Product Analyst 
Location: IE, L, Dublin
Employment type: Full-time
Required experience: Not Applicable
Required education: Bachelor's Degree
Industry: Computer Software
Function: Data Analyst
Company profile: Intercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.
Description: About the JobAt Intercom we believe that data tells the best stories. We're looking for highly quantitative individuals that have a knack for turning tough, open-ended questions and massive data sets into insights.Work with our product teams to better understand customer behavior, feature adoption, and performanceCreate and evaluate the performance of A/B testsBe a source of truth against our product assumptionsShare your findings across the companyAbout the CompanyIntercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#
Requirements: Strong skills in SQL and ExcelExperience using Python or R for data analysisA proven track record of initiating and delivering actionable analysis with minimal supervisionA maniacal focus on identifying and tracking key performance metrics across the business, including ability to create automated dashboardsMinimum of 1-2 years experience in analytics role, preferably working closely with product teamsBA or BS/MS degree with strong academic record in a quantitative disciplineExcellent communication skills, including experience in high-level business discussionsBonus: familiarity with common SaaS metrics (MRR, ARR, Churn, CAC, LTV, etc)
Benefits: Competitive SalaryEquity in a fast growing start-upThe opportunity to work with and learn from a phenomenal team of engineers (ex-Apple, Amazon, Google, Facebook)Free breakfast, lunch & dinner every dayPublic transport paid forHealthcare.
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