Customer Service Team Lead 
Location: US, IN, Plainfield
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Government Relations
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Plainfield, IN location.Responsibilities include, but are not limited to:Coordinate work for Customer Service Associates.Process mail, deliver mail, scan in/out packages and deliver mail/packages.Coordinate work for Customer Service AssociatesRun mail meter and inserter equipmentHandle time-off requests and day-to-day processes of the teamHelp resolve employee and customer concerns/issuesAdministrative services/processing large volume reports using excel and assisting manager with quarterly business reviewsLift large bundles of mail and make mail deliveriesHandle time-sensitive materialPerform duties and special requests as assigned by managementBalance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnelEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careEnsure adherence to business guidelines, safety & security proceduresResponsible for all aspects of equipment; make appropriate equipment recommendationsProvide constructive feedback and recognition to teamSupport financial results by minimizing site waste and rework
Requirements: equired Qualifications:Experience coordinating/deploying work to employees requiredMinimum of 1-year customer service related experience requiredAbility to resolve employee and customer concerns/issuesAbility to communicate both verbally and written with customers and company personnelHigh school diploma or equivalent (GED) requiredAbility to effectively work individually or in a team environmentAbility to handle multiple projects simultaneouslyStrong organizational and administrative skills requiredAbility to meet employer's attendance policyComputer proficiency in email environments, MS Word/ExcelHeavy LiftingAbility to adhere and administer companies policies and proceduresStanding for long periods of timeSignificant walkingWillingness to work overtime if neededWillingness to submit to a pre-employment drug screen and criminal background checkPreferred Qualification:Post office, Mail or previous Shipping/Receiving experience
Fraudulent: 0