Customer Success Intern
Location: US, NY, New York
Employment type: Full-time
Required experience: Internship
Company profile: Fusemachines combines the power of Data Science, Artificial Intelligence and Natural Language Processing to build unique software robots that can automate customer interactions and provide deep real time insights into customer behaviour. Our Fuse Platform allows companies to add intelligence layers on all of their communication channels. Our clients include government, financial institution and e-commerce companies.  
Description: ABOUT THE COMPANYFusemachines combines the power of Data Science, Artificial Intelligence and Natural Language Processing to build unique software robots that can automate customer interactions and provide deep real time insights into customer behaviour. Our Fuse Platform allows companies to add intelligence layers on all of their communication channels. Our clients include government, financial institution and e-commerce companies.  JOB DESCRIPTIONTechnology companies started to grow their business in the SaaS area and they started to face with a challenge of how to maximize solution adoption as quickly as possible while sustaining a stable customer success. As a fast-growing and successful venture capital-backed technology startup, Fusemachines seeks a hard-working, smart and talented Customer Success Intern to contribute to the overall business development of the company. The Intern will be assigned to various tasks which include contributing to company’s customer success strategy by generating new and useful ideas; following up with the existing customers via email and phone; researching, analyzing and reporting on best ways to communicate with our existing client base. Also, as an intern, you will have the chance to learn and practice the core skills of project management by managing both short-term and long-term projects for our customer success development. Intern will closely work with the CEO and CTO to ensure a perfect integrity and flow in the company’s customer success operations.RESPONSIBILITIESGenerate  and implement new ideas to improve the existing customer success strategy of FusemachinesDo research on the best ways to communicate with our customer baseFollow up with the customers via email and phoneHelp with any and all daily needs of Fusemachines team to achieve a superior customer success
Requirements: Bachelors or  Masters, preferably in Business, Communications, or other related fieldAn ambitious, hard-working and detail-oriented team player, who is results driven and has a natural competitivenessVery strong communication skills (both oral and written) and capable of working effectively within a teamDemonstrated success working in fast-paced, dynamic and deadline oriented environmentMust be entrepreneurial, bright, articulate and able to challenge management to think beyond conventional wisdom within the current business paradigm       Must have demonstrated ability to be a strategic thinkerAdvanced computer skills required (Word, Excel, Outlook, and PowerPoint)Experience in customer success or communication areas is a plusInterest in technology is a plusStartup experience is a plus
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