thereby making it easier and faster to replicate a solution to thousands of engagements around the globe. "The Services Innovation Lab is creating a research environment that leverages advances in services science, analytics and cloud computing to create innovation that matters for our clients anywhere in the world," said Mahmoud Naghshineh, vice president and director, IBM Services Innovation Lab. "Our efforts are focused on understanding the problems of service organizations from the perspectives of people, practices, information and technology to provide them new opportunities for revenue, cost savings and to foster innovation." The SIL will operate out of IBM Research's Labs worldwide, including New York, California, China, Israel, India, Japan, Switzerland and Brazil. The initial focus of the SIL projects includes: Cloud Computing - The SIL will create both new Cloud services and devise new methods for moving traditional computing environments to a Cloud-based model. For example, one of the initial projects will be the creation of so-called dashboards that will enable an information technology (IT) professionals more effectively learn what is happening inside a datacenter, where to apply resources and improve productivity. Advanced Analytics The SIL will invent new ways to tightly integrate analytic services with business processes to create new types of services and applications that can be injected into client accounts more quickly. One example already in the market is IBM's Tax Collections Optimizer, which uses new IBM-patented analytics technology to help governments identify the most effective and efficient methods to collect taxes from delinquent debtors. Service Delivery Automation - The SIL will use data mining and real-time analytics software to create new delivery capabilities that will dramatically improve the operation of a data center by enabling IT management to become predictive and proactive. For example, one project will more accurately predict if a data center will lose power. The new technologies will enable better monitoring and maintenance of data centers that will improve quality and reduce costs. Enterprise Mobilization and Smarter Planet Focused on helping our services clients capitalize on mobile technologies, the SIL will develop new ways to access enterprise applications and infrastructure regardless of the device being used. For example, the SIL will design a way to enable a mobile device to more easily access with enterprise customer reference systems or expense reporting applications. The SIL is the latest example of the investments in research innovation and software capabilities that IBM has made over the past decade to create higher-value service offerings. IBM researchers have participated in more than 1,000 IT business process and consulting client services engagements. With more than 15,000 services and software patents issued to IBM inventors in the last five years, patented services applications have played a major role in enabling IBM to deliver on its smarter planet vision a world where technologies are increasingly interconnected, instrumented and intelligent -- by quickly moving an invention into client engagements around the world, from smarter healthcare and smarter water management to smarter buildings and smarter crime prevention.