Customer Account Coordinator
Location: US, WI, Milwaukee
Employment type: Full-time
Company profile: Lesaffre Yeast Corporation is a French privately owned company that has been the worldwide leader in yeast manufacturing for the past 10 years. In 2013, the company celebrated its 160th anniversary. Yeast manufacturing is more of a passion for the family who owns the company than it is a business. To excel at Yeast manufacturing like Lesaffre does, it requires hiring talented people who are knowledgeable and skilled in microbiology, biotechnology, mathematics, food processing, automation, people management and most of all who can learn and teach Lesaffre’s know-how. The Lesaffre Group has been leading the worldwide yeast manufacturing industry because of passion, know-how and superior technology.Lesaffre manufactures and sells “fresh” bakers yeast, also called wet yeast, and we serve a base of industrial bakeries as well as bakers compressed Yeast, Instant High Active Yeast, Active Dry Yeast, Distillers ADY, Protected ADY other type of specialty #URL_8ead3a909a01e46bf54d799760864575097f4be44f1453ac5a4183c634707458# addition, Lesaffre has separate business units which sell into the Nutritional industry; Animal Feed Industry; Beer, Wine and Whiskey Industry; Renewable Chemicals and Ethanol Industry; and Flavor Enhancer Industry. 
Description: The primary function of this position is to provide Customer Service, interacting with customers via telephone and email, and developing and maintaining favorable customer relationships through on-going customer contact.  The position will require order entry skills and simple knowledge of logistics, transit times, and lead-times.  The position will support all of the Lesaffre sales areas including: Wholesale, Bakery & Food Service, Consumer, Health and Nutrition, and Allied Products and Ingredients.  In addition, the position will help implement business process change initiatives as directed by the department manager.Duties and Responsibilities include the following.  Other duties may be assigned.Positive, proactive, and courteous customer service.Receive and initiate telephone calls regarding sales of goods.Provide knowledgeable information regarding product inquiries.Provide ownership of order entry process; review customer PO’s, analyze shipment requirements, process order to fulfillment.Verify product pricing as it relates to products ordered on customer PO’s.Provide timely and accurate information to customer inquiries related to logistics (scheduled shipment dates, transit times, shipment locations, etc.).Coordinate some sample orders for various customer groups.Provide liaison between customer and sales management, and customer and other internal departments.
Requirements: Education and/or Experience                                                Bachelor’s Degree (B.S. or equivalent) is preferred, and/or two to four years of related business or customer service experience is required.Language SkillsAbility to:Speak clearly and concisely in the English language.  Having the ability to speak a second language (Spanish or French) would be very helpful.Read, analyze, and interpret general business documents, such as Customer Purchase Order, Sales Order Acknowledgement, Bill of Lading, Certificate of Analysis, Invoice.Read, analyze, and interpret inner-company Reports referencing transportation mode, truck loading schedules, warehouse inventory, etc.Effectively present information and respond to questions from customers, co-workers, and managers.Computer Skills                                             To perform this job to a valued degree of success, an individual should haveStrong competency and general knowledge of basic keyboard skills. Have experience with an ERP system such as Oracle or SAP (experience with Oracle is desired.Have working knowledge of Microsoft office tools such as Outlook, Excel, Word, and Power Point.Competencies                                                 To perform the job successfully, an individual should demonstrate the following competencies:Customer Service – The ability to manage all types of customer interactions, whether those interactions be simple and easy situations, or difficult and emotional situations.  Have the ability to respond promptly to customer needs and inquiries, and to customer requests for service.  Have the ability to solicit information from customer, primarily verifying purchase orders.  Have the ability to provide commitment to the customer.Problem Solving – The ability to identify and understand when a problem arises for a customer.  Have the ability to react and resolve the problem in a timely and accurate manner.  Resolving customer problems will require the ability to ask questions, gather information, analyzes facts, make rational decisions, and skillfully develops solutions. Team Environment - Must have the ability to work well in group settings and to get along and be a part of a group.  Must use good judgment and reasoning when communicating and interacting with co-workers.Business Knowledge – Should have a basic understanding or knowledge of primary business principles of Sales, Manufacturing, and Finance/Accounting.Mathematical Skills                                                   Business related math skills; apply concepts such as arithmetic, algebraic equations, fractions, percentages, ratios, and proportions to practical business applications.Reasoning Ability  Ability to:Define problems related to customer service issues.Use rational, “common sense” thinking to draw valid conclusions and solve practical problems.Interpret instructions be they given or presented in a variety of ways, such as in written, oral, diagram, or schedule form.
Benefits: Effective first day of employment: Medical, Dental, Vision, Short and Long Term Disability, Life and Accidental Death and Dismemberment Insurance, Paid Vacation, Holiday and Sick time.  401K with Company Match and Discretionary Contribution. 
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