Question: how do you handle an angry customer face to face?
Answer: Stay Calm. Keeping a cool head is important for three reasons: ... , Apologize. This may sound obvious, but a simple apology can go a long way. ... , Empathize. Try to put yourself in the customer's shoes. ... , Check Your Body Language. ... , Tell the Truth. ... , Know Your Stuff. ... , Be Assertive. ... , Three Magic Words.