HR Generalist
Location: US, TX, Austin
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Human Resources
Function: Human Resources
Salary range: 50000-60000
Company profile: NFP is a leader in the delivery of benefits solutions for companies of all sizes and in the delivery of life insurance and wealth management solutions for high net worth individuals. Our leading, independent broker/dealer offers a wide range of choices from some of the nation’s top investment companies. NFP operates and reports in three segments that provide diverse products and services to corporate and high net worth individual clients: the Corporate Client Group, the Individual Client Group and the Advisor Services Group.*Our advisors partner with clients to help provide them with comprehensive solutions, backed by NFP’s open architecture approach, national scale and resources. NFP is focused on optimizing cross-selling opportunities and building recurring revenue, and diversification, ensuring the company is well-positioned for long-term growth.*NFP Advisor Services Group is a business segment of National Financial Partners Corp. (NFP) that includes NFP subsidiaries NFP Securities, Inc., member FINRA/SIPC, and NFP IndeSuite, Inc.
Description: Summary: The HR Generalist supports external client companies, including managers and employees, by providing professional first- and second-level human resources guidance, consultation and information to assigned client groups, through NFP’s Human Resources Services Center.Essential Duties and Responsibilities: Consistently answers calls in a timely and friendly manner.Demonstrates superior active listening skills and restates callers’ needs to confirm understanding.Responds courteously, cheerfully and appropriately to callers’ requests for information and guidance on human resources matters.Identifies issues for third-level (escalated) response and routes calls to the appropriate third-level resource.Anticipates callers’ needs and concerns; demonstrates empathy and positive approach to problem-solving.Effectively manages negative and / or emotional calls; works to de-escalate situations and effectively re-focus calls toward potential solutions.Manages calls to minimize call-backs, hand-offs and need for follow-up calls.Demonstrates clear understanding and application of each client’s HR policies, procedures and practices.Advises VP-HR Services regarding potential problems with customer service, operations or issue management; recommends alternative solutions to effectively resolve problems and / or minimize impacts.Makes recommendations and offers input on processes/procedures to improve customer service and client satisfaction with the HR Service / Call Center.Reviews HR Service/Call Center metrics; advises VP-HR Services regarding trends and progress toward objectives; recommends appropriate courses of action to ensure peak performance of HR Service / Call Center and excellent client experience.Supports HR Services in outsourced HR activities, including but not limited to: recruiting / on-boarding; training and development; employee relations; leave administration; payroll; compensation, compliance and employment.Maintains high professional standards of client and employee confidentiality.Manages specific projects as determined by the VP-HR Services; performs other duties as requested or required.
Requirements: Knowledge, Skills and Abilities Superior customer service skills.Ability to clearly and effectively express ideas to clients at all levels of the organization, in both written and oral communications.Strong knowledge of employee relations practices.Strong knowledge of state and federal employment laws and regulations.Ability to simultaneously manage multiple tasks and clients.Skilled in de-escalating callers, maintaining professional composure in all work situations, and re-directing clients toward appropriate solution alternatives.Detail-orientation and task-focus in all work activities.Must have working knowledge of Microsoft Word, Excel and PowerPoint. Education and Experience:Bachelor’s degree with course work in Human Resources Management, Business Administration or related field.5-7 years of professional experience as an FLSA-exempt HR Generalist. Certificates, Licenses, Registration:PHR Certification preferred.
Benefits: NFP offers a comprehensive benefits package to all our full-time employees, including medical, prescription, dental and vision insurance, health care flexible spending accounts and health savings accounts. We also offer life insurance, short- and long- term disability, a 401(k) plan, paid time off, and education assistance program and many other benefits. 
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