Customer Service Associate
Location: US, NY, New York
Department: Customer Service
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Salary range: 25000-35000
Company profile: AboutPPD Partners provides English and Spanish contact center outsourcing to companies that want more from their customer relationships.We position our clients for success by delivering inbound contact center services that allow them to focus on their core business while maximizing profit. We deliver the brand promise of our clients by working with them to understand and apply the knowledge, behaviors, and values at the core of their success.MISSIONTo support our Clients competitive goals and brand recognition through meaningful interactions with their customers by providing quality driven contact center solutions.
Description: Do you have a passion for providing friendly and efficient customer service?Do you love being on a team, working together to give our customers a great service experience?Do you want to work in a state-of-the art facility, with fun people and a comfortable work environment?We are now accepting applications for Customer Service Representatives! Our Customer Service Reps answer inbound calls from customers and respond to questions about cell phone service!Job Summary: Provide customer service via phone on client specific issues while accurately capturing all customer-related information in the proper client relationship management database by performing the following duties.Essential Duties and Responsibilities include the following. Other duties may be assigned.- Answers incoming telephone calls, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.- Logs on and off customer care system.- Accesses account files, takes orders and processes orders.- Asks appropriate questions and gather information to determine customer needs.- Enters alpha and numeric data via computer keyboard into an automated system accurately.- Uses client specific reference materials and customer service skills.- Explains products, services, options and related charges clearly and concisely.Supervisory Responsibilities: This job has no supervisory responsibilities.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Requirements: Qualifications: The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.Computer Skills: Ability to listen and respond while keying into automated system. Ability to learn to navigate client specific screens in a Windows environmentLanguage Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information over the phone.Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money.Reasoning Ability: Ability to apply common sense understanding to carry out detailed but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision.
Benefits: We offer a comprehensive benefits package, 401(k), paid training, paid time off, promotional opportunities and more!! We work hard, but we also believe in having fun! PPD Partners is a friendly place to work! Come experience all the benefits of learning the call center industry. Your career is calling! Answer the call! Apply now!
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