Question: how to reduce aht on calls?
Answer: Gather all information at the start of the call. ... , Look carefully at the IVR. ... , Nip problems in the bud by paying special attention to new staff. ... , Create cheat sheets to help streamline call-handling processes. ... , Let agents listen to examples of low AHT. ... , Recruit agents who speak concisely. ... , Identify silence on calls.