Global Product Operations Manager
Location: GB, , 
Department: Engineering
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Internet
Function: Product Management
Company profile: Founded in 2010 by a team from Google’s London and New York offices, Qubit work with some of the biggest names in Online. Our engineers have built a brand new platform that combines a number of technologies – analytics, automation, personalisation and more – into a simple, easy-to-use product.We’re not the only ones excited about our brand new approach to solving the problems of modern e-Commerce. Wired magazine named Qubit as one of the top 5 hottest startups in London. We’ve raised $7.5 million in Series A funding from one of the UK’s biggest venture capitalists! Come and join the growing team as we embark on the most exciting chapter in Qubit’s history.Although we’ve now grown to more than 90 people, we’re keen on keeping our culture as relaxed and open as when there were only 5 of us. Our offices have table football, kitchen full of fruit and other snacks, never ending coffee supply, dinner service and lots of other startup perks. More importantly we’re a focused and determined team preparing to double in size during 2014!
Description: Qubit: Cutting Edge Big Data EngineeringQubit is looking for a Head of Product Operations to join our growing team in the heart of Soho. This is a brand new role for the right applicant with the chance to put your own stamp on how a new team at our company functions. You’ll be the interface between the Engineering, Product and Client-facing teams, helping to make sure all of their efforts are aligned.You’ll be an experienced professional with a background in launching Software-as-a-Service products globally. We need you to take charge of creating our managing our external beta processes, creating the roadmap to operationalise products and running the creation and delivery of internal and external training programmes.What You’ll Be DoingWorking closely with our client facing teams to ascertain which product features and requirements will put us ahead of the competition and how to operationalise theseWorking with Product Managers to prioritise Qubit’s product roadmap to ensure smooth delivery of all future products and updates to our current application hubWorking with the operations team to define and track the success matricesDeveloping and implementing our new client on-boarding processDefining, creating and delivering our knowledge base, product help and FAQs documentation - developing a strong platform for client educationOwning the Internal Product Launch Training process – making sure our staff can give enthusiastic, effective demos of our products
Requirements: What You’ll NeedBy submitting your application you understand that Qubit will store your data in accordance with local lawsExceptional experience in a product technology role, managing direct reports within a high-growth businessAt least an undergraduate degree from a reputable institutionManaging the launch of Software-as-a-Service products globally and managing the roadmap of several products simultaneouslyExperience of the operational side of product launches – deploying partnership programmes, developing FAQs, tracking metrics and customer support infrastructure, etc.A technical background and the ability to communicate in technical terms.Experience training both internal and external teams on the integration and use of technical products
Benefits: Plenty of perksAs well as the opportunity to solve complex problems in this exciting new era of big data, here’s what we offer:Realistic performance related bonusesGenerous equity options mean you’ll own a piece of the pieExcellent health and dental insurance packagesA relaxed approach to time off and enough holidays to see several corners of the worldFridge fully stocked with healthy snacks and the ultimate espresso machine for your java fixA competitive office where we play foosball, football, scrabble, go-karting… you name it, we’ll play itThank Qubit it’s Friday – we have lots of creative ways to let off steam at the end of the weekPlenty of opportunities for training and development
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