Head of Client Services
Location: GB, LND, London
Department: Management
Employment type: Full-time
Required experience: Director
Industry: Computer Software
Function: Management
Company profile: Acknowledgement helps brands and organisations achieve their ambition through digital innovation and digital transformation.We combine business insight and analysis, original creative thinking, first class user centric design and technology implementation, marketing services and 24/7/365 technical operational capability to create robust, innovative and cost effective solutions that deliver significant business results for our clients.
Description: ** NO RECRUITMENT AGENCIES PLEASE **Acknowledgement helps brands and organisations achieve their ambition through digital innovation and digital transformation.We combine business insight and analysis, original creative thinking, first class user centric design and technology implementation, marketing services and 24/7/365 technical operational capability to create robust, innovative and cost effective solutions that deliver significant business results for our clients.You can find out more about us on our website #URL_6bb49540c0d952b3e13c0ea5b9983d2b1a0cf2b4f44f910898a2be9826235eb4# The Client Services function at Acknowledgement is responsible for:Our relationships with clients:Owning the overall Acknowledgement / client relationshipEnsuring we exceed expectations and that our clients are always happyEnsuring the business context is communicated to project teamsActing as internal champions and promoters of our clients’ business objectivesHolding knowledge about our clients’ sectors, their competitors etcTrusted counsel to clients, having a point of viewThought leadershipDriver of innovationBecoming part of our clients’ extended team, developing strong relationships with clients Helping clients with business cases, ROI models etcInspiring and reassuring clientsBeing present at project initiation and wrap up: when projects are “in flight” having a broad awareness of status via updates from Project Management & Solutions teamPoint of escalation for our Project Management & Solutions teamOur commercial pipeline:Turning prospects into clientsIdentifying the solutions we can offer that achieve our clients’ ambitionsBeing proactive: creating briefs and opportunities from ideas you’ve had or insights you’ve uncoveredOwning the pitch / proposal / budget sign off processGrowing client repeat business 
Requirements: Acknowledgement is a tremendously ambitious company. We are looking for an exceptional individual who has the capability, energy, drive and leadership skills to take our client services offering to the next level.You must be very knowledgeable and passionate about digital, in particular, user experience and software application design. You should also be knowledgeable and passionate about business in general and be able to quickly visualise and articulate how our services can make an immediate impact to our clients’ business.The Head of Client Services is responsible for the day to day running of the Client Services department and is a member of the senior management team contributing to the overall company strategy and development.You will be responsible for agreeing the department strategy and growth plans, financial targets, staffing (numbers and roles) with the Managing Director and then delivering what has been agreed. Essential Attributes, Skills, Experience and PhilosophyBright and intellectually curiousHuge attention to detailA genuine love of clients, their business, and the opportunities and possibilities they presentA fascination about where the worlds of business and digital meetPassion for the job you do: you work because you love it, not just for moneyYou want to make a differenceCompetence: you talk the talk but you also walk the walkAt least 4 years senior client services experience in a digital agency, software company, start up or similar type of fast paced tech/marketing/product crossover environmentEvidence of being a “key” person in a client/agency relationshipIn depth understanding of the following specialisms: IA, UX, Design, Content, Business Analysis, Solutioning, Technical Architecture, Technical Development, Testing and HostingIn depth understanding of advertising and marketing principlesEvidence of winning, leading and growing large scale accountsEvidence of being able to deliver (on your own) insights/ideas that have led to solutions and commercial successSuperior business development and commercial skillsThrives under pressure, loves rising to a challengeCan do, upbeat, likeable, glass half full, thinks on their feet problem solver who can get on with anyone anywhereConsistent and organisedTeam player, but also autonomous and responsibleAmazing written skills : you could write a blog post, a powerpoint deck or a proposal document with no drama, spelling mistakes or grammatical errorsExperience of stakeholder management and ability to influence people and decisions at all levels through to board levelA confident communicator, with gravitas and experience of presenting to senior clientsSuperior leadership and collaboration skillsSuperior problem solving and decision­making skillsExcellence in managing and motivating staffAbility to empower staff to own projects and knowledge of clients.Experience in line management of staffDemonstrable drive and a huge desire and ability to learn and grow skills quicklyThe desire to want to make a name for yourself 
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