Customer Service Associate Reception/Hospitality - On Call 
Location: US, CA, San Francisco
Employment type: Part-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: Schedule will fall between 7:00 a.m. and 7:30 p.m., Monday through Friday. The Customer Service Associate will be based in San Francisco, CA. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:We are looking for team players who are proactive and are willing to do “whatever it takes” to get the job doneIdeal candidate has a “can do” attitudeGreet visitors, answer phones, and direct calls appropriatelyBe well spoken, clear and patient with all interactionsRemain calm and professional in stressful situationsFollow documented procedures and other duties as mutually agreedEnforce and handle security compliance standards regarding visitor’s badgesCoordinate conference room reservations and room preparationMaintain conference room standards as designatedHelp resolve employee and customer concerns/issuesAdministrative services/processing large volume reports/invoices using excel and assisting manager with quarterly business reviewsLift large bundles of mail and make mail deliveriesHandle time-sensitive and confidential materialPerform duties and special requests as assigned by management and clientParticipate in cross-training and be flexible to perform varying roles whenever necessaryBalance workload; provide guidance and direction to teamServe as focal point for communication with customer and company personnelEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careEnsure adherence to business guidelines, safety & security proceduresSupport financial results by minimizing site waste and reworkDressing in professional attirePerform other tasks as assigned
Requirements: Minimum Requirements:Minimum of 6 months customer service related experience requiredHigh school diploma or equivalent (GED) required1-2 years of receptionist experience requiredLaw firm experience preferredKeyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)Experience running mail posting equipment a plusExcellent communication skills both verbal and writtenLifting up to 55 lbs with or without accommodationsWillingness and availability to work additional hours if assignedWillingness to submit to a pre-employment drug screening and criminal background checkAbility to effectively work individually or in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policy 
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