Consumer Lending Sales Specialist
Location: US, MA, Woburn
Company profile: Outstanding Member Service Starts With Outstanding PeopleIf you are committed to the concept of “above and beyond” and enjoy interacting with people either in person or on the telephone, then we want to talk to you.Our people are our most valuable asset. We recognize their value – the hard work and dedication they give – and reward it through a highly competitive salary structure and benefits program which includes:Medical, dental and vision insurance401k  Retirement Savings Plan with a match up to 6% by the Credit UnionFlexible Spending  AccountsLife insurance paid by the Credit UnionGenerous paid time offGym membership reimbursement program.
Description: This position is primarily responsible for the timely and accurate review, evaluation and processing of loan packages and supporting information received; funding said loans; completing new loan on-boarding; and successfully presenting and closing all cross-sell opportunities with members.  Provide needed assistance to others within the Indirect and Direct consumer lending areas as available.Duties and ResponsibilitiesInitiate contact with borrowers to review details of approved loan(s), payment information and to review applicable cross-sell opportunities identified.Provide any applicable insight into credit improvement or maintenance based on credit report details during calls.Timely generate and submit loan funding packages to borrowers via email or through specified lending portal.  Answer and address any questions or concerns presented via phone or email.  Document additional details on LOS as needed.Receive, review and verify validity of all incoming, supporting loan documentation delivered through managed electronic lending portals, queues or other avenues of receipt.Timely scan, upload and/or file documents received to applicable loan files on LOS.Follow disclosed call-back schedule for any loans approved and not yet funded.Establish additional loan applications to document accepted cross-sell opportunities.  Complete loan funding process with borrower(s).Provide needed assistance to other team members to ensure team meets documented production and service expectations.Mentor other team members to develop and/or maintain expert level processing, sales and communication skills and knowledge.Maintain expert level knowledge of all Credit Union products and services.  Be able to explain to borrowers or other parties as needed.Adhere to all local, state, and federal laws/regulatory requirements as related to functional areas including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act.Follow all BSA regulations, including completing CTR reports when applicable, reporting suspicious activity via SARs when applicable and completing annual training.Timely and accurately report individual performance reports.
Requirements: Essential Skills, Knowledge, and RequirementsAdept at utilizing most current technology and software to process loans requests.Strong commitment to providing excellent member service with a “what ever it takes” attitude.Able to positively influence financial behaviors in members to improve credit and financial standing.Able to present cross-sell opportunities and successfully close in a timely manner.Previous sales or retail experience required.Able to work remotely outside of Credit Union offices on a regular or as needed basis.
Benefits: Our people are our most valuable asset. We recognize their value – the hard work and dedication they give – and reward it through a highly competitive salary structure and benefits program which includes:Medical, dental and vision insurance401k  Retirement Savings Plan with a match up to 6% by the Credit UnionFlexible Spending  AccountsLife insurance paid by the Credit UnionGenerous paid time offGym membership reimbursement programAnnual incentive bonus & moreEOE
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