and Service Delivery- Operational management- Steady State management of service delivery- Acceptance of new projects into business as usual (BAU)- Performance Management- Future changes to the in-scope services Requests for New Services- Management of changes to the scope of services- Contributions where appropriate to future strategy- Broken down into the following Job Responsibilities:- Reporting to the GSO Operations Manager for Americas, the GSO Regional Manager is the primary operational point of contact within the Latin America region with responsibility for Service Delivery and Change Management. The Regional Manager is the key GSO interface to the Client Regional IT Delivery Directors, ensuring services are managed to meet and exceed the agreed service levels as specified in the Global Master Agreement.- The GSO Regional Manager will work with the Service Managers, Network Engineers/Operations Centers (NOC) assigned from the wider Verizon Business organisation, taking the lead role in managing major incidents through to resolution, conducting and reporting post mortems and implementing lessons learnedOther responsibilities include:- Regional Governance- Delivery of all regional services, working with the regional Account Team, Service Manager and Project Managers- Escalation Management- Problem Management- Regional Change Management supporting Verizon Business on the regional Change Approval Board (CAB)- Request Management (Projects/IMACs) this includes working with the Client Regional IT Delivery Directors to translate business needs into requests for services, in conjunction with the Lifecycle Engineer- Provides "Local" management of any in-region TPVs- Accept new projects (NSR's) into BAU within the regions- Matrix management of regional resources assigned to the Global Client account- Management Reporting- Order Management and EscalationRequired Skills: Knowledge: At least 5-7 years of experience in the service delivery, change and project management of large-scale customer networks. Advanced knowledge of business processes (e.g. ITIL, Project Management) and the impact thereof on the technical environment. Fluency in English, Spanish and Portuguese required. Attitude: Flexible work-attitude, being willing to work at irregular hours when required, but at the same time knowing how to set boundaries and find a healthy work-life balance. Having found a middle way between procedural and optional focus. Ethics: Working at an ethical level that goes beyond mere compliance, but keeps in mind the needs of colleagues, customer and company at an integral level and basing decisions on those ethical principles. Communication: Absolute proficiency in personal and business communication at all levels. Cooperation: Ability to give guidance and coaching to peers and subordinates. Ability to intensively cooperate with the customer on service delivery, change and projects. Culture: Affinity with a multi-cultural work environment. Affinity with working in an international company, with international customers, taking into account various time-zones. Politics: Ability to cope with the politics of large company environments, avoiding setting up hidden agendas, but at the same time being able to cater for the needs of the team, the company and the customer where required.Descricao da empresaVerizon is a global leader in Communications, IT solutions, Information and Entertainment Services. America's most advanced fiber-optic network delivers an innovative, seamless business solutions to customers around the world. We believe strongly that our role in connecting people, ideas and opportunities is vital to