectus Group please see our website at #URL_6d9fbd8dc7ff88f7648b61b7c6deb23211511c67d3963993e266da60980bd8df#. You need to be an Australian Citizen or have permanent residency to apply for this role and the successful candidate’s commencement with Selectus Group will be subject to a Police Records Check and Bankruptcy Check. No recruitment agencies please.
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