Customer Care Representative
Location: EE, 37, Tallinn
Department: Sales
Employment type: Full-time
Required experience: Associate
Industry: Marketing and Advertising
Function: Sales
Company profile: Our CompanyAdcash® is an international advertising network that delivers billions of ad units each month reaching several millions of people around the globe. With a strong focus on the entertainment vertical, the network’s portfolio currently comprises over 90 000 websites that benefit from the company’s successful partnerships with a number of leading brands. The strength of the Adcash® platform lays in its cutting edge ad delivery technology and advanced internal tools.50 billion advertisements served in 2013Work in one of the top 100 biggest website in the worldEnjoy building great software used by a team of 50 personsImprove your skills by working on an interesting projectThe company’s headquarter is located in Tallinn (Estonia) with other branches in Queretaro (Mexico), Sofia (Bulgaria) and Paris (France).Our teamComing from very diverse cultural and geographical backgrounds, our team reflects perfectly the company’s image and global outlook.With a total of 9 nationalities represented, our 55+ team members bring not only an invaluable level of experience to the table, but also a diversity of thought instrumental in shaping the network’s identity.And so we can help you in: Bulgarian, Deutsch, English, Estonian, French, Italian, Russian, Spanish and Turkish!From hardcore techies to online advertising veterans and everything in between, our staff is comprised of committed professionals, who come from all corners of the industry, having worked with organizations such as Vodafone, Skype, Google, EA, Orange, Telcel and many others.
Description: Job SummaryProvides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations. Job functionsHandle problems, customer inquiries, sometimes involve some form of complaint that the customer service representative must handle in accordance with the company’s guidelines and policies Assist in Sales, provide product or service information to assist customers in making a decision Clerical tasks, answering phone calls / emails and making the appropriate transfers. Other duties include processing new client accounts, maintaining customer accounts, implementing changes to existing accounts Ensure and provide quality service to both internal and external customers Access the company’s internal systems to obtain and extract informations and provide customer service management with the data Participate and provide expertise as a member of the customer service’s departmental team The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy,efficiency and responsiveness of the customer service department as a whole
Requirements: Required skillsDeep interest in online and mobile performance marketing Flawless English communication skills, both verbal and written Excellent telephone manner, for dealing with clients over the phone Strong PC skills Problem solving skills/analytical ability Commitment to providing first class customer service Ability to make decisions with little or no guidance, to keep information confidential & work in stressful environment  Preferred skillsBilingual (Italian, Spanish, French, Russian or German) is a plus 
Benefits: By joining our team, you will enter into a very dynamic team and fast development company.  We offer unlimited opportunities for self-improvement and growth, friendly multicultural environment and modern office in the city center of Tallinn.Adcash® is an international advertising network that delivers billions of ad units each month reaching several millions of people around the globe. With a strong focus on the entertainment vertical, the network’s portfolio currently comprises over 80 000 websites that benefit from the company’s successful partnerships with a number of leading brands. The strength of the Adcash® platform lays in its cutting edge ad delivery technology and advanced internal tools.If you feel like it describes you perfectly, apply today!
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