Account Manager
Location: GB, LND, London
Department: Client Services
Employment type: Full-time
Industry: Computer Software
Function: Project Management
Company profile: Acknowledgement helps brands and organisations achieve their ambition through digital innovation and digital transformation.We combine business insight and analysis, original creative thinking, first class user centric design and technology implementation, marketing services and 24/7/365 technical operational capability to create robust, innovative and cost effective solutions that deliver significant business results for our clients.
Description: ** NO RECRUITMENT AGENCIES PLEASE **Acknowledgement helps brands and organisations achieve their ambition through digital innovation and digital transformation.We combine business insight and analysis, original creative thinking, first class user centric design and technology implementation, marketing services and 24/7/365 technical operational capability to create robust, innovative and cost effective solutions that deliver significant business results for our clients.You can find out more about us on our website #URL_6bb49540c0d952b3e13c0ea5b9983d2b1a0cf2b4f44f910898a2be9826235eb4# The Client Services function at Acknowledgement is responsible for:Our relationships with clients:Owning the overall Acknowledgement client / relationshipsEnsuring we exceed expectations and that our clients are always happyEnsuring the business context is communicated to project teamsActing as internal champions and promoters of our clients’ business objectivesHolding knowledge about our clients’ sectors, their competitors etcTrusted counsel to clients, having a point of viewThought leadershipDriver of innovationBecoming part of our clients’ extended team, developing strong relationships with clients e.g. meeting informally for coffees etcHelping clients with business cases, ROI models etcInspiring and reassuring clientsBeing present at project initiation and wrap up: when projects are “in flight” havinga broad awareness of status via updates from Project Management & Solutions teamPoint of escalation for our Project Management & Solutions teamOur commercial pipeline:Turning prospects into clientsIdentifying the solutions we can offer that achieve our clients’ ambitionsBeing proactive: creating briefs and opportunities from ideas you’ve had or insights you’ve uncoveredOwning the pitch / proposal / budget sign off processGrowing client repeat business 
Requirements: As an account manager within the Client Services team at Acknowledgement you'll be expected to own the relationships with some of our clients and also win new clients. You must be knowledgeable and passionate about digital, in particular, user experience and software application design. You should also be knowledgeable and passionate about business in general and be able to quickly visualise and articulate how our services can make an immediate impact to our clients’ business.Essential Attributes, Skills, Experience and PhilosophyBright and intellectually curiousHuge attention to detailA genuine love of clients, their business, and the opportunities and possibilities they presentA fascination about where the worlds of business and digital meetPassion for the job you do: you work because you love it, not just for moneyYou want to make a differenceCompetence: you talk the talk but you also walk the walkAt least 1-2 years experience in a digital agency, software company, start up or similar type of fast paced tech/marketing/product crossover environmentEvidence of being a “key” person in a client/agency relationshipUnderstanding of the following specialisms: IA, UX, Design, Content, Business Analysis, Solutioning, Technical Architecture, Technical Development, Testing and HostingUnderstanding of advertising and marketing principlesEvidence of being able to deliver insights/ideas that have led to solutions and commercial successThrives under pressure, loves rising to a challengeCan do, upbeat, likeable, glass half full, thinks on their feet problem solver who can get on with anyone anywhereConsistent and organisedTeam player, but also autonomous and responsibleAmazing written skills : you could write a blog post, a powerpoint deck or a proposal document with no drama, spelling mistakes or grammatical errorsA confident communicatorSuperior problem solving and decision­ making skillsDemonstrable drive and a huge desire and ability to learn and grow skills quicklyThe desire to want to make a name for yourself 
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