Question: which one of the following quantifies service level of dabbawalas?
Answer: The thing that quantifies the service level of dabbawallas is consistency in product/service quality. Dabawala was founded back in 1890 by Mr. Mahadeo Havaji Bachche. In 1890, the ratio between dabbawala and customer was 1:1, and now, there are over 5000 dabbawalas and approximately 200,000 customers.