Question: fca how to make a complaint?
Answer: Step 1: Contact the firm directly. If you have a complaint about a firm, it is best to first ask the firm to put things right. ... 
Step 2: Make the complaint yourself. You can make a complaint yourself for free, directly to a firm. ... 
Step 3: Contact the Financial Ombudsman Service. ... 
Step 4: Take the matter to court.