Operations Engineer
Location: GB, LND, London
Company profile: As a growing and successful startup, Conversocial is a great place to work for ambitious individuals.We build a market leading social customer service solution, and we need even more great people to help us push that position even further. You’ll get the opportunity to work in an exciting new market, where we’re helping companies to understand the solution to their problems and are changing the way they interact with consumers.We have a trusting, hands-off management style, which is suited for people that are self-motivated.Our employees have the opportunity for independence and responsibility over their own projects, but we provide all the support and training they need to get there and to develop their careers.At Conversocial we like to balance work and play.We eat lunch together everyday (a company perk) and all enjoy a Friday treat of cake and few drinks. Our close-knit team is very sociable, which makes the Conversocial office a relaxed, fun and supportive working environment.
Description: Conversocial builds software that helps companies deliver customer service on social media platforms. If you tweet one of our customers we pull that in and provide tools to make it easy for one of their customer service agents to reply to you on Twitter. These tools range from workflow through to analytics through to machine learning to prioritise issues over general chatter.As a member of the operations team at Conversocial you will take on responsibility for maintaining and building on our existing infrastructure. You will be responsible for the creation of systems that help Conversocial handle millions of messages every single day.What We Care AboutAt Conversocial we care about doing things right without overengineering them. We have a huge bias towards incremental improvement - a 10% improvement this week is better than a 20% improvement in a month's time. We encourage learning at Conversocial. Everyone on the engineering team gets an annual conference allowance. There is a lunchtime presentation every week (alternating between technical and non-technical) - participation isn't mandatory but is encouraged!Conversocial relies on a lot of open source technologies, where possible we submit fixes and improvements back to the open source projects that we use. We also try to open source our own technologies when it makes sense to do so.Techniques, Tools and TechnologyConversocial's current infrastructure is built on top of Amazon Web Services. As we grow we are looking at putting in more automated systems to bring servers online as needed and recover systems that are broken. We use Chef for configuration management to make this a lot easier.We are firm believers in continuous integration and are trying to get towards continuous deployment (we're not quite there yet!). To help with this goal we also use TDD for building our infrastructure (chefspec, test kitchen, foodcritic, etc).Our ChallengesWe have a lot of different challenges at Conversocial. We are always striving to move fast whilst maintaining uptime and reliability. Big enterprise companies often have "Enterprise Requiements" and meeting these whilst remaining flexible is a significant challenge.Upcoming ProjectsIf you join Conversocial these are some of the upcoming projects that you might get to work on:Deployment of Solr in a cluster to power advanced analytics and searchMoving from EC2 classic to Amazon VPCRevamping our logging and monitoring solutionIntroducing new security measures without them becoming obnoxious and a burdenMore automation of everything
Requirements: Good working knowledge of Python and Chef (or an equivalent)Good knowledge of LinuxEnthusiasm for automation and fault toleranceAbility to work in a tight-knit team
Benefits: Salary of £40-55k plus stock options£1k annual conference allowanceLunch bought by the company every dayRelaxed and enjoyable environment to work in
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