Customer Service Team Lead
Location: US, CT, Windsor
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Facilities Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Windsor, CT location.Responsibilities include, but are not limited to:We are looking for a Team Leader willing to do “whatever it takes” to get the job doneConstantly monitor the workflow and utilize manpower in the most effective manner to ensure all service level commitments and maximize cost effectivenessResponsible for coordinating resources (equipment and labor) to provide effective operationAbility to motivate and develop team membersUnderstanding of Document Indexing, Document Scanning and mailroom proceduresReview and process confidential and extremely time-sensitive applicationsOversee high volume sorting, analyzing, indexing, of insurance, legal and financial documentsMaintain high degree of quality control and validation of the completed workEnsure operating and quality standards are met based on service objectivesPerform duties and special requests as assigned by ManagementAbility to complete and write concise reports, procedures and documentationTarget DrivenExcellent written and verbal communication skillsIndustry related compliance knowledge preferredAbility to work independentlyStrong interpersonal, verbal and written communication skills
Requirements: Required Qualifications:High school diploma required /undergraduate degree preferredMinimum of 3 years supervisory experience managing a staff of non-exempt employees in a client facing environmentStaff management experience including; establishing performance expectations and performance monitoring, corrective action documentation, as well as staff development and coachingStrong computer proficiency in email environments, MS Office, Outlook, ExchangeExcellent oral and written communication skillsAbility to excel in a fast-paced, multi-tasking, team environmentAbility to coordinate available resources to provide effective operationAbility to perceive and analyze client, employee, and technical problems. Must be able to develop alternatives and make recommendationsMust be flexible and have the ability to handle many projects at one timeMust be self-motivated and able to perform with minimal supervisionAbility to complete and write concise reports, procedures, and documentation that are error freeCreative thinkerOutstanding work ethicTarget-drivenEnthusiastic and passionateMay be required to lift items weighing up to 50 poundsMay be required to stand for long periods of timeAbility to meet attendance policyAvailability to work additional hours if neededSuccessful completion of a pre-employment drug test, employment history check, credit check and criminal 
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