Customer Service Representative 
Location: US, PA, Allentown
Department: Customer Service
Employment type: Full-time
Required experience: Not Applicable
Required education: High School or equivalent
Industry: Consumer Goods
Function: Customer Service
Salary range: 30000-37000
Company profile: About Us:Based in Bethlehem, PA, EcoTech Marine has revolutionized the way people think about water movement in reef aquariums.  Our technologically superior pumps produce unmatched broad yet gentle flow, while placing the motor outside the tank—preserving the beauty and enhancing the health of aquarium ecosystems.Watch a video about us here:    #URL_6120f629b5d41394b63e888613ab955b7e775a494d3d038caf617df5b28c9787#The EcoTech leadership team consists of aquarium enthusiasts and engineers with a penchant for challenging the status quo.  We have worked tirelessly to improve the “state of the art” to enable our customers to have the healthiest, safest and smartest aquarium possible.  That’s why our products offer a wide variety of easy-to-program modes and have been thoroughly tested and endorsed by marine-biologists—making it the most versatile and life-like pump on the market.
Description: EcoTech Marine is seeking someone who’s self-motivated, customer-focused, and has a passion for reef aquariums for our new Customer Service Representative role.  This position has been created due to company growth, and presents a great opportunity to showcase your industry passion and your customer interaction skills!As an EcoTech Marine Customer Service Representative, you’ll be responsible for managing customer relationships (interacting with the end users), and may also have some client interaction (interaction with our retail stores).  Day-to-day duties include providing superior phone-based customer service, communicating product information with our end users, and directly handling product repairs.  This is a hands-on role that contributes directly to problem resolution, product repair, and ongoing customer satisfaction!
Requirements: Core responsibilities include:Direct interaction with customers either by telephone, e-mail or face to faceResponding promptly to customer inquiries and requests•Educating customers about the EcoTech product line•Performing customer warranty verifications•Processing customer orders and warranty requestsPerforming repairs and service of all EcoTech product linesDetailed recordkeeping and preparation of product failure, issues data, and customer transaction reports for analysisCommunicating and collaborating with internal colleagues and team members as appropriateAssisting in the creation of warranty videos and contribution to our online knowledge baseExperience and Qualifications:Minimum RequirementsHigh School DegreeExcellent communication skills (both written and verbal)Proficient in Microsoft Word, Excel, Outlook and PowerPointExperienced Saltwater Reef AquaristDesired CharacteristicsExperience using Epicor SoftwareExcellent interpersonal skills and ability to listen effectivelyAble to think and reason in an analytic fashionAbility to provide excellent service to various personalities of end usersStrong organization and record keeping skillsStress tolerance, attention to detail and accuracyWilling to build a long-term relationship with the customer and the CompanyHas empathy for the customer’s situationHas the desire to delight customers, above and beyond the call of dutyHas a "thick skin" and is able to tactfully and proactively handle complaints
Benefits: 401k with matchHealth, Dental, and VisionOffice Aquarium SubsidyGym Membership SubsidyDisability insurance offered
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