Customer Service Associate/Shipping and Receiving 
Location: US, CA, Sunnyvale
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Computer Software
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Associate will be based in Sunnyvale, CA. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)Lift heavy boxes, files or paper when neededMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentConsistently adhere to business procedure guidelinesAdhere to all safety proceduresTake direction from supervisor or site managerMaintain all logs and reporting documentation; attention to detailParticipate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)Operating mailing, copy or scanning equipmentShipping & ReceivingHandle time-sensitive material like confidential, urgent packagesMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudePerform other tasks as assignedScanning incoming mail to recipientsPerform file purges and pullsCreate files and ship filesProvide backfill when neededEnter information daily into spreadsheetsIdentify charges and match them to billingSort and deliver mail, small packages
Requirements: Position Requirements:Valid driver’s license with a good driving record requiredComputer skills: Basic Microsoft office, Outlook, FedEx & UPS power ship, various web applicationsCustomer service related experienceExcellent communication skills both verbal and writtenAbility to effectively work individually or in a team environmentAbility to meet company attendance policyLifting up to 40lbs or max allowed by state lawStanding for long periods of time and significant walking, with or without accommodationSignificant walking with or without accommodationFork lift certified or willing to be certifiedDangerous goods shipping certification & training or willing to be certifiedWillingness to submit to a pre-employment drug screen and criminal background check Preferred Qualifications:1 year experience in Shipping and Receiving preferredMinimum of 1 year experience in Shipping/ReceivingHigh school diploma or equivalent (GED)
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