Hotel Guest Service Agent
Location: US, NC, Cary
Department: Holiday Inn Cary NC
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Hospitality
Company profile: At Holiday Inn Express Sping Mills, Falling Waters, WV we believe you are at your best when you can truly be yourself.  And the Holiday Inn Express® is the one place on the road where you always can.  A refreshed, comfortable hotel with friendly service. It's the perfect place to kick back, relax, and be yourself. We offer stylishly redesigned rooms with premium bedding, state-of-the-art high speed wireless internet access, and all the amenities that business travel demands. Located in the heart of Berkley County, WV, our hotel offers easy access to I-81 and is just minutes from major employers in and around Martinsburg including Quad/Graphics, Ecolab, Orgill, World Color, Macy's, FedEx, Internal Revenue Service Enterprise Computing Centers, U.S. Coast Guard Operations Systems Center, U.S. Coast Guard National Maritime Center, Bureau of Alcohol, Tobacco, Firearms, and Explosives, and the Veteran Administration Center.
Description: Do you enjoy working in hotels? Every day we strive to make our guests and employees feel valued, important and recognized. If you love providing guests with thoughtful options and recommendations so they can get the most from their stay Holiday Inn & Suites, Newport News VA is looking for people just like you!  People who excel in their role, respect our guests and do all they can to help them achieve their goals when they stay with us.The Hotel Inn & Suites, Newport News, a 122-room select-service hotel with 500 sq. ft. of meeting and banquet space, is seeking service-oriented front desk agents and supervisors.  Ideally, you'll have at least two years of experience in a select-service hotel front office environment and have a reputation for delivering truly exceptional service.We offer an excellent pay for top talent! Pay based experience and skills setThe Holiday Inn & Suites Newport News VA as is a top performing hotel in the vibrant Virginia Peninsula.  We offer a versatile meeting and banquet space along with an upscale, state of the art, modern restaurant and lobby lounge. ESSENTIAL JOB FUNCTIONS:Answer the telephone in a professional manner and assist guests with any questions, directions to the property, etc.Maintain and improve the quality of the guest experience.Assist guest services, safety services, housekeeping, and engineering team.Communicate with all departments regarding in-house guests.Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.Must have excellent communication skills.Must be able to stand/walk up to 8 hours per day.Follow set procedures on posting, charges, and refunds.Experience in OPERA property management system or equivalent is a Plus.
Requirements: Must have excellent written and verbal communication skills.Must be able to deal with frequent change.Must perform front desk shifts as needed to ensure efficient operations.Must be skilled in computers plus OPERA or equivalent experience.Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.Must be able to understand and evaluate information, data, etc. from various sources to meet appropriate objectives.Develop employee morale, and ensure training of Front Office personnel.Must be able to maintain confidentiality of information.Time management skills. Ideal candidate must have the ability to work in a high-pressure, fast-paced environment, be a team player, and be able to creatively think and work within the full spectrum of all that is involved to be successful.** Relocation is not available for this position**The Holiday Inn Cary, NC is a diverse growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. The Holiday Inn Cary, NC is a drug free workplace. Pre-employment background and job assessment required. Equal Opportunity Employer 
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