and corporate function leadership.The RoleThe Office Services function is responsible for providing the environment, processes, equipment, and resources that efficiently and effectively help associates meet client demands and the overall objectives of the organization. The Office Service Manager in Brazil will have management responsibilities for the Rio de Janeiro and Sao Paulo offices. Some travel will be required between the two offices.Performance Objectives:Excellence Management Responsibilities As the manager of Office Services, ensure that appropriate staff, processes and tools are in place to support the efficient and effective delivery of the following services in the local office:o Receptiono Conference/meeting room logisticso Print, post and purchasingo Facilities managemento Records managemento Business continuityo Other shared services as required Manage office support resources in the local office, while limiting office operating costs and mitigating risks Provide management of local office support team; conduct team's goal setting, performance management, and professional development Build strong relationships with office leadership and corporate function colleagues to identify local business requirements, provide operational expertise and guidance, and develop support solutions that ensure the beneficial and cost effective use of local, regional or global resources Work collaboratively with local leadership and corporate function colleagues to meet support requirements, streamline processes, and ensure compliance with company policies and standards (e.g. branding, record management, etc) in the local office Leverage financial and analytical skills, including the ability to contribute to the development of budgets, and review financial reports to effectively manage the Office Services function in the office Strive for service excellence and process improvement. Work with the Office Services Regional Director to tailor and implement service metrics consistent with global or regional standards. Share standards and metrics with local business leaders as required. Champion initiatives that improve the firm's profitability and service levels, ensuring the effective and appropriate implementation in the local office. Be fully knowledgeable of Towers Watson policies and procedures; help ensure compliance by associates in the office through communication, education and local office protocols to promote the expected behaviors and practices. Advocate and role model Towers Watson valueTechnical Responsibilities Leverage extensive knowledge and experience with Business Continuity, Records Management, Facilities Management, Vendor Management, Reception, and Print/Post/Purchasing functions Implement the firm's security and compliance standards, thereby reducing operational risks in the local officeKey Metrics Local Office Services cost management Office Services associate satisfaction and turnover Internal client satisfaction Delivery against service level targets for key processesKey Working Relationships Managing Consultant or Office Lead Office leadership team Local corporate function colleagues Office Services associatesPeople Management of local Offices Services team members Management of Office Services staff in the Rio de Janeiro and Sao Paulo officesThe RequirementsManagement Experience Solid experience of hands-on operations management of business support functions within a client-focused professional services environment Proven ability as a hands-on manager with skills to coach, train and motivate associates at various levels Customer service orientation; strong desire to deliver value-added support to external and internal clients Ability to create an environment of sound decision-making, ownership and accountability at all levels by communicating a clear stance on key issues Success in the development and implementation