Customer Service Technical Specialist 
Location: US, RI, West Greenwich
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service
Company profile: Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.
Description: The Customer Service Technical Specialist will be based in our West Greenwich, RI client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Duties and Responsibilities:Maintain highest levels of customer care while demonstrating a friendly and cooperative attitude at all times.Demonstrate flexibility in satisfying customer demands in a high volume, production environment.Know, understand and adhere to business procedure guidelines at all times.Take direction from supervisor or site manager as required.Participate in cross training of responsibilities as appropriate.Maintain all logs and reporting documentation as required.Understand and adhere to all safety procedures.Effectively communicate both verbally and written, with clients and company personnel.Effectively work individually or in a team environment.Demonstrate competency in performing multiple functional tasks.Receive, count and verify all incoming parcels, freight, etc.Break-down and sort-out palletized materials for delivery.Ensure all time guidelines are met for deliveries and notify client.Maintain required documentation for all goods received.Make internal deliveries as required and pickup outgoing packages skids, etc.Prepare and package outgoing materials to prevent in-transit damage.IATA/DOT hazardous shippingPrepare all appropriate shipping documentation, including customs formsMaintain excellent relationships with all drivers, carriers, etc.Operate mechanical equipment as required, i.e. electronic pallet jack, forklifts, etc.Participate in cross training and assist in various Mail Center activities (sorting mail, metering, folding, inserting, courier delivery, etc.)Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express and DHL.Lift large bundles of mail, overnight packages and shipmentsHandle time-sensitive material like confidential, urgent packages.Adhere to all Federal, State, Local and Company safety and security regulations and policies.
Requirements: Qualifications:High School Diploma or Equivalent (GED) requiredMinimum of 6 months customer service related experience preferred.Essential functions of position require:Handling upwards of 50 poundsAbility to walk, sit, and/or stand for long periods (possibly entire shift).Must have a valid drivers license with a clear driving record (clear is defined as fewer than three moving violations within the past three years).SAP systems knowledge a plus, will train.Microsoft Office knowledge required: Word, Excel, Powerpoint.  Must type.Past IATA/DOT hazardous training a plusWillingness to submit to a drug screen, criminal background check, and MVR report
Fraudulent: 0