Service Delivery Manager II 
Location: US, OK, Lawton
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Consumer Services
Function: Management
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Service Delivery Manager II  will be responsible for all aspects of the contracted site services (Print & Mail Operations) and working closely with the on-site Novitex team. Candidates must have proven leadership experience; minimum 2 years managing at least 5 employees and minimum 2 years’ experience in print operations.Responsibilities:     Financial Performance    Creates forecasts and revenue estimates    Reviews monthly P & L statements for accuracy    Manages expenses    Analyzes asset performance and expenditures     Client Satisfaction   Meets regularly with client contact and other member of the client's management team   Recommends service enhancements based upon knowledge of client's business strategy   Maximizes proprietary Quality Management utilization through service quality metrics reviews     Employee EngagementDemonstrates exemplary ethical conduct that establishes an atmosphere of trust and supportRecognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking, excellent performance and    exceptional efforts to satisfy both internal and external clientsCoaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; addresses performance issues with directness and sensitivityMakes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulationsOversees training and provides development opportunitiesEffectively balances resources to maximize productivity and efficiency
Requirements: Qualifications:Proven leadership experience required; minimum 2 years managing at least 5 employees· Minimum 2 years’ experience in print operations· Management experience in multi-service environment· Effective client relationship building skills· Effective written and verbal communication skills; proven analytical skills· Excellent planning, prioritization and organizational skills· Proven experience in high volume/fast paced environment· Ability to resolve issues without management supervision required· Accountability a must· Proven experience in achieving financial goals related to revenue and profitability· Computer proficiency in email environments, MS Word, Excel or similar programs· Ability to administer Company policies and safety regulationsPreferred qualifications:· Bachelor’s degree preferred· Experience in mail services preferred
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