job they do or the office they hold.Emoticon - Used in e-mails, internet chat rooms and text messages, symbols which represent facial expressions, e.g. :-) = smile.Emotional Capital - Emotional experiences, values and beliefs of a company's employees that make good working relationships and a successful business. Low emotional capital can result in conflict between employees, low morale and poor customer relations.Emotional Intelligence - The ability or skill of a person to understand and control their emotions, and to understand and assess and respond appropriately to the feelings and situations of others. Commonly abbreviated to EQ (Emotional Quotient, alluding to the concept of IQ - Intelligence Quotient), Emotional Intelligence theory seeks to enable a sophisticated practical appreciation and application of the concept of intelligence, especially in work, management, leadership and human relationships.Empirical - Information derived from experience, observation or experiment rather than from theory or subjective opinion. From Greek - empeiros, meaning skilled - in turn from peira, meaning trial or experiment.Employee - An individual who is hired and paid by another person, company, organisation, etc., to perform a job or service.Employee Buyout - A transaction in which employees purchase all or most of a company's shares, thereby gaining control of the company.Employee Ownership - A business model and constitutional framework in which staff hold significant or majority shares of a company, thereby ensuring higher levels of loyalty and commitment, and fairness in the way that business performance relates to employee reward. The John Lewis Partnership is one of the prime and most successful examples of the concept.Employee Self Service - An Internet based system which enables an employee to access their personal records and payroll details, so they can change their own bank account details, contact details, etc.Employee Stock Option - Allows specified employees the right to purchase shares in the company at a fixed price.Employer - A person, business, organisation, etc., that pays for the services of workers.Employment Equity - Promotes equal employment opportunities for everyone, regardless of gender, race, ability, etc.Employment Law - Also known as Labour Law. The branch of the law that deals with the legal rights of employees, e.g. workplace safety, discrimination, compensation, etc.Encrypt - Convert data into code which cannot be easily understood by people who have no authorisation to view it.End Consumer - An individual who buys and/or uses a product or service.End Marker - Used at the end of a take in a film, TV program or audition to cover a mistake or to remind people who the person auditioning was during auditions.Enterprise - A company or business. A business project, often one which is sometimes difficult and/or risky.Enterprise Application Integration - Software technology that links computer programs, data bases, etc., within an organisation, so that information can be shared.Entrenpreneur - An ambitious person who starts new business ventures in order to make a lot of money, often taking financial risks.Environmental Impact Assessment - The effect that a proposed project, such as a new building or development, will have on the environment.Environmentalist - An individual who is concerned about the protection, conservation and