Front Desk Concierge (Luxury Condo)
Location: US, FL, Miami
Department: Operations (Residential)
Employment type: Full-time
Required experience: Associate
Required education: Some College Coursework Completed
Industry: Hospitality
Function: Customer Service
Company profile: CSI International is a professional building services company that takes pride in exceeding our customers’ expectations with personalized service and appreciation of the people that do the work. #URL_9ba0846aa17af628113f41a9bddb8b8161ef6e0ab0009499384a1b0748a333df#CSI Management Services is a full-service property management company focused exclusively on high-end, luxury residential condominiums in South Florida. #URL_f49cb58630eea5e09a96c0348f787f0bdfa865d7a6d3df854e2f11f8d09c8de9#Opulence International Realty (OIR) is now opening multiple locations across Dade, Broward and Palm Beach Counties with a goal of bringing international wealth to South Florida’s most prestigious residential communities. OIR wants to share its international presence, unparalleled network, strategic locations, modern technology, and impeccable reputation with buyers and sellers. #URL_43507b82f7be04f7819e42410ad75d49776fb73c3877b2743cec1c7e49f62f05#South Florida Opulence Magazine, published by our sister company Horizon Publishing, currently reaches the most targeted ultra-affluent audience in print and digital copy. #URL_e52f3810d8a189de53db2fbfb803a7d66ddcd12200fa7cf290c7e2c7479794b6#
Description: MULTIPLE FRONT DESK & FRONT DESK/CONCIERGE OPENINGS * WITH CSI MANAGEMENT SERVICES A 5 STAR LUXURY PROPERTY MANAGEMENT COMPANY *EXCELLENT OPPORTUNITY TO START OR ADVANCE YOUR CAREER WITH A PREMIER MANAGEMENT COMPANY AS WE CONTINUE TO GROW IN THE SOUTH FLORIDA LUXURY MARKET Title: Front Desk ConciergeSUMMARY:The Front Desk Concierge will often be the first point of contact for owners, guests, and vendors and will need to be hospitality driven with top notch customer service skills.  This service role will act in accordance of CSI Management Services’ mission to provide best in class service including maximization of resident satisfaction within established quality customer service standardsHours: Multiple 40 Hour Shifts available (First, Second, and Third Shift plus Part-Time Floater Openings QUALIFICATIONS:To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to workThe requirements listed below are representative of the knowledge, skill, and/or ability required ESSENTIAL DUTIES AND RESPONSIBILITIES:Creates an environment that assures consistent owner / guest satisfaction at a standard on par with a 5-Star HotelMaintains a calm and pleasant personality in all types of situations and creates great customer service outcomesDeals with the general public, owner / residents, & employees with tact and courtesyOther duties may be assignedHOSPITALITY AND TRAINING:Ensuring brand standards are met with the objective of meeting or exceeding Resident expectations; communicating follow-up actions to the team as necessaryCreating an environment in which all staff have the ability to reach their full potentialMakes all decisions in line with brand mission, values and guiding principlesMust have an eye for detail recognizing opportunities to provide a good customer experienceHas a keen understanding of personalized services at the highest possible industry standardsHas a flair and understanding for the finer things in life (luxury services, products, brands)Maintains a "familiarity" with hotel and resort operations standards 
Requirements: EDUCATION and/or EXPERIENCE:The Front Desk Attendant position requires some Hospitality/Hotel/Condo Front Desk experience or training/education from a Hospitality Program, University, or company that has a solid customer service training programPreferred experience is 1+ years’ experience working in a luxury Hotel and/or Luxury High Rise Condominium property in a Front Desk or Concierge roleLANGUAGE SKILLS: Ability to speak effectively in English welcoming owners, guests and vendors.  Knowing additional languages is a plus.COMPUTER SKILLS:Company selected front desk softwareCompany-issued internet browser and e-mail programsMUST BE FLEXIBLE IN HOURS AND SCHEDULING AS WEEKEND COVERAGE IS NEEDED IN ADDITION TO WEEKDAYSDRUG TEST AND BACKGROUND CHECK WILL BE DONE PRIOR TO EMPLOYMENT 
Benefits: We are a company that prides ourselves in our Core Values and our commitment to being a leader in our industry.We offer a competitive salary and benefits package including medical benefits (Medical, Dental, Vision) and 401k plan with company match.CSI Management Services is an Equal Opportunity Employer (EOE), committed to workplace Diversity.
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