Question: how long is wait at social security office?
Answer: Since FY 2010, customer wait times have increased in all 10 SSA regions. The average wait time for all visitors (with and without appointments) increased about 42 percent from 19 minutes in FY 2010 to 27 minutes in FY 2016; however, SSA told us the average wait time decreased to 24.9 minutes in FY 2017.