Implementation Specialists - VIP Event Posting
Location: US, TX, Sugar Land
Department: Technical Services
Employment type: Full-time
Required experience: Entry level
Industry: Information Technology and Services
Function: Information Technology
Company profile: Since 1986, we've offered world-class software that has changed how the construction industry operates. As we've grown, we've created an award-winning company culture that defines who we are, how we serve our customers, and how we treat each other on a day-to-day basis. We value culture fit above all else, so if you're ready to work for a company that treats you as family rather than an employee, your job search has ended.Like where you work and who you work with.  Our hiring process is all about finding the candidates who fit our company culture, which is why we only hire 1% of the people we interview. A job at HCSS is not just a job; it's a career, a new family, and a commitment to wellness that every person at HCSS takes to heart. Are you ready to start your journey toward a life-changing career?
Description: Implementation Specialist - VIP Event PostingWhat is a VIP Event?  The exclusive opportunity to have an onsite interview with our executive teamWhy?  Quick turnaround! Guaranteed interview! All you have to do is pass our online assesment and impress us with your resumeWhen? September 18th, 2014 from 3 - 6 PM (Interviews will take place in time blocks)What now? Apply! Also, if you a referred by an HCSS employee make sure to put them down as referral!--Essential Position FunctionsThe Implementation Specialist is responsible for guiding customers through the planning, process discovery, documentation, and training components of our software. This is a very self-driven position responsible for overseeing multiple implementation projects at any given time, and ultimately providing customers with the best practices in using our software products successfully and satisfactorily. This position requires approximately 50% travel. (Weekend travel is unusual)Note: When not traveling, you will be required to work in the office. Candidates outside of the Houston area will need to relocate to within a commutable distance to Sugar Land, TX.
Requirements: Performance Expectations:Month 1:Able to explain the implementation methodology and processes to the Implementation Manager or the supervisor with 100% accuracy.Able to explain every feature of the assigned product including the benefits of the software to other employees and/or the Implementation Manager or supervisor.Able to present a software overview of the product you will be implementing including explaining the benefits of using the product to a group of support/implementation specialists.Month 2:Able to identify at least 3 - 5 of customer’s business issues after participating in the implementation planning session with that customer.Able to create at least three customer implementation documentation sets using Microsoft Word and Visio.Able to take support calls comfortably from the customers independently or with minimal assistance, following proper protocols and with proper phone etiquette.   Provide very detailed documentation of our current implementation process.Month 3:Assist in at least 3 implementation projects and lead the creation process setting the scope of work, and providing a complete overview of the software.Facilitate and perform the onsite training with the customer.Participate in the implementation discussion making intelligent suggestions or comments.Participate in at least 3 sales demonstrations and explain the implementation process.Have accumulated a minimum of two and half weeks of support experience.Demonstrate an understanding of customer business problems and their resolutions.  Months 4 - 6:Cumulatively travel onsite to at least 10 implementations with a senior implementer and lead at least 6 of the training sessions.Lead an entire implementation from start to finish. All documentation, planning, training, and closing will be your responsibility. (40 hours of face time with customer)One Year and Ongoing:Lead implementations with minimal guidance.Expand product knowledge to include multiple types of HCSS software.Capable of training new employees on the HCSS software.Instruct classes at our user conference.Non smokers only.
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