Customer Service Associate 
Location: US, AZ, Phoenix
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Legal Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Phoenix, AZ. The right candidate will be an integral part of our talented team, supporting our continued growth.Key responsibilities include:Prepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines.Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.Verify and correct mail using available tools.Sort, deliver and pick-up mail and packages according to established time frames and service standards on multiple floors pushing mail cart as needed.Perform start-up and operations of postage equipment.Assist with loading and unloading of deliveries as needed.Maintain shipping and receiving area as required.Coordinate special messenger services, airfreight, etc. if required.Handle time-sensitive material like confidential, urgent packagesMaintain all logs and reporting documentation as required.Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express, UPS and all accountable mail.Keep manager advised of associate or employee moves or requests, and other related matters.Assist with security and monthly measurement reports as required.Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.Demonstrate flexibility in satisfying customer demands in a high volume, production environment.Take direction from supervisor or site manager. 
Requirements: Minimum Requirements:Minimum of 6 months customer service related experience requiredHigh school diploma or equivalent (GED) requiredPreferred Qualifications:Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)Experience running mail posting equipment a plusExcellent communication skills both verbal and writtenLifting up to 55 lbs with or without accommodationsWillingness and availability to work additional hours if assignedWillingness to submit to a pre-employment drug screening and criminal background checkAbility to effectively work individually or in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policy
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