Customer Success Specialist
Location: US, TX, Austin
Employment type: Full-time
Required experience: Director
Required education: Bachelor's Degree
Industry: Public Relations and Communications
Function: Customer Service
Company profile: TrendKite helps PR professionals and agencies build a timely, highly accurate picture of their brands' media coverage with ease. We are using the latest technologies to transform how companies like BP, Nikon, H&R Block, Campbell’s Soup, and WPP measure the impact of earned media. We are a venture backed, high traction startup that is disrupting a huge existing market.TrendKite believes strongly that bringing on the best people will build the best company. To do that we make sure we offer a great environment. Our office is located in the heart of downtown Austin in one of the city’s coolest and most historic buildings. As a company we work hard, play harder, and do our best to stay actively involved in the community.We all enjoy a great cup of coffee (great high-end espresso equipment in the office), a great tasting craft beer, and great music and incorporate all three into our work activities. Enjoy doing stuff outside of the office? Great, us too! We do our best to maintain a really good life/work balance.All TrendKite employees receive full health benefits and get to enjoy our vacation policy – there is no policy.
Description: Join Our TeamTrendKite helps PR professionals and agencies build a timely, highly accurate picture of their brands' media coverage with ease. We are using the latest technologies to transform how companies like BP, Nikon, H&R Block, Campbell’s Soup, and WPP measure the impact of earned media. We are a venture backed, high traction startup that is disrupting a huge existing market.We’re looking for a smart, talented person to join our early stage customer success team.Our CultureTrendKite believes strongly that bringing on the best people will build the best company. To do that we make sure we offer a great environment. Our office is located in the heart of downtown Austin in one of the city’s coolest and most historic buildings. As a company we work hard, play harder, and do our best to stay actively involved in the community.We all enjoy a great cup of coffee (great high-end espresso equipment in the office), a great tasting craft beer, and great music and incorporate all three into our work activities. Enjoy doing stuff outside of the office? Great, us too! We do our best to maintain a really good life/work balance.All TrendKite employees receive full health benefits and get to enjoy our vacation policy – there is no policy.The PositionYou will:Work directly with our Co-Founder & Chief Product Officer to help ensure the satisfaction and success of TrendKite's rapidly growing customer baseHelp lead our day-to-day operations of the Customer Success team including everything from systems support (ZenDesk, SFDC, Intercom, etc.) to Net Promoter ScoreAct as the voice of the customer during planning, roadmap, and strategic discussions with TrendKite's management teamConsult with customers to help build and implement custom news alerts, media dashboards, and reportsWork with customers to quickly resolve issues as they arise
Requirements: 1-3 years experience at a SaaS company as part of a Customer Success teamDemonstrated consistent achievement of customer satisfaction and renewalsProven ability to build strong relationships with customers across a multitude of industries and departmentsExcellent verbal and communication skills, including the ability to hold strategic executive conversationsWorking knowledge of Zendesk, Salesforce, Intercom, and knowledge of other customer success tools is a plusMust be a self-starter who enjoys a "work hard, play hard" team cultureBachelor degree requiredMust be a US citizen or permanent resident
Benefits: We Offer:Competitive SalaryStock OptionsFree ParkingTeam EventsGenerous PTOMedical, Dental & Vision for you and your family. Employee premiums covered 100% and dependents 50%.
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