[ Links ]BENNETT, D.; LEE, S. J. Total Productive Maintenance Implementation in the Newspaper Industry: an Action Research Approach. In: VAN DIERDONCK, R.; VEREECKE, A. (Eds.), Operations Management: Crossing Borders and Boundaries - The Challenging Role of Operations, Universiteit Gent, Gent, p. 32-39, 2000. [ Links ]BERGQUIST, K.; ABEYSEKERA, J. Quality Function Deployment (QFD) - A means for Developing usable Products. International Journal of Industrial Ergonomics, v. 18, n. 4, p. 269-275, 1996. [ Links ]BIER, I. D.; CORNESKY, R. Using QFD to Construct a Higher Education Curriculum, Quality Progress, v. 34, n. 4, p. 64-68, 2001. [ Links ]BOUCHEREAU, V.; ROWLANDS, H. Methods and Techniques to help Quality Function Deployment (QFD). Benchmarking: An International Journal, v. 7, n. 1, p. 8-16, 2000a. [ Links ]BOUCHEREAU, V.; ROWLANDS, H. Quality Function Deployment: the Unused Tool. Engineering Management Journal, v. 10, n. 1, p. 45-52, 2000b. [ Links ]BRATZ, M. et al. Aplicacao do QFD em servicos de Consultas Eletivas da Santa Casa de Porto Alegre. CD-ROM do XXI ENEGEP, Salvador, 2001. [ Links ]CHAN, L. K.; WU, L. M. Quality Function Deployment: A Literature Review. European Journal of Operational Research, v. 143, n. 1, p. 463-497, 2002. [ Links ]CHAN, L. K.; WU, L. M. A Systematic Approach to Quality Function Deployment with a Full Illustrative Example. Omega - The International Journal of Management Science, v. 33, n. 2, p. 119-139, 2005. [ Links ]CHECKLAND, P.; HOLWELL, S. Action Research: its Nature and Validity. Systems Practice and Action Research, v. 11, n. 1, p. 9-21, 1998. [ Links ]CHENG. L. C. Caracterizacao da Gestao de Desenvolvimento do Produto: Delineando o seu Contorno e Dimensoes Basicas. Anais do II Congresso Brasileiro de Gestao de Desenvolvimento de Produto, Sao Carlos, p. 1-9, 2000. [ Links ]CHENG, L. C. QFD in Product Development: Methodological Characteristics and a Guide for Intervention. International Journal of Quality & Reliability Management. v. 20, n. 1, p. 107-122, 2003. [ Links ]CHENG, L. C.; SARANTOPOULOS, I. A. QFD in Brazil: A Successful Diffusion Process into Organizations. Proceedings of the 1st International Symposium on QFD, Toquio, p. 77-84, 1995. [ Links ]CHENG, L.C et al. QFD - Planejamento da Qualidade. Editora Littera Maciel Ltda. Belo Horizonte, 1995. [ Links ]CLARK, K.B.; FUJIMOTO, T.Product Development Performace: Strategy, Organization and Management in the World Auto industry. Boston: Harvard Business School Press, 1991. [ Links ]CLARK, K. B.; WHEELWRIGHT, S. C. Managing New Product and Process Development. New York: The Free Press, 1993. [ Links ]COOPER, R. Winning at New Products - Accelerating the Process from Idea to Launch. Perseus Books: Cambridge, 1993. [ Links ]COOPER, R.; EDGETT, S. J.; KLEINSCHMIDT, E. J. Portfolio Management in New Product Development: Lessons from the Leaders - I. Research-Technology Management, v. 40, n. 5, p. 16-28, 1997a. [ Links ]COOPER, R.; EDGETT, S. J.; KLEINSCHMIDT, E. J. Portfolio Management in New Product Development: Lessons from the Leaders - II. Research-Technology Management, v. 40, n. 6, p. 43-52, 1997b. [ Links ]COOPER, R. et al. Portfolio Management for New Products. Addilson-Wesley Publishing: Reading, 1998. [ Links ]COOPER, R.;