Question: what are the characteristics of the effective human service professional?
Answer: Empathy. The ability to imagine yourself in another person's place and understand that person's feelings, thoughts, and behaviors AS IF they were your own.
Genuineness. ... 
Acceptance. ... 
Cognitive Complexity. ... 
Characteristics of cognitively complex people. ... 
Wellness. ... 
Competence. ... 
Cross-cultural sensitivity.