the overall changes, year over year, in the various aspects of telework (e.g., frequency of telework, overall employee satisfaction, time spent commuting, amount of fuel and energy saved, work productivity).ResultsIn 1999, AT&T teleworkers avoided 87 million miles of driving to the office, and as a result, teleworkers saved: 4.1 million gallons of gasoline; 41,000 tons of CO2 (carbon dioxide) from being emitted; 180,000 tons of hydrocarbons from being emitted; 1.4 million tons of CO (carbon monoxide) from being emitted; and 93,000 tons of NO (nitrogen oxides) from being emitted. In 2000, AT&T teleworkers avoided 110 million miles of driving to the office, and similar to 1999, teleworkers saved: 5.1 million gallons of gasoline; 50,000 tons of CO2 (carbon dioxide) from being emitted; 220,000 tons of hydrocarbons from being emitted; 1.7 million tons of CO (carbon monoxide) from being emitted; and 110,000 tons of NO (nitrogen oxides) from being emitted. Telework Survey Results 1999 2000 AT&T teleworkers who telework at least one day per month 49% 56% Teleworkers who work from home once a week or more 24% 27% Virtual office (or full-time) teleworkers 10% 11% Teleworkers that work from home on an unscheduled basis 7% 27% Teleworkers that work from home on a scheduled basis 40% 25% Teleworkers who reported higher productivity at home 68% 77% On average, $3,000 per teleworker is saved in real estate and related costs (e.g., energy); Productivity of teleworking employees has increased from 15 to 20%, and the increases seem to be related to enhanced morale, fewer meetings and fewer interruptions; Reduced employee stress and improved morale. Since the program began, telework has grown to include 55% (or 36,000) of AT&T staff; 87% of management telework an average of six days a month ContactsFor more information on the world of teleworking, please visit the following sites: AT&T Telework Webguide: www.att.com/telework International Telework Association and Council: www.telecommute.org Gil Gordon Associates (Telework Consultants): http://www.gilgordon.com/This case study was written by Sheryl C. Lusk.Funding for the addition of this case study was generously provided by the Government of Canadas Climate Change Action Fund, Suncor, Syncrude, Enbridge Consumers Gas and TetraPak Canada.NotesLessons Learned:AT&T suggested that any company interested in implementing a telework program should, first and foremost, establish a website portal of relevant information.There are several large Canadian companies and institutions that have already implemented successful teleworking initiatives (e.g. Nortel, Bell Canada, Federal Government).Different Modes of Telework:Telecommuting Working from home one or more days a week during normal business hours. Virtual/mobile office Using communications tools and technology to perform job duties from anywhere, not just the home customer location, airport, hotel, etc. Hoteling Sharing office space in a company location designed for use on a drop-in basis by employees. Employees either reserve space in advance or drop-in to use a cubicle equipped with standard office technology -- phones, PCs, faxes, printers, copiers, e-mail, Internet access, etc. -- on an as-needed basis. Satellite office A fully-equipped office location established by the company, normally in suburban locations, where employees can reserve space and work one or more days a week closer to their homes.