Member Success Manager
Location: US, CA, San Francisco
Employment type: Full-time
Required education: Bachelor's Degree
Industry: Marketing and Advertising
Description: A Unique Job With a Great CompanyDo you want an exciting job you love, working with other superstars? Are you excited by making a real difference for the customers you work with? Join us as our Member Success Manager!We’re a unique and innovative marketing technology & services company… And we’re growing! Our new Member Success Manager position is a key role in our company, because you’ll be the go-to person for our clients – creating great relationships with them as we help them grow their small law businesses.What Do We Do?Our company has offers sophisticated “done for you” marketing technology and services to solo practitioner lawyers and boutique law firms. You see, all lawyers (and especially lawyers in small practices) have a problem – and that’s there are only so many hours in the day. And each hour they’re working on their client work, they’re not marketing their practice – which means fewer clients tomorrow. And if they’re spending time marketing their practice, they’re not doing the client work that makes them money. On top of that, they still have to keep running an office and handling all the administration that goes along with it. So they’re always juggling between “doing the work” and “getting the work” … which keeps their businesses stuck in a rut.BUT – if they can break free of that tension, they can really grow their firms. How do they do that?That’s where our company comes in – handling their marketing for them. We’ve created a proprietary combination of technology, marketing creative, and business processes that allow lawyers to plug in to our systems very quickly, and stop worrying where their next client will come from. We take that a step further and provide it as a ‘done for you’ system so that our customers don’t need to manage our systems. We manage it for them, so they can get back to practicing law.Our customers are great people who are a pleasure to work with – and we become real partners to their business, helping them meet their goals by providing something they want and need.What Will You Do?As a Member Success Manager, you will work directly with our attorney customers to understand their business, and help implement our marketing system in their practice. This means you’ll set up the marketing program (using the defined templates and processes we have) for each attorney, coordinating with our creative team to customize the service to that attorney’s law practice. Afterwards, you’ll be their contact person for answering their questions, reporting to them on how the program is performing, and adjusting any of the materials as requested.You’ll also help our own marketing efforts to get the word out about our services.Our systems and programs are well-defined, so you will have all the information and tools necessary to do the job. You’ll also have clear guidance and checklists to help make sure everything gets done in an organized, consistent fashion.Our company is a profitable start-up, but it’s not like other Bay Area startups you might read about. Our company is small but we have a service with proven demand, great customers, and room for you to make a meaningful contribution both to our customers’ businesses and our company.We’re also not the sleep under your desk, constant chaos kind of place. We have a vision and a strategy for where we are going, and a clear path to get there. We’re looking for someone who is motivated by our vision, and by helping our customers succeed.While no experience working in the legal industry is necessary, if you’ve worked with lawyers in the past it’s a plus. It’s also a plus if you’ve worked in a client services capacity before, particularly in a business-to-business environment.This position is full-time in our offices in downtown San Francisco. No telecommuting or working at home.
Requirements: You have a college or advanced degree and currently live in, or are willing to relocate long term to, the Bay Area.You’re organized, and like staying organized. If something isn’t organized, you look for a way to systematize it.You must be detail-oriented, and able to follow our processes to ensure a gold-standard experience for our customers.You are known for being professional, dependable and punctual. Our customers are attorneys, not consumers, so this is important. Special bonus points if you got the “perfect attendance” ribbon in grade school.You don’t have to be a tech type, and no programming skill is required, but the tools we use to manage the business are driven by technology so you need to be comfortable using on-line tools.You are willing to pitch in with other needs as the company grows.You don’t take things personally, or get offended easily, when getting feedback. Rather, you use it as an opportunity to learn and do better.You’re comfortable motivating yourself to get things done. Our culture is that we expect everyone to manage themselves (with appropriate guidance and full information). We don’t micro-manage. This means that self motivated people thrive, and people who want to coast won’t last long.You expect excellence.You’re curious, like the idea of stretching a little, and love to learn.
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