Clinic Administrator (An initial 3 months FTC)
Location: GB, LND, 
Employment type: Contract
Industry: Health, Wellness and Fitness
Function: Administrative
Salary range: 17500-17500
Company profile: Newmedica is a dynamic, innovative UK healthcare company that works in partnership with the NHS to deliver specialist clinical eye care services safely and effectively. Newmedica is growing rapidly and operates services in a number of locations around the UK. Newmedica clinics operate in both fixed and mobile settings, in the community and on NHS Trust sites.
Description: Operations DivisionThe Operations division is responsible for delivery of Newmedica’s established services on behalf of NHS Trusts and PCTs with whom we have an ongoing relationship. The division is made up of management, clinical and administrative staff; both on a permanent and contract basis.Purpose of the RoleDue to the growth of the business, Newmedica has recently set up a centralised administration team to deal with the administration of our clinics. An Administrator is responsible for ensuring that clinics are set up and that patient appointments are booked. They manage the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient records are up to date. They are also the central point of contact for all telephone queries from both patients and clinic staff.KEY RESPONSIBILITIES:To manage the set up of clinic diaries.To book patient appointments, ensuring that clinics are full.To liaise with GP surgeries to ensure that patient data is correct, to check patient demographics and treatment pathways and to answer any clinical questions which may arise.To manage the data in Newmedica’s electronic patient records, adding, importing and archiving data to ensure that they are up to date.To work closely with Senior Clinic Assistants to ensure the smooth flow of patient information between the administration team and the clinic.To act as the central point of contact for all telephone enquiries from patients and clinic staff, resolving or escalating issues as appropriate.To input data from patient satisfaction surveys and to analyse the results as requested by the Operations Director.To act as the principal point of contact for all clinic related administrative tasks, ensuring that templates are correct and processes are followed.To undertake other ad-hoc administrative tasks as required to ensure the smooth running of the clinics. 
Requirements: Personal:Outstanding telephone manner with the ability to adapt approach to different situations.Excellent verbal and written communication skills.Good organisation skills and the ability to multi-task.Committed to delivery of consistently high standards of administration.Self starter with the ability to work on own initiative, as well as working well within a team.Enjoys the routine and rhythm of a process driven environment.Comfortable making a significant contribution in a small team.Able to balance working independently with appropriate escalation.Technical:Educated to GCSE (or equivalent) grades C or above in English and Mathematics.Proven customer service skills with a passion for customer care.Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems.
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