Customer Service Associate 
Location: US, TX, Austin
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Legal Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Austin, TX. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Responsible for operating high-speed digital network printing devices to provide quality quick printing services. Accountable for all aspects of jobs produced on equipment.Perform any and all duties as assigned by management to include but not limited to: pick-up & delivery services, client jobs, supplies, copier maintenance, reprographics.Operate color and B/W digital printers to image documents; ensure quality output.Read information on the job ticket to determine operations and specifications to be performed on the job; interpret work requests for printing to determine type, size, and color of paper required arrangement of document, number of copies and imposition.Record daily production; must be able to meet production goals.Operate bindery equipment.Participate in cross-training of responsibilities as appropriate (i.e. production, bindery, daily record keeping, etc).Maintain all logs and reporting documentation as required.Handle maintenance of the print and bindery devices; maintain a clean, organized work place.Understand and adhere to all safety procedures.Reception coverage.Conference room setups.Operating FedEx software and USPS postage machine.
Requirements: Qualifications:Experience in imaging, batch printing and stationery servicesHigh School Diploma or Equivalent (GED) requiredTroubleshoot copier issues and contact equipment providers for service as necessaryOrder supplies and keep track of inventoryPerform copy, print and binding servicesMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentMinimum 1 year customer service related experience requiredMust have at least 1 year experience with copy, print and imaging processesMinimum 1 year experience maintaining and troubleshooting copier MFD equipmentGood working knowledge of PCs and Windows 7Good working knowledge of all MS Office applicationsAbility to interfacing with end user in professional manner and with a sense of urgencyExcellent communication skills both written and verbalAbility to effectively work individually and in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance and punctuality policyLifting and/or moving items up to 55 pounds or the maximum allowed by current State Law with or without accommodationsStanding and/or walking for long periods of time with or without accommodations
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