Customer Success Manager
Location: NZ, S, Canterbury
Employment type: Full-time
Required experience: Mid-Senior level
Industry: Information Technology and Services
Function: Sales
Salary range: 50000-80000
Company profile: Debtor Daddy is the leading Debtor Tracking Add-on in the Xero Marketplace globally. We're constantly hearing stories from business owners, credit controllers and administrators from around the world about how Debtor Daddy is saving them hours each month and getting their overdue invoices paid faster.At Debtor Daddy our success is ultimately measured by the number of businesses that are able to survive and thrive because they have their money in their bank rather than in their customers'.Join us in our global war against business failure due to cash flow troubles, and be part of building the next generation of credit control software that will turn this archaic industry on its head.
Description: Debtor Daddy is looking for a Customer Success Manager to create an army of raving fans that constantly refer Debtor Daddy to their friends and associates. They'll be raving fans because you'll have done a fabulous job making sure their user experience is such that they LOVE using our apps.Your role is to constantly and obsessively improve the customer experience across the entire customer life-cycle from sign up, through on-boarding and ensuring all users understand and experience maximum value from our apps.You'll be obsessed about every customer touch point from web, to social media, to help docs, to in-app messaging. Your success will be measured by customer conversion, retention and happiness. You'll be aided by a willing team of support people to help you reach your objectives.The Customer Success Manager is a critical role in helping Debtor Daddy achieve its global mission of increasing small business survival through better cash management. And it's an opportunity for you to make your mark in this pivotal role and demonstrate your ability to generate results on a global scale.ABOUT DEBTOR DADDYDebtor Daddy is the leading Debtor Tracking Add-on in the Xero Marketplace globally. We're constantly hearing stories from business owners, credit controllers and administrators from around the world about how Debtor Daddy is saving them hours each month by getting their overdue invoices paid faster.At Debtor Daddy our success is ultimately measured by the number of businesses that are able to survive and thrive because they have their money in their bank rather than in their customers'.Working at Debtor Daddy is fun and we extend a high level of trust and autonomy to our people. We hire stars, we expect the best, and we assume you'll do the right thing by us and our customers. Plus you won't be tied to your desk, or 9 to 5 working hours - you'll be measured by your results and attitude rather than your ability to punch a time clock.Join us in our global war against business failure due to cash flow troubles, and be part of building the next generation of credit control software.
Requirements: Passion. We're looking for someone who is genuinely passionate about our mission and brings their heart to work every day. Your passion and energy will inspire your team to achieve great things.Experience in the software (ideally SaaS) industryEmpathy for and an ability to understand the plight of the time-poor, stressed business owner and their challenge in managing cash flowExperience in the creation of online training materials (documentation, webinars, videos) – whatever is required to help users understand, then experience the value from our appsExpert written and verbal communicatorUnderstanding of Google AnalyticsExperience in help desk or similar customer support rolesUnderstanding with using social media to communicate with usersAbility to use email marketing softwareFamiliarity with Google DocsConfident with using online tools for pretty much everythingIdeal but not required:You've run your own business and know what it's like to manage cash flowFamiliarity with UX and conversion methodologiesExperience running live webinarsSpeaking or presentation experience
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