platform helps companies and organizations build, deploy, and maintain mobile apps across a range of solutions by embedding intelligence, transactions, and multimedia into apps.MicroStrategy&#39;s social intelligence platform includes a number of applications that help enterprises harness the power of social networks for marketing and e-commerce, as well as a suite of free "friendly&quot; consumer apps that use MicroStrategy&#39;s enterprise technologies. MicroStrategy&#39;s social intelligence platform helps companies leverage the value of social networks to better understand and engage their customers and fans.The MicroStrategy Cloud offering combines MicroStrategy and third-party software, hardware, and services to enable rapid, cost-effective development of hosted BI, mobile, and social applications.Informacoes adicionaisPublicado:1 de abril de 2013Tipo: Tempo integral Experiencia: Diretor Funcoes: Gestao de projetos Setores: Software Remuneracao:fixed salary + bonusCodigo da vaga do empregador:PSD13Codigo da vaga:527062412. Technical Support Manager GXS - Sao Paulo Acesse http://www.linkedin.com/jobs?viewJob=&jobId=5055177&amp;srchIndex=18&trk=njsrch_hits&goback=%2Efjs_Director_*1_*1_I_br_13280000_50_1_R_true_*1_*2_*2_*2_*2_*2_*2_*2_*2Technical Support ManagerGXS - Rua Bela Cintra, Sao Paulo (Sao Paulo e Regiao, Brasil)Descricao da vagaGXS is a global leading company which provides services in B2B integration.This position will be based in Sao Paulo/ Brazil, and will report to the Support Services Director.Main responsibilities:Manage of the level 1 and level 2 support operations at GXS Brazil, guaranteeing excellence in support services for the customers, combining quality and efficiency.Cooperate with the support quality team, in order to implement the global processes & procedures in the local operation, based on ITIL principles, and also support the local improvement initiatives.Orchestrate improvement initiatives in products and environment, getting support from Professional Services, Product Development and Operations areas.Follow-up KPIs of the area and also individual KPIs such as breaks, absences, delays, compliance with procedures, SLAs achievement, etc.Manage the people under her/his responsibility, in order to promote the proper work force engagement.Coach and develop the direct reports, in order to promote the correct implementation of company strategy and culture.Interact directly with global teams in the incident process for incidents Severity 1 and 2.Competencias e experiencias desejadasImportant competencies:Ability to work in a multicultural environment, promote cooperation among the areas of interface, and manage critical incidents with agility and efficiency are considered critical success factors in this position.Customer orientation.Strong leadership and managerial skills.Written and oral communication skills.Requisites:Native Portuguese and fluency in English are mandatorySpanish will be a plusMinimum of 4 years managing Support Teams (level 1 and 2)Good knowledge in ITILPrevious experience with incident management in multinational IT companies, good command of trouble-ticket tools, used to relationship with customers based on SLAs for Response and Resolution.Graduation degree in IT or similar. Technical background is expected.Descricao da empresaGXS is the world's largest integration services provider, helping more than 40,000 companies exchange electronic transactions with their trading partners. Each year, we manage more than 10 billion transactions for retailers, manufacturers and banks, including Macys, Dell and Citi. Many of our customers choose to use our B2B integration services as an outsourced service, where we manage everything from trading partner setup, daily transactions and the transaction visibility and governance.Informacoes adicionaisPublicado:1 de abril de 2013Tipo: Tempo integral Experiencia: Pleno-senior Funcoes: Tecnologia da informacao Setores: Tecnologia da informacao e servicos Codigo da vaga do empregador:2259Codigo da vaga:505517713. Internal