Senior Customer Success Manager
Location: AU, VIC, Melbourne
Department: Customer Success
Employment type: Full-time
Required experience: Mid-Senior level
Industry: Retail
Function: Customer Service
Company profile: Vend is looking for some awesome new talent to come join us. You'll be working in an awesome team doing awesome things, and generally being awesome.Learn about us on our blog, or meet the team on Twitter, Facebook, LinkedInAwesome SpaceOur brand new Auckland office space is located on Nuffield Street in Newmarket, surrounded by our customers and the industry we love. It is huge, open, and shiny new with great meeting room spaces, casual working environments and plenty of space to host awesome events. We don't do cubicles, just plenty of space, whiteboards and meetings rooms. We also have a great cafe/retail space with our very own Front of House Manager taking care of our visitors and fellow Venders. Like Auckland our Melbourne office is surrounded by retail. It's a great wee space equipped with tiny houses and some awesome cardboard cutout animals.Our Toronto office is located right in the heart of downtown retail district. Like Melbourne and Auckland there's a great vibe with great coffee, boutique stores and some of the greatest restaurants in the city. Our SoMa office in San Francisco is located in the middle of the SF tech scene, just a (Biz) stone's throw from Twitter.The EnvironmentWe want you to be at the top of your game. You can wear whatever clothing you like, start work late in the morning, take breaks whenever you want and generally work the way you want to work. Who we're looking forVend is looking for people to push the boundaries. We are a hard working professional team with a wicked sense of humour, and we are looking for people who thrive in a collaborative open environment. We want passionate, hard working, talented individuals that want to lead in their field.
Description: Just in case this is the first time you’ve visited our website Vend is an award winning web based point of sale software for retail. We’re chucking out crusty old cash registers and replacing them with iPads, touch screens and beautiful software, all of this to make life easier for our retailers.  Vend is a fast-growing tech start-up, since launching in 2010 we’ve now got 10,000+ customers and 650 partners all over the world with more than 170 employees shared between our Auckland, Melbourne, Toronto, Berlin, London & San Francisco offices. One of our most successful services has been our Premium Support, managed by our wonderful Customer Success Managers who all have extensive backgrounds in retail and store management. Premium Support is an additional service that supports the customer throughout on-boarding, gives training and offers ongoing support as and when needed. Our CSM's are successful because they know exactly what our customers want and need and are able to deliver on that. They speak retail and by taking the time to understand our customers businesses they help to make them more successful. This is a great opportunity for someone who loves retail, has a natural affinity with technology and wants to step up into a new and exciting challenge with a global software company revolutionising retail. This role in particular will be looking after our largest customers. You'll be managing their implementation, scheduling and offering support above and beyond their wildest dreams. 
Requirements: The ideal person to join our Customer Success Manager team is someone who;Has worked as a Store or an Assistant Store Manager in a fast paced retail environment at some pointHas experience working as an Account Manager or Customer Success Manager in a technology company - preferably SaaS.Loves retail and loves people even moreHas trained staff and in a retail environment was always the go to person that people come to for help with the POS systemsCan translate technical speak into plain english that anyone can understand and can do so without alienating our customersKnows best practice Stock Management inside outHas a solid understanding of the sales processKnows what reports can help a business be better and understands basic metrics for retailersCan totally dominate Excel, particularly .csv files - we spend a LOT of time with .csv files!Has a good understanding of the financial elements of a retail business, extra bonus points rewarded if you've used Xero!Wants to help our customers be better, smarter and more successful
Benefits: You can expect from us.A competitive salary  The chance to work with a group of amazing peopleHaving the opportunity to be part of the next big kiwi software success storyAn open culture where we openly share our results and where your input is valuedFun at work!  However you might like to have fun at work, you can pretty much do that at VendWork-life balance.  We know you have a life outside of work.  At Vend you can have a life inside work tooUtilise all your talents.  Not just the ones written in your job descriptionWe welcome all of you at work.  We don’t want you to leave your personality at the door
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