IP INSTITUTO DE PESQUISAS, o Laboratorio de Ensaios Especializados do Grupo Ghanem, recebeu nessa tarde a recomendacao dos Auditores do INMETRO para a ACREDITACAO NBR ISO 17025!!!E um reconhecimento diferenciado/especial do Sistema de Gestao implementado, que garante a qualidade analitica dos nossos ensaios laboratoriais! Parabens a todos os profissionais do Grupo Ghanem por essa importante conquista!O IP sera o primeiro laboratorio privado de ensaios de SC a ser acreditado no escopo quimico de analise de agua e efluentes! Resumo final de um projeto de Mapeamento e Redesenho de Processos, realizado em 2011 no Grupo Ghanem, o estudo "Evaluation of Business Process Redesign methodology and PEEM maturity model approach in a laboratory" foi uma interessante e intrigante consolidacao de conceitos teoricos. Ao longo desses ultimos anos, tenho convivido intensamente com projetos de otimizacao de processos, utilizando BPM, Lean e Seis Sigma. Apesar dos sempre consistentes resultados desses projetos, em varias situacoes, as abordagens tradicionais dessas iniciativas nao apresentam em seu workflow ferramentas padronizadas para um diagnostico mais abrangente e sistemico, considerando a maturidade dos processos e das proprias organizacoes de forma alinhada ao modelo de Gestao por Processos.Em um projeto realizado no Grupo Ghanem em 2011, alinhamos as abordagens do BPM e Lean Six Sigma com um modelo de maturidade, proposto por Michael Hammer em 2007. Submetemos esse estudo, no formato de resumo cientifico (poster) para apresentacao no Congresso Anual da Associacao Americana de Quimica Clinica (AACC, Julho de 2012), o qual foi aprovado nesse mes.Reproduzo esse resumo a seguir:******************************************************************************Evaluation of Business Process Redesign methodology and PEEM maturity model approach in a laboratoryBerlitz, F. A.; Ghanem Filho, O. A.; Ghanem, M. A.; Cabral, L. N.; Sary, P.Background: The strategy of any organization is implemented by their processes. In the laboratory, to provide the best possible service level to customers, there is a need for processes with high added value, with minimal rework, maximizing flexibility and agility. Several approaches have been proposed to optimize processes in laboratories, such as Lean Six Sigma and Business Process Mapping and Redesign (BPR). Process maturity models, such as Process and Enterprise Maturity Model (PEEM Model; M. Hammer, 2007) has been proposed to align business management with a process-oriented strategy. The aim of this study was to evaluate a BPR project associated with the PEEM model in a laboratory.Methods: The project was developed during a three months period, from February to April 2011. The BPR traditional methodology was customized to the laboratory needs, being implemented by a workflow with five main steps: (a) Identification and mapping of pre-existing processes ("AS IS" phase), with context maps (connections between different processes) and process maps (workflow charts), and with a registration of disconnections and opportunities for processes improvement; (b) identification of customer needs and comparative market information analysis; (c) Diagnosis of processes and organization maturity using the PEEM model; (d) Planning of new processes ("TO BE" phase), aligning the findings identified in previous phases of the project; (e) Implementation of the new process.Results: Were identified 26 different processes in the laboratory (including technical and administrative processes) and registered 52 processes improvement opportunities.