Head of Operations
Location: GB, LND, London
Department: OPS
Employment type: Full-time
Required experience: Director
Industry: Internet
Company profile: Depop is an exciting new mobile marketplace where you can sell things by simply taking a picture, as well as follow your friends and buy unique things.Depop has already been received with great enthusiasm in our test regions and it is now beginning to expand into the global market, following funding from highly prestigious venture capitalists.This is an extremely exciting time to join a young, fast growing and very promising company based in the Shoreditch area, backed by some of the most prestigious VC’s in the technology market.
Description: Depop is the most fun way to buy and sell straight from your pocket. Depop is a fast-growing mobile social marketplace on a mission to revolutionise mobile e-commerce. We are the fastest growing Lifestyle app in the UK about to go global. This is an extremely exciting opportunity to join an early stage company based in the Shoreditch area of London, backed by some of the most prestigious VC’s in the industry to accelerate us build the future of mobile shopping.We’re looking for an experienced Operations maven to support the momentum in our growth path and help us multiply the number of people downloading and using our much loved app.About the Role:Reporting into the CEO, you will be responsible for the internal efficiency & scalability of the marketplace as we grow:Work with the CEO to define KPIs and drive new initiatives and projects to improve performance.Plan and build out operational infrastructure and manage end-to-end operationsBe responsible for the Buyer and Seller experience including Payments, Fulfillment & Returns, Customer Support and Logistics. You’ll work with logistics providers to ensure customers receive their orders on time and in good condition. Similarly, ensure the returns process is completed on time as per the defined standard operating procedureWork with payment providers to strenghten our payment platform and expand payment options across new regionsSet up KPI monitoring with CEO and be responsible for getting key numbers out regularly in a format that CEO and board decision makingThis is a senior management position, requiring regular interaction with the CEO, Head of US, VP Marketing & Growth, CTO, Head of ProductEnsure operations/strategy/team performance are in line and really excelling across every aspect of the businessSupport the CEO with analysis of new business opportunitiesPlan growth, expansion and optimisation strategies for the businessManage third party accountant relationship and skill up on the finance side and own day-to-day finance
Requirements: About You:3-5+ years direct operational experience at managerial levelIdeally within a high growth e-commerce company or online marketplaceIdeally have experience in a startupTrack record of crafting operational processes and metrics for scaleExperience managing suppliers and negotiating contracts across culturesStrong quantitative skills with a ruthless focus on data for decision makingBe numerically and analytically strongs with a hands-on attitudeStrong project management and leadership skills with keen attention to detail and processesExcellent interpersonal skills at all levelsIt’s a great time to join one of the fastest growing startups in London and have a strong role in on our next stage of growing the  company.
Benefits: Benefits:Generous salary and optionsGreat offices near Old StreetApple equipmentWorking with a well-funded, amazing and very friendly teamIf this sounds like the role for you, please apply / email  #EMAIL_5bcb798bafeb463a8569b822ca3d60a207c5efa2c31e80cf0139936a02fd54c7# or call 07880 735451 with any questions that you may have. We look forward to hearing from you!
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