Customer Service Team Lead - Print 
Location: CA, ON, Toronto
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Financial Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction.We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Toronto, ON location.Responsibilities include, but are not limited to:Perform any and all duties as assigned by management to include; network digital print/reprographics servicesResponsible for operation of the color and/or black & white printing operations and finishing applicationsEnsure quality standards are met based on service objectives; understand and deliver client expectations in digital network applicationsMonitors progress of the order throughout production, confers with establishment personnel, orders supplies, may contract services with outside vendors, and alters production schedule and job order to expedite timely processing of job in accordance with customers’ requirements and PBMS standardsMaintain daily logs of accountable items and proper records management proceduresUtilization of a variety of software packagesAct as workflow coordinator to manage projects as needed outside normal dutiesEnsure safety standards are being met; comply with Business Practice StandardsProvide manager with information and recommendations on human resource and/or client related mattersPrioritize workload assignmentsSupervision of 6-10 employees; responsible for area if no manager is present on site 
Requirements: Required Qualifications:Experience with the reprographics print industryExperience coordinating/deploying work to employees requiredMinimum of 1-year customer service related experience requiredAbility to resolve employee and customer concerns/issuesAbility to communicate both verbally and written with customers and company personnelHigh school diploma or equivalent (GED) requiredAbility to effectively work individually or in a team environmentAbility to handle multiple projects simultaneouslyStrong organizational and administrative skills requiredAbility to meet employer's attendance policyComputer proficiency in email environments, MS Word/ExcelHeavy LiftingAbility to adhere and administer companies policies and proceduresStanding for long periods of timeSignificant walkingWillingness to work overtime if neededWillingness to submit to a pre-employment drug screen and criminal background checkPreferred Qualification:Post office, Mail or previous Shipping/Receiving experience
Fraudulent: 0